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Job Description
POSITION EXPECTATIONS
This position will assist guests and conventioneers both in person and over the phone by providing information about Las Vegas, provide office support through a variety of tasks related to organization and communication to ensure proper workflow and efficiency of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greets and assists guests in a prompt and professional manner. Provides information, answers questions pertaining to the area, scheduled conventions, events, and hotel information. Responds to emails and provides accurate up-to-date information. Meet with guest/clients when necessary.
- Performs duties as an information operator for guests who call the LVCVA.
- Processes correspondence, payroll for on-call Registration ambassadors, invoices, scheduling, etc.
- Researches information on the Internet and printed material to obtain all relevant information for shows, special events, etc. Researches and compiles various information and necessary reports for effective department operation.
- Assists other departments in gathering information on hotels, attractions, special events, etc., and accurately enters all collected information into databases.
- Performs other duties as assigned.
EDUCATION AND SKILLS- Ability to effectively communicate through oral and written communication skills
- Strong hospitality and interpersonal skills with a bias towards being of service
- Ability to present information in one-on-one and small groups situations to guests
- Ability to learn new software programs, retain and follow specific guidelines, rules and policies
- High school diploma or general education degree (GED) required
- Working knowledge of Microsoft Office products, e.g. Word, Excel, Outlook
CERTIFICATIONS/LICENSES/REGISTRATIONS
Must have a valid Nevada driver’s license at time of appointment and must maintain during course of employment.
POSITION COMPETENCIES
CORE COMPETENCIES (REQUIRED) JOB SPECIFIC COMPETENCIES (ADDITIONAL SIX REQUIRED)
Integrity & Trust Administrative Skills Specific Job Knowledge Communication
Computer Skills Customer Focus
Detail Oriented
Teamwork
CUSTOMER SERVICE EXPECTATIONS
This position is expected to provide exemplary guest service to internal and external customers, in person and over the phone. Work with a wide variety of ambassadors, business partners and the public.
SAFETY EXPECTATIONS
At the LVCVA, safety is everyone’s job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success.
DIVERSITY EXPECTATIONS
Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA’ s culture. Supporting and respecting the various cultural and ethnic values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must be able to work in a typical office and/or public booth setting and use standard office equipment, including a computer. Must have the ability to read printed materials and a computer monitor. Must be able to communicate in person and over the telephone. Must occasionally lift and/or move up to 25 pounds.
BARGAINING BENEFITS
Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent.
NEVADA PERS RETIREMENT PROGRAM- 100% employer paid
NO SOCIAL SECURITY TAXES WITHHELD
INSURANCE - 100% Employer Paid- Medical/Dental/Vision/Rx Insurance (employees and dependents)
- Basic Life Insurance - $15,000
- Long-Term Disability (LTD) Insurance
VOLUNTARY INSURANCE - Employee Paid- Life Insurance
- Supplemental Insurance
- Long-Term Care Insurance
PERSONAL TIME OFF
PTO will accrue per pay period. The accrual rates are:- 5+ but 10+ Years = 10 hours/pay period
PAID HOLIDAYS- 13per year, includes birthday
ANNUAL STEP INCREASE- Anniversary of hire date - 4%
DEFERRED COMPENSATION (IRS Section 457)
OTHER
Employee Assistance Program
Closing Date/Time: 11/8/2024 5:00 PM Pacific -
ABOUT THE COMPANY
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The Las Vegas Convention and Visitors Authority (LVCVA)
Show moreThe Las Vegas Convention and Visitors Authority (LVCVA) is charged with marketing Southern Nevada as a tourism and convention destination worldwide, and also with operating the Las Vegas Convention Center. With nearly 150,000 hotel rooms in Las Vegas and more than 11 million square feet of meeting and exhibit space citywide, the LVCVA's mission centers on attracting ever-increasing numbers of leisure and business visitors to the area. For more information, go to www.lvcva.com or www.visitlasvegas.com.
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