Employment and Human Services Division Manager--Workforce Services

Contra Costa County, CA
Contra Costa County, California United States  View Map
Posted: Nov 02, 2024
  • Salary: $120,027.12 - $153,644.88 Annually USD
  • Full Time
  • Administration and Management
  • Human Resources and Personnel
  • Job Description

    The Position

    Bargaining Unit: Local 21 - Supervisory Management

    Why join the Contra Costa County?
    Contra Costa County is accepting applications to fill Division Manager positions in their Workforce Services bureau within the Employment and Human Services Department.

    Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

    When assigned to Workforce Services: Division Managers are responsible for operations or policy for the CalFresh, CalWORKs, Welfare-to-Work and/or Medi-Cal benefit programs. This position manages supervisory level or program analyst staff responsible for facilitating
    eligibility or policy dissemination for the aforementioned benefit programs. Serving over 250,000 Contra Costa residents, the Workforce Services Bureau is committed to the department’s core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

    We are looking for someone who is:
    • A strong leader who can motivate and encourage others to succeed
    • Flexible, dependable, and able to work in a dynamic environment
    • Committed and can manage multiple deadlines and competing interests
    • Inquisitive and committed to continuous quality improvement and delivering results
    What you will typically be responsible for:
    • Working cooperatively with stakeholders to ensure programs are administered according to program regulations with a focus on the customers’ needs
    • Fostering a culture of trust and accountability
    A few reasons you might love this job:
    • You will work with a diverse staff that is committed to their community
    • You will help to drive the future vision of the bureau
    A few challenges you might face in this job:
    • You will work in a fast-paced environment with competing priorities and mandated deadlines
    • You will encounter staffing issues and budget restrictions
    Competencies Required:
    • Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
    • Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
    • Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
    • Professional & Technical Expertise: Applying technical subject matter to the job
    • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
    • Informing: Proactively obtaining and sharing information
    • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
    • Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
    • Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
    • Leadership: Guiding and encouraging others to accomplish a common goal
    • Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
    • Managing & Facilitating Change: Addressing key factors that influence successful organizational change

    To read the complete job description, please visit the website, www.cccounty.us/hr .

    The eligible list established from this recruitment may remain in effect for six (6) months.

    Minimum Qualifications

    License Required: All candidates must possess a valid California Motor Vehicle Operator’s license. Out-of-state valid Motor Vehicle Operator’s License will be accepted during the application process.

    Education: Possession of a Bachelor’s degree from an accredited college or university with a major in Business or Public Administration, Social or Behavioral Sciences or a closely related field.

    Experience: Five (5) years of full-time experience in a professional administrative position with responsibilities in social services working with the vulnerable and at-risk population in a public or private agency or a federally funded social program, which may include casework. Two (2) years of the required experience must have been at the supervisory or management level.
    Desirable Qualifications:
    • Strong interpersonal skills
    • Experience in strategic planning
    • Mastery of computer applications for data analysis and reporting


    Selection Process

    Application Filing: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the EHS Division Manager position. These may include, but are not limited to: Delivering Results, Professional Integrity & Ethics, Managing & Facilitating Change, and Coaching & Developing Others. ( Weighted 100%)
    The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as computer or mobile device with a camera.

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
    For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

    CONVICTION HISTORY
    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER
    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY
    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

    To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

    Closing Date/Time: 11/15/2024 11:59 PM Pacific
  • ABOUT THE COMPANY

    • Contra Costa County Human Resources Department
    • Contra Costa County Human Resources Department

    The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat. 

    Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state.

    The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails.

    Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.

    Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life.

    Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:

    • Clients and communities
    • Accountability
    • Partnerships
    • Fiscal prudence
    • Quality Services
    • Organizational excellence

     

    Featured Image by My Nguyen- Miller Knox Regional Shoreline (2019)

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