EMS Performance Improvement Coordinator

Introduction

About the Position:
The Scottsdale Fire Department (SFD) Performance Improvement Coordinator will be responsible for evaluating medical calls within the SFD EMS system to ensure high standards of patient care, compliance with EMS protocols, and continuous improvement in medical responses. This role will focus on data collection, analysis, and quality assurance, providing insights that enhance the effectiveness and efficiency of EMS operations.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $97,219.20 annually.

Minimum Qualifications

Education and Experience:

• Bachelor's Degree in nursing, emergency medical technician-paramedicine, or a related field from an accredited educational institution is required.
• Must have three years of experience as a Paramedic, Registered Nurse, or Emergency Medicine Practitioner.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substitute.

Licensing, Credentials and Other Requirements:

• Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
• Must possess and maintain an Arizona registered nurse certification or paramedic certification from the National Registry of Emergency Medical Technicians (NREMT) or Arizona Department of Health Services (AZDHS) at the time of hire.
• Must possess an Advanced Cardiac Life Support (ACLS) instructor certification or have the ability to obtain certification within one year of hire.
• Must possess a Pediatric Advanced Life Support (PALS) or Pediatric Education for Pre-hospital Professionals instructor certification or have the ability to obtain certification within one year of hire.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/section assignment.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Conducts performance improvement reviews of EMS documentation and care delivered as set forth by Arizona Department of Health Services guidelines.
• Evaluates EMS data and programs; identifies the most effective methods of emergency medical care; identifies methods to correct complex medical issues and patient care delivery situations; designs and administers continuous quality improvement programs to measure program outcomes and effectiveness; develops standard operating procedures (SOPs), educational and operational programs, and makes other medical recommendations to chain of command as needed.
• Develops and maintains computerized record keeping systems for all performance improvement reviews.
• Analyzes, plans, and evaluates EMS programs. Conducts research and analysis of current and future EMS issues and trends to EMS medical services reflecting the most current technology and service delivery alternatives.
• Conducts EMS training activities and classroom instruction sessions including Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), CPR, and Emergency Medical Technician programs as assigned.
• Develops, recommends and implements forecasts for long and short-range goals and objectives of the EMS Division.
• Utilize and expand CQI modules within Image Trend systems for CQI reviews and functions.

Work Environment/Physical Demands

• Move objects weighing up to 50 pounds, including CPR mannequins, computers simulators, and other training materials and equipment for distances of up to 150 feet.
• Travel to/from meetings and various locations.
• Occasional emergency ride-along observation shifts.

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Human Resources and Benefits Information page for more information.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen
• 39-Month Motor Vehicle Department Records Check

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Closing Date/Time: 11/10/2024 11:59 PM Arizona

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• City of Scottsdale

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