Watershed Protection Customer Service Representative

CITY OF WACO, TEXAS
300 Austin Ave, Waco, Texas 76701 United States  View Map
Posted: Oct 31, 2024
  • Salary: See Position Description USD
  • Full Time
  • Customer Service
  • Education and Training
  • Natural Resources
  • Job Description

    Summary

    Summary
    Salary: Starting at $21.9791 per hour
    On-Site Position

    Position Overview:
    Under basic supervision, performs customer service for the Watershed Protection Division of Public Works.
    Minimum Qualifications:
    Required:

    • H.S. Diploma or GED Equivalent
    • 2 years of customer service experience
    Preferred:
    • Texas Driver’s License
    Essential Functions:

    • Maintains positive customer relations by providing prompt, courteous and accurate service to the public with questions, complaints and requests for services and information.
    • Provide customer services for service charges and adjustments according to City policies and procedures.
    • Purchasing and P-card transactions.
    • Processes a variety of public records requests.
    • Assisting with coordination of training events.
    • Maintain inventory of supplies.
    • Assisting with budget preparations.
    • Manages billing, reviews and verifies data and maintains record systems; maintains administrative records, department correspondence and reporting systems.


    The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

    To learn more about the benefits offered, visit our Benefits page.

    Why Work For Waco:
    • Meaningful and challenging work
    • Make a difference and improve communities
    • Competitive Salary and Benefits
      • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
      • Mandatory TMRS Retirement Plan with a 2:1 City Match
      • Education Assistance Program
      • Paid Parental Leave
      • Employee Assistance
      • Longevity Pay
      • And More!
    Chance to do work you are passionate about Job Security Desire to give back

    Closing Date/Time: 11/13/2024 11:59 PM Central
  • ABOUT THE COMPANY

    • City of Waco
    • City of Waco

    Waco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.

    Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.

    The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame.  Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.

    Governance and Organization

    Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.

    The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.

    The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.  

    The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.

    With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.