INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST I (DELETE THE DIVIDE PROGRAM)

Position/Program Information

EXAM NUMBER

W2545A

When to Submit Your Application:
The application filing period will begin November 1, 2024 at 7:00 a.m. (PT) to November 4, 2024 before 5:30 p.m. (PT)

NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.

Type of Recruitment: Open Competitive Job Opportunity

NO OUT-OF-CLASS OR WITHHOLD WILL BE ACCEPTED.

Check Out Our Outstanding Benefits!
Los Angeles County offers one of the strongest public-sector packages in the nation.

• Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary.
  
• Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary.
  
• Generous Maternity and Family Leave Benefits
  
• Flexible Schedules (Telework - where appropriate)
  
• Rideshare, Parking, and Transit Benefits
  
• 13 paid holidays per year
  

Click here for more details on employee benefits.

Who We Are:
The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885M and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing, and contracting, ISD is the County's trusted partner and provider of choice.

The Opportunity:

Delete The Divide is an initiative led by the County of Los Angeles to empower youth and young adults in underserved communities who are adversely impacted by the digital divide. Impacted communities are geographic areas within the County of Los Angeles where 20.1% to 100% of the households lack internet access. Partnerships have been established with public, private, academic, and community-based organizations to unify efforts in ensuring that members have direct access to training and support services in modern technologies.

Essential Job Functions

Installs, configures, maintains and tests computer hardware, software and peripheral equipment following established procedures.

Troubleshoots, diagnoses and resolves routine hardware, software and network connectivity problems.
Identifies trends in the reported problem calls and recommends improvements.

Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.

Prepares routine user or support staff instructions and procedures; may conduct formal and informal end user and support staff technical training and assist in the development of training and orientation materials.

Participates in hardware and software installation and upgrade projects.

Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Configures basic software distribution tools.

Assists in the ordering of licenses for assigned software packages, in consultation with appropriate management or other information technology staff, as needed .

Provides application support to customers, as needed .

Assists in coordinating equipment delivery and change-out, software licensing compliance and inventory/asset control, as needed .

Requirements

Requirements to Qualify:

One (1) year of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization* AND recent or current participant in the Los Angeles County Delete the Divide program as a Technology Professional Intern I or higher.

Special Information:
Appointees will be required to work a Monday through Friday 5/40 work schedule.

Special Requirement Information:
*Centralized Information Technology (IT) organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official.

License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Expectations:

Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

Some classifications are exempt from AB1008, PPG 514, and Fair Chance provisions, and are required to notify candidates of various requirements to gain employment after passing an examination. These requirements can include background investigations, medical examinations, drug tests, etc.

Additional Information

Our Assessment Process:
If you meet the requirements, we will invite you to participate in a written assessment designed to assess your general ability to perform the duties of the position weighted at 100%.

This examination will consist of one (1) part a multiple choice and/or simulation assessment(s), weighted 100%, assessing:

• Navigation
• Service Orientation
• Issue Resolution
• Accurate Typing
• Learning Potential
• Achievement
• Attentiveness
• Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support.

THE MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Candidates must meet requirements and achieve a passing score of 70% or higher on the examination in order to be placed onto the eligible list.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ .

TRANSFER OF TEST COMPONENTS:
Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.

NOTE:
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please Kirby@isd.lacounty.gov, info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Eligibility Information:

You will move through the assessment process and if you pass, we will place your results on a list. We will then invite the highest scoring group to an interview. The list of everyone who passed is valid for twelve (12) months.

In lieu of traditional banding, an alternative banding procedure may be employed as a result of a special study sanctioned by the Department of Human Resources, consistent with Civil Service Rule 11.01(D).

How to Apply:

Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty .

Plan to submit your application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add Kirby@isd.lacounty.gov, info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with the County of Los Angeles.Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

Computer and Internet Access at Public Libraries:

For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout the County of Los Angeles.

Fair Chance Initiative:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

To access the employment information document click on the link below: http://file.lacounty.gov/SDSInter/dhr/247636_EmploymentInformation.pdf

Have questions about anything listed above?

Contact us:
Exam Number: W2545A
Department Contact Name: Kari Irby
Department Contact Phone: (323) 457-5304
Department Contact Email: Kirby@isd.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (323) 881-3932
Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ]

For detailed information, please click here

Closing Date/Time: 11/4/2024 5:30 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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