DWM Water Distribution Specialist - OLIO Operations

Posting expires: November 7, 2024

Salary range: $45,539 - $60,754

General Description and Classification Standards

The purpose of the Water Distribution Specialist is to complete site inspections for water and/or wastewater infrastructure; logs and tracks all service requests and work orders; respond to customer service requests and ensure that these service requests are resolved in an efficient and timely manner; generate and tracks Hansen work order for all inspection requests. Duties included but are not limited responding to water and wastewater work orders as directed by the supervisor; contacting customers and investigating their service requests or complaints; determining action necessary to resolve problem; forwarding work orders to the Linear Operations Division for resolution if required; monitoring status of work order until problem is resolved and work order closed out; preparing reports; and processing associated paperwork.

Has extensive knowledge of water and wastewater operations and customer relations as related to the job practices, policies, and procedures necessary for the completion of daily responsibilities. Is able to effectively communicate and interact with management, employees, customers, and members of the general public. Is able to assemble information and make written reports and documents in a concise, clear and effective manner. Is able to use independent judgment and discretion in the handling of emergency situations, setting priorities maintaining standards, and resolving problems. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has the mathematical ability to handle required calculations. Is knowledgeable and proficient with computers. Is able to read, understand and interpret plans, work orders, computer printouts and other related materials. Has the ability to read maps and engineering drawings and locate underground utilities.

Essential Duties & Responsibilities

• Responds to customer service requests as detailed on service requests and/or work orders. Contact customer and make on-site investigations to determine the extent of the problem and who is responsible for resolving the problem.
• Create and forward all necessary work orders over to its area of responsibility for resolution.
• Conducts inspection/investigation of all linear infrastructure construction projects, i.e. defective private sewer lateral connections, water tap connections, private and public property spills, etc.
• Documents field findings, conditions, and activities related to customer service work orders. Prepares site investigation reports. Prepares monthly work order status report.
• Performs field investigations, research and respond to water and wastewater related claims and lawsuits against the City of Atlanta; Investigates job sites discrepancies.
• Provides effective communication with citizens, developers, contractors, plumbers, etc. and other internal DWM staff.
• Provides quality customer service through thorough inspection, investigation, and communication with citizens and internal/external stakeholders regarding water and wastewater complaints and related matters.
• At the direction of the supervisor, prepares letters or correspondence to customers concerning service requests and/or work orders.

Minimum Qualifications

Minimum Qualifications - Education and Experience

• High school diploma or GED
• 7 years of construction and/or maintenance of water facilities experience or any equivalent combination of training and experience which provides the requisite knowledge, skills and abilities for this job

Preferred Education & Experience

• Associate’s degree in business administration
• 7 years of construction and/or maintenance of water facilities experience or any equivalent combination of training and experience.
• 5 years in a leadership/supervisory role.

Required Licenses & Certificates:

• Water Distribution Operator license is required for employment
• Must be dual certified within 1 year of employment (Water Distribution Operator license and Wastewater Collection System Operator license.

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

City of Atlanta is an equal opportunity employer.



Closing Date/Time: 2024-11-07

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• City of Atlanta

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