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Job Description
Description
Grow your IT career by joining the IT Client Services team
in the role of IT Technician I/II.
Are you passionate about technology and ready to tackle exciting challenges? The City of Roseville is seeking a dedicated IT Technician to join our dynamic Client Services Team. In this role, you’ll be the backbone of our IT infrastructure, ensuring smooth operations and providing top-notch support to our staff. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity to showcase your skills and make a real impact in our organization!
The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.
What the City of Roseville Offers:- $22.75 - $42.96 Hourly (dependent on experience)
- Up to $2,265 per month in health and welfare benefits
- Competitive vacation and sick leave programs
- 10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time
- Opportunities to train and promote
- CalPERS
- A top-notch team and more!
DISTINGUISHING CHARACTERISTICS
Information Technology Technician I - This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.
Information Technology Technician II - This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.
This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.
SUPERVISION RECEIVED AND EXERCISED
Information Technology Technician I
Receives immediate supervision from a higher level supervisor.
Information Technology Technician II
Receives general supervision from a higher level supervisor.
Examples of Duties
Duties may include, but are not limited to, the following:
Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
Create and maintain desktop deployment images.
Deliver laptop computers, set up and train customers in their use.
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
Develop documentation and standard operating procedures as they relate to assignment.
Deploy and maintain mobile devices.
Assist users with log-on authentication; instruct users in saving data and backing up systems.
Perform research to resolve problems or refer to higher level staff.
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related work as required.
Minimum Qualifications
Information Technology Technician I
Knowledge of :
Principles and practices of information technology.
Personal computers, including hardware and software and related peripheral equipment.
Active Directory structure and functions.
Microsoft Windows operating systems.
Modern office equipment and procedures.
Basic mathematical principles.
English usage, spelling, grammar and punctuation.
Customer service principles.
Ability to :
To perform personal computer hardware and software customer support duties.
Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
Learn help desk software and database use.
Diagnose and repair or instruct users in resolving hardware and software problems.
Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
Maintain confidentiality as necessary.
Work weekends, evenings or standby, as required.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training
Experience :
No experience is required.
AND
Training :
An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.
License or Certificate
Possession of a valid California driver’s license by date of appointment.
Information Technology Technician II
In addition to requirements for the Information Technology Technician I:
Knowledge of :
Principles and techniques of a variety of desktop operating and data communications systems.
Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.
Project management methodologies.
Ability to :
Independently perform personal computer hardware and software customer support duties.
Independently perform system installations, problem correction and repair of equipment.
Explain department and City policies regarding use of computer and communications systems.
Effectively troubleshoot, diagnose, and resolve hardware and software issues.
Experience and Training
Experience :
Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.
AND
Training :
An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.
License or Certificate
Possession of a valid California driver’s license by date of appointment.
Possession of Microsoft Certification is desirable.
Supplemental Information
Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.
The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.
Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.
The following options apply to the evaluation of college degrees from countries outside the United States:- Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
- Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org .
- A copy of the foreign credential evaluation verification can be attached to the employment application.
- If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.
SELECTION PROCESS :
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.
Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.
Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.
THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.
EMPLOYEE BENEFITS:
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include:- Health, dental, and vision insurance benefits
- Cafeteria plan, plus City paid Flex credit
- Life insurance (City paid and optional supplemental employee paid)
- Flexible spending accounts for dependent and health/medical costs
- Employee assistance plan
- Retirement savings plan
- Deferred compensation plan(s)
- Short-term and Long-term Disability employee paid plans
- Educational reimbursement
- Vacation leave, sick leave, personal/management leaves
- Holiday pay (plus two floating holidays annually)
- Bilingual pay
- Longevity pay
GENERAL BENEFITS:
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.
TEMPORARY POSITIONS:
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.
Closing Date/Time: 11/5/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Roseville
Show moreThe City of Roseville is a full-service city known for its vibrancy and excellent quality of life. We have a City Council/City Manager government overseeing a team of over 1,300 employees and up to 700 temporary staff. Our annual budget is approximately $500 million, and we serve more than 150,000 constituents. Located in Placer County, Roseville has been recognized as one of the best places to raise a family, start a business, buy a first home, and retire. We've also earned accolades for being the most playful and healthiest city, with low business operating costs in California. Just a 25-minute drive from California's capital, Roseville offers easy access to world-class destinations like San Francisco, Napa Valley, Lake Tahoe, and Yosemite, providing endless opportunities for entertainment, recreation, and leisure.
Our diverse economy, which spans technology, healthcare, railroad operations, and financial services, contributes to Roseville's strong and balanced, thriving community. Outdoor enthusiasts can enjoy hiking, biking, swimming, skiing, and snowboarding, with access to over 80 neighborhood parks, golf courses, fitness centers, and thousands of acres of open space. Several schools within city limits have been recognized with the "California Distinguished School" awards. Additionally, we're conveniently located near esteemed institutions like William Jessup University, Sierra Community College, California State University, Sacramento, and the University of California, Davis.
The City of Roseville is committed to fostering career growth, seeking individuals who are passionate, creative, and results-driven to join our team. Collaboration and community care are at the heart of our values, and we prioritize service-oriented solutions, trust, accountability, effective communication, inclusive collaboration, and timely decision-making.
If you're ready to make a difference in our community and embrace new challenges, consider becoming part of our team at the City of Roseville. We value our employees as our greatest asset and are dedicated to creating a supportive and inclusive work environment.
Check out the career opportunities available with the City of Roseville. Make a difference, thrive, and have fun! We Are Roseville.
Check our social channels to take a peek inside our City's culture.
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