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Job Description
Requirements
MOS Code: None
Education and Experience : High School Diploma, GED or higher and three (3) years of customer service experience.
Licenses and Certificates: Valid Texas Class "C" Driver's License or equivalent issued by another state required at the time of appointment.
General Purpose
Under general supervision, develop, promote, organize, and ensure that the TecH2O Water Resources Learning Center offers exceptional guest services and that visitors enjoy a welcoming, safe, and clean environment.
Typical Duties
Create an exceptional guest experience for visitors, including El Paso Water employees. Involves: Providing a seamless visitor experience by greeting, assisting, and ensuring the safety and enjoyment of all guests through the welcome desk, retail operations, and programming. Provide information, schedule, and regular updates for contract security; and share general information about exhibitions, events, and booking. Provide tours and information for potential facility clients. Keep abreast of changes in procedures, protocols, and services. Includes handling visitor questions and complaints, providing special accommodations for visitors as needed, and maintaining accurate records of visitation, gift shop sales, and conservation giveaways/incentives. Assist in ensuring that the TecH2O Center complies with state and local public health and safety protocols.
Support and promote events. Involves: Assist in event set-up and dismantling. Greet guests and promote El Paso Water programs and services. Maintain the lobby and ensure it is a welcoming, safe, and clean environment. Keep all necessary brochures stocked; develop and maintain Standard Operating Procedures (SOPs) and messaging for all front-line staff. Serve as liaison with other departments to ensure information is accurate; alerting security staff of any issues or concerns and keeping security abreast of building schedule.
Assist in the daily TecH2O Center retail operations. Involves: Provide effective retail sales practices. Opening and closing procedures, accurate money handling, making change, counting the till, assisting in creating and maintaining merchandise displays, stocking shelves, and assisting in loss prevention activities.
Perform general administrative support. Involves: Process new installation water conservation applications for review, process water permit requests, and customer contacts/cases using the customer service system. Maintain center calendar, inputting/tracking operational costs for the manager, creating and maintaining records, files, and databases. Answer phones and respond to emails. Process facility rentals.
Coordinate building services for efficient workflow. Involves: Serve as liaison with the building services team by submitting maintenance requests, directing contractors, and updating and coordinating building maintenance schedules. Train new employees on building operations and customer service support. Serve as liaison with contract janitorial staff to ensure all public areas are clean, stocked, and orderly. Unlock facilities for authorized personnel. Open and close buildings and facilities.
General Information
For complete job specification, click here.
Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: 10/22/2024 11:59 PM Mountain -
ABOUT THE COMPANY
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City of El Paso
Show moreTHE CITY OF EL PASO HAS IMPLEMENTED PROGRAMS TO INVEST IN ITS WORKFORCE, INCLUDING:
- Competitive wages
- Pension Plans
- Medical, Dental and Vision Coverage
- Health Savings Account
- Paid Time Off and Paid Parental Leave
- Quality Training and Tuition Assistance Programs
Mission:
Deliver exceptional services to support a high quality of life and place for our community.
Vision:
Develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government.
Values:
Integrity, Respect, Excellence, Accountability, People
THE COMMUNITY
Located at the westernmost edge of Texas along the Rio Grande River, El Paso has long been recognized as one of the nation’s safest cities with a population of over 800,000. This thriving community is aptly referred to as the “Sun City” – a moniker derived from the 300+ days of sunshine experienced annually.
El Paso, the largest Texas City on the U.S./Mexico border and the sixth largest city in Texas, is a dynamic and vibrant community whose location on the border provides the City with a culturally diverse population and a rich heritage that embraces the past while building for the future.El Paso is filled with many attractions that residents and visitors enjoy alike. For sports enthusiasts, the City is home to The El Paso Chihuahuas, the Minor League baseball team and Triple-A affiliate of the San Diego Padres. El Paso is also home to Sun Bowl Stadium at UTEP where many events occur, including Division I college football games and other events, including the nationally televised Sun Bowl game held each year. UTEP is also the home of the legendary Don Haskins Center where Division I college basketball games are played. Residents and visitors may also take in an El Paso Locomotive FC soccer game or an El Paso Rhinos hockey game. Located in El Paso are amusement parks, water parks, state parks, museums, the El Paso Zoo and Botanical Gardens, and the El Paso Symphony Orchestra. At the heart of the City is the Franklin Mountains State Park, the largest urban state park in Texas.
Fort Bliss is the largest installation in the United States Army Forces Command and the second largest military installation in the Army overall with the largest being the adjacent White Sands Missile Range. Fort Bliss is an anchor of the local economy and its economic stability, as it is the single largest employer in the area supporting over 167,000 people with an annual economic contribution of over $25 billion. The City of El Paso strives to be the #1 City in America for Veterans to live. The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City government currently employs approximately 14% of veterans and has a Military and Veterans Affairs department.
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