Human Resources Technician -WRIB (County Promotional)

The Job

This recruitment is only open to current San Bernardino County, Fire Department, or Special District employees who hold a regular, intern, contract, extra-help, recurrent, Public Service Employee, or Work Experience Program (WEX) position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.


You r County employment must be clearly listed in your work history.

ONLY THE FIRST 100 APPLICATIONS WILL BE ACCEPTED

Pre-posted for viewing starting Friday, October 11, 2024. Applications will only be accepted online starting at 9:00 a.m. on Friday, October 18, 2024, until 100 applications have been received or until 5:00 p.m. on October 25th, whichever occurs first.

FUTURE SALARY INCREASES

3% Annual Across the Board Salary Increases on February 2025/2026**

Bi-annual step increases of 2.5% up to Step 16

San Bernardino County Human Resources is recruiting for detail-oriented and customer-focused Human Resources Technicians , to support the Western Region Item Bank (WRIB) within the Employment Division. WRIB is a cooperative employment testing resource serving public jurisdictions in the United States. The item bank contains over 60,000 test questions in 383 separate subject matter categories; WRIB members access these items to develop merit based employment examinations.

The Human Resources (HR) Technician for WRIB will be responsible for providing exceptional customer service to the WRIB members. The incumbent will also provide technical support to the division's staff in support of Countywide recruitment efforts. Key responsibilities include, but are not limited to:

• Respond to WRIB member inquiries via phone and email, providing accurate information, support with utilizing the item bank to develop examinations
• Edit and finalize test booklets based on member specifications and WRIB guidelines
• Score tests and issue item analysis reports; review items and maintain the item bank, ensuring security and confidentiality of all test materials
• Maintain membership logs, process annual membership renewals, and assist in the onboarding and training of new members.
• Support the divisions recruitment efforts by participating in hiring events, participate in outreach efforts; provide clerical support to recruitment analyst with employment processes and a variety of division initiatives.

For more detailed information, refer to the Human Resources Technician job description.

EXCELLENT BENEFIT PACKAGE!

Click HERE to learn more!

TRADITIONAL
OPTION
BOTH OPTIONS INCLUDE

MODIFIED
OPTION

• Up to 160 hours accruable Paid Vacation time
• 88 hours Sick Leave with unlimited accrual
• 14 Paid Holidays + 1 Paid Floating Holiday
• 16 hours Perfect Attendance Leave
• Higher Medical Premium Subsidy

• Medical/Dental/Vision - family coverage with premium subsidies
• Generous Retirement - Vested after 5yrs (sbcera.org)
• 401K with 2-for-1 County match up to 6%
• 457 (b) with .5-for-1 County match up to .5%
• 80 hours of Administrative Leave with cash-out option
• Retirement Medical Trust Fund with County contribution
• Flexible Spending Account - County match up to $50 per pay period depending on plan
• $1000 Education/Membership Reimbursement
• Tuition Loan Repayment up to $10,000
• Wellness Programs, including health club membership
• Dependent Care Assistance Plan

• 4% wage differential over the base rate of pay for all paid hours
• Paid time off (PTO) w/ cash-out option - up to 5 weeks accruable; can be used for vacation, illness, or other personal use
• 14 Paid Holidays
• Medical Premium Subsidy

PLUS FLEXIBLE 9/80 SCHEDULES & RETIREMENT RECIPROCITY WITH CALPERS AND '37 ACT PLAND

Minimum Requirements

Candidates must meet one of the following options:

Option 1: One (1) year of full-time work experience with primary responsibility for performing a wide variety of specialized clerical duties in support of Human Resources or Personnel functions.

-OR-

Option 2: Two (2) years of full-time work experience performing a wide variety of specialized office clerical duties, which are non-routine in nature and require independent decision making.

**Experience under both options must include extensive customer service experience responding to inquiries for information, providing solutions, and explaining rules, regulations and procedures.

Desired Qualifications

The ideal candidate will be a dedicated customer service representative who excels in providing top-notch customer service and can effectively explain processes and procedures via phone, email, and chat in a timely manner. This role is essential for promoting customer satisfaction and fostering a positive experience with WRIB members, while ensuring they understand how to navigate our services. Essential skills include the ability to work independently, assess situations, identify issues, and propose effective solutions; strong organizational and time management skills; attention to detail; and discretion when handling confidential information. An Associates degree or higher is desired, although not required.

Selection Process

There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to be explicit in your responses on the Application and Supplemental Questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Exempt Unit-Group D

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 10/25/2024 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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