Telecommunications Specialist I

The Position

Why join Contra Costa County Department of Information Technology (DoIT)?

Contra Costa County Department of Information Technology (DoIT) is seeking to add to its Telecommunications team. This is the entry level class for the Telecommunications Specialist series. Under immediate supervision and direction, incumbents receive on-the-job training in the repair, installation, and maintenance of telephone and other communication equipment and systems. You will learn to maintain customer rapport by listening to and resolving concerns and maintaining a safe work environment by following standards and policies.

If you are someone willing to learn how to enhance our departmental and organizational reputation by accepting ownership for accomplishing new and different requests, then you will want to join the DoIT Telecommunication Team and help move Contra Costa County’s communications into the world of VoIP and the IoT.

We are looking for someone who has:

• Knowledge of the basic theory of telephone communications and basic electronics
• Knowledge of techniques, methods, and procedures in the maintenance of electronic communications equipment
• Basic knowledge of routing and switching equipment
• Basic knowledge of MS Office applications including Visio
• Basic knowledge of hand and power tools including telephony tools, DVM and a Tone Generator
• Basic understanding of safety regulations and safe working procedures related to working with electronic equipment and tools

What you will typically be responsible for:

• Assisting Telecommunications Specialist II's in the installation, repair, and maintenance of telephone and other communication equipment, UPS’s and other devices
• Installing, moving, and changing of telephone sets
• Assisting Telecommunications Specialist II rack and install network and other PBX, UPS & voicemail equipment
• Providing As-Built drawings for projects
• Working cooperatively with clients and coworkers in a service-oriented environment

A few reasons you might love this job:

• You will serve the public as an individual contributor on a team by enhancing the County’s ability to improve the lives of the residents and community
• You will receive continued formal and on the job training
• You will receive county benefits such as paid vacation and sick time, health benefits, and retirement

A few challenges you might face in this job:

• You will need to be able to multi-task the current workload while migrating to new technologies
• You will need to prioritize a large workload with multiple project timelines
• You may be needed for weekend and overtime work
• You may be required to work in physically demanding conditions, including awkward or cramped positions, during telephone installation and repair tasks

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please click here .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D equivalent or a high school proficiency certificate supplemented by twelve (12) semester or eighteen (18) quarter college units in telecommunications, electronic technology, or closely related field.

Substitution: One (1) year of full-time experience in the installation, servicing, and repair of a variety of telecommunication instruments, equipment, and systems may substitute for the required college units.

Desirable Qualifications:

• Cisco VoIP, Teltronics, Toshiba or Siemens PBX experience
• Cabling experience with emphasis on CommScope experience or certification
• Use tools and test equipment to perform various telecommunication installations, repairs and services
• Ability to read and understand electronic diagrams, schematic, factory service manuals, and user guides
• Work effectively and cooperatively with customers, members of the public, coworkers, supervisors and managers

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Online Multiple-Choice Exam: An online, multiple-choice assessment will be administered to all accepted candidates. This assessment will measure but is not limited to the following competencies: Attention to Detail, Displaying Ownership & Accountability, Self-Management, Professional & Technical Expertise. Tentatively scheduled: November 5 - November 11, 2024. (Weighted 100%) The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.

SUCCESSFUL CANDIDATES WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK AND PRE-EMPLOYMENT PHYSICAL: As a condition of employment, finalists will be required to successfully pass the pre-employment screening requirements established for the position. The requirements are based on the assigned duties and responsibilities of the position. Candidates who are being considered for appointment for specific positions may be required to pass a medical examination. Candidates who cannot meet the medical requirement may be placed under waiver until this requirement is met. T elecommunication Specialists have to intermittently and at times repetitively bend, squat, and kneel to retrieve and handle supplies, perform repairs, complete installations, etc. They lift, move, and carry supplies and equipment weighing up to 50 pounds in general office are as and occasionally from other sites. O n a repetitive basis they may reach at full extension or overhead while pulling. They may be required to maintain awkward positions for extended periods of time, lift equipment weighing up to 50 pounds to complete repairs or installations of phones, and may climb up and down ladders and pull cable through ceiling and walls.

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Amanda Monson at Amanda.Monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/27/2024 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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