Senior Systems Technician

The Role:
The Senior Systems Technician provides technical support and problem-solving for IT systems, helping users with hardware, software, and network issues. This position delivers extraordinary service to end-users while ensuring the safekeeping and use of LVCVA’s Information Technology assets.

What You’ll Do:

Keep in mind that this list is not all-inclusive.

• Provide Extraordinary Technical Support:
  • Provide technical assistance and problem analysis for IT systems and programs. Advise and assist end-users with possible solutions to hardware, software and network issues. Escalate problems to other IT staff or departments if needed. Provide customer follow-up to ensure issue resolution.
  • Install and configure computer hardware, software, updates, mobile and desktop devices, and other technology equipment. Analyze and optimize system performance to meet user needs.
  • Troubleshoot and repair computer equipment. Contact vendors for support and warranty service when repairs are too costly or complex.
  • Process requests for new user access, updates to existing user access, and changes to user information.
  • Offer technical training to staff and create documentation for reference.
  • Provide on-site support and maintenance for technology used in meetings, both internal and public facing.Assist with set-up and technical issues as needed.

Provide Portable Device/VoIP Support:

• Support various mobile operating systems, including Windows, iOS, and Android and serves as a specialist in mobile technology. Work with vendors to troubleshoot and resolve warranty issues, ensuring customer follow-up.
• Install and troubleshoot desktop VoIP phones equipment. Collaborate with the Telecommunications team for phone equipment, voicemail and messaging integration.
• Install and maintain company-owned portable devices, including smartphones, tablets and laptops. Assist staff with connecting their devices to LVCVA services and networks.

Maintain IT Asset Inventory: Maintain assets, such as computers, software, and mobile devices. Assist Finance and Facility Services (warehouse) with asset disposal according to company procedures.

What We’re Looking For:

• High school graduate or equivalent required; Associate degree is a plus
• Demonstrated experience in computer systems support/repair/maintenance
• Proficiency with maintaining/supporting mobile devices
• Possess and maintain (where applicable) CompTIA A+ certification, wireless certification, or certification of a comparable or higher level within the same branch of learning at the time of appointment; if not currently certified, must obtain certification within six months of hire date
• CompTIA Network+, Microsoft Office Specialist (MOS), MCP or CWNA certifications preferred
• Prior job exposure and coursework in the following areas:
  • Data communications
  • Digital communications
  • Operating systems and applications
  • Telecommunications
  • Wireless technologies

Ability to demonstrate a commitment to valuing differences among individuals and being inclusiveAbility to frequently lift and move up to 25 pounds Ability to use hands/fingers inside confined spaces within computer hardware

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com

PROFESSIONAL-CLASS BENEFITS

Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM

• 100% EMPLOYER PAID
• https://www.nvpers.org

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid

• Medical/Dental/Vision/Rx Insurance (employees and dependents)
• Life Insurance - $15,000plus an amount equal to your annual base salaryup to a max of $125,000
• Long-Term Disability (LTD) Insurance

VOLUNTARY INSURANCE - Employee Paid

• Life Insurance
• Supplemental Insurance
• Long-Term Care Insurance
• Flexible Savings Accounts (FSA & Dependent Care FSA)
• Pet Insurance

PAID HOLIDAYS

• 13per year, includes birthday

PERSONAL TIME OFF (PTO)

ANNUAL MERIT INCREASE - July

• Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

ANNUAL PERFORMANCE INCENTIVE

• Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

DEFERRED COMPENSATION (IRS Section 457)

OTHER

• Employee Assistance Program

NOTE: Benefits subject to change based on the discretion of management

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• The Las Vegas Convention and Visitors Authority (LVCVA)

• 702-892-7563

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