Quality Management Program Coordinator

The Position

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025
Why Join Contra Costa Health?
The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Quality Management Program Coordinator position. There is currently one (1) vacancy in the Public Health Division that will primarily be working in the Safety/Risk Management unit located in Martinez, CA.

We have dynamic and dedicated individuals focused on the improvement of the quality of care, patient safety, and regulatory compliance for members. The position will ensure the program meets organizational goals as well as the requirements of consumers and regulatory and accrediting agencies. You will evaluate data analysis, evaluate program functions, identify opportunities for improvement, and provide education and technical support in the development, implementation, and maintenance of quality improvement activities.

We are looking for someone who:

• Has experience in working in workplace safety and compliance
• Ability to work with program leadership on safety measures.

What you will typically be responsible for:

• Providing guidelines for safety and risk management across programs and program sites
• Create systems to ensure quality in Safety and Risk Management
• Identify, interpret, communicate, and monitor compliance to the safety mandates by the Federal and State government
• Supervision of staff
• Develop training guides for using software systems related to safety

A few reasons you might love this job:

• You will work with a highly dedicated and diverse team of professionals who value the service of others.
• You will contribute to a dynamic organization that embraces creativity, learning, and mutual support.
• You will have opportunities to grow your career!
• We offer fantastic and competitive health benefits, paid vacation/sick/personal/administrative leave, and a great retirement plan!

A few challenges you might face in this job:

• You will face multiple deadlines and your time management will be challenged.
• You will work in a fast-paced environment providing support for team members who provide direct services to populations experiencing complex needs.
• There will be multiple processes that you must learn and efficiently follow through.

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks self
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Presentation Skill: Formally delivering information to groups
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment
• Writing: Communicating effectively in writing

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a Master's degree from an accredited college or university in nursing, behavioral science, business administration, public health, health care administration, or a closely related field.

Experience: Two (2) years performing quality measurement or quality improvement activities in a health care or managed care setting or community mental health system.

Substitution: Possession of a bachelor degree from an accredited college or university in one of the above noted fields plus two (2) years of additional qualifying experience may be substituted for the Master's degree.

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Behavioral Consistency Questionnaire (BCQ): Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Critical Thinking, Delivering Results, Professional Integrity & Ethics, Thinking & Acting Systematically and Writing.(Weighted 100%).

The BCQ Assessment is tentatively scheduled to take place via computer (remotely) during the week of October 29, 2024.

The BCQ Assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/17/2024 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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