Community Health Assess and Treat (CHAT) Community Health Supervisor - Limited Duration

The Position

Portland Fire & Rescue (PF&R) is hiring a Community Health Supervisor for the Community Health Assess & Treat Program!

About the position:

Job Appointment: Full time, Limited Duration.

Persons appointed to limited term positions will be designated as limited duration employees whose appointment may conclude June 30, 2025, except for the extension of grants or funding.

Work Schedule: Employees in this position will work 40 hours per week with flexible scheduling options. Shifts include days and evenings, the ability to work any shift and on any day of the week is essential. During training, your shift may change depending on the availability of the trainers. After completing probation, you will be able to bid on an open shift based on your seniority. This position is considered an essential employee and is required to report to duty during inclement weather.

Work Location: 12350 SE Powell Blvd, Portland OR 97236

Benefits: An overview of benefits for this position, click below.
https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides

Union Representation: This position is non-represented.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.

About Community Health Assess and Treat (CHAT):
The CHAT program provides first response to low-acuity 911 medical calls in lieu of advanced life support apparatus within the City of Portland. The goal of CHAT is to assess and treat patients in community, provide care coordination to vulnerable and socially isolated populations and follow up within 24 hours of the 911 call.

ProgramValues:

• Equity & Social Justice: Strive to uplift the dignity and worth of all Portlanders, particularly those who have been historically marginalized and criminalized, by ensuring timely and professional person-centered first response.
• Collaboration: Ensure the best possible outcomes for our patients by working collaboratively with community partners, health systems, and traditional first responders.
• Empathy & Compassion: Operate from a framework of trauma-informed care with the recognition that adverse life experiences, including negative interactions with health systems, create barriers for clients to connect with the care and supportive services they need to thrive in the community.
• Resource Efficiency & Prioritization: Respond to the complex care needs of individuals experiencing low-acuity medical events and/or unmet basic needs to enable Fire resources to attend to life saving calls for service.

Thisprogram is expected to:

• Reduce the number of individuals transported to the emergency department for low-acuity medical related issues that are more effectively addressed in a pre-hospital care setting.
• Reduce unnecessary emergency department admissions.
• Improve access to care and resources within the community.

PositionSummary
Under the general direction of the Program Manager, the Community Health Supervisor is responsible for the day-to-day supervision and support of the CHAT teams. This specific position will support the aftercare service line which includes the CHAT Follow-Up Team. This position also supports Medical Responders working in the field. Responsibilities include supervising the workload of assigned units; assigning work to subordinate staff; overseeing staff activities to ensure the achievement of department goals and objectives; coordinating and supervising department programs and functions.

The Community Health Supervisor will also facilitate internal communication between staff and management; interface with outside agencies; monitor system status; facilitate short-term scheduling needs, equipment and supply maintenance; and provide operational support functions as assigned by the manager. Reports to the CHAT Program Manager.

Shifts include days, afternoons, and evenings. Ability to work any shift and on any day of the week is essential. During training, your shift may change depending on the availability of the trainers. After completing probation, you will be able to bid on an open shift based on your seniority . This position is classified as an essential employee and is therefore required to report to duty during weather emergencies and holidays.

As a Community Health Supervisor, you will:

• Lead, supervise, and provide assistance to CHAT units working in the field.
• Create a positive and supportive workplace that prioritizes mental health and well-being of employees.
• Promote an equitable workplace that demonstrates an environment respectful of living and working in a multicultural society.
• Direct, monitor, communicate with, and evaluate all employees in their assigned area.
• Ensure maintenance of quality operations through daily contact, oversight, communication, and evaluation.
• Liaison with clients, public safety agencies, community-based organizations, hospital personnel, and other stakeholders.
• Ensure reports and paperwork are reconciled daily; prepare reports and manage projects as assigned by the Manager.
• Ensure adequate levels of equipment are available for each unit.
• Enforce and adhere to established policies and standards.
• Maintain communication with other agencies and departments; serve on committees with other departments to recommend policies and generate ideas.
• Provide professional assessment, consultation, and coordination.
• Perform other related duties as required.
• Physical demands:
  • May move equipment or people weighing up to 200 lbs.
  • Bend, stoop, kneel, squat, and stand on uneven surfaces for extended periods.
  • Using a computer device on a moving vehicle.

Have a question?
Contact Information:
Karen Ehn
Bureau of Human Resources
Karen.Ehn@portlandoregon.gov

To Qualify

Required Licenses/Experience:

• A valid state driver’s license and acceptable driving record .
• Valid EMT (or higher) license, regardless of the state of issuance, at the time of application. At the time of job offer, a valid Oregon EMT license is required. Click here for Oregon Health Authority Reciprocity Requirements.
• Two (2) years of experience in a leadership or supervisory role.

The following minimum qualifications are required for this position: Ability to interpret and apply statutes, regulations, policies, and procedures of privacy rules and laws, mandatory reporting, and legal responsibilities to clients and the community. Ability to observe a scene through a safety lens, recognize reactivity by clients, and effectively respond and mitigate these issues.Experience supervising and motivating a multicultural workforce and promoting an equitable workplace environment including training, scheduling, and performance evaluation. Ability to search, and navigate between different screens and mobile applications using a mobile data computer to document medical records. Ability to work effectively and collaboratively in multi/intra-disciplinary settings with other first responders and health and community agencies.Experience working with and communicating clearly, accurately, and completely to both internal and external stakeholders in a courteous, empathetic and professional manner.Knowledge of medical terminology and health systems navigation including an understanding of the principles and practices of Trauma Informed Care (TIC).Experience assessing risk of harm to self and or others, including suicide, homicide, and violence. Knowledge and understanding of cultural differences, especially as they relate to race, sexual orientation, gender- equality, socio-economic status and their intersections. Preferred Qualifications
The following are not required but are desired for this position.

• Degree/Certifications:
  • Bachelor's degree from an accredited college or university in healthcare or related field
  • Community Paramedicine certification

Two (2) years EMT experience in emergency medical response.Bilingual fluency. Click here for a list of qualifying languages. Experience with Medicaid Management Information System (MMIS)Ability to meet the physical demands of the job.

The Recruitment Process

STEP 1: Apply online between October 7 -October 21, 2024
Required Application Materials:

• Resume
• Copy of valid EMT or higher certification.
• Answer the Supplemental Questions. T o preview the questions, please click on the Questions tab.

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation Week of October 21, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of October 21, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step4:Selection Process: Week of October 28-November 15, 2024

• Hiring bureau will review and select candidates for an interview.
• If needed, up to two panel interviews.
• Comprehensive background investigation.

Step 5: Conditional Offer of Employment: October-November 2024

Step 6: StartDate: Tentatively October-November 2024

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity

An Equal Opportunity / Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .

Closing Date/Time: 10/21/2024 11:59 PM Pacific

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• City of Portland

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