IT Systems Supervisor

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

City Equity Statement:
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE

This is a professional level supervisory position in the Information Technology Department that is responsible for the deployment and management of the City’s centralized computer systems running in a virtualized environment, mobile device management and administration, disaster recovery planning and testing, messaging environment administration/upgrades, and system security. The IT Systems Supervisor is also responsible for hiring, training, supervising and performance appraisals for the Systems Administrator staff. This position also participates in project planning and management. This position will require occasional evening and weekend hours and will participate in on-call rotation for after-hours emergencies. Work is performed independently and under the management of the IT Operations Manager.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
• Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Promote a teamwork concept in the workplace, support employee empowerment, and direct assigned staff accordingly
• Define the system requirements, specifications, architectures, and interfaces for the products, ensuring alignment with customer needs, industry standards, and regulatory compliance
• Define and execute concepts relating to training, motivation, performance standards, documentation, commendation, and disciplinary action
• Execute excellent judgment, creativity, and problem-solving skills to identify and correct problems related to communications, local and wide area networks
• Display high level of technology budget processing and accountability
• Handle complaints and disciplinary actions with objectiveness and fairness
• Coordinate with cross-functional teams, such as project management, software engineering, IT security, and networking, to ensure the quality, reliability, and performance of the enterprise infrastructure
• Demonstrate in-depth familiarity with standard method and procedures involved in the support and administration of local and wide area networks (LAN/WAN) and related hardware and software
• Communicate orally and in writing with IT staff, vendors, and other city employees
• Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Systems Team
• Demonstrate strong organizational skills to manage multiple priorities and manage complex technical projects
• Perform a variety of systems engineering tasks centered on technical problem solving, requirements specification, process development, risk analysis, and infrastructure design to advance Westminster IT’s mission success
• Oversee and be accountable for install server updates and patches on existing infrastructure and security-related hardware and software. Conduct regularly scheduled (and emergency) maintenance, as needed, to minimize downtime and the resulting impact on end-users
• Demonstrate technical knowledge of Cloud and Server environments
• Communicate technical concepts and technology solutions to management and users clearly, concisely and effectively
• Establish and maintain control over situations as they develop and act quickly and calmly during an emergency situation making quick, reasonable and effective decisions

Leadership/Supervisory - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assists them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor and motivate in a team environment

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities and Tasks
1. Provide direction, instruction in a supervisory capacity for a team responsible for server administration, service center operations, and cloud administration, including:

• Manage the IT Systems Administrator Staff
• Observe performance and assist with problem resolution and coordination of activities proactively
• Participate in recruitment and selection of staff
• Provide and oversee training of new employees
• Evaluate performance of employees and provide continual feedback to staff in annual appraisals
• Manage staff to maximize productivity and user satisfaction
• Review reports submitted by assigned staff
• Schedule staff and approve leave requests and timesheets
• Manage on-call staff and provides backup support on an as needed basis
• Extensive experience with core IT infrastructure (Windows Active Directory, VMware, Cisco) and information security systems (Fortinet firewalls, VPN and IDS/IPS as well as Proofpoint & Artic Wolf enterprise cybersecurity)
• Highly experienced in data center management
• Azure cloud computing and storage architecture design and implementation
• Design and implement VMware vSphere virtualization solutions, including server consolidation, high availability, and disaster recovery
• Configure and maintain VMware ESXi hosts, vCenter Server, and other VMware components
• Monitor virtual infrastructure performance, identify bottlenecks, and implement optimization strategies to ensure optimal resource utilization
• Provision, deploy, and manage virtual machines (VMs), templates, and snapshots.
• Implement and maintain security measures for virtualized environments, including access controls, network segmentation, and VM isolation
• Create and maintain documentation related to virtualization configurations, procedures, and troubleshooting guides

2. Handle complex technical system design, administration and troubleshooting

• Maintain the integrity and security of servers and systems, harden and configure OS with minimal packages and following high security standards
• Very strong Engineering and Administration on Windows Server Platform
• Engineer, design, maintain and troubleshoot city owned Data Center Infrastructure and remote facilities
• Continually address and balance issues of functionality, performance, security, usability and cost
• Manage and support Active Directory (AzureAD, Directory Services, DFS, DNS, GPO)
• Engineer, implement and administer the City’s Storage Area Network including integration with our physical, virtual, production, development, and disaster recovery environments
• Manage the City’s SCADA infrastructure including servers, storage and security
• Manage the City’s Library infrastructure including servers, storage and security
• Stay abreast of technology changes and strategies to improve system and network operations and performance
• Prepare verbal and written recommendations for the Information Systems Manager and Technology Director
• Participate in annual updates to the Information Technology Strategic Plan
• Design, manage, and upgrade the City’s VMWare and Azure virtualized environments
• Perform mobile device management by establishing and deploying mobile device management tools and policies
• Manage the City’s messaging environment including email (O365), and instants messaging (Teams), mobile messaging applications or tool and unified messaging
• Monitor data center environment and health of servers using complex management tools
• Design and test business continuity plans on an annual basis
• Participate in annual security audit, implement recommended changes bases upon the security audit
• Conduct performance monitoring and tuning for the server environment
• Use lifecycle management tools to monitor PC and Servers critical events
• Manage the City’s mobile computing environment including evaluating, recommending equipment, applications and tools
• Assist the Information Systems Manager and Information Technology Director in the evaluation of new technology and provides recommendations for future direction

3. Communicate with and support customers and Information Technology staff, including:

• Provide support and service to internal and external clients
• Provide systems support, analysis, troubleshooting, implementation and maintenance with system users verbally and in writing to provide development and enhancement project updates
• Prepare user documentation for system applications Develop project plans, managing projects, and reviewing written updates of project status from assigned staff and customers as requested
• Consult with IT and City Departments and divisions to develop plans for system and application solutions to improve business efficiencies

4. Maintain and support all Information Technology Department and City policies and practices:

• Communicate successfully and maintain effective relationships with city staff, vendors and other governmental agencies
• Update automated request-tracking system on a weekly basis
• Compile monthly and quarterly activity statistics for performance measurement
• Evaluate cost effectiveness of requests as requested and prepare written and verbal recommendations for the Information Systems Manager
• Develop, create and/or update project plans as required
• Participate in monthly planning and status meetings with the IT Management Team
• Maintain knowledge of server hardware, operating systems, virtualization, desktop and mobile technologies, etc. through seminars, conferences, and workshops
• Adhere to all established City programming standards and procedures by reading and understanding such procedures

5. Maintain regular and punctual attendance
Other Duties and Responsibilities
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses and Certifications
Required :

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or comparable education, certifications and experience
• Five (5) years of experience in the installation, configuration, troubleshooting and support of networks and Microsoft based servers, including experience in a managing a virtualized environment.
• Three (3) years of experience in direct management of technical staff
• Experience in managing a Microsoft Office 365 environment
• Experience in managing a Cloud Infrastructure environment, (AWS, GCloud, Azure Preferred)
• Experience in managing a virtualized server environment
• Experience and training in network and systems security
• Experience in coordinating technology projects
• Ability to pass the Criminal Justice Information Services (CJIS) background check

Applicants for this position must possess or complete the following within the first nine (9) months of employment: Microsoft Certified: Azure Solutions Architect Expert or equivalent. Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Preferred :

• Microsoft Certifications: SC-300, AZ-305, AZ-800, AZ-140, MS-102
• CCNA, CCNE
• VMware Certified Associate, VMware Certified Professional, VMware Certified Advanced Professional
• Veeam Certified Engineer

Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
• Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to twenty-five (25) pounds with dollies and carts

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office or other facilities when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, outside agencies, and vendors.
Required Materials and Equipment
Enterprise Servers, vmware, PowerShell or python, visual studio, desktop, laptops and mobile devices, iSCSI, TCP/IP, DNS, FTP, DHCP, NFS, AzureAD, Office365, Carbon Black, Microsoft Defender, Veeam, NetMotion, APC Netbotz.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history and when applicable, credit check, driver’s license record, education verification
• Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas
• Pre-employment drug screen
• Must be legally entitled to work in the United States

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system.In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.75%of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 years- 60%
• 4 years - 80%
• 5 plus years or age 55 or older when separating - 100%

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 10/21/2024 8:30 AM Mountain

• 

• City of Westminster, Colorado

• 303-658-2150

Show more