Revenue Recovery Officer Trainee

The Job

San Bernardino County is recruiting for Revenue Recovery Officer Trainees to work in a fast-paced, high volume, fully automated collections environment and use a variety of methods to collect delinquent revenues due to the County. Duties include managing large caseloads of delinquent accounts; investigating, analyzing, and determining the best course of action in resolving debt; establishing payment schedules; interpreting court orders and laws to ensure compliance; and recommending court action as needed. Revenue Recovery Officer Trainees serve under training conditions while acquiring the necessary knowledge and skills to promote to Collections Officer.

Current vacancies exist at Arrowhead Regional Medical Center. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.

For more detailed information, please refer to the Revenue Recovery Officer Trainee job description.

Applications are also being accepted for Revenue Recovery Officer I , which requires a separate application .

Official job title for San Bernardino County Fire Protection District: Revenue Recovery Officer Trainee (Fire Department ).

The eligible list established by this recruitment may also be used to fill vacancies throughout the County as well as in the County Fire Department and Special Districts Department. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.

The County Fire Department and Special Districts Department are separate entities from San Bernardino County , and as such, compensation and benefits for their positions are set forth in a different Memorandum of Understanding (MOU), Fire Auxiliary Services Unit.

COMPETITIVE SALARY & BENEFITS

Auto-promotion to $66,497 annually

Annual Across the Board Salary Increases on February 2025/2026*
Bi-annual step increases of 2.5%

CONDITIONS OF EMPLOYMENT

1) Promotion: Revenue Recovery Officer Trainees are eligible for promotion to Revenue Recovery Officer I ( $48,380 - $66,497 annually ) upon meeting the minimum requirements for that class and receiving a satisfactory work performance evaluation. Incumbents must promote within twelve (12) months or be terminated.
2) A successful background check is required prior to assignment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

* Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

REQUIRED (Must meet one of the following options) : OPTION 1

Must possess one (1) year of full-time accounts receivable experience collecting on delinquent accounts which includes phone calls and/or personal contact with responsible party.

OPTION 2
Must possess one (1) year of full-time experience in a collections or fiscal environment, with primary duties that include setting up accounts, ensuring or confirming posting of payments to accounts, fielding related phone calls to answer general collection activity questions, collecting preliminary debtor information, accessing debtor account information, including similar activities in support of collections officers.

OPTION 3
Must possess one (1) year of full-time experience in medical billing processing and monitoring medical claims.

All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications

The ideal candidate will have experience in a high volume collection environment, an understanding of collection processes and feel comfortable interacting with the public in order to successfully collect on delinquent accounts.

Hospital billing experience including the investigation and follow up of denials and underpayments is highly desired by Arrowhead Regional Medical Center (ARMC) . Additionally, the ideal candidate for ARMC will have knowledge and experience with various insurance payors including Commercial, Managed Care, Worker's Compensation, Medicare, and Medi-cal.

Bilingual Skills (Spanish/English) and Computer Skills are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application and pass the Spanish Bilingual Test. Bilingual compensation is available; additional testing may be required.

Selection Process

Examination Procedure :
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, October 18, 2024 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 10/18/2024 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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