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Job Description
CAREER DESCRIPTION
BUSINESS SERVICES ANALYST
SALARY INFORMATION
In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:
Effective June 27, 2025 - 4.0% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Business Services Analyst positions within the OC Community Resources/ OC Housing & Community Development. The eligible list established may also be used to fill similar and/or lower-level classifications throughout the County of Orange.
DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as this recruitment will close on Friday , October 25, 2024 at 11:59 PM (PT).
OC COMMUNITY RESOURCES (OCCR)
OC Community Resources is a multi-faceted department comprised of OC Animal Care, OC Community Services, OC Housing & Community Development, OC Parks, and OC Public Libraries.Click here for more information on the County of Orange.
OC HOUSING & COMMUNITY DEVELOPMENT
OC Housing and Community Development administers the County’s affordable housing development, community development, and rental assistance programs through the Orange County Housing Authority, Housing Development, and Community Development Divisions. This includes oversight for financing of multi-family affordable rental housing developments, first time home buyer programs, administration of the rental assistance program (Housing Choice Vouchers), the distribution of Federal Community Development Block Grant (CDBG), HOME Investment Partnership Act (HOME), and Emergency Solutions Grant (ESG) for public facility and improvement, public service, and housing rehabilitation. The Program also provides administration of the County’s Housing Successor Agency.
THE OPPORTUNITY
OC Housing & Community Development (OC H&CD) has a rewarding and challenging opportunity for a business/administrative services professional handling various department-wide and/or high-profile projects and activities. The successful candidate must possess highly developed organizational skills, be deadline-driven, self-motivated, and have the ability to quickly pivot between tasks and projects. This role is new to OC H&CD and will lead the newly created Business Services Unit and be responsible for supervising a team of two Staff Specialists. The position will initially report to the OC H&CD Director at the headquarters located in Santa Ana, CA.
The OC H&CD Business Services Analyst will be responsible for managing the OC H&CD Business Services Unit supporting the administrative functions of the OC Housing Authority, Housing Development, and Community Development Divisions. The position will plan, develop, manage, and implement administrative support for OC H&CD, with responsibilities that include, but are not limited to, the following:- Manage the Business Services Unit to provide support to OC H&CD and supervise a team of two Staff Specialists, including conducting performance evaluations, employee development, hiring, training, discipline, and termination procedures.
- Provide complex analysis and lead team initiatives in program support operations for OC H&CD, including budget development and coordination; CAPs+ review and vendor set-up; procurement/purchasing processes including contract review; records management and retention and public records act requests; developing and auditing policies and procedures related to program activities; human resources reporting; facilities oversight and management, including security and safety protocols at 1501 E St. Andrew Place; analysis of workforce data; utilization of incident and safety reports and safety concerns to improve safety measures and implement solutions that would be used to create and update safety policies and procedures used by the Department Safety Representative.
- Implement critical and analytical items and processes that have significant impact to the County, Board of Supervisors, and the public in the areas of housing and community development such as develop and coordinate Agenda Staff Reports; lead Board special projects and county-wide initiatives such as Board Directives and priorities in housing which includes monthly and bi-monthly reports on the status of Affordable Housing Development and Rental Assistance programs to the Board of Supervisors based on review and analysis of housing data; perform legislative analysis of housing and community development proposed legislation at the Federal and State level including making recommendations to the Director on proposed legislation to be included in County's legislative platform; grants management, application and tracking related to funding for critical Housing and Community Development activities essential to community improvements and housing opportunities to low-income individuals and households in Orange County.
- Implement program support for the public facing Housing & Community Development Commission and administration, including the review and implementation of Brown Act procedures; Boards, Committees and Commissions policies and procedures; handle and respond to public inquiries and comments from the public or County officials related to the Commission; review and analyze required by-law updates and make recommendations to the Director and County Counsel.
- Manage Public Information Office (PIO) requests and coordinate with OCCR’s Public Information Officer (PIO). Review and respond to public and Board of Supervisors information requests. Review and analyze information provided in Annual Reports for housing and community development activities. Update and maintain OC H&CD website. Prepare presentations and briefings for Director and Division Managers’ meetings with high-level County executive staff such as CEO (County Executive Office), BOS (Board of Supervisors), public/advisory body meetings, and outside agencies. (i.e., special projects, proposals, annual strategic plans, etc.)
- Develop and evaluate OC H&CD’s MOUs (Memorandum of Understandings) and MOAs (Memorandum of Agreements) with inter-county departments and third parties, ensuring the development of new MOAs and MOUs are consistent with department and county policy.
- Implement Countywide directives including monitoring program performance and reporting.
- Research, analyze, and update OC H&CD policies and procedures, as requested.
A hybrid telecommuting work schedule may be available for this position. This may revert to a regular on-site schedule depending on business needs .
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess three (3) years of experience providing administrative support to multiple programs across a government, nonprofit or private organization. The ideal candidate will also have at least one (1) year of leadership or supervisory experience.
In addition, the ideal candidate will also possess demonstrated expertise in the following core competencies:
TECHINICAL EXPERTISE- Ability to research, analyze, and develop reports and recommendations.
- Reviewing and coordinating budget development, procurement functions, facility management, and Agenda Staff Report development.
- Developing and evaluating Department MOU’s and MOA’s with various County agencies.
- Demonstrating experience in supporting a Commission, Board or Committee and developing Agendas, reviewing Brown Act and conducting meetings.
- Proficient computer skills with knowledge and experience in Word, PowerPoint, Excel, Visio, etc.
EFFECTIVE COMMUNICATION AND LEADERSHIP- Demonstrating effective written and verbal communication skills.
- Ability to lead a team and work cooperatively with contractors and other staff.
- Interacting effectively with other government agencies, public and private partners, community leaders, customers, and the general public.
- Presenting ideas and complex material clearly, concisely, logically, and persuasively both orally and in writing.
- Using creativity and innovation in achieving business objectives and making suggestions for improvements.
- Building effective working relationships inside and outside the organization.
- Exhibiting courage to take action by tackling difficult challenges.
PLANNING AND ORGANIZATION- Planning, prioritizing work and managing time effectively, handling multiple projects simultaneously, effectively, and meeting deadlines consistently.
- Ability to determine necessary sequence of activities and the efficient level of resources needed to achieve short and long-term goals.
- Demonstrating an aptitude for critical thinking, problem solving, and decision making.
- Demonstrating strong organizational skills with attention to detail.
MINIMUM QUALIFICATIONS
Please click here to view the minimum qualifications for Business Services Analyst.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
RECORDED STRUCTURED ORAL INTERVIEW (rSOI) | (Weighted 100%)
The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicant's qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against pre-determined criteria by a panel of job knowledge experts. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
ELIGIBLE LIST
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.
VETERANS EMPLOYMENT PREFERENCE
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Rula Dabit at 714.480.2884 or by email at Rula.Dabit@occr.ocgov.com.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 10/25/2024 11:59 PM Pacific - Manage the Business Services Unit to provide support to OC H&CD and supervise a team of two Staff Specialists, including conducting performance evaluations, employee development, hiring, training, discipline, and termination procedures.
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ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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