IT Solutions Architect (Outage Management)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field.
• Experience may substitute for education for up to four (4) years.
• Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience.

Licenses or Certifications:

• None.

Notes to Applicants
The role of this position is to provide lifecycle management and 24×7x365 support of highly complex, highly available, enterprise-wide applications and customer-facing applications and integrations; to apply expert skills and knowledge of relevant/related technologies and business operations; and to contribute to projects and ongoing operations.

IMPORTANT INFORMATION :

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.

VETERAN INTERVIEW PREFERENCE :

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK :
This position requires a criminal and NERC background investigation.

FAIR LABOR STANDARDS ACT :
This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.

TRAVEL :
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

CRITICAL :

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
Commensurate
Hours
Work Schedule Notes:

• Monday - Friday.
• 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week.
• Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.

Job Close Date 10/25/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723 Preferred Qualifications
Preferred Qualifications:

• Experience with lifecycle management of highly integrated 24×7×365 critical enterprise applications and customer-facing technologies.
• Experience with internal and customer-facing enterprise-level technologies; on-premise and cloud/hosted solutions.
• Demonstrated understanding of enterprise technology stacks and the ability to interpret and explain high level architecture diagrams to all levels of the organization.
• Programming experience.
• Experience documenting and communicating technologies, processes, and procedures (and demonstrating compliance therewith) including access management, vulnerability management, risk assessment, incident response, business continuity, and disaster recovery.

Other:

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Promotes digital business initiatives and identifies potential impact on the City’s critical financial metrics and economic architectures. Supports business and technology innovation that drives the City’s objectives. Engages key business stakeholders and product managers to facilitate both strategy and innovation planning. Collaborates with stakeholders involved in digital strategy and digital innovation to develop an IT investment roadmap. Creates deliverables that illustrate how to strategically move the business forward. Works with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated architecture as part of the enterprise architecture. Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development. Provides strategic consultation to product managers in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements. Participates in enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture, and champions the balance of flexibility and risk. Facilitates agreement on organizational work models and processes to meet business requirements. Seeks ways to apply new technology to, and reuse existing technology for, business processes. Researches and provides information on technical trends and competitors’ practices relevant to assigned products and value streams.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design.
• Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
• Knowledge of existing, new and emerging technologies and being able to practically incorporate them into new business designs and business models.
• Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate).
• Knowledge in all aspects of designing and constructing business processes, functions and organizational structures.
• Knowledge of facilitation and organization change management.
• Skill in analytical and conceptual skills and proven ability to create original concepts and theories for a variety of projects.
• Knowledge of finance, accounting, valuation and metrics development.
• Skill in statistical and information analysis.
• Skill in financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills.
• Ability to be organizationally savvy, understanding of the political climate of the City and how to navigate obstacles and politics.
• Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.
• Ability to communicate, influence and persuade - both business and IT leaders as well as peers.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Ability to establish and maintain a high level of customer trust and confidence.
• Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders.
• Ability to leverage intellectual curiosity to inform solutions and innovate.
• Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Solutions Architect position are Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications?

• Yes
• No

* Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* Describe your experience with lifecycle management of highly integrated 24x7x365 critical enterprise applications and customer-facing technologies. Include your experience with utility contact center customer interactions solutions, utility outage management solutions, telephony solutions and GIS technologies. Include the years of experience, the role you held, and place of employment.
(Open Ended Question)
* Describe your experience with internal and customer-facing enterprise-level technologies; on-premise and cloud/hosted solutions; including RFP preparation/review, requirements documentation, development/configuration, testing, deployment/implementation, troubleshooting/debugging, optimization/enhancements, upgrade/replacement, and legacy-system retirement. Include the years of experience and place of employment.
(Open Ended Question)
* Describe your experience with enterprise technology stacks, including physical and virtual infrastructure/networking, platforms, storage, server, software, databases, ESB, and secure integration practices and technologies. Include your experience interpreting and explaining high level architecture diagrams to multiple levels of the organization. Include the years of experience and place of employment.
(Open Ended Question)
* Describe your programming experience using JavaScript, Java JM web-based applications (Servlet and JMS), use of PKI, MS IIS, Design Patterns, MVC Frameworks, SOAP/REST web services, XPath, GSS (Geospatial Server), HTML5, Batch scripting, Powershell, NodeJS, K8/Docker, and GeoJson. Include the years of experience and place of employment.
(Open Ended Question)
* Describe your experience documenting and communicating technologies, processes, and procedures. Include access management, vulnerability management, risk assessment, incident response, business continuity, and disaster recovery. Include the years of experience, the role you held, and place of employment.
(Open Ended Question)
* Do you have the ability to travel to more than one work location?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

Show more