Network Technician II

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Why join the Contra Costa County Health Services Department?
The Contra Costa County Health Services Department has two excellent employment opportunities for full-time Network Technician IIs assigned primarily to the Health Services Information Technology Unit located in Concord, CA with occasional deployment to remote sites for installation and end user troubleshooting.

Contra Costa Health Services includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services and a full complement of ambulatory care sites including school-based services.

We are looking for someone who is:

• Proactive: Shows initiative, follow-through and excels at troubleshooting.
• Analytical: Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Inclusive: Acknowledges and respects cultural and linguistic differences of diverse populations.
• Compassionate: Has strong communication skills, demonstrates empathy in handling customer needs, and builds a trusting rapport with customers.
• Adaptable: Ability to learn new applications and systems on the job as required.

What you will typically be responsible for:

• Installing testing and configuring network hardware and software.
• Providing timely updates to tickets and JIRA project tasks.
• Participating in County-wide complex projects as a team member.
• Producing detailed accurate documentation, diagrams, and procedures.
• Contacting vendors for components, technical references, and/or services required for network expansion and maintenance.
• Continuing education and learning.
• Occasionally assisting with troubleshooting after hours even when not officially on-call.

A few reasons you might love this job:

• Your work will impact the lives, health and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• The team you would work with is full of people passionate about their jobs.
• Offices are in the central part of the County.
• A generous benefits package.

A few challenges you might face in this job:

• After-hours work might be required during system upgrades or outages.
• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver products in tight timeframes.
• Troubleshooting multiple interconnected systems.

Competencies Required:

• Critical Thinking : Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness

To read the complete job description, please visit the website, https://www.governmentjobs.com/careers/contracosta/classspecs/4185

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. The eligible list from this recruitment may also be used for countywide openings.

Minimum Qualifications

License Requirement: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator’s license. Out-of-state valid motor vehicle operator’s license will be accepted during the application process.

Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of an Associate of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems

Experience: Two (2) years of full-time experience performing and/or coordinating information systems support and equipment installation duties which included responsibility for troubleshooting and resolution of network problems.

Certifications: Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.
Desirable Qualifications:

• CNAA Certification
• Experience with Cisco ACI/Data Center, Aruba Wireless, IPAM / Visio Documentation, Palo Alto firewall, and WhatsUp Gold monitoring and tuning
• Microsoft Azure Training

Selection Process

Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Online Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment . The assessment will be conducted online to measu re candidates' competencies as they relate to the Network Technician II classification. These may include but are not limited to: Critical Thinking, Professional and technical Expertise, Attention to Detail, and Customer Focus. C andidates must receive a score of at least 70%, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%) .
TENTATIVE DATES

Online Multiple-Choice Test: 10/28/2024

The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.

If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam. If more than six (6) months has passed you will need to retake the exam.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Alex Johnson at Alex.Johnson @hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/16/2024 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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