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Job Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.
Employment Type
Full Time
Job Summary
The City of Olathe is currently seeking a skilled individual to support the internal IT service desk. Excellent customer service skills are key to providing a successful experience for the end user and contributing to the overall positive culture of the City.
The City offers competitive benefits including tuition reimbursement, career development resources, excellent health insurance, participation in the KPERS pension, a free on-site health clinic for those covered under the City's health plan, and much more. To learn more about the City's benefits, review our full outline of benefits online . This position is part of a career progression of IT Service Desk I-III. The selected candidate will be hired into the role of IT Service Desk I or II based on experience. Pay for a Service Desk Tech I is $23 to $27 per hour based on individual experience and qualifications and pay for a Service Desk Tech II is $24.50 to $30 per hour.
The successful candidate will install, diagnose, repair, maintain, and upgrade desktop personal computers, laptops, mobile data terminals, related peripherals and telephony. Installs and troubleshoots software, provides basic application support and performs a variety of technical duties relative to assigned areas of responsibility. This position requires an in depth background screening, including polygraph as part of Kansas Criminal Justice Information Systems requirements.
For more details, review the full job details and requirements below.
A Service Desk Technician I provides first-line technical support to internal staff. The primary responsibility will be to provide audiovisual, desktop and mobile support, as well as answer inquiries. This position is part of a three-level career progression of Service Desk Technician I, II, and III.
Key Responsibilities- Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
- Performs hands-on installation at the desktop level, of hardware, software, file backups, and system configurations; p rovides basic technical support at the network level, including LAN connectivity, mobile routers, mobile devices, and security; provides basic remote access solution implementation and support for VPN and Nemotion.
- Monitors the remote monitoring and management system alerts and notifications and responds accordingly through service tickets; provides communication with customers, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
- Provides support to audiovisual and computer equipment in conference rooms as well as conferencing applications such as Zoom, Teams, TeamViewer, etc.
- Participates in on-call rotation for after-hours emergency support if in a full-time role.
Qualifications
Experience: A minimum of one year of relevant experience in desktop support is required. The ideal candidate should possess strong technical acumen, excellent communication skills, and a passion for delivering top-notch customer service. An associate degree or two years of college coursework in information technology, computer science, or a related field may be substituted for experience.
Education: A high school diploma or equivalent is required. Preference is given to candidates with an associate degree in information technology, computer science, or related field.
Licenses & Certifications: A valid driver's license and favorable driving record are required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred. - Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
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ABOUT THE COMPANY
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City of Olathe
Show moreThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here. -