Health Services Information Technology Supervisor

The Position

The Board of Supervisors have authorized the following future salary increases:
5% on July 1, 2025
Why Join Contra Costa Health?
The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Information Technology Supervisor. There are currently two (2) vacancies in the Health Services Information Technology Division located in Martinez, CA.

Contra Costa Health is made up of a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, the Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services, which are all supported by the Information Technology Division.

We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team
• Shows initiative and follow-through
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers
• Excels at troubleshooting
• Continues to learn; keeping up with the fast pace of change in Information Technology

What you will typically be responsible for:

• Champion the voice of the customer by ensuring product development aligns with user needs, healthcare trends, and regulatory compliance. Define and prioritize features to deliver value and enhance user satisfaction
• Guide and inspire the team, set clear goals, foster a collaborative environment, and ensure alignment with strategic objectives
• Manage the product backlog, prioritize tasks, and work with cross-functional teams to deliver high-quality results. Support Agile practices to ensure efficient workflows and iterative improvements
• Utilize data analytics to track performance, monitor metrics, and optimize operations and user engagement.
• Drive iterative enhancements based on feedback and performance. Focus on team development and process improvements.

A few reasons you might love this job:

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• Professional development funds are available for each employee
• Offices are in the central part of the County
• The team you would work with is full of people passionate about their jobs, constantly innovating and joyful collaborators
• Offers a generous benefits package in Nutrition Education Committee

A few challenges you might face in this job:

• Staff must adapt to new and ever-changing technology
• You may have to work under pressure and need to deliver resolutions in tight timeframes
• Frequent interruptions and changing priorities
• Working independently on project work, as well as mentoring junior staff is required
• Participation in after-hours on-call rotations

Competencies Required:

• Leadership: Guiding and encouraging others to accomplish a common goal; Sharing responsibility, authority, and accountability
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Teamwork: Collaborating with others to achieve shared goals
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Written Communication: Communicating effectively in writing
• Professional & Technical Expertise: Applying technical subject matter to the job
• Managing Performance: Ensuring superior individual and group performance
• Adaptability: Responding positively to change and modifying behavior as the situation requires; Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology: Working with electronic hardware and software applications
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Project Management: Ensuring that projects are on-time and achieve their objectives
• Project Management: Ensuring that projects are on-time and achieve their objectives
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.

Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education:
One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; ORPossession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database AdministratorCertified Associate in Healthcare Information and Management Systems (CAHIMS)Health Level 7 (HL7) certificationVMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)
Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Desirable Qualifications:

• Certifications in Epic Access Applications, Scrum, PMP
• Strong understanding of Epic applications and healthcare IT systems
• Leadership Skills: Ability to manage teams, mentor staff, and oversee projects
• Change Management Skills: Ability to lead teams through system upgrades or changes effectively
• Strong Knowledge of Healthcare Operations: Familiarity with patient access workflows, clinical workflows and healthcare regulations

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Virtual Oral Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Leadership, Delivering Results, Teamwork, Displaying Ownership & Accountability and Oral Communication.(Weighted 100%).
The Virtual Oral Assessment is tentatively scheduled to take place via computer (remotely) during the week of October 29, 2024.

The Virtual Oral Assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/15/2024 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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