PUBLIC SAFETY DISPATCHER TRAINEE

The Position

The City of Riverside is accepting applications for the position of Public Safety Dispatcher Trainee . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months.

SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT.

Public Safety Dispatcher Trainees under close supervision, perform entry level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift; enter calls for service for emergency and non-emergency calls for Police and Fire; dispatch required fire and medical services personnel and equipment; and perform related work as required.

*** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule. ***

Work Performed

Duties may include, but are not limited to, the following:

• Receive incoming telephone calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system.
• Obtain and record information using a telephone system or mobile data computer (MDC) to enter emergency necessary law enforcement, fire medical and other emergency services such as ambulances and tow trucks.
• Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System.
• Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies.
• Send, receive and decode teletype information.
• Provide a variety of public information relating to law enforcement or fire activities as permitted.
• Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system.
• Calms distressed citizens on the phone.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.

Qualifications

Recruitment Guidelines:

Education: Equivalent to the completion of the twelfth grade.

Experience: None

Necessary Special Requirements:

• Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts.
• Must be able to pass an extensive police background investigation.
• Must be able to sit for long periods in a confined area and wear a headset.
• Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.
• Possession of, or ability to obtain within twelve months of employment, a POST Basic Dispatcher Certificate or equivalent certificate.

Selection Process

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

IMPORTANT: Appointment is subject to successful completion of an in-depth pre-employment background investigation, medical/physical examination, and drug and alcohol test; and will be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members -For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3 year final compensation.The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation.The required employee contribution is 50% of the normal cost and is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Health Insurance - The City offerssix health insurance plans and contributes up to $1,469 per month for employee and dependent coverage.
• Dental Insurance - The City provides three dental insurance plans and contributes up to $45 per month.
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
• Life Insurance - The City provides and pays for term life insuranceequal to $100,000. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).
• Deferred Compensation - The City contributes $25 a month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits.
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
• State Disability Insurance - Automatic coverage administered by the Employee Development Department (EDD) of the State of California
• Vacation Accrual - 0-4 yrs. = 80hrs, 5-9 yrs. = 120hrs, 10+ yrs. = 160 hrs.

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1

Closing Date/Time: Continuous

Riverside, California United States View Map