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Job Description

• Build, enhance, and maintain Salesforce Experience Cloud applications used by applicants for submission, status tracking, and communication.
• Optimize and support internal Salesforce Service Cloud applications, driving improvements to licensing workflows, case reviews, and eligibility tracking.
• Develop and configure advanced automation solutions, including Salesforce Flows, custom objects, validation rules, and Lightning page layouts, ensuring alignment with platform best practices and performance standards.
• Write, review and optimize Apex triggers and classes to support complex automation, data manipulation, and integration with external systems.
• Oversee and optimize scheduled batch jobs and integrations, including DMV data processing and CCScan document scanning.
• Direct and lead cross functional initiatives by working with business stakeholders and IT teams to define requirements and deliver solutions that meet strategic goals.
• Lead support portal enhancements, user acceptance testing, change management, and rollout activities for new Salesforce features or updates, ensuring alignment with strategic objectives and user needs.
• Drive resource planning, recruitment, performance management of assigned Salesforce platform skilled personnel, ensuring alignment of technical capabilities and project demands.
• Architect, design, and lead the development of scalable, secure solutions in collaboration with business partners, IT teams, and vendors, while establishing technical standards and contributing to long-term platform strategy and governance.
• Prepare feasibility studies, estimations and project proposals, providing input into strategic platform decisions and IT roadmaps.
• Serve as the technical authority and lead subject matter expert in Salesforce technologies, providing mentorship, enforcing platform standards, and driving alignment with IT governance.
• Own, monitor, and optimize existing applications and products, proactively identifying opportunities for application consolidation, increased functionality, and operational efficiency.
• Lead execution and delivery of Salesforce projects managing timelines, resource allocation, and cross-team coordination to ensure successful implementation and measurable business impact.

• Analyzes and evaluates existing IT applications, products, and systems for cost effective and efficient operation, and identifies opportunities for modifications and improvements; prepares feasibility studies and project proposals accordingly.
• Plans, designs, tests, develops, and integrates solutions based on operational needs to support the business roadmap.
• Determines project schedules and allocation of resources for projects; determines operating characteristics, requirements; monitors the utilization of resources to ensure optimal effectiveness and efficiency; resolves production issues; and ensures projects, tasks and other activities are completed on schedule and in a timely and efficient manner.
• Monitors and maintains existing IT applications and products to ensure optimal functionality.
• Acts as the leader, supervisor, and primary point of contact for their assigned team.
• Coordinates closely with other IT staff and business partners to accomplish the collective goals and objectives of assigned programs, projects, and activities.
• Develops, maintains, and enforces various standards, best practices, procedures, policies and standard operating processes.
• Serves as the subject matter expert, mentor, guide in their respective area of expertise.

• Supports the IT Director and IT Management team in the development, planning, estimating, and implementation of goals, objectives, and other activities for modifications and improvements.
• Acts as the leader, supervisor, and primary point of contact for the IT Operations and Infrastructure Team.
• Oversees the desktop support team and/or infrastructure team to ensure that all known incidents and Zendesk tickets are accurately identified and assigned efficiently; ensures that any tickets that cannot be resolved within agreed timeframes are properly escalated.
• Oversees the desktop support team and/or infrastructure team, and manages the ticket queue and incoming requests related to IT issues.
• Administers and supports configurations and maintains records of end-user's equipment. Endpoints include laptops, mobile devices, printers, AV systems, and other related peripherals.
• Oversees the infrastructure configuration and management to support State Bar data retention, security, business continuity, disaster recovery planning/testing, and information risk management policies.
• Coordinates closely with IT Application Engineering, IT PMO, and IT Product Management teams to accomplish the goals and objectives of assigned programs, projects, and activities.
• Collaborates with end-users and the system engineer team to ensure optimal functionality and system effectiveness.

• Salesforce Service Cloud and Experience Cloud architecture, features, and licensing models.
• Salesforce configuration capabilities including Flows, Approval Processes, and Custom Objects. • Apex development, including triggers, batch classes, SOQL, SOSL, Salesforce Object relationship types, Data Loader, Data Migration strategies.
• Salesforce deployment and change management tools (e.g., Change Sets, Metadata API, SFDX).
• Work with version control systems (e.g., Git) and CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) for automated deployments.
• User and permission set management, roles, profiles, field level security, Apex security and data access controls.
• Third-party integration tools and methods including APIs, middleware (e.g., MuleSoft, Boomi, Jitterbit), or document scanning platforms (e.g., CCScan).
• Data management and quality assurance techniques within the Salesforce platform.
• Standard SDLC processes including Agile/Scrum development practices.
• Compliance frameworks such as CPRA, HIPAA, and data retention standards.
• Effective communication and documentation best practices for technical and non-technical audiences.
• Apex Test Classes (high code coverage), Unit Testing, Integration Testing

• Exercise independent judgment and decision-making in configuring, developing, and supporting Salesforce applications.
• Develop technical documentation, flow diagrams, and support materials.
• Troubleshoot and resolve system issues while minimizing impact on business operations.
• Prioritize and manage multiple concurrent requests, enhancements, and projects.
• Collaborate effectively with internal IT staff, business stakeholders, and vendors.
• Communicate technical information clearly and concisely to non-technical stakeholders.
• Maintain and handle sensitive data appropriately.

• Advanced functions of computer information systems, including the core hardware and software components that comprise complex IT systems and networks, as well as personal computer applications, word processing, and spreadsheet programs.
• Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot complex IT systems and networks.
• Techniques and practices of supervision, leadership, project management, and training.
• Project management and information systems development, design, and maintenance.
• Technical, operational, and programming problem-solving analysis.
• Principles of Agile application development methodologies.
• Problem identification, analysis and evaluation.
• Principles of effective writing and verbal presentation.

• Exercise independent judgement, decisiveness, and creativity in designing, planning, troubleshooting, and integration of complex systems or networks based on the potential benefits and/or consequences.
• Analyze, evaluate, present and recommend technology methodologies and solutions.
• Solve problems with minimal disruption or impact to the organization business functions.
• Determine the systems or networking requirements to plan for or enhance the core data processing needs for the system or network.
• Develop technology guidelines and standards.
• Develop alternative solutions within established guidelines and standards.
• Direct, schedule, and orchestrate the installation, maintenance, and enhancements of complex IT systems and networks.
• Prioritize competing requests for service.
• Develop policies, procedures and standards relevant to the area of expertise.
• Interpret and implement IT policies, procedures, and standards.
• Plan, schedule, make work assignments, set priorities, train, mentor, evaluate, and select staff;
• Operate modern office equipment including computer hardware, software, and internet and web-based applications.
• Compile data and prepare narrative and statistical reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
• Maintain the confidentiality of information.

• Bachelor's degree in computer science or a closely related field that develops skills related to the essential duties, or equivalent academic achievement.

• Five (5) years of experience at the advanced journey-level in the information systems field including system analysis, business process design, development and implementation of business application solutions or IT project management, of which at least one (1) year was in a lead capacity.

• Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

• Salesforce Administrator certification is required. Platform Developer I or Experience Cloud Consultant certifications are highly desirable.