17 jobs found in san carlos

EXAMPLES OF ESSENTIAL FUNCTIONS: Manage the development of forecasting models to provide short-term and long-term financial projections in support of operating and capital programs. Analyze current, short-term, and future funding needs for the Capital Improvement Program (CIP) for all three agencies. Develop financing mechanisms for all three agencies (e.g. issuing bonds, public and/or private partnerships, bridge financing) for investments and debt issuance in support of the CIP. Compile financial forecasting models for the District’s operating and capital programs. Develop revenue and ridership forecasts for SamTrans and Caltrain based on economic analyses. Identify local, state, and federal economic drivers and trends. Supervise staff. Hire, mentor and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.   EXAMPLES OF DUTIES: Incorporate economic drivers and trends into financial models to determine short-term and long-term implications and strategies. Develop internal and external reporting requirements for all stakeholders in support of financial forecasting models. Utilize forecasting models to recommend short-term and long-term financial decisions and strategies. Recommend policies, procedures, and plans to develop cost-efficient options for funding sources and debt issuances. Monitor and evaluate financial resources to support funding agreements and requests from internal and external stakeholders. Develop reports and presentation materials for internal and external stakeholders. Develop standard operating procedures (SOPs). Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities.  Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS: Manage the scope, schedule, and budget of Caltrain capital systems projects. Responsible for the whole project lifecycle from planning, design, procurement, construction, integration, commissioning, and closeout. Develop and maintain the project execution plan for assigned projects. Work closely with the assigned project engineer(s) to ensure that all deliverables are compliant with Caltrain standards. Acts as liaison with internal and external stakeholders for assigned projects. Provide oversight and directives for Consultants, Resident Engineer, and Construction Management Staff throughout the project. Manage assigned projects and support Senior Project Managers and Program Managers as needed. Support and embrace the Asset Management process in the organization. Manage coordination and communications with all involved parties, including internal and external stakeholders, other agency departments, senior management, consultants, and contractors. Collaborate with key stakeholders and builds consensus. Investigate, negotiate, and resolve project issues. Identify the root cause of problems and present appropriate solutions. EXAMPLES OF DUTIES: Represent assigned Caltrain projects at meetings, including monthly internal project reviews. Perform the following project management duties; develop the scope of work, prepare and review cost estimates; monitor and produce status reports, schedules, and budgets; monitor work in progress; approve, negotiate, and execute, funding agreements and consultant contracts, authorize contract payments per contract. Prepare staff reports and presentations for Management, the Board of Directors, and other stakeholders on assigned projects. Negotiate and resolve project issues. Work closely with the assigned project engineer(s) to ensure all deliverables are compliant with Caltrain standards. Work collaboratively with key stakeholders to represent Caltrain for assigned projects. Perform all job duties and responsibilities safely to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION: Works under the general direction of the Director, Capital Program Delivery's supervision or her/his designee who establishes goals, objectives and evaluates performance.

EXAMPLES OF ESSENTIAL FUNCTIONS: Engage in customer service responses with employees and the public on inquiries and requests for employee services, recruitments, benefits and leave of absence. Prepare vacancy announcements, establishes, and maintains recruitment files, prepare related correspondence for scheduled interviews, offers and orientations. Establish personnel files for new hires with responsibility for timely and accurate postings of employee's appointment, work assignments, bargaining/non-bargaining status, paid-time-off, promotions, salary changes, tax deductions (other deductions such as retirement, deferred compensation), insurance beneficiaries. Process all personnel actions and status changes in a timely and accurate manner. Responsible for initiating individual performance evaluations, salary increases, longevity bonuses, PTO accruals, transfers, layoffs, resignations, terminations, and retirements. Prepare and process all program documents associated with employee development and training activities, tuition reimbursement, Transportation System Management (TSM), employee computer purchase and other employee programs and activities. Develops and monitors reports on program/project budgets. Resolves program questions or conflicts. Assists the Leave Management Team with Leave of absence administration, including Establishing and maintaining LOA files, correspondence, and reports in an accurate and timely fashion. Prepare and distribute LOA related correspondence (including benefits related info). Review LOA related notes/documents and, follow-up. Keep supervisor, training and HR staff informed. Schedule and coordinate training activities, new employee onboarding, internship programs, benefits enrollment, exit interviews, and provide support for other employee programs. Manage timely distribution, collection, and reporting (PeopleSoft) on documents/data associated with performance appraisal and probationary programs, new hires, terminations, status changes and recruitment activities. Develop forms and statistical data (spreadsheet) needed for analysis. EXAMPLES OF DUTIES: Provide administrative support for employee services, data analytics, recruitment, leave management, benefits, and training. Respond to and track information requests in a timely manner. Perform regular data entry, filing and auditing of files; maintain data quality. Coordinate and/or assist with employee related functions, special programs, and events. Provide telephone support for the department and provide information/forms to employees and customers as needed. Distribute documents, mail, and other materials to appropriate individuals for action or information. Order, maintain and audit department equipment and supplies. Oversee and maintain department petty cash. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION: Work under the general supervision of the Human Resources Shared Services Supervisor, who establishes goals and objectives and evaluates performance.

EXAMPLES OF ESSENTIAL FUNCTIONS: Maintain the systems network for Positive Train Control (PTC). Develop and implement system security protocols. Design and maintain cabling in existing facilities; plan and install cabling in new facilities. Monitor and report on network performance metrics (including identifying when circuits and hardware are operating near maximum capacity). Troubleshoot and debug network-related problems to correct malfunctions and/or other operational difficulties. EXAMPLES OF DUTIES: Maintain all systems are functional to ensure optimal ongoing performance. Approve and oversee operating manuals/procedures developed by various system providers and vendors. Administer the office systems’ warranty and long-term maintenance support service agreements. Coordinate with other engineering functions on network systems. Administer the contracts for maintenance and administration of the PTC office systems. Address network interface issues that relate to all subsystem’s integration and interface (i.e., on-board, communications, office train control, and wayside). Review and approve the preparation of network configuration engineering designs, drawings, and specifications. Identify and resolve technical issues. Perform project design reviews for regulatory compliance and cost effectiveness. Perform all job duties and responsibilities in a safe manner to protect yourself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION: Works under the general supervision of the Deputy Director, Railroad Systems Engineering, who establishes goals and objectives and evaluates performance who establishes goals and objectives, monitors and evaluates performance.

EXAMPLES OF ESSENTIAL FUNCTIONS: Serve as the primary liaison with partner agencies, local jurisdictions, and internal stakeholders related to individual capital projects’ planning, development and delivery, and funding efforts. Coordinate all aspects of Caltrain’s support of third-party projects including developing procedures and managing agreements and leading capital planning studies. Manage, track, and develop capital projects progress reports for the capital program. Perform Caltrain activities associated with grant preparation, readiness activities, and submittals for internal quality control processes. Provide Caltrain’s capital planning perspective, input and support on agency initiatives related to the 2040 Service Vision implementation, Corridor-wide Grade Separation Study and Policy, access policy and design guidelines. Work closely with Caltrain Rail Development on project engagement, governance, advice, and standards adherence for projects. Work effectively and collaboratively in a multi-discipline team environment and establish strong working relationships with other departments including Engineering, Capital Program Delivery, Grants, Finance and Government Affairs. EXAMPLES OF DUTIES: Coordinate with other departments on grants, fund programming and project development and with outside agencies to ensure adherence to Board‐authorized policies and procedures. Manage all aspects of the planning phase of capital projects. Initiate, prepare, and manage Requests for Qualifications (RFQs) and Requests for Proposals (RFPs) for capital planning projects, and oversee professional and technical consultant/contractor agreements, workplans, budgets, schedules, and contract performance. Develop procedures and manage agreements around third-party projects (e.g., municipal grade-separations, bicycle and pedestrian crossings, stations). Lead capital planning studies for Caltrain and support third-party capital projects to ensure adherence to scope, schedule, budget, quality and timely delivery and lead community relations in support of those projects. Works in conjunction with other planning and rail development staff and consultants to support capital projects development and delivery. Support the development, revision, and implementation of master processes to track and monitor stages of development of capital planning initiatives, from early proposal stages through planning to engineering requirements. Ensure capital projects advance Caltrain’s goals and commitments towards equity, connectivity, recovery, and growth that the agency has outlined its Equity Policy Framework and support the agency’s compliance with Title VI. Work in collaboration with Government Affairs to assess the impact of legislative and policy proposals that may affect Caltrain’s funding for capital projects, and make recommendations to the Board, as appropriate. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION: Works under the general supervision of the Deputy Director of Capital Planning who establishes goals and objectives and evaluates performance.

EXAMPLES OF ESSENTIAL FUNCTIONS: Ensure that SamTrans and Caltrain have policies and procedures in place to prevent discrimination on matter including: limited English proficiency, fare equity, service change equity, and complaint investigations. Serve as SamTrans’ and Caltrain’s subject matter expert on Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order 12898 on Environmental Justice, and related laws, rules and regulations. Engage Advise and manage engagement related to limited English proficient communities including coordinating interpretation and translation assignments. Establishes and maintains effective working relationships with District divisions, community organizations, the public, and county colleagues to ensure that appropriate engagement, research, and analysis have occurred in an equitable manner. Develop and administer Federal Transit Administration Title VI Programs for SamTrans and Caltrain that ensure equity in the delivery of transportation services. EXAMPLES OF DUTIES: Analyze and monitor new and existing transit services, programs, activities, and fare changes to ensure compliance with Title VI non-discrimination statutes, regulations and guidance. Manage and implement equity and cultural competence initiatives to increase staff engagement across District divisions, workplace, transportation, and transit equity processes. Collaborate with internal departments responsible for activities that impact customers and surrounding communities, such as: transit services, routes, schedules, fares, fare media, and customer service. Analyze, interpret and monitor applicable local, state, and federal regulations on Title VI and equity issues; keep internal stakeholders and sub-recipients informed of rules, regulations, and requirements. Review statistical analysis of equity in the provision of transit services, fares, and programs. Prepare reports on Title VI Programs by compiling data, analyses, and other documentation generated by the responsible departments. Present reports to internal and external stakeholders. Train and educate internal and external stakeholders on Title VI compliance, issues, and awareness. Develops and delivers presentations when required to committees, Boards, and other stakeholders as requested. Oversee investigations of complaints and inquiries involving Title VI regulations. Recommend solutions to resolve issues. Draft formal responses to charges of discrimination. Administer and monitor the Language Access Program, to ensure the translation of vital documents and information. Monitor and assist contractors and sub-recipients to ensure compliance with Title VI. Conduct service and fare equity analyses in collaboration with Planning, Communications, Legal, and Government Affairs. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION: Works under the supervision of the Office of Civil Rights Manger who directs work, establishes goals and objectives, and evaluates performance. The Office of Civil Rights directly reports to the Deputy GM and Executive Director of People and Culture.

EXAMPLES OF ESSENTIAL FUNCTIONS: Manage projects to improve the efficiency and effectiveness of the Human Resources department and cross-departmental activities (including design of plans and outlining the materials needed to bring proposed projects to completion).  Work with departments to identify and align Human Resources and People and Culture group activities with larger, organization-wide goals.  Collaborate closely with SamTrans, Caltrain, and TA staff to implement and track progress on Human Resources business and process improvement initiatives. Provide strategic recommendations and change management to senior staff and employees on ways to seize new opportunities and improve the effectiveness of People and Culture initiatives and programs. Supervise staff.  Hire, mentor, and take appropriate corrective and/or disciplinary action.  Ensure EEO policies and procedures are followed.  Participate in selection of staff.  Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.   EXAMPLES OF DUTIES: Manage People and Culture projects across departments and divisions, including structuring the project process, convening stakeholders, tracking a schedule and deliverables, and keep senior staff informed of progress. Develop presentations, memos, and spreadsheets using Microsoft Office and Adobe software to communicate business improvement concepts, processes, and tracking of progress to internal stakeholders. Manage shared data and documents using Microsoft Teams and SharePoint applications. Implement and monitor a performance management system that aligns with Districtwide goals and activities. Analyze existing Human Resources business processes, including engaging stakeholders, identify recommended improvements, and establish an implementation plan. Act as a change agent when developing and implementing initiatives and projects. Work with IT and Communications teams in developing and maintaining the People and Culture intranet website.  Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS:    Manage all phases of the Records Management (RM) process in compliance with applicable local, state, and federal laws, rules, regulations, and policies governing Rail Development RM. Develop and maintain RM and content management systems, including design, development and implementation of industry-standard applications and processes. Leads the transformation of Rail RM processes to an electronic repository system. Develop annual budget in support of upcoming RM plans, projects, and contracts. Review and report on operating budget to Rail leadership. Performs as a subject matter expert and advisor to leadership and project management on adequacy of documentation, creation, and management of Rail records. Facilitate communications among departments in matters relating to records/information assets and the management of risks to those assets. Overall responsibility includes but not limited to document management of Rail Development projects, development, document control functions, operational requirements, and legislative updates. Supervise staff. Hire, mentor, and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.   EXAMPLES OF DUTIES:    Plans, organizes, directs, reviews, coordinates, and establishes controls for Rail Development records and activities. Coordinates with rail program managers to ensure records creation, maintenance, use, and disposition are in accordance with the Federal Records Act. Promotes effective RM throughout Rail Development. Provide guidance and administration on a wide variety of record management functions, provide timely updates and training on RM principles and requirements. Develops metrics and KPIs to measure success of the RM Function. Formulates and oversees the implementation of policy and guidance for record-keeping in accordance with Rail Development’s strategic plan, government mandates for all electronic and non-electronic records, and appropriate information management standards. Works closely and proactively with legal counsel within Rail to ensure that records/information assets are managed to ensure government accountability, protect the interests of the public, and mitigates records-related litigation risks. Participates in capital planning process for all major information systems to ensure that RM functionality is included in system design. Advises program managers and IT managers on metadata requirements necessary to achieve this functionality. Works with the CIO to build RM functionality into the enterprise architecture and to assist with the deployment and implementation of any RM systems within Rail Development.  Interface with government, public and transit agencies when required. Evaluate job performance of staff including professional development through the identification of on-the-job training and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS: Manage environmental clearance and permitting for capital projects under NEPA and CEQA. Manage environmental studies on operating plans, programs, and projects. Liaison with internal and external stakeholders on matters related to environmental planning, and compliance. Oversee work performed by environmental consultants. Develop Scopes of Work and Budgets for Environmental Compliance efforts for Capital Projects. Prepare Environmental Documents. Prepare and present environmental planning topics for internal and external stakeholders. Coordinate with Resource Agencies, the Federal Transit Administration and other State and Federal agencies as needed. Maintain environmental compliance of historic assets. Supervise staff. Hire, mentor and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection, coordinate staff training and professional development, objectives, monitor and evaluate employee performance. EXAMPLES OF DUTIES: Develop and coordinate environmental clearance strategies with appropriate internal stakeholders, such as Capital Program Delivery, Engineering and Operations. Help secure applicable permits through federal, State, and local agencies for capital projects. Manage environmental planning public outreach efforts and make presentations. Manage selection and performance of environmental planning consultant contracts. Provide professional advice to senior management on environmental planning and compliance matters. Manage effective working relationships with environmental resource agencies (e.g., Army Corps of Engineers, Regional Water Quality Control Board, etc.) and the Federal Transit Administration (FTA). Manage environmental consulting teams assigned to support capital projects. Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned. SUPERVISION: Works under the supervision of the Deputy Director of Capital Projects and Environmental Compliance who establishes goal and objectives and evaluates performance.

The Cybersecurity Analyst reports to the Manager, Network Engineering, and is responsible for the oversight and implementation of the Districts rail network infrastructure and provides technical and engineering design support for complex cross-functional network and cybersecurity projects within the District. Manages and develops connectivity solutions utilizing the district’s fiber optic infrastructure; develops and implements standards and procedures for the District’s PTC, PCEP, and other rail network systems; develops security policy, compliance and design strategy for the security of the District’s enterprise network and systems; works to improve the security posture of district owned sites & facilities, as well as develop threat modeling, coordination of application security requirements, and strategic application security remediation using a wide variety of hardware and software tools. ESSENTIAL FUNCTIONS&DUTY   Lead the security compliance efforts and conduct periodic audits, regular penetration testing, and remediation in accordance with TSA, DHS, and CISA requirements. Take charge ensuring data security, mitigating cyber security risks, and safeguarding SMCTD's computer networks, Operations (Train) Network and related systems against security intrusions. Responsible for coordinating and managing SMCTD's cyber security activities, upgrade cyber security measures and controls and actively combat security intrusions. Plans, analyzes, and implements system security measures and controls related to SMCTD's computer networks and other technology systems. Aligns information security activities with business risk priorities through prioritization of security risk and mitigation activities. Research and resolve sensitive and confidential data security issues and provide leadership or technical assistance in projects involving protection of confidential data against unauthorized access. Provide hands-on support for a broad spectrum of technologies, including security software running on Windows and Linux systems, network devices, virtual machines, Cloud Infrastructure as well as software-as-service (SaaS) services. Collaborate with internal and external stakeholders in implementing and supporting technical projects, and for operational support of production platforms. Researches and evaluates new technologies and cybersecurity management tools; develop and deliver training materials such as online OT cybersecurity awareness training and provide accurate and prompt status reports as required EXAMPLES OF DUTIES Develops, implements, and monitors a strategic, comprehensive information security program to ensure appropriate levels of confidentiality, integrity, availability, safety, privacy, and recovery of information assets owned, controlled, or/and processed by the organization. Identifies, evaluates, and reports on cybersecurity risk related to assets. Performs an inventory of information assets, maintains the asset repository; manages the data classification project. Ensures organizational compliance in accordance with agency information security policies, standards, and procedures; responsible for the exception process, authorizes and documents all exceptions, and maintains a repository of all exceptions. Manages systems and network security and remote access methodologies such as Firewalls, IDS/IPS, VPN, and MFA. Perform packet analysis using tools such as NMAP, Ethereal a Wireshark; review device logs, provide event correlation, and forensic analysis; conducts regular vulnerability scanning and recommends remediation steps Reviews annually and coordinates any changes to the Incident Response Plan and the overall IT Security Policies/Standards. Responsible for oversight compliance with PCI Compliance and regulations. (Includes conduct annual PCI compliance exercise, security patching process and validation). Acts as a Focal point for all information security related audit work (internal & external). Coordinates with auditors in the execution of audits. Develops a strategy for handling audits and external assessment processes for relevant regulations. Maintain relationships with local, state, and federal law enforcement and other related government agencies to ensure that the organization maintains a strong security posture and is kept well-abreast of the relevant threats identified by these agencies. Provides support and consulting to the Executive Officer, IT while staying current on relevant security regulations, laws, and technologies. Monitor the external threat environment for emerging threats and advise relevant stakeholders on the appropriate courses of action. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm.  Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Provide 24/7 on-call construction and maintenance support. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm.  Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS : Install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. Develop, implement, and oversee database policies and procedures to ensure the integrity and availability of databases and their accompanying software. Provides development and operational support for Oracle and MS SQL database systems. Provides technical consulting to departments in the implementation of critical business applications. Provide technical assistance to selected vendors in the implementation of new integrated applications. Help train departmental users in the use of Relational Data Base Management System (RDMS) tools and applications. Modify, test, and document forms, reports, and/or interface linkages as required. Manages the design and development of databases and related master files. Oversees contributions by Systems, Operations, and Technical Support to develop and improve databases and master files. Plans dataflows for new or revised databases, mapping out the 'conceptual design' for planned databases. Backups and Recovery. Support Disaster Recovery. EXAMPLES OF DUTIES : Guarantees the performance integrity and quality of databases. Administer and support data replication to remote databases as required. Administer and control database objects, including procedures, links, indices, etc. Managers access permissions and privileges. Writes database documentation, including data standards, procedures, and definitions for the data dictionary ('metadata'). Develop, test, implement, and document backup and recovery processes and procedures. Monitor database status and tune performance. Manage Middleware platforms. Manage Cloud systems. Manage the installation and test of Oracle and/or MS SQL RDBMS and/or application updates, patches, application software releases, etc. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION : Works under the supervision of the Manager, IT Technology and Telecommunications, who establishes goals and objectives and evaluates performance.

EXAMPLES OF ESSENTIAL FUNCTIONS:    Install, configure, administer and maintain rail operating systems, including but not limited to the following: PTC Back Office Server (BOS); Rail Operations Control System (ROCS); Predictive Arrival / Departure System (PADS); Network Management System (NMS) Active Directory. Responsible for configuration and administration of all mission-critical back-office systems supporting Caltrain Rail operations. Integrate servers, databases, and backup servers and their associated applications into the operating environment. Administration of OS licenses, endpoint protection, virtual environments, etc. for Rail Operations. Responsible for rail systems disaster recovery planning and procedures. Apply asset management principles and develop standards for each lifecycle phase for assigned systems and assets. Responsible for the administration of rail systems lab and training environments. EXAMPLES OF DUTIES:    Ensure the delivery of the assigned tasks are on time, on budget, and compliant with Caltrain standards. Develop test procedures and engineering work packages. Develop and maintain Policies, Procedures, and Work Instructions for Back Office Systems. Conduct routine audits of rail systems, software, and databases, perform system backups, and proactively test system and infrastructure performance. Research, recommend, and execute modifications and enhancements to rail systems to improve efficiency, reliability, and performance. Test and verify rail system security. Work with team members, decision-makers, and stakeholders to define business requirements and system goals and to identify and resolve system issues. Install and configure new hardware and software, apply operating system updates and configuration changes. Evaluate and test new technology products. Provide various routine and ad-hoc reports. Setup and configure training environments. Investigate root cause of issues, provide solutions, and update standards as needed Configure roles, projects, and workflow in JIRA. Manage and administer the engineering ticket system. Provide on-call services during after-hours and weekends. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promotes safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. 

EXAMPLES OF ESSENTIAL FUNCTIONS:  Responsible for overseeing and directing the Customer Experience / Customer Service Department. Responsible for overseeing and directing the Marketing/Research/Creative Services/Advertising Revenue Department. Provide Strategic Guidance to the CCO about opportunities for internal/external communications that will support the agency’s mission and goals. Oversees business outreach and advertising contracts; recommends and administers policies and procedures. Support day-to-day coordination among the Communications Division departments and across Divisions to implement strategic goals. Oversee the development of Standard Operating Procedures to guide communications activities and the creation/dissemination of communications assets to key audiences. Provide strategic direction to guide the work of Communications Division consultants and activities that serve multiple departments. Participate regularly in Executive Team discussion about key issues and efforts affected or supported by the District’s Communications Division. Represent the District with executive-level decision making authority over Communications and policy-related issues in discussions and coordination efforts with peer agencies. Supervise staff. Hire, mentor and take appropriate corrective and/or disciplinary action. Ensure EEO and affirmative action policies and procedures are followed. Participate in selection, coordinates staff training and professional development, establish performance objectives, monitor, and evaluate employee performance. EXAMPLES OF DUTIES:  Direct the Customer Experience and Marketing Departments for all three agencies. Provide direction to the teams and advise the CCO of new opportunities for ridership growth and enhanced existing customer experience. Coordinate within the Communications Division and throughout the agency to guide the regular preparation and appropriate look and feel of communications materials for external audiences. Participate in development and implementation of communications plans that require cross-division and cross-departmental coordination, including plans related to service changes, capital programs and planning efforts. Provide oversight of the ambassador program to support any customer focused outreach. Lead efforts to create tools and develop protocols that integrate customer relationship management throughout the Communications Division. Engage with peers from agencies throughout the region to foster interagency coordinated messaging on shared priorities (i.e., MTC transit network initiatives, coordinated advocacy/marketing). Monitor and recommend communications strategies that are being deployed elsewhere and recommend improvements that can be incorporated at the district. May be responsible for presentations to Boards of Directors at public board meetings. Evaluate job performance of staff, which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS:  Oversee full recruitment cycle and selection strategies and programs to ensure the District’s ability to attract qualified employees. Oversee the administration of classification process including creation of job description and conducting classification study; make recommendations to changes to policies and procedures in order to be responsive to the District’s goals and competitive practices. Lead employment branding initiatives. Design, develop, and implement career pathways, training and development programs, and mentoring programs to meet talent needs based on short and long-term business goals. Liaison to internal and external stakeholders on performance management and learning and organizational development programs. Supervise staff. Hire, mentor and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance. EXAMPLES OF DUTIES:   Oversee talent acquisition strategies including sourcing, recruitment, and selection processes consistent with policies, procedures, and applicable employment laws. Responsible for the job description development and review process. Oversee the creation of job announcements, recruitment outreach, sourcing and database mining, and screening of resumes and applications for completeness and qualifications. Review and make recommendations on interview questions, appointment memo/offer letters, and salary recommendations for consistency with District policies. Works closely with in-house marketing department manage and continuously improve the company’s career website to attract suitable candidates and enhances the District employer brand and reputation as an employer of choice. Design, develop, and deliver talent management programs such as succession planning, talent identification and assessment, and performance management. Consult with the Directors and Executive Team in the areas of workforce planning, talent management, organization development, succession planning, and employee retention programs. Responsible for implementation of enterprise-wide training programs, by developing and delivering in-house training programs, providing train-the trainer workshops, or partnering with external training professionals. Conduct individual employee career counseling. Assist employees with the creation of a career development plan. Identify courses, training resources, and available financial assistance. Direct, monitor and develop the establishment and maintenance of recruitment and training records, reports, and data analyses. Manage continuing education programs and tuition reimbursement programs in support of personal and professional development. Establish and maintain external working relationships with various contractors, consultants, insurance providers and other contacts in the course of work. Provide regular reports to Director, Human Resources on all program metrics in areas of responsibility. Evaluate job performance of staff, which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect yourself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.

EXAMPLES OF ESSENTIAL FUNCTIONS: Manage the development and implementation of and provide support for business applications, integrations, interfaces, and utilities. (e.g., transit scheduling and daily operations management application for the public transit industry.). Key contributor and driver in the deployment approach, including planning and execution, data conversion approach, script development and execution, warranty period, and solution transition to the platform's operational context. Acts as technical team leader and maintains responsibility for analysis, design, and implementation of projects as assigned, including complex and highly specialized applications. Collaborate with internal customers and consultants to define the business requirements, scope definition, and project timelines. Successfully drives designs and solutions through enterprise processes and governance to ensure compliant, secure, and supportable solutions. Participate in new release feature and functionality reviews to provide ongoing technical guidance and support (including database administrators, analysts, and system support staff). Participates in the evaluation, configuration, implementation, and integration of commercial off-the-shelf (COTS) software.  EXAMPLES OF DUTIES: Function as a central point of contact for Business users, SamTrans IT support, and software vendors. Act as a key technology player in the strategic management of daily operations and the evolution of Transit Scheduling & Transit Asset Management Applications. Provide strategic leadership in identifying and prioritizing the evolution of the Transit Applications. (Hastus, Trapeze, Spear, GIS, etc.).Lead discussion and assist in making decisions on application data relationships required for managing the integrity of data representing the transit service network. Steer the business community in achieving digital transformation and streamline their operations towards productive/optimal workflow practices within and across multiple user groups. Manage enterprise resource planning (ERP) systems, fare collection systems, inventory management systems, and scheduling systems. Identify and lead the implementation of new and creative solutions that are compatible with current and future technologies by implementing solutions in a cost-effective manner.  Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.

The TA actively seeks candidates for consideration for the Senior Project Manager and the Project Manager positions to join the Highway team. The Senior Project Manager reports to the Deputy Director, Transportation Authority Program with the Project Manager reporting to the Senior Project Manager. The ideal candidates for both the Senior Project Manager and the Project Manager will be outstanding transportation project managers. These candidates will have a background in engineering or planning in the transportation field.

EXAMPLES OF ESSENTIAL FUNCTIONS: Design, plan and implement recruitment strategies and programs for professional, technical, managerial, administrative, and bargaining unit positions. Ensure that employment laws, union agreements, compensation, policies, and fair and consistent employment practices are followed. Consult with hiring managers to obtain input on recruitment needs, selection method, and examination content. Research and develop recruitment sources appropriate to the job posting and consistent with Equal Employment Opportunity (EEO) practices. EXAMPLES OF DUTIES : Collaborate with hiring managers to develop and update position descriptions, identify essential functions and duties, establish minimum qualifications, and develop interview questions.  Create job opportunity announcements. Work with an advertising agency to place recruitment outreach. Utilize social media (e.g. LinkedIn) and resume databases to source candidates that match skill sets required for job opportunities. Screen resumes and applications for completeness and qualifications.  Coordinate and administer skills testing (written and practical). Coordinate background checks for all candidates and pre-employment medical examinations and drug testing examinations for safety-sensitive employees.  Coordinate and facilitate the panel interview process. Assist with training of interview panelists to ensure fair and consistent recruitment and selection process. Create job offer recommendations and make offers of employment to successful candidates. Inform unsuccessful candidates of the selection outcome. Update and maintain the applicant tracking system and provide functional support to users.  Assist with the administration of temporary staffing program. Perform all job duties and responsibilities in a safe manner to protect yourself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned.