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Job Description

• Interact closely with every level of departmental personnel in performing a wide range of duties; interact with virtually every constituency within the campus community (students, staff, faculty, administrators, parents) on a regular basis.
• Collaborate with CAPS Director, departmental staff, and/or members of the campus community in the implementation of clinical services, outreach programs, consultation, training, and crisis intervention.
• Address confidential and sensitive matters emanating from the department of Counseling and Psychological Services and other administrative offices, academic colleges, and/or student service units.
• Provide regular updates to the CAPS Director as needed, and respond to other administrative requests that serve the department and campus community.
• Answers questions and responds to situations in which judgment, confidentiality, tact, discretion, knowledge and diplomacy are critical, especially in response to crises, emergency services/hospitalizations, confidential documents/information, and in working with clientele in need of unique services.
• Manage clinical case assignment and lead the clinical consultation meeting to ensure best treatment intervention practices are being used.
• As part of the department's Management Team, provide supervision and work with the department's Dean in completing performance evaluations for professional counselors, administrative assistants, and graduate level interns.
• Assists in providing staff support and direction, promoting accountability, enforcing deadlines, and provide feedback related to ongoing performance.
• Provide and/or organize training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork. Empower staff to make independent decisions at appropriate operational levels.
• Assists the CAPS Director in responding to after-hour emergencies throughout the calendar year (i.e., including summer), including serving as a point person on the ProtoCall/after hours service contact list.
• Monitor staff serving in departmental liaison and coordinator roles to ensure relevance and adherence to policy In collaboration with the CAPS Director, ensure that staff (professional counselors, administrative support staff, and interns) are kept abreast of the laws and ethics pertaining to the delivery of clinical services and documentation.
• Build strategic alliances with community mental health providers and private practitioners to facilitate off campus referrals.
• In collaboration with the CAPS Director, oversee the development, management and quality of a comprehensive clinical training program designed to meet the supervision and training needs of graduate/doctorate level interns, provide feedback to the screening and selection process of interns, direct supervision (individual/group) to interns, and verbal and written feedback in relationship to the interns' performance, professional conduct, and clinical outcomes with clients.
• In collaboration with CAPS crisis and counseling staff, oversees the crisis and case management services and manage students in crisis and those whose behavioral difficulties impact the campus.
• Provide brief crisis sessions to students for re-stabilization purpose, if needed. Provide limited crisis consultation and referrals for staff and faculty in crisis.
• Provide administrative support staff with training in effective clinical protocol when serving distressed clients and in managing clinical emergencies.
• Collaborate with the professional counselors and administrative support staff, respectively, to update/maintain forms, documents, brochures, fliers, and marketing strategies related to clinical service delivery.
• Build strategic alliances and network with academic departments and University divisions as a means to enhance the visibility and utilization of CAPS’ services. Review and respond to subpoenas, client record requests, and requests related to student withdrawals and retroactive withdrawals.
• Oversee and facilitate administrative procedures related to the withdrawal process (e.g., case review, completion of relevant paperwork, making appropriate contacts).
• Perform other responsibilities and duties as needed, to carry out CAPS services within the department and to the University, as determined and assigned by the CAPS Director, AVP, or VP of Student Affairs. Such services may include: the generation of reports/documents, research projects, committee work, special projects, and/or participation in campus events.
• Serve as the Administrator in Charge upon request and in the absence of the Director; attend departmental, university-wide, and community meetings; participate in professional development activities/training to enhance job performance; and facilitate professional development training seminars, and/or presentations as a means to contribute to staff development.

• Conduct clinical assessment/intake evaluations; provide individual, couple, family or group counseling, crisis intervention, hospitalization and other emergency response.
• Utilize clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness.
• Provide mental health consultation and facilitate on and off campus referrals, as needed. Administer, interpret and reporting on psychological assessments/testing, as needed.
• Maintain/demonstrate a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and CAPS policies and procedures. Employ a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. .
• Demonstrate cultural sensitivity and competence addressing needs of diverse clients.
• Apply legal and ethical standards of the profession in executing clinical services. Utilize consultation opportunities for treatment planning, and to ensure service quality and adherence to legal and ethical mandates.

• Maintain records/case notes pertaining to client caseload and other service delivery.
• Apply legal and ethical standards of the profession in providing case management, documentation and record keeping. Attend departmental meetings as scheduled, needed and/or as requested by the CAPS Director.
• Participate in other activities, as needed, to carry out CAPS services within the department and to relevant University constituencies, as determined and assigned by the CAPS Director, including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work, and/or participating in campus events, student peer education programs, consultation services, workshops, training modules, and faculty/student orientation programs.
• Evening and weekend hours will be required to fulfill responsibilities of this position with a schedule on some days of 8am to 7pm.
• Must be able to respond to a crisis situations on campus, including after normal business hours, weekends, and holidays.

• Possession of an appropriate terminal degree as a Doctorate in behavioral sciences, counseling, psychology, or a specifically related academic field AND/OR the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Licensed Psychologist a California license as a psychologist.
• Driver License, Valid and in State
• 3 years of successful administrative experience in university counseling center of comparable scale and complexity
• Successful experience supervising, training and evaluating employees, and graduate level interns/trainees, resolving conflicts, and encouraging a diverse staff to work well together.
• Expertise and/or experience in crisis intervention and working with a broad range of presenting problems and constituencies.
• Experience working with data collection, needs assessment, mental health surveys, and outcome measures to assess service effectiveness and to promote quality improvement.
• Experience in teaching, and providing training, outreach programs and crisis intervention in a University setting.
• Knowledge of and experience with mental health models, accreditation standards, policies and procedures related to the field of psychology and student affairs in a higher education setting.
• Excellent oral and written communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise notes, documents, and reports.
• Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization.
• Demonstrated ability to make independent decisions, exercise sound judgment, and to multi-task and set priorities.
• Ability to counsel individuals utilizing professional therapy orientations, techniques, and strategies, while meeting the needs of a multicultural, multi-gendered, and multi-aged clientele; ability to respond to situations with knowledge and understanding of diversity issues and cultural factors.
• Knowledge of Electronic Medical Record Systems such as Point and Click

• Knowledge of or ability to understand the role and functioning of University Counseling Centers; previous experience working in a University Counseling Center setting, Student Affairs, and/or in higher education.
• Background or experience working on Behavioral Intervention or Crisis Management Teams.
• Experience using information technology and conducting mental health outcome measures to assess effectiveness and promote continuous quality improvement.
• Demonstrated training, knowledge and skill in psychological assessment, testing, and report writing.
• Strong fiscal and resource management skills, and experience planning and controlling a complex budget.