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  • Fire District Dispatcher (lateral)

    Pleasant Hill, California United States Contra Costa County, CA Full Time $91,810.07 - $123,034.26 Annually Mar 12, 2025
    Contra Costa County Human Resources Department Employer:

    Contra Costa County, CA

    The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.  Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state. The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails. Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses. Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life. Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value: Clients and communities Accountability Partnerships Fiscal prudence Quality Services Organizational excellence

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    Job Description

    The Position

    Bargaining Unit: IAFF Local 1230
    Shift: 24-hour Kelly schedule
    Location: Pleasant Hill, CA
    Hybrid/Remote: No

    ***This is a continuous recruitment***

    Recruitment can close at any time

    Qualified candidates are encouraged to apply immediately


    Why join the Contra Costa County Communications Division?
    The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually.

    The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations.

    The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue.

    Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.

    We are looking for someone who is:
    • Able to multi-task and triage incoming calls and radio communications.
    • A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations.
    • Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work.
    • Adaptable to learning new technology and has excellent computer skills.
    • Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays.
    • A team player who understands and embraces TEAMWORK!
    What you will typically be responsible for:
    • Receiving routine and emergency calls for Fire and Medical services.
    • Processing calls using Medical Protocol Dispatch Systems (MPDS).
    • Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking).
    • Transmitting messages by operating telecommunications and computer equipment.
    • Maintaining an accurate record of the location and current status of emergency response field units.
    • Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy.
    • Selecting emergency response field units in accordance with established user agency policies and procedures.
    A few reasons you might love this job:
    • You’ll be a part of an AMAZING team of dispatchers that take pride in their work.
    • The 24-hour work schedule allows for more time with your family.
    • We are a team of the “best of the best” dispatchers in Northern California.
    • You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team.
    • • New communications center facility-coming soon
    A few challenges you might face in this job:
    • Getting acclimated to the 24-hour Kelly schedule.
    • Adjusting to a new or different way of dispatching fire and medical units.
    • Learning a new CAD system, EMD protocols, and new geographical area.
    Competencies Required:
    • Decision Making: Choosing optimal courses of action in a timely manner
    • Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
    • Professional & Technical Expertise: Applying technical subject matter to the job
    • Adaptability: Responding positively to change and modifying behavior as the situation requires
    • Attention to Detail: Focusing on the details of work content, work steps, and final work products
    • Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
    • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
    • Self-Management: Showing personal organization, self-discipline, and dependability
    • Informing: Proactively obtaining and sharing information
    • Listening: Fully comprehending spoken communication
    • Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
    • Teamwork: Collaborating with others to achieve shared goals


    To read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=dispatcher&pagetype=classSpecifications

    This is a continuous recruitment process; eligible candidates may remain on the eligible list for twelve months.

    Minimum Qualifications

    License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the application process.

    Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

    Certificate: Within three (3) months of employment, must possess and maintain the National Academy of Emergency Medical Dispatch certification through the International Academies of Emergency Dispatch.

    Experience: Two (2) years of full-time (or the equivalent of full-time) experience operating 9-1-1 telephone s , Computer Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services.

    Performance Requirement: Ability to type at a speed of not less than 40 words per minute at a PC terminal.

    Other Requirement: Must pass a thorough background investigation and medical screening prior to employment.

    Desirable:
    • Certification as an Emergency Medical Dispatcher (EMD)


    Selection Process

    Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Completion of a Supplemental Questionnaire is required. In addition, candidates must attach a typing certificate documenting that they possess the ability to type at a speed of not less than 40 words per minute at a PC terminal. Locations for typing tests can be found here .
    Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
    Training and Experience Evaluation: A Training and Experience Evaluation may be used to rank candidates on the eligible list. This will be included in the supplemental questionnaire as a part of the application. (Weighted 100%)
    For applications received between 3/7/25 - 4/6/25
    Training and Experience Evaluation: 4/14/25

    For applications received between 4/7/25 - 5/4/25
    Training and Experience Evaluation: 5/12/25

    For applications received between 5/5/25 - 6/1/25
    Training and Experience Evaluation: 6/9/25

    For applications received between 6/2/25 - 6/29/25
    Training and Experience Evaluation: 7/7/25

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

    For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627.

    CONVICTION HISTORY
    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER
    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY
    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

    To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

    Closing Date/Time: Continuous
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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