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  • Patient Services Specialist - Combest Central LB

    Lubbock, Texas 79410 United States Texas Tech University Health Sciences Center Full Time Mar 18, 2025
    Texas Tech University Health Sciences Center Employer:

    Texas Tech University Health Sciences Center

    About Us Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa). Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care. Our Mission As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research. Our Values & Culture Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary. Compensation & Benefits We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including: Comprehensive Health Plans and Other Core Insurance State Retirement Programs and Pension Options Retiree Insurance for Lifetime Medical Benefits Continuing Education & Lifelong Learning Programs Tuition scholarships for employees and their dependents Leadership and Professional Development Programs Mental and Physical Wellness Programs Employee Recognition Programs and Longevity Pay We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!

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    Job Description

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    Patient Services Specialist - Combest Central LB
    Lubbock
    40481BR

    Position Description
    This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.


    Major/Essential Functions
    The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON Combest Central Community Health Center (CCCHC) to meet patient health care needs. This position is responsible for ensuring the clinics' smooth operations through the verification of patient insurance and proper billing protocols.

    The employee is responsible for:
    • Complete insurance verifications using pre-visit Enterprise Task Management (ETM) system.
    • Employees in this position must have a clear knowledge base and understanding of handling sensitive information to be 100% HIPAA compliant.
    • Adhere to the institutional and departmental policies and procedures for best practices.
    • Enters relevant patient data into EHR.
    • Assist with opening and distributing mail.
    • Assist with handling incoming checks and credit cards in preparation for deposits.
    • Scan payments and deposit batches into the secured identified SON server for the Combest.
    • Receive and process medical record requests.
    • Assist supervisor in reconciling monthly batch reports.
    • Aligns with the Values-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest.


    Required Qualifications
    A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.



    To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=886786

    All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

    The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.







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