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  • Health Benefits Analyst II - Portuguese Speaking Required (Open & Promotional)

    County of San Mateo, California United States County of San Mateo, CA Full Time $6,565.87 - $8,212.53 Monthly Jan 15, 2026
    County of San Mateo Human Resources Department Employer:

    County of San Mateo, CA

    San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.We are committed to: The highest standards of public service A common vision of responsiveness The highest standards of ethical conduct Treating people with respect and dignity San Mateo County is located in the scenic San Francisco Bay Area. The County’s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies. San Mateo is an Equal Opportunity Employer  

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    Job Description

    Description

    Note: This recruitment schedule was amended on December 8, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous."


    San Mateo County Health is seeking a well-qualified, Health Benefits Analyst II - Portuguese Speaking Required (HBA II), for the Health Coverage Unit, to perform a variety of tasks involved in determining eligibility and enrollment in healthcare financial assistance programs for families and individuals including screening and assisting with the application process for County, State and Federal health coverage programs; determine initial and continuing eligibility for one or more programs in accordance with established procedures; and coordinating and conducting outreach, enrollment, retention and utilization activities. Incumbents may be assigned to the San Mateo County Health, Health Plan of San Mateo, or San Mateo Medical Center, which includes outlying clinics in various locations throughout the County.

    Currently, there is one, Regular, Full-Time position. The successful hires will work primarily at San Mateo Medical Center but may travel to various locations throughout the county and will provide public health coverage enrollment assistance to San Mateo County residents.

    Health Benefits Analyst II is the journey level in the Health Benefits Analyst series. Under general supervision, incumbents are responsible for interviewing clients, assessing client financial status and determining eligibility for healthcare financial assistance programs. They are expected to have full knowledge of regulations and procedures, work with independence of action and use judgment in making decisions.

    The ideal candidate will be able to work with clients to ensure eligibility for and enrollment in healthcare programs; work independently with minimal supervision using initiative and sound independent judgment; communicate effectively verbally and in writing; use Portuguese speaking skills in providing services; and establish and maintain effective working relationships with those contacted in the course of work. The ideal candidate should also have knowledge and experience in the eligibility and enrollment processes for various public health coverage programs including, providing eligibility and enrollment assistance with public health coverage programs such as Medi-Cal, Covered California and the Access and Care for Everyone (ACE) program; working experience with public health coverage application systems, client appointment and case management systems, tele-consult video appointment systems; as well as experience with automated systems related to health coverage enrollment and eligibility including the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) and Benefits Cal application system.

    Key responsibilities include:
    • Interview clients to obtain pertinent information regarding eligibility for healthcare financial programs.
    • Assist the public with enrollment in programs to assist with medical coverage such as Medi-Cal, Covered California, Access and Care for Everyone (ACE), Discounted HealthCare (DHC), Charity Care and the Kaiser Community Health Care Program
    • Provide a variety of routine to difficult patient services office support within County Health and San Mateo Medical Center.
    • Serve as the initial contact for many low-income clients seeking free or low-cost insurance and will help guide them through the enrollment process.
    • Provide final determination for County healthcare financial assistance programs such as the ACE, Discounted HealthCare and Charity Care programs.
    • Work closely with out-stationed Human Services Agency Benefits Analysts and clinic staff in order to finalize eligibility determinations for Federal, State and County funded programs.
    • Participate in policy training for all programs and all relevant refresher courses.
    • Interact with staff from the community-based organizations, San Mateo Medical Center, the Health Plan of San Mateo, the Human Services Agency, and other state and local stakeholders.
    • Attend assigned staff meetings.
    • Participate in community outreach events.
    • Administer outreach, navigation, utilization and retention activities in regard to healthcare programs to ensure families understand program benefits and that covered services are being accessed.
    • Other duties as assigned.

    NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies
    Qualifications

    Education and Experience:
    Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
    • Health Benefits Analyst II: One year of experience performing assessment, placement and/or healthcare financial assistance eligibility work within the last five years.
    Knowledge of:
    • Public and community resources and programs.
    • The interrelationships of the various disciplines in the health and human services field.
    • Interviewing techniques.
    • County, State and Federal healthcare financial assistance program policies and regulations.
    • Office procedures and practices, including filing and the operation of standard office equipment.
    • Basic record keeping principles and practices.
    • Automated systems.
    • Workload planning and prioritizing techniques.
    Skill/Ability to:
    • Organize and maintain a heavy workload on a current basis and within set deadlines.
    • Follow instructions.
    • Communicate effectively, orally and in writing with people of diverse backgrounds and cultures.
    • Establish and maintain effective working relationships with those contacted in the course of the work.
    • Work well under pressure.
    • Work in accordance with the established guidelines.
    • Make independent decisions.
    • Assume responsibility for assigned tasks.
    • Deal effectively with divergent needs of customers.
    • Interpret and apply laws, rules and regulations.
    • Prepare, maintain and interpret reports and records.

    Application/Examination

    Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
    The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

    IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

    This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

    Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

    TENTATIVE RECRUITMENT SCHEDULE
    Final Filing Date: Monday, December 8, 2025, at 11:59PM PST
    Application Screening: Thursday, December 17, 2025
    Civil Service Panel Interview: Tuesday, January 6, 2026

    About the County

    San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.?

    The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

    The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

    Analyst: Debbie Kong (11192025) (Health Benefits Analyst II - E484)

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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Why Government HR Jobs Matter – And How You Can Get Involved

Why Government HR Jobs Matter – And How You Can Get Involved
 

Introduction

Are you passionate about public service and personnel management? A career in government HR offers a unique opportunity to shape the workforce that supports critical public programs. Unlike private-sector human resources roles, government HR jobs have far-reaching impacts on the services millions rely on daily. If you’re interested in contributing to national security, education, or local city functions, a job in government HR might be the perfect fit.

 

What is Government HR?

At its core, government HR is about managing the employees that keep public services running. The role includes all the traditional HR responsibilities—recruitment, compensation, and training—but with an additional focus on public service. In government human resources, you’ll work within a more complex regulatory environment, dealing with policies and laws specific to public-sector employment.

 

The Scope of Government HR

Government HR operates across three primary levels:

  • Federal: HR professionals manage personnel for national departments like the Department of Defense, NASA, or the FBI. These roles can include hiring for positions related to national security or research programs.
  • State: HR professionals at this level work with state agencies such as health services, transportation, or education.
  • Local: These roles support HR needs for city or county departments, such as police, parks and recreation, and public works.
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Each level presents unique challenges but shares a common goal: building and maintaining a strong workforce dedicated to public service.

 

Key Responsibilities in Government HR

Government HR jobs involve a wide range of responsibilities that vary by role and agency but generally include:

  • Recruitment and Staffing: Attracting and hiring qualified candidates for public service positions, often navigating specific regulations around hiring processes and veterans’ preferences.
  • Compensation and Benefits: Administering pay, a deferred compensation plan, dependent care expenses, and benefits such as health, dental, and long-term disability, often offered on a pre-tax basis.
  • Training and Development: Creating programs to enhance government employees’ skills and leadership capabilities, including senior executives.
  • Labor Relations: Managing relationships with unions and handling collective bargaining processes, often within strict legal frameworks.
  • Performance Management: Implementing systems that improve employee performance, set goals, and enhance efficiency.
  • Policy Development: Drafting and enforcing HR policies that comply with government regulations and employment law.
 

Why Choose a Career in Government HR?

Choosing a career in government HR comes with its own set of unique advantages and challenges. Here are some reasons why it might be the right path for you:

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  • Mission-Driven Work: Your work directly impacts public service and contributes to the well-being of your community and country.
  • Complex Regulatory Environment: Navigating a maze of policies, regulations, and employment laws specific to the public sector.
  • Diversity and Inclusion: Government HR professionals are critical in promoting a diverse workforce that reflects the population they serve.
  • Transparency and Accountability: Government HR jobs operate under greater public scrutiny and require adherence to strict ethical standards and responsibility to taxpayers.
  • Work-Life Balance: Many government HR roles offer benefits like more sick leave per calendar year, additional public holidays, and flexible work schedules.

Government HR could be a great fit if you enjoy problem-solving within complex systems, are passionate about public service, and have strong interpersonal and communication skills.

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Qualifications and Skills for Government HR Jobs

A career in government HR typically requires a mix of educational qualifications, technical expertise, and soft skills.

Educational Requirements

  • Bachelor’s Degree: Most government HR positions require a bachelor’s degree in human resources management, business administration, public administration, or social sciences.
  • Master’s Degree: For higher-level positions or faster career advancement, a Master of Public Administration (MPA) or an MBA focusing on HR may be necessary.
  • Certifications: Professional certifications such as SHRM Certified Professional (SHRM-CP), IPMA-HR Certified Professional (IPMA-CP), or Professional in Human Resources (PHR) can make you more competitive in the job market.
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Technical Knowledge

  • HR Laws and Regulations: A solid understanding of employment laws, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and the Fair Labor Standards Act (FLSA), is critical in government HR.
  • Government-Specific Policies: Familiarity with the Merit System Principles, veterans’ preference in hiring, and prohibited personnel practices is essential for working within federal agencies.
  • HR Information Systems (HRIS): Proficiency in HR software like Workday, PeopleSoft, or USA Staffing is often required.
  • Data Analysis: Government HR professionals must have skills in data analysis to evaluate workforce metrics, compensation, and performance management.

Soft Skills

  • Communication: Strong verbal and written communication skills are essential for explaining policies to employees, writing reports, and presenting to leadership.
  • Problem-Solving: Government HR professionals must be able to develop creative solutions within regulatory constraints and make quick decisions in high-pressure situations.
  • Ethical Decision-Making: Maintaining confidentiality and adhering to government ethics standards are critical aspects of the job.
  • Cultural Competence: Sensitivity to diversity, inclusion, and equity issues is necessary for building a representative and inclusive workforce.
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Additional Requirements for Government HR Jobs

In addition to education and skills, some government HR roles have specific requirements:

  • US Citizenship: Many federal, state, or local government positions require U.S. citizenship.
  • Security Clearance: Some federal government roles, particularly those related to national security, require security clearance.
  • Residency Requirements: Certain local government jobs may require you to live within the jurisdiction you serve.
 

Steps to Start Your Career in Government HR

If you’re ready to pursue a career in government HR, here are some steps to guide your job search:

  • Gain Experience: Look for internships or entry-level positions within government agencies to gain firsthand experience.
  • Build Your Network: Join professional organizations like SHRM or the Public Sector HR Association (PSHRA) to connect with industry professionals and stay informed about upcoming events.
  • Enhance Your Education: Consider pursuing advanced degrees or certifications in HR or public administration.
  • Stay Informed: Keep up with trends, new policies, and best practices in government HR.
  • Update Personal Information: Ensure your resume reflects your skills, certifications, and experience relevant to government HR roles. After updating, don’t forget to click save to ensure your information is ready for potential employers.
 

Conclusion

A career in government HR offers the chance to contribute to public service in impactful ways, especially within a state agency where you can manage essential services that benefit local communities. You’ll gain valuable experience in navigating complex regulations and providing vital assistance to public employees. If you’re seeking a career with diverse opportunities, strong job security, and room for growth, government HR could be your ideal path. You can begin your job search today and explore the many resources available to help you succeed in this fulfilling field.

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