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Job Description

◦ Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
◦ Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
◦ Act as an ambassador by understanding and fostering the organization's mission and vision
◦ Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
◦ Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
◦ Address difficult or contentious issues in a constructive manner
◦ Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
◦ Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
◦ Work to continuously improve the efficiency and effectiveness of the service or product being delivered
◦ Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
◦ Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences

◦ Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
◦ Recognize personal strengths and weaknesses, and target areas for personal self-development
◦ Demonstrate initiative in performing job tasks
◦ Exhibit problem-solving skills leading to sound judgment and quality decisions
◦ Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
◦ Communicate effectively with individuals and groups using clear and concise verbal and written communications
◦ Demonstrate accountability for work and take ownership in job performance
◦ Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

◦ Demonstrate thorough knowledge of:
◦ Reference and information services, including experience using information resources in a wide range of subject areas
◦ Books, authors, databases and online resources, especially for children and tweens
◦ Provide outstanding customer service to patrons and coworkers
◦ Establish and maintain effective relationships with patrons, students, Front Range Community College staff, and City of Westminster employees
◦ Collaborate regularly with colleagues and community members
◦ Work effectively with a team
◦ Work enthusiastically and effectively with diverse people
◦ Develop and facilitate programs based upon current trends in library services
◦ Perform community outreach functions
◦ Work effectively in a dynamic, rapidly changing environment
◦ Communicate effectively, both orally and in writing
◦ Apply professional judgment and discretion in promoting a positive image for the library in all contacts with patrons, staff, and other members of the community

◦ Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
◦ Encourage employees to be accountable for their work and take ownership for their actions and outcomes
◦ Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
◦ Demonstrate collaboration and conflict resolution skills with other departments and employees
◦ Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
◦ Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
◦ Effectively supervise, mentor, and motivate in a team environment

◦ Regular weeding of collections
◦ Anticipating patron demand for subject material, and making recommendations for specific items to purchase

◦ Graduation from an accredited, four-year college
◦ Master’s Degree in Library Science from an ALA-accredited program or equivalent within six (6) months of hire
◦ Previous experience providing services and/or programs for adults and/or teens
◦ Demonstrated commitment and passion for community engagement and adult literacy

◦ Supervisory experience
◦ Spanish language skills
◦ Previous library experience in a professional level position in public services

◦ Occasionally sit and stand at one area to perform customer service and book check-out and check-in; constantly standing and walking throughout a public library facility
◦ Frequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to use step stools, ladders, etc.
◦ Constant light grasp to prepare returned and new materials/books for check-out and patron use, and constant reaching at waist level to return material to proper shelves; frequent firm grasp, pinching, and fine motor skills to prepare materials/books, and reaching overhead to stock books
◦ Constant near acuity to read computer screens and book and shelving labels; frequent hearing to communicate with public, staff, and vendors
◦ Frequent lifting of up to 40 pounds from ground to waist to move returned books to check-in area; frequent lifting of up to twenty 20 pounds from ground to overhead to return books to stacks and stock supplies and materials; occasional carrying of up to forty 40 pounds 200 feet to move books and materials; occasional pushing and/or pulling of cart of up to 150 pounds throughout a public library

◦ Background checks will include employment references and criminal history, and when applicable, driver’s license record, and education verification
◦ Drug screen
◦ Physical
◦ Must be legally entitled to work in the United States

◦ Health and Dental
◦ Flexible Spending
◦ Pension/Retirement Plans
◦ Term Life Insurance
◦ Long-term Disability
◦ Survivor Benefits
◦ Wellness Program
◦ Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
◦ Career Development Program
◦ Tuition Reimbursement Program

◦ Less than 3 years - 0%
◦ 3 to 4 years - 60%
◦ 4 to 5 years - 80%
◦ Over 5 years - 100%
◦ For employees age 55 and older, the employer contributions are 100% vested