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  • Eligibility Specialist

    Golden, Colorado United States Jefferson County Full Time $21.50-$25 Dec 05, 2025
    Jefferson County Government Employer:

    Jefferson County

    Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer! If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

    Job Description

    .

    Job Posting Closes at 11:59PM on:
    12/14/25
    Division:
    Community Assistance Division
    Management Level:
    Individual Contributor
    Scheduled Weekly Hours:
    40
    Benefit Eligibility:
    This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

    Description:

    JOB DESCRIPTION SUMMARY:

    The Eligibility Specialist determines initial and continuing eligibility for one or more of the following programs: Long Term Care, Adult Financial and Medical Assistance, Food Assistance, Family Medical, Colorado Child Care Assistance and Colorado Works. Interpret and apply county, state and Federal regulations and policies. Process and enter information using the Colorado Benefits Management System (CBMS) . Provide accurate and timely benefits to individuals and families. Adhere to stringent Federal and state guidelines .

    SCHEDULE:

    Please note, this is not a case management position.

    This position is provided with a hybrid work environment. Some in-office work is required . Typically working 40 hours per week.

    COMPENSATION:

    Hiring Range: $21.50-$25 USD Hourly

    Compensation will be determined based on education, experience and skills.

    As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.

    Jefferson County Human Services upholds a unique set of core competencies and guiding principles.

    • Customer Service


    • Employer of Choice


    • Inclusiveness


    • Integrated Services


    • Resiliency


    • Two-Generation Model


    • Value Curve


    BENEFITS:

    Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, and more . For more information, click Here for our Total Rewards summary.

    ESSENTIAL DUTIES:

    • Excellent customer service provided to internal and external customers and community members.


    • Review and clarify necessary information (via phone, mail, personal contact, and various reports) and take appropriate action within mandated time frames .


    • Ability to think critically and attention to detail to ensure accuracy of data entry and final eligibility results.


    • Effectively communicate face-to-face, in writing, and over the phone with customers, coworkers, and community partners.


    • Identify and assess customers' needs to provide clarification as well as appropriate solutions and alternatives .


    • Resolve customer complaints by determining the root cause and selecting and explaining the best solution to solve the problem.


    • Ability to be flexible to the changing business needs of the agency.


    • Awareness of and ability to educate customers on available resources in the community.


    • Identify and report potential fraud situations to the Investigations Unit.


    • Prepare and review legal documents for appeal hearings.


    • Effective organizational skills.


    • Self-motivation with the ability to work independently and on a team.


    • Troubleshoot system and case issues as needed.


    • Attend training and pass all required exams to maintain /enhance knowledge and professionalism.


    • Other duties and responsibilities as assigned.


    QUALIFICATIONS:

    Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

    Minimum Qualifications:

    Experience: Minimum o f o n e year related work experience

    Education: High School Diploma or GED

    *Note: An equivalent combination of education and experience is acceptable.

    Preferred knowledge, skills and abilities :

    • Experience in Eligibility/Human services field is preferred.


    • Bilingual proficiency .


    • Employee must have the ability to understand and correctly apply State and Federal regulations while entering information into a complex computer system.


    • Strong empathy when engaging in customer service with clients who need patience and care.


    • Strong attention to detail and ability to use complex computer system with high accuracy.


    • Strong communication skills to be able to assist customers navigate through the system.


    • Strong organization skills and thrives under strict deadlines.


    • Ability to have difficult conversations with customers when the result is not favorable.


    • Thrive in a fast paced environment with frequent changes to program rules/guidelines.


    • Passion for helping community members and demonstrates the mission, vision, and values of the County and Human Services.


    Additional Job Information:

    • Criminal History and MVR Background Checks are required for every position.


    • A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.


    • Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.


    • In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.


    • All Jefferson County Employees must apply through their internal profile.


    Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us . This contact is for accommodation requests only and cannot provide application status updates.

    APPLICATION:

    Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities



    A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



    For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

    Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

    Education:

    Experience:
    Work Experience: Minimum one year

    Certifications:

    Languages:

    Category:
    Health & Human Services

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Social Service Jobs: Roles, Skills, & Opportunities

Government Social Service Jobs: Roles, Skills, & Opportunities

Are you searching for a stable career that allows you to make a difference in your community? Government social service jobs offer many opportunities to help improve lives and support public welfare. Whether you’re interested in working with families, veterans, children, or individuals with disabilities, government roles provide meaningful work with long-term employment security.

This guide will explain the key roles in government social services, the qualifications you’ll need, and how to get started on this fulfilling career path.

 

Key Types of Government Social Service Jobs

Government social services span a variety of roles, allowing you to focus on areas that align with your passion and expertise. Here are some of the most common positions you can pursue:

Social Workers:

Social workers are critical in supporting individuals and families facing social, health, or emotional challenges. They conduct assessments, develop treatment plans, and connect clients with vital resources. Social workers can specialize in child welfare, mental health, or healthcare, and many roles are available in agencies like the Veterans Affairs and state departments of human services.

Child Welfare Specialists:

These professionals protect children from abuse and neglect while supporting families in crisis. They are often responsible for investigating reports of child abuse and working toward family reunification when possible. Child welfare specialists may work in foster care, adoption services, and family preservation programs.

Community Outreach Coordinators:

Coordinators bridge the gap between government services and the community, ensuring that vital resources are accessible to those who need them. These professionals organize public events, educate the community about government programs, and gather feedback on improving social services.

Rehabilitation Counselors:

Rehabilitation counselors work with individuals with disabilities, helping them achieve personal and professional goals. They assess clients’ abilities, develop rehabilitation plans, and assist with job placement. Specializations include vocational rehabilitation and substance abuse recovery.

Substance Abuse Counselors:

These counselors provide support to individuals struggling with addiction by offering individual and group therapy, conducting assessments, and developing treatment plans. Substance abuse counselors often work in government-run treatment centers and community health clinics.

Elderly Services Coordinators:

Elderly services coordinators manage programs that help older adults access healthcare, social engagement, and transportation services. They advocate for senior citizens’ rights and ensure their needs are met in a safe and supportive environment.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

 

Education and Qualifications for Government Social Service Jobs

A career in government social services generally requires a combination of education, experience, and relevant certifications. Here’s a breakdown of the typical qualifications needed for various roles:

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Educational Requirements

  • Bachelor’s Degree: Most entry-level positions in government social services require at least a bachelor’s degree in social work, human services, psychology, or public administration. For specific roles, degrees like education or nursing may also be acceptable.
  • Master’s Degree: Advanced positions, such as clinical social work or rehabilitation counseling, typically require a master’s degree. Standard options include a Master of Social Work (MSW), a Master of Public Administration (MPA), or a Master’s in Psychology or Counseling.
  • Doctoral Degree: While rare for most positions, a Ph.D. in Social Work, Public Policy, or Public Administration can benefit those pursuing high-level roles in administrative services, policy-making, or research.

Licenses and Certifications

Certain roles in government social services require specific certifications and licenses:

  • Social Work License: Clinical social work positions often require a Licensed Clinical Social Worker (LCSW) or similar designation. This requires passing an exam after completing an MSW and supervised hours.
  • Counseling Certifications: A Licensed Professional Counselor (LPC) or Licensed Mental Health Counselor (LMHC) certification may be required for roles like substance abuse or mental health counseling.
  • Child Welfare Certification: Some states require additional certification for child welfare specialists, which may include passing an exam after completing specific training.
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Other Key Qualifications

Experience:

Government agencies often value practical experience in addition to formal education. Internships, volunteer work, or entry-level roles in human services can help build your qualifications. For advanced positions, several years of experience may be required.

Language Skills:

Being bilingual, especially in languages other than English, can be a significant asset when working with diverse communities.

Technology Skills:

Many government roles require proficiency in case management software, data analysis, and office tools. Some positions, especially in administrative services, may also require skills in areas like social media management or research.

 

Continuing Education

Government social service professionals must complete continuing education to maintain their licenses or certifications. Agencies like the California Department of Health and the Centers for Disease Control or research organizations like the National Institute of Mental Health may provide training on emerging social services practices and new policies. Staying updated on trends in mental health, family support, and public health is crucial for career growth.

 

Security Clearance

Some government social service jobs, particularly at the federal level or in departments like Veterans Affairs, may require a security clearance. The clearance level depends on the job’s sensitivity, particularly in roles related to national security or handling personal data. Obtaining clearance usually involves a detailed background check.

 

Where to Find Job Opportunities

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Government social service jobs can be found at the city, county, state, and federal levels. Key departments offering these positions include the California Department of Human Services, Veterans Affairs, and local health and human services agencies. You can also search for roles through job boards specific to government jobs, such as USAJobs.gov or state and local government websites.

To streamline your job search, many agencies offer email notifications and the option to click save on job postings that interest you. Explore positions in health, education, and disability services to find the right match for your skills.

 

Conclusion

Government social service jobs provide a rewarding and stable career path for those committed to positively impacting society. Whether you’re interested in working with children, families, veterans, or individuals with disabilities, these roles offer a unique opportunity to support communities and promote social well-being.

With the proper education, certifications, and a commitment to ongoing learning, you can embark on a fulfilling career in government social services. You can explore job opportunities in your area and find a role that aligns with your passion for helping others.

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