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  • Child Support Specialist

    Golden, Colorado United States Jefferson County Full Time $22.86-$28.58 Dec 25, 2025
    Jefferson County Government Employer:

    Jefferson County

    Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer! If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

    Job Description

    Job Posting Closes at 11:59PM on:
    12/24/25
    Division:
    Community Assistance Division
    Management Level:
    Individual Contributor
    Scheduled Weekly Hours:
    40
    Benefit Eligibility:
    This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

    Description:

    The Child Support Specialist serves as the critical contact in the facilitation of successful outcomes for children’s financial well-being. The Child Support Specialist utilizes analytical reasoning to initiate , establish, modify , enforce and collect child support obligations by making informed decisions ensuring timely and accurate case management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence; conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations, policies and procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcement efforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technical expertise and empathetic customer servic e the specialist ensures families receive prompt, accurate case processing while connecting them with appropriate resources and supporting their efforts in building stronger futures for their children.

    Specialist operates in one of the following areas of service:

    • Financial
    • Intake
    • Establishment
    • Enforcement
    • Modification




    COMPENSATION :

    Hiring Range: $22.86-$28.58 USD Hourly

    Compensation will be determined based on education, experience and skills.

    BENEFITS :

    Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, and more . For more information, click Here for our Total Rewards summary.

    ESSENTIAL DUTIES:

    • Adheres to strict confidentiality policies and appropriate release of information.
    • Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.
    • Adheres to departmental policies and procedures and customer service standards.
    • Provides proactive and consistent customer service to customers or their legal r epresentatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.
    • Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates ; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes .
    • Collaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.
    • Researches , records, interprets, and analyzes complicated legal documents to determine appropriate course of action to effectively secure accurate child support payments using the most efficient means possible.
    • Performs discretional decision making by determining optimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtain appropriate outcomes for customers.
    • Updates, monitors and maintains the Automated Child Support Enforcement System (ACSES) and electronic document management system. Maintains written chronological history of work performed, contacts made, remedies utilized , legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.
    • Researches and investigates crucial locate and asset information for parties through several resources and tools to ensure continuity of critical child support services for families.
    • Provides resources and collaborates with partner agencies. Makes referrals to various community outreach programs including workforce development for employment and education options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.
    • Provides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing . Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders.
    • Implements performance enhancements and new processes. Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency. Assists in developing workflow processes and procedures. Attends collaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal, state and county metrics.
    • Increases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information.
    • Performs other duties as assigned.


    ADDITIONAL ESSENTIAL FUNCTIONS SPECIFIC TO SERVICE AREAS
    • Financial : Provides account adjustments, account reconciliation, and fund transfers. Compiles relevant financial information; verifies and confirms transaction information from all sources. Calculates arrears due, creates and verifies account and ledger and balance information, and makes ledger adjustments. Communicates and educates parties regarding arrears calculation results, unfunded disbursements and resulting recovery options. Provides complex accounting functions for the child support services section in accordance with county state and federal requirements.
    • Intake : Reviews child support applications and public assistance program referrals, extracts information required for case creation from multiple databases. Researches and reviews existing court and child support cases for the related parties. Monitors application due dates and maintains record of pending applications to finalize case initiation within State and Federally mandated time frames . Creates electronic case files. Interprets and enters court order information in database. Generates initial case paperwork. Prepares legal documents for filing with courts, monitors for outcomes and updates database with new order information. Communicates with members of the public seeking information on child support services and with child support applicants; provides descriptions of the services offered by the program and guidance through the application process.
    • Establishment : Obtains Administrative Process Action (APA) certification as required by State policy. Gathers income and expense information in relation to child support guideline worksheet preparation. Participates in negotiation conferences with parties to establish paternity and child support through the APA process whenever possible; when APA is not appropriate , prepares legal documents; monitors for hearing results; and updates database with new order information . Prepares and files Reports of Paternity Determination (RPD) with Vital Statistics.
    • Enforcement : Obtains Enforcement Certification as required by State policy. Communicates with parties regarding case status, program processes/procedures, enforcement remedies, balance and payment information, and other case activity . Obtains and determines ability to pay child support to create appropriate pay plans; make necessary referrals to assistance resources; and negotiates settlement payments for arrears balances. Initiates cases with other states ’, tribes ’, or countries’ child support agencies for the purpose of establishment and enforcement of child support orders. Monitors automated enforcement remedies and determines when manual enforcement remedies should be utilized . Prepares and files legal documents with court; attends court as appropriate to support the county attorney and provide program specific knowledge to parties as it pertains to their case; monitors for outcome of court proceedings; and maintains case file and database with resulting orders.
    • Modification : Obtains APA certification as required by State policy. Evaluates party requests and system alerts for modification (review and adjustment) to determine if modification is appropriate . When modification is warranted , gathers all relevant income and expense information for preparation of child support guidelines; facilitates negotiation conferences; prepares legal documents for filing with the court; sets hearing dates and sends notifications; prepares files for the county attorney; and monitors for hearing results. Updates database with all case orders and facilitates next appropriate actions as it pertains to the terms of the most current order.


    QUALIFICATIONS:

    Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

    Minimum Qualifications:

    • Experience: Minimum of three (3) years of work-related experience
    • Education: High School Diploma or GED, or an equivalent combination of education and experience is acceptable.


    Additional Job Information:

    • Criminal History and MVR Background Checks are required for every position.
    • Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
    • A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.
    • In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
    • All Jefferson County Employees must apply through their internal profile.


    Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us . This contact is for accommodation requests only and cannot provide application status updates.

    APPLICATION:

    Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities



    A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application . Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected . To view the status of your application, please log into your candidate portal .



    For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

    Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

    Education:
    GED, High School Diploma
    Experience:
    Work Experience: Minimum three years

    Certifications:

    Languages:

    Category:
    Health & Human Services

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Social Service Jobs: Roles, Skills, & Opportunities

Government Social Service Jobs: Roles, Skills, & Opportunities

Are you searching for a stable career that allows you to make a difference in your community? Government social service jobs offer many opportunities to help improve lives and support public welfare. Whether you’re interested in working with families, veterans, children, or individuals with disabilities, government roles provide meaningful work with long-term employment security.

This guide will explain the key roles in government social services, the qualifications you’ll need, and how to get started on this fulfilling career path.

 

Key Types of Government Social Service Jobs

Government social services span a variety of roles, allowing you to focus on areas that align with your passion and expertise. Here are some of the most common positions you can pursue:

Social Workers:

Social workers are critical in supporting individuals and families facing social, health, or emotional challenges. They conduct assessments, develop treatment plans, and connect clients with vital resources. Social workers can specialize in child welfare, mental health, or healthcare, and many roles are available in agencies like the Veterans Affairs and state departments of human services.

Child Welfare Specialists:

These professionals protect children from abuse and neglect while supporting families in crisis. They are often responsible for investigating reports of child abuse and working toward family reunification when possible. Child welfare specialists may work in foster care, adoption services, and family preservation programs.

Community Outreach Coordinators:

Coordinators bridge the gap between government services and the community, ensuring that vital resources are accessible to those who need them. These professionals organize public events, educate the community about government programs, and gather feedback on improving social services.

Rehabilitation Counselors:

Rehabilitation counselors work with individuals with disabilities, helping them achieve personal and professional goals. They assess clients’ abilities, develop rehabilitation plans, and assist with job placement. Specializations include vocational rehabilitation and substance abuse recovery.

Substance Abuse Counselors:

These counselors provide support to individuals struggling with addiction by offering individual and group therapy, conducting assessments, and developing treatment plans. Substance abuse counselors often work in government-run treatment centers and community health clinics.

Elderly Services Coordinators:

Elderly services coordinators manage programs that help older adults access healthcare, social engagement, and transportation services. They advocate for senior citizens’ rights and ensure their needs are met in a safe and supportive environment.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

 

Education and Qualifications for Government Social Service Jobs

A career in government social services generally requires a combination of education, experience, and relevant certifications. Here’s a breakdown of the typical qualifications needed for various roles:

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Educational Requirements

  • Bachelor’s Degree: Most entry-level positions in government social services require at least a bachelor’s degree in social work, human services, psychology, or public administration. For specific roles, degrees like education or nursing may also be acceptable.
  • Master’s Degree: Advanced positions, such as clinical social work or rehabilitation counseling, typically require a master’s degree. Standard options include a Master of Social Work (MSW), a Master of Public Administration (MPA), or a Master’s in Psychology or Counseling.
  • Doctoral Degree: While rare for most positions, a Ph.D. in Social Work, Public Policy, or Public Administration can benefit those pursuing high-level roles in administrative services, policy-making, or research.

Licenses and Certifications

Certain roles in government social services require specific certifications and licenses:

  • Social Work License: Clinical social work positions often require a Licensed Clinical Social Worker (LCSW) or similar designation. This requires passing an exam after completing an MSW and supervised hours.
  • Counseling Certifications: A Licensed Professional Counselor (LPC) or Licensed Mental Health Counselor (LMHC) certification may be required for roles like substance abuse or mental health counseling.
  • Child Welfare Certification: Some states require additional certification for child welfare specialists, which may include passing an exam after completing specific training.
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Other Key Qualifications

Experience:

Government agencies often value practical experience in addition to formal education. Internships, volunteer work, or entry-level roles in human services can help build your qualifications. For advanced positions, several years of experience may be required.

Language Skills:

Being bilingual, especially in languages other than English, can be a significant asset when working with diverse communities.

Technology Skills:

Many government roles require proficiency in case management software, data analysis, and office tools. Some positions, especially in administrative services, may also require skills in areas like social media management or research.

 

Continuing Education

Government social service professionals must complete continuing education to maintain their licenses or certifications. Agencies like the California Department of Health and the Centers for Disease Control or research organizations like the National Institute of Mental Health may provide training on emerging social services practices and new policies. Staying updated on trends in mental health, family support, and public health is crucial for career growth.

 

Security Clearance

Some government social service jobs, particularly at the federal level or in departments like Veterans Affairs, may require a security clearance. The clearance level depends on the job’s sensitivity, particularly in roles related to national security or handling personal data. Obtaining clearance usually involves a detailed background check.

 

Where to Find Job Opportunities

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Government social service jobs can be found at the city, county, state, and federal levels. Key departments offering these positions include the California Department of Human Services, Veterans Affairs, and local health and human services agencies. You can also search for roles through job boards specific to government jobs, such as USAJobs.gov or state and local government websites.

To streamline your job search, many agencies offer email notifications and the option to click save on job postings that interest you. Explore positions in health, education, and disability services to find the right match for your skills.

 

Conclusion

Government social service jobs provide a rewarding and stable career path for those committed to positively impacting society. Whether you’re interested in working with children, families, veterans, or individuals with disabilities, these roles offer a unique opportunity to support communities and promote social well-being.

With the proper education, certifications, and a commitment to ongoing learning, you can embark on a fulfilling career in government social services. You can explore job opportunities in your area and find a role that aligns with your passion for helping others.

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