Alameda County
Oakland, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH CARE It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under general supervision, to review, evaluate, edit and process claims for payment for Behavioral Health Care Services Providers; to verify eligibility for a variety of insurance plans/programs, determine the primary payor and establish payment authorization based on program requirements; and to perform other related duties as assigned. These positions are located in the Behavioral Health Care Services, Claims Processing Center and report to the Health Care Claims Manager. Health Care Claims Examiners process a variety of provider claims for services rendered to beneficiaries of Alameda County Medi-Cal program, CalWORKS program, Child and Family Services program, Healthy Families program and Indigent Children program, and other benefit plans for Psychological services. Health Care Claims Examiner II is the journey-level class in the Health Care Claims Examiner series. Under minimal supervision, incumbents perform duties of a complex and technical nature in processing claims requiring in-depth knowledge of appropriate insurance benefit plans, program regulations, payment or denial practices, policies and procedures, and contract interpretation. This class is further distinguished from the next higher class of Health Care Claims Manager, in that the latter class has supervisory responsibilities and manages the activities of the Claims Processing Center. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications and knowledge and skills below, the ideal candidate will be: A quality-oriented individual who accomplishes tasks by being attentive to details and who understands the importance of checking processes and tasks over time in order to minimize consequence of errors. Someone who is analytical, resourceful, and skilled at gathering and synthesizing information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion. A competent decision maker capable of taking action consistent with all available facts, constraints, and probable consequences in a fast-paced environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions. An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict. Someone who is agile and capable of smoothly and quickly adapting to change , is open to different perspectives, and who adjusts effectively to work within new work structures, processes, requirements, or cultures. An experienced health care claims professional who keeps up with terminology and current developments and trends in health care claims processing and who has achieved sufficient technical skill and/or knowledge in order to process claim payments and verify eligibility for a variety of insurance plans/programs. Someone who is well organized and able to plan and coordinate work activities , successfully managing several tasks at once to ensure that work is completed efficiently. Someone who is able to handle all work matters in a highly confidential , objective and professional manner. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS Health Care Claims Examiner II Either I Experience: The equivalent of six months of full-time satisfactory experience in the Health Care Claims Examiner I or higher classification in the Alameda County classified service. Or II The equivalent of two years full-time experience in reviewing, evaluating, editing and processing claims for payment, and determining eligibility for a variety of insurance plans/programs in a health care environment. NOTE : The Civil Service Commission may modify the Minimum Qualifications in the announcement of the examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Parameters of the provider's contract obligations. • Current policies and requirements for an array of administered insurance plans (e.g. Medi-Cal, Healthy Families, and Children's Indigent Plan) and other regulations as they relate to insurance benefit plan/program eligibility. • Basic policies and operations of health care insurance plans. • Federal, State and local rules and regulations as they relate to claims processing. • Modern office practices and procedures. • Business mathematical computation. • Computer application related to the work. Ability to: • Comprehend, interpret and follow complex instructions related to various insurance benefit programs and plans. • Verify appropriate eligibility for a variety of insurance plans/programs. • Exercise interpersonal sensitivity to establish and maintain effective working relationships with staff, clients, other agencies, and the public. • Exercise independent judgment. • Analyze, evaluate and draw logical conclusions. • Maintain confidentiality. • Plan and organize work. • Prioritize work and coordinate multiple activities to meet critical deadlines. • Perform accurate mathematical calculations. • Communicate effectively orally and in writing. • Understand and follow complex oral and written instructions. • Work independently and adapt to change. • Input accurate data into various computer systems and software programs. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. 2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview examination which will be weighted as 100% of the candidate's final examination score. The oral interview examination may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable noticein advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN : Deadline for Filing 5:00pm, Monday, February 8, 2021 Review of Minimum Qualification February 19, 2021 Supplemental Questionnaire Review for Best Qualified March 11, 2021 Oral Interview Exam** March 24-25, 2021 **The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website , www.acgov.org/hrs/divisions/ps/application.htm BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 2/8/2021 5:00:00 PM
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH CARE It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under general supervision, to review, evaluate, edit and process claims for payment for Behavioral Health Care Services Providers; to verify eligibility for a variety of insurance plans/programs, determine the primary payor and establish payment authorization based on program requirements; and to perform other related duties as assigned. These positions are located in the Behavioral Health Care Services, Claims Processing Center and report to the Health Care Claims Manager. Health Care Claims Examiners process a variety of provider claims for services rendered to beneficiaries of Alameda County Medi-Cal program, CalWORKS program, Child and Family Services program, Healthy Families program and Indigent Children program, and other benefit plans for Psychological services. Health Care Claims Examiner II is the journey-level class in the Health Care Claims Examiner series. Under minimal supervision, incumbents perform duties of a complex and technical nature in processing claims requiring in-depth knowledge of appropriate insurance benefit plans, program regulations, payment or denial practices, policies and procedures, and contract interpretation. This class is further distinguished from the next higher class of Health Care Claims Manager, in that the latter class has supervisory responsibilities and manages the activities of the Claims Processing Center. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications and knowledge and skills below, the ideal candidate will be: A quality-oriented individual who accomplishes tasks by being attentive to details and who understands the importance of checking processes and tasks over time in order to minimize consequence of errors. Someone who is analytical, resourceful, and skilled at gathering and synthesizing information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion. A competent decision maker capable of taking action consistent with all available facts, constraints, and probable consequences in a fast-paced environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions. An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict. Someone who is agile and capable of smoothly and quickly adapting to change , is open to different perspectives, and who adjusts effectively to work within new work structures, processes, requirements, or cultures. An experienced health care claims professional who keeps up with terminology and current developments and trends in health care claims processing and who has achieved sufficient technical skill and/or knowledge in order to process claim payments and verify eligibility for a variety of insurance plans/programs. Someone who is well organized and able to plan and coordinate work activities , successfully managing several tasks at once to ensure that work is completed efficiently. Someone who is able to handle all work matters in a highly confidential , objective and professional manner. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS Health Care Claims Examiner II Either I Experience: The equivalent of six months of full-time satisfactory experience in the Health Care Claims Examiner I or higher classification in the Alameda County classified service. Or II The equivalent of two years full-time experience in reviewing, evaluating, editing and processing claims for payment, and determining eligibility for a variety of insurance plans/programs in a health care environment. NOTE : The Civil Service Commission may modify the Minimum Qualifications in the announcement of the examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Parameters of the provider's contract obligations. • Current policies and requirements for an array of administered insurance plans (e.g. Medi-Cal, Healthy Families, and Children's Indigent Plan) and other regulations as they relate to insurance benefit plan/program eligibility. • Basic policies and operations of health care insurance plans. • Federal, State and local rules and regulations as they relate to claims processing. • Modern office practices and procedures. • Business mathematical computation. • Computer application related to the work. Ability to: • Comprehend, interpret and follow complex instructions related to various insurance benefit programs and plans. • Verify appropriate eligibility for a variety of insurance plans/programs. • Exercise interpersonal sensitivity to establish and maintain effective working relationships with staff, clients, other agencies, and the public. • Exercise independent judgment. • Analyze, evaluate and draw logical conclusions. • Maintain confidentiality. • Plan and organize work. • Prioritize work and coordinate multiple activities to meet critical deadlines. • Perform accurate mathematical calculations. • Communicate effectively orally and in writing. • Understand and follow complex oral and written instructions. • Work independently and adapt to change. • Input accurate data into various computer systems and software programs. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. 2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview examination which will be weighted as 100% of the candidate's final examination score. The oral interview examination may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable noticein advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN : Deadline for Filing 5:00pm, Monday, February 8, 2021 Review of Minimum Qualification February 19, 2021 Supplemental Questionnaire Review for Best Qualified March 11, 2021 Oral Interview Exam** March 24-25, 2021 **The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website , www.acgov.org/hrs/divisions/ps/application.htm BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 2/8/2021 5:00:00 PM
City of Westminster, CA
Westminster, California, United States
Description Please click link below to review the job announcement: City of Westminster - Human Resources and Risk Management Director Official Job Announcement DEFINITION Under administrative and general policy direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Human Resources and Risk Management Department, including human resources administration, risk management, safety management and training, property claims management, workers' compensation and employee relations; directs and administers comprehensive human resources programs and activities of the City, which include recruitment and selection, employee benefits administration, job analysis and classification, compensation, labor negotiations, employee training and development, and general human resources administration; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex professional assistance to the City Manager in areas of expertise; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives administrative and general policy direction from the City Manager. The work provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines. Exercises general direction and supervision over management, supervisory, professional, technical, and administrative support staff through subordinate levels of management and supervision. CLASS CHARACTERISTICS This is a Department Director classification that oversees, directs, and participates in all activities of the Human Resources Department, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class provides assistance to the City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy and municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines. Examples of Duties EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Assumes full management responsibility for all Human Resources and Risk Management Department programs, services, and activities, including recruitment and selection, employee benefits administration, job analysis and classification, compensation, employee and labor relations, labor negotiations, employee training and development, and general human resources administration, as well as risk management, occupational safety, worker's compensation, liability insurance. Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels. Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary. Selects, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures; directs and coordinates the work plan for assigned staff; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures. Represents the City as chief negotiator and directs staff in negotiations during meet-and-confer sessions with various employee organizations; develops bargaining strategies; communicates with and suggests direction to the City Manager and City Council during the meet and confer process; administers the provisions of existing employee agreements; represents the City in matters of concern to unions and associations representing City employees. Provides assistance to management, supervisors, and staff in the interpretation of personnel policies and procedures and processing of employee grievances; serves as hearing officer for the second level of the grievance procedure. Oversees the distribution of worker's compensation benefits, settlements, and administration; attends court hearings for the City in matters of worker's compensation and liability property damages; directs accident investigations and field safety inspections with regards to compliance with Americans with Disabilities Act (ADA), OSHA, and City safety regulations, standards, and policies. Develops, implements, and conducts risk management training and education of staff; ensures compliance with Federal and State laws, regulations, and standards as they are updated or changed. Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award. Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues; provides staff support to commissions, committees, and task forces; participates in community events and workshops. Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate. Oversees and participates in developing, receiving, reviewing, and processing information for a variety of departmental, State mandated, and statistical reports and records, including Occupational Safety Health Act (OSHA) logs, annual self-insured worker's compensation reports, auto and/or employee accident reports, property damage reports, claims analysis, worker's compensation claims expenses, medical auditing summary, and other related reports. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources and other services as they relate to the area of assignment. Maintains and directs the maintenance of working and official departmental files. Monitors changes in laws, regulations, and technology that may affect City or departmental operations; implements policy and procedural changes as required. Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the City Manager; makes presentations to the City Council and a variety of boards and commissions. Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. Serves in the emergency operation center. Performs other duties as assigned. Typical Qualifications QUALIFICATIONS Knowledge of: Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision. Principles and practices of budget administration. Public agency contract administration and City-wide administrative practices, and general principles of risk management related to the functions of the assigned area. Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Principles, practices, and techniques of human resources in a public agency setting, including recruitment, selection, equal employment opportunity, and employee orientation; job analysis and classification; compensation and benefit analysis and administration; risk management, worker's compensation, and occupational safety; and employee and labor relations, including the interpretation of laws, regulations, policies, and procedures. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Technical, legal, financial, and public relations problems associated with the management of human resources programs. Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures. Principles and procedures of technical report writing, and preparation of correspondence and presentations. Record keeping principles and procedures. Modern office practices, methods, and computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. Provide administrative and professional leadership and direction for the department and the City. Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations. Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility. Select, train, motivate, and evaluate the work of staff and train staff in work procedures. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Effectively administer a variety of human resources programs and administrative activities. Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Establish and maintain a variety of filing, record keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in human resources management, public or business administration, or a related field and seven (7) years of management and/or administrative experience in human resources, employee and labor relations, and risk management administration. A Master's degree in business or public administration or a related field is preferred. Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Possession of, or ability to obtain, an Associate in Risk Management certificate is desirable. Possession of, or ability to obtain, a SHRM or IPMA-HR certification is desirable. Supplemental Information Applicants must submit a fully completed online application and attach a resume of two (2) pages in length or less in PDF format for consideration. Closing Date/Time:
Description Please click link below to review the job announcement: City of Westminster - Human Resources and Risk Management Director Official Job Announcement DEFINITION Under administrative and general policy direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Human Resources and Risk Management Department, including human resources administration, risk management, safety management and training, property claims management, workers' compensation and employee relations; directs and administers comprehensive human resources programs and activities of the City, which include recruitment and selection, employee benefits administration, job analysis and classification, compensation, labor negotiations, employee training and development, and general human resources administration; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex professional assistance to the City Manager in areas of expertise; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives administrative and general policy direction from the City Manager. The work provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines. Exercises general direction and supervision over management, supervisory, professional, technical, and administrative support staff through subordinate levels of management and supervision. CLASS CHARACTERISTICS This is a Department Director classification that oversees, directs, and participates in all activities of the Human Resources Department, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class provides assistance to the City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy and municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines. Examples of Duties EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Assumes full management responsibility for all Human Resources and Risk Management Department programs, services, and activities, including recruitment and selection, employee benefits administration, job analysis and classification, compensation, employee and labor relations, labor negotiations, employee training and development, and general human resources administration, as well as risk management, occupational safety, worker's compensation, liability insurance. Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels. Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary. Selects, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures; directs and coordinates the work plan for assigned staff; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures. Represents the City as chief negotiator and directs staff in negotiations during meet-and-confer sessions with various employee organizations; develops bargaining strategies; communicates with and suggests direction to the City Manager and City Council during the meet and confer process; administers the provisions of existing employee agreements; represents the City in matters of concern to unions and associations representing City employees. Provides assistance to management, supervisors, and staff in the interpretation of personnel policies and procedures and processing of employee grievances; serves as hearing officer for the second level of the grievance procedure. Oversees the distribution of worker's compensation benefits, settlements, and administration; attends court hearings for the City in matters of worker's compensation and liability property damages; directs accident investigations and field safety inspections with regards to compliance with Americans with Disabilities Act (ADA), OSHA, and City safety regulations, standards, and policies. Develops, implements, and conducts risk management training and education of staff; ensures compliance with Federal and State laws, regulations, and standards as they are updated or changed. Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award. Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues; provides staff support to commissions, committees, and task forces; participates in community events and workshops. Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate. Oversees and participates in developing, receiving, reviewing, and processing information for a variety of departmental, State mandated, and statistical reports and records, including Occupational Safety Health Act (OSHA) logs, annual self-insured worker's compensation reports, auto and/or employee accident reports, property damage reports, claims analysis, worker's compensation claims expenses, medical auditing summary, and other related reports. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources and other services as they relate to the area of assignment. Maintains and directs the maintenance of working and official departmental files. Monitors changes in laws, regulations, and technology that may affect City or departmental operations; implements policy and procedural changes as required. Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the City Manager; makes presentations to the City Council and a variety of boards and commissions. Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. Serves in the emergency operation center. Performs other duties as assigned. Typical Qualifications QUALIFICATIONS Knowledge of: Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision. Principles and practices of budget administration. Public agency contract administration and City-wide administrative practices, and general principles of risk management related to the functions of the assigned area. Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Principles, practices, and techniques of human resources in a public agency setting, including recruitment, selection, equal employment opportunity, and employee orientation; job analysis and classification; compensation and benefit analysis and administration; risk management, worker's compensation, and occupational safety; and employee and labor relations, including the interpretation of laws, regulations, policies, and procedures. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Technical, legal, financial, and public relations problems associated with the management of human resources programs. Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures. Principles and procedures of technical report writing, and preparation of correspondence and presentations. Record keeping principles and procedures. Modern office practices, methods, and computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. Provide administrative and professional leadership and direction for the department and the City. Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations. Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility. Select, train, motivate, and evaluate the work of staff and train staff in work procedures. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Effectively administer a variety of human resources programs and administrative activities. Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Establish and maintain a variety of filing, record keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in human resources management, public or business administration, or a related field and seven (7) years of management and/or administrative experience in human resources, employee and labor relations, and risk management administration. A Master's degree in business or public administration or a related field is preferred. Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Possession of, or ability to obtain, an Associate in Risk Management certificate is desirable. Possession of, or ability to obtain, a SHRM or IPMA-HR certification is desirable. Supplemental Information Applicants must submit a fully completed online application and attach a resume of two (2) pages in length or less in PDF format for consideration. Closing Date/Time:
