Utilities Customer Service Representative City of Waco, TX 1 of 3 Utilities Customer Service Representative Office / Clerical 8640 Customer Service Supervisor Utilities 217 Non-Exempt Physical Type #1 PRIMARY DUTY: Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Provides customer services for WUSD clients; processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. • Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services. • Provides prompt, courteous and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Perform other related and assigned duties as required. • Driving is essential KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City utility billing rules and procedures. • Principles of record keeping, accounting and bookkeeping and records management. • Customer service principles and methods. • City and Microsoft software. • Federal and state regulations, including applicable FTC and Banking regulations. Skill in: • Entering data and numerical information into a computer system with speed and accuracy and maintaining electronic records, files and databases. • Operating a personal computer utilizing standard and specialized enterprise software. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND two years' customer service, call-center or bookkeeping experience. LICENSE AND CERTIFICATION: Utilities Customer Service Representative City of Waco, TX 2 of 3 • Must possess a valid Texas Driver's License. • According to the needs of the City, specific training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Utilities Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Jan 15, 2021
Utilities Customer Service Representative City of Waco, TX 1 of 3 Utilities Customer Service Representative Office / Clerical 8640 Customer Service Supervisor Utilities 217 Non-Exempt Physical Type #1 PRIMARY DUTY: Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Provides customer services for WUSD clients; processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. • Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services. • Provides prompt, courteous and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Perform other related and assigned duties as required. • Driving is essential KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City utility billing rules and procedures. • Principles of record keeping, accounting and bookkeeping and records management. • Customer service principles and methods. • City and Microsoft software. • Federal and state regulations, including applicable FTC and Banking regulations. Skill in: • Entering data and numerical information into a computer system with speed and accuracy and maintaining electronic records, files and databases. • Operating a personal computer utilizing standard and specialized enterprise software. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND two years' customer service, call-center or bookkeeping experience. LICENSE AND CERTIFICATION: Utilities Customer Service Representative City of Waco, TX 2 of 3 • Must possess a valid Texas Driver's License. • According to the needs of the City, specific training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Utilities Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, CA, United States
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Individuals who pass screening qualifications may be invited to a written exam. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Closing Date/Time: Continuous
Dec 21, 2020
Full Time
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Individuals who pass screening qualifications may be invited to a written exam. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Closing Date/Time: Continuous
Description About the Department/Division: The City of Palo Alto is a fast-paced, dynamic, and innovative environment that is focused on providing exceptional service. The Planning and Development Services department reviews private and public development proposals, enforces municipal regulations and provides policy analysis to elected and appointed officials. Development Services is a program within the department that is principally responsible for reviewing and issuing building permits, conducting inspections and providing customer service to our residents, business owners, developers, and trade professionals. This work is largely carried out in the City's Development Center, which is a one stop permitting center. Our staff is knowledgeable and professional. We strive for consistency in our work, predicable review times, adherence to local and state laws while facilitating applicants through the review and construction process. About the Opportunity: This is a critical leadership position that reports directly to the Chief Building Official (CBO). The CBO relies on this leader to take ownership of the permitting and plan review operations. The CBO also expects this leader to take responsibility for ensuring the thorough and efficient issuance of building permits. The Assistant Chief Building Official (ACBO) directly oversees several integral components of the Development Services Division which include: Online Permit Services System - Oversee and manage the Online Permit Services system (OPS); an essential platform that allows for business continuity, customer service, and the issuance of building permits in a remote setting. Responsibilities include training, developing protocols, and resolving customer issues. Plan Check Services - Oversee and manage consultant team and staff responsible for reviewing plans; ensure structures meet all applicable building codes prior to permit issuance. This individual will oversee all plan check services, including the distribution of work to consultants, contract management for the consultant team, and perform internal plan review for quality control. Customer Service - Support the Chief Building Official in problem solving and resolving higher level challenges with a customer-oriented approach. Collaborate with the Development Services Permit Manager to be a resource for staff at the Development Center, including technical and customer service training. Green Building & Sustainability - Provide leadership and expertise to the City's Sustainability Committee, which supports the achievement of City-wide climate change and sustainability goals. Manage the Green Building program and its projects in collaboration with partner departments such as Public Works and Utilities. Professional Organizations - The ACBO serves as our City representative for building-related professional organizations. This person acts as liaison and intermediary to the Insurance Services Office (ISO) Building Code Effectiveness Grading Schedule (BCEGS), which scores the city based on technical expertise, quality control, and proper management. Public Policy Development - Manages and informs special projects such as ordinance changes and code adoptions. Ideal Candidate: The ideal candidate is a motivated and experienced building professional, with knowledge and experience spanning the development process. The ideal candidate is dedicated to public service and providing excellent service while taking seriously the discharge of their duties on behalf of the public. The ideal candidate would be a team-oriented professional that demonstrates a strong work ethic. In this leadership role, the candidate will communicate effectively and be able to build strong teams through strong interpersonal skills. This person must enjoy engaging with the public and delivering excellent service. This person will foster cooperative working relationships between City staff, property owners, and the wider development community. The ideal candidate will demonstrate the ability to: Coordinate multiple projects and complex tasks simultaneously. Read and interpret applicable building plans, specifications and building codes for compliance with adopted City codes, ordinances, and state statutes. Perform plan check of industrial, commercial, public, and residential structures for compliance with all codes and ordinances to ensure completeness and accuracy. Communicate clearly and concisely, both orally and in writing. Coordinate public information and customer service for all matters pertaining to Building Division operations. Foster cooperation between other city departments such as Fire, Utilities, Planning and Public Works. Recommend and administer divisional operations and programs and assist in preparing the department budget. Assign, coordinate, supervise, and evaluate staff and manage consultant contracts. Provide periodic training programs for departmental staff. The ideal candidate will also demonstrate knowledge and ability to : Of commercial and residential building construction, electrical, mechanical, and plumbing systems and related equipment, components, materials, instruments, and systems, including their design, installation, testing, uses, repair or maintenance. Learn City policies and procedures related to the development process, including building, site development, mapping, and permit application procedures. Proficient in the use of office equipment including copiers, faxes, scanners, computers, mobile devices, including software applications. Of customer service principles and City/department customer service goals. Of and experience using automated information management system. The City currently uses Accela and DigEplan. Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through: Education: Bachelor's degree in civil or structural engineering and/or architecture or equivalent and; Experience: Three years of increasingly responsible experience capable of managing staff and resources. Licensing Requirements: At time of hire must have possession of: State of California Engineering and/or Architectural license. Possession of the following certifications are highly desirable: ICC Master Code Professional ICC ICC Certified Building Official ICC Plans Examiner ICC Green Building Plans Examiner ICC Residential Energy Plan Examiner ICC Commercial Energy Plans Examiner California Accessibility Specialist Certification (CASp) California Safety Assessment Certification Closing Date/Time: 2/23/2021 11:59 PM Pacific
Jan 25, 2021
Full Time
Description About the Department/Division: The City of Palo Alto is a fast-paced, dynamic, and innovative environment that is focused on providing exceptional service. The Planning and Development Services department reviews private and public development proposals, enforces municipal regulations and provides policy analysis to elected and appointed officials. Development Services is a program within the department that is principally responsible for reviewing and issuing building permits, conducting inspections and providing customer service to our residents, business owners, developers, and trade professionals. This work is largely carried out in the City's Development Center, which is a one stop permitting center. Our staff is knowledgeable and professional. We strive for consistency in our work, predicable review times, adherence to local and state laws while facilitating applicants through the review and construction process. About the Opportunity: This is a critical leadership position that reports directly to the Chief Building Official (CBO). The CBO relies on this leader to take ownership of the permitting and plan review operations. The CBO also expects this leader to take responsibility for ensuring the thorough and efficient issuance of building permits. The Assistant Chief Building Official (ACBO) directly oversees several integral components of the Development Services Division which include: Online Permit Services System - Oversee and manage the Online Permit Services system (OPS); an essential platform that allows for business continuity, customer service, and the issuance of building permits in a remote setting. Responsibilities include training, developing protocols, and resolving customer issues. Plan Check Services - Oversee and manage consultant team and staff responsible for reviewing plans; ensure structures meet all applicable building codes prior to permit issuance. This individual will oversee all plan check services, including the distribution of work to consultants, contract management for the consultant team, and perform internal plan review for quality control. Customer Service - Support the Chief Building Official in problem solving and resolving higher level challenges with a customer-oriented approach. Collaborate with the Development Services Permit Manager to be a resource for staff at the Development Center, including technical and customer service training. Green Building & Sustainability - Provide leadership and expertise to the City's Sustainability Committee, which supports the achievement of City-wide climate change and sustainability goals. Manage the Green Building program and its projects in collaboration with partner departments such as Public Works and Utilities. Professional Organizations - The ACBO serves as our City representative for building-related professional organizations. This person acts as liaison and intermediary to the Insurance Services Office (ISO) Building Code Effectiveness Grading Schedule (BCEGS), which scores the city based on technical expertise, quality control, and proper management. Public Policy Development - Manages and informs special projects such as ordinance changes and code adoptions. Ideal Candidate: The ideal candidate is a motivated and experienced building professional, with knowledge and experience spanning the development process. The ideal candidate is dedicated to public service and providing excellent service while taking seriously the discharge of their duties on behalf of the public. The ideal candidate would be a team-oriented professional that demonstrates a strong work ethic. In this leadership role, the candidate will communicate effectively and be able to build strong teams through strong interpersonal skills. This person must enjoy engaging with the public and delivering excellent service. This person will foster cooperative working relationships between City staff, property owners, and the wider development community. The ideal candidate will demonstrate the ability to: Coordinate multiple projects and complex tasks simultaneously. Read and interpret applicable building plans, specifications and building codes for compliance with adopted City codes, ordinances, and state statutes. Perform plan check of industrial, commercial, public, and residential structures for compliance with all codes and ordinances to ensure completeness and accuracy. Communicate clearly and concisely, both orally and in writing. Coordinate public information and customer service for all matters pertaining to Building Division operations. Foster cooperation between other city departments such as Fire, Utilities, Planning and Public Works. Recommend and administer divisional operations and programs and assist in preparing the department budget. Assign, coordinate, supervise, and evaluate staff and manage consultant contracts. Provide periodic training programs for departmental staff. The ideal candidate will also demonstrate knowledge and ability to : Of commercial and residential building construction, electrical, mechanical, and plumbing systems and related equipment, components, materials, instruments, and systems, including their design, installation, testing, uses, repair or maintenance. Learn City policies and procedures related to the development process, including building, site development, mapping, and permit application procedures. Proficient in the use of office equipment including copiers, faxes, scanners, computers, mobile devices, including software applications. Of customer service principles and City/department customer service goals. Of and experience using automated information management system. The City currently uses Accela and DigEplan. Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through: Education: Bachelor's degree in civil or structural engineering and/or architecture or equivalent and; Experience: Three years of increasingly responsible experience capable of managing staff and resources. Licensing Requirements: At time of hire must have possession of: State of California Engineering and/or Architectural license. Possession of the following certifications are highly desirable: ICC Master Code Professional ICC ICC Certified Building Official ICC Plans Examiner ICC Green Building Plans Examiner ICC Residential Energy Plan Examiner ICC Commercial Energy Plans Examiner California Accessibility Specialist Certification (CASp) California Safety Assessment Certification Closing Date/Time: 2/23/2021 11:59 PM Pacific
Wastewater Plant Superintendent- Implemented 5/16 City of Waco, TX 1 of 4 Wastewater Treatment Plant Superintendent Management / Supervisory 8710 Utilities Plant Operations Manager Utilities 131 PRIMARY DUTY: Under general supervision, plans and manages the operations, maintenance, and repair of the Wastewater Treatment Plants (WWTP) for the Waco Water Utility Services Department (WUSD); coordinates with City departments and State agencies to assure compliance with state and federal environmental regulations and standards, and City policies, procedures, and goals. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Plans, manages, reviews, and evaluates multiple Wastewater Treatment Plants (WWTP) including operations, maintenance, and repair programs and projects; assures that quality standards are met, appropriate services are provided, and programs are in compliance with state and federal regulations. • Manages regulatory agency reporting; reviews status reports, and initiates actions required to correct environmental and safety violations, and potential problems; monitors water utilities trends, anticipates the potential impact, and recommends appropriate actions. • Reviews and analyzes operational data and activity reports; identifies infrastructure needs, service demands, and resource availability; develops recommendations and plans to improve operational effectiveness, including use of new equipment and technological advancements. • Manages staff through appropriate delegation, mentoring, and work supervision; assigns duties, responsibilities, resources, and scope of authority; meets regularly with staff to discuss and resolve workload, technical, and safety issues. • Reviews operations and workload in order to anticipate technical and management problems; monitors operations and recommends policies and procedures to improve the WWTP functions; analyzes workload trends, and recommends staffing and assignment adjustments. • Writes technical and analytical reports, and makes technical estimates of a specialized nature in connection with WWTP programs, contracts, and regulatory issues. • Develops Capital Improvement Program (CIP) project proposals and recommends priorities; manages infrastructure and equipment improvement projects. • Manages the collection, analysis, and reporting of operational and financial data; analyzes WWTP financial and resource information; develops and manages budgets, and monitors revenues and expenditures. • Effectively communicates WWTP issues with City management; interprets and explains federal and state rules and regulations, and City codes and ordinances. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • May be required to respond after hours, including holidays and weekends, in the event of a departmental or City wide emergency. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Maintenance and repair standards for wastewater treatment facilities and equipment. Wastewater Treatment Plant Superintendent City of Waco, TX 2 of 4 • Principles and practices of government project management. • State and Federal regulations governing municipal utilities, environmental science, and the treatment and transmission of water/wastewater; including United States Environmental Protection Agency (US EPA), and Texas Commission on Environmental Quality (TCEQ) standards. • Methods, materials, tools and equipment used in WWTP construction, repair, and maintenance projects. • TCEQ quality regulations, inspection protocols, best practices, and compliance standards. • Regional public health protocols, environmental protection issues, and regulatory standards. • Principles and practices of public sector administrative management, including cost accounting, budgeting, purchasing, strategic planning, customer service, and personnel rules. • Techniques and practices for efficient and cost effective management of resources. • Environmentally responsible and resource-efficient public utilities maintenance techniques. • OSHA safety rules and regulations, and safety standards in utility plant environments. Skill in: • Analyzing WWTP infrastructure and maintenance issues, evaluating alternatives, and developing logical recommendations based on findings. • Interpreting and applying technical standards and procedures, federal and state rules and regulations, and City policies and procedures. • Assessing and prioritizing multiple tasks, projects and demands. • Interpreting and applying public health and safety principles and practices in a regulatory environment. • Compiling and analyzing WUSD data, maintaining accurate records, and generating reports. • Using initiative and independent judgment within established procedural guidelines. • Managing staff, delegating tasks and authority, and coaching to improve staff performance. • Establishing and maintaining cooperative working relationships with City employees, officials, and representatives from other local, state and federal agencies. • Using a personal computer and specialized software applications. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: Associate's Degree in Environmental Science, Engineering, Business or Public Administration, or a related field is required; AND seven years' experience in Water/Wastewater utilities management, and project management in the public sector; OR an equivalent combination of education and experience. Bachelor's Degree is preferred. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Minimum Class B Wastewater license from Texas Commission on Environmental Quality (TCEQ) is required. • Class A Wastewater license from Texas Commission on Environmental Quality (TCEQ) is required within one year of employment. According to the needs of the City, additional training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activity of this position o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Stooping - Bending body downward and forward by bending spine at the waist. o Kneeling - Bending legs at knee to come to a rest on knee or knees. o Crouching - Bending the body downward and forward by bending leg and spine. Wastewater Treatment Plant Superintendent City of Waco, TX 3 of 4 o Crawling - Moving about on hands and knees or hands and feet. o Reaching - Extending hand(s) and arm(s) in any direction. o Standing - Particularly for sustained periods of time. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. • The physical requirements of this position o Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. o Must be capable of performing confined space entry. • The following personal protective equipment may be required and must be worn when required by the task being performed o Hardhats, gloves, eye protection, face protection, ear protection, reflective vests, proper footwear up to and including steel toed boots. • The visual acuity requirements including color, depth perception, and field vision. o The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures o The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. • The conditions the worker will be subject to in this position o The worker is subject to outside environmental conditions. No effective protection from the weather. o The worker is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. o The worker is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. o The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Wastewater Treatment Plant Superintendent City of Waco, TX 4 of 4 o The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system or the skin: chemicals, fumes, odors, dust, mists, gases, or poor ventilation. o The worker is frequently in close quarters, crawl spaces, shafts, man holes, enclosed rooms, sewage and line pipes, and other areas that could cause claustrophobia. o The worker is subject to climbing towers and pipe systems that could exceed 20 feet in the air. o The worker is required to function in narrow aisles or passageways. This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Dec 24, 2020
Wastewater Plant Superintendent- Implemented 5/16 City of Waco, TX 1 of 4 Wastewater Treatment Plant Superintendent Management / Supervisory 8710 Utilities Plant Operations Manager Utilities 131 PRIMARY DUTY: Under general supervision, plans and manages the operations, maintenance, and repair of the Wastewater Treatment Plants (WWTP) for the Waco Water Utility Services Department (WUSD); coordinates with City departments and State agencies to assure compliance with state and federal environmental regulations and standards, and City policies, procedures, and goals. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Plans, manages, reviews, and evaluates multiple Wastewater Treatment Plants (WWTP) including operations, maintenance, and repair programs and projects; assures that quality standards are met, appropriate services are provided, and programs are in compliance with state and federal regulations. • Manages regulatory agency reporting; reviews status reports, and initiates actions required to correct environmental and safety violations, and potential problems; monitors water utilities trends, anticipates the potential impact, and recommends appropriate actions. • Reviews and analyzes operational data and activity reports; identifies infrastructure needs, service demands, and resource availability; develops recommendations and plans to improve operational effectiveness, including use of new equipment and technological advancements. • Manages staff through appropriate delegation, mentoring, and work supervision; assigns duties, responsibilities, resources, and scope of authority; meets regularly with staff to discuss and resolve workload, technical, and safety issues. • Reviews operations and workload in order to anticipate technical and management problems; monitors operations and recommends policies and procedures to improve the WWTP functions; analyzes workload trends, and recommends staffing and assignment adjustments. • Writes technical and analytical reports, and makes technical estimates of a specialized nature in connection with WWTP programs, contracts, and regulatory issues. • Develops Capital Improvement Program (CIP) project proposals and recommends priorities; manages infrastructure and equipment improvement projects. • Manages the collection, analysis, and reporting of operational and financial data; analyzes WWTP financial and resource information; develops and manages budgets, and monitors revenues and expenditures. • Effectively communicates WWTP issues with City management; interprets and explains federal and state rules and regulations, and City codes and ordinances. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • May be required to respond after hours, including holidays and weekends, in the event of a departmental or City wide emergency. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Maintenance and repair standards for wastewater treatment facilities and equipment. Wastewater Treatment Plant Superintendent City of Waco, TX 2 of 4 • Principles and practices of government project management. • State and Federal regulations governing municipal utilities, environmental science, and the treatment and transmission of water/wastewater; including United States Environmental Protection Agency (US EPA), and Texas Commission on Environmental Quality (TCEQ) standards. • Methods, materials, tools and equipment used in WWTP construction, repair, and maintenance projects. • TCEQ quality regulations, inspection protocols, best practices, and compliance standards. • Regional public health protocols, environmental protection issues, and regulatory standards. • Principles and practices of public sector administrative management, including cost accounting, budgeting, purchasing, strategic planning, customer service, and personnel rules. • Techniques and practices for efficient and cost effective management of resources. • Environmentally responsible and resource-efficient public utilities maintenance techniques. • OSHA safety rules and regulations, and safety standards in utility plant environments. Skill in: • Analyzing WWTP infrastructure and maintenance issues, evaluating alternatives, and developing logical recommendations based on findings. • Interpreting and applying technical standards and procedures, federal and state rules and regulations, and City policies and procedures. • Assessing and prioritizing multiple tasks, projects and demands. • Interpreting and applying public health and safety principles and practices in a regulatory environment. • Compiling and analyzing WUSD data, maintaining accurate records, and generating reports. • Using initiative and independent judgment within established procedural guidelines. • Managing staff, delegating tasks and authority, and coaching to improve staff performance. • Establishing and maintaining cooperative working relationships with City employees, officials, and representatives from other local, state and federal agencies. • Using a personal computer and specialized software applications. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: Associate's Degree in Environmental Science, Engineering, Business or Public Administration, or a related field is required; AND seven years' experience in Water/Wastewater utilities management, and project management in the public sector; OR an equivalent combination of education and experience. Bachelor's Degree is preferred. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Minimum Class B Wastewater license from Texas Commission on Environmental Quality (TCEQ) is required. • Class A Wastewater license from Texas Commission on Environmental Quality (TCEQ) is required within one year of employment. According to the needs of the City, additional training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activity of this position o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Stooping - Bending body downward and forward by bending spine at the waist. o Kneeling - Bending legs at knee to come to a rest on knee or knees. o Crouching - Bending the body downward and forward by bending leg and spine. Wastewater Treatment Plant Superintendent City of Waco, TX 3 of 4 o Crawling - Moving about on hands and knees or hands and feet. o Reaching - Extending hand(s) and arm(s) in any direction. o Standing - Particularly for sustained periods of time. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. • The physical requirements of this position o Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. o Must be capable of performing confined space entry. • The following personal protective equipment may be required and must be worn when required by the task being performed o Hardhats, gloves, eye protection, face protection, ear protection, reflective vests, proper footwear up to and including steel toed boots. • The visual acuity requirements including color, depth perception, and field vision. o The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures o The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. • The conditions the worker will be subject to in this position o The worker is subject to outside environmental conditions. No effective protection from the weather. o The worker is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. o The worker is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. o The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Wastewater Treatment Plant Superintendent City of Waco, TX 4 of 4 o The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system or the skin: chemicals, fumes, odors, dust, mists, gases, or poor ventilation. o The worker is frequently in close quarters, crawl spaces, shafts, man holes, enclosed rooms, sewage and line pipes, and other areas that could cause claustrophobia. o The worker is subject to climbing towers and pipe systems that could exceed 20 feet in the air. o The worker is required to function in narrow aisles or passageways. This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Position Description The City of Tacoma is seeking an experienced Human Resources Business Partner (HRBP) to join the Human Resources team at Tacoma Public Utilities. Under the general direction of the Assistant Human Resources Director at Tacoma Public Utilities (TPU) , the HRBP, in the classification of Human Resources Senior Analyst, helps to develop and execute strategies focused on enhancing equity, inclusion, and diversity, employee relations, organizational culture, talent management and full-cycle recruitment, including developing and strengthening the talent pipeline. Well qualified candidates for the HRBP position: Have deep experience with and a strong understanding of best practices in human resources management and a proven ability to implement, execute and deliver innovative HR solutions Use independent judgement and expertise to consult on and recommend solutions to complex employee relations matters Knowledge of federal, state, and city human resources laws, rules, regulations, policies and procedures related employee relations and collective bargaining agreements Build relationships with leaders and understand business priorities in order to translate them into the highest optimal impact solutions Make connections with local HR professionals to share and develop best practices that improve performance, retention and the overall employee experience. This position is located at and supports Tacoma Public Utilities where the amenities include free parking, an onsite cafeteria and an exercise facility. Essential Duties Formulate a sustainable recruitment strategy that incorporates best practices and includes actions to strengthen and enhance the talent pipeline Under the general direction of the Assistant Human Resources Director at TPU, conducts complex investigations that may include, code of ethics violations and challenging employee relations issues Collaborate with human resources colleagues, the Office of Equity and Human Rights, the TPU Equity Committee and others to develop goals and strategies in support of the City's Racial Equity Action Planning efforts In coordination with TPU's Assistant Human Resources Director, prepares and implements strategic and tactical plans to address customer needs Serve as a lead worker to the TPU's Human Resources Analysts and supervisor and coach to Human Resources Specialist and Human Resources Assistant with in TPU Human Resources department. Assist in the development, implementation and interpretation of approved HR related rules and organizational policies Provide consultation to managers and Human Resources Analysts seeking advice on sensitive employee coaching, performance, and discipline matters. Advise on complex organizational issues including, department climate assessments, workforce planning, and reorganizations Develops and tracks key metrics to improve the performance of the Talent Services function at TPU Coordinates and or leads special projects, task forces, or committees as directed by the TPU Assistant Human Resources Director. Provides project management, oversight and leadership of HR specific process improvement projects. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Benefits The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits. Qualifications Required: An equivalent combination to: a bachelor's degree with a focus on human resources, business, social or organizational behavior sciences, public administration or a related field AND three (3) years of broad-based professional human resource experience, including facilitating organizational development or change and advising and consulting on human resources issues with particular emphasis on the areas of recruitment; employee relations; and diversity, equity and inclusion. OR 4-6 years of Human Resources Business Partner or HR Generalist experience with particular emphasis on the areas of recruitment; employee relations; and diversity, equity and inclusion. Equivalent e ducation and/or experience may be substituted to meet the minimum qualifications. Preferred Qualifications Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization Strong business acumen and ability to work well across different divisions in order to integrate HR and business strategies Proven ability to diagnose issues and drive appropriate solutions with self-initiative Proven knowledge of principles and practices related to effective human resources management At least one year as a human resources representative in a highly unionized environment Competent in using the Microsoft Suite Change management experience Strong project management experience Excellent written and verbal communication skills; high quality document preparation and presentation abilities LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS: There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position. Depending upon assignment a WA driver's license may be required. Individuals may have to pass a background check depending upon assignment. Knowledge & Skills Ensures Accountability Holding self and others accountable to meet commitments. Collaboration Building partnerships and working collaboratively with others to meet shared objectives. Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Interpersonal Savvy Relating Openly and comfortably with diverse groups of people. Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. Selection Process & Supplemental Information To be considered for this rewarding career opportunity: Interested individuals must apply online and attach a resume and cover letter that details the responsibilities and accomplishments related to this position. NOTE: Applications received without the required resume and cover letter will not progress in the selection process. Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. Please do not respond with see resume or refer to resume in lieu of answering the questions. Any misrepresentation, falsification or omission of material facts will result in disqualification. Appointment is subject to passing a background check. Positions in this classification are non-represented. The Community The City of Tacoma is committed to achieving equity in its workforce, service delivery, community engagement, and policy decision-making. In particular, the City is focused on ensuring that leaders and employees understand the history and legacy of institutional racism in our country and in Tacoma. Our vision is for the City of Tacoma to be an equitable place to live, work and play, and a place where race and other identities are not predictors of success. Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video ! Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 2/1/2021 5:00 PM Pacific
Jan 21, 2021
Full Time
Position Description The City of Tacoma is seeking an experienced Human Resources Business Partner (HRBP) to join the Human Resources team at Tacoma Public Utilities. Under the general direction of the Assistant Human Resources Director at Tacoma Public Utilities (TPU) , the HRBP, in the classification of Human Resources Senior Analyst, helps to develop and execute strategies focused on enhancing equity, inclusion, and diversity, employee relations, organizational culture, talent management and full-cycle recruitment, including developing and strengthening the talent pipeline. Well qualified candidates for the HRBP position: Have deep experience with and a strong understanding of best practices in human resources management and a proven ability to implement, execute and deliver innovative HR solutions Use independent judgement and expertise to consult on and recommend solutions to complex employee relations matters Knowledge of federal, state, and city human resources laws, rules, regulations, policies and procedures related employee relations and collective bargaining agreements Build relationships with leaders and understand business priorities in order to translate them into the highest optimal impact solutions Make connections with local HR professionals to share and develop best practices that improve performance, retention and the overall employee experience. This position is located at and supports Tacoma Public Utilities where the amenities include free parking, an onsite cafeteria and an exercise facility. Essential Duties Formulate a sustainable recruitment strategy that incorporates best practices and includes actions to strengthen and enhance the talent pipeline Under the general direction of the Assistant Human Resources Director at TPU, conducts complex investigations that may include, code of ethics violations and challenging employee relations issues Collaborate with human resources colleagues, the Office of Equity and Human Rights, the TPU Equity Committee and others to develop goals and strategies in support of the City's Racial Equity Action Planning efforts In coordination with TPU's Assistant Human Resources Director, prepares and implements strategic and tactical plans to address customer needs Serve as a lead worker to the TPU's Human Resources Analysts and supervisor and coach to Human Resources Specialist and Human Resources Assistant with in TPU Human Resources department. Assist in the development, implementation and interpretation of approved HR related rules and organizational policies Provide consultation to managers and Human Resources Analysts seeking advice on sensitive employee coaching, performance, and discipline matters. Advise on complex organizational issues including, department climate assessments, workforce planning, and reorganizations Develops and tracks key metrics to improve the performance of the Talent Services function at TPU Coordinates and or leads special projects, task forces, or committees as directed by the TPU Assistant Human Resources Director. Provides project management, oversight and leadership of HR specific process improvement projects. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Benefits The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits. Qualifications Required: An equivalent combination to: a bachelor's degree with a focus on human resources, business, social or organizational behavior sciences, public administration or a related field AND three (3) years of broad-based professional human resource experience, including facilitating organizational development or change and advising and consulting on human resources issues with particular emphasis on the areas of recruitment; employee relations; and diversity, equity and inclusion. OR 4-6 years of Human Resources Business Partner or HR Generalist experience with particular emphasis on the areas of recruitment; employee relations; and diversity, equity and inclusion. Equivalent e ducation and/or experience may be substituted to meet the minimum qualifications. Preferred Qualifications Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization Strong business acumen and ability to work well across different divisions in order to integrate HR and business strategies Proven ability to diagnose issues and drive appropriate solutions with self-initiative Proven knowledge of principles and practices related to effective human resources management At least one year as a human resources representative in a highly unionized environment Competent in using the Microsoft Suite Change management experience Strong project management experience Excellent written and verbal communication skills; high quality document preparation and presentation abilities LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS: There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position. Depending upon assignment a WA driver's license may be required. Individuals may have to pass a background check depending upon assignment. Knowledge & Skills Ensures Accountability Holding self and others accountable to meet commitments. Collaboration Building partnerships and working collaboratively with others to meet shared objectives. Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Interpersonal Savvy Relating Openly and comfortably with diverse groups of people. Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. Selection Process & Supplemental Information To be considered for this rewarding career opportunity: Interested individuals must apply online and attach a resume and cover letter that details the responsibilities and accomplishments related to this position. NOTE: Applications received without the required resume and cover letter will not progress in the selection process. Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. Please do not respond with see resume or refer to resume in lieu of answering the questions. Any misrepresentation, falsification or omission of material facts will result in disqualification. Appointment is subject to passing a background check. Positions in this classification are non-represented. The Community The City of Tacoma is committed to achieving equity in its workforce, service delivery, community engagement, and policy decision-making. In particular, the City is focused on ensuring that leaders and employees understand the history and legacy of institutional racism in our country and in Tacoma. Our vision is for the City of Tacoma to be an equitable place to live, work and play, and a place where race and other identities are not predictors of success. Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video ! Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 2/1/2021 5:00 PM Pacific
King County, WA
Seattle, Washington, United States
Summary King County Wastewater Treatment Division's (WTD) Comprehensive Planning Unit has an exciting opportunity for a senior planner to help guide and implement the county's combined sewer overflow (CSO) control program. This position will support and guide specific coordination and program objectives relating to regulatory and interagency planning activities, including an upcoming amendment of WTD's CSO Long-term Control Plan. This position will also provide senior guidance, input, and review on other planning efforts, including comprehensive system planning, regional treatment plant planning, conveyance system capacity planning, inflow and infiltration control planning, and asset management planning. WTD is looking for an innovative wastewater utility planner with experience leading planning and coordination efforts on facility projects/programs in a municipal setting. WTD's CSO program is a nationally recognized program that has led the way in managing combined sewers through advanced treatment and green stormwater infrastructure. This position will assist with ensuring the compliance, reporting and planning necessary to meet County policies and state and federal regulations. This position will also help ensure the good use of the public's dollar as the CSO program is implemented. This position requires both working independently and working as a CSO team member that supports various leads, project managers, and operations staff. The position may involve making decisions with minimal guidance on issues that may not have established or clearly defined guidelines, procedures, or policies. This position will be responsible for elements of the Comprehensive Planning Program, including representing the Program within the county and to outside agencies and the public . WTD is committed to the principles of equity and social justice. We value diverse perspectives and life experiences in our workforce and are committed to building a culturally diverse and inclusive environment. WTD strives to provide equitable services to residents and businesses across King County. To learn more about the Wastewater Treatment Division click on the below links: http://www.kingcounty.gov/environment/wtd/About.aspx http://www.kingcounty.gov/environment/wtd/About/Vision.aspx Duration: This Special Duty Assignment or Term Limited Temporary is approved from 2/1/2021 through 1/31/2024. Who is Eligible: This position is open to all qualified applicants. Permanent Telecommuting Requirement The work associated with this position will be performed remotely on a permanent basis. There will be situations where the employee is required to report to a County worksite. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. Work Location: Primarily teleworking and the King Street Center 201 S. Jackson St., Seattle WA 98104 Work Schedule: This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. This full-time position works a 40-hour work week. Monday through Friday 8:00 a.m. to 5:00 p.m. Job Duties Assist with negotiations with the United States Environmental Protection Agency, Washington State Department of Ecology, and the United States Department of Justice regarding potential modifications to King County's CSO consent decree. Lead key tasks for updating King County's CSO Long-Term Control Plan that is currently anticipated to be delivered to King County Council in 2023 and to regulators in 2024. It is currently anticipated that the 2024 CSO Long-Term Control Plan will represent a major modification to the existing plan, accounting for a renegotiated CSO consent decree, new policy direction contained in the Clean Water Plan, and projected impacts of climate change on wet-weather sewer flows. Provide strategic planning direction and technical expertise to coordination efforts with Seattle Public Utilities on planning CSO management and control activities. Lead efforts to develop and implement supplemental compliance plans for CSOs where control projects have been implemented but do not meet the state standard for CSO control. Serve as the CSO program representative on CSO control capital design teams to ensure project adherence to planning and policy goals. Effectively and efficiently apply advanced Project and Program Management industry standards and practices in the areas of strategic planning, coordinating, scope management, budget management, schedule management, monitoring/control, and reporting. Develop, implement and manage scope of work, schedule, budget and contract requirements for multiple planning efforts and program implementation. Develop and successfully manage diverse teams that include technical experts from multiple county Sections or Departments. Develop and manage planning processes to ensure that the appropriate and timely decisions are made and documented. Manage the development of project and program schedules with deliverables. Monitor and control project and program schedules to ensure successful implementation. Document, obtain approval, and manage changes to scope; negotiate contract scopes, schedules and budgets and contract changes. Monitor and control work, report on status of assigned work, measure performance using appropriate tools and techniques, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders. Establish and maintain interpersonal relationships and effectively manage conflict. Procure and administer consultant contracts. Oversee and supervise the preparation of all contract negotiations, change orders, interpretation and compliance monitoring. Make oral presentations to elected officials, community groups and the general public. Work with other King County departments in developing and initiating projects to resolve problems and/or issues regarding facilities. Identify capital project scope, budget, and funding and schedules. Support the County's Equity and Social Justice Initiative. Experience, Qualifications, Knowledge, Skills Required Qualifications: Bachelor's degree in public policy, urban planning, environmental engineering, environmental science, or closely related field or the equivalent combination of education and experience. Increasingly responsible relevant planning, environmental review, and/or policy development experience. Experience working with and interpreting environmental and water quality laws, regulations, permitting, standards, and processes, including compliance data and reporting. Experience developing, coordinating and reviewing various types of technical, costing and policy analyses, including benefit/cost, environmental risk assessment, literature reviews, sustainability, and data statistical analyses to evaluate technical concepts and recommend policies and decisions. Demonstrated leadership experience in applying planning principles, methods and approaches in planning processes to facilitate decision making and stakeholder engagement. Expertise in water or wastewater system and facility planning or design. Experience making presentations to a variety of audiences, including management teams, advisory groups, and/or elected bodies. An advanced knowledge of project management processes and knowledge areas as described by the Project Management Institute's Project Management Body of Knowledge. Superior skills verbally communicating complex technical information with colleagues, senior managers, elected officials, other agencies, contractors, stakeholders, and the general public. Experience producing technical documents for both technical and non-technical audiences; skills include planning, writing, reviewing and editing for content and readability. Advanced team building, conflict resolution, coordination and negotiation skills to facilitate the effective exchange of information, problem solving, and the ability to use collaborative processes to successfully execute projects involving a diverse group of individuals from a matrix organization. Ability to be adaptive and navigate complexity, ambiguity and uncertainty under shifting priorities and tight timelines. Experience preparing materials and presentations for executive management decision making. Ability to remain calm and focused while under periods of stress or conflict. A working knowledge of Microsoft Office. Our Ideal Candidate Will Have The Following Competencies: Technical Expertise - Provides senior technical expertise and guidance and review to staff and contractors regarding analyses of CSO control strategies, wastewater treatment facilities, green stormwater infrastructure design, wastewater system hydraulic modeling, pump stations, conveyance systems, and outfalls Planning - Accurately scopes out length and difficulty of tasks and projects, sets objective and goals, breaks down work into the process steps, develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks, measures performance against goals, evaluates results, can effectively manage multiple highly complex projects and programs at the same time as a routine work load. Building Effective Teams - Blends people into teams when needed, creates strong morale and spirit in their team, shares wins and successes, fosters open dialogue, lets people finish and be responsible for their work, defines success in terms of the whole team, creates a feeling of belonging in the team. Interpersonal Savvy - Relates well to all kinds of people - up, down, and sideways, inside and outside the organization, builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact, can defuse even high-tension situations comfortably, remains calm under stress, is highly effective in managing conflict. Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions, is timely with information. Strategic Agility - Sees ahead clearly, can anticipate future consequences and trends accurately has broad knowledge and perspective, is future oriented, can articulately paint credible pictures and visions of possibilities and likelihoods, can create competitive and breakthrough strategies and plans. License/Certification: Valid Washington State Driver's License Highly Desired: Envision Sustainability Professional ENV SP Knowledge of combined sewer system control, management and operations Physical Requirements: Ability to safely visit various construction sites and wastewater treatment and conveyance facilities. Supplemental Information Application and Selection Process: Application materials will be screened for clarity, completeness including online application, cover letter and resume, and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate in one or more panel interviews. Applications without the following required materials may not be considered for this position. King County application Resume Cover Letter detailing your background and what you can bring to this position Responses to supplemental questions Union Representation: This position is represented by the Technical Employee's Association (TEA). For more information regarding this recruitment, please contact: Diana Eberly Senior Human Resource Analyst 206-477-6899 Diana.eberly@kingcounty.gov Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement. Closing Date/Time: 1/27/2021 11:59 PM Pacific
Jan 16, 2021
Part Time
Summary King County Wastewater Treatment Division's (WTD) Comprehensive Planning Unit has an exciting opportunity for a senior planner to help guide and implement the county's combined sewer overflow (CSO) control program. This position will support and guide specific coordination and program objectives relating to regulatory and interagency planning activities, including an upcoming amendment of WTD's CSO Long-term Control Plan. This position will also provide senior guidance, input, and review on other planning efforts, including comprehensive system planning, regional treatment plant planning, conveyance system capacity planning, inflow and infiltration control planning, and asset management planning. WTD is looking for an innovative wastewater utility planner with experience leading planning and coordination efforts on facility projects/programs in a municipal setting. WTD's CSO program is a nationally recognized program that has led the way in managing combined sewers through advanced treatment and green stormwater infrastructure. This position will assist with ensuring the compliance, reporting and planning necessary to meet County policies and state and federal regulations. This position will also help ensure the good use of the public's dollar as the CSO program is implemented. This position requires both working independently and working as a CSO team member that supports various leads, project managers, and operations staff. The position may involve making decisions with minimal guidance on issues that may not have established or clearly defined guidelines, procedures, or policies. This position will be responsible for elements of the Comprehensive Planning Program, including representing the Program within the county and to outside agencies and the public . WTD is committed to the principles of equity and social justice. We value diverse perspectives and life experiences in our workforce and are committed to building a culturally diverse and inclusive environment. WTD strives to provide equitable services to residents and businesses across King County. To learn more about the Wastewater Treatment Division click on the below links: http://www.kingcounty.gov/environment/wtd/About.aspx http://www.kingcounty.gov/environment/wtd/About/Vision.aspx Duration: This Special Duty Assignment or Term Limited Temporary is approved from 2/1/2021 through 1/31/2024. Who is Eligible: This position is open to all qualified applicants. Permanent Telecommuting Requirement The work associated with this position will be performed remotely on a permanent basis. There will be situations where the employee is required to report to a County worksite. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. Work Location: Primarily teleworking and the King Street Center 201 S. Jackson St., Seattle WA 98104 Work Schedule: This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. This full-time position works a 40-hour work week. Monday through Friday 8:00 a.m. to 5:00 p.m. Job Duties Assist with negotiations with the United States Environmental Protection Agency, Washington State Department of Ecology, and the United States Department of Justice regarding potential modifications to King County's CSO consent decree. Lead key tasks for updating King County's CSO Long-Term Control Plan that is currently anticipated to be delivered to King County Council in 2023 and to regulators in 2024. It is currently anticipated that the 2024 CSO Long-Term Control Plan will represent a major modification to the existing plan, accounting for a renegotiated CSO consent decree, new policy direction contained in the Clean Water Plan, and projected impacts of climate change on wet-weather sewer flows. Provide strategic planning direction and technical expertise to coordination efforts with Seattle Public Utilities on planning CSO management and control activities. Lead efforts to develop and implement supplemental compliance plans for CSOs where control projects have been implemented but do not meet the state standard for CSO control. Serve as the CSO program representative on CSO control capital design teams to ensure project adherence to planning and policy goals. Effectively and efficiently apply advanced Project and Program Management industry standards and practices in the areas of strategic planning, coordinating, scope management, budget management, schedule management, monitoring/control, and reporting. Develop, implement and manage scope of work, schedule, budget and contract requirements for multiple planning efforts and program implementation. Develop and successfully manage diverse teams that include technical experts from multiple county Sections or Departments. Develop and manage planning processes to ensure that the appropriate and timely decisions are made and documented. Manage the development of project and program schedules with deliverables. Monitor and control project and program schedules to ensure successful implementation. Document, obtain approval, and manage changes to scope; negotiate contract scopes, schedules and budgets and contract changes. Monitor and control work, report on status of assigned work, measure performance using appropriate tools and techniques, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders. Establish and maintain interpersonal relationships and effectively manage conflict. Procure and administer consultant contracts. Oversee and supervise the preparation of all contract negotiations, change orders, interpretation and compliance monitoring. Make oral presentations to elected officials, community groups and the general public. Work with other King County departments in developing and initiating projects to resolve problems and/or issues regarding facilities. Identify capital project scope, budget, and funding and schedules. Support the County's Equity and Social Justice Initiative. Experience, Qualifications, Knowledge, Skills Required Qualifications: Bachelor's degree in public policy, urban planning, environmental engineering, environmental science, or closely related field or the equivalent combination of education and experience. Increasingly responsible relevant planning, environmental review, and/or policy development experience. Experience working with and interpreting environmental and water quality laws, regulations, permitting, standards, and processes, including compliance data and reporting. Experience developing, coordinating and reviewing various types of technical, costing and policy analyses, including benefit/cost, environmental risk assessment, literature reviews, sustainability, and data statistical analyses to evaluate technical concepts and recommend policies and decisions. Demonstrated leadership experience in applying planning principles, methods and approaches in planning processes to facilitate decision making and stakeholder engagement. Expertise in water or wastewater system and facility planning or design. Experience making presentations to a variety of audiences, including management teams, advisory groups, and/or elected bodies. An advanced knowledge of project management processes and knowledge areas as described by the Project Management Institute's Project Management Body of Knowledge. Superior skills verbally communicating complex technical information with colleagues, senior managers, elected officials, other agencies, contractors, stakeholders, and the general public. Experience producing technical documents for both technical and non-technical audiences; skills include planning, writing, reviewing and editing for content and readability. Advanced team building, conflict resolution, coordination and negotiation skills to facilitate the effective exchange of information, problem solving, and the ability to use collaborative processes to successfully execute projects involving a diverse group of individuals from a matrix organization. Ability to be adaptive and navigate complexity, ambiguity and uncertainty under shifting priorities and tight timelines. Experience preparing materials and presentations for executive management decision making. Ability to remain calm and focused while under periods of stress or conflict. A working knowledge of Microsoft Office. Our Ideal Candidate Will Have The Following Competencies: Technical Expertise - Provides senior technical expertise and guidance and review to staff and contractors regarding analyses of CSO control strategies, wastewater treatment facilities, green stormwater infrastructure design, wastewater system hydraulic modeling, pump stations, conveyance systems, and outfalls Planning - Accurately scopes out length and difficulty of tasks and projects, sets objective and goals, breaks down work into the process steps, develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks, measures performance against goals, evaluates results, can effectively manage multiple highly complex projects and programs at the same time as a routine work load. Building Effective Teams - Blends people into teams when needed, creates strong morale and spirit in their team, shares wins and successes, fosters open dialogue, lets people finish and be responsible for their work, defines success in terms of the whole team, creates a feeling of belonging in the team. Interpersonal Savvy - Relates well to all kinds of people - up, down, and sideways, inside and outside the organization, builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact, can defuse even high-tension situations comfortably, remains calm under stress, is highly effective in managing conflict. Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions, is timely with information. Strategic Agility - Sees ahead clearly, can anticipate future consequences and trends accurately has broad knowledge and perspective, is future oriented, can articulately paint credible pictures and visions of possibilities and likelihoods, can create competitive and breakthrough strategies and plans. License/Certification: Valid Washington State Driver's License Highly Desired: Envision Sustainability Professional ENV SP Knowledge of combined sewer system control, management and operations Physical Requirements: Ability to safely visit various construction sites and wastewater treatment and conveyance facilities. Supplemental Information Application and Selection Process: Application materials will be screened for clarity, completeness including online application, cover letter and resume, and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate in one or more panel interviews. Applications without the following required materials may not be considered for this position. King County application Resume Cover Letter detailing your background and what you can bring to this position Responses to supplemental questions Union Representation: This position is represented by the Technical Employee's Association (TEA). For more information regarding this recruitment, please contact: Diana Eberly Senior Human Resource Analyst 206-477-6899 Diana.eberly@kingcounty.gov Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement. Closing Date/Time: 1/27/2021 11:59 PM Pacific
