BART
Oakland, California, United States
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $123,544.42 /annually (Minimum) to $160,609.16 /annually (Maximum) - (AFSCME Pay Band F) Initial salary is negotiable between $123,544.42 - $143,719.41, to commensurate with experience and education. Reports To Rolling Stock Maintenance Superintendent or designee. Current Assignment First review of applications will be on September 9, 2024 The Central Maintenance Supervisor (CMS) will be responsible for supervising and dispatching Technicians to mainline revenue vehicle operating problems. They will coordinate assigned activities with other departments and outside agencies and assign work activities and projects to staff. In addition, they will provide highly responsible assistance to the Central Vehicle Trouble Desk Superintendent / Rolling Stock Maintenance Superintendent and perform other related duties as assigned. Furthermore, CMS will evaluate the performance of subordinate employees and administer corrective action as detailed in the Collective Bargaining Agreement (CBA). The ideal candidate will demonstrate expertise as defined by the current assignment and have an illustrated history of the following experience, knowledge, and characteristics: Ability to quickly analyze problems, make decisions, and direct a workforce in a fast-paced Operations Control Center environment. Experience in mass transit railcar operations. Knowledge in railcar systems like automatic train control, propulsion, friction brake, doors, HVAC, pneumatic, trucks, and suspension. Ability to prepare, maintain and review transit vehicle maintenance procedures, documents, records, and reports. Ability to communicate effectively verbally and in writing. Ability to multitask and work under pressure. Ability to exercise sound independent judgement within established policies and procedures. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs . Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs , or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Coordinates the organization, staffing and operational activities for dispatching technicians in response to on-line revenue vehicle operating problems. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews improvement recommendations with appropriate management staff; implements improvements. Directs, coordinates, and reviews the work plan for assigned maintenance services and activities; assigns work activities and projects; monitors work flow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems. Receives and analyzes reported vehicle failures; determines technical support required and dispatches appropriate staff; maintains documentation of vehicle failures including actions taken to correct problems. Monitors transit vehicle status, operating problems and trouble patterns via radio, telephone communications, handheld devices, and visual displays. Advises higher level supervisory staff on the probability of successful train movement and the likelihood of on-site repair and continued operation. Maintains vehicle history records; informs higher-level staff of repair and failure history and other information relevant to the maintenance and repair of transit vehicles; provides safety information to managers on a daily, weekly, and monthly basis. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. As needed provides staff assistance to the Rolling Stock Maintenance Superintendent; participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary. Coordinates maintenance technician services with those of other divisions, outside contractors and agencies; inspects tech offices to maintain and assess the quality of environments; creates training materials for the mainline technicians. Estimates time, materials and equipment required for assigned jobs; requisitions materials as required. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transit vehicle system operation and repair; attends class or courses to learn more skills and improve existing skills. Minimum Qualifications Education Possession of associate degree in Electronic Technology from an accredited college or university, at least two (2) years of college, or completion of military training in electronics. Experience The equivalent of four (4) years of full-time verifiable experience in the maintenance of transit vehicles which must have included at least six months of administrative and/or lead or supervisory experience or certification in supervision, business administration, or a closely related field from an accredited college or university. Substitution Additional experience in electronic or electrical transit vehicle systems repair may be substituted for the education on a year-for-year basis. An A.S. degree is preferred. Other Requirements Must possess and maintain a Main Line Technician Certification, Wayside Certification, and a Radio Operator Certification upon completion of the probationary period. Working Conditions Environmental Conditions Office environment; exposure to computer screens. Physical Conditions May require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time. Knowledge and Skills Knowledge of: Operational characteristics, services, and activities of a revenue vehicle maintenance program Current and complex principles and practices of revenue vehicle maintenance, repair, and troubleshooting Tools and equipment utilized in transit vehicle maintenance and repair Operational characteristics of transit revenue vehicles Transit vehicle electronic and electro-mechanical systems and components Principles and procedures of record keeping Methods and techniques of troubleshooting, diagnosing, evaluating, and assessing transit vehicle malfunction Principles of business letter writing and basic report preparation Principles of using technology as the primary mode of work communication Principles of supervision, training and performance evaluation Occupational hazards and standard safety practice Related Federal, State and local laws, codes and regulations Skill/ Ability in: Supervising and coordinating revenue vehicle maintenance services Selecting, supervising, training and evaluating staff Documenting safety hazards and operational failures over time Analyzing transit vehicle failures and determining repairs Analyzing historical operational failures and predicting future problems Operating a variety of radio and visual communication devices Understanding, interpreting and applying information in maintenance manuals, bulletins and technical publications Monitoring transit vehicle status, operating problems and trouble patterns Interpreting and explaining District revenue vehicle maintenance policies and procedures Operating office equipment including computers and supporting word processing and spreadsheet applications Preparing clear and concise reports Communicating clearly and concisely, both orally and in writing Effectively using social media as a tool to interact with and/or respond to patrons Establishing and maintaining effective working relationships with those contacted in the course of work Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $123,544.42 /annually (Minimum) to $160,609.16 /annually (Maximum) - (AFSCME Pay Band F) Initial salary is negotiable between $123,544.42 - $143,719.41, to commensurate with experience and education. Reports To Rolling Stock Maintenance Superintendent or designee. Current Assignment First review of applications will be on September 9, 2024 The Central Maintenance Supervisor (CMS) will be responsible for supervising and dispatching Technicians to mainline revenue vehicle operating problems. They will coordinate assigned activities with other departments and outside agencies and assign work activities and projects to staff. In addition, they will provide highly responsible assistance to the Central Vehicle Trouble Desk Superintendent / Rolling Stock Maintenance Superintendent and perform other related duties as assigned. Furthermore, CMS will evaluate the performance of subordinate employees and administer corrective action as detailed in the Collective Bargaining Agreement (CBA). The ideal candidate will demonstrate expertise as defined by the current assignment and have an illustrated history of the following experience, knowledge, and characteristics: Ability to quickly analyze problems, make decisions, and direct a workforce in a fast-paced Operations Control Center environment. Experience in mass transit railcar operations. Knowledge in railcar systems like automatic train control, propulsion, friction brake, doors, HVAC, pneumatic, trucks, and suspension. Ability to prepare, maintain and review transit vehicle maintenance procedures, documents, records, and reports. Ability to communicate effectively verbally and in writing. Ability to multitask and work under pressure. Ability to exercise sound independent judgement within established policies and procedures. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs . Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs , or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Coordinates the organization, staffing and operational activities for dispatching technicians in response to on-line revenue vehicle operating problems. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews improvement recommendations with appropriate management staff; implements improvements. Directs, coordinates, and reviews the work plan for assigned maintenance services and activities; assigns work activities and projects; monitors work flow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems. Receives and analyzes reported vehicle failures; determines technical support required and dispatches appropriate staff; maintains documentation of vehicle failures including actions taken to correct problems. Monitors transit vehicle status, operating problems and trouble patterns via radio, telephone communications, handheld devices, and visual displays. Advises higher level supervisory staff on the probability of successful train movement and the likelihood of on-site repair and continued operation. Maintains vehicle history records; informs higher-level staff of repair and failure history and other information relevant to the maintenance and repair of transit vehicles; provides safety information to managers on a daily, weekly, and monthly basis. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. As needed provides staff assistance to the Rolling Stock Maintenance Superintendent; participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary. Coordinates maintenance technician services with those of other divisions, outside contractors and agencies; inspects tech offices to maintain and assess the quality of environments; creates training materials for the mainline technicians. Estimates time, materials and equipment required for assigned jobs; requisitions materials as required. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transit vehicle system operation and repair; attends class or courses to learn more skills and improve existing skills. Minimum Qualifications Education Possession of associate degree in Electronic Technology from an accredited college or university, at least two (2) years of college, or completion of military training in electronics. Experience The equivalent of four (4) years of full-time verifiable experience in the maintenance of transit vehicles which must have included at least six months of administrative and/or lead or supervisory experience or certification in supervision, business administration, or a closely related field from an accredited college or university. Substitution Additional experience in electronic or electrical transit vehicle systems repair may be substituted for the education on a year-for-year basis. An A.S. degree is preferred. Other Requirements Must possess and maintain a Main Line Technician Certification, Wayside Certification, and a Radio Operator Certification upon completion of the probationary period. Working Conditions Environmental Conditions Office environment; exposure to computer screens. Physical Conditions May require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time. Knowledge and Skills Knowledge of: Operational characteristics, services, and activities of a revenue vehicle maintenance program Current and complex principles and practices of revenue vehicle maintenance, repair, and troubleshooting Tools and equipment utilized in transit vehicle maintenance and repair Operational characteristics of transit revenue vehicles Transit vehicle electronic and electro-mechanical systems and components Principles and procedures of record keeping Methods and techniques of troubleshooting, diagnosing, evaluating, and assessing transit vehicle malfunction Principles of business letter writing and basic report preparation Principles of using technology as the primary mode of work communication Principles of supervision, training and performance evaluation Occupational hazards and standard safety practice Related Federal, State and local laws, codes and regulations Skill/ Ability in: Supervising and coordinating revenue vehicle maintenance services Selecting, supervising, training and evaluating staff Documenting safety hazards and operational failures over time Analyzing transit vehicle failures and determining repairs Analyzing historical operational failures and predicting future problems Operating a variety of radio and visual communication devices Understanding, interpreting and applying information in maintenance manuals, bulletins and technical publications Monitoring transit vehicle status, operating problems and trouble patterns Interpreting and explaining District revenue vehicle maintenance policies and procedures Operating office equipment including computers and supporting word processing and spreadsheet applications Preparing clear and concise reports Communicating clearly and concisely, both orally and in writing Effectively using social media as a tool to interact with and/or respond to patrons Establishing and maintaining effective working relationships with those contacted in the course of work Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, California, United States
Description PRIMARY PURPOSE OF POSITION: This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Tuition Reimbursement up to $5,250/year 12 paid holidays and 3 floating holidays 2 weeks of vacation per year $175 monthly Downtown Parking subsidy Professional Development opportunities SUPERVISION RECEIVED/EXERCISED: • Receives direct supervision from the Supervisor or Program Manager. • May receive lead direction and or functional guidance from higher level staff • May exercise technical and functional lead direction over temporary employees and training program participants. Up to the top 50 most qualified candidates may be invited to the written examination. Up to the top 16 scores from the written examination may be invited to the oral examination. Candidates must successfully pass both the written and oral examination in order to be placed on the eligible list for this classification. Essential Areas of Responsibility Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through. Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services. Creates and implements outreach activities to meet agency and departmental goals and objectives. Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public. Responds to written and telephone requests and inquiries from the general public concerning programs. Prepares necessary correspondence. Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness Assists in all aspects of the administration of the agency's public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs. Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations. Education & Experience EXPERIENCE AND EDUCATION GUIDELINES: Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be: Experience: Two years of increasingly responsible experience in social, housing or community services, including case management. Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred. Job Duties & Responsibilities REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS: Knowledge of: Familiarity with activities and services provided by a business environment that implements services in any of the following fields: human services, counseling or a related field; social services, community services, and case management. Modern office methods and equipment including FAX machines, multi-line telephone systems, computers and applicable software; Proper English usage including spelling, grammar punctuation, editing and vocabulary; Public and agency desk procedures and methods of providing services and information; Standard business mathematics, principles and procedures of record keeping. Ability to: Work independently with a high degree of self-motivation and initiative and as part of a team, and the ability to work under pressure. Effectively interview and gather information, record, and correctly evaluate data. Correctly interpret rules and regulations for residents and the general public. Appropriately advise, motivate, and assist program participants. Initiate and answer correspondence independently. Organize and prioritize work effectively, meet required deadlines, and accommodate change. Maintain accurate and systematic records, and client confidentiality. Work effectively with people from a variety of social, economic and ethnic backgrounds. Maintain a sense of surroundings to assure personal safety. Maintain the physical capacity to effectively perform the duties as assigned. Learn, interpret, explain and apply Federal, State, and Housing Authority regulations concerning program(s) operations, eligibility and residential property leasing. Establish and maintain effective working relationships with those contacted in the course of work. Research and develop community resources. Write and format routine business correspondence, reports, documents, manuals and presentations. Operate a computer using various Windows based applications and related programs, including standard, as well as proprietary software. In addition to being a part of an influential organization in the Sacramento community, classifications in Unit 5 - AFSCME are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Downtown parking subsidy of $175/month (eligible classifications) Tuition reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits: Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits: Bilingual certified staff receive an additional 5% each pay period once they have been tersted and certified as a bilingual resource. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
Description PRIMARY PURPOSE OF POSITION: This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Tuition Reimbursement up to $5,250/year 12 paid holidays and 3 floating holidays 2 weeks of vacation per year $175 monthly Downtown Parking subsidy Professional Development opportunities SUPERVISION RECEIVED/EXERCISED: • Receives direct supervision from the Supervisor or Program Manager. • May receive lead direction and or functional guidance from higher level staff • May exercise technical and functional lead direction over temporary employees and training program participants. Up to the top 50 most qualified candidates may be invited to the written examination. Up to the top 16 scores from the written examination may be invited to the oral examination. Candidates must successfully pass both the written and oral examination in order to be placed on the eligible list for this classification. Essential Areas of Responsibility Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through. Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services. Creates and implements outreach activities to meet agency and departmental goals and objectives. Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public. Responds to written and telephone requests and inquiries from the general public concerning programs. Prepares necessary correspondence. Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness Assists in all aspects of the administration of the agency's public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs. Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations. Education & Experience EXPERIENCE AND EDUCATION GUIDELINES: Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be: Experience: Two years of increasingly responsible experience in social, housing or community services, including case management. Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred. Job Duties & Responsibilities REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS: Knowledge of: Familiarity with activities and services provided by a business environment that implements services in any of the following fields: human services, counseling or a related field; social services, community services, and case management. Modern office methods and equipment including FAX machines, multi-line telephone systems, computers and applicable software; Proper English usage including spelling, grammar punctuation, editing and vocabulary; Public and agency desk procedures and methods of providing services and information; Standard business mathematics, principles and procedures of record keeping. Ability to: Work independently with a high degree of self-motivation and initiative and as part of a team, and the ability to work under pressure. Effectively interview and gather information, record, and correctly evaluate data. Correctly interpret rules and regulations for residents and the general public. Appropriately advise, motivate, and assist program participants. Initiate and answer correspondence independently. Organize and prioritize work effectively, meet required deadlines, and accommodate change. Maintain accurate and systematic records, and client confidentiality. Work effectively with people from a variety of social, economic and ethnic backgrounds. Maintain a sense of surroundings to assure personal safety. Maintain the physical capacity to effectively perform the duties as assigned. Learn, interpret, explain and apply Federal, State, and Housing Authority regulations concerning program(s) operations, eligibility and residential property leasing. Establish and maintain effective working relationships with those contacted in the course of work. Research and develop community resources. Write and format routine business correspondence, reports, documents, manuals and presentations. Operate a computer using various Windows based applications and related programs, including standard, as well as proprietary software. In addition to being a part of an influential organization in the Sacramento community, classifications in Unit 5 - AFSCME are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Downtown parking subsidy of $175/month (eligible classifications) Tuition reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits: Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits: Bilingual certified staff receive an additional 5% each pay period once they have been tersted and certified as a bilingual resource. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous