Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. Multiple positions are located in the Mechanical Compliance Section with the Department of Business and Industry, Division of Industrial Relations in Reno, NV. This recruitment is an under fill for a Safety Specialist, Elevator position. Upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority incumbent may progress to the Safety Specialist level. Selected candidates will learn applicable codes to perform jurisdictional inspections and perform required data entry. They will also conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment. Incumbent may be required to use their personal vehicle to conduct state business. Working shifts other than a normal shift may be required, including weekends. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Closing Date/Time:
Dec 21, 2019
Full Time
Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. Multiple positions are located in the Mechanical Compliance Section with the Department of Business and Industry, Division of Industrial Relations in Reno, NV. This recruitment is an under fill for a Safety Specialist, Elevator position. Upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority incumbent may progress to the Safety Specialist level. Selected candidates will learn applicable codes to perform jurisdictional inspections and perform required data entry. They will also conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment. Incumbent may be required to use their personal vehicle to conduct state business. Working shifts other than a normal shift may be required, including weekends. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Closing Date/Time:
Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. Multiple positions are located in the Mechanical Compliance Section with the Department of Business and Industry, Division of Industrial Relations in Las Vegas, NV. This recruitment is an under fill for a Safety Specialist, Elevator position. Upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority incumbent may progress to the Safety Specialist level. Selected candidates will learn applicable codes to perform jurisdictional inspections and perform required data entry. They will also conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment. Incumbent may be required to use their personal vehicle to conduct state business. Working shifts other than a normal shift may be required, including weekends. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Closing Date/Time:
Nov 27, 2019
Full Time
Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. Multiple positions are located in the Mechanical Compliance Section with the Department of Business and Industry, Division of Industrial Relations in Las Vegas, NV. This recruitment is an under fill for a Safety Specialist, Elevator position. Upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority incumbent may progress to the Safety Specialist level. Selected candidates will learn applicable codes to perform jurisdictional inspections and perform required data entry. They will also conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment. Incumbent may be required to use their personal vehicle to conduct state business. Working shifts other than a normal shift may be required, including weekends. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Closing Date/Time:
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department System Safety Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2019 current employee cost $147.14 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $112,707.00/annually - $170,751.00/annually (Pay Band 8) Initial salary will be between $119,750.55/annually - $139,121.96/annually commensurate with experience and education. Posted Date November 25, 2019 Closing Date January 3, 2020 The closing date of this job posting has changed to Open Until Filled. Candidates who previously applied do not need to reapply. Reports To Mgr. of Engineer Safety Days Off To be determined by department manager (during Mon - Fri). Position will be working on weeekends on graveyard shift. Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment BART's System Safety department is actively recruiting to fill a Principal Safety Engineer position. The ideal incumbent in this position will uphold (but not limited to) the following responsibilities: Provides technical safety services to BART System Safety Management Provides technical safety oversight to construction projects Reviews Contract documents and ensures construction safety requirements have been incorporated Reviews Contractor's Health and Safety Plan Reviews Contractor Health and Safety Representative's Resume Reviews Contractor's SSWP and job specific safety plan Visits construction site to conduct safety audits/inspections to locate and abate unsafe conditions and practices Determines safety obstacles that are occurring in the field Reports unsafe acts and conditions to management and provides management with project trends. Reports audit findings to management and creates corrective action plans (CAP) Tracks CAP items to close in a timely fashion Responds to construction related incidents Investigates construction related incidents and reports findings Reviews and approves alternative solutions proposed by contractor Essential Job Functions 1. Recommends and assists in the implementation of division goals and objectives. 2. Participates in the development of policies, procedures and standards; monitors work activities to ensure compliance with established policies, procedures and standards; and makes recommendations for changes and improvements to existing policies, procedures and standards. 3. Updates the System Safety Program Plan, Facilities Safety Criteria, and drafts Safety Certification Program Plans; reviews variance requests; and maintains safety certification records. 4. Represents the District with full authority to enforce contract requirements; evaluates proposed contract changes; prepares independent engineering cost estimates of revised project scopes; inspects construction at substantial and final completion stages. 5. Establishes schedules and methods for overseeing design reviews, inspections, testing, and verification of records; ensures adherence to specifications; identifies resource needs; monitors progress of large scale construction projects. 6. Participates in the preparation and administration of assigned program budget; submits budget recommendations; monitors expenditures. 7. Prepares analytical and statistical reports on assigned project operations and activities. 8. Initiates and evaluates design and field engineering changes during construction; recommends approval of and submits contractor's progress payment applications; recommends retention levels as appropriate. 9. Coordinates with outside agencies on areas of work within their jurisdiction; administers control of required documentation for construction contracts; writes and submits required reports; coordinates the submittal of requested documentation. 10. Prepares or reviews a variety of reports and correspondence on assigned construction projects including monthly and final completion reports, contract modifications and field or design engineering changes. 11. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering design and construction. 12. Participates in the resolution of safety-related non-conformances and discrepancies. 13. Prepares contracts, initiates grant and capital funding requests/proposals, and initiates white papers. 14. Participates in the selection of contracted staff. 15. Conducts safety analysis of facilities and systems; performs exiting analysis; proposes design solutions. 16. May supervise and review the work of staff responsible for performing a variety of professional engineering, design and construction work; may provide or coordinate staff training; may work with employees to correct deficiencies; may implement discipline procedures. Minimum Qualifications Education : A Bachelor's degree in Safety, Industrial, Electrical, Mechanical, Civil Engineering or a related field from an accredited college or university. Experience : Four (4) years of (full-time equivalent) verifiable professional experience in engineering, which must have included at least one (1) year of safety certification program work. License: A California Professional Engineering License is preferred. Other Requirements : Climbing ladders, and climbing in and out of trains at locations other than station platforms. Substitution : Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions : Office environment; field environment; travel from site to site; construction site environment; exposure to noise, dust, grease, smoke, fumes, gases, heat, cold, and inclement weather conditions. Physical Conditions : May require maintaining physical condition necessary for walking, standing or climbing (ladders, in and out of trains) for prolonged periods of time. Knowledge of : Related building codes, regulations and provisions. Related Federal, State, and local laws, codes and regulations. BART Operating system and Automatic Train Control System. Principles and practices of Fire Protection Engineering. Principles and practices of system safety and safety certification programs. Principles and practices of statistical analysis. Principles and practices of fire test standards. Methods and techniques of field measuring and testing. Methods and techniques of conducting facility or construction site inspection. Methods of hazard identification, categorization, and resolution. Materials and equipment used in engineering and construction projects. Principles of supervision, training and performance evaluation. Current office procedures, methods, and equipment including computers and computer programs. Skill in : Interpreting and explaining District policies and procedures. Conducting analytical study on various types of safety related issues. Interpreting and preparing revisions to engineering plans, drawings, and specifications. Conducting and overseeing field inspections, measurements, and testing. Communicating clearly and concisely, both orally and in writing. Preparing clear and concise reports. Establishing and maintaining effective working relationships with those contacted in the course of work. Resolving non-compliance issues. Performing internal safety audits. Selecting, supervising, training and evaluating staff. Selection Process Applications will be screened to assure that minimum (and additional criteria) qualifications are met. Those applicants who meet these qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online via EmployeeConnect. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note Please note that any job announcement may be canceled/extended at any time. When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Jan 15, 2020
Full Time
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department System Safety Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2019 current employee cost $147.14 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $112,707.00/annually - $170,751.00/annually (Pay Band 8) Initial salary will be between $119,750.55/annually - $139,121.96/annually commensurate with experience and education. Posted Date November 25, 2019 Closing Date January 3, 2020 The closing date of this job posting has changed to Open Until Filled. Candidates who previously applied do not need to reapply. Reports To Mgr. of Engineer Safety Days Off To be determined by department manager (during Mon - Fri). Position will be working on weeekends on graveyard shift. Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment BART's System Safety department is actively recruiting to fill a Principal Safety Engineer position. The ideal incumbent in this position will uphold (but not limited to) the following responsibilities: Provides technical safety services to BART System Safety Management Provides technical safety oversight to construction projects Reviews Contract documents and ensures construction safety requirements have been incorporated Reviews Contractor's Health and Safety Plan Reviews Contractor Health and Safety Representative's Resume Reviews Contractor's SSWP and job specific safety plan Visits construction site to conduct safety audits/inspections to locate and abate unsafe conditions and practices Determines safety obstacles that are occurring in the field Reports unsafe acts and conditions to management and provides management with project trends. Reports audit findings to management and creates corrective action plans (CAP) Tracks CAP items to close in a timely fashion Responds to construction related incidents Investigates construction related incidents and reports findings Reviews and approves alternative solutions proposed by contractor Essential Job Functions 1. Recommends and assists in the implementation of division goals and objectives. 2. Participates in the development of policies, procedures and standards; monitors work activities to ensure compliance with established policies, procedures and standards; and makes recommendations for changes and improvements to existing policies, procedures and standards. 3. Updates the System Safety Program Plan, Facilities Safety Criteria, and drafts Safety Certification Program Plans; reviews variance requests; and maintains safety certification records. 4. Represents the District with full authority to enforce contract requirements; evaluates proposed contract changes; prepares independent engineering cost estimates of revised project scopes; inspects construction at substantial and final completion stages. 5. Establishes schedules and methods for overseeing design reviews, inspections, testing, and verification of records; ensures adherence to specifications; identifies resource needs; monitors progress of large scale construction projects. 6. Participates in the preparation and administration of assigned program budget; submits budget recommendations; monitors expenditures. 7. Prepares analytical and statistical reports on assigned project operations and activities. 8. Initiates and evaluates design and field engineering changes during construction; recommends approval of and submits contractor's progress payment applications; recommends retention levels as appropriate. 9. Coordinates with outside agencies on areas of work within their jurisdiction; administers control of required documentation for construction contracts; writes and submits required reports; coordinates the submittal of requested documentation. 10. Prepares or reviews a variety of reports and correspondence on assigned construction projects including monthly and final completion reports, contract modifications and field or design engineering changes. 11. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering design and construction. 12. Participates in the resolution of safety-related non-conformances and discrepancies. 13. Prepares contracts, initiates grant and capital funding requests/proposals, and initiates white papers. 14. Participates in the selection of contracted staff. 15. Conducts safety analysis of facilities and systems; performs exiting analysis; proposes design solutions. 16. May supervise and review the work of staff responsible for performing a variety of professional engineering, design and construction work; may provide or coordinate staff training; may work with employees to correct deficiencies; may implement discipline procedures. Minimum Qualifications Education : A Bachelor's degree in Safety, Industrial, Electrical, Mechanical, Civil Engineering or a related field from an accredited college or university. Experience : Four (4) years of (full-time equivalent) verifiable professional experience in engineering, which must have included at least one (1) year of safety certification program work. License: A California Professional Engineering License is preferred. Other Requirements : Climbing ladders, and climbing in and out of trains at locations other than station platforms. Substitution : Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions : Office environment; field environment; travel from site to site; construction site environment; exposure to noise, dust, grease, smoke, fumes, gases, heat, cold, and inclement weather conditions. Physical Conditions : May require maintaining physical condition necessary for walking, standing or climbing (ladders, in and out of trains) for prolonged periods of time. Knowledge of : Related building codes, regulations and provisions. Related Federal, State, and local laws, codes and regulations. BART Operating system and Automatic Train Control System. Principles and practices of Fire Protection Engineering. Principles and practices of system safety and safety certification programs. Principles and practices of statistical analysis. Principles and practices of fire test standards. Methods and techniques of field measuring and testing. Methods and techniques of conducting facility or construction site inspection. Methods of hazard identification, categorization, and resolution. Materials and equipment used in engineering and construction projects. Principles of supervision, training and performance evaluation. Current office procedures, methods, and equipment including computers and computer programs. Skill in : Interpreting and explaining District policies and procedures. Conducting analytical study on various types of safety related issues. Interpreting and preparing revisions to engineering plans, drawings, and specifications. Conducting and overseeing field inspections, measurements, and testing. Communicating clearly and concisely, both orally and in writing. Preparing clear and concise reports. Establishing and maintaining effective working relationships with those contacted in the course of work. Resolving non-compliance issues. Performing internal safety audits. Selecting, supervising, training and evaluating staff. Selection Process Applications will be screened to assure that minimum (and additional criteria) qualifications are met. Those applicants who meet these qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online via EmployeeConnect. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note Please note that any job announcement may be canceled/extended at any time. When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Posting Title Customer Service Representative Job Requisition Number AE502077 Position Number 109315 Job Type Full-Time Division Name Customer Care Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Notes to Applicants POSITION DESCRIPTION : This position resides in Customer Care and reports to the Customer Service Supervisor. The primary duties include assisting our citizens with inquiries about City of Austin utilities to include move requests, billing and credit inquiries. The position also requires handling high-level escalated customer calls and supporting with Austin Energy's outage management responses. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. Work hours may include after hours, holidays, and weekends. This is a set shift position. The 12pm - 9pm schedule with rotational weekends is not negotiable. LOCATION : 721 Barton Springs Road and/or 5202 East Ben White. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is classified as NON - EXEMPT . RELATED WORK EXPERIENCE : -For this posting Customer Service Experience is defined as interactions with both internal and external customers/consumers in platforms such as face to face and voice in order to provide assistance with products or services. -For this posting billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to a utility service. -For this posting Utility Service is defined as electric or water utilities. Pay Range $18.17 - $22.71 Hours The shift will be a Monday through Friday, 12pm - 9pm schedule, with rotational weekends. Job Close Date 01/23/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Road and/or 5202 East Ben White Preferred Qualifications 6 mo. Experience working in Austin Energy's Residential Utility Contact Center 6 mo. Experience working in an inbound call center and familiar with call center technology and functions (i.e. Avaya and other telephony systems) Experience with process, goals and objectives of the Utility Customer Contact Center within Austin Energy Experience with utility residential processes such as starts, stops, transfers and service requests Experience with Oracle, CC&B or any other billing system Ability to maintain regular and predictable work schedule of 12 pm to 9 pm Ability to work additional hours including participating in rotational schedule and shift bids Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have experience working in a high volume inbound call center and are you familiar with call center technology and functions Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Are you a current AppleOne contract employee working at Austin Energy? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have CC&B experience including processing transactions such as starts and stops of service, and issuing service requests (TODOs and Field Activities)? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have a minimum of 6 month's experience assisting customers with Electric or Water utility processes. Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work during those times as necessary? Yes No * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * Are you bilingual with the ability to speak fluently and write in English and Spanish? Yes No * This position requires that you successfully pass a review of your criminal background check. If identified as the top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required DocumentsOptional Documents
Jan 16, 2020
Full Time
Posting Title Customer Service Representative Job Requisition Number AE502077 Position Number 109315 Job Type Full-Time Division Name Customer Care Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Notes to Applicants POSITION DESCRIPTION : This position resides in Customer Care and reports to the Customer Service Supervisor. The primary duties include assisting our citizens with inquiries about City of Austin utilities to include move requests, billing and credit inquiries. The position also requires handling high-level escalated customer calls and supporting with Austin Energy's outage management responses. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. Work hours may include after hours, holidays, and weekends. This is a set shift position. The 12pm - 9pm schedule with rotational weekends is not negotiable. LOCATION : 721 Barton Springs Road and/or 5202 East Ben White. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is classified as NON - EXEMPT . RELATED WORK EXPERIENCE : -For this posting Customer Service Experience is defined as interactions with both internal and external customers/consumers in platforms such as face to face and voice in order to provide assistance with products or services. -For this posting billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to a utility service. -For this posting Utility Service is defined as electric or water utilities. Pay Range $18.17 - $22.71 Hours The shift will be a Monday through Friday, 12pm - 9pm schedule, with rotational weekends. Job Close Date 01/23/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Road and/or 5202 East Ben White Preferred Qualifications 6 mo. Experience working in Austin Energy's Residential Utility Contact Center 6 mo. Experience working in an inbound call center and familiar with call center technology and functions (i.e. Avaya and other telephony systems) Experience with process, goals and objectives of the Utility Customer Contact Center within Austin Energy Experience with utility residential processes such as starts, stops, transfers and service requests Experience with Oracle, CC&B or any other billing system Ability to maintain regular and predictable work schedule of 12 pm to 9 pm Ability to work additional hours including participating in rotational schedule and shift bids Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have experience working in a high volume inbound call center and are you familiar with call center technology and functions Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Are you a current AppleOne contract employee working at Austin Energy? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have CC&B experience including processing transactions such as starts and stops of service, and issuing service requests (TODOs and Field Activities)? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have a minimum of 6 month's experience assisting customers with Electric or Water utility processes. Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work during those times as necessary? Yes No * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * Are you bilingual with the ability to speak fluently and write in English and Spanish? Yes No * This position requires that you successfully pass a review of your criminal background check. If identified as the top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required DocumentsOptional Documents
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
*Previously Advertised: Former applicants that ranked are still under consideration and do not need to reapply. The City of Fort Lauderdale is seeking Utility Service Representatives. Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service. Employees who are passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. Would you fit in? Click here to apply. The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way Coordinates line locations with Sunshine 811 Investigates and clears sewer stoppages Inspects roadways prior to and after construction for covered valves and damage Investigates and makes corrections to utilities maps for water and sewer Serves as first line of communication and interaction with construction team and the general public Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts Maintains tools and equipment in a safe and proper working condition Reads and interprets city maps and atlases Operates city isolation valves in the event of a water force main breaks Ensures compliance with safety regulations and standard operating procedures Uses iPad, digital hand-held tools and asset management systems Performs onsite public outreach for when neighbors are impacted Interfacing with QAlert Program, GIS and asset management system Performs related work as required Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Utility Service Representative , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties. Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles. Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Safety/Security: Provide a safe, secure and healthy workplace for all employees. Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines. Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one can independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: January 15, 2019 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 8 - Service/Maintenance Workers Job Code: TM133 Pay Grade: TG05 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency. Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service. Must possess a Class B Commercial Driver's License Must possess a Water Distribution Level 3 license Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied . An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). Closing Date/Time: Continuous
Jan 10, 2020
Full Time
*Previously Advertised: Former applicants that ranked are still under consideration and do not need to reapply. The City of Fort Lauderdale is seeking Utility Service Representatives. Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service. Employees who are passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. Would you fit in? Click here to apply. The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way Coordinates line locations with Sunshine 811 Investigates and clears sewer stoppages Inspects roadways prior to and after construction for covered valves and damage Investigates and makes corrections to utilities maps for water and sewer Serves as first line of communication and interaction with construction team and the general public Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts Maintains tools and equipment in a safe and proper working condition Reads and interprets city maps and atlases Operates city isolation valves in the event of a water force main breaks Ensures compliance with safety regulations and standard operating procedures Uses iPad, digital hand-held tools and asset management systems Performs onsite public outreach for when neighbors are impacted Interfacing with QAlert Program, GIS and asset management system Performs related work as required Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Utility Service Representative , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties. Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles. Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Safety/Security: Provide a safe, secure and healthy workplace for all employees. Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines. Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one can independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: January 15, 2019 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 8 - Service/Maintenance Workers Job Code: TM133 Pay Grade: TG05 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency. Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service. Must possess a Class B Commercial Driver's License Must possess a Water Distribution Level 3 license Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied . An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). Closing Date/Time: Continuous
City and County of Denver
Denver, Colorado, United States
About Our Job Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers in 2018 and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States. Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Transportation Customer Service Representative. Our group of Transportation Customer Service Representatives (Landside Service Agent II) are effectively the public face of the Transportation team. They work inside the main terminal at the Transportation information desk, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their work day. We provide appropriate DEN gear to our Transportation Customer Service Representative's as they primarily work outdoors in all weather conditions. Transportation Customer Service Representatives provide information to the traveling public and by working directly with the various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers, including our partners in curb management. As a team, we work to address compliance issues, and issue citations when necessary. Transportation Customer Service Representative's help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators. Additionally, as a Transportation Customer Service Representative you can expect to: Monitor contract compliance of commercial ground transportation operators and curb management contractor, ensuring contractual terms of service are fulfilled. Patrol airport areas and passenger arrival and departure areas to monitor performance of contractors. Assist passengers in securing ground transportation services. Inspect condition of facilities and construction areas. Ensure the safe and efficient movement of passengers and other airport users. Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas. Inform, educate and enforce airport rules and regulations About You Our Ideal Candidate will have: At least one year of experience in regulated environment or Aviation Setting Basic computer, Writing and documentation skills Exceptional customer service and flexibility. Knowledge of the ground transportation and parking industry We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years' experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Licensure/Certification: By position, requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CN1942 Landside Service Agent II To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.20 - $29.49 Starting Pay Based on Education & Experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Dec 11, 2019
Full Time
About Our Job Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers in 2018 and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States. Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Transportation Customer Service Representative. Our group of Transportation Customer Service Representatives (Landside Service Agent II) are effectively the public face of the Transportation team. They work inside the main terminal at the Transportation information desk, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their work day. We provide appropriate DEN gear to our Transportation Customer Service Representative's as they primarily work outdoors in all weather conditions. Transportation Customer Service Representatives provide information to the traveling public and by working directly with the various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers, including our partners in curb management. As a team, we work to address compliance issues, and issue citations when necessary. Transportation Customer Service Representative's help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators. Additionally, as a Transportation Customer Service Representative you can expect to: Monitor contract compliance of commercial ground transportation operators and curb management contractor, ensuring contractual terms of service are fulfilled. Patrol airport areas and passenger arrival and departure areas to monitor performance of contractors. Assist passengers in securing ground transportation services. Inspect condition of facilities and construction areas. Ensure the safe and efficient movement of passengers and other airport users. Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas. Inform, educate and enforce airport rules and regulations About You Our Ideal Candidate will have: At least one year of experience in regulated environment or Aviation Setting Basic computer, Writing and documentation skills Exceptional customer service and flexibility. Knowledge of the ground transportation and parking industry We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years' experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Licensure/Certification: By position, requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CN1942 Landside Service Agent II To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.20 - $29.49 Starting Pay Based on Education & Experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Posting Title Temporary - Animal Service Customer Care Representative (Hospitality) Job Requisition Number COA081423 Position Number T95005 Job Type Part-Time Division Name Animal Services Minimum Qualifications Graduation from High School or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center's mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 90 percent and above. What is the Job? This person must have the ability to engage in and utilize hospitality elements when delivering customer services. This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service time lines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. As Customer Care Representative, the ideal candidate will have the ability to provide safe and human treatment of animals for the purpose of intake, inventory, environmental enrichment, behavioral assessments, and promotional events, while adhering to disease management and safety protocols. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $15.00 Hours Work days will vary; however this position will be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 01/26/2020 Type of Posting External Department Animal Services Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location 7201 Levander Loop Bldg A Austin TX 78702 Preferred Qualifications Demonstrated ability to engage in and utilize hospitality elements when delivering customer services. Demonstrated ability to remain professional and courteous with internal and external customers. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter's live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities- Supervision and/or Leadership Exercised: None. City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from High School or equivalent, plus one (1) years of work experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * Please describe your cash handling experience and indicate the employer(s) in your work history where you gained this experience. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Jan 08, 2020
Part Time
Posting Title Temporary - Animal Service Customer Care Representative (Hospitality) Job Requisition Number COA081423 Position Number T95005 Job Type Part-Time Division Name Animal Services Minimum Qualifications Graduation from High School or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center's mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 90 percent and above. What is the Job? This person must have the ability to engage in and utilize hospitality elements when delivering customer services. This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service time lines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. As Customer Care Representative, the ideal candidate will have the ability to provide safe and human treatment of animals for the purpose of intake, inventory, environmental enrichment, behavioral assessments, and promotional events, while adhering to disease management and safety protocols. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $15.00 Hours Work days will vary; however this position will be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 01/26/2020 Type of Posting External Department Animal Services Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location 7201 Levander Loop Bldg A Austin TX 78702 Preferred Qualifications Demonstrated ability to engage in and utilize hospitality elements when delivering customer services. Demonstrated ability to remain professional and courteous with internal and external customers. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter's live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities- Supervision and/or Leadership Exercised: None. City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from High School or equivalent, plus one (1) years of work experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * Please describe your cash handling experience and indicate the employer(s) in your work history where you gained this experience. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Would you fit in? Click here to apply. Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment Opens and closes accounts, collects payments assist customers with account inquires and issues Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine. Collects payments; explains billing and payment practices Resolves customer complaints and problems Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests Operates word processors in transferring/transcribing/composing various documentation Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues Processes and issues various types of permits, certificates, and licenses as required Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing Prepares and distributes various division records, reports, notices and other relevant materials Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel Performs related work as required Special Requirements: Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important, and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Computer/Technical Skills: Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities. Interpersonal Relations: Displaying understanding and sensitivity to needs and problems of others. Building rapport, establishing relationships and relating well to all kinds of people. Identifies with and cares for others. Shows respect and values people and their contributions. Judgment: Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department or organization. Multi-Cultural/Interpersonal Sensitivity: Shows an awareness of and sensitivity to cultural differences among people. Builds rapport, trust, common understanding, and effective communications with a diverse range of people. Productivity and Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Records Administration: Knowledgeable of appropriate data collection policy and procedures, filing systems, data management systems, and programs. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one is able to independently determine the need for personal and professional growth, appropriately identify relevant learning opportunities, and willingly participate in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: November 30, 2018 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 6 - Administrative Support Job Code: TM029 Pay Grade: TG04 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: 1. Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate. 2. Have one (1) to three (3) years of general clerical work experience involving extensive public contact, preferably with experience in the operation of standard office equipment and computer terminals. Additional qualifying experience or completion of coursework at an accredited college or university in a job related field, may substitute on a year-for-year basis for one year of the required experience or education HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). Closing Date/Time:
Tue. 01/21/20 5:00 PM Eastern Time
Jan 15, 2020
Full Time
The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Would you fit in? Click here to apply. Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment Opens and closes accounts, collects payments assist customers with account inquires and issues Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine. Collects payments; explains billing and payment practices Resolves customer complaints and problems Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests Operates word processors in transferring/transcribing/composing various documentation Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues Processes and issues various types of permits, certificates, and licenses as required Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing Prepares and distributes various division records, reports, notices and other relevant materials Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel Performs related work as required Special Requirements: Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important, and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Computer/Technical Skills: Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities. Interpersonal Relations: Displaying understanding and sensitivity to needs and problems of others. Building rapport, establishing relationships and relating well to all kinds of people. Identifies with and cares for others. Shows respect and values people and their contributions. Judgment: Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department or organization. Multi-Cultural/Interpersonal Sensitivity: Shows an awareness of and sensitivity to cultural differences among people. Builds rapport, trust, common understanding, and effective communications with a diverse range of people. Productivity and Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Records Administration: Knowledgeable of appropriate data collection policy and procedures, filing systems, data management systems, and programs. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one is able to independently determine the need for personal and professional growth, appropriately identify relevant learning opportunities, and willingly participate in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: November 30, 2018 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 6 - Administrative Support Job Code: TM029 Pay Grade: TG04 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: 1. Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate. 2. Have one (1) to three (3) years of general clerical work experience involving extensive public contact, preferably with experience in the operation of standard office equipment and computer terminals. Additional qualifying experience or completion of coursework at an accredited college or university in a job related field, may substitute on a year-for-year basis for one year of the required experience or education HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). Closing Date/Time:
Tue. 01/21/20 5:00 PM Eastern Time
City of Fort Worth, TX
Fort Worth, Texas, United States
Requisition Number: 59304 Department: Police What We're Looking For The City of Fort Worth Police Department is recruiting an Assistant Public Safety Support Manager for the Communications Division. The minimum standard which provides the requisite knowledge, skills and abilities for this position is a Bachelor's degree from an accredited college or university with major course work in communications, public administration or a related field PLUS five (5) years of increasingly responsible public safety communications experience including two (2) years of administrative and supervisory responsibility. As part of the application process a review of performance evaluations, disciplinary history, and time and attendance will be conducted. Additionally, personal references will be contacted. The successful candidate will: Supervise staff, which includes prioritizing and assigning work; conduct performance evaluations; ensure staff is trained; ensure employees follow policies and procedures; maintain a healthy and safe working environment; and make hiring, termination, and disciplinary decisions or recommendations. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; and recommend appropriate service and staffing levels. Assist in directing the operations of a major division. Assist in development and implementation of plans and procedures for various emergency dispatching situations, including re-routing of emergency calls to appropriate jurisdiction. Serve as the liaison for Communications with other divisions, departments and outside agencies; serve as staff on a variety of boards, commissions and committees; provide staff assistance to senior management; and prepare and present staff reports and other necessary correspondence. Conduct a variety of organizational studies, investigations and operational studies; analyze data and identifies trends; and recommend modifications to programs, policies and procedures as appropriate. Perform other related duties as required. Preference may be given to candidates who possess the skills and abilities in one or more of the following areas: Technological experience including extensive knowledge or administration of CAD, police radios, 911 phone system, and other software. Higher levels of education, experience and certifications as related to the vacancy. The Impact You'll Have As a City of Fort Worth Police Department employee, the incumbent will contribute to the City's strategic goals, mission and vision by supervising and coordinating public safety emergency communication and dispatch program activities and operations within the Police Department on an assigned shift. The incumbent will also be deeply involved in the implementation, maintenance, and administration of various technologies utilized by the Communications Division, including CAD, police radios, 911 phone system, and other software. OTHER REQUIREMENTS Final candidates selected for hire in the Police Department will be subject to a fingerprint/criminal history background check and polygraph examination. Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last ten (10) years. In order to become certified by Texas Department of Public Safety as an Intoxilyzer Operator the following is applicable: Persons convicted of a felony or a Class A Misdemeanor are not eligible to be a certified operator; persons convicted of a Class B Misdemeanor within the last 10 years are not eligible to be a certified operator; and persons receiving a driver license suspension or a denial to issue a driver license for refusal to submit to the taking of a specimen per the provisions of Texas Transportation Code, Chapter 724 or Chapter 522 within the last 5 years are not eligible to be a certified operator. Environmental Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically requires touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and other important responsibilities and duties require maintaining physical condition necessary for exerting up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required. Closing Date/Time: 1/24/20
Jan 10, 2020
Full Time
Requisition Number: 59304 Department: Police What We're Looking For The City of Fort Worth Police Department is recruiting an Assistant Public Safety Support Manager for the Communications Division. The minimum standard which provides the requisite knowledge, skills and abilities for this position is a Bachelor's degree from an accredited college or university with major course work in communications, public administration or a related field PLUS five (5) years of increasingly responsible public safety communications experience including two (2) years of administrative and supervisory responsibility. As part of the application process a review of performance evaluations, disciplinary history, and time and attendance will be conducted. Additionally, personal references will be contacted. The successful candidate will: Supervise staff, which includes prioritizing and assigning work; conduct performance evaluations; ensure staff is trained; ensure employees follow policies and procedures; maintain a healthy and safe working environment; and make hiring, termination, and disciplinary decisions or recommendations. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; and recommend appropriate service and staffing levels. Assist in directing the operations of a major division. Assist in development and implementation of plans and procedures for various emergency dispatching situations, including re-routing of emergency calls to appropriate jurisdiction. Serve as the liaison for Communications with other divisions, departments and outside agencies; serve as staff on a variety of boards, commissions and committees; provide staff assistance to senior management; and prepare and present staff reports and other necessary correspondence. Conduct a variety of organizational studies, investigations and operational studies; analyze data and identifies trends; and recommend modifications to programs, policies and procedures as appropriate. Perform other related duties as required. Preference may be given to candidates who possess the skills and abilities in one or more of the following areas: Technological experience including extensive knowledge or administration of CAD, police radios, 911 phone system, and other software. Higher levels of education, experience and certifications as related to the vacancy. The Impact You'll Have As a City of Fort Worth Police Department employee, the incumbent will contribute to the City's strategic goals, mission and vision by supervising and coordinating public safety emergency communication and dispatch program activities and operations within the Police Department on an assigned shift. The incumbent will also be deeply involved in the implementation, maintenance, and administration of various technologies utilized by the Communications Division, including CAD, police radios, 911 phone system, and other software. OTHER REQUIREMENTS Final candidates selected for hire in the Police Department will be subject to a fingerprint/criminal history background check and polygraph examination. Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last ten (10) years. In order to become certified by Texas Department of Public Safety as an Intoxilyzer Operator the following is applicable: Persons convicted of a felony or a Class A Misdemeanor are not eligible to be a certified operator; persons convicted of a Class B Misdemeanor within the last 10 years are not eligible to be a certified operator; and persons receiving a driver license suspension or a denial to issue a driver license for refusal to submit to the taking of a specimen per the provisions of Texas Transportation Code, Chapter 724 or Chapter 522 within the last 5 years are not eligible to be a certified operator. Environmental Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically requires touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and other important responsibilities and duties require maintaining physical condition necessary for exerting up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required. Closing Date/Time: 1/24/20
City and County of Denver
Denver, Colorado, United States
About Our Job This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules. Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers last year and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. In this role you will join the Airport Communications Center team and support our world-class airport 24/7/365 operation. The primary duties of this position are to provide a variety of operational and emergency support services to airport management, public safety personnel and the traveling public. Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system. Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response. Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions. Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses. Staffs the Emergency Operations Center (EOC) to support communications and coordination functions. Operates an automated communications console making and receiving calls in routine operations and non-routine operations and notifies appropriate response personnel. Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response. Enforces Airport Security plan by issuing violation notices to airport employees for security violations. Maintains accurate and complete log book entries and manual records of airport events. Supports snow events by assisting airlines servicing DEN, airport operations and the ramp tower during deicing operations. Trains other employees in day to day procedures. Performs other related duties as assigned or requested. About You We are looking for dedicated, motivated, aviation-experienced individuals who thrive on multi-tasking in frequent high-pressure, time-sensitive, critical situations while demonstrating exceptional customer service. Our ideal candidate will possess: Highly proficient with multiple computer programs Bachelor's Degree in Aviation ICS 100, 200, 700 and 800 Completion of ASOS training Certified member of AAAE ACE Designation - Security, Operations or Communication We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Two (2) years of airline, fixed base operator, military aviation, air traffic control or airport experience. Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Licenses: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. . FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Colorado Bureau of Investigation (CBI) Background Check required: Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Shift Work / Snow Duties / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. About Everything Else Job Profile CA2486 Airport Operations Representative To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $24.06 - $35.13 Starting Pay Based on Education and Experience Agency Denver International Airport The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Jan 17, 2020
Full Time
About Our Job This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules. Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers last year and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. In this role you will join the Airport Communications Center team and support our world-class airport 24/7/365 operation. The primary duties of this position are to provide a variety of operational and emergency support services to airport management, public safety personnel and the traveling public. Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system. Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response. Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions. Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses. Staffs the Emergency Operations Center (EOC) to support communications and coordination functions. Operates an automated communications console making and receiving calls in routine operations and non-routine operations and notifies appropriate response personnel. Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response. Enforces Airport Security plan by issuing violation notices to airport employees for security violations. Maintains accurate and complete log book entries and manual records of airport events. Supports snow events by assisting airlines servicing DEN, airport operations and the ramp tower during deicing operations. Trains other employees in day to day procedures. Performs other related duties as assigned or requested. About You We are looking for dedicated, motivated, aviation-experienced individuals who thrive on multi-tasking in frequent high-pressure, time-sensitive, critical situations while demonstrating exceptional customer service. Our ideal candidate will possess: Highly proficient with multiple computer programs Bachelor's Degree in Aviation ICS 100, 200, 700 and 800 Completion of ASOS training Certified member of AAAE ACE Designation - Security, Operations or Communication We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Two (2) years of airline, fixed base operator, military aviation, air traffic control or airport experience. Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Licenses: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. . FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Colorado Bureau of Investigation (CBI) Background Check required: Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Shift Work / Snow Duties / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. About Everything Else Job Profile CA2486 Airport Operations Representative To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $24.06 - $35.13 Starting Pay Based on Education and Experience Agency Denver International Airport The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
San Francisco International Airport
San Francisco, California, United States
Introduction Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on December 27, 2019. The Department SFO is a world-class, award-winning airport that served more than 58 million passengers annually. SFO offers non-stop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects non-stop with 86 U.S. cities on 12 domestic airlines. SFO's mission is to provide an exceptional airport in service to our communities and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests. The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer . For more information, visit www.flysfo.com and watch this video about careers at SFO . Position Description Under general supervision, the Airfield Safety Officer performs patrol and inspection duties of airfield and other facilities and conducts investigations for the enforcement of the Airport Security Program and to ensure compliance with Federal, Airport and Transportation Security Regulations. This position controls and enforces Airport regulations and gives out admonishments for violations; ensures compliance with and enforces proper procedures; responds to and investigates security breaches and all airfield incidents and accidents, and performs other related duties assigned. The essential functions of this classification include, but are not limited to, the following: Inspects and evaluates airfield facilities, such as; runways, taxiways, safety areas, paved & non-paved surfaces, lighting, signage, markings, security related assets (i.e., fences/gates, navigational aids) and other aeronautical facilities for conformance with safety and security regulations. Closes and reopens airfield facilities, including runways, taxiways, ramps, aircraft gate positions, and security related assets (i.e., fences and gates) dependent upon safe and secure conditions. Monitors and directs the movement of vehicles, persons, and equipment on the airfield, and provides escort and safety/security support to ensure safe and efficient operations. Notifies aeronautical users through various communication channels; monitors multiple radios to ensure safety and security of any changes in airfield conditions. Verifies compliance with assigned aircraft parking space to ensure maximum utilization of facilities. Enforces Airport regulations and issues citations/admonishments for violations; enters and/or submits citations in database. Responds to security breaches, violations, and all emergencies; acts as first responders to all incidents or accidents on the airfield/ramp area, and, as required, administers first aid. Maintains emergency equipment and supplies to be used to respond to any Airport incidents or accidents; sets up and operates the Mobile Command Post. Investigates all airfield incidents and accidents, and identifies potential contributing factors for airfield safety and security; recommends corrective action, including facility repairs/upgrades, and/or new or improved procedures and policies. Identifies proper placement and storage of hazardous materials on the airfield; maintains and coordinates removal of ground handling equipment; participates in safety risk assessments; compiles hazard data into Safety Management System (SMS) reports. Prepares detailed informational and operational reports related to safety/security incidents, injuries, and accidents. Attends briefings for updates and shares information. Conducts wildlife surveys and performs wildlife management and eradication duties, including habitat control, harassment and depredation. Develops and administers training programs, standard operating procedures, and other related programs; presents to groups and provides operations related training to airline tenants, service companies or other aeronautical or non-aeronautical users. Monitors and coordinates maintenance and construction work sites on the airfield to ensure safety and security; implements and adjusts maintenance and construction site closures based on operational conditions. Minimum Qualifications Education High school diploma or equivalent (GED or High School Proficiency Examination). Experience Two (2) years of safety and/or security operations experience at an airport, airbase, airline, or military base performing safety, security and inspection duties, of which six (6) months must include recent airfield operations experience. Note : Recent airfield operations experience (within the last 7 years) must have included inspecting and analyzing airfield and related facilities for safety and security related data and to develop recommendations in Airfield Operations, including the composition of related letters, memoranda and reports. License and Certification Possession of or ability to obtain a valid California Class C driver license prior to employment. Substitution Education Substitution : Possession of an Associate's degree from an accredited college or university with a major in Aviation Management or a related field may substitute for one (1) year of the required safety and/or security operations experience only. Possession of a Bachelor's degree from an accredited college or university with a major in Aviation Management or a related field may substitute for the two (2) years of required safety and/or security operations experience only. Experience Substitution : Completion of a six (6) month program equivalent to the City and County of San Francisco's Airfield Operations Training Program may substitute for the required six (6) months of recent airfield operations experience. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. Working knowledge of CFR Part 139. Experience in communicating with 2-way radio. Pilot's Certificate. Excellent oral and written communications skills. AAAE Airport Certified Employee (ACE) Operations. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select "Apply" and read and acknowledge the information Select either "I am a New User" if you have not previously registered, or "I have Registered Previously" Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey, by telephone at 650-821-2028, or by email at nina.huey@flysfo.com . Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here . Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application. Note : Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Selection Procedures Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Written Multiple-Choice Examination (Weight: 60%) Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The multiple-choice examination component may include, but not be limited to: Knowledge of Federal Aviation Administration (FAA) Rules and Regulations and Transportation Security Regulations (TSR). Knowledge of aviation terminology and phraseology. Knowledge of Airfield and Airport Safety & Security principles, method, practices and equipment. Ability to read and comprehend Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations, and State and Local codes. Ability to write operational and investigative reports. Ability to read maps, diagrams, and airfield plans. Ability to communicate effectively and establish good working relationships. Ability to solve problems quickly, multitask, and prioritize varied demands. Ability to exercise good judgment when making a decision. Ability to think critically and analyze output from various security technologies to effectively investigate security incidents and comply with Transportation Security Regulations (TSR). A passing score must be achieved on the written multiple-choice exam in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Written Multiple-Choice Examination will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this examination. The Written Multiple-Choice Examination may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes this Written Multiple-Choice Examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Written Multiple-Choice Examination. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Written Multiple-Choice Examination is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. Supplemental Questionnaire Evaluation (Weight: 40%) Applicants who achieve a passing score on the written multiple-choice exam will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to: Knowledge of Airfield and Airport Safety & Security principles, method, practices and equipment; Knowledge Federal Aviation Administration (FAA) Rules and Regulations and Transportation Security Regulations (TSR); Ability to write operational and investigative reports; Ability to communicate effectively and establish good working relationships; Ability to work under stressful physical and emotional conditions on a daily basis; Ability to solve problems quickly, multitask, and prioritize varied demands. A passing score on both the Multiple-Choice Exam and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Transportation Security Administration (TSA) Security Clearance Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Customs Clearance This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189. Medical Examination Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements. Certification Rule The certification rule for the eligible list resulting from this examination will be Rule of Three Scores pending approval for an expanded rule. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six months , and may be extended with the approval of the Human Resources Director. To see which departments use this classification, click here . Conviction History As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment. Disaster Service Workers All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. Conclusion Reasonable Accommodation Request Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here . Veterans Preference Information regarding requests for veteran's preference can be found here . Terms of the Announcement Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. (Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf .) The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website here . Copies of Application Documents Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Right to Work All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. General Information Concerning City and County of San Francisco Employment Policies and Procedures Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor. Exam Type: Entrance Issued:12/13/19 Micki Callahan Human Resources Director Department of Human Resources Recruitment ID #: 903912 AIR/NH/650-821-2028 Benefits All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. For more information about benefits, please click here . Closing Date/Time: Continuous
Dec 14, 2019
Full Time
Introduction Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on December 27, 2019. The Department SFO is a world-class, award-winning airport that served more than 58 million passengers annually. SFO offers non-stop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects non-stop with 86 U.S. cities on 12 domestic airlines. SFO's mission is to provide an exceptional airport in service to our communities and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests. The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer . For more information, visit www.flysfo.com and watch this video about careers at SFO . Position Description Under general supervision, the Airfield Safety Officer performs patrol and inspection duties of airfield and other facilities and conducts investigations for the enforcement of the Airport Security Program and to ensure compliance with Federal, Airport and Transportation Security Regulations. This position controls and enforces Airport regulations and gives out admonishments for violations; ensures compliance with and enforces proper procedures; responds to and investigates security breaches and all airfield incidents and accidents, and performs other related duties assigned. The essential functions of this classification include, but are not limited to, the following: Inspects and evaluates airfield facilities, such as; runways, taxiways, safety areas, paved & non-paved surfaces, lighting, signage, markings, security related assets (i.e., fences/gates, navigational aids) and other aeronautical facilities for conformance with safety and security regulations. Closes and reopens airfield facilities, including runways, taxiways, ramps, aircraft gate positions, and security related assets (i.e., fences and gates) dependent upon safe and secure conditions. Monitors and directs the movement of vehicles, persons, and equipment on the airfield, and provides escort and safety/security support to ensure safe and efficient operations. Notifies aeronautical users through various communication channels; monitors multiple radios to ensure safety and security of any changes in airfield conditions. Verifies compliance with assigned aircraft parking space to ensure maximum utilization of facilities. Enforces Airport regulations and issues citations/admonishments for violations; enters and/or submits citations in database. Responds to security breaches, violations, and all emergencies; acts as first responders to all incidents or accidents on the airfield/ramp area, and, as required, administers first aid. Maintains emergency equipment and supplies to be used to respond to any Airport incidents or accidents; sets up and operates the Mobile Command Post. Investigates all airfield incidents and accidents, and identifies potential contributing factors for airfield safety and security; recommends corrective action, including facility repairs/upgrades, and/or new or improved procedures and policies. Identifies proper placement and storage of hazardous materials on the airfield; maintains and coordinates removal of ground handling equipment; participates in safety risk assessments; compiles hazard data into Safety Management System (SMS) reports. Prepares detailed informational and operational reports related to safety/security incidents, injuries, and accidents. Attends briefings for updates and shares information. Conducts wildlife surveys and performs wildlife management and eradication duties, including habitat control, harassment and depredation. Develops and administers training programs, standard operating procedures, and other related programs; presents to groups and provides operations related training to airline tenants, service companies or other aeronautical or non-aeronautical users. Monitors and coordinates maintenance and construction work sites on the airfield to ensure safety and security; implements and adjusts maintenance and construction site closures based on operational conditions. Minimum Qualifications Education High school diploma or equivalent (GED or High School Proficiency Examination). Experience Two (2) years of safety and/or security operations experience at an airport, airbase, airline, or military base performing safety, security and inspection duties, of which six (6) months must include recent airfield operations experience. Note : Recent airfield operations experience (within the last 7 years) must have included inspecting and analyzing airfield and related facilities for safety and security related data and to develop recommendations in Airfield Operations, including the composition of related letters, memoranda and reports. License and Certification Possession of or ability to obtain a valid California Class C driver license prior to employment. Substitution Education Substitution : Possession of an Associate's degree from an accredited college or university with a major in Aviation Management or a related field may substitute for one (1) year of the required safety and/or security operations experience only. Possession of a Bachelor's degree from an accredited college or university with a major in Aviation Management or a related field may substitute for the two (2) years of required safety and/or security operations experience only. Experience Substitution : Completion of a six (6) month program equivalent to the City and County of San Francisco's Airfield Operations Training Program may substitute for the required six (6) months of recent airfield operations experience. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. Working knowledge of CFR Part 139. Experience in communicating with 2-way radio. Pilot's Certificate. Excellent oral and written communications skills. AAAE Airport Certified Employee (ACE) Operations. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select "Apply" and read and acknowledge the information Select either "I am a New User" if you have not previously registered, or "I have Registered Previously" Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey, by telephone at 650-821-2028, or by email at nina.huey@flysfo.com . Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here . Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application. Note : Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Selection Procedures Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Written Multiple-Choice Examination (Weight: 60%) Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The multiple-choice examination component may include, but not be limited to: Knowledge of Federal Aviation Administration (FAA) Rules and Regulations and Transportation Security Regulations (TSR). Knowledge of aviation terminology and phraseology. Knowledge of Airfield and Airport Safety & Security principles, method, practices and equipment. Ability to read and comprehend Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations, and State and Local codes. Ability to write operational and investigative reports. Ability to read maps, diagrams, and airfield plans. Ability to communicate effectively and establish good working relationships. Ability to solve problems quickly, multitask, and prioritize varied demands. Ability to exercise good judgment when making a decision. Ability to think critically and analyze output from various security technologies to effectively investigate security incidents and comply with Transportation Security Regulations (TSR). A passing score must be achieved on the written multiple-choice exam in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Written Multiple-Choice Examination will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this examination. The Written Multiple-Choice Examination may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes this Written Multiple-Choice Examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Written Multiple-Choice Examination. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Written Multiple-Choice Examination is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. Supplemental Questionnaire Evaluation (Weight: 40%) Applicants who achieve a passing score on the written multiple-choice exam will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to: Knowledge of Airfield and Airport Safety & Security principles, method, practices and equipment; Knowledge Federal Aviation Administration (FAA) Rules and Regulations and Transportation Security Regulations (TSR); Ability to write operational and investigative reports; Ability to communicate effectively and establish good working relationships; Ability to work under stressful physical and emotional conditions on a daily basis; Ability to solve problems quickly, multitask, and prioritize varied demands. A passing score on both the Multiple-Choice Exam and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Transportation Security Administration (TSA) Security Clearance Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Customs Clearance This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189. Medical Examination Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements. Certification Rule The certification rule for the eligible list resulting from this examination will be Rule of Three Scores pending approval for an expanded rule. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six months , and may be extended with the approval of the Human Resources Director. To see which departments use this classification, click here . Conviction History As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment. Disaster Service Workers All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. Conclusion Reasonable Accommodation Request Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here . Veterans Preference Information regarding requests for veteran's preference can be found here . Terms of the Announcement Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. (Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf .) The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website here . Copies of Application Documents Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Right to Work All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. General Information Concerning City and County of San Francisco Employment Policies and Procedures Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor. Exam Type: Entrance Issued:12/13/19 Micki Callahan Human Resources Director Department of Human Resources Recruitment ID #: 903912 AIR/NH/650-821-2028 Benefits All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. For more information about benefits, please click here . Closing Date/Time: Continuous
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW APPLICATIONS Accepted From: ALL PERSONS INTERESTED Division / Section: Commercial Development / Properties Workdays & Hours: Monday - Friday - 8:00amto 5:00pm, occasional weekend and holidays ***subject to change*** DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Airline Affairs & Real Estate (AARE) sectionis responsible for providing airport facilities for lease within the terminal complex and outside the terminals to airlines and other tenants for both aeronautical and non-aeronautical operations in order to generate revenue for future airport development. The AAREsectionalso handles all land acquisition and related relocation assistance and disposition of land through sale to other City departments or by public bid sale. The Senior Airport Properties Representative (Real Estate Assistant Manager) will work collaboratively with the AARE team, and in particular, with the director of AARE to handle all airport land matters maintaining databases of airport property ownership at IAH, HOU and EFD so as to assist HAS Infrastructure's GIS group in its preparation of airport boundary maps to update FAA Airport Layout Plans for each airport. The successful candidate will also negotiate and prepare agreements for land acquisitions with relocation assistance as well as disposition by intradepartmental sale or public bid sale of surplus land. Additionally, the position will negotiate and draft easements, temporary rights-of-entry, and license agreements. Excellent written and verbal communication skills are needed to work with the community, industry experts and senior management. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required". Essential job duties and responsibilities for the ( Real Estate Assistant Manager) professional include but are not limited to: Respond to questions from realtors and the public regarding ownership status of airport land including drafting letters in response to offers to sell land to Houston Airport System or requests to buy airport land. Ordering and reviewing appraisals and surveys, walking unimproved airport land and conducting site visits of potential land acquisition, and performing other activities or tasks as assigned for AARE transactions are required. Negotiate and draft agreements related to land matters. Maintain all property-related files for review during regular FAA audits to ensure that all Federal regulations were followed in various land transactions. Completes special projects as assigned, working on a wide variety of real estate and aviation issues and problems. Investigates and negotiates solutions for problems of medium to high complexity as assigned by supervisor. Handles highly confidential information. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. The ability to lift a minimum of (20 pounds) or more. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business or Public Administration, Marketing, Retail Management or a closely related field. EXPERIENCE REQUIREMENTS Five years of experience in property management, mall management, commercial / industrial property leasing or financing activities involving mergers or acquisitions are required. A Master's degree may be substituted for two years of the experience requirement. LICENSE REQUIREMENT None PREFERENCES Work experience with an airport related to real estate or operations role is highly preferred. Working knowledge of researching data or developing queries from an appraisal district website. Mapping - helping to prepare airport boundary maps and interpret maps to aid in validating boundary lines and airport layout plan. Analytical Skills - ability to investigate a problem, research possible solutions and present to senior management, recommendations for solving the problem. Real Estate industry experience - knowledge of property use rights, airport real estate matters, familiarity with applying Federal Uniform Act governing property acquisition and relocation assistance, along with real estate disposition. ***Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 26 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call281-233-1043. If you need special services or accommodations, call281-233-1043. (TTY 7-1-1). If you need login assistance or technical support call855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 2/7/2020 11:59 PM Central
Jan 10, 2020
Full Time
POSITION OVERVIEW APPLICATIONS Accepted From: ALL PERSONS INTERESTED Division / Section: Commercial Development / Properties Workdays & Hours: Monday - Friday - 8:00amto 5:00pm, occasional weekend and holidays ***subject to change*** DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Airline Affairs & Real Estate (AARE) sectionis responsible for providing airport facilities for lease within the terminal complex and outside the terminals to airlines and other tenants for both aeronautical and non-aeronautical operations in order to generate revenue for future airport development. The AAREsectionalso handles all land acquisition and related relocation assistance and disposition of land through sale to other City departments or by public bid sale. The Senior Airport Properties Representative (Real Estate Assistant Manager) will work collaboratively with the AARE team, and in particular, with the director of AARE to handle all airport land matters maintaining databases of airport property ownership at IAH, HOU and EFD so as to assist HAS Infrastructure's GIS group in its preparation of airport boundary maps to update FAA Airport Layout Plans for each airport. The successful candidate will also negotiate and prepare agreements for land acquisitions with relocation assistance as well as disposition by intradepartmental sale or public bid sale of surplus land. Additionally, the position will negotiate and draft easements, temporary rights-of-entry, and license agreements. Excellent written and verbal communication skills are needed to work with the community, industry experts and senior management. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required". Essential job duties and responsibilities for the ( Real Estate Assistant Manager) professional include but are not limited to: Respond to questions from realtors and the public regarding ownership status of airport land including drafting letters in response to offers to sell land to Houston Airport System or requests to buy airport land. Ordering and reviewing appraisals and surveys, walking unimproved airport land and conducting site visits of potential land acquisition, and performing other activities or tasks as assigned for AARE transactions are required. Negotiate and draft agreements related to land matters. Maintain all property-related files for review during regular FAA audits to ensure that all Federal regulations were followed in various land transactions. Completes special projects as assigned, working on a wide variety of real estate and aviation issues and problems. Investigates and negotiates solutions for problems of medium to high complexity as assigned by supervisor. Handles highly confidential information. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. The ability to lift a minimum of (20 pounds) or more. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business or Public Administration, Marketing, Retail Management or a closely related field. EXPERIENCE REQUIREMENTS Five years of experience in property management, mall management, commercial / industrial property leasing or financing activities involving mergers or acquisitions are required. A Master's degree may be substituted for two years of the experience requirement. LICENSE REQUIREMENT None PREFERENCES Work experience with an airport related to real estate or operations role is highly preferred. Working knowledge of researching data or developing queries from an appraisal district website. Mapping - helping to prepare airport boundary maps and interpret maps to aid in validating boundary lines and airport layout plan. Analytical Skills - ability to investigate a problem, research possible solutions and present to senior management, recommendations for solving the problem. Real Estate industry experience - knowledge of property use rights, airport real estate matters, familiarity with applying Federal Uniform Act governing property acquisition and relocation assistance, along with real estate disposition. ***Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 26 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call281-233-1043. If you need special services or accommodations, call281-233-1043. (TTY 7-1-1). If you need login assistance or technical support call855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 2/7/2020 11:59 PM Central
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION The Department of Development Services has an opening for a Customer Service Representative II (Non-Career) to support the Permit Center in the Building & Safety Bureau. The successful candidate will be highly organized, self-sufficient with excellent office skills and attention to detail. Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-career employees are limited to 1,600 work hours per service year and are not guaranteed a minimum number of work hours. EXAMPLES OF DUTIES The core responsibilities of the Customer Service Representative II (Non-Career) are to: Interact with customers, City personnel, or inspection personnel by telephone or in-person regarding permit questions and problems; Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software; Receive payments, make change, and issue receipts; Perform collection efforts on returned checks; issue refunds; Research, file, and record accounts, and prepare appropriate correspondence and reports; and, performs other related duties as required. REQUIREMENTS TO FILE Six months of collections, clerical, and customer service experience Experience with Microsoft Word and Excel Ability to multi-task Ability to exercise tact, judgment, and patience in assisting the public and City staff Ability to perform mathematical calculations accurately Skill in the operation of electronic/mechanical equipment and personal computer (PC) Experience performing skip tracing on delinquent accounts is desirable SELECTION PROCEDURE This recruitment will open for filing on Friday, January 17, 2020 at 9:00 AM and close on Friday, January 24, 2020, 4:30 PM. To be considered, applicants must submit an online application, including a cover letter and an attached resume that reflects the scope and level of their current/most recent positions and responsibilities. Incomplete applications and applications that do not meet the minimum requirements will not be considered. The most qualified applicants will be invited to continue in the process. Equal Opportunity The City of Long Beach is an Equal Opportunity Employer and values diversity at all levels of the organization. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-5290. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. Closing Date/Time: 1/24/2020 4:30 PM Pacific
Jan 17, 2020
Part Time
DESCRIPTION The Department of Development Services has an opening for a Customer Service Representative II (Non-Career) to support the Permit Center in the Building & Safety Bureau. The successful candidate will be highly organized, self-sufficient with excellent office skills and attention to detail. Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-career employees are limited to 1,600 work hours per service year and are not guaranteed a minimum number of work hours. EXAMPLES OF DUTIES The core responsibilities of the Customer Service Representative II (Non-Career) are to: Interact with customers, City personnel, or inspection personnel by telephone or in-person regarding permit questions and problems; Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software; Receive payments, make change, and issue receipts; Perform collection efforts on returned checks; issue refunds; Research, file, and record accounts, and prepare appropriate correspondence and reports; and, performs other related duties as required. REQUIREMENTS TO FILE Six months of collections, clerical, and customer service experience Experience with Microsoft Word and Excel Ability to multi-task Ability to exercise tact, judgment, and patience in assisting the public and City staff Ability to perform mathematical calculations accurately Skill in the operation of electronic/mechanical equipment and personal computer (PC) Experience performing skip tracing on delinquent accounts is desirable SELECTION PROCEDURE This recruitment will open for filing on Friday, January 17, 2020 at 9:00 AM and close on Friday, January 24, 2020, 4:30 PM. To be considered, applicants must submit an online application, including a cover letter and an attached resume that reflects the scope and level of their current/most recent positions and responsibilities. Incomplete applications and applications that do not meet the minimum requirements will not be considered. The most qualified applicants will be invited to continue in the process. Equal Opportunity The City of Long Beach is an Equal Opportunity Employer and values diversity at all levels of the organization. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-5290. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. Closing Date/Time: 1/24/2020 4:30 PM Pacific
City of Maricopa, AZ
Maricopa, Arizona, United States
General Summary Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. This is a continuous recruitment to develop a list of candidates for current and future openings. First review of candidates will be January 29, 2020 Due to the nature of this position, ALL questions must be answered on the application to be considered. The City of Maricopa is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at hr@maricopa-az.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Emergency Communications Center under conditions requiring close contact with other employees, often during stressful situations. All other duties as assigned. Minimum and Preferred Entrance Qualifications Education and Experience A high school diploma (or GED equivalent). Any combination of training, education, or experience equivalent one to three (1 - 3) years' experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Using computer/keyboard devices to retrieve and enter information Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens. Other Job Requirements Employee must be able to work ALL shifts, i.e. nights, weekends, holidays, etc. The Emergency Communications Center works 24 hours a day, seven days a week, including holidays. Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass pre-employment alcohol/drug test, in addition to psychological testing. New hires without previous experience will be placed in a trainee classification, until classroom and on-the-job phone training is successfully completed.
Jan 15, 2020
Full Time
General Summary Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. This is a continuous recruitment to develop a list of candidates for current and future openings. First review of candidates will be January 29, 2020 Due to the nature of this position, ALL questions must be answered on the application to be considered. The City of Maricopa is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at hr@maricopa-az.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Emergency Communications Center under conditions requiring close contact with other employees, often during stressful situations. All other duties as assigned. Minimum and Preferred Entrance Qualifications Education and Experience A high school diploma (or GED equivalent). Any combination of training, education, or experience equivalent one to three (1 - 3) years' experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Using computer/keyboard devices to retrieve and enter information Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens. Other Job Requirements Employee must be able to work ALL shifts, i.e. nights, weekends, holidays, etc. The Emergency Communications Center works 24 hours a day, seven days a week, including holidays. Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass pre-employment alcohol/drug test, in addition to psychological testing. New hires without previous experience will be placed in a trainee classification, until classroom and on-the-job phone training is successfully completed.
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW APPLICATIONS Accepted From: ALL PERSONS INTERESTED Division / Section: Commercial Development / Properties Workdays & Hours: Monday - Friday - 8:00amto 5:00pm, occasional weekend and holidays ***subject to change*** DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Airline Affairs & Real Estate (AARE) Team is responsible for providing airport facilities for lease within the terminal complex and outside the terminals to airlines and other tenants for both aeronautical and non-aeronautical operations in order to generate revenue for future airport development. The Senior Airport Properties Representative (Airline Affairs Assistant Manager) will work collaboratively with the AARE team, and in particular, with the airline affairs managers, maintaining databases of airline allocated spaces and terminal mapping so as to ensure proper rates and charges billing calculations as well as tenant compliance with all required documents. The successful candidate in this role will also negotiate and prepare agreements for airlines or their service providers, along with showing potential lease space, badging new tenants and performing other activities or tasks as assigned for AARE transactions. This role will attend confidential meetings regarding proposed new air service to Houston and will assist the AA Manager in conducting airline start-up preparation meetings and working with multiple HAS divisions, as well as managing expectations of the airlines as to timing of site readiness. Excellent written and verbal communication skills are needed to work with airlines around the world. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required". Essential job duties and responsibilities for the ( Airline Affairs Assistant Manager) professional duties include but are not limited to: Executes airport property management programs to ensure maximum service and generation of revenue. Reviews and evaluates requests for retail concession space, including economic feasibility. Prepares reports and financial analysis for management review. Drafts preliminary leases, permits and other agreements, coordinating with the Legal Department on the preparation of terms and conditions. Consults with tenants regarding contracts and agreements. Reviews drafts for form and content. Supervises the maintenance of records related to leasehold details, permits, special agreements, insurance documents, credit documents, drawings and specifications, and change orders. Maintains inventories of property transactions and current status of leases and permits. Monitors tenants for lease compliance and airport merchandising/pricing practices and policies. Researches contract compliance issues as needed. May train new employees on agreements, procedures, policies and practices. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business or Public Administration, Marketing, Retail Management or a closely related field. EXPERIENCE REQUIREMENTS Five years of experience in property management, mall management, commercial / industrial property leasing or financing activities involving mergers or acquisitions are required. A Master's degree may be substituted for two years of the experience requirement. LICENSE REQUIREMENT None PREFERENCES Analytical Skills - ability to investigate a problem, research possible solutions and present to senior management, recommendations for solving the problem. Aviation Industry Experience - knowledge of airline lease rights, types of airline agreements and accompanying rates and charges methodologies. Work experience with an airline or airport related to real estate or operations role is highly preferred. Mapping - helping to prepare maps and interpreting maps to aid in validating lease space used and available for lease by airlines within the terminal complex ***Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 26 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call281-233-1043. If you need special services or accommodations, call281-233-1043. (TTY 7-1-1). If you need login assistance or technical support call855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 2/7/2020 11:59 PM Central
Jan 08, 2020
Full Time
POSITION OVERVIEW APPLICATIONS Accepted From: ALL PERSONS INTERESTED Division / Section: Commercial Development / Properties Workdays & Hours: Monday - Friday - 8:00amto 5:00pm, occasional weekend and holidays ***subject to change*** DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Airline Affairs & Real Estate (AARE) Team is responsible for providing airport facilities for lease within the terminal complex and outside the terminals to airlines and other tenants for both aeronautical and non-aeronautical operations in order to generate revenue for future airport development. The Senior Airport Properties Representative (Airline Affairs Assistant Manager) will work collaboratively with the AARE team, and in particular, with the airline affairs managers, maintaining databases of airline allocated spaces and terminal mapping so as to ensure proper rates and charges billing calculations as well as tenant compliance with all required documents. The successful candidate in this role will also negotiate and prepare agreements for airlines or their service providers, along with showing potential lease space, badging new tenants and performing other activities or tasks as assigned for AARE transactions. This role will attend confidential meetings regarding proposed new air service to Houston and will assist the AA Manager in conducting airline start-up preparation meetings and working with multiple HAS divisions, as well as managing expectations of the airlines as to timing of site readiness. Excellent written and verbal communication skills are needed to work with airlines around the world. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required". Essential job duties and responsibilities for the ( Airline Affairs Assistant Manager) professional duties include but are not limited to: Executes airport property management programs to ensure maximum service and generation of revenue. Reviews and evaluates requests for retail concession space, including economic feasibility. Prepares reports and financial analysis for management review. Drafts preliminary leases, permits and other agreements, coordinating with the Legal Department on the preparation of terms and conditions. Consults with tenants regarding contracts and agreements. Reviews drafts for form and content. Supervises the maintenance of records related to leasehold details, permits, special agreements, insurance documents, credit documents, drawings and specifications, and change orders. Maintains inventories of property transactions and current status of leases and permits. Monitors tenants for lease compliance and airport merchandising/pricing practices and policies. Researches contract compliance issues as needed. May train new employees on agreements, procedures, policies and practices. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business or Public Administration, Marketing, Retail Management or a closely related field. EXPERIENCE REQUIREMENTS Five years of experience in property management, mall management, commercial / industrial property leasing or financing activities involving mergers or acquisitions are required. A Master's degree may be substituted for two years of the experience requirement. LICENSE REQUIREMENT None PREFERENCES Analytical Skills - ability to investigate a problem, research possible solutions and present to senior management, recommendations for solving the problem. Aviation Industry Experience - knowledge of airline lease rights, types of airline agreements and accompanying rates and charges methodologies. Work experience with an airline or airport related to real estate or operations role is highly preferred. Mapping - helping to prepare maps and interpreting maps to aid in validating lease space used and available for lease by airlines within the terminal complex ***Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 26 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call281-233-1043. If you need special services or accommodations, call281-233-1043. (TTY 7-1-1). If you need login assistance or technical support call855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 2/7/2020 11:59 PM Central
Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Campus Fire Marshal. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Salary Commensurate with qualifications and experience. Position Information The California State University, Office of the Chancellor, is seeking a Campus Fire a Marshal to assess and enforce fire and panic safety code compliance on CSU building projects as the Campus Fire Marshal. This position will primarily work with the Northridge campus, affecting design activity and construction; as well as the fire and panic safety of the campus population. The position represents the campus in interacting with municipal fire departments. This position will report to one of the three Deputy Chiefs of Fire Safety (North, Central and South) and serve as a Chancellor's Office Capital Planning, Design and Construction representative for the CSU Fire Safety program at each CSU campus. Upon certification and acceptance by the State Fire Marshal of the individual's appropriate level of expertise, the incumbent will advance to Designated Campus Fire Marshal. THIS POSITION IS LOCATED AT CSU NORTHRIDGE. Responsibilities Under the general direction of the CSU Chief of Fire Safety, and under the delegated authority of the Office of State Fire Marshal (OSFM), this position will be responsible to develop and implement the fire and panic safety program at CSU Northridge, under the guidance of the Deputy Director of Fire Safety-South. The incumbent will be hired as a Campus Fire Marshal and required to complete necessary training by the OSFM to prove competency in order to be recognized as the Designated Campus Fire Marshal. Proving competency is a position requirement and expected to be attained within 12 to 18 months of employment with the CSU. During the training and certification period, the Campus Fire Marshal will: -Review design documents and construction plans for compliance with fire and safety codes. -Facilitate, coordinate and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU CO representative to collaboratively resolve issues relative to fire safety code and regulations. -Engage all stakeholders. Coordinate CSU/SFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU/SFM MOU or as may be needed. -Work closely with the OSFM to work collaboratively, continually improve trust, process, and program quality. -Support the CSU Fire Safety Board (FSB) of outside expert counsel on fire and panic safety and code compliance issues on CSU capital projects. -Ensure code effective design development and advocate good code compliance practices to individual campus project design and construction teams. Participate in effective code compliance design reviews. Implement the fire and panic safety plan review process at campus and/or CSU/SFM locations as needed to realize effective and timely project approvals. -Generate reports for Supervisor and OSFM, detailing activity, issues, resolutions, and improvements implemented, this includes input and use of GovMotus, the CPDC project database and the OSFM software as needed. -Keep CSU management informed. Provide regular briefings and project status reports to CPDC CSU Chief Building Official and Chief of Fire Safety on evolving fire safety code interpretations and of project trends relative to campuses and project delivery methods with a view towards improving process. -Help define and implement performance tracking related to CSU Building Permit and Fire Protection programs. Track recurring fire safety plan review issue areas and make recommendations for changes to policies and procedures to improve timeliness and effectiveness of fire safety approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. Once the incumbent passes the OSFM training and certification, the responsibilities include: -Propose new, or recommend changes to fire and panic safety policies affecting the CSU and the campus, to assure compliance. Continuously evaluates, recommends, and implements procedures that assure awareness of fire & panic safety requirements. -Participate in the delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, CCR, etc.). -Work closely with the other Deputy Directors of Fire Safety, Designated Campus Fire Marshals to share expertise, improve and disseminate consistent program goals and criteria to campuses. -Assist campus as needed in the event of a fire event on campus. Ensure OSFM Duty Officer is notified and reporting made on a regular basis. Qualifications This position requires: -California Licensed Architect, or Fire Protection Engineer, or related Bachelor's Degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an International Code Compliance Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal or other local public agency fire authority plans examiner. -Industry experience: 5+ years of architectural, engineering, construction industry experience on a broad variety of projects. -Specific field experience: 5+ years of field and plan review experience in performing plan review, technical inspection, and/or supervision of general construction projects including fire, life, and panic safety code compliance. This may be concurrent with the industry experience in #2, above. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirements. -Proven experience in the creation, development, and implementation of effective programs, projects, and initiatives to meet assigned goals. -Designation as the Lead Designated Campus Fire Marshal (DCFM) by the Office of the State Fire Marshal, or must be able to attain this designation within 12 to 18 months of hire as a condition of continued employment. -Must have ability to apply sound professional judgment, initiative and problem-solving skill to analyze complex code compliance issues, and be able to facilitate a timely and responsive code complaint outcome. -Must have strong verbal and written language skills. Must be able to effectively communicate technical policy and procedures in understandable verbal, written and visual presentation formats. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including: verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the positon. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Adjacent campus travel, day trips to Sacramento. -Must be able to effectively use: Word, Excel, Outlook, Bluebeam and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU's architectural engineering and construction management policy and procedures, CSU's public works contract law, rules, and regulations. Preferred Qualifications: -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of SFM training: Fire Inspector 1A-1D -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations. -Experience with GovMotus. Application Period Resumes will be accepted until January 27, 2020 or until job posting is removed. How To Apply To apply for this position, Click ont he link at the top of the screen. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled
Jan 14, 2020
Full Time
Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Campus Fire Marshal. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Salary Commensurate with qualifications and experience. Position Information The California State University, Office of the Chancellor, is seeking a Campus Fire a Marshal to assess and enforce fire and panic safety code compliance on CSU building projects as the Campus Fire Marshal. This position will primarily work with the Northridge campus, affecting design activity and construction; as well as the fire and panic safety of the campus population. The position represents the campus in interacting with municipal fire departments. This position will report to one of the three Deputy Chiefs of Fire Safety (North, Central and South) and serve as a Chancellor's Office Capital Planning, Design and Construction representative for the CSU Fire Safety program at each CSU campus. Upon certification and acceptance by the State Fire Marshal of the individual's appropriate level of expertise, the incumbent will advance to Designated Campus Fire Marshal. THIS POSITION IS LOCATED AT CSU NORTHRIDGE. Responsibilities Under the general direction of the CSU Chief of Fire Safety, and under the delegated authority of the Office of State Fire Marshal (OSFM), this position will be responsible to develop and implement the fire and panic safety program at CSU Northridge, under the guidance of the Deputy Director of Fire Safety-South. The incumbent will be hired as a Campus Fire Marshal and required to complete necessary training by the OSFM to prove competency in order to be recognized as the Designated Campus Fire Marshal. Proving competency is a position requirement and expected to be attained within 12 to 18 months of employment with the CSU. During the training and certification period, the Campus Fire Marshal will: -Review design documents and construction plans for compliance with fire and safety codes. -Facilitate, coordinate and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU CO representative to collaboratively resolve issues relative to fire safety code and regulations. -Engage all stakeholders. Coordinate CSU/SFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU/SFM MOU or as may be needed. -Work closely with the OSFM to work collaboratively, continually improve trust, process, and program quality. -Support the CSU Fire Safety Board (FSB) of outside expert counsel on fire and panic safety and code compliance issues on CSU capital projects. -Ensure code effective design development and advocate good code compliance practices to individual campus project design and construction teams. Participate in effective code compliance design reviews. Implement the fire and panic safety plan review process at campus and/or CSU/SFM locations as needed to realize effective and timely project approvals. -Generate reports for Supervisor and OSFM, detailing activity, issues, resolutions, and improvements implemented, this includes input and use of GovMotus, the CPDC project database and the OSFM software as needed. -Keep CSU management informed. Provide regular briefings and project status reports to CPDC CSU Chief Building Official and Chief of Fire Safety on evolving fire safety code interpretations and of project trends relative to campuses and project delivery methods with a view towards improving process. -Help define and implement performance tracking related to CSU Building Permit and Fire Protection programs. Track recurring fire safety plan review issue areas and make recommendations for changes to policies and procedures to improve timeliness and effectiveness of fire safety approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. Once the incumbent passes the OSFM training and certification, the responsibilities include: -Propose new, or recommend changes to fire and panic safety policies affecting the CSU and the campus, to assure compliance. Continuously evaluates, recommends, and implements procedures that assure awareness of fire & panic safety requirements. -Participate in the delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, CCR, etc.). -Work closely with the other Deputy Directors of Fire Safety, Designated Campus Fire Marshals to share expertise, improve and disseminate consistent program goals and criteria to campuses. -Assist campus as needed in the event of a fire event on campus. Ensure OSFM Duty Officer is notified and reporting made on a regular basis. Qualifications This position requires: -California Licensed Architect, or Fire Protection Engineer, or related Bachelor's Degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an International Code Compliance Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal or other local public agency fire authority plans examiner. -Industry experience: 5+ years of architectural, engineering, construction industry experience on a broad variety of projects. -Specific field experience: 5+ years of field and plan review experience in performing plan review, technical inspection, and/or supervision of general construction projects including fire, life, and panic safety code compliance. This may be concurrent with the industry experience in #2, above. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirements. -Proven experience in the creation, development, and implementation of effective programs, projects, and initiatives to meet assigned goals. -Designation as the Lead Designated Campus Fire Marshal (DCFM) by the Office of the State Fire Marshal, or must be able to attain this designation within 12 to 18 months of hire as a condition of continued employment. -Must have ability to apply sound professional judgment, initiative and problem-solving skill to analyze complex code compliance issues, and be able to facilitate a timely and responsive code complaint outcome. -Must have strong verbal and written language skills. Must be able to effectively communicate technical policy and procedures in understandable verbal, written and visual presentation formats. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including: verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the positon. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Adjacent campus travel, day trips to Sacramento. -Must be able to effectively use: Word, Excel, Outlook, Bluebeam and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU's architectural engineering and construction management policy and procedures, CSU's public works contract law, rules, and regulations. Preferred Qualifications: -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of SFM training: Fire Inspector 1A-1D -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations. -Experience with GovMotus. Application Period Resumes will be accepted until January 27, 2020 or until job posting is removed. How To Apply To apply for this position, Click ont he link at the top of the screen. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled
City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification The City of Boynton Beach is seeking an experienced and qualified professional to serve as its Fire Chief . Boynton Beach is the third largest municipality in Palm Beach County, Florida, and the City serves a population of over 77,000 residents as well as provides mutual aid to local municipalities. The purpose of this classification is to assume administrative and technical responsibility for the direction of personnel and activities of the Fire/Rescue Department. Employees in this classification plan, organize, and direct the emergency and administrative needs of the department. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Directs the administrative functions of the entire department; takes responsibility for personnel, property, and operation of department; reviews and approves department policies and procedures and standard operating guidelines; takes necessary action to improve departmental operations and administrative functions. Directs and monitors departmental budget preparation/facilitation; exercises control over expenditures; reviews revenue sources; approves purchases. Oversees the Emergency Management functions for the City; responds to emergency calls; drives emergency vehicle. Coordinates the City's Emergency Management plans. Supervises, directs, and evaluates assigned staff; processes employee concerns and problems, directs work, counsels, and manages employee performance; provides overall supervision and leadership of department personnel; oversees entry level and promotional hiring and orientation; oversees departmental training. Ensures compliance with City, County, State, and national mandates and guidelines. Reviews all electronic and written documentation and correspondence directed to Chief's Office. Evaluates and recommends the need for additional personnel, materials, apparatus, and supplies. Participates in contract negotiation process; recommends union contract changes; monitors provisions of union contract; maintains positive and productive Labor-Management relations. Attends job-related meetings; provides regular staff meetings; oversees departmental Safety Team and Steering Team meetings; participates in county fire organizations; participates in state and national organizations; develops special assignments and committees. Serves as department liaison to the community; serves as City liaison to other fire/rescue agencies; represents the City at various functions; maintains effective relationships with the media, public, and City staff. Responds to emergency situations and serves as a Command Officer as needed. Oversees process for development and monitoring of fire codes and ordinances. Maintains comprehensive, current knowledge of applicable laws/regulations; maintains awareness of new procedures, technologies, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Oversees the maintenance and repairs of Fire Rescue Department buildings. Performs other related duties as required. KNOWLEDGE, SKILLS & ABILITIES Proven management and leadership skills and abilities. Extensive knowledge of all codes, laws, rules, regulations, standards, policies and procedures relevant to department operations. Extensive knowledge of local, state and federal laws and ordinances related to fire prevention, public safety, hazardous materials, emergency medical services, and arson investigation and the ability to apply this knowledge to varied fire control and prevention problems. Knowledge of and the ability to develop and implement the department's annual budget. Demonstrated comfort and experience in media relations and interactions with print and electronic media. Knowledge of modern firefighting/emergency/rescue tactics and principles, fire investigation and prevention. Demonstrated leadership of a department which has emphasized proactive and preventative activities, customer service, and effective performance standards. Experience dealing with union negotiations, grievance, and arbitration processes; proven ability to build consensus in a union environment. Skilled at applying required knowledge to improve operations and services to the customer through the application of technology, know how, and the observation of industry trends and best practices. Skilled in analyzing and evaluating information and in expressing ideas clearly when providing oral and written reports and recommendations on administrative, financial, and technical issues. Skilled in dealing constructively with conflict. Ability to work with people, and through people, to collaborate with others, motivate, and inspire assigned employees to good performance. Ability to effectively supervise assigned staff and to expeditiously resolve employee issues and concerns. Ability to develop and successfully implement long and short term plans, goals, and objectives. Ability to organize and/or reorganize human capital allocations/assignments to achieve maximum work effectiveness. Ability to establish, update, implement, and consistently apply policies and procedures. Ability to effectively communicate and coordinate work activities with assigned supervisors and to delegate decision making and authority to assigned supervisors where possible. Ability to successfully develop collaborative working relationships with peers and with other departments, contractors, consultants, outside agencies, and all other stakeholders. Minimum Qualifications Bachelor's Degree in Public Administration or closely related field; supplemented by six (6) years of previous experience that includes upper level fire/rescue department administration and performing fire/rescue services. Must possess and maintain State of Florida certification as a Firefighter, Emergency Medical Technician (EMT), and Paramedic. Out-of-state candidates will have up to one year from hire to attain the aforementioned certifications. Must possess (or be able to obtain within 14 days of hire) and maintain a valid Florida driver's license. PREFERRED QUALIFICATIONS Master's Degree in Public Administration or closely related field. Graduate of the National Fire Academy's Executive Fire Officer Program. Supplemental Information PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20 pounds). Sensory Requirements : Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, fumes, noise extremes, electric currents, toxic agents, violence, disease, or pathogenic substances. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
Nov 20, 2019
Full Time
Purpose of Classification The City of Boynton Beach is seeking an experienced and qualified professional to serve as its Fire Chief . Boynton Beach is the third largest municipality in Palm Beach County, Florida, and the City serves a population of over 77,000 residents as well as provides mutual aid to local municipalities. The purpose of this classification is to assume administrative and technical responsibility for the direction of personnel and activities of the Fire/Rescue Department. Employees in this classification plan, organize, and direct the emergency and administrative needs of the department. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Directs the administrative functions of the entire department; takes responsibility for personnel, property, and operation of department; reviews and approves department policies and procedures and standard operating guidelines; takes necessary action to improve departmental operations and administrative functions. Directs and monitors departmental budget preparation/facilitation; exercises control over expenditures; reviews revenue sources; approves purchases. Oversees the Emergency Management functions for the City; responds to emergency calls; drives emergency vehicle. Coordinates the City's Emergency Management plans. Supervises, directs, and evaluates assigned staff; processes employee concerns and problems, directs work, counsels, and manages employee performance; provides overall supervision and leadership of department personnel; oversees entry level and promotional hiring and orientation; oversees departmental training. Ensures compliance with City, County, State, and national mandates and guidelines. Reviews all electronic and written documentation and correspondence directed to Chief's Office. Evaluates and recommends the need for additional personnel, materials, apparatus, and supplies. Participates in contract negotiation process; recommends union contract changes; monitors provisions of union contract; maintains positive and productive Labor-Management relations. Attends job-related meetings; provides regular staff meetings; oversees departmental Safety Team and Steering Team meetings; participates in county fire organizations; participates in state and national organizations; develops special assignments and committees. Serves as department liaison to the community; serves as City liaison to other fire/rescue agencies; represents the City at various functions; maintains effective relationships with the media, public, and City staff. Responds to emergency situations and serves as a Command Officer as needed. Oversees process for development and monitoring of fire codes and ordinances. Maintains comprehensive, current knowledge of applicable laws/regulations; maintains awareness of new procedures, technologies, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Oversees the maintenance and repairs of Fire Rescue Department buildings. Performs other related duties as required. KNOWLEDGE, SKILLS & ABILITIES Proven management and leadership skills and abilities. Extensive knowledge of all codes, laws, rules, regulations, standards, policies and procedures relevant to department operations. Extensive knowledge of local, state and federal laws and ordinances related to fire prevention, public safety, hazardous materials, emergency medical services, and arson investigation and the ability to apply this knowledge to varied fire control and prevention problems. Knowledge of and the ability to develop and implement the department's annual budget. Demonstrated comfort and experience in media relations and interactions with print and electronic media. Knowledge of modern firefighting/emergency/rescue tactics and principles, fire investigation and prevention. Demonstrated leadership of a department which has emphasized proactive and preventative activities, customer service, and effective performance standards. Experience dealing with union negotiations, grievance, and arbitration processes; proven ability to build consensus in a union environment. Skilled at applying required knowledge to improve operations and services to the customer through the application of technology, know how, and the observation of industry trends and best practices. Skilled in analyzing and evaluating information and in expressing ideas clearly when providing oral and written reports and recommendations on administrative, financial, and technical issues. Skilled in dealing constructively with conflict. Ability to work with people, and through people, to collaborate with others, motivate, and inspire assigned employees to good performance. Ability to effectively supervise assigned staff and to expeditiously resolve employee issues and concerns. Ability to develop and successfully implement long and short term plans, goals, and objectives. Ability to organize and/or reorganize human capital allocations/assignments to achieve maximum work effectiveness. Ability to establish, update, implement, and consistently apply policies and procedures. Ability to effectively communicate and coordinate work activities with assigned supervisors and to delegate decision making and authority to assigned supervisors where possible. Ability to successfully develop collaborative working relationships with peers and with other departments, contractors, consultants, outside agencies, and all other stakeholders. Minimum Qualifications Bachelor's Degree in Public Administration or closely related field; supplemented by six (6) years of previous experience that includes upper level fire/rescue department administration and performing fire/rescue services. Must possess and maintain State of Florida certification as a Firefighter, Emergency Medical Technician (EMT), and Paramedic. Out-of-state candidates will have up to one year from hire to attain the aforementioned certifications. Must possess (or be able to obtain within 14 days of hire) and maintain a valid Florida driver's license. PREFERRED QUALIFICATIONS Master's Degree in Public Administration or closely related field. Graduate of the National Fire Academy's Executive Fire Officer Program. Supplemental Information PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20 pounds). Sensory Requirements : Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, fumes, noise extremes, electric currents, toxic agents, violence, disease, or pathogenic substances. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification Utilities Maintenance Mechanic: The purpose of this classification is to delineate the job requirements for individuals who repair and maintain mechanical machinery/equipment at lift stations, water treatment plants, well fields, ground storage facilities, elevated water tank, and related facilities. Utilities Maintenance Mechanic Senior: The purpose of this classification is to delineate the job requirements for individuals who lead a team of workers in the repair and maintenance of mechanical machinery/equipment at lift stations, water treatment plants, well fields, ground storage facilities, elevated water tank, and related facilities. Starting salary is based on level: Utilities Maintenance Mechanic - $19.55 Utilities Maintenance Mechanic Senior - $22.70 Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Utilities Maintenance Mechanic: Inspects, troubleshoots, and performs mechanical repair/maintenance on lift stations and water treatment plants' machinery/equipment, wet wells, pump station control panels, telemetry, well fields, ground storage facilities, elevated water tanks, and related facilities; installs new systems, upgrades existing systems, and replaces old equipment; performs preventive maintenance and minor welding; and preventive maintenance work to maximize efficiency of equipment; tests machinery, equipment and parts for proper operations; and reports problem situations. Diagnoses, installs, disassembles, maintains, and repairs lift station and plant equipment, which may include submersible and dry pumps, engines, drives, motors, generators, controls, tanks, chemical feed piping, concentrators, jets, media filters, control valves, hydraulic valves, control panels, air release valves, filter sweeps, lime slakers, silos, shakers, slurry/splitter boxes, polymer systems, phosphate systems, sonar level controllers, gear cases, sludge dryers, conveyor belts, agitators, thickeners, mixers, compressors, oilers, dryers, blowers, membrane systems, softening systems, degasifiers, odor control systems, vacuum systems, vacuum regulators, alarm systems, injectors, switch gears, and other machinery. Receives and safely performs various work orders for repair/maintenance tasks, which may include oiling/greasing/lubricating machinery, rebuilding/aligning motors/pumps, rebuilding gear boxes, cutting/fitting pipes, repairing/replacing valves, repairing chemical lines, replacing mechanical parts, checking containment areas, , checking generators, exercising valves, locking out defective equipment, acidizing wells with sulfamil pellets, disinfecting wells, cleaning raw water lines, performing raw water well and lift station drawdowns, welding/fabricating and assembling metal parts and components, cleaning tanks and wetwells, resetting timers for automatic lights, calibrating machinery, digging holes/ditches, or lifting/moving heavy materials; transports, loads and unloads various equipment and materials used in projects. Operates a variety of machinery, equipment, and tools associated with work activities, which may include a forklift, air compressor, pressure washer, generator, pump, confined space hoist, gas detector, welder, cutting torch, drill press, drill, saw, grinder, meters, gauges, self-contained breathing apparatus, ladder, carpentry tools, electrician tools, pipefitting tools, mechanic tools, calibration equipment, laser alignment systems and diagnostic instruments. Performs general cleaning/maintenance tasks necessary to keep buildings, machinery, equipment, and tools in operable condition, which may include inspecting equipment, checking/replacing fluids, greasing equipment, replacing parts, washing/cleaning equipment, pressure washing machinery and facilities, painting buildings and machinery, and cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals. Assists in monitoring inventory levels of parts, equipment, tools, or supplies to ensure adequate supply of materials; stocks shelves with incoming deliveries. Reads and interprets architectural/engineering drawings, electrical, mechanical drawings, technical manuals, plans, and instructions. Receives and interprets various forms, reports, correspondence, work orders, daily work reports, confined space entry sheets, warehouse order sheets, material safety data sheets, architectural drawings, electrical drawings, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Monitors Supervisory Control and Data Acquisition (SCADA) and telemetry systems. Receives, evaluates, troubleshoots, and responds to lift stations, water plants, ground storage tanks, elevated water tanks, and well field alarms. Operates a computer to enter, retrieve, review or modify Asset Management and GIS data; utilizes computer programs to monitor lift station and plant operations and diagnose/troubleshoot problems. Communicates via telephone computer e-mail and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other divisions, other departments, contractors, the public, and other individuals as needed, to coordinate safe work activities, review status of work, exchange information, or resolve problems. Reads professional literature; attends workshops and training sessions as appropriate to keep abreast of new procedures, trends, and advances in the profession. Provides assistance or coverage to other employees including on call and overtime, as needed. Performs other related duties as required. Utilities Maintenance Mechanic Senior: Leads a team of mechanics involved in safely repairing/maintaining lift station, wellfield and water treatment plant machinery and equipment. Provides direction, guidance, training, and assistance to employees; develops work schedules and makes work assignments; monitors status of work in progress; inspects completed work. Assists supervisor in coordinating and monitoring safe work activities with those of other divisions, departments, contractors, or others as needed; consults with supervisor to review work activities, status of work, and problems; makes suggestions to management for improvement of productivity; maintains records of work activities. Monitors the Supervisory Control and Data Acquisition (SCADA) and telemetry systems. Receives, evaluates, troubleshoots, and coordinates response to lift stations, water plants, ground storage tanks, elevated water tanks, and well field alarms. Generates, evaluates, and responds to reports from the SCADA systems. Receives and ensures the successful, safe completion of work orders generated by the City's maintenance management system. Operates a computer to enter, retrieve, review or modify Asset management and GIS data; maintains logs/records of test results, assorted meter/gauge readings, chemical applications and other data. Inspects, troubleshoots, and performs mechanical repair/maintenance on lift stations and water treatment plants machinery/equipment, wet wells, pump station control panels, telemetry, well fields, ground storage facilities, elevated water tank, and related facilities; installs new systems, upgrades existing systems, and replaces old equipment; performs preventive maintenance and minor welding; schedules repairs and preventive maintenance work to maximize efficiency of equipment; tests machinery, equipment and parts for proper operations; reports problem situations. Diagnoses, installs, disassembles, maintains, and repairs lift station and plant equipment, which may include submersible and dry pumps, engines, drives, motors, generators, controls, tanks, chemical feed piping, concentrators, jets, media filters, control valves, hydraulic valves, control panels, air release valves, filter sweeps, lime slakers, silos, shakers, slurry/splitter boxes, polymer system, phosphate system, OSG system, sonar level controllers, gear cases, sludge dryers, conveyor belts, agitators, thickeners, mixers, compressors, oilers, dryers, blowers, membrane systems, softening systems, degasifiers, vacuum systems, vacuum regulators, injectors, and other machinery. Performs various repair/maintenance tasks to maintain operation efficiency and safety of buildings, machinery, equipment, and tools. These tasks may include inspecting equipment and reporting any defects, oiling/greasing/lubricating machinery, pressure washing/cleaning equipment and facilities, painting buildings and machinery, rebuilding/aligning motors/pumps, rebuilding gear boxes, cutting/fitting pipes, repairing/replacing valves, repairing chemical lines, replacing mechanical parts, checking/ replacing fluids, checking containment areas, , checking generators, exercising valves, locking out defective equipment, acidizing wells with sulfamil pellets, disinfecting wells, cleaning raw water lines, performing raw water well and lift station drawdowns, welding/fabricating and assembling metal parts and components, cleaning tanks and wetwells, resetting timers for automatic lights, calibrating machinery, digging holes/ditches, or lifting/moving heavy materials; transports, loads and unloads various equipment and materials used in projects. Operates a variety of machinery, equipment, and tools associated with work activities, which may include a crane, forklift, air compressor, pressure washer, generator, pump, confined space hoist, gas detector, welder, cutting torch, drill press, drill, saw, grinder, meters, gauges, self-contained breathing apparatus, ladder, carpentry tools, pipefitting tools, mechanic tools, calibration equipment, laser alignment systems and diagnostic instruments Follows safety procedures, utilizes safety equipment, and monitors and promotes a safe work environment to ensure safety of employees and other individuals. Monitors inventory levels of parts, equipment, tools, or supplies to ensure adequate supply of materials; initiates requests for new or replacement materials; stocks shelves with incoming deliveries. Receives and reviews various architectural /engineering drawings/plans, maps, technical manuals and other related instructions, reference materials, material safety data sheets or other documentation. Forwards or retains as appropriate. Completes or processes various forms, reports, correspondence, work orders, daily work reports, generator sheets, containment area sheets, confined space entry sheets, warehouse order sheets, drawdown reports, fuel reports, parts lists, overtime sheets, vacation requests, performance appraisal forms, or other documents. Forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other divisions, other departments, contractors, the public, and other individuals as needed, to coordinate safe work activities, review status of work, exchange information, or resolve problems. Reads professional literature; attends workshops and training sessions as appropriate to keep abreast of new procedures, trends, and advances in the profession. Provides assistance, direction, guidance, training and coverage to other employees as needed. Performs on-call and overtime work as needed Performs other related duties as required. Minimum Qualifications Utilities Maintenance Mechanic: High school diploma or equivalent; supplemented by vocational/technical training in mechanical, piping, wastewater pumping systems and water treatment systems repair and maintenance; one (1) year of previous experience that includes repair and maintenance of wastewater pumping systems, water process/equipment, lime and/or membrane softening water treatment facilities, and mechanical and piping systems . Two (2) years of closely related mechanical and plumbing work experience in a non-water utilities industry will be evaluated and may be considered in substitution of water utilities industry experience. Must possess a Wastewater C Certification or a Water Distribution Level 3 License. Must possess a valid Forklift Operator Certification or be able to obtain the certificate within six (6) months in position. Must possess and maintain a valid State of Florida Class E driver's license or, if in possession of an equivalent license in another state, be able to obtain a Florida license within thirty (30) days in position. An external candidate who is offered employment must agree to, and must successfully obtain, the following certifications and license within the stated deadline: Florida Level C Wastewater Collection Operator Certification within six (6) months of employment; AND Forklift Operator certification within six (6) months of employment; AND either Water Distribution Level 3 License within twenty-eight (28) months of employment; OR Water Treatment Plant Operator C License within twenty-eight (28) months of employment. Note: Licenses require completion of twelve (12) months of cross training in either water distribution or water treatment plus a passing test grade. Failure to obtain these certifications/licenses within the designated time frame may result in a demotion or termination of employment. Utilities Maintenance Mechanic Senior: High school diploma or equivalent; supplemented by vocational/technical training in mechanical, piping and water treatment system repair/maintenance; Must have a minimum of three (3) years of work experience within a Utility functional area in either Public Water Treatment/Wellfields or Lift Stations. The work experience combination must include a minimum of one (1) of year of work experience (in six month increments) within a non-assigned functional area (in Public Water Treatment/Wellfields or Lift Stations). For existing employees at the time of implementing this classification, must have a minimum of six months (in three month increments) of work experience within a non-assigned functional area. Additional training may be required as deemed necessary and as available at a later date. Must have and maintain a valid Florida Level C Wastewater Collection Operator Certification and either a Florida Level III Water Distribution Operator License or a Water Treatment Plant Operator 1 License. Must possess and maintain a valid Florida Class B Commercial Driver's License (CDL). If in possession of an equivalent license in another state, must have the ability to obtain a Florida CDL license within thirty (30) days in position. Must possess a valid forklift certification. Must possess a valid certification to operate a crane or be able to obtain said certificate within sixty (60) days in position. An external candidate who is offered employment must agree to, and must successfully obtain, the following certifications and license within the stated deadline: Florida Level C Wastewater Collection Operator Certification within six (6) months of employment; AND Forklift Operator certification within six (6) months of employment; AND either Water Distribution Level 3 License within twenty-eight (28) months of employment; OR Water Treatment Plant Operator C License within twenty-eight (28) months of employment. Note: Licenses require completion of twelve (12) months of cross training in either water distribution or water treatment plus a passing test grade. Failure to obtain these certifications/licenses within the designated time frame may result in a demotion or termination of employment. Supplemental Information Communication Competencies Utilities Maintenance Mechanic: Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, and to resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. Utilities Maintenance Mechanic Senior: Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate safe work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. Knowledge, Skills and Abilities Utilities Maintenance Mechanic: Knowledge of various plant, wellfield and lift station equipment and facilities, as well as the ability to safely operate various machinery, equipment and tools required for their maintenance. Knowledge of and the ability to follow safety procedures and properly utilize personal protective equipment (PPE). Ability to effectively interact with coworkers, supervisors and other department staff, as well as the public and outside agencies. Ability to communicate effectively both orally and in writing. Ability to safely perform various general repair/maintenance tasks which may include, but not limited to oiling/greasing, pipe fitting and repair, chemical handling, mechanical assembling, welding, and fabrication. Ability to read and interpret technical manuals, drawings, plans, instructions, and all other relevant reference documentation. Ability to operate a computer for operations monitoring via SCADA, and data entry/retrieval via various software applications such as MS Office, Asset management and GIS. Ability to safely perform minor repairs of facilities and assist with general building/grounds maintenance work as needed. Utilities Maintenance Mechanic Senior: Ability to effectively interact with coworkers, supervisors and other department staff, as well as the public and outside agencies. Ability to communicate effectively both orally and in writing. Ability to develop work schedules and assignments and to coordinate safe work activities with other departments, divisions or outside contractors as needed. Knowledge of various plant, wellfield and lift station equipment, as well as the ability to safely and efficiently operate various machinery, equipment and tools required for their maintenance. Knowledge of various general repair/maintenance procedures which may include, but not limited to laser alignment, oiling/greasing, pipe fitting and repair, chemical handling, mechanical assembling/welding/fabrication. Ability to research equipment updates and available vendors for replacement parts, as well as preventative maintenance procedures. Ability to read and interpret technical manuals, drawings and other reference documentation. Ability to mentor other mechanics and provide guidance and oversight of their maintenance and repair activities Ability to operate a computer for operations monitoring via SCADA, and data entry/retrieval via various software applications such as MS Office, Asset management and GIS. Knowledge of and the ability to follow and promote safety procedures and properly utilize personal protective equipment (PPE). Ability to lead/supervise a team of workers in machinery/equipment repair and maintenance. Ability to perform quality checks on maintenance and repair activities performed by others. Ability to perform minor repairs of facilities and assist with general building/grounds maintenance work as needed. Physical and Sensory Requirements/Environmental Factors: Physical Ability : Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (50 pounds). Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, bright/dim light, machinery, vibrations, electric currents, traffic hazards, toxic agents, disease, pathogenic substances, heights, or confined spaces. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. Career Path Advancement Requirements: Utilities Maintenance Mechanic to Utilities Maintenance Mechanic Senior: The following requirements must be met to advance to Utilities Maintenance Mechanic Senior: Must have a minimum of three (3) years of work experience within a Utility functional area in either Public Water Treatment/Wellfields or Lift Stations. The work experience combination must include a minimum of one (1) of year of work experience (in six month increments) within a non-assigned functional area (in Public Water Treatment/Wellfields or Lift Stations). For existing employees at the time of implementing this classification, must have a minimum of six months (in three month increments) of work experience within a non-assigned functional area. Additional training may be required as deemed necessary and as available at a later date. Must obtain and maintain the State of Florida Wastewater Collection System Operator C Certification and either the State of Florida Level III Water Distribution License or a Water Treatment Plant Operator C License. Must obtain a State of Florida Class B Commercial Driver's License (CDL). Must complete tests specific to two (2) divisional areas at the mechanic level with a minimum score of 70%. Must meet 100% of the Utilities Maintenance Mechanic KSAs and 70% of the Senior Utilities Maintenance Mechanic KSAs. This list is not exhaustive and may be modified as required to facilitate successful operation of the Utilities department. Meeting the above career path advancement requirements must be verified and documented by the assigned supervisor.
Jan 17, 2020
Full Time
Purpose of Classification Utilities Maintenance Mechanic: The purpose of this classification is to delineate the job requirements for individuals who repair and maintain mechanical machinery/equipment at lift stations, water treatment plants, well fields, ground storage facilities, elevated water tank, and related facilities. Utilities Maintenance Mechanic Senior: The purpose of this classification is to delineate the job requirements for individuals who lead a team of workers in the repair and maintenance of mechanical machinery/equipment at lift stations, water treatment plants, well fields, ground storage facilities, elevated water tank, and related facilities. Starting salary is based on level: Utilities Maintenance Mechanic - $19.55 Utilities Maintenance Mechanic Senior - $22.70 Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Utilities Maintenance Mechanic: Inspects, troubleshoots, and performs mechanical repair/maintenance on lift stations and water treatment plants' machinery/equipment, wet wells, pump station control panels, telemetry, well fields, ground storage facilities, elevated water tanks, and related facilities; installs new systems, upgrades existing systems, and replaces old equipment; performs preventive maintenance and minor welding; and preventive maintenance work to maximize efficiency of equipment; tests machinery, equipment and parts for proper operations; and reports problem situations. Diagnoses, installs, disassembles, maintains, and repairs lift station and plant equipment, which may include submersible and dry pumps, engines, drives, motors, generators, controls, tanks, chemical feed piping, concentrators, jets, media filters, control valves, hydraulic valves, control panels, air release valves, filter sweeps, lime slakers, silos, shakers, slurry/splitter boxes, polymer systems, phosphate systems, sonar level controllers, gear cases, sludge dryers, conveyor belts, agitators, thickeners, mixers, compressors, oilers, dryers, blowers, membrane systems, softening systems, degasifiers, odor control systems, vacuum systems, vacuum regulators, alarm systems, injectors, switch gears, and other machinery. Receives and safely performs various work orders for repair/maintenance tasks, which may include oiling/greasing/lubricating machinery, rebuilding/aligning motors/pumps, rebuilding gear boxes, cutting/fitting pipes, repairing/replacing valves, repairing chemical lines, replacing mechanical parts, checking containment areas, , checking generators, exercising valves, locking out defective equipment, acidizing wells with sulfamil pellets, disinfecting wells, cleaning raw water lines, performing raw water well and lift station drawdowns, welding/fabricating and assembling metal parts and components, cleaning tanks and wetwells, resetting timers for automatic lights, calibrating machinery, digging holes/ditches, or lifting/moving heavy materials; transports, loads and unloads various equipment and materials used in projects. Operates a variety of machinery, equipment, and tools associated with work activities, which may include a forklift, air compressor, pressure washer, generator, pump, confined space hoist, gas detector, welder, cutting torch, drill press, drill, saw, grinder, meters, gauges, self-contained breathing apparatus, ladder, carpentry tools, electrician tools, pipefitting tools, mechanic tools, calibration equipment, laser alignment systems and diagnostic instruments. Performs general cleaning/maintenance tasks necessary to keep buildings, machinery, equipment, and tools in operable condition, which may include inspecting equipment, checking/replacing fluids, greasing equipment, replacing parts, washing/cleaning equipment, pressure washing machinery and facilities, painting buildings and machinery, and cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals. Assists in monitoring inventory levels of parts, equipment, tools, or supplies to ensure adequate supply of materials; stocks shelves with incoming deliveries. Reads and interprets architectural/engineering drawings, electrical, mechanical drawings, technical manuals, plans, and instructions. Receives and interprets various forms, reports, correspondence, work orders, daily work reports, confined space entry sheets, warehouse order sheets, material safety data sheets, architectural drawings, electrical drawings, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Monitors Supervisory Control and Data Acquisition (SCADA) and telemetry systems. Receives, evaluates, troubleshoots, and responds to lift stations, water plants, ground storage tanks, elevated water tanks, and well field alarms. Operates a computer to enter, retrieve, review or modify Asset Management and GIS data; utilizes computer programs to monitor lift station and plant operations and diagnose/troubleshoot problems. Communicates via telephone computer e-mail and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other divisions, other departments, contractors, the public, and other individuals as needed, to coordinate safe work activities, review status of work, exchange information, or resolve problems. Reads professional literature; attends workshops and training sessions as appropriate to keep abreast of new procedures, trends, and advances in the profession. Provides assistance or coverage to other employees including on call and overtime, as needed. Performs other related duties as required. Utilities Maintenance Mechanic Senior: Leads a team of mechanics involved in safely repairing/maintaining lift station, wellfield and water treatment plant machinery and equipment. Provides direction, guidance, training, and assistance to employees; develops work schedules and makes work assignments; monitors status of work in progress; inspects completed work. Assists supervisor in coordinating and monitoring safe work activities with those of other divisions, departments, contractors, or others as needed; consults with supervisor to review work activities, status of work, and problems; makes suggestions to management for improvement of productivity; maintains records of work activities. Monitors the Supervisory Control and Data Acquisition (SCADA) and telemetry systems. Receives, evaluates, troubleshoots, and coordinates response to lift stations, water plants, ground storage tanks, elevated water tanks, and well field alarms. Generates, evaluates, and responds to reports from the SCADA systems. Receives and ensures the successful, safe completion of work orders generated by the City's maintenance management system. Operates a computer to enter, retrieve, review or modify Asset management and GIS data; maintains logs/records of test results, assorted meter/gauge readings, chemical applications and other data. Inspects, troubleshoots, and performs mechanical repair/maintenance on lift stations and water treatment plants machinery/equipment, wet wells, pump station control panels, telemetry, well fields, ground storage facilities, elevated water tank, and related facilities; installs new systems, upgrades existing systems, and replaces old equipment; performs preventive maintenance and minor welding; schedules repairs and preventive maintenance work to maximize efficiency of equipment; tests machinery, equipment and parts for proper operations; reports problem situations. Diagnoses, installs, disassembles, maintains, and repairs lift station and plant equipment, which may include submersible and dry pumps, engines, drives, motors, generators, controls, tanks, chemical feed piping, concentrators, jets, media filters, control valves, hydraulic valves, control panels, air release valves, filter sweeps, lime slakers, silos, shakers, slurry/splitter boxes, polymer system, phosphate system, OSG system, sonar level controllers, gear cases, sludge dryers, conveyor belts, agitators, thickeners, mixers, compressors, oilers, dryers, blowers, membrane systems, softening systems, degasifiers, vacuum systems, vacuum regulators, injectors, and other machinery. Performs various repair/maintenance tasks to maintain operation efficiency and safety of buildings, machinery, equipment, and tools. These tasks may include inspecting equipment and reporting any defects, oiling/greasing/lubricating machinery, pressure washing/cleaning equipment and facilities, painting buildings and machinery, rebuilding/aligning motors/pumps, rebuilding gear boxes, cutting/fitting pipes, repairing/replacing valves, repairing chemical lines, replacing mechanical parts, checking/ replacing fluids, checking containment areas, , checking generators, exercising valves, locking out defective equipment, acidizing wells with sulfamil pellets, disinfecting wells, cleaning raw water lines, performing raw water well and lift station drawdowns, welding/fabricating and assembling metal parts and components, cleaning tanks and wetwells, resetting timers for automatic lights, calibrating machinery, digging holes/ditches, or lifting/moving heavy materials; transports, loads and unloads various equipment and materials used in projects. Operates a variety of machinery, equipment, and tools associated with work activities, which may include a crane, forklift, air compressor, pressure washer, generator, pump, confined space hoist, gas detector, welder, cutting torch, drill press, drill, saw, grinder, meters, gauges, self-contained breathing apparatus, ladder, carpentry tools, pipefitting tools, mechanic tools, calibration equipment, laser alignment systems and diagnostic instruments Follows safety procedures, utilizes safety equipment, and monitors and promotes a safe work environment to ensure safety of employees and other individuals. Monitors inventory levels of parts, equipment, tools, or supplies to ensure adequate supply of materials; initiates requests for new or replacement materials; stocks shelves with incoming deliveries. Receives and reviews various architectural /engineering drawings/plans, maps, technical manuals and other related instructions, reference materials, material safety data sheets or other documentation. Forwards or retains as appropriate. Completes or processes various forms, reports, correspondence, work orders, daily work reports, generator sheets, containment area sheets, confined space entry sheets, warehouse order sheets, drawdown reports, fuel reports, parts lists, overtime sheets, vacation requests, performance appraisal forms, or other documents. Forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other divisions, other departments, contractors, the public, and other individuals as needed, to coordinate safe work activities, review status of work, exchange information, or resolve problems. Reads professional literature; attends workshops and training sessions as appropriate to keep abreast of new procedures, trends, and advances in the profession. Provides assistance, direction, guidance, training and coverage to other employees as needed. Performs on-call and overtime work as needed Performs other related duties as required. Minimum Qualifications Utilities Maintenance Mechanic: High school diploma or equivalent; supplemented by vocational/technical training in mechanical, piping, wastewater pumping systems and water treatment systems repair and maintenance; one (1) year of previous experience that includes repair and maintenance of wastewater pumping systems, water process/equipment, lime and/or membrane softening water treatment facilities, and mechanical and piping systems . Two (2) years of closely related mechanical and plumbing work experience in a non-water utilities industry will be evaluated and may be considered in substitution of water utilities industry experience. Must possess a Wastewater C Certification or a Water Distribution Level 3 License. Must possess a valid Forklift Operator Certification or be able to obtain the certificate within six (6) months in position. Must possess and maintain a valid State of Florida Class E driver's license or, if in possession of an equivalent license in another state, be able to obtain a Florida license within thirty (30) days in position. An external candidate who is offered employment must agree to, and must successfully obtain, the following certifications and license within the stated deadline: Florida Level C Wastewater Collection Operator Certification within six (6) months of employment; AND Forklift Operator certification within six (6) months of employment; AND either Water Distribution Level 3 License within twenty-eight (28) months of employment; OR Water Treatment Plant Operator C License within twenty-eight (28) months of employment. Note: Licenses require completion of twelve (12) months of cross training in either water distribution or water treatment plus a passing test grade. Failure to obtain these certifications/licenses within the designated time frame may result in a demotion or termination of employment. Utilities Maintenance Mechanic Senior: High school diploma or equivalent; supplemented by vocational/technical training in mechanical, piping and water treatment system repair/maintenance; Must have a minimum of three (3) years of work experience within a Utility functional area in either Public Water Treatment/Wellfields or Lift Stations. The work experience combination must include a minimum of one (1) of year of work experience (in six month increments) within a non-assigned functional area (in Public Water Treatment/Wellfields or Lift Stations). For existing employees at the time of implementing this classification, must have a minimum of six months (in three month increments) of work experience within a non-assigned functional area. Additional training may be required as deemed necessary and as available at a later date. Must have and maintain a valid Florida Level C Wastewater Collection Operator Certification and either a Florida Level III Water Distribution Operator License or a Water Treatment Plant Operator 1 License. Must possess and maintain a valid Florida Class B Commercial Driver's License (CDL). If in possession of an equivalent license in another state, must have the ability to obtain a Florida CDL license within thirty (30) days in position. Must possess a valid forklift certification. Must possess a valid certification to operate a crane or be able to obtain said certificate within sixty (60) days in position. An external candidate who is offered employment must agree to, and must successfully obtain, the following certifications and license within the stated deadline: Florida Level C Wastewater Collection Operator Certification within six (6) months of employment; AND Forklift Operator certification within six (6) months of employment; AND either Water Distribution Level 3 License within twenty-eight (28) months of employment; OR Water Treatment Plant Operator C License within twenty-eight (28) months of employment. Note: Licenses require completion of twelve (12) months of cross training in either water distribution or water treatment plus a passing test grade. Failure to obtain these certifications/licenses within the designated time frame may result in a demotion or termination of employment. Supplemental Information Communication Competencies Utilities Maintenance Mechanic: Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, and to resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. Utilities Maintenance Mechanic Senior: Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate safe work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. Knowledge, Skills and Abilities Utilities Maintenance Mechanic: Knowledge of various plant, wellfield and lift station equipment and facilities, as well as the ability to safely operate various machinery, equipment and tools required for their maintenance. Knowledge of and the ability to follow safety procedures and properly utilize personal protective equipment (PPE). Ability to effectively interact with coworkers, supervisors and other department staff, as well as the public and outside agencies. Ability to communicate effectively both orally and in writing. Ability to safely perform various general repair/maintenance tasks which may include, but not limited to oiling/greasing, pipe fitting and repair, chemical handling, mechanical assembling, welding, and fabrication. Ability to read and interpret technical manuals, drawings, plans, instructions, and all other relevant reference documentation. Ability to operate a computer for operations monitoring via SCADA, and data entry/retrieval via various software applications such as MS Office, Asset management and GIS. Ability to safely perform minor repairs of facilities and assist with general building/grounds maintenance work as needed. Utilities Maintenance Mechanic Senior: Ability to effectively interact with coworkers, supervisors and other department staff, as well as the public and outside agencies. Ability to communicate effectively both orally and in writing. Ability to develop work schedules and assignments and to coordinate safe work activities with other departments, divisions or outside contractors as needed. Knowledge of various plant, wellfield and lift station equipment, as well as the ability to safely and efficiently operate various machinery, equipment and tools required for their maintenance. Knowledge of various general repair/maintenance procedures which may include, but not limited to laser alignment, oiling/greasing, pipe fitting and repair, chemical handling, mechanical assembling/welding/fabrication. Ability to research equipment updates and available vendors for replacement parts, as well as preventative maintenance procedures. Ability to read and interpret technical manuals, drawings and other reference documentation. Ability to mentor other mechanics and provide guidance and oversight of their maintenance and repair activities Ability to operate a computer for operations monitoring via SCADA, and data entry/retrieval via various software applications such as MS Office, Asset management and GIS. Knowledge of and the ability to follow and promote safety procedures and properly utilize personal protective equipment (PPE). Ability to lead/supervise a team of workers in machinery/equipment repair and maintenance. Ability to perform quality checks on maintenance and repair activities performed by others. Ability to perform minor repairs of facilities and assist with general building/grounds maintenance work as needed. Physical and Sensory Requirements/Environmental Factors: Physical Ability : Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (50 pounds). Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, bright/dim light, machinery, vibrations, electric currents, traffic hazards, toxic agents, disease, pathogenic substances, heights, or confined spaces. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. Career Path Advancement Requirements: Utilities Maintenance Mechanic to Utilities Maintenance Mechanic Senior: The following requirements must be met to advance to Utilities Maintenance Mechanic Senior: Must have a minimum of three (3) years of work experience within a Utility functional area in either Public Water Treatment/Wellfields or Lift Stations. The work experience combination must include a minimum of one (1) of year of work experience (in six month increments) within a non-assigned functional area (in Public Water Treatment/Wellfields or Lift Stations). For existing employees at the time of implementing this classification, must have a minimum of six months (in three month increments) of work experience within a non-assigned functional area. Additional training may be required as deemed necessary and as available at a later date. Must obtain and maintain the State of Florida Wastewater Collection System Operator C Certification and either the State of Florida Level III Water Distribution License or a Water Treatment Plant Operator C License. Must obtain a State of Florida Class B Commercial Driver's License (CDL). Must complete tests specific to two (2) divisional areas at the mechanic level with a minimum score of 70%. Must meet 100% of the Utilities Maintenance Mechanic KSAs and 70% of the Senior Utilities Maintenance Mechanic KSAs. This list is not exhaustive and may be modified as required to facilitate successful operation of the Utilities department. Meeting the above career path advancement requirements must be verified and documented by the assigned supervisor.
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Would you fit in? Click here to apply. Performs skilled work in the repair and maintenance of water, wastewater, and stormwater system infrastructure, roadway maintenance, and/or other work in connection with water and wastewater systems. Installs and maintains swales in the Rights of Way, cleans city owned stormwater infrastructure, and performs stormwater infrastructure inspections. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Acts as a Utilities Crew Leader in the absence of a Utilities Crew Leader in installing and repairing water mains, sewer systems, leaking or cracked sanitary/stormwater sewer lines, new service branches, hydrants and intakes Leads and performs activities such as digging trenches for mains or sewers, excavating for water services and hydrants, and repairing and clearing obstructions in sewers Operates and maintains equipment, machinery, and tools applicable to area of assignment Performs construction related duties, including carpentry, masonry, laying concrete, excavating, site restoration, and tiling, as assigned Maintains cleanliness of work areas; removes debris, as needed Ensures compliance with safety regulations and standard operating procedures Estimates material needs; procures materials, equipment, and supplies, as needed Reads and understands drawings, maps and utilities atlas Uses digital hand-held tools and asset management systems Uses and knowledgeable of Asset Management software and platforms Ensures compliance with safety regulations and standard operating procedures. Performs related work as required MINIMUM JOB REQUIREMENTS High School Diploma or G.E.D. equivalency and three (3) to five (5) years of experience in the installation, repair and maintenance of the stormwater conveyance systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job related field, may substitute on a year-for-year basis for one year of the required experience or education. Commercial Driver's License (CDL) - Class B with Air Brake Water Distribution Level 3 license may be required. Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Senior Utilities Serviceworker , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important, and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties. Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles. Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Safety/Security: Provide a safe, secure and healthy workplace for all employees. Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines. Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one is able to independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: November 30, 2018 Management Category: N/A Classification Level: Advanced FLSA: Non-Exempt EEO Code:8 - Service/Maintenance Workers Job Code: TM124 Pay Grade: TG06 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: High School Diploma or G.E.D. equivalency and three (3) to five (5) years of experience in the installation, repair and maintenance of the stormwater conveyance systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. Commercial Driver's License (CDL) - Class B with Air Brake Water Distribution Level 3 license may be required. HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ) at time of application. Closing Date/Time: Continuous
Dec 03, 2019
Full Time
The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Would you fit in? Click here to apply. Performs skilled work in the repair and maintenance of water, wastewater, and stormwater system infrastructure, roadway maintenance, and/or other work in connection with water and wastewater systems. Installs and maintains swales in the Rights of Way, cleans city owned stormwater infrastructure, and performs stormwater infrastructure inspections. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Acts as a Utilities Crew Leader in the absence of a Utilities Crew Leader in installing and repairing water mains, sewer systems, leaking or cracked sanitary/stormwater sewer lines, new service branches, hydrants and intakes Leads and performs activities such as digging trenches for mains or sewers, excavating for water services and hydrants, and repairing and clearing obstructions in sewers Operates and maintains equipment, machinery, and tools applicable to area of assignment Performs construction related duties, including carpentry, masonry, laying concrete, excavating, site restoration, and tiling, as assigned Maintains cleanliness of work areas; removes debris, as needed Ensures compliance with safety regulations and standard operating procedures Estimates material needs; procures materials, equipment, and supplies, as needed Reads and understands drawings, maps and utilities atlas Uses digital hand-held tools and asset management systems Uses and knowledgeable of Asset Management software and platforms Ensures compliance with safety regulations and standard operating procedures. Performs related work as required MINIMUM JOB REQUIREMENTS High School Diploma or G.E.D. equivalency and three (3) to five (5) years of experience in the installation, repair and maintenance of the stormwater conveyance systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job related field, may substitute on a year-for-year basis for one year of the required experience or education. Commercial Driver's License (CDL) - Class B with Air Brake Water Distribution Level 3 license may be required. Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Senior Utilities Serviceworker , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERFORMANCE INDICATORS: CORE COMPETENCIES Passion for job : Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance. Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction. Commitment to Excellence/Continuous Improvement : Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties. Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success. Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods. Customer Service Orientation : Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback. Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance. Results Orientation: Demonstrates knowledge of what results are important, and focuses resources to achieve them. Accountability: Takes personal responsibility for outcomes. Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals. Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others. Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics). Teamwork: Works effectively with others to achieve business goals and objectives. Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings. SPECIFIC COMPETENCIES Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties. Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles. Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations. Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity. Safety/Security: Provide a safe, secure and healthy workplace for all employees. Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines. Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines. SUPERVISORY / NON-SUPERVISORY COMPETENCIES Continuous Learning: The extent to which one is able to independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities. Time Management: Ability to prioritize and organize own actions to achieve targeted objectives. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: November 30, 2018 Management Category: N/A Classification Level: Advanced FLSA: Non-Exempt EEO Code:8 - Service/Maintenance Workers Job Code: TM124 Pay Grade: TG06 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT: High School Diploma or G.E.D. equivalency and three (3) to five (5) years of experience in the installation, repair and maintenance of the stormwater conveyance systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. Commercial Driver's License (CDL) - Class B with Air Brake Water Distribution Level 3 license may be required. HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ) at time of application. Closing Date/Time: Continuous
City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification PURPOSE OF CLASSIFICATION The purpose of this classification is to supervise daily operations of meter reading and services This position is also responsible for the implementation of new programs, technology and equipment related to the meter industry. Coordinates with Customer Relations and billing, and water distribution and sewage for other measured meter flows. Essential Functions ESSENTIAL FUNCTIONS The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Supervises, directs and evaluates assigned staff, addressing employee concerns and problems, directing work, counseling, and managing employee performance; interviews candidates for employment; and coordinates/provides training. Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; and initiates any actions necessary to correct deviations or violations. Consults with departmental management and other officials as needed to review department activities, provide recommendations, resolve problems, and receive advice/direction. Coordinates work activities with those of other divisions, other departments, contractors, vendors, outside agencies, or others as needed. Coordinates work schedules of the Utilities Field Technicians (UFTs) with other Utility divisional field supervisors to ensure UFTs are afforded cross-training opportunities as practical and as the work load permits. Prepares division budget for submittal; implements approved budget and long/short term plans/goals for the division; monitors expenditures. Develops meter reading schedules and routes; and maps out routes for new subdivisions. Evaluates and re-structures routes when needed. Uploads/downloads data between handheld computers and mainframe computer system; verifies receipt of data by mainframe. Troubleshoots data systems; ensures tower antennas are active and functional; ensures backup plan for outages. Works with automated meter infrastructure vendor for optimal operating performance of the system. Works with staff to identify errors and reading times of reread reports, high/low consumption reports, and zero consumption reports. Directs plans for resolution. Supervises and manages work order system and assist in performing meter reading activities; locates/reads water meters, sewer meters, and hydrant meters; checks meters for accurate readings, proper operations, safety, or tampering; investigates water leaks; inspects meters and connections to identify location of leaks; and re-reads meters to correct erroneous bills. Coordinates activities with customer relations staff to manage delinquent accounts; maintains collection effort through the actions of terminating and restoring water service. Responds to complaints and questions related to department operations; provides assistance and information related to water consumption, water meters, billing issues, water leaks, department procedures, or other issues; researches problems and initiates problem resolution; and processes requests for rereads. Supervises manual work functions associated with meter reading/servicing activities, such as testing meters, testing water line pressure, removing meters, replacing meters, setting meters, maintaining water meters, installing/repairing hydrant meters, changing meter boxes/lids, pumping water from pits, digging out meter pits, removing debris from meter pits, cutting concrete, cutting/removing bushes, shoveling materials, raking ground areas, or lifting/moving heavy materials. Supervises the operation of a variety of machinery, equipment and tools associated with meter reading activities, which may include a utility truck, radio communications equipment, mainframe computer, handheld computer unit, touch-read wand, touch-read mini-reader, water meter, meter locator, meter tester, meter stick, probe rod, water displacement pump, meter wrench, meter lock, hedge trimmers, rake, shovel, and mechanic tools. Ensures availability of adequate equipment, tools, parts, and materials to conduct work activities; initiates orders for new or replacement parts/materials; sets up service trucks for daily work; and determines assignment of new touch-read meters. Supervises general cleaning/maintenance tasks necessary to keep machinery, equipment, and tools in operable condition, which may include inspecting equipment, checking/replacing fluids, greasing equipment, washing/cleaning equipment, and cleaning work/storage areas; monitors equipment operations to maintain efficiency and safety; and reports faulty equipment. Prepares or completes various forms, reports, correspondence, schedules, routes, subdivision maps, accident reports, purchase orders, overtime sheets, performance appraisals, or other documents. Receives various forms, reports, correspondence, reread reports, high/low reports, zero consumption reports, attendance reports, overtime reports, annual reports, vehicle maintenance reports, customer complaints, statistical data, blueprints, maps, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; and responds to requests for service or assistance. Discusses water problems and related issues with customers and contractors; assists in resolving water problems. Communicates with upper management, employees, other departments, City officials, customers, contractors, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Provides assistance or coverage to other employees as needed. Performs other related duties as required. Minimum Qualifications MINIMUM QUALIFICATIONS Associate's degree from an accredited college or university in engineering, business, public administration, or a related field. An otherwise qualified individual who does not have a degree must enroll in a degree program at an accredited college or university within twelve (12) months in the position, and must obtain an Associate's degree in engineering, business, public administration, or in a related field within four (4) years in the position. Six (6) years of experience in meter reading/maintenance, water distribution, and/or plumbing. With three (3) years of experience in a supervisory capacity. Must possess and maintain a valid Level I Water Distribution License as mandated by the State of Florida Department of Environmental Protection. Must possess and maintain a valid Class E Florida driver's, or be able to obtain a Florida driver's license prior to hire date. PREFERRED QUALIFICATIONS Bachelor's degree in engineering, business, public administration, or a related field. Possession of a valid State of Florida Class B Commercial Driver's License. Supplemental Information COMMUNICATION COMPETENCIES The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media. Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. KNOWLEDGE, SKILLS, AND ABILITIES (KSA's) Knowledge of department and division operations, policies, procedures, practices and all applicable codes, laws, rules and regulations. Knowledge of and the ability to ensure compliance with safety policies, procedures, practices and OSHA regulations. Knowledge of plumbing standards. Knowledge of and the ability to demonstrate proper work methods and procedures when managing field crew employees. Ability to supervise, evaluate the work of field employees, and identify and resolve personnel issues and concerns. Ability to coordinate, plan and prioritize work assignments to achieve optimum effectiveness in staff utilization and cross-training. Ability to determine and requisition proper and adequate materials, supplies and equipment for job completion. Ability to oversee the inspection and repair/replacement of malfunctioning equipment. Ability to utilize, troubleshoot, and resolve issues with various software applications and GPS equipment. Ability to troubleshoot and resolve issues and complaints from the public. Ability to effectively and accurately communicate both orally and in writing. Ability to effectively interact with the public, managers, co-workers, other department staff, contractors, and with outside agencies. Ability to develop and sustain good working relationships with all department staff. Ability to collaborate with the other Utilities divisions to ensure cross-training hours are attainable by field employees. Ability to ensure cross-training hours are tracked and recorded for field employees. Ability to manage the division budget to effectively utilize available financial resources. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to moderately heavy weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, electric currents, traffic hazards, or toxic agents. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
Jan 17, 2020
Full Time
Purpose of Classification PURPOSE OF CLASSIFICATION The purpose of this classification is to supervise daily operations of meter reading and services This position is also responsible for the implementation of new programs, technology and equipment related to the meter industry. Coordinates with Customer Relations and billing, and water distribution and sewage for other measured meter flows. Essential Functions ESSENTIAL FUNCTIONS The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Supervises, directs and evaluates assigned staff, addressing employee concerns and problems, directing work, counseling, and managing employee performance; interviews candidates for employment; and coordinates/provides training. Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; and initiates any actions necessary to correct deviations or violations. Consults with departmental management and other officials as needed to review department activities, provide recommendations, resolve problems, and receive advice/direction. Coordinates work activities with those of other divisions, other departments, contractors, vendors, outside agencies, or others as needed. Coordinates work schedules of the Utilities Field Technicians (UFTs) with other Utility divisional field supervisors to ensure UFTs are afforded cross-training opportunities as practical and as the work load permits. Prepares division budget for submittal; implements approved budget and long/short term plans/goals for the division; monitors expenditures. Develops meter reading schedules and routes; and maps out routes for new subdivisions. Evaluates and re-structures routes when needed. Uploads/downloads data between handheld computers and mainframe computer system; verifies receipt of data by mainframe. Troubleshoots data systems; ensures tower antennas are active and functional; ensures backup plan for outages. Works with automated meter infrastructure vendor for optimal operating performance of the system. Works with staff to identify errors and reading times of reread reports, high/low consumption reports, and zero consumption reports. Directs plans for resolution. Supervises and manages work order system and assist in performing meter reading activities; locates/reads water meters, sewer meters, and hydrant meters; checks meters for accurate readings, proper operations, safety, or tampering; investigates water leaks; inspects meters and connections to identify location of leaks; and re-reads meters to correct erroneous bills. Coordinates activities with customer relations staff to manage delinquent accounts; maintains collection effort through the actions of terminating and restoring water service. Responds to complaints and questions related to department operations; provides assistance and information related to water consumption, water meters, billing issues, water leaks, department procedures, or other issues; researches problems and initiates problem resolution; and processes requests for rereads. Supervises manual work functions associated with meter reading/servicing activities, such as testing meters, testing water line pressure, removing meters, replacing meters, setting meters, maintaining water meters, installing/repairing hydrant meters, changing meter boxes/lids, pumping water from pits, digging out meter pits, removing debris from meter pits, cutting concrete, cutting/removing bushes, shoveling materials, raking ground areas, or lifting/moving heavy materials. Supervises the operation of a variety of machinery, equipment and tools associated with meter reading activities, which may include a utility truck, radio communications equipment, mainframe computer, handheld computer unit, touch-read wand, touch-read mini-reader, water meter, meter locator, meter tester, meter stick, probe rod, water displacement pump, meter wrench, meter lock, hedge trimmers, rake, shovel, and mechanic tools. Ensures availability of adequate equipment, tools, parts, and materials to conduct work activities; initiates orders for new or replacement parts/materials; sets up service trucks for daily work; and determines assignment of new touch-read meters. Supervises general cleaning/maintenance tasks necessary to keep machinery, equipment, and tools in operable condition, which may include inspecting equipment, checking/replacing fluids, greasing equipment, washing/cleaning equipment, and cleaning work/storage areas; monitors equipment operations to maintain efficiency and safety; and reports faulty equipment. Prepares or completes various forms, reports, correspondence, schedules, routes, subdivision maps, accident reports, purchase orders, overtime sheets, performance appraisals, or other documents. Receives various forms, reports, correspondence, reread reports, high/low reports, zero consumption reports, attendance reports, overtime reports, annual reports, vehicle maintenance reports, customer complaints, statistical data, blueprints, maps, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; and responds to requests for service or assistance. Discusses water problems and related issues with customers and contractors; assists in resolving water problems. Communicates with upper management, employees, other departments, City officials, customers, contractors, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Provides assistance or coverage to other employees as needed. Performs other related duties as required. Minimum Qualifications MINIMUM QUALIFICATIONS Associate's degree from an accredited college or university in engineering, business, public administration, or a related field. An otherwise qualified individual who does not have a degree must enroll in a degree program at an accredited college or university within twelve (12) months in the position, and must obtain an Associate's degree in engineering, business, public administration, or in a related field within four (4) years in the position. Six (6) years of experience in meter reading/maintenance, water distribution, and/or plumbing. With three (3) years of experience in a supervisory capacity. Must possess and maintain a valid Level I Water Distribution License as mandated by the State of Florida Department of Environmental Protection. Must possess and maintain a valid Class E Florida driver's, or be able to obtain a Florida driver's license prior to hire date. PREFERRED QUALIFICATIONS Bachelor's degree in engineering, business, public administration, or a related field. Possession of a valid State of Florida Class B Commercial Driver's License. Supplemental Information COMMUNICATION COMPETENCIES The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media. Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. KNOWLEDGE, SKILLS, AND ABILITIES (KSA's) Knowledge of department and division operations, policies, procedures, practices and all applicable codes, laws, rules and regulations. Knowledge of and the ability to ensure compliance with safety policies, procedures, practices and OSHA regulations. Knowledge of plumbing standards. Knowledge of and the ability to demonstrate proper work methods and procedures when managing field crew employees. Ability to supervise, evaluate the work of field employees, and identify and resolve personnel issues and concerns. Ability to coordinate, plan and prioritize work assignments to achieve optimum effectiveness in staff utilization and cross-training. Ability to determine and requisition proper and adequate materials, supplies and equipment for job completion. Ability to oversee the inspection and repair/replacement of malfunctioning equipment. Ability to utilize, troubleshoot, and resolve issues with various software applications and GPS equipment. Ability to troubleshoot and resolve issues and complaints from the public. Ability to effectively and accurately communicate both orally and in writing. Ability to effectively interact with the public, managers, co-workers, other department staff, contractors, and with outside agencies. Ability to develop and sustain good working relationships with all department staff. Ability to collaborate with the other Utilities divisions to ensure cross-training hours are attainable by field employees. Ability to ensure cross-training hours are tracked and recorded for field employees. Ability to manage the division budget to effectively utilize available financial resources. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to moderately heavy weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, electric currents, traffic hazards, or toxic agents. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
