City of Kansas City, MO
Kansas City, Missouri, United States
Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 E. 63rd St. Salary Range: $18.61-$29.39/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: July 1, 2024 Qualifications REQUIRES high school graduation and 3 years of increasingly responsible secretarial and/or clerical experience; OR an equivalent combination of qualifying education and experience. Qualifications Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Uses computers for various applications, such as database management or word processing. Creates, maintains, and enters information into databases. Receives and resolves customer inquiries and past due account disputes. Researches customer account and premise information, including billing history, conflicting water data records and service orders. Works delinquent accounts as assigned. Provides reminder collection calls to customers with past due accounts. Advises customers of account status, negotiates payments and creates payment arrangements. Generates service orders for high dollar delinquent turnoffs. Generates work orders as directed by field personnel, supervisors and/or management. Researches, verifies and updates customer account information. Creates legal collection letters based on formatted templates and mails completed letters. Reviews returned check and credit card payments for service turnoff and legal action. Prepares lien and/or legal packets in effort to collect on bad debt accounts Prepares lien releases after verifying required payment received. Assigns appropriate fees and makes appropriate adjustments to accounts based on policy and procedures. Assists call center by taking inbound consumer phone calls when call volume exceeds staffing levels. Sets up and manages paper or electronic filing systems, records information, updates paperwork, or maintains documents, such as attendance records, correspondence, or other material. Operates office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Maintains scheduling and event calendars. Completes forms in accordance with company procedures. Schedules and confirms appointments for clients, customers, or supervisors. Makes copies of correspondence or other printed material. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 E. 63rd St. Salary Range: $18.61-$29.39/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: July 1, 2024 Qualifications REQUIRES high school graduation and 3 years of increasingly responsible secretarial and/or clerical experience; OR an equivalent combination of qualifying education and experience. Qualifications Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Uses computers for various applications, such as database management or word processing. Creates, maintains, and enters information into databases. Receives and resolves customer inquiries and past due account disputes. Researches customer account and premise information, including billing history, conflicting water data records and service orders. Works delinquent accounts as assigned. Provides reminder collection calls to customers with past due accounts. Advises customers of account status, negotiates payments and creates payment arrangements. Generates service orders for high dollar delinquent turnoffs. Generates work orders as directed by field personnel, supervisors and/or management. Researches, verifies and updates customer account information. Creates legal collection letters based on formatted templates and mails completed letters. Reviews returned check and credit card payments for service turnoff and legal action. Prepares lien and/or legal packets in effort to collect on bad debt accounts Prepares lien releases after verifying required payment received. Assigns appropriate fees and makes appropriate adjustments to accounts based on policy and procedures. Assists call center by taking inbound consumer phone calls when call volume exceeds staffing levels. Sets up and manages paper or electronic filing systems, records information, updates paperwork, or maintains documents, such as attendance records, correspondence, or other material. Operates office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Maintains scheduling and event calendars. Completes forms in accordance with company procedures. Schedules and confirms appointments for clients, customers, or supervisors. Makes copies of correspondence or other printed material. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
TEXAS PARKS AND WILDLIFE
Canyon, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Accountant I-VII Army 36A, 36B, 70C, 89A Accountant I-VII Navy LS, LSS, PS, 310X, 651X, 751X Accountant I-VII Coast Guard SK, F&S, FIN10 Accountant I-VII Marine Corps 3451, 3402, 3404, 3408, 8844 Accountant I-VII Air Force 6F0X1, 65FX, 65WX *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Fischer, (512) 820-1241 PHYSICAL WORK ADDRESS: TPWD Palo Duro Canyon State Park, 11450 Park Rd 5, Canyon, Texas 79015 GENERAL DESCRIPTION: Under the direction of the Assistant Park Superintendent, this position performs highly complex (senior-level) administrative support work including the coordination and management of the daily business operations of Palo Duro Canyon State Park. Manages park headquarters operations team, including ensuring high levels of customer service and accurate revenue collection by staff and volunteers. Duties include preparing daily, weekly, monthly, quarterly, and annual reports. Distributes information through e-mails, fax, mail, and by phone. Organizes and maintains files, including personnel records and park correspondence. Provides customer service to include computer camper registration, selling permits, and licenses. Prepares reports as required by the Regional office and Austin headquarters. Maintains office supplies and inventories and prepares reports on related office procedures. Provides information and interprets park resources to visitors when opportunities arise. Trains employees and volunteers in all facets of park office operations, ensuring accurate revenue collection and high levels of customer service. Works under limited supervision with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: Four years experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's degree. Experience: Three years experience leading a team. Three years experience with personal computers, including Microsoft Office word processing and spreadsheet software. Experience in basic accounting, revenue collection, record keeping and preparing correspondence and reports. Experience in customer service and public relations. Experience in training and supervising employees and/or volunteers. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office management; Knowledge of administrative and clerical procedures; Knowledge of administrative processes; Skill in supervising the work of others and providing timely and meaningful performance feedback; Skill in effective verbal and written communication; Skill in planning, assigning and/or supervising the work of others; Skill in using MS Word, Excel and Outlook; Skill in fiscal control principles such as: cash handling, revenue collection, funds audit, bank deposits and bank account reconciliation; Skill in using standard office equipment (e.g. calculators, adding machines, personal computers, copiers, facsimiles); Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in interpreting, analyzing and explaining organizational policies and procedures; Skill in training others; Skill in identifying, researching, and compiling information; Ability to analyze and solve work problems; Ability to study and evaluate programs in progress and propose recommendations on necessary changes; Ability to provide technical guidance, assistance and mentoring of staff; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to maintain flexibility and work with frequent interruptions and multiple, changing priorities; Ability to prepare various reports and correspondence; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to communicate effectively; Ability to provide guidance to others; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation park with overnight camping and extensive day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 10% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Jul 10, 2024, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Accountant I-VII Army 36A, 36B, 70C, 89A Accountant I-VII Navy LS, LSS, PS, 310X, 651X, 751X Accountant I-VII Coast Guard SK, F&S, FIN10 Accountant I-VII Marine Corps 3451, 3402, 3404, 3408, 8844 Accountant I-VII Air Force 6F0X1, 65FX, 65WX *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Fischer, (512) 820-1241 PHYSICAL WORK ADDRESS: TPWD Palo Duro Canyon State Park, 11450 Park Rd 5, Canyon, Texas 79015 GENERAL DESCRIPTION: Under the direction of the Assistant Park Superintendent, this position performs highly complex (senior-level) administrative support work including the coordination and management of the daily business operations of Palo Duro Canyon State Park. Manages park headquarters operations team, including ensuring high levels of customer service and accurate revenue collection by staff and volunteers. Duties include preparing daily, weekly, monthly, quarterly, and annual reports. Distributes information through e-mails, fax, mail, and by phone. Organizes and maintains files, including personnel records and park correspondence. Provides customer service to include computer camper registration, selling permits, and licenses. Prepares reports as required by the Regional office and Austin headquarters. Maintains office supplies and inventories and prepares reports on related office procedures. Provides information and interprets park resources to visitors when opportunities arise. Trains employees and volunteers in all facets of park office operations, ensuring accurate revenue collection and high levels of customer service. Works under limited supervision with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: Four years experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's degree. Experience: Three years experience leading a team. Three years experience with personal computers, including Microsoft Office word processing and spreadsheet software. Experience in basic accounting, revenue collection, record keeping and preparing correspondence and reports. Experience in customer service and public relations. Experience in training and supervising employees and/or volunteers. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office management; Knowledge of administrative and clerical procedures; Knowledge of administrative processes; Skill in supervising the work of others and providing timely and meaningful performance feedback; Skill in effective verbal and written communication; Skill in planning, assigning and/or supervising the work of others; Skill in using MS Word, Excel and Outlook; Skill in fiscal control principles such as: cash handling, revenue collection, funds audit, bank deposits and bank account reconciliation; Skill in using standard office equipment (e.g. calculators, adding machines, personal computers, copiers, facsimiles); Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in interpreting, analyzing and explaining organizational policies and procedures; Skill in training others; Skill in identifying, researching, and compiling information; Ability to analyze and solve work problems; Ability to study and evaluate programs in progress and propose recommendations on necessary changes; Ability to provide technical guidance, assistance and mentoring of staff; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to maintain flexibility and work with frequent interruptions and multiple, changing priorities; Ability to prepare various reports and correspondence; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to communicate effectively; Ability to provide guidance to others; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation park with overnight camping and extensive day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 10% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Jul 10, 2024, 11:59:00 PM