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Description El Dorado County is one of the most beautiful counties in the state of California. You can avoid the valley commute and fog and take in the natural beauty. Check out our video to learn more! ELEVATE TO EL DORADO This recruitment is being conducted for Public Safety Dispatcher I/II to fill current and future full time and extra help vacancies in the Placerville Office. If hired as Extra Help this position may transition into a regular employee if the conditions of Personnel Rule 1103.1 are met. This position requires evening, night, weekend and holiday shift coverage. Prior to appointment, all candidates will undergo a thorough and lengthy background investigation per California POST requirements. This is a continuous recruitment with monthly cut-offs . If it is determined that you meet the minimum qualifications, you will be invited to participate in the following examinations : CritiCall Test and Typing Test: Tentatively scheduled for the first Thursday of each month This test is pass/fail. On the day of the test, before beginning the CritiCall test, you will be given a typing test to demonstrate you meet the 35 wpm requirement. You will be given a maximum of three attempts to meet the typing requirement. Those that pass will continue with the CritiCall test. CritiCall is what is known as a work sample test, in that it simulates a generic dispatch environment, but does so in a way that does not require job specific knowledge. In other words, CritiCall software puts you into situations that require the same knowledge, skills, and abilities necessary for success in the modern dispatch environment. Successful completion of the CritiCall tests requires mastery of skills and abilities such as: multitasking prioritization map reading memory recall comprehension probability data entry decision-making DEFINITION Under general supervision, receives 911 system emergence and non-emergency calls; dispatches assignments according to established emergency and County procedures, and operates various tele-communications equipment. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher I is the entry-level class in this critical communications support series. Initially under close supervision, incumbents learn County agency dispatch protocols, County state and federal rules and regulations and the operation of varied communications-related equipment. This class is alternatives staffed with Public Safety Dispatcher II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency, which meet the qualifications of the higher-level class. Public Safety Dispatcher II is the journey level class of the series, fully competent to independently perform responsible emergency dispatching on an assigned shift. This class is distinguished from Senior Public Safety Dispatcher in that the latter is the working lead level of this series, with responsibility for planning and directing emergency communications activities on a designated shift. Examples of Essential Functions Receives, analyzes and evaluates 911, sheriff's emergency and business calls, inquiries and complaints, fire, ambulance, roads, animal control, maintenance, and City of Placerville Police Department calls; transfers calls to appropriate parties or creates a call for dispatch. Dispatches Sheriff units, Placerville Police units, or other staff and equipment to emergency or non-emergency locations. Provides information regarding routes of travel and other units dispatched to specific incident scenes. Operates computer consoles for call input, dispatching and continuous update of suspect information and deputy location; types information into computer system. Enters call information in written or computer-based format; logs and fills out call forms; maintains records of radio calls. Operates multi-channel radio systems; monitors other channels while maintaining radio traffic on main channels. Operates computer equipment to access local, state and federal criminal justice information systems; operates Teletype systems to transmit and receive information. Maintains radio contact with California Highway Patrol and various other agencies, and mobile and portable units; recognizes units from other agencies. Responds to law enforcement-initiated radio traffic and request and disseminates suspect information from roll call boards, prior calls and bulletins. Maintains and accesses business and premise history and index files for emergency and other necessary contacts. Handles in-house and radio paging, and other after-hours phone lines. Performs basic equipment adjustments and maintenance; maintains records and files and may perform associated office support duties. May provide work instruction to newly hired Public Safety Dispatchers. Attendance and punctuality that is observant of scheduled hours on a regular basis. Performs related work as assigned. Education & Experience Requirements (typing "See Resume" in application will not be accepted) Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Public Safety Dispatch II: Experience: In addition to the above, one (1) year of emergency dispatching experience at a level equivalent to the County's class of Public Safety Dispatcher I. Other Requirements Must be able to pass a detailed background investigation. Must be able to obtain and maintain required P.O.S.T. certifications. Must be able to type at a rate of thirty-five (35) net words per minute (must present typing certificate prior to appointment). Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics. Knowledge of: Terminology and procedures used in police, sheriffs, fire and related emergency radio and telephone communications. Operation of communication equipment including multi-line telephones, radio, paging, computer and related systems. Rules, regulations, codes and laws related to the work. The topography and communities of El Dorado County. Basic recordkeeping principles and practices. The operation of standard office equipment, including computerized equipment and typewriter. Data entry principles and the use of word processing or computer equipment. Skill in: Operating complex radio, telephone, computer, and Teletype systems. Utilizing multi-line and/or multi-channel communications equipment. Ability to: Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Assess and prioritize emergency situations. Remain calm and make rapid and sound independent judgments in stressful emergency situations. Memorize codes, names, locations and other detailed information. Communicate tactfully and effectively with the public, public safety personnel and others. Understand and follow oral and written instructions. Perform routine office support and record keeping duties. ENVIRONMENTAL CONDITIONS/PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call-backs. Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction. Frequent sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs. Infrequent standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs. HISTORY JCN: 3801 - Public Safety Dispatcher I, 3802 - Public Safety Dispatcher II Created: JUN 1990 Revised: MAR 1997 Revised: MAR 1998 Revised: APR 2013 Revised: AUG 2016 - HRD Closing Date/Time: 5/31/2021 11:59 PM Pacific

Position Information NOTICE: The City of Chico is committed to inclusion and a diverse workforce and has made candidate applications anonymous to reduce implicit bias in the hiring process. Candidate names, addresses, and other Personally Identifiable Information (PII) are auto-redacted on applications sent to the department. Due to this redaction, resumes, certificates, or any other attachment with PII will not be forwarded until after an interview schedule is determined. As such, candidates should ensure that the entered "Work Experience" and "Certifications" sections match the submitted resume. This recruitment is to establish an eligibility list and fill vacancies within the department. A complete application packet for this position must include: Resume Valid and current (dated within one year) typing certificate - 45 NET WPM NOTE: This classification requires a typing certificate with proof of typing ability at 45 net words per minute. To standardize, net words per minute will be calculated by subtracting the number of errors from the gross words per minute. Due to the current COVID-19 crisis candidates are now allowed to submit online generated typing tests. Tests must be dated within the last year and the score results must show gross words per minute and number of errors (so net can be calculated). Attaching a valid typing certificate is a requirement of this recruitment and failure to do so will result in denial of application. Suggested resource: "Free Certificate Test" at: https://www.freetypinggame.net/free-typing-test.asp , to self-administer a 5-minute typing test. This recruitment will be open until further notice. Salary placement upon hire: Employees may expect to be placed on the salary range between steps A - F; however, additional steps may be considered based on prior education and experience. Job Description Definition: Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;* Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. *Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation. Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching. Additional Requirement : Possession of a valid California Driver License. Desired Qualifications: Experience/Education : Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher I level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THE NEOGOV SYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:

ATTENTION Merit System Employees: Do not apply through this site. If you are a current Merit System employee, please click HERE to log into the internal career site. Grade 13 Click HERE for Salary Ranges CLOSE DATE 05/14/2021 SUMMARY Public Safety Dispatcher Is support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and forwarding the information to the Public Safety Dispatcher II. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work station to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. TYPICAL JOB DUTIES: Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Completes and maintains information and tracking data pertinent to law enforcement operations. Enters information from emergency calls into the computer aided dispatch (CAD) system while simultaneously communicating with caller to gather information regarding the incident and scene. Transfers calls to appropriate dispatcher and/or agency (e.g., law enforcement, fire, EMS) and monitors relay of call to ensure incident information has been received. Communicates with external agencies (e.g., utility companies, animal control, towing companies) to provide information regarding citizen requests. Monitors local geographical conditions such as major street closings, utility company projects, roads and transportation conditions, road construction projects, accidents, traffic delays, etc. and updates dispatchers and emergency responders through computer aided dispatch system (CAD) to keep them informed. MINIMUM QUALIFICATIONS: The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job. Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service). No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. PREFERRED QUALIFICATIONS: Experience as a public safety dispatcher. Emergency Medical Dispatch (EMD) certification. Emergency Fire Dispatch (EFD) certification. Emergency Police Dispatch (EPD) certification. National Crime Information Center (NCIC) certification. Cardiopulmonary Resuscitation (CPR) certification. COMPETENCIES: Adaptability & Flexibility. Computer & Technology Operations. Creativity & Innovation. Customer Service. Learning & Memory. Mathematical & Statistical Skills. Oral Communication & Comprehension. Physical Abilities. Planning & Organizing. Problem Solving & Decision Making. Professionalism & Integrity. Researching & Referencing. Reviewing, Inspecting & Auditing. Self-Management & Initiative. Sensory Abilities. Teamwork & Interpersonal. Technical & Job-Specific Knowledge. Technical Skills. Training & Facilitation. Written Communication & Comprehension. CRITICAL KNOWLEDGES: Knowledge of appropriate citizen interactions when dealing with the public. Knowledge of basic law enforcement terminology. Knowledge of public safety terminology used by public safety agencies. Knowledge of the fundamentals of software for public safety records management and/or computer aided dispatch (CAD) (e.g., New World, Southern Software Police/Sheriff Pak). Knowledge of the geography of the jurisdiction, including landmarks, street numbers/names, boundaries, etc., and basic familiarity with surrounding area. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. SPECIAL ACCOMMODATIONS Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/ AN EQUAL OPPORTUNITY EMPLOYER The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. **Updated** - City Council Approved Salary Increase, effective 4/25/2020 EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. **Updated** City Council Approved Salary Increase, effective 4/25/2020 EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. **Updated** - City Council Approved Salary Increase, effective 4/25/2020 EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications will be reviewed and forwarded to the hiring manager for consideration on a continuous basis until positions are filled. POSITION INFORMATION The Placer County Sheriff's Office dispatch center is located in beautiful Auburn, California, less than two hours away from Reno/Tahoe or San Francisco. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, a quiet room, a balcony with BBQ, skylights, and second-story views from wall-to-wall windows. The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The center is staffed 24 hours a day, seven days a week. For permanent/full-time employees, the current schedule is three 12-hour shifts each week and an eight hour shift every other week. Public Safety Dispatchers receive a competitive benefit package including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Dispatchers who work on holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. Shift differential pay of 7.5% is also paid to dispatchers who work swing and graveyard shifts. Full benefit details can be found below in the Benefits section of this posting. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive and transmit routine and emergency requests for law enforcement, fire, ambulance and/or emergency assistance and equipment in a coordinated and calm manner; to monitor public safety frequencies; to operate a variety of communications equipment including radio consoles and a computer aided dispatch system according to established procedures. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Public Safety Dispatcher series. This class is distinguished from the Public Safety Dispatcher I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. This class is further distinguished from the Supervising Public Safety Dispatcher in that the latter supervises line staff, monitors day to day activity in the Dispatch Center, ensures minimum staffing levels, ensures calls are handled properly, monitors compliance with applicable policies and procedures, and oversees the training program for entry-level dispatchers, when assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Supervising Public Safety Dispatcher, Dispatch Services Supervisor and/or the Watch Commander. May exercise technical and functional supervision over entry dispatchers as needed. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: On assigned shift, receive telephone communications requiring the dispatching of emergency public safety equipment and personnel; receive and dispatch routine and emergency radio communications from Sheriff's patrol units and other public safety agencies (including contract agencies), such as fire and ambulance; maintain status of units on assignments in the field; keep Department officials informed of critical incidences; interpret information from units in field; work to ensure safety of personnel in the field at all times. Monitor various public safety radio frequencies where emergencies involving the coordinated efforts of several agencies are required; relay information to other agencies as required; contact agencies concerned with major emergency operations and provide critical information concerning emergency situations; confirm warrants for deputies, as needed. Coordinate efforts between local/State/Federal agencies for both law enforcement and fire incidents. Interface with various computer programs on a local/State/Federal level. Provide emergency medical instructions over the phone per approved protocols, as necessary. Document large volumes of calls for service; compile data and prepare reports of reported emergencies, equipment dispatched and/or status of emergency. Operate a variety of communications equipment including the basic and, if applicable, enhanced equipment associated with the 911 public safety answering point (P.S.A.P.); operate radio transmitters and receivers and related equipment. Receive, file, send, and where appropriate, take appropriate action concerning teletype messages; utilize current law enforcement automated systems as needed, to identify persons, vehicles, and/or property. Perform light clerical duties including entering information for briefing bulletins. Monitor electronic alarm systems for County property; monitor the animal control radio frequency after hours and on weekends. Perform research and update information relating to events in the C.A.D. system. Monitor and maintain access of after-hours call-out data for the Sheriff's Department and other County departments. Perform related duties as assigned. When assigned Dispatch Training duties: Conduct the training of emergency dispatch personnel; instruct employees in the proper methods of operating communications and dispatch equipment, monitoring specified radio frequencies and dispatching public safety personnel and equipment. Direct and evaluate the work of trainee employees on an assigned shift. Maintain training materials, including manuals, support information, and training records. Assist Supervising Public Safety Dispatcher in the periodic review of current procedures and policies. Confer with the Supervising Public Safety Dispatcher and other higher level staff regarding special instructions or procedural changes and relay updated information to employees. May provide input on the performance evaluations of trainees. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in a public safety dispatching setting performing duties comparable to a Placer County Public Safety Dispatcher I. Training: Equivalent to the completion of the twelfth grade. License or Certificate: Successful completion of the P.O.S.T. Certified Basic Complaint/Dispatcher course or the P.O.S.T. Public Safety Dispatcher Training Equivalency Examination. Must satisfactorily complete the International Academies of Emergency Dispatch (IAED) certified Emergency medical Dispatch course prior to completion of probation. Possession of, or ability to obtain a valid CPR certificate by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures and equipment. Basic functions of police, fire, and other public safety agencies. Correct English usage and grammar. Techniques, procedures and methods utilized in the operation of emergency dispatch and related communications equipment. Organization, operations and terminology of police, fire, or other public safety agencies. Automated systems pertaining to communications/dispatch operations. Pertinent Federal, State and local laws and codes. Geography of the County and location of streets and important buildings. Departmental established rules and procedures. Principles of training and adult teaching techniques and supervision. Ability to: Operate computerized keyboards and other related equipment accurately at a speed necessary for successful job performance. Effectively process several tasks simultaneously. Learn to operate radio and 911 telephone equipment in dispatching public safety equipment and personnel. Sit or stand at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment, or to obtain materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; possess auditory requirements in order to differentiate sounds over the radio; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; listen and understand oral information; monitor multiple radio frequencies; know various locations and addresses; read maps quickly and accurately; observe computer screen for messages; receive information from the public and assist in problem solving their particular dilemma; remember, understand, interpret and apply Department policies for different types of calls; speak clearly via radio and telephone; translate information verbally and explain to the public how their concern will be handled. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations; learn to perform several tasks at once and assign reasonable priorities to incoming calls; learn to monitor multiple frequencies. Learn the geography of the County and location of streets and important buildings. Learn established rules and procedures. Learn to listen carefully and attentively and remember names, locations and numbers; learn to record pertinent data associated with C.A.D. events and logs. Understand and carry out oral and written directives. Perform job tasks effectively under pressure for sustained periods of time. Memorize and retain information from a variety of sources. Communicate effectively both orally and in writing. Exercise good judgment in emergency situations. Develop and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Work irregular hours and shift work, including holidays, nights and weekends. Establish and maintain effective working relationships with those contacted in the course of work. Manage emergency situations and assist in directing an appropriate course of action by operating radio and 911 telephone equipment to dispatch public safety equipment and personnel. Analyze a situation and determine effective course of action; adjust quickly to changing situations; perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple frequencies. Listen carefully and attentively and remember names, locations and numbers; record pertinent data associated with C.A.D. events and logs. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Interact with others and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Differentiate various sound and tones, i.e., alarms. Conduct emergency dispatch training programs; train subordinates effectively and tactfully; organize and prioritize workload and subordinates' assignments. Exercise tact, courtesy and patience in training and public contacts. Follow and train others to follow safe work practices including workplace safety policies and procedures. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Description The City The City of Santa Clara is a "full service" city - one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. Applications must be filled out completely. Please do not substitute, "see resume" or "see personnel file" in the employment history section of the application. To be considered for this position, candidates must submit: 1) City Employment Application and Supplemental Questionnaire 2) Verification of a California POST Entry-Level Dispatcher Selection Test Battery with a T-score of 50 or above OR possession of a valid California POST Public Safety Dispatcher Basic Certificate Incomplete applications will not be accepted. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least six (6) months included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the employment experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Successful completion of the California POST Entry-Level Dispatcher Selection Test Battery with a T-Score of 50 or above or possession of a valid California POST Public Safety Dispatcher Basic Certificate is required at time of application. Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting, polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard

Position Information SIGNING BONUS NOW AVAILABLE! New Lateral Dispatcher II employees are eligible for a signing bonus of $10,000 that will be paid in three installments ($4,000 at hire, $3,000 after completion of Field Training, and $3,000 after completing probation). To read the full letter agreement, click here . NOTICE: The City of Chico is committed to inclusion and a diverse workforce and has made candidate applications anonymous to reduce implicit bias in the hiring process. Candidate names, addresses, and other Personally Identifiable Information (PII) are auto-redacted on applications sent to the department. Due to this redaction, resumes, certificates, or any other attachment with PII will not be forwarded until after an interview schedule is determined. As such, candidates should ensure that the entered "Work Experience" and "Certifications" sections match the submitted resume. This recruitment is to establish an eligibility list and fill vacancies within the department. A complete application packet for this position must have the following items attached: Resume POST Basic Public Safety Dispatcher Certification This recruitment will be open until further notice. Salary placement upon hire: Employees may expect to be placed on the salary range between steps A - F; however, additional steps may be considered based on prior education and experience. Job Description Definition: Under general supervision, to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; act as a lead worker and provide training and task supervision to others; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Acts as a lead worker, providing training and task supervision as needed;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;* May assist in the training of less experienced personnel; Operate office equipment; Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;* Perform related duties as assigned. *Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements. Ability to : Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years' experience at a level equivalent to City of Chico Public Safety Dispatcher I, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program. Additional Requirement : Possession of a valid California Driver License. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THE NEOGOV SYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:

ATTENTION Merit System Employees: Do not apply through this site. If you are a current Merit System employee, please click HERE to log into the internal career site. Grade 16 Click HERE for Salary Ranges CLOSE DATE 05/14/2021 SUMMARY Public Safety Dispatcher IIs support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work station to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way-radios, etc. Public Safety Dispatcher IIs do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. TYPICAL JOB DUTIES: Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations. Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety. Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation. Monitors the functions of the detention center and ensures inmate safety and well-being. Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information. Performs miscellaneous duties such as attending meetings, handling incoming and outgoing monies for reports, monitoring the weather, and updating information. Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. MINIMUM QUALIFICATIONS: The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job. Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service). No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. PREFERRED QUALIFICATIONS: Experience as a public safety dispatcher. Emergency Medical Dispatch (EMD) certification. Emergency Fire Dispatch (EFD) certification. Emergency Police Dispatch (EPD) certification. National Crime Information Center (NCIC) certification. Cardiopulmonary Resuscitation (CPR) certification. COMPETENCIES: Adaptability & Flexibility. Computer & Technology Operations. Creativity & Innovation. Customer Service. Learning & Memory. Oral Communication & Comprehension. Physical Abilities. Planning & Organizing. Problem Solving & Decision Making. Professionalism & Integrity. Researching & Referencing. Reviewing, Inspecting & Auditing. Self-Management & Initiative. Sensory Abilities. Teamwork & Interpersonal. Technical & Job-Specific Knowledge. Technical Skills. Training & Facilitation. Written Communication & Comprehension. CRITICAL KNOWLEDGES: Knowledge of applicable local, state and federal laws, rules and regulations for dealing with confidential case material. Knowledge of appropriate citizen interactions when dealing with the public. Knowledge of basic law enforcement terminology. Knowledge of dispatch codes used in dispatching public safety information. Knowledge of public safety terminology used by public safety agencies. Knowledge of the geography of the jurisdiction, including landmarks, street numbers/names, boundaries, etc., and basic familiarity with surrounding area. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. SPECIAL ACCOMMODATIONS Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/ AN EQUAL OPPORTUNITY EMPLOYER The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.

Description Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day. The County of San Mateo Public Safety Dispatch is immediately looking to fill several 911 Dispatcher I positions. 911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire and ambulance services. In addition, incumbents are expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Dispatcher II. 911 Dispatcher I candidates will demonstrate the proven ability to work in a fast paced environment while performing multiple crucial tasks simultaneously. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such, at a minimum, Dispatchers require completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at https://911dispatch.smcgov.org/ . Examples Of Duties Employees in this classification are trained in, and perform the following: Receive business or emergency calls for law enforcement, fire, medical and other public service agencies. Screen information to determine nature of call, performs call classification, determines priority, jurisdiction and documents activity. Screen and prioritize telephone workload. Cognizant of workloads and specific systems status. Provide support and assistance in a team concept during day-to-day operations, critical or large scale incidents. Assist in the coordination of mutual aid incidents. Develop and foster a positive working rapport with direct and in-direct customers, the public and co-workers. Testify in court regarding legal proceeding related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and communications Center evacuation. Provide off hours services as required. Perform related duties as assigned. Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience receiving and processing calls while involved in performing multiple tasks simultaneously. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computer printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of the POST Dispatcher Test with a minimum T-Score of 52 within the last year must be attached at the time of application. Responses to the supplemental questions asked on the online application must be provided. A resume will not be accepted as a substitute for the required application materials. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact: Mandy Singh (04012021) (911 Communications Dispatcher I - V050)

The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($6,263 - $7,432) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate Characteristics of the ideal candidate: Ability to act promptly, logically and decisively Be able to communicate clearly Ability to read, comprehend and retain information Maintain a calm and professional demeanor even under stressful situations Ability to adapt to changing situations Ability to multi-task Highly self-motivated Have a high level of integrity Read the complete job description at www.cccounty.us. The eligible list established from this recruitment may remain in effect for six months. TENTATIVE EXAM DATES For applications received between 05/05/2021 - 06/08/2021 Tentative Typing Assessment: 06/23/2021 - 06/24/2021 Tentative Performance Exam: 07/10/2021 - 07/12/2021 Typical Tasks Receives telephone and radio messages Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a mobile command center Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. ( Note, a typing certification will NOT be accepted in lieu of the required typing assessment ) ( Qualifying ) CritiCall Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. ( Weighted 100% ) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

EXAMPLES OF ESSENTIAL DUTIES Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken. Determine jurisdiction, notify other agencies as required and transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets. Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, type all radio transmissions received and sent. Make inquiries to local, State, and federal national computer systems to obtain information and data as needed. Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment. Participate in call critiques, a variety of training courses, and/or certification sessions.   MINIMUM QUALIFICATIONS Experience: One year of experience involving a substantial amount of public contact, preferably in a public safety agency. Knowledge of: The functions, operations, rules, and regulations of the Fire Department; modern office practices and procedures including filing, record-keeping, and operating standard office equipment; proper English language usage and grammar. Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement and fire personnel, and the public; complete assigned clerical tasks with accuracy and speed. TESTING REQUIREMENTS All candidates will be required to take an online assessment as part of the application process for this position. Candidates who meet the position requirements will be emailed a link to take the online test utilizing their Job Gateway Account. It is important that the instructions provided in the email are followed exactly. Initial candidate review will take place on June 2, 2020. Testing links will be distributed subsequent to review. Candidates who meet the minimum score requirements will be emailed information regarding the proctored CritiCall examination. PROCTORED CRITICALL TESTING DATES HAVE NOT BEEN SCHEDULED. AVAILABLE TESTING TIMES WILL BE PROVIDED TO CANDIDATES VIA EMAIL. DUE TO THE HIGH VOLUME OF TESTERS, CANDIDATES MAY BE ASSIGNED A TEST DATE AND TIME. OTHER REQUIREMENTS Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination. Qualified applicants may be considered for future vacancies throughout the County.  

THE POSITION You must have experience as a Dispatcher with a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees must be submitted to the City of Sacramento Employment Office as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to employment@cityofsacramento.org by the final filing deadline . If submitting via fax/email, please include your name and Job #002050-21-PD-2 on your documents. Unofficial documents and/or copies are acceptable. Applicants are responsible for attaching proof of education to each position for which they apply. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the final filing deadline . PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week) . If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application, emailed to employment@cityofsacramento.org , or sent to the Employment Office by fax by the final filing deadline .Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. 2. Screening Committee : (Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates will be sent a link to an online examination. The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 4. Eligible List : Candidates who pass the CritiCall test, will be placed on the Dispatcher II Eligible List for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher II eligible list. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities Send an email to employment@cityofsacramento.org or Call the Human Resources Department at (916) 808-5726

Description Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? Our center dispatches for police, fire and medical and includes aprogressive in-house training program, team-based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs. In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center. The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment. Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies. Ability to utilize available resources. NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level Communications Dispatcher I or Calltaker. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within the County of San Mateo. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set ofcircumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination Anyone may apply. Thorough and detailed responses to the supplementalquestions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. Candidates who receive a passing score in the T&E evaluation will beinvited to adepartmental interview. Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a departmental hiring interview, background investigation, psychological evaluation, polygraph test,and medical examination. Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to: https://jobs.smcgov.org to apply. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(04052019) (Communications Dispatcher II - V048)

Description The City of Tustin Police Department is currently seeking applicants for lateral or dispatcher academy enrolled Police Communications Officer I. This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must have worked as a 911 dispatcher within the last 2 years. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: Continuous

Position Information Join the Sonoma County Sheriff's Office Family! Become a 9-1-1 Dispatcher What We Offer A career with the Sheriff's Office is anything but monotonous. When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to a competitive total compensation package* including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium pay of $1.15 per hour in addition to the hourly pay rate for bilingual assignments Differential pay for evening and night shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 holidays per year, and an additional 8 floating holiday hours per year Significant portion of health care premiums paid by the County and access to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Eligibility for a 5% salary increase after 1040 hours (6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter until reaching the top of the salary range for good work performance With experience and good work performance, career advancement to Communications Dispatcher II, which includes a minimum 5% salary increase Train to Become a 9-1-1 Sheriff's Office Dispatcher Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with determination and a passion for public safety will be rewarded with camaraderie, the ability to help others when needed most, and the satisfaction of hearing colleagues confirm, "We have the suspect in custody." In this entry-level position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls; dispatch, track, and monitor situations happening in the field; and assist deputies in the field who may be engaged in looking for a missing person to responding to a robbery in progress. The most successful Dispatcher's will: Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills Have problem solving skills, empathy, and compassion Type 45 wpm In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (days, swings, graves). As you gain experience and seniority, there is more flexibility in selecting shifts. Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding ( SCLEA MOU ) . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination may be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. The Civil Service title of this position is Communications Dispatcher I. This employment list may also be used to fill future full-time, or extra-help (temporary) positions as they occur during the active status of the list. County employees who wish to be considered for future positions should consider applying to this recruitment . APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D. Some experience receiving information over the phone, radio, or communications system, and simultaneously entering data into a computer is desirable. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification shall complete a P.O.S.T. certified Public Safety Dispatcher's Basic Course. Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Some knowledge of: streets, roads, major buildings and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation, and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; learn rules and regulations, including applicable Federal Communications Regulations and their application; understand and follow complex written and oral instructions; learn to operate communications equipment; keep records; type on a keyboard; and work a shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. https://criticall911.com/dispatcher-testing/applicants/ BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Drug Standards for Sheriff's Office for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: MN HR Technician: RR Closing Date: Continuous

Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $36.98/hour* ($77,181/year), approximately $600/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $1.15 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR Closing Date: Continuous

THE POSITION Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Map reading and geographics of the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry out oral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Education : High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience : One (1) year of paid customer service experience. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees must be submitted to the City of Sacramento Employment Office as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to employment@cityofsacramento.org by the final filing deadline . If submitting via fax/email, please include your name and Job #009113-21-2 on your documents. Unofficial documents and/or copies are acceptable. Applicants are responsible for attaching proof of education to each position for which they apply. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the final filing deadline . Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job #009113-21-2 on your documents.Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply. 2. Screening Committee : (Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates will receive a notification via email when the online examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. The online CritiCall examination test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 4. Eligible List: Candidates who pass the online CritiCall test will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726