BART
Oakland, California, United States
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Government and Community Relations Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $123,791.68 - $160,929.18 (AFSCME Pay Band-AFG) Initial salary offer will be between $123,791.68/annually - $143,897.01/annually (commensurate with experience and education) Posted Date March 24, 2023 Closing Date Open until filled Initial screening of applications will commence the week of April 17, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Principal Representative will help the Government and Community Relations Department build and enhance positive relationships with the community, local government officials, and other key stakeholders. In addition, the incumbent will respond to and initiate outreach activities in the community and work with local elected officials to keep various stakeholder groups informed of BART programs and initiatives. The incumbent will be primarily responsible for working with elected officials, legislative bodies, and community stakeholders in Alameda County. On occasion, duties may involve work throughout the BART service area. The ideal candidate will demonstrate they are a skillful team partner to assist the department with monitoring, identifying, and resolving conflicts or perceived issues that may arise between BART and the community. They will identify opportunities to reach new audiences and amplify BART's messaging while working to identify community information that is relevant to BART staff. The position requires occasional off-hour shifts and weekends to participate in virtual and in-person community events and local government meetings. Essential Job Functions Plans, prioritizes, and participates in the implementation of annual advocacy campaigns to secure local funding appropriations and support for the District’s short and long range expansion and renovation plans. Works directly with elected members of the Bay Area local government delegation to gain support for District plans, policies and political strategies. Establishes, implements, and manages public outreach programs throughout the Bay Area to maintain a cohesive community-based support for BART District, advises other community relations staff on sensitive district-wide local and political issues. Represents the District on community and political issues before elected Boards and Commissions. Works with outside consultants, monitors and advises management of consultant’s progress and quality of work performed. Communicates and works directly with BART Board members to respond to local and political issues relevant to their respective districts. Prepares reports and other related communications about funding issues, District policies, legislative matters and public information for use by BART management, BART Board members, external public agencies, political bodies and community organizations. Performs the most technical and complex tasks of the work unit including special projects which have a major impact, participates in the development of policies and procedures, recommends and assists in the implementation of goals and objectives and may provide or coordinate training. Confers with and provides professional assistance to District departments on government and community relations matters, such as: collaborates with the Real Estate Department, Access Facilities, Planning and Extensions Planning to provide Community Relations support for systems projects that impact the community. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: - Advanced knowledge of services and activities of a government and community relations program - Principles of capital funding advocacy - Outreach programs that build cooperative relationships with community groups, organizations, local elected officials - Principles and practices of legislative program development - Principles of lead supervision and training - Principles and practices of legislative lobbying and advocacy programs - Advanced knowledge of policies and procedures of government agencies and legislative bodies - Transit funding programs and processes - Advanced methods and techniques of policy analysis - Current office procedures, methods and equipment including computers - Principles of business letter writing and report preparation - Advanced methods and techniques of public relations - Related Federal, State and local codes, laws and regulations Skill/ Ability in: - Maintaining personal contacts with key officials or representatives of organizations - Coordinating the work of advocacy committees - Independently performing the most difficult and complex local government and community relations work - Interpreting, explaining and enforcing department policies and procedures - Working independently in the absence of supervision - Communicating clearly and concisely, both orally and in writing - Establishing and maintaining effective working relationships with those contacted in the course of Work - Evaluating and analyzing effectiveness of programs and activities - Operating office equipment - Operating standard computer applications such as basic word processing, spreadsheet and database Programs - Overseeing the work of consultant staff Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Government and Community Relations Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $123,791.68 - $160,929.18 (AFSCME Pay Band-AFG) Initial salary offer will be between $123,791.68/annually - $143,897.01/annually (commensurate with experience and education) Posted Date March 24, 2023 Closing Date Open until filled Initial screening of applications will commence the week of April 17, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Principal Representative will help the Government and Community Relations Department build and enhance positive relationships with the community, local government officials, and other key stakeholders. In addition, the incumbent will respond to and initiate outreach activities in the community and work with local elected officials to keep various stakeholder groups informed of BART programs and initiatives. The incumbent will be primarily responsible for working with elected officials, legislative bodies, and community stakeholders in Alameda County. On occasion, duties may involve work throughout the BART service area. The ideal candidate will demonstrate they are a skillful team partner to assist the department with monitoring, identifying, and resolving conflicts or perceived issues that may arise between BART and the community. They will identify opportunities to reach new audiences and amplify BART's messaging while working to identify community information that is relevant to BART staff. The position requires occasional off-hour shifts and weekends to participate in virtual and in-person community events and local government meetings. Essential Job Functions Plans, prioritizes, and participates in the implementation of annual advocacy campaigns to secure local funding appropriations and support for the District’s short and long range expansion and renovation plans. Works directly with elected members of the Bay Area local government delegation to gain support for District plans, policies and political strategies. Establishes, implements, and manages public outreach programs throughout the Bay Area to maintain a cohesive community-based support for BART District, advises other community relations staff on sensitive district-wide local and political issues. Represents the District on community and political issues before elected Boards and Commissions. Works with outside consultants, monitors and advises management of consultant’s progress and quality of work performed. Communicates and works directly with BART Board members to respond to local and political issues relevant to their respective districts. Prepares reports and other related communications about funding issues, District policies, legislative matters and public information for use by BART management, BART Board members, external public agencies, political bodies and community organizations. Performs the most technical and complex tasks of the work unit including special projects which have a major impact, participates in the development of policies and procedures, recommends and assists in the implementation of goals and objectives and may provide or coordinate training. Confers with and provides professional assistance to District departments on government and community relations matters, such as: collaborates with the Real Estate Department, Access Facilities, Planning and Extensions Planning to provide Community Relations support for systems projects that impact the community. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: - Advanced knowledge of services and activities of a government and community relations program - Principles of capital funding advocacy - Outreach programs that build cooperative relationships with community groups, organizations, local elected officials - Principles and practices of legislative program development - Principles of lead supervision and training - Principles and practices of legislative lobbying and advocacy programs - Advanced knowledge of policies and procedures of government agencies and legislative bodies - Transit funding programs and processes - Advanced methods and techniques of policy analysis - Current office procedures, methods and equipment including computers - Principles of business letter writing and report preparation - Advanced methods and techniques of public relations - Related Federal, State and local codes, laws and regulations Skill/ Ability in: - Maintaining personal contacts with key officials or representatives of organizations - Coordinating the work of advocacy committees - Independently performing the most difficult and complex local government and community relations work - Interpreting, explaining and enforcing department policies and procedures - Working independently in the absence of supervision - Communicating clearly and concisely, both orally and in writing - Establishing and maintaining effective working relationships with those contacted in the course of Work - Evaluating and analyzing effectiveness of programs and activities - Operating office equipment - Operating standard computer applications such as basic word processing, spreadsheet and database Programs - Overseeing the work of consultant staff Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
BART
Oakland, California, United States
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Capitol Corridor - Marketing and Communications Department Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate Principal Marketing Representative: $131,454.11 - $170,890.21 (AFSCME Pay Band-H) ** Principal Marketing Representative: initial salary offer will be between $131,454.11/annually - $154,34369/annually ( commensurate with experience and education) Senior Marketing Representative: $115,332.73 - $149,933.87 (AFSCME Pay Band-F) ** Senior Marketing Representative: initial salary offer will be between $115,332.73/annually - $133,960.54/annually (commensurate with experience and education) Posted Date March 6, 2023 Closing Date Open until filled Initial screening of applications will start on March 27, 2023. Reports To Capital Corridor Marketing and Communications Officer Days Off Saturday and Sunday Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Marketing and Communications department at the Capitol C orridor is looking for a Principal or Senior Marketing Representative (distinction will be made based on skills and work experience of the applicants) to join our team! The Capitol Corridor is an intercity rail service connecting the most economically vibrant urban centers in Northern California-from Auburn/Sacramento to Silicon Valley, and including San Francisco, Oakland, and Berkeley. With free wi-fi on board and a Café Car, Capitol Corridor trains provide a convenient, reliable, and comfortable alternative to the busy I-80, I-680, and I-880 freeways . Capitol Corridor receives administrative support from BART through a managing agency agreement and is a department within BART. The Senior/Principal Marketing Representative(s) will be integral members of Capitol Corridor’s Marketing & Communications Team, providing primary support to the Capitol Corridor Marketing & Communications Officer in programs assigned to the team which include advertising and marketing contracts, campaigns, promotional programs and partnerships, public communications, media relations, content creation for digital and offline channels, customer experience, customer relationship management (CRM), customer service, loyalty programs, community outreach, event planning, and administrative tasks associated with marketing programs. The successful incumbent will develop, execute, and monitor the programs related to the marketing and communications of Capitol Corridor rail service. In addition, the incumbent will ideally have some experience managing vendors, reviewing agreements, and monitoring work deliverables. The incumbent will ideally have some experience identifying the need for, sourcing, implementing, and/or utilizing marketing analytics, productivity, CRM, and automation platforms. The incumbent may also assist in the development and administration of the annual marketing and communications budget; participate in the forecast of funds needed for program needs. Experience with graphic design using Adobe Creative Suite or Canva preferred; multimedia (photography, video editing) experience helpful but not required; experience managing photo/video projects, including talent/location selection, beneficial but not required. Experience in travel, transportation, and/or intercity passenger rail preferred, but not required. The ideal candidate(s) will demonstrate strong knowledge and experience in some or all of the following areas beyond the minimum qualifications: Communications: Experience in managing customer communications programs, including creating written and visual content for digital/print mediums and using digital subscription communication platforms preferred; experience managing contact center activities and customer service programs helpful. Customer Experience: Experience driving customer engagement through social media campaigns, loyalty programs, improving customer touchpoints, using CRM tools, and creating processes to enhance effectiveness of those programs preferred. Marketing, Advertising, Promotions: Experience developing and executing marketing programs, advertising campaigns and promotions, planning events and outreach activities and promotional partnerships to support marketing and communication goals. Experience managing digital communications such as websites, e-mail marketing, SMS/text messaging, social media, etc., including campaign development, report creation, and data analysis. Public and Media Relations: Experience in media relations including creating press releases preferred, as well as planning media events. Experience in planning special events helpful. Administrative: Written and verbal communication and presentation skills to interact with others at all levels including members of the public via phone, email and in-person; e xperience with MS Office 365 and Adobe Acrobat software required; experience using Zoho One applications, such as Desk, CRM, and Analytics preferred; experience using social media scheduling/web publishing platforms, webinar, whiteboard, project management platforms desired; s ome travel throughout the service area and off-shift/weekend hours as necessary. BART has a remote work policy offering up to two remote days per week, after p robationary period. Capitol Corridor receives funding for its positions from the state of California on an annual basis. Essential Job Functions Principal Marketing Representative Develops, plans, and implements a variety of comprehensive customer communication campaigns and strategies to promote District ridership and foster communication with BART customers. Oversees the development, planning and execution of advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre- and post-evaluations to continually refine District advertising efforts. Develops, plans and implements employee communication campaigns to foster the understanding and sensitivity to various safety/security issues. Administers advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps and resource needs; develops and coordinates campaigns to communicate messages related to renovation projects, station access, ticket tips, new services and facilities, service quality, etc. Assists in developing website strategies and content for BARTable website and bart.gov co-sponsorship partner and marketing pages; coordinates the content, design, and production of marketing materials and collateral for specific co-marketing programs. Develops and recommends, within District policy, appropriate service, staffing and contracting levels for internet-based programs and other marketing technologies; monitors, evaluates and ensures that website performance is acceptable; and develops new web-based applications. Oversees the development or develops content and graphics for BART newsletters; writes copy, edits, proof-reads and manages print production. Oversees and plans digital communications, such as websites, email marketing, SMS/text messaging, and social media. Manages brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Oversees the production and maintenance of the District’s graphic manual and style guide for all in-house and passenger communications. Oversees and ensures the development and update of District map and schedule display-case signage; coordinates development and production of these items. Responds and interacts frequently with departmental and executive level managers to plan, execute and accomplish broad marketing campaigns and goals. Serves as lead to respond to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade values granted and received; manages relationship-marketing programs. Manages and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares and presents a variety of periodic and special reports to department and executive level managers. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Senior Marketing Representative Performs the more complex and difficult work of staff responsible for promoting District ridership and communicating with BART customers. Develops and executes advertising campaigns using a variety of media including print, radio, television, social media, and direct mail, including creative development, media planning and placement, ad production and use of pre and post-evaluations to continually refine District advertising efforts. Coordinates advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Coordinates website content; develops website strategies and new enhancements; ensures that website performance is acceptable; and develops new web-based applications; develops social media marketing campaigns and monitors users social media engagement. Develops content and graphics for BART newsletters; writes copy, edits, proof-reads, and manages print production. Coordinates the content, design and production of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all in-house and passenger communications. Develops and updates District map and schedule display-case signage; coordinates development and production of these items. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; establishes strategic, ongoing relationships with key organizations that support and develop tourism; maintains records of trade values granted and received; manages relationship marketing programs. Produces and maintains the District's graphic manual and style guide for all in-house and passenger communications. Prepares and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares a variety of periodic and special reports; prepares plans, forms, expense report, letters, emails, and other communication as needed. Confers with and provides professional assistance to members of District departments on marketing matters; communicates with other departments and entities on marketing contracts. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Principal Marketing Representative Education: A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a public transportation marketing program. Advanced methods and techniques of marketing. Advanced principles and practices of advertising program development. Advanced methods and techniques of graphic and printing production. Advanced methods and techniques of effective written and verbal communication skills. Internet marketing, design, and production of advertisements on the internet. Principles and practices of the marketing services program and project management. Principles of supervision, training and performance evaluation. Principles and practice of budgeting, purchasing, accounting, record keeping and reporting. Current office procedures, methods and equipment including computers. Applicable computer software applications. Related Federal, State and local codes, laws and regulations. Skill in: Independently developing, planning and implementing marketing and communication campaigns using a variety of media. Managing various programs and projects to promote BART ridership. Interpreting, explaining and enforcing department policies and procedures. Organizing, planning and implementing complex multi-faceted marketing events and programs. Effectively using the internet for marketing, advertising, and communicating. Copy writing, editing and proofreading various written marketing materials. Preparing a variety of effective written, graphic and verbal communications for public information. Successfully negotiating in order to find common ground, solutions, and alternatives. Evaluating and analyzing effectiveness of marketing programs and activities. Selecting, supervising, training and evaluating staff. Preparing clear and concise reports, letters, program outlines and event plans. Operating office equipment including computers and supporting word processing and spreadsheet applications. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Senior Marketing Representative Education: Possession of a Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time Knowledge of: Operations, services, and activities of a public transportation marketing program Advanced methods and techniques of marketing Advanced principles and practices of advertising program development Advanced methods and techniques of graphic and printing production Advanced methods and techniques of effective written and verbal communication Marketing and advertising concepts and principles Principles and practices of marketing services program and project management Principles and practices of budgeting, purchasing and accounting Principles and procedures of financial record keeping and reporting Current office procedures, methods and equipment including computers Applicable computer software applications Related Federal, State and local codes, laws and regulations Skill/Ability in: Independently performing the most difficult marketing tasks Interpreting, explaining and enforcing department policies and procedures Managing various programs and projects to promote BART ridership Increasing District ridership, with a focus on off-peak times and leisure trips Organizing, planning and implementing complex multi-faceted marketing events and programs to communicate with the community and BART customers Creating digital forms of marketing including signage, banners, and social media Copy writing, editing and proofreading various written marketing materials Preparing a variety of effective written, graphic, and verbal communications for public information Evaluating and analyzing effectiveness of marketing programs and activities Preparing clear and concise reports, letters, program outlines and event plans Operating office equipment including computers and supporting word processing and spreadsheet applications Working independently in the absence of supervision Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Capitol Corridor - Marketing and Communications Department Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate Principal Marketing Representative: $131,454.11 - $170,890.21 (AFSCME Pay Band-H) ** Principal Marketing Representative: initial salary offer will be between $131,454.11/annually - $154,34369/annually ( commensurate with experience and education) Senior Marketing Representative: $115,332.73 - $149,933.87 (AFSCME Pay Band-F) ** Senior Marketing Representative: initial salary offer will be between $115,332.73/annually - $133,960.54/annually (commensurate with experience and education) Posted Date March 6, 2023 Closing Date Open until filled Initial screening of applications will start on March 27, 2023. Reports To Capital Corridor Marketing and Communications Officer Days Off Saturday and Sunday Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Marketing and Communications department at the Capitol C orridor is looking for a Principal or Senior Marketing Representative (distinction will be made based on skills and work experience of the applicants) to join our team! The Capitol Corridor is an intercity rail service connecting the most economically vibrant urban centers in Northern California-from Auburn/Sacramento to Silicon Valley, and including San Francisco, Oakland, and Berkeley. With free wi-fi on board and a Café Car, Capitol Corridor trains provide a convenient, reliable, and comfortable alternative to the busy I-80, I-680, and I-880 freeways . Capitol Corridor receives administrative support from BART through a managing agency agreement and is a department within BART. The Senior/Principal Marketing Representative(s) will be integral members of Capitol Corridor’s Marketing & Communications Team, providing primary support to the Capitol Corridor Marketing & Communications Officer in programs assigned to the team which include advertising and marketing contracts, campaigns, promotional programs and partnerships, public communications, media relations, content creation for digital and offline channels, customer experience, customer relationship management (CRM), customer service, loyalty programs, community outreach, event planning, and administrative tasks associated with marketing programs. The successful incumbent will develop, execute, and monitor the programs related to the marketing and communications of Capitol Corridor rail service. In addition, the incumbent will ideally have some experience managing vendors, reviewing agreements, and monitoring work deliverables. The incumbent will ideally have some experience identifying the need for, sourcing, implementing, and/or utilizing marketing analytics, productivity, CRM, and automation platforms. The incumbent may also assist in the development and administration of the annual marketing and communications budget; participate in the forecast of funds needed for program needs. Experience with graphic design using Adobe Creative Suite or Canva preferred; multimedia (photography, video editing) experience helpful but not required; experience managing photo/video projects, including talent/location selection, beneficial but not required. Experience in travel, transportation, and/or intercity passenger rail preferred, but not required. The ideal candidate(s) will demonstrate strong knowledge and experience in some or all of the following areas beyond the minimum qualifications: Communications: Experience in managing customer communications programs, including creating written and visual content for digital/print mediums and using digital subscription communication platforms preferred; experience managing contact center activities and customer service programs helpful. Customer Experience: Experience driving customer engagement through social media campaigns, loyalty programs, improving customer touchpoints, using CRM tools, and creating processes to enhance effectiveness of those programs preferred. Marketing, Advertising, Promotions: Experience developing and executing marketing programs, advertising campaigns and promotions, planning events and outreach activities and promotional partnerships to support marketing and communication goals. Experience managing digital communications such as websites, e-mail marketing, SMS/text messaging, social media, etc., including campaign development, report creation, and data analysis. Public and Media Relations: Experience in media relations including creating press releases preferred, as well as planning media events. Experience in planning special events helpful. Administrative: Written and verbal communication and presentation skills to interact with others at all levels including members of the public via phone, email and in-person; e xperience with MS Office 365 and Adobe Acrobat software required; experience using Zoho One applications, such as Desk, CRM, and Analytics preferred; experience using social media scheduling/web publishing platforms, webinar, whiteboard, project management platforms desired; s ome travel throughout the service area and off-shift/weekend hours as necessary. BART has a remote work policy offering up to two remote days per week, after p robationary period. Capitol Corridor receives funding for its positions from the state of California on an annual basis. Essential Job Functions Principal Marketing Representative Develops, plans, and implements a variety of comprehensive customer communication campaigns and strategies to promote District ridership and foster communication with BART customers. Oversees the development, planning and execution of advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre- and post-evaluations to continually refine District advertising efforts. Develops, plans and implements employee communication campaigns to foster the understanding and sensitivity to various safety/security issues. Administers advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps and resource needs; develops and coordinates campaigns to communicate messages related to renovation projects, station access, ticket tips, new services and facilities, service quality, etc. Assists in developing website strategies and content for BARTable website and bart.gov co-sponsorship partner and marketing pages; coordinates the content, design, and production of marketing materials and collateral for specific co-marketing programs. Develops and recommends, within District policy, appropriate service, staffing and contracting levels for internet-based programs and other marketing technologies; monitors, evaluates and ensures that website performance is acceptable; and develops new web-based applications. Oversees the development or develops content and graphics for BART newsletters; writes copy, edits, proof-reads and manages print production. Oversees and plans digital communications, such as websites, email marketing, SMS/text messaging, and social media. Manages brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Oversees the production and maintenance of the District’s graphic manual and style guide for all in-house and passenger communications. Oversees and ensures the development and update of District map and schedule display-case signage; coordinates development and production of these items. Responds and interacts frequently with departmental and executive level managers to plan, execute and accomplish broad marketing campaigns and goals. Serves as lead to respond to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade values granted and received; manages relationship-marketing programs. Manages and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares and presents a variety of periodic and special reports to department and executive level managers. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Senior Marketing Representative Performs the more complex and difficult work of staff responsible for promoting District ridership and communicating with BART customers. Develops and executes advertising campaigns using a variety of media including print, radio, television, social media, and direct mail, including creative development, media planning and placement, ad production and use of pre and post-evaluations to continually refine District advertising efforts. Coordinates advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Coordinates website content; develops website strategies and new enhancements; ensures that website performance is acceptable; and develops new web-based applications; develops social media marketing campaigns and monitors users social media engagement. Develops content and graphics for BART newsletters; writes copy, edits, proof-reads, and manages print production. Coordinates the content, design and production of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all in-house and passenger communications. Develops and updates District map and schedule display-case signage; coordinates development and production of these items. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; establishes strategic, ongoing relationships with key organizations that support and develop tourism; maintains records of trade values granted and received; manages relationship marketing programs. Produces and maintains the District's graphic manual and style guide for all in-house and passenger communications. Prepares and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares a variety of periodic and special reports; prepares plans, forms, expense report, letters, emails, and other communication as needed. Confers with and provides professional assistance to members of District departments on marketing matters; communicates with other departments and entities on marketing contracts. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Principal Marketing Representative Education: A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a public transportation marketing program. Advanced methods and techniques of marketing. Advanced principles and practices of advertising program development. Advanced methods and techniques of graphic and printing production. Advanced methods and techniques of effective written and verbal communication skills. Internet marketing, design, and production of advertisements on the internet. Principles and practices of the marketing services program and project management. Principles of supervision, training and performance evaluation. Principles and practice of budgeting, purchasing, accounting, record keeping and reporting. Current office procedures, methods and equipment including computers. Applicable computer software applications. Related Federal, State and local codes, laws and regulations. Skill in: Independently developing, planning and implementing marketing and communication campaigns using a variety of media. Managing various programs and projects to promote BART ridership. Interpreting, explaining and enforcing department policies and procedures. Organizing, planning and implementing complex multi-faceted marketing events and programs. Effectively using the internet for marketing, advertising, and communicating. Copy writing, editing and proofreading various written marketing materials. Preparing a variety of effective written, graphic and verbal communications for public information. Successfully negotiating in order to find common ground, solutions, and alternatives. Evaluating and analyzing effectiveness of marketing programs and activities. Selecting, supervising, training and evaluating staff. Preparing clear and concise reports, letters, program outlines and event plans. Operating office equipment including computers and supporting word processing and spreadsheet applications. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Senior Marketing Representative Education: Possession of a Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time Knowledge of: Operations, services, and activities of a public transportation marketing program Advanced methods and techniques of marketing Advanced principles and practices of advertising program development Advanced methods and techniques of graphic and printing production Advanced methods and techniques of effective written and verbal communication Marketing and advertising concepts and principles Principles and practices of marketing services program and project management Principles and practices of budgeting, purchasing and accounting Principles and procedures of financial record keeping and reporting Current office procedures, methods and equipment including computers Applicable computer software applications Related Federal, State and local codes, laws and regulations Skill/Ability in: Independently performing the most difficult marketing tasks Interpreting, explaining and enforcing department policies and procedures Managing various programs and projects to promote BART ridership Increasing District ridership, with a focus on off-peak times and leisure trips Organizing, planning and implementing complex multi-faceted marketing events and programs to communicate with the community and BART customers Creating digital forms of marketing including signage, banners, and social media Copy writing, editing and proofreading various written marketing materials Preparing a variety of effective written, graphic, and verbal communications for public information Evaluating and analyzing effectiveness of marketing programs and activities Preparing clear and concise reports, letters, program outlines and event plans Operating office equipment including computers and supporting word processing and spreadsheet applications Working independently in the absence of supervision Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Alameda County
Dublin, California, United States
DESCRIPTION THE DEPARTMENT THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency services to the unincorporated areas of Alameda County (excluding Fairview), the cities of San Leandro, Dublin, Newark, Union City and Emeryville, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory. With 28 fire stations and 34 companies serving a population of 394,000, the ACFD serves densely populated urban areas, waterways, industrialized centers, extensive urban interface, agricultural and wildland regions. Over 400 personnel and 100 Reserve Firefighters provide a wide variety of services to an ever expanding, dynamic and diverse community of roughly 508 square miles. These services include: Advanced Life Support Fire Suppression Hazardous Materials Response Urban Search & Rescue Water Rescue Community Outreach & Education Disaster Preparedness Fire Prevention and Code Compliance Regional Dispatch The Alameda County Fire Department (ACFD) was formed on July 1, 1993 as a dependent special district with the Alameda County Board of Supervisors as its governing body. This consolidation brought together into a single jurisdiction the Castro Valley Fire Department, Eden Consolidated Fire Protection District and County Fire Patrol. Subsequently, the following communities have contracted with the ACFD: July 1, 1995 City of San Leandro July 1, 1997 City of Dublin August 1, 2002 Lawrence Berkeley National Laboratory October 1, 2007 Lawrence Livermore National Laboratory May 1, 2010 City of Newark July 1, 2010 City of Union City July 1, 2012 City of Emeryville On January 20, 2008, the ACFD became responsible for the administration and operation of the Alameda County Regional Emergency Communications Center (ACRECC). The dispatch center provides dispatch and regional communication center services for the ACFD, the Alameda County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status Management Center for Falck ambulance service. THE POSITION Under administrative direction, to plan, organize, and direct the general administrative services for the Fire Department (aka Fire District), to assist in the determination of overall policy for the functions to which assigned and participate in development and implementation of policy for the District as a whole; and to do related work as required. DISTINGUISHING FEATURES The Fire Department Administrative Services Director is a one-position class reporting to the Fire Chief. The Fire Department Administrative Services Director will act as the principal assistant to the Fire Chief in government, business and administrative matters. The Fire Department Administrative Services Director is responsible for administrative and support aspects of the Fire District. CLICK HERE for the full job description. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications, successful candidates will have a proven background in administrative and fiscal analysis and demonstrated experience in government budgeting, grants management and contracts negotiation as well as strong analytical, written, and oral communication skills. The ideal candidate will possess the following critical attributes: • Experienced in managing the linkages between finance and administrative program areas. • An individual with a track record of providing high quality financial management with a focus on leveraging state, federal and other resources. • A strategic and creative administrator who forecasts financial needs and collaborates with organization leaders to develop and manage budgets. • A leader who manages work groups by inspiring and advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success. • A great communicator and listener, quick and clear thinking, calm under pressure. • An advanced user of computer applications who champions and implements technology to maximize fiscal and administrative management processes. • Politically astute, possessing the skills necessary to identify, navigate the organization while being sensitive to the competing needs of internal and external stakeholders. •A strong collaborator, adept in identifying opportunities and taking action to build strategic relationships to help achieve the organizations goals. • Able to identify and understand complex problems, make decisions, exercise good judgment, formulate action plans in a proactive and collaborative manner. EXAMPLES OF DUTIES NOTE:The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1.Confers with executive staff and other managers concerning the administrative needs and requirements of programs, policies, rules and regulations; makes recommendations on administrative policies and procedures; implements policy changes; devises procedures for agency wide administrative activities. 2.Directs the District human resources, fiscal, and policy and program development programs; coordinates and monitors activities of these programs to maximize services to the Fire District. 3.Designs and implements budget procedures and develops and administers the annual budget in cooperation with the other department heads; advises the Fire Chief and Executive Staff regarding trends, audits or problems related to any budgets; prepares budget justifications and reviews. 4.Analyzes operations to determine cost effectiveness, maintains standards and makes improvements; may work on special projects for the Fire Chief. 5.Oversees the Administrative Services Section in charge of procurement of supplies and equipment, inventorying, mail services, printing, office clerical pool and temporary services. 6.Directs contract compliance oversight, department-wide, including bid analysis, as well as work in progress to completion; assures agency compliance with State and Federal administrative regulations and guidelines. 7.Directs media and public relations, community outreach and legislative programs for the Fire Chief. MINIMUM QUALIFICATIONS Education Possession of a bachelor's degree from an accredited college or university in a field related to the work performed in this position. AND Experience The equivalent of three years of full-time increasingly responsible administrative managerial experience which included analyzing, making recommendations, and facilitating the implementation of change for organizational, procedural, program, budget or personnel management. Two years must include supervisory experience. (Experience in more than one of the program areas is highly desirable.) License Possession of a valid California Motor Vehicle Operator's license. NOTE:The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE:The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: •Legislative processes at the local, state and federal levels. •Governmental budgeting and accounting systems and cost allocation. •Policies and procedures related to public financing. •Contract negotiation, administration and compliance. •Policy formulation and implementation. •Program definition and development. •Labor relations policies, practices and management. •Public Administration. •Personnel management including work planning and employee supervision. •Organizational and employee development. •Media and public relations including organizing and conducting community outreach. •Modern office management practices and techniques. •Basic understanding of computer applications. Ability to: •Demonstrate excellent written communication skills. •Use clear and concise oral communication. •Make sound decisions. •Analyze and solve problems. •Plan and organize. •Develop, analyze and monitor budgets. •Manage control. •Lead. •Demonstrate effective interpersonal communication. •Produce accurate information in short timeframes. •Manage multiple and changing priorities. •Meet deadlines EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; A review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs Selection Plan Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN*: Deadline for Filing: 5:00 PM, May 31, 2023 Review of Minimum Qualifications: June 7, 2023 Screening for Best Qualified: June 23, 2023 Civil Service Oral Examination**: July 12, 2023 **If designated acombined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. CLASS SPEC HISTORY Newspecs: 8168.doc MH:cs 03/12/10 CSC Date: 3/24/10 BENEFITS Management/Executive Benefits Package. Vacation and sick time Accrue up to 120 hours of vacation time per year until the completion of 4 years of continuous employment. 13 Paid Holidays per calendar year. Up to 4 float days per calendar year. Accrue 10.7 hours of sick time per month Benefits Employer pays up to 85% of the total premium for the eligible Kaiser Medical Plan. $1750 per family member per plan year for Delta dental. Monthly premium is employer paid. $150 vision reimbursement for employee, every 24 months for frames, lenses or contacts Cafeteria Plan Benefit of $3,500 per calendar year. Semi Monthly stipend for employee to use to purchase Long Term Disability Plan (LTD) Life Insurance Employer paid Basic Life Insurance for employee of $20,000 Employer paid Basic AD&D insurance for employee of $20,000 Employer paid supplemental Basic Life insurance for employee of $25,000 Option to purchase Employee Supplemental life insurance buy-up. Option to purchase Spouse Supplemental life insurance buy-up. Option to purchase Child Supplemental Life Insurance Buy Up. Retirement CalPERS Pension 457 Plan and Roth Plan Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Notices will be sent from Noreply@jobaps.com . Please add @jobaps.comand Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box NoReply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Sam Gee, HR Division Manager Human Resource Services, County of Alameda Samson.Gee @acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/31/2023 5:00:00 PM
DESCRIPTION THE DEPARTMENT THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency services to the unincorporated areas of Alameda County (excluding Fairview), the cities of San Leandro, Dublin, Newark, Union City and Emeryville, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory. With 28 fire stations and 34 companies serving a population of 394,000, the ACFD serves densely populated urban areas, waterways, industrialized centers, extensive urban interface, agricultural and wildland regions. Over 400 personnel and 100 Reserve Firefighters provide a wide variety of services to an ever expanding, dynamic and diverse community of roughly 508 square miles. These services include: Advanced Life Support Fire Suppression Hazardous Materials Response Urban Search & Rescue Water Rescue Community Outreach & Education Disaster Preparedness Fire Prevention and Code Compliance Regional Dispatch The Alameda County Fire Department (ACFD) was formed on July 1, 1993 as a dependent special district with the Alameda County Board of Supervisors as its governing body. This consolidation brought together into a single jurisdiction the Castro Valley Fire Department, Eden Consolidated Fire Protection District and County Fire Patrol. Subsequently, the following communities have contracted with the ACFD: July 1, 1995 City of San Leandro July 1, 1997 City of Dublin August 1, 2002 Lawrence Berkeley National Laboratory October 1, 2007 Lawrence Livermore National Laboratory May 1, 2010 City of Newark July 1, 2010 City of Union City July 1, 2012 City of Emeryville On January 20, 2008, the ACFD became responsible for the administration and operation of the Alameda County Regional Emergency Communications Center (ACRECC). The dispatch center provides dispatch and regional communication center services for the ACFD, the Alameda County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status Management Center for Falck ambulance service. THE POSITION Under administrative direction, to plan, organize, and direct the general administrative services for the Fire Department (aka Fire District), to assist in the determination of overall policy for the functions to which assigned and participate in development and implementation of policy for the District as a whole; and to do related work as required. DISTINGUISHING FEATURES The Fire Department Administrative Services Director is a one-position class reporting to the Fire Chief. The Fire Department Administrative Services Director will act as the principal assistant to the Fire Chief in government, business and administrative matters. The Fire Department Administrative Services Director is responsible for administrative and support aspects of the Fire District. CLICK HERE for the full job description. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications, successful candidates will have a proven background in administrative and fiscal analysis and demonstrated experience in government budgeting, grants management and contracts negotiation as well as strong analytical, written, and oral communication skills. The ideal candidate will possess the following critical attributes: • Experienced in managing the linkages between finance and administrative program areas. • An individual with a track record of providing high quality financial management with a focus on leveraging state, federal and other resources. • A strategic and creative administrator who forecasts financial needs and collaborates with organization leaders to develop and manage budgets. • A leader who manages work groups by inspiring and advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success. • A great communicator and listener, quick and clear thinking, calm under pressure. • An advanced user of computer applications who champions and implements technology to maximize fiscal and administrative management processes. • Politically astute, possessing the skills necessary to identify, navigate the organization while being sensitive to the competing needs of internal and external stakeholders. •A strong collaborator, adept in identifying opportunities and taking action to build strategic relationships to help achieve the organizations goals. • Able to identify and understand complex problems, make decisions, exercise good judgment, formulate action plans in a proactive and collaborative manner. EXAMPLES OF DUTIES NOTE:The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1.Confers with executive staff and other managers concerning the administrative needs and requirements of programs, policies, rules and regulations; makes recommendations on administrative policies and procedures; implements policy changes; devises procedures for agency wide administrative activities. 2.Directs the District human resources, fiscal, and policy and program development programs; coordinates and monitors activities of these programs to maximize services to the Fire District. 3.Designs and implements budget procedures and develops and administers the annual budget in cooperation with the other department heads; advises the Fire Chief and Executive Staff regarding trends, audits or problems related to any budgets; prepares budget justifications and reviews. 4.Analyzes operations to determine cost effectiveness, maintains standards and makes improvements; may work on special projects for the Fire Chief. 5.Oversees the Administrative Services Section in charge of procurement of supplies and equipment, inventorying, mail services, printing, office clerical pool and temporary services. 6.Directs contract compliance oversight, department-wide, including bid analysis, as well as work in progress to completion; assures agency compliance with State and Federal administrative regulations and guidelines. 7.Directs media and public relations, community outreach and legislative programs for the Fire Chief. MINIMUM QUALIFICATIONS Education Possession of a bachelor's degree from an accredited college or university in a field related to the work performed in this position. AND Experience The equivalent of three years of full-time increasingly responsible administrative managerial experience which included analyzing, making recommendations, and facilitating the implementation of change for organizational, procedural, program, budget or personnel management. Two years must include supervisory experience. (Experience in more than one of the program areas is highly desirable.) License Possession of a valid California Motor Vehicle Operator's license. NOTE:The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE:The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: •Legislative processes at the local, state and federal levels. •Governmental budgeting and accounting systems and cost allocation. •Policies and procedures related to public financing. •Contract negotiation, administration and compliance. •Policy formulation and implementation. •Program definition and development. •Labor relations policies, practices and management. •Public Administration. •Personnel management including work planning and employee supervision. •Organizational and employee development. •Media and public relations including organizing and conducting community outreach. •Modern office management practices and techniques. •Basic understanding of computer applications. Ability to: •Demonstrate excellent written communication skills. •Use clear and concise oral communication. •Make sound decisions. •Analyze and solve problems. •Plan and organize. •Develop, analyze and monitor budgets. •Manage control. •Lead. •Demonstrate effective interpersonal communication. •Produce accurate information in short timeframes. •Manage multiple and changing priorities. •Meet deadlines EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; A review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs Selection Plan Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN*: Deadline for Filing: 5:00 PM, May 31, 2023 Review of Minimum Qualifications: June 7, 2023 Screening for Best Qualified: June 23, 2023 Civil Service Oral Examination**: July 12, 2023 **If designated acombined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. CLASS SPEC HISTORY Newspecs: 8168.doc MH:cs 03/12/10 CSC Date: 3/24/10 BENEFITS Management/Executive Benefits Package. Vacation and sick time Accrue up to 120 hours of vacation time per year until the completion of 4 years of continuous employment. 13 Paid Holidays per calendar year. Up to 4 float days per calendar year. Accrue 10.7 hours of sick time per month Benefits Employer pays up to 85% of the total premium for the eligible Kaiser Medical Plan. $1750 per family member per plan year for Delta dental. Monthly premium is employer paid. $150 vision reimbursement for employee, every 24 months for frames, lenses or contacts Cafeteria Plan Benefit of $3,500 per calendar year. Semi Monthly stipend for employee to use to purchase Long Term Disability Plan (LTD) Life Insurance Employer paid Basic Life Insurance for employee of $20,000 Employer paid Basic AD&D insurance for employee of $20,000 Employer paid supplemental Basic Life insurance for employee of $25,000 Option to purchase Employee Supplemental life insurance buy-up. Option to purchase Spouse Supplemental life insurance buy-up. Option to purchase Child Supplemental Life Insurance Buy Up. Retirement CalPERS Pension 457 Plan and Roth Plan Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Notices will be sent from Noreply@jobaps.com . Please add @jobaps.comand Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box NoReply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Sam Gee, HR Division Manager Human Resource Services, County of Alameda Samson.Gee @acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/31/2023 5:00:00 PM
