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General Summary Essential Duties & Responsibilities Minimum and Preferred Entrance Qualifications

Position Description The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc. Major/Essential Functions *Provides academic and technical support for faculty, staff, and students relating to hardware, software, educational, and integration issues *Provides learning management system technical support for SHP faculty, staff, and students. *Works toward advancing SHP goals and mission as a member of the SHP Educational Technology Team as directed by the SHP Assistant Dean for Technology Services. *Creates, coordinates, and participates in SHP faculty and staff training sessions *Maintains records of customer contact and resolution via the SHP Educational Technology work order system. *Must demonstrate integrity, professional maturity, commitment and accountability according to the five values described in TTUHSC's Values-Based Culture: One Team, Kind Hearted, Integrity, Visionary, and Beyond Service. Position Specific Qualifications Experience with and knowledge and understanding of the following: Computer hardware, software, and processes Learning Management Systems Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years. Preferred Qualifications Preferred Knowledge, Skills and Abilities Strong problem-solving skills Excellent oral and written communication skills Ability to work collaboratively with all individuals Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

The Position The Contra Costa County Public Works Department is currently recruiting to fill three (3) Electronic System Specialists vacancies in the Public Works Facilities Maintenance Division. All interested and qualified individuals are encouraged to apply. The Public Works Department has an organizational culture that strives for continuous improvement. Our mission is to deliver cost effective, safe, reliable and sustainable projects, programs and quality services as well as provide support services that are competitive, attentive, responsive, efficient, safe and high quality to our customers and fellow County Departments. Under direction, Electronic System Specialists service, analyzes client needs, installs, maintains, tests and repairs a wide variety of electronic safety, warning and security equipment; and performs other related work as required. Although Electronic System Specialists are assigned to the Public Works Department, work will be done in all County Buildings including, County Jails, Hospitals, Juvenile Hall, Clinics, Social Services Buildings, Libraries, County Homeless Shelters, Sheriff Sub Stations and Mental Health Wards to list a few. We are looking for someone who: Is punctual, reliable and accountable Thrives in a team setting Demonstrates safe work practices Enjoys learning new technologies Is able to work independently Is able to complete tasks in a timely manner Has excellent interpersonal and communication skills What you will typically be responsible for: Installing low voltage systems Keeping record of installed systems, detailed inspection records and job notes Meeting with customers to determine their needs Responding to emergency afterhours callouts Working with a variety of life and fire safety electronic systems Managing your workload Effectively communicating with leads, supervisors and customers any issues that may arise A few reasons you might love this job: Steady work Flexible scheduling All tools and equipment provided Becoming part of a knowledgeable and collaborative team A few challenges you might face in this job: Managing a large work load with competing deadlines Working in hospitals and detention facilities Working on unfamiliar electronic systems Working with levels of management and departmental representatives with different working styles Working alone Competencies Required: Professional & Technical Expertise: Applying technical subject matter to the job Mechanical Insight: Comprehending how mechanical, electrical, and structural systems operate and interact Design Sense: Creating work products that are functional, intuitive and aesthetically pleasing Attention to Detail: Focusing on the details of work content, work steps, and final work products Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results Learning Agility: Seeking learning opportunities and applying the lessons to one's work Self-Management: Showing personal organization, self-discipline, and dependability Customer Focus: Attending to the needs and expectations of customers Teamwork: Collaborating with others to achieve shared goals Informing: Proactively obtaining and sharing information The eligible list established from this recruitment process may be valid for 6 months. To review the full classification specification please visit https://www.governmentjobs.com/careers/contracosta/classspecs Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's license. Out of state valid motor vehicle operator's license will be accepted during the applicant process. Education: 1) Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. 2) Successful completion of one (1) year, or its equivalent, of technical education with major course work in electronics from an accredited college, university, or trade school specializing in electronics. OR, completion of a low-voltage apprenticeship. Experience: Two (2) years of full time, or its equivalent, experience in the design, installation, testing, maintenance, and repair of electronic safety and security systems, Substitution for Education: One (1) additional year of full-time or its equivalent of the required experience, may be substituted for the required education. Substitution for Experience: An Associate's degree or higher from an accredited college or university in Electronic Engineering Technology; OR, a National Institute for Certification in Engineering Technologies (NICET) Level 2 or higher in Fire Protection, Low Voltage Communication Systems, or Security Systems may be substituted for one (1) year of the required experience. Desirable Qualifications: Possession of a Lenel certification Possession of a Bosch certification A member of NFPA Possession of training or certification in Notifier/Firelite Experience working with Panasonic systems Possession of a NICET certification Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Multiple Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The multiple choice exam will measure candidates' competencies as they relate to the job. These may include, but are not limited to: professional and technical expertise, mechanical insight, attention to detail, analyzing and interpreting data, delivering results, safety focus, using technology, displaying ownership and accountability, self-management, and customer focus. (Weighted 100%) The Multiple Choice Assessment is tentatively scheduled to take place online between May 25th & May 27th, 2021. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Must pass CJIS (Criminal Justice Information Services) background and certification Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous

Description: Salary and Benefits Salary Range: $6,034.00/month to $7,651.00/month. PLEASE NOTE: The starting salary will be between $6,034.00/month and $6,842.50/month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Facilities Control Specialist (FCS) is responsible for installation, maintenance, adjustment and repair of electric, electronic, pneumatic and digitally controlled building automation systems from moderate to complex HVAC and refrigeration systems. Incumbents monitor, troubleshoot, design, modify, calibrate and program system features; and respond to technical and mechanical problems, either remotely or on-site. Incumbent must be thoroughly conversant in the software operation of the applicable building automation system and have journey-level skills and experience to allow them to diagnosis, repair and maintain complex HVAC systems and their components. The Facilities Control Specialist (FCS) monitors and maintains the building automation systems and provides very limited support to operation, maintenance and repair of these systems. Limited support may include assisting the operations team on some manual repairs and adjustments. Under limited supervision, incumbents install, modify, and adjust computer-based heating, ventilation and air conditioning equipment and systems; fabricate and implement programs or building control strategies for digitally controlled or global supervisory controlled systems; troubleshoot, design and modify programs for building automation systems; repair and maintain individual hardware and software components of applicable systems. Perform minor to major overhauls which include disassembling and inspecting of all parts, replacing worn and defective parts, reassembling of all equipment and controls, testing to ensure proper functionality; perform major/minor repairs of microprocessor-based automation systems that monitor and control building environments; respond to requests for service; diagnose and troubleshoot system problems and correct as necessary; may serve as the departments specialist on building automation systems; and train others on the troubleshooting, overhaul, repair, calibration, and testing of controls to facilitate the maintenance of systems. Participate in Facilities/campus energy sustainability programs and initiatives to ensure that information, support, design, and enhancement of department, campus, statewide energy saving incentives. Advises others of building automation abilities and limitations, and assists with recommending strategies developing CSU, and campus energy goals/objectives. Responsibilities Provide daily, weekly, monthly, annual monitoring and maintenance of building automation systems, (ALS and Allerton, BMMS) on all HVAC campus/building assets supporting building internal environmental controls. Monitor, troubleshoot, and respond to technical and mechanical problems. Assist and coordinate with department engineers BMMS support to building assets requiring correction, repair, and/or replacements. Provide needed oversight and corrective actions either on campus or remotely as required supporting all campus customer-working hours of operation. Support software upgrade(s), design, modifications, calibration, and programming of all campus based BMMS computer based monitoring systems. Install, modify, and adjust computer-based heating, ventilation and air conditioning equipment and systems; implement programs or building controls digitally supporting BMMS over-site of building computer based energy systems. Work with Facilities Development & Operations Energy Department and Campus Sustainability Department to meet the University's mission to conserve energy consumption and improve the interior space ambient air quality in each campus building. Incumbent is consulted by Planning Design and Construction on new projects and remodels regarding the design, specification and construction. Incumbent is consulted on energy efficient projects, programs enhancement for to meet the Energy Department's goals and objectives. Provide period reports and respond to regulatory inquires as requested. Support University's efforts to adjust HVAC controls on to meet health and safety requirements. Provide inputs on future enhancements. Required Qualifications Knowledge: Must possess a thorough understanding of electric, electronic, pneumatic and digitally controlled building automation systems, including thorough knowledge of assigned building automation. Currently ALS and Allerton BMMS systems. Thorough knowledge of high and low pressure boilers, and heating, pneumatic ventilating, air conditioning, refrigeration and other mechanical equipment. Thorough knowledge of the methods, tools and materials used in the operation, maintenance and repair of such equipment. General knowledge of ventilation principles, thermal dynamics, and closed water systems. Working knowledge of energy management systems including the ability to understand and use system features. General knowledge of the methods, materials, tools and equipment used. General knowledge of Cal OSHA regulations. Abilities: Must be able to use building automation systems programming features to design, modify and implement programs to achieve facilities management goals, and well as to perform remote and hands-on troubleshooting, intervention and repairs as needed. Must be able to install, operate and repair HVAC equipment and systems. Demonstrate a high degree of mechanical skill equivalent to journey level in one or more related Trades such as Plumbing, pipe fitting, electrical, or air conditioning. Read, interpret and work form blueprints, plans, drawings and specifications. Make rough sketches' estimate cost, time and materials of mechanical work. Maintain records and retrieve data related to work performed using manual and/or computerized record-keeping systems. Prepare standard reports; provide instruction to unskilled and semi-skilled assistants. Analyze and respond appropriately to emergency situations. Read and write at a level appropriate to the position. Perform arithmetic calculations as required by the position. Demonstrate the ability to understand and respond clearly in written and oral language. Demonstrate understanding and comply with the current Teamsters Unit 6 bargaining agreement. Effectively listen and understand sensitivity and awareness in relating to individuals of diverse backgrounds. Work with trust and respect, and ability to manage conflict constructively. Ability to anticipate conditions/plan ahead; ability to establish priorities and meet deadlines. Willingness to take on new projects/methods, willingness to support organizational goals, flexibility in response to changing circumstances. Excellent customer service skills. Employee must be able to work in high locations on ladders, scaffolds, motorized equipment, etc. Employee must be able to work in confined spaces. Employee must be able to work in varying climatic conditions, to include inclement weather. Employee must be able to wear a respirator. Some work on weekends and holidays may be required, and the workweek will be adjusted accordingly. May be required to work alone if working conditions dictates. Position may be needed during campus emergencies such as power outages, minor and major natural disasters, pandemics, etc. Minimum Qualifications Four or more years of experience in the following areas: a) Progressively responsible skilled journey-level experience diagnosing, repairing and maintaining large, complex and sophisticated heating, ventilation, refrigeration and air conditioning and water treatment systems. b) Experience installing, inspecting, servicing, repairing, replacing and calibrating building automation and contort systems. c) Experience using programming features of building automation systems. Preferred Skills and Knowledge Condition(s) of Employment Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/ In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Closing Date/Time: Open until filled

ABOUT THE POSITION Clark County is seeking qualified candidates to apply for the Family Services Specialist I/II position. Candidates from this recruitment will initially fill the Department of Family Services academy. This posting may be used to fill future vacancies in the Departments of Social Service and Juvenile Justice Services. Clark County Department of Family Services is the local child welfare agency whose role it is to help keep children safe. The Family Services Specialist is an entry level position which performs a variety of professional child welfare and protection duties to support the safety, permanency and wellbeing of children. They perform various assessments and implement treatment and behavioral intervention techniques for clients that have been identified as abused, neglected and abandoned, behaviorally or emotionally impaired or medically fragile. Family Services Specialists will begin working in one of our three divisions: Hotline/Intake, CPS/NIA, or Permanency. In other jurisdictions this position may be considered a Social Worker. The Family Services Specialist position for Clark County Social Service performs a variety of independent professional casework to assist with intervention and focus on achieving adult client self-sufficiency. The position conducts interviews with clients to obtain information for program/service eligibility. Assessments of the client's support systems are completed to implement a service plan by the Family Services Specialist. Based on client information and agency guidelines, a determination is made for programs and services, which include client participation in a case management program and interaction with co-workers, community partners and other professionals. The Family Services Specialist position for the Department of Juvenile Justice Services performs a variety of independent professional assessment and casework to support youth with school attendance and achievement and assist the family unit with stabilization and functioning. The position conducts interviews with youth and their families in order to identify areas of need and develop responsive case plans. The approach is family-centered and strength-based and includes joining with families to establish positive working relationships. Family Services Specialist I: $24.44- $37.87 Hourly Family Services Specialist II: $26.36 - $40.89 Hourly This examination will establish an Open Competitive and Promotional list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by the Office of Human Resources. The Family Services Specialist I is a training underfill position: upon successful completion of the probationary period (520 hours worked to 2,080 hours worked) and the training program, which is up to two (2) years, the successful candidate will be non-competitively promoted to Family Services Specialist II. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. This recruitment may be used to fill term (Limited-Permanent) positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. The first group of applications meeting minimum qualifications will be invited to the 1st written examination scheduled for the week(s) of April 23, 2021 and/or May 3, 2021 (please note this date is subject to change). Those passing the written examination will be invited to interview the week(s) of May 17, 2021 and/or May 24, 2021 for the Department of Family Services. Subsequent applications will be periodically screened for minimum qualifications and invited to future testing dates, which may vary. THE EXAMINATION PROCESS: This is an open and continuous recruitment; therefore, testing dates will vary depending on when the application was received and reviewed by Human Resources for meeting minimum qualifications. There will be multiple parts to the examination process for the Family Services Specialist I/II position: Written Examination - Must pass with a 70% or higher Oral Board Interview - Varies based on department Written Examination : Candidates meeting the minimum qualifications will be invited to participate in the written examination. Invitations will be sent out via e-mail. Specific dates of the examination will be determined by the date applications are received and reviewed for meeting minimum qualifications. Candidates with a score of 70 and above on the Written Examination will be placed on the Eligibility List. Oral Board Interview : Candidates placed on the Eligibility List will be notified via email if they are selected to interview for a department. Specific interview dates will be determined by the date application is received and reviewed for minimum qualifications and when the written examination was successfully completed. MINIMUM REQUIREMENTS Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Education and Experience: Family Services Specialist I - Bachelor's Degree in Social Work, Child Development, Psychology, Special Education, Behavioral Science, Counseling, Early Childhood Education, Health Science, Human Services, Education, Nursing, Criminal Justice, Social Services, Sociology, Public Administration, Business Administration, Communications, Marketing or Social Science. Family Services Specialist II - In addition to the above: Two (2) years full-time experience providing protective casework/counseling services, assessments or treatment services in a child welfare, social service, juvenile justice and/or residential setting. Working Conditions: Work under potentially abusive, hazardous or emergency conditions. May work evening, night, weekend and holiday shifts. Some positions may require possession of a personal vehicle, which may be used for work purposes. Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES General Family Services Tasks Performed in All Positions Drives a vehicle to transport children and/or family members, make home visits and other in-person contacts and to attend meetings; Some positions may require possession of a personal vehicle, which may be used for work purposes. Participates on various multi-disciplinary teams regarding clients; Contributes to the efficiency and effectiveness of the department's service to its clients by offering suggestions and directing or participating as an active member of a work team/unit/division; Works in a typical human services, detention, or public safety setting; Uses standard office equipment, reads printed materials and a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors; Communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public; Uses critical thinking skills to evaluate complex problems and alternatives; Employs sound judgment consistent with various social work principles and practices when appropriate; Works with the justice system and testifies in court; Facilitates, supervises and documents parental and sibling visitation. In the Department of Family Services , the Family Service Specialist I/II functions as a primary position to each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to any of the following units. Child Protective Services (CPS) & Hotline Takes, screens and documents incoming phone calls from various community sources regarding potential child abuse and/or neglect complaints; Interviews children, parents, and family members, representatives from various agencies and others, in person and on the phone to obtain and verify pertinent information regarding potential child abuse and neglect referrals; Assess immediate safety needs of children to include both their physical and mental health; Arranges for immediate response to emergency calls, immediate removal and placement of children when warranted and collaboration with various Law Enforcement agencies. Child Receiving/Placement Receives children being admitted into protective custody, makes admission determinations and processes the admissions; Assesses the immediate needs of children regarding physical and mental health; Identifies relative and/or foster care placements for children. Permanency Case Management (Out of Home, In-Home and Adoptions) Provides on-going assessment of the future risk of harm to children and needed services to reduce the risks of future harm; Plans for children, focusing on the goal of preserving their family, reunification, or achieving permanent placement in another family; Provides services to families with child abuse and/or neglect issues in a variety of settings including family homes, foster care, adoptive homes, relative care and other alternative out-of-home placements; Develops collaborative case plans with families and key parties to address barriers to child safety and revises plans with children and families; Assists in meeting case plan goals and provides regular monitoring of case progress; Makes referrals to community agencies and develops case strategies for short- and long-term assistance and problem resolution; Performs crisis intervention when needed; Provides various services to aid clients in promoting and achieving self-sufficiency when appropriate; Assesses, secures and monitors financial resources for which clients have been deemed eligible to receive (i.e. Social Security...); Identifies candidates for adoption planning and assists in successful case transition; Conducts Home Studies to assess both stability and placement options for children being adopted; Assists adoptive parents in understanding and supporting family connections (e.g. with siblings) of child/ren to be adopted; Conducts post-placement visits after adoption. Resource Development and Support Identifies, evaluates, and secures appropriate alternative placements including foster homes, homes of relatives, group homes, and/or other alternative living arrangements; Conducts foster parent licensing investigations to determine the validity, extent and urgency of child abuse and/or neglect complaints; Assesses and licenses individuals and agencies who apply to provide care for children, such as foster parents; Performs recruitment, training, and/or licensing of qualified foster families; Assist in the on-going development of the recruitment and licensing process; Coordinates, schedules and facilitates on-going foster care recruitment orientations and trainings for all new foster care families; Interviews potential foster parents and teaches behavior modification and counseling techniques for children and families. In the Social Service Department, the Family Services Specialist I/II conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; Utilizes agency guidelines, state, and federal regulations to determine/confirm eligibility for programs and services; Explains agency and program rules, regulations and procedures; Assists clients in completing required forms and in gathering necessary documentation; Identifies the social, economic and physical needs of clients; Assesses the client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan; Refers clients to appropriate community medical, emotional, economic and social support organizations; Advocates for or assists the client in obtaining needed services; Provides basic intervention and client and family counseling as required; Implements and provides the basic principles, policies, practices and procedures of social services, Follows recognized and approved principles and practices of case management; Possess and implements basic crisis intervention and counseling techniques; Maintains an awareness of existing basic community resources and of community programs available to assist clients with identified needs; Confers with other departmental professionals and supervisors regarding potential service provision. In the Department of Juvenile Justice Services , the Family Services Specialist I/II conducts a variety of supportive services for at-risk youth and families from a human services perspective. Due to the diverse utilization of the position, incumbents in this classification may be assigned in any of the following units. Community Outreach (The Harbor and The Truancy Prevention Outreach Program) Conducts assessments of youth and families in a variety of domains in order to identify immediate and long-term needs; Develops case plans in conjunction with youth and families in order to prioritize needs and provide resources and supports to assist the family in achieving their goals; Provides case management services in a variety of settings including family homes, relative care and other alternative out-of-home placements to ensure youth and families receive the desired interventions in a timely manner; Transports youth and families to appointments as needed; Documents demographic information, assessment results as well as case notes in FamilyTRACS; Facilitates life skills classes for youth and/or parents on a variety of topics; Works collaboratively with community partners to ensure youth and families receive comprehensive and evidenced-based services; Provides in-home interventions; Performs crisis intervention when needed. Probation Intake Interviews youth and families referred to the Court via citation or booking obtaining the correct demographic information and entering it into FamilyTRACS; Administers the Intake pre-screen on each youth; If releasing a youth on a return agreement, completes the return agreement form using the appropriate return date; Transports youth to alternative placement settings, appointments or home as needed; Provides crisis intervention when needed; Provides general information and resources to walk-in clients or community calls; Presents recommendations at Detention, Plea, and verbal Report and Dispositional Hearings; Provides case management services to youth on Hold Open status; Provides in-home interventions; Divert appropriate youth through referrals to The Harbor and informal probation programs Field Probation Provides services and monitoring to ensure compliance with Court Orders; Provides supervision of youth in their own homes, group or foster homes, residential treatment centers (RTC), and other programs; Responsible for keeping complete and accurate case notes and entering that information in FamilyTRACS by the indicated timelines; Monitors youth's school attendance and academics; Assists youth in developing competency in job seeking skills; Visits youth and families within community settings (home, school) Involves family in the facilitation of the treatment program. Networks with community resource providers; Refers youth and families to appropriate community resources when needed; Prepares written reports and documentation on youth's progress; Gives oral presentations in Court, in staffings, and during unit meetings; Monitors youth in community service programs and tracks the work of youth who are required to complete community service hours; Enters "face to face," telephone and other contacts as specified in FamilyTRACS in intervals as indicated by the assigned supervision levels or standards set forth; Provides in-home interventions; Administers validated assessment tools and utilizes results to inform case plans. PHYSICAL DEMANDS Mobility to work in a typical court, detention or public safety setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals, use standard office equipment, and be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to assist youth, families, adults and/or seniors experiencing crisis and support client safety and well-being. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Closing Date/Time: Continuous

NOTES Bilingual speaking candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

NOTES Bilingual speaking candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES : This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; and, Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: Prior trial court experience. Ability to read and/or speak Cape Verdean, Haitian Creole, or Spanish. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro . PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

NOTES Bilingual Speaking Candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

NOTES Bilingual speaking candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Description: Job Title Administrative Analyst/Specialist-Non-Exempt Classification Administrative Analyst/Specialist-Non-Exempt AutoReqId 500387 Department Total Wellness Sub-Division Human Resource Services Salary Range $3,288 - $6,347 per month Appointment Type Temporary Time Base Full-Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; this is a temporary position to end on or before June 30, 2022 with a possibility of renewal on an annual basis if funds and/or program needs exist. About CSUF Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Total Wellness team is here to assist university employees with CSU comprehensive and flexible benefits packages that are available to them and to provide programs aimed at maintaining and improving employee health and overall well-being, i.e. Financial, Emotional, Physical, Occupational and Intellectual Wellness. We are seeking an exceptional individual to join our team as the Administrative Analyst/Specialist-Non-Exempt. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Under general supervision, the Administrative Analyst/Specialist-Non-Exempt provides administrative and analytical support to the Manager, Workers Compensation (WC), Leaves & Americans with Disability Act (ADA) and other administrators in the unit. Coordinates the day-to-day operation and evaluation of effectiveness and efficiency of the Total Wellness unit. Serves as the principal liaison between the Manager, WC, Leaves & ADA and campus personnel and external community. Serving as the primary point of contact, responsible for the administrative and analytical related functions for COVID-19 CPAL/FFCRA leaves, Disability Accommodations, and the Return to Work programs. Oversees special projects and events, as needed. The position works with employees' medical and disability documents (manual/electronic/storage) that are highly confidential and time sensitive, the Administrative Analyst/Specialist-Non-Exempt must demonstrate considerable judgment, discretion, and professionalism. Provides exceptional customer service to all contacts and takes initiative and ownership of all work performed. Other duties as assigned. Essential Qualifications Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Bachelor's degree from an accredited four-year college or university in industrial relations, human resources, public administration, business administration, or a related field. Possess minimum three years of experience performing administrative support to an executive. Demonstrated experience in American's with Disabilities Act accommodations and/or integrated disability management work and experience with Workers' Compensation claims handling. Experience with case management, recordkeeping, and budget tracking; general knowledge of human resource policies, practices, processes and ethics. Position also requires basic typing and keyboard skills. Ability to perform a substantial higher level of administrative office support and coordinating duties: e.g. providing work direction and guidance to others; making recommendation on employee work issues; e.g. interviewing, accommodation and return to work; training other employees; and coordinating events, training and special projects of limited duration. Experience working with case management systems and/or personnel management systems. Extensive knowledge of state and federal laws in Leaves, American's with Disabilities Act and/or Integrated Disability Management. Additional qualifying professional-level experience may be substituted for the required education on a year-to-year basis. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. Employee must maintain working knowledge of compliance with relevant NCAA and conference rules, and report any concerns or violations noted. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position. Regular attendance is considered an essential job function. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Hiring Preference On-Campus CSUEU Employees Closing Date/Time: May 20, 2021

NOTES Succesful applicant must be able to travel among the offices and sessions as per business needs; Locations: Worcester, Fitchburg, Milford, Dudley. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • the fair and impartial administration of justice; • protection of constitutional and statutory rights and liberties; • equal access to justice for all in a safe and dignified environment; • efficient, effective and accountable resolution of disputes; • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. ORGANIZATIONAL PROFILE: https://www.mass.gov/lists/juvenile-court-administrative-office POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Description: Web Applications Integration Specialist & Backend Programmer (Analyst/Programmer - Career Level) Compensation and Benefits Anticipated Hiring Salary Range: $5,500 - 6,875 a month Full classification Salary Range: $4,372 - 10,792 a month This is a full-time, probationary, exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Working independently under the general supervision of the Director of Enterprise Applications and Web Systems in Technology Services Division, the Web Applications-Integration and Backend Programmer is a member of a work group supporting internal Web applications development and software/product integration for California State University, Fresno. This individual develops solutions and provides technical support for functional business areas, campus administrative and academic technology applications within the University. The incumbent programs and develops software code, scripts, web services, API and other kinds of code to extend functionality and integrate 3rd party enterprise-level software with systems such as PeopleSoft, Canvas, and OnBase in support of students, faculty and staff members. Responsibilities include creating, maintaining, testing and debugging the University's Web backend systems including core application logic, data and application integration, API, data warehouse/ETL/data lakes and other back-end systems. The scope of the duties includes developing solution options in collaboration with the Technology Services Architects, integrating technical systems, developing automated tests, learning programmatic and web APIs, preparing reports and recommendations, collaborating with technical and non-technical staff, and reviewing code to maintain correctness and quality while ensuring security best-practices are followed. Some application and server administration duties will also be required. Strong technical and communication skills, including documentation of technical solutions are part of the core requirements. This individual may also provide technical direction and leadership for the Web Development team and provide feedback regarding work quality, coding standards and process improvements. At the career level, the technical developer in this position knows how to put theory into practice with an in-depth understanding of Web application technologies and can demonstrate proficiency in many aspects of the Web Development Lifecycle including how to mitigate common security concerns and risks. The experienced professional will independently perform the full range of responsibilities within the Web application development field where analysis requires evaluation and professional judgment in selecting methods and techniques for realizing solutions and resolving non-routine problems. This professional should be able to work under minimal supervision with general direction on new assignments and day-to-day activities. Remote work or wok-from-home option will be considered for this position upon HR approval. Occasional nights and weekends are expected. Occasional travel may be required. Major Duties include: Develop and recommend programmatic solutions to business needs while working with other developers, TS Architects, customers, functional staff, and stakeholders at all levels of the University. Interact with programmatic and web APIs, including RESTful and SOAP web services. Provide technical and systems administration support for coordination and configuration of various systems, including web servers, OnBase, and other Web-based or cloud applications. Write quality, user-friendly, secured and documented software to solve business needs. Interact with outside IT Solution Providers for systems and consulting resources to ensure effective support for current operations and identify proposed IT system evolution to new releases and/or product mixes. Interact with vendor support staff, Technology Services and Academic Technology staff members in implementing recommended solutions and third-party applications. Assist in quality assurance testing related to system patches, releases, and upgrades to the development and testing environments. Coordinate with change control staff when needed in the move to production. Coordinate with and maintain a positive working relationship with other information technology resources on campus and at other CSU campuses to best serve the changing campus administrative computing needs. Actively participate and contribute to the University's Digital Transformation and various Cloud-based initiatives. Secondary Duties of the job include: Participation in CSU working group teleconferences and virtual meetings for the campus. Other duties as assigned. Key Qualifications Knowledge of: • Strong understanding of CSS, HTML, and when to use client- or server-side rendering. • Strong SQL experience with one or more of the following: Oracle Database, Microsoft SQL Server, MySQL, MariaDB, PostgreSQL, SQLite. • Strong understanding of the Software Development Lifecycle • Knowledge of administrative systems development and workflow processes. • Knowledge of Web development security best practices Skill/Ability to: • Ability to analyze business computing needs, design appropriate solutions, employ programming tools and see projects through completion with little supervision. • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions. • Excellent analytical, verbal and written communication skills • Capable of maintaining effective working relationships with others and proven success working in a collaborative team environment. • Ability to perform systems and applications needs analysis, prepare requests for proposals, and conduct feasibility studies. • Ability to effectively communicate with technical and non-technical audiences. • Proven success providing project and work guidance to technical professionals. • A history of regular attendance and positive performance evaluations • Proven record of being effective and productive working remotely or from home. Education and Experience Bachelor's degree in computer science, business or related discipline. Qualifying experience may be substituted for required education. Four years or more work experience where primary responsibilities directly include utilizing at least two of the following in a web or scripting context: JavaScript/jQuery, JSON, C#, F#, Java, PHP, Ruby, Elixir, Python. Experience in RESTful or SOAP-based Web service development Training and recent experience that demonstrates competence in systems analysis and applications programming lifecycle for systems with complex business logic. Preferred Knowledge, Skills and Abilities: • Experience in higher education or public service agency • Expert-level experience in RESTful or SOAP-based Web service development • Experience with a modern web application development framework • Experience with Oracle relational database systems • Knowledge of web technology and accessibility standards • Strong understanding and experience with Agile software development methodologies • Project management experience • Experience with OnBase or similar Workflow/Forms/Document Management System • Expert-level Experience with C# and JavaScript development • Experience with version control tools such as Git. • Experience with Learning Management System integration or technical support • Experience with PeopleSoft System and Integration of 3rd Party Higher-Ed Specific Tools with PeopleSoft Deadline & Application Instructions Recruitment opened until filled. Applications received by March 14, 2021, will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click "Apply Now" to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Closing Date/Time: Open until filled

The Position Environmental Health Specialist I/II - Temporary Environmental Health Division Hourly Rate: Environmental Health Specialist I: $38.19 - $46.43 Environmental Health Specialist II: $43.31 - $52.65 The Contra Costa County Health Services Department is recruiting for qualified individuals interested in temporary Environmental Health Specialist I/II positions assigned to the Environmental Health Division located in Concord, CA. The mission of Contra Costa Environmental Health Division is to protect and promote the health of the people of Contra Costa County, through programs for safe food, safe water for drinking and recreation, and the sanitary management of wastes. Environmental Health is the prevention, preservation, and improvement of environmental factors affecting the health and safety of our community. The Environmental Health Division is a regulatory agency that provides oversight for businesses and property owners to protect the health and safety of the citizens of Contra Costa County and our environment. Duties for Environmental Health Specialists include conducting inspections, reviewing applications, issuing permits and enforcing local and State laws and regulations at such locations as food service facilities, public swimming pools and spas, small water systems, wells and soil borings, houses and dwelling units, schools and public buildings, sewage disposal systems, solid and medical waste facilities, commercial processing and packing plants, mobile home parks, campsites, massage and tattoo parlors, jails and other public and private installations. Typical Tasks Conducts inspections, reviews applications, issues permits and enforces local and State laws and regulations at such locations as food service facilities, public swimming pools and spas, small water systems, wells and soil borings, houses and dwelling units, schools and public buildings, sewage disposal systems, and solid and medical waste facilities, commercial processing and packing plants, mobile home parks, campsites, massage and tattoo parlors, jails and other other public and private installations Reviews plans of food service facilities and public swimming pool and spa facilities Enforces permit suspension, revocation and summary closure of food, public swimming pools, and other facilities for cause Advises on conditions dangerous to public health Instructs in safe public health methods and attempts to obtain voluntary conformance Investigates complaints regarding public health issues and conducts environmental protection inspections Conducts investigations to obtain facts, evidence , and samples and recommends abatement and control requirements May provide emergency response to epidemiological or environmental health incidents Reviews and approves plans of proposed septic tanks , monitoring wells, soil borings and well installations, inspects construction and destruction of wells and soil borings Performs percolation tests, soil profile examinations, reviews septic systems designs and inspects installations Inspects boarding homes and private residences to evaluate the sanitary condition of buildings, plumbing, lavatory facilities, and water supply Reviews health and safety site plans Prepares records, statistics, correspondence and technical reports on inspections and violations Collects samples, photographs and other evidence; assists in preparation of and appears as witness in administrative hearings, citations and court cases Impounds unsafe food and food equipment Represents the Health Services Department on environmental health matters Meets with community groups on environmental health problems and works with them in the establishment of needed programs Meets with representatives of city, county, state and federal agencies on environmental health issues to solve problems or implement programs Assists in appraising the effectiveness of departmental programs, modes of work and assists in developing policies, procedures and ordinances for department programs Operates, maintains, and field calibrates a variety of monitoring equipment Attends technical conference and reports on technical advances Minimum Qualifications License Required: Possession of a valid California MotorVehicle Operator's License. Out of state valid Motor Vehicle Operator's Licensewill be accepted throughout the application process. Education: Possession of a Bachelor degree from an accredited college or university with a major in an environmental health or science curriculum which meets the education requirements of the California State Department of Health for Registration as an Environmental Health Specialist. Certificate Required: Possession of a valid certificate of registration as an Environmental Health Specialist issued by the State Department of Public Health. AND For Environmental Health Specialist II ONLY: Experience: Two (2) years of full time, or its equivalent, experience as an Environmental Health Specialist. Other Requirements: A background investigation/fingerprints may be required prior to the start of employment. Selection Process Application Filing: All applicants are to send a resume to Jocelyn.Stortz@cchealth.org and Kristian.Lucas@cchealth.org and submit the required information as indicated on the job announcement. All applicants must clearly demonstrate that they meet the minimum qualifications provided on the job announcement. Paper faxed or late resumes WILL NOT be accepted. Equal Opportunity Employer It is the policy of Contra Costa Countyto consider all applicants for employment without regard to race, color,religion, sex, national origin, ethnicity, age, disability, sexual orientation,gender, gender identify, gender expression, marital status, ancestry, medicalcondition, genetic information, military or veteran status, or other protectedcategory under the law.

NOTES Bilingual (Spanish) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service & clerical, administrative experince. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

NOTES Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service & clerical, administrative experince. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Description: Salary and Benefits The starting salary will be between $5,500/month to $6,000/month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This position is responsible for the budget development, resource coordination, and temporary instruction hiring across departments and offices within the Division of Academic Affairs. When required, this position provides additional support to its counterpart, the Academic Planning Specialist. Responsibilities This position is assigned specific departments within Academic Affairs in which the following responsibilities are carried out. The departments include, but are not limited to: Online Campus, Academic Resources & Planning, Academic Senate, Office of Research and Sponsored Programs, and Center for Community Engagement On an interim basis, management may assign this position to other departments within Academic Affairs in order to provide gap coverage. Budget Development and Fiscal Coordination Assist with development of operations budgets in alignment with strategic goals. Assist with development of special initiative and project budgets including conducting cost analysis and necessary research to support various funding proposals. Evaluate/predict financial impact of new policies and regulations. Develop financial models, and templates; run financial simulations given specific conditions; report on results. Conduct analysis of data to project likely fiscal outcomes and report on findings. Ensure accuracy of allocations, transfers, distributions, and reimbursements. Prepare budget journal entries and supporting documentation. Interpret and apply Education Codes, CSUEB and system-wide policies, and executive orders as they pertain to fiscal administration. Accountable for areas' compliance with all Education Codes, CSU/CSUEB policies, executive orders and reporting requirements associated with various types of funding. Prepare documentation and narrative in response to audit requests. Serve as the primary contact for all departmental financial inquiries. Reconcile financial data and assume responsibility for results. Execute financial transactions and assume accountability for precision and efficiency. Evaluate/predict impact of new policies and regulations on internal processes. Maintain and execute fiscal authority for all department funds. Ensure compliance with documentation/records requirements of various funding types. Develop and implement workflow and procedures in alignment with CSUEB policies/processes. Provide training to areas' personnel regarding administrative processes. Review and approve requisitions, procurement card reports, expense claims, etc. Develop job aids and other materials required for training employees. Train employees on a routine basis, proactively reaching out to new employees (or their managers) to schedule training. Instructional Contracts and Faculty Workload Remain current with all pertinent policies and procedures. Verify appropriateness of proposed salary, salary grade, time base, and workload. Maintain access to documentation/records to ensure accuracy of contracts and related payments. Review, reconcile, and process effort/workload data to financial records across multiple platforms and sources, including (but not limited to) Labor Cost Distribution, the general ledger, and the Academic Planning Database. Liaise with Department offices, College administrations, Human Resources, Payroll, and other offices to ensure timely, accurate, and compliant submission of all instructional contracts. Monitor, report, and ensure compliance with Unit 03 and Unit 11 contracts, particularly those provisions pertaining to appointment (academic year and summer term), workload, salary, leave, and additional employment under the direction of the Director of Compliance and Standards (or designee). Develop job aids and other materials required for training employees. Train employees on a routine basis, proactively reaching out to new employees (or their managers) to schedule training. Additional Academic Resources and Planning Coverage Assume duties of Academic Planning Specialist as needed/required. Required Qualifications Experience with automated financial systems, complex spreadsheets, databases, and database query tools. Ability to work with copious amounts of complex data. Demonstrated expertise in and advanced knowledge of principles, problems and methods of public and business administration and operation and fiscal management. Exceptional written, communication, and interpersonal skills, with demonstrated collaborative experience. Advanced/expert level Excel. Ability to learn and utilize all necessary software, hardware, tools, applications, etc. required of position. Ability to interpret and integrate complex data and information to develop financial plans and conduct analysis. Ability to utilize appropriate methods of analysis and research to determine fiscal impact. Ability to train others to procedures and processes. Strong internal initiative with the ability to independently complete, review and report on work tasks, and the capacity for self-direction and self-correction. Ability to manage multiple and conflicting deadlines and priorities. Minimum Qualifications Bachelor's degree in Business Administration or related field and/or equivalent combination of education and administrative work experience. General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Preferred Skills and Knowledge Bachelor's degree in Business Administration or related field, with a concentration in public or business administration, Accounting, or Finance. At least 5 years of experience in financial environment such as bookkeeping, budgeting, and accounting. Thorough knowledge of CSUEB and CSU financial/budget/accounting/purchasing/payroll policies and procedures. Advanced knowledge and understanding of CSU online accounting and financial reporting systems (including CFS PeopleSoft and Data Warehouse). Condition(s) of Employment Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/ In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Closing Date/Time: Open until filled