LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM TITLE: Program Manager, Workforce Planning & Operations EXAM NUMBER: EW8194C-EA JOB TYPE: OPEN COMPETITIVE - EMERGENCY APPOINTMENT FILING DATES: Applications will be accepted starting 8:00 am (PT) on May 17, 2024 until the needs of the service are met. The application filing period is subject to closure without notice. ABOUT THIS EMERGENCY APPOINTMENT: The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Economic Opportunity is seeking qualified candidates to fill a Program Manager, Workforce Development vacancy. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Program Manager, Workforce Planning & Operations. WORK LOCATION: Economic Opportunity Headquarters 510 S Vermont Ave 11th Floor Los Angeles CA 90020 Economic Opportunity offers a hybrid telework schedule subject to the needs of the department. ABOUT THE DEPARTMENT: The Department of Economic Opportunity (DEO) is LA County’s central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We’re working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County. Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all. Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces. Essential Job Functions Oversees all the Workforce Innovation and Opportunity funds for the Department (Adult, Dislocated Worker, Youth, and Rapid Response). Ensures that program performance goals are met and that there is appropriate use of funds. Provides policy and programmatic oversight of all workforce programs for adults and youth, as such, Workforce Innovation and Opportunity Act (WIOA), American Rescue Plan Act (ARPA), ELEVATE, Pandemic Relief Rapid Re-employment (PRRR), Youth@Work across Calworks, Probation, and NCC funding streams, INVEST, LA Rise and HOME funded by the Homeless Initiative, RENEW, and Prison 2 Employment funded by State funds. Leads the development of strategic policy and operations plans that improve the delivery of services and comply with Federal requirements and legislation that impact workforce programs, our Los Angeles County Workforce Development Board Local Area Plan, and our workforce program design set out in the AJCC procurement. Reviews policy for feasibility and makes recommendations about implementation, identifying key pros and cons, as applicable.• Through subordinate supervisors, responsible for directing the preparation of directives, memos, letters, plans, reports, and recommendations including investigative, factual, and analytical data in support of adult workforce & youth programs including but not limited to WIOA Adult & Dislocated Worker, Rapid Response, National Dislocated Worker Grants, Youth@Work across Calworks, INVEST, LARise and HOME. Through the actions of subordinates, interprets research and studies to determine applicability, effectiveness, and need for modifications in program policies and procedures for workforce programs and grants as assigned. Leads the development and review of new, emerging, and innovative workforce programming models. Maintains an organizational structure that aligns the talent of its managers, supervisors, and line staff with the workload of the Workforce Operations Division to effectively and efficiently administer workforce development programs. Provides an environment that offers opportunities for its staff to excel in their strengths and also challenges them to achieve more. Promotes workforce operations in a positive light through interface with other County Departments, Local and Statewide workforce development boards, other governmental entities, community and faith-based organizations, economic development, education and other stakeholder organizations. Ensures timely communication with the various colleague managers and supervisors that impact Workforce Operations to ensure understanding at levels of the organization that is consistent with the vision and goals of the department. Requirements NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. OPTION 1: One year of experience at the level of Los Angeles County's class of Project Supervisor, Community Services, or higher, responsible for the development and/or implementation of community development and senior citizens services or related programs. OPTION 2: Three years of experience at the level of Los Angeles County's class of Community Center Director I, or higher, one year of which must include supervision during the last three years, participating in the development and/or implementation of community development and senior citizens services or related programs or in departmental administrative support functions . OPTION 3: Three years of experience at the level of Executive Assistant***, or higher, in a highly responsible administrative or staff capacity analyzing and making recommendations for the solution of problems related to the administration of community or senior services programs. OPTION 4: Three years of experience in a highly responsible administrative capacity analyzing and making recommendations for the solutions of problems of organization, financial services, human resources, or information technology, one year of which must have been at the level of an Administrative Services Manager III**** directing or assisting in directing an administrative, human resources, financial services or information technology program unit in the service of Los Angeles County. DESIRABLE KNOWLEDGE AND SKILLS: Experience with performance driven workforce program contract management. Experience with budget development, management, and closeout. Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, and Public Assistance Recipients). Experience with overseeing funding streams of $10 million or more. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information SPECIAL REQUIREMENT INFORMATION *In the County, Project Supervisor, Community Services has the responsibility for supervising a special project concerned with the development and conduct of service programs involving direct community participation. **Community Center Director I acts as administrative head of a diversified, multi-service community center, or senior citizen’s center. ***Executive Assistant performs special assignment and liaison work for the Department Head as directed. ****Administrative Services Manager III directs a section composed of multiple units responsible for providing administrative services which directly impact the management of major departmental programs and administrative operations. EXAM CONTENT Before the end of your initial work assignment, you will be assessed on your work performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment APPLICATION AND FILING INFORMATION: Applications must be filed online only. Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT INFORMATION: For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW8194C-EA in the subject line. California Relay Services Phone: (800) 735-2992 Teletype Phone: (800) 899-4099 ADA Coordinator Phone: (213) 300-4966 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information EXAM TITLE: Program Manager, Workforce Planning & Operations EXAM NUMBER: EW8194C-EA JOB TYPE: OPEN COMPETITIVE - EMERGENCY APPOINTMENT FILING DATES: Applications will be accepted starting 8:00 am (PT) on May 17, 2024 until the needs of the service are met. The application filing period is subject to closure without notice. ABOUT THIS EMERGENCY APPOINTMENT: The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Economic Opportunity is seeking qualified candidates to fill a Program Manager, Workforce Development vacancy. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Program Manager, Workforce Planning & Operations. WORK LOCATION: Economic Opportunity Headquarters 510 S Vermont Ave 11th Floor Los Angeles CA 90020 Economic Opportunity offers a hybrid telework schedule subject to the needs of the department. ABOUT THE DEPARTMENT: The Department of Economic Opportunity (DEO) is LA County’s central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We’re working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County. Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all. Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces. Essential Job Functions Oversees all the Workforce Innovation and Opportunity funds for the Department (Adult, Dislocated Worker, Youth, and Rapid Response). Ensures that program performance goals are met and that there is appropriate use of funds. Provides policy and programmatic oversight of all workforce programs for adults and youth, as such, Workforce Innovation and Opportunity Act (WIOA), American Rescue Plan Act (ARPA), ELEVATE, Pandemic Relief Rapid Re-employment (PRRR), Youth@Work across Calworks, Probation, and NCC funding streams, INVEST, LA Rise and HOME funded by the Homeless Initiative, RENEW, and Prison 2 Employment funded by State funds. Leads the development of strategic policy and operations plans that improve the delivery of services and comply with Federal requirements and legislation that impact workforce programs, our Los Angeles County Workforce Development Board Local Area Plan, and our workforce program design set out in the AJCC procurement. Reviews policy for feasibility and makes recommendations about implementation, identifying key pros and cons, as applicable.• Through subordinate supervisors, responsible for directing the preparation of directives, memos, letters, plans, reports, and recommendations including investigative, factual, and analytical data in support of adult workforce & youth programs including but not limited to WIOA Adult & Dislocated Worker, Rapid Response, National Dislocated Worker Grants, Youth@Work across Calworks, INVEST, LARise and HOME. Through the actions of subordinates, interprets research and studies to determine applicability, effectiveness, and need for modifications in program policies and procedures for workforce programs and grants as assigned. Leads the development and review of new, emerging, and innovative workforce programming models. Maintains an organizational structure that aligns the talent of its managers, supervisors, and line staff with the workload of the Workforce Operations Division to effectively and efficiently administer workforce development programs. Provides an environment that offers opportunities for its staff to excel in their strengths and also challenges them to achieve more. Promotes workforce operations in a positive light through interface with other County Departments, Local and Statewide workforce development boards, other governmental entities, community and faith-based organizations, economic development, education and other stakeholder organizations. Ensures timely communication with the various colleague managers and supervisors that impact Workforce Operations to ensure understanding at levels of the organization that is consistent with the vision and goals of the department. Requirements NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. OPTION 1: One year of experience at the level of Los Angeles County's class of Project Supervisor, Community Services, or higher, responsible for the development and/or implementation of community development and senior citizens services or related programs. OPTION 2: Three years of experience at the level of Los Angeles County's class of Community Center Director I, or higher, one year of which must include supervision during the last three years, participating in the development and/or implementation of community development and senior citizens services or related programs or in departmental administrative support functions . OPTION 3: Three years of experience at the level of Executive Assistant***, or higher, in a highly responsible administrative or staff capacity analyzing and making recommendations for the solution of problems related to the administration of community or senior services programs. OPTION 4: Three years of experience in a highly responsible administrative capacity analyzing and making recommendations for the solutions of problems of organization, financial services, human resources, or information technology, one year of which must have been at the level of an Administrative Services Manager III**** directing or assisting in directing an administrative, human resources, financial services or information technology program unit in the service of Los Angeles County. DESIRABLE KNOWLEDGE AND SKILLS: Experience with performance driven workforce program contract management. Experience with budget development, management, and closeout. Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, and Public Assistance Recipients). Experience with overseeing funding streams of $10 million or more. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information SPECIAL REQUIREMENT INFORMATION *In the County, Project Supervisor, Community Services has the responsibility for supervising a special project concerned with the development and conduct of service programs involving direct community participation. **Community Center Director I acts as administrative head of a diversified, multi-service community center, or senior citizen’s center. ***Executive Assistant performs special assignment and liaison work for the Department Head as directed. ****Administrative Services Manager III directs a section composed of multiple units responsible for providing administrative services which directly impact the management of major departmental programs and administrative operations. EXAM CONTENT Before the end of your initial work assignment, you will be assessed on your work performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment APPLICATION AND FILING INFORMATION: Applications must be filed online only. Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT INFORMATION: For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW8194C-EA in the subject line. California Relay Services Phone: (800) 735-2992 Teletype Phone: (800) 899-4099 ADA Coordinator Phone: (213) 300-4966 For detailed information, please click here
Westminster, Colorado
Westminster, Colorado, United States
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION City Equity Statement: It is a priority for the City of Westminster to welcome diverse, qualified candidates from the broadest base possible. We are interested in finding the best candidates for our positions, not just to fit in but to belong. We value life and professional experiences, equivalent combination of knowledge, skill set and education. Pursuant to city values, the successful candidate will have a passion and commitment to serving a diverse population and must respect and uphold the tenets of justice, diversity, equity, and inclusion and belonging. We encourage you to think broadly about your background and skill set for the role and urge those with less traditional backgrounds to apply. POSITION PURPOSE The IT Operations Manager is a City leader who serves as a key member of the Division Manager Leadership Team translating the City’s strategic plan into action through development of policies, leadership, care of people, innovation, and resource allocation and management. The position manages department activities in fulfillment of the City’s Mission Statement, Vision and Values. This is a highly responsible management position in the Information Technology Department that is accountable for the overall planning and management of all aspects of the City’s centralized physical and virtual computer environment, data and voice networks, and IT Service Desk operations. This position manages all division staff responsible for network and systems administration and serves as a technical resource to assist staff in advanced systems and network issues. Work is performed independently and under the direction of the Information Technology Director. City leaders must embody the values of the City organization as defined by SPIRIT in decision-making and actions and strive to develop employees and a work environment that reflects these organizational values. Developing strong relationships with collaboration as a strong mindset, and employee engagement with respect and appreciation as a focus. City values are articulated through the acronym of SPIRIT which defines "how" we work at the City of Westminster creating a culture of Service, People, Integrity, Respect, Innovation and Teamwork. In order to be considered for this position, all candidates must attach to their online application, at time of application submittal, a cover letter, resume (each document may not exceed two (2) pages in length) and a copy of your current organizational chart. The full salary range for this position is stated above. The starting range of pay is dependent on the qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork). This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT. This leadership position plays a vital role on the city-wide management team, providing critical input, as it relates to the city strategic plan and performance measures. All management team members are expected to champion the City Mission, Vision and Values. Every employee is accountable to: Value diversity through strategic recruitment and promotions Demonstrate a cultural awareness for differences; display sensitivity and adapt behaviors and communication to accommodate these differences Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission, vision and values Exhibit pride in self, the Department, the City, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support and promote change; demonstrate flexibility and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Model communication, collaboration and team approaches for the department, division and organization Be effective in providing constructive feedback and even a challenging different viewpoint Develop a clear plan to set priorities that support the City mission, vision and strategic plan Job Specific - Every employee in this position must be able to: Promote a teamwork concept in the workplace, support employee empowerment, and direct assigned staff accordingly Understand concepts relating to training, motivation, performance standards, documentation, commendation, and disciplinary action Execute excellent judgment, creativity, and problem-solving skills to identify and correct problems related to communications, local and wide area networks Understand basic budget processing and accountability Handle complaints and disciplinary actions with objectivity, fairness and in a manner consistent with organization-wide practices Demonstrate excellent analytical skills and concentration to trouble shoot and correct problems with network hardware and software Use technical skills and creativity to assist customers with identifying solutions to meet their needs Demonstrate familiarity with standard method and procedures involved in the support and administration of local and wide area networks (LAN/WAN) and related hardware and software Communicate orally and in writing with IT staff, vendors, and other city employees Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Network Administration Team Demonstrate strong organizational skills to manage multiple priorities and manage complex technical projects Work on complex projects with minimal supervision and maintain a high level of self-motivation while working independently Demonstrate advanced technical knowledge of Windows servers and workstations Communicate technical concepts and technology solutions to management and users clearly, concisely and effectively Establish and maintain control over problems as they develop and act quickly and calmly during an emergency situation making quick, reasonable and effective decisions Leadership/Supervisory - Every employee in this position is accountable to: Support and promote justice, diversity, equity, and inclusivity (JDE&I) goals Act swiftly to encourage behavior throughout the department is aligned with SPIRIT values Foster a participatory organizational climate that is open, positive, reinforcing, and supportive Foster an environment of community engagement Encourage employees to be accountable for their work and take ownership in what they do Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Demonstrate collaboration and conflict resolution skills with other departments and employees Help employees see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems Effectively supervise, mentor, and motivate in a team environment Develop relationships with colleagues which encourage constructive feedback and new ways to look at projects, policies, service delivery, etc. Executive-level managers, including all Division Managers , serve at the will of the City Manager, and are accountable to : Embrace public service to the community and demonstrate a global perspective in decisions Communicate and collaborate with City Manager’s Office, Executive Leadership Team, and City Management Team members to develop innovative solutions that support and promote a high-performing organization Effectively participate on the Department Director/Division Manager Leadership Team by demonstrating strategic and systemic problem-solving skills; collaboration and cooperation are expectations required of City leadership Support the City Council’s goals and Strategic Plan while working with the City Manager to explain City leadership’s viewpoint Support and promote justice, diversity, equity, and inclusivity (J, D, E and I) goals Represent the City and Department and Division in a professional manner and positive light Develop performance measures based on critical operational outcomes to meet City strategic objectives Develop policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenues Respond to contentious issues in a timely manner that reflects and supports City management philosophy and decisions Support and encourage ongoing employee development through City training, continuing education, and job-specific training Model and encourage employees to demonstrate ownership in support of the City by fostering a collegial and supportive work environment Provide a picture of the City’s vision to departmental employees Champion City initiatives within the department Help employees understand their part in meeting City-wide strategic goals Encourage department employees to participate in partnerships and collaborative efforts throughout the organization Coach and mentor employees within the department Have a comprehensive understanding and knowledge of all elements of their division budget Develop a department management team that supports the goals and objective on ongoing learning and employee development JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Organizational Leadership, Planning and Management Duties: Act as an advisor to the IT Director & provide meaningful feedback and recommendation on IT operation best practices Develops short- and long-term plans for cloud computing strategies and city-wide networks, and manages major technology capital projects Stays abreast of technology changes and strategies to improve system and network operations and performance Prepares verbal and written recommendations for the Information Technology Director Participates in annual updates to the Information Technology Strategic Plan Possesses and maintains knowledge of best practices associated with data center management and operations Embodies City’s SPIRIT values in all interactions and discussions with citizens, employees, vendors, and intra-departmentallyRepresents the City, Department and Division in a professional manner and positive lightDevelops policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenueResolve contentious issues in a timely manner that reflects and supports City management philosophy and decisionsCollaborates with City Manager’s Office, ELT and division management team members to develop innovative solutions that support and promote a high performing organizationModels and encourages employees to demonstrate ownership and support of the City by fostering a collegial and supportive work environmentParticipates on the department management team that supports the goals and objectives of on-going learning and employee developmentPlan for and oversee the Data Center operations, including physical security, monitoring, backup power, redundancy, fire suppression etc.Develops and oversees system backup policies and systemsEvaluates and recommends data center technology and upgrades as related to fire suppression, server technology, storage area networks, backup systems, uninterrupted power supplies (UPS), and more as part of the Capital Improvement Project (CIP) Budget processOversees and manages the City’s disaster recovery hot site infrastructureWorks with the IT CISO as needed to support facility testing, security standards, and other security-related technology initiativesMaintains a current knowledge of systems and network security and works closely with the IT CISO to implement new security tools and practices2. Staff Management and Development Duties: Demonstrates Servant Leadership Characteristics Promotes collaborative, systems thinking Demonstrates a long-term perspective through coaching and development of employees to meet succession management goals Supervises personnel and takes necessary actions to ensure proper personnel administration throughout the department Directs allocation of employee resources and equipment for maximum effectiveness Provides for a comprehensive program of department training Provides quality services to City departments, employees and citizens Focuses on organizational development with the continued emphasis on the development of a ‘healthy’ employee community Keeps informed as to personnel, property, and operations by observation, reports and management input and acts on such information to improve operations Supports and encourages on-going employee Development through City-wide training, on-going education and employee development Organizes project teams and serves as chair for major technology capital projects such as optic fiber constructure, inter-governmental initiatives, and regional collaborations Directs departmental personnel and operations in such a manner as to meet City’s strategic plan and goals established by City Council 3. Administrative and Operational Management Duties: Conducts group and one-on-one training for City Council and Department Heads as required Provides advanced technology guidance and assistance to Systems staff, Network staff, and Service Desk staff Assists the IT Director in the evaluation and selection of new technical tools that will advance the infrastructure and security posture of the City Chairs and co-chairs committees responsible for the selection and implementation of new technology solutions Interacts with vendors and staff for advanced technical issues Evaluates and tests new desktop, laptop, mobile, and systems software technologies and provides recommendations to the IT Director Assists in the preparation and evaluation of RFPs for major projects Prepares written project updates Participates as a member of the city-wide Innovations Committee, and works closely with the committee to conduct feasibility assessments and develop plans for technology related innovations Participates as a member of the Cybersecurity Committee, and works closely with the IT CISO to assess and plan for system security needs Assists staff with advanced technical troubleshooting on issues associated with VMware environment, Microsoft Exchange & 365, windows servers, as well as data and telecommunications issues Partners with City Manager’s Office, and other departments and divisions to advocate and promote fulfillment of City’s mission statement 4. Maintain regular and punctual attendance Other Duties and Responsibilities Attends regular evening City Council meetings and study sessions; may attend evening or weekend community meetings. Incumbent is accountable for all duties of this job, and other projects and responsibilities that may be added at the City Manager’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required : Bachelor’s degree in computer science, Information Systems Management, Business Administration, or related field MCSE or MCSA Certification Five (5) years of experience in the installation, configuration, troubleshooting and support of networks and Microsoft based servers, including experience in a managing a virtualized & cloud environment Three (3) years of experience in technology project planning and budget management Five (5) years of experience in direct management of system administrators, help desk and/or network administration staff Experience in managing Azure & M365 cloud environments Experience in preparing and conducting presentations and training classes Experience in network and systems security Excellent verbal and written communication skills Preferred : CISSP or CISM Certification Microsoft AZ-700, 800, 900 certifications VMWare training and certification(s) Master’s degree in computer information systems, business or related field CompTIA Network+, Security+ Server+, Project+ or other CompTIA or comparable job-related certification(s) ITIL (Information Technology Infrastructure Library): Certification in ITIL can demonstrate knowledge of IT service management CCNA, CCIE, or CCNP certifications Experience in leading related IT functions in the public sector Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to 25 pounds with dollies and carts WORKING CONDITIONS Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Windows servers and workstations, networking equipment, unified communications, cyber security, telephones, mobile devices and other standard office equipment. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, Colorado Criminal Justice System background check, credit check, driver's license record, education verification Pre-employment drug screen Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program General leave that provides vacation, holidays, illness leave and administrative leave Education and Training Reimbursement, and Exempt Reimbursement Program For a more detailed overview of our Exempt and Administrative Officer benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 8/5/2024 8:30 AM Mountain
Jul 09, 2024
Full Time
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION City Equity Statement: It is a priority for the City of Westminster to welcome diverse, qualified candidates from the broadest base possible. We are interested in finding the best candidates for our positions, not just to fit in but to belong. We value life and professional experiences, equivalent combination of knowledge, skill set and education. Pursuant to city values, the successful candidate will have a passion and commitment to serving a diverse population and must respect and uphold the tenets of justice, diversity, equity, and inclusion and belonging. We encourage you to think broadly about your background and skill set for the role and urge those with less traditional backgrounds to apply. POSITION PURPOSE The IT Operations Manager is a City leader who serves as a key member of the Division Manager Leadership Team translating the City’s strategic plan into action through development of policies, leadership, care of people, innovation, and resource allocation and management. The position manages department activities in fulfillment of the City’s Mission Statement, Vision and Values. This is a highly responsible management position in the Information Technology Department that is accountable for the overall planning and management of all aspects of the City’s centralized physical and virtual computer environment, data and voice networks, and IT Service Desk operations. This position manages all division staff responsible for network and systems administration and serves as a technical resource to assist staff in advanced systems and network issues. Work is performed independently and under the direction of the Information Technology Director. City leaders must embody the values of the City organization as defined by SPIRIT in decision-making and actions and strive to develop employees and a work environment that reflects these organizational values. Developing strong relationships with collaboration as a strong mindset, and employee engagement with respect and appreciation as a focus. City values are articulated through the acronym of SPIRIT which defines "how" we work at the City of Westminster creating a culture of Service, People, Integrity, Respect, Innovation and Teamwork. In order to be considered for this position, all candidates must attach to their online application, at time of application submittal, a cover letter, resume (each document may not exceed two (2) pages in length) and a copy of your current organizational chart. The full salary range for this position is stated above. The starting range of pay is dependent on the qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork). This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT. This leadership position plays a vital role on the city-wide management team, providing critical input, as it relates to the city strategic plan and performance measures. All management team members are expected to champion the City Mission, Vision and Values. Every employee is accountable to: Value diversity through strategic recruitment and promotions Demonstrate a cultural awareness for differences; display sensitivity and adapt behaviors and communication to accommodate these differences Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission, vision and values Exhibit pride in self, the Department, the City, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support and promote change; demonstrate flexibility and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Model communication, collaboration and team approaches for the department, division and organization Be effective in providing constructive feedback and even a challenging different viewpoint Develop a clear plan to set priorities that support the City mission, vision and strategic plan Job Specific - Every employee in this position must be able to: Promote a teamwork concept in the workplace, support employee empowerment, and direct assigned staff accordingly Understand concepts relating to training, motivation, performance standards, documentation, commendation, and disciplinary action Execute excellent judgment, creativity, and problem-solving skills to identify and correct problems related to communications, local and wide area networks Understand basic budget processing and accountability Handle complaints and disciplinary actions with objectivity, fairness and in a manner consistent with organization-wide practices Demonstrate excellent analytical skills and concentration to trouble shoot and correct problems with network hardware and software Use technical skills and creativity to assist customers with identifying solutions to meet their needs Demonstrate familiarity with standard method and procedures involved in the support and administration of local and wide area networks (LAN/WAN) and related hardware and software Communicate orally and in writing with IT staff, vendors, and other city employees Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Network Administration Team Demonstrate strong organizational skills to manage multiple priorities and manage complex technical projects Work on complex projects with minimal supervision and maintain a high level of self-motivation while working independently Demonstrate advanced technical knowledge of Windows servers and workstations Communicate technical concepts and technology solutions to management and users clearly, concisely and effectively Establish and maintain control over problems as they develop and act quickly and calmly during an emergency situation making quick, reasonable and effective decisions Leadership/Supervisory - Every employee in this position is accountable to: Support and promote justice, diversity, equity, and inclusivity (JDE&I) goals Act swiftly to encourage behavior throughout the department is aligned with SPIRIT values Foster a participatory organizational climate that is open, positive, reinforcing, and supportive Foster an environment of community engagement Encourage employees to be accountable for their work and take ownership in what they do Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Demonstrate collaboration and conflict resolution skills with other departments and employees Help employees see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems Effectively supervise, mentor, and motivate in a team environment Develop relationships with colleagues which encourage constructive feedback and new ways to look at projects, policies, service delivery, etc. Executive-level managers, including all Division Managers , serve at the will of the City Manager, and are accountable to : Embrace public service to the community and demonstrate a global perspective in decisions Communicate and collaborate with City Manager’s Office, Executive Leadership Team, and City Management Team members to develop innovative solutions that support and promote a high-performing organization Effectively participate on the Department Director/Division Manager Leadership Team by demonstrating strategic and systemic problem-solving skills; collaboration and cooperation are expectations required of City leadership Support the City Council’s goals and Strategic Plan while working with the City Manager to explain City leadership’s viewpoint Support and promote justice, diversity, equity, and inclusivity (J, D, E and I) goals Represent the City and Department and Division in a professional manner and positive light Develop performance measures based on critical operational outcomes to meet City strategic objectives Develop policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenues Respond to contentious issues in a timely manner that reflects and supports City management philosophy and decisions Support and encourage ongoing employee development through City training, continuing education, and job-specific training Model and encourage employees to demonstrate ownership in support of the City by fostering a collegial and supportive work environment Provide a picture of the City’s vision to departmental employees Champion City initiatives within the department Help employees understand their part in meeting City-wide strategic goals Encourage department employees to participate in partnerships and collaborative efforts throughout the organization Coach and mentor employees within the department Have a comprehensive understanding and knowledge of all elements of their division budget Develop a department management team that supports the goals and objective on ongoing learning and employee development JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Organizational Leadership, Planning and Management Duties: Act as an advisor to the IT Director & provide meaningful feedback and recommendation on IT operation best practices Develops short- and long-term plans for cloud computing strategies and city-wide networks, and manages major technology capital projects Stays abreast of technology changes and strategies to improve system and network operations and performance Prepares verbal and written recommendations for the Information Technology Director Participates in annual updates to the Information Technology Strategic Plan Possesses and maintains knowledge of best practices associated with data center management and operations Embodies City’s SPIRIT values in all interactions and discussions with citizens, employees, vendors, and intra-departmentallyRepresents the City, Department and Division in a professional manner and positive lightDevelops policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenueResolve contentious issues in a timely manner that reflects and supports City management philosophy and decisionsCollaborates with City Manager’s Office, ELT and division management team members to develop innovative solutions that support and promote a high performing organizationModels and encourages employees to demonstrate ownership and support of the City by fostering a collegial and supportive work environmentParticipates on the department management team that supports the goals and objectives of on-going learning and employee developmentPlan for and oversee the Data Center operations, including physical security, monitoring, backup power, redundancy, fire suppression etc.Develops and oversees system backup policies and systemsEvaluates and recommends data center technology and upgrades as related to fire suppression, server technology, storage area networks, backup systems, uninterrupted power supplies (UPS), and more as part of the Capital Improvement Project (CIP) Budget processOversees and manages the City’s disaster recovery hot site infrastructureWorks with the IT CISO as needed to support facility testing, security standards, and other security-related technology initiativesMaintains a current knowledge of systems and network security and works closely with the IT CISO to implement new security tools and practices2. Staff Management and Development Duties: Demonstrates Servant Leadership Characteristics Promotes collaborative, systems thinking Demonstrates a long-term perspective through coaching and development of employees to meet succession management goals Supervises personnel and takes necessary actions to ensure proper personnel administration throughout the department Directs allocation of employee resources and equipment for maximum effectiveness Provides for a comprehensive program of department training Provides quality services to City departments, employees and citizens Focuses on organizational development with the continued emphasis on the development of a ‘healthy’ employee community Keeps informed as to personnel, property, and operations by observation, reports and management input and acts on such information to improve operations Supports and encourages on-going employee Development through City-wide training, on-going education and employee development Organizes project teams and serves as chair for major technology capital projects such as optic fiber constructure, inter-governmental initiatives, and regional collaborations Directs departmental personnel and operations in such a manner as to meet City’s strategic plan and goals established by City Council 3. Administrative and Operational Management Duties: Conducts group and one-on-one training for City Council and Department Heads as required Provides advanced technology guidance and assistance to Systems staff, Network staff, and Service Desk staff Assists the IT Director in the evaluation and selection of new technical tools that will advance the infrastructure and security posture of the City Chairs and co-chairs committees responsible for the selection and implementation of new technology solutions Interacts with vendors and staff for advanced technical issues Evaluates and tests new desktop, laptop, mobile, and systems software technologies and provides recommendations to the IT Director Assists in the preparation and evaluation of RFPs for major projects Prepares written project updates Participates as a member of the city-wide Innovations Committee, and works closely with the committee to conduct feasibility assessments and develop plans for technology related innovations Participates as a member of the Cybersecurity Committee, and works closely with the IT CISO to assess and plan for system security needs Assists staff with advanced technical troubleshooting on issues associated with VMware environment, Microsoft Exchange & 365, windows servers, as well as data and telecommunications issues Partners with City Manager’s Office, and other departments and divisions to advocate and promote fulfillment of City’s mission statement 4. Maintain regular and punctual attendance Other Duties and Responsibilities Attends regular evening City Council meetings and study sessions; may attend evening or weekend community meetings. Incumbent is accountable for all duties of this job, and other projects and responsibilities that may be added at the City Manager’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required : Bachelor’s degree in computer science, Information Systems Management, Business Administration, or related field MCSE or MCSA Certification Five (5) years of experience in the installation, configuration, troubleshooting and support of networks and Microsoft based servers, including experience in a managing a virtualized & cloud environment Three (3) years of experience in technology project planning and budget management Five (5) years of experience in direct management of system administrators, help desk and/or network administration staff Experience in managing Azure & M365 cloud environments Experience in preparing and conducting presentations and training classes Experience in network and systems security Excellent verbal and written communication skills Preferred : CISSP or CISM Certification Microsoft AZ-700, 800, 900 certifications VMWare training and certification(s) Master’s degree in computer information systems, business or related field CompTIA Network+, Security+ Server+, Project+ or other CompTIA or comparable job-related certification(s) ITIL (Information Technology Infrastructure Library): Certification in ITIL can demonstrate knowledge of IT service management CCNA, CCIE, or CCNP certifications Experience in leading related IT functions in the public sector Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to 25 pounds with dollies and carts WORKING CONDITIONS Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Windows servers and workstations, networking equipment, unified communications, cyber security, telephones, mobile devices and other standard office equipment. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, Colorado Criminal Justice System background check, credit check, driver's license record, education verification Pre-employment drug screen Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program General leave that provides vacation, holidays, illness leave and administrative leave Education and Training Reimbursement, and Exempt Reimbursement Program For a more detailed overview of our Exempt and Administrative Officer benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 8/5/2024 8:30 AM Mountain
CAREER DESCRIPTION Cyber Resilience Manager (Technology Services Manager, Senior) In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date: Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager, Senior positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close Monday, August 5, 2024 at 11:59PM (PST). ORANGE COUNTY INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The purpose of this vital and interactive role is to provide a broad range of subject matter expertise on Information Security Risk areas. The Cyber Resilience Manager provides oversight regarding the first line of defense for all County of Orange IT systems and data. The incumbent will work with and for the Chief Information Security Officer and provides Information Security Risk Governance strategies, frameworks, policies, and standards to support the County of Orange. The Cyber Resilience Manager duties and responsibilities include the following: Providing technical and best practice guidance on Information Security Risk to the business based on specific platform and County complexities and issues. In collaboration with other groups, performing reviews and Information Security Risk assessments (application, third party) including deep dive assessments, scenario analysis, and new product or change initiative assessments. Providing expert advisory on National Institute of Standards and Technology (NIST) Information Security Risk framework, policies, standards and guidelines to a complex level and contribute to their development where appropriate. Developing and maintaining key Information Security Risk Management relationships in order to provide advice and oversight on new initiatives. Overseeing various cybersecurity audit processes in accordance with the different compliance requirements of County departments and penetration testing efforts. Contributing to reports on the County's business platform Information Security Risk profile including application, infrastructure and third party. Overseeing day-to-day multi-vendor information Security Risk Management operations for Orange County's enterprise security environment. Engaging the Chief Information Officer, Chief Information Security Officer, and County IT managers for Disaster Recovery and IT continuity, infrastructure, data quality, performance and scalability, and change management and development practices to obtain technical domain advice as appropriate. Providing input into the setting of risk appetite based on platform specific differences and specific considerations. Reviewing security and control processes along with associated documentation and reports. Promoting a risk-aware culture and communicating best practices to County business and IT contacts. Researching and leveraging information on current threats to focus County's business and IT programs on emerging risk themes and issues. Engaging County IT teams to assist with the prevention of complex emerging global threats, vulnerabilities, malware, data loss and intrusion attempts. P roviding advice and guidance regarding use of security tools, such as cryptography, identity and access management tools and services, single sign-on, authentication and authorization, security monitoring and compliance, end point security, anti-virus and intrusion detection and prevention services. Conducting reviews and oversight of risk processes and tools such as logical access and data loss prevention to identify and simplify key risk trends, themes, and opportunities. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will demonstrate at least four (4) years of experience as an Information Security Risk Manager/Analyst, responsible for selection, development, and deployment of Information Security Risk solutions to address business requirements. Although not required the desirable candidate will possess a Bachelor's degree in Computer Science, Information Systems or closely related field from an accredited college or university (a Master's degree is preferred). Possession of current Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Auditor (CISA) is required. In addition to above, the ideal candidate will possess extensive experience and/or knowledge in the following: Technical Knowledge/Experience Understanding Information Technology and applying advanced methodologies, principles, and concepts to coordinate major projects Understanding of information security architecture, information security technologies, tools, appliances, practices and controls Understanding of cybersecurity audit process, and familiarity with different compliance audit rules such as Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), FBI Criminal Justice Information Systems (CJIS) Security Policy, etc. Utilizing project management methodology Utilizing information security architecture, information security technologies, tools, practices, and controls Using mobile computing applications, controls, appliances, management, and deployment Understanding and using desktop support and help desk operations Applying system analysis concepts and principles Developing technical statements of work that will be leveraged to create request for proposals in support of contracted services. Managing multi-million dollar budgets and large portfolios of associated contracts. Leadership Skills/Interpersonal Skills Managing and evaluating the work of staff, service providers, and vendors Maintaining excellent interpersonal relationships with executive staff, clients and external vendors Proactively oversee the implementation and application of security best practices and policies Establishing effective working relationships with management, employees, employee representatives and the public. Oral/Written Communication Skills Communicating consistently with clients to ensure service-related requirements are being met to their satisfaction Discussing and conveying complex Information Security Risk concepts and terminology with both technical and non- technical staff at all levels within and outside the County Implementing and acting as an advocate for Information Security Risk management best practices and security awareness Writing and presenting succinct and informative communication, which conveys clear and concise meaning Developing clear requirements for internal Information Technology staff and third-party vendors M arketing new concepts and championing change Communicating consistently with client to ensure service related requirements are being met to their satisfaction Problem Solving/Strategic Thinking Proactively thinking and communicating in a strategic manner Proactively detecting problem areas and recommending/implementing solutions Accurately identifying issues, impacts, and solutions Strategically developing plans for secure, cloud-based services Fostering an innovative, collaborative, success-oriented team environment Planning, developing, establishing, monitoring and maintain Information Security Risk strategies, processes and control techniques Recommending, evaluating, and testing complex security systems Coordinating and managing complex Information Security projects MINIMUM QUALIFICATIONS Please click here for details on this classification, including the physical, mental, environmental and working conditions. SPECIAL REQUIREMENT | CERTIFICATION Possession of current Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Auditor (CISA) is required. SPECIAL REQUIREMENT | BACKGROUND INVESTIGATION Part of the selection process for positions within the County of Orange supporting th e Probation Department requires that all candidates undergo an extensive background investigation process, to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) T he County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clic k here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backg rounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 8/5/2024 11:59 PM Pacific
Jul 17, 2024
Full Time
CAREER DESCRIPTION Cyber Resilience Manager (Technology Services Manager, Senior) In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date: Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager, Senior positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close Monday, August 5, 2024 at 11:59PM (PST). ORANGE COUNTY INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The purpose of this vital and interactive role is to provide a broad range of subject matter expertise on Information Security Risk areas. The Cyber Resilience Manager provides oversight regarding the first line of defense for all County of Orange IT systems and data. The incumbent will work with and for the Chief Information Security Officer and provides Information Security Risk Governance strategies, frameworks, policies, and standards to support the County of Orange. The Cyber Resilience Manager duties and responsibilities include the following: Providing technical and best practice guidance on Information Security Risk to the business based on specific platform and County complexities and issues. In collaboration with other groups, performing reviews and Information Security Risk assessments (application, third party) including deep dive assessments, scenario analysis, and new product or change initiative assessments. Providing expert advisory on National Institute of Standards and Technology (NIST) Information Security Risk framework, policies, standards and guidelines to a complex level and contribute to their development where appropriate. Developing and maintaining key Information Security Risk Management relationships in order to provide advice and oversight on new initiatives. Overseeing various cybersecurity audit processes in accordance with the different compliance requirements of County departments and penetration testing efforts. Contributing to reports on the County's business platform Information Security Risk profile including application, infrastructure and third party. Overseeing day-to-day multi-vendor information Security Risk Management operations for Orange County's enterprise security environment. Engaging the Chief Information Officer, Chief Information Security Officer, and County IT managers for Disaster Recovery and IT continuity, infrastructure, data quality, performance and scalability, and change management and development practices to obtain technical domain advice as appropriate. Providing input into the setting of risk appetite based on platform specific differences and specific considerations. Reviewing security and control processes along with associated documentation and reports. Promoting a risk-aware culture and communicating best practices to County business and IT contacts. Researching and leveraging information on current threats to focus County's business and IT programs on emerging risk themes and issues. Engaging County IT teams to assist with the prevention of complex emerging global threats, vulnerabilities, malware, data loss and intrusion attempts. P roviding advice and guidance regarding use of security tools, such as cryptography, identity and access management tools and services, single sign-on, authentication and authorization, security monitoring and compliance, end point security, anti-virus and intrusion detection and prevention services. Conducting reviews and oversight of risk processes and tools such as logical access and data loss prevention to identify and simplify key risk trends, themes, and opportunities. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will demonstrate at least four (4) years of experience as an Information Security Risk Manager/Analyst, responsible for selection, development, and deployment of Information Security Risk solutions to address business requirements. Although not required the desirable candidate will possess a Bachelor's degree in Computer Science, Information Systems or closely related field from an accredited college or university (a Master's degree is preferred). Possession of current Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Auditor (CISA) is required. In addition to above, the ideal candidate will possess extensive experience and/or knowledge in the following: Technical Knowledge/Experience Understanding Information Technology and applying advanced methodologies, principles, and concepts to coordinate major projects Understanding of information security architecture, information security technologies, tools, appliances, practices and controls Understanding of cybersecurity audit process, and familiarity with different compliance audit rules such as Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), FBI Criminal Justice Information Systems (CJIS) Security Policy, etc. Utilizing project management methodology Utilizing information security architecture, information security technologies, tools, practices, and controls Using mobile computing applications, controls, appliances, management, and deployment Understanding and using desktop support and help desk operations Applying system analysis concepts and principles Developing technical statements of work that will be leveraged to create request for proposals in support of contracted services. Managing multi-million dollar budgets and large portfolios of associated contracts. Leadership Skills/Interpersonal Skills Managing and evaluating the work of staff, service providers, and vendors Maintaining excellent interpersonal relationships with executive staff, clients and external vendors Proactively oversee the implementation and application of security best practices and policies Establishing effective working relationships with management, employees, employee representatives and the public. Oral/Written Communication Skills Communicating consistently with clients to ensure service-related requirements are being met to their satisfaction Discussing and conveying complex Information Security Risk concepts and terminology with both technical and non- technical staff at all levels within and outside the County Implementing and acting as an advocate for Information Security Risk management best practices and security awareness Writing and presenting succinct and informative communication, which conveys clear and concise meaning Developing clear requirements for internal Information Technology staff and third-party vendors M arketing new concepts and championing change Communicating consistently with client to ensure service related requirements are being met to their satisfaction Problem Solving/Strategic Thinking Proactively thinking and communicating in a strategic manner Proactively detecting problem areas and recommending/implementing solutions Accurately identifying issues, impacts, and solutions Strategically developing plans for secure, cloud-based services Fostering an innovative, collaborative, success-oriented team environment Planning, developing, establishing, monitoring and maintain Information Security Risk strategies, processes and control techniques Recommending, evaluating, and testing complex security systems Coordinating and managing complex Information Security projects MINIMUM QUALIFICATIONS Please click here for details on this classification, including the physical, mental, environmental and working conditions. SPECIAL REQUIREMENT | CERTIFICATION Possession of current Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Auditor (CISA) is required. SPECIAL REQUIREMENT | BACKGROUND INVESTIGATION Part of the selection process for positions within the County of Orange supporting th e Probation Department requires that all candidates undergo an extensive background investigation process, to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) T he County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clic k here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backg rounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 8/5/2024 11:59 PM Pacific
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP IV Anticipated Hiring Amount: $6,019 per month Work Hours : Monday - Friday 8:00 am-5:00 pm THE DEPARTMENT The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona’s diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The Bronco Advising Center (BAC) provides timely and integrated informational, transactional, and general academic services for students and the campus community through walk-in, email, and phone service requests. The BAC provides general advising on general education requirements, university polices, and academic planning. It also houses the Undeclared Advising, Graduation Pledge and Student Success Ambassador programs. The BAC offers academic advising and enrollment management services to support students' academic goals and completing processes related to their university enrollment. DUTIES AND RESPONSIBILITIES Advising Center Coordination and Leadership Provide oversight and coordinate the day-to-day operations of the Bronco Advising Center and serve as a lead and resource to the BAC Advisors and CA Promise Coordinator. Develop relational advising models and promote equitable academic advising practices to increase student retention and success. Coordinate BAC activities including implementing student appointment campaigns and outreach efforts, enforcing policies and procedures, disseminating information to students, faculty, and staff, maintaining the advising center website, communicating policies and procedures to help students make academic progress and graduate in a timely manner. Implement advising programming enhancements to improve student outcomes and progress to degree based on institutional data and program outcomes (ex: summer enrollment, financial literacy workshops, etc). Coordinate workflow and daily operations for advising center and staff to ensure adequate coverage and service to students, families and staff. Provide guidance and training to BAC Advisor Team as needed. Ensure BAC Advisors are prioritizing workload and assigned to special project assignments. Collaborate with College-based advisors to implement campaigns and interventions using CPP Connect. Support orientation advising, including online orientation materials, communicating with college partners, updating the LMS materials for students, and partner with New Student Programs and Office of Student Success on all orientation advising activities. Coordinate college specific orientation trainings and materials. Present issues and concerns regarding performance issues to HEERA Manager’s attention. In partnership with the HEERA manager, provide training, feedback, guidance and coaching to staff. Ensure staff attend university-based trainings and opportunities Partner with HEERA manager to monitor center’s business operations, give work assignments to the team, train and resolve procedural issues. Assist with the development of effective business process plans and maintain accurate process manual for future training and reference. Implement timely changes to system/process for the benefit of the student experience and flow by analyzing utilization trends and data. Identify service gaps and recommend improvements to the service delivery methods and procedures. CA Promise Leadership Provide professional guidance to the CA Promise Coordinator. Ensure ongoing compliance with state, CSU, and CPP reporting. Provide leadership and vision in the creation and implementation of a student recruitment and onboarding process, including outreach strategies, applications, communications, workshops, and educational and promotional materials. Provide leadership and vision for the development and implementation of ongoing programming for CA Promise students including workshops, e-advising support, registration events, and partnerships with college-based advisors to support students in planning for their timely graduation. Ensure compliance with all annual reporting. Maintain thorough records of students' eligibility, progress, and completion. Provide reports and conduct regular analyses. Provide recommendation for best practices. Academic Advising Provide timely, focused advising to all students (including returning students, students in academic difficulty, and all students who visit the Bronco Advising Center) to ensure that they stay on track to graduation and can successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges. Support the implementation and ongoing use of advising tools. This includes enforcing student use at orientation, monitoring student use and advisor review over time, and working with the Office of Student Success to provide ongoing reports. Maintain current knowledge of academic, admission, and registration policies and procedures. Provide accurate and timely maintenance of student petitions. Maintain current knowledge of academic, admission, and registration policies and procedures. Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values. Other Duties Collaborate with Communications Specialist on marketing efforts to promote services and department. Conduct informational and outreach presentations to students, student groups, academic departments, faculty, staff, and other community members. In consultation with the department leadership, oversee the department’s budget to meet the operational needs of the departments. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications A Master’s degree in a job-related field preferred. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest (Include this verbiage when the position being recruited has been designated as covered by the Conflict of Interest Code) This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the Mandated Reporter box in the position description is checked) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf . Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jul 25 2024 Pacific Daylight Time Applications close: Aug 08 2024 Pacific Daylight Time Closing Date/Time:
Jul 26, 2024
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP IV Anticipated Hiring Amount: $6,019 per month Work Hours : Monday - Friday 8:00 am-5:00 pm THE DEPARTMENT The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona’s diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The Bronco Advising Center (BAC) provides timely and integrated informational, transactional, and general academic services for students and the campus community through walk-in, email, and phone service requests. The BAC provides general advising on general education requirements, university polices, and academic planning. It also houses the Undeclared Advising, Graduation Pledge and Student Success Ambassador programs. The BAC offers academic advising and enrollment management services to support students' academic goals and completing processes related to their university enrollment. DUTIES AND RESPONSIBILITIES Advising Center Coordination and Leadership Provide oversight and coordinate the day-to-day operations of the Bronco Advising Center and serve as a lead and resource to the BAC Advisors and CA Promise Coordinator. Develop relational advising models and promote equitable academic advising practices to increase student retention and success. Coordinate BAC activities including implementing student appointment campaigns and outreach efforts, enforcing policies and procedures, disseminating information to students, faculty, and staff, maintaining the advising center website, communicating policies and procedures to help students make academic progress and graduate in a timely manner. Implement advising programming enhancements to improve student outcomes and progress to degree based on institutional data and program outcomes (ex: summer enrollment, financial literacy workshops, etc). Coordinate workflow and daily operations for advising center and staff to ensure adequate coverage and service to students, families and staff. Provide guidance and training to BAC Advisor Team as needed. Ensure BAC Advisors are prioritizing workload and assigned to special project assignments. Collaborate with College-based advisors to implement campaigns and interventions using CPP Connect. Support orientation advising, including online orientation materials, communicating with college partners, updating the LMS materials for students, and partner with New Student Programs and Office of Student Success on all orientation advising activities. Coordinate college specific orientation trainings and materials. Present issues and concerns regarding performance issues to HEERA Manager’s attention. In partnership with the HEERA manager, provide training, feedback, guidance and coaching to staff. Ensure staff attend university-based trainings and opportunities Partner with HEERA manager to monitor center’s business operations, give work assignments to the team, train and resolve procedural issues. Assist with the development of effective business process plans and maintain accurate process manual for future training and reference. Implement timely changes to system/process for the benefit of the student experience and flow by analyzing utilization trends and data. Identify service gaps and recommend improvements to the service delivery methods and procedures. CA Promise Leadership Provide professional guidance to the CA Promise Coordinator. Ensure ongoing compliance with state, CSU, and CPP reporting. Provide leadership and vision in the creation and implementation of a student recruitment and onboarding process, including outreach strategies, applications, communications, workshops, and educational and promotional materials. Provide leadership and vision for the development and implementation of ongoing programming for CA Promise students including workshops, e-advising support, registration events, and partnerships with college-based advisors to support students in planning for their timely graduation. Ensure compliance with all annual reporting. Maintain thorough records of students' eligibility, progress, and completion. Provide reports and conduct regular analyses. Provide recommendation for best practices. Academic Advising Provide timely, focused advising to all students (including returning students, students in academic difficulty, and all students who visit the Bronco Advising Center) to ensure that they stay on track to graduation and can successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges. Support the implementation and ongoing use of advising tools. This includes enforcing student use at orientation, monitoring student use and advisor review over time, and working with the Office of Student Success to provide ongoing reports. Maintain current knowledge of academic, admission, and registration policies and procedures. Provide accurate and timely maintenance of student petitions. Maintain current knowledge of academic, admission, and registration policies and procedures. Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values. Other Duties Collaborate with Communications Specialist on marketing efforts to promote services and department. Conduct informational and outreach presentations to students, student groups, academic departments, faculty, staff, and other community members. In consultation with the department leadership, oversee the department’s budget to meet the operational needs of the departments. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications A Master’s degree in a job-related field preferred. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest (Include this verbiage when the position being recruited has been designated as covered by the Conflict of Interest Code) This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the Mandated Reporter box in the position description is checked) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf . Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jul 25 2024 Pacific Daylight Time Applications close: Aug 08 2024 Pacific Daylight Time Closing Date/Time:
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Strategic Communications & Stakeholder Engagement (SCSE) Annual Salary Range: $93,448 - $124,958 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Strategic Communications & Stakeholder Engagement (SCSE) works to ensure that all of the agency's key audiences and stakeholders, including the public, attorney licensees, legal services partners, admission applicants- as well as its oversight bodies--know about the agency's public protection role and are aware of the State Bar's services and resources. The office supports the agency's key strategic objectives and initiatives, provides consumer legal information, and supports all key functions of the agency through online content, social media channels, publications, and media and public outreach. About the Position The Office of Strategic Communications & Stakeholder Engagement seeks a Webmaster to manage the State Bar's public website and other smaller web properties. The Webmaster will be vital in partnering with the office's web and social media team, other offices, Information Technology, and external vendors to enhance web content and organization, user interface and navigation, functionality, and accessibility to improve the online digital experience. We seek someone with strong working knowledge and experience in user interface design, web and internet coding languages (HTML, CSS, PHP), web content management and computer graphic applications, information display and hierarchy, and enjoys staying up to date on the latest digital trends, tools, and techniques in web design. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. Distinguishing Characteristics IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples Of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Additional duties when assigned to: Applications: Writes applications and/or system requirement and design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Writes computer programs and/or scripting based on established specifications using various computer languages; writes, revises and maintains computer code for applications development, enhancement, or modification. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to applications users. Database: Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database. Ensures maximum database capacity and database protection, manages data and file space allocation, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks. Designs and modifies database structures, tables, and files; implements design using established techniques. Performs database queries and data analysis processes; installs, configures, and administers database related reporting tools requires for State Bar applications. Develops and maintains standards, procedures, and methodologies for effective operations, access and data integrity of State Bar database systems. System/Serer/Platform Analysis: Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems. Maintains telephone servers; call manager, voicemail, call center, and paging systems. Designs and administers active directory, exchange, e-mail, backup and related systems. Adds users, computers and servers to active directory domain. Assists with the development and integration of new tools for compliance with business unit requirements. Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services. Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades and security patches; serves as main client interface on all aspects of projects. Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures; designs, administers and makes provisions for storage area network (SAN); monitors performance and utilization of SAN. Network and Telecommunications Analysis/Administration: Administers a departmental Local Area Network (LAN); monitors and adds users; installs and configures software; coordinates connectivity with the State Bar Wide Area Network (WAN). Designs, configures and installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals. Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures, implements solutions. Evaluates and implements network upgrades; test hardware and software to ensure optimal functionality. Designs, implements and maintains telecommunications systems, including, but not limited to, telephone systems, radio network, and the audio/video systems for State Bar departments. Analyzes business needs and prepares design specifications, recommendations, and solutions for telecommunications technology. Web Administration: Designs and develops technical methodologies for solving Web-based development problems and provides Website project planning and Website design assistant. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Installs, configures, and administers Web software required for State Bar applications; develops and maintains databases. Develops and maintains procedures and programs for the delivery and production of Web content, version control for content files, interface and navigation and testing of new tools. Interfaces with staff on projects, new technologies and deadlines on Web administration; gathers information from design and technical staff on Website development needs. Develops recommendations for Web-based technical standards and for maintaining new Web technologies such as browsers, languages, plug-ins, Hypertext Mark-up Language (HTML), graphics for the internet, and conversion techniques for computer documents. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. When Assigned to: Application: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and workflow analysis. Various programming and scripting languages. Database: Database architecture and administration, design methods and techniques. Techniques for defining logical relationships among data, processes or events. System/Server/Platform Analysis: Server platforms and operating system components for midrange, microcomputer and/or client server systems. Techniques and practices used in managing, designing, implementing, maintaining and operating information-processing systems. Network and Telecommunications Analysis/Administration: General operational characteristics, configuration and setup of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment. Networking principles and methodologies. General operational characteristics, configuration and setup of communication systems, equipment, and devices. Functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure. Web Administration: Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Web and internet development languages. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. When assigned to: Application: Learn to conduct business process and needs analysis and propose technology solutions. Learn to develop information system designs, flow charts, report layouts and screen designs. Learn to code in a variety of programming languages, read and interpret source code and develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. Database: Troubleshoot database related problems. Learn to ensure maximum database availability and maintain data integrity. Learn to design and maintain active directory, exchange, e-mail, backup and related systems. System/Server/Platform Analysis: Learn to analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems. Network and Telecommunications Analysis/Administration: Learn to monitor and analyze server and network performance and security and provide recommendations for improved server and/or network performance and security. Learn to plan, design, install and document new network segments and connections. Learn to analyze business needs and prepare design specifications, recommendations, and solutions for telecommunications technology. Learn to design, implement and maintain telecommunication system and projects. Web Administration: Learn current web content management, web programming languages and computer graphic applications. Learn contemporary trends and techniques in web design. Learn to setup, configure and maintain Web-server and client software. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Jul 14, 2024
Full Time
Job Description Office of Strategic Communications & Stakeholder Engagement (SCSE) Annual Salary Range: $93,448 - $124,958 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Strategic Communications & Stakeholder Engagement (SCSE) works to ensure that all of the agency's key audiences and stakeholders, including the public, attorney licensees, legal services partners, admission applicants- as well as its oversight bodies--know about the agency's public protection role and are aware of the State Bar's services and resources. The office supports the agency's key strategic objectives and initiatives, provides consumer legal information, and supports all key functions of the agency through online content, social media channels, publications, and media and public outreach. About the Position The Office of Strategic Communications & Stakeholder Engagement seeks a Webmaster to manage the State Bar's public website and other smaller web properties. The Webmaster will be vital in partnering with the office's web and social media team, other offices, Information Technology, and external vendors to enhance web content and organization, user interface and navigation, functionality, and accessibility to improve the online digital experience. We seek someone with strong working knowledge and experience in user interface design, web and internet coding languages (HTML, CSS, PHP), web content management and computer graphic applications, information display and hierarchy, and enjoys staying up to date on the latest digital trends, tools, and techniques in web design. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. Distinguishing Characteristics IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples Of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Additional duties when assigned to: Applications: Writes applications and/or system requirement and design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Writes computer programs and/or scripting based on established specifications using various computer languages; writes, revises and maintains computer code for applications development, enhancement, or modification. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to applications users. Database: Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database. Ensures maximum database capacity and database protection, manages data and file space allocation, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks. Designs and modifies database structures, tables, and files; implements design using established techniques. Performs database queries and data analysis processes; installs, configures, and administers database related reporting tools requires for State Bar applications. Develops and maintains standards, procedures, and methodologies for effective operations, access and data integrity of State Bar database systems. System/Serer/Platform Analysis: Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems. Maintains telephone servers; call manager, voicemail, call center, and paging systems. Designs and administers active directory, exchange, e-mail, backup and related systems. Adds users, computers and servers to active directory domain. Assists with the development and integration of new tools for compliance with business unit requirements. Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services. Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades and security patches; serves as main client interface on all aspects of projects. Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures; designs, administers and makes provisions for storage area network (SAN); monitors performance and utilization of SAN. Network and Telecommunications Analysis/Administration: Administers a departmental Local Area Network (LAN); monitors and adds users; installs and configures software; coordinates connectivity with the State Bar Wide Area Network (WAN). Designs, configures and installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals. Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures, implements solutions. Evaluates and implements network upgrades; test hardware and software to ensure optimal functionality. Designs, implements and maintains telecommunications systems, including, but not limited to, telephone systems, radio network, and the audio/video systems for State Bar departments. Analyzes business needs and prepares design specifications, recommendations, and solutions for telecommunications technology. Web Administration: Designs and develops technical methodologies for solving Web-based development problems and provides Website project planning and Website design assistant. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Installs, configures, and administers Web software required for State Bar applications; develops and maintains databases. Develops and maintains procedures and programs for the delivery and production of Web content, version control for content files, interface and navigation and testing of new tools. Interfaces with staff on projects, new technologies and deadlines on Web administration; gathers information from design and technical staff on Website development needs. Develops recommendations for Web-based technical standards and for maintaining new Web technologies such as browsers, languages, plug-ins, Hypertext Mark-up Language (HTML), graphics for the internet, and conversion techniques for computer documents. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. When Assigned to: Application: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and workflow analysis. Various programming and scripting languages. Database: Database architecture and administration, design methods and techniques. Techniques for defining logical relationships among data, processes or events. System/Server/Platform Analysis: Server platforms and operating system components for midrange, microcomputer and/or client server systems. Techniques and practices used in managing, designing, implementing, maintaining and operating information-processing systems. Network and Telecommunications Analysis/Administration: General operational characteristics, configuration and setup of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment. Networking principles and methodologies. General operational characteristics, configuration and setup of communication systems, equipment, and devices. Functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure. Web Administration: Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Web and internet development languages. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. When assigned to: Application: Learn to conduct business process and needs analysis and propose technology solutions. Learn to develop information system designs, flow charts, report layouts and screen designs. Learn to code in a variety of programming languages, read and interpret source code and develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. Database: Troubleshoot database related problems. Learn to ensure maximum database availability and maintain data integrity. Learn to design and maintain active directory, exchange, e-mail, backup and related systems. System/Server/Platform Analysis: Learn to analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems. Network and Telecommunications Analysis/Administration: Learn to monitor and analyze server and network performance and security and provide recommendations for improved server and/or network performance and security. Learn to plan, design, install and document new network segments and connections. Learn to analyze business needs and prepare design specifications, recommendations, and solutions for telecommunications technology. Learn to design, implement and maintain telecommunication system and projects. Web Administration: Learn current web content management, web programming languages and computer graphic applications. Learn contemporary trends and techniques in web design. Learn to setup, configure and maintain Web-server and client software. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,700.00 per month to $5,800.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrative Analyst/Specialist Non-Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Career Empowerment Center (CEC) Data Analyst and Office Manager is the primary position responsible for the day to day operations of the CEC. This position oversees the budget of the department, prepares forms and contracts, requests, requisitions, and monitors the supplies inventory. The CEC Data Analyst and Office Manager oversees the front office, provides training and support to front office staff (student workers) and participates in the hiring and supervision of student workers. In addition, the CEC Data Analyst and Office Manager will lead our assessment initiatives, data management, and technology utilization. The position will oversee large-scale surveys such as the first destination survey as well as the office metrics and utilization of the CEC. In addition, the position will be responsible for the data extraction of the multiple career related systems and make recommendations based on the usage. The successful candidate will have a growth mindset, be detail oriented and collaborative, and whose responsibilities will support and empower CEC stakeholders and support storytelling by leveraging data. Responsibilities Technology and Data Management Data and System Maintenance: Organize, develop, and maintain career data systems for smooth operation of technology platforms for all stakeholders. Ensure that data collected is current, correct, and complete and processes are well documented. Maintain data systems and research best practice and alternative solutions to our current business office applications. Evaluate effectiveness of additional career development technologies to support students. Survey & Data Analysis: Oversee the execution of the first-destination survey and other surveys, including designing, launching, and analyzing responses. Extract and analyze data from key career center systems (e.g. Handshake, 12Twenty) and review utilization to develop strategies to increase digital engagement. Reporting: Prepare written summaries and visualizations to highlight the impact of CEC on all stakeholders. Plan, develop, and coordinate annual summary reports. Provide data analysis and prepare reports for decision-making, presentations, and meetings. Participate in processes and activities designed to establish an organizational culture that supports learning, collaboration, and collective responsibility to enhance professional relationships, job satisfaction, and organizational effectiveness. Provide professional development for colleagues in the program as needed (online and in-person presentations and online training modules). Fiscal Management Evaluate and recommend appropriate accounts for expenditures; propose new strategies and initiatives to develop additional revenue streams. Monitor all budgetary accounts; reconcile department budget records with accounting statements. Provide Director with updated reports with projected expenditures. Prepare monthly budget status and credit card reports. Manage contract processes (technology, staffing) working with Procurement and IT. Monitor inventory and purchase supplies. Manage front office and provide personnel and administrative support Manage the hiring, supervision and training of front desk student assistants. Design and assess processes and workflows to ensure efficient office operations. Maintain customer service standard of excellence to ensure high level of customer (student, employer, alumni, faculty/staff) satisfaction with CEC. Maintain office manual which outlines policies and procedures for all CEC front office operations and other critical workflows. Other Administrative Duties Provide administrative support to the Director. Provide event support for Employer Relations team. Provide student-facing support during peak usage periods. Establish and maintain record keeping system. Participate in department and campus committees. Minimum Qualifications Bachelor’s degree or a combination of education, training and relevant experience. Administrative work experience related to the position. Required Qualifications Strong communication skills (written and oral). Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Preferred Skills and Knowledge Bachelor's degree (or advanced degree) and at least 2 years of related experience. Experience with budget management. Proficiency in/knowledge of building and administering surveys. Experience analyzing large data sets. Proficiency in data analysis software and tools (e.g., Excel, R, Tableau, Microsoft Office, relational databases) to collect, analyze, interpret, and present career center outcomes and engagement data in a cohesive manner. Working knowledge of Handshake, 12Twenty, Canva, Canvas, and Peoplesoft. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: May 02 2024 Pacific Daylight Time Applications close: Sep 02 2024 Pacific Daylight Time Closing Date/Time:
Jul 14, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,700.00 per month to $5,800.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrative Analyst/Specialist Non-Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Career Empowerment Center (CEC) Data Analyst and Office Manager is the primary position responsible for the day to day operations of the CEC. This position oversees the budget of the department, prepares forms and contracts, requests, requisitions, and monitors the supplies inventory. The CEC Data Analyst and Office Manager oversees the front office, provides training and support to front office staff (student workers) and participates in the hiring and supervision of student workers. In addition, the CEC Data Analyst and Office Manager will lead our assessment initiatives, data management, and technology utilization. The position will oversee large-scale surveys such as the first destination survey as well as the office metrics and utilization of the CEC. In addition, the position will be responsible for the data extraction of the multiple career related systems and make recommendations based on the usage. The successful candidate will have a growth mindset, be detail oriented and collaborative, and whose responsibilities will support and empower CEC stakeholders and support storytelling by leveraging data. Responsibilities Technology and Data Management Data and System Maintenance: Organize, develop, and maintain career data systems for smooth operation of technology platforms for all stakeholders. Ensure that data collected is current, correct, and complete and processes are well documented. Maintain data systems and research best practice and alternative solutions to our current business office applications. Evaluate effectiveness of additional career development technologies to support students. Survey & Data Analysis: Oversee the execution of the first-destination survey and other surveys, including designing, launching, and analyzing responses. Extract and analyze data from key career center systems (e.g. Handshake, 12Twenty) and review utilization to develop strategies to increase digital engagement. Reporting: Prepare written summaries and visualizations to highlight the impact of CEC on all stakeholders. Plan, develop, and coordinate annual summary reports. Provide data analysis and prepare reports for decision-making, presentations, and meetings. Participate in processes and activities designed to establish an organizational culture that supports learning, collaboration, and collective responsibility to enhance professional relationships, job satisfaction, and organizational effectiveness. Provide professional development for colleagues in the program as needed (online and in-person presentations and online training modules). Fiscal Management Evaluate and recommend appropriate accounts for expenditures; propose new strategies and initiatives to develop additional revenue streams. Monitor all budgetary accounts; reconcile department budget records with accounting statements. Provide Director with updated reports with projected expenditures. Prepare monthly budget status and credit card reports. Manage contract processes (technology, staffing) working with Procurement and IT. Monitor inventory and purchase supplies. Manage front office and provide personnel and administrative support Manage the hiring, supervision and training of front desk student assistants. Design and assess processes and workflows to ensure efficient office operations. Maintain customer service standard of excellence to ensure high level of customer (student, employer, alumni, faculty/staff) satisfaction with CEC. Maintain office manual which outlines policies and procedures for all CEC front office operations and other critical workflows. Other Administrative Duties Provide administrative support to the Director. Provide event support for Employer Relations team. Provide student-facing support during peak usage periods. Establish and maintain record keeping system. Participate in department and campus committees. Minimum Qualifications Bachelor’s degree or a combination of education, training and relevant experience. Administrative work experience related to the position. Required Qualifications Strong communication skills (written and oral). Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Preferred Skills and Knowledge Bachelor's degree (or advanced degree) and at least 2 years of related experience. Experience with budget management. Proficiency in/knowledge of building and administering surveys. Experience analyzing large data sets. Proficiency in data analysis software and tools (e.g., Excel, R, Tableau, Microsoft Office, relational databases) to collect, analyze, interpret, and present career center outcomes and engagement data in a cohesive manner. Working knowledge of Handshake, 12Twenty, Canva, Canvas, and Peoplesoft. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: May 02 2024 Pacific Daylight Time Applications close: Sep 02 2024 Pacific Daylight Time Closing Date/Time:
City of Kennewick, WA
Kennewick, WA, United States
Description First review of applications on 8/5/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under the supervision of the IT Operations Supervisor, the IT Service Desk Technician receives, prioritizes, documents and actively resolves help requests to ensure proper computer operations so that end users can accomplish the City’s business tasks; problem solves issues with the use of diagnostic and help request tracking tools, as well as in-person and hands-on help at the desktop level. This position is a two level series. The IT Service Desk Technician II is distinguished from the IT Service Desk Technician I by the increased complexity of assignments, the greater degree of independence with which it operates, the experience required to perform the work, and the years of experience. 2024 SALARY SCHEDULE Level 1 - $5,331 - $7,108 Monthly Level 2 - $5,867 - $7,822 Monthly Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Creates & evaluates documented resolutions and analyzes trends for ways to prevent future problems. Fields incoming help requests from end users via telephone, e-mail and in person in a courteous manner. Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Builds rapport and elicits problem details from help desk customers. Prioritizes and schedules problems; escalates problems to the appropriate experienced analyst or vendor when required, and communicates affectively with IT leadership. Records, tracks and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases and frequently asked questions resources to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs software. Tracks and maintains accurate IT hardware inventory. Test fixes to ensure problem has been adequately resolved and performs post-resolution follow-ups to help requests. Use and maintain the Systems Center Configuration Manager (SCCM) and ensure its ongoing health. Build and deploy packages for applications as needed and new OS image builds and updates where necessary to keep security and usability at its very best level. Including assisting in third party patching. Create and maintain documentation and records of all Audio Visual (AV) systems in the City including designs, configuration files, IP addresses, how-to guides, etc. for the purpose of streamlining troubleshooting, team cross-training, and preventative maintenance. Provide advanced troubleshooting knowledge for AV systems Prepares status reports, user guides and related materials for the purpose of documenting activities, providing written reference and/or conveying information. Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Performs other related duties as assigned. Employment Standards MINIMUM QUALIFICATIONS Level I: This position requires an Associate’s degree in computer science, information systems, or related field, or an applicable certification approved by the IT Director. One year of experience directly working in IT infrastructure, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Level II: This position requires an Associate’s degree in computer science, information systems, or related field and three years of progressive experience directly working in IT support, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must obtain an A+ (Hardware and Software) and MCSA for Windows 10 or equivalent certification approved by the IT Director. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements Knowledge, Skills and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Desktop computer hardware and software including operating systems. Basic computer hardware. Diagnostic utilities, preferably Track-It. Applicable Federal State and local laws, rules, codes and regulations related to assigned activities. Modern office practices, methods, procedures and equipment. Records-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. ITIL Foundation principles are preferred. Skills & Ability to: Troubleshoot and resolve customer issues with desktop software, hardware and peripheral devices. Utilize desktop and server operating systems. Document, track and report data. Communicate effectively both orally and in writing; comprehend and use English effectively including producing all forms of communications in a clear, concise and understandable manner to intended audiences. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, organize own work, set priorities and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software application programs. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Intermediate proficiency in the use of MS Windows, Outlook, Word, and Excel, and proficiency at the basic level for MS PowerPoint and Visio. Basic proficiency in network switching & routing. Must maintain regular attendance and punctuality. PHYSICAL REQUIREMENTS To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position may share responsibility, on a scheduled basis, to provide after-hours support. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 8/18/2024 11:59 PM Pacific
Jul 18, 2024
Full Time
Description First review of applications on 8/5/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under the supervision of the IT Operations Supervisor, the IT Service Desk Technician receives, prioritizes, documents and actively resolves help requests to ensure proper computer operations so that end users can accomplish the City’s business tasks; problem solves issues with the use of diagnostic and help request tracking tools, as well as in-person and hands-on help at the desktop level. This position is a two level series. The IT Service Desk Technician II is distinguished from the IT Service Desk Technician I by the increased complexity of assignments, the greater degree of independence with which it operates, the experience required to perform the work, and the years of experience. 2024 SALARY SCHEDULE Level 1 - $5,331 - $7,108 Monthly Level 2 - $5,867 - $7,822 Monthly Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Creates & evaluates documented resolutions and analyzes trends for ways to prevent future problems. Fields incoming help requests from end users via telephone, e-mail and in person in a courteous manner. Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Builds rapport and elicits problem details from help desk customers. Prioritizes and schedules problems; escalates problems to the appropriate experienced analyst or vendor when required, and communicates affectively with IT leadership. Records, tracks and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases and frequently asked questions resources to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs software. Tracks and maintains accurate IT hardware inventory. Test fixes to ensure problem has been adequately resolved and performs post-resolution follow-ups to help requests. Use and maintain the Systems Center Configuration Manager (SCCM) and ensure its ongoing health. Build and deploy packages for applications as needed and new OS image builds and updates where necessary to keep security and usability at its very best level. Including assisting in third party patching. Create and maintain documentation and records of all Audio Visual (AV) systems in the City including designs, configuration files, IP addresses, how-to guides, etc. for the purpose of streamlining troubleshooting, team cross-training, and preventative maintenance. Provide advanced troubleshooting knowledge for AV systems Prepares status reports, user guides and related materials for the purpose of documenting activities, providing written reference and/or conveying information. Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Performs other related duties as assigned. Employment Standards MINIMUM QUALIFICATIONS Level I: This position requires an Associate’s degree in computer science, information systems, or related field, or an applicable certification approved by the IT Director. One year of experience directly working in IT infrastructure, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Level II: This position requires an Associate’s degree in computer science, information systems, or related field and three years of progressive experience directly working in IT support, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must obtain an A+ (Hardware and Software) and MCSA for Windows 10 or equivalent certification approved by the IT Director. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements Knowledge, Skills and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Desktop computer hardware and software including operating systems. Basic computer hardware. Diagnostic utilities, preferably Track-It. Applicable Federal State and local laws, rules, codes and regulations related to assigned activities. Modern office practices, methods, procedures and equipment. Records-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. ITIL Foundation principles are preferred. Skills & Ability to: Troubleshoot and resolve customer issues with desktop software, hardware and peripheral devices. Utilize desktop and server operating systems. Document, track and report data. Communicate effectively both orally and in writing; comprehend and use English effectively including producing all forms of communications in a clear, concise and understandable manner to intended audiences. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, organize own work, set priorities and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software application programs. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Intermediate proficiency in the use of MS Windows, Outlook, Word, and Excel, and proficiency at the basic level for MS PowerPoint and Visio. Basic proficiency in network switching & routing. Must maintain regular attendance and punctuality. PHYSICAL REQUIREMENTS To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position may share responsibility, on a scheduled basis, to provide after-hours support. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 8/18/2024 11:59 PM Pacific
King County, WA
Seattle, Washington, United States
Summary This opportunity is open to current King County employees. We are not accepting external applications at this time. About the Role: The King County Wastewater Treatment Division is seeking an enthusiastic, strategic-thinking, agile, and collaborative leader to manage the delivery of our capital programs and projects. We need a proven leader who will leverage their project management expertise and experience to strategically resolve challenges and effectively deliver combined sewage and stormwater infrastructure projects that are as technically complex as they are critical to the quality of life of the communities we serve. The Environmental Community Services Section (ECSS) advances the values of King County and the Wastewater Treatment Division (WTD) by protecting public health and the environment and providing equitable, inclusive services to residents and businesses across King County. To our agency, success means providing clean water safely and reliably to the next generation. It also means being accountable to our ratepayers and operating a well-managed agency. We are committed to the principles of equity and social justice. We value diverse perspectives and life experiences in our workforce and are committed to building a culturally diverse and inclusive environment. In this position, you will have the opportunity bolster our region's public health and the environment protections every day. You will ensure strong service and coordination among ECSS work units in support of WTD's Capital Improvement Program. You will also manage the work group's efforts to support WTD Operations staff in their work running one of our region's most complex and important infrastructure systems. This position requires cooperation and collaboration with many different work units, and external partners and regulatory agencies. To be successful, you must be able to facilitate open dialog with a wide variety of contributors, sometimes balancing conflicting interests or opinions. You must navigate achieving results from people who do not report to you while maintaining consistently good working relationships with colleagues. Like most public infrastructure today, we must navigate immediate aging system needs, with limited funds while trying to hire new people to help us deliver the projects we must build. Attracting and retaining new people, and coaching, mentoring, and teaching them will be vital to our success. Continuous improvement of existing business processes that are responsive to meeting infrastructure needs with limited resources. The successful candidate will collaborate with all business sections of our utility, other King County departments and leadership, regulatory agencies, regional partner agencies, elected officials, councils, tribal governments, and community-based organizations. Our regional wastewater treatment system has a big job to do. It operates around the clock to sustain a healthy environment and enables our region to thrive by supporting equitable economic development. You will work with teams from across all wastewater workgroups and lines of business to help shape how we as a utility adapt and respond to changing regulations and build infrastructure for future generations. You will manage a workgroup supporting one of King County's largest, most complex capital programs with a variety of interesting, challenging, and critical projects. About the Team: The Environmental and Community Services Section ensures WTD's projects and programs proceed efficiently and successfully. In this position you will manage teams obligated to advance strategic priorities such as King County's Equity and Social Justice ordinance, Strategic Climate Action Plan, Best-run Government priority area, and the Clean Water/Healthy Habitat initiative in supporting WTD's Capital Improvement Program and WTD Operations. These teams provide services required by state and federal law, King County Code, and local ordinances. You will be expected to manage work unit activities to meet or exceed all established standards for regulatory compliance and service to ratepayers. Our primary mission is to provide high-quality treatment to wastewater collected from local sewer agencies. With a workforce of about 800 employees and multiple facilities, we serve a population of 2 million people. Our goal is to ensure clean water for the present and future generations, preserving the natural beauty of our environment. We are committed to accountability, both to our ratepayers and to operating as a well-managed agency. We enforce regulations to reduce harmful waste discharge and actively educate the public and businesses on water quality protection. We prioritize accountability to our ratepayers and operate a well-managed agency that services over 2.3 million King County residents . Our regional wastewater treatment system not only sustains a healthy environment but also fuels economic development, fostering prosperity in our region. If you're passionate about making a difference and thrive in a collaborative environment, join us in our mission to safeguard our precious water resources. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As an ECSS Unit Manager , you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity . Apply now for a rewarding career at the Wastewater Treatment Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits , and growth opportunities. Job Duties What You Will Be Doing : Effectively lead and manage work in the Environmental and Community Service Section (ECSS) managing the daily operation of a work unit responsible and accountable for directing and supervising the work of supervisors, professional, technical, and administrative staff in a specific functional area, specifically supporting WTD's Capital Improvement Program (CIP) including the delivery of all capital programs and projects, and the integration of capital delivery functions and work processes. The ECSS functional areas include: Environmental Services Community Services Regulatory Compliance and Real Estate Acquisition Services Units Management of WTD's Industrial Waste Pretreatment Unit WTD's Education and Engagement Unit Experience, Qualifications, Knowledge, Skills Qualifications You Bring : A minimum of six (6) years of recent and verifiable experience at the supervisory level in the management or direct oversight of ECSS support services to large wastewater design and construction of capital projects, industrial waste pretreatment programs or education and engagement programs with a minimum of five (5) years of experience directly supervising personnel. Experience must include full oversight of personnel assigned to one of the following work disciplines serving capital improvement programs: community services; environmental planning; regulatory compliance and land acquisition; industrial waste pretreatment; or education and engagement. Demonstrated commitment to environmental stewardship, public health, regulatory compliance and service equity in the planning and delivery of projects and programs. Knowledge and skill in the principles and practices of successful supervision, employee coaching and performance management. Skill in applying strategic planning techniques to establish the direction and make decisions regarding multiple competing internal and external programs or projects. Skill in evaluating information to make decisions within and outside established guidelines with limited documentation. Established reputation as a strong leader who develops mutually respectful relationships, achieves consensus among competing interests and fosters a collaborative approach to problem-solving. Demonstrated experience and skill in working with elected officials and the general public to initiate programs and/or systems to enhance the use of existing and future resources. Skill in negotiating and identifying solutions that balance the division's and County's interests and those of the negotiating partner(s) within the financial capacity and staffing constraints. Substantial experience managing teams and overseeing consultants in the delivery of large programs and projects. Ability to provide an empowering leadership style and foster a productive and supportive work environment that attracts and retains quality employees, promotes teamwork, and challenges and develops employees. Ability to supervise staff at multiple locations while still fostering a team environment and maintaining consistency in deliverables and work product. Established ability to communicate effectively verbally and in writing. Competencies You Bring : Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Decision Quality - Making good and timely decisions that keep the organization moving forward. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures Accountability - Holding self and others accountable to meet commitments. Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. It Would Be Great if You Also Bring: Advanced knowledge of supervisory techniques and principles and the application of this knowledge in a highly technical and political environment. Advanced knowledge of business management techniques including organization development and change management, financial forecasting, strategy execution, and business value realization. Knowledge of strategic planning techniques and principles. Knowledge of portfolio, program and project management, construction, project control, asset management and contract administration techniques and principles. Knowledge of public utility finance and budgeting techniques and principles. Knowledge of wastewater treatment systems and operations Supplemental Information Working Conditions: Remote and Onsite Work Details: Employees in this role work remotely from a home location, with onsite reporting requirements 4 - 10 times a month. The frequency of onsite work is determined by business needs and may be adjusted accordingly. Onsite reporting locations may be at various King County worksites including the collaboration space at King Street Center (201 S. Jackson St, Seattle, WA 98104). This work arrangement promotes work-life-balance and reduces carbon footprint under the department's vision of Green Where We Work . Requirement: Employees must reside in Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements. Work Schedule: This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. Union Representation: This position is represented by the Teamster, Local 117. Pursuant to Article 12.1 Western Conference of Teamsters Pension Trust $2.00 per hour from the base wage will be submitted to the Western Conference of Teamsters Pension Trust Fund. Application and Selection Process: We welcome applications from all qualified i nternal King County employees only. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. To apply, submit a: Complete Application Optional Resume ( will be reviewed if submitted) Optional Cover Letter (will be reviewed if submitted) Responses to the supplemental questions Note: Additional documents won't be considered during minimum qualification screening. W ho to Contact: For more information regarding this recruitment, please contact Diana Eberly at diana.eberly@kingcounty.gov Discover More About the Wastewater Treatment Division : Visit our website and check us out at Facebook , X (formerly Twitter) , Instagram , YouTube , and the WTD Blog . Discover More About DNRP: Visit our DNRP website , explore an interactive map of our recent accomplishments and check us out at Facebook , X (formerly Twitter) , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News . Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement. Closing Date/Time:
Jul 23, 2024
Full Time
Summary This opportunity is open to current King County employees. We are not accepting external applications at this time. About the Role: The King County Wastewater Treatment Division is seeking an enthusiastic, strategic-thinking, agile, and collaborative leader to manage the delivery of our capital programs and projects. We need a proven leader who will leverage their project management expertise and experience to strategically resolve challenges and effectively deliver combined sewage and stormwater infrastructure projects that are as technically complex as they are critical to the quality of life of the communities we serve. The Environmental Community Services Section (ECSS) advances the values of King County and the Wastewater Treatment Division (WTD) by protecting public health and the environment and providing equitable, inclusive services to residents and businesses across King County. To our agency, success means providing clean water safely and reliably to the next generation. It also means being accountable to our ratepayers and operating a well-managed agency. We are committed to the principles of equity and social justice. We value diverse perspectives and life experiences in our workforce and are committed to building a culturally diverse and inclusive environment. In this position, you will have the opportunity bolster our region's public health and the environment protections every day. You will ensure strong service and coordination among ECSS work units in support of WTD's Capital Improvement Program. You will also manage the work group's efforts to support WTD Operations staff in their work running one of our region's most complex and important infrastructure systems. This position requires cooperation and collaboration with many different work units, and external partners and regulatory agencies. To be successful, you must be able to facilitate open dialog with a wide variety of contributors, sometimes balancing conflicting interests or opinions. You must navigate achieving results from people who do not report to you while maintaining consistently good working relationships with colleagues. Like most public infrastructure today, we must navigate immediate aging system needs, with limited funds while trying to hire new people to help us deliver the projects we must build. Attracting and retaining new people, and coaching, mentoring, and teaching them will be vital to our success. Continuous improvement of existing business processes that are responsive to meeting infrastructure needs with limited resources. The successful candidate will collaborate with all business sections of our utility, other King County departments and leadership, regulatory agencies, regional partner agencies, elected officials, councils, tribal governments, and community-based organizations. Our regional wastewater treatment system has a big job to do. It operates around the clock to sustain a healthy environment and enables our region to thrive by supporting equitable economic development. You will work with teams from across all wastewater workgroups and lines of business to help shape how we as a utility adapt and respond to changing regulations and build infrastructure for future generations. You will manage a workgroup supporting one of King County's largest, most complex capital programs with a variety of interesting, challenging, and critical projects. About the Team: The Environmental and Community Services Section ensures WTD's projects and programs proceed efficiently and successfully. In this position you will manage teams obligated to advance strategic priorities such as King County's Equity and Social Justice ordinance, Strategic Climate Action Plan, Best-run Government priority area, and the Clean Water/Healthy Habitat initiative in supporting WTD's Capital Improvement Program and WTD Operations. These teams provide services required by state and federal law, King County Code, and local ordinances. You will be expected to manage work unit activities to meet or exceed all established standards for regulatory compliance and service to ratepayers. Our primary mission is to provide high-quality treatment to wastewater collected from local sewer agencies. With a workforce of about 800 employees and multiple facilities, we serve a population of 2 million people. Our goal is to ensure clean water for the present and future generations, preserving the natural beauty of our environment. We are committed to accountability, both to our ratepayers and to operating as a well-managed agency. We enforce regulations to reduce harmful waste discharge and actively educate the public and businesses on water quality protection. We prioritize accountability to our ratepayers and operate a well-managed agency that services over 2.3 million King County residents . Our regional wastewater treatment system not only sustains a healthy environment but also fuels economic development, fostering prosperity in our region. If you're passionate about making a difference and thrive in a collaborative environment, join us in our mission to safeguard our precious water resources. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As an ECSS Unit Manager , you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity . Apply now for a rewarding career at the Wastewater Treatment Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits , and growth opportunities. Job Duties What You Will Be Doing : Effectively lead and manage work in the Environmental and Community Service Section (ECSS) managing the daily operation of a work unit responsible and accountable for directing and supervising the work of supervisors, professional, technical, and administrative staff in a specific functional area, specifically supporting WTD's Capital Improvement Program (CIP) including the delivery of all capital programs and projects, and the integration of capital delivery functions and work processes. The ECSS functional areas include: Environmental Services Community Services Regulatory Compliance and Real Estate Acquisition Services Units Management of WTD's Industrial Waste Pretreatment Unit WTD's Education and Engagement Unit Experience, Qualifications, Knowledge, Skills Qualifications You Bring : A minimum of six (6) years of recent and verifiable experience at the supervisory level in the management or direct oversight of ECSS support services to large wastewater design and construction of capital projects, industrial waste pretreatment programs or education and engagement programs with a minimum of five (5) years of experience directly supervising personnel. Experience must include full oversight of personnel assigned to one of the following work disciplines serving capital improvement programs: community services; environmental planning; regulatory compliance and land acquisition; industrial waste pretreatment; or education and engagement. Demonstrated commitment to environmental stewardship, public health, regulatory compliance and service equity in the planning and delivery of projects and programs. Knowledge and skill in the principles and practices of successful supervision, employee coaching and performance management. Skill in applying strategic planning techniques to establish the direction and make decisions regarding multiple competing internal and external programs or projects. Skill in evaluating information to make decisions within and outside established guidelines with limited documentation. Established reputation as a strong leader who develops mutually respectful relationships, achieves consensus among competing interests and fosters a collaborative approach to problem-solving. Demonstrated experience and skill in working with elected officials and the general public to initiate programs and/or systems to enhance the use of existing and future resources. Skill in negotiating and identifying solutions that balance the division's and County's interests and those of the negotiating partner(s) within the financial capacity and staffing constraints. Substantial experience managing teams and overseeing consultants in the delivery of large programs and projects. Ability to provide an empowering leadership style and foster a productive and supportive work environment that attracts and retains quality employees, promotes teamwork, and challenges and develops employees. Ability to supervise staff at multiple locations while still fostering a team environment and maintaining consistency in deliverables and work product. Established ability to communicate effectively verbally and in writing. Competencies You Bring : Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Decision Quality - Making good and timely decisions that keep the organization moving forward. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures Accountability - Holding self and others accountable to meet commitments. Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. It Would Be Great if You Also Bring: Advanced knowledge of supervisory techniques and principles and the application of this knowledge in a highly technical and political environment. Advanced knowledge of business management techniques including organization development and change management, financial forecasting, strategy execution, and business value realization. Knowledge of strategic planning techniques and principles. Knowledge of portfolio, program and project management, construction, project control, asset management and contract administration techniques and principles. Knowledge of public utility finance and budgeting techniques and principles. Knowledge of wastewater treatment systems and operations Supplemental Information Working Conditions: Remote and Onsite Work Details: Employees in this role work remotely from a home location, with onsite reporting requirements 4 - 10 times a month. The frequency of onsite work is determined by business needs and may be adjusted accordingly. Onsite reporting locations may be at various King County worksites including the collaboration space at King Street Center (201 S. Jackson St, Seattle, WA 98104). This work arrangement promotes work-life-balance and reduces carbon footprint under the department's vision of Green Where We Work . Requirement: Employees must reside in Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements. Work Schedule: This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. Union Representation: This position is represented by the Teamster, Local 117. Pursuant to Article 12.1 Western Conference of Teamsters Pension Trust $2.00 per hour from the base wage will be submitted to the Western Conference of Teamsters Pension Trust Fund. Application and Selection Process: We welcome applications from all qualified i nternal King County employees only. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. To apply, submit a: Complete Application Optional Resume ( will be reviewed if submitted) Optional Cover Letter (will be reviewed if submitted) Responses to the supplemental questions Note: Additional documents won't be considered during minimum qualification screening. W ho to Contact: For more information regarding this recruitment, please contact Diana Eberly at diana.eberly@kingcounty.gov Discover More About the Wastewater Treatment Division : Visit our website and check us out at Facebook , X (formerly Twitter) , Instagram , YouTube , and the WTD Blog . Discover More About DNRP: Visit our DNRP website , explore an interactive map of our recent accomplishments and check us out at Facebook , X (formerly Twitter) , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News . Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement. Closing Date/Time:
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Project Specialist (IVC Case Manager - Rising Scholars Program) Job Category: NBU Job Opening Date: July 17, 2024 Job Closing Date: July 31, 2024 Locations: Irvine Valley College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: This position is grant funded to support the Rising Scholars Program for justice system impacted students (including currently or formerly incarcerated students). Lived expertise and/or professional experience with system impact is highly desired for this position. The Case Manager will assess, plan, implement, monitor, and evaluate the actions required to address both academic and nonacademic barriers to student success for Rising Scholars students. This position will not serve in a clinical capacity (i.e., provide psychotherapy to students), but will perform case management duties, provide individual appointments with students, needs assessments, facilitate referral access and service utilization, follow up and track student progress, and work collaboratively with on and off campus partners for student support. This position will serve an integral role within the holistic care model for student success used for the Rising Scholars Program. The Rising Scholars Case Manager will work collaboratively with the Basic Needs Program, EOPS, CalWorks, Guardian Scholars & NextUp, Counseling Office, Health and Wellness Center, and other supportive services on campus. The Case Manager will also be knowledgeable of, and develop partnerships with, off campus community resources designed to support justice impacted community members. REPRESENTATIVE DUTIES • Coordinate and provide case-management services that are culturally informed, centered in care for the student, tailored to each students specific needs, and in collaboration with fellow care providers on campus. • Conduct needs assessments and plans that includes,to address and students specific needs • Conduct all interactions with students and colleagues with an air of collaboration, transparency, and safety • Learn about and establish connections with off-campus and on-campus resources and agencies that provide services to targeted student populations. Maintain and update a centralized repository of on-campus and off-campus resources and services. • Facilitate multiple care-aspect (case coordination, information sharing, follow-up, monitoring). • Maintain accurate and timely case records (forms, referrals, and follow-up). • Record and maintain data collection and assessment related to the development of case management plans, outcomes, and statistical reports. • Design and implement interventions that will help students meet academic and personal goals. • Participate in relevant community outreach and on-campus committees. • Provide in-service training to staff on related topics. • Help students achieve wellness, service utilization, and increase autonomy. • Adhere to professional standards as outlined by protocols, rules, and regulations. QUALIFICATIONS • Excellent knowledge of case management principles. • Effective communication skills. • Excellent time management skills, problem solving, and ability to multi-task. • Familiarity with professional and technical emerging knowledge. Knowledge of: • The impacts the justice system has on individuals and the inequities that exist within the justice system based on race, age, gender, sexual orientation, social economic status, and so on. • Trauma informed care and the ability to apply this lens in the work with students. • Operational characteristics, services, and activities of the functions, programs, and operations of the assigned project or program area. • Goals and objectives of the assigned project or program area. • Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. • Information and research resources available related to areas of assignment. • Work organization and office management principles and practices. • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. • Interpersonal skills using tact, patience, and courtesy. • Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. • English usage, grammar, spelling, punctuation, and vocabulary. • Oral and written communication skills. • South Orange County Community College District • District organization, operations, policies, and objectives. • Pertinent federal, state, and local laws, codes, and regulations. • Microsoft 365. Ability to: • Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. • Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. • Coordinate and participate in the management of assigned project, program, or program area functions and services. • Plan, organize, and administer assigned program activities. • Establish and maintain community relationships. • Understand the nature of partnerships and identify mutual interests. • Assess community needs to develop appropriate service partnerships for assigned programs. • Use technical concepts and project management tools and techniques to effectively coordinate a project or program area and solve complex problems in creative and effective ways. • Develop recommendations for problematic areas and implement and monitor changes. • Participate in the development and administration of policies and procedures. • Participate in the preparation and administration of assigned budgets. • Coordinate projects with multiple tasks and re-prioritize as needed. • Perform a full range of complex and responsible program support as well as difficult administrative duties involving the use of independent judgment and personal initiative. • Oversee and participate in the management of the administrative functions and operations of the assigned office. • Establish, review, and revise office work priorities. • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. • Use sound judgment in recognizing scope of authority. • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. • Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public. • Provide specialized information and assistance to students, staff, and the general public. • Research, compile, assemble, analyze, and interpret data from diverse sources. • Prepare a variety of clear and concise administrative and financial reports. • Independently compose and prepare correspondence and memoranda. • Maintain complex and varied files and records. • Select, train, evaluate and provide work direction to assigned staff and student workers. • Plan, organize, coordinate, prioritize, perform, and delegate work. • Plan and organize work to meet schedules and changing deadlines. • Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. • Adapt to changing technologies and learn functionality of new equipment and systems. • Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. • Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Minimum: • The candidate will possess a minimum of a Bachelor's Degree from an accredited college or university, in an associated program, which may include health care, social work, psychology, sociology or a related field and at least two (2) years of experience working in human services, social work, or a related field. -OR- • Masters in Social Work (MSW) Preferred: Bilingual (Spanish language preferred) License or Certificate: • A valid California driver's license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Additional Information: $30/hr Up to 20 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to no notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accommodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/23 through 02/14/23 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
Jul 18, 2024
Part Time
Title: Project Specialist (IVC Case Manager - Rising Scholars Program) Job Category: NBU Job Opening Date: July 17, 2024 Job Closing Date: July 31, 2024 Locations: Irvine Valley College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: This position is grant funded to support the Rising Scholars Program for justice system impacted students (including currently or formerly incarcerated students). Lived expertise and/or professional experience with system impact is highly desired for this position. The Case Manager will assess, plan, implement, monitor, and evaluate the actions required to address both academic and nonacademic barriers to student success for Rising Scholars students. This position will not serve in a clinical capacity (i.e., provide psychotherapy to students), but will perform case management duties, provide individual appointments with students, needs assessments, facilitate referral access and service utilization, follow up and track student progress, and work collaboratively with on and off campus partners for student support. This position will serve an integral role within the holistic care model for student success used for the Rising Scholars Program. The Rising Scholars Case Manager will work collaboratively with the Basic Needs Program, EOPS, CalWorks, Guardian Scholars & NextUp, Counseling Office, Health and Wellness Center, and other supportive services on campus. The Case Manager will also be knowledgeable of, and develop partnerships with, off campus community resources designed to support justice impacted community members. REPRESENTATIVE DUTIES • Coordinate and provide case-management services that are culturally informed, centered in care for the student, tailored to each students specific needs, and in collaboration with fellow care providers on campus. • Conduct needs assessments and plans that includes,to address and students specific needs • Conduct all interactions with students and colleagues with an air of collaboration, transparency, and safety • Learn about and establish connections with off-campus and on-campus resources and agencies that provide services to targeted student populations. Maintain and update a centralized repository of on-campus and off-campus resources and services. • Facilitate multiple care-aspect (case coordination, information sharing, follow-up, monitoring). • Maintain accurate and timely case records (forms, referrals, and follow-up). • Record and maintain data collection and assessment related to the development of case management plans, outcomes, and statistical reports. • Design and implement interventions that will help students meet academic and personal goals. • Participate in relevant community outreach and on-campus committees. • Provide in-service training to staff on related topics. • Help students achieve wellness, service utilization, and increase autonomy. • Adhere to professional standards as outlined by protocols, rules, and regulations. QUALIFICATIONS • Excellent knowledge of case management principles. • Effective communication skills. • Excellent time management skills, problem solving, and ability to multi-task. • Familiarity with professional and technical emerging knowledge. Knowledge of: • The impacts the justice system has on individuals and the inequities that exist within the justice system based on race, age, gender, sexual orientation, social economic status, and so on. • Trauma informed care and the ability to apply this lens in the work with students. • Operational characteristics, services, and activities of the functions, programs, and operations of the assigned project or program area. • Goals and objectives of the assigned project or program area. • Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. • Information and research resources available related to areas of assignment. • Work organization and office management principles and practices. • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. • Interpersonal skills using tact, patience, and courtesy. • Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. • English usage, grammar, spelling, punctuation, and vocabulary. • Oral and written communication skills. • South Orange County Community College District • District organization, operations, policies, and objectives. • Pertinent federal, state, and local laws, codes, and regulations. • Microsoft 365. Ability to: • Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. • Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. • Coordinate and participate in the management of assigned project, program, or program area functions and services. • Plan, organize, and administer assigned program activities. • Establish and maintain community relationships. • Understand the nature of partnerships and identify mutual interests. • Assess community needs to develop appropriate service partnerships for assigned programs. • Use technical concepts and project management tools and techniques to effectively coordinate a project or program area and solve complex problems in creative and effective ways. • Develop recommendations for problematic areas and implement and monitor changes. • Participate in the development and administration of policies and procedures. • Participate in the preparation and administration of assigned budgets. • Coordinate projects with multiple tasks and re-prioritize as needed. • Perform a full range of complex and responsible program support as well as difficult administrative duties involving the use of independent judgment and personal initiative. • Oversee and participate in the management of the administrative functions and operations of the assigned office. • Establish, review, and revise office work priorities. • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. • Use sound judgment in recognizing scope of authority. • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. • Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public. • Provide specialized information and assistance to students, staff, and the general public. • Research, compile, assemble, analyze, and interpret data from diverse sources. • Prepare a variety of clear and concise administrative and financial reports. • Independently compose and prepare correspondence and memoranda. • Maintain complex and varied files and records. • Select, train, evaluate and provide work direction to assigned staff and student workers. • Plan, organize, coordinate, prioritize, perform, and delegate work. • Plan and organize work to meet schedules and changing deadlines. • Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. • Adapt to changing technologies and learn functionality of new equipment and systems. • Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. • Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Minimum: • The candidate will possess a minimum of a Bachelor's Degree from an accredited college or university, in an associated program, which may include health care, social work, psychology, sociology or a related field and at least two (2) years of experience working in human services, social work, or a related field. -OR- • Masters in Social Work (MSW) Preferred: Bilingual (Spanish language preferred) License or Certificate: • A valid California driver's license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Additional Information: $30/hr Up to 20 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to no notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accommodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/23 through 02/14/23 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. This position requires the employee to report to their headquarter designation five (5) days a week. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. **Spanish Bilingual Preferred ** Under the general supervision of the Staff Services Manager II - Registration and Titling Program Manager, the incumbent is responsible for planning, organizing, managing, and directing the work of the Riverside Registration and Titling (R&T) District Office. The incumbent will provide the necessary full-service support to the public and industry in the processing of varied and complex registration and titling functions for mobile homes, commercial modulars, floating homes and truck campers. The incumbent will be responsible for ensuring consistency and compliance with appropriate laws, rules, regulations, and program procedures. The incumbent will direct the activities of the subordinate staff and will be responsible for all aspects of the office's daily operations including ensuring cashiering functions are completed accurately and in a timely fashion. Periodic travel may be required on an as-needed basis. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. STAFF SERVICES MANAGER I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-442669 Position #(s): 401-854-4800-001 Working Title: District Office Manager Classification: STAFF SERVICES MANAGER I $6,963.00 - $8,650.00 # of Positions: 1 Work Location: Riverside County Telework: In Office Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Spanish Bilingual Preferred Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience, educational background, and qualifications that relate to the duties of this position.What experience do you have in interpreting, developing, and applying policies and/or procedures.Please describe your experience in leading, managing, and overseeing a team. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/14/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 442669 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development HCD Hiring Unit | JC 442669 651 Bannon Street (Lobby) Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong organizational, communication and writing skills • Ability to work independently, and as a member or leader of a team • Knowledge of data collection and mining practices • Excellent interpersonal skills • Strong knowledge of the principles of supervision and management • Knowledge of and basic working skills in Microsoft Outlook, Word, Excel • Knowledge of rulemaking subject to the Administrative Procedure Act • Knowledge of principles and practices of project management • Knowledge of policies and/or procedures, development and application • Knowledge of State management processes and procdures Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Hiring Unit | JC 442669 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . CalCareers If you're new to the state application process please visit 3 Steps to a State Job . Visit the SOQ Checklist for Candidates for tips on completing a Statement of Qualifications. All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/14/2024
Jul 25, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. This position requires the employee to report to their headquarter designation five (5) days a week. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. **Spanish Bilingual Preferred ** Under the general supervision of the Staff Services Manager II - Registration and Titling Program Manager, the incumbent is responsible for planning, organizing, managing, and directing the work of the Riverside Registration and Titling (R&T) District Office. The incumbent will provide the necessary full-service support to the public and industry in the processing of varied and complex registration and titling functions for mobile homes, commercial modulars, floating homes and truck campers. The incumbent will be responsible for ensuring consistency and compliance with appropriate laws, rules, regulations, and program procedures. The incumbent will direct the activities of the subordinate staff and will be responsible for all aspects of the office's daily operations including ensuring cashiering functions are completed accurately and in a timely fashion. Periodic travel may be required on an as-needed basis. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. STAFF SERVICES MANAGER I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-442669 Position #(s): 401-854-4800-001 Working Title: District Office Manager Classification: STAFF SERVICES MANAGER I $6,963.00 - $8,650.00 # of Positions: 1 Work Location: Riverside County Telework: In Office Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Spanish Bilingual Preferred Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience, educational background, and qualifications that relate to the duties of this position.What experience do you have in interpreting, developing, and applying policies and/or procedures.Please describe your experience in leading, managing, and overseeing a team. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/14/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 442669 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development HCD Hiring Unit | JC 442669 651 Bannon Street (Lobby) Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong organizational, communication and writing skills • Ability to work independently, and as a member or leader of a team • Knowledge of data collection and mining practices • Excellent interpersonal skills • Strong knowledge of the principles of supervision and management • Knowledge of and basic working skills in Microsoft Outlook, Word, Excel • Knowledge of rulemaking subject to the Administrative Procedure Act • Knowledge of principles and practices of project management • Knowledge of policies and/or procedures, development and application • Knowledge of State management processes and procdures Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Hiring Unit | JC 442669 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . CalCareers If you're new to the state application process please visit 3 Steps to a State Job . Visit the SOQ Checklist for Candidates for tips on completing a Statement of Qualifications. All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/14/2024
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 28, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
The closing date for this recruitment has been extended to August 12, 2024. This recruitment will establish an employment list to fill current and any future vacancies within the Tulare County Regional Transit Agency. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration. Current vacancy is with the Tulare County Regional Transit Agency located in Visalia. Typical Duties Manage all aspects of the Agency’s financial condition, including cash flow, grants management, revenue sources, and contract to asset management; work with Executive Director to create a budget and plan that sufficiently accounts for cash-flow on a monthly basis against anticipated monthly expenditures; perform a wide variety of responsible managerial and administrative support duties related to federal and state transit grant funding including grant preparation, administration, ensuring compliance and mandated reporting, work closely with federal agencies as grant and reporting system applications transition to the internet; administer the Transit budget including planning, preparation, purchasing, capital planning and revenue monitoring; prepare a variety of financial reports; participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures for transit operations as they relate to grant funding compliance and financial management; ensure efficient flow of federal funds using complex reconciliation techniques associated with a variety of systems processing requirement; develop and provide to various state and federal agencies a 5-year plan for Transit’s capital and operating budget; coordinate and collaborate with departments, divisions, and outside agencies; serve as a liaison to transit related organizations in relation to program funding activities; administer Transit’s Disadvantaged Business Enterprise program, ensuring compliance; manage and supervise the processing of transit purchasing activities; oversee and ensure payroll functions for the division are performed in compliance with policies, procedures, and labor agreements; develop, document, and maintain complex statistical information required for reporting to the city, county, state, and federal agencies in accordance with individual agency guidelines; review various personnel documents and reports and assist supervisors and managers in resolving personnel related issues; provide staff assistance to the Executive Director; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary; respond to the activation of the agency’s Emergency Operations Center (EOC) by coordinating the transportation of emergency personnel, resources, equipment, and supplies; participate in coordinating the Agency’s Disaster Route Priority Plan; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of grants management and federal procurement and finance guidelines; oversee operating and capital budget planning, modification, reporting and analysis, ensuring compliance with federal and state regulations; manage large-scale capital project investments in infrastructure, equipment, or other assets by ensuring sound financial decision-making and alignment with the agency’s strategic objectives; present monthly to the TCRTA Board of Trustees and in the role of Board Secretary/Treasurer review all Board resolutions and meeting minutes; serve as staff lead for the monthly Board Finance Committee which includes working closely with the Finance Committee Chair and setting the meeting agenda; Supervise and undertake tasks for Finance Department operations, including General Ledger, Accounts Receivable, Accounts Payable, Payroll, and Asset Management functions; coordinate procurement and purchasing activities, ensuring timely planning and best value for agency contracts; ensure compliance with Federal Transit Administration (FTA) and State of California financial management and grant administration requirements; in the area of compliance, serve in a lead role with the completion of the annual National Transit Database report and the FTA Triennial Review; provide general oversight of all contractual agreements, collaborating with legal counsel and insurance brokers; coordinate Disadvantaged Business Enterprise (DBE) activities, including goal setting and outreach efforts; supervise and coordinate internal and external audits, ensuring accurate preparation of financial statements; provide ongoing staff development and training to foster a culture of excellence, innovation, and accountability; serve as an active member of the executive leadership team, offering financial and operational advice and recommendations; build and maintain effective working relationships with board members, staff, state and federal funding partners, vendors, auditors, banking representatives and other stakeholders. Essential job duties may be assigned that are not listed above but are relative to this job classification. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.) Minimum Qualifications MINIMUM QUALIFICATIONS Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following. Education: A bachelor’s degree in accounting, or a closely related field from an accredited college or university. Experience: Four (4) years of experience in complex financial management of transit related programs that includes administration of grant funds and accounting responsibilities. Knowledge of : Federal Transit Administration (FTA) financial competency requirements and compliance; Federal and state transit grant programs including application, administration, and reporting requirements Principles and practices of public transportation and paratransit programs- : 5307 and 5339 formula funds and their respective rural funding source 5311 as administered by Caltrans; principles of budgeting and financial administration, public purchasing and bidding, contract development and administration; pertinent federal, state, and local laws, codes and regulations including the basic requirement of the Americans with Disabilities Act as it relates to public transit services; principles of management, analysis, and organizational design necessary to analyze and recommend change; principles of public and business administration, governmental functions, organization, and accounting; principles and methods of supervision; fiscal and personnel management; public funding, budgetary preparation, and control; current office methods, systems, procedures, forms, and equipment. Methods and procedures in analyzing problems and developing alternatives and solutions. Use of personal computers and Microsoft software programs. Skill/Ability to: Must be highly proficient in excel. Minimum knowledgebase requirement includes: Pivot Tables and Pivot Charts (including the use of =GETPIVOTDATA for dynamic analysis); Multiple criteria Lookups; Nested logical/IF formulas; Basic knowledge of Array formulas; Excel use of power pivot and Ability to pull down and integrate Backend data sources such as SSAS, JSON and OData Web Services, SQL Server, Microsoft Access, Flat Files, and others, and maybe ability to use Microsoft's Cloud PowerApps like Flow is highly desirable but not required. Conduct complex administrative and financial studies. Plan, assign, and supervise the work of others. Analyze, monitor, plan, prepare, and present complex administrative and financial studies. Analyze, monitor, plan, prepare, and present a complex budget with multi revenues sources. Analyze data, regulations, procedures, and requirements, and develop alternative solutions to a variety of administrative problems. Develop and achieve program goals. Establish priorities and assign and supervise work to ensure timely completion of critical projects and work. Revise, develop, and install methods and procedures; work independently, and organize and prioritize work. Read, comprehend, interpret, and explain complex legal and technical documents, reports, rules, regulations, and legislation. Establish and maintain effective working relationships with a wide variety of individuals, groups, and organizations. Be flexible to changes in workload and work situations; communicate effectively with a wide variety of people of various educational and socioeconomic backgrounds, in various program areas. Plan, prepare and effectively present material to groups. Give and follow oral and written instructions. Write clear and concise studies, reports, and fiscal information using correct grammar. HIGHLY DESIRABLE EMPLOYMENT STANDARDS: Experience: Account Payable; Accounts Receivable; directly managing Operating Expenditures and Revenues; eighteen (18) months of work in Public Transportation related finance experience that includes administration of FTA5307 and 5339 grant funds and accounting responsibilities; 5311 experience with CalTrans; Familiarity with California State Transportation Development Act (TDA) and associated funding streams (LTF and STA) along with filing for claims with MPO preferred. License or Certificate: Certified Government Financial Manager (CGFM) certification highly desirable Certified in Financial Forensics (CFF) highly desirable Chartered Financial Analyst (CFA) certification preferred Additional Information Conditions of Employment Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam. College Cost Reduction Access Act This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Bargaining Unit 19 The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change. Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability).This benefit is pro-rated and paid on a pay period basis (24 pay periods). Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP) . Retirement : The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems. Paid Holiday Leave : 12 set days and 1 personal holiday. Vacation Accrual : 2 weeks per year (0-3 years of service) 3 weeks per year (3-7 years of service) 4 weeks per year (7-11 years of service) 5 weeks per year (11+ years of service) Limit of 300 hours. FLSA exempt employees accrue an additional 5 days of vacation per year. Sick Leave Accrual : 12 days per year with unlimited accumulation, 48 hours of which may be used toward family sick leave. Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company . Long Term Disability Insurance: A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled. Employees are covered by State Disability Insurance. The premium is paid by the employee. Deferred Compensation : A voluntary deferred compensation plan is available. To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/ The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change. Closing Date/Time: 8/12/2024 11:59 PM Pacific
Jul 12, 2024
Full Time
The closing date for this recruitment has been extended to August 12, 2024. This recruitment will establish an employment list to fill current and any future vacancies within the Tulare County Regional Transit Agency. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration. Current vacancy is with the Tulare County Regional Transit Agency located in Visalia. Typical Duties Manage all aspects of the Agency’s financial condition, including cash flow, grants management, revenue sources, and contract to asset management; work with Executive Director to create a budget and plan that sufficiently accounts for cash-flow on a monthly basis against anticipated monthly expenditures; perform a wide variety of responsible managerial and administrative support duties related to federal and state transit grant funding including grant preparation, administration, ensuring compliance and mandated reporting, work closely with federal agencies as grant and reporting system applications transition to the internet; administer the Transit budget including planning, preparation, purchasing, capital planning and revenue monitoring; prepare a variety of financial reports; participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures for transit operations as they relate to grant funding compliance and financial management; ensure efficient flow of federal funds using complex reconciliation techniques associated with a variety of systems processing requirement; develop and provide to various state and federal agencies a 5-year plan for Transit’s capital and operating budget; coordinate and collaborate with departments, divisions, and outside agencies; serve as a liaison to transit related organizations in relation to program funding activities; administer Transit’s Disadvantaged Business Enterprise program, ensuring compliance; manage and supervise the processing of transit purchasing activities; oversee and ensure payroll functions for the division are performed in compliance with policies, procedures, and labor agreements; develop, document, and maintain complex statistical information required for reporting to the city, county, state, and federal agencies in accordance with individual agency guidelines; review various personnel documents and reports and assist supervisors and managers in resolving personnel related issues; provide staff assistance to the Executive Director; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary; respond to the activation of the agency’s Emergency Operations Center (EOC) by coordinating the transportation of emergency personnel, resources, equipment, and supplies; participate in coordinating the Agency’s Disaster Route Priority Plan; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of grants management and federal procurement and finance guidelines; oversee operating and capital budget planning, modification, reporting and analysis, ensuring compliance with federal and state regulations; manage large-scale capital project investments in infrastructure, equipment, or other assets by ensuring sound financial decision-making and alignment with the agency’s strategic objectives; present monthly to the TCRTA Board of Trustees and in the role of Board Secretary/Treasurer review all Board resolutions and meeting minutes; serve as staff lead for the monthly Board Finance Committee which includes working closely with the Finance Committee Chair and setting the meeting agenda; Supervise and undertake tasks for Finance Department operations, including General Ledger, Accounts Receivable, Accounts Payable, Payroll, and Asset Management functions; coordinate procurement and purchasing activities, ensuring timely planning and best value for agency contracts; ensure compliance with Federal Transit Administration (FTA) and State of California financial management and grant administration requirements; in the area of compliance, serve in a lead role with the completion of the annual National Transit Database report and the FTA Triennial Review; provide general oversight of all contractual agreements, collaborating with legal counsel and insurance brokers; coordinate Disadvantaged Business Enterprise (DBE) activities, including goal setting and outreach efforts; supervise and coordinate internal and external audits, ensuring accurate preparation of financial statements; provide ongoing staff development and training to foster a culture of excellence, innovation, and accountability; serve as an active member of the executive leadership team, offering financial and operational advice and recommendations; build and maintain effective working relationships with board members, staff, state and federal funding partners, vendors, auditors, banking representatives and other stakeholders. Essential job duties may be assigned that are not listed above but are relative to this job classification. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.) Minimum Qualifications MINIMUM QUALIFICATIONS Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following. Education: A bachelor’s degree in accounting, or a closely related field from an accredited college or university. Experience: Four (4) years of experience in complex financial management of transit related programs that includes administration of grant funds and accounting responsibilities. Knowledge of : Federal Transit Administration (FTA) financial competency requirements and compliance; Federal and state transit grant programs including application, administration, and reporting requirements Principles and practices of public transportation and paratransit programs- : 5307 and 5339 formula funds and their respective rural funding source 5311 as administered by Caltrans; principles of budgeting and financial administration, public purchasing and bidding, contract development and administration; pertinent federal, state, and local laws, codes and regulations including the basic requirement of the Americans with Disabilities Act as it relates to public transit services; principles of management, analysis, and organizational design necessary to analyze and recommend change; principles of public and business administration, governmental functions, organization, and accounting; principles and methods of supervision; fiscal and personnel management; public funding, budgetary preparation, and control; current office methods, systems, procedures, forms, and equipment. Methods and procedures in analyzing problems and developing alternatives and solutions. Use of personal computers and Microsoft software programs. Skill/Ability to: Must be highly proficient in excel. Minimum knowledgebase requirement includes: Pivot Tables and Pivot Charts (including the use of =GETPIVOTDATA for dynamic analysis); Multiple criteria Lookups; Nested logical/IF formulas; Basic knowledge of Array formulas; Excel use of power pivot and Ability to pull down and integrate Backend data sources such as SSAS, JSON and OData Web Services, SQL Server, Microsoft Access, Flat Files, and others, and maybe ability to use Microsoft's Cloud PowerApps like Flow is highly desirable but not required. Conduct complex administrative and financial studies. Plan, assign, and supervise the work of others. Analyze, monitor, plan, prepare, and present complex administrative and financial studies. Analyze, monitor, plan, prepare, and present a complex budget with multi revenues sources. Analyze data, regulations, procedures, and requirements, and develop alternative solutions to a variety of administrative problems. Develop and achieve program goals. Establish priorities and assign and supervise work to ensure timely completion of critical projects and work. Revise, develop, and install methods and procedures; work independently, and organize and prioritize work. Read, comprehend, interpret, and explain complex legal and technical documents, reports, rules, regulations, and legislation. Establish and maintain effective working relationships with a wide variety of individuals, groups, and organizations. Be flexible to changes in workload and work situations; communicate effectively with a wide variety of people of various educational and socioeconomic backgrounds, in various program areas. Plan, prepare and effectively present material to groups. Give and follow oral and written instructions. Write clear and concise studies, reports, and fiscal information using correct grammar. HIGHLY DESIRABLE EMPLOYMENT STANDARDS: Experience: Account Payable; Accounts Receivable; directly managing Operating Expenditures and Revenues; eighteen (18) months of work in Public Transportation related finance experience that includes administration of FTA5307 and 5339 grant funds and accounting responsibilities; 5311 experience with CalTrans; Familiarity with California State Transportation Development Act (TDA) and associated funding streams (LTF and STA) along with filing for claims with MPO preferred. License or Certificate: Certified Government Financial Manager (CGFM) certification highly desirable Certified in Financial Forensics (CFF) highly desirable Chartered Financial Analyst (CFA) certification preferred Additional Information Conditions of Employment Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam. College Cost Reduction Access Act This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Bargaining Unit 19 The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change. Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability).This benefit is pro-rated and paid on a pay period basis (24 pay periods). Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP) . Retirement : The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems. Paid Holiday Leave : 12 set days and 1 personal holiday. Vacation Accrual : 2 weeks per year (0-3 years of service) 3 weeks per year (3-7 years of service) 4 weeks per year (7-11 years of service) 5 weeks per year (11+ years of service) Limit of 300 hours. FLSA exempt employees accrue an additional 5 days of vacation per year. Sick Leave Accrual : 12 days per year with unlimited accumulation, 48 hours of which may be used toward family sick leave. Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company . Long Term Disability Insurance: A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled. Employees are covered by State Disability Insurance. The premium is paid by the employee. Deferred Compensation : A voluntary deferred compensation plan is available. To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/ The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change. Closing Date/Time: 8/12/2024 11:59 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Working under the general supervision of the Director of Patron Services, the Patron Services Manager, coordinates and manages the public lobbies and public gathering areas for Sobrato Hall, Hammer4, and all additional event spaces, including outdoor special events, special event planning and coordinating with Hammer clients. This position recruits, hires or engages, trains and oversees the many staff and volunteers who make up the team providing safety and ushering to the Hammer, including ensuring safety and security in crowd management. Additionally, this position oversees public space operations and amenities and displays, ensuring professional presentation and clarity to the patrons and public. Key Responsibilities Serve as on-site manager for public assemblies with emphasis on service and safety, overseeing staff of ushers and ticket-takers. Collaborate with ticketing, production, marketing, and concessions to provide guests a high-quality experience. Collaborate with Front of House and other departments to complete any setups necessary Represent Hammer Theatre Center positively and professionally in interactions with the public and private event clients. Recruit, hire or engage, train, and schedule appropriate volunteers and staff to meet lobby, Sobrato Hall, Hammer4 and other performance and event space needs including events that occur on evenings and weekends Participate in Emergency Preparedness program Process new student hires and new volunteers Act as House Management shift lead when necessary Act as principal client representative for front of house requirements Schedule 3rd party patron concession services Oversee and manage 3rd party patron concession services with emphasis on service Ensure public spaces are professional and presentable Manage special events Knowledge, Skills & Abilities Ability to interface with clients, patrons and colleagues in a professional, collegial manner Knowledge of theatre front of house operations Demonstrated knowledge and/or experience in developing a volunteer-based program General working knowledge of applicable university infrastructure, policies, and procedures Thorough knowledge of office methods, procedures, and practices Fluency in using standard office software packages Thorough knowledge of English grammar, punctuation, and spelling Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills Demonstrated competence in effectively presenting standard information in writing Demonstrated competence in understanding, interpreting, and communication procedure, policies, information, ideas, and instructions Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Three (3) years of related work experience Preferred Qualifications BA or BS or post-secondary education (or experience) in hospitality, service or retail industry Certificates and Training in First Aid/CPR, Stop the Bleed, Trained Crowd Management Minimum of two (2) years of related experience in hospitality, service or retail industry Experience with developing and maintaining volunteer programs Compensation Classification: Administrative Support Coordinator II Anticipated Hiring Range: $4,584/month - $5,000/month CSU Salary Range: $3,865/month - $6,336/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 5, 2024 through June 19, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Working under the general supervision of the Director of Patron Services, the Patron Services Manager, coordinates and manages the public lobbies and public gathering areas for Sobrato Hall, Hammer4, and all additional event spaces, including outdoor special events, special event planning and coordinating with Hammer clients. This position recruits, hires or engages, trains and oversees the many staff and volunteers who make up the team providing safety and ushering to the Hammer, including ensuring safety and security in crowd management. Additionally, this position oversees public space operations and amenities and displays, ensuring professional presentation and clarity to the patrons and public. Key Responsibilities Serve as on-site manager for public assemblies with emphasis on service and safety, overseeing staff of ushers and ticket-takers. Collaborate with ticketing, production, marketing, and concessions to provide guests a high-quality experience. Collaborate with Front of House and other departments to complete any setups necessary Represent Hammer Theatre Center positively and professionally in interactions with the public and private event clients. Recruit, hire or engage, train, and schedule appropriate volunteers and staff to meet lobby, Sobrato Hall, Hammer4 and other performance and event space needs including events that occur on evenings and weekends Participate in Emergency Preparedness program Process new student hires and new volunteers Act as House Management shift lead when necessary Act as principal client representative for front of house requirements Schedule 3rd party patron concession services Oversee and manage 3rd party patron concession services with emphasis on service Ensure public spaces are professional and presentable Manage special events Knowledge, Skills & Abilities Ability to interface with clients, patrons and colleagues in a professional, collegial manner Knowledge of theatre front of house operations Demonstrated knowledge and/or experience in developing a volunteer-based program General working knowledge of applicable university infrastructure, policies, and procedures Thorough knowledge of office methods, procedures, and practices Fluency in using standard office software packages Thorough knowledge of English grammar, punctuation, and spelling Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills Demonstrated competence in effectively presenting standard information in writing Demonstrated competence in understanding, interpreting, and communication procedure, policies, information, ideas, and instructions Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Three (3) years of related work experience Preferred Qualifications BA or BS or post-secondary education (or experience) in hospitality, service or retail industry Certificates and Training in First Aid/CPR, Stop the Bleed, Trained Crowd Management Minimum of two (2) years of related experience in hospitality, service or retail industry Experience with developing and maintaining volunteer programs Compensation Classification: Administrative Support Coordinator II Anticipated Hiring Range: $4,584/month - $5,000/month CSU Salary Range: $3,865/month - $6,336/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 5, 2024 through June 19, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, California, United States
Description SHRA is seeking an exceptional, team-oriented candidate for our Systems and Cloud Engineer role. The Systems and Cloud Engineer works as part of a team to provide robust, reliable, and secure: LAN/WAN and cloud infrastructure for the Agency. SHRA employees have the opportunity to perform meaningful and impactful work for an agency dedicated to providing affordable housing in the most impacted region of the nation. Education & Experience Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be: Experience: Minimum of 7 years of IT work experience designing, installing, and maintaining complex IT systems. Education : Bachelor’s Degree from an accredited four-year college or university with a major in network engineering, management information systems, computer science, or a closely related field. Required skills: Systems Administration of physical and virtual server environments Working Knowledge of Cloud Services: Office365, Azure, and AWS Strong understanding of Azure AD, DNS, Windows Servers, Firewalls, Switching, VPN Expertise in Microsoft server and desktop operating systems including Windows Server 2016/2019, Windows 10 and 11 Working knowledge of business backup and disaster recovery solutions Excellent written and verbal communication skills IT project management experience Self-starter and takes initiative in completing tasks and projects Ability to project a professional, friendly image over the phone and in person. Ability to analyze and solve problems quickly and completely Preferred skills: Proficiency in Microsoft PowerShell Proofpoint email security or other cloud-based email security platforms Experience managing firewalls with SSL decryption. Network switch, router, and firewall management experience IT Industry certifications or IT-related education Experience managing firewalls with deep packet inspection Experience with SSL VPN connectivity over Direct Internet Access Ability to: Perform duties independently under general, minimal supervision Manage time and set priorities amidst multiple tasks and deadlines. Manage complex projects and coordinate multiple tasks Maintain confidentiality and discretion. Establish and maintain effective working relationships with internal and external clients. Other Requirements : May be required to take and successfully pass a pre-employment physical examination. Job Duties & Responsibilities Note: The following duties are typical of those performed by incumbents in this class. Other related duties may be performed. Not all duties listed are necessarily performed by each individual. Placement at the IT Network Engineer level requires demonstrated experience and competency in performing a majority of the duties listed here . Complex Problem Resolution Troubleshoot and resolve system hardware, software, and network issues Monitor industry trends and developments for possible agency application Assume responsibility for security issues: physical, network, virus, and data center Coordinate Internet/Intranet access and ISP vendor problem resolution Document and communicate problem resolutions to other IT staff Technology and Architecture Planning Design and implementation of on-premises, hosted, and cloud solutions Provide and maintain network architecture documentation and charts Design and build networks that allow the organization to grow Assist with long-term technology planning Maintain and implement cloud technology Design, recommend and implement network upgrades Perform capacity planning and monitoring of network, cloud, and server resources Operations Oversee day-to-day operations of network, cloud, and server system Conduct annual contract review and approval ReviewandapprovehardwareandsoftwarerequisitionsforITandotherdepartments Obtain and review vendor certifications for network software and hardware Consult with other departments on technology issues, questions, needs Ensure interoperability of network, server, and cloud solutions Coordinate with other unit leads to make sure that technologies are compatible Coordinate remote access services and connectivity with other agencies System Administration Microsoft 365, Azure, and AWS storage administration Install operating system patches and updates Provide hardware support and installation Ensure system back up procedures are functional and followed Manage and maintain data center security, virtualization, and storage platforms Maintain network switching platform Update and manage the agency firewalls Project Management: Lead, plan, implement and measure the success of a variety of projects Develop project plans, assemble teams, make, and monitor project assignments Use project management tools to schedule tasks and resources Procure software, hardware, and services required for project implementation Consult with clients on projects and recommend solutions Modify project as necessary for success Report on the status of the project to the IT Program Manager Coordination and Administration Functions: Assist in coordinating activities on high-level projects or tasks with staff, vendors, and Agency departments Provide business analysis and feasibility studies and recommend solutions Provide guidance to other IT staff on technical projects Monitor quality control procedures Recommend changes in work processes Perform project management duties as assigned Assist in coordinating customer service functions In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 3% Supplemental Allowance towards benefits CalPERS Pension Retirement $50,000 life insurance Free downtown parking Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
Jul 20, 2024
Full Time
Description SHRA is seeking an exceptional, team-oriented candidate for our Systems and Cloud Engineer role. The Systems and Cloud Engineer works as part of a team to provide robust, reliable, and secure: LAN/WAN and cloud infrastructure for the Agency. SHRA employees have the opportunity to perform meaningful and impactful work for an agency dedicated to providing affordable housing in the most impacted region of the nation. Education & Experience Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be: Experience: Minimum of 7 years of IT work experience designing, installing, and maintaining complex IT systems. Education : Bachelor’s Degree from an accredited four-year college or university with a major in network engineering, management information systems, computer science, or a closely related field. Required skills: Systems Administration of physical and virtual server environments Working Knowledge of Cloud Services: Office365, Azure, and AWS Strong understanding of Azure AD, DNS, Windows Servers, Firewalls, Switching, VPN Expertise in Microsoft server and desktop operating systems including Windows Server 2016/2019, Windows 10 and 11 Working knowledge of business backup and disaster recovery solutions Excellent written and verbal communication skills IT project management experience Self-starter and takes initiative in completing tasks and projects Ability to project a professional, friendly image over the phone and in person. Ability to analyze and solve problems quickly and completely Preferred skills: Proficiency in Microsoft PowerShell Proofpoint email security or other cloud-based email security platforms Experience managing firewalls with SSL decryption. Network switch, router, and firewall management experience IT Industry certifications or IT-related education Experience managing firewalls with deep packet inspection Experience with SSL VPN connectivity over Direct Internet Access Ability to: Perform duties independently under general, minimal supervision Manage time and set priorities amidst multiple tasks and deadlines. Manage complex projects and coordinate multiple tasks Maintain confidentiality and discretion. Establish and maintain effective working relationships with internal and external clients. Other Requirements : May be required to take and successfully pass a pre-employment physical examination. Job Duties & Responsibilities Note: The following duties are typical of those performed by incumbents in this class. Other related duties may be performed. Not all duties listed are necessarily performed by each individual. Placement at the IT Network Engineer level requires demonstrated experience and competency in performing a majority of the duties listed here . Complex Problem Resolution Troubleshoot and resolve system hardware, software, and network issues Monitor industry trends and developments for possible agency application Assume responsibility for security issues: physical, network, virus, and data center Coordinate Internet/Intranet access and ISP vendor problem resolution Document and communicate problem resolutions to other IT staff Technology and Architecture Planning Design and implementation of on-premises, hosted, and cloud solutions Provide and maintain network architecture documentation and charts Design and build networks that allow the organization to grow Assist with long-term technology planning Maintain and implement cloud technology Design, recommend and implement network upgrades Perform capacity planning and monitoring of network, cloud, and server resources Operations Oversee day-to-day operations of network, cloud, and server system Conduct annual contract review and approval ReviewandapprovehardwareandsoftwarerequisitionsforITandotherdepartments Obtain and review vendor certifications for network software and hardware Consult with other departments on technology issues, questions, needs Ensure interoperability of network, server, and cloud solutions Coordinate with other unit leads to make sure that technologies are compatible Coordinate remote access services and connectivity with other agencies System Administration Microsoft 365, Azure, and AWS storage administration Install operating system patches and updates Provide hardware support and installation Ensure system back up procedures are functional and followed Manage and maintain data center security, virtualization, and storage platforms Maintain network switching platform Update and manage the agency firewalls Project Management: Lead, plan, implement and measure the success of a variety of projects Develop project plans, assemble teams, make, and monitor project assignments Use project management tools to schedule tasks and resources Procure software, hardware, and services required for project implementation Consult with clients on projects and recommend solutions Modify project as necessary for success Report on the status of the project to the IT Program Manager Coordination and Administration Functions: Assist in coordinating activities on high-level projects or tasks with staff, vendors, and Agency departments Provide business analysis and feasibility studies and recommend solutions Provide guidance to other IT staff on technical projects Monitor quality control procedures Recommend changes in work processes Perform project management duties as assigned Assist in coordinating customer service functions In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 3% Supplemental Allowance towards benefits CalPERS Pension Retirement $50,000 life insurance Free downtown parking Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer County is a great place to live, work, play and learn! For more information about Placer County, please visit www.placer.ca.gov. POSITION INFORMATION The Adult System of Care is seeking a Mental Health Services Coordinator (Staff Services Manager) to work in Health and Human Services' behavioral health programs. This position will be our Mental Health Services Act coordinator and will help us move toward the Behavioral Health Services Act requirements that were recently passed under the State of California's Proposition 1. This position is located in the new HHS center in Auburn and supports programs and services in both the adult and children's systems of care. The position reports to our Quality Manager and participates in management team meetings for both adult and children services. This position also serves as the designated Ethnic Services Manager while supervising a Senior Analyst and a consolidated analyst team that works on a variety of data, evaluations, grant monitoring and compliance requirements across the behavioral health systems. Together with the Quality Manager, the Mental Health Services Coordinator ensures quality and compliance across all behavioral health funding streams. The successful candidate is a data oriented analytical person with a desire to serve the community by helping HHS grow and improve services available to persons with severe mental illness, those suffering from substance abuse disorders, in addition to the unhoused. Duties include gathering public input and as such attendance at community meetings and events will be required which may include some evening and weekends. Other duties include contract management, ensuring community transparency, developing and analyzing data, supporting training, developing workforce (including peers) and promoting culturally driven decisions. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To plan, organize, manage, and serve as an advisor in support of assigned department in areas such as organizational development, staffing, business process, policy, procedural, legislative analysis, and related areas; research and analyze practices and procedures and develop recommendations for organizational, programmatic, policy, and procedural, improvements; to coordinate assigned areas of responsibility with other County departments and divisions and with external stakeholders; and to provide highly responsible and complex professional assistance to department management in areas of expertise. DISTINGUISHING CHARACTERISTICS This is a management classification responsible for planning, organizing, reviewing, and evaluating assigned analysis, studies, and programs. Responsibilities include developing and implementing policies and procedures, reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from the Staff Services Analyst - Senior by having management responsibility, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class is further distinguished from the Administrative & Fiscal Officer series in that the latter has responsibility for implementing and maintaining the budget process, fiscal recordkeeping and reporting operations with day-to-day oversight, and participation in fiscal/accounting operations and budget preparation/monitoring activities for assigned department/division. SUPERVISION RECEIVED AND EXERCISED Receive general direction from management staff of assigned work unit/department. Exercise general direction and supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Assume full management responsibility for assigned administrative, operational, and programmatic activities and analyses in areas of responsibility, including organizational development, staffing, business process, policy, procedural, program management, and legislative analysis. Develop, recommend, and implement program goals and objectives within assigned department. Provide leadership and supervision to professional, technical, and administrative support staff, either directly and through subordinate staff; coordinate staff training; participate in selection of staff; conduct performance evaluations; recommend and implement discipline procedures as appropriate; organize, assign, review, and evaluate work products, methods, and procedures. Contribute to the overall quality of the assigned areas of responsibility by developing, reviewing, and implementing policies and procedures to meet legal requirements and departmental needs; continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor the distribution of work, support systems, and internal reporting relationships; identify opportunities for improvement; direct the implementation of change; prepare various staff reports on operations and activities. Plan, coordinate, implement, promote, and oversee department-wide and/or Countywide programs, projects, and initiatives; oversee and participate in the development and implementation of program/project goals, objectives, policies, procedures, and priorities; oversee and participate in the development and implementation of strategies and work plans for the achievement of these goals. Develop departmental standards for projects, programs, and studies, including methodology, deliverable templates, and performance measurements. Manage the development and administration of assigned program budget; direct the forecast of additional funds needed for staffing and resources; direct the monitoring of and approve expenditures; direct and implement adjustments, as necessary. Provide consultation to meet staff needs, including recommending, designing, and coordinating changes to both business practices and specific technology solutions. Lead and participate in internal and interagency technical work groups to gather information for policy and decision making and to serve as an advisor in advancing and representing the priorities and interests of the department. Interpret departmental business needs and identify and analyze critical issues; recommend solutions and resolve complex problems; develop new processes and procedures to meet requirements and anticipated changes; advise staff and management on changes. Plan, organize, manage, and participate in conducting productivity and efficiency studies, performance audits, management reviews, and administrative analyses of organization systems and procedures; develop cost analyses and perform program evaluations; prepare complex analytical and statistical reports. Serve as a liaison between the department and federal and state legislators, other government entities, interest groups, and other stakeholders to advance and represent the priorities and interests of department and County. Research and evaluate the effect of current and pending legislation affecting the department and County; prepare critiques and research papers; advise management and recommend and implement policy and procedural changes. Develop consultant requests for proposals for professional services and administer the advertising and bid processes; evaluate proposals and recommend project award; negotiate contracts and agreements and administer same after award. Make presentations to the public, community groups, various committees, and elected boards. Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five years of increasingly responsible work experience managing programs and/or conducting detailed analysis requiring the preparation and submission of findings with recommendations. Training: Equivalent to a bachelor's degree from an accredited college or university with major coursework in public or business administration, political science, or a related field. Required License or Certificate: May need to possess a valid driver's license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Standard accepted principles and practices of motivation, team building, and conflict resolution. Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. Principles and practices of local government and county administration, organization, programs, and functions. Advanced principles, practices, concepts, theories, research methods, and sources of information related to assigned area of responsibility. Principles and techniques of administrative analysis, including workload measurement, workflow and layout, work simplification, and systems and procedure analysis. Applicable federal, state, and local laws, regulations, ordinances, and organizational policies and procedures related to areas of responsibility. Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports. Statistical methods and analysis and the use and interpretation of statistics in reports Modern office practices, methods, computer equipment, and applications related to the work. Techniques for effectively representing the County in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public. Ability to: On a continuous basis, know and understand all aspects of the job; analyze programs, operations, reports, business process systems and procedures and special projects; identify and interpret analytical, statistical information and federal, state and local policies, and regulations; observe and solve problems of operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight. Provide leadership and technical guidance as an advisor in assigned area of responsibility including performing varied duties that may include uncertainty in approach, methodology, or interpretation and evaluation processes, as well as continuing changes in program, technological developments, or conflicting requirements. Originate new techniques and establish standards by identifying and defining unknown conditions, resolving critical problems, and developing new theories. Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned program areas. Provide administrative and professional leadership and direction for assigned programs and projects. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical reports. Prepare and administer program budgets; allocate limited resources in a cost effective manner. Apply, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations. Plan, organize, direct, and coordinate the work of assigned staff; delegate authority and responsibility. Select, train, motivate, and evaluate the work of staff and train staff in work procedures. Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities. Work with various cultural and ethnic groups in a tactful and effective manner. Prepare comprehensive, clear, concise, and highly complex reports. Communicate clearly and concisely, both orally and in writing. Effectively represent the department and County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Establish and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Janine Martindale, Administrative Technician, at jmartind@placer.ca.gov or (530) 889-4083. Closing Date/Time: Open Until Filled
Jul 16, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer County is a great place to live, work, play and learn! For more information about Placer County, please visit www.placer.ca.gov. POSITION INFORMATION The Adult System of Care is seeking a Mental Health Services Coordinator (Staff Services Manager) to work in Health and Human Services' behavioral health programs. This position will be our Mental Health Services Act coordinator and will help us move toward the Behavioral Health Services Act requirements that were recently passed under the State of California's Proposition 1. This position is located in the new HHS center in Auburn and supports programs and services in both the adult and children's systems of care. The position reports to our Quality Manager and participates in management team meetings for both adult and children services. This position also serves as the designated Ethnic Services Manager while supervising a Senior Analyst and a consolidated analyst team that works on a variety of data, evaluations, grant monitoring and compliance requirements across the behavioral health systems. Together with the Quality Manager, the Mental Health Services Coordinator ensures quality and compliance across all behavioral health funding streams. The successful candidate is a data oriented analytical person with a desire to serve the community by helping HHS grow and improve services available to persons with severe mental illness, those suffering from substance abuse disorders, in addition to the unhoused. Duties include gathering public input and as such attendance at community meetings and events will be required which may include some evening and weekends. Other duties include contract management, ensuring community transparency, developing and analyzing data, supporting training, developing workforce (including peers) and promoting culturally driven decisions. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To plan, organize, manage, and serve as an advisor in support of assigned department in areas such as organizational development, staffing, business process, policy, procedural, legislative analysis, and related areas; research and analyze practices and procedures and develop recommendations for organizational, programmatic, policy, and procedural, improvements; to coordinate assigned areas of responsibility with other County departments and divisions and with external stakeholders; and to provide highly responsible and complex professional assistance to department management in areas of expertise. DISTINGUISHING CHARACTERISTICS This is a management classification responsible for planning, organizing, reviewing, and evaluating assigned analysis, studies, and programs. Responsibilities include developing and implementing policies and procedures, reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from the Staff Services Analyst - Senior by having management responsibility, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class is further distinguished from the Administrative & Fiscal Officer series in that the latter has responsibility for implementing and maintaining the budget process, fiscal recordkeeping and reporting operations with day-to-day oversight, and participation in fiscal/accounting operations and budget preparation/monitoring activities for assigned department/division. SUPERVISION RECEIVED AND EXERCISED Receive general direction from management staff of assigned work unit/department. Exercise general direction and supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Assume full management responsibility for assigned administrative, operational, and programmatic activities and analyses in areas of responsibility, including organizational development, staffing, business process, policy, procedural, program management, and legislative analysis. Develop, recommend, and implement program goals and objectives within assigned department. Provide leadership and supervision to professional, technical, and administrative support staff, either directly and through subordinate staff; coordinate staff training; participate in selection of staff; conduct performance evaluations; recommend and implement discipline procedures as appropriate; organize, assign, review, and evaluate work products, methods, and procedures. Contribute to the overall quality of the assigned areas of responsibility by developing, reviewing, and implementing policies and procedures to meet legal requirements and departmental needs; continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor the distribution of work, support systems, and internal reporting relationships; identify opportunities for improvement; direct the implementation of change; prepare various staff reports on operations and activities. Plan, coordinate, implement, promote, and oversee department-wide and/or Countywide programs, projects, and initiatives; oversee and participate in the development and implementation of program/project goals, objectives, policies, procedures, and priorities; oversee and participate in the development and implementation of strategies and work plans for the achievement of these goals. Develop departmental standards for projects, programs, and studies, including methodology, deliverable templates, and performance measurements. Manage the development and administration of assigned program budget; direct the forecast of additional funds needed for staffing and resources; direct the monitoring of and approve expenditures; direct and implement adjustments, as necessary. Provide consultation to meet staff needs, including recommending, designing, and coordinating changes to both business practices and specific technology solutions. Lead and participate in internal and interagency technical work groups to gather information for policy and decision making and to serve as an advisor in advancing and representing the priorities and interests of the department. Interpret departmental business needs and identify and analyze critical issues; recommend solutions and resolve complex problems; develop new processes and procedures to meet requirements and anticipated changes; advise staff and management on changes. Plan, organize, manage, and participate in conducting productivity and efficiency studies, performance audits, management reviews, and administrative analyses of organization systems and procedures; develop cost analyses and perform program evaluations; prepare complex analytical and statistical reports. Serve as a liaison between the department and federal and state legislators, other government entities, interest groups, and other stakeholders to advance and represent the priorities and interests of department and County. Research and evaluate the effect of current and pending legislation affecting the department and County; prepare critiques and research papers; advise management and recommend and implement policy and procedural changes. Develop consultant requests for proposals for professional services and administer the advertising and bid processes; evaluate proposals and recommend project award; negotiate contracts and agreements and administer same after award. Make presentations to the public, community groups, various committees, and elected boards. Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five years of increasingly responsible work experience managing programs and/or conducting detailed analysis requiring the preparation and submission of findings with recommendations. Training: Equivalent to a bachelor's degree from an accredited college or university with major coursework in public or business administration, political science, or a related field. Required License or Certificate: May need to possess a valid driver's license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Standard accepted principles and practices of motivation, team building, and conflict resolution. Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. Principles and practices of local government and county administration, organization, programs, and functions. Advanced principles, practices, concepts, theories, research methods, and sources of information related to assigned area of responsibility. Principles and techniques of administrative analysis, including workload measurement, workflow and layout, work simplification, and systems and procedure analysis. Applicable federal, state, and local laws, regulations, ordinances, and organizational policies and procedures related to areas of responsibility. Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports. Statistical methods and analysis and the use and interpretation of statistics in reports Modern office practices, methods, computer equipment, and applications related to the work. Techniques for effectively representing the County in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public. Ability to: On a continuous basis, know and understand all aspects of the job; analyze programs, operations, reports, business process systems and procedures and special projects; identify and interpret analytical, statistical information and federal, state and local policies, and regulations; observe and solve problems of operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight. Provide leadership and technical guidance as an advisor in assigned area of responsibility including performing varied duties that may include uncertainty in approach, methodology, or interpretation and evaluation processes, as well as continuing changes in program, technological developments, or conflicting requirements. Originate new techniques and establish standards by identifying and defining unknown conditions, resolving critical problems, and developing new theories. Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned program areas. Provide administrative and professional leadership and direction for assigned programs and projects. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical reports. Prepare and administer program budgets; allocate limited resources in a cost effective manner. Apply, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations. Plan, organize, direct, and coordinate the work of assigned staff; delegate authority and responsibility. Select, train, motivate, and evaluate the work of staff and train staff in work procedures. Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities. Work with various cultural and ethnic groups in a tactful and effective manner. Prepare comprehensive, clear, concise, and highly complex reports. Communicate clearly and concisely, both orally and in writing. Effectively represent the department and County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Establish and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Janine Martindale, Administrative Technician, at jmartind@placer.ca.gov or (530) 889-4083. Closing Date/Time: Open Until Filled
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Registered Nurse (SC - Substitute) Job Category: NBU Job Opening Date: July 18, 2024 Job Closing Date: July 31, 2024 Locations: Saddleback College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from an appropriate level manager or administrator, performs a variety of clinical skills in health assessment, triage, nursing diagnosis and treatment, health counseling, and referral in the delivery of episodic health care and promotion; works with a team of medical providers, clinical therapists, and other staff; provides a variety of medical and/or mental health assistance to students. Serves as a health educator and advocate for students. Duties and responsibilities are carried out within the framework of established laws, scope of practice, policies, procedures, and guidelines. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provides nursing care and related health services; triages students; makes independent nursing assessments and evaluations regarding injuries and illnesses; provides first aid, emergency care, or crisis intervention in accordance with federal, state and College/District, scope of practice, regulations, and protocols; assists the manager/administrator in meeting reporting requirements, functional responsibilities, and objectives. Performs diagnostic tests to assess patient conditions; administers immunizations/vaccines; advises patients on health maintenance and disease prevention and provides referrals for care as necessary; assists physicians, nurse practitioners, and physician assistants with patient care; refers to emergency services when appropriate. Provides instructions to patients, orally and in writing, regarding findings, care plans, and follow-up recommendations; provides recommendations and referrals to appropriate community agencies and services. Compiles, prepares, evaluates, maintains, and updates health center-related data, records, reports, and files; documents patient medical information, condition, treatment, advice, and referrals on patient medical charts utilizing electronic medical records; maintains confidential patient medical records; reviews data, records, reports, and files for completeness and accuracy; provides copies of medical records to patients following policy and procedures; provides medical records to other agencies as requested, within policies, procedures, and HIPAA guidelines. Participates in planning and implementing health and wellness programs, activities, and clinics; serves as a health educator and advocate; distributes health education materials and participates in health education events, including public speaking. Participates in budget activities; monitors, inventories, and orders medications and other clinical medical supplies; receives and records medical supplies and special orders; notifies supervisor of any missing items; disposes outdated supplies and medications according to state guidelines; secures medication and supply areas; safely stores all items in appropriate designated areas; maintains documentation of vaccines and medications received; monitors a variety of patient handouts for current content and quantities; reorganizes and restocks health information pamphlets in reception area. Communicates with patients, medical professionals, and a variety of outside agencies to exchange information and resolve issues or concerns as allowed by laws governing the release of medical information; ensures compliance with, and abides by, all health office, District, state, and federal policies, laws, rules, and regulations; adheres to all confidentiality practices, guidelines, and regulations, including those required by HIPAA guidelines/regulations. Cleans, organizes, and maintains assigned areas and equipment; restocks exam rooms with appropriate supplies and health information; sterilizes instruments following established autoclave manufacturer guidelines; performs monthly maintenance on autoclave equipment. Works collaboratively with Campus Police and other departments and agencies to respond to campus emergencies; serves as a member of the College Emergency Response Team. Maintains current knowledge and stays up to date on SHWC/SHC requirements; attends and participates in trainings, meetings, workshops, and conferences; learns new state and federal laws, rules, and regulations pertaining to health centers; participates in the development of new/revised procedures to accommodate changes; attends and participates in diversity, equity, and inclusion trainings and events. Maintains compliance with online coursework and other mandatory trainings and certifications (i.e., FERPA, HIPAA, CPR/First Aid, etc.) as directed by supervisor. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives; serves as liaison, and assists with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations and strategic partners. Provides functional and technical training, guidance, and work direction to lower-level staff and student workers; participates in the training of new employees as necessary. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings; utilizes various computer applications and software packages. Assures the timely completion of work in accordance with established policies, procedures, and standards. Serves as a mandated reporter per the California Penal Code. Performs related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of : Primary care and preventative visits; a wide variety of health issues such as nutrition, stress management, reproductive health, mental health, communicable diseases, alcohol and substance abuse. Current principles, practices, methods, and techniques in the field of nursing. Medications and their desired effects, side effects, and complications of their use. Basic laboratory procedures. Common medical, physical, and psychological conditions, causes, and the procedures involved in treatment of these conditions. Community resources and current trends and concepts, ethics, and legal matters pertaining to the nursing and medical practice and mental health issues. Principles and practices of healthcare quality control assurance. Communicable disease epidemiology, prevention, and control in accordance with recommendations from local and state public health departments, and the Centers for Disease Control. Basic first aid, cardiopulmonary resuscitation (CPR), and health assessment techniques. Mandated reporting laws, Title IX, and FERPA regulations. Purposes, uses, and operating characteristics of a variety of equipment and supplies used in the provision of medical care, treatment, and related services. Principles and practices of data collection and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the HWC/SHC; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the health and wellness center; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the health and wellness center. Information and research resources available related to health and wellness centers. Work organization and current medical office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles, practices, and procedures of safety, sanitation, and infection control requirements related to health care facilities and equipment, sterilization techniques and medical waste disposal procedures. Principles and techniques used in providing a high level of customer service and patient care. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent federal, state, and local laws, codes, and regulations, including FERPA, HIPAA, and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; confidentiality requirements applicable to patient health reports and records. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. HIPAA requirements; principles, practices, requirements, and procedures of records management. Occupational hazards, health, and standard safety policies and procedures applicable to a health and wellness center, including applicable OSHA rules and regulations. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to : Assess medical and mental health problems, assist with conducting comprehensive physical examinations and obtain lab work; provide medical and mental health treatment plans per provider recommendations. Triage medical situations and differentiate between non-urgent, urgent, and emergent situations; recognize adverse signs and symptoms; remain calm and appropriately respond to emergency situations; administer First Aid, CPR, and AED. Collect, organize, record, and communicate data relevant to health assessments as per current legal requirements. Operate a variety of medical equipment. Work collaboratively with physicians, nurse practitioners, physician assistants and other members of medical and mental health teams. Instruct and counsel patients on health matters, including referrals to appropriate providers and community resources. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to the health needs and requests; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Adhere to ethical standards of the nursing profession as described by the American Nursing Association. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Perform arithmetic calculations quickly and accurately. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training : Completion of an Associate's Degree from an accredited college in Nursing. Bachelor's degree or higher in Nursing preferred. Experience : Three years of experience as a LVN or RN in a school/college, community health, acute/urgent, or emergency care setting. License or Certificate : Possession of a valid Registered Nurse license issued by the Board of Nursing Possession of a valid Basic Life Support certificate. Possession of a valid CPR/AED (Cardiopulmonary Resuscitation/Automatic External Defibrillation) Certificate. Possession of updated immunizations and titers to communicable diseases in accordance with the college policy and CDC recommendations is required at the time of appointment. Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Public Health Nurse Certification preferred. PHSYICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a clinic. Occasional response to any on-campus site during clear or inclement weather. Exposure to communicable diseases and other illnesses. Physical : Primary functions require sufficient physical ability and mobility to work in a clinical setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to assist in lifting or moving patients; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction. Hearing : Hear in the normal audio range with or without correction. Additional Information: $49.78/hr Up to 24 hours per week Schedule TBD On-site only SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
Jul 19, 2024
Part Time
Title: Registered Nurse (SC - Substitute) Job Category: NBU Job Opening Date: July 18, 2024 Job Closing Date: July 31, 2024 Locations: Saddleback College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from an appropriate level manager or administrator, performs a variety of clinical skills in health assessment, triage, nursing diagnosis and treatment, health counseling, and referral in the delivery of episodic health care and promotion; works with a team of medical providers, clinical therapists, and other staff; provides a variety of medical and/or mental health assistance to students. Serves as a health educator and advocate for students. Duties and responsibilities are carried out within the framework of established laws, scope of practice, policies, procedures, and guidelines. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provides nursing care and related health services; triages students; makes independent nursing assessments and evaluations regarding injuries and illnesses; provides first aid, emergency care, or crisis intervention in accordance with federal, state and College/District, scope of practice, regulations, and protocols; assists the manager/administrator in meeting reporting requirements, functional responsibilities, and objectives. Performs diagnostic tests to assess patient conditions; administers immunizations/vaccines; advises patients on health maintenance and disease prevention and provides referrals for care as necessary; assists physicians, nurse practitioners, and physician assistants with patient care; refers to emergency services when appropriate. Provides instructions to patients, orally and in writing, regarding findings, care plans, and follow-up recommendations; provides recommendations and referrals to appropriate community agencies and services. Compiles, prepares, evaluates, maintains, and updates health center-related data, records, reports, and files; documents patient medical information, condition, treatment, advice, and referrals on patient medical charts utilizing electronic medical records; maintains confidential patient medical records; reviews data, records, reports, and files for completeness and accuracy; provides copies of medical records to patients following policy and procedures; provides medical records to other agencies as requested, within policies, procedures, and HIPAA guidelines. Participates in planning and implementing health and wellness programs, activities, and clinics; serves as a health educator and advocate; distributes health education materials and participates in health education events, including public speaking. Participates in budget activities; monitors, inventories, and orders medications and other clinical medical supplies; receives and records medical supplies and special orders; notifies supervisor of any missing items; disposes outdated supplies and medications according to state guidelines; secures medication and supply areas; safely stores all items in appropriate designated areas; maintains documentation of vaccines and medications received; monitors a variety of patient handouts for current content and quantities; reorganizes and restocks health information pamphlets in reception area. Communicates with patients, medical professionals, and a variety of outside agencies to exchange information and resolve issues or concerns as allowed by laws governing the release of medical information; ensures compliance with, and abides by, all health office, District, state, and federal policies, laws, rules, and regulations; adheres to all confidentiality practices, guidelines, and regulations, including those required by HIPAA guidelines/regulations. Cleans, organizes, and maintains assigned areas and equipment; restocks exam rooms with appropriate supplies and health information; sterilizes instruments following established autoclave manufacturer guidelines; performs monthly maintenance on autoclave equipment. Works collaboratively with Campus Police and other departments and agencies to respond to campus emergencies; serves as a member of the College Emergency Response Team. Maintains current knowledge and stays up to date on SHWC/SHC requirements; attends and participates in trainings, meetings, workshops, and conferences; learns new state and federal laws, rules, and regulations pertaining to health centers; participates in the development of new/revised procedures to accommodate changes; attends and participates in diversity, equity, and inclusion trainings and events. Maintains compliance with online coursework and other mandatory trainings and certifications (i.e., FERPA, HIPAA, CPR/First Aid, etc.) as directed by supervisor. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives; serves as liaison, and assists with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations and strategic partners. Provides functional and technical training, guidance, and work direction to lower-level staff and student workers; participates in the training of new employees as necessary. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings; utilizes various computer applications and software packages. Assures the timely completion of work in accordance with established policies, procedures, and standards. Serves as a mandated reporter per the California Penal Code. Performs related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of : Primary care and preventative visits; a wide variety of health issues such as nutrition, stress management, reproductive health, mental health, communicable diseases, alcohol and substance abuse. Current principles, practices, methods, and techniques in the field of nursing. Medications and their desired effects, side effects, and complications of their use. Basic laboratory procedures. Common medical, physical, and psychological conditions, causes, and the procedures involved in treatment of these conditions. Community resources and current trends and concepts, ethics, and legal matters pertaining to the nursing and medical practice and mental health issues. Principles and practices of healthcare quality control assurance. Communicable disease epidemiology, prevention, and control in accordance with recommendations from local and state public health departments, and the Centers for Disease Control. Basic first aid, cardiopulmonary resuscitation (CPR), and health assessment techniques. Mandated reporting laws, Title IX, and FERPA regulations. Purposes, uses, and operating characteristics of a variety of equipment and supplies used in the provision of medical care, treatment, and related services. Principles and practices of data collection and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the HWC/SHC; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the health and wellness center; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the health and wellness center. Information and research resources available related to health and wellness centers. Work organization and current medical office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles, practices, and procedures of safety, sanitation, and infection control requirements related to health care facilities and equipment, sterilization techniques and medical waste disposal procedures. Principles and techniques used in providing a high level of customer service and patient care. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent federal, state, and local laws, codes, and regulations, including FERPA, HIPAA, and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; confidentiality requirements applicable to patient health reports and records. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. HIPAA requirements; principles, practices, requirements, and procedures of records management. Occupational hazards, health, and standard safety policies and procedures applicable to a health and wellness center, including applicable OSHA rules and regulations. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to : Assess medical and mental health problems, assist with conducting comprehensive physical examinations and obtain lab work; provide medical and mental health treatment plans per provider recommendations. Triage medical situations and differentiate between non-urgent, urgent, and emergent situations; recognize adverse signs and symptoms; remain calm and appropriately respond to emergency situations; administer First Aid, CPR, and AED. Collect, organize, record, and communicate data relevant to health assessments as per current legal requirements. Operate a variety of medical equipment. Work collaboratively with physicians, nurse practitioners, physician assistants and other members of medical and mental health teams. Instruct and counsel patients on health matters, including referrals to appropriate providers and community resources. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to the health needs and requests; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Adhere to ethical standards of the nursing profession as described by the American Nursing Association. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Perform arithmetic calculations quickly and accurately. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training : Completion of an Associate's Degree from an accredited college in Nursing. Bachelor's degree or higher in Nursing preferred. Experience : Three years of experience as a LVN or RN in a school/college, community health, acute/urgent, or emergency care setting. License or Certificate : Possession of a valid Registered Nurse license issued by the Board of Nursing Possession of a valid Basic Life Support certificate. Possession of a valid CPR/AED (Cardiopulmonary Resuscitation/Automatic External Defibrillation) Certificate. Possession of updated immunizations and titers to communicable diseases in accordance with the college policy and CDC recommendations is required at the time of appointment. Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Public Health Nurse Certification preferred. PHSYICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a clinic. Occasional response to any on-campus site during clear or inclement weather. Exposure to communicable diseases and other illnesses. Physical : Primary functions require sufficient physical ability and mobility to work in a clinical setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to assist in lifting or moving patients; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction. Hearing : Hear in the normal audio range with or without correction. Additional Information: $49.78/hr Up to 24 hours per week Schedule TBD On-site only SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Administrative Analyst, Television and Media Production Classification Administrative Analyst/Specialist - Exempt I AutoReqId 540948 Department College Centralized IT Sub-Division Academic Affairs IT Administration Salary Range Classification Range $ 4,379 - $ 7,922 per month (Hiring range depending on qualifications, not anticipated to exceed $4,379 - $5,258 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; This is a temporary position to end on or before June 30, 2025, with a possibility of renewal on an annual basis if funds and/or program needs exist. Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Information Technology Services strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join our College Centralized IT team as the Administrative Analyst, Television and Media Production (Administrative Analyst/Specialist - Exempt I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Department of Titan Communications is a fast-paced, high-energy, and collaborative work environment where teamwork and collegiality are essential for success. The successful Administrative Analyst must be detail-oriented, have a strong service orientation, and possess a can-do attitude toward their work in support of Titan Communications, the College of Communications, and the University's overall goals. Every team member plays an integral role in providing students, faculty, and staff with the highest level of stewardship to ensure a positive and fulfilling broadcast and media learning experience. Requires fulfilling coordination, administrative, and media production complex duties related to the educational media center. This includes hiring, scheduling crew and distributing video projects, conferring with department director to determine progress of work and completion dates; and compiling reports on progress of work, assist with productions and editing, inventory levels, costs, equipment check-out, and production problems. Also includes coordinating and expediting the flow of work and materials within or between departments. Assists with purchasing, budgeting, staffing, and supporting the check-out facilities and inventory. Administrative Analyst must work and support the external clients, students, faculty, and university staff in a positive professional manner, and lead and support students in extra-curricular activities. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus two years of related experience. Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Ability to manage administrative and office duties, such as basic accounting, recruiting, scheduling, corresponding, studio and office organization, publicity, inventory, and equipment check-out. In addition, may support original programming in television and audio productions as a crew member. Ability to critique and evaluate works in progress for instructional design and impact. Demonstrated ability to effectively provide technical and aesthetic leadership and work direction to others. Must also work well on a team as regular coordination and collaboration with a direct manager and other university staff is required. Extensive and in-depth knowledge in production management, including research and analytical methodologies. Comprehensive and in-depth knowledge of production theory, principles, and techniques as they apply to multimedia. Ability to understand and analyze departmental problems from a future-oriented and broad interactive perspective and readily develop proactive solutions that integrate strategic goals into tactical operations. Skilled in video and media productions, project management, and student assistant management and coordination. Ability to effectively use applicable software in analysis, research, and reporting activities and projects. Ability to quickly research and incorporate subject matter expertise to provide production direction and enhance the quality of productions and the media center as a whole. Ability to evaluate the effectiveness of video projects. Ability to develop innovative solutions to complex communication problems. Demonstrated consulting skills to work with faculty and staff to develop productions that meet stated objectives. Ability to effectively use all communication methods and formats and use expertise and persuasion, and negotiation skills to build consensus to achieve short- and long-term goals and objectives. Ability to effectively communicate with and influence high-level and diverse contacts inside and outside of the California State University (CSU) system. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jul 04 2024 Pacific Daylight Time Applications close: Jul 18 2024 Pacific Daylight Time Closing Date/Time:
Jul 05, 2024
Job Title Administrative Analyst, Television and Media Production Classification Administrative Analyst/Specialist - Exempt I AutoReqId 540948 Department College Centralized IT Sub-Division Academic Affairs IT Administration Salary Range Classification Range $ 4,379 - $ 7,922 per month (Hiring range depending on qualifications, not anticipated to exceed $4,379 - $5,258 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; This is a temporary position to end on or before June 30, 2025, with a possibility of renewal on an annual basis if funds and/or program needs exist. Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Information Technology Services strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join our College Centralized IT team as the Administrative Analyst, Television and Media Production (Administrative Analyst/Specialist - Exempt I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Department of Titan Communications is a fast-paced, high-energy, and collaborative work environment where teamwork and collegiality are essential for success. The successful Administrative Analyst must be detail-oriented, have a strong service orientation, and possess a can-do attitude toward their work in support of Titan Communications, the College of Communications, and the University's overall goals. Every team member plays an integral role in providing students, faculty, and staff with the highest level of stewardship to ensure a positive and fulfilling broadcast and media learning experience. Requires fulfilling coordination, administrative, and media production complex duties related to the educational media center. This includes hiring, scheduling crew and distributing video projects, conferring with department director to determine progress of work and completion dates; and compiling reports on progress of work, assist with productions and editing, inventory levels, costs, equipment check-out, and production problems. Also includes coordinating and expediting the flow of work and materials within or between departments. Assists with purchasing, budgeting, staffing, and supporting the check-out facilities and inventory. Administrative Analyst must work and support the external clients, students, faculty, and university staff in a positive professional manner, and lead and support students in extra-curricular activities. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus two years of related experience. Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Ability to manage administrative and office duties, such as basic accounting, recruiting, scheduling, corresponding, studio and office organization, publicity, inventory, and equipment check-out. In addition, may support original programming in television and audio productions as a crew member. Ability to critique and evaluate works in progress for instructional design and impact. Demonstrated ability to effectively provide technical and aesthetic leadership and work direction to others. Must also work well on a team as regular coordination and collaboration with a direct manager and other university staff is required. Extensive and in-depth knowledge in production management, including research and analytical methodologies. Comprehensive and in-depth knowledge of production theory, principles, and techniques as they apply to multimedia. Ability to understand and analyze departmental problems from a future-oriented and broad interactive perspective and readily develop proactive solutions that integrate strategic goals into tactical operations. Skilled in video and media productions, project management, and student assistant management and coordination. Ability to effectively use applicable software in analysis, research, and reporting activities and projects. Ability to quickly research and incorporate subject matter expertise to provide production direction and enhance the quality of productions and the media center as a whole. Ability to evaluate the effectiveness of video projects. Ability to develop innovative solutions to complex communication problems. Demonstrated consulting skills to work with faculty and staff to develop productions that meet stated objectives. Ability to effectively use all communication methods and formats and use expertise and persuasion, and negotiation skills to build consensus to achieve short- and long-term goals and objectives. Ability to effectively communicate with and influence high-level and diverse contacts inside and outside of the California State University (CSU) system. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jul 04 2024 Pacific Daylight Time Applications close: Jul 18 2024 Pacific Daylight Time Closing Date/Time:
REGIONAL GOVERNMENT SERVICES
Roseville, California, United States
Position Description Are you a visionary leader with a passion for innovation and technology? We are seeking a Chief Technology Officer (CTO) to spearhead the technological development and implementation of systems that support the delivery of welfare services to millions of Californians. If you are driven by innovation and ready to lead a talented and dynamic team, we want to hear from you. via Click here for full recruitment information. The Chief Technology Officer is responsible for leading ongoing technological development and implementation of CalSAWS and other ancillaries including BenefitsCal, Customer Service Center solution, and imaging. This position will provide hands-on leadership, lead a team to drive innovation, and oversee the design, development, and maintenance of the technology infrastructure. Key Responsibilities: Innovative Strategy & Roadmap: Develop and implement a forward-thinking technology strategy, leveraging emerging technologies and industry best practices to meet current and future needs. Team Leadership: Lead a team of technology professionals in the design, development, and maintenance of our infrastructure, applications, and databases. Culture of Innovation: Foster a culture of continuous improvement, encouraging creative thinking and exploration of new technologies. Security & Reliability: Ensure the security, scalability, and reliability of our technology infrastructure, protecting sensitive data with robust measures. Stakeholder Collaboration: Work closely with stakeholders to identify and prioritize technological needs, aligning initiatives with organizational goals. Stay Current: Keep abreast of the latest technological advancements and industry trends, recommending innovative solutions. Hands-On Leadership: Provide technical guidance and promote a collaborative, high-performance work environment. Vendor Management: Manage vendor relationships and contracts to ensure cost-effectiveness and quality. Data-Driven Decisions: Oversee the implementation of data analytics and reporting capabilities for informed decision-making. Disaster Recovery: Develop and maintain disaster recovery and business continuity plans for our technology infrastructure. Budget Oversight: Assess vendor cost estimates, support budget preparations, and manage scope within approved budgets. Compliance & Security: Ensure compliance with relevant laws, regulations, and industry standards, with a strong focus on data privacy and security. This position is a long-term position. CalSAWS supports a hybrid/remote work model, with expectations of frequent onsite work at the project location in the greater Sacramento area. THE IDEAL CANDIDATE will have: Proven experience providing direction, management, or oversight of major information technology projects. Strong organizational, management, and leadership abilities. Working knowledge of public assistance programs and state policy as it relates to SAWS. Proven track record of driving innovation and successfully leading large-scale technology projects and teams. Strong knowledge of software development methodologies, infrastructure management, and database administration. Experience in the design and implementation of complex, mission-critical systems. Familiarity with welfare programs and related regulations. Excellent leadership, communication, and problem-solving skills. Ability to provide hands-on technical guidance and mentorship to the technology team. Strong analytical and strategic thinking abilities. Demonstrated ability to adapt to changing technology landscapes and drive organizational transformation. The Chief Technology Officer will be a competent, creative, forward-thinking, local government manager with exceptional communication and leadership skills including proven skills in the following competency areas: Leadership : Inspires and motivates teams to achieve high performance. Communication : Clearly communicates technical concepts to non-technical stakeholders. Strategic Thinking : Aligns technology initiatives with organizational strategic goals. Collaboration and Teamwork : Builds effective relationships with cross-functional teams and external partners. Adaptability and Flexibility : Adapts to changing priorities and technological advancements. Problem-Solving and Decision-Making : Analyzes complex problems and makes timely, data-driven decisions. Emotional Intelligence : Demonstrates empathy, manages conflicts constructively. I nnovation and Creativity : Promotes and implements innovative solutions. Ethical Leadership : Upholds ethical standards in all decisions and actions. Project Management : Successfully delivers technology projects on time and within budget. About CalSAWS The 58 counties of California joined together to form the CalSAWS Consortium to represent the interest of county welfare agencies in the governance and management of technology projects and operations that support the automation of public assistance programs and services. The CalSAWS Consortium conducts government business and operates as a Joint Powers Authority (JPA), a legal entity under California law. The CalSAWS JPA oversees and controls the budgets, investments, contracts, and resources of the CalSAWS portfolio on behalf of the 58 counties. The JPA is governed and administered by its 12-member Board of Directors. The CalSAWS Project delivers a statewide case management system in a cloud computing ecosystem, which was a more agile and economical model for technical infrastructure compared to traditional on-premise data centers. As of October 2023, all 58 California counties have migrated to a unified statewide system and are now in maintenance and operations (M&O) phase. CalSAWS will soon transition from its current systems integrator to new contracts/vendors for the infrastructure and maintenance and enhancements scope of work. This transition will occur in phases that will take place over a six to 12-month period. The CalSAWS JPA is unstaffed. The CalSAWS Project Team is organized into eight (8) sections and teams, drawn from both Consortium members and vendor staff based on domains of responsibilities. This integrated team model streamlines communications, fosters collaboration, encourages knowledge sharing, blends resources for greater quality and productivity, and aligns project efforts. CalSAWS 2024 Executive Overview About RGS Regional Government Services (RGS) is an innovative joint powers authority, a public agency that works exclusively with cities, counties, special districts, and other governmental entities throughout California. RGS serves the unique needs of our partners by providing a full complement of expert staff resources to the agencies we serve. Our Service Teams, headed by experienced Senior Advisors, and supported by over 125 team members, have worked with more than 150 agencies in the state. RGS is a virtual organization, providing effective and cost-efficient service to partner agencies through a mix of communication technology and onsite activity. With hubs in the greater Bay and Sacramento areas and Southern California, RGS’s Service Teams are highly accessible and within reach of the agencies we serve, enabling RGS to provide services when and where they are needed. What This Means for You RGS partners with the CalSAWS JPA as one of the many vendors of staff expertise. Approximately 67 RGS employees are assigned to carry out activities in support of the CalSAWS mission. This partnership means that if you are employed as an RGS employee assigned to CalSAWS as the Chief Technology Officer (CTO): The CalSAWS Chief Technology Officer (CTO) will work under general direction and report to the CalSAWS Executive Director. RGS is a virtual organization, and RGS employees typically work together and with assigned partners remotely, using technology like Zoom, Ring Central and a secure VPN to communicate across the state. The CalSAWS JPA maintains several physical worksites in California, where project staff are convened. For this assignment as CalSAWS CTO, a mix of both onsite work and remote work is required. Most onsite work will take place in Roseville, California. Meetings may take place throughout the State of California. Typical Qualifications Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Bachelor’s degree in Computer Science, Information Technology, or a closely related field preferred. Minimum of 5 years of experience in technology high-level leadership roles. Supplemental Information SALARY AND BENEFITS The salary for the role of CalSAWS Chief Technology Officer is $162,780.58 - $233,731.18 annually DOE/DOQ. This is a full-time position which requires both onsite and remote work as appropriate. The primary project site is located in Roseville, California. A comprehensive benefit package includes: Retirement - RGS participates in a defined contribution 401(a) plan administered by Empower. RGS contributes 10% on behalf of the employee at employee’s regular rate of pay. In addition, RGS offers an employee sponsored deferred compensation 457(b). Participation in the 457(b) plan is voluntary and funded by the employee through payroll deduction. Health Insurance - Medical benefits are provided through the Public Agency Coalition Enterprise (PACE). Regional Government Services (RGS) offers three plan choices to qualified employees and eligible dependents. Employer contribution rate is 90% paid for an employee who averages 30+ hours/week. Dental/Vision Insurance - Dental benefits are provided through Delta Dental for dental benefits. For 2024, RGS covers the entire cost of the premium for qualified employees and eligible dependents. Vision benefits are provided through VSP For 2024, RGS covers the entire cost of the premium for qualified employees and eligible dependents. Employee Assistance Program - RGS offers Mutual of Omaha as an Employee Assistance Program to all employees. This is a confidential program offered to all employees at no cost. Services include, legal, financial, work & life, and identity theft assistance. Employees are entitled to six (6) face-to-face, telephonic, or web-video consultations per incident, per calendar year. Paid Leave -Employees with full-time assignments to the CalSAWS project receive paid vacation (96 hours annually in years 1 - 5, up to a max of 192 hours.), holiday (13 paid days a year), and sick leave (in accordance with California Paid Sick Leave Law up to a max of 48 hours per year). Flexible Schedule - Work hours are established as needed to carry out the assignment, with the understanding that some portion of time will be during core work hours of 8:00 a.m. - 5:00 p.m. PST, to deliver client support and information in addition to public meetings that occur outside of core hours. For additional benefits information for Group C (CalSAWS assigned employees) please click here. RECRUITMENT AND SELECTION PROCESS The deadline to apply is August 12, 2024, before 11:59 PM PST. Apply at: bit.ly/CalSAWS-CTO To be considered for this exciting opportunity, candidates are invited to submit an application with a statement of interest and a focused resume detailing their recent (within the past 10 years) work experience and highlighting demonstrated career accomplishments relevant to this position. When describing projects and programs managed, please include the name of each employer, number and composition of team(s) and your role(s), scope of responsibilities, and delivered products or services. Each candidate's background will be evaluated based on information submitted at the time of application, and qualified candidates will participate in a preliminary remote or phone interview. Only the most qualified candidates will be invited to participate in a structured interview process, tentatively scheduled for mid to late August 2024. Regional Government Services is not responsible for failure of internet forms or email transmission in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should contact krandolphpollard@rgs.ca.gov. Regional Government Services is an Equal Opportunity Employer Closing Date/Time: 8/12/2024 11:59 PM Pacific
Jul 20, 2024
Full Time
Position Description Are you a visionary leader with a passion for innovation and technology? We are seeking a Chief Technology Officer (CTO) to spearhead the technological development and implementation of systems that support the delivery of welfare services to millions of Californians. If you are driven by innovation and ready to lead a talented and dynamic team, we want to hear from you. via Click here for full recruitment information. The Chief Technology Officer is responsible for leading ongoing technological development and implementation of CalSAWS and other ancillaries including BenefitsCal, Customer Service Center solution, and imaging. This position will provide hands-on leadership, lead a team to drive innovation, and oversee the design, development, and maintenance of the technology infrastructure. Key Responsibilities: Innovative Strategy & Roadmap: Develop and implement a forward-thinking technology strategy, leveraging emerging technologies and industry best practices to meet current and future needs. Team Leadership: Lead a team of technology professionals in the design, development, and maintenance of our infrastructure, applications, and databases. Culture of Innovation: Foster a culture of continuous improvement, encouraging creative thinking and exploration of new technologies. Security & Reliability: Ensure the security, scalability, and reliability of our technology infrastructure, protecting sensitive data with robust measures. Stakeholder Collaboration: Work closely with stakeholders to identify and prioritize technological needs, aligning initiatives with organizational goals. Stay Current: Keep abreast of the latest technological advancements and industry trends, recommending innovative solutions. Hands-On Leadership: Provide technical guidance and promote a collaborative, high-performance work environment. Vendor Management: Manage vendor relationships and contracts to ensure cost-effectiveness and quality. Data-Driven Decisions: Oversee the implementation of data analytics and reporting capabilities for informed decision-making. Disaster Recovery: Develop and maintain disaster recovery and business continuity plans for our technology infrastructure. Budget Oversight: Assess vendor cost estimates, support budget preparations, and manage scope within approved budgets. Compliance & Security: Ensure compliance with relevant laws, regulations, and industry standards, with a strong focus on data privacy and security. This position is a long-term position. CalSAWS supports a hybrid/remote work model, with expectations of frequent onsite work at the project location in the greater Sacramento area. THE IDEAL CANDIDATE will have: Proven experience providing direction, management, or oversight of major information technology projects. Strong organizational, management, and leadership abilities. Working knowledge of public assistance programs and state policy as it relates to SAWS. Proven track record of driving innovation and successfully leading large-scale technology projects and teams. Strong knowledge of software development methodologies, infrastructure management, and database administration. Experience in the design and implementation of complex, mission-critical systems. Familiarity with welfare programs and related regulations. Excellent leadership, communication, and problem-solving skills. Ability to provide hands-on technical guidance and mentorship to the technology team. Strong analytical and strategic thinking abilities. Demonstrated ability to adapt to changing technology landscapes and drive organizational transformation. The Chief Technology Officer will be a competent, creative, forward-thinking, local government manager with exceptional communication and leadership skills including proven skills in the following competency areas: Leadership : Inspires and motivates teams to achieve high performance. Communication : Clearly communicates technical concepts to non-technical stakeholders. Strategic Thinking : Aligns technology initiatives with organizational strategic goals. Collaboration and Teamwork : Builds effective relationships with cross-functional teams and external partners. Adaptability and Flexibility : Adapts to changing priorities and technological advancements. Problem-Solving and Decision-Making : Analyzes complex problems and makes timely, data-driven decisions. Emotional Intelligence : Demonstrates empathy, manages conflicts constructively. I nnovation and Creativity : Promotes and implements innovative solutions. Ethical Leadership : Upholds ethical standards in all decisions and actions. Project Management : Successfully delivers technology projects on time and within budget. About CalSAWS The 58 counties of California joined together to form the CalSAWS Consortium to represent the interest of county welfare agencies in the governance and management of technology projects and operations that support the automation of public assistance programs and services. The CalSAWS Consortium conducts government business and operates as a Joint Powers Authority (JPA), a legal entity under California law. The CalSAWS JPA oversees and controls the budgets, investments, contracts, and resources of the CalSAWS portfolio on behalf of the 58 counties. The JPA is governed and administered by its 12-member Board of Directors. The CalSAWS Project delivers a statewide case management system in a cloud computing ecosystem, which was a more agile and economical model for technical infrastructure compared to traditional on-premise data centers. As of October 2023, all 58 California counties have migrated to a unified statewide system and are now in maintenance and operations (M&O) phase. CalSAWS will soon transition from its current systems integrator to new contracts/vendors for the infrastructure and maintenance and enhancements scope of work. This transition will occur in phases that will take place over a six to 12-month period. The CalSAWS JPA is unstaffed. The CalSAWS Project Team is organized into eight (8) sections and teams, drawn from both Consortium members and vendor staff based on domains of responsibilities. This integrated team model streamlines communications, fosters collaboration, encourages knowledge sharing, blends resources for greater quality and productivity, and aligns project efforts. CalSAWS 2024 Executive Overview About RGS Regional Government Services (RGS) is an innovative joint powers authority, a public agency that works exclusively with cities, counties, special districts, and other governmental entities throughout California. RGS serves the unique needs of our partners by providing a full complement of expert staff resources to the agencies we serve. Our Service Teams, headed by experienced Senior Advisors, and supported by over 125 team members, have worked with more than 150 agencies in the state. RGS is a virtual organization, providing effective and cost-efficient service to partner agencies through a mix of communication technology and onsite activity. With hubs in the greater Bay and Sacramento areas and Southern California, RGS’s Service Teams are highly accessible and within reach of the agencies we serve, enabling RGS to provide services when and where they are needed. What This Means for You RGS partners with the CalSAWS JPA as one of the many vendors of staff expertise. Approximately 67 RGS employees are assigned to carry out activities in support of the CalSAWS mission. This partnership means that if you are employed as an RGS employee assigned to CalSAWS as the Chief Technology Officer (CTO): The CalSAWS Chief Technology Officer (CTO) will work under general direction and report to the CalSAWS Executive Director. RGS is a virtual organization, and RGS employees typically work together and with assigned partners remotely, using technology like Zoom, Ring Central and a secure VPN to communicate across the state. The CalSAWS JPA maintains several physical worksites in California, where project staff are convened. For this assignment as CalSAWS CTO, a mix of both onsite work and remote work is required. Most onsite work will take place in Roseville, California. Meetings may take place throughout the State of California. Typical Qualifications Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Bachelor’s degree in Computer Science, Information Technology, or a closely related field preferred. Minimum of 5 years of experience in technology high-level leadership roles. Supplemental Information SALARY AND BENEFITS The salary for the role of CalSAWS Chief Technology Officer is $162,780.58 - $233,731.18 annually DOE/DOQ. This is a full-time position which requires both onsite and remote work as appropriate. The primary project site is located in Roseville, California. A comprehensive benefit package includes: Retirement - RGS participates in a defined contribution 401(a) plan administered by Empower. RGS contributes 10% on behalf of the employee at employee’s regular rate of pay. In addition, RGS offers an employee sponsored deferred compensation 457(b). Participation in the 457(b) plan is voluntary and funded by the employee through payroll deduction. Health Insurance - Medical benefits are provided through the Public Agency Coalition Enterprise (PACE). Regional Government Services (RGS) offers three plan choices to qualified employees and eligible dependents. Employer contribution rate is 90% paid for an employee who averages 30+ hours/week. Dental/Vision Insurance - Dental benefits are provided through Delta Dental for dental benefits. For 2024, RGS covers the entire cost of the premium for qualified employees and eligible dependents. Vision benefits are provided through VSP For 2024, RGS covers the entire cost of the premium for qualified employees and eligible dependents. Employee Assistance Program - RGS offers Mutual of Omaha as an Employee Assistance Program to all employees. This is a confidential program offered to all employees at no cost. Services include, legal, financial, work & life, and identity theft assistance. Employees are entitled to six (6) face-to-face, telephonic, or web-video consultations per incident, per calendar year. Paid Leave -Employees with full-time assignments to the CalSAWS project receive paid vacation (96 hours annually in years 1 - 5, up to a max of 192 hours.), holiday (13 paid days a year), and sick leave (in accordance with California Paid Sick Leave Law up to a max of 48 hours per year). Flexible Schedule - Work hours are established as needed to carry out the assignment, with the understanding that some portion of time will be during core work hours of 8:00 a.m. - 5:00 p.m. PST, to deliver client support and information in addition to public meetings that occur outside of core hours. For additional benefits information for Group C (CalSAWS assigned employees) please click here. RECRUITMENT AND SELECTION PROCESS The deadline to apply is August 12, 2024, before 11:59 PM PST. Apply at: bit.ly/CalSAWS-CTO To be considered for this exciting opportunity, candidates are invited to submit an application with a statement of interest and a focused resume detailing their recent (within the past 10 years) work experience and highlighting demonstrated career accomplishments relevant to this position. When describing projects and programs managed, please include the name of each employer, number and composition of team(s) and your role(s), scope of responsibilities, and delivered products or services. Each candidate's background will be evaluated based on information submitted at the time of application, and qualified candidates will participate in a preliminary remote or phone interview. Only the most qualified candidates will be invited to participate in a structured interview process, tentatively scheduled for mid to late August 2024. Regional Government Services is not responsible for failure of internet forms or email transmission in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should contact krandolphpollard@rgs.ca.gov. Regional Government Services is an Equal Opportunity Employer Closing Date/Time: 8/12/2024 11:59 PM Pacific
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $61,710 - $75,009/year Public Safety Dispatcher II: $67,882 - $82,511/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 8.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,647.83 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $61,710 - $75,009/year Public Safety Dispatcher II: $67,882 - $82,511/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 8.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,647.83 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous