LOS ANGELES COUNTY
Los Angeles, California, United States
Department of Mental Health Exam Number: b2565G Open Competitive Job Opportunity FILING START DATE: 04/29/2021 AT 9:00 A.M. PT FILING END DATE: 05/13/2021 AT 5:00 P.M. PT DEFINITION: Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff. Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination. Develops and directs the implementation of operational plans to support the County's/department's business goals. Works with department/ business managers to evaluate current and anticipated Information Technology requirements. Develops and negotiates service level agreements and manages to ensure their attainment. Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems. Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications. Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection. Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff. Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects. Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions. Coordinates problem solving, conflict resolution, escalations, restart and recovery. Meets and consults with customers and vendors regarding service delivery needs. Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations. Manages and/or participates in department disaster recovery planning and systems security administration. Coordinates the development, implementation and administration of technical training program for business users. Requirements SELECTION REQUIREMENTS: TRAINING AND EXPERIENCE: Graduation from an accredited college with a bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively responsible, full-time experience in a Centralized Information Technology organization performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity. Progressively responsible is defined as tasks, job duties, or roles that demonstrate growth and/or advancement in complexity, difficulty, or level of responsibility. Centralized IT Organization is defined as enterprise that has organized IT activities involving planning and decision-making under the leadership of the CIO. Supervisory Capacity is defined as providing direct administrative and technical oversight to include planning, assigning, and reviewing the work of staff, evaluating employee performance, approving leaves of absence, counseling, and recommending discipline. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Experience working with enterprise applications or electronic health record applications Project Management experience ACCREDITATION: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE). Transcript : In order to receive credit for any college or university course, or any type of college or university degree, or any certificates, such as Bachelor's or higher, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization with your application at the time of filing or within 15 calendar days of filing. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience weighted 100%. The evaluation of experience will be based on application information and the information submitted on the supplemental information form at the time of filing. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in this examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation. SPECIAL INFORMATION: Past and present mental health clients and family members are encouraged to apply. VACANCY INFORMATION: The resulting eligible list for this examination will be used to fill vacancies within the Department of Mental Health. Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: All applicants are required to submit a Standard County of Los Angeles Employment Application online only. Resumes cannot be accepted in lieu of applications, although resumes may be uploaded as attachments to the applications. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the green "Apply" tab for this posting. Applicants must complete and submit their online applications and upload required documents (e.g. License, Resume, Official Transcripts, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 15 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete detailed description of related job duties. List separately each job experience to be evaluated. IMPORTANT NOTES: All information is subject to verification. Applications may be rejected at any stage of the selection process. Utilizing VERBIAGE from class specifications and Selection Requirement serving as your description of duties WILL NOT be sufficient to demonstrate that you meet requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: HR Examinations Unit: (323) 705-4113 HR Examinations Unit Email: exams@dmh.lacounty.gov Analyst Contact Phone: Nicholas Jordan, (323) 705-3925 Analyst Contact Email: najordan@dmh.lacounty.gov ADA COORDINATOR PHONE: (323) 705-4113 TELETYPE PHONE : (800) 735-2922 CALIFORNIA RELAY SERVICES PHONES : (800) 735-2922 Closing Date/Time: 5/13/2021 5:00 PM Pacific
Apr 29, 2021
Full Time
Department of Mental Health Exam Number: b2565G Open Competitive Job Opportunity FILING START DATE: 04/29/2021 AT 9:00 A.M. PT FILING END DATE: 05/13/2021 AT 5:00 P.M. PT DEFINITION: Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff. Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination. Develops and directs the implementation of operational plans to support the County's/department's business goals. Works with department/ business managers to evaluate current and anticipated Information Technology requirements. Develops and negotiates service level agreements and manages to ensure their attainment. Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems. Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications. Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection. Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff. Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects. Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions. Coordinates problem solving, conflict resolution, escalations, restart and recovery. Meets and consults with customers and vendors regarding service delivery needs. Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations. Manages and/or participates in department disaster recovery planning and systems security administration. Coordinates the development, implementation and administration of technical training program for business users. Requirements SELECTION REQUIREMENTS: TRAINING AND EXPERIENCE: Graduation from an accredited college with a bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively responsible, full-time experience in a Centralized Information Technology organization performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity. Progressively responsible is defined as tasks, job duties, or roles that demonstrate growth and/or advancement in complexity, difficulty, or level of responsibility. Centralized IT Organization is defined as enterprise that has organized IT activities involving planning and decision-making under the leadership of the CIO. Supervisory Capacity is defined as providing direct administrative and technical oversight to include planning, assigning, and reviewing the work of staff, evaluating employee performance, approving leaves of absence, counseling, and recommending discipline. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Experience working with enterprise applications or electronic health record applications Project Management experience ACCREDITATION: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE). Transcript : In order to receive credit for any college or university course, or any type of college or university degree, or any certificates, such as Bachelor's or higher, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization with your application at the time of filing or within 15 calendar days of filing. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience weighted 100%. The evaluation of experience will be based on application information and the information submitted on the supplemental information form at the time of filing. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in this examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation. SPECIAL INFORMATION: Past and present mental health clients and family members are encouraged to apply. VACANCY INFORMATION: The resulting eligible list for this examination will be used to fill vacancies within the Department of Mental Health. Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: All applicants are required to submit a Standard County of Los Angeles Employment Application online only. Resumes cannot be accepted in lieu of applications, although resumes may be uploaded as attachments to the applications. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the green "Apply" tab for this posting. Applicants must complete and submit their online applications and upload required documents (e.g. License, Resume, Official Transcripts, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 15 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete detailed description of related job duties. List separately each job experience to be evaluated. IMPORTANT NOTES: All information is subject to verification. Applications may be rejected at any stage of the selection process. Utilizing VERBIAGE from class specifications and Selection Requirement serving as your description of duties WILL NOT be sufficient to demonstrate that you meet requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: HR Examinations Unit: (323) 705-4113 HR Examinations Unit Email: exams@dmh.lacounty.gov Analyst Contact Phone: Nicholas Jordan, (323) 705-3925 Analyst Contact Email: najordan@dmh.lacounty.gov ADA COORDINATOR PHONE: (323) 705-4113 TELETYPE PHONE : (800) 735-2922 CALIFORNIA RELAY SERVICES PHONES : (800) 735-2922 Closing Date/Time: 5/13/2021 5:00 PM Pacific
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
POSITION SUMMARY The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. This is highly responsible managerial, supervisory, technical and administrative work of considerable difficulty in the planning, analysis, design, operation, maintenance, security and support of the City's public safety technology infrastructure. Under the direction of the Information Technology Services (ITS) Department Director or designee the employee in this class is responsible for planning, budgeting, organizing, directing, and coordinating the operations of the Information Technology Public Safety Services Division. The employee exercises extensive initiative and independent judgment. Work is reviewed through conferences, written reports, staff meetings, results achieved and user feedback. NOTE: The duties of this position will include all of those duties set forth in the official job description. This position will remain open until a sufficient number of qualified applications have been received. The City offers a wide variety of benefits to their employees. In addition to the competitive benefits package and salary, the City currently offers 401(a) participation with a 9% City contribution and no employee match! Beginning January 1st 2021, the City will participate in the Florida Retirement System (FRS) which will require a 3% contribution from employees. Anyone hired after Jan 1, 2021 will be automatically enrolled in FRS. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify. This job classification is in Management Category I for benefits purposes, which includes Ten (10) additional management vacation days per calendar year and a monthly vehicle allowance of $390.00. This is a non-classified "at-will" position and is not subject to Civil Service Rules or any collective bargaining agreement. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Manages the planning, design, installation, operation, maintenance, and repair of the City's public safety technology infrastructure including but not limited to mission-critical radio communications networks, Automatic Vehicle Location (AVL) units, License Plate Readers (LPR), fingerprint readers, body camera technology, city-wide access control, city-wide video security cameras systems and associated components and applications, in order to maintain and consistently improve security, reliability, performance and capacity. Manages the Police desktop services and business applications teams in the monitoring, organizing, coordinating and responding to repair and problem requests and alerts. Prepares technology recommendation memoranda and technical specifications for the procurement of public safety technology hardware, software and services. Keeps informed on the latest developments, standards and trends in public safety technologies and services to make cost-effective recommendations. Collaborate and coordinate with staff, project managers, vendors and customers to ensure that projects and technology initiatives are completed on time, on budget and according to scope and specifications. Develops public safety technology disaster recovery and business continuity plans to deal with catastrophic and cybersecurity events. Responsible for the management of the Division's budget and preparing and presenting the division's recommended budget to the Department Director, budget office, City's Budget Advisory Board and City Manager Responsible for day to day operations in planning, organizing, and directing programs and functional responsibilities of the department's public safety services division. Works closely as part of the ITS leadership team on the department's strategic, business and operational planning and execution initiatives and activities Participates in the development and implementation of a department wide project management framework and operations services management and reporting process Manages or coordinates projects and initiatives as assigned; confers with the public, business community, governmental agencies, officials and other stakeholders including City Commission Reviews and participates in the approval process for various technology related contracts and agreements. Prepares, approves, and presents items for consideration of the City Commission Interviews candidates for employment and recommends in the interest of the City, that eligible applicants hired and that subordinate employees be transferred, promoted, reassigned, disciplined or terminated; participates in the administration of collective bargaining agreements and in the adjustment of grievances Performs related duties as required and as directed. JOB REQUIREMENTS & WORK ENVIRONMENT Bachelor's Degree in Computer Science, Management, Business, Public Administration or related field. Five (5) or more years of progressively responsible professional/managerial level experience leading a public safety technology team. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. Two (2) years of supervisory experience required. Preferences: At least two (2) years of project management experience. Prior governmental experience. Prior police experience. SPECIAL REQUIREMENTS: An in-depth employment background check, including a polygraph exam, will be conducted as part of the post offer onboarding process as this position is deemed security sensitive. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed and the hiring authority will contact those applicants whose application reflects the best match of experience for the position. Closing Date/Time: Continuous
Apr 24, 2021
Full Time
POSITION SUMMARY The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. This is highly responsible managerial, supervisory, technical and administrative work of considerable difficulty in the planning, analysis, design, operation, maintenance, security and support of the City's public safety technology infrastructure. Under the direction of the Information Technology Services (ITS) Department Director or designee the employee in this class is responsible for planning, budgeting, organizing, directing, and coordinating the operations of the Information Technology Public Safety Services Division. The employee exercises extensive initiative and independent judgment. Work is reviewed through conferences, written reports, staff meetings, results achieved and user feedback. NOTE: The duties of this position will include all of those duties set forth in the official job description. This position will remain open until a sufficient number of qualified applications have been received. The City offers a wide variety of benefits to their employees. In addition to the competitive benefits package and salary, the City currently offers 401(a) participation with a 9% City contribution and no employee match! Beginning January 1st 2021, the City will participate in the Florida Retirement System (FRS) which will require a 3% contribution from employees. Anyone hired after Jan 1, 2021 will be automatically enrolled in FRS. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify. This job classification is in Management Category I for benefits purposes, which includes Ten (10) additional management vacation days per calendar year and a monthly vehicle allowance of $390.00. This is a non-classified "at-will" position and is not subject to Civil Service Rules or any collective bargaining agreement. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Manages the planning, design, installation, operation, maintenance, and repair of the City's public safety technology infrastructure including but not limited to mission-critical radio communications networks, Automatic Vehicle Location (AVL) units, License Plate Readers (LPR), fingerprint readers, body camera technology, city-wide access control, city-wide video security cameras systems and associated components and applications, in order to maintain and consistently improve security, reliability, performance and capacity. Manages the Police desktop services and business applications teams in the monitoring, organizing, coordinating and responding to repair and problem requests and alerts. Prepares technology recommendation memoranda and technical specifications for the procurement of public safety technology hardware, software and services. Keeps informed on the latest developments, standards and trends in public safety technologies and services to make cost-effective recommendations. Collaborate and coordinate with staff, project managers, vendors and customers to ensure that projects and technology initiatives are completed on time, on budget and according to scope and specifications. Develops public safety technology disaster recovery and business continuity plans to deal with catastrophic and cybersecurity events. Responsible for the management of the Division's budget and preparing and presenting the division's recommended budget to the Department Director, budget office, City's Budget Advisory Board and City Manager Responsible for day to day operations in planning, organizing, and directing programs and functional responsibilities of the department's public safety services division. Works closely as part of the ITS leadership team on the department's strategic, business and operational planning and execution initiatives and activities Participates in the development and implementation of a department wide project management framework and operations services management and reporting process Manages or coordinates projects and initiatives as assigned; confers with the public, business community, governmental agencies, officials and other stakeholders including City Commission Reviews and participates in the approval process for various technology related contracts and agreements. Prepares, approves, and presents items for consideration of the City Commission Interviews candidates for employment and recommends in the interest of the City, that eligible applicants hired and that subordinate employees be transferred, promoted, reassigned, disciplined or terminated; participates in the administration of collective bargaining agreements and in the adjustment of grievances Performs related duties as required and as directed. JOB REQUIREMENTS & WORK ENVIRONMENT Bachelor's Degree in Computer Science, Management, Business, Public Administration or related field. Five (5) or more years of progressively responsible professional/managerial level experience leading a public safety technology team. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. Two (2) years of supervisory experience required. Preferences: At least two (2) years of project management experience. Prior governmental experience. Prior police experience. SPECIAL REQUIREMENTS: An in-depth employment background check, including a polygraph exam, will be conducted as part of the post offer onboarding process as this position is deemed security sensitive. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed and the hiring authority will contact those applicants whose application reflects the best match of experience for the position. Closing Date/Time: Continuous
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees **Those who have previously applied for the Information Technology Analyst position need not reapply** The City of Murrieta is accepting applications for the position of Information Technology Analyst to fill one (1) current vacancy for our Administration Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The IT Analyst will support primarily Police and Fire departments, and will evaluate and maintain public safety enterprise applications including computer-aided dispatch (CAD), police Records Management System (RMS), staffing software, and emergency medical dispatch. The ideal candidate will be a self-starter who can work within a team framework, conduct system maintenance, assist with database administration, create custom reports, and assist with application upgrades and support. DEFINITION Under direction, provides professional analytical support to City-wide technology programs in diverse capacities. Areas of responsibility include, but are not limited to, business applications modification and maintenance, enterprise system application design, implementation, and administration; responds to complex user support problems; monitors system application performance to ensure performance and reliability standards are met; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives direction the Information Technology Manager. May exercise technical and functional direction over assigned staff. CLASS CHARACTERISTICS This fully qualified journey-level classification is responsible for performing the full range of professional technology support services. Incumbents work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. ESSENTIAL FUNCTIONS Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, and network or communications infrastructure design, implementation, and administration. Troubleshoots, diagnoses and maintains complex enterprise applications on servers; ensures application system integration for operability across multiple platforms and technologies. Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users. Oversees enterprise application security; monitors system application security to identify any breaches; activates procedures and responses to application security issues; provides recommendations to mitigate risk. Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, work station, server, database, peripherals, and infrastructure issues. Conducts systems analysis in the design, implementation, maintenance and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals. Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions. Prepares user documentation, including flow charts, standard operating procedures, user guides and training materials; trains and instructs users in the use of applications. Coordinates a variety of information technology projects; guides technical staff involved; maintains projects definitions, work plans, documentation, scheduling, and status reporting. Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards. Prepares technical documentation for assigned technology program areas; updates as needed. Assists in division budgeting and fiscal planning for services and equipment needs. Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the division's operational effectiveness or services to client divisions. Observes and complies with all City and mandated safety rules, regulations, and protocols. Performs related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor's degree from an accredited college or university with major coursework in information technology, computer science, or a related field, and; Three (3) years of experience providing analytical support to information technology enterprise systems in an assigned program area. LICENSES AND CERTIFICATIONS Possession of, or ability to obtain and maintain, a valid California Driver's License. NECESSARY SPECIAL REQUIREMENTS Ability to pass a police background investigation. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Principles of lead supervision and training. Operations, services, and activities of integrated information technology systems. Correlations across integrated technology services, including operating systems and network/communications. Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues. Methods and techniques of installing, configuring, administering, and monitoring a diverse range of enterprise application on physical and virtual systems. Methods and techniques of eliciting information and performing diagnostic procedures on technology systems. Security and monitoring devices, and procedures necessary to maintain the integrity and security of data in enterprise applications. Industry best practices of information technology management and control. Enterprise resource planning system principles and concepts. Methods and techniques of developing work flow diagrams for business process automation. Principles and practices of project management. Database principles and practices. Operational characteristics of desktop, network, and telecommunication systems hardware, software, and peripheral equipment. Methods and techniques of evaluating system effectiveness and responding accordingly. Methods and techniques of conducting research. Principles and practices of developing and maintaining technical documentation, files, and records. Applicable federal, state, and local laws, codes and procedures relevant to assigned areas of responsibility. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination. ABILITY TO Lead, plan and review the work of assigned staff. Provide professional support to a diverse range of the City's technology programs. Perform complex duties in the installation, configuration, administration, and maintenance of enterprise systems and related software in assigned program areas. Participate in the design, development, testing, and implementation of new technology systems. Evaluate, research, and diagnose complex user issues and recommend solutions. Work with end users to develop enhanced applications for business process automation. Document, review, assess, improve and implement system processes. Participate in the development and implementation of technology policies, procedures, and protocols. Monitor enterprise applications operational effectiveness, reliability or security vulnerability, and respond accordingly. Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed. Plan, develop, and facilitate training. Assist in system configuration, integration, and tuning. Prepare clear and concise technical documentation. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive background investigation. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 115,000 people. Family-oriented with more than 52 parks, 1,300 acres of trails and some of the nation's top school(s), it is consistently ranked the top place to live in SW Riverside County and one of the safest cities in California. With some of the lowest unemployment in the state, City-based Police and Fire, and a high median income, Murrieta's offers its residents an exceptional quality-of-life in an engaged and connected community. MURRIETA SUPERVISORS ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Formula: 2.7% at 55 Member Contribution: 8.0% of compensation Final Compensation: Highest twelve (12) consecutive month period Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 7.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,537.64 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays for 100% of the premium for a life insurance policy equal to one time an employee's base salary, up to a maximum of $150,000. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays for 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays for 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions and/orICMA-RC. The City contributes a matching amount to the employee's account on a dollar for dollar basis, not to exceed $1,800 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. Web Link: Murrieta Supervisors Association (MSA) - MOU - 2017-2018 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Please indicate the highest level of education that you have completed. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 03 Do you possess a bachelor's degree or higher from an accredited college or university with major coursework in information technology, computer science, or a related field? Yes No 04 If you responded you have a degree to the previous question, please specify degree focus below. Please attach proof of education. 05 Please list any IT certifications you may have (If, none, please type N/A) 06 Which types of government agencies have you worked for? (Check all that apply) City Government County Government State Government Federal Government Tribal Government Special District Public Education None of the above 07 In reference to the previous question, at which government agency(s) did you receive this experience? Please include the name of the employer and the dates of experience. If you selected "No experience" in the previous question, please indicate N/A. 08 How many years of municipal government experience do you possess? No experience. Less than one year. More than one, but less than two years. More than two, but less than three years. More than three, but less than four years. More than four, but less than five years. More than five, but less than eight years. More than eight, but less than ten years. More than ten years. 09 Please select below the number of years experience you possess providing analytical support to an information technology enterprise systems in an assigned program area. No Experience, or less than three years More than three, but less than four years More than four, but less than six years More than six, but less than eight years More than eight, but less than ten years More than ten years 10 In reference to the previous question, at which employer(s) did you receive this experience? Please include the name of the employer and the dates of experience. If you selected "No experience" in the previous question, please indicate N/A. 11 How many years of experience do you possess working with public safety in an information Systems capacity? None Less than 1 years More than one but less than 3 years More than three but less than five years More than five but less than eight years More than eight but less than ten years 10 years or more 12 How many years of experience do you possess working with Computer Aided Dispatch software? None Less than 1 years More than one but less than 3 years More than three but less than five years More than five but less than eight years More than eight but less than ten years 10 years or more 13 Please specify your experience analyzing and solving standard software, hardware, and network problems. I have no or very limited experience performing this task. I have some training in this area, but no or very little experience performing this task. I have some experience performing this task but would need additional training. I have performed this task independently under normal supervision. I have extensive experience performing this task. I have extensive experience performing this task and have trained and/or supervised others in the performance of this task. 14 Please rate your Structured Query Language (SQL) experience. No Experience Novice Journey Expert 15 How many years of Structured Query Language (SQL) experience do you possess? No Experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four, but less than five years More than five years 16 Describe a time when SQL programming was required to accomplish a project or task. If you do not have this experience, please indicate N/A 17 Describe the techniques you have used to effectively enhance a business process using software. In your response, please provide an example that showcases your level of skills/knowledge of techniques utilized. What were the challenges and how did you overcome them? If you do not have this experience, please indicate N/A. 18 Describe your direct experience with the responsibility of overseeing the development of an Application Programming Interface (API) between two software programs. In your response, please provide an example that showcases your level of skills/knowledge of APIs. If you do not have this experience, please indicate N/A. Required Question Closing Date/Time: 6/2/2021 11:59 PM Pacific
May 06, 2021
Full Time
Description and Essential Functions Connected by Amazing Employees **Those who have previously applied for the Information Technology Analyst position need not reapply** The City of Murrieta is accepting applications for the position of Information Technology Analyst to fill one (1) current vacancy for our Administration Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The IT Analyst will support primarily Police and Fire departments, and will evaluate and maintain public safety enterprise applications including computer-aided dispatch (CAD), police Records Management System (RMS), staffing software, and emergency medical dispatch. The ideal candidate will be a self-starter who can work within a team framework, conduct system maintenance, assist with database administration, create custom reports, and assist with application upgrades and support. DEFINITION Under direction, provides professional analytical support to City-wide technology programs in diverse capacities. Areas of responsibility include, but are not limited to, business applications modification and maintenance, enterprise system application design, implementation, and administration; responds to complex user support problems; monitors system application performance to ensure performance and reliability standards are met; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives direction the Information Technology Manager. May exercise technical and functional direction over assigned staff. CLASS CHARACTERISTICS This fully qualified journey-level classification is responsible for performing the full range of professional technology support services. Incumbents work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. ESSENTIAL FUNCTIONS Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, and network or communications infrastructure design, implementation, and administration. Troubleshoots, diagnoses and maintains complex enterprise applications on servers; ensures application system integration for operability across multiple platforms and technologies. Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users. Oversees enterprise application security; monitors system application security to identify any breaches; activates procedures and responses to application security issues; provides recommendations to mitigate risk. Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, work station, server, database, peripherals, and infrastructure issues. Conducts systems analysis in the design, implementation, maintenance and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals. Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions. Prepares user documentation, including flow charts, standard operating procedures, user guides and training materials; trains and instructs users in the use of applications. Coordinates a variety of information technology projects; guides technical staff involved; maintains projects definitions, work plans, documentation, scheduling, and status reporting. Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards. Prepares technical documentation for assigned technology program areas; updates as needed. Assists in division budgeting and fiscal planning for services and equipment needs. Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the division's operational effectiveness or services to client divisions. Observes and complies with all City and mandated safety rules, regulations, and protocols. Performs related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor's degree from an accredited college or university with major coursework in information technology, computer science, or a related field, and; Three (3) years of experience providing analytical support to information technology enterprise systems in an assigned program area. LICENSES AND CERTIFICATIONS Possession of, or ability to obtain and maintain, a valid California Driver's License. NECESSARY SPECIAL REQUIREMENTS Ability to pass a police background investigation. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Principles of lead supervision and training. Operations, services, and activities of integrated information technology systems. Correlations across integrated technology services, including operating systems and network/communications. Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues. Methods and techniques of installing, configuring, administering, and monitoring a diverse range of enterprise application on physical and virtual systems. Methods and techniques of eliciting information and performing diagnostic procedures on technology systems. Security and monitoring devices, and procedures necessary to maintain the integrity and security of data in enterprise applications. Industry best practices of information technology management and control. Enterprise resource planning system principles and concepts. Methods and techniques of developing work flow diagrams for business process automation. Principles and practices of project management. Database principles and practices. Operational characteristics of desktop, network, and telecommunication systems hardware, software, and peripheral equipment. Methods and techniques of evaluating system effectiveness and responding accordingly. Methods and techniques of conducting research. Principles and practices of developing and maintaining technical documentation, files, and records. Applicable federal, state, and local laws, codes and procedures relevant to assigned areas of responsibility. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination. ABILITY TO Lead, plan and review the work of assigned staff. Provide professional support to a diverse range of the City's technology programs. Perform complex duties in the installation, configuration, administration, and maintenance of enterprise systems and related software in assigned program areas. Participate in the design, development, testing, and implementation of new technology systems. Evaluate, research, and diagnose complex user issues and recommend solutions. Work with end users to develop enhanced applications for business process automation. Document, review, assess, improve and implement system processes. Participate in the development and implementation of technology policies, procedures, and protocols. Monitor enterprise applications operational effectiveness, reliability or security vulnerability, and respond accordingly. Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed. Plan, develop, and facilitate training. Assist in system configuration, integration, and tuning. Prepare clear and concise technical documentation. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive background investigation. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 115,000 people. Family-oriented with more than 52 parks, 1,300 acres of trails and some of the nation's top school(s), it is consistently ranked the top place to live in SW Riverside County and one of the safest cities in California. With some of the lowest unemployment in the state, City-based Police and Fire, and a high median income, Murrieta's offers its residents an exceptional quality-of-life in an engaged and connected community. MURRIETA SUPERVISORS ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Formula: 2.7% at 55 Member Contribution: 8.0% of compensation Final Compensation: Highest twelve (12) consecutive month period Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 7.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,537.64 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays for 100% of the premium for a life insurance policy equal to one time an employee's base salary, up to a maximum of $150,000. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays for 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays for 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions and/orICMA-RC. The City contributes a matching amount to the employee's account on a dollar for dollar basis, not to exceed $1,800 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. Web Link: Murrieta Supervisors Association (MSA) - MOU - 2017-2018 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Please indicate the highest level of education that you have completed. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 03 Do you possess a bachelor's degree or higher from an accredited college or university with major coursework in information technology, computer science, or a related field? Yes No 04 If you responded you have a degree to the previous question, please specify degree focus below. Please attach proof of education. 05 Please list any IT certifications you may have (If, none, please type N/A) 06 Which types of government agencies have you worked for? (Check all that apply) City Government County Government State Government Federal Government Tribal Government Special District Public Education None of the above 07 In reference to the previous question, at which government agency(s) did you receive this experience? Please include the name of the employer and the dates of experience. If you selected "No experience" in the previous question, please indicate N/A. 08 How many years of municipal government experience do you possess? No experience. Less than one year. More than one, but less than two years. More than two, but less than three years. More than three, but less than four years. More than four, but less than five years. More than five, but less than eight years. More than eight, but less than ten years. More than ten years. 09 Please select below the number of years experience you possess providing analytical support to an information technology enterprise systems in an assigned program area. No Experience, or less than three years More than three, but less than four years More than four, but less than six years More than six, but less than eight years More than eight, but less than ten years More than ten years 10 In reference to the previous question, at which employer(s) did you receive this experience? Please include the name of the employer and the dates of experience. If you selected "No experience" in the previous question, please indicate N/A. 11 How many years of experience do you possess working with public safety in an information Systems capacity? None Less than 1 years More than one but less than 3 years More than three but less than five years More than five but less than eight years More than eight but less than ten years 10 years or more 12 How many years of experience do you possess working with Computer Aided Dispatch software? None Less than 1 years More than one but less than 3 years More than three but less than five years More than five but less than eight years More than eight but less than ten years 10 years or more 13 Please specify your experience analyzing and solving standard software, hardware, and network problems. I have no or very limited experience performing this task. I have some training in this area, but no or very little experience performing this task. I have some experience performing this task but would need additional training. I have performed this task independently under normal supervision. I have extensive experience performing this task. I have extensive experience performing this task and have trained and/or supervised others in the performance of this task. 14 Please rate your Structured Query Language (SQL) experience. No Experience Novice Journey Expert 15 How many years of Structured Query Language (SQL) experience do you possess? No Experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four, but less than five years More than five years 16 Describe a time when SQL programming was required to accomplish a project or task. If you do not have this experience, please indicate N/A 17 Describe the techniques you have used to effectively enhance a business process using software. In your response, please provide an example that showcases your level of skills/knowledge of techniques utilized. What were the challenges and how did you overcome them? If you do not have this experience, please indicate N/A. 18 Describe your direct experience with the responsibility of overseeing the development of an Application Programming Interface (API) between two software programs. In your response, please provide an example that showcases your level of skills/knowledge of APIs. If you do not have this experience, please indicate N/A. Required Question Closing Date/Time: 6/2/2021 11:59 PM Pacific
Solano County, CA
Fairfield, California, United States
THE POSITION Expanding and Sharing Technology throughout the County An Information Technology Analyst (Principal) manages and oversees a major information technology system, group, or program and plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi-departmental or countywide functions. There is currently one vacancy for Information Technology Analyst (Principal) in the Department of Information Technology, Health and Social Services - Data Management Team. Position Description: Solano manages 29 Health and Social Services applications. 20 are Cloud based hosted systems, most hosted by the State of California or Federal Government. The Enterprise Application Manager should have extensive experience with Health Care ERP systems; particularly NextGen or Avatar. The Enterprise Application Manager will also lead our Data Visualization program. The Enterprise Data Visualization program will include reporting tools native to the Application (most use Crystal) as well as an Enterprise reporting system based on the Azure Data Management platform. This position will be a peer in the same division to the Enterprise Data Manager who will also leverage the Azure toolset. The Division is responsible for a coherent Application, Data and Reporting strategy for the Health and Social Services areas with the eventual extension of the data strategy throughout Solano County. Ideal Candidate Description: An individual energized by the potential to serve the Health and Social Service needs of Solano County. In this role, help serve 9 divisions and their diverse program needs through Application and Data Visualization leadership. Solano is a strong proponent of industry best practice frameworks including DMBOK, PMBOK, BABOK, ITIL and SDLC. All leaders are required to communicate and execute strategy and work within these frameworks. The ideal candidate will embrace and is well versed in these frameworks. Due to the nature of Health and Social Services data, candidates should have compliance or regulatory experience. Data Management experience with one or more DAMA domains is important. The eligible list created as a result of this recruitment will be used to fill full-time regular or limited-term positions as vacancies occur or the need arises. POSITION REQUIREMENTS EDUCATION: Bachelor's degree from an accredited college or university, preferably in Information Technology or related field. AND EXPERIENCE: Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility. Note: Additional experience may substitute on a year for year basis for the educational requirement. OTHER REQUIREMENTS Licensing, Certification and Registration Requirements: Applicants may be required to possess a valid California Driver's License, Class C. Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge. To view the job description for this position, please visit: http://solanocounty.com/civicax/filebank/blobdload.aspx?blobid=27827 Closing Date/Time: Open Until Filled
Apr 17, 2021
Full Time
THE POSITION Expanding and Sharing Technology throughout the County An Information Technology Analyst (Principal) manages and oversees a major information technology system, group, or program and plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi-departmental or countywide functions. There is currently one vacancy for Information Technology Analyst (Principal) in the Department of Information Technology, Health and Social Services - Data Management Team. Position Description: Solano manages 29 Health and Social Services applications. 20 are Cloud based hosted systems, most hosted by the State of California or Federal Government. The Enterprise Application Manager should have extensive experience with Health Care ERP systems; particularly NextGen or Avatar. The Enterprise Application Manager will also lead our Data Visualization program. The Enterprise Data Visualization program will include reporting tools native to the Application (most use Crystal) as well as an Enterprise reporting system based on the Azure Data Management platform. This position will be a peer in the same division to the Enterprise Data Manager who will also leverage the Azure toolset. The Division is responsible for a coherent Application, Data and Reporting strategy for the Health and Social Services areas with the eventual extension of the data strategy throughout Solano County. Ideal Candidate Description: An individual energized by the potential to serve the Health and Social Service needs of Solano County. In this role, help serve 9 divisions and their diverse program needs through Application and Data Visualization leadership. Solano is a strong proponent of industry best practice frameworks including DMBOK, PMBOK, BABOK, ITIL and SDLC. All leaders are required to communicate and execute strategy and work within these frameworks. The ideal candidate will embrace and is well versed in these frameworks. Due to the nature of Health and Social Services data, candidates should have compliance or regulatory experience. Data Management experience with one or more DAMA domains is important. The eligible list created as a result of this recruitment will be used to fill full-time regular or limited-term positions as vacancies occur or the need arises. POSITION REQUIREMENTS EDUCATION: Bachelor's degree from an accredited college or university, preferably in Information Technology or related field. AND EXPERIENCE: Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility. Note: Additional experience may substitute on a year for year basis for the educational requirement. OTHER REQUIREMENTS Licensing, Certification and Registration Requirements: Applicants may be required to possess a valid California Driver's License, Class C. Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge. To view the job description for this position, please visit: http://solanocounty.com/civicax/filebank/blobdload.aspx?blobid=27827 Closing Date/Time: Open Until Filled
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Description: Bulletin #200064; 04/14/2021 CCOE INFORMATION TECHNOLOGY CONSULTANT Information Technology Consultant - Foundation Charter College of Education - Dean's Office Salary Range: $3,470 - $6,681 / Monthly Work Schedule: Full-time, Monday - Friday, 8:00 am to 5:00 pm; non-exempt classification; temporary position, expires on or before one year from start date; may be extended; may become permanent. Essential Functions: Under the supervision of the Resource Manager for the Charter College of Education (CCOE), the Information Technology Consultant (ITC) provides support for planning, organizing, implementing and operating a broad spectrum of computer-based systems in support of the CCOE mission and goals, in accordance with California State University and campus policies, standards, and procedures related to information security for the Charter College of Education and University. The incumbent provides consultation, direct support and training to College faculty and staff focused primarily in the areas of application software, database resources (e.g., Excel, Access and related systems), networks, and hardware support. The incumbent will support: continual updating of college websites (working with program coordinators and the CCOE Communications Specialist), accreditation-related websites/SharePoint sites/dashboards in coordination with college leadership and assessment coordinator, and will ensure compliance with current University website standards and regulations, test, install and troubleshoot computer hardware, software and related peripherals; ensure that all hardware and software meet campus baseline security and compliance guidelines, including operating system and software application security patches; provide support to keep inventory, plan, develop, implement and maintain computer-based applications; and evaluate and recommend hardware and software upgrades. Required Qualifications & Experience: A bachelor's degree from an accredited four year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study; and six months of computer user consultation with emphasis in a multi-platform computing environment. Incumbent must possess a foundational knowledge and skills in: technical information systems and application program packages; web design applications; equipment platforms (Mac and PC); reference database systems and sources; training methods; networks; data communication; multimedia systems and security; and Microsoft Office. Demonstrated ability and/or interest in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. Desired Qualifications: Experience in an academic setting. Closing Date: Review of applications will begin on April 28, 2021 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in California State University Executive Order 1083 revised July 21, 2017 as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Closing Date/Time: June 30, 2021
Apr 17, 2021
Full Time
Description: Bulletin #200064; 04/14/2021 CCOE INFORMATION TECHNOLOGY CONSULTANT Information Technology Consultant - Foundation Charter College of Education - Dean's Office Salary Range: $3,470 - $6,681 / Monthly Work Schedule: Full-time, Monday - Friday, 8:00 am to 5:00 pm; non-exempt classification; temporary position, expires on or before one year from start date; may be extended; may become permanent. Essential Functions: Under the supervision of the Resource Manager for the Charter College of Education (CCOE), the Information Technology Consultant (ITC) provides support for planning, organizing, implementing and operating a broad spectrum of computer-based systems in support of the CCOE mission and goals, in accordance with California State University and campus policies, standards, and procedures related to information security for the Charter College of Education and University. The incumbent provides consultation, direct support and training to College faculty and staff focused primarily in the areas of application software, database resources (e.g., Excel, Access and related systems), networks, and hardware support. The incumbent will support: continual updating of college websites (working with program coordinators and the CCOE Communications Specialist), accreditation-related websites/SharePoint sites/dashboards in coordination with college leadership and assessment coordinator, and will ensure compliance with current University website standards and regulations, test, install and troubleshoot computer hardware, software and related peripherals; ensure that all hardware and software meet campus baseline security and compliance guidelines, including operating system and software application security patches; provide support to keep inventory, plan, develop, implement and maintain computer-based applications; and evaluate and recommend hardware and software upgrades. Required Qualifications & Experience: A bachelor's degree from an accredited four year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study; and six months of computer user consultation with emphasis in a multi-platform computing environment. Incumbent must possess a foundational knowledge and skills in: technical information systems and application program packages; web design applications; equipment platforms (Mac and PC); reference database systems and sources; training methods; networks; data communication; multimedia systems and security; and Microsoft Office. Demonstrated ability and/or interest in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. Desired Qualifications: Experience in an academic setting. Closing Date: Review of applications will begin on April 28, 2021 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in California State University Executive Order 1083 revised July 21, 2017 as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Closing Date/Time: June 30, 2021
POSITION INFORMATION The current Senior Information Technology (IT) vacancy is assigned duties in the Department of Public Works. This position is assigned supervision of other staff, project management, business analysis, vendor contacts, software product comparison and selection, project management, and systems administration. The incumbent has a high degree of autonomy and influence into how the department operates and what technologies are selected. Connecting Placer County's infrastructure to web and mobile services for our citizens is a key strategic initiative. This position will work with the engineering, traffic, roads, storm water and environmental divisions and will focus to advance the level of IT services available to the citizens of Placer County. The successful candidate will work directly with Department of Public Works leadership to analyze business problems, design technology solutions, and recommend product selections. This position reports directly to the IT Supervisor for Infrastructure for Placer County. The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, analysis of complex business processes and requirements and the development of applications; network infrastructure; and database management; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of managing large, complex projects and leading project teams and/or providing expertise and guidance in complex information systems analysis and solutions, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation; and performs other related duties as assigned. May provide functional, technical, or direct supervision over subordinate technical and/or professional staff. DISTINGUISHING CHARACTERISTICS This is the lead/advanced journey-level class in the Information Technology Analyst job family. This class is distinguished from the class of Information Technology Analyst II because incumbents in the Information Technology Analyst Senior class perform complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization; and/or, coordinating/administering projects that are moderate/large in size and scope, requiring the direction of multiple staff and the procurement/utilization of significant resources management. The Information Technology Analyst Senior is distinguished from the Information Technology Supervisor in that the former may be responsible for providing direct supervision where the emphasis is on the application of technical expertise, with supervisory responsibilities incidental to the technical expertise while the latter's primary responsibility is for performing full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and is responsible for a program area within a work unit or department. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under general direction from an assigned supervisor or manager, working from broad policies and towards general objectives and referring specific matters to a superior only when interpretation or clarification of organizational policies is necessary. May exercise technical, functional, and/or direct supervision over professional and technical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise. Analyzes and evaluates computer network design (including the County's overall network), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to personnel of customer departments; analyzes questions and recommends appropriate corrective action as necessary. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, telecommunications systems, and/or audio/video systems. Directs the work of peers and/or subordinate professional information technology staffed on assigned projects. Recommends the appointment of personnel; provides or coordinates staff training; provides standards and operating guidelines; provides timely input on performance evaluations and disciplinary matters, as assigned. Provides budget recommendations and assists in budget preparation and administration; prepares cost estimates for budget; monitors and controls expenditures. Provides technical and functional supervision of contractors/vendors. Provides after hours technology support as assigned. Depending on area of assignment: Coordinates the activities of County technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration, maintenance and administration of highly complex network infrastructures, telecommunications systems, or server platforms and operating system components. Oversees the integrity and security of County networks and all related components, including human element, physical and virtual servers, domain controllers, desktops, laptops, printers and other devices which utilize the County network. Scans and monitors network activity, filters malicious activity and virus probability; retrieves data for investigative purposes. Defines and maintains County/Department network and data security standards. Performs computer forensics as requested by County legal department, auditors, or other authorized requests. Conducts research on latest security threats and uses new security products to help maintain the integrity of the County's network. Develops security procedures and policies. Acts as the project lead over moderate/large business analysis projects; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include: o determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for "requests for proposals" pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection; o monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization; o serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements; o assigning and directing project team members that cross multiple IT disciplines and/or departments; as well as other resources, on assigned projects to ensure compliance with schedule, budget and project specifications; o coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress; and o designing and directing project testing and quality assurance processes for assigned projects; Provides recommendations for developing and/or improving hardware, software, and/or web-based applications across multiple County departments in order to accomplish business goals; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal control, network security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years journey level professional information technology experience comparable to an Information Technology Analyst II with Placer County. Training: Equivalent to completion of a Bachelor's degree from an accredited college or university with major coursework in computer science, information systems or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. License or Certificate: May need to possess a valid driver's license- as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of effective team building, team leadership and conflict resolution. Advanced principles and practices of project management and work flow analysis. Advanced principles and practices of systems and procedures analysis and design. Complex software tools, test equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Computer hardware and software systems being used by the hiring department. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Ability to: Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendation related to complex IT problems. Analyze, diagnose and resolve problems of the most complex nature and provide guidance to others in the diagnosis and resolution of complex problems. Lead, train, assign, schedule and review the work of technical and/or professional information technology staff. Effectively build and lead a team through all phases of complex information technology projects involving multiple IT disciplines in order to achieve departmental and/or county goals. Produce detailed design and work specifications for Requests for Proposals (RFPs), Requests for Quotes (RFQs) and Statement of Work (SOW) documents. Research and gather complex information from a variety of county, vendor and industry sources. Prepare and present highly technical documents such as network and system diagrams and circuit schematics, radio frequency propagation and network coverage maps and other technical documents. Provide expertise and effectively advise professional technical staff on complex technical matters. Develop training materials; train team members in the use of complex technical equipment and software. Read, comprehend, and retain technical information on computer products and systems. Provide on-call service during off hours, evenings, weekends and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, climbing, squatting and crawling. Lifting-frequent lifting up to 20 pounds and occasional lifting up to 80 pounds may be required, depending upon assignment. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity -frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person. In addition to the above, depending on area of assignment: Knowledge of: Principles and practices of IP Network, Telephony and Audio Video system design techniques. Techniques and practices used in managing, designing, implementing, maintaining and operating IP Network and telephony systems including WAN/LAN, VoIP, AudioNideo systems, and associated network equipment. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TOM, TFTP, FTP, SSH, SSL, etc.). Principles and practices of business operations analysis. Principles and practices of complex database design and administration. Enterprise Level Information Technology Infrastructures. Ability to: Conduct business analysis and recommend technology solutions or business strategies that meet county, state and federal requirements. Create, present and explain complex diagrams to illustrate technology solutions. Analyze, develop, maintain and administer complex databases and database management systems similar to those being used by the assigned department. Perform advanced network administration duties, including security administration. Analyze, develop, and maintain complex network-related systems, equipment and software similar to that being used by the hiring department. PHYSICAL REQUIREMENTS Mobility - frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, climbing, squatting and crawling. Lifting - frequent lifting up to 20 pounds and occasional lifting up to 80 pounds may be required, depending upon assignment. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan Tentative Recruitment Timeline: Week of 5/17/21 Minimum Qualifications Screening Week of 5/24/21 Training and Experience Rating Week of 5/24/21 Establish Eligible List For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at jmtucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/18/2021 5:00:00 PM
May 05, 2021
Full Time
POSITION INFORMATION The current Senior Information Technology (IT) vacancy is assigned duties in the Department of Public Works. This position is assigned supervision of other staff, project management, business analysis, vendor contacts, software product comparison and selection, project management, and systems administration. The incumbent has a high degree of autonomy and influence into how the department operates and what technologies are selected. Connecting Placer County's infrastructure to web and mobile services for our citizens is a key strategic initiative. This position will work with the engineering, traffic, roads, storm water and environmental divisions and will focus to advance the level of IT services available to the citizens of Placer County. The successful candidate will work directly with Department of Public Works leadership to analyze business problems, design technology solutions, and recommend product selections. This position reports directly to the IT Supervisor for Infrastructure for Placer County. The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, analysis of complex business processes and requirements and the development of applications; network infrastructure; and database management; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of managing large, complex projects and leading project teams and/or providing expertise and guidance in complex information systems analysis and solutions, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation; and performs other related duties as assigned. May provide functional, technical, or direct supervision over subordinate technical and/or professional staff. DISTINGUISHING CHARACTERISTICS This is the lead/advanced journey-level class in the Information Technology Analyst job family. This class is distinguished from the class of Information Technology Analyst II because incumbents in the Information Technology Analyst Senior class perform complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization; and/or, coordinating/administering projects that are moderate/large in size and scope, requiring the direction of multiple staff and the procurement/utilization of significant resources management. The Information Technology Analyst Senior is distinguished from the Information Technology Supervisor in that the former may be responsible for providing direct supervision where the emphasis is on the application of technical expertise, with supervisory responsibilities incidental to the technical expertise while the latter's primary responsibility is for performing full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and is responsible for a program area within a work unit or department. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under general direction from an assigned supervisor or manager, working from broad policies and towards general objectives and referring specific matters to a superior only when interpretation or clarification of organizational policies is necessary. May exercise technical, functional, and/or direct supervision over professional and technical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise. Analyzes and evaluates computer network design (including the County's overall network), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to personnel of customer departments; analyzes questions and recommends appropriate corrective action as necessary. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, telecommunications systems, and/or audio/video systems. Directs the work of peers and/or subordinate professional information technology staffed on assigned projects. Recommends the appointment of personnel; provides or coordinates staff training; provides standards and operating guidelines; provides timely input on performance evaluations and disciplinary matters, as assigned. Provides budget recommendations and assists in budget preparation and administration; prepares cost estimates for budget; monitors and controls expenditures. Provides technical and functional supervision of contractors/vendors. Provides after hours technology support as assigned. Depending on area of assignment: Coordinates the activities of County technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration, maintenance and administration of highly complex network infrastructures, telecommunications systems, or server platforms and operating system components. Oversees the integrity and security of County networks and all related components, including human element, physical and virtual servers, domain controllers, desktops, laptops, printers and other devices which utilize the County network. Scans and monitors network activity, filters malicious activity and virus probability; retrieves data for investigative purposes. Defines and maintains County/Department network and data security standards. Performs computer forensics as requested by County legal department, auditors, or other authorized requests. Conducts research on latest security threats and uses new security products to help maintain the integrity of the County's network. Develops security procedures and policies. Acts as the project lead over moderate/large business analysis projects; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include: o determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for "requests for proposals" pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection; o monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization; o serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements; o assigning and directing project team members that cross multiple IT disciplines and/or departments; as well as other resources, on assigned projects to ensure compliance with schedule, budget and project specifications; o coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress; and o designing and directing project testing and quality assurance processes for assigned projects; Provides recommendations for developing and/or improving hardware, software, and/or web-based applications across multiple County departments in order to accomplish business goals; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal control, network security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years journey level professional information technology experience comparable to an Information Technology Analyst II with Placer County. Training: Equivalent to completion of a Bachelor's degree from an accredited college or university with major coursework in computer science, information systems or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. License or Certificate: May need to possess a valid driver's license- as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of effective team building, team leadership and conflict resolution. Advanced principles and practices of project management and work flow analysis. Advanced principles and practices of systems and procedures analysis and design. Complex software tools, test equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Computer hardware and software systems being used by the hiring department. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Ability to: Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendation related to complex IT problems. Analyze, diagnose and resolve problems of the most complex nature and provide guidance to others in the diagnosis and resolution of complex problems. Lead, train, assign, schedule and review the work of technical and/or professional information technology staff. Effectively build and lead a team through all phases of complex information technology projects involving multiple IT disciplines in order to achieve departmental and/or county goals. Produce detailed design and work specifications for Requests for Proposals (RFPs), Requests for Quotes (RFQs) and Statement of Work (SOW) documents. Research and gather complex information from a variety of county, vendor and industry sources. Prepare and present highly technical documents such as network and system diagrams and circuit schematics, radio frequency propagation and network coverage maps and other technical documents. Provide expertise and effectively advise professional technical staff on complex technical matters. Develop training materials; train team members in the use of complex technical equipment and software. Read, comprehend, and retain technical information on computer products and systems. Provide on-call service during off hours, evenings, weekends and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, climbing, squatting and crawling. Lifting-frequent lifting up to 20 pounds and occasional lifting up to 80 pounds may be required, depending upon assignment. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity -frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person. In addition to the above, depending on area of assignment: Knowledge of: Principles and practices of IP Network, Telephony and Audio Video system design techniques. Techniques and practices used in managing, designing, implementing, maintaining and operating IP Network and telephony systems including WAN/LAN, VoIP, AudioNideo systems, and associated network equipment. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TOM, TFTP, FTP, SSH, SSL, etc.). Principles and practices of business operations analysis. Principles and practices of complex database design and administration. Enterprise Level Information Technology Infrastructures. Ability to: Conduct business analysis and recommend technology solutions or business strategies that meet county, state and federal requirements. Create, present and explain complex diagrams to illustrate technology solutions. Analyze, develop, maintain and administer complex databases and database management systems similar to those being used by the assigned department. Perform advanced network administration duties, including security administration. Analyze, develop, and maintain complex network-related systems, equipment and software similar to that being used by the hiring department. PHYSICAL REQUIREMENTS Mobility - frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, climbing, squatting and crawling. Lifting - frequent lifting up to 20 pounds and occasional lifting up to 80 pounds may be required, depending upon assignment. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan Tentative Recruitment Timeline: Week of 5/17/21 Minimum Qualifications Screening Week of 5/24/21 Training and Experience Rating Week of 5/24/21 Establish Eligible List For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at jmtucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/18/2021 5:00:00 PM
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,249.00 - $7,500.00 Per Month ($74,988.00 - $90,000.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Senior Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus's ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus's service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus's common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Understand ServiceNow offerings and apply them to SF State Stay current on ServiceNow application Develop creative solutions by applying ServiceNow capabilities to manage service Consult with campus units/teams to define services and workflows Curate and build service catalog items and associated workflows Work with developers expand and maintain integrations to other systems Advocate for additional resources when needed Create and assist with curating ServiceNow Knowledge Base articles Design, develop, and maintain technical documentation ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Senior Director, Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor's Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years' experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications ITIL Foundation certification combined with functional ITIL experience Desired: Master's Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: April 15, 2022
Apr 18, 2021
Full Time
Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,249.00 - $7,500.00 Per Month ($74,988.00 - $90,000.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Senior Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus's ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus's service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus's common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Understand ServiceNow offerings and apply them to SF State Stay current on ServiceNow application Develop creative solutions by applying ServiceNow capabilities to manage service Consult with campus units/teams to define services and workflows Curate and build service catalog items and associated workflows Work with developers expand and maintain integrations to other systems Advocate for additional resources when needed Create and assist with curating ServiceNow Knowledge Base articles Design, develop, and maintain technical documentation ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Senior Director, Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor's Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years' experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications ITIL Foundation certification combined with functional ITIL experience Desired: Master's Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: April 15, 2022
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Service Management Product Lead . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $6,249.00 - $7,500.00 Per Month ($74,988.00 - $90,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Candidate, who reports to the Senior Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus's ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus's service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus's common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Bachelor's Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst - Minimum 2 years' experience in ServiceNow administration - Minimum 1 year experience with Agile Scrum - Ability to define user requirements and propose solution design - Ability to balance multiple priorities with varying scope and timing - Ability to document a business process and translate to ServiceNow configuration - Proficient with HTML - Solid relationship management and performance management skills - Excellent analytical and problem-solving skills - Exceptional professional and technical writing skills - Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users - Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions - Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives - Proficient at defining user stories and functional requirements for applications - ITIL Foundation certification combined with functional ITIL experience Desired: - Master's Degree in an Information Technology related field - Experience providing IT support in higher education - Proficient with business rules, UI policies, UI actions, client script, and access controls - Proven success with ServiceNow report and dashboard development - Experience implementing asset and configuration management capabilities - Understanding of Section 508 ADA compliance - Familiar with ServiceNow integrations and scripting - Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request - Managed public service portal - Implementation experience with ITSM and CSM - ServiceNow Admin certification - Ability to design and troubleshoot data flows - Basic understanding of project management functions . License/Certification Required This person shall be capable of defining and managing project tasks and scrum stories. . Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: Open until filled
Apr 17, 2021
Full Time
Description: Working Title Service Management Product Lead . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $6,249.00 - $7,500.00 Per Month ($74,988.00 - $90,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Candidate, who reports to the Senior Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus's ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus's service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus's common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Bachelor's Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst - Minimum 2 years' experience in ServiceNow administration - Minimum 1 year experience with Agile Scrum - Ability to define user requirements and propose solution design - Ability to balance multiple priorities with varying scope and timing - Ability to document a business process and translate to ServiceNow configuration - Proficient with HTML - Solid relationship management and performance management skills - Excellent analytical and problem-solving skills - Exceptional professional and technical writing skills - Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users - Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions - Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives - Proficient at defining user stories and functional requirements for applications - ITIL Foundation certification combined with functional ITIL experience Desired: - Master's Degree in an Information Technology related field - Experience providing IT support in higher education - Proficient with business rules, UI policies, UI actions, client script, and access controls - Proven success with ServiceNow report and dashboard development - Experience implementing asset and configuration management capabilities - Understanding of Section 508 ADA compliance - Familiar with ServiceNow integrations and scripting - Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request - Managed public service portal - Implementation experience with ITSM and CSM - ServiceNow Admin certification - Ability to design and troubleshoot data flows - Basic understanding of project management functions . License/Certification Required This person shall be capable of defining and managing project tasks and scrum stories. . Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: Open until filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title ERP & BI Lead Business Analyst . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $7,500.00 - $8,500.00 Per Month ($90,000.00 - $102,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Business Analyst is a data expert who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent is a primary point of contact in the Campus's Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent also provides reporting and query writing support for the entire campus community. In addition to working within the Campus Solutions system, the incumbent works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent provides data integration, reporting and analysis at the enterprise level. Incumbent collaborates with the PeopleSoft Administration and Technical Team on projects, break-fixes, upgrades, and testing. Incumbent also collaborates with other departments and project teams on an as-needed basis. . Position Information Lead Business Analyst - Serve as Lead Business Analyst coordinating the work effort of the Business Analyst team - Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. - Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. - Perform data analysis, business process captures and design activities in collaboration with functional users. - Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. - Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. - Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. - Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. - Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. - Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. - Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. - Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. - Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security - Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed - Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed - Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system - Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments - Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience - Three years of experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. - Excellent written, verbal, and interpersonal communication skills. - Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. - Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools - SQL experience in an Oracle Server environment preferred. - Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. - Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. - Ability to develop thorough understanding of assigned PeopleSoft module. - Relevant Student Information Systems experience using PeopleSoft, or a similar system. - Experience with configuring, supporting, or developing PeopleSoft applications. - Understanding Relational Database Management System (RDBMS). - Ability to read technical documentation, architecture artifacts, and perform data modeling. - Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. - Experience in project management, either as a project manager or functional lead. - Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. - Skill in system analysis, business analysis, and/or requirements development. - Skill in analyzing and solving complex problems. - Ability to work quickly and efficiently in designing and implementing technical solutions. - Ability to act as a functional lead for the Campus Solutions system. - Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues - Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements - Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required - Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. - Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions. . Environmental/Physical/Special - Repetitive wrist/finger motions with use of a computer. - Computer usage for extended periods of time. - Able to sit for extended periods of time. - Able to conduct business at other offices on campus. - Able to lift 2OIbs occasionally. - Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. . Pre-Employment Requirements This position requires the successful completion of a background check. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. . Application Deadline Open Until Filled. Review of applications to begin February 1, 2021. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Apr 17, 2021
Full Time
Description: Working Title ERP & BI Lead Business Analyst . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $7,500.00 - $8,500.00 Per Month ($90,000.00 - $102,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Business Analyst is a data expert who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent is a primary point of contact in the Campus's Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent also provides reporting and query writing support for the entire campus community. In addition to working within the Campus Solutions system, the incumbent works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent provides data integration, reporting and analysis at the enterprise level. Incumbent collaborates with the PeopleSoft Administration and Technical Team on projects, break-fixes, upgrades, and testing. Incumbent also collaborates with other departments and project teams on an as-needed basis. . Position Information Lead Business Analyst - Serve as Lead Business Analyst coordinating the work effort of the Business Analyst team - Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. - Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. - Perform data analysis, business process captures and design activities in collaboration with functional users. - Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. - Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. - Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. - Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. - Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. - Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. - Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. - Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. - Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security - Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed - Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed - Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system - Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments - Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience - Three years of experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. - Excellent written, verbal, and interpersonal communication skills. - Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. - Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools - SQL experience in an Oracle Server environment preferred. - Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. - Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. - Ability to develop thorough understanding of assigned PeopleSoft module. - Relevant Student Information Systems experience using PeopleSoft, or a similar system. - Experience with configuring, supporting, or developing PeopleSoft applications. - Understanding Relational Database Management System (RDBMS). - Ability to read technical documentation, architecture artifacts, and perform data modeling. - Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. - Experience in project management, either as a project manager or functional lead. - Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. - Skill in system analysis, business analysis, and/or requirements development. - Skill in analyzing and solving complex problems. - Ability to work quickly and efficiently in designing and implementing technical solutions. - Ability to act as a functional lead for the Campus Solutions system. - Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues - Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements - Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required - Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. - Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions. . Environmental/Physical/Special - Repetitive wrist/finger motions with use of a computer. - Computer usage for extended periods of time. - Able to sit for extended periods of time. - Able to conduct business at other offices on campus. - Able to lift 2OIbs occasionally. - Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. . Pre-Employment Requirements This position requires the successful completion of a background check. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. . Application Deadline Open Until Filled. Review of applications to begin February 1, 2021. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Los Angeles Department of Water and Power
Los Angeles, CA, USA
The Los Angeles Department of Water and Power (LADWP) is recruiting for a Chief Information Technology Officer (CITO) to lead and manage technology for the organization at the highest levels in order to introduce improved efficiencies. LADWP is the largest municipal electric utility in the nation and exists to serve all customers with safe, reliable, and cost-effective water and power. Reporting directly to the General Manager and Chief Engineer, the CITO is responsible for day-to-day oversight and involvement of the Information Technology Services Division with a total of 613 budgeted positions in FY20/21. The CITO has the responsibility to transition LADWP to a more integrated, contemporary, and state-of-the-art organization with significantly improved technology applications to support all aspects of the organization’s administrative (finance, personnel, customer billing, and customer service) and operational needs. The CITO’s significant contribution to the organization will include formulating a vision for technology, setting a tone that embraces best practices, and serving as the catalyst and facilitator for the development and implementation of a new Strategic Technology Plan to assist and improve LADWP operations.
The salary for this position is a highly competitive executive-level compensation (currently under review). LADWP offers a comprehensive and generous benefits package including an enhance defined compensation retirement plan. Additionally, LADWP will offer relocation assistance.
Apr 17, 2021
Full Time
The Los Angeles Department of Water and Power (LADWP) is recruiting for a Chief Information Technology Officer (CITO) to lead and manage technology for the organization at the highest levels in order to introduce improved efficiencies. LADWP is the largest municipal electric utility in the nation and exists to serve all customers with safe, reliable, and cost-effective water and power. Reporting directly to the General Manager and Chief Engineer, the CITO is responsible for day-to-day oversight and involvement of the Information Technology Services Division with a total of 613 budgeted positions in FY20/21. The CITO has the responsibility to transition LADWP to a more integrated, contemporary, and state-of-the-art organization with significantly improved technology applications to support all aspects of the organization’s administrative (finance, personnel, customer billing, and customer service) and operational needs. The CITO’s significant contribution to the organization will include formulating a vision for technology, setting a tone that embraces best practices, and serving as the catalyst and facilitator for the development and implementation of a new Strategic Technology Plan to assist and improve LADWP operations.
The salary for this position is a highly competitive executive-level compensation (currently under review). LADWP offers a comprehensive and generous benefits package including an enhance defined compensation retirement plan. Additionally, LADWP will offer relocation assistance.
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Business Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full Time (1.0) Work Schedule Monday to Friday; 8 a.m. to 5 p.m. Anticipated Hiring Range {$5,417.00 - $7,500.00 Per Month} {$65,000.00 - $90,000.00 Annually} Salary is commensurate with experience. Position Summary The Business Analyst is a data and process professional who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent also works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent is a point of contact between Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent provides: reporting and query writing support to campus community data integration, reporting and analysis at the enterprise level collaboration on projects, break-fixes, upgrades, and testing and with other departments and project teams on an as-needed basis. Position Information Business Analyst Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. Perform data analysis, business process captures and design activities in collaboration with functional users. Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience Experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. Excellent written, verbal, and interpersonal communication skills. Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools SQL experience in an Oracle Server environment preferred. Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. Ability to develop thorough understanding of assigned PeopleSoft module. Relevant Student Information Systems experience using PeopleSoft, or a similar system. Experience with configuring, supporting, or developing PeopleSoft applications. Knowledge of Relational Database Management System (RDBMS). Ability to read technical documentation, architecture artifacts, and perform data modeling. Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. Experience in project management. Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. Skill in system analysis, business analysis, and/or requirements development. Skill in analyzing and solving complex problems. Ability to act as a functional analyst for the Campus Solutions system. Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions Environmental/Physical/Special Repetitive wrist/finger motions with use of a computer. Computer usage for extended periods of time. Able to sit for extended periods of time. Able to conduct business at other offices on campus. Able to lift 2OIbs occasionally. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: April 14, 2022
Apr 16, 2021
Full Time
Description: Working Title Business Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full Time (1.0) Work Schedule Monday to Friday; 8 a.m. to 5 p.m. Anticipated Hiring Range {$5,417.00 - $7,500.00 Per Month} {$65,000.00 - $90,000.00 Annually} Salary is commensurate with experience. Position Summary The Business Analyst is a data and process professional who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent also works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent is a point of contact between Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent provides: reporting and query writing support to campus community data integration, reporting and analysis at the enterprise level collaboration on projects, break-fixes, upgrades, and testing and with other departments and project teams on an as-needed basis. Position Information Business Analyst Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. Perform data analysis, business process captures and design activities in collaboration with functional users. Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience Experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. Excellent written, verbal, and interpersonal communication skills. Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools SQL experience in an Oracle Server environment preferred. Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. Ability to develop thorough understanding of assigned PeopleSoft module. Relevant Student Information Systems experience using PeopleSoft, or a similar system. Experience with configuring, supporting, or developing PeopleSoft applications. Knowledge of Relational Database Management System (RDBMS). Ability to read technical documentation, architecture artifacts, and perform data modeling. Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. Experience in project management. Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. Skill in system analysis, business analysis, and/or requirements development. Skill in analyzing and solving complex problems. Ability to act as a functional analyst for the Campus Solutions system. Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions Environmental/Physical/Special Repetitive wrist/finger motions with use of a computer. Computer usage for extended periods of time. Able to sit for extended periods of time. Able to conduct business at other offices on campus. Able to lift 2OIbs occasionally. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: April 14, 2022
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Operating Systems Analyst/Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $8,750.00 - $9,584.00 Per Month {$105,000.00 - $115,008.00 Annually} Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services and working under the directions and in close collaboration with the Infrastructure Lead Architect, serves as the expert-level primary hands-on administrator for the Private (VMware) and emerging Public Cloud infrastructure technologies. Incumbent's responsibilities encompass all phases of the services lifecycle from design to implementation and ongoing operations and support, and cover all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle of the services for Private and Public Cloud Infrastructure: Design Implement Secure and harden Operate and keep available Apply patches in order to remediate issues and security vulnerabilities Upgrade as necessary Monitor for health and uptime Ensure backup, restore, and Disaster Recovery Provide support for Cloud Infrastructure customers and projects involving Cloud Infrastructure needs Work on troubleshooting of the complex problem that cross multiple areas and technology stacks Other duties as assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: Education: Bachelor's degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of seven years in computer/technology-related fields with progressively increasing responsibilities. Minimum of five years of production experience with VMware vSphere server virtualization. Minimum of three years of experience in server administration in an enterprise Windows and/or Linux environment (with 300+ managed systems). Minimum of one year of experience in design, implementation and operations of the Public Cloud (AWS preferred). Technical skills and expertise: In depth knowledge and solid hands-production experience with the VMware vSphere Enterprise. Hands on experience setting up, maintaining and upgrading VMware DRS, HA, vSAN, Enterprise multipath storage/network. Solid understanding and hands-on production experience with AWS and AWS tools and methodologies. Proficiency and production experience with one or more common scripting or programming languages. (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation. Experience with Infrastructure as Code and desire to apply automation to all aspects of the Cloud Administration and operations. Working knowledge of Linux (RHEL or derivatives preferred) and its common components. Working knowledge of Windows Server (2012/2016) and Active Directory. Solid understanding of TCP/IP, network topologies, common networking and network security technologies, protocols and tools, such as subnets, VLAN's, firewalls, load balancers, SSL, SSH, PKI, NAT. Solid foundations of systems and network security and best practices. Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own. Demonstrated ability to analyze and resolve multi-faceted technology problems. Good verbal and written communication skills Ability to work in a team and lead when needed Ability to work under pressure and maintain positive demeanor. Nice to have certifications and specialized technical experience: VMware vSphere VCP-DCV certification AWS Associate or Processional certification RHEL and/or MCSE certification Experience with Clustering and High Availability solutions and technologies Experience with security vulnerability scanning and management Experience with Hybrid Cloud deployment Experience with Cloud migration Familiarity with Change Management and ITIL Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 29, 2022
May 03, 2021
Full Time
Description: Working Title Operating Systems Analyst/Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $8,750.00 - $9,584.00 Per Month {$105,000.00 - $115,008.00 Annually} Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services and working under the directions and in close collaboration with the Infrastructure Lead Architect, serves as the expert-level primary hands-on administrator for the Private (VMware) and emerging Public Cloud infrastructure technologies. Incumbent's responsibilities encompass all phases of the services lifecycle from design to implementation and ongoing operations and support, and cover all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle of the services for Private and Public Cloud Infrastructure: Design Implement Secure and harden Operate and keep available Apply patches in order to remediate issues and security vulnerabilities Upgrade as necessary Monitor for health and uptime Ensure backup, restore, and Disaster Recovery Provide support for Cloud Infrastructure customers and projects involving Cloud Infrastructure needs Work on troubleshooting of the complex problem that cross multiple areas and technology stacks Other duties as assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: Education: Bachelor's degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of seven years in computer/technology-related fields with progressively increasing responsibilities. Minimum of five years of production experience with VMware vSphere server virtualization. Minimum of three years of experience in server administration in an enterprise Windows and/or Linux environment (with 300+ managed systems). Minimum of one year of experience in design, implementation and operations of the Public Cloud (AWS preferred). Technical skills and expertise: In depth knowledge and solid hands-production experience with the VMware vSphere Enterprise. Hands on experience setting up, maintaining and upgrading VMware DRS, HA, vSAN, Enterprise multipath storage/network. Solid understanding and hands-on production experience with AWS and AWS tools and methodologies. Proficiency and production experience with one or more common scripting or programming languages. (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation. Experience with Infrastructure as Code and desire to apply automation to all aspects of the Cloud Administration and operations. Working knowledge of Linux (RHEL or derivatives preferred) and its common components. Working knowledge of Windows Server (2012/2016) and Active Directory. Solid understanding of TCP/IP, network topologies, common networking and network security technologies, protocols and tools, such as subnets, VLAN's, firewalls, load balancers, SSL, SSH, PKI, NAT. Solid foundations of systems and network security and best practices. Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own. Demonstrated ability to analyze and resolve multi-faceted technology problems. Good verbal and written communication skills Ability to work in a team and lead when needed Ability to work under pressure and maintain positive demeanor. Nice to have certifications and specialized technical experience: VMware vSphere VCP-DCV certification AWS Associate or Processional certification RHEL and/or MCSE certification Experience with Clustering and High Availability solutions and technologies Experience with security vulnerability scanning and management Experience with Hybrid Cloud deployment Experience with Cloud migration Familiarity with Change Management and ITIL Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 29, 2022
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title User Experience (UX) Designer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,667.00 - $7,500.00 Per Month {$80,004.00 - $90,000.00 Annually} Salary is commensurate with experience. Position Summary The User Experience (UX) Designer is responsible for supporting information technology related to user experience and design for websites and web and mobile applications, as well as, web content management and site building. The UX Designer collaborates with developers and stakeholders to understand detailed requirements and designs intuitive user experiences that meets the needs and vision. The UX Designer is a liaison between the development team and constituents such as, Strategic Marketing & Communications and Accessibility team. The position includes conducting research and user interviews, translating concepts into prototypes, designing and delivering mockups for a wide range of devices and interfaces, and hosting usability sessions and demos. It also involves supervising student assistants and providing expertise and guidance to other campus departments designing web sites and applications mainly in regards to accessibility, user experience and usability. Position Information User Experience and Design Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces Facilitate the stakeholder's vision by researching, conceiving, sketching, prototyping and user-testing experiences for websites, web, and mobile applications Take a user-centered, inclusive design approach and rapidly test and iterate your designs Conduct demonstrations, user interviews, and usability sessions Work with UX student assistants, assign work, and supervise, contingent on department funding Collaborate with other team members and stakeholders Web Content Management Design and Site Building Design new, and improve existing Pattern Lab components that lead to clean and inclusive experience for end users Design new, and improve existing, web templates using Pattern Lab for Drupal Build reusable Information Architecture template for different units that provides a starting point for several Colleges and Departments Work with Colleges and Departments to build a scalable Content Strategy for their websites Provide Site Building help for departments struggling with their content and/or need help migrating into the latest Drupal version Develop new, and improve existing, training materials as needed to empower site owners to build intuitive and clean websites Be the liaison between the development team and other constituents, such as the Strategic Marketing & Communication team and the Accessibility team Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education: Bachelor's degree in Computer Design, Development or Engineering or related field Work Experience: Minimum 3+ years experience in a User Experience Design and Site building field Knowledge, skills and abilities: - Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments - Expertise in standard UX software such as Sketch, XD, OmniGraffle, Axure, InVision, UXPin, Balsamiq, and the like is a must - Expertise in HTML5, CSS3, and JavaScript skills - Ability to design reusable website templates that are branding and accessibility compliant - Expertise in building web templates for content management systems such as Drupal, WordPress - Knowledgeable in the process of creating Information Architecture and Content Strategy for websites - Ability to create training materials that are end-user centric - Ability to work with stakeholders to understand detailed requirements, and design complete user experiences that meet stakeholders' needs and vision - Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design - A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns - Ability to iterate designs and solutions efficiently and intelligently - A clear understanding of the importance of user-centered design and design thinking - Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications - Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval - Be passionate about resolving user pain points through great design - Be open to receiving feedback and constructive criticism - Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies - Awareness on emerging UI patterns and staying ahead of the curve - Ability to rationalize design decisions to stakeholders and your audience - Ability to work collaboratively with engineers. Although coding is not a required skill, it will be a huge bonus (we use React and PHP) - Experience in component-based website design - Experience in libraries such as Pattern Labs for component-based design - Experience in site building using Drupal content management system - Experience with designing for accessibility Working Environment: - Languages/Technologies: HTML5, CSS3, Javascript - UX software: Such as Adobe XD, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq - Operating Systems: MacOS Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule to perform maintenance, deployment, or other support activities. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 29, 2022
May 03, 2021
Full Time
Description: Working Title User Experience (UX) Designer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,667.00 - $7,500.00 Per Month {$80,004.00 - $90,000.00 Annually} Salary is commensurate with experience. Position Summary The User Experience (UX) Designer is responsible for supporting information technology related to user experience and design for websites and web and mobile applications, as well as, web content management and site building. The UX Designer collaborates with developers and stakeholders to understand detailed requirements and designs intuitive user experiences that meets the needs and vision. The UX Designer is a liaison between the development team and constituents such as, Strategic Marketing & Communications and Accessibility team. The position includes conducting research and user interviews, translating concepts into prototypes, designing and delivering mockups for a wide range of devices and interfaces, and hosting usability sessions and demos. It also involves supervising student assistants and providing expertise and guidance to other campus departments designing web sites and applications mainly in regards to accessibility, user experience and usability. Position Information User Experience and Design Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces Facilitate the stakeholder's vision by researching, conceiving, sketching, prototyping and user-testing experiences for websites, web, and mobile applications Take a user-centered, inclusive design approach and rapidly test and iterate your designs Conduct demonstrations, user interviews, and usability sessions Work with UX student assistants, assign work, and supervise, contingent on department funding Collaborate with other team members and stakeholders Web Content Management Design and Site Building Design new, and improve existing Pattern Lab components that lead to clean and inclusive experience for end users Design new, and improve existing, web templates using Pattern Lab for Drupal Build reusable Information Architecture template for different units that provides a starting point for several Colleges and Departments Work with Colleges and Departments to build a scalable Content Strategy for their websites Provide Site Building help for departments struggling with their content and/or need help migrating into the latest Drupal version Develop new, and improve existing, training materials as needed to empower site owners to build intuitive and clean websites Be the liaison between the development team and other constituents, such as the Strategic Marketing & Communication team and the Accessibility team Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education: Bachelor's degree in Computer Design, Development or Engineering or related field Work Experience: Minimum 3+ years experience in a User Experience Design and Site building field Knowledge, skills and abilities: - Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments - Expertise in standard UX software such as Sketch, XD, OmniGraffle, Axure, InVision, UXPin, Balsamiq, and the like is a must - Expertise in HTML5, CSS3, and JavaScript skills - Ability to design reusable website templates that are branding and accessibility compliant - Expertise in building web templates for content management systems such as Drupal, WordPress - Knowledgeable in the process of creating Information Architecture and Content Strategy for websites - Ability to create training materials that are end-user centric - Ability to work with stakeholders to understand detailed requirements, and design complete user experiences that meet stakeholders' needs and vision - Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design - A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns - Ability to iterate designs and solutions efficiently and intelligently - A clear understanding of the importance of user-centered design and design thinking - Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications - Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval - Be passionate about resolving user pain points through great design - Be open to receiving feedback and constructive criticism - Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies - Awareness on emerging UI patterns and staying ahead of the curve - Ability to rationalize design decisions to stakeholders and your audience - Ability to work collaboratively with engineers. Although coding is not a required skill, it will be a huge bonus (we use React and PHP) - Experience in component-based website design - Experience in libraries such as Pattern Labs for component-based design - Experience in site building using Drupal content management system - Experience with designing for accessibility Working Environment: - Languages/Technologies: HTML5, CSS3, Javascript - UX software: Such as Adobe XD, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq - Operating Systems: MacOS Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule to perform maintenance, deployment, or other support activities. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 29, 2022
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Instructional Designer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Extended Learning Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $6,000 to $6,667 per month ($72,000 to $80,004 annually) Salary is commensurate with experience. Position Summary Under the supervision of the Associate Dean, the Instructional Designer will work collaboratively to support faculty members in implementing effective instructional pedagogies and technologies for all learning formats (face-to-face, blended, hybrid, online). This position is responsible for serving as a resource for faculty and instructional staff in the design, development, evaluation and revision of learning and teaching, and its associated assessment, for the purpose of supporting the success of student learning Position Information Course Design and Development Support Provide consultative support for faculty in the optimal design and development of curriculum and instruction across all learning formats guided by Quality Learning & Teaching (QLT) best practices and Universal Design principles, including the creation of accessible course materials as part of the CSU Accessible Technology Initiative (ATI). Facilitate the effective implementation of instructional and technological innovation by sharing research findings of best practices. Design, develop, and gather learning, teaching, and assessment resources in a variety of formats to support curriculum offerings. Devise methods for integrating technical tools and applications into faculty instructional delivery and student projects. Develop and investigate courseware and curriculum software tools. Collaborate with content experts, other instructional designers, librarians, graphics specialists, instructional librarians, learning management system specialists, CSU resource personnel, and multimedia developers to expand the use of QLT and UDL Universal Design for Learning in course design and development. Actively engage in research and development to expand College capacity for improving student learning Explore, evaluate, and advise on new technology trends and developments, materials, and best practice techniques for their applicability to educational uses in support of student success. Engage in professional development to stay abreast of learning theories, pedagogies, and technological developments. Participate and present in local, state, regional, and national professional associations, conferences, and committees as appropriate. Utilize applied research, interpret data, and recommend procedures and solutions for effective learning and instruction. Work closely with campus faculty and related groups on issues of faculty professional development as it relates to learning and teaching technologies to support pedagogies. Collaboratively design, develop, and facilitate workshops, intensives, seminars, brown bags, and communities across various formats as related to course design, development, facilitation, and appropriate educational technologies. Other duties as assigned Minimum Qualifications Bachelor's Degree. Current teaching experience, preferably at the postsecondary level, or A combination of education, training, and experience that provides the required knowledge and abilities. An example of this would be a degree in Instructional Design, Learning/ Educational Psychology, Educational Technology, or related field and/or applied experience in instructional design and development with background in learning and instruction, program development and evaluation. Knowledge, special skills and abilities required: Knowledge of instructional design theories and methodologies and ability to apply them. Knowledge of database sources and large-scale computing and information resource networks. Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications. Ability to perform research design using statistical methodology and application resources. Knowledge of systems design and technology integration techniques. Ability to provide software development and programming support for instructional applications. Knowledge of user interface design principles and applications. Ability to develop and create multimedia/video productions. Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Ability to design, develop, and implement instructional applications. Ability to collaborate and consult with faculty around issues of student learning: assessing student needs, learning outcomes, and needs of diverse students writing instructional objectives designing, developing and evaluating instructional materials and activities developing assessment instruments that measure student learning implementing research and evaluation methodologie Demonstrated interpersonal and problem-solving skills involved in performing the following tasks: making effective oral and written presentations troubleshooting instructional and learning problems in a variety of settings establishing cooperative working relationships with persons contacted in the course of performing duties working patiently and supportively with individuals with limited technology skills, and effectively developing those skills communicating proactively and professionally within a collaborative, cross-functional team of faculty, project managers, and technical talent. Ability to work with multiple deadlines and multiple projects simultaneously. Ability to apply advanced critical thinking skills in a fast-paced, changing environment. Commitment to quality, innovation, and customer service principles. Demonstrated commitment to the university's goal of inclusiveness with evidence of a history of working effectively with persons of all races, genders, ethnicities, nationalities, sexual orientations, and religions. Because we place a high priority on the importance of cultural diversity on this campus, candidates should explain how they have been and could be involved in advancing this campus goal. Preferred Qualifications Advanced degree in Education, Instructional Technology or related field. Minimum 3 years experience in a higher educational context, providing training, support, and/or curriculum development expertise to faculty and students. Knowledge of standard open-source and proprietary software applications used at SF State, including iLearn, CourseStream, ePortfolios, Drupal, Adobe Creative Suite, Microsoft Office, research databases and other educational productivity and presentation programs. Environmental/Physical/Special Must be able to work for extended periods at computer terminals. May be required to move boxes of paper and miscellaneous items weighing up to 45 pounds. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 28, 2022
May 01, 2021
Full Time
Description: Working Title Instructional Designer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Extended Learning Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $6,000 to $6,667 per month ($72,000 to $80,004 annually) Salary is commensurate with experience. Position Summary Under the supervision of the Associate Dean, the Instructional Designer will work collaboratively to support faculty members in implementing effective instructional pedagogies and technologies for all learning formats (face-to-face, blended, hybrid, online). This position is responsible for serving as a resource for faculty and instructional staff in the design, development, evaluation and revision of learning and teaching, and its associated assessment, for the purpose of supporting the success of student learning Position Information Course Design and Development Support Provide consultative support for faculty in the optimal design and development of curriculum and instruction across all learning formats guided by Quality Learning & Teaching (QLT) best practices and Universal Design principles, including the creation of accessible course materials as part of the CSU Accessible Technology Initiative (ATI). Facilitate the effective implementation of instructional and technological innovation by sharing research findings of best practices. Design, develop, and gather learning, teaching, and assessment resources in a variety of formats to support curriculum offerings. Devise methods for integrating technical tools and applications into faculty instructional delivery and student projects. Develop and investigate courseware and curriculum software tools. Collaborate with content experts, other instructional designers, librarians, graphics specialists, instructional librarians, learning management system specialists, CSU resource personnel, and multimedia developers to expand the use of QLT and UDL Universal Design for Learning in course design and development. Actively engage in research and development to expand College capacity for improving student learning Explore, evaluate, and advise on new technology trends and developments, materials, and best practice techniques for their applicability to educational uses in support of student success. Engage in professional development to stay abreast of learning theories, pedagogies, and technological developments. Participate and present in local, state, regional, and national professional associations, conferences, and committees as appropriate. Utilize applied research, interpret data, and recommend procedures and solutions for effective learning and instruction. Work closely with campus faculty and related groups on issues of faculty professional development as it relates to learning and teaching technologies to support pedagogies. Collaboratively design, develop, and facilitate workshops, intensives, seminars, brown bags, and communities across various formats as related to course design, development, facilitation, and appropriate educational technologies. Other duties as assigned Minimum Qualifications Bachelor's Degree. Current teaching experience, preferably at the postsecondary level, or A combination of education, training, and experience that provides the required knowledge and abilities. An example of this would be a degree in Instructional Design, Learning/ Educational Psychology, Educational Technology, or related field and/or applied experience in instructional design and development with background in learning and instruction, program development and evaluation. Knowledge, special skills and abilities required: Knowledge of instructional design theories and methodologies and ability to apply them. Knowledge of database sources and large-scale computing and information resource networks. Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications. Ability to perform research design using statistical methodology and application resources. Knowledge of systems design and technology integration techniques. Ability to provide software development and programming support for instructional applications. Knowledge of user interface design principles and applications. Ability to develop and create multimedia/video productions. Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Ability to design, develop, and implement instructional applications. Ability to collaborate and consult with faculty around issues of student learning: assessing student needs, learning outcomes, and needs of diverse students writing instructional objectives designing, developing and evaluating instructional materials and activities developing assessment instruments that measure student learning implementing research and evaluation methodologie Demonstrated interpersonal and problem-solving skills involved in performing the following tasks: making effective oral and written presentations troubleshooting instructional and learning problems in a variety of settings establishing cooperative working relationships with persons contacted in the course of performing duties working patiently and supportively with individuals with limited technology skills, and effectively developing those skills communicating proactively and professionally within a collaborative, cross-functional team of faculty, project managers, and technical talent. Ability to work with multiple deadlines and multiple projects simultaneously. Ability to apply advanced critical thinking skills in a fast-paced, changing environment. Commitment to quality, innovation, and customer service principles. Demonstrated commitment to the university's goal of inclusiveness with evidence of a history of working effectively with persons of all races, genders, ethnicities, nationalities, sexual orientations, and religions. Because we place a high priority on the importance of cultural diversity on this campus, candidates should explain how they have been and could be involved in advancing this campus goal. Preferred Qualifications Advanced degree in Education, Instructional Technology or related field. Minimum 3 years experience in a higher educational context, providing training, support, and/or curriculum development expertise to faculty and students. Knowledge of standard open-source and proprietary software applications used at SF State, including iLearn, CourseStream, ePortfolios, Drupal, Adobe Creative Suite, Microsoft Office, research databases and other educational productivity and presentation programs. Environmental/Physical/Special Must be able to work for extended periods at computer terminals. May be required to move boxes of paper and miscellaneous items weighing up to 45 pounds. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: April 28, 2022
Cal State University (CSU) Channel Islands
1 University Dr, Camarillo, CA 93012, USA
Description: *** TEMPORARY POSITION *** The purpose of this position is to provide technical and administrative support within the User Services area for equipment inventory coordination, data quality control, and technical support for computer labs and classrooms. Under direct supervision of the Manager of User Services provide technical and operational support as needed. Typical tasks include: Track campus purchase orders for new desktop computers and reconcile records as equipment is received, assigning asset tags as needed. Receive orders of new desktop computers and related equipment and coordinate appropriate configuration and installation with other technicians. Support appropriate decommissioning of obsolete equipment to include "red tagging," E-waste preparation, component removal and eventual disposal. Contribute to the review and update of accurate equipment inventory records in the University asset management system. Assist faculty, staff, and students with use of standard application software packages such as word processors, and email systems. Demonstrate responsiveness and a strong commitment to customer service in all aspects of providing technical support. Provide support and assistance for faculty and staff desktop computers as assigned, or in classrooms and labs as requested to include computer imaging and installing or configuring software. Provide real-time consulting and intervention to address immediate problems. Diagnose user problems, verify access to necessary applications. Research hardware/software issues to find and implement solutions. Test new hardware and software. Complete Help Desk ticket requests and other duties in a timely manner and as required. BS/BA degree preferred. Minimum one year of IT support experience, (or two years without a 4-year degree.) Highly-developed verbal and written communication skills. Strong critical-thinking skills with the ability to provide IT solutions by analyzing departmental process and policy. Proven customer service and interpersonal skills required to cultivate respectful and collaborative relationships. Must be able to work well in a challenging environment where constructive feedback from others is regularly received. Knowledge and skill in supporting both Windows and Mac computers, and enterprise printing solutions. Experience working in a university IT environment where troubleshooting a variety of technical issues is required. Must be able to work a regular, reliable schedule. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. Closing Date/Time: Open until filled
Mar 23, 2021
Full Time
Description: *** TEMPORARY POSITION *** The purpose of this position is to provide technical and administrative support within the User Services area for equipment inventory coordination, data quality control, and technical support for computer labs and classrooms. Under direct supervision of the Manager of User Services provide technical and operational support as needed. Typical tasks include: Track campus purchase orders for new desktop computers and reconcile records as equipment is received, assigning asset tags as needed. Receive orders of new desktop computers and related equipment and coordinate appropriate configuration and installation with other technicians. Support appropriate decommissioning of obsolete equipment to include "red tagging," E-waste preparation, component removal and eventual disposal. Contribute to the review and update of accurate equipment inventory records in the University asset management system. Assist faculty, staff, and students with use of standard application software packages such as word processors, and email systems. Demonstrate responsiveness and a strong commitment to customer service in all aspects of providing technical support. Provide support and assistance for faculty and staff desktop computers as assigned, or in classrooms and labs as requested to include computer imaging and installing or configuring software. Provide real-time consulting and intervention to address immediate problems. Diagnose user problems, verify access to necessary applications. Research hardware/software issues to find and implement solutions. Test new hardware and software. Complete Help Desk ticket requests and other duties in a timely manner and as required. BS/BA degree preferred. Minimum one year of IT support experience, (or two years without a 4-year degree.) Highly-developed verbal and written communication skills. Strong critical-thinking skills with the ability to provide IT solutions by analyzing departmental process and policy. Proven customer service and interpersonal skills required to cultivate respectful and collaborative relationships. Must be able to work well in a challenging environment where constructive feedback from others is regularly received. Knowledge and skill in supporting both Windows and Mac computers, and enterprise printing solutions. Experience working in a university IT environment where troubleshooting a variety of technical issues is required. Must be able to work a regular, reliable schedule. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. Closing Date/Time: Open until filled
***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Systems and Programming Manager (GIS Manager) The City of Concord is seeking a Systems and Programming Manager (GIS Manager) to fill one vacancy in the Information Technology Department to lead all aspects of the City's growing GIS Program. Concord desires an individual that can serve as the visionary to guide and sustain the future growth and development of the GIS Program. Understanding how GIS can be successfully deployed within a local government setting to improve business processes, and the ability to effectively plan, promote, and develop GIS business processes technologies is a key requirement for this position. In addition, Concord is looking for someone that possess highly advanced GIS skill sets (ESRI software suite) that can manage the ArcGIS Server environment, administer ArcSDE geodatabase's within a MS SQL environment, develop and deploy GIS web applications (to AGOL, Portal, other) using Web AppBuilder or similar development tools, and will seek to integrate GIS with other City business systems. Finally, Concord is in search of an individual that will work with all City departments to understand and promote their unique functional needs, will train their staff on the use of GIS technologies, and will continually promote the use of GIS throughout the organization. The future Systems and Programming Manager is someone who aspires to build and manage a high quality, functionally rich, easy to use, and sustainable Enterprise-wide GIS Program for the City of Concord. Additionally, the Systems and Programming Manager ideal candidate is someone who: Can establish and maintain effective working relationships; Is skilled with creating and maintaining interactive on-line map applications; Can develop and lead formal and informal presentations with customers; Can build and monitor a GIS division's budget; Is passionate about customer service; Analyzes customer requests to identify the best possible solutions; Can train and coach other GIS users within the City; Is experienced with integrating spatial data with other enterprise applications; Is committed to staying current with GIS trends and technologies; Is experienced developing and implementation GIS strategic goals; Can manage and oversee the day to day GIS operations; and Embraces, promotes, and is guided by the City's Mission, Vision and Values SELECTION PROCESS 1. Submit a completed City of Concord application and the required supplemental questionnaire responses online at www.cityofconcord.org by 5:00 p.m. on Friday, May 14, 2021 . Only application materials submitted online during the filing period will be accepted. Please attach a copy of your resume when you apply online. You must complete the job application in its entirety in addition to the resume submission in order to be considered (i.e., do not indicate "see resume" on job application). 2. All qualified applications and supplemental questionnaire responses will be competitively evaluated, and those candidates demonstrating the strongest desired qualifications for the position will be invited to a virtual panel interview, which is currently scheduled for Tuesday, June 1, 2021. If you are selected to participate in the panel interview process and are unavailable, we regret that we will not be able to reschedule you. 3. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. SYSTEMS AND PROGRAMMING MANAGER Purpose Manages the delivery of high-quality, cost effective, reliable and accurate information systems by providing systems and programming services, including geographic information services, so that internal customers receive required information in a timely manner; performs related work as required all within the context of the City's Mission, Vision, Values Statement and a strong and progressive customer service orientation. Equipment, Methods & Guidelines Uses federal, state, and local laws, regulations, policies, directives and procedures; vendor contracts; City vehicles, telephones, calculators; the internet, intranet, technical manuals, user documents; standard business software and computer systems. Working Conditions Conducts work primarily in an office setting. Conditions may involve some travel and attendance at meetings, which are conducted during the evening. May also include occasional weekend work and irregular hours to meet deadlines, and achieve objectives. Physical Demands Vision sufficient to read computer screens and operating manuals; must be able to communicate effectively both orally and in writing with co-workers and internal customers, other government agencies, vendors and contractors, consultants, service providers, and the public; must have sufficient flexibility to attach wires and cables in confined spaces; and must be able to lift irregularly shaped objects such as CPUs, printers, weighing up to 40 pounds. Emphasizes speech, hearing, and vision. Supervisory Guidance Received/Given Reports to the Information Technology Manager, receiving general administrative support and guidance in establishing program outcomes and specific objectives rather than direct control over methods; progress, results and project status is reviewed each trimester. Supervises professional and technical staff who, in turn, exercise some independence in their assignments; serves as acting division head in the absence of the Information Technology Manager. Allocation Factors/Distinctions Managerial classification. Examples of duties include, but are not limited to: Assists Customer Service Manager in preparing and administering the Client Server/GIS budget for operations. Supervises and coordinates training for assigned staff and ensures smooth work flow and high productivity through proper staffing of trained subordinates; applies City and departmental policies, procedures, and rules pertaining to work and the work group. Assesses performance and prepares performance appraisals; initiates official disciplinary action as necessary; identifies and/or resolves subordinate complaints. Determines priorities, methods, standards, and sequences of work necessary to achieve objectives; assigns personnel in accordance with priority and need. Coordinates work schedules to provide for adequate coverage on all shifts; prepares and approves vacation, leave, and overtime schedules. Supervises and performs activities related to systems analysis and programming and GIS operations; assures the development, procurement, and/or adaptation of applications programs to meet users' needs; monitors programs to assure proper operations. Serves as supervisor and backup to database administrator who: designs, develops, modifies, and deletes databases, tables, columns, indexes, stored procedures and triggers; monitors and adjusts disk storage space as required; deletes unnecessary files; issues/revokes passwords; schedules backups. Confers with departments to determine system functions and desired results; analyzes departments' system and program problems and changes in requirements; identifies and recommends modifications. Develops, interprets, and implements policies, procedures, and section directives; informs and trains users regarding the features, functions, and capabilities of programs and reports. Oversees a technical support station, which receives, logs, and responds to service, maintenance, and/or assistance requests regarding programs, reports, or computer systems. Supports the preparation of RFP packages for systems analysis and programming, and related equipment, devices, and services; negotiates and administers contracts; coordinates maintenance and repairs; reconciles and approves invoices for payment. Attends a variety of meetings; conducts special projects. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Qualifications: Knowledge and Abilities Knowledge of patterns and trends associated with database design and administration, application programming design, development, and procurement, system administration, and use of a structured query language (SQL). Ability to design, develop, and maintain business applications and SQL databases; to develop and implement directives, policies, and procedures; to analyze user needs and develop automated solutions; to communicate effectively with City staff, contractors, service providers, consultants, and the public; to negotiate and administer contracts; to provide supervision and coordinate the work of other professionals; to collect and analyze information, and to draw valid conclusions; to understand, interpret, and apply appropriate rules, regulations, and procedures; to plan, organize, and review the work of subordinates; to communicate effectively, orally and in writing; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education/Experience Education: Possession of a Bachelor's Degree in Computer Science, or a related field. Experience: Five years of increasingly responsible experience in system administration, computer applications, and database administration. Other: A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Closing Date/Time: Fri. 05/14/21 5:00 PM Pacific Time
Mar 24, 2021
Full Time
***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Systems and Programming Manager (GIS Manager) The City of Concord is seeking a Systems and Programming Manager (GIS Manager) to fill one vacancy in the Information Technology Department to lead all aspects of the City's growing GIS Program. Concord desires an individual that can serve as the visionary to guide and sustain the future growth and development of the GIS Program. Understanding how GIS can be successfully deployed within a local government setting to improve business processes, and the ability to effectively plan, promote, and develop GIS business processes technologies is a key requirement for this position. In addition, Concord is looking for someone that possess highly advanced GIS skill sets (ESRI software suite) that can manage the ArcGIS Server environment, administer ArcSDE geodatabase's within a MS SQL environment, develop and deploy GIS web applications (to AGOL, Portal, other) using Web AppBuilder or similar development tools, and will seek to integrate GIS with other City business systems. Finally, Concord is in search of an individual that will work with all City departments to understand and promote their unique functional needs, will train their staff on the use of GIS technologies, and will continually promote the use of GIS throughout the organization. The future Systems and Programming Manager is someone who aspires to build and manage a high quality, functionally rich, easy to use, and sustainable Enterprise-wide GIS Program for the City of Concord. Additionally, the Systems and Programming Manager ideal candidate is someone who: Can establish and maintain effective working relationships; Is skilled with creating and maintaining interactive on-line map applications; Can develop and lead formal and informal presentations with customers; Can build and monitor a GIS division's budget; Is passionate about customer service; Analyzes customer requests to identify the best possible solutions; Can train and coach other GIS users within the City; Is experienced with integrating spatial data with other enterprise applications; Is committed to staying current with GIS trends and technologies; Is experienced developing and implementation GIS strategic goals; Can manage and oversee the day to day GIS operations; and Embraces, promotes, and is guided by the City's Mission, Vision and Values SELECTION PROCESS 1. Submit a completed City of Concord application and the required supplemental questionnaire responses online at www.cityofconcord.org by 5:00 p.m. on Friday, May 14, 2021 . Only application materials submitted online during the filing period will be accepted. Please attach a copy of your resume when you apply online. You must complete the job application in its entirety in addition to the resume submission in order to be considered (i.e., do not indicate "see resume" on job application). 2. All qualified applications and supplemental questionnaire responses will be competitively evaluated, and those candidates demonstrating the strongest desired qualifications for the position will be invited to a virtual panel interview, which is currently scheduled for Tuesday, June 1, 2021. If you are selected to participate in the panel interview process and are unavailable, we regret that we will not be able to reschedule you. 3. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. SYSTEMS AND PROGRAMMING MANAGER Purpose Manages the delivery of high-quality, cost effective, reliable and accurate information systems by providing systems and programming services, including geographic information services, so that internal customers receive required information in a timely manner; performs related work as required all within the context of the City's Mission, Vision, Values Statement and a strong and progressive customer service orientation. Equipment, Methods & Guidelines Uses federal, state, and local laws, regulations, policies, directives and procedures; vendor contracts; City vehicles, telephones, calculators; the internet, intranet, technical manuals, user documents; standard business software and computer systems. Working Conditions Conducts work primarily in an office setting. Conditions may involve some travel and attendance at meetings, which are conducted during the evening. May also include occasional weekend work and irregular hours to meet deadlines, and achieve objectives. Physical Demands Vision sufficient to read computer screens and operating manuals; must be able to communicate effectively both orally and in writing with co-workers and internal customers, other government agencies, vendors and contractors, consultants, service providers, and the public; must have sufficient flexibility to attach wires and cables in confined spaces; and must be able to lift irregularly shaped objects such as CPUs, printers, weighing up to 40 pounds. Emphasizes speech, hearing, and vision. Supervisory Guidance Received/Given Reports to the Information Technology Manager, receiving general administrative support and guidance in establishing program outcomes and specific objectives rather than direct control over methods; progress, results and project status is reviewed each trimester. Supervises professional and technical staff who, in turn, exercise some independence in their assignments; serves as acting division head in the absence of the Information Technology Manager. Allocation Factors/Distinctions Managerial classification. Examples of duties include, but are not limited to: Assists Customer Service Manager in preparing and administering the Client Server/GIS budget for operations. Supervises and coordinates training for assigned staff and ensures smooth work flow and high productivity through proper staffing of trained subordinates; applies City and departmental policies, procedures, and rules pertaining to work and the work group. Assesses performance and prepares performance appraisals; initiates official disciplinary action as necessary; identifies and/or resolves subordinate complaints. Determines priorities, methods, standards, and sequences of work necessary to achieve objectives; assigns personnel in accordance with priority and need. Coordinates work schedules to provide for adequate coverage on all shifts; prepares and approves vacation, leave, and overtime schedules. Supervises and performs activities related to systems analysis and programming and GIS operations; assures the development, procurement, and/or adaptation of applications programs to meet users' needs; monitors programs to assure proper operations. Serves as supervisor and backup to database administrator who: designs, develops, modifies, and deletes databases, tables, columns, indexes, stored procedures and triggers; monitors and adjusts disk storage space as required; deletes unnecessary files; issues/revokes passwords; schedules backups. Confers with departments to determine system functions and desired results; analyzes departments' system and program problems and changes in requirements; identifies and recommends modifications. Develops, interprets, and implements policies, procedures, and section directives; informs and trains users regarding the features, functions, and capabilities of programs and reports. Oversees a technical support station, which receives, logs, and responds to service, maintenance, and/or assistance requests regarding programs, reports, or computer systems. Supports the preparation of RFP packages for systems analysis and programming, and related equipment, devices, and services; negotiates and administers contracts; coordinates maintenance and repairs; reconciles and approves invoices for payment. Attends a variety of meetings; conducts special projects. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Qualifications: Knowledge and Abilities Knowledge of patterns and trends associated with database design and administration, application programming design, development, and procurement, system administration, and use of a structured query language (SQL). Ability to design, develop, and maintain business applications and SQL databases; to develop and implement directives, policies, and procedures; to analyze user needs and develop automated solutions; to communicate effectively with City staff, contractors, service providers, consultants, and the public; to negotiate and administer contracts; to provide supervision and coordinate the work of other professionals; to collect and analyze information, and to draw valid conclusions; to understand, interpret, and apply appropriate rules, regulations, and procedures; to plan, organize, and review the work of subordinates; to communicate effectively, orally and in writing; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education/Experience Education: Possession of a Bachelor's Degree in Computer Science, or a related field. Experience: Five years of increasingly responsible experience in system administration, computer applications, and database administration. Other: A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Closing Date/Time: Fri. 05/14/21 5:00 PM Pacific Time
NOTES Please upload your most recent resume during applicantion process. First consideration will be given to those applicants that apply within the first 14 days. This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. You must upload a resume to your profile during the application process to be considered. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY Working within the Office of the Commissioner of Probation (OCP), the Project Manager for Information Services performs administrative and organizational management duties to advise and assist the Commissioner of Probation in the development and deployment of technology products and services as well as evaluating methods, practices and procedures in the probation offices of the Trial Court Department. The Project Manager will evaluate probation's technological needs and application, identifying needed improvements within individual probation offices and across the department as a whole, while also providing administrative and technical assistance and training to implement new technologies and improve the use of existing technology. This position will be the designated lead in the Office of the Commissioner of Probation for the ongoing design, development and implementation of MassCourts and related applications, working in collaboration with the Trial Court Information Services Department. The Project Manager will also advise other Trial Court Departments and other agencies of OCP policies, procedures, standards and priorities that are supported or enhanced by the MassCourts application. The Project Manager will also represent the Commissioner on a number of interdepartmental collaborations relative to the use of technology as well as with external entities. SUPERVISION RECEIVED: Receives assignments and direction from the Commissioner and First Deputy Commissioner. Works closely with the Deputy Commissioners and Regional Supervisors. MAJOR DUTIES Under the direction of the Commissioner of Probation, the Project Manager for Information Services: Works closely with the Commissioner and the Deputy Commissioners in the development and deployment of technology products and projects in the probation offices; Works closely with the Trial Court Information Services Department in the design, development and implementation of the MassCourts and related applications across all court departments; Performs detailed analysis of probation field policies and procedures as they relate to the innovative use of technology and current probation standards; Designs special products and specialized manuals to disseminate the growing knowledge base of MassCourts functions and technical information; Coordinates with the Central Identity Management Group to correct discrepancies and errors in the electronic record; Provides technical assistance to court and Office of the Commissioner of Probation staff; Works directly with court staff and trainers from the Office of the Commissioner of Probation to advise and train in the efficient use of technology and Trial Court applications while promoting an awareness of the importance of data validity and security; Promotes an atmosphere that encourages enthusiasm and user participation in the use of information technology and services; Creates a positive environment for reporting application and/or system deficiencies and suggestions for improvements and enhanced functionality; Assesses the need for training and professional development of staff in the court as related to information services, and assists the Commissioner of Probation in addressing these needs; Provides statistical data as directed by the Office of the Commissioner of Probation; and Performs such other duties as assigned by the Commissioner of Probation or his/her designee in accordance with the guidelines, policies and standards of the Massachusetts Probation Services. JOB COMPETENCIES Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. Applied Knowledge Understands information services operations, specialized tools, applications, and software, and how they can best serve the needs of the Probation Service. Team Building (Motivating Others) Fosters a sense of shared goals and accountabilities through the development of positive relationships in order to promote a healthy work environment. Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; Receptive to diverse ideas while respecting other's opinions and roles. Influence Understands the appropriate use of advocacy and persuasion in order to train and effectuate positive change and growth within the organization. Problem Solving Accurately assesses technology problems in Probation software applications, products, and services, and recommends and facilitates appropriate solutions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development. Information Technology Ability to understand and teach information technology. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Project Manager for Information Services (OCP): A Bachelor's Degree in criminal justice, sociology, computer science, psychology or related field. A Master's degree in business, computer science, organizational development, public or criminal justice administration or related field is strongly preferred. Five (5) or more years of relevant experience, at least three (3) of which must include use of MassCourts or an electronic medical record/case management software. Project management experience, including information services projects, planning and implementation. Knowledge of and proficiency in the use of a variety of project management tools such as Microsoft Project and Microsoft Office; Knowledge of current information services and state-of-the-art applications; Experience preparing and delivering presentations to senior management and/or project advisory committees and other audiences; Experience working with various levels of staff and in collaboration with other entities; Experience supervising and working with vendors, contractors and multiple project teams engaged in developing and/or implementing elements of an information services environment is preferred; Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships; Ability to understand and analyze complex issues and information relating to information system environments, various hardware and software elements which form these environments, and the organizations and people who support and make use of these environments. Ability to act on this comprehension and analysis to support and enhance these environments. Ability to analyze problems and to develop effective solutions to problems. Ability to communicate effectively in oral and written form, including the ability to communicate technical information to non-technical people and to provide training to groups of all sizes. Ability to work well under pressure and within limited time frames. Ability to travel to court locations throughout the Commonwealth. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Judicial Branch Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 26, 2021
Full Time
NOTES Please upload your most recent resume during applicantion process. First consideration will be given to those applicants that apply within the first 14 days. This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. You must upload a resume to your profile during the application process to be considered. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY Working within the Office of the Commissioner of Probation (OCP), the Project Manager for Information Services performs administrative and organizational management duties to advise and assist the Commissioner of Probation in the development and deployment of technology products and services as well as evaluating methods, practices and procedures in the probation offices of the Trial Court Department. The Project Manager will evaluate probation's technological needs and application, identifying needed improvements within individual probation offices and across the department as a whole, while also providing administrative and technical assistance and training to implement new technologies and improve the use of existing technology. This position will be the designated lead in the Office of the Commissioner of Probation for the ongoing design, development and implementation of MassCourts and related applications, working in collaboration with the Trial Court Information Services Department. The Project Manager will also advise other Trial Court Departments and other agencies of OCP policies, procedures, standards and priorities that are supported or enhanced by the MassCourts application. The Project Manager will also represent the Commissioner on a number of interdepartmental collaborations relative to the use of technology as well as with external entities. SUPERVISION RECEIVED: Receives assignments and direction from the Commissioner and First Deputy Commissioner. Works closely with the Deputy Commissioners and Regional Supervisors. MAJOR DUTIES Under the direction of the Commissioner of Probation, the Project Manager for Information Services: Works closely with the Commissioner and the Deputy Commissioners in the development and deployment of technology products and projects in the probation offices; Works closely with the Trial Court Information Services Department in the design, development and implementation of the MassCourts and related applications across all court departments; Performs detailed analysis of probation field policies and procedures as they relate to the innovative use of technology and current probation standards; Designs special products and specialized manuals to disseminate the growing knowledge base of MassCourts functions and technical information; Coordinates with the Central Identity Management Group to correct discrepancies and errors in the electronic record; Provides technical assistance to court and Office of the Commissioner of Probation staff; Works directly with court staff and trainers from the Office of the Commissioner of Probation to advise and train in the efficient use of technology and Trial Court applications while promoting an awareness of the importance of data validity and security; Promotes an atmosphere that encourages enthusiasm and user participation in the use of information technology and services; Creates a positive environment for reporting application and/or system deficiencies and suggestions for improvements and enhanced functionality; Assesses the need for training and professional development of staff in the court as related to information services, and assists the Commissioner of Probation in addressing these needs; Provides statistical data as directed by the Office of the Commissioner of Probation; and Performs such other duties as assigned by the Commissioner of Probation or his/her designee in accordance with the guidelines, policies and standards of the Massachusetts Probation Services. JOB COMPETENCIES Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. Applied Knowledge Understands information services operations, specialized tools, applications, and software, and how they can best serve the needs of the Probation Service. Team Building (Motivating Others) Fosters a sense of shared goals and accountabilities through the development of positive relationships in order to promote a healthy work environment. Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; Receptive to diverse ideas while respecting other's opinions and roles. Influence Understands the appropriate use of advocacy and persuasion in order to train and effectuate positive change and growth within the organization. Problem Solving Accurately assesses technology problems in Probation software applications, products, and services, and recommends and facilitates appropriate solutions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development. Information Technology Ability to understand and teach information technology. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Project Manager for Information Services (OCP): A Bachelor's Degree in criminal justice, sociology, computer science, psychology or related field. A Master's degree in business, computer science, organizational development, public or criminal justice administration or related field is strongly preferred. Five (5) or more years of relevant experience, at least three (3) of which must include use of MassCourts or an electronic medical record/case management software. Project management experience, including information services projects, planning and implementation. Knowledge of and proficiency in the use of a variety of project management tools such as Microsoft Project and Microsoft Office; Knowledge of current information services and state-of-the-art applications; Experience preparing and delivering presentations to senior management and/or project advisory committees and other audiences; Experience working with various levels of staff and in collaboration with other entities; Experience supervising and working with vendors, contractors and multiple project teams engaged in developing and/or implementing elements of an information services environment is preferred; Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships; Ability to understand and analyze complex issues and information relating to information system environments, various hardware and software elements which form these environments, and the organizations and people who support and make use of these environments. Ability to act on this comprehension and analysis to support and enhance these environments. Ability to analyze problems and to develop effective solutions to problems. Ability to communicate effectively in oral and written form, including the ability to communicate technical information to non-technical people and to provide training to groups of all sizes. Ability to work well under pressure and within limited time frames. Ability to travel to court locations throughout the Commonwealth. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Judicial Branch Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
County of San Mateo, CA
Redwood City, CA, United States
Description Note: This recruitment schedule was amended on March 25, 2021 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The Information Services Department of the County of San Mateo seeks a qualified IS Manager I . Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex professional and technical support related to assigned countywide IS services; administers short and long-range information services planning activities; manages the effective use of assigned resources to improve organizational productivity and customer service; provides complex and responsible support to the IS Division Manager or IS Manager II in areas of expertise; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a first-level management classification that manages assigned information services activities within an assigned department. The incumbent organizes and oversees day-to-day computer information systems operations, maintenance and staff. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. This class is distinguished from the IS Manager II in that the latter is responsible for managing Countywide and/or interdepartmental information technology programs and are almost always managing other supervisory positions. SUPERVISION RECEIVED AND EXERCISED Receives general direction from assigned IS Division Manager or an IS Manager II. Exercises direct and general supervision over professional, administrative, and technical support staff and may supervise other supervisory staff. IDEAL CANDIDATE 3+ years of management experience over Cybersecurity related staff and projects. Cross functional project and team collaboration experience to deliver organization benefits. Advanced experience with firewalls, Active Directory, Identity Management as well as network desktop and server security tools and techniques. Security framework experience with CIS Top 20, HIPAA, CJIS, PCI, and IRS 1075. Certified Information Systems Security Professional (CISSP) Certification. What you'll do: You will work within information technology standards established by the CISO, providing leadership and direction in your area of responsibility. You will participate in development of standards and evaluation of specific technologies, general technology trends, competencies, strategies and methodologies. You will lead multiple and/or highly complex IT project teams. You will participate in setting strategic and operational direction for the Security team. You will be responsible for ensuring that security systems and products are maintained to appropriate objectives and ensure that the team meets the customer service standards set by the department. You will be a champion for the County's IAM services and technologies. You will direct the administration of the County's security tools (firewalls, desktop and server security, patching, anti-malware, etc.) to monitor and manage tools and reporting. You will develop and maintain relationships with IT leaders in various departments. You will participate in event monitoring and incident responses for security events Examples of Duties: Duties may include, but are not limited to, the following: Responsible for managing the security team, security operations, associated technologies including but not limited to identity management, network security, incident management, threat assessments, endpoint security, email security, vendor reviews, and security architecture. Serve as the main point of contact for county wide security initiatives and communications working with each partner agency and core county resources. Remediating security as a result of cybersecurity incidents, audit findings, or agency related reports. Manage and participate in the administration and maintenance of department specific business applications and platforms; evaluate, participate in, and manages information technology and business process redesign; evaluate, select, and recommend departmental applications; establish support processes to ensure availability of application and database services. Plan, manage, and oversee the daily functions, operations, and activities of assigned information services programs. Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. Participate in the development, administration, and oversight of assigned budgets. Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assess and monitor workload, administrative, and support systems, and internal reporting relationships; identify opportunities for improvement and make recommendations as needed. Participate in the selection of, train, motivate, and evaluate assigned personnel; work with employees to correct deficiencies; worked with manager and Human Resources to recommend related disciplinary actions. Oversee special projects as assigned. Oversee the development of consultant requests for proposals and qualifications for professional services; evaluate proposals and recommend project award; develop, negotiate, and review contract terms and amendments; ensure contractor compliance with County and department standards and specifications. Provides highly complex staff assistance to ISD Management. Performs other duties as assigned. NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience in developing, administering, and implementing information services programs, including one year of supervisory responsibility. Knowledge of: Advanced principles and practices of program management, including planning, implementation and evaluation. Advanced principles and practices of computer systems management, analysis, design, and maintenance. Advanced data management theory, principles, and practices and their application to a wide variety of services and programs. Job planning and prioritizing techniques. Information management platforms and systems. Principles of personnel training, supervision and evaluation. Current technologies for systems design and delivery. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with vendors and County staff. Skill/Ability to: Plan, organize and coordinate programs and services on a comprehensive, Countywide level to meet customer needs. Coordinate program area activities with other County departments, programs and/or outside agencies. Integrate a variety of activities and services to achieve program goals, objectives and priorities. Work cooperatively with other County departments and public and private organizations. Analyze problems accurately, develop recommendations and take appropriate action to resolve them. Prepare complex and detailed written reports, procedures, grant applications and contracts. Use initiative and sound independent judgement within established procedural guidelines. Maintain accurate records and file Organize work, set priorities and meet critical deadlines. Establish and maintain effective working relationships with those contacted in the course of the work. Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea. Communicate effectively both orally and in writing. Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions. Plan, schedule and manage large-scale projects. Identify critical paths and jeopardies. Negotiate agreement between differing individuals and groups of individuals. Supervise, evaluate and train assigned personnel. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online . If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. RECRUITMENT SCHEDULE Apply immediately. This is a continuous recruitment and is open until filled. Selections may be made at any time within the process. ~ TENTATIVE RECRUITMENT SCHEDULE FOR FIRST ROUND~ First Round Application Filing Deadline: Wednesday, March 24, 2021 11:59 PM First Round Application Screening: March 30, 2021 First Round Panel Interviews: April 13 and/or 14, 2021 At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Kristin Herman (03092021) (IS Manager I - D119)
Apr 17, 2021
Full Time
Description Note: This recruitment schedule was amended on March 25, 2021 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The Information Services Department of the County of San Mateo seeks a qualified IS Manager I . Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex professional and technical support related to assigned countywide IS services; administers short and long-range information services planning activities; manages the effective use of assigned resources to improve organizational productivity and customer service; provides complex and responsible support to the IS Division Manager or IS Manager II in areas of expertise; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a first-level management classification that manages assigned information services activities within an assigned department. The incumbent organizes and oversees day-to-day computer information systems operations, maintenance and staff. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. This class is distinguished from the IS Manager II in that the latter is responsible for managing Countywide and/or interdepartmental information technology programs and are almost always managing other supervisory positions. SUPERVISION RECEIVED AND EXERCISED Receives general direction from assigned IS Division Manager or an IS Manager II. Exercises direct and general supervision over professional, administrative, and technical support staff and may supervise other supervisory staff. IDEAL CANDIDATE 3+ years of management experience over Cybersecurity related staff and projects. Cross functional project and team collaboration experience to deliver organization benefits. Advanced experience with firewalls, Active Directory, Identity Management as well as network desktop and server security tools and techniques. Security framework experience with CIS Top 20, HIPAA, CJIS, PCI, and IRS 1075. Certified Information Systems Security Professional (CISSP) Certification. What you'll do: You will work within information technology standards established by the CISO, providing leadership and direction in your area of responsibility. You will participate in development of standards and evaluation of specific technologies, general technology trends, competencies, strategies and methodologies. You will lead multiple and/or highly complex IT project teams. You will participate in setting strategic and operational direction for the Security team. You will be responsible for ensuring that security systems and products are maintained to appropriate objectives and ensure that the team meets the customer service standards set by the department. You will be a champion for the County's IAM services and technologies. You will direct the administration of the County's security tools (firewalls, desktop and server security, patching, anti-malware, etc.) to monitor and manage tools and reporting. You will develop and maintain relationships with IT leaders in various departments. You will participate in event monitoring and incident responses for security events Examples of Duties: Duties may include, but are not limited to, the following: Responsible for managing the security team, security operations, associated technologies including but not limited to identity management, network security, incident management, threat assessments, endpoint security, email security, vendor reviews, and security architecture. Serve as the main point of contact for county wide security initiatives and communications working with each partner agency and core county resources. Remediating security as a result of cybersecurity incidents, audit findings, or agency related reports. Manage and participate in the administration and maintenance of department specific business applications and platforms; evaluate, participate in, and manages information technology and business process redesign; evaluate, select, and recommend departmental applications; establish support processes to ensure availability of application and database services. Plan, manage, and oversee the daily functions, operations, and activities of assigned information services programs. Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. Participate in the development, administration, and oversight of assigned budgets. Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assess and monitor workload, administrative, and support systems, and internal reporting relationships; identify opportunities for improvement and make recommendations as needed. Participate in the selection of, train, motivate, and evaluate assigned personnel; work with employees to correct deficiencies; worked with manager and Human Resources to recommend related disciplinary actions. Oversee special projects as assigned. Oversee the development of consultant requests for proposals and qualifications for professional services; evaluate proposals and recommend project award; develop, negotiate, and review contract terms and amendments; ensure contractor compliance with County and department standards and specifications. Provides highly complex staff assistance to ISD Management. Performs other duties as assigned. NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience in developing, administering, and implementing information services programs, including one year of supervisory responsibility. Knowledge of: Advanced principles and practices of program management, including planning, implementation and evaluation. Advanced principles and practices of computer systems management, analysis, design, and maintenance. Advanced data management theory, principles, and practices and their application to a wide variety of services and programs. Job planning and prioritizing techniques. Information management platforms and systems. Principles of personnel training, supervision and evaluation. Current technologies for systems design and delivery. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with vendors and County staff. Skill/Ability to: Plan, organize and coordinate programs and services on a comprehensive, Countywide level to meet customer needs. Coordinate program area activities with other County departments, programs and/or outside agencies. Integrate a variety of activities and services to achieve program goals, objectives and priorities. Work cooperatively with other County departments and public and private organizations. Analyze problems accurately, develop recommendations and take appropriate action to resolve them. Prepare complex and detailed written reports, procedures, grant applications and contracts. Use initiative and sound independent judgement within established procedural guidelines. Maintain accurate records and file Organize work, set priorities and meet critical deadlines. Establish and maintain effective working relationships with those contacted in the course of the work. Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea. Communicate effectively both orally and in writing. Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions. Plan, schedule and manage large-scale projects. Identify critical paths and jeopardies. Negotiate agreement between differing individuals and groups of individuals. Supervise, evaluate and train assigned personnel. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online . If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. RECRUITMENT SCHEDULE Apply immediately. This is a continuous recruitment and is open until filled. Selections may be made at any time within the process. ~ TENTATIVE RECRUITMENT SCHEDULE FOR FIRST ROUND~ First Round Application Filing Deadline: Wednesday, March 24, 2021 11:59 PM First Round Application Screening: March 30, 2021 First Round Panel Interviews: April 13 and/or 14, 2021 At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Kristin Herman (03092021) (IS Manager I - D119)
City of Kansas City, MO
Kansas City, MO, United States
Full-time position available with the General Services Department, Information Technology Division located at 1101 Locust Salary Range: $5,719-$10,262/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open until filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Assists in planning, directing, and coordinating subordinate sections of the department as well as coordinating activities with other departments involved in computer operations and architecture projects. Provides accurate evaluation of management and systems analysis problems and for the adequacy and soundness of recommendations. Supervises and participates in the management of large, complex or enterprise-wide projects. Researches and recommends new technology, process improvements, cost reductions, and strategies to determine potential benefits for the organization as deemed appropriate. Provides executive level reporting to the CIO and other Executive Officials. Creates resource plans and utilizes effectively and efficiently to meet or exceed organization goals. Researches and recommends the upgrading of existing software applications or hardware systems as needed for desired performance and operations. Investigates replacing current systems with new systems, analyzes the adaptability of current operations and makes recommendations for replacement. Supervises and participates in the development, coordination, and approval of current and long-range plans of program accomplishments, special studies, and projects. Supervises and participates in the preparation of work plans and recommends projects and studies for inclusion in the system. Recommends the introduction of new programming and coding technologies as appropriate. Qualifications REQUIRES an accredited Bachelor's degree and 8 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Preference given to candidates with at least 4 years of Information Technology supervisory experience . Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
May 03, 2021
Full-time position available with the General Services Department, Information Technology Division located at 1101 Locust Salary Range: $5,719-$10,262/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open until filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Assists in planning, directing, and coordinating subordinate sections of the department as well as coordinating activities with other departments involved in computer operations and architecture projects. Provides accurate evaluation of management and systems analysis problems and for the adequacy and soundness of recommendations. Supervises and participates in the management of large, complex or enterprise-wide projects. Researches and recommends new technology, process improvements, cost reductions, and strategies to determine potential benefits for the organization as deemed appropriate. Provides executive level reporting to the CIO and other Executive Officials. Creates resource plans and utilizes effectively and efficiently to meet or exceed organization goals. Researches and recommends the upgrading of existing software applications or hardware systems as needed for desired performance and operations. Investigates replacing current systems with new systems, analyzes the adaptability of current operations and makes recommendations for replacement. Supervises and participates in the development, coordination, and approval of current and long-range plans of program accomplishments, special studies, and projects. Supervises and participates in the preparation of work plans and recommends projects and studies for inclusion in the system. Recommends the introduction of new programming and coding technologies as appropriate. Qualifications REQUIRES an accredited Bachelor's degree and 8 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Preference given to candidates with at least 4 years of Information Technology supervisory experience . Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
