City of Tacoma, WA
Tacoma, Washington, United States
Position Description The City of Tacoma, Information Technology Department is accepting applications for an IT Analyst, Senior to join the Network Transport Team. Under the supervision of the IT Supervisor and operational direction of the Team Lead, general responsibilities include: Network connectivity to various City of Tacoma sites, buildings, and facilities Interagency connections to state, county, and other local government entities QoS for IP telephony and video transport on corporate network infrastructure Internet service Network provisioning and security, including firewalls, intrusion prevention and monitoring systems Corporate network access through mobile virtual private networks Corporate and guest wireless network connectivity services Technical consulting services for back-end infrastructure design Timely response to service requests, tickets, and customer request pertaining to network support, expansion, and improvements Ability to work well with network stakeholders and invested partners This position will work collaboratively with other members of the Network Transport team and under the Infrastructure Services & Operations division and will support/contribute to the on-going and expanding network transport responsibilities and reliability. This position will generally work Monday through Friday from 8:00 - 5:00 PM, with possible opportunity for earlier hours. WHY WORK FOR THE CITY? Leave behind negative notions of government work; they couldn’t be further from the truth. Working for the government is an enriching opportunity to work with people who are passionate about making a real, tangible difference. You’ll be surrounded by innovative leaders working on a variety of issues during a formative time in Tacoma’s development. You will feel satisfied knowing that your job truly matters and has a positive impact on local communities. The City of Tacoma has a very generous benefit package including one of the best pension packages in the market. These generous employee benefits include: • Medical coverage for eligible employees, spouses/domestic partners, and dependents, including children up to age 26. • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. • Generous number of paid holidays and personal time off. • A phenomenal pension plan that prepares you for retirement. City of Tacoma Commitment to Diversity, Equity, and Inclusion Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws. Qualifications Equivalent combination to: Bachelor degree in computer science or related field and four or more years directly related information technology work experience OR 8 years directly related information technology work experience LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some positions may require a valid Washington State Driver's License at time of appointment with maintenance thereafter. Must pass and maintain Criminal Justice Information Services Division (CJIS) background check. DESIRED QUALIFICATIONS: Cisco Certified Network Associate (CCNA) certification with knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. IT Infrastructure Library (ITIL) v3 Foundation Certification CompTIA Security+ Certification Knowledge & Skills Effective written and oral communication. Act ethically and honestly, build trust by demonstrating consistency, manage self and work processes, and accept personal responsibility for the quality and timeliness of work. Meet standards, deadlines, and work schedules making the best use of available time and resources. Set an example to providing excellent customer service putting the customer first, and making customer service a priority. Can be relied upon to achieve excellent results with little need for oversight. Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results in dynamic situations. Effective diagnosis and problem-solving skills through the use of data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions to make recommendations. Work well under pressure to respond to unplanned service disruptions and/or emergencies. Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation. Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time. Technical proficiency in data network infrastructure planning and design, working knowledge of best practices and industry standard networking protocols, routing and switching principles, OSI layers, VLANS, firewalls, and network security concepts; isolating and/or troubleshooting service degradations and/or failures relating to data networks and related systems, hardware, software and peripherals; supporting and building secure networks using Cisco routing, switching, and security technologies. Selection Process & Supplemental Information To be considered for this opportunity: Interested individuals must apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers. Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration. This position is covered by a Labor Agreement between the City of Tacoma and Local 120. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Appointment is subject to passing a background check. The work schedule for this position will be assigned by the hiring manager at time of appointment. Occasional 2nd shift and travel to other sites is required. Current work schedules include (but are not limited to) Monday - Friday. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! When you work for the City of Tacoma you'll have an opportunity to enjoy a healthy work/life balance, the potential for flexible schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/3/2023 5:00 PM Pacific
Mar 01, 2023
Full Time
Position Description The City of Tacoma, Information Technology Department is accepting applications for an IT Analyst, Senior to join the Network Transport Team. Under the supervision of the IT Supervisor and operational direction of the Team Lead, general responsibilities include: Network connectivity to various City of Tacoma sites, buildings, and facilities Interagency connections to state, county, and other local government entities QoS for IP telephony and video transport on corporate network infrastructure Internet service Network provisioning and security, including firewalls, intrusion prevention and monitoring systems Corporate network access through mobile virtual private networks Corporate and guest wireless network connectivity services Technical consulting services for back-end infrastructure design Timely response to service requests, tickets, and customer request pertaining to network support, expansion, and improvements Ability to work well with network stakeholders and invested partners This position will work collaboratively with other members of the Network Transport team and under the Infrastructure Services & Operations division and will support/contribute to the on-going and expanding network transport responsibilities and reliability. This position will generally work Monday through Friday from 8:00 - 5:00 PM, with possible opportunity for earlier hours. WHY WORK FOR THE CITY? Leave behind negative notions of government work; they couldn’t be further from the truth. Working for the government is an enriching opportunity to work with people who are passionate about making a real, tangible difference. You’ll be surrounded by innovative leaders working on a variety of issues during a formative time in Tacoma’s development. You will feel satisfied knowing that your job truly matters and has a positive impact on local communities. The City of Tacoma has a very generous benefit package including one of the best pension packages in the market. These generous employee benefits include: • Medical coverage for eligible employees, spouses/domestic partners, and dependents, including children up to age 26. • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. • Generous number of paid holidays and personal time off. • A phenomenal pension plan that prepares you for retirement. City of Tacoma Commitment to Diversity, Equity, and Inclusion Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws. Qualifications Equivalent combination to: Bachelor degree in computer science or related field and four or more years directly related information technology work experience OR 8 years directly related information technology work experience LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some positions may require a valid Washington State Driver's License at time of appointment with maintenance thereafter. Must pass and maintain Criminal Justice Information Services Division (CJIS) background check. DESIRED QUALIFICATIONS: Cisco Certified Network Associate (CCNA) certification with knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. IT Infrastructure Library (ITIL) v3 Foundation Certification CompTIA Security+ Certification Knowledge & Skills Effective written and oral communication. Act ethically and honestly, build trust by demonstrating consistency, manage self and work processes, and accept personal responsibility for the quality and timeliness of work. Meet standards, deadlines, and work schedules making the best use of available time and resources. Set an example to providing excellent customer service putting the customer first, and making customer service a priority. Can be relied upon to achieve excellent results with little need for oversight. Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results in dynamic situations. Effective diagnosis and problem-solving skills through the use of data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions to make recommendations. Work well under pressure to respond to unplanned service disruptions and/or emergencies. Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation. Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time. Technical proficiency in data network infrastructure planning and design, working knowledge of best practices and industry standard networking protocols, routing and switching principles, OSI layers, VLANS, firewalls, and network security concepts; isolating and/or troubleshooting service degradations and/or failures relating to data networks and related systems, hardware, software and peripherals; supporting and building secure networks using Cisco routing, switching, and security technologies. Selection Process & Supplemental Information To be considered for this opportunity: Interested individuals must apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers. Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration. This position is covered by a Labor Agreement between the City of Tacoma and Local 120. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Appointment is subject to passing a background check. The work schedule for this position will be assigned by the hiring manager at time of appointment. Occasional 2nd shift and travel to other sites is required. Current work schedules include (but are not limited to) Monday - Friday. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! When you work for the City of Tacoma you'll have an opportunity to enjoy a healthy work/life balance, the potential for flexible schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/3/2023 5:00 PM Pacific
CITY OF MILPITAS, CA
Milpitas, California, United States
Definition ***THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS *** Depending upon assignment, plans, designs, customizes, updates, develops, and maintains assigned application, technology infrastructure component(s), and related systems including large and small data processing and application systems. Works with users and troubleshoots and resolves system issues; implements system improvements and upgrades. Assignments may include software development, database administration, security administration, network and server administration, service desk management, and GIS. DISTINGUISHED CHARACTERISTICS This is a senior journey-level position in the Information Technology Department. Incumbents in this position exercise independent judgment and discretion performing highly skilled technical computer work. It is distinguished from the Information Technology Manager in that the latter has overall responsibility for all aspects of operations including job scheduling, backup and recovery, development and documentation of operational policies and procedures, and capacity planning, monitoring, and management. Examples of Duties Duties may include, but are not limited to, the following: Assists with analyzing the growth needs of the City’s application server resources, to ensure the acquisition and timely implementation of required resources. Maintains expertise in City standard application server hardware, operating systems and software products. Participates in application server hardware and software acquisitions, installation and maintenance. Provides technical support for operating system, application, emulation and database software. Provides systems administration, database administration and technical support for the City’s systems. Provides the security function, system backups and data recovery processes. Ensures that the resolution of client assistance and service requests are achieved within previously approved performance measures and client directed service levels. Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems. Assists the Information Technology Manager with hardware and software vendors for the proper acquisition, installation, operation and maintenance of City application server resources. Establishes and evaluates backup strategy based on application requirements. Performs other related duties as assigned. Typical Qualifications Knowledge of: Windows, MacOS, Linux, iOS, Android and other industry-standard operating systems. Standard Desktop & Server hardware and application, emulation, operating system and database software. Strong working knowledge of Microsoft Window Server systems. Microsoft Office 365 Administration MySQL, Microsoft SQL Server / SSRS. Programming and scripting: Windows PowerShell, HTML, CSS, C#, JavaScript, PHP, SQL, or HTML5. Intermediate LAN/WAN/Wireless network troubleshooting. Redundant storage systems and backup strategies. Virtual Machines (Nutanix, Hyper-V, VMWare or other Hypervisors). Cloud Services (Azure or AWS). Ability to: Diagnose application server hardware and software problems and take effective action to resolve problems in a timely manner. Understand emerging technology and its application to improve City services. Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients. Perform system administration and database administration functions. Use the Internet, remote communications, and other advanced tools to increase productivity and perform job functions. EXPERIENCE AND EDUCATION Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Option 1: Education : Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Information Systems Management or a closely related field. AND Experience : Four years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. OR Option 2: Education : Graduation from an accredited college or university with an Associate’s degree in Computer Science, Information Systems Management or a closely related field. AND Experience : Six years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. OR Option 3: Education : Graduation from an accredited college or university with an Bachelor’s degree in field not closely related to IT, or Computer Science or Information Systems Management. AND Experience : Five years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. Note: Additional experience may substitute on a year-for-year basis for the educational requirement. ** Education documents are required for this position. ** All candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying institution, student, date, degree and area of specialization conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. License or Certificate: Valid California Driver's License * EXAMINATION DATE: In-person Practical Exam & Hiring Interview are tentatively scheduled for the week of Monday, February 6th. Supplemental Information SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Information Technology Manager or higher classification in the Information Technology Department. SPECIAL REQUIREMENTS Essential duties require the following physical abilities and work environment: Hours may include weekends and holidays. Incumbents must be able to travel to various locations within and outside of the City of Milpitas to fulfill job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required. In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. RETIREMENT Membership in CalPERS (2% at 60 or 2% at 62 with three year average salary). City of Milpitas employees do not participate in Social Security,but do contribute to Medicare. MEDICAL INSURANCE Choice of CalPERS Medical Plans. City pays coverage up to the Kaiser rate (currently $2,228.36/mo. for family). Employees who waive health coverage are eligible to receive $125 per month in lieu of medical plan coverage with proof of other coverage. RETIREE MEDICAL Employees are eligible upon CalPERS retirement from the City to receive up to 100% retiree medical coverage (currently based on the Kaiser health rate), based on years of service. DENTAL & VISION City provides full family coverage for Delta Dental and MES Vision at no cost to the employee. LIFE INSURANCE City provides $50,000 term policy. Supplemental employee-paid life insurance is available up to $500,000, based on carrier acceptance. DISABILITY INSURANCE City provides a Short-Term Disability plan similar to State Disability Insurance (SDI) coverage. Employees do not participate in SDI. Long-Term Disability coverage of 60% of base salary up to $1,500 per month is available after a 60-day waiting period. Additional buy-up options for LTD are available up to $6,000 per month. DEFERRED COMPENSATION City contributes $75 per month on the employee's behalf. VACATION Hourly employees earn 11-31 days of vacation and Exempt employees earn 16-36 days of vacation based on years of service. HOLIDAYS Employees receive 12 paid holidays and one (1) floating holiday per year. SICK LEAVE Employees earn 12 days annually. TUITION REIMBURSEMENT Employees are eligible to receive up to $2,000 per fiscal year in tuition reimbursement. FITNESS PROGRAM Employeesare offered free access to City-sponsored sports and fitness programs. The City also offers a flexible spending benefits plan, employee assistance program, and other voluntary insurance. Contact Human Resources (HR) at 408-586-3090 or www.ci.milpitas.ca.gov for more information on employee benefits.
Jan 07, 2023
Full Time
Definition ***THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS *** Depending upon assignment, plans, designs, customizes, updates, develops, and maintains assigned application, technology infrastructure component(s), and related systems including large and small data processing and application systems. Works with users and troubleshoots and resolves system issues; implements system improvements and upgrades. Assignments may include software development, database administration, security administration, network and server administration, service desk management, and GIS. DISTINGUISHED CHARACTERISTICS This is a senior journey-level position in the Information Technology Department. Incumbents in this position exercise independent judgment and discretion performing highly skilled technical computer work. It is distinguished from the Information Technology Manager in that the latter has overall responsibility for all aspects of operations including job scheduling, backup and recovery, development and documentation of operational policies and procedures, and capacity planning, monitoring, and management. Examples of Duties Duties may include, but are not limited to, the following: Assists with analyzing the growth needs of the City’s application server resources, to ensure the acquisition and timely implementation of required resources. Maintains expertise in City standard application server hardware, operating systems and software products. Participates in application server hardware and software acquisitions, installation and maintenance. Provides technical support for operating system, application, emulation and database software. Provides systems administration, database administration and technical support for the City’s systems. Provides the security function, system backups and data recovery processes. Ensures that the resolution of client assistance and service requests are achieved within previously approved performance measures and client directed service levels. Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems. Assists the Information Technology Manager with hardware and software vendors for the proper acquisition, installation, operation and maintenance of City application server resources. Establishes and evaluates backup strategy based on application requirements. Performs other related duties as assigned. Typical Qualifications Knowledge of: Windows, MacOS, Linux, iOS, Android and other industry-standard operating systems. Standard Desktop & Server hardware and application, emulation, operating system and database software. Strong working knowledge of Microsoft Window Server systems. Microsoft Office 365 Administration MySQL, Microsoft SQL Server / SSRS. Programming and scripting: Windows PowerShell, HTML, CSS, C#, JavaScript, PHP, SQL, or HTML5. Intermediate LAN/WAN/Wireless network troubleshooting. Redundant storage systems and backup strategies. Virtual Machines (Nutanix, Hyper-V, VMWare or other Hypervisors). Cloud Services (Azure or AWS). Ability to: Diagnose application server hardware and software problems and take effective action to resolve problems in a timely manner. Understand emerging technology and its application to improve City services. Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients. Perform system administration and database administration functions. Use the Internet, remote communications, and other advanced tools to increase productivity and perform job functions. EXPERIENCE AND EDUCATION Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Option 1: Education : Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Information Systems Management or a closely related field. AND Experience : Four years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. OR Option 2: Education : Graduation from an accredited college or university with an Associate’s degree in Computer Science, Information Systems Management or a closely related field. AND Experience : Six years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. OR Option 3: Education : Graduation from an accredited college or university with an Bachelor’s degree in field not closely related to IT, or Computer Science or Information Systems Management. AND Experience : Five years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA(365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required. Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable. Note: Additional experience may substitute on a year-for-year basis for the educational requirement. ** Education documents are required for this position. ** All candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying institution, student, date, degree and area of specialization conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. License or Certificate: Valid California Driver's License * EXAMINATION DATE: In-person Practical Exam & Hiring Interview are tentatively scheduled for the week of Monday, February 6th. Supplemental Information SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Information Technology Manager or higher classification in the Information Technology Department. SPECIAL REQUIREMENTS Essential duties require the following physical abilities and work environment: Hours may include weekends and holidays. Incumbents must be able to travel to various locations within and outside of the City of Milpitas to fulfill job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required. In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. RETIREMENT Membership in CalPERS (2% at 60 or 2% at 62 with three year average salary). City of Milpitas employees do not participate in Social Security,but do contribute to Medicare. MEDICAL INSURANCE Choice of CalPERS Medical Plans. City pays coverage up to the Kaiser rate (currently $2,228.36/mo. for family). Employees who waive health coverage are eligible to receive $125 per month in lieu of medical plan coverage with proof of other coverage. RETIREE MEDICAL Employees are eligible upon CalPERS retirement from the City to receive up to 100% retiree medical coverage (currently based on the Kaiser health rate), based on years of service. DENTAL & VISION City provides full family coverage for Delta Dental and MES Vision at no cost to the employee. LIFE INSURANCE City provides $50,000 term policy. Supplemental employee-paid life insurance is available up to $500,000, based on carrier acceptance. DISABILITY INSURANCE City provides a Short-Term Disability plan similar to State Disability Insurance (SDI) coverage. Employees do not participate in SDI. Long-Term Disability coverage of 60% of base salary up to $1,500 per month is available after a 60-day waiting period. Additional buy-up options for LTD are available up to $6,000 per month. DEFERRED COMPENSATION City contributes $75 per month on the employee's behalf. VACATION Hourly employees earn 11-31 days of vacation and Exempt employees earn 16-36 days of vacation based on years of service. HOLIDAYS Employees receive 12 paid holidays and one (1) floating holiday per year. SICK LEAVE Employees earn 12 days annually. TUITION REIMBURSEMENT Employees are eligible to receive up to $2,000 per fiscal year in tuition reimbursement. FITNESS PROGRAM Employeesare offered free access to City-sponsored sports and fitness programs. The City also offers a flexible spending benefits plan, employee assistance program, and other voluntary insurance. Contact Human Resources (HR) at 408-586-3090 or www.ci.milpitas.ca.gov for more information on employee benefits.
Solano County, CA
Fairfield, California, United States
Introduction Enjoy great benefits, job security and contribute to your community at Solano County! Department of Information Technology The Department of Information Technology (DoIT) at Solano County provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for a cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other government organizations and business partners. Find out more about the Department of Information Technology by clicking on the following link: Department of Information Technology THE POSITION Business Systems Analyst (Senior) As a Business Analyst Senior, you will lead business value stream development and the systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes and align technology to meet business needs. You will accomplish this by developing meaningful and value add partnerships with key stakeholders at all levels across the county. The Business Systems Analyst Senior role is distinguished by the advanced level of responsibility, complexity of work, and the independence exercised. You will be responsible for supporting and working with the most complex County departments and systems including managing large technology projects. You may also provide functional and/or technical guidance to project teams or newly hired employees. Education and Experience Requirements Education Associate’s degree, preferably in information technology, or a closely related field. A Bachelor’s degree from an accredited college or university, preferably in information technology may be substituted for two years of experience. Experience Five (5) years of full-time experience in business systems analysis, business process re- engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the above functions. Note: Additional experience may substitute on a year for year basis for the educational requirement. The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County. Please click on the following link to access the job description: Business Systems Analyst (Senior) THE IDEAL CANDIDATE The ideal candidate will have these desired certifications and experience: Desired Certifications: Business Relationship Management Professional (BRMP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification Certified Business Relationship Manager (CBRM®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Master of Business Relationship Management (MBRM®) preferred Information Technology Infrastructure Library (ITIL) Certification Certified Business Analyst Professional™ (CBAP®) Certification Business Process Modeling & Notation (BPMN) Certification Desired Experience: Demonstrated expert level proficiency in eliciting, defining, documenting, organizing and managing functional and non-functional requirements, workflow analyses, data modeling and logical system design; create formal documentation of functional specifications describing customer business requirements. Demonstrated expert level proficiency translating business requirements into technical requirements using a high degree of independence and technical expertise with assisting customers in defining and identifying business needs and requirements Advanced knowledge in analyzing and evaluating business processes using various methods, metrics, tools and techniques of business process reengineering, analyze complex business problems and develop appropriate systems and business process recommendations/solutions on how to optimize use of existing technology investments. Advanced Knowledge and experience the Information Technology Infrastructure Library (ITIL), Business Relationship Management best practices (e.g., Service Portfolio development, Strategy Management for IT services, Demand Management, Problem management, and value stream analysis). Knowledge and experience with leading business value realization and optimization , developing value stream plans/roadmaps through consultancy, business case development, developing customer profiles/portfolios, and identifying opportunities that maximize business investments in IT solutions. Superior knowledge and working experience in applying research and data analytical skills . Includes, analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions. Translate quantitative and qualitative data for consumption at various levels. Superior oral, written, presentation, and facilitation communication skills . Demonstrating the ability to synthesize technical data for non-technical audiences. Advanced level knowledge and working experience managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles. Advanced level knowledge and working experience with leading application unit, integration and acceptance testing in conjunction with users and technical resources; writes test plans and use cases; writes system documentation. Writes training curriculum and trains department end users in new system applications. BENEFITS/ WHAT'S IN IT FOR YOU? Benefits Summary Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year. Vacation is accrued at approximately ten (10) days per year. Sick leave accrues at approximately twelve (12) days per year. Effective July 1st of each year, 80 hours of administrative leave is granted. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years. Please click on the following link to access the benefits summary: Benefits Summary Learning and Development Culture Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities SELECTION PROCESS 04/12/2023 - Deadline to submit application along with education documents for the first review (applications will be reviewed every 3 weeks thereafter) 05/08-05/12 - Tentative dates for interviews Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please click on "Apply Online" at the bottom of this posting. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by fax to (707) 784-3424, or by email to recruitment@solanocounty.com and are due by the application review date. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS EDUCATION DOCUMENTS MAY BE REQUIRED All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying institution, student, date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1 How many years of full-time experience do you have in business systems analysis, business process re-engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the mentioned functions? No experience Less than 2 years 3 to 4 years 5 to 6 years 7+ years 2 What is the highest level of education you have completed? High School Diploma Associate's Degree Bachelor's Degree Master's Degree 3 How many years of experience do you have eliciting, documenting, structuring, organizing and managing stakeholder requirements in order to meet business and project objectives? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 4 How many years of experience do you have exercising Business Relationship Management best practices, for example, Service Portfolio development, Strategy Management for IT services, Demand Management, Problem Management and Value Stream Analysis? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 5 How many years’ experience do you have producing effective requirement/project documentation including business functions and technical systems and processes? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 6 How many years of experience do you have managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 7 How many years of experience do you have scaling the use of ITIL best practices in business process improvements and re-engineering engagements? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 8 Please indicate which of the following certificates you have achieved. Please check all that apply. Business Relationship Management Professional (BRMP®) Certification Certified Business Relationship Manager (CBRM®) Certification Master of Business Relationship Management (MBRM®) Certified Business Analyst Professional™ (CBAP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Information Technology Infrastructure Library (ITIL) Certification Business Process Modeling & Notation (BPMN) Certification I have earned technology certifications but they are not included in the above list I do not have any technology certifications. 9 This question only applies if you selected "I have earned technology certifications but they are not included in the above list" in question #8. Please indicate which other technology certifications you have achieved in the space below. If not applicable, please type N/A in the response area. 10 Will you be submitting proof of education? If so, how will you be submitting proof of education (transcripts, copy of degree, etc.)? Attached to this application Via email at recruitment@solanocounty.com I will not be submitting educational documents VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following form: Request for Testing Accommodation by Applicants with Disabilities Form This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY Click here to take a video tour of Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2019): 447,643 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Mar 23, 2023
Full Time
Introduction Enjoy great benefits, job security and contribute to your community at Solano County! Department of Information Technology The Department of Information Technology (DoIT) at Solano County provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for a cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other government organizations and business partners. Find out more about the Department of Information Technology by clicking on the following link: Department of Information Technology THE POSITION Business Systems Analyst (Senior) As a Business Analyst Senior, you will lead business value stream development and the systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes and align technology to meet business needs. You will accomplish this by developing meaningful and value add partnerships with key stakeholders at all levels across the county. The Business Systems Analyst Senior role is distinguished by the advanced level of responsibility, complexity of work, and the independence exercised. You will be responsible for supporting and working with the most complex County departments and systems including managing large technology projects. You may also provide functional and/or technical guidance to project teams or newly hired employees. Education and Experience Requirements Education Associate’s degree, preferably in information technology, or a closely related field. A Bachelor’s degree from an accredited college or university, preferably in information technology may be substituted for two years of experience. Experience Five (5) years of full-time experience in business systems analysis, business process re- engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the above functions. Note: Additional experience may substitute on a year for year basis for the educational requirement. The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County. Please click on the following link to access the job description: Business Systems Analyst (Senior) THE IDEAL CANDIDATE The ideal candidate will have these desired certifications and experience: Desired Certifications: Business Relationship Management Professional (BRMP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification Certified Business Relationship Manager (CBRM®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Master of Business Relationship Management (MBRM®) preferred Information Technology Infrastructure Library (ITIL) Certification Certified Business Analyst Professional™ (CBAP®) Certification Business Process Modeling & Notation (BPMN) Certification Desired Experience: Demonstrated expert level proficiency in eliciting, defining, documenting, organizing and managing functional and non-functional requirements, workflow analyses, data modeling and logical system design; create formal documentation of functional specifications describing customer business requirements. Demonstrated expert level proficiency translating business requirements into technical requirements using a high degree of independence and technical expertise with assisting customers in defining and identifying business needs and requirements Advanced knowledge in analyzing and evaluating business processes using various methods, metrics, tools and techniques of business process reengineering, analyze complex business problems and develop appropriate systems and business process recommendations/solutions on how to optimize use of existing technology investments. Advanced Knowledge and experience the Information Technology Infrastructure Library (ITIL), Business Relationship Management best practices (e.g., Service Portfolio development, Strategy Management for IT services, Demand Management, Problem management, and value stream analysis). Knowledge and experience with leading business value realization and optimization , developing value stream plans/roadmaps through consultancy, business case development, developing customer profiles/portfolios, and identifying opportunities that maximize business investments in IT solutions. Superior knowledge and working experience in applying research and data analytical skills . Includes, analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions. Translate quantitative and qualitative data for consumption at various levels. Superior oral, written, presentation, and facilitation communication skills . Demonstrating the ability to synthesize technical data for non-technical audiences. Advanced level knowledge and working experience managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles. Advanced level knowledge and working experience with leading application unit, integration and acceptance testing in conjunction with users and technical resources; writes test plans and use cases; writes system documentation. Writes training curriculum and trains department end users in new system applications. BENEFITS/ WHAT'S IN IT FOR YOU? Benefits Summary Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year. Vacation is accrued at approximately ten (10) days per year. Sick leave accrues at approximately twelve (12) days per year. Effective July 1st of each year, 80 hours of administrative leave is granted. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years. Please click on the following link to access the benefits summary: Benefits Summary Learning and Development Culture Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities SELECTION PROCESS 04/12/2023 - Deadline to submit application along with education documents for the first review (applications will be reviewed every 3 weeks thereafter) 05/08-05/12 - Tentative dates for interviews Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please click on "Apply Online" at the bottom of this posting. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by fax to (707) 784-3424, or by email to recruitment@solanocounty.com and are due by the application review date. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS EDUCATION DOCUMENTS MAY BE REQUIRED All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying institution, student, date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1 How many years of full-time experience do you have in business systems analysis, business process re-engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the mentioned functions? No experience Less than 2 years 3 to 4 years 5 to 6 years 7+ years 2 What is the highest level of education you have completed? High School Diploma Associate's Degree Bachelor's Degree Master's Degree 3 How many years of experience do you have eliciting, documenting, structuring, organizing and managing stakeholder requirements in order to meet business and project objectives? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 4 How many years of experience do you have exercising Business Relationship Management best practices, for example, Service Portfolio development, Strategy Management for IT services, Demand Management, Problem Management and Value Stream Analysis? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 5 How many years’ experience do you have producing effective requirement/project documentation including business functions and technical systems and processes? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 6 How many years of experience do you have managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 7 How many years of experience do you have scaling the use of ITIL best practices in business process improvements and re-engineering engagements? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 8 Please indicate which of the following certificates you have achieved. Please check all that apply. Business Relationship Management Professional (BRMP®) Certification Certified Business Relationship Manager (CBRM®) Certification Master of Business Relationship Management (MBRM®) Certified Business Analyst Professional™ (CBAP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Information Technology Infrastructure Library (ITIL) Certification Business Process Modeling & Notation (BPMN) Certification I have earned technology certifications but they are not included in the above list I do not have any technology certifications. 9 This question only applies if you selected "I have earned technology certifications but they are not included in the above list" in question #8. Please indicate which other technology certifications you have achieved in the space below. If not applicable, please type N/A in the response area. 10 Will you be submitting proof of education? If so, how will you be submitting proof of education (transcripts, copy of degree, etc.)? Attached to this application Via email at recruitment@solanocounty.com I will not be submitting educational documents VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following form: Request for Testing Accommodation by Applicants with Disabilities Form This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY Click here to take a video tour of Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2019): 447,643 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Service Management Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday, from 8:00 am to 5:00 pm Anticipated Hiring Range $5,667.00 - $6,029.00 Per Month ($68,004.00 - $72,348.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Service Management, the incumbent is an Information Technology Service Management (ITSM) Analyst within Information Technology Services (ITS) and is responsible for Information Technology (IT) Knowledge Management and assisting in ITSM process improvement. The ITSM Analyst is responsible for designing, building, and curating IT Knowledge Base repository. They will analyze IT Service workflows and identify opportunities to develop a user-centric support experience. This role embraces self-service and strives to help end-users to be self-sufficient whenever possible. The incumbent works closely with other ITS teams to guide and enhance service performance improvement opportunities. This includes collaborating with other teams on knowledge base articles, satisfaction survey configurations, and presentations for departmental meetings. The IT Service Management Analyst plays a key role in implementing service improvement initiatives. The incumbent applies their customer service expertise and ITIL understanding to assist in the development of scalable IT service definitions, "run books", and knowledge base articles. They will identify ways to expand ITS’s service management program and works to drive process maturity. The IT Service Management Analyst is required to assist in communications to customers about potential service outages. The incumbent is required to assist the Service Desk team to meet service level agreements during times of high volumes of support requests. Position Information IT Knowledge Management - Define the knowledge management strategy for our IT knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels2019 - Develop IT Service Catalog to focus on user-centric support - Coach and develop authors from ITS teams to gather information and build support experiences - Analyze IT services with high volume support needs and identify paths to self-service. (knowledgebase articles, videos, and service improvements) - Identify paths to increase a culture of knowledge-sharing across campus IT staff - Establish writing standards based on industry best practices - Build and develop a curation strategy to ensure articles that are incorrect, outdated, or irrelevant are retired IT Service Management Development - Conduct periodic assessments and reviews of the entire IT Service Management process - Work with ITS teams in creating and maintaining IT operational workflows, knowledge documents, reports, web content, and communications to IT and business customers - Coordinate the development of IT Service Definitions and Runbooks - Analyze IT support requests and identify tiered support requirements - Assist in the development of Service Now to match campus IT Service offerings - Assist the Director of Service Management to develop IT Service Reviews to ensure service offerings are properly supported IT Service Desk Support and Communication - Provide ITS end user communication during incidents and times of IT change, as required - Provide Service Desk support by answering calls and service requests, as required Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications • Bachelor’s Degree in an Information Technology, Learning Technologies, Training & Development, or related field; or proven success and leadership as a technical support analyst • Minimum 2 years’ experience in IT Customer Support or Service Management • Minimum 1 year experience with Agile Scrum • Minimum 1 year administration experience with ITSM application (ideally ServiceNow) • Ability to balance multiple priorities with varying scope and timing • Ability to document a business process and identify improvement opportunities • Proficient with Microsoft Office products • Proficient in Incident Management, Request Management, Change Management, Configuration Management • Basic understanding of vendor management • Proven success in customer support • Excellent analytical and problem-solving skills • Exceptional professional and technical writing skills • Basic understanding of project management functions • Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users • Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions • Function effectively as a lead member of a team • Participate in activities will contribute to the accomplishment of team objectives • ITIL Foundation certification combined with functional ITIL experience Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Feb 04, 2023
Full Time
Description: Working Title Service Management Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday, from 8:00 am to 5:00 pm Anticipated Hiring Range $5,667.00 - $6,029.00 Per Month ($68,004.00 - $72,348.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Service Management, the incumbent is an Information Technology Service Management (ITSM) Analyst within Information Technology Services (ITS) and is responsible for Information Technology (IT) Knowledge Management and assisting in ITSM process improvement. The ITSM Analyst is responsible for designing, building, and curating IT Knowledge Base repository. They will analyze IT Service workflows and identify opportunities to develop a user-centric support experience. This role embraces self-service and strives to help end-users to be self-sufficient whenever possible. The incumbent works closely with other ITS teams to guide and enhance service performance improvement opportunities. This includes collaborating with other teams on knowledge base articles, satisfaction survey configurations, and presentations for departmental meetings. The IT Service Management Analyst plays a key role in implementing service improvement initiatives. The incumbent applies their customer service expertise and ITIL understanding to assist in the development of scalable IT service definitions, "run books", and knowledge base articles. They will identify ways to expand ITS’s service management program and works to drive process maturity. The IT Service Management Analyst is required to assist in communications to customers about potential service outages. The incumbent is required to assist the Service Desk team to meet service level agreements during times of high volumes of support requests. Position Information IT Knowledge Management - Define the knowledge management strategy for our IT knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels2019 - Develop IT Service Catalog to focus on user-centric support - Coach and develop authors from ITS teams to gather information and build support experiences - Analyze IT services with high volume support needs and identify paths to self-service. (knowledgebase articles, videos, and service improvements) - Identify paths to increase a culture of knowledge-sharing across campus IT staff - Establish writing standards based on industry best practices - Build and develop a curation strategy to ensure articles that are incorrect, outdated, or irrelevant are retired IT Service Management Development - Conduct periodic assessments and reviews of the entire IT Service Management process - Work with ITS teams in creating and maintaining IT operational workflows, knowledge documents, reports, web content, and communications to IT and business customers - Coordinate the development of IT Service Definitions and Runbooks - Analyze IT support requests and identify tiered support requirements - Assist in the development of Service Now to match campus IT Service offerings - Assist the Director of Service Management to develop IT Service Reviews to ensure service offerings are properly supported IT Service Desk Support and Communication - Provide ITS end user communication during incidents and times of IT change, as required - Provide Service Desk support by answering calls and service requests, as required Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications • Bachelor’s Degree in an Information Technology, Learning Technologies, Training & Development, or related field; or proven success and leadership as a technical support analyst • Minimum 2 years’ experience in IT Customer Support or Service Management • Minimum 1 year experience with Agile Scrum • Minimum 1 year administration experience with ITSM application (ideally ServiceNow) • Ability to balance multiple priorities with varying scope and timing • Ability to document a business process and identify improvement opportunities • Proficient with Microsoft Office products • Proficient in Incident Management, Request Management, Change Management, Configuration Management • Basic understanding of vendor management • Proven success in customer support • Excellent analytical and problem-solving skills • Exceptional professional and technical writing skills • Basic understanding of project management functions • Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users • Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions • Function effectively as a lead member of a team • Participate in activities will contribute to the accomplishment of team objectives • ITIL Foundation certification combined with functional ITIL experience Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
LOS ANGELES COUNTY
Los Angeles, California, United States
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees' work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous
Oct 21, 2022
Full Time
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees' work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Functional Business Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Student Health Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday-Friday 8:00AM-5:00PM Anticipated Hiring Range $6,606.00 - $7,004.00 Per Month ($79,272.00 - $84,048.00 Annually) Salary is commensurate with experience. Position Summary Under the general supervision of the Associate Vice President of Disability Access and Student Wellbeing (DASW), the Functional Business Analyst is a data expert who has knowledge of healthcare, information systems, databases, and information technology (IT) security. The incumbent understands the business processes and functional needs of the departments they serve; SHS, Counseling and Psychology Services (CAPS). The Functional Business Analyst is the primary interface between IT vendors (e.g. Point and Click Solutions, ProPHARM, Quest Diagnostics, and Viztek), campus IT staff, CAPS, and SHS, providing coordination of upgrade or patch testing, helpdesk support, workflow mapping, policy and procedure development, onboarding and ongoing training, and escalation of technical issues and change requests to the appropriate support staff. The incumbent also provides tailored reporting and query writing and analysis for SHS and CAPS staff. Position Information The Functional Business Analyst works collaboratively with a variety of university departments. Within the Student Affairs & Enrollment Management (SAEM) team, the incumbent acts as a subject-matter-expert on clinical operations and system architecture, provides data integration, project coordination and management, reporting, and analysis. The incumbent collaborates with Information Technology Services (ITS) on interface issues, network issues, hardware purchases and upgrades, customizing/updating data packages from University systems, upgrades, and testing. Functional Analysis, Project Management, and Coordination • Serve as the subject matter expert on matters related to electronic health record (EHR) system capabilities, data extraction and manipulation of decision-making information. Train and prepare communication and oversight to IT consultants and users. • Serve as the subject matter expert on clinical operations, clinical workflows, end-user behavior, system configuration, SFTP processes, interfaces, data packages from University systems. • Act as lead on team of interdisciplinary super users to optimize training opportunities and implement improvement strategies. • Act as the primary vendor contact and provide maintenance and technical/functional support for EHR applications and interfaces including PointnClick, ProPHARM, Quest Diagnostics, and Viztek. • Perform data analysis, business process capture, workflow documentation, onboarding and ongoing training and design activities in collaboration with functional users and super-user groups. • Coordinate EHR activities, business processes, security monitoring, and training of SHS and CAPS staff to ensure data integrity is maintained. • Develop functional test scripts and perform testing of new functionality, upgrades, patches, and fixes. • Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. • Create and maintain detailed and accurate business process and documentation for SHS, CAPS, and S.A.F.E. Place. • Assist with project management for EHR and other health IT related application projects. • Prepare and coordinate onboarding of CAPS staff onto PNC. • Research, organize, establish telehealth capability and reliability. • Assess systems and necessary set up for electronic prescribing. • Determine and guide step for multiple software and functional migrations (e.g., PNC, ProPHARM, Viztek). • Coordinate user centric development and functional standards of new enterprise network (SHIMS 2.0). • In support of project demands and functional needs, organize and guide hardware purchasing, movement, and training for SHS and CAPS staff. EHR Operations • Perform user access management and other onboarding tasks following approval from SHS or CAPS Directors. • Maintain records for user accounts and access control. • Collaborate with the ITS and Enterprise Applications Management (EAM) teams to maintain and troubleshoot interfaces and SFTP processes. • Provision and de-provision EHR or other health IT systems users and roles. • Analyze, document, troubleshoot, and maintain EHR application interfaces including PointnClick, ProPHARM, • Quest Diagnostics, and Viztek. • Reporting and analyzation of data to provide transparency of key performance indicators of clinical staff. • Perform daily systems operations related EHR applications and interfaces including PointnClick, ProPHARM, • Quest Diagnostics, and Viztek, including batch data processing. • Work with vendors and ITS to resolve issues. Data Reporting and Communications • Work in conjunction with SHS and CAPS leadership requests for ad-hoc and standard reporting, including developing custom reports and queries as needed. • Send batch text, email, survey, or secure messages to internal students via internal sources (i.e. PnC or Navigator) as part of reporting duties for CAPS and SHS. • Appropriately analyze information and tail communication content to peer, supervisory, executive, and customer audiences. • Keep immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such • problems. • Working with data sourcing to source and validate data completeness, from acquisition to report delivery • Develop and manage user guides and PnC materials for FAQs and to support SHS and Caps staff learning objectives. Other Duties as Assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a • Multi-Cultural University (P30D). • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Career: The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications • Bachelor's Degree in IT, health informatics, or a related field. • 3 years of project management experience with data analysis and reporting. • 3 years experience working in or with health care; • 3 years experience working with an electronic medical record. • Strong knowledge of Microsoft Windows operating systems and application. • Strong analytical and problem-solving skills. • Capable of communicating in user terms and IT terms to break down complicated scenarios into actionable tasks. • Work independently to solve complex computing problems while balancing multiple priorities with varying scope • and timing. • Strong interpersonal communication skills. • Strong ability to reason logically and creatively to identify and resolve problems. • Strong ability to read, write and speak fluently in English, and to be patient, tactful, and professional under all circumstances. • Ability to relay technical information effectively to non-technical users. • Three years health information management systems experience and experience configuring and supporting these • types of applications, relevant EHR systems experience configuring and supporting EHR applications and interfaces such as PointnClick, ProPHARM, Quest Diagnostics, and Viztek. • Advanced knowledge of clinical operations, documenting business processes, business system architecture and associated technologies. • Knowledge of relational databases and strong data analysis, problem solving, and documentation. • Experience developing training materials and delivering training content. • Experience developing and/or customizing clinic templates, surveys, forms, and patient portal interface. • Experience developing clinical decision support protocols, tracked tasks and other healthcare and or mental health initiatives. • Experience with onboarding, developing training materials and providing ongoing training. • Report writing and data analysis skills. • Excellent organizational and time management skills and experience determining priorities effectively while adhering to deadlines. • Database query skills and the ability to follow programming logic. • Excellent meeting facilitation and presentation skills. • Experience managing projects. • Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork. • Effective oral, written, and nonverbal communication skills. • Customer/Client Focus with an emphasis in problem solving and resolution. • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. • Diversity and inclusion. Environmental/Physical/Special Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Incumbent may work some evenings and weekends and may need to work remotely as assigned. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Jan 13, 2023
Full Time
Description: Working Title Functional Business Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Student Health Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday-Friday 8:00AM-5:00PM Anticipated Hiring Range $6,606.00 - $7,004.00 Per Month ($79,272.00 - $84,048.00 Annually) Salary is commensurate with experience. Position Summary Under the general supervision of the Associate Vice President of Disability Access and Student Wellbeing (DASW), the Functional Business Analyst is a data expert who has knowledge of healthcare, information systems, databases, and information technology (IT) security. The incumbent understands the business processes and functional needs of the departments they serve; SHS, Counseling and Psychology Services (CAPS). The Functional Business Analyst is the primary interface between IT vendors (e.g. Point and Click Solutions, ProPHARM, Quest Diagnostics, and Viztek), campus IT staff, CAPS, and SHS, providing coordination of upgrade or patch testing, helpdesk support, workflow mapping, policy and procedure development, onboarding and ongoing training, and escalation of technical issues and change requests to the appropriate support staff. The incumbent also provides tailored reporting and query writing and analysis for SHS and CAPS staff. Position Information The Functional Business Analyst works collaboratively with a variety of university departments. Within the Student Affairs & Enrollment Management (SAEM) team, the incumbent acts as a subject-matter-expert on clinical operations and system architecture, provides data integration, project coordination and management, reporting, and analysis. The incumbent collaborates with Information Technology Services (ITS) on interface issues, network issues, hardware purchases and upgrades, customizing/updating data packages from University systems, upgrades, and testing. Functional Analysis, Project Management, and Coordination • Serve as the subject matter expert on matters related to electronic health record (EHR) system capabilities, data extraction and manipulation of decision-making information. Train and prepare communication and oversight to IT consultants and users. • Serve as the subject matter expert on clinical operations, clinical workflows, end-user behavior, system configuration, SFTP processes, interfaces, data packages from University systems. • Act as lead on team of interdisciplinary super users to optimize training opportunities and implement improvement strategies. • Act as the primary vendor contact and provide maintenance and technical/functional support for EHR applications and interfaces including PointnClick, ProPHARM, Quest Diagnostics, and Viztek. • Perform data analysis, business process capture, workflow documentation, onboarding and ongoing training and design activities in collaboration with functional users and super-user groups. • Coordinate EHR activities, business processes, security monitoring, and training of SHS and CAPS staff to ensure data integrity is maintained. • Develop functional test scripts and perform testing of new functionality, upgrades, patches, and fixes. • Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. • Create and maintain detailed and accurate business process and documentation for SHS, CAPS, and S.A.F.E. Place. • Assist with project management for EHR and other health IT related application projects. • Prepare and coordinate onboarding of CAPS staff onto PNC. • Research, organize, establish telehealth capability and reliability. • Assess systems and necessary set up for electronic prescribing. • Determine and guide step for multiple software and functional migrations (e.g., PNC, ProPHARM, Viztek). • Coordinate user centric development and functional standards of new enterprise network (SHIMS 2.0). • In support of project demands and functional needs, organize and guide hardware purchasing, movement, and training for SHS and CAPS staff. EHR Operations • Perform user access management and other onboarding tasks following approval from SHS or CAPS Directors. • Maintain records for user accounts and access control. • Collaborate with the ITS and Enterprise Applications Management (EAM) teams to maintain and troubleshoot interfaces and SFTP processes. • Provision and de-provision EHR or other health IT systems users and roles. • Analyze, document, troubleshoot, and maintain EHR application interfaces including PointnClick, ProPHARM, • Quest Diagnostics, and Viztek. • Reporting and analyzation of data to provide transparency of key performance indicators of clinical staff. • Perform daily systems operations related EHR applications and interfaces including PointnClick, ProPHARM, • Quest Diagnostics, and Viztek, including batch data processing. • Work with vendors and ITS to resolve issues. Data Reporting and Communications • Work in conjunction with SHS and CAPS leadership requests for ad-hoc and standard reporting, including developing custom reports and queries as needed. • Send batch text, email, survey, or secure messages to internal students via internal sources (i.e. PnC or Navigator) as part of reporting duties for CAPS and SHS. • Appropriately analyze information and tail communication content to peer, supervisory, executive, and customer audiences. • Keep immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such • problems. • Working with data sourcing to source and validate data completeness, from acquisition to report delivery • Develop and manage user guides and PnC materials for FAQs and to support SHS and Caps staff learning objectives. Other Duties as Assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a • Multi-Cultural University (P30D). • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Career: The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications • Bachelor's Degree in IT, health informatics, or a related field. • 3 years of project management experience with data analysis and reporting. • 3 years experience working in or with health care; • 3 years experience working with an electronic medical record. • Strong knowledge of Microsoft Windows operating systems and application. • Strong analytical and problem-solving skills. • Capable of communicating in user terms and IT terms to break down complicated scenarios into actionable tasks. • Work independently to solve complex computing problems while balancing multiple priorities with varying scope • and timing. • Strong interpersonal communication skills. • Strong ability to reason logically and creatively to identify and resolve problems. • Strong ability to read, write and speak fluently in English, and to be patient, tactful, and professional under all circumstances. • Ability to relay technical information effectively to non-technical users. • Three years health information management systems experience and experience configuring and supporting these • types of applications, relevant EHR systems experience configuring and supporting EHR applications and interfaces such as PointnClick, ProPHARM, Quest Diagnostics, and Viztek. • Advanced knowledge of clinical operations, documenting business processes, business system architecture and associated technologies. • Knowledge of relational databases and strong data analysis, problem solving, and documentation. • Experience developing training materials and delivering training content. • Experience developing and/or customizing clinic templates, surveys, forms, and patient portal interface. • Experience developing clinical decision support protocols, tracked tasks and other healthcare and or mental health initiatives. • Experience with onboarding, developing training materials and providing ongoing training. • Report writing and data analysis skills. • Excellent organizational and time management skills and experience determining priorities effectively while adhering to deadlines. • Database query skills and the ability to follow programming logic. • Excellent meeting facilitation and presentation skills. • Experience managing projects. • Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork. • Effective oral, written, and nonverbal communication skills. • Customer/Client Focus with an emphasis in problem solving and resolution. • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. • Diversity and inclusion. Environmental/Physical/Special Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Incumbent may work some evenings and weekends and may need to work remotely as assigned. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
COUNTY OF LAKE, CA
Lake County, California, United States
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference. To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications INFORMATION SYSTEMS ANALYST I Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: Pattern 1: Equivalent to an Associate's degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field. AND One (1) year of full-time experience in the Interagency Merit System performing duties of an Information Systems Technician; OR One (1) year of full-time experience analyzing, installing, maintaining and troubleshooting computer hardware, software and network devices, which includes working with various operating structures and database structures. (Additional qualifying experience can be substituted for the educational requirement on a year-for-year basis). OR Pattern 2: One (1) year of full-time experience in the design, oversight, coordination, and operation of a department's automation system; which includes, depending upon the option recruited for professional experience in network/server administration or application development. Additional directly related experience and/or education may be substituted on a year-for-year basis. Additional directly related education and/or experience may be substituted. INFORMATION SYSTEMS ANALYST II Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: One (1) year of full-time experience performing duties comparable to Information Systems Analyst I. OR Two (2) years of full-time experience in the design, oversight, coordination and operation of a department's automation system; which includes, depending upon the option recruited for, professional experience in network/server administration or application development (Equivalent to an Associate's Degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field may be substituted for up to one year of the required experience). Additional directly related education and/or experience may be substituted. Full Job Description INFORMATION SYSTEMS ANALYST I DEFINITION Performs a variety of professional, technical, and analytical duties in the design, oversight, coordination, and operation of an automation system, including enterprise, client/server and desktop systems and networks; duties include work in the areas of user and system requirements analysis, network administration and maintenance, and/or applications development, and maintenance; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Information Systems Analyst I is the entry/trainee level in the Information Systems Analyst series. This is the entry and first working level in the I Information Systems Analyst class series. Incumbents perform basic computer information system and network development and maintenance work with guidance and supervision. Incumbents also provide a variety of user support. This class is distinguished from Information Systems Analyst II in that Information Systems Analyst II is the second level and first fully experienced level with incumbents performing a broader range of assignments under less supervision. Incumbents are expected to promote to Information Systems Analyst II after one year of satisfactory performance at the trainee level. Information Systems Analyst I differ from the class of Systems Support Analyst in that the latter class' primary responsibility is as the main first level user support resource for automated systems. Information Systems Analyst uses technical knowledge and analytical skills to determine, design, and implement necessary changes to the county’s information systems, including enterprise, client/server and desktop systems and networks. Information Systems Analyst I, duties are performed at the trainee level. Positions are generally allocated in this series based on the complexity of the computer information systems and networks which they develop and regularly maintain, as well as the level of incumbent skills and knowledge. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Oversees and coordinates the planning, development and use of the department's information systems and services, including enterprise, client/server and desktop computer systems and networks and telecommunications networks. Analyzes, detects, identifies, documents, and corrects technical problems and deficiencies. Installs and integrates personal computer software and hardware. Performs second-level help desk activities, providing more complex technical. Supports system software and hardware. Refers more difficult problems to appropriate personnel or vendors. Interprets county, state, and federal regulations to determine impact on assigned system functions. Develops system modifications to ensure compliance with regulations. Monitors and collects data on system performance. Participates in developing, implementing, and coordinating operating policies and procedures related to the department's automated system. Consults with and advises staff and users on technical problems, legal and system requirements, and county policies and procedures that impact operation of the computer system; solves system problems; tracks reported problems through resolution. Authorizes system access to users. Confers with users to assess computer system needs, including software and hardware, network enhancements, connectivity, etc. and makes recommendations to management regarding purchases. Assists in planning for expansion and utilization of the computer infrastructure on a departmental level. Network/Server Administration Option (In addition to the general duties) Manages the data communication network that links multiple computers and users, and also manages servers. Installs, configures, and troubleshoots networked equipment including hardware, software, and peripheral equipment. Evaluates and tests system and network upgrades. Monitors network traffic, performance and security and recommends changes to enhance services. Investigates, analyzes, and resolves complex network related problems. Performs network administration, adding, modifying, and removing user profiles and related permissions. Plans and coordinates the relocation of network resources and infrastructure. Designs, installs, configures, and supports interconnectivity between a variety of electronic systems. Application Development Option (In addition to the general duties) Analyzes client information regarding business requirements and recommends technology solutions. Designs, develops, tests, builds, implements, maintains, and enhances computer application systems that perform automated business processes to meet departmental needs. Prepares specifications. Designs logic flow diagrams, screens, file structures, reports, forms, and menus. Performs quality assurance tasks. Tests and de-bugs application. Develops technical documents, including procedures. Provides training on new application systems to users. MINIMUM QUALIFICATIONS Knowledge of: Operation of various types of computer and peripheral equipment. Principles, procedures, techniques, nomenclature, and operation of computer systems. Computer equipment maintenance procedures, hardware configurations, and operating principles. Capabilities, limitations, characteristics, and uses of computer information systems, related hardware, various software application programs and operating systems. Telecommunications and networking equipment, maintenance procedures, hardware and software configurations, and operating principles. Techniques of personal and group instruction and training. Procedures necessary to maintain the integrity and security of data in the automated system. Principles and practices of technical problem solving. Work methods and techniques employed by department staff including documentation and reporting requirements. Business system applications. Network/Server Administration Option (In addition to the general KAs): Knowledge of: Logical and physical network design. Standard networking concepts and practices, including server/networking administration. Networking equipment, switches, routers, internet protocols, firewalls. Data communication concepts and principles. Network security policies, techniques, and procedures. Network documentation, configuration, maintenance and diagnostic procedures and techniques. Application Development Option (In addition to the general KAs) Knowledge of: Business system analysis. Database applications. Principles and practices of database development. Programming languages. Ability to: Evaluate and interpret automated information systems from a user perspective. Analyze departmental data system needs and requirements; identify goals and objectives, and problems; examine alternatives; develop conclusions and recommendations; and implement solutions. Prepare clear and concise reports, documentation, and other written materials. Read and comprehend written material on a wide variety of technical subjects. Organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction. Perform routine installations of computer equipment and related peripherals, install common software, and troubleshoot personal computer hardware and software problems. Establish and maintain effective working relationships with all persons contacted during the course of work, including clients, users, and senior managers. Maintain confidentiality of information. Communicate clearly and concisely, both orally and in writing. Write and maintain logs of work performed and actions taken to solve information system problems in a clear and concise manner. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: Pattern 1: Equivalent to an Associate's degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field. AND One (1) year of full-time experience in the Interagency Merit System performing duties of an Information Systems Technician; OR One (1) year of full-time experience analyzing, installing, maintaining and troubleshooting computer hardware, software and network devices, which includes working with various operating structures and database structures. (Additional qualifying experience can be substituted for the educational requirement on a year-for-year basis). OR Pattern 2: One (1) year of full-time experience in the design, oversight, coordination, and operation of a department's automation system; which includes, depending upon the option recruited for professional experience in network/server administration or application development. Additional directly related experience and/or education may be substituted on a year-for-year basis. Additional directly related education and/or experience may be substituted. INFORMATION SYSTEMS ANALYST II DEFINITION Under close supervision, assists with the development of county computer information systems and networks; provides a variety of user support; assists with the integration of database systems with other information systems; facilitates and assists with the development of computer networks within the county and other entities; provides support and training for other personnel on the use of computer networks and information systems; performs a variety of professional, technical, and analytical duties in the design, oversight, coordination, and operation of a department's automation system, including enterprise, client/server and desktop systems and networks; duties include work in the areas of user and system requirements analysis, network administration and maintenance, and/or applications development, and maintenance; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the first experienced working level in the Information Systems Analyst class series. Incumbents perform computer information system and network development and maintenance work under the general supervision of department management. Incumbents also provide a variety of user support. This class is distinguished from Information Systems Analyst I in that Information Systems Analyst II performs a broader scope of work on a more independent basis. This class is distinguished from Information Systems Analyst III in that Information Systems Analyst III is the advanced experienced level with incumbents given more complex assignments working at the highest level of independence, and are expected to be more skillful in resolving network and system problems. Positions are generally allocated in this series based on the complexity of the computer information systems and networks which they develop and regularly maintain, as well as the level of incumbent skills and knowledge. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Performs basic work in the development and maintenance of computer information systems, communication systems and networks. Installs and configures software for stand-alone personal computers and/or networks. May diagnose equipment malfunctions, repair, and maintain computing, communications, and networking equipment. Works closely with vendors to resolve problems. Provides technical assistance on computer information systems, uses and applications to county and department management and staff; trains others in the use of computer equipment and applications. Receives and responds to user requests for assistance, problem-solving, and other services. Assists with facilitating the development of computer networks. Works with the Information Technology Director, Deputy Information Technology Director, and/or other management staff in the development and utilization of computer services. Represents the information technology department or a department’s information technology unit with other county departments, vendors, and government agencies. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: The fundamentals and practical application of common network and PC operating systems. Basic knowledge of computing theory, principles, and practices and the application thereof to computer information system development and maintenance. The fundamentals of the OSI model and its practical application in networking systems. The fundamentals of networking protocol theory and the TCP/IP protocol. The fundamentals of information security. Common word processing, spreadsheet, database, and other business-related applications. Development and use of computer networks and communications systems. Maintenance, operation, and repair of computers and associated peripheral equipment. Ability to: Provide technical support for end users in the use of desktop hardware and software as well as the use of network applications. Assemble, configure, and maintain desktop personal computer and communications hardware. Install, configure, and maintain networking equipment including, but not limited to, routers, switches, hubs, print servers and file servers. Install, maintain, and support end-user applications. Design, implement and maintain network cabling systems, including the pulling, termination, and certification of copper and fiber optic cabling, installation of patch panels, racks, and other termination equipment. Read, understand, interpret, and apply information from various technical manuals and trade publications. Perform computer-related purchasing tasks for departments, adhering to county purchasing ordinances. Monitor and maintain existing systems to ensure the accuracy and timeliness of information services. Analyze software problems and facilitate corrections. Identify hardware malfunctions and facilitate repairs. Prepare a variety of reports. Gather, organize, analyze, and present a variety of information. Effectively manage configuration/maintenance records associated with systems management. Effectively represent the information technology department or a department’s information technology unit with other staff and agencies. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Consistently demonstrate cooperative behavior with colleagues, supervisors, and customers/clients Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: One (1) year of full-time experience performing duties comparable to Information Systems Analyst I. OR Two (2) years of full-time experience in the design, oversight, coordination and operation of a department's automation system; which includes, depending upon the option recruited for, professional experience in network/server administration or application development (Equivalent to an Associate's Degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field may be substituted for up to one year of the required experience). Additional directly related education and/or experience may be substituted. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents in this class must be willing and able to work occasional evenings, weekends and/or holidays. Positions in this class may require local and statewide travel as necessary. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,000 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 4/23/2023 5:00 PM Pacific
Mar 23, 2023
Full Time
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference. To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications INFORMATION SYSTEMS ANALYST I Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: Pattern 1: Equivalent to an Associate's degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field. AND One (1) year of full-time experience in the Interagency Merit System performing duties of an Information Systems Technician; OR One (1) year of full-time experience analyzing, installing, maintaining and troubleshooting computer hardware, software and network devices, which includes working with various operating structures and database structures. (Additional qualifying experience can be substituted for the educational requirement on a year-for-year basis). OR Pattern 2: One (1) year of full-time experience in the design, oversight, coordination, and operation of a department's automation system; which includes, depending upon the option recruited for professional experience in network/server administration or application development. Additional directly related experience and/or education may be substituted on a year-for-year basis. Additional directly related education and/or experience may be substituted. INFORMATION SYSTEMS ANALYST II Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: One (1) year of full-time experience performing duties comparable to Information Systems Analyst I. OR Two (2) years of full-time experience in the design, oversight, coordination and operation of a department's automation system; which includes, depending upon the option recruited for, professional experience in network/server administration or application development (Equivalent to an Associate's Degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field may be substituted for up to one year of the required experience). Additional directly related education and/or experience may be substituted. Full Job Description INFORMATION SYSTEMS ANALYST I DEFINITION Performs a variety of professional, technical, and analytical duties in the design, oversight, coordination, and operation of an automation system, including enterprise, client/server and desktop systems and networks; duties include work in the areas of user and system requirements analysis, network administration and maintenance, and/or applications development, and maintenance; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Information Systems Analyst I is the entry/trainee level in the Information Systems Analyst series. This is the entry and first working level in the I Information Systems Analyst class series. Incumbents perform basic computer information system and network development and maintenance work with guidance and supervision. Incumbents also provide a variety of user support. This class is distinguished from Information Systems Analyst II in that Information Systems Analyst II is the second level and first fully experienced level with incumbents performing a broader range of assignments under less supervision. Incumbents are expected to promote to Information Systems Analyst II after one year of satisfactory performance at the trainee level. Information Systems Analyst I differ from the class of Systems Support Analyst in that the latter class' primary responsibility is as the main first level user support resource for automated systems. Information Systems Analyst uses technical knowledge and analytical skills to determine, design, and implement necessary changes to the county’s information systems, including enterprise, client/server and desktop systems and networks. Information Systems Analyst I, duties are performed at the trainee level. Positions are generally allocated in this series based on the complexity of the computer information systems and networks which they develop and regularly maintain, as well as the level of incumbent skills and knowledge. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Oversees and coordinates the planning, development and use of the department's information systems and services, including enterprise, client/server and desktop computer systems and networks and telecommunications networks. Analyzes, detects, identifies, documents, and corrects technical problems and deficiencies. Installs and integrates personal computer software and hardware. Performs second-level help desk activities, providing more complex technical. Supports system software and hardware. Refers more difficult problems to appropriate personnel or vendors. Interprets county, state, and federal regulations to determine impact on assigned system functions. Develops system modifications to ensure compliance with regulations. Monitors and collects data on system performance. Participates in developing, implementing, and coordinating operating policies and procedures related to the department's automated system. Consults with and advises staff and users on technical problems, legal and system requirements, and county policies and procedures that impact operation of the computer system; solves system problems; tracks reported problems through resolution. Authorizes system access to users. Confers with users to assess computer system needs, including software and hardware, network enhancements, connectivity, etc. and makes recommendations to management regarding purchases. Assists in planning for expansion and utilization of the computer infrastructure on a departmental level. Network/Server Administration Option (In addition to the general duties) Manages the data communication network that links multiple computers and users, and also manages servers. Installs, configures, and troubleshoots networked equipment including hardware, software, and peripheral equipment. Evaluates and tests system and network upgrades. Monitors network traffic, performance and security and recommends changes to enhance services. Investigates, analyzes, and resolves complex network related problems. Performs network administration, adding, modifying, and removing user profiles and related permissions. Plans and coordinates the relocation of network resources and infrastructure. Designs, installs, configures, and supports interconnectivity between a variety of electronic systems. Application Development Option (In addition to the general duties) Analyzes client information regarding business requirements and recommends technology solutions. Designs, develops, tests, builds, implements, maintains, and enhances computer application systems that perform automated business processes to meet departmental needs. Prepares specifications. Designs logic flow diagrams, screens, file structures, reports, forms, and menus. Performs quality assurance tasks. Tests and de-bugs application. Develops technical documents, including procedures. Provides training on new application systems to users. MINIMUM QUALIFICATIONS Knowledge of: Operation of various types of computer and peripheral equipment. Principles, procedures, techniques, nomenclature, and operation of computer systems. Computer equipment maintenance procedures, hardware configurations, and operating principles. Capabilities, limitations, characteristics, and uses of computer information systems, related hardware, various software application programs and operating systems. Telecommunications and networking equipment, maintenance procedures, hardware and software configurations, and operating principles. Techniques of personal and group instruction and training. Procedures necessary to maintain the integrity and security of data in the automated system. Principles and practices of technical problem solving. Work methods and techniques employed by department staff including documentation and reporting requirements. Business system applications. Network/Server Administration Option (In addition to the general KAs): Knowledge of: Logical and physical network design. Standard networking concepts and practices, including server/networking administration. Networking equipment, switches, routers, internet protocols, firewalls. Data communication concepts and principles. Network security policies, techniques, and procedures. Network documentation, configuration, maintenance and diagnostic procedures and techniques. Application Development Option (In addition to the general KAs) Knowledge of: Business system analysis. Database applications. Principles and practices of database development. Programming languages. Ability to: Evaluate and interpret automated information systems from a user perspective. Analyze departmental data system needs and requirements; identify goals and objectives, and problems; examine alternatives; develop conclusions and recommendations; and implement solutions. Prepare clear and concise reports, documentation, and other written materials. Read and comprehend written material on a wide variety of technical subjects. Organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction. Perform routine installations of computer equipment and related peripherals, install common software, and troubleshoot personal computer hardware and software problems. Establish and maintain effective working relationships with all persons contacted during the course of work, including clients, users, and senior managers. Maintain confidentiality of information. Communicate clearly and concisely, both orally and in writing. Write and maintain logs of work performed and actions taken to solve information system problems in a clear and concise manner. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: Pattern 1: Equivalent to an Associate's degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field. AND One (1) year of full-time experience in the Interagency Merit System performing duties of an Information Systems Technician; OR One (1) year of full-time experience analyzing, installing, maintaining and troubleshooting computer hardware, software and network devices, which includes working with various operating structures and database structures. (Additional qualifying experience can be substituted for the educational requirement on a year-for-year basis). OR Pattern 2: One (1) year of full-time experience in the design, oversight, coordination, and operation of a department's automation system; which includes, depending upon the option recruited for professional experience in network/server administration or application development. Additional directly related experience and/or education may be substituted on a year-for-year basis. Additional directly related education and/or experience may be substituted. INFORMATION SYSTEMS ANALYST II DEFINITION Under close supervision, assists with the development of county computer information systems and networks; provides a variety of user support; assists with the integration of database systems with other information systems; facilitates and assists with the development of computer networks within the county and other entities; provides support and training for other personnel on the use of computer networks and information systems; performs a variety of professional, technical, and analytical duties in the design, oversight, coordination, and operation of a department's automation system, including enterprise, client/server and desktop systems and networks; duties include work in the areas of user and system requirements analysis, network administration and maintenance, and/or applications development, and maintenance; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the first experienced working level in the Information Systems Analyst class series. Incumbents perform computer information system and network development and maintenance work under the general supervision of department management. Incumbents also provide a variety of user support. This class is distinguished from Information Systems Analyst I in that Information Systems Analyst II performs a broader scope of work on a more independent basis. This class is distinguished from Information Systems Analyst III in that Information Systems Analyst III is the advanced experienced level with incumbents given more complex assignments working at the highest level of independence, and are expected to be more skillful in resolving network and system problems. Positions are generally allocated in this series based on the complexity of the computer information systems and networks which they develop and regularly maintain, as well as the level of incumbent skills and knowledge. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Performs basic work in the development and maintenance of computer information systems, communication systems and networks. Installs and configures software for stand-alone personal computers and/or networks. May diagnose equipment malfunctions, repair, and maintain computing, communications, and networking equipment. Works closely with vendors to resolve problems. Provides technical assistance on computer information systems, uses and applications to county and department management and staff; trains others in the use of computer equipment and applications. Receives and responds to user requests for assistance, problem-solving, and other services. Assists with facilitating the development of computer networks. Works with the Information Technology Director, Deputy Information Technology Director, and/or other management staff in the development and utilization of computer services. Represents the information technology department or a department’s information technology unit with other county departments, vendors, and government agencies. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: The fundamentals and practical application of common network and PC operating systems. Basic knowledge of computing theory, principles, and practices and the application thereof to computer information system development and maintenance. The fundamentals of the OSI model and its practical application in networking systems. The fundamentals of networking protocol theory and the TCP/IP protocol. The fundamentals of information security. Common word processing, spreadsheet, database, and other business-related applications. Development and use of computer networks and communications systems. Maintenance, operation, and repair of computers and associated peripheral equipment. Ability to: Provide technical support for end users in the use of desktop hardware and software as well as the use of network applications. Assemble, configure, and maintain desktop personal computer and communications hardware. Install, configure, and maintain networking equipment including, but not limited to, routers, switches, hubs, print servers and file servers. Install, maintain, and support end-user applications. Design, implement and maintain network cabling systems, including the pulling, termination, and certification of copper and fiber optic cabling, installation of patch panels, racks, and other termination equipment. Read, understand, interpret, and apply information from various technical manuals and trade publications. Perform computer-related purchasing tasks for departments, adhering to county purchasing ordinances. Monitor and maintain existing systems to ensure the accuracy and timeliness of information services. Analyze software problems and facilitate corrections. Identify hardware malfunctions and facilitate repairs. Prepare a variety of reports. Gather, organize, analyze, and present a variety of information. Effectively manage configuration/maintenance records associated with systems management. Effectively represent the information technology department or a department’s information technology unit with other staff and agencies. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Consistently demonstrate cooperative behavior with colleagues, supervisors, and customers/clients Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License. Education and Experience: One (1) year of full-time experience performing duties comparable to Information Systems Analyst I. OR Two (2) years of full-time experience in the design, oversight, coordination and operation of a department's automation system; which includes, depending upon the option recruited for, professional experience in network/server administration or application development (Equivalent to an Associate's Degree or completion of an approved certificate program in computer science, information systems technology, management information systems or a related field may be substituted for up to one year of the required experience). Additional directly related education and/or experience may be substituted. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents in this class must be willing and able to work occasional evenings, weekends and/or holidays. Positions in this class may require local and statewide travel as necessary. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,000 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 4/23/2023 5:00 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $7,917.00 - $8,667.00 Per Month ($95,004.00 - $104,004.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Effective verbal and written communication skills. Experience with monitoring and troubleshooting tools. Experience with trouble ticket and change management systems. Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team oncall rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation). Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Feb 28, 2023
Full Time
Description: Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $7,917.00 - $8,667.00 Per Month ($95,004.00 - $104,004.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Effective verbal and written communication skills. Experience with monitoring and troubleshooting tools. Experience with trouble ticket and change management systems. Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team oncall rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation). Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
This examination is being given to fill two vacancies in the San Joaquin County Information Systems Divisionand to establish an eligible list which may be used to fill future vacancies. The ideal candidate will have experience in the following ( Note--The following are desired qualifications but not required ): Client-server and multi-tier application support SQL query development and report writing skills using Crystal Reports, Microsoft SSRS or the equivalent Desktop Support in a Microsoft Windows and Office 365 environment Windows Server Administration Web content management systems or document management systems The following incentives and bonuses may be available for eligible new hires . Incentives and bonuses are subject to approval by Human Resources: Vacation Accrual Rate : San Joaquin County vacation accrual rate consistent with the candidate's total years of public service. Sick Leave : Candidates leaving other employment may receive credit for actual non-reimbursable sick leave hours (up to 160 hours) from their last agency. Hours shall be subject to San Joaquin County's minimum sick leave cash out provisions. New Hire Retention Bonus : $2,000 upon completion of first year equivalent employment (2,080 hours) $1,000 upon completion of third year equivalent employment (6,240 hours) $3,000 upon completion of sixth year equivalent employment (12,480 hours) Pre-Employment Drug Screening : Potential new hires into this classification are required to successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen. The County pays for the initial drug screen. Please be advised that Human Resources will only be accepting online applications for this recruitment . Resumes and paper applicationswill not be accepted in lieu of an online application. A completed application must be received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Performs professional level specialized and complex duties to support information technology systems in assigned area; areas of responsibility include the analysis, evaluation, design, programming, development, testing, implementation, documentation and maintenance of large and complex systems, networks, programs and applications across multiple platforms and technologies. Designs and develops components of current or new systems; serves on assigned projects for large and complex systems; in conjunction with project team members, analyzes user requirements and recommends technology solution; reviews and evaluates current and third party systems and applications; determines method of integrating new programming code into existing programs to meet user needs; develops data flow diagrams and other systems documentation; creates program specifications; designs data structures, screens, file structures, reports, forms, and menus; develops optimum system configurations; locates and downloads existing system data; develops and implements testing plan; performs quality assurance duties; determines whether new program meets the client's business and technology requirements; recommends changes as needed. Serves as resource and provides highly specialized support to maintaining existing systems; assesses, reviews and conducts research on system operational problems and functionality; provides technical solutions to client on alternative systems or applications. Performs a variety of complex analytical duties in planning, developing, installing, implementing, integrating, testing and evaluating the County's local and wide area networks; installs, configures and manages servers; coordinates the installation and maintenance of computers, circuits, data communications equipment, printers and other peripheral equipment. Investigates, analyzes and resolves network-related problems; resolves compatibility problems; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.Monitors network security and performance; identifies unauthorized access and potential security risks; measures volume and performance of network traffic; identifies utilization and performance issues; recommends improvements to security and network performance. Develops, implements and maintains the County's Internet and Intranet sites; recommends design and layouts; writes code; creates database connections; develops written technical procedures; implements interactive website components; provides Internet training for County staff. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Identifies training issues and coordinates training sessions for client users on assigned systems or applications; develops training schedule; designs training manuals; conducts training sessions. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology. MINIMUM QUALIFICATIONS Either I Experience : One year as an Information Systems Analyst II in San Joaquin County. Note : This requirement shall be waived for individuals employed within the Information Systems Division in the San Joaquin County classes of Office Systems Analyst, Senior Office Systems Analyst, Systems and Programming Analyst III, and Systems and Programming Analyst IV on September 13, 2000. Individuals employed within the Information Systems Division in the San Joaquin County class of Systems and Programming Analyst II on September 13, 2000 shall receive credit for their experience in that class on a year-for-year basis. Or II Education : Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field. Experience : Two years of increasingly responsible professional, analytical computer and related systems work in an information systems environment. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above required education on a year-for-year basis to a maximum of two years . KNOWLEDGE Operations, services and activities of a comprehensive information systems program across multiple operating platforms; advanced principles and practices of computer science and information systems; methods and techniques of highly complex system analysis, design and development; advanced methods and techniques of system hardware and software troubleshooting and installation; advanced principles and practices of structured programming; operational characteristics of systems hardware and software across multiple environments; methods and techniques of evaluating business operations to develop technology solutions; principles and procedures of quality assurance; methods and techniques of developing testing procedures; methods and techniques of designing, implementing and maintaining internet and intranet web sites; operations, services and activities of local and wide area network design, development, security and administration; local and wide area network protocols, routing techniques and installation methods; methods and techniques of installing and maintaining and administering network servers, hardware and software; pertinent Federal, State and local codes, laws and regulations. ABILITY Provide advanced level technical support for system analysis, implementation and maintenance; detect, isolate and resolve complex information system problems; recommend, design, implement and install systems and programs; independently perform complex systems and applications programming and analysis duties; design, configure, install and test local and wide area network servers, hardware, software, routers and associated components; analyze procedures and data to develop logical solutions to complex systems problems; troubleshoot and analyze complex local and wide area network operating system or hardware and software problems; learn to analyze and assess the technological needs of departments with large and highly complex systems; learn operations and characteristics of database management systems, tools and utilities; learn and apply concepts and principles of database management and administration; learn principles, practices, methods and techniques of serving as project lead on assigned information systems projects; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented bySEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation :The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals,use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam : The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam : The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Veteran's Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Jan 28, 2023
Full Time
This examination is being given to fill two vacancies in the San Joaquin County Information Systems Divisionand to establish an eligible list which may be used to fill future vacancies. The ideal candidate will have experience in the following ( Note--The following are desired qualifications but not required ): Client-server and multi-tier application support SQL query development and report writing skills using Crystal Reports, Microsoft SSRS or the equivalent Desktop Support in a Microsoft Windows and Office 365 environment Windows Server Administration Web content management systems or document management systems The following incentives and bonuses may be available for eligible new hires . Incentives and bonuses are subject to approval by Human Resources: Vacation Accrual Rate : San Joaquin County vacation accrual rate consistent with the candidate's total years of public service. Sick Leave : Candidates leaving other employment may receive credit for actual non-reimbursable sick leave hours (up to 160 hours) from their last agency. Hours shall be subject to San Joaquin County's minimum sick leave cash out provisions. New Hire Retention Bonus : $2,000 upon completion of first year equivalent employment (2,080 hours) $1,000 upon completion of third year equivalent employment (6,240 hours) $3,000 upon completion of sixth year equivalent employment (12,480 hours) Pre-Employment Drug Screening : Potential new hires into this classification are required to successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen. The County pays for the initial drug screen. Please be advised that Human Resources will only be accepting online applications for this recruitment . Resumes and paper applicationswill not be accepted in lieu of an online application. A completed application must be received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Performs professional level specialized and complex duties to support information technology systems in assigned area; areas of responsibility include the analysis, evaluation, design, programming, development, testing, implementation, documentation and maintenance of large and complex systems, networks, programs and applications across multiple platforms and technologies. Designs and develops components of current or new systems; serves on assigned projects for large and complex systems; in conjunction with project team members, analyzes user requirements and recommends technology solution; reviews and evaluates current and third party systems and applications; determines method of integrating new programming code into existing programs to meet user needs; develops data flow diagrams and other systems documentation; creates program specifications; designs data structures, screens, file structures, reports, forms, and menus; develops optimum system configurations; locates and downloads existing system data; develops and implements testing plan; performs quality assurance duties; determines whether new program meets the client's business and technology requirements; recommends changes as needed. Serves as resource and provides highly specialized support to maintaining existing systems; assesses, reviews and conducts research on system operational problems and functionality; provides technical solutions to client on alternative systems or applications. Performs a variety of complex analytical duties in planning, developing, installing, implementing, integrating, testing and evaluating the County's local and wide area networks; installs, configures and manages servers; coordinates the installation and maintenance of computers, circuits, data communications equipment, printers and other peripheral equipment. Investigates, analyzes and resolves network-related problems; resolves compatibility problems; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.Monitors network security and performance; identifies unauthorized access and potential security risks; measures volume and performance of network traffic; identifies utilization and performance issues; recommends improvements to security and network performance. Develops, implements and maintains the County's Internet and Intranet sites; recommends design and layouts; writes code; creates database connections; develops written technical procedures; implements interactive website components; provides Internet training for County staff. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Identifies training issues and coordinates training sessions for client users on assigned systems or applications; develops training schedule; designs training manuals; conducts training sessions. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology. MINIMUM QUALIFICATIONS Either I Experience : One year as an Information Systems Analyst II in San Joaquin County. Note : This requirement shall be waived for individuals employed within the Information Systems Division in the San Joaquin County classes of Office Systems Analyst, Senior Office Systems Analyst, Systems and Programming Analyst III, and Systems and Programming Analyst IV on September 13, 2000. Individuals employed within the Information Systems Division in the San Joaquin County class of Systems and Programming Analyst II on September 13, 2000 shall receive credit for their experience in that class on a year-for-year basis. Or II Education : Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field. Experience : Two years of increasingly responsible professional, analytical computer and related systems work in an information systems environment. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above required education on a year-for-year basis to a maximum of two years . KNOWLEDGE Operations, services and activities of a comprehensive information systems program across multiple operating platforms; advanced principles and practices of computer science and information systems; methods and techniques of highly complex system analysis, design and development; advanced methods and techniques of system hardware and software troubleshooting and installation; advanced principles and practices of structured programming; operational characteristics of systems hardware and software across multiple environments; methods and techniques of evaluating business operations to develop technology solutions; principles and procedures of quality assurance; methods and techniques of developing testing procedures; methods and techniques of designing, implementing and maintaining internet and intranet web sites; operations, services and activities of local and wide area network design, development, security and administration; local and wide area network protocols, routing techniques and installation methods; methods and techniques of installing and maintaining and administering network servers, hardware and software; pertinent Federal, State and local codes, laws and regulations. ABILITY Provide advanced level technical support for system analysis, implementation and maintenance; detect, isolate and resolve complex information system problems; recommend, design, implement and install systems and programs; independently perform complex systems and applications programming and analysis duties; design, configure, install and test local and wide area network servers, hardware, software, routers and associated components; analyze procedures and data to develop logical solutions to complex systems problems; troubleshoot and analyze complex local and wide area network operating system or hardware and software problems; learn to analyze and assess the technological needs of departments with large and highly complex systems; learn operations and characteristics of database management systems, tools and utilities; learn and apply concepts and principles of database management and administration; learn principles, practices, methods and techniques of serving as project lead on assigned information systems projects; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented bySEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation :The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals,use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam : The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam : The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Veteran's Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years Licenses or Certifications: None. Notes to Applicants Austin Energy (AE) seeks an IT Business Systems Analyst Senior (IT BSA Sr.) for the IT Business Systems Analyst team, within the IT Project Management Office ( PMO ) division. This IT BSA Sr. will build and maintain a healthy partnership between the Business and IT by effectively communicating and collaborating with all members of the project team, IT, and Business while managing the full Requirement Life Cycle Process from project inception through implementation. I MPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: • The City of Austin employment application is an official document; incomplete applications will not be considered. • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. • Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. • Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. • This position requires a criminal background investigation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation Pay Range Commensurate. Hours Monday through Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. May occasionally work evenings, weekends or holidays. Hours may change based on business needs. Job Close Date 04/30/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin, TX 78723 - Currently teleworking Preferred Qualifications Preferred Experience: Managing the full Requirement Life Cycle Process from project inception through implementation. Collaborating and interacting with Business and IT associates to elicit, document and manage applicable requirements (e.g. business, functional, etc.). Developing and managing requirements specifications documents and requirements traceability matrix documents. Creating and documenting business process flows and use cases that are traceable to requirements. Reviewing and analyzing the effectiveness and efficiency of existing systems/processes vs proposed systems/processes, and offering suggestions/recommendations. Applying, developing, documenting, and maintaining standard applicable BSA processes, templates, and procedures according to defined standards/methodology. Conducting peer review of applicable BSA documents. Experience with User Acceptance Testing. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors Develop statement of work for use in requests for proposals Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures Knowledge of legacy and web-based systems interfaces Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts Knowledge of cost-benefit analysis and total cost of ownership modeling Skill in performing requirements development, process modeling, reporting and project management tools Skill in developing process models and data flow diagrams using industry-standard modeling techniques Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Business Systems Analyst Senior requires Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your experience managing the full Requirement Life Cycle Process from project inception through implementation. (Open Ended Question) * Describe, in detail, your experience collaborating and interacting with Business and IT associates to elicit, document and manage applicable requirements (e.g. business, functional, etc.). (Open Ended Question) * Describe, in detail, your experience developing and managing requirements specifications documents and requirements traceability matrix documents. (Open Ended Question) * Describe, in detail, your experience creating and documenting business process flows and use cases that are traceable to requirements. (Open Ended Question) * Describe, in detail, your experience reviewing and analyzing the effectiveness and efficiency of existing systems/processes vs proposed systems/processes, and offering suggestions/recommendations. (Open Ended Question) * Describe, in detail, your experience applying, developing, documenting, and maintaining standard applicable BSA processes, templates and procedures according to defined standards/methodology. (Open Ended Question) * Describe, in detail, your experience conducting peer review of applicable BSA documents. (Open Ended Question) * Describe, in detail, your experience with User Acceptance Testing. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Mar 29, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years Licenses or Certifications: None. Notes to Applicants Austin Energy (AE) seeks an IT Business Systems Analyst Senior (IT BSA Sr.) for the IT Business Systems Analyst team, within the IT Project Management Office ( PMO ) division. This IT BSA Sr. will build and maintain a healthy partnership between the Business and IT by effectively communicating and collaborating with all members of the project team, IT, and Business while managing the full Requirement Life Cycle Process from project inception through implementation. I MPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: • The City of Austin employment application is an official document; incomplete applications will not be considered. • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. • Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. • Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. • This position requires a criminal background investigation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation Pay Range Commensurate. Hours Monday through Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. May occasionally work evenings, weekends or holidays. Hours may change based on business needs. Job Close Date 04/30/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin, TX 78723 - Currently teleworking Preferred Qualifications Preferred Experience: Managing the full Requirement Life Cycle Process from project inception through implementation. Collaborating and interacting with Business and IT associates to elicit, document and manage applicable requirements (e.g. business, functional, etc.). Developing and managing requirements specifications documents and requirements traceability matrix documents. Creating and documenting business process flows and use cases that are traceable to requirements. Reviewing and analyzing the effectiveness and efficiency of existing systems/processes vs proposed systems/processes, and offering suggestions/recommendations. Applying, developing, documenting, and maintaining standard applicable BSA processes, templates, and procedures according to defined standards/methodology. Conducting peer review of applicable BSA documents. Experience with User Acceptance Testing. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors Develop statement of work for use in requests for proposals Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures Knowledge of legacy and web-based systems interfaces Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts Knowledge of cost-benefit analysis and total cost of ownership modeling Skill in performing requirements development, process modeling, reporting and project management tools Skill in developing process models and data flow diagrams using industry-standard modeling techniques Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Business Systems Analyst Senior requires Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your experience managing the full Requirement Life Cycle Process from project inception through implementation. (Open Ended Question) * Describe, in detail, your experience collaborating and interacting with Business and IT associates to elicit, document and manage applicable requirements (e.g. business, functional, etc.). (Open Ended Question) * Describe, in detail, your experience developing and managing requirements specifications documents and requirements traceability matrix documents. (Open Ended Question) * Describe, in detail, your experience creating and documenting business process flows and use cases that are traceable to requirements. (Open Ended Question) * Describe, in detail, your experience reviewing and analyzing the effectiveness and efficiency of existing systems/processes vs proposed systems/processes, and offering suggestions/recommendations. (Open Ended Question) * Describe, in detail, your experience applying, developing, documenting, and maintaining standard applicable BSA processes, templates and procedures according to defined standards/methodology. (Open Ended Question) * Describe, in detail, your experience conducting peer review of applicable BSA documents. (Open Ended Question) * Describe, in detail, your experience with User Acceptance Testing. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Application Analyst Senior position will report to the Public Safety Technology Division and will be responsible for optimizing, implementing, configuring, managing, administering and supporting Public Safety applications as well as troubleshooting application issues at various levels. They are detailed oriented, have strong analytical skills, as well as excellent communication and organizational skills. They must have a strategic mindset that will help to keep all projects focused and on schedule to accomplish team objectives. This person is skilled in developing relationships within a team environment and collaborating on group efforts. They will also have the ability to manage their own work and meet deadlines while responding to frequent demands of multiple customers (internal and external). Finally, this position must stay familiar with emerging technologies in order to best serve our customers. This position is primarily remote, however, will require onsite presence based on operational needs and must reside in Texas. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable and efficient technology services, infrastructure and telecommunications. Leveraging state-of-the-art tools, innovative methods and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Cli ck here for more information. CTM reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within CTM . Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Pay Range $32.89 - $44.02 Hours Standard Business Hours, will require on-call. Position is primarily remote however, onsite presence required as operational needs determine. Job Close Date 04/10/2023 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Road, Austin, Texas Preferred Qualifications Preferred Experience: Experience installing, configuring and supporting Public Safety Computer Aided Dispatch Systems or Enterprise Level Applications Experience troubleshooting Public Safety or Enterprise Level application issues at various layers, and managing interfaces between complex IT systems Experience managing IT projects as Technical Lead, and working with vendors, customers and stakeholders on implementing IT solutions Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Researches, analyzes, architects, develops, implements and configures technological solutions Administers, monitors, and maintains one or more IT systems Investigates and analyzes complex business requirements Provides impact analysis and recommends appropriate solutions Identifies opportunities for asset reuse across multiple projects Responds to issues from the user community Prepares and maintains documentation related to the development and maintenance of systems Participates in the development of business process models and data flow diagrams for all levels of the organization Performs bug tracking and quality assurance tasks Develops and maintains disaster recovery plans Develops and/or delivers training Creates and prepares reports and analysis Installs new software releases and/or upgrades Establishes IT policies, procedures and security requirements Responsibilities - Supervision and/or Leadership Exercised: May provide technical or project leadership, training, and technical guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems Knowledge of IT policies, procedures, and security requirements Knowledge of database design principles Knowledge of creating process models and data flow diagrams Skill with computers and computer systems Skill in analyzing information and evaluating alternatives Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in identifying complex problems and reviewing related information Skill in developing, prioritizing, organizing and accomplishing specific goals and plans Skill in using a structured query language Skill in providing mentoring, guidance, and training of personnel Skill in coordination of activities of others Ability to serve as a technical lead for development and support of one or more IT systems Ability to apply analytical reasoning to complex problems Ability to multitask and to work effectively in a team or as an individual contributor Ability to communicate effectively orally and in writing Ability to meet deadlines and effectively communicate the status of assignments Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years' experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Describe in detail your experience installing, configuring and supporting Public Safety Computer Aided Systems or Enterprise Level Applications. (Open Ended Question) * Describe in detail your experience troubleshooting Public Safety or Enterprise Level application issues at various layers, and managing interfaces between complex IT systems. (Open Ended Question) * Describe your experience managing IT projects as Technical Lead, and working with vendors, customers and stakeholders on implementing IT solutions. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Mar 28, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Application Analyst Senior position will report to the Public Safety Technology Division and will be responsible for optimizing, implementing, configuring, managing, administering and supporting Public Safety applications as well as troubleshooting application issues at various levels. They are detailed oriented, have strong analytical skills, as well as excellent communication and organizational skills. They must have a strategic mindset that will help to keep all projects focused and on schedule to accomplish team objectives. This person is skilled in developing relationships within a team environment and collaborating on group efforts. They will also have the ability to manage their own work and meet deadlines while responding to frequent demands of multiple customers (internal and external). Finally, this position must stay familiar with emerging technologies in order to best serve our customers. This position is primarily remote, however, will require onsite presence based on operational needs and must reside in Texas. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable and efficient technology services, infrastructure and telecommunications. Leveraging state-of-the-art tools, innovative methods and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Cli ck here for more information. CTM reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within CTM . Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Pay Range $32.89 - $44.02 Hours Standard Business Hours, will require on-call. Position is primarily remote however, onsite presence required as operational needs determine. Job Close Date 04/10/2023 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Road, Austin, Texas Preferred Qualifications Preferred Experience: Experience installing, configuring and supporting Public Safety Computer Aided Dispatch Systems or Enterprise Level Applications Experience troubleshooting Public Safety or Enterprise Level application issues at various layers, and managing interfaces between complex IT systems Experience managing IT projects as Technical Lead, and working with vendors, customers and stakeholders on implementing IT solutions Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Researches, analyzes, architects, develops, implements and configures technological solutions Administers, monitors, and maintains one or more IT systems Investigates and analyzes complex business requirements Provides impact analysis and recommends appropriate solutions Identifies opportunities for asset reuse across multiple projects Responds to issues from the user community Prepares and maintains documentation related to the development and maintenance of systems Participates in the development of business process models and data flow diagrams for all levels of the organization Performs bug tracking and quality assurance tasks Develops and maintains disaster recovery plans Develops and/or delivers training Creates and prepares reports and analysis Installs new software releases and/or upgrades Establishes IT policies, procedures and security requirements Responsibilities - Supervision and/or Leadership Exercised: May provide technical or project leadership, training, and technical guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems Knowledge of IT policies, procedures, and security requirements Knowledge of database design principles Knowledge of creating process models and data flow diagrams Skill with computers and computer systems Skill in analyzing information and evaluating alternatives Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in identifying complex problems and reviewing related information Skill in developing, prioritizing, organizing and accomplishing specific goals and plans Skill in using a structured query language Skill in providing mentoring, guidance, and training of personnel Skill in coordination of activities of others Ability to serve as a technical lead for development and support of one or more IT systems Ability to apply analytical reasoning to complex problems Ability to multitask and to work effectively in a team or as an individual contributor Ability to communicate effectively orally and in writing Ability to meet deadlines and effectively communicate the status of assignments Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years' experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Describe in detail your experience installing, configuring and supporting Public Safety Computer Aided Systems or Enterprise Level Applications. (Open Ended Question) * Describe in detail your experience troubleshooting Public Safety or Enterprise Level application issues at various layers, and managing interfaces between complex IT systems. (Open Ended Question) * Describe your experience managing IT projects as Technical Lead, and working with vendors, customers and stakeholders on implementing IT solutions. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number: Y2593R-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Be part of a project team or provide expertise in healthcare information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation of one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Participate in the development of project plans, budget, and system integration test plans for new systems or complex enhancements, including tasks, deliverables, and pricing; coordinates change management documentation and ensures that approvals are managed according to departmental procedures. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems (e.g., computer systems, software applications, web application systems) by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identify and resolve potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements (e.g. upgrades, design changes). Performs highly specialized complex information system analysis for an integrated system including design, testing (Unit, System, and Integration), training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information (e.g., recommendations, consultation, specifications, requirements, mandates); and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND three (3) years within the last seven (7) years of full-time experience in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design for healthcare related systems*** at a public or private healthcare organization. Option II: Two (2) years within the last five (5) years of experience at the level of Los Angeles County's class of Information Systems Analyst II**** with knowledge and experience performing information systems analysis and design in healthcare related systems*** in a centralized healthcare related information technology organization.** Option III: Four (4) years within the last seven (7) years of full-time experience in information systems analysis and design in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design in healthcare related systems*** at a public or private healthcare organization. Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim@hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. ** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ***Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ****Experience at the level of the Los Angeles County's class of Information Systems Analyst II is defined as analyzes requirements and business functions, designs functional systems specifications and tests and coordinates the implementation of new application systems and/or revisions to existing systems APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in EHR/EMR implementation/support, such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) multiple choice tests: Part 1: M ultiple choice and/or simulation assessments weighted at 40% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple choice and/or simulation assessments weighted at 60% measuring two Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple-choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous
Oct 21, 2022
Full Time
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number: Y2593R-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Be part of a project team or provide expertise in healthcare information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation of one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Participate in the development of project plans, budget, and system integration test plans for new systems or complex enhancements, including tasks, deliverables, and pricing; coordinates change management documentation and ensures that approvals are managed according to departmental procedures. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems (e.g., computer systems, software applications, web application systems) by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identify and resolve potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements (e.g. upgrades, design changes). Performs highly specialized complex information system analysis for an integrated system including design, testing (Unit, System, and Integration), training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information (e.g., recommendations, consultation, specifications, requirements, mandates); and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND three (3) years within the last seven (7) years of full-time experience in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design for healthcare related systems*** at a public or private healthcare organization. Option II: Two (2) years within the last five (5) years of experience at the level of Los Angeles County's class of Information Systems Analyst II**** with knowledge and experience performing information systems analysis and design in healthcare related systems*** in a centralized healthcare related information technology organization.** Option III: Four (4) years within the last seven (7) years of full-time experience in information systems analysis and design in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design in healthcare related systems*** at a public or private healthcare organization. Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim@hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. ** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ***Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ****Experience at the level of the Los Angeles County's class of Information Systems Analyst II is defined as analyzes requirements and business functions, designs functional systems specifications and tests and coordinates the implementation of new application systems and/or revisions to existing systems APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in EHR/EMR implementation/support, such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) multiple choice tests: Part 1: M ultiple choice and/or simulation assessments weighted at 40% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple choice and/or simulation assessments weighted at 60% measuring two Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple-choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous
Minimum Qualifications Three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Licenses or Certifications: None. Notes to Applicants Position Overview: This position will report to the Operations Systems Support group in the Asset Management Division to support pipeline, water, and wastewater treatment divisions by providing Tier I and Tier II support on Computerized Maintenance Management Systems ( CMMS ). The primary applications supported by this role are IPS and HxGN EAM (formerly Infor EAM ), which includes reporting and user provisioning. They will provide excellent customer service and apply advanced analytical skills to resolve customer requests and technical issues, partner with other groups across the department to facilitate cross-functional discussions, provide application training, and assist with application testing, support Information Technology Services ( ITS ) on application upgrades and patch updates, as well as assisting with recommendations, development, and deployment of application enhancements. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. Do not use the phrase, "see résumé" to complete your employment application. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft Excel, and Analytical Skills - will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. AW must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AW, as well as current AW employees considering Secondary employment. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $28.71 - $35.88 Hours 7:30 AM - 4:00 PM Monday - Friday with some flexibility This position will have the opportunity for 3 days of telework per week after the initial probationary period. Job Close Date 04/04/2023 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications Experience facilitating and functioning as a liaison between business and technical units Experience with asset management and using Computerized Maintenance Management System, Asset Management System, and/or Inventory Management System Experience using ServiceNow or similar ticketing solution to provide efficient resolution of customer issues concerning the use of a software application Experience training users on business intelligence, Computerized Maintenance or Asset or Inventory Management Systems, or other software applications, and developing training materials for use in both classroom and one-on-one training settings Experience with SQL Coding Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs systematic analysis for identifying and diagnosing faults and determining root causes Improves Tier I and Tier II business processes Provides key performance indicator analysis and reports to management Works with customers and purchasing to recommend, obtain quotes and deploy new solutions Recommends performance improvements Performs advanced end-to-end support utilizing industry best practices Serves as lead resource on teams Performs advanced system administration functions Develops, documents, publishes and provides advanced communications Provides advanced and escalated technical support Performs complex hardware, software, and applications support and preventative maintenance Manages inventory and record keeping Responsibilities - Supervision and/or Leadership Exercised: May provide technical leadership, work assignments, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of standard application and operation systems • Skill in accurate reporting, documenting, and entering data and reconciling and escalating issues • Skill in technical writing and excellent verbal communication • Skill in proactive approach to problem solving • Ability to demonstrate initiative and professionalism • Ability to build rapport and elicit problem details from customers • Ability to identify and learn appropriate software and hardware • Ability to triage, engage others, and escalate appropriately • Ability to identify and analyze system-to-system faults • Ability to provide in-depth technical advice, guidance and training to technicians and customers • Ability to troubleshoot and restore all Tier I and Tier II hardware and software problems • Ability to follow-through with minimal direction • Ability to adjust to frequently changing priorities Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Support Analyst Senior position requires: Three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet the minimum qualifications of this position? Yes No * Describe your experience facilitating and functioning as a liaison between business and technical units. (Open Ended Question) * Describe your experience using and supporting a Computerized Maintenance Management System (CMMS) or asset tracking and inventory management system, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Please describe your experience using ServiceNow or an equivalent workflow system for enterprise operations. In your answer please include which position(s) on your application where you gained this experience, how many years and detail what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * Describe your experience training users on Business Intelligence, Computerized Maintenance or Asset or Inventory Management systems, or other software applications. (Open Ended Question) * Describe your experience developing training materials for use in both classroom and one-on-one training settings in support of a Business Intelligence, CMMS, or other software application and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Which of the following best describes your experience with Structured Query Language (SQL)? No experience Basic: ran simple queries developed by others Intermediate: designed simple SELECT queries including parametric Advanced: created and modified complex queries joining multiple tables and creating summary/crosstab queries * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 22, 2023
Full Time
Minimum Qualifications Three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Licenses or Certifications: None. Notes to Applicants Position Overview: This position will report to the Operations Systems Support group in the Asset Management Division to support pipeline, water, and wastewater treatment divisions by providing Tier I and Tier II support on Computerized Maintenance Management Systems ( CMMS ). The primary applications supported by this role are IPS and HxGN EAM (formerly Infor EAM ), which includes reporting and user provisioning. They will provide excellent customer service and apply advanced analytical skills to resolve customer requests and technical issues, partner with other groups across the department to facilitate cross-functional discussions, provide application training, and assist with application testing, support Information Technology Services ( ITS ) on application upgrades and patch updates, as well as assisting with recommendations, development, and deployment of application enhancements. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. Do not use the phrase, "see résumé" to complete your employment application. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft Excel, and Analytical Skills - will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. AW must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AW, as well as current AW employees considering Secondary employment. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $28.71 - $35.88 Hours 7:30 AM - 4:00 PM Monday - Friday with some flexibility This position will have the opportunity for 3 days of telework per week after the initial probationary period. Job Close Date 04/04/2023 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications Experience facilitating and functioning as a liaison between business and technical units Experience with asset management and using Computerized Maintenance Management System, Asset Management System, and/or Inventory Management System Experience using ServiceNow or similar ticketing solution to provide efficient resolution of customer issues concerning the use of a software application Experience training users on business intelligence, Computerized Maintenance or Asset or Inventory Management Systems, or other software applications, and developing training materials for use in both classroom and one-on-one training settings Experience with SQL Coding Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs systematic analysis for identifying and diagnosing faults and determining root causes Improves Tier I and Tier II business processes Provides key performance indicator analysis and reports to management Works with customers and purchasing to recommend, obtain quotes and deploy new solutions Recommends performance improvements Performs advanced end-to-end support utilizing industry best practices Serves as lead resource on teams Performs advanced system administration functions Develops, documents, publishes and provides advanced communications Provides advanced and escalated technical support Performs complex hardware, software, and applications support and preventative maintenance Manages inventory and record keeping Responsibilities - Supervision and/or Leadership Exercised: May provide technical leadership, work assignments, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of standard application and operation systems • Skill in accurate reporting, documenting, and entering data and reconciling and escalating issues • Skill in technical writing and excellent verbal communication • Skill in proactive approach to problem solving • Ability to demonstrate initiative and professionalism • Ability to build rapport and elicit problem details from customers • Ability to identify and learn appropriate software and hardware • Ability to triage, engage others, and escalate appropriately • Ability to identify and analyze system-to-system faults • Ability to provide in-depth technical advice, guidance and training to technicians and customers • Ability to troubleshoot and restore all Tier I and Tier II hardware and software problems • Ability to follow-through with minimal direction • Ability to adjust to frequently changing priorities Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Support Analyst Senior position requires: Three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet the minimum qualifications of this position? Yes No * Describe your experience facilitating and functioning as a liaison between business and technical units. (Open Ended Question) * Describe your experience using and supporting a Computerized Maintenance Management System (CMMS) or asset tracking and inventory management system, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Please describe your experience using ServiceNow or an equivalent workflow system for enterprise operations. In your answer please include which position(s) on your application where you gained this experience, how many years and detail what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * Describe your experience training users on Business Intelligence, Computerized Maintenance or Asset or Inventory Management systems, or other software applications. (Open Ended Question) * Describe your experience developing training materials for use in both classroom and one-on-one training settings in support of a Business Intelligence, CMMS, or other software application and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Which of the following best describes your experience with Structured Query Language (SQL)? No experience Basic: ran simple queries developed by others Intermediate: designed simple SELECT queries including parametric Advanced: created and modified complex queries joining multiple tables and creating summary/crosstab queries * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Automation and Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $9,584.00 - $10,250.00 Per Month ($115,008.00 - $123,000.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Senior Director of Cloud and Systems Services and working under the direction of the Infrastructure Lead Architect, will serve as the expert-level hands-on administrator for Linux based services, automation, and emerging Public Cloud infrastructure technologies. Incumbent’s responsibilities encompass all phases of the service lifecycle from design to implementation and ongoing operations and support, covering all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle support for Linux based services and infrastructure Design, implement, secure and maintain Linux OS and application stacks Provision virtual machines and use automation (Ansible, etc) to configure and maintain system state Build and maintain physical hardware where needed Apply patches in order to remediate issues and security vulnerabilities, upgrade as necessary Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and disaster recovery High level troubleshooting involving integration with other discipline areas Provide full lifecycle support for emerging Public Cloud Infrastructure (AWS/Azure) Work with Architect to leverage cloud-based solutions for new services Work with Architect to migrate existing services to cloud-based solutions Use IAC (Infrastructure as Code) principles in cloud solutions Assists customers and projects involving Cloud Infrastructure needs Implement and maintain IaaS and SaaS cloud-based solutions Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and Disaster Recovery Implement and maintain automation tools and processes to ensure availability Design and maintain configuration management tools and infrastructure on-premise and in the cloud Champion Infrastructure as Code Clear and detailed documentation of both systems and code Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating sysems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: • Education: Bachelor’s degree in Computer Science, Computer Engineering or related technical field Work Experience: • Minimum of 5 years in computer/technology-related fields with progressively increasing responsibilities • Minimum of 3 years in a role of senior or lead Linux server infrastructure Systems Administrator or Site Reliability Engineer in a medium or large size environment • Minimum of 2 years year of experience in design, implementation and operations of the Public Cloud Technical skills and expertise: • Expert knowledge of and production experience with Linux (RHEL or derivatives preferred) to support its full life cycle, from deployment, to security hardening, to patching, upgrades, backup/recovery, system diagnostics, and performance tuning • Solid understanding and hands-on production experience with AWS and AWS tools and methodologies, and deploying and running workloads in the cloud • Experience with Infrastructure as Code, and desire to apply automation to all aspects of the infrastructure and operations: Experience using and maintaining configurations orchestration tools such as Ansible Experience with Cloud Native tools such as AWS Cloud Formation or Azure ARM • Proficiency and production experience with one or more common scripting or programming languages (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation • Experience maintaining and using monitoring and observability tools - Nagios is preferred • Solid knowledge of LAMP stack - Apache/Tomcat/MySQL, and other common open-source applications and tools • Solid understanding of common networking and network security technologies and concepts, such as subnets, VLANs, firewalls, load balancers • Solid grasp of systems, network, and application security and best practices to apply security Soft skills: • Passion to understand, learn, and dissect new technologies quickly on your own • Demonstrated ability to analyze and resolve multi-faceted technology problems • Good verbal and written communication skills • Ability to work in a team and lead when needed • Ability to work under pressure and maintain positive demeanor Nice to have certifications and specialized technical experience: • AWS Associate or Professional certification • RHEL, OEL, or SLES certification • Experience building custom RPM packages and maintaining package repositories • Experience with serverless cloud workloads • Experience with security vulnerability scanning, management, and mitigation • Experience with Cloud migration and Hybrid Cloud deployment • Familiarity with Change Management and ITIL • ISC BIND DNS production support experience • Experience managing Containers • DevOps, CI/CD Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Nov 03, 2022
Full Time
Description: Working Title Automation and Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $9,584.00 - $10,250.00 Per Month ($115,008.00 - $123,000.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Senior Director of Cloud and Systems Services and working under the direction of the Infrastructure Lead Architect, will serve as the expert-level hands-on administrator for Linux based services, automation, and emerging Public Cloud infrastructure technologies. Incumbent’s responsibilities encompass all phases of the service lifecycle from design to implementation and ongoing operations and support, covering all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle support for Linux based services and infrastructure Design, implement, secure and maintain Linux OS and application stacks Provision virtual machines and use automation (Ansible, etc) to configure and maintain system state Build and maintain physical hardware where needed Apply patches in order to remediate issues and security vulnerabilities, upgrade as necessary Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and disaster recovery High level troubleshooting involving integration with other discipline areas Provide full lifecycle support for emerging Public Cloud Infrastructure (AWS/Azure) Work with Architect to leverage cloud-based solutions for new services Work with Architect to migrate existing services to cloud-based solutions Use IAC (Infrastructure as Code) principles in cloud solutions Assists customers and projects involving Cloud Infrastructure needs Implement and maintain IaaS and SaaS cloud-based solutions Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and Disaster Recovery Implement and maintain automation tools and processes to ensure availability Design and maintain configuration management tools and infrastructure on-premise and in the cloud Champion Infrastructure as Code Clear and detailed documentation of both systems and code Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating sysems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: • Education: Bachelor’s degree in Computer Science, Computer Engineering or related technical field Work Experience: • Minimum of 5 years in computer/technology-related fields with progressively increasing responsibilities • Minimum of 3 years in a role of senior or lead Linux server infrastructure Systems Administrator or Site Reliability Engineer in a medium or large size environment • Minimum of 2 years year of experience in design, implementation and operations of the Public Cloud Technical skills and expertise: • Expert knowledge of and production experience with Linux (RHEL or derivatives preferred) to support its full life cycle, from deployment, to security hardening, to patching, upgrades, backup/recovery, system diagnostics, and performance tuning • Solid understanding and hands-on production experience with AWS and AWS tools and methodologies, and deploying and running workloads in the cloud • Experience with Infrastructure as Code, and desire to apply automation to all aspects of the infrastructure and operations: Experience using and maintaining configurations orchestration tools such as Ansible Experience with Cloud Native tools such as AWS Cloud Formation or Azure ARM • Proficiency and production experience with one or more common scripting or programming languages (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation • Experience maintaining and using monitoring and observability tools - Nagios is preferred • Solid knowledge of LAMP stack - Apache/Tomcat/MySQL, and other common open-source applications and tools • Solid understanding of common networking and network security technologies and concepts, such as subnets, VLANs, firewalls, load balancers • Solid grasp of systems, network, and application security and best practices to apply security Soft skills: • Passion to understand, learn, and dissect new technologies quickly on your own • Demonstrated ability to analyze and resolve multi-faceted technology problems • Good verbal and written communication skills • Ability to work in a team and lead when needed • Ability to work under pressure and maintain positive demeanor Nice to have certifications and specialized technical experience: • AWS Associate or Professional certification • RHEL, OEL, or SLES certification • Experience building custom RPM packages and maintaining package repositories • Experience with serverless cloud workloads • Experience with security vulnerability scanning, management, and mitigation • Experience with Cloud migration and Hybrid Cloud deployment • Familiarity with Change Management and ITIL • ISC BIND DNS production support experience • Experience managing Containers • DevOps, CI/CD Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title OnBase Analyst/Programmer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services -Web, Mobile & Cloud Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; 8:00 AM - 5:00 PM Anticipated Hiring Range $7,084.00 - $8,084.00 Per Month ($85,008.00 - $97,008.00 Annually) Salary is commensurate with experience. Position Summary The employee, reporting to the Director of Web and Mobile Applications, serves as a programmer/analyst and application administrator primarily focused on the University’s Hyland OnBase digital imaging and content management system and related systems and integrations. This position provides key support for the document archival and workflow needs of numerous campus departments. This position supports additional business applications maintained by the Web and Mobile Applications unit as required. Position Information Provide analysis and development of university digital document management systems, housing management platform, campus commerce platform, and related systems integrations • Upgrade, enhance and support Hyland’s OnBase ECM software • Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas • In collaboration with the team lead, assist with creating functional designs for fully integrated applications which may include databases, networks, and related systems • Consult with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications • Design, test, document, and implement SQL queries using ORACLE SQL • Maintain custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts • Design, test, document, and support OnBase workflows • Use productivity tools to develop and modify applications software to meet user needs • Develop test plans and work with users to test and debug programs • Work with user community to understand data access and integration needs Provide end-user support for all supported applications and integrations • Assist operations in problem determination and resolution Support multi-vendor and multi-protocol middleware technologies for databases and applications • Write documentation to provide user support for new or modified programs and production/operation procedures Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the career level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education/Work Experience Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 3 years of experience in the following: a database structured query language, a high-level programming language, user support. Minimum of 2 years’ experience with OnBase application development, support, and administration. Knowledge Understanding of business and technical workflows; basic networking and firewalls functions. Skills/Abilities • Work independently with consultation with team lead as required; perform multiple tasks concurrently and respond to emergency situations effectively • Strong oral and written communication skills with professional presentation skills • Strong computer science fundamentals; able to create scalable and maintainable solutions • Provide technical end-user support to users with varying levels of expertise and knowledge • Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts • Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete • Experience with relational database analysis and design and the use of structured query languages like Oracle SQL • Experience designing and building application integrations with scripting languages like PowerShell, Batch, Visual Basic, Java, Unix shell • Experience with Hyland OnBase including OCR and workflows • Experience with Agile methodology • Experience with higher education institutions • Possess certifications in Hyland OnBase Certified System Administration (OCSA) and OnBase Certified Workflow Administration (OCWA) Environmental/Physical/Special Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages. Pre-Employment Requirements This position requires the successful completion of a background check. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the CSU Executive order 1083 Revised July 21, 2017 as a condition of employment. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Feb 23, 2023
Full Time
Description: Working Title OnBase Analyst/Programmer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services -Web, Mobile & Cloud Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; 8:00 AM - 5:00 PM Anticipated Hiring Range $7,084.00 - $8,084.00 Per Month ($85,008.00 - $97,008.00 Annually) Salary is commensurate with experience. Position Summary The employee, reporting to the Director of Web and Mobile Applications, serves as a programmer/analyst and application administrator primarily focused on the University’s Hyland OnBase digital imaging and content management system and related systems and integrations. This position provides key support for the document archival and workflow needs of numerous campus departments. This position supports additional business applications maintained by the Web and Mobile Applications unit as required. Position Information Provide analysis and development of university digital document management systems, housing management platform, campus commerce platform, and related systems integrations • Upgrade, enhance and support Hyland’s OnBase ECM software • Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas • In collaboration with the team lead, assist with creating functional designs for fully integrated applications which may include databases, networks, and related systems • Consult with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications • Design, test, document, and implement SQL queries using ORACLE SQL • Maintain custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts • Design, test, document, and support OnBase workflows • Use productivity tools to develop and modify applications software to meet user needs • Develop test plans and work with users to test and debug programs • Work with user community to understand data access and integration needs Provide end-user support for all supported applications and integrations • Assist operations in problem determination and resolution Support multi-vendor and multi-protocol middleware technologies for databases and applications • Write documentation to provide user support for new or modified programs and production/operation procedures Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the career level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education/Work Experience Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 3 years of experience in the following: a database structured query language, a high-level programming language, user support. Minimum of 2 years’ experience with OnBase application development, support, and administration. Knowledge Understanding of business and technical workflows; basic networking and firewalls functions. Skills/Abilities • Work independently with consultation with team lead as required; perform multiple tasks concurrently and respond to emergency situations effectively • Strong oral and written communication skills with professional presentation skills • Strong computer science fundamentals; able to create scalable and maintainable solutions • Provide technical end-user support to users with varying levels of expertise and knowledge • Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts • Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete • Experience with relational database analysis and design and the use of structured query languages like Oracle SQL • Experience designing and building application integrations with scripting languages like PowerShell, Batch, Visual Basic, Java, Unix shell • Experience with Hyland OnBase including OCR and workflows • Experience with Agile methodology • Experience with higher education institutions • Possess certifications in Hyland OnBase Certified System Administration (OCSA) and OnBase Certified Workflow Administration (OCWA) Environmental/Physical/Special Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages. Pre-Employment Requirements This position requires the successful completion of a background check. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the CSU Executive order 1083 Revised July 21, 2017 as a condition of employment. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Identity Management Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,916.00 - $9,584.00 Per Month ($94,992.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services, and working under the direction s and in close collaboration with the Identity Management Lead, as well as following guidance of SF State Information Security, serves as a expert-level Analyst in the Accounts team. The incumbent is handling day-to-day operational tasks; such as: access provisioning and de-provisioning, access management business analysis, and maintaining compliance for centralized identity and access management functions. Additionally, the incumbent participates in design and implementation of new and improved processes, as well as tools and technologies that add automation, improve efficiency, enhance user experience. The incumbent participates in required access management audits, and ensures compliance with security policies and practice directives for various SF State assets and their related access requirements. Because this position requires a high-level of privileged access, the incumbent must possess a high-level of accountability. Position Information Accounts operations for users provisioning and access management in PeopleSoft, Active directory, middleware, and other services Manage user accounts and directory information requests for additions, changes/corrections and removals Manage password resets, user locks/unlocks, and administer multi-factor authentication technologies Process and troubleshoot user access requests including capturing necessary authorizations and approvals Manage user request for accounts setup and roles provisioning, de-provisioning in Campus Solutions, CFS Perform accounts and access revokation when users’ roles change or the user is no longer affiliated with the organization Manage Active Directory groups and user attributes as necessary to control user access Manage access control groups, object level access, and necessary approvals for transactions Maintain audit trail records for changes Manage access approvals and records through the Service Management Tool such as ServiceNow Manage the service request workflow for the request routing to the appropriate teams Effectively communicate with customers and peers Maintain compliance with CSU and SF State security policies and practice directives Maintain the concept of least privilege and escalate discrepancies for proper resolution Processes development, improvement, and automation Gather necessary business requirements for accounts creation and access provisioning processes Document processes and workflows with visual representation Continually review existing processes for gaps and areas for improvement Develop automation for repetitive and time sensitive processes, and to eliminate human error factor Design, implement and maintain programmatic integrations for user provisioning and access management Design, implement and maintain tools for user self-service Develop automated processes for access revocation and access reporting Participate in Identity and Access Management related projects Other duties as Assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or related technical fields, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications Education: Education: Bachelor’s degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of three years of operational experience with Enterprise level Identity and Access Management in production environment Minimum of three years of experience in design, implementation, automation and ongoing support of the processes and tools for user accounts provisioning and administration, and Access Management Experience supporting Federated SSO (Single Sign On) such as Shibboleth, Okta, ADFS, or others Experience working in a trusted role, with a focus on confidentiality Technical skills and expertise: Solid understanding of the core of the Identity and Access Management principles and concepts, such as, but not limited to: Authentication and Authorization, including multi-factor User Lifecyle Management Best practices such as Principle of Least Privilege . Mandatory, Discretionary and Role-Based access models, and ability to apply them in practice Solid coding skill in Java programming language Proficiency in at least one common scripting language - Python, PowerShell, or other Proficiency in SQL (Oracle Preferred) Solid knowledge of Active Directory and/or LDAP accounts and group management for the purpose of access controls Knowledge of PeopleSoft (or comparable ERP) system for accounts provisioning, de-provisioning and role/access management Desire and ability to automate repetitive processes in a scalable and sustainable way Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own . Strong analytical and problem-solving skills Demonstrated ability to analyze and resolve multi-faceted technology problems Excellent interpersonal and customer communication skills Ability to effectively work in a team and independently Ability to work under pressure and maintain positive demeanor Preferred certifications and specialized technical experience: Certified Identity and Access Manager (CIAM) Familiarity with Change Management and ITIL Experience with Oracle Identity Manager Possession of a professional security certification, such as: CISSP, GIAC-GISP DevOps experience Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Dec 01, 2022
Full Time
Description: Working Title Identity Management Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,916.00 - $9,584.00 Per Month ($94,992.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services, and working under the direction s and in close collaboration with the Identity Management Lead, as well as following guidance of SF State Information Security, serves as a expert-level Analyst in the Accounts team. The incumbent is handling day-to-day operational tasks; such as: access provisioning and de-provisioning, access management business analysis, and maintaining compliance for centralized identity and access management functions. Additionally, the incumbent participates in design and implementation of new and improved processes, as well as tools and technologies that add automation, improve efficiency, enhance user experience. The incumbent participates in required access management audits, and ensures compliance with security policies and practice directives for various SF State assets and their related access requirements. Because this position requires a high-level of privileged access, the incumbent must possess a high-level of accountability. Position Information Accounts operations for users provisioning and access management in PeopleSoft, Active directory, middleware, and other services Manage user accounts and directory information requests for additions, changes/corrections and removals Manage password resets, user locks/unlocks, and administer multi-factor authentication technologies Process and troubleshoot user access requests including capturing necessary authorizations and approvals Manage user request for accounts setup and roles provisioning, de-provisioning in Campus Solutions, CFS Perform accounts and access revokation when users’ roles change or the user is no longer affiliated with the organization Manage Active Directory groups and user attributes as necessary to control user access Manage access control groups, object level access, and necessary approvals for transactions Maintain audit trail records for changes Manage access approvals and records through the Service Management Tool such as ServiceNow Manage the service request workflow for the request routing to the appropriate teams Effectively communicate with customers and peers Maintain compliance with CSU and SF State security policies and practice directives Maintain the concept of least privilege and escalate discrepancies for proper resolution Processes development, improvement, and automation Gather necessary business requirements for accounts creation and access provisioning processes Document processes and workflows with visual representation Continually review existing processes for gaps and areas for improvement Develop automation for repetitive and time sensitive processes, and to eliminate human error factor Design, implement and maintain programmatic integrations for user provisioning and access management Design, implement and maintain tools for user self-service Develop automated processes for access revocation and access reporting Participate in Identity and Access Management related projects Other duties as Assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or related technical fields, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications Education: Education: Bachelor’s degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of three years of operational experience with Enterprise level Identity and Access Management in production environment Minimum of three years of experience in design, implementation, automation and ongoing support of the processes and tools for user accounts provisioning and administration, and Access Management Experience supporting Federated SSO (Single Sign On) such as Shibboleth, Okta, ADFS, or others Experience working in a trusted role, with a focus on confidentiality Technical skills and expertise: Solid understanding of the core of the Identity and Access Management principles and concepts, such as, but not limited to: Authentication and Authorization, including multi-factor User Lifecyle Management Best practices such as Principle of Least Privilege . Mandatory, Discretionary and Role-Based access models, and ability to apply them in practice Solid coding skill in Java programming language Proficiency in at least one common scripting language - Python, PowerShell, or other Proficiency in SQL (Oracle Preferred) Solid knowledge of Active Directory and/or LDAP accounts and group management for the purpose of access controls Knowledge of PeopleSoft (or comparable ERP) system for accounts provisioning, de-provisioning and role/access management Desire and ability to automate repetitive processes in a scalable and sustainable way Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own . Strong analytical and problem-solving skills Demonstrated ability to analyze and resolve multi-faceted technology problems Excellent interpersonal and customer communication skills Ability to effectively work in a team and independently Ability to work under pressure and maintain positive demeanor Preferred certifications and specialized technical experience: Certified Identity and Access Manager (CIAM) Familiarity with Change Management and ITIL Experience with Oracle Identity Manager Possession of a professional security certification, such as: CISSP, GIAC-GISP DevOps experience Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
City of Tacoma, WA
Tacoma, Washington, United States
Position Description The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. This position is telework eligible. The successful candidate may apply for and request approval for a Telework Arrangement. The City of Tacoma’s Information Technology Department is seeking an Enterprise Data Management Analyst to join their Data and Analytics team. The Data and Analytics team is responsible for enabling departments throughout the city to access and make use of their data. In this role you will apply your knowledge of data standards and quality to help the organization more effectively manage data as an asset. Through the development and implementation of standards and best practices, this position will enable business users across the city to get the most value out of their data, ensuring accuracy, security, and consistency. Key responsibilities: Develop, implement, and enforce enterprise data standards. Develop standards, procedures, and methodology for data enablement and integration. Act as steward for enterprise data sources. Develop and maintain data documentation for enterprise data sets. Clean up, monitoring, and ongoing maintenance of enterprise data sets. Support enterprise data enablement and enterprise report and dashboard development. Facilitate and support organization-wide data platforms and resources. Coordinate communication and change management for newly enabled data sources. Provide data users with guidance on effective data management and usage. Support relevant User Groups. Train on new functionality, processes, and standards. Lead data cleanup efforts, coordinating departmental resources. Support implementation of initiatives brought forward by governing bodies. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Full-time telecommuting capability Outstanding working conditions and an exceptional quality-of-life environment Affordable benefits Medical coverage for eligible employees, spouses/domestic partners and dependents, including children up to age 26 Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26 Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code Personal time off 13 Paid holidays A lifetime benefit pension plan City of Tacoma Commitment to Diversity, Equity, and Inclusion Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws. Qualifications Minimum Education* Bachelor's degree in Engineering, Computer Science, Economics, Statistics, Mathematics or directly related field. Minimum Experience* 2 years of experience in data management experience (master data, metadata, data architecture, data governance, data quality and data modeling). Licensing, Certifications and Other Requirements Some Assignments: North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP) None *Equivalency: 1 year of experience = 1 year of education DESIRABLE QUALIFICATIONS (TRAINING AND EDUCATION): Experience with Snowflake or other relational data/business warehouse system Experience with FME or other ETL tools Experience with data visualization tools such as Tableau and Power BI Experience with Metadata management solutions (Collibra, Informatica DQ, Alation or similar) Proficient in SQL An advanced degree in an area of specialization defined in this job posting Knowledge & Skills The successful candidate will possess the following skillset: Strong data documentation skills (entity relationship diagrams, context diagrams, etc.) Strong understanding of a variety of business processes and data’s role in business processes Strong customer service and communications skills, both written and oral Demonstrated experience in quality assurance and management of large, complex datasets Experience developing and leading data-related trainings Experience with large enterprise resource planning systems such as SAP or Oracle Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Strong interpersonal skills and the ability to work effectively with others on challenging issues Ability to provide guidance and assistance in developing solutions Experience with data privacy, data risk mitigation, data security, and PII Selection Process & Supplemental Information To apply you must attach a detailed resume and cover letter. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check. Online Application: The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. While completing the application and answering the supplemental questions please be sure to save your work every 20 minutes to ensure that your information is not lost. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591-5400 before 5:00 pm (PST) of the closing date of the job announcement. No sponsorship is available for this position. Applicants must be currently authorized to work in the United States for any employer. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/10/2023 5:00 PM Pacific
Mar 21, 2023
Full Time
Position Description The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. This position is telework eligible. The successful candidate may apply for and request approval for a Telework Arrangement. The City of Tacoma’s Information Technology Department is seeking an Enterprise Data Management Analyst to join their Data and Analytics team. The Data and Analytics team is responsible for enabling departments throughout the city to access and make use of their data. In this role you will apply your knowledge of data standards and quality to help the organization more effectively manage data as an asset. Through the development and implementation of standards and best practices, this position will enable business users across the city to get the most value out of their data, ensuring accuracy, security, and consistency. Key responsibilities: Develop, implement, and enforce enterprise data standards. Develop standards, procedures, and methodology for data enablement and integration. Act as steward for enterprise data sources. Develop and maintain data documentation for enterprise data sets. Clean up, monitoring, and ongoing maintenance of enterprise data sets. Support enterprise data enablement and enterprise report and dashboard development. Facilitate and support organization-wide data platforms and resources. Coordinate communication and change management for newly enabled data sources. Provide data users with guidance on effective data management and usage. Support relevant User Groups. Train on new functionality, processes, and standards. Lead data cleanup efforts, coordinating departmental resources. Support implementation of initiatives brought forward by governing bodies. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Full-time telecommuting capability Outstanding working conditions and an exceptional quality-of-life environment Affordable benefits Medical coverage for eligible employees, spouses/domestic partners and dependents, including children up to age 26 Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26 Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code Personal time off 13 Paid holidays A lifetime benefit pension plan City of Tacoma Commitment to Diversity, Equity, and Inclusion Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws. Qualifications Minimum Education* Bachelor's degree in Engineering, Computer Science, Economics, Statistics, Mathematics or directly related field. Minimum Experience* 2 years of experience in data management experience (master data, metadata, data architecture, data governance, data quality and data modeling). Licensing, Certifications and Other Requirements Some Assignments: North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP) None *Equivalency: 1 year of experience = 1 year of education DESIRABLE QUALIFICATIONS (TRAINING AND EDUCATION): Experience with Snowflake or other relational data/business warehouse system Experience with FME or other ETL tools Experience with data visualization tools such as Tableau and Power BI Experience with Metadata management solutions (Collibra, Informatica DQ, Alation or similar) Proficient in SQL An advanced degree in an area of specialization defined in this job posting Knowledge & Skills The successful candidate will possess the following skillset: Strong data documentation skills (entity relationship diagrams, context diagrams, etc.) Strong understanding of a variety of business processes and data’s role in business processes Strong customer service and communications skills, both written and oral Demonstrated experience in quality assurance and management of large, complex datasets Experience developing and leading data-related trainings Experience with large enterprise resource planning systems such as SAP or Oracle Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Strong interpersonal skills and the ability to work effectively with others on challenging issues Ability to provide guidance and assistance in developing solutions Experience with data privacy, data risk mitigation, data security, and PII Selection Process & Supplemental Information To apply you must attach a detailed resume and cover letter. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check. Online Application: The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. While completing the application and answering the supplemental questions please be sure to save your work every 20 minutes to ensure that your information is not lost. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591-5400 before 5:00 pm (PST) of the closing date of the job announcement. No sponsorship is available for this position. Applicants must be currently authorized to work in the United States for any employer. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/10/2023 5:00 PM Pacific
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title: Information Technology Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Sunday, November 6th @ 11:55 PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Director of Digital Learning & Technology Solutions or HEERA Higher Educations Employer Employee Relations Act designee and receiving lead work direction from the Senior BI/Data Analyst and Application Architect, the position is responsible for a broad range of assignments related to the production of websites, web content, and web applications for internal (staff-focused) and external (client/customer-focused) audiences. FLSA : Exempt (Not eligible for overtime) CSU Classification Salary Range : $4,678 - $11,547 per month Hiring Range : Anticipated hiring range is $4,678 - $8,112 per month commensurate with candidate's education, experience, skills, and training. Salary Grade/Range : 2 Recruitment Type : Temporary (Annually Renewable) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00AM - 5:00PM, work hours may vary depending on department operations Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication and multimedia systems. Required Qualifications Experience: Experience developing and maintaining web sites using HTML, CSS, jQuery and JavaScript. Experience working with application servers, such as ColdFusion and web development frameworks, such as ColdBox. Experience documenting and creating workflows & checklists for processes related to the core functions of the position. Experience working with frontend frameworks, such as bootstrap, SASS and LESS. Knowledge, Skills, Abilities: Working knowledge of database applications, such as Microsoft SQL Server and Postgres MySQL. Ability to create and execute database queries and stored procedures. Thorough knowledge of web browsers and related tools. General knowledge of data interactions and data structure formats, such as Java Script Object Notation (JSON). General knowledge of application programming, scripting, testing methods and related techniques. Ability to analyze problems, propose effective solutions, understand functional and procedural requirements. Demonstrated ability to troubleshoot, isolate and repair application errors. Ability to document application objects, processes and procedures. Ability to prioritize, organize, manage and implement tasks, maintain milestones and produce deliverables on time. Ability to communicate effectively with management, staff, instructors and clients to develop work plans and solve problems. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Work experience in a higher-educational setting, which demonstrates responsibility for customer service to staff and/ or students and faculty. Documents Needed to Apply Resume, cover letter, and three professional references. Failure to upload these documents to the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected c andidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( i.e . H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
Jul 08, 2022
Full Time
Description: Working Title: Information Technology Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Sunday, November 6th @ 11:55 PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Director of Digital Learning & Technology Solutions or HEERA Higher Educations Employer Employee Relations Act designee and receiving lead work direction from the Senior BI/Data Analyst and Application Architect, the position is responsible for a broad range of assignments related to the production of websites, web content, and web applications for internal (staff-focused) and external (client/customer-focused) audiences. FLSA : Exempt (Not eligible for overtime) CSU Classification Salary Range : $4,678 - $11,547 per month Hiring Range : Anticipated hiring range is $4,678 - $8,112 per month commensurate with candidate's education, experience, skills, and training. Salary Grade/Range : 2 Recruitment Type : Temporary (Annually Renewable) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00AM - 5:00PM, work hours may vary depending on department operations Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication and multimedia systems. Required Qualifications Experience: Experience developing and maintaining web sites using HTML, CSS, jQuery and JavaScript. Experience working with application servers, such as ColdFusion and web development frameworks, such as ColdBox. Experience documenting and creating workflows & checklists for processes related to the core functions of the position. Experience working with frontend frameworks, such as bootstrap, SASS and LESS. Knowledge, Skills, Abilities: Working knowledge of database applications, such as Microsoft SQL Server and Postgres MySQL. Ability to create and execute database queries and stored procedures. Thorough knowledge of web browsers and related tools. General knowledge of data interactions and data structure formats, such as Java Script Object Notation (JSON). General knowledge of application programming, scripting, testing methods and related techniques. Ability to analyze problems, propose effective solutions, understand functional and procedural requirements. Demonstrated ability to troubleshoot, isolate and repair application errors. Ability to document application objects, processes and procedures. Ability to prioritize, organize, manage and implement tasks, maintain milestones and produce deliverables on time. Ability to communicate effectively with management, staff, instructors and clients to develop work plans and solve problems. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Work experience in a higher-educational setting, which demonstrates responsibility for customer service to staff and/ or students and faculty. Documents Needed to Apply Resume, cover letter, and three professional references. Failure to upload these documents to the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected c andidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( i.e . H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Network Analyst Expert SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $7,917.00 - $9,750.00 ($95,004.00 - $117,000.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst (Expert) serves as the “hands on” leader in network infrastructure, supporting enterprise-wide data communications network with over 10,000 network connections and comprehensive management systems tools. The incumbent provides expert level design, installation, configuration, upgrades, monitoring, and support of multivendor network solutions; maintains continuous operations for the network; plans and recommends solutions for data communications projects; assists the Director of Network Services in establishing priorities for networking projects and services; coordinates with university department network issues; and participates in CSU-wide committees on network and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications • Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. • Eight to ten (8-10) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. • Associate level Industry Certification in network management. • At least six (6) years of progressive technical specialization and work in one of the following areas: o TCP/IP network design and implementation o Wireless design, architecture, hardware and implementation o Dynamic routing protocols o Wiring infrastructures o VPNs o Security systems and firewalls o VoIP and QoS o Wide Area Networking (WAN) protocols • Effective verbal and written communication skills. • Experience with monitoring and troubleshooting tools. • Experience with trouble ticket and change management systems. • Professional or Expert level Industry Certification in network management. • Experience with Alcatel-Lucent network hardware. • Experience with Palo Alto Networks (PAN) firewalls. • Experience with Aruba hardware. • Experience with Cloud architecture and design as it relates to networking. • Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. • Demonstrated ability to utilize proven implementation methodologies and project management tools • Proven success balancing multiple priorities on regular basis • Proven success managing vendors and licenses • Excellent oral and written communication skills as well as excellent presentation skills • Strong problem-solving, leadership, team building, and organizational skills • Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. • Demonstrated success in delivering technology projects from idea through to operations • Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special • This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team on call rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Jul 01, 2022
Full Time
Description: Working Title Network Analyst Expert SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $7,917.00 - $9,750.00 ($95,004.00 - $117,000.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst (Expert) serves as the “hands on” leader in network infrastructure, supporting enterprise-wide data communications network with over 10,000 network connections and comprehensive management systems tools. The incumbent provides expert level design, installation, configuration, upgrades, monitoring, and support of multivendor network solutions; maintains continuous operations for the network; plans and recommends solutions for data communications projects; assists the Director of Network Services in establishing priorities for networking projects and services; coordinates with university department network issues; and participates in CSU-wide committees on network and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications • Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. • Eight to ten (8-10) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. • Associate level Industry Certification in network management. • At least six (6) years of progressive technical specialization and work in one of the following areas: o TCP/IP network design and implementation o Wireless design, architecture, hardware and implementation o Dynamic routing protocols o Wiring infrastructures o VPNs o Security systems and firewalls o VoIP and QoS o Wide Area Networking (WAN) protocols • Effective verbal and written communication skills. • Experience with monitoring and troubleshooting tools. • Experience with trouble ticket and change management systems. • Professional or Expert level Industry Certification in network management. • Experience with Alcatel-Lucent network hardware. • Experience with Palo Alto Networks (PAN) firewalls. • Experience with Aruba hardware. • Experience with Cloud architecture and design as it relates to networking. • Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. • Demonstrated ability to utilize proven implementation methodologies and project management tools • Proven success balancing multiple priorities on regular basis • Proven success managing vendors and licenses • Excellent oral and written communication skills as well as excellent presentation skills • Strong problem-solving, leadership, team building, and organizational skills • Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. • Demonstrated success in delivering technology projects from idea through to operations • Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special • This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team on call rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under general direction, performs professional duties related to development, maintenance and support of citywide software systems. The primary responsibilities are business analysis, planning, acquisition deployment, development of technology solutions, and ongoing support of City business systems and multiple enterprise applications. The ideal candidate must possess five (5) years of experience as a programmer analyst with an emphasis on business analysis, software development, maintenance and support. A Bachelor's degree from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or related field. Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is 8:00 AM on Tuesday, March 14, 2023. Applicants are encouraged to submit applications early. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline. Essential Functions Include But Are Not Limited To Formulates and defines systems scope and objectives on medium to large size Enterprise Wide projects. Prepares estimates of schedule, cost, and resource requirements for development and/or maintenance related projects. Supports existing enterprise applications, plans and performs ERP system upgrades, applying regulatory year end updates and critical environment and application hot fixes, supports process automation tasks and security access. Performs design, development, testing, deployment, user training and support. Responsible for program design, coding, testing, debugging, documentation, and maintenance, using development tools according to IT Application Development standards. Defines business requirements, translates business requirements into detailed functional and technical specifications using design principles and flowcharting techniques and prototype development tools. Work with business users to understand and define requirements, create business documents, and help build business processes, procedures and business rules catalogs. Develop AS IS and TO BE business processes, plan and conduct user acceptance training, Conducts gap analysis, understand business strategic goals, determines opportunities to improve and automate processes and functions. Designs and develops graphical user interfaces, business rules, reporting, program processing, and data base interfaces. Assigns, supervises, coordinates and reviews the work of principal subordinates and resolves problems arising from work in progress. May perform quality assurance review responsibilities. Performs other related functions as assigned. CHARACTERISTICS OF SUCCESSFUL PERFORMERS The successful performer combines technical knowledge in systems and programming with excellent analytical and communication skills to assist customers with information needs, is flexible when working with others and can adapt as a leader or as part of a team. Methodical problem solver with excellent decision making skills. Tactful and diplomatic, uses discretion when dealing with sensitive or confidential data. Minimum Qualifications Five years of hands on experience as a fully qualified programmer analyst with an emphasis on business analysis, software development, maintenance and support. Graduation from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or any equivalent combination of experience and training that provides the knowledge, skills and abilities listed below. DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Principles, methods and techniques used in analysis, design, development, testing and implementing software solutions, information system development lifecycle and design principles, principles of relational database design, database architecture and administration, knowledge of various programming languages appropriate to specific business applications or specialized assignments; business processes; operating systems, database design. Experience with enterprise content management systems, business process automation, workflow, records management, document imaging and webform software. Ability to: perform complex analytical tasks, work efficiently on poorly documented systems; analyze and troubleshoot and remediate application systems errors, identify, recommend and implement improvements to applications systems, effectively communicate technical information to users, work well both independently and as part of a team; perform tasks related to all phases of applications systems analysis and programming; exercise good judgment in decision making; operate with discretion while performing duties which involve highly sensitive data and access to confidential decision processes; understand business system requirements, determine user needs and prepare application requirements, test procedures and user manuals; establish and maintain effective working relationships with customers, co-workers, vendors, and management at all organizational levels; communicate clearly and effectively both orally and in writing; lift and carry objects weighing up to 40 pounds; recognize and respond to alarm sounds and equipment-generated signals. SPECIAL REQUIREMENTS Possession and retention of a valid California Class C driver's license. Willingness and ability to work irregular hours including evenings, weekends, and holidays as needed. PHYSICAL REQUIREMENT: ability to lift and carry objects weighing up to 40 pounds; Selection Process All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application . To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Oral Interview Examination (Tentatively scheduled for Tuesday, March 28, 2023) : (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Feb 17, 2023
Full Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under general direction, performs professional duties related to development, maintenance and support of citywide software systems. The primary responsibilities are business analysis, planning, acquisition deployment, development of technology solutions, and ongoing support of City business systems and multiple enterprise applications. The ideal candidate must possess five (5) years of experience as a programmer analyst with an emphasis on business analysis, software development, maintenance and support. A Bachelor's degree from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or related field. Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is 8:00 AM on Tuesday, March 14, 2023. Applicants are encouraged to submit applications early. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline. Essential Functions Include But Are Not Limited To Formulates and defines systems scope and objectives on medium to large size Enterprise Wide projects. Prepares estimates of schedule, cost, and resource requirements for development and/or maintenance related projects. Supports existing enterprise applications, plans and performs ERP system upgrades, applying regulatory year end updates and critical environment and application hot fixes, supports process automation tasks and security access. Performs design, development, testing, deployment, user training and support. Responsible for program design, coding, testing, debugging, documentation, and maintenance, using development tools according to IT Application Development standards. Defines business requirements, translates business requirements into detailed functional and technical specifications using design principles and flowcharting techniques and prototype development tools. Work with business users to understand and define requirements, create business documents, and help build business processes, procedures and business rules catalogs. Develop AS IS and TO BE business processes, plan and conduct user acceptance training, Conducts gap analysis, understand business strategic goals, determines opportunities to improve and automate processes and functions. Designs and develops graphical user interfaces, business rules, reporting, program processing, and data base interfaces. Assigns, supervises, coordinates and reviews the work of principal subordinates and resolves problems arising from work in progress. May perform quality assurance review responsibilities. Performs other related functions as assigned. CHARACTERISTICS OF SUCCESSFUL PERFORMERS The successful performer combines technical knowledge in systems and programming with excellent analytical and communication skills to assist customers with information needs, is flexible when working with others and can adapt as a leader or as part of a team. Methodical problem solver with excellent decision making skills. Tactful and diplomatic, uses discretion when dealing with sensitive or confidential data. Minimum Qualifications Five years of hands on experience as a fully qualified programmer analyst with an emphasis on business analysis, software development, maintenance and support. Graduation from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or any equivalent combination of experience and training that provides the knowledge, skills and abilities listed below. DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Principles, methods and techniques used in analysis, design, development, testing and implementing software solutions, information system development lifecycle and design principles, principles of relational database design, database architecture and administration, knowledge of various programming languages appropriate to specific business applications or specialized assignments; business processes; operating systems, database design. Experience with enterprise content management systems, business process automation, workflow, records management, document imaging and webform software. Ability to: perform complex analytical tasks, work efficiently on poorly documented systems; analyze and troubleshoot and remediate application systems errors, identify, recommend and implement improvements to applications systems, effectively communicate technical information to users, work well both independently and as part of a team; perform tasks related to all phases of applications systems analysis and programming; exercise good judgment in decision making; operate with discretion while performing duties which involve highly sensitive data and access to confidential decision processes; understand business system requirements, determine user needs and prepare application requirements, test procedures and user manuals; establish and maintain effective working relationships with customers, co-workers, vendors, and management at all organizational levels; communicate clearly and effectively both orally and in writing; lift and carry objects weighing up to 40 pounds; recognize and respond to alarm sounds and equipment-generated signals. SPECIAL REQUIREMENTS Possession and retention of a valid California Class C driver's license. Willingness and ability to work irregular hours including evenings, weekends, and holidays as needed. PHYSICAL REQUIREMENT: ability to lift and carry objects weighing up to 40 pounds; Selection Process All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application . To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Oral Interview Examination (Tentatively scheduled for Tuesday, March 28, 2023) : (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
