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Description The County of Yuba is currently recruiting for the position of Information Technology Analyst I/II in the Yuba County Administrative Services/Information Technology Department. Under general supervision, performs responsible analytical work related to the planning, design, implementation, evaluation, modification and maintenance in support of County computer systems, geographic information systems and telecommunication systems; performs analysis of customers requirements, procedures, and problems to automate or improve existing systems; reviews computer system capabilities, workflow and limitations; plans, coordinates and implements security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information; analyzes, designs, tests and evaluates network systems; installs, configures, and supports the County’s LAN, WAN, monitor network to ensure network availability to all system customers; coordinates changes to computer databases; converts project specifications and statements of problems and procedures into computer language; and performs related work as assigned. Information Technology Analyst I is the professional entry-level classification in the Information Technology series. Initially under close supervision, incumbents learn County and departmental computer programs and systems, as w ell as, rules, policies and procedures. As experience is gained, assignments become more complex and are performed independently. This class is flexibly staffed w ith Information Technology Analyst II and incumbents may advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the next higher level. Information Technology Analyst I’s are typically assigned to a team rather than to particular projects. Information Technology Analyst II is the professional journey-level classification in the information technology series, fully competent to perform all facets of the classification. This class is distinguished from the Senior Information Technology Analyst in that the latter has project management and lead direction responsibilities. Examples of Duties: Level I: Acts as a liaison to assigned County departments; meets with customer to resolve conflicts between system capabilities and customer requirements; explains cost, delays and impairment of overall system efficiency; suggests and justifies alternatives to customers’ initial requests. Coordinates network operations, maintenance, repairs, or upgrades; monitors and analyzes network performance and data input/output reports to detect problems, identifies inefficient use of computer resources; participates in network technology upgrade or expansion projects, including installation of hardware and software and integration testing. Analyzes, designs, tests, and evaluates network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet and other data communications systems; diagnoses problems and replaces defective components. If assigned to Telecommunications (in addition to the Level I duties): Installs, maintains, and repairs digital and analog microwave radio, fixed and mobile radio, multiplexing, electronic and electromechanical key switching equipment and ancillary electronic/telephone equipment such as encoders, decoders, jacks, wiring, cables and power supplies. Climbs ladders, poles, towers, and structures to install, maintain, repair, or reconfigure radio communications or microwave antennas. Performs periodic tests on equipment to ensure compliance with Federal Communications Commission (FCC) rules and regulations and/or quality control directives. If assigned to Geographic Information Technology (in addition to the Level I duties): Builds and updates digital databases. Checks all layers of maps in order to ensure accuracy, identifying and marking errors and making corrections. Determines scales, line sizes, and colors to be used for hard copies of computerized maps. Monitors mapping work and the updating of maps in order to ensure accuracy, the inclusion of new and/or changed information, and compliance with rules and regulations. Level II (in addition to the above): Administers, analyzes, designs, modifies and maintains the County networks and related computing environments including computer hardware, systems software, applications software, and all configurations; recommends changes to improve systems and network configurations and determine hardware and software requirements related to such changes. Analyzes computer program specifications and determines the logical sequence; converts project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language; designs program flow charts and reviews logic; codes logic flow into appropriate language; conducts program and module testing and develops test procedures; creates data for test run; reviews test results for logic correctness and program requirement; debugs program. Writes, updates, and maintains computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment; solves problems in programming arising from software interfaces, complex design requirements, and the use of new sophisticated computer languages; consults with customers to clarify program intent, identify problems, and suggests changes. If assigned to Telecommunications (in addition to the Level II duties): Plans, designs, implements, evaluates and modifies the County telecommunications systems including microwave radio, data transmission, telemetry, and the County telephone system; recommends and integrates new telecommunications equipment. Designs digital and analog systems, reconfigurations, and interfaces with common carrier, calculates path lost, prepares layout plans, technical drawings and circuit wiring diagrams; determines type, size, placement and supporting structure of antennas and power supplies. If assigned to Geographic Information Technology (in addition to the Level II duties): Collects and evaluates information about specific features of the County using aerial photography and other digital remote sensing techniques. Revises existing maps and charts, making all necessary corrections and adjustments. Compiles data required for map preparation, including aerial photographs, survey notes, records, reports, and original maps. Job Description URL: https://files4.revize.com/yubaca/Yuba%20County/Human%20Resources%20and%20Organiz... Job PDF: IT Analyst I-II Updated Job Flyer.pdf Ideal Candidate This is a very dynamic and exciting position for Yuba County! We are looking for a well rounded IT professional that enjoys working in a team environment and has a passion for customer service. The ideal candidate is a natural problem solver and is able to combine pieces of information, find patterns, form conclusions and come up with solutions. Analysts are able to think strategically and globally in accordance with the County’s long term vision and goals as it pertains to technology and security. System analysis, network security and performance experience is preferable. Qualifications: Minimum Level I: An Associate’s Degree from an accredited college or university in Computer Science, Management Information Technology or a field related to the work and two years of relevant (within the last five years) analytical network, applications and communications systems experience. Candidates with strong experience who lack the education are encouraged to apply. Preferred Level I: In addition to the minimum, additional relevant analytical network, applications and communications systems experience in a public agency setting. Minimum Level II: An Associate’s Degree from an accredited college or university in Computer Science, Management Information Technology or a field related to the work and one year of experience at a level equivalent to the County’s class of Information Technology Analyst I level. Prior to completion of probationary period, successfully complete one certification program as identified and determined by the department depending on the area of assignment: applications, operations or help desk. Ability to maintain the certification obtained during probationary period. Candidates with strong experience who lack the education are encouraged to apply. Preferred Level II: In addition to the minimum, a Bachelor’s Degree from an accredited college or university in Computer Science or Management Information Systems and additional relevant analytical network, applications and communications systems experience preferably in a public agency setting. Licenses and Certification: Level I: Obtain a valid California Class C driver's license within 10 days of employment. Level II (in addition to the above): Prior to completion of probationary period, successfully complete one certification program as identified and determined by the department depending on the area of assignment: applications, operations or help desk. Ability to maintain the certification obtained during probationary period. Work Environment: May be required to work evenings, weekends and/or holidays as directed. May at times be exposed to loud noise levels. However, noise levels are typically quiet. Benefits Hiring Range Level I: $5,401 - $5,942 Monthly + Benefits Hiring Range Level II: $5,901 - $6,492 Monthly + Benefits MERIT INCREASE : Typically 5% each year for the first 7 years. To access the County salary schedule, please click on this link . RETIREMENT MISCELLANEOUS: Classic: 2% @ 55 New: 2% @ 62 For more information about CalPERS Pension, please click on this link . SOCIAL SECURITY: Yuba County does not participate in the Social Security Program MEDICARE: Yuba County does participate in the Medicare Program. STATE DISABILITY INSURANCE: SDI provides benefits to employees who are unable to work due to non-work-related illness or injury. Paid Family Leave (PFL) automatically covers persons covered by SDI. MEDICAL: Yuba County offers several medical plan options (HMO and PPO plans available based on eligibility) through CalPERS. To reference the current Rate Sheet, please click on this link . DENTAL/VISION INSURANCE: The County pays 100% of the Basic plan premiums for employee or 80% for employee and eligible dependent(s). Requires participation in Health Insurance benefits. *Health Waiver Opt-out of $250/monthly available with proof of other Non-Covered CA, employer sponsored health care coverage. LIFE INSURANCE: County provides $50,000 in life insurance coverage. Employees may purchase additional coverage for themselves and dependents. EMPLOYEE ASSISTANCE PROGRAM: County paid confidential counseling program for up to 5 visits per incident per eligible family member. DEFERRED COMPENSATION: One Voluntary Deferred Compensation plan is available. UNION AFFILIATION: Yuba County Employee Association. Master Labor Agreement F or Leave Accrual Rates and Specialty Pays for classifications within the Yuba County Employees Association Bargaining Unit, please reference this benefits summary . Special Instructions Final Filing Deadline: Friday, June 2, 2023 @ 5PM. Due to the coronavirus affecting the county’s ability to safely conduct selection procedures such as, but not limited to: Qualifications Appraisal Panels, Speed Interviews, Written Exams, Departmental Interviews, etc. the Personnel Director may provide direction to postpone or change selection procedures, extend recruitments and/or cancel and pause recruitments as deemed necessary. The Human Resources department is working with departments to provide support to fill critical positions. APPLICATION SCREENING: An official Yuba County employment application must be submitted by final filing deadline. Applications must include copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration. TO APPLY: ONLINE APPLICATION: Applications may be submitted online through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application. OR HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application by visiting our website at http://www.yuba.org . Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted. All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County. Communications are sent from two mail servers; Yuba@CalOpps.org and @co.yuba.ca.us. Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers. (Note: All diplomas or degrees must be from an accredited college or university. To obtain information regarding accreditation, refer to the US Department of Education Office of Post Secondary Education at: http://ope.ed.gov/accreditation/search.aspx ) Applicants must provide the following documents with their application by the filing deadline: Completed Yuba County Employment Application (Online or Hard Copy) Any Diplomas and Unofficial Transcripts Copies of Related Certifications MINIMUM QUALIFICATIONS: The minimum and preferred requirements are listed above. While the following requirements outline the minimum qualifications, Human Resources reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures. RECRUITMENT SELECTION PROCESSES: The recruitment process involves multiple steps which may include but are not limited to: Qualifications Appraisal Panels Department Interviews (Please note: The entire recruitment process from recruitment opening date to start date could take 8 - 10 weeks for successful candidates). QUALIFICATIONS APPRAISAL PANEL: This is an oral examination process. Applicants who successfully completed the screening processes and meet the minimum qualifications for the position will be invited to participate in a qualifications appraisal panel. The process consists of three or four panel members along with a subject matter expert who will ask individuals questions related to the essential functions and/or attributes required for the position. TESTING ACCOMMODATION: If special accommodations are required at any stage of the selection process, complete the Request for Reasonable Accommodation in Employment Examination Process Form and provide the required documentation by the final filing deadline. The form can be obtained at Reasonable Accommodation Form or by contacting Human Resources at 530-749-7860. VETERAN’S CREDIT: All applicants who have successfully completed the application/selection procedures and examination process may be eligible for veteran’s credit. Applicants must have served on active duty for a period of not less than 90 days in the armed forces in time of war or national emergency, or in time of peace in a campaign or expedition for service in which a medal has been authorized by the government of the United States and who has been discharged or released under honorable conditions, and widows of such persons shall be allowed credit. Military Records Form DD214 must be submitted for further review and determination of appropriate credits. WAIVER OF SELECTION PROCEDURES: When selection procedures have been publicly announced and the number of applicants meeting the minimum qualifications for the position is five or less, the Human Resources Director may, at her/his discretion; a) Waive the competition entirely and submit the names of the applicants meeting the minimum qualifications to the appointing department, b) Revise the conditions of competition to a more practical basis under the circumstances. EMPLOYMENT ELIGIBILITY LIST: An employment eligibility list is established for those applicants who successfully pass all phases of the examination process. This list will be held for a minimum of six (6) months from the date the list is certified. For each vacancy the top five (5) ranks on the list will be certified to the department for final selection, which will include a departmental interview. DEPARTMENT INTERVIEW: The Information Technology department will notify the applicant of the date and time of his/her interview. The applicant will be asked a series of questions about his/herself and his/her related experience, education and training that exhibit the knowledge, skills and abilities essential to the job. The applicant may also be asked questions about hypothetical situations to test his/her ability to make decisions and use sound judgment and common sense. Recruitment Contact Contact phone: (530)749-5637 Contact email: njanda@co.yuba.ca.us Closing Date/Time: 6/2/2023 at 5pm

Job Description and Duties ***This position is pending Department of Finance approval*** Under the direction of the Clinical Operations Continuum-EHR Project Director, Office of Clinical Innovation and Technology, the Clinical Technology Analyst (CTA) - Senior Radiologic Technolgoist (Specialist-Safety) will serve as a Clinical Project Subject Matter Expert for the Electronic Health Record (EHR) Project. The incumbent will focus on obtaining project approvals, increasing departmental readiness for an EHR, and training end users on the selected solution. This position will require some travel and will rely heavily on electronic collaboration. The CTA will be a critical component of EHR project planning and implementation. The CTA will: Work with clinical partners to complete implementation Complete business analysis and advise on business process re-engineering Serve as a primary point of contact for EHR inquiries within DSH Provide organizational change management and communications planning and activities Participate in end user training and solution implementation *Please refer to duty statement below for classification specific information. This position can be located at any of the following facilities: Atascadero State Hospital - San Luis Obispo County Coalinga State Hospital - Fresno County Metropolitan State Hospital - Los Angeles County Napa State Hospital - Napa County Patton State Hospital - San Bernardino County Sacramento Headquarters - Sacramento County* *Please note, if your location preference is Sacramento, you will not be entitled to Safety Retirement ***IMPORTANT NOTE: Please review Eligibility Requirements - Exam Information section below for details.*** To view and/or obtain a copy of the duty statement, please click on the "Duty Statement" link on this webpage. You will find additional information about the job in the Duty Statement . Working Conditions Telework is available for this position approximately 40% of the time Travel is required approximately 25% of the time. Travel will occur and reimbursement will be in accordance with Bargaining Unit agreements and standard state travel policies. Eligible for Safety Retirement only if working out of one of the State Hospitals - this position requires that the employee continue their ongoing responsibility (at least 51% of their time) towards the protection and safeguarding of public and property as well as continued activities that provide regular and substantial contact with incarcerated individuals. Minimum Requirements You will find the Minimum Requirements in the Class Specification. SENIOR RADIOLOGIC TECHNOLOGIST (SPECIALIST-SAFETY) Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-375017 Position #(s): 461-506-7995-001 Working Title: Clinical Technology Analyst - Senior Radiologic Technologist Classification: SENIOR RADIOLOGIC TECHNOLOGIST (SPECIALIST-SAFETY) $5,911.00 - $6,885.00 T # of Positions: 1 Work Location: United States Job Type: Permanent, Full Time Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. In July 2021 DSH-Sacramento moved into a new modern, sustainable and innovative office building located at 1215 “O” Street, Sacramento, California. Some of the amenities of the new building include the following: First-floor retail space (separate access from 12th Street) Café with multiple vendors available to the public Outdoor seating with pedestrian walkways Large, shared conference room on the first floor with a maximum capacity of 162 individuals An employee fitness center with a yoga studio, cardio equipment and weights Plaza area with a kitchenette on each floor Lactation rooms More conference rooms and collaborative working spaces available throughout the building - small, medium and large Shared Terrace space on the 10th floor with indoor/outdoor seating and views of the Capitol Mobile computer equipment, cloud-based technology and Wi-Fi for all staff Department Website: http://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. NOTE: If your location preference is for any of the hospitals, you may be required to go through the pre-employment screening mentioned above. ***Due to the Governor’s State of Emergency most staff are teleworking. While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed be l ow. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants who do not indicate the required informat ion may be disqualified. Failure to complete the standard 678 in its entirety may result in disqualification. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/30/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Jennifer Almendra 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Jennifer Almendra 1215 O Street, MS 17 Sacramento , CA 95814 Application drop off locations may be non-operational during weekends and holidays. 08:30 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Please downloand and fill out the Location Preference Form. Once you have filled it out, please reupload it as a part of your paplication package. If mailing or dropping off your application, please include this filled out form as part of the package. - Location Preference Form Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: http://www.dsh.ca.gov Human Resources Contact: Jennifer Almendra (916) 562-3781 Jennifer.Almendra@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. All State Hospital Facilities: Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings While working on-site, employees must follow current face covering guidance as issued by CDPH. Eligibility Requirements - Exam Information In order to be considered for this job vacancy, you must satisfy one of the following requirements: 1. BE LIST ELIGIBLE: Successfully complete the competitive State civil service exam pertaining to this classification at this link: Senior Radiologic Technologist (Specialist) - Exam Bulletin - CalVet , OR 2. BE TRANSFER ELIGIBLE: Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250), OR 3. BE REINSTATEMENT ELIGIBLE : Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable. ***IMPORTANT: If you need to be LIST ELIGIBLE, you must submit one application to the preferred address location listed on the above Exam Bulletin and follow the directions in the Exam Bulletin AND one application to this job control for the actual position.*** *Refer to the Application Instructions on this job posting above to submit an application for the vacancy* Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/30/2023

Job Description and Duties ***This position is pending Department of Finance approval*** Under the direction of the Clinical Operations Continuum-EHR Project Director, Office of Clinical Innovation and Technology, the Clinical Technology Analyst (CTA) - Senior Clinical Laboratory Technologist will serve as a Clinical Project Subject Matter Expert for the Electronic Health Record (EHR) Project. The incumbent will focus on obtaining project approvals, increasing departmental readiness for an EHR, and training end users on the selected solution. This position will require some travel and will rely heavily on electronic collaboration. The CTA will be a critical component of EHR project planning and implementation. The CTA will: Work with clinical partners to complete implementation Complete business analysis and advise on business process re-engineering Serve as a primary point of contact for EHR inquiries within DSH Provide organizational change management and communications planning and activities Participate in end user training and solution implementation *Please refer to duty statement below for classification specific information. This position can be located at any of the following facilities: Atascadero State Hospital - San Luis Obispo County Coalinga State Hospital - Fresno County Metropolitan State Hospital - Los Angeles County Napa State Hospital - Napa County Patton State Hospital - San Bernardino County Sacramento Headquarters - Sacramento County ***IMPORTANT NOTE: Please review Eligibility Requirements - Exam Information section below for details.*** To view and/or obtain a copy of the duty statement, please click on the "Duty Statement" link on this webpage. You will find additional information about the job in the Duty Statement . Working Conditions Telework is available for this position approximately 40% of the time Travel is required approximately 25% of the time. Travel will occur and reimbursement will be in accordance with Bargaining Unit agreements and standard state travel policies. This position is not eligible for Safety Retirement. Minimum Requirements You will find the Minimum Requirements in the Class Specification. SENIOR CLINICAL LABORATORY TECHNOLOGIST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-375018 Position #(s): 461-506-7925-001 Working Title: Clinical Technology Analyst - Senior Clinical Laboratory Technologist Classification: SENIOR CLINICAL LABORATORY TECHNOLOGIST $5,281.00 - $6,945.00 A # of Positions: 1 Work Location: United States Job Type: Permanent, Full Time Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. DSH-Sacramento moved into a new modern, sustainable and innovative office building located at 1215 “O” Street, Sacramento, California. Some of the amenities of the new building include the following: First-floor retail space (separate access from 12th Street) Café with multiple vendors available to the public Outdoor seating with pedestrian walkways Large, shared conference room on the first floor with a maximum capacity of 162 individuals An employee fitness center with a yoga studio, cardio equipment and weights Plaza area with a kitchenette on each floor Lactation rooms More conference rooms and collaborative working spaces available throughout the building - small, medium and large Shared Terrace space on the 10th floor with indoor/outdoor seating and views of the Capitol Mobile computer equipment, cloud-based technology and Wi-Fi for all staff Department Website: http://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. NOTE: If your location preference is for any of the hospitals, you may be required to go through the pre-employment screening mentioned above. ***Due to the Governor’s State of Emergency most staff are teleworking. While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed be l ow. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants who do not indicate the required informat ion may be disqualified. Failure to complete the standard 678 in its entirety may result in disqualification. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/30/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Jennifer Almendra 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Jennifer Almendra 1215 O Street, MS 17 Sacramento , CA 95814 Application drop off locations may be non-operational during weekends and holidays. 08:30 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Copy of clinical laboratory technologist's license or a similar license of equal or higher level issued by the State Department of Health Services. Other - Please downloand and fill out the Location Preference Form. Once you have filled it out, please reupload it as a part of your paplication package. If mailing or dropping off your application, please include this filled out form as part of the package. - Location Preference Form Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: http://www.dsh.ca.gov Human Resources Contact: Jennifer Almendra (916) 562-3781 Jennifer.Almendra@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. All State Hospital Facilities: Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings While working on-site, employees must follow current face covering guidance as issued by CDPH. Eligibility Requirements - Exam Information In order to be considered for this job vacancy, you must satisfy one of the following requirements: 1. BE LIST ELIGIBLE: Successfully complete the competitive State civil service exam pertaining to this classification at this link: Senior Clinical Laboratory Technologist - Exam Bulletin , OR 2. BE TRANSFER ELIGIBLE: Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250), OR 3. BE REINSTATEMENT ELIGIBLE : Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable. ***IMPORTANT: If you need to be LIST ELIGIBLE, you must submit one application to the preferred address location listed on the above Exam Bulletin and follow the directions in the Exam Bulletin AND one application to this job control for the actual position.*** *Refer to the Application Instructions on this job posting above to submit an application for the vacancy* Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/30/2023

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees' work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous

Description: Working Title Automation and Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $9,584.00 - $10,250.00 Per Month ($115,008.00 - $123,000.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Senior Director of Cloud and Systems Services and working under the direction of the Infrastructure Lead Architect, will serve as the expert-level hands-on administrator for Linux based services, automation, and emerging Public Cloud infrastructure technologies. Incumbent’s responsibilities encompass all phases of the service lifecycle from design to implementation and ongoing operations and support, covering all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle support for Linux based services and infrastructure Design, implement, secure and maintain Linux OS and application stacks Provision virtual machines and use automation (Ansible, etc) to configure and maintain system state Build and maintain physical hardware where needed Apply patches in order to remediate issues and security vulnerabilities, upgrade as necessary Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and disaster recovery High level troubleshooting involving integration with other discipline areas Provide full lifecycle support for emerging Public Cloud Infrastructure (AWS/Azure) Work with Architect to leverage cloud-based solutions for new services Work with Architect to migrate existing services to cloud-based solutions Use IAC (Infrastructure as Code) principles in cloud solutions Assists customers and projects involving Cloud Infrastructure needs Implement and maintain IaaS and SaaS cloud-based solutions Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and Disaster Recovery Implement and maintain automation tools and processes to ensure availability Design and maintain configuration management tools and infrastructure on-premise and in the cloud Champion Infrastructure as Code Clear and detailed documentation of both systems and code Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating sysems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: • Education: Bachelor’s degree in Computer Science, Computer Engineering or related technical field Work Experience: • Minimum of 5 years in computer/technology-related fields with progressively increasing responsibilities • Minimum of 3 years in a role of senior or lead Linux server infrastructure Systems Administrator or Site Reliability Engineer in a medium or large size environment • Minimum of 2 years year of experience in design, implementation and operations of the Public Cloud Technical skills and expertise: • Expert knowledge of and production experience with Linux (RHEL or derivatives preferred) to support its full life cycle, from deployment, to security hardening, to patching, upgrades, backup/recovery, system diagnostics, and performance tuning • Solid understanding and hands-on production experience with AWS and AWS tools and methodologies, and deploying and running workloads in the cloud • Experience with Infrastructure as Code, and desire to apply automation to all aspects of the infrastructure and operations: Experience using and maintaining configurations orchestration tools such as Ansible Experience with Cloud Native tools such as AWS Cloud Formation or Azure ARM • Proficiency and production experience with one or more common scripting or programming languages (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation • Experience maintaining and using monitoring and observability tools - Nagios is preferred • Solid knowledge of LAMP stack - Apache/Tomcat/MySQL, and other common open-source applications and tools • Solid understanding of common networking and network security technologies and concepts, such as subnets, VLANs, firewalls, load balancers • Solid grasp of systems, network, and application security and best practices to apply security Soft skills: • Passion to understand, learn, and dissect new technologies quickly on your own • Demonstrated ability to analyze and resolve multi-faceted technology problems • Good verbal and written communication skills • Ability to work in a team and lead when needed • Ability to work under pressure and maintain positive demeanor Nice to have certifications and specialized technical experience: • AWS Associate or Professional certification • RHEL, OEL, or SLES certification • Experience building custom RPM packages and maintaining package repositories • Experience with serverless cloud workloads • Experience with security vulnerability scanning, management, and mitigation • Experience with Cloud migration and Hybrid Cloud deployment • Familiarity with Change Management and ITIL • ISC BIND DNS production support experience • Experience managing Containers • DevOps, CI/CD Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title Network Engineer Positions Available 2 Positions Available SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $8,334.00 - $9,084.00 Per Month ($100,008.00 - $109,008.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Effective verbal and written communication skills. Experience with monitoring and troubleshooting tools. Experience with trouble ticket and change management systems. Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team oncall rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation). Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title OnBase Analyst/Programmer SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services -Web, Mobile & Cloud Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; 8:00 AM - 5:00 PM Anticipated Hiring Range $7,084.00 - $8,084.00 Per Month ($85,008.00 - $97,008.00 Annually) Salary is commensurate with experience. Position Summary The employee, reporting to the Director of Web and Mobile Applications, serves as a programmer/analyst and application administrator primarily focused on the University’s Hyland OnBase digital imaging and content management system and related systems and integrations. This position provides key support for the document archival and workflow needs of numerous campus departments. This position supports additional business applications maintained by the Web and Mobile Applications unit as required. Position Information Provide analysis and development of university digital document management systems, housing management platform, campus commerce platform, and related systems integrations • Upgrade, enhance and support Hyland’s OnBase ECM software • Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas • In collaboration with the team lead, assist with creating functional designs for fully integrated applications which may include databases, networks, and related systems • Consult with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications • Design, test, document, and implement SQL queries using ORACLE SQL • Maintain custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts • Design, test, document, and support OnBase workflows • Use productivity tools to develop and modify applications software to meet user needs • Develop test plans and work with users to test and debug programs • Work with user community to understand data access and integration needs Provide end-user support for all supported applications and integrations • Assist operations in problem determination and resolution Support multi-vendor and multi-protocol middleware technologies for databases and applications • Write documentation to provide user support for new or modified programs and production/operation procedures Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the career level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education/Work Experience Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 3 years of experience in the following: a database structured query language, a high-level programming language, user support. Minimum of 2 years’ experience with OnBase application development, support, and administration. Knowledge Understanding of business and technical workflows; basic networking and firewalls functions. Skills/Abilities • Work independently with consultation with team lead as required; perform multiple tasks concurrently and respond to emergency situations effectively • Strong oral and written communication skills with professional presentation skills • Strong computer science fundamentals; able to create scalable and maintainable solutions • Provide technical end-user support to users with varying levels of expertise and knowledge • Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts • Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete • Experience with relational database analysis and design and the use of structured query languages like Oracle SQL • Experience designing and building application integrations with scripting languages like PowerShell, Batch, Visual Basic, Java, Unix shell • Experience with Hyland OnBase including OCR and workflows • Experience with Agile methodology • Experience with higher education institutions • Possess certifications in Hyland OnBase Certified System Administration (OCSA) and OnBase Certified Workflow Administration (OCWA) Environmental/Physical/Special Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages. Pre-Employment Requirements This position requires the successful completion of a background check. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the CSU Executive order 1083 Revised July 21, 2017 as a condition of employment. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title Identity Management Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,916.00 - $9,584.00 Per Month ($94,992.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services, and working under the direction s and in close collaboration with the Identity Management Lead, as well as following guidance of SF State Information Security, serves as a expert-level Analyst in the Accounts team. The incumbent is handling day-to-day operational tasks; such as: access provisioning and de-provisioning, access management business analysis, and maintaining compliance for centralized identity and access management functions. Additionally, the incumbent participates in design and implementation of new and improved processes, as well as tools and technologies that add automation, improve efficiency, enhance user experience. The incumbent participates in required access management audits, and ensures compliance with security policies and practice directives for various SF State assets and their related access requirements. Because this position requires a high-level of privileged access, the incumbent must possess a high-level of accountability. Position Information Accounts operations for users provisioning and access management in PeopleSoft, Active directory, middleware, and other services Manage user accounts and directory information requests for additions, changes/corrections and removals Manage password resets, user locks/unlocks, and administer multi-factor authentication technologies Process and troubleshoot user access requests including capturing necessary authorizations and approvals Manage user request for accounts setup and roles provisioning, de-provisioning in Campus Solutions, CFS Perform accounts and access revokation when users’ roles change or the user is no longer affiliated with the organization Manage Active Directory groups and user attributes as necessary to control user access Manage access control groups, object level access, and necessary approvals for transactions Maintain audit trail records for changes Manage access approvals and records through the Service Management Tool such as ServiceNow Manage the service request workflow for the request routing to the appropriate teams Effectively communicate with customers and peers Maintain compliance with CSU and SF State security policies and practice directives Maintain the concept of least privilege and escalate discrepancies for proper resolution Processes development, improvement, and automation Gather necessary business requirements for accounts creation and access provisioning processes Document processes and workflows with visual representation Continually review existing processes for gaps and areas for improvement Develop automation for repetitive and time sensitive processes, and to eliminate human error factor Design, implement and maintain programmatic integrations for user provisioning and access management Design, implement and maintain tools for user self-service Develop automated processes for access revocation and access reporting Participate in Identity and Access Management related projects Other duties as Assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or related technical fields, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications Education: Education: Bachelor’s degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of three years of operational experience with Enterprise level Identity and Access Management in production environment Minimum of three years of experience in design, implementation, automation and ongoing support of the processes and tools for user accounts provisioning and administration, and Access Management Experience supporting Federated SSO (Single Sign On) such as Shibboleth, Okta, ADFS, or others Experience working in a trusted role, with a focus on confidentiality Technical skills and expertise: Solid understanding of the core of the Identity and Access Management principles and concepts, such as, but not limited to: Authentication and Authorization, including multi-factor User Lifecyle Management Best practices such as Principle of Least Privilege . Mandatory, Discretionary and Role-Based access models, and ability to apply them in practice Solid coding skill in Java programming language Proficiency in at least one common scripting language - Python, PowerShell, or other Proficiency in SQL (Oracle Preferred) Solid knowledge of Active Directory and/or LDAP accounts and group management for the purpose of access controls Knowledge of PeopleSoft (or comparable ERP) system for accounts provisioning, de-provisioning and role/access management Desire and ability to automate repetitive processes in a scalable and sustainable way Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own . Strong analytical and problem-solving skills Demonstrated ability to analyze and resolve multi-faceted technology problems Excellent interpersonal and customer communication skills Ability to effectively work in a team and independently Ability to work under pressure and maintain positive demeanor Preferred certifications and specialized technical experience: Certified Identity and Access Manager (CIAM) Familiarity with Change Management and ITIL Experience with Oracle Identity Manager Possession of a professional security certification, such as: CISSP, GIAC-GISP DevOps experience Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number: Y2593R-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Be part of a project team or provide expertise in healthcare information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation of one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Participate in the development of project plans, budget, and system integration test plans for new systems or complex enhancements, including tasks, deliverables, and pricing; coordinates change management documentation and ensures that approvals are managed according to departmental procedures. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems (e.g., computer systems, software applications, web application systems) by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identify and resolve potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements (e.g. upgrades, design changes). Performs highly specialized complex information system analysis for an integrated system including design, testing (Unit, System, and Integration), training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information (e.g., recommendations, consultation, specifications, requirements, mandates); and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND three (3) years within the last seven (7) years of full-time experience in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design for healthcare related systems*** at a public or private healthcare organization. Option II: Two (2) years within the last five (5) years of experience at the level of Los Angeles County's class of Information Systems Analyst II**** with knowledge and experience performing information systems analysis and design in healthcare related systems*** in a centralized healthcare related information technology organization.** Option III: Four (4) years within the last seven (7) years of full-time experience in information systems analysis and design in a centralized healthcare related information technology organization** with knowledge and experience performing information systems analysis and design in healthcare related systems*** at a public or private healthcare organization. Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim@hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. ** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization's Chief IT official in a healthcare related IT organization . ***Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ****Experience at the level of the Los Angeles County's class of Information Systems Analyst II is defined as analyzes requirements and business functions, designs functional systems specifications and tests and coordinates the implementation of new application systems and/or revisions to existing systems APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in EHR/EMR implementation/support, such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) multiple choice tests: Part 1: M ultiple choice and/or simulation assessments weighted at 40% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple choice and/or simulation assessments weighted at 60% measuring two Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple-choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 Closing Date/Time: Continuous

Position Description The City of Tacoma, Public Works Department, is recruiting a Business Services Analyst, Senior (Special Assistant to the Director) to work in the Director’s Office. This is an appointive, full-time position which will be reporting to both the Public Works Director and Assistant Director. Public Works is seeking an outgoing, highly motivated, creative person who will seize the opportunity to understand the efforts of a mid-sized local government as it works to resolve some of its most pressing matters. The mission of the Public Works Department is to provide essential public services by designing, building, maintaining, and preserving public infrastructure that enhances the quality of life for the people of Tacoma in a fair, responsive, sustainable, and equitable manner. The Special Assistant to the Director aids the department by leading special projects that influence operations, policy development, strategic priorities, and directives that allow the Public Works Department to operate at a high level. Working collaboratively with the divisions within Public Works, this position provides management and analysis support for Citywide initiatives that impact the Public Works Department, and coordinates and develops responses to questions and requests from the City Council, City Manager's Office, and community members of Tacoma. This position offers a unique opportunity to be involved with all aspects of City operations involving the City's infrastructure such as capital improvements, roads, sidewalks, bridges, signals, streetlights, and services related to fleet and real property. Essential Duties: Lead special projects and programs for the department to influence operations, policy development, strategic priorities, key priorities, and objectives. Provide management and analysis support for strategic planning, business process improvement, and organizational development related to accreditation, transportation funding, asset management, performance metrics, data and budget management of the Streets Initiative, and implementation of Citywide initiatives. Assist in developing and formulating strategic priorities, policies, best management practices, and performance standards for the divisions of the Public Works Department. Work as a liaison with the Public Works divisions to manage efforts related to grant and contract coordination, project planning, and collision reviews. Act in a key role in working with diverse groups to successfully complete assigned work, to include the City Council, City Manager, Public Works Director and Assistant Public Works Director, Finance, Budget, and other government agencies, local transit agencies, outside consultants, businesses, and City resident groups. Participate on interdepartmental management teams to collaboratively address and resolve common problems and issues. Coordinate activities, exchange information, and work towards common goals. Prepare reports, memorandums, letters, and correspondence of activities in conjunction with other partners for submittal to the Director. Work with the City’s Media Communications Office, Public Works divisions, and community members to coordinate and execute public relations or community outreach activities. Assist in managing interdepartmental technology governance and planning and coordinating activities to accomplish specific Citywide objectives. Assist in the planning and development of a short- or long-range technology vision and management of implemented vision. Qualifications QUALIFICATIONS: Minimum Education* Bachelor's degree public or business administration or directly related field. Master’s degree preferred. Minimum Experience* Four (4) years' experience in research and analysis of policies, laws, rules, regulations, and/or processes; data management and reporting or business process analyses. *Experience may be substituted for education on a year-for-year basis. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position. Depending upon assignment, a WA driver's license may be required. Individuals may have to pass a background check depending upon assignment. Knowledge & Skills Analysis Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions and make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication. Research Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records and various other forms of pertinent information in an organized and professional manner. Problem Solving; Technical Knowledge Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Operate assigned software (i.e., Excel and PowerPoint) in support of business unit goals. Communications Effectiveness Effective communication, both verbally and in writing, including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Makes excellent customer service a high priority, responding to changing customer needs, and helping customers implement complete solutions. Professionalism Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Remain current by reading and interpreting applicable ordinances, rules, regulations, policies and procedures. Selection Process & Supplemental Information To be considered for this opportunity: Interested individuals must complete the online application and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications, professional license and related experience. Applicants who meet the minimum qualifications and who most closely correspond to the City of Tacoma's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a referral list for review and potential interview selection. Appointment is subject to passing a pre-employment background and references check. Supplemental questions regarding an applicant's experience and training are also included in the application form. These questions will be used to assess candidate minimum qualifications and to provide additional information to the hiring managers regarding candidate experience. The Principles that Guide Us: Tacoma, the City of Destiny , has a workforce of dedicated, talented employees with unique skills and perspectives. We embrace innovation and strive for excellence and community engagement. The Principles that Guide Us speak to the values that we embody as City of Tacoma employees, and represent the core of our work in public service. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Our City: With a population of over 220,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. When you work for the City of Tacoma, you'll have an opportunity to enjoy a healthy work/life balance, the potential for flexible schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 6/22/2023 5:00 PM Pacific

Minimum Qualifications IT Support Analyst: Two (2) years of education related to the job. Experience may substitute for education up to two (2) years Licenses and Certifications Required: None. IT Support Analyst Senior: Three (3) years of education related to the job. Experience may substitute for education up to three (3) years Licenses and Certifications Required: None. Notes to Applicants Position Overview: The IT Support Analyst Senior position is part of the Wireless Communications Field Support team, located at 1006 Smith Rd., Austin TX. This position will use their computer network, electronic wiring, and radio technician skills to provide support for P25 and conventional radio systems, tower site maintenance, Fire and EMS station alerting, Signal Booster testing, additional duties related to radio system infrastructure support, and on-call support. The IT Support Analyst positions are part of the Wireless Communications Radio Preventive Maintenance team, located at 1006 Smith Rd., Austin TX. The purpose of this position is to test, align and maintain P25 and Conventional mobile and portable radios and communication equipment, and perform radio preventive maintenance (PM's) at locations throughout the City of Austin and Travis County. Additional duties of this position will include firmware and code-plug updates and other radio maintenance tasks, interference testing of Signal Booster systems, and on-call support. Please note, these position (s) will require onsite presence, About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information. CTM reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within CTM . Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Pay Range Analyst: $26.10 - $32.84 Analyst Sr.: $28.71 - $37.66 Hours Standard business hours, position (s) will require on-call rotation Job Close Date 06/10/2023 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1006 Smith Road, Austin, Texas Preferred Qualifications Experience using Radio Frequency (RF) test equipment to perform RF measurements for both P25 and Conventional mobile and portable radios, equipment to perform base and repeater radio station testing. Experience with Motorola Radio Programming and Management tools, and experience in performing firmware and programming updates to subscriber radios. Knowledge of Signal Booster Systems installation, operations and Interference/Intermodulation and testing techniques. Ability to travel to more than one work location. Duties, Functions and Responsibilities This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. IT Support Analyst IT Support Analyst Senior Knowledge, Skills and Abilities This position is posted at multiple levels. For Knowledge, Skills and Abilities, please select the appropriate job description below. Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. IT Support Analyst IT Support Analyst Senior Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Support Analyst position are: Two (2) years of education related to the job. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired. I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation). * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your experience using Radio Frequency (RF) test equipment to perform RF measurements for both P25 and Conventional mobile and portable radios, equipment to perform base and repeater radio station testing. (Open Ended Question) * Describe your experience with Motorola Radio Programming and management tools, and experience performing firmware and programming updates to subscriber radios. (Open Ended Question) * Describe your knowledge of Signal Booster System installations, operations and Interference/Intermodulation and testing techniques. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents

Description: Working Title: Information Technology Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Thursday, April 20, 2023 @ 11:55 PST Please note: As of April 12, 2023, this position has been reposted and is under active recruitment. Apply today! (Prior applicants need not re-apply.) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Director of Digital Learning & Technology Solutions or HEERA Higher Educations Employer Employee Relations Act designee and receiving lead work direction from the Senior BI/Data Analyst and Application Architect, the position is responsible for a broad range of assignments related to the production of websites, web content, and web applications for internal (staff-focused) and external (client/customer-focused) audiences. FLSA : Exempt (Not eligible for overtime) CSU Classification Salary Range : $4,678 - $11,547 per month Hiring Range : Anticipated hiring range is $4,678 - $8,112 per month commensurate with candidate's education, experience, skills, and training. Salary Grade/Range : 2 Recruitment Type : Temporary (Annually Renewable) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00AM - 5:00PM, work hours may vary depending on department operations Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication and multimedia systems. Required Qualifications Experience: Experience developing and maintaining web sites using HTML, CSS, jQuery and JavaScript. Experience working with application servers, such as ColdFusion and web development frameworks, such as ColdBox. Experience documenting and creating workflows & checklists for processes related to the core functions of the position. Experience working with frontend frameworks, such as bootstrap, SASS and LESS. Knowledge, Skills, Abilities: Working knowledge of database applications, such as Microsoft SQL Server and Postgres MySQL. Ability to create and execute database queries and stored procedures. Thorough knowledge of web browsers and related tools. General knowledge of data interactions and data structure formats, such as Java Script Object Notation (JSON). General knowledge of application programming, scripting, testing methods and related techniques. Ability to analyze problems, propose effective solutions, understand functional and procedural requirements. Demonstrated ability to troubleshoot, isolate and repair application errors. Ability to document application objects, processes and procedures. Ability to prioritize, organize, manage and implement tasks, maintain milestones and produce deliverables on time. Ability to communicate effectively with management, staff, instructors and clients to develop work plans and solve problems. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Work experience in a higher-educational setting, which demonstrates responsibility for customer service to staff and/ or students and faculty. Documents Needed to Apply Resume, cover letter, and three professional references. Failure to upload these documents to the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

EXAM NUMBER M2564F-R Type of Recruitment: Open Competitive Job Opportunity When to Submit Your Application: The application filing period will begin on Monday, April 10, 2023 at 8:00 a.m. (Pacific Time) - This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. No withhold will be allowed in this examination . Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. We seek individuals that: are highly dedicated and committed to their work and interact and work well in a team environment. exhibit proactive and positive attitude and have strong interpersonal relations. have outstanding work ethic and are able to achieve results consistent with interpersonal goals and objectives. are driven and goal-oriented with a strong desire to succeed. The Opportunity We are pursuing qualified candidates to fill Senior Information Technology Consultant, CIO positions responsible for overseeing the development and implementation of a range of complex and highly visible information technology projects within the Chief Executive Office. Essential Job Functions Acts as a hardware, software and Information Technology strategic planning consultant to project teams and user management in a highly specialized field of information technology. Acts as project manager for large, complex and sensitive Information Technology projects. Manages all aspects of information privacy for the County and oversees compliance with County privacy policies and procedures. Manages highly technical special projects, such as manage a line department's information technology operation in County-wide Information Technology meetings to develop policy/standards. Recommends and writes County-wide policy and standards concerning hardware, software, and the infrastructure and encourages recommended standards. Reviews all assigned department's contracts for capital equipment and consultant services and provides advice as to County-wide consistent standards, best practices, best business sense which is consistent with the departments' information technology strategic plans, IT budgets adherence to the department's business plan. Develops comprehensive information technology business criteria and concepts to assist in developing long-range technical business plans. Provides consultation in planning and developing management concepts, objectives, policies, projects, and systems to accomplish the goals of the enterprise. Monitors efficiency and effectiveness, makes recommendations for problem solution, and implements approved recommendations. Advises high level line departmental management on technical and IT financial considerations and may implement approved recommendations. Determines project feasibility and reviews proposed Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFI), etc. for outside vendor purchases and advises departments as to County-wide consistency, best prices, and feasibility. Reviews proposed systems design to ensure that design criteria are compatible with long-range development plans. Evaluates major technology purchases (hardware, software, telecommunications, etc.) to determine their effect on existing environment and their compatibility with the future strategic direction of the enterprise and the County as a whole. Requirements Selection Requirements: OPTION I: A Bachelor's Degree* from an accredited college or university** in Computer Science, Business Administration, Public Administration, or closely related field, with twelve technology-related units - AND - two years of experience within the last five years managing or assisting in the management of a technical IT organization, including a budget, personnel, fiscal, or other administrative function. OR OPTION II: Two years of experience within the last five years at the level of Information Technology Consultant, CIO***, Information Technology Specialist, ISD****, or Information Technology Specialist I*****. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for any type of college degree, such as a Bachelor, Master, or Doctorate degree, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from application submission. Required documents may also be emailed to YFilonova@hr.lacounty.gov . **Accredited colleges or universities are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (OHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. ***Experience at the level of Information Technology Consultant, CIO in the County of Los Angeles acts primarily as an Information Technology technical or business analyst consultant to the Chief Information Officer and Information Systems division managers in County Departments. ****Experience at the level of Information Technology Specialist, ISD in the County of Los Angeles acts as a consultant in a technical and specialized field of information technology. *****Experience at the level of Information Technology Specialist I in the County of Los Angeles acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. Out of Class Experience will not be accepted for this examination . Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment, weighted 40%, covering: Project Management, covering the following topics: Communications Management, Cost Management, Human Resources Management, Management Characteristics, Management Methodologies, Procurement Management, Quality Management, Risk Management, Scope Management, Stakeholder Management, and Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface. Applicants must achieve a passing score of 70% or higher on Part I in order to proceed to Part II. Part II: A multiple choice and/or simulation assessment, weighted 60% , covering: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED TEST PART IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER IN THE ORDER OF THEIR SCORE GROUP FOR A PERIOD OF 6 MONTHS FOLLOWING THE DATE OF PROMULGATION. Applications will be processed on an as received basis and promulgated to the eligible register accordingly. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. A Selective Certification may be established for the following area: Information Technology Security Criteria to Qualify for Select Certification: OPTION I: A Bachelor Degree or higher from an accredited college or university - AND - two years of experience within the last five years performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. OR OPTION II: Two years of experience within the County of Los Angeles at the level of Information Technology Specialist I* or Department Information Security Officer I** performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. *In the County of Los Angeles, experience at the level of Information Technology Specialist I is defined as acting as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. ** In the County of Los Angeles, experience at the level of Department Information Security Officer I is defined as leading the information security function for a County department or for the Information Systems Bureau of the Department of Health Services and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department's security posture. Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on the Selective Certification list, you are required to complete the associated supplemental questions. Your request to be placed on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who meet the select certification requirements will be required to complete the following assessment; however, only those who pass Part I and Part II of the examination will have the following assessment scored. Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Yuliya Filonova Department Contact Phone: (213)351-2937 Department Contact Email: YFilonova@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Exam Number: M2564F-R Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Closing Date/Time:

Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,916.00 - $7,416.00 Per Month ($82,992.00 - $88,992.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus’s ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus’s service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus’s common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Manage and maintain the Service Now platform, including configuration, customization, and administration. Keep up to date with the latest Service Now features and functionality, and recommend upgrades or enhancements as needed. Collaborate with campus units to gather requirements and design solutions that meet business needs. Provide technical support and guidance to users of the Service Now platform. Work with developers to expand and maintain integrations to other IT systems, including JIRA, Confluence, and Microsoft Teams Develop and implement workflows, business rules, UI policies, and other Service Now modules to meet business requirements. Develop reports and dashboards to provide insight into Service Now usage and performance. Develop and maintain a comprehensive knowledge base for the Service Now platform, including articles on common issues, frequently asked questions, and best practices Maintain documentation of system configurations, processes, and procedures. ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Director of Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor’s Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years’ experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications Desired: Master’s Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Introduction Enjoy great benefits, job security and contribute to your community at Solano County! Department of Information Technology The Department of Information Technology (DoIT) at Solano County provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for a cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other government organizations and business partners. Find out more about the Department of Information Technology by clicking on the following link: Department of Information Technology THE POSITION Business Systems Analyst (Senior) As a Business Analyst Senior, you will lead business value stream development and the systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes and align technology to meet business needs. You will accomplish this by developing meaningful and value add partnerships with key stakeholders at all levels across the county. The Business Systems Analyst Senior role is distinguished by the advanced level of responsibility, complexity of work, and the independence exercised. You will be responsible for supporting and working with the most complex County departments and systems including managing large technology projects. You may also provide functional and/or technical guidance to project teams or newly hired employees. Education and Experience Requirements Education Associate’s degree, preferably in information technology, or a closely related field. A Bachelor’s degree from an accredited college or university, preferably in information technology may be substituted for two years of experience. Experience Five (5) years of full-time experience in business systems analysis, business process re- engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the above functions. Note: Additional experience may substitute on a year for year basis for the educational requirement. The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County. Please click on the following link to access the job description: Business Systems Analyst (Senior) THE IDEAL CANDIDATE The ideal candidate will have these desired certifications and experience: Desired Certifications: Business Relationship Management Professional (BRMP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification Certified Business Relationship Manager (CBRM®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Master of Business Relationship Management (MBRM®) preferred Information Technology Infrastructure Library (ITIL) Certification Certified Business Analyst Professional™ (CBAP®) Certification Business Process Modeling & Notation (BPMN) Certification Desired Experience: Demonstrated expert level proficiency in eliciting, defining, documenting, organizing and managing functional and non-functional requirements, workflow analyses, data modeling and logical system design; create formal documentation of functional specifications describing customer business requirements. Demonstrated expert level proficiency translating business requirements into technical requirements using a high degree of independence and technical expertise with assisting customers in defining and identifying business needs and requirements Advanced knowledge in analyzing and evaluating business processes using various methods, metrics, tools and techniques of business process reengineering, analyze complex business problems and develop appropriate systems and business process recommendations/solutions on how to optimize use of existing technology investments. Advanced Knowledge and experience the Information Technology Infrastructure Library (ITIL), Business Relationship Management best practices (e.g., Service Portfolio development, Strategy Management for IT services, Demand Management, Problem management, and value stream analysis). Knowledge and experience with leading business value realization and optimization , developing value stream plans/roadmaps through consultancy, business case development, developing customer profiles/portfolios, and identifying opportunities that maximize business investments in IT solutions. Superior knowledge and working experience in applying research and data analytical skills . Includes, analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions. Translate quantitative and qualitative data for consumption at various levels. Superior oral, written, presentation, and facilitation communication skills . Demonstrating the ability to synthesize technical data for non-technical audiences. Advanced level knowledge and working experience managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles. Advanced level knowledge and working experience with leading application unit, integration and acceptance testing in conjunction with users and technical resources; writes test plans and use cases; writes system documentation. Writes training curriculum and trains department end users in new system applications. BENEFITS/ WHAT'S IN IT FOR YOU? Benefits Summary Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year. Vacation is accrued at approximately ten (10) days per year. Sick leave accrues at approximately twelve (12) days per year. Effective July 1st of each year, 80 hours of administrative leave is granted. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years. Please click on the following link to access the benefits summary: Benefits Summary Learning and Development Culture Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities SELECTION PROCESS 04/12/2023 - Deadline to submit application along with education documents for the first review (applications will be reviewed every 3 weeks thereafter) 05/08-05/12 - Tentative dates for interviews Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please click on "Apply Online" at the bottom of this posting. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by fax to (707) 784-3424, or by email to recruitment@solanocounty.com and are due by the application review date. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS EDUCATION DOCUMENTS MAY BE REQUIRED All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying institution, student, date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Business Systems Analyst (Senior)) and the recruitment number (23-364040-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1 How many years of full-time experience do you have in business systems analysis, business process re-engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the mentioned functions? No experience Less than 2 years 3 to 4 years 5 to 6 years 7+ years 2 What is the highest level of education you have completed? High School Diploma Associate's Degree Bachelor's Degree Master's Degree 3 How many years of experience do you have eliciting, documenting, structuring, organizing and managing stakeholder requirements in order to meet business and project objectives? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 4 How many years of experience do you have exercising Business Relationship Management best practices, for example, Service Portfolio development, Strategy Management for IT services, Demand Management, Problem Management and Value Stream Analysis? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 5 How many years’ experience do you have producing effective requirement/project documentation including business functions and technical systems and processes? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 6 How many years of experience do you have managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 7 How many years of experience do you have scaling the use of ITIL best practices in business process improvements and re-engineering engagements? I have no experience in this area. Less than two (2) years Three (3) to five (5) years Six (6) or more years 8 Please indicate which of the following certificates you have achieved. Please check all that apply. Business Relationship Management Professional (BRMP®) Certification Certified Business Relationship Manager (CBRM®) Certification Master of Business Relationship Management (MBRM®) Certified Business Analyst Professional™ (CBAP®) Certification Certificate of Competency in Business Analysis™ (CCBA®) Certification PMI Professional in Business Analysis (PMI-PBA) Certification Information Technology Infrastructure Library (ITIL) Certification Business Process Modeling & Notation (BPMN) Certification I have earned technology certifications but they are not included in the above list I do not have any technology certifications. 9 This question only applies if you selected "I have earned technology certifications but they are not included in the above list" in question #8. Please indicate which other technology certifications you have achieved in the space below. If not applicable, please type N/A in the response area. 10 Will you be submitting proof of education? If so, how will you be submitting proof of education (transcripts, copy of degree, etc.)? Attached to this application Via email at recruitment@solanocounty.com I will not be submitting educational documents VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following form: Request for Testing Accommodation by Applicants with Disabilities Form This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY Click here to take a video tour of Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2019): 447,643 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled

The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 05/25/23 and 06/22/23 (final) Level 1 - $6,462.36 - $8,249.33/month Level 2 - $7,175.75 - $9,159.36/month Effective June 18, 2023, a 4% COLA (Cost of Living Adjustment) will be added to the salary for this class. Under direction, Geographic Information Systems Analysts apply knowledge of Geographic Information Systems (GIS) to a variety of projects for analytical purposes; designs, compiles, and analyzes data; prepares data, analysis, maps, and mapping applications for various County departments and the general public. Examples of Knowledge and Abilities Knowledge of Automated drafting and mapping tools and programs including AutoCAD software, ESRI-based GIS software and its applications, and related programming languages Principles and practices of geographic information systems, cartography, and engineering drafting including map projections and scales Relational database management systems and principles Data maintenance and conversion techniques Complex GIS analysis techniques Highly complex information technology issues Principles and techniques of software and systems quality assurance and control Principles and practices of technical problem solving Team dynamics Principles, practices and techniques of providing customer service Principles and practices of project management and workflow analysis Principles and practices of producing effective project and technical documentation Practices of effective communication of technical issues to user and client community Pertinent local, County, State and Federal statutes, laws, ordinances and rules as they apply to mapping requirements Ability to Perform complex analytical tabular and spatial queries Integrate complex disparate spatial and tabular databases Maintain GIS standards Plan, organize, coordinate, and prioritize work Effectively communicate both verbally and in writing Outline and systematically solve complex requests Work independently and in a team environment Effectively manage multiple projects and priorities Integrate information technology systems Recognize problems and develop recommendations and solutions Promote and maintain a team environment Work effectively with clients, users and senior managers Read, interpret and apply complex technical publications and documentation Design and develop processing of tasks and perform spatial analysis Employment Qualifications Minimum Qualifications Either: A Bachelor’s Degree or higher from an accredited college or university in Geographic Information Systems, Geography, Cartography, Civil Engineering, Computer Science, Information Technology, or other field closely related to the intent of the class. Or: Four (4) years of full-time paid experience that demonstrates the ability to perform analytical duties in geographic information systems, geography, cartography, civil engineering, computer science, or information technology. Or: Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system. Note: Education from an accredited college or university with major course work in Geographic Information Systems, Geography, Cartography, Civil Engineering, Computer Science, Information Technology, or other field closely related to the intent of the class, may be substituted for the required experience on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class may require the incumbent to be able to: Distinguish between different colors. Lift equipment that weighs up to 50 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class may require the incumbent to: Work weekends, holidays, and non-routine hours. Travel occasionally. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 6/22/2023 5:00 PM Pacific

Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under general direction, performs professional duties related to development, maintenance and support of citywide software systems. The primary responsibilities are business analysis, planning, acquisition deployment, development of technology solutions, and ongoing support of City business systems and multiple enterprise applications. The ideal candidate must possess five (5) years of experience as a programmer analyst with an emphasis on business analysis, software development, maintenance and support. A Bachelor's degree from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or related field. Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is 8:00 AM on Tuesday, March 14, 2023. Applicants are encouraged to submit applications early. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline. Essential Functions Include But Are Not Limited To Formulates and defines systems scope and objectives on medium to large size Enterprise Wide projects. Prepares estimates of schedule, cost, and resource requirements for development and/or maintenance related projects. Supports existing enterprise applications, plans and performs ERP system upgrades, applying regulatory year end updates and critical environment and application hot fixes, supports process automation tasks and security access. Performs design, development, testing, deployment, user training and support. Responsible for program design, coding, testing, debugging, documentation, and maintenance, using development tools according to IT Application Development standards. Defines business requirements, translates business requirements into detailed functional and technical specifications using design principles and flowcharting techniques and prototype development tools. Work with business users to understand and define requirements, create business documents, and help build business processes, procedures and business rules catalogs. Develop AS IS and TO BE business processes, plan and conduct user acceptance training, Conducts gap analysis, understand business strategic goals, determines opportunities to improve and automate processes and functions. Designs and develops graphical user interfaces, business rules, reporting, program processing, and data base interfaces. Assigns, supervises, coordinates and reviews the work of principal subordinates and resolves problems arising from work in progress. May perform quality assurance review responsibilities. Performs other related functions as assigned. CHARACTERISTICS OF SUCCESSFUL PERFORMERS The successful performer combines technical knowledge in systems and programming with excellent analytical and communication skills to assist customers with information needs, is flexible when working with others and can adapt as a leader or as part of a team. Methodical problem solver with excellent decision making skills. Tactful and diplomatic, uses discretion when dealing with sensitive or confidential data. Minimum Qualifications Five years of hands on experience as a fully qualified programmer analyst with an emphasis on business analysis, software development, maintenance and support. Graduation from an accredited four-year college or university in Computer Science, Information Systems, Data Processing or extensive coursework in computer programming, database design and development, or any equivalent combination of experience and training that provides the knowledge, skills and abilities listed below. DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Principles, methods and techniques used in analysis, design, development, testing and implementing software solutions, information system development lifecycle and design principles, principles of relational database design, database architecture and administration, knowledge of various programming languages appropriate to specific business applications or specialized assignments; business processes; operating systems, database design. Experience with enterprise content management systems, business process automation, workflow, records management, document imaging and webform software. Ability to: perform complex analytical tasks, work efficiently on poorly documented systems; analyze and troubleshoot and remediate application systems errors, identify, recommend and implement improvements to applications systems, effectively communicate technical information to users, work well both independently and as part of a team; perform tasks related to all phases of applications systems analysis and programming; exercise good judgment in decision making; operate with discretion while performing duties which involve highly sensitive data and access to confidential decision processes; understand business system requirements, determine user needs and prepare application requirements, test procedures and user manuals; establish and maintain effective working relationships with customers, co-workers, vendors, and management at all organizational levels; communicate clearly and effectively both orally and in writing; lift and carry objects weighing up to 40 pounds; recognize and respond to alarm sounds and equipment-generated signals. SPECIAL REQUIREMENTS Possession and retention of a valid California Class C driver's license. Willingness and ability to work irregular hours including evenings, weekends, and holidays as needed. PHYSICAL REQUIREMENT: ability to lift and carry objects weighing up to 40 pounds; Selection Process All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application . To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Oral Interview Examination (Tentatively scheduled for Tuesday, March 28, 2023) : (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:

Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience Experience may substitute for education for up to (4) years Licenses or Certifications: None Notes to Applicants At the Public Works Department, our mission is to build and maintain a better community by delivering services to every corner of Austin. We want to set the standard for connecting people with safe and reliable infrastructure. The Public Works Department values accountability, excellence, innovation, integrity, respect, safety, and unity. These values are supported by how we work; exploring ideas, embracing kindness, and encouraging trust. The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. This includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE to review. Position Description: The Public Works Department is looking for an experienced, motivated person to join the Systems and Information Management ( SIM ) division. This position will work within the Systems Development group in SIM to support SIM's mission of providing agile and responsive enterprise technology solutions and services that enhance and align with PWD business processes. This position will plan, scope, design, develop, and maintain technology solutions using the Microsoft Office 365 platform and other current technology platforms utilized by SIM . Microsoft SharePoint, Power Apps, and Power Automate will be the primary development environments and tools for this position. This position will also utilize scripting experience when working with applications developed in ColdFusion and FileMaker. Additionally, this position will be customer-facing in planning, scope, and design meeting and will provide stakeholder updates and participate in project planning. This position will fulfill Systems Development objectives by leading and/or participating in project design and scope sessions, identifying and recommending development solutions, designing workflows, and developing applications. This position will also be responsible for integrating current solutions on other platforms with Microsoft solutions when necessary as well as integrating Microsoft solutions with database instances when necessary. Other duties may include providing updates and demonstrations to SIM leadership and project stakeholders, testing and troubleshooting applications, collaborating with the City's Communications and Technology Management department for enterprise solutions, and writing technical documentation for applications and workflows. Candidates should be experienced developing workflows and applications with the Microsoft Office 365 suite of products, working with one or more scripting languages (JavaScript, VBScript, PHP , etc), and should be able to manage multiple projects simultaneously. Additionally, candidates should have strong organizational skills, be self-motivated, be able to approach a challenge with an open mind, identify possible solutions, provide a professional recommendation, and execute tasks. Application Details: A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. Please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. If you are selected as the top candidate, starting salary will be based on overall relevant experience. Additional Information: This position allows for a hybrid work location, with a minimum of 2 days per pay period in office required by the Public Works Department. Additional in-office work days may be required by this position's supervisor. This position may require a skills assessment. If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. 90 Day Provision for Additional Vacancy: If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department. Pay Range $34.86 - $44.45 Hours Monday through Friday, 8:00am - 5:00pm Hours may vary depending on work demands and business needs. Job Close Date 06/08/2023 Type of Posting External Department Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Telework/6800 Burleson Road, Austin, TX 78744 Preferred Qualifications Experience developing, maintaining, and troubleshooting Microsoft Office365 workflows and applications Experience with one or more scripting languages, such as Python, JavaScript, ColdFusion, PHP , VBScript, etc Experience developing in a government Microsoft Office 365 instance Experience with advanced customization of SharePoint sites, lists, libraries, and columns Experience developing, maintaining, or troubleshooting FileMaker applications Experience moving past obstacles and challenges in development of technology solutions, highly motivated to find and implement solutions Ability to manage time, project tasks, and action steps with multiple projects Excellent communication skills with providing progress updates, recommending solutions to stakeholders, and informing stakeholders of roadblocks or obstacles Experience leading customer planning, scoping, and design meetings for development projects Experience balancing strong leadership qualities with collaborative qualities Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors Develop statement of work for use in requests for proposals Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures Knowledge of legacy and web-based systems interfaces Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts Knowledge of cost-benefit analysis and total cost of ownership modeling Skill in performing requirements development, process modeling, reporting and project management tools Skill in developing process models and data flow diagrams using industry-standard modeling techniques Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet this requirement? Yes No * What is your experience with developing Microsoft Office 365 applications? Please include what applications or workflows you developed, what tools you used, and how long you have been developing with Microsoft Office365 products. Please share specific examples where you have had to troubleshoot Microsoft Office365 workflows or applications. (Open Ended Question) * What is your experience with scripting languages? Please include all scripting languages you are comfortable with, such as Python, JavaScript, ColdFusion, PHP, VBScript,, how long you have been working with each, and if you are comfortable troubleshooting it, writing in it, analyzing it, etc. (Open Ended Question) * Have you developed in a government build of Microsoft Office365 products before? If so, please indicate at what level you were working within it and for how long. (Open Ended Question) * Please describe any advanced customizations you have configured on SharePoint sites, lists, libraries, and columns. (Open Ended Question) * What is your familiarity level with FileMaker applications? Please describe any experience you have with developing or supporting FileMaker solutions. (Open Ended Question) * Please describe your experience handling challenges and obstacles in your development projects? Please include the technology platform that had a challenge or obstacle, the obstacle itself, and how you resolved the challenge. (Open Ended Question) * Please describe how you manage your time, projects, tasks, and action steps when working with multiple projects simultaneously? (Open Ended Question) * Please describe your communication style when providing development updates or delays to stakeholders. (Open Ended Question) * Please describe experience you have had leading customer planning, scoping, or design meetings. Include details of the project and your role in these meetings. (Open Ended Question) * What has been your experience with the best ways to model a balanced approach between strong leadership qualities and a collaborative approach to working with a team and/or customers? Please use specific examples where possible. (Open Ended Question) Optional & Required Documents Required Documents Resume Cover Letter Optional Documents

Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $91,169 - $121,559 Annual Salary Range for Senior IT Analyst: $95,737 - $127,644 FLSA Exempt / Union Represented About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Additional duties when assigned to: Applications: Writes applications and/or system requirement and design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Writes computer programs and/or scripting based on established specifications using various computer languages; writes, revises and maintains computer code for applications development, enhancement, or modification. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to applications users. Database: Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database. Ensures maximum database capacity and database protection, manages data and file space allocation, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks. Designs and modifies database structures, tables, and files; implements design using established techniques. Performs database queries and data analysis processes; installs, configures, and administers database related reporting tools requires for State Bar applications. Develops and maintains standards, procedures, and methodologies for effective operations, access and data integrity of State Bar database systems. System/Server/Platform Analysis: Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems. Maintains telephone servers; call manager, voicemail, call center, and paging systems. Designs and administers active directory, exchange, e-mail, backup and related systems. Adds users, computers and servers to active directory domain. Assists with the development and integration of new tools for compliance with business unit requirements. Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services. Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades and security patches; serves as main client interface on all aspects of projects. Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures; designs, administers and makes provisions for storage area network (SAN); monitors performance and utilization of SAN. Network and Telecommunications Analysis/Administration: Administers a departmental Local Area Network (LAN); monitors and adds users; installs and configures software; coordinates connectivity with the State Bar Wide Area Network (WAN). Designs, configures and installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals. Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures, implements solutions. Evaluates and implements network upgrades; test hardware and software to ensure optimal functionality. Designs, implements and maintains telecommunications systems, including, but not limited to, telephone systems, radio network, and the audio/video systems for State Bar departments. Analyzes business needs and prepares design specifications, recommendations, and solutions for telecommunications technology. Web Administration: Designs and develops technical methodologies for solving Web-based development problems and provides Website project planning and Website design assistant. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Installs, configures, and administers Web software required for State Bar applications; develops and maintains databases. Develops and maintains procedures and programs for the delivery and production of Web content, version control for content files, interface and navigation and testing of new tools. Interfaces with staff on projects, new technologies and deadlines on Web administration; gathers information from design and technical staff on Website development needs. Develops recommendations for Web-based technical standards and for maintaining new Web technologies such as browsers, languages, plug-ins, Hypertext Mark-up Language (HTML), graphics for the internet, and conversion techniques for computer documents. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. When Assigned to: Application: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and workflow analysis. Various programming and scripting languages. Database: Database architecture and administration, design methods and techniques. Techniques for defining logical relationships among data, processes or events. System/Server/Platform Analysis: Server platforms and operating system components for midrange, microcomputer and/or client server systems. Techniques and practices used in managing, designing, implementing, maintaining and operating information-processing systems. Network and Telecommunications Analysis/Administration: General operational characteristics, configuration and setup of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment. Networking principles and methodologies. General operational characteristics, configuration and setup of communication systems, equipment, and devices. Functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure. Web Administration: Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Web and internet development languages. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. When assigned to: Application: Learn to conduct business process and needs analysis and propose technology solutions. Learn to develop information system designs, flow charts, report layouts and screen designs. Learn to code in a variety of programming languages, read and interpret source code and develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. Database: Troubleshoot database related problems. Learn to ensure maximum database availability and maintain data integrity. Learn to design and maintain active directory, exchange, e-mail, backup and related systems. System/Server/Platform Analysis: Learn to analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems. Network and Telecommunications Analysis/Administration: Learn to monitor and analyze server and network performance and security and provide recommendations for improved server and/or network performance and security. Learn to plan, design, install and document new network segments and connections. Learn to analyze business needs and prepare design specifications, recommendations, and solutions for telecommunications technology. Learn to design, implement and maintain telecommunication system and projects. Web Administration: Learn current web content management, web programming languages and computer graphic applications. Learn contemporary trends and techniques in web design. Learn to setup, configure and maintain Web-server and client software. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required.

Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $91,169 - $121,559 Annual Salary Range for Senior IT Analyst: $95,737 - $127,644 FLSA Exempt / Union Represented About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Additional duties when assigned to: Applications: Writes applications and/or system requirement and design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Writes computer programs and/or scripting based on established specifications using various computer languages; writes, revises and maintains computer code for applications development, enhancement, or modification. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to applications users. Database: Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database. Ensures maximum database capacity and database protection, manages data and file space allocation, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks. Designs and modifies database structures, tables, and files; implements design using established techniques. Performs database queries and data analysis processes; installs, configures, and administers database related reporting tools requires for State Bar applications. Develops and maintains standards, procedures, and methodologies for effective operations, access and data integrity of State Bar database systems. System/Server/Platform Analysis: Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems. Maintains telephone servers; call manager, voicemail, call center, and paging systems. Designs and administers active directory, exchange, e-mail, backup and related systems. Adds users, computers and servers to active directory domain. Assists with the development and integration of new tools for compliance with business unit requirements. Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services. Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades and security patches; serves as main client interface on all aspects of projects. Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures; designs, administers and makes provisions for storage area network (SAN); monitors performance and utilization of SAN. Network and Telecommunications Analysis/Administration: Administers a departmental Local Area Network (LAN); monitors and adds users; installs and configures software; coordinates connectivity with the State Bar Wide Area Network (WAN). Designs, configures and installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals. Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures, implements solutions. Evaluates and implements network upgrades; test hardware and software to ensure optimal functionality. Designs, implements and maintains telecommunications systems, including, but not limited to, telephone systems, radio network, and the audio/video systems for State Bar departments. Analyzes business needs and prepares design specifications, recommendations, and solutions for telecommunications technology. Web Administration: Designs and develops technical methodologies for solving Web-based development problems and provides Website project planning and Website design assistant. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Installs, configures, and administers Web software required for State Bar applications; develops and maintains databases. Develops and maintains procedures and programs for the delivery and production of Web content, version control for content files, interface and navigation and testing of new tools. Interfaces with staff on projects, new technologies and deadlines on Web administration; gathers information from design and technical staff on Website development needs. Develops recommendations for Web-based technical standards and for maintaining new Web technologies such as browsers, languages, plug-ins, Hypertext Mark-up Language (HTML), graphics for the internet, and conversion techniques for computer documents. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. When Assigned to: Application: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and workflow analysis. Various programming and scripting languages. Database: Database architecture and administration, design methods and techniques. Techniques for defining logical relationships among data, processes or events. System/Server/Platform Analysis: Server platforms and operating system components for midrange, microcomputer and/or client server systems. Techniques and practices used in managing, designing, implementing, maintaining and operating information-processing systems. Network and Telecommunications Analysis/Administration: General operational characteristics, configuration and setup of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment. Networking principles and methodologies. General operational characteristics, configuration and setup of communication systems, equipment, and devices. Functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure. Web Administration: Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Web and internet development languages. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. When assigned to: Application: Learn to conduct business process and needs analysis and propose technology solutions. Learn to develop information system designs, flow charts, report layouts and screen designs. Learn to code in a variety of programming languages, read and interpret source code and develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. Database: Troubleshoot database related problems. Learn to ensure maximum database availability and maintain data integrity. Learn to design and maintain active directory, exchange, e-mail, backup and related systems. System/Server/Platform Analysis: Learn to analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems. Network and Telecommunications Analysis/Administration: Learn to monitor and analyze server and network performance and security and provide recommendations for improved server and/or network performance and security. Learn to plan, design, install and document new network segments and connections. Learn to analyze business needs and prepare design specifications, recommendations, and solutions for telecommunications technology. Learn to design, implement and maintain telecommunication system and projects. Web Administration: Learn current web content management, web programming languages and computer graphic applications. Learn contemporary trends and techniques in web design. Learn to setup, configure and maintain Web-server and client software. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required.