City and County of Denver Denver, Colorado, United States
Jan 23, 2020Full Time
About Our Job This posting will accept applications until January 28th. Please apply as soon as possible. About Denver Human Services Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community, and want to be a part of an engaged workplace, we'd love to work with you! The Performance Improvement and Accountability Division (PIAD) of Denver Human Services (DHS) is seeking a highly productive and efficient individual to serve as a Lead Document Management Technician for the Content Management team. In this role, you will perform lead work duties in all aspects of document management operations and maintain a thorough and updated knowledge of all public assistance programs offered at DHS. Additionally, the Lead Document Management Technician: Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage across three office locations. Shifts staff to other work assignments as need based on workload and volume. Provides work instruction and assists employees with difficult and/or unusual assignments. Follows Federal and State regulations regarding timeliness and quality for public assistance applications. Assigns and distributes work, review work for accuracy and completeness, and returns assignments with recommendations for proper completion. Collects and compiles data for reports and analysis of operations. Resolves problems encountered during daily operations and determines appropriate solutions. Contributes to the development of performance goals, documents performance, provides performance feedback, and provides information to inform the formal performance evaluation. Responds orally to informal grievances and relays information to supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor. Performs other related duties as assigned. About You Our ideal candidate will have: Has strong communication skills, both written and verbal Has a self-starter attitude with the ability to work both collaboratively and independently Has an accurate understanding of how to distribute key information to various stakeholders Is timely, reliable, and responsible Is open to change and has a high level of flexibility Demonstrates superior problem solving and critical thinking skills Is knowledgeable in exercising discretion when necessary Has experience using Microsoft Office products (Outlook, Word, Excel) We realize your time is valuable so please do not apply if you do not have at least the following minimum qualifications: Education Requirement Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement Three (3) years of clerical experience or two (2) years of experience as a Document Management Technician II. Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CC3145 Document Management Technician Lead To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.75 - $30.30 Starting Pay $20.75 - $25.53 Agency Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.