Monterey County Human Resources
Salinas, California, United States
Position Description Open Date: September 11, 2020 Priority Screen Date: September 25, 2020 Final Filing Date: Open until Filled Exam# 20/43J04/09EV SUMMARY OF POSITION The Monterey County Health Department, Clinic Services Bureau is seeking individuals for the position of Departmental Information Systems Specialist (DISS). The DISS acts as a resource person for users of specialized automated systems (i.e. EPIC Electronic Medical Record) providing support, training, and instruction related to the use of computer applications to staff. This position will be first response to users; coordinate with vendors, Health Department IT, and Monterey County IT to resolve issues; and suggest, implement and support process improvements based on system and operational knowledge. The Clinic Services Bureau operates seven clinics, including the Alisal Health Center, Seaside Family Health Center, Monterey County Health Clinic at Marina and the four Laurel Clinics located in Salinas, which include Family Practice, Internal Medicine, Laurel Vista, NIDO and Pediatrics. FLEXIBLE SERIES This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The eligible list established from this recruitment process may be used to fill the current and future vacancies on a regular full-time, part-time, or temporary basis County-wide. Examples of Duties THE IDEAL CANDIDATE Will have a proven track record in the following areas: Act as a resource person for users: answer questions, perform first level problem diagnosis and correction, and resolve problems. Assist in identifying and resolving routine systems problems (programs, work stations, and related hardware and software). Confer with department staff regarding changes in manual and computer system design; collaborate with others (including vendors) to improve effectiveness of system. Make recommendations for improvements. Assist in preparing information of changes for users, instructional materials, and/or staff development tools for training. Document and track systems problems and write reports on issues. May complete, prepare, generate and distribute production reports and statistics. Knowledge of: Capability and limitations of various computer operating systems including DOS, Windows, and networks. Internet Operation and use, including browser and file transfer protocol. Training principles, practices, methods, and techniques of automated system applications. Computer applications and/or systems used in data management; such as Excel, Word Access, etc. Principles and practices of recordkeeping. Customer service techniques Skill in and Ability to: Identifying, evaluating, and researching application systems, problems and coordinating corrective actions as required, with computer support personnel Gathering information and analyzing data to establish and maintain system user protocol. Organizing, prioritizing, scheduling, and coordinating workflow to meet project deadlines. Providing excellent and courteous customer service with staff and the public and establishing and maintaining effective working relationships. Communicate with vendors regarding problems and user questions. Make recommendations for system and operational enhancements. Read and comprehend written materials on wide variety of application system subjects. Maintain confidentiality of information in accordance with legal standards and/or County regulations. Communication technical information clearly and effectively with all levels of staff in the organization, both orally and in writing. Understand and follow oral and written instructions. Characteristics of Ideal Candidate: Excellent customer service skills Excellent written and verbal communication Independent worker Strong team player Detail oriented Initiative Meets deadlines/prioritization Time management skills Examples of Experience/Education/Training The knowledge, skills and abilities listed above may be acquired through various types of education, training, and/or experience, typically: High School Diploma and two (2) years of experience working with computer systems in a relevant environment OR An Associate of Science degree in computer science, computer information systems or a closely related field, and minimum of one (1) year of experience working with computer systems, preferably in a similar environment. Conditions of Employment: As a condition of employment, the incumbent will be required to: Be available to work a flexible schedule including evenings, weekends, holidays and during times of disaster or emergency. Successfully pass an extensive background investigation to the satisfaction of the Appointing Authority with the ability to be bonded. The Health Department will conduct thorough background and reference checks which include a Department of Justice fingerprint check. The Applicant will be required to execute a consent and waiver for the background investigation. Possess and maintain a valid California Class C Driver's License with a satisfactory driving record. For a complete job description please visit https://www2.co.monterey.ca.us/pages/hr/class-specs/43J04.pdf Additional Information APPLICATION & SELECTION PROCEDURES TO APPLY : Submit the following to the Monterey County Health Department, Human Resources Division, 1270 Natividad Road, Salinas, CA 93906 by the Priority Screen Date: Friday, September 25, 2020 Monterey County Employment Application form Responses to the Supplemental Questions Or apply on-line at www.co.monterey.ca.us/personnel All application materials must be received by the priority screening date for a guaranteed review. Applications received after this date will be considered on a needed basis until the position is filled. Please be aware if the application form and responses to supplemental questions is not submitted by the priority screening date, the application will be removed from further consideration and not be considered further. The selection process is tentative, and applicants will be notified if changes are made. Resumes may be submitted, but will not be accepted in lieu of required application materials . Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, pre-exam exercise, performance exercise, performance exam, and/or written examination. For more information or to receive application materials, contact the Health Department Human Resources Division at 831-755-4519. SPECIAL NOTE: If you believe you possess a disability that would require test accommodations, please call the Health Department Human Resources Office at 831-755-4519. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States. If you are hired into this classification in a temporary position, your salary will be hourly and you will not be eligible for the benefits listed below. BENEFITS: The County offers an excellent benefits package (J Bargaining Unit) The County of Monterey offers a premium benefit package. A summary of benefits for this position can be viewed on the County website. This information is intended to provide you with a general summary of benefits available and is not legally binding. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or "J" MOU prevails over this listing. See https://www.co.monterey.ca.us/home/showdocument?id=78044 for more information (J Bargaining Unit Benefit Summary Sheet.) EQUAL OPPORTUNITY: Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for persons with disabilities. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 755-4946. Closing Date/Time: Continuous
Feb 10, 2021
Full Time
Position Description Open Date: September 11, 2020 Priority Screen Date: September 25, 2020 Final Filing Date: Open until Filled Exam# 20/43J04/09EV SUMMARY OF POSITION The Monterey County Health Department, Clinic Services Bureau is seeking individuals for the position of Departmental Information Systems Specialist (DISS). The DISS acts as a resource person for users of specialized automated systems (i.e. EPIC Electronic Medical Record) providing support, training, and instruction related to the use of computer applications to staff. This position will be first response to users; coordinate with vendors, Health Department IT, and Monterey County IT to resolve issues; and suggest, implement and support process improvements based on system and operational knowledge. The Clinic Services Bureau operates seven clinics, including the Alisal Health Center, Seaside Family Health Center, Monterey County Health Clinic at Marina and the four Laurel Clinics located in Salinas, which include Family Practice, Internal Medicine, Laurel Vista, NIDO and Pediatrics. FLEXIBLE SERIES This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The eligible list established from this recruitment process may be used to fill the current and future vacancies on a regular full-time, part-time, or temporary basis County-wide. Examples of Duties THE IDEAL CANDIDATE Will have a proven track record in the following areas: Act as a resource person for users: answer questions, perform first level problem diagnosis and correction, and resolve problems. Assist in identifying and resolving routine systems problems (programs, work stations, and related hardware and software). Confer with department staff regarding changes in manual and computer system design; collaborate with others (including vendors) to improve effectiveness of system. Make recommendations for improvements. Assist in preparing information of changes for users, instructional materials, and/or staff development tools for training. Document and track systems problems and write reports on issues. May complete, prepare, generate and distribute production reports and statistics. Knowledge of: Capability and limitations of various computer operating systems including DOS, Windows, and networks. Internet Operation and use, including browser and file transfer protocol. Training principles, practices, methods, and techniques of automated system applications. Computer applications and/or systems used in data management; such as Excel, Word Access, etc. Principles and practices of recordkeeping. Customer service techniques Skill in and Ability to: Identifying, evaluating, and researching application systems, problems and coordinating corrective actions as required, with computer support personnel Gathering information and analyzing data to establish and maintain system user protocol. Organizing, prioritizing, scheduling, and coordinating workflow to meet project deadlines. Providing excellent and courteous customer service with staff and the public and establishing and maintaining effective working relationships. Communicate with vendors regarding problems and user questions. Make recommendations for system and operational enhancements. Read and comprehend written materials on wide variety of application system subjects. Maintain confidentiality of information in accordance with legal standards and/or County regulations. Communication technical information clearly and effectively with all levels of staff in the organization, both orally and in writing. Understand and follow oral and written instructions. Characteristics of Ideal Candidate: Excellent customer service skills Excellent written and verbal communication Independent worker Strong team player Detail oriented Initiative Meets deadlines/prioritization Time management skills Examples of Experience/Education/Training The knowledge, skills and abilities listed above may be acquired through various types of education, training, and/or experience, typically: High School Diploma and two (2) years of experience working with computer systems in a relevant environment OR An Associate of Science degree in computer science, computer information systems or a closely related field, and minimum of one (1) year of experience working with computer systems, preferably in a similar environment. Conditions of Employment: As a condition of employment, the incumbent will be required to: Be available to work a flexible schedule including evenings, weekends, holidays and during times of disaster or emergency. Successfully pass an extensive background investigation to the satisfaction of the Appointing Authority with the ability to be bonded. The Health Department will conduct thorough background and reference checks which include a Department of Justice fingerprint check. The Applicant will be required to execute a consent and waiver for the background investigation. Possess and maintain a valid California Class C Driver's License with a satisfactory driving record. For a complete job description please visit https://www2.co.monterey.ca.us/pages/hr/class-specs/43J04.pdf Additional Information APPLICATION & SELECTION PROCEDURES TO APPLY : Submit the following to the Monterey County Health Department, Human Resources Division, 1270 Natividad Road, Salinas, CA 93906 by the Priority Screen Date: Friday, September 25, 2020 Monterey County Employment Application form Responses to the Supplemental Questions Or apply on-line at www.co.monterey.ca.us/personnel All application materials must be received by the priority screening date for a guaranteed review. Applications received after this date will be considered on a needed basis until the position is filled. Please be aware if the application form and responses to supplemental questions is not submitted by the priority screening date, the application will be removed from further consideration and not be considered further. The selection process is tentative, and applicants will be notified if changes are made. Resumes may be submitted, but will not be accepted in lieu of required application materials . Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, pre-exam exercise, performance exercise, performance exam, and/or written examination. For more information or to receive application materials, contact the Health Department Human Resources Division at 831-755-4519. SPECIAL NOTE: If you believe you possess a disability that would require test accommodations, please call the Health Department Human Resources Office at 831-755-4519. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States. If you are hired into this classification in a temporary position, your salary will be hourly and you will not be eligible for the benefits listed below. BENEFITS: The County offers an excellent benefits package (J Bargaining Unit) The County of Monterey offers a premium benefit package. A summary of benefits for this position can be viewed on the County website. This information is intended to provide you with a general summary of benefits available and is not legally binding. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or "J" MOU prevails over this listing. See https://www.co.monterey.ca.us/home/showdocument?id=78044 for more information (J Bargaining Unit Benefit Summary Sheet.) EQUAL OPPORTUNITY: Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for persons with disabilities. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 755-4946. Closing Date/Time: Continuous
This examination is being given to fill one vacancy in the Data Processing Department at San Joaquin General Hospital Division and to establish anreferral poolwhichmay be used to fill future part-time vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. THE POSITION: The incumbent in this position will be assigned primarily to support the hospital's Information Technologyhelp desk. The incumbent will initially work a day shift schedule for no more then 4 weeks. After that the incumbent will be assigned to either a 2:00 PM to 10:30 PM or 10:00 PM to 8:00 AM shift. Additionally, the incumbent will be required to be available to work weekends and holidays. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES *Provides technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment. *Responds to requests for assistance on desktop and computer related problems including hardware, software, peripheral printers and related equipment; determines severity of problem and resolves or refers to higher-level information systems staff; installs, tests and configures computer hardware, software, programs and applications; troubleshoots to ensure functional operation. *Performs a variety of technical duties in the installation, configuration and troubleshooting of hardware and software applications and equipment on networked systems; monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization; troubleshoots and maintains networked components including routers, hubs, bridges, and switches. *Performs routine network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; documents all network changes and revisions. *Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. *Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs. *Conducts one-on-one training sessions with desktop users; provides information on system and application functions; communicates user access rights. *Provides assistance to higher-level information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; provides assistance in determining communications requirements for new equipment installation; installs cabling and wiring for systems and peripheral equipment. MINIMUM QUALIFICATIONS Note : Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below. EITHER PATTERN I Experience : One year as a Department Information Systems Specialist I in San Joaquin County . OR PATTERN II Education : Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science. Experience : Two years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above-required education on a year-for-year basis. Special Requirement : Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process. KNOWLEDGE Operations, services and activities of a comprehensive information systems program; personal computer hardware and software components; operational characteristics of local and wide area network systems; operational characteristics of communication systems; network cabling standards; principles and practices of troubleshooting computer system hardware and software problems; basic principles and practices of technical network administration; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of a variety of communication equipment and devices; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment. ABILITY Respond to and identify user computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of desktop systems hardware and software; perform routine technical maintenance on local and wide area networked systems; test and repair network cabling problems; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Accomodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases. Selection Procedures Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-employment Drug Screening Exam : Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when: They are related to the Appointing Authority, or The employment would result in one of them supervising the work of the other Department Heads may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Apply Online: www.sjgov.org/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. ( The County assumes no responsibility for mailed applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Mar 01, 2021
Part Time
This examination is being given to fill one vacancy in the Data Processing Department at San Joaquin General Hospital Division and to establish anreferral poolwhichmay be used to fill future part-time vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. THE POSITION: The incumbent in this position will be assigned primarily to support the hospital's Information Technologyhelp desk. The incumbent will initially work a day shift schedule for no more then 4 weeks. After that the incumbent will be assigned to either a 2:00 PM to 10:30 PM or 10:00 PM to 8:00 AM shift. Additionally, the incumbent will be required to be available to work weekends and holidays. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES *Provides technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment. *Responds to requests for assistance on desktop and computer related problems including hardware, software, peripheral printers and related equipment; determines severity of problem and resolves or refers to higher-level information systems staff; installs, tests and configures computer hardware, software, programs and applications; troubleshoots to ensure functional operation. *Performs a variety of technical duties in the installation, configuration and troubleshooting of hardware and software applications and equipment on networked systems; monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization; troubleshoots and maintains networked components including routers, hubs, bridges, and switches. *Performs routine network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; documents all network changes and revisions. *Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. *Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs. *Conducts one-on-one training sessions with desktop users; provides information on system and application functions; communicates user access rights. *Provides assistance to higher-level information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; provides assistance in determining communications requirements for new equipment installation; installs cabling and wiring for systems and peripheral equipment. MINIMUM QUALIFICATIONS Note : Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below. EITHER PATTERN I Experience : One year as a Department Information Systems Specialist I in San Joaquin County . OR PATTERN II Education : Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science. Experience : Two years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above-required education on a year-for-year basis. Special Requirement : Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process. KNOWLEDGE Operations, services and activities of a comprehensive information systems program; personal computer hardware and software components; operational characteristics of local and wide area network systems; operational characteristics of communication systems; network cabling standards; principles and practices of troubleshooting computer system hardware and software problems; basic principles and practices of technical network administration; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of a variety of communication equipment and devices; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment. ABILITY Respond to and identify user computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of desktop systems hardware and software; perform routine technical maintenance on local and wide area networked systems; test and repair network cabling problems; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Accomodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases. Selection Procedures Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-employment Drug Screening Exam : Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when: They are related to the Appointing Authority, or The employment would result in one of them supervising the work of the other Department Heads may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Apply Online: www.sjgov.org/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. ( The County assumes no responsibility for mailed applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Must pass CJIS (Criminal Justice Information Services) background and certification Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Feb 10, 2021
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Must pass CJIS (Criminal Justice Information Services) background and certification Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Feb 10, 2021
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
This examination is being conducted to fill one (1) full-time position in the Public Health Services department and to establish an eligible list which may be used to fill future vacancies. This position will assist management and act as a liaison to efficiently utilize automation resources and provide support to end users on personal computer, software applications, and other related office automation issues with an emphasis on development of training and data management. The ideal candidate will be a "super user" in various software applications and will be viewed as a resource in working with outside IT vendors and internal IT staff on software application enhancements. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. Human Resources will only be accepting online applications for this recruitment. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Becomes familiar with personal computer software currently used within a department in order to train users and assist staff with data management; learns how to efficiently utilize software in order to address specific data management needs or problems; learns new program capabilities and how to utilize new software. Develops personal computer training programs for departmental staff; writes and produces training manuals and other training tools; plans, schedules and conducts software and skills training sessions for staff, both individually and in groups. Assists staff with software-related data management issues; may maintain specific databases or files; may learn to import data from other sources using computer languages such as Qbasic, Structured Query Language and Visual Basic; may perform data queries and searches; may produce data reports; may develop and create databases or files. Helps staff to utilize appropriate software in order to design databases, electronic forms and/or other productivity tools; may help management staff evaluate hardware and software products; may recommend upgrades as needed; may assist staff in selecting and obtaining appropriate, cost-effective hardware and software. May install application software; may perform limited hardware or peripheral installations; may do routine troubleshooting of minor hardware or software problems; may advise management regarding basic maintenance issues or recommend solutions for minor problems. May act as a lead worker over subordinate staff. MINIMUM QUALIFICATIONS Education: Completion of 60 semester units of coursework at an accredited college with a major in computer science, mathematics, accounting, public or business administration, including at least 6 units in computer science. Experience: One year using office automation equipment and automated processes, including personal computers, which included responsibility for training users in the use of personal computers and/or computer automated processes. Substitution: Additional qualifying experience may be substituted for the required education on the basis of six months experience for one year of education. Special Requirement: Completion of certain course work or approved classes, or experience with specific operating systems, network operating systems or software programs may be required for assignment to specific departments. KNOWLEDGE Basic principles of personal computer hardware and software; basic office automation systems; principles and practices of modern office procedures; methods and techniques of training and staff development; principles and practices of clear and effective writing, including grammar, spelling and punctuation. ABILITY Learn and use a variety of personal computer software, including word processing, database and spreadsheet programs; learn programming languages and simple programming techniques; design and present training programs; develop and produce visual training materials; communicate effectively both orally and in writing; develop and maintain effective working relationships; follow oral and written instructions; research and evaluate office automation hardware and software; gather, analyze and organize information; train and direct subordinate staff as assigned. PHYSICAL/MENTAL REQUIREMENTS Mobility - Constant operation of keyboards; frequent sitting for long periods and walking; occasional pushing, pulling, bending, squatting and crawling; frequent driving; Lifting -frequently 30 pounds or less; Vision -constant use of good overall vision; frequent reading/close-up work; occasional color, depth, and peripheral vision; Dexterity -constant repetitive motion; frequent writing; occasional grasping, holding, reaching; Hearing/Talking -frequent talking/hearing in person and on the telephone; Emotional/Psychological -constant decision making and concentration; frequent public contact and working alone; occasional working nights and traveling; Environmental -frequent exposure to noise. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Accomodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam : The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam : The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Veteran's Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: 3/12/2021 11:59:00 PM
Mar 02, 2021
Full Time
This examination is being conducted to fill one (1) full-time position in the Public Health Services department and to establish an eligible list which may be used to fill future vacancies. This position will assist management and act as a liaison to efficiently utilize automation resources and provide support to end users on personal computer, software applications, and other related office automation issues with an emphasis on development of training and data management. The ideal candidate will be a "super user" in various software applications and will be viewed as a resource in working with outside IT vendors and internal IT staff on software application enhancements. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. Human Resources will only be accepting online applications for this recruitment. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Becomes familiar with personal computer software currently used within a department in order to train users and assist staff with data management; learns how to efficiently utilize software in order to address specific data management needs or problems; learns new program capabilities and how to utilize new software. Develops personal computer training programs for departmental staff; writes and produces training manuals and other training tools; plans, schedules and conducts software and skills training sessions for staff, both individually and in groups. Assists staff with software-related data management issues; may maintain specific databases or files; may learn to import data from other sources using computer languages such as Qbasic, Structured Query Language and Visual Basic; may perform data queries and searches; may produce data reports; may develop and create databases or files. Helps staff to utilize appropriate software in order to design databases, electronic forms and/or other productivity tools; may help management staff evaluate hardware and software products; may recommend upgrades as needed; may assist staff in selecting and obtaining appropriate, cost-effective hardware and software. May install application software; may perform limited hardware or peripheral installations; may do routine troubleshooting of minor hardware or software problems; may advise management regarding basic maintenance issues or recommend solutions for minor problems. May act as a lead worker over subordinate staff. MINIMUM QUALIFICATIONS Education: Completion of 60 semester units of coursework at an accredited college with a major in computer science, mathematics, accounting, public or business administration, including at least 6 units in computer science. Experience: One year using office automation equipment and automated processes, including personal computers, which included responsibility for training users in the use of personal computers and/or computer automated processes. Substitution: Additional qualifying experience may be substituted for the required education on the basis of six months experience for one year of education. Special Requirement: Completion of certain course work or approved classes, or experience with specific operating systems, network operating systems or software programs may be required for assignment to specific departments. KNOWLEDGE Basic principles of personal computer hardware and software; basic office automation systems; principles and practices of modern office procedures; methods and techniques of training and staff development; principles and practices of clear and effective writing, including grammar, spelling and punctuation. ABILITY Learn and use a variety of personal computer software, including word processing, database and spreadsheet programs; learn programming languages and simple programming techniques; design and present training programs; develop and produce visual training materials; communicate effectively both orally and in writing; develop and maintain effective working relationships; follow oral and written instructions; research and evaluate office automation hardware and software; gather, analyze and organize information; train and direct subordinate staff as assigned. PHYSICAL/MENTAL REQUIREMENTS Mobility - Constant operation of keyboards; frequent sitting for long periods and walking; occasional pushing, pulling, bending, squatting and crawling; frequent driving; Lifting -frequently 30 pounds or less; Vision -constant use of good overall vision; frequent reading/close-up work; occasional color, depth, and peripheral vision; Dexterity -constant repetitive motion; frequent writing; occasional grasping, holding, reaching; Hearing/Talking -frequent talking/hearing in person and on the telephone; Emotional/Psychological -constant decision making and concentration; frequent public contact and working alone; occasional working nights and traveling; Environmental -frequent exposure to noise. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Accomodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam : The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam : The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Veteran's Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: 3/12/2021 11:59:00 PM
Stanislaus County, CA
Clerk Recorder - 1021 I Street, California, United States
About the Opportunity THE IDEAL CANDIDATE The Stanislaus County Clerk - Recorder / Registrar of Voters is looking for a detail-oriented IT professional with strong analytical and communication skills. The ideal candidate will have experience with managing and maintaining data in the GIS using core ESRI products, specifically ArcGIS Desktop, and experience with Python and querying data from MS SQL databases. To learn more about the Stanislaus County Clerk - Recorder / Registrar of Voters, Click Here . THE POSITION The Application Specialist I is the entry level position in this series. This classification performs a variety of technical duties in support of various computer hardware and/or software with emphasis on specialized applications that have a medium degree of complexity. In addition to Geographic Information Systems (GIS), other specialized applications include: Office Automation Suites, Electronic Document Management Systems, Departmental/Enterprise-wide Applications such as Justice, Health and Social Services, and Help Desks. Assignments require knowledge of specialized applications typically running on the desktop. Duties in this classification require a broad range of skills spanning both hardware and software, but with the greater emphasis on applications. This classification requires experience in supporting specialized applications, technical knowledge, and initiative in making decisions within established guidelines. The Application Specialist I is distinguished from the II level classification by the scope of responsibility, level of independence exercised, amount of staff oversight and support required, lower degrees of complexity and fewer applications supported. Performs related duties as assigned. The Application Specialist II is the mid-level position in this series. This classification performs a variety of technical duties in support of computer hardware and/or software with emphasis on various specialized applications that have a medium to high degree of complexity. These include at least one of the following: ORACLE or SQL Databases, Office Automation Suites, Internet/Intranet Applications, Electronic Document Management Systems, Rapid Application Development Applications, Departmental/Enterprise-wide Applications such as Justice, Health and Social Services, PeopleSoft, Geographic Information Systems, and Help Desks. Assignments require knowledge of specialized applications typically running on the server or the desktop and familiarity with the infrastructure necessary to support them. Duties in this classification require a broad range of skills spanning both software and hardware, but with the greater emphasis on applications. This classification requires experience in supporting specialized applications in government or corporate environments as well as technical judgment and initiative in making decisions in accordance with established guidelines. Generally duties assigned at the Application Specialist II level are performed with less of a need for instruction, support and supervision than at the lower level Application Specialist I classification. The variety and complexity of applications worked with is greater at the Application Specialist II level of the series than at the Application Specialist I level. Performs related duties as assigned. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the SCEA, AFSME Local 10 - Technical Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Create and modify maps and diagrams using ESRI GIS software products tools and databases; Acquire and manage GIS data, maps and legal descriptions of boundaries; Interpret and follow maps and legal descriptions; Develop a strong working knowledge of applications used at the department level; Provide technical support to end-user staff, including help desk activities and end-user training; Assist with application deployments; Participate in application installation, configuration, upgrades and maintenance; Participate in desktop hardware installation, configuration and maintenance; and Prepare handbooks, manuals and other training related materials. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) APPLICATION SPECIALIST I SKILLS/ABILITIES Assist with application deployment (installation, configuration, testing and cut-over), support and maintenance; Transfer knowledge to end-users; Assist in developing effective presentations; Possess a sound working knowledge of emerging technologies/applications noted above; Demonstrate, develop, and support a strong commitment to customer service; Communicate clearly and concisely, both orally and in writing; and Carry out physical bending, stooping, and stretching in order to move, unpack, or install systems including lifting boxes or equipment weighing approximately 20 - 30 pounds. KNOWLEDGE Desktop applications; and Develop end-user documentation and training materials. APPLICATION SPECIALIST II SKILLS/ABILITIES Assist in application development and programming; Assist with application deployment (installation, configuration, testing and transition), support and maintenance; Develop and maintain departmental reports, forms, and letters; Transfer knowledge to end-users; Assist in developing effective presentations; Possess a sound working knowledge of emerging technologies and applications noted above; Demonstrate, develop, and support a strong commitment to customer service; Communicate clearly and concisely, both orally and in writing; and Carry out physical bending, stooping, and stretching in order to move, unpack or install systems including lifting boxes or equipment weighing approximately 20-30 pounds. KNOWLEDGE Microsoft Windows; Microsoft Office Suite; Programming Languages; Relational Databases; Desktop publishing; and Developing end-user documentation and training materials. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION / EXPERIENCE APPLICATION SPECIALIST I PATTERN I One (1) year or more of full-time experience in supporting hardware and / or software in specialized computer applications. PATTERN II Six (6) months full-time experience in supporting hardware and / or software in specialized computer applications and 15 units of relevant computer collage coursework, or equivalent professionally recognized systems engineering certification. PATTERN III A Bachelor's degree in a computer related field. APPLICATION SPECIALIST II PATTERN I Equivalent to two (2) years of full-time increasingly responsible experience in supporting hardware and / or software in specialized computer applications. Note: No less than 30 units of relevant computer college coursework or equivalent professionally recognized systems engineering certification may be substituted for one (1) year of the required experience. PATTERN II Two (2) years of relevant experience performing duties comparable to an Application Specialist I. Proof of education may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-6341 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. The Application Specialist I Classification is a Veterans' Preference Program eligible job classification. For more information please Click Here . DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Two (2) years' experience retrieving data from relational database management systems using standard SOL (Structured Query Language) commands; OR One (1) year experience working with the core ESRI GIS software products, specifically ArcGIS Desktop, Arc / Info, ArcMap, ArcSDE, and relational databases within MS SOL Server; OR Two (2) years' experience electronically creating and interpreting maps, with detail to geometry, proper scale, legibility; OR Bachelor's Degree in Geography and/or Geographic Information Systems. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: February 26th, 2020 Oral Examination: March 8th, 2020 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Closing Date/Time: 3/12/2021 5:00 PM Pacific
Feb 16, 2021
Full Time
About the Opportunity THE IDEAL CANDIDATE The Stanislaus County Clerk - Recorder / Registrar of Voters is looking for a detail-oriented IT professional with strong analytical and communication skills. The ideal candidate will have experience with managing and maintaining data in the GIS using core ESRI products, specifically ArcGIS Desktop, and experience with Python and querying data from MS SQL databases. To learn more about the Stanislaus County Clerk - Recorder / Registrar of Voters, Click Here . THE POSITION The Application Specialist I is the entry level position in this series. This classification performs a variety of technical duties in support of various computer hardware and/or software with emphasis on specialized applications that have a medium degree of complexity. In addition to Geographic Information Systems (GIS), other specialized applications include: Office Automation Suites, Electronic Document Management Systems, Departmental/Enterprise-wide Applications such as Justice, Health and Social Services, and Help Desks. Assignments require knowledge of specialized applications typically running on the desktop. Duties in this classification require a broad range of skills spanning both hardware and software, but with the greater emphasis on applications. This classification requires experience in supporting specialized applications, technical knowledge, and initiative in making decisions within established guidelines. The Application Specialist I is distinguished from the II level classification by the scope of responsibility, level of independence exercised, amount of staff oversight and support required, lower degrees of complexity and fewer applications supported. Performs related duties as assigned. The Application Specialist II is the mid-level position in this series. This classification performs a variety of technical duties in support of computer hardware and/or software with emphasis on various specialized applications that have a medium to high degree of complexity. These include at least one of the following: ORACLE or SQL Databases, Office Automation Suites, Internet/Intranet Applications, Electronic Document Management Systems, Rapid Application Development Applications, Departmental/Enterprise-wide Applications such as Justice, Health and Social Services, PeopleSoft, Geographic Information Systems, and Help Desks. Assignments require knowledge of specialized applications typically running on the server or the desktop and familiarity with the infrastructure necessary to support them. Duties in this classification require a broad range of skills spanning both software and hardware, but with the greater emphasis on applications. This classification requires experience in supporting specialized applications in government or corporate environments as well as technical judgment and initiative in making decisions in accordance with established guidelines. Generally duties assigned at the Application Specialist II level are performed with less of a need for instruction, support and supervision than at the lower level Application Specialist I classification. The variety and complexity of applications worked with is greater at the Application Specialist II level of the series than at the Application Specialist I level. Performs related duties as assigned. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the SCEA, AFSME Local 10 - Technical Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Create and modify maps and diagrams using ESRI GIS software products tools and databases; Acquire and manage GIS data, maps and legal descriptions of boundaries; Interpret and follow maps and legal descriptions; Develop a strong working knowledge of applications used at the department level; Provide technical support to end-user staff, including help desk activities and end-user training; Assist with application deployments; Participate in application installation, configuration, upgrades and maintenance; Participate in desktop hardware installation, configuration and maintenance; and Prepare handbooks, manuals and other training related materials. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) APPLICATION SPECIALIST I SKILLS/ABILITIES Assist with application deployment (installation, configuration, testing and cut-over), support and maintenance; Transfer knowledge to end-users; Assist in developing effective presentations; Possess a sound working knowledge of emerging technologies/applications noted above; Demonstrate, develop, and support a strong commitment to customer service; Communicate clearly and concisely, both orally and in writing; and Carry out physical bending, stooping, and stretching in order to move, unpack, or install systems including lifting boxes or equipment weighing approximately 20 - 30 pounds. KNOWLEDGE Desktop applications; and Develop end-user documentation and training materials. APPLICATION SPECIALIST II SKILLS/ABILITIES Assist in application development and programming; Assist with application deployment (installation, configuration, testing and transition), support and maintenance; Develop and maintain departmental reports, forms, and letters; Transfer knowledge to end-users; Assist in developing effective presentations; Possess a sound working knowledge of emerging technologies and applications noted above; Demonstrate, develop, and support a strong commitment to customer service; Communicate clearly and concisely, both orally and in writing; and Carry out physical bending, stooping, and stretching in order to move, unpack or install systems including lifting boxes or equipment weighing approximately 20-30 pounds. KNOWLEDGE Microsoft Windows; Microsoft Office Suite; Programming Languages; Relational Databases; Desktop publishing; and Developing end-user documentation and training materials. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION / EXPERIENCE APPLICATION SPECIALIST I PATTERN I One (1) year or more of full-time experience in supporting hardware and / or software in specialized computer applications. PATTERN II Six (6) months full-time experience in supporting hardware and / or software in specialized computer applications and 15 units of relevant computer collage coursework, or equivalent professionally recognized systems engineering certification. PATTERN III A Bachelor's degree in a computer related field. APPLICATION SPECIALIST II PATTERN I Equivalent to two (2) years of full-time increasingly responsible experience in supporting hardware and / or software in specialized computer applications. Note: No less than 30 units of relevant computer college coursework or equivalent professionally recognized systems engineering certification may be substituted for one (1) year of the required experience. PATTERN II Two (2) years of relevant experience performing duties comparable to an Application Specialist I. Proof of education may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-6341 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. The Application Specialist I Classification is a Veterans' Preference Program eligible job classification. For more information please Click Here . DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Two (2) years' experience retrieving data from relational database management systems using standard SOL (Structured Query Language) commands; OR One (1) year experience working with the core ESRI GIS software products, specifically ArcGIS Desktop, Arc / Info, ArcMap, ArcSDE, and relational databases within MS SOL Server; OR Two (2) years' experience electronically creating and interpreting maps, with detail to geometry, proper scale, legibility; OR Bachelor's Degree in Geography and/or Geographic Information Systems. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: February 26th, 2020 Oral Examination: March 8th, 2020 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Closing Date/Time: 3/12/2021 5:00 PM Pacific
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County is currently recruiting for an Office Specialist in Community Services for the Administration division in Kingman, AZ. *This position is grant funded* Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Prepares and assist with taking Department Meeting Minutes. Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time:
Feb 10, 2021
Full Time
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County is currently recruiting for an Office Specialist in Community Services for the Administration division in Kingman, AZ. *This position is grant funded* Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Prepares and assist with taking Department Meeting Minutes. Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time:
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees The City of Murrieta is accepting applications for the position of Accounting Specialist to fill one (1) current vacancy for our Finance Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. D EFINITION Under general supervision, performs a variety of specialized, technical, and complex clerical accounting work of above average difficulty in connection with the preparation, review, and maintenance of financial and statistical records; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned management and supervisory staff. Exercises no direct supervision over staff. CLASS CHARACTERISTICS This is the fully qualified journey-level classification in the clerical accounting series. Positions at this level perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. ESSENTIAL FUNCTIONS Audits, balances, and reconciles ledgers, journals, accounting records and reports with control figures, analyzes accounts, researches discrepancies and posts correcting entries; reconciles bank statements. Participates in a variety of accounting activities, including accounts payable, accounts receivable, payroll and the preparation of departmental reports, audit of bills and invoices, balancing of cash drawer, and preparation of deposits. Tracks, maintains, and analyzes capital outlay invoices, donated assets, and creates journal entries as an investment to fixed assets. Monitors and maintains a variety of government grant funds and prepares reimbursement billings. Maintains credit card accounts; processes receipts and reconciles with credit card statements. Processes invoice requests; creates and maintains new accounts. Assists in budget preparation, including development of reports and formulas, analysis of operating costs, and research of past expenditures as requested. Reviews timesheets submitted by consultants for work performed on developer accounts, posts to developer accounts and posts appropriate overhead revenue to City's general fund; verifies timesheets against consultant invoices and checks appropriate amounts against approved contracts; processes consultant invoices for accounts payable payments. Prepares year-end audit schedules as per assigned funds. Updates and maintains cash in lieu report. Posts wire transfers and handwritten checks for bonds. Verifies, posts and records a variety of financial transactions; prepares and maintains databases, records, and a variety of periodic and special financial, accounting and statistical reports; generates reports by computer and balances them appropriately. Enters and retrieves information and data using standard word processing and spreadsheet software, as well as accounting, financial, and other related electronic information systems specific to the department to which assigned. Generates and assists in the preparation of monthly, quarterly, and year-end financial, summary and technical reports. Assists customers, departments, and employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or department specific issues and problems; researches issues regarding specific transactions; and updates related files and departments on action items. Assists supervisor(s) with special projects as required. Observes and complies with City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: High School Diploma or equivalent (GED), supplemented by completion of high school level or above coursework in bookkeeping or accounting. Two (2) years of clerical accounting experience which included public contact work similar to that of an Accounting Assistant with the City of Murrieta. LICENSES AND CERTIFICATIONS None. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Generally accepted accounting principles. Principles and practices of accounting including governmental accounting. Principles and practices of data collection and report preparation. Principles and procedures of financial record keeping and reporting. Principles and practices of budget development and implementation. Methods and techniques of coding, verifying, balancing, and reconciling accounting records. Business arithmetic and basic financial and statistical techniques. Record-keeping principles and procedures. City and mandated safety rules, regulations, and protocols. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. ABILITY TO Prepare a variety of financial data and supporting reports. Maintain accurate and current financial records. Prepare clear and concise reports. Make thorough and accurate arithmetic, financial, and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work. Establish and maintain a variety of filing, record-keeping, and tracking systems. Understand and follow oral and written instructions. Organize own work, set priorities, and meet critical deadlines. Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and Live Scan background screening. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 115,000 people. Family-oriented with more than 52 parks, 1,300 acres of trails and some of the nation's top school(s), It is consistently ranked the top place to live in SW Riverside County and one of the safest cities in California. With some of the lowest unemployment in the state, City-based Police and Fire, and a high median income, Murrieta's offers its residents an exceptional quality-of-life in an engaged and connected community. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 6.5% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,537.64 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays for 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays for 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays for 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions and/orICMA-RC. The City shall contribute a matching amount not to exceed $1,200 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Please indicate the highest level of education that you have completed. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 03 Have you completed coursework in accounting, bookkeeping, or a field related to the work? Yes No 04 How many years of progressively responsible accounting experience do you have? No experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four years 05 Please select from the following which describe your experience preparing, maintaining, and reconciling accounting/financial records. Note: Select only the areas where you have at least one year experience. Petty cash Deposits Travel reimbursements Payables (purchase orders, claims, or other methods of payment) Cashiering Ordering/receiving goods (inventory) Invoicing Assisting in the preparation of financial reports (balance sheets, income statements, statement of cash flows, etc.) Accounts receivable Preparing and reconciling general ledgers Reconciling accounts (i.e., checking for errors, balancing, verifying information with original source, etc.) None of the above 06 Describe your experience and level of responsibility preparing, maintaining, and reconciling each of your selections in the previous question. In your response, include: The specific record, report, account, claim, etc. Your specific role during each phase (inception to completion) of the process The specific action performed (posting, computing totals, reconciling, reviewing, etc.) Frequency performing this job duty The type of computer software used Any applicable training you have received Also include your employer, your job title, and employment dates. You may include more than one employer. Please ensure that this experience is also fully detailed on your application. If you do not have any applicable experience, please indicate N/A. 07 Please select your level of proficiency with Microsoft Excel or comparable software. No experience Basic: Creating spreadsheets/worksheets; data entry; using and creating simple formulas; etc. Intermediate: Using complex formulas; creating charts and graphs; using macros; freezing/unfreezing panes; filtering/sorting, hiding/un-hiding data; etc. Advanced: Creating macros; creating complex spreadsheets; importing/extracting data from multiple sources and worksheets; pivot tables, V-lookup, etc. 08 Describe your experience using Microsoft Excel or comparable software. In your response, provide a few examples to demonstrate your level of proficiency including the type of spreadsheets created; how and if you created the spreadsheets; the purpose of the spreadsheets; and your level of responsibility inputting, retrieving, and maintaining data. Also, include any specialized training you have received related to Excel or comparable software. If you do not have any applicable experience, please indicate N/A. 09 Please select your level of proficiency with Microsoft Word or comparable software. No experience Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc. Intermediate: Creating letter templates; creating and using styles; custing and pasting from unlike data sources; mail merge; setting up tabs, tables, and headers/footers; customizing toolbars; embedding Excel data; etc. Advanced: Creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc. 10 Describe your experience using Microsoft Word or comparable software. In your response, provide a few examples to demonstrate your level of proficiency including the type of documents created; how and if you created the documents; the purpose of the documents. Also, include any specialized training you have received related to Word or comparable software. If you do not have any applicable experience, please indicate N/A. 11 Please select from the following other applicable computer software you have used to prepare, maintain, process, and reconcile financial records, accounts, reports, statements, etc. Microsoft Outlook or comparable software Superion OneSolution Proprietary software Other N/A 12 Describe your experience using each of your selections in the previous question. In your response, include the specific computer software used, a few examples detailing the work you performed which demonstrates your level of proficiency, actions performed, and frequency of use. Also, include any specialized training you have received related to the software. If you do not have any applicable experience, please indicate N/A. 13 Please select from the following the types of customers you have assisted with their financial and/or accounting transactions. Note: Select only those areas where you have at least one year of experience. Public Other department and outside agency representatives Vendors N/A Required Question Closing Date/Time: 3/9/2021 11:59 PM Pacific
Feb 12, 2021
Full Time
Description and Essential Functions Connected by Amazing Employees The City of Murrieta is accepting applications for the position of Accounting Specialist to fill one (1) current vacancy for our Finance Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. D EFINITION Under general supervision, performs a variety of specialized, technical, and complex clerical accounting work of above average difficulty in connection with the preparation, review, and maintenance of financial and statistical records; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned management and supervisory staff. Exercises no direct supervision over staff. CLASS CHARACTERISTICS This is the fully qualified journey-level classification in the clerical accounting series. Positions at this level perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. ESSENTIAL FUNCTIONS Audits, balances, and reconciles ledgers, journals, accounting records and reports with control figures, analyzes accounts, researches discrepancies and posts correcting entries; reconciles bank statements. Participates in a variety of accounting activities, including accounts payable, accounts receivable, payroll and the preparation of departmental reports, audit of bills and invoices, balancing of cash drawer, and preparation of deposits. Tracks, maintains, and analyzes capital outlay invoices, donated assets, and creates journal entries as an investment to fixed assets. Monitors and maintains a variety of government grant funds and prepares reimbursement billings. Maintains credit card accounts; processes receipts and reconciles with credit card statements. Processes invoice requests; creates and maintains new accounts. Assists in budget preparation, including development of reports and formulas, analysis of operating costs, and research of past expenditures as requested. Reviews timesheets submitted by consultants for work performed on developer accounts, posts to developer accounts and posts appropriate overhead revenue to City's general fund; verifies timesheets against consultant invoices and checks appropriate amounts against approved contracts; processes consultant invoices for accounts payable payments. Prepares year-end audit schedules as per assigned funds. Updates and maintains cash in lieu report. Posts wire transfers and handwritten checks for bonds. Verifies, posts and records a variety of financial transactions; prepares and maintains databases, records, and a variety of periodic and special financial, accounting and statistical reports; generates reports by computer and balances them appropriately. Enters and retrieves information and data using standard word processing and spreadsheet software, as well as accounting, financial, and other related electronic information systems specific to the department to which assigned. Generates and assists in the preparation of monthly, quarterly, and year-end financial, summary and technical reports. Assists customers, departments, and employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or department specific issues and problems; researches issues regarding specific transactions; and updates related files and departments on action items. Assists supervisor(s) with special projects as required. Observes and complies with City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: High School Diploma or equivalent (GED), supplemented by completion of high school level or above coursework in bookkeeping or accounting. Two (2) years of clerical accounting experience which included public contact work similar to that of an Accounting Assistant with the City of Murrieta. LICENSES AND CERTIFICATIONS None. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Generally accepted accounting principles. Principles and practices of accounting including governmental accounting. Principles and practices of data collection and report preparation. Principles and procedures of financial record keeping and reporting. Principles and practices of budget development and implementation. Methods and techniques of coding, verifying, balancing, and reconciling accounting records. Business arithmetic and basic financial and statistical techniques. Record-keeping principles and procedures. City and mandated safety rules, regulations, and protocols. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. ABILITY TO Prepare a variety of financial data and supporting reports. Maintain accurate and current financial records. Prepare clear and concise reports. Make thorough and accurate arithmetic, financial, and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work. Establish and maintain a variety of filing, record-keeping, and tracking systems. Understand and follow oral and written instructions. Organize own work, set priorities, and meet critical deadlines. Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and Live Scan background screening. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 115,000 people. Family-oriented with more than 52 parks, 1,300 acres of trails and some of the nation's top school(s), It is consistently ranked the top place to live in SW Riverside County and one of the safest cities in California. With some of the lowest unemployment in the state, City-based Police and Fire, and a high median income, Murrieta's offers its residents an exceptional quality-of-life in an engaged and connected community. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 6.5% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,537.64 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays for 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays for 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays for 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions and/orICMA-RC. The City shall contribute a matching amount not to exceed $1,200 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Please indicate the highest level of education that you have completed. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 03 Have you completed coursework in accounting, bookkeeping, or a field related to the work? Yes No 04 How many years of progressively responsible accounting experience do you have? No experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four years 05 Please select from the following which describe your experience preparing, maintaining, and reconciling accounting/financial records. Note: Select only the areas where you have at least one year experience. Petty cash Deposits Travel reimbursements Payables (purchase orders, claims, or other methods of payment) Cashiering Ordering/receiving goods (inventory) Invoicing Assisting in the preparation of financial reports (balance sheets, income statements, statement of cash flows, etc.) Accounts receivable Preparing and reconciling general ledgers Reconciling accounts (i.e., checking for errors, balancing, verifying information with original source, etc.) None of the above 06 Describe your experience and level of responsibility preparing, maintaining, and reconciling each of your selections in the previous question. In your response, include: The specific record, report, account, claim, etc. Your specific role during each phase (inception to completion) of the process The specific action performed (posting, computing totals, reconciling, reviewing, etc.) Frequency performing this job duty The type of computer software used Any applicable training you have received Also include your employer, your job title, and employment dates. You may include more than one employer. Please ensure that this experience is also fully detailed on your application. If you do not have any applicable experience, please indicate N/A. 07 Please select your level of proficiency with Microsoft Excel or comparable software. No experience Basic: Creating spreadsheets/worksheets; data entry; using and creating simple formulas; etc. Intermediate: Using complex formulas; creating charts and graphs; using macros; freezing/unfreezing panes; filtering/sorting, hiding/un-hiding data; etc. Advanced: Creating macros; creating complex spreadsheets; importing/extracting data from multiple sources and worksheets; pivot tables, V-lookup, etc. 08 Describe your experience using Microsoft Excel or comparable software. In your response, provide a few examples to demonstrate your level of proficiency including the type of spreadsheets created; how and if you created the spreadsheets; the purpose of the spreadsheets; and your level of responsibility inputting, retrieving, and maintaining data. Also, include any specialized training you have received related to Excel or comparable software. If you do not have any applicable experience, please indicate N/A. 09 Please select your level of proficiency with Microsoft Word or comparable software. No experience Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc. Intermediate: Creating letter templates; creating and using styles; custing and pasting from unlike data sources; mail merge; setting up tabs, tables, and headers/footers; customizing toolbars; embedding Excel data; etc. Advanced: Creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc. 10 Describe your experience using Microsoft Word or comparable software. In your response, provide a few examples to demonstrate your level of proficiency including the type of documents created; how and if you created the documents; the purpose of the documents. Also, include any specialized training you have received related to Word or comparable software. If you do not have any applicable experience, please indicate N/A. 11 Please select from the following other applicable computer software you have used to prepare, maintain, process, and reconcile financial records, accounts, reports, statements, etc. Microsoft Outlook or comparable software Superion OneSolution Proprietary software Other N/A 12 Describe your experience using each of your selections in the previous question. In your response, include the specific computer software used, a few examples detailing the work you performed which demonstrates your level of proficiency, actions performed, and frequency of use. Also, include any specialized training you have received related to the software. If you do not have any applicable experience, please indicate N/A. 13 Please select from the following the types of customers you have assisted with their financial and/or accounting transactions. Note: Select only those areas where you have at least one year of experience. Public Other department and outside agency representatives Vendors N/A Required Question Closing Date/Time: 3/9/2021 11:59 PM Pacific
Texas Tech University Health Sciences Center
Lubbock, TX, USA
Position Description Performs professional level analysis and control functions in area of assignment. Major/Essential Functions Provide post-award technical assistance, support, and management of grants awarded from NIH for an assigned campus/school Reviews National Institutes of Health, National Science Foundation, Agency Healthcare Research and Quality and Substance Abuse and Mental Health Services Administration grant applications for compliance and agency guidelines; provides education and support to faculty/staff during the proposal development process. Serves as primary reviewer for an assigned campus/school. Reviews account set-up budgets and budget revisions for grant awards to ensure accuracy and appropriateness in terms of the sponsor's guidelines and institutional policy/procedures Assist and coordinate with Accounting Services related to the appropriate management of grant accounts. Creates and maintains electronic and hard files with relevant information from the application phase through the award/rejection process and until full closure of the project. Stays abreast of general federal grant guidelines and policies and electronic submission development Negotiates federal subcontracts and process associated documentation. Facilitate the transfer of existing grants in the portfolio from another institution to TTUHSC. Administer the process of assigning eRA Commons usernames to faculty, post-doctoral and graduate students for the management of NIH grant applications and awards. Use applicable TTUHSC information systems (e.g. Cognos, Cayuse) to access data relevant to grant applications and accounts. Assist in maintaining database information to provide various reports Supports the Service Plus Philosophy of Texas Tech University Health Sciences Center; adheres to institutional and departmental safety policies and procedures. Required Qualifications Bachelor's degree in related field. Three (3) years related experience; OR a combination of related education and/or experience to equal seven years. Preferred Qualifications Coursework or experience related to grants and contracts administration. Experience in a medical institution preferred. Required Attachments Cover Letter, Resume / CV Optional Attachments Professional/Personal Reference Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Feb 10, 2021
Position Description Performs professional level analysis and control functions in area of assignment. Major/Essential Functions Provide post-award technical assistance, support, and management of grants awarded from NIH for an assigned campus/school Reviews National Institutes of Health, National Science Foundation, Agency Healthcare Research and Quality and Substance Abuse and Mental Health Services Administration grant applications for compliance and agency guidelines; provides education and support to faculty/staff during the proposal development process. Serves as primary reviewer for an assigned campus/school. Reviews account set-up budgets and budget revisions for grant awards to ensure accuracy and appropriateness in terms of the sponsor's guidelines and institutional policy/procedures Assist and coordinate with Accounting Services related to the appropriate management of grant accounts. Creates and maintains electronic and hard files with relevant information from the application phase through the award/rejection process and until full closure of the project. Stays abreast of general federal grant guidelines and policies and electronic submission development Negotiates federal subcontracts and process associated documentation. Facilitate the transfer of existing grants in the portfolio from another institution to TTUHSC. Administer the process of assigning eRA Commons usernames to faculty, post-doctoral and graduate students for the management of NIH grant applications and awards. Use applicable TTUHSC information systems (e.g. Cognos, Cayuse) to access data relevant to grant applications and accounts. Assist in maintaining database information to provide various reports Supports the Service Plus Philosophy of Texas Tech University Health Sciences Center; adheres to institutional and departmental safety policies and procedures. Required Qualifications Bachelor's degree in related field. Three (3) years related experience; OR a combination of related education and/or experience to equal seven years. Preferred Qualifications Coursework or experience related to grants and contracts administration. Experience in a medical institution preferred. Required Attachments Cover Letter, Resume / CV Optional Attachments Professional/Personal Reference Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration or other relevant field. Experience may substitute up to the maximum of four (4) years. Notes to Applicants This non-exempt position is primarily responsible for procuring goods and services for the Department in coordination with the Central Purchasing Office. This will involve developing scopes of work/specifications, conducting spot purchases by soliciting and awarding informal quotes, issuing purchase orders, responding to contractual questions from sworn officers and civilian staff and providing assistance and support in regards to City of Austin purchasing policies and procedures. Further, this position will be tasked with contract compliance duties such as monitoring contractor performance & expenditures for assigned contracts, coordinating the execution of contract extension options, and responding to vendor disputes, customer complaints, and change orders. Other Information: The top candidate(s) will be required to take an assessment to evaluate required skills for this position When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. Provide each job title and employment dates for all jobs included on the application. Please include contact information for previous employers. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used. Please note that we are not accepting resumes so a complete application is essential. Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Benefits: Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Copy address below to find more information: http://www.austintexas.gov/department/active-employee-benefits Secondary Employment: All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. APD must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD , as well as current APD employees considering Secondary employment. Background Check: Must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Copy address below to find more information: https://www.dps.texas.gov/SecurityReview/documents/tcicAccessPolicyChart.pdf Pay Range $19.16 - $23.95 Hours Monday - Friday 8:00am - 5:00pm. Job Close Date 03/09/2021 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 715 East 8th Street Austin, Texas 78701 Preferred Qualifications Demonstrated City, County, State, Federal or other public sector/governmental procurement experience Demonstrated experience researching and issuing solicitations for goods and/or services. Demonstrated experience developing requirements, scopes of work, specifications, or other similar technical documents. Demonstrated experience managing contracts from beginning to closeout. Basic proficiency with Microsoft Office Suite (Word, Excel and Outlook). Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs spot buying by placing orders off of existing contracts and soliciting and awarding informal quotes (per Central Purchasing policy limitations). Prepares for bid processes by compiling contract requirements from designated departmental liaisons, recommending commodities or scopes of work to include on contract bids, and preparing purchase documents for bid. Maintains contract database(s) spreadsheets and/or other contract management software tools for assigned contracts. Monitors assigned contracts or grants to ensure effectiveness by reviewing contract's dollar balance and time remaining, recommending extension of an existing contract or preparing for new bid process. Monitors contractor and subcontractor performance for compliance to contract terms and conditions by reviewing contractor performance, compiling contractor performance evaluation information, resolving minor contract issues and reporting major contract problems to supervisor. Researches contract information such as contractor performance, supply chain effectiveness, contract expenditures, purchase history, etc. and prepares reports for management, team members and customers. Responsibilities- Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of City practice, policy and procedures. Knowledge of contract development, contract language, terms, conditions, etc. Knowledge of Federal, State and Local laws. Knowledge of basic purchasing practices and techniques Skill in using computers and related software applications Skill in effective oral and written communication Skill in establishing and maintaining good working relationships with other City employees, vendors and the public. Skill in resolving routine contractual issues Skill in planning and organizing Skill in handling multiple tasks and prioritizing Ability to exercise good judgment, tact and diplomacy in public dealings Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited four (4) year college or university with major coursework in Business Administration, Public Administration or other relevant field. Experience may substitute up to the maximum of four (4) years. Do you meet the minimum qualification? Yes No * How many years of experience do you have researching and sourcing goods and services? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your experience researching and sourcing goods and services, including the specific positions listed on your application in which you performed these duties. (Open Ended Question) * How many years of experience do you have managing contracts from beginning to closeout? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your experience managing contracts from beginning to closeout, including the specific positions listed on your application in which you performed these duties. (Open Ended Question) * How many years of experience do you have developing requirements, statements of work, scopes and/or specifications? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe a few scope of work or specification documents you developed in your prior work experience, including your approach to developing a successful technical document. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel and Outlook? No experience Basic: create/edit simple documents, spreadsheets, emails, & simple presentations. Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields create a variety of presentations, & reformat individual slides. Advanced: create/edit complex documents, spreadsheets, presentations; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another create/edit complex, professional-quality * How many years of experience do you have working with City, County, State, Federal or other public sector purchasing regulations? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your City, County, State, Federal or other public sector/governmental procurement experience, including the specific positions listed on your application in which you gained this experience. If this does not apply to you, please put N/A. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Have you listed all relevant work experience in this application? Yes No * This position requires a CJIS fingerprint based background check. Are you willing to complete a CJIS background check and maintain CJIS eligibility? Yes No Optional & Required Documents Required Documents Optional Documents Cover Letter Other Document
Feb 24, 2021
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration or other relevant field. Experience may substitute up to the maximum of four (4) years. Notes to Applicants This non-exempt position is primarily responsible for procuring goods and services for the Department in coordination with the Central Purchasing Office. This will involve developing scopes of work/specifications, conducting spot purchases by soliciting and awarding informal quotes, issuing purchase orders, responding to contractual questions from sworn officers and civilian staff and providing assistance and support in regards to City of Austin purchasing policies and procedures. Further, this position will be tasked with contract compliance duties such as monitoring contractor performance & expenditures for assigned contracts, coordinating the execution of contract extension options, and responding to vendor disputes, customer complaints, and change orders. Other Information: The top candidate(s) will be required to take an assessment to evaluate required skills for this position When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. Provide each job title and employment dates for all jobs included on the application. Please include contact information for previous employers. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used. Please note that we are not accepting resumes so a complete application is essential. Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Benefits: Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Copy address below to find more information: http://www.austintexas.gov/department/active-employee-benefits Secondary Employment: All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. APD must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD , as well as current APD employees considering Secondary employment. Background Check: Must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Copy address below to find more information: https://www.dps.texas.gov/SecurityReview/documents/tcicAccessPolicyChart.pdf Pay Range $19.16 - $23.95 Hours Monday - Friday 8:00am - 5:00pm. Job Close Date 03/09/2021 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 715 East 8th Street Austin, Texas 78701 Preferred Qualifications Demonstrated City, County, State, Federal or other public sector/governmental procurement experience Demonstrated experience researching and issuing solicitations for goods and/or services. Demonstrated experience developing requirements, scopes of work, specifications, or other similar technical documents. Demonstrated experience managing contracts from beginning to closeout. Basic proficiency with Microsoft Office Suite (Word, Excel and Outlook). Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs spot buying by placing orders off of existing contracts and soliciting and awarding informal quotes (per Central Purchasing policy limitations). Prepares for bid processes by compiling contract requirements from designated departmental liaisons, recommending commodities or scopes of work to include on contract bids, and preparing purchase documents for bid. Maintains contract database(s) spreadsheets and/or other contract management software tools for assigned contracts. Monitors assigned contracts or grants to ensure effectiveness by reviewing contract's dollar balance and time remaining, recommending extension of an existing contract or preparing for new bid process. Monitors contractor and subcontractor performance for compliance to contract terms and conditions by reviewing contractor performance, compiling contractor performance evaluation information, resolving minor contract issues and reporting major contract problems to supervisor. Researches contract information such as contractor performance, supply chain effectiveness, contract expenditures, purchase history, etc. and prepares reports for management, team members and customers. Responsibilities- Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of City practice, policy and procedures. Knowledge of contract development, contract language, terms, conditions, etc. Knowledge of Federal, State and Local laws. Knowledge of basic purchasing practices and techniques Skill in using computers and related software applications Skill in effective oral and written communication Skill in establishing and maintaining good working relationships with other City employees, vendors and the public. Skill in resolving routine contractual issues Skill in planning and organizing Skill in handling multiple tasks and prioritizing Ability to exercise good judgment, tact and diplomacy in public dealings Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited four (4) year college or university with major coursework in Business Administration, Public Administration or other relevant field. Experience may substitute up to the maximum of four (4) years. Do you meet the minimum qualification? Yes No * How many years of experience do you have researching and sourcing goods and services? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your experience researching and sourcing goods and services, including the specific positions listed on your application in which you performed these duties. (Open Ended Question) * How many years of experience do you have managing contracts from beginning to closeout? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your experience managing contracts from beginning to closeout, including the specific positions listed on your application in which you performed these duties. (Open Ended Question) * How many years of experience do you have developing requirements, statements of work, scopes and/or specifications? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe a few scope of work or specification documents you developed in your prior work experience, including your approach to developing a successful technical document. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel and Outlook? No experience Basic: create/edit simple documents, spreadsheets, emails, & simple presentations. Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields create a variety of presentations, & reformat individual slides. Advanced: create/edit complex documents, spreadsheets, presentations; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another create/edit complex, professional-quality * How many years of experience do you have working with City, County, State, Federal or other public sector purchasing regulations? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Please describe your City, County, State, Federal or other public sector/governmental procurement experience, including the specific positions listed on your application in which you gained this experience. If this does not apply to you, please put N/A. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Have you listed all relevant work experience in this application? Yes No * This position requires a CJIS fingerprint based background check. Are you willing to complete a CJIS background check and maintain CJIS eligibility? Yes No Optional & Required Documents Required Documents Optional Documents Cover Letter Other Document
NOTES Bilingual candidates are encouraged to apply. All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Locations: Cambridge, Lowell, Framingham, & Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 04, 2021
Full Time
NOTES Bilingual candidates are encouraged to apply. All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Locations: Cambridge, Lowell, Framingham, & Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
MASSACHUSETTS TRIAL COURT
Fall River | US-MA-Taunton, MA, US
NOTES Sucessful candidate must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Locations: Fall River, Taunton, New Bedford, & Attleboro. Bilingual (Spanish / Cape Verdean Creole / Portuguese) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 04, 2021
Full Time
NOTES Sucessful candidate must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Locations: Fall River, Taunton, New Bedford, & Attleboro. Bilingual (Spanish / Cape Verdean Creole / Portuguese) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual (Spanish) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 04, 2021
Full Time
NOTES Bilingual (Spanish) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 04, 2021
Full Time
NOTES Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 04, 2021
Full Time
NOTES Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Prior administrative experience. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual (Spanish, Cape Verdean Creole, Mandarin/Cantonese, Korean) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Feb 25, 2021
Full Time
NOTES Bilingual (Spanish, Cape Verdean Creole, Mandarin/Cantonese, Korean) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service POSITION SUMMARY SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. MAJOR DUTIES Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; Requests information from other agencies, departments, and or courts; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning case processing activities; and, Performs related duties as required. Probation Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary; Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required; Serves as a "floating case specialist" who is able to fill-in for employees within other work units as required; and, Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies; Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed; Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor; Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; Assists in the training of new employees and in the ongoing training of other employees. Serves as a "floating case specialist" who is able to perform the full-range of case processing duties within an office during absences as required; Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; and, Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems; Compiles statistical information on probation activities and prepares periodic reports; Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures; Assists in researching open cases to determine their status and to determine further action to be taken; Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files; Provides assistance to staff in the use of word processing and other software applications; May provide regular assistance and coordination to personnel assigned to the courtroom; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are the preferred qualifications for this job posting: 1+ years of external/public-facing customer service. Bi-lingual applicants are encouraged to apply. Probation Case Specialist II Additional Requirements: A minimum of two of years of experience as a Probation Case Specialist I. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: A minimum of two years of experience as a Probation Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: A minimum of two years of experience as a Probation Case Specialist III. Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Demonstrated ability to conduct research on case files and systems and to prepare reports. OTHER Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
THIS POSTING IS FOR THE INTEGRATED WASTE MANAGEMENT DIVISION OF THE RESOURCE MANAGEMENT AGENCY Under direction, assists in the development implementation of county-wide programs as part of the San Benito County Integrated Waste Management Regional Agency (Regional Agency) which consists of the Cities of Hollister and San Juan Bautista and unincorporated San Benito County, for solid waste source reduction, reuse, recycling, and resource recovery; performs other related duties. The IWM Staff Services Specialist assists the IWM Division in compliance with all federal, state and local regulatory requirements for solid waste management programs for the Regional Agency. The IWM Staff Services Specialist performs additional duties as assigned by the County's Resource Management Agency Director. Under general supervision, a Staff Services Specialist performs a variety of technical administrative duties in support of facilities management, budget, administrative functions, or department projects, or programs that require a thorough knowledge of the terminology, procedures, and practices for the assigned functional area. Areas of responsibility include, but are not limited to: researching, compiling, and reviewing data and information; processing financial and administrative records; creating and maintaining reports, records, spreadsheets, and files; coordinating technical administrative support services activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), program evaluation for funded programs; and participating in special projects, studies, and presentations. DISTINGUISHING CHARACTERISTICS The work performed emphasizes decisions, processes, and procedures that require incumbents to use substantial independent judgment within established laws, regulations, policies, and/or guidelines. Incumbents must apply a thorough knowledge of applicable laws, regulations, policies, and procedures in order to make both routine and non-routine decisions. When encountering a new or unfamiliar problem, incumbents are expected to evaluate the problem based on their knowledge and experience, and determine the appropriate course of action within their range of authority. However, these types of decisions and actions do not require complex analytical skills or methods, nor do they typically have significant strategic or policy impact. Instead, incumbents primarily support day-to-day departmental and/or program operations; and the scope, scale, and complexity of their work is limited. REPORTS TO May report to a designated manager in an administration, fiscal, or other related capacity. CLASSIFICATIONS SUPERVISED Assignments may focus on one or more of the areas identified below, or may serve as a generalist, performing a wide variety of duties involving multiple administrative functions Assignments may include the supervision of subordinate clerical and/or support staff; however, supervision is not a critical allocation factor but rather an ancillary responsibility. TYPICAL PHYSICAL REQUIREMENTS Sit for extended periods; frequently stand and walk; bend, stoop, and kneel; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX. TYPICAL WORKING CONDITIONS Work is performed in an office environment; continuous contact with other staff and the public. Examples of Duties / Knowledge & Skills Work Performed Duties may include, but are not limited to the following: • Reviews reports, logs, and other documents; obtains and compiles fiscal, statistical, and administrative data and information from multiple sources; tracks and maintains data and prepares summaries and reports for management; notes trends and areas of concern; provides comments and/or recommendations regarding policy, procedure, staffing, program, or organizational changes • Initiates and submits required documentation to purchase equipment, supplies, and other items within an established budget • Participates in departmental meetings; participates on committees and task forces to share information with other agencies or departments; contributes information and suggestions regarding how to improve the efficiency and effectiveness of assigned responsibilities • Reviews, verifies, and processes documents related to department activities including budgets, contracts, grants, claims, legislation, purchasing, and other specialized documents based on area of assignment • Participates in conducting surveys and studies; performs research to track administrative, fiscal, personnel, and operational performance • Maintains routine and complex administrative, accounting, personnel, payroll, and/or fiscal records • Answers questions and provides information to the public, contractors, and vendors; assists in the investigation of complaints and recommends corrective action as necessary to resolve complaints • Prepares presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases, and spreadsheets • Tracks progress of projects, payments, expenditures, and reimbursements • Assists in the administration and coordination of special events, training, programs, or projects; assists in coordinating municipal activities among County departments and/or other organizations • Interprets general or program specific policies, procedures, rules, regulations, contracts, and/or labor agreements • Provides liaison and staff support to committees, commissions, and department management • May supervise the work of subordinate clerical or para-professional support staff, with responsibility for assigning, reviewing and evaluating their work, and initiating appropriate corrective action when needed • Distributes assignments to co-workers, subordinates, contractors, and others; functions as a program or project coordinator with delegated authority to direct the work of staff in a non-supervisory capacity • Prepares and distributes written procedures and other informational materials pertaining to area of assignment; may provide training to groups and individuals regarding procedures and information • Performs or coordinates technical administrative activities and projects For Support Services Option (in addition to the general duties): • Coordinates technical administrative activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), safety and incident reporting, and storekeeping/records management • Receives and prioritizes information on safety and maintenance issues from various sources such as incident reports, hazard reports, service complaints, and/or maintenance requests • Coordinates services and repairs with maintenance staff and/or vendors; conducts inspections, investigations, or interviews as needed to identify problems • Locates and obtains required resources to resolve problems and ensures that proposed solutions comply with established laws, regulations, polices, procedures, and guidelines • Responds to facility-related emergencies • Obtains and evaluates cost estimates/bids from vendors and makes recommendations to management • Drafts and/or designs proposed space configurations (e.g., electrical outlet and network drop placements, furniture placement and configuration, equipment placement) • Plans and facilitates the relocation of individual personnel and/or department locations; coordinates needed assistance for staff or office moves, including information technology, communications, and professional movers • Creates, maintains, and monitors facility related agreements and contracts with outside vendors and contractors; monitors vendor/contractor/landlord performance, ensuring discrepancies or problems are resolved and work is done in accordance with contractual requirements • Acts as the departmental or agency-wide safety representative/coordinator; issues safety tips to staff, reviews and prepares safety policies, provides training to site safety coordinators, and ensures that safety-related reports and documentation are correct and timely For Program Services Option (in addition to the general duties): • Researches and develops public information and educational materials; participates in community outreach efforts to publicize department programs • Develops and compiles training materials; trains extra-help staff and volunteers • Collects, compiles, and tracks data, including caseload data, and provides data summaries, reports, and/or recommendations for program improvement Minimum qualifications & Requirements Two (2) years of full-time experience performing journey-level clerical, secretarial, or administrative support work. And Education: Equivalent of two years (60 semester or 90 quarter units) of coursework in business administration, public administration, personnel, statistics, economics, accounting, or a closely relate field from an accredited college or university. Depending on the assignment, experience involving support services, personnel services, program services, or another specific type of administrative service area may be desirable. Substitution: Additional experience performing routine or complex clerical duties may be substituted for the required education on a year-for-year basis. Special Requirements: Other Information Some positions in these classifications may require possession of a valid California driver license. Employees who drive on county business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the county. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority. Supplemental information Knowledge of: • Technical principles and methods of investigating and resolving administrative problems • Fundamental governmental functions and organizations • Principles of effective customer service • Fundamental arithmetic principles and methods including addition, subtraction, multiplication, division, percentages, and fractions • Principles of effective business communication, including the development of correspondence, reports, and presentations • Basic principles and practices of fiscal, statistical, and administrative research • Principles and practices of effective record keeping • Computer equipment and general office software, including word processing, spreadsheet, electronic mail, and database • English usage, including correct grammar, spelling, and punctuation • Fundamental statistical methods • Basic techniques of project management For Program Services Option (in addition to the general KSAs): • Laws, regulations, and terminology related to program(s) in area of assignment. • Community outreach and public relations practices and techniques • Programs available to client population served by the department Ability to: • Make administrative decisions and take actions based on the interpretation of laws and regulations as well as operating policies and procedures • Prioritize assignments based on broad criteria • Gather, tabulate, validate, summarize, and present data in a meaningful way • Prepare reports and cost projections using readily available information • Read, understand, interpret,and explain complex policies, regulations, legislation, and operating procedures • Operate a personal computer utilizing spreadsheet, word processing, and database software at an intermediate to advanced level • Collect, compile, analyze, and present a variety of data in a meaningful way • Compose professional quality correspondence and letters; write technically detailed reports • Coordinate the efforts of multiple individuals to achieve a work objective • Reason logically and methodically • Recommend and implement procedural changes/improvements • Communicate effectively orally and express ideas clearly • Communicate effectively, in writing, using proper English, including grammar, punctuation, and spelling • Establish and maintain effective working relationships; act as an effective team player • Effectively listen to others, identify, and resolve central problems or issues • Work independently and accept responsibility for actions • Provide training and guidance to co-workers, subordinates, and other department staff • Supervise clerical and/or support employees, if required by the position • Learn and understand the organization and operations of the assigned area and/or outside agencies • Establish priorities, organize work, and meet deadlines In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath. Closing Date/Time: 3/3/2021 5:00 PM Pacific
Feb 25, 2021
Full Time
THIS POSTING IS FOR THE INTEGRATED WASTE MANAGEMENT DIVISION OF THE RESOURCE MANAGEMENT AGENCY Under direction, assists in the development implementation of county-wide programs as part of the San Benito County Integrated Waste Management Regional Agency (Regional Agency) which consists of the Cities of Hollister and San Juan Bautista and unincorporated San Benito County, for solid waste source reduction, reuse, recycling, and resource recovery; performs other related duties. The IWM Staff Services Specialist assists the IWM Division in compliance with all federal, state and local regulatory requirements for solid waste management programs for the Regional Agency. The IWM Staff Services Specialist performs additional duties as assigned by the County's Resource Management Agency Director. Under general supervision, a Staff Services Specialist performs a variety of technical administrative duties in support of facilities management, budget, administrative functions, or department projects, or programs that require a thorough knowledge of the terminology, procedures, and practices for the assigned functional area. Areas of responsibility include, but are not limited to: researching, compiling, and reviewing data and information; processing financial and administrative records; creating and maintaining reports, records, spreadsheets, and files; coordinating technical administrative support services activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), program evaluation for funded programs; and participating in special projects, studies, and presentations. DISTINGUISHING CHARACTERISTICS The work performed emphasizes decisions, processes, and procedures that require incumbents to use substantial independent judgment within established laws, regulations, policies, and/or guidelines. Incumbents must apply a thorough knowledge of applicable laws, regulations, policies, and procedures in order to make both routine and non-routine decisions. When encountering a new or unfamiliar problem, incumbents are expected to evaluate the problem based on their knowledge and experience, and determine the appropriate course of action within their range of authority. However, these types of decisions and actions do not require complex analytical skills or methods, nor do they typically have significant strategic or policy impact. Instead, incumbents primarily support day-to-day departmental and/or program operations; and the scope, scale, and complexity of their work is limited. REPORTS TO May report to a designated manager in an administration, fiscal, or other related capacity. CLASSIFICATIONS SUPERVISED Assignments may focus on one or more of the areas identified below, or may serve as a generalist, performing a wide variety of duties involving multiple administrative functions Assignments may include the supervision of subordinate clerical and/or support staff; however, supervision is not a critical allocation factor but rather an ancillary responsibility. TYPICAL PHYSICAL REQUIREMENTS Sit for extended periods; frequently stand and walk; bend, stoop, and kneel; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX. TYPICAL WORKING CONDITIONS Work is performed in an office environment; continuous contact with other staff and the public. Examples of Duties / Knowledge & Skills Work Performed Duties may include, but are not limited to the following: • Reviews reports, logs, and other documents; obtains and compiles fiscal, statistical, and administrative data and information from multiple sources; tracks and maintains data and prepares summaries and reports for management; notes trends and areas of concern; provides comments and/or recommendations regarding policy, procedure, staffing, program, or organizational changes • Initiates and submits required documentation to purchase equipment, supplies, and other items within an established budget • Participates in departmental meetings; participates on committees and task forces to share information with other agencies or departments; contributes information and suggestions regarding how to improve the efficiency and effectiveness of assigned responsibilities • Reviews, verifies, and processes documents related to department activities including budgets, contracts, grants, claims, legislation, purchasing, and other specialized documents based on area of assignment • Participates in conducting surveys and studies; performs research to track administrative, fiscal, personnel, and operational performance • Maintains routine and complex administrative, accounting, personnel, payroll, and/or fiscal records • Answers questions and provides information to the public, contractors, and vendors; assists in the investigation of complaints and recommends corrective action as necessary to resolve complaints • Prepares presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases, and spreadsheets • Tracks progress of projects, payments, expenditures, and reimbursements • Assists in the administration and coordination of special events, training, programs, or projects; assists in coordinating municipal activities among County departments and/or other organizations • Interprets general or program specific policies, procedures, rules, regulations, contracts, and/or labor agreements • Provides liaison and staff support to committees, commissions, and department management • May supervise the work of subordinate clerical or para-professional support staff, with responsibility for assigning, reviewing and evaluating their work, and initiating appropriate corrective action when needed • Distributes assignments to co-workers, subordinates, contractors, and others; functions as a program or project coordinator with delegated authority to direct the work of staff in a non-supervisory capacity • Prepares and distributes written procedures and other informational materials pertaining to area of assignment; may provide training to groups and individuals regarding procedures and information • Performs or coordinates technical administrative activities and projects For Support Services Option (in addition to the general duties): • Coordinates technical administrative activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), safety and incident reporting, and storekeeping/records management • Receives and prioritizes information on safety and maintenance issues from various sources such as incident reports, hazard reports, service complaints, and/or maintenance requests • Coordinates services and repairs with maintenance staff and/or vendors; conducts inspections, investigations, or interviews as needed to identify problems • Locates and obtains required resources to resolve problems and ensures that proposed solutions comply with established laws, regulations, polices, procedures, and guidelines • Responds to facility-related emergencies • Obtains and evaluates cost estimates/bids from vendors and makes recommendations to management • Drafts and/or designs proposed space configurations (e.g., electrical outlet and network drop placements, furniture placement and configuration, equipment placement) • Plans and facilitates the relocation of individual personnel and/or department locations; coordinates needed assistance for staff or office moves, including information technology, communications, and professional movers • Creates, maintains, and monitors facility related agreements and contracts with outside vendors and contractors; monitors vendor/contractor/landlord performance, ensuring discrepancies or problems are resolved and work is done in accordance with contractual requirements • Acts as the departmental or agency-wide safety representative/coordinator; issues safety tips to staff, reviews and prepares safety policies, provides training to site safety coordinators, and ensures that safety-related reports and documentation are correct and timely For Program Services Option (in addition to the general duties): • Researches and develops public information and educational materials; participates in community outreach efforts to publicize department programs • Develops and compiles training materials; trains extra-help staff and volunteers • Collects, compiles, and tracks data, including caseload data, and provides data summaries, reports, and/or recommendations for program improvement Minimum qualifications & Requirements Two (2) years of full-time experience performing journey-level clerical, secretarial, or administrative support work. And Education: Equivalent of two years (60 semester or 90 quarter units) of coursework in business administration, public administration, personnel, statistics, economics, accounting, or a closely relate field from an accredited college or university. Depending on the assignment, experience involving support services, personnel services, program services, or another specific type of administrative service area may be desirable. Substitution: Additional experience performing routine or complex clerical duties may be substituted for the required education on a year-for-year basis. Special Requirements: Other Information Some positions in these classifications may require possession of a valid California driver license. Employees who drive on county business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the county. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority. Supplemental information Knowledge of: • Technical principles and methods of investigating and resolving administrative problems • Fundamental governmental functions and organizations • Principles of effective customer service • Fundamental arithmetic principles and methods including addition, subtraction, multiplication, division, percentages, and fractions • Principles of effective business communication, including the development of correspondence, reports, and presentations • Basic principles and practices of fiscal, statistical, and administrative research • Principles and practices of effective record keeping • Computer equipment and general office software, including word processing, spreadsheet, electronic mail, and database • English usage, including correct grammar, spelling, and punctuation • Fundamental statistical methods • Basic techniques of project management For Program Services Option (in addition to the general KSAs): • Laws, regulations, and terminology related to program(s) in area of assignment. • Community outreach and public relations practices and techniques • Programs available to client population served by the department Ability to: • Make administrative decisions and take actions based on the interpretation of laws and regulations as well as operating policies and procedures • Prioritize assignments based on broad criteria • Gather, tabulate, validate, summarize, and present data in a meaningful way • Prepare reports and cost projections using readily available information • Read, understand, interpret,and explain complex policies, regulations, legislation, and operating procedures • Operate a personal computer utilizing spreadsheet, word processing, and database software at an intermediate to advanced level • Collect, compile, analyze, and present a variety of data in a meaningful way • Compose professional quality correspondence and letters; write technically detailed reports • Coordinate the efforts of multiple individuals to achieve a work objective • Reason logically and methodically • Recommend and implement procedural changes/improvements • Communicate effectively orally and express ideas clearly • Communicate effectively, in writing, using proper English, including grammar, punctuation, and spelling • Establish and maintain effective working relationships; act as an effective team player • Effectively listen to others, identify, and resolve central problems or issues • Work independently and accept responsibility for actions • Provide training and guidance to co-workers, subordinates, and other department staff • Supervise clerical and/or support employees, if required by the position • Learn and understand the organization and operations of the assigned area and/or outside agencies • Establish priorities, organize work, and meet deadlines In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath. Closing Date/Time: 3/3/2021 5:00 PM Pacific
NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 01, 2021
Full Time
NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES This position is open to fill, but priority will be given to candidates applying within 14 days. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are prefered qualifications for this position: Experience in legal setting Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Feb 25, 2021
Full Time
NOTES This position is open to fill, but priority will be given to candidates applying within 14 days. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are prefered qualifications for this position: Experience in legal setting Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Cal State University (CSU) Dominguez Hills
1000 East Victoria Street, Carson, CA 90747, USA
Description: Position Information This is a full-time, temporary position. ** Successful candidates in these temporary appointments may be appointed from a few days up to one year depending on the assignment. Temporary appointments must end on or before the end of the fiscal year (June 30th of the following year), with the possibility of renewal. May work on-call and weekends. Conditions of Employment Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Application Deadline & Salary Information Review of applications will begin Monday, March 8, 2021, and the position will remain open until March 29, 2021. The salary range for this classification is $4,693 - $8,489 monthly. Major Duties Under the general direction of the Emergency Preparedness Manager, the Emergency Preparedness Specialist will perform complex planning, development, and assessment of emergency preparedness programs and activities to ensure university readiness and preparedness for any and all hazards or incidents. The incumbent will conduct training and instructional program monitoring to increase campus-wide and departmental emergency preparedness. The incumbent will work to improve the University's ability to identify and respond to emergencies and effectively manage incidents. In addition, the Emergency Preparedness Specialist will collaborate with University and Community emergency management departments in order to communicate and participate in health and safety initiatives. The incumbent will respond to emergencies on or around campus. Qualifications Required Education and Experience: Bachelor's degree with four (4) to six (6) years of experience in emergency preparedness programs. Certifications: Valid driver's license and first aid/CPR certification or ability to obtain. Preferred certifications: ICS 300, ICS 400 and NIMS 700. Required Knowledge, Skills and Abilities: Possess comprehensive knowledge of emergency preparedness management programs. Thorough knowledge of policies, procedures, and outside regulations pertaining to federal, state, and local emergency preparedness regulations. Thorough knowledge of instructional training for compliance with emergency preparedness/response in the areas of Incident Command System (ICS), the Standardized Emergency Management System (SEMS), the National Incident Management System (NIMS) and the monitoring of related legislation affecting the campus and/or these agencies. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to... Anticipate problems and address them proactively. Understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions Plan and execute emergency preparedness drills Handle complex issues and problems Train others on new skills and procedures and provide lead work direction Work with representatives from public and private entities and handle potentially sensitive situations Foster relationships internal and external Build collaborative relationships Take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved Possess strong decision-making skills Demonstrate effective communication skills in person and in writing Demonstrated consultative skills in working with internal and external constituent groups Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations Responsibilities 50% Emergency Management/ Preparedness Programs -Plan, develop, and assess campus-wide Emergency Management/Preparedness programs, policies, procedures, and activities. - Review, revise, monitor and distribute the campus Emergency Operations Plan and assist with the evaluation of its effectiveness and assure compliance of the University plan to regulatory requirements. - Evaluate and assess the readiness of the campus Emergency Operations Center (EOC) and participate in the ongoing evaluation of its effectiveness. - Develop, implement and maintain a National Incident Management System (NIMS) compliant emergency training and exercise 3-year calendar for the campus. Create and distribute After Action Reports for all exercises. - Assure that all applicable emergency management and preparedness activities eligible for federal and state funds and grants meet program design requirements for financial reimbursements when applicable. - Oversee the authorization and distribution of the Governmental Emergency Telecommunications Service (GETS) cards on campus. - Ensure that the University is in compliance with all Executive Orders (EO) issued by the Chancellor's Office including EO 1056 and 1014. - Collaborate with Risk Management to mitigate potential non-structural fall hazards on campus before a potential earthquake and gather pre-disaster photos for all campus buildings. - Evaluate and update the infectious disease plans and Campus COVID-19 Response and Safety Plans. - Oversee the COVID-19 Response Team with COVID Case Management, Campus-wide Testing Program Management, and Safety Ambassador Program. - Participate in Emergency Preparedness Committee when necessary to update the EOP and discuss the advancement of emergency preparedness on campus. 20% Training and Instructional Program Monitoring - Develop, evaluate, and coordinate Health and Safety training and instructional training programs in the areas of Emergency Management/ Preparedness and Operational Continuity for the campus community. - Develop campus-wide emergency communications training for use of emergency management/preparedness systems including hands-on operational use of radios, fire extinguisher, computer set-ups and EOC communication features as well as the use of the outdoor campus loudspeaker system. - Maintain a database of instructional requirements for applicable personnel in the areas of continuity and emergency management/preparedness. - Monitor instructional sessions provided by community and local sources to enhance University staff opportunities for training. - Develop, maintain, and provide emergency information and training to campus community and surrounding areas. - Oversee and provide guidance and training to the campus Floor Warden, Building Marshal programs, and Safety Assessment Teams. - Train California Academy of Mathematics and Sciences (CAMS) staff and review emergency plans. - Train staff, volunteers and site coordinators on testing procedures. Monitor and provide feedback and guidance on an ongoing basis and recommend updates as necessary. 15% Campus and Community Partnership Programs - Partner with applicable campus operational departments to develop and coordinate their emergency responsibilities. - Assess, develop, and maintain effective relationships with local, city, county and regional emergency management agencies. - Attend local emergency management meetings such as Community Aware Emergency Response (CAER), Area E, SoCal Emergency Management Consortium, CSU Emergency Managers meetings and others. 10% Administrative support - Maintain the master contact listing for emergency response and support within the University Community and the nearby surrounding areas as well as with the nearby CSU campuses. - Disseminate emergency preparedness information and activities utilizing the University website, newsletters, pamphlets, participation in student life activities, community outreach programs and other activities - Validate campus efforts in instruction, certifications, documentation and selection of materials and supplies with designated federal, state, CSU emergency management/preparedness agencies/departments. - Prepare and issue Emergency Red Bags supplies to new employees during New Employee Orientation. - Catalogue Emergency response supplies and test equipment to ensure availability during emergencies. - Maintain and update all systems, websites and social media accounts regarding Emergency Preparedness. - Update and communicate campus safety plans for evacuation and shelter-in-place scenarios. - In the absence of the Emergency Preparedness Manager, may serve as the primary contact for campus-wide coordination for response, resources and information relating to emergencies/disasters. 5% Other duties as assigned Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S. The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9 Closing Date/Time: March 29, 2021
Feb 15, 2021
Full Time
Description: Position Information This is a full-time, temporary position. ** Successful candidates in these temporary appointments may be appointed from a few days up to one year depending on the assignment. Temporary appointments must end on or before the end of the fiscal year (June 30th of the following year), with the possibility of renewal. May work on-call and weekends. Conditions of Employment Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Application Deadline & Salary Information Review of applications will begin Monday, March 8, 2021, and the position will remain open until March 29, 2021. The salary range for this classification is $4,693 - $8,489 monthly. Major Duties Under the general direction of the Emergency Preparedness Manager, the Emergency Preparedness Specialist will perform complex planning, development, and assessment of emergency preparedness programs and activities to ensure university readiness and preparedness for any and all hazards or incidents. The incumbent will conduct training and instructional program monitoring to increase campus-wide and departmental emergency preparedness. The incumbent will work to improve the University's ability to identify and respond to emergencies and effectively manage incidents. In addition, the Emergency Preparedness Specialist will collaborate with University and Community emergency management departments in order to communicate and participate in health and safety initiatives. The incumbent will respond to emergencies on or around campus. Qualifications Required Education and Experience: Bachelor's degree with four (4) to six (6) years of experience in emergency preparedness programs. Certifications: Valid driver's license and first aid/CPR certification or ability to obtain. Preferred certifications: ICS 300, ICS 400 and NIMS 700. Required Knowledge, Skills and Abilities: Possess comprehensive knowledge of emergency preparedness management programs. Thorough knowledge of policies, procedures, and outside regulations pertaining to federal, state, and local emergency preparedness regulations. Thorough knowledge of instructional training for compliance with emergency preparedness/response in the areas of Incident Command System (ICS), the Standardized Emergency Management System (SEMS), the National Incident Management System (NIMS) and the monitoring of related legislation affecting the campus and/or these agencies. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to... Anticipate problems and address them proactively. Understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions Plan and execute emergency preparedness drills Handle complex issues and problems Train others on new skills and procedures and provide lead work direction Work with representatives from public and private entities and handle potentially sensitive situations Foster relationships internal and external Build collaborative relationships Take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved Possess strong decision-making skills Demonstrate effective communication skills in person and in writing Demonstrated consultative skills in working with internal and external constituent groups Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations Responsibilities 50% Emergency Management/ Preparedness Programs -Plan, develop, and assess campus-wide Emergency Management/Preparedness programs, policies, procedures, and activities. - Review, revise, monitor and distribute the campus Emergency Operations Plan and assist with the evaluation of its effectiveness and assure compliance of the University plan to regulatory requirements. - Evaluate and assess the readiness of the campus Emergency Operations Center (EOC) and participate in the ongoing evaluation of its effectiveness. - Develop, implement and maintain a National Incident Management System (NIMS) compliant emergency training and exercise 3-year calendar for the campus. Create and distribute After Action Reports for all exercises. - Assure that all applicable emergency management and preparedness activities eligible for federal and state funds and grants meet program design requirements for financial reimbursements when applicable. - Oversee the authorization and distribution of the Governmental Emergency Telecommunications Service (GETS) cards on campus. - Ensure that the University is in compliance with all Executive Orders (EO) issued by the Chancellor's Office including EO 1056 and 1014. - Collaborate with Risk Management to mitigate potential non-structural fall hazards on campus before a potential earthquake and gather pre-disaster photos for all campus buildings. - Evaluate and update the infectious disease plans and Campus COVID-19 Response and Safety Plans. - Oversee the COVID-19 Response Team with COVID Case Management, Campus-wide Testing Program Management, and Safety Ambassador Program. - Participate in Emergency Preparedness Committee when necessary to update the EOP and discuss the advancement of emergency preparedness on campus. 20% Training and Instructional Program Monitoring - Develop, evaluate, and coordinate Health and Safety training and instructional training programs in the areas of Emergency Management/ Preparedness and Operational Continuity for the campus community. - Develop campus-wide emergency communications training for use of emergency management/preparedness systems including hands-on operational use of radios, fire extinguisher, computer set-ups and EOC communication features as well as the use of the outdoor campus loudspeaker system. - Maintain a database of instructional requirements for applicable personnel in the areas of continuity and emergency management/preparedness. - Monitor instructional sessions provided by community and local sources to enhance University staff opportunities for training. - Develop, maintain, and provide emergency information and training to campus community and surrounding areas. - Oversee and provide guidance and training to the campus Floor Warden, Building Marshal programs, and Safety Assessment Teams. - Train California Academy of Mathematics and Sciences (CAMS) staff and review emergency plans. - Train staff, volunteers and site coordinators on testing procedures. Monitor and provide feedback and guidance on an ongoing basis and recommend updates as necessary. 15% Campus and Community Partnership Programs - Partner with applicable campus operational departments to develop and coordinate their emergency responsibilities. - Assess, develop, and maintain effective relationships with local, city, county and regional emergency management agencies. - Attend local emergency management meetings such as Community Aware Emergency Response (CAER), Area E, SoCal Emergency Management Consortium, CSU Emergency Managers meetings and others. 10% Administrative support - Maintain the master contact listing for emergency response and support within the University Community and the nearby surrounding areas as well as with the nearby CSU campuses. - Disseminate emergency preparedness information and activities utilizing the University website, newsletters, pamphlets, participation in student life activities, community outreach programs and other activities - Validate campus efforts in instruction, certifications, documentation and selection of materials and supplies with designated federal, state, CSU emergency management/preparedness agencies/departments. - Prepare and issue Emergency Red Bags supplies to new employees during New Employee Orientation. - Catalogue Emergency response supplies and test equipment to ensure availability during emergencies. - Maintain and update all systems, websites and social media accounts regarding Emergency Preparedness. - Update and communicate campus safety plans for evacuation and shelter-in-place scenarios. - In the absence of the Emergency Preparedness Manager, may serve as the primary contact for campus-wide coordination for response, resources and information relating to emergencies/disasters. 5% Other duties as assigned Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S. The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9 Closing Date/Time: March 29, 2021
