City of Fort Worth, TX
Fort Worth, TX, United States
Pay Range: $20.44 - $25.55/hr. Job Posting Closing on: Monday, September 30, 2024 Workdays & Hours: Availability to work any shift between 7am and 7pm, Monday through Friday and overtime as needed. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Call Center Customer Service Representative job is available with The City of Fort Worth Water Department Customer Care Division in our Water Customer Relations Section. You will be responsible for answering incoming phone calls and providing exceptional customer service in a professional manner and in a fast-paced contact/call center environment. Minimum Qualifications: High school diploma or GED Three (3) years of experience directly related customer service Preferred Qualifications: Bilingual, English/Spanish. Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing System or other similar billing software A minimum one year of experience in a contact/call center environment, answering incoming phone calls from an ACD call management system Knowledge of contact/call center concepts, practices, procedures and systems Excellent data entry and typing skills The Sr. Call Center Customer Service Representative job responsibilities include: Handling a large volume of inbound phone calls from an ACD call management system Answering complicated customer requests or inquiries concerning water utility services Resolving customer issues with one call/contact resolution Assisting customers with request for service start-ups, transfers, disconnections, etc Answering questions related to billing, consumption and payment concerns Research, resolve and follow up on customer service concerns and inquiries Meeting or exceeding Key Performance Indicators (KPI) as established by the department Logging of customer service requests in a customer relationship management (CRM) system and consistently notate accurate data on customer accounts, and routing to the appropriate department(s) and/or personnel Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Sep 24, 2024
Full Time
Pay Range: $20.44 - $25.55/hr. Job Posting Closing on: Monday, September 30, 2024 Workdays & Hours: Availability to work any shift between 7am and 7pm, Monday through Friday and overtime as needed. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Call Center Customer Service Representative job is available with The City of Fort Worth Water Department Customer Care Division in our Water Customer Relations Section. You will be responsible for answering incoming phone calls and providing exceptional customer service in a professional manner and in a fast-paced contact/call center environment. Minimum Qualifications: High school diploma or GED Three (3) years of experience directly related customer service Preferred Qualifications: Bilingual, English/Spanish. Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing System or other similar billing software A minimum one year of experience in a contact/call center environment, answering incoming phone calls from an ACD call management system Knowledge of contact/call center concepts, practices, procedures and systems Excellent data entry and typing skills The Sr. Call Center Customer Service Representative job responsibilities include: Handling a large volume of inbound phone calls from an ACD call management system Answering complicated customer requests or inquiries concerning water utility services Resolving customer issues with one call/contact resolution Assisting customers with request for service start-ups, transfers, disconnections, etc Answering questions related to billing, consumption and payment concerns Research, resolve and follow up on customer service concerns and inquiries Meeting or exceeding Key Performance Indicators (KPI) as established by the department Logging of customer service requests in a customer relationship management (CRM) system and consistently notate accurate data on customer accounts, and routing to the appropriate department(s) and/or personnel Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Minimum Qualifications Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants About the job: Join our team as a Customer Service Representative and be the welcoming face of the City of Austin! In this important role, you’ll work the front desk at Austin City Hall and greet visitors, manage multi-line phones, answer questions, and provide guidance to guests. If you’re passionate about delivering outstanding service in a fast-paced and dynamic environment, this is the job for you! About working for Building Services and the City of Austin: Click here to watch the City of Austin Recruitment Video! Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application. The responses to the supplemental questions inquiring about experience should be reflected on your application. Criminal Background Investigation: The position requires a criminal background investigation. Assessments: Assessment(s) may be administered as part of the interview process. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduation degrees) will be required. You must provide proof of education from an accredited organization/institution. Military/Veteran Interview Preference: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Please note that the Department may close the job posting at any time after seven (7) days. Pay Range $23.44 - $26.83 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 10/07/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Experience in a front desk reception or in-person customer support job. Proficiency with Microsoft Office Suite including Word, Excel and Outlook. Bilingual or Multilingual (English & other language(s)). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests Responsibilities - Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent, plus two (2) years of experience in customer service. Do you meet these requirements? Yes No * How many years of experience do you have working as a front desk receptionist or in an administrative capacity in a professional office setting providing strong in person and over the phone customer service? Less than 1 Year 1 - 2 Years 2 - 3 Years 3 - 4 Years More than 4 Years None * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Outlook, Word and Excel? No experience with Microsoft Word or Excel Basic: create/edit simple documents & spreadsheets Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematical formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Are you bilingual in English/Spanish or English/other language? Fluent in two or more languages - read, write, speak Bilingual and able to speak in a second language Bilingual and understand if someone is speaking to me in a second language None of the above * Do you have experience handling complex customer issues and resolving escalated customer calls and/or emails? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Optional Documents
Sep 24, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants About the job: Join our team as a Customer Service Representative and be the welcoming face of the City of Austin! In this important role, you’ll work the front desk at Austin City Hall and greet visitors, manage multi-line phones, answer questions, and provide guidance to guests. If you’re passionate about delivering outstanding service in a fast-paced and dynamic environment, this is the job for you! About working for Building Services and the City of Austin: Click here to watch the City of Austin Recruitment Video! Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application. The responses to the supplemental questions inquiring about experience should be reflected on your application. Criminal Background Investigation: The position requires a criminal background investigation. Assessments: Assessment(s) may be administered as part of the interview process. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduation degrees) will be required. You must provide proof of education from an accredited organization/institution. Military/Veteran Interview Preference: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Please note that the Department may close the job posting at any time after seven (7) days. Pay Range $23.44 - $26.83 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 10/07/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Experience in a front desk reception or in-person customer support job. Proficiency with Microsoft Office Suite including Word, Excel and Outlook. Bilingual or Multilingual (English & other language(s)). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests Responsibilities - Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent, plus two (2) years of experience in customer service. Do you meet these requirements? Yes No * How many years of experience do you have working as a front desk receptionist or in an administrative capacity in a professional office setting providing strong in person and over the phone customer service? Less than 1 Year 1 - 2 Years 2 - 3 Years 3 - 4 Years More than 4 Years None * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Outlook, Word and Excel? No experience with Microsoft Word or Excel Basic: create/edit simple documents & spreadsheets Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematical formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Are you bilingual in English/Spanish or English/other language? Fluent in two or more languages - read, write, speak Bilingual and able to speak in a second language Bilingual and understand if someone is speaking to me in a second language None of the above * Do you have experience handling complex customer issues and resolving escalated customer calls and/or emails? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Optional Documents
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
POSITION SUMMARY The Consolidated Call Center at the Development Services Department at the City of Fort Lauderdale seeks a Customer Service Representative. This position p erforms a wide variety of basic customer services and clerical tasks in support of the City of Fort Lauderdale. They answer inbound telephone calls responding to customer complaints and inquiries and forwards calls to appropriate parties. Read below for more details. This specific vacancy is located in the P ublic Works / City Wide Custome r Service Section of the Consolidated Call Center. P ublic Works / City Wide Custome r Service This particular work shift is Thursday - Monday from 11:30 am - 7:00 pm with Tuesdays & Wednesdays off. This is an essential position and may be required to work during emergencies declared by the City Manager when essential workers may be working any shift, 24 hours daily. High volume call center, responsible for answering all inbound calls through the City of Fort Lauderdale’s customer service phone number.Provides customer service support to various departments within the City of Fort Lauderdale.Answers inquiries by clarifying desired information by researching, locating, and providing information using knowledge of the City’s policies and services.Ability to work with several different systems at the same time, for research purposes, and to assist customers. Cross-training across consolidated call center to help support and back up other divisions within the call center. Bilingual - Spanish speaking highly preferred . Previous experience in a customer support role or call center - preferred . The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. New hires are automatically enrolled in FRS. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify. This job classification is included within the bargaining unit represented by Teamsters Local Union769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment Opens and closes accounts, collects payments assist customers with account inquires and issues Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact Collects payments; explains billing and payment practices Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests Operates a computer in transferring/transcribing/composing various documentation Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues May process and issue various types of permits, certificates, and licenses as required Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing Prepares and distributes various division records, reports, notices and other relevant materials Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel Performs related work as required JOB REQUIREMENTS & WORK ENVIRONMENT High School Diploma or G.E.D. equivalencyOne (1) to three (3) years of general clerical work or customer service experience.Must have excellent phone and verbal communication skills and strong data entry skills.Additional completion of coursework at an accredited college or university, may substitute on a year-for-year basis for the required experience. PREFERENCES : 1. Bilingual (Spanish) highly preferred. 2. One or more years of previous Call Center and Customer Service experience highly preferred. SPECIAL REQUIREMENTS Essential Employees will be required to work during a declared emergency or be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. Shifts could be any time during a 24-hour period, seven days a week and including holidays. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J-204) . The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package. Closing Date/Time: 9/29/2024 11:59 PM Eastern
Sep 21, 2024
Full Time
POSITION SUMMARY The Consolidated Call Center at the Development Services Department at the City of Fort Lauderdale seeks a Customer Service Representative. This position p erforms a wide variety of basic customer services and clerical tasks in support of the City of Fort Lauderdale. They answer inbound telephone calls responding to customer complaints and inquiries and forwards calls to appropriate parties. Read below for more details. This specific vacancy is located in the P ublic Works / City Wide Custome r Service Section of the Consolidated Call Center. P ublic Works / City Wide Custome r Service This particular work shift is Thursday - Monday from 11:30 am - 7:00 pm with Tuesdays & Wednesdays off. This is an essential position and may be required to work during emergencies declared by the City Manager when essential workers may be working any shift, 24 hours daily. High volume call center, responsible for answering all inbound calls through the City of Fort Lauderdale’s customer service phone number.Provides customer service support to various departments within the City of Fort Lauderdale.Answers inquiries by clarifying desired information by researching, locating, and providing information using knowledge of the City’s policies and services.Ability to work with several different systems at the same time, for research purposes, and to assist customers. Cross-training across consolidated call center to help support and back up other divisions within the call center. Bilingual - Spanish speaking highly preferred . Previous experience in a customer support role or call center - preferred . The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. New hires are automatically enrolled in FRS. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify. This job classification is included within the bargaining unit represented by Teamsters Local Union769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment Opens and closes accounts, collects payments assist customers with account inquires and issues Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact Collects payments; explains billing and payment practices Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests Operates a computer in transferring/transcribing/composing various documentation Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues May process and issue various types of permits, certificates, and licenses as required Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing Prepares and distributes various division records, reports, notices and other relevant materials Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel Performs related work as required JOB REQUIREMENTS & WORK ENVIRONMENT High School Diploma or G.E.D. equivalencyOne (1) to three (3) years of general clerical work or customer service experience.Must have excellent phone and verbal communication skills and strong data entry skills.Additional completion of coursework at an accredited college or university, may substitute on a year-for-year basis for the required experience. PREFERENCES : 1. Bilingual (Spanish) highly preferred. 2. One or more years of previous Call Center and Customer Service experience highly preferred. SPECIAL REQUIREMENTS Essential Employees will be required to work during a declared emergency or be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work. Shifts could be any time during a 24-hour period, seven days a week and including holidays. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J-204) . The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package. Closing Date/Time: 9/29/2024 11:59 PM Eastern
City of Sacramento, CA
Sacramento, California, United States
THE POSITION This position’s responsibilities may include cashiering oversight, cash control, bank deposit batching, and radio dispatching support. Additionally, this position provides front counter and phone customer support, including customer escalations. The primary responsibilities also include crafting and responding to customer service e-mails and correspondence, staff training including drafting, amending and implementing complex procedures, performing quality assurance through customer call review, account/billing analysis, and complex billing research. IDEAL CANDIDATE STATEMENT The ideal candidate for this position is equally adept at working within a team and independently, in an environment that requires responding to a high volume of daily customer contacts in person, over the phone, via written and e-mailed correspondence, and/or radio dispatching to City Field Crews. The ideal candidate will value and enjoy providing guidance to staff and exceptional customer service with frequent customer escalations that can, and do, become contentious. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/14/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
THE POSITION This position’s responsibilities may include cashiering oversight, cash control, bank deposit batching, and radio dispatching support. Additionally, this position provides front counter and phone customer support, including customer escalations. The primary responsibilities also include crafting and responding to customer service e-mails and correspondence, staff training including drafting, amending and implementing complex procedures, performing quality assurance through customer call review, account/billing analysis, and complex billing research. IDEAL CANDIDATE STATEMENT The ideal candidate for this position is equally adept at working within a team and independently, in an environment that requires responding to a high volume of daily customer contacts in person, over the phone, via written and e-mailed correspondence, and/or radio dispatching to City Field Crews. The ideal candidate will value and enjoy providing guidance to staff and exceptional customer service with frequent customer escalations that can, and do, become contentious. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/14/2024 11:59 PM Pacific
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The responsibilities of this position include, but are not limited to: Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK CONDITIONS There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an Associate Degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES Preference will be given to applicants with one year of experience using bilingual skills specifically with Spanish and Arabic languages in a customer service environment is required for this role. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858 If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 10/1/2024 11:59 PM Central
Sep 18, 2024
Full Time
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The responsibilities of this position include, but are not limited to: Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK CONDITIONS There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an Associate Degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES Preference will be given to applicants with one year of experience using bilingual skills specifically with Spanish and Arabic languages in a customer service environment is required for this role. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858 If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 10/1/2024 11:59 PM Central
Oklahoma State Department of Health
Garfield County, Oklahoma, United States
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Sep 22, 2024
Full Time
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $19.98 - $26.97 Hourly Job Shift : Day Job Category : Recreation Do you enjoy working with people? Do you pride yourself in providing good customer service? H.A.R.D. is currently hiring multiple Recreation Specialist II's to join our Customer Service Team! Help improve the lives of our community members by connecting them with local parks and recreation opportunities within our District. The Hayward Area Recreation and Park District, known locally as “H.A.R.D.," is an independent special use district created to provide park and recreation services for over 309,000 residents. Our boundaries encompass a 100 square-mile area, which includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland and Fairview and Hayward Acres. The District operates over 135 parks and facilities. Our mission is to enrich the quality of life for our community by providing a variety of recreation activities, parks, and facilities that promote health and wellness, learning, and fun. As a Recreation Specialist II, you will be responsible for providing excellent customer service to instructors, volunteers, and customers, managing daily clerical tasks, collecting data and statistics for reports, and responding to inquiries from outside agencies and the community. You will need to be able to multitask and switch between different tasks throughout the day. The ideal candidate will be detail-oriented, enthusiastic, adaptable, and able to work well both in a team and independently. Previous experience in customer service and clerical roles is preferred. Bilingual in English and Spanish is highly desired. Here are the details about the positions: Available positions: 3 Hourly Rate: $19.98/hour - $26.97/hour Work Location: Multiple locations across the District Work Schedule: Up to 16-hours/week, Mondays - Fridays Typical Work Hours: Between the hours of 9:00AM - 5:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Anticipated Start Date: ASAP Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials Serves as a subject matter expert and trains subordinates within a specialty field Stimulates interest and appreciation for the specialty field Maintains and operates specialized equipment; procures supplies for classes Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty Maintains control of classes or groups Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority Maintains records of participation and collects participant fees Implements and monitors District procedures regarding the safety of participants Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position may be performed in both indoor and outdoor locations, alone or as part of a team. In an indoor environment, the setting may be consistent with an office environment or a specialized recreational venue. In an outdoor environment, incumbents may occasionally be exposed inclement weather conditions. Specialized aspects of the work environment may also include high noise levels, exposure to equipment with moving parts, and exposure to dust. Incumbents may be assigned an irregular working schedule, including weekends, evenings and holidays and may frequently have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio; vision adequate to read fine print and computer screens; bodily movement adequate to sit, walk, and stand frequently, and to reach, turn, bend, kneel, push and pull occasionally; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; and strength to safely perform lifting and carrying of items up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance Instruct adults, children and families in a highly specialized program area Monitor program and participant compliance with District regulations and policies Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation Understand and carry out oral and written instructions Maintain discipline among program participants and observe safety precautions Communicate effectively with a wide range of people Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports Respond appropriately to changing situation Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software Maintain the confidentiality of participant, parent and staff information Maintain cooperative relationships with those contacted in the course of the work Knowledge of: Principles and practices of course development and planning Principles and practices related to assigned specialized program area(s) Principles and practices of leadership and supervision Principles and practices of public relations and complaint resolution Policies, rules and regulations related to assigned activities Education/Experience/Training: At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable Special Requirements: Must possess and maintain a valid California driver’s license If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment
Jul 14, 2024
Part Time
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $19.98 - $26.97 Hourly Job Shift : Day Job Category : Recreation Do you enjoy working with people? Do you pride yourself in providing good customer service? H.A.R.D. is currently hiring multiple Recreation Specialist II's to join our Customer Service Team! Help improve the lives of our community members by connecting them with local parks and recreation opportunities within our District. The Hayward Area Recreation and Park District, known locally as “H.A.R.D.," is an independent special use district created to provide park and recreation services for over 309,000 residents. Our boundaries encompass a 100 square-mile area, which includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland and Fairview and Hayward Acres. The District operates over 135 parks and facilities. Our mission is to enrich the quality of life for our community by providing a variety of recreation activities, parks, and facilities that promote health and wellness, learning, and fun. As a Recreation Specialist II, you will be responsible for providing excellent customer service to instructors, volunteers, and customers, managing daily clerical tasks, collecting data and statistics for reports, and responding to inquiries from outside agencies and the community. You will need to be able to multitask and switch between different tasks throughout the day. The ideal candidate will be detail-oriented, enthusiastic, adaptable, and able to work well both in a team and independently. Previous experience in customer service and clerical roles is preferred. Bilingual in English and Spanish is highly desired. Here are the details about the positions: Available positions: 3 Hourly Rate: $19.98/hour - $26.97/hour Work Location: Multiple locations across the District Work Schedule: Up to 16-hours/week, Mondays - Fridays Typical Work Hours: Between the hours of 9:00AM - 5:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Anticipated Start Date: ASAP Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials Serves as a subject matter expert and trains subordinates within a specialty field Stimulates interest and appreciation for the specialty field Maintains and operates specialized equipment; procures supplies for classes Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty Maintains control of classes or groups Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority Maintains records of participation and collects participant fees Implements and monitors District procedures regarding the safety of participants Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position may be performed in both indoor and outdoor locations, alone or as part of a team. In an indoor environment, the setting may be consistent with an office environment or a specialized recreational venue. In an outdoor environment, incumbents may occasionally be exposed inclement weather conditions. Specialized aspects of the work environment may also include high noise levels, exposure to equipment with moving parts, and exposure to dust. Incumbents may be assigned an irregular working schedule, including weekends, evenings and holidays and may frequently have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio; vision adequate to read fine print and computer screens; bodily movement adequate to sit, walk, and stand frequently, and to reach, turn, bend, kneel, push and pull occasionally; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; and strength to safely perform lifting and carrying of items up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance Instruct adults, children and families in a highly specialized program area Monitor program and participant compliance with District regulations and policies Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation Understand and carry out oral and written instructions Maintain discipline among program participants and observe safety precautions Communicate effectively with a wide range of people Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports Respond appropriately to changing situation Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software Maintain the confidentiality of participant, parent and staff information Maintain cooperative relationships with those contacted in the course of the work Knowledge of: Principles and practices of course development and planning Principles and practices related to assigned specialized program area(s) Principles and practices of leadership and supervision Principles and practices of public relations and complaint resolution Policies, rules and regulations related to assigned activities Education/Experience/Training: At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable Special Requirements: Must possess and maintain a valid California driver’s license If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment
Member Liaison Specialist (Customer Service) CalOptima CalOptima Health is seeking a highly motivated an experienced Member Liaison Specialist to join our team. The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Position Information: Department: Member Liaison Program Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) Work Arrangement: Full Office Duties & Responsibilities: 85% - Member Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution. Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines. Coordinates members' health care and social service needs both within and outside the health network and CalOptima Health during the original interaction. Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program. Guides members in understanding and accessing the benefits under the Whole-Child Model program. Maintains documentation of member cases within the FACETS system. Initiates referrals to internal and external care management departments and government agencies. Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes and helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. 10% - Administrative Support Collaborates with interdepartmental staff in call resolution as needed. Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines. Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is October 7, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-298b40d03db9124ba9b758fd357be32c
Sep 25, 2024
Member Liaison Specialist (Customer Service) CalOptima CalOptima Health is seeking a highly motivated an experienced Member Liaison Specialist to join our team. The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Position Information: Department: Member Liaison Program Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) Work Arrangement: Full Office Duties & Responsibilities: 85% - Member Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution. Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines. Coordinates members' health care and social service needs both within and outside the health network and CalOptima Health during the original interaction. Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program. Guides members in understanding and accessing the benefits under the Whole-Child Model program. Maintains documentation of member cases within the FACETS system. Initiates referrals to internal and external care management departments and government agencies. Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes and helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. 10% - Administrative Support Collaborates with interdepartmental staff in call resolution as needed. Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines. Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is October 7, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-298b40d03db9124ba9b758fd357be32c
Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, provides regional route, schedule, and fare information to the general public for various transit agencies in Los Angeles County and neighboring counties. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Utilizes telephone and computerized equipment to provide route, schedule, fare, and other information to customers by fielding calls and responding to chats and emails Operates network computer, trip planning system workforce optimization, and other software applications Receives and responds to patron questions, concerns, and lost item inquiries Uses maps, reference books, and additional resources to determine walking instructions, detour, and other information, when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees, and other transit service-related information Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience Two years of relevant experience working in a high-volume Call Center assisting customers by phone within the last 10 years One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills preferred Experience assisting customers using email or chat is preferred Familiarity with transit, including public timetables, maps, and the ability to communicate geographical information is preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Required training is 40 hours per week for approximately 4 to 6 weeks Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices, and telephone etiquette Computerized telephone information equipment General office practices and procedures Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Communicating effectively and tactfully, both orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Asking probing questions, understanding customer needs, and completing transactions efficiently Responding appropriately to inquiries and requests for information Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Write coherent and concise responses in real time Display organizational, interpersonal, and problem-solving skills Follow oral and written instructions Understand and relay complex information Convey information clearly, accurately, courteously, and in a timely manner Type with accuracy at 35 net words per minute Multi-task in a fast-paced work environment Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Sep 26, 2024
Full Time
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, provides regional route, schedule, and fare information to the general public for various transit agencies in Los Angeles County and neighboring counties. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Utilizes telephone and computerized equipment to provide route, schedule, fare, and other information to customers by fielding calls and responding to chats and emails Operates network computer, trip planning system workforce optimization, and other software applications Receives and responds to patron questions, concerns, and lost item inquiries Uses maps, reference books, and additional resources to determine walking instructions, detour, and other information, when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees, and other transit service-related information Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience Two years of relevant experience working in a high-volume Call Center assisting customers by phone within the last 10 years One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills preferred Experience assisting customers using email or chat is preferred Familiarity with transit, including public timetables, maps, and the ability to communicate geographical information is preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Required training is 40 hours per week for approximately 4 to 6 weeks Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices, and telephone etiquette Computerized telephone information equipment General office practices and procedures Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Communicating effectively and tactfully, both orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Asking probing questions, understanding customer needs, and completing transactions efficiently Responding appropriately to inquiries and requests for information Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Write coherent and concise responses in real time Display organizational, interpersonal, and problem-solving skills Follow oral and written instructions Understand and relay complex information Convey information clearly, accurately, courteously, and in a timely manner Type with accuracy at 35 net words per minute Multi-task in a fast-paced work environment Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, California, United States
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. Classification: Represented by SHRA Employee Association This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Examination Process : Individuals who pass screening qualifications may be invited to a written exam. Only the most qualified and up to 50 candidates will be invited to a written examination. Up to 16 candidates who pass the written examination will be invited to an oral examination. Only those who successfully pass the oral examination will be placed on an eligible list for this classification. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Job Duties & Responsibilities OTHER DUTIES: All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation. Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability. Living on-site is required and is a condition of employment. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Bilingual pay - 5% additional Downtown parking subsidy of $175/month (eligible locations) Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
Jul 20, 2024
Full Time
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. Classification: Represented by SHRA Employee Association This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Examination Process : Individuals who pass screening qualifications may be invited to a written exam. Only the most qualified and up to 50 candidates will be invited to a written examination. Up to 16 candidates who pass the written examination will be invited to an oral examination. Only those who successfully pass the oral examination will be placed on an eligible list for this classification. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Job Duties & Responsibilities OTHER DUTIES: All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation. Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability. Living on-site is required and is a condition of employment. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Bilingual pay - 5% additional Downtown parking subsidy of $175/month (eligible locations) Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The selected incumbent may work up to 19 hours per week. Work schedule is to be determined. Bilingual pay, if applicable, is an additional $1.01 per hour. This recruitment is open until further notice and may close at any time and without notice, therefore, applicants are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Under general supervision, investigates reports of water waste or other water conservation related requests, prepares reports and notices regarding water waste or water conservation investigations. Assists Water Services Quality Inspectors with data entry for multiple programs, water quality sampling and monitoring, and Fats, Oils and Grease (FOG) program. Assists with special events promoting the City's water quality and conservation programs, sets up/takes down displays and booths for public events, and implements thorough cleaning of all equipment. Performs other related duties as required. Minimum Qualifications Some experience in customer service, data entry, water conservation and/or water quality sampling, and possession of a high school diploma or G.E.D. equivalent; or any equivalent combination of education and experience which provides the knowledge, skills, and abilities listed below. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Microsoft Office (particularly Word, Excel, Outlook); rudimentary writing skills; common tools and equipment used in basic construction, safety precautions and practices in the operation of these common tools and equipment; Orange County native plant material and their use in landscapes. Ability to: understand and follow specific oral and written instructions; use a desktop/laptop computer; perform strenuous manual tasks; operate a full size van or utility truck; use basic hand tools; work alone or in a team and with the public. Skill in: dealing with the customers/public; planting/transplanting plants; the safe use of common tools and equipment used in construction, maintenance, and repair work. SPECIAL MINIMUM REQUIREMENTS Possession and retention of a valid California Class C Driver's License is a condition of employment in this classification. Must be willing and able to lift and carry objects weighing up to 50 lbs. Willing and able to work nights, weekends, or holidays, as needed. Bilingual fluency in English and Spanish or Vietnamese is desirable. Selection Process Applicants are required to complete and submit a City application form and Supplemental Application Form (SAF) online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Human Resources and the hiring department will review the applications received and those candidates possessing the most pertinent qualifications may be invited for an interview by the hiring department. For additional information regarding job duties or schedule, please email Robert Hernandez at ryhernandez@santa-ana.org. Candidates given a job offer will be required to undergo and pass a medical exam and a background record check. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Jul 18, 2024
Part Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The selected incumbent may work up to 19 hours per week. Work schedule is to be determined. Bilingual pay, if applicable, is an additional $1.01 per hour. This recruitment is open until further notice and may close at any time and without notice, therefore, applicants are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Under general supervision, investigates reports of water waste or other water conservation related requests, prepares reports and notices regarding water waste or water conservation investigations. Assists Water Services Quality Inspectors with data entry for multiple programs, water quality sampling and monitoring, and Fats, Oils and Grease (FOG) program. Assists with special events promoting the City's water quality and conservation programs, sets up/takes down displays and booths for public events, and implements thorough cleaning of all equipment. Performs other related duties as required. Minimum Qualifications Some experience in customer service, data entry, water conservation and/or water quality sampling, and possession of a high school diploma or G.E.D. equivalent; or any equivalent combination of education and experience which provides the knowledge, skills, and abilities listed below. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Microsoft Office (particularly Word, Excel, Outlook); rudimentary writing skills; common tools and equipment used in basic construction, safety precautions and practices in the operation of these common tools and equipment; Orange County native plant material and their use in landscapes. Ability to: understand and follow specific oral and written instructions; use a desktop/laptop computer; perform strenuous manual tasks; operate a full size van or utility truck; use basic hand tools; work alone or in a team and with the public. Skill in: dealing with the customers/public; planting/transplanting plants; the safe use of common tools and equipment used in construction, maintenance, and repair work. SPECIAL MINIMUM REQUIREMENTS Possession and retention of a valid California Class C Driver's License is a condition of employment in this classification. Must be willing and able to lift and carry objects weighing up to 50 lbs. Willing and able to work nights, weekends, or holidays, as needed. Bilingual fluency in English and Spanish or Vietnamese is desirable. Selection Process Applicants are required to complete and submit a City application form and Supplemental Application Form (SAF) online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Human Resources and the hiring department will review the applications received and those candidates possessing the most pertinent qualifications may be invited for an interview by the hiring department. For additional information regarding job duties or schedule, please email Robert Hernandez at ryhernandez@santa-ana.org. Candidates given a job offer will be required to undergo and pass a medical exam and a background record check. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
CITY OF FRESNO, CA
Fresno, California, United States
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. Recruitment may close at any time. The Department of Public Utilities Water Division is looking for an energetic individual with excellent communication and presentation skills to join a vigorous team that is striving to raise awareness and preservation of our precious water resources. The Industrial/Commercial Water Conservation Representative performs journey level field and office duties involving extensive public contact, such as; assisting industrial, commercial, governmental and institutional water users to implement effective water conservation measures and enforcement of the provisions of the Fresno Municipal Code and State of California regulations. Is responsible for interactions with Commercial, Industrial, and Institutional (CII) customers, performing conservation surveys, investigating reports of water waste, and assisting with rebate field checks. Will also market the program and advise customers in the use of water conservation measures. This position is a resource to Water Conservation Representatives and coordinates new employee training. Will also market the program and advise customers in the use of water conservation measures. Incumbents may be assigned to work any eight hour shift and may be required to work holidays and weekends. One vacancy currently exists within the Water Division of the Department of Public Utilities. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Pay,Benefits, & Work Schedule HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue (8-14) days per year. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. Graduation from an accredited college or university with a bachelor's degree in environmental science, engineering, or related field AND Two years of experience performing commercial and/or industrial water conservation audits or plant management and engineering. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements. The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno. Possession of a valid California Driver's License may be required at time of appointment. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: Application review - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation. Oral Exam-100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate's knowledge of: water/wastewater regulations, policies, and procedures; industrial and commercial water reuse, recycling, and reclamation systems, practices and methods; inspection methods of commercial and industrial facilities; oral and written communication skills; and principles of good customer service and any other skills required for this position. Candidates must achieve a passing score to qualify for the eligible list. The oral examination has been tentatively scheduled for the week of To Be Determined. Veteran Preference Regulations Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 01/08/2025
Sep 04, 2024
Full Time
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. Recruitment may close at any time. The Department of Public Utilities Water Division is looking for an energetic individual with excellent communication and presentation skills to join a vigorous team that is striving to raise awareness and preservation of our precious water resources. The Industrial/Commercial Water Conservation Representative performs journey level field and office duties involving extensive public contact, such as; assisting industrial, commercial, governmental and institutional water users to implement effective water conservation measures and enforcement of the provisions of the Fresno Municipal Code and State of California regulations. Is responsible for interactions with Commercial, Industrial, and Institutional (CII) customers, performing conservation surveys, investigating reports of water waste, and assisting with rebate field checks. Will also market the program and advise customers in the use of water conservation measures. This position is a resource to Water Conservation Representatives and coordinates new employee training. Will also market the program and advise customers in the use of water conservation measures. Incumbents may be assigned to work any eight hour shift and may be required to work holidays and weekends. One vacancy currently exists within the Water Division of the Department of Public Utilities. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Pay,Benefits, & Work Schedule HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue (8-14) days per year. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. Graduation from an accredited college or university with a bachelor's degree in environmental science, engineering, or related field AND Two years of experience performing commercial and/or industrial water conservation audits or plant management and engineering. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements. The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno. Possession of a valid California Driver's License may be required at time of appointment. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: Application review - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation. Oral Exam-100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate's knowledge of: water/wastewater regulations, policies, and procedures; industrial and commercial water reuse, recycling, and reclamation systems, practices and methods; inspection methods of commercial and industrial facilities; oral and written communication skills; and principles of good customer service and any other skills required for this position. Candidates must achieve a passing score to qualify for the eligible list. The oral examination has been tentatively scheduled for the week of To Be Determined. Veteran Preference Regulations Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 01/08/2025
CITY OF SAN JOSE
San Jose, California, United States
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year. Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.” SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference! Position Duties San José Public Library is looking for an experienced Digital Content Marketer (Public Information Representative I/II) to join the Marketing and Communications Unit. This position will be part of the Library’s Public Engagement Division and report directly to the Marketing and Communications Manager. The Digital Content Marketer will be responsible for using a variety of digital tools and channels to generate leads, increase the number of social media followers and newsletter subscribers , handle paid media, and build brand awareness . The P ublic I nformation R epresentative I/II will oversee the team’s social media platforms, e lectronic n ewsletter, write blogs, develop visual storytelling content, work closely with the Library’s Web Team, and lead the development of strategic content marketing plans to support a variety of targeted campaigns , programs, collections, special events , and initiatives. As a Digital Content Marketer, you will also integrate paid media to better reach library patrons and community members, plus work cross-functionally with other teams to lead the creative development and promotion of several programs and campaigns. Th is position will assist in establishing and maintaining effective working relationships with key stakeholders, partners, influencers, and internal staff. The ideal candidate will have excellent writing skills; experience in content creation, working with social media management tools, analyzing metrics and user behavior , project planning, and using tools such as Adobe InDesign and Canva for graphic design . Additional responsibilities and skills include but are not limited to: Understand how to properly use and manage Meta Business (Facebook and Instagram), X, LinkedIn, Nextdoor , and YouTube Possess great English writing skills, review and edit a variety of written communication Experience with email marketing and segmentation Experience with influencer marketing Creating dynamic content Experience with p hotography and photoshop Experience with videography , including producing and editing, storyboarding, audio and l ighting Analyze social media analytics Develop and execute digital strategies to improve performance across all digital channels Knowledge of marketing, branding, and project management Experience in utilizing Excel for data/metric collection To succeed in this role, you must be innovative, have good judgement, stay up to date with the latest digital marketing trends, take pride in SJPL’s brand, and maintain a professional and positive can-do attitude even when working under tight deadlines . The Digital Content Marketer will help change lives by boosting awareness of the valuable and essential services and programs the library provides for free to everyone. The candidate must be passionate about libraries and community, a team player with a creative mindset, organized, collaborative, energetic, and open to feedback . Bilingual skills are preferred . Classification Salary Ranges: Public Information Representative I $84,193.20 - $102,451.44 annually for full-time positions. Public Information Representative II $92,929.20 - $112,934.64 annually for full-time positions. This salary amount includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. Minimum Qualifications (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Public Information Representative I Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field. No minimum experience required. Acceptable Substitutions: Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years. Public Information Representative II Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience. No substitution for education. Licensing Requirements Valid California Driver’s License may be required. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of, experience with, or ability to learn applicable professional/technical principles and practices, Citywide and departmental procedures and policies, and federal and state rules and regulations . Multi-Tasking - Demonstrates successful performance under a complex workload, and able to manage multiple projects and responsibilities simultaneously; uses work plans, timelines, milestones, similar tools for carrying out strategies and performing recurring tasks; has experience in handling a wide variety of assignments. Communication Skills - Demonstrates excellent writing skills communicates and listens effectively and responds in a timely , effective, positive and respectful manner; delivers written reports and correspondence that are professionally clear, accurate , complete, current, and well-organized. Customer Service - demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely , accurate , respectful and friendly manner. Flexibility - Makes effective decisions and achieves desired results during major changes in responsibilities, work processes, timeframes , performance expectations, organizational culture, or work environment. Project Management - ensures support for projects and implements agency goals and strategic objectives . Problem Solving - approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems, is proactive, and avoids difficulties by planning ahead ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Selection Process You will be prompted to answer the following job-specific questions during the online application process: How many years of experience do you have in digital content marketing or public information? Describe your experience in each area . What type of experience do you have with gathering visuals for digital marketing campaigns, including but not limited to producing and editing long-form and short-form promotional videos? What editing tools do you use and what do you do to make sure you capture the attention of your target audience? Please share your experience in creating a successful strategic digital marketing plan that helped you reach a wider audience and create awareness of a product or service you were promoting. How did your plan influence followers and how did you engage with them? Please describe your experience in account management of multiple digital channels, including social media and email marketing. What is your process in monitoring, measuring analytics, and reporting on social media performance and return of investment (ROI)? In addition to the responses to the job-specific questions, all candidates must submit a portfolio of your original work . The portfolio should include writing samples, a variety of content you have created , including but not limited to social media posts and ads, newsletters, and web . Please upload your portfolio in the “Attachments” section of your application. You must answer all job-specific questions and upload a portfolio to be considered for this vacancy. Only those candidates whose backgrounds best match the position will move to the interview phase of the selection process. If selected for an interview, applicants may be asked to present their digital portfolio with their content work. The application deadline is 11:59 PM on Thursday, September 26, 2024 . Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DONOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. For any questions about the position please contact Daniel Aholt at Daniel.Aholt@SJLibrary.org . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: 9/26/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year. Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.” SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference! Position Duties San José Public Library is looking for an experienced Digital Content Marketer (Public Information Representative I/II) to join the Marketing and Communications Unit. This position will be part of the Library’s Public Engagement Division and report directly to the Marketing and Communications Manager. The Digital Content Marketer will be responsible for using a variety of digital tools and channels to generate leads, increase the number of social media followers and newsletter subscribers , handle paid media, and build brand awareness . The P ublic I nformation R epresentative I/II will oversee the team’s social media platforms, e lectronic n ewsletter, write blogs, develop visual storytelling content, work closely with the Library’s Web Team, and lead the development of strategic content marketing plans to support a variety of targeted campaigns , programs, collections, special events , and initiatives. As a Digital Content Marketer, you will also integrate paid media to better reach library patrons and community members, plus work cross-functionally with other teams to lead the creative development and promotion of several programs and campaigns. Th is position will assist in establishing and maintaining effective working relationships with key stakeholders, partners, influencers, and internal staff. The ideal candidate will have excellent writing skills; experience in content creation, working with social media management tools, analyzing metrics and user behavior , project planning, and using tools such as Adobe InDesign and Canva for graphic design . Additional responsibilities and skills include but are not limited to: Understand how to properly use and manage Meta Business (Facebook and Instagram), X, LinkedIn, Nextdoor , and YouTube Possess great English writing skills, review and edit a variety of written communication Experience with email marketing and segmentation Experience with influencer marketing Creating dynamic content Experience with p hotography and photoshop Experience with videography , including producing and editing, storyboarding, audio and l ighting Analyze social media analytics Develop and execute digital strategies to improve performance across all digital channels Knowledge of marketing, branding, and project management Experience in utilizing Excel for data/metric collection To succeed in this role, you must be innovative, have good judgement, stay up to date with the latest digital marketing trends, take pride in SJPL’s brand, and maintain a professional and positive can-do attitude even when working under tight deadlines . The Digital Content Marketer will help change lives by boosting awareness of the valuable and essential services and programs the library provides for free to everyone. The candidate must be passionate about libraries and community, a team player with a creative mindset, organized, collaborative, energetic, and open to feedback . Bilingual skills are preferred . Classification Salary Ranges: Public Information Representative I $84,193.20 - $102,451.44 annually for full-time positions. Public Information Representative II $92,929.20 - $112,934.64 annually for full-time positions. This salary amount includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. Minimum Qualifications (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Public Information Representative I Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field. No minimum experience required. Acceptable Substitutions: Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years. Public Information Representative II Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience. No substitution for education. Licensing Requirements Valid California Driver’s License may be required. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of, experience with, or ability to learn applicable professional/technical principles and practices, Citywide and departmental procedures and policies, and federal and state rules and regulations . Multi-Tasking - Demonstrates successful performance under a complex workload, and able to manage multiple projects and responsibilities simultaneously; uses work plans, timelines, milestones, similar tools for carrying out strategies and performing recurring tasks; has experience in handling a wide variety of assignments. Communication Skills - Demonstrates excellent writing skills communicates and listens effectively and responds in a timely , effective, positive and respectful manner; delivers written reports and correspondence that are professionally clear, accurate , complete, current, and well-organized. Customer Service - demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely , accurate , respectful and friendly manner. Flexibility - Makes effective decisions and achieves desired results during major changes in responsibilities, work processes, timeframes , performance expectations, organizational culture, or work environment. Project Management - ensures support for projects and implements agency goals and strategic objectives . Problem Solving - approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems, is proactive, and avoids difficulties by planning ahead ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Selection Process You will be prompted to answer the following job-specific questions during the online application process: How many years of experience do you have in digital content marketing or public information? Describe your experience in each area . What type of experience do you have with gathering visuals for digital marketing campaigns, including but not limited to producing and editing long-form and short-form promotional videos? What editing tools do you use and what do you do to make sure you capture the attention of your target audience? Please share your experience in creating a successful strategic digital marketing plan that helped you reach a wider audience and create awareness of a product or service you were promoting. How did your plan influence followers and how did you engage with them? Please describe your experience in account management of multiple digital channels, including social media and email marketing. What is your process in monitoring, measuring analytics, and reporting on social media performance and return of investment (ROI)? In addition to the responses to the job-specific questions, all candidates must submit a portfolio of your original work . The portfolio should include writing samples, a variety of content you have created , including but not limited to social media posts and ads, newsletters, and web . Please upload your portfolio in the “Attachments” section of your application. You must answer all job-specific questions and upload a portfolio to be considered for this vacancy. Only those candidates whose backgrounds best match the position will move to the interview phase of the selection process. If selected for an interview, applicants may be asked to present their digital portfolio with their content work. The application deadline is 11:59 PM on Thursday, September 26, 2024 . Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DONOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. For any questions about the position please contact Daniel Aholt at Daniel.Aholt@SJLibrary.org . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: 9/26/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members! Starting salary at $ 30.37 / hour ($ 63,385 /year), plus a competitive total compensation package*, and an additional $1.50/hour for fluent bilingual assignments! The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full-time English and fluent bilingual (English/Spanish) Eligibility Specialist I positions. Working as an Eligibility Specialist I (ES I) Eligibility Specialists interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. ES I's continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high-volume call center environment. To learn more about the Eligibility Specialist I position, please watch this short video: The ideal candidates for ES I positions will possess many of the following: Exceptional interpersonal/customer services skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations in person and in a call center environment Proficient computer skills with the ability to navigate department-specific software, perform data entry, and use the internet Strong math skills with the ability to perform precise calculations Critical problem-solving skills and the ability to independently utilize multiple resources to provide comprehensive answers and support to clients to complete daily work Excellent time management and prioritization skills to successfully meet regulatory deadlines and accurately process large quantities of work Clear and effective oral and written communication skills Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a multiple-week classroom and on the job training program for all ES I positions, and a one-year probationary period. During the probationary period there will be scheduled assessments to determine aptitude/comprehension of the material to ensure success in the position. The Eligibility Specialist series (I/II/Senior/Supervisor) provides an excellent career path for candidates interested in pursuing a career in public service. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education Advancement Opportunity - With time and good performance, the opportunity for advancement to an Eligibility Specialist II (Starting salary at $ 33.08 /hour) About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . Important Dates Tentative Date for the Written Examination: Tuesday, October 22nd, 2024 Department Selection Interviews for Top Ranking Candidates: November 4th through November 13th, 2024 Anticipated Start Date: Tuesday, January 21st, 2025 Bilingual Premium Fluent bilingual premium pay is an additional $1.50 per hour on top of the hourly pay rate. Fluent bilingual positions require English and Spanish language proficiency in reading, writing, and conversation. To be considered for bilingual assignments, applicants must indicate their ability level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. Bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload. *Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: Completion of 60 semester or 90 quarter units at an accredited college including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science; OR Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed; OR One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits and/or providing tax assistance or social services programs would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English. Knowledge, Skills, and Abilities Knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs which include Medi-Cal, private health insurance, and one or more additional public assistance and human service programs and related case administrative techniques; general goals and specific regulations, policies, and procedures of public assistance programs; applicable IRS tax forms; medical insurance and terminology associated with health plan options; complex mathematical calculations; tax regulations, rules, terminology, forms, and household filing status; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; principles of cultural and human behavior required to deal effectively with clients and staff; the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the economic and social problems that call for the use of public assistance programs; public and private social service agencies and other community resources available to meet clients' needs; modern equipment and communication tools used for business functions and programs, project, and task coordination; computers and software programs to conduct research, assess information, and/or prepare documentation; basic recordkeeping and general office practices and procedures. Ability to: analyze client needs; identify resources and services in the community, develop an effective course of action; understand and correctly apply complex applicable regulations, policies, and procedures; evaluate information and determine appropriate action in conjunction with complex rules and regulations; explain health insurance plan options and plan details available through private health insurance to clients; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; accurately complete complex mathematical computations; refer clients to other community services as needed; assess and manage difficult and hostile persons or situations and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; function effectively in a system with pressure and constant changes; keep lead and/or supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; interpret and explain written directives and regulations; interpret social service programs to applicants, recipients, departmental staff, public and private agencies, community based organizations, and the general public; speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language, both orally and in writing, to persons from a variety of socio-economic, cultural, and educational backgrounds; develop and maintain effective working relationships with clients, departmental staff, public and private agencies, community based organizations, and the general public; effectively use computer systems, applications, and modern business equipment and systems to perform a variety of work tasks; analyze and effectively utilize electronic information systems data. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examinations: 1. An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. 2. A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills, and abilities for this position in the following areas: Reading Comprehension Analytical Ability Written Communication Mathematical Ability Interpersonal Relations Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice. IMPORTANT DATES Tentative Date for the Written Examination: Tuesday, October 22nd, 2024 Department Selection Interviews for Top Ranking Candidates: November 4th through November 13th, 2024 Anticipated Start Date: Tuesday, January 21st, 2025 ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 10/7/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
Position Information Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members! Starting salary at $ 30.37 / hour ($ 63,385 /year), plus a competitive total compensation package*, and an additional $1.50/hour for fluent bilingual assignments! The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full-time English and fluent bilingual (English/Spanish) Eligibility Specialist I positions. Working as an Eligibility Specialist I (ES I) Eligibility Specialists interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. ES I's continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high-volume call center environment. To learn more about the Eligibility Specialist I position, please watch this short video: The ideal candidates for ES I positions will possess many of the following: Exceptional interpersonal/customer services skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations in person and in a call center environment Proficient computer skills with the ability to navigate department-specific software, perform data entry, and use the internet Strong math skills with the ability to perform precise calculations Critical problem-solving skills and the ability to independently utilize multiple resources to provide comprehensive answers and support to clients to complete daily work Excellent time management and prioritization skills to successfully meet regulatory deadlines and accurately process large quantities of work Clear and effective oral and written communication skills Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a multiple-week classroom and on the job training program for all ES I positions, and a one-year probationary period. During the probationary period there will be scheduled assessments to determine aptitude/comprehension of the material to ensure success in the position. The Eligibility Specialist series (I/II/Senior/Supervisor) provides an excellent career path for candidates interested in pursuing a career in public service. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education Advancement Opportunity - With time and good performance, the opportunity for advancement to an Eligibility Specialist II (Starting salary at $ 33.08 /hour) About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . Important Dates Tentative Date for the Written Examination: Tuesday, October 22nd, 2024 Department Selection Interviews for Top Ranking Candidates: November 4th through November 13th, 2024 Anticipated Start Date: Tuesday, January 21st, 2025 Bilingual Premium Fluent bilingual premium pay is an additional $1.50 per hour on top of the hourly pay rate. Fluent bilingual positions require English and Spanish language proficiency in reading, writing, and conversation. To be considered for bilingual assignments, applicants must indicate their ability level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. Bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload. *Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: Completion of 60 semester or 90 quarter units at an accredited college including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science; OR Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed; OR One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits and/or providing tax assistance or social services programs would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English. Knowledge, Skills, and Abilities Knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs which include Medi-Cal, private health insurance, and one or more additional public assistance and human service programs and related case administrative techniques; general goals and specific regulations, policies, and procedures of public assistance programs; applicable IRS tax forms; medical insurance and terminology associated with health plan options; complex mathematical calculations; tax regulations, rules, terminology, forms, and household filing status; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; principles of cultural and human behavior required to deal effectively with clients and staff; the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the economic and social problems that call for the use of public assistance programs; public and private social service agencies and other community resources available to meet clients' needs; modern equipment and communication tools used for business functions and programs, project, and task coordination; computers and software programs to conduct research, assess information, and/or prepare documentation; basic recordkeeping and general office practices and procedures. Ability to: analyze client needs; identify resources and services in the community, develop an effective course of action; understand and correctly apply complex applicable regulations, policies, and procedures; evaluate information and determine appropriate action in conjunction with complex rules and regulations; explain health insurance plan options and plan details available through private health insurance to clients; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; accurately complete complex mathematical computations; refer clients to other community services as needed; assess and manage difficult and hostile persons or situations and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; function effectively in a system with pressure and constant changes; keep lead and/or supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; interpret and explain written directives and regulations; interpret social service programs to applicants, recipients, departmental staff, public and private agencies, community based organizations, and the general public; speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language, both orally and in writing, to persons from a variety of socio-economic, cultural, and educational backgrounds; develop and maintain effective working relationships with clients, departmental staff, public and private agencies, community based organizations, and the general public; effectively use computer systems, applications, and modern business equipment and systems to perform a variety of work tasks; analyze and effectively utilize electronic information systems data. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examinations: 1. An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. 2. A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills, and abilities for this position in the following areas: Reading Comprehension Analytical Ability Written Communication Mathematical Ability Interpersonal Relations Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice. IMPORTANT DATES Tentative Date for the Written Examination: Tuesday, October 22nd, 2024 Department Selection Interviews for Top Ranking Candidates: November 4th through November 13th, 2024 Anticipated Start Date: Tuesday, January 21st, 2025 ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 10/7/2024 11:59 PM Pacific
Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Sep 26, 2024
Full Time
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
CITY OF RENO, NV
City of Reno, Nevada, United States
Description If YOU are looking for a rewarding career in a place where you and your ideas matter - a place where the results of your hard work are reflected throughout your community and on the faces of your neighbors - this is your home. What are you waiting for? APPLY TODAY ! The ideal candidate for this position possesses expertise in automotive parts inventory management, asset tracking, and fleet logistics. They will be responsible for procuring, receiving, issuing, and maintaining an accurate inventory of automotive parts for Fire Equipment Mechanics. Additionally, they will work closely with Fire Department staff to resolve issues, generate repair orders, and monitor product recalls. This role also involves filing service bulletins and providing technical support to the Fire Department mechanical repair team, as well as assisting supervisory and management staff as needed. We currently have one vacancy in the Fleet Services Division of the Reno Fire Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions Assign jobs through the Superintendent to appropriate staff as they arrive. Coordinate and schedule the repair and servicing of Fire Department vehicles and equipment. Interface with customers to resolve problems; write repair orders, schedule work, and track recalls; file service bulletins. Prepare the monthly schedule for the preventative maintenance program by scheduling vehicles for service based on the vehicles' previous usage and maintenance manual recommendation and the annual schedule. Inform departments when their vehicles are scheduled for servicing and make reminder calls as needed. Record work service requests on malfunctioning vehicles to ensure the receipt of all pertinent information from the vehicle operator. Receive verbal complaints regarding vehicles and determine whether vehicle must be repaired immediately or at the next scheduled maintenance servicing. Assist supervisor in answering telephone and radio calls, transporting vehicles for servicing, and initiating repair orders for shop work; may inspect work completed by outside vendors. Make and assign spare vehicle keys. Receive, stock and issue various parts, materials, supplies, tools and equipment; verify and inspect incoming shipments for appropriate quantity and quality; sign for items as appropriate. Obtain price quotes for parts and supplies, prepare bids and order parts from vendors; ensure compliance with general contract guidelines; prioritize and expedite orders. Obtain and fill customer orders; deliver stock items as appropriate; answer questions regarding product information including use and safety of products, handling and disposal and ordering procedures. Maintain detailed vendor files and records of parts supply transactions; log returned parts for credit due; prepare various reports relating to parts issuance, receipts, work orders and billing information. Perform data entry including transfers, corrections and warranty transactions; log parts issued and post work orders into computer; retrieve information to assist in locating parts and supplies. Assist technical staff in determining accurate parts applications for assigned projects; place telephone orders for stock and special items; research parts manuals and technical publications. Conduct a periodic inventory of stock items; maintain proper stock levels by ordering supplies and parts on a daily basis. Perform a variety of clerical support activities including answering the telephone, typing forms and correspondence, and fleet data entry. Maintain the warehouse in a clean and orderly manner. Maintain accurate and detailed records, parts inventory and service files; prepare reports as requested. Assist in the maintenance and cleanliness of the shop and surrounding work area; dispose of waste, oils and chemicals according to established safety procedures and guidelines. Maintain the special tools in a clean and orderly manner. Maintain and update the diagnostic hardware. Track and maintain hydrostatic testing of all high pressure bottles including SCBA bottles. Minimum Qualifications The following minimum qualifications are required to be met at the time of application. Education : High school diploma or equivalent Work Experience: Two years scheduling repairs in a service center preferred. License: Valid driver's license. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by October 6, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Mechanical Reasoning Assessment and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows. Training & Experience Evaluation (T&E) = 80% Mechanical Reasoning Assessment = 20% Employee Personality Profile = Informational purposes only Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on October 6, 2024. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process. Training and Experience Evaluation (T&E) Details: The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification. Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted. Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing. Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect. Employee/Veteran Preference in the Event of Tie Scores: In the event of tie scores resulting from an open competitive examination (Rule VII, Section 7), candidates will be provided a rank preference in the following order: Classified employees with established veteran status Classified employees without veteran status Non-classified employees and external candidates with established veteran status. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov . The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 10/6/2024 11:59 PM Pacific
Sep 21, 2024
Full Time
Description If YOU are looking for a rewarding career in a place where you and your ideas matter - a place where the results of your hard work are reflected throughout your community and on the faces of your neighbors - this is your home. What are you waiting for? APPLY TODAY ! The ideal candidate for this position possesses expertise in automotive parts inventory management, asset tracking, and fleet logistics. They will be responsible for procuring, receiving, issuing, and maintaining an accurate inventory of automotive parts for Fire Equipment Mechanics. Additionally, they will work closely with Fire Department staff to resolve issues, generate repair orders, and monitor product recalls. This role also involves filing service bulletins and providing technical support to the Fire Department mechanical repair team, as well as assisting supervisory and management staff as needed. We currently have one vacancy in the Fleet Services Division of the Reno Fire Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions Assign jobs through the Superintendent to appropriate staff as they arrive. Coordinate and schedule the repair and servicing of Fire Department vehicles and equipment. Interface with customers to resolve problems; write repair orders, schedule work, and track recalls; file service bulletins. Prepare the monthly schedule for the preventative maintenance program by scheduling vehicles for service based on the vehicles' previous usage and maintenance manual recommendation and the annual schedule. Inform departments when their vehicles are scheduled for servicing and make reminder calls as needed. Record work service requests on malfunctioning vehicles to ensure the receipt of all pertinent information from the vehicle operator. Receive verbal complaints regarding vehicles and determine whether vehicle must be repaired immediately or at the next scheduled maintenance servicing. Assist supervisor in answering telephone and radio calls, transporting vehicles for servicing, and initiating repair orders for shop work; may inspect work completed by outside vendors. Make and assign spare vehicle keys. Receive, stock and issue various parts, materials, supplies, tools and equipment; verify and inspect incoming shipments for appropriate quantity and quality; sign for items as appropriate. Obtain price quotes for parts and supplies, prepare bids and order parts from vendors; ensure compliance with general contract guidelines; prioritize and expedite orders. Obtain and fill customer orders; deliver stock items as appropriate; answer questions regarding product information including use and safety of products, handling and disposal and ordering procedures. Maintain detailed vendor files and records of parts supply transactions; log returned parts for credit due; prepare various reports relating to parts issuance, receipts, work orders and billing information. Perform data entry including transfers, corrections and warranty transactions; log parts issued and post work orders into computer; retrieve information to assist in locating parts and supplies. Assist technical staff in determining accurate parts applications for assigned projects; place telephone orders for stock and special items; research parts manuals and technical publications. Conduct a periodic inventory of stock items; maintain proper stock levels by ordering supplies and parts on a daily basis. Perform a variety of clerical support activities including answering the telephone, typing forms and correspondence, and fleet data entry. Maintain the warehouse in a clean and orderly manner. Maintain accurate and detailed records, parts inventory and service files; prepare reports as requested. Assist in the maintenance and cleanliness of the shop and surrounding work area; dispose of waste, oils and chemicals according to established safety procedures and guidelines. Maintain the special tools in a clean and orderly manner. Maintain and update the diagnostic hardware. Track and maintain hydrostatic testing of all high pressure bottles including SCBA bottles. Minimum Qualifications The following minimum qualifications are required to be met at the time of application. Education : High school diploma or equivalent Work Experience: Two years scheduling repairs in a service center preferred. License: Valid driver's license. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by October 6, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Mechanical Reasoning Assessment and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows. Training & Experience Evaluation (T&E) = 80% Mechanical Reasoning Assessment = 20% Employee Personality Profile = Informational purposes only Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on October 6, 2024. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process. Training and Experience Evaluation (T&E) Details: The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification. Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted. Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing. Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect. Employee/Veteran Preference in the Event of Tie Scores: In the event of tie scores resulting from an open competitive examination (Rule VII, Section 7), candidates will be provided a rank preference in the following order: Classified employees with established veteran status Classified employees without veteran status Non-classified employees and external candidates with established veteran status. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov . The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 10/6/2024 11:59 PM Pacific
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Position open until October 4, 2024 Salary Range: $55,000.00 - $65,000.00 General Description and Classification Standards The Quality Assurance (QA) Specialist will be responsible for ensuring the professionalism, productivity, and quality is being maintained and continuously improved for the Department of Customer Service (DCS) /ATL311. The Quality Assurance Specialist will monitor, audit, and analyze inbound/outbound calls, Backoffice (offline) team cases and assess call center agent’s demeanor, technical accuracy, customer service, and conformity to DCS policies and procedures. The ATL311 Quality Assurance Specialist will be committed to improving the customer experience by elevating our customer service representative’s knowledge and performance by delivering contextual feedback that inspires action. Supervision Received The Quality Assurance Specialist will report directly to the Training and Quality Assurance Supervisor, with support and guidance from the Training and QA Team Lead as well as the Customer Service Delivery Manager. Minimum Qualifications Education and Experience High school diploma or equivalent required Prior Quality Assurance and/or Call Center Lead role in a high-volume call center environment Intermediate level of Microsoft Office Suite (i.e. Word, Excel, and Access), Visio and SharePoint. Preferred Education & Experience Associate degree in communication, business, or related field preferred. One (1) year of supervisory experience Five (5) years of experience using call monitoring & training software; Five (5) years of customer service experience preferably in a call center environment Calabrio QM highly preferred Cisco Telephony System highly preferred One (1) year municipal government Expert experience level of Microsoft Suite, Visio, and SharePoint Bilingual Experienced in adult education and training Licensures and Certifications None required Essential Capabilities and Work Environment This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather and/or times when the City would otherwise be closed. It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce. Closing Date/Time: 2024-10-05
Sep 20, 2024
Full Time
Position open until October 4, 2024 Salary Range: $55,000.00 - $65,000.00 General Description and Classification Standards The Quality Assurance (QA) Specialist will be responsible for ensuring the professionalism, productivity, and quality is being maintained and continuously improved for the Department of Customer Service (DCS) /ATL311. The Quality Assurance Specialist will monitor, audit, and analyze inbound/outbound calls, Backoffice (offline) team cases and assess call center agent’s demeanor, technical accuracy, customer service, and conformity to DCS policies and procedures. The ATL311 Quality Assurance Specialist will be committed to improving the customer experience by elevating our customer service representative’s knowledge and performance by delivering contextual feedback that inspires action. Supervision Received The Quality Assurance Specialist will report directly to the Training and Quality Assurance Supervisor, with support and guidance from the Training and QA Team Lead as well as the Customer Service Delivery Manager. Minimum Qualifications Education and Experience High school diploma or equivalent required Prior Quality Assurance and/or Call Center Lead role in a high-volume call center environment Intermediate level of Microsoft Office Suite (i.e. Word, Excel, and Access), Visio and SharePoint. Preferred Education & Experience Associate degree in communication, business, or related field preferred. One (1) year of supervisory experience Five (5) years of experience using call monitoring & training software; Five (5) years of customer service experience preferably in a call center environment Calabrio QM highly preferred Cisco Telephony System highly preferred One (1) year municipal government Expert experience level of Microsoft Suite, Visio, and SharePoint Bilingual Experienced in adult education and training Licensures and Certifications None required Essential Capabilities and Work Environment This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather and/or times when the City would otherwise be closed. It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce. Closing Date/Time: 2024-10-05
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services. The Position: This is a paraprofessional supervisory position in the classified service. The Library Circulation Supervisor is the highest level in the paraprofessional class in the Library Department, providing supervision and management for the largest number of work unit staff in the department, as well as day to day library operation. The Circulation Unit is the first line of staff that meets the public, and customer service and satisfaction are essential. The Circulation Unit is responsible for customer accounts, cash handling, effective material circulation, distribution and shelving, resource sharing, and daily delivery to all library and city locations as needed. The incumbent manages the schedule of the team, maintains standards of strong customer service for the library system through well-developed circulation processes and procedures that emphasize access and equity, and is responsible for the overall supervision of the Circulation Unit, as well as the safe operation and maintenance of circulation technology, including automated materials handling sorters and self-check machines. This position involves coordinating staffing and service procedures with the branch libraries, library bookmobile, as well as working closely with Technology for equipment support as well as with multiple vendors. The Circulation Supervisor is a member of the Library Management Team, and often acts as supervisor-in-charge. Strong communication, management and leadership experience and executive practice in fostering positive working environment, ability to work independently and within a team, supportive personnel practices, troubleshooting, patience, and flexibility will be key characteristics of this individual. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: first review of applications will be on August 8, 2024, for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $97,590.36 - $124,456.20. This position will be filled at or near the minimum of the salary range. Minimum Qualifications MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE Minimum Education Requirements: Completion of 60 semester or 90 quarter units of academic level coursework at an accredited college or university Minimum Experience Requirements: Three (3) years of recent full-time paraprofessional library experience, two (2) years of which have been at the level of Senior Library Assistant for the Santa Clara City Library or equivalent; or Three (3) years of recent full-time paraprofessional library experience involving public contact and computerized circulation systems, including two (2) years of recent supervisory experience Acceptable Substitution: Completion of a two year Library Technology Associate of Arts degree may be substituted for one year of paraprofessional library experience. License/Certifications: Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for the duration of employment. Other Requirements: Must be able to perform all the essential functions of the job assignment May be required to work evenings and weekends Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 420 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: $150 per fiscal year for eligible classifications Safety Boots: $275per fiscal year for eligible classifications Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: Continuous
Jul 12, 2024
Full Time
Description The Department: The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services. The Position: This is a paraprofessional supervisory position in the classified service. The Library Circulation Supervisor is the highest level in the paraprofessional class in the Library Department, providing supervision and management for the largest number of work unit staff in the department, as well as day to day library operation. The Circulation Unit is the first line of staff that meets the public, and customer service and satisfaction are essential. The Circulation Unit is responsible for customer accounts, cash handling, effective material circulation, distribution and shelving, resource sharing, and daily delivery to all library and city locations as needed. The incumbent manages the schedule of the team, maintains standards of strong customer service for the library system through well-developed circulation processes and procedures that emphasize access and equity, and is responsible for the overall supervision of the Circulation Unit, as well as the safe operation and maintenance of circulation technology, including automated materials handling sorters and self-check machines. This position involves coordinating staffing and service procedures with the branch libraries, library bookmobile, as well as working closely with Technology for equipment support as well as with multiple vendors. The Circulation Supervisor is a member of the Library Management Team, and often acts as supervisor-in-charge. Strong communication, management and leadership experience and executive practice in fostering positive working environment, ability to work independently and within a team, supportive personnel practices, troubleshooting, patience, and flexibility will be key characteristics of this individual. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: first review of applications will be on August 8, 2024, for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $97,590.36 - $124,456.20. This position will be filled at or near the minimum of the salary range. Minimum Qualifications MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE Minimum Education Requirements: Completion of 60 semester or 90 quarter units of academic level coursework at an accredited college or university Minimum Experience Requirements: Three (3) years of recent full-time paraprofessional library experience, two (2) years of which have been at the level of Senior Library Assistant for the Santa Clara City Library or equivalent; or Three (3) years of recent full-time paraprofessional library experience involving public contact and computerized circulation systems, including two (2) years of recent supervisory experience Acceptable Substitution: Completion of a two year Library Technology Associate of Arts degree may be substituted for one year of paraprofessional library experience. License/Certifications: Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for the duration of employment. Other Requirements: Must be able to perform all the essential functions of the job assignment May be required to work evenings and weekends Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 420 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: $150 per fiscal year for eligible classifications Safety Boots: $275per fiscal year for eligible classifications Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: Continuous
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $21.40 - $25.68/HOURLY $44,512.00 - $53,414.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 08/31/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 10/31/2024 5:00 PM Arizona
Sep 04, 2024
Full Time
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $21.40 - $25.68/HOURLY $44,512.00 - $53,414.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 08/31/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 10/31/2024 5:00 PM Arizona
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN CONSTRUCTION INSPECTOR SUPERVISOR ENGINEERING $30.11 - $36.13 /HOURLY $62,622 - $75,155/ANNUALLY (HIRE IN RANGE; DOQ) TYPICAL SCHEDULE - 5 DAYS/WEEK MONDAY TO FRIDAY | 7AM to 4PM Learn more about our Benefits & Wellness Incentives POSITION OPEN UNTIL FILLED OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Responsible for the general administration of the Inspection Division of the Engineering Department. Performs field and technical construction inspection work for environmental, water, sewer, street, and other public works projects and programs. Assures compliance with Federal, State and local codes and standards and contractual provisions. Along with providing direction, supervision, and evaluation of inspection staff, employees of this class are expected to perform highly skilled technical duties associated with inspections, and guiding staff through the inspections of capital improvements projects or private development. SUPERVISION RECEIVED Works under the general guidance and direction of Assistant City Engineer and/or City Engineer. SUPERVISION EXERCISED Exercises supervision over staff assigned to the Inspection Division of the Engineering Department. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school diploma or GED equivalent; Minimum of seven (7) years of public works improvement inspections or related experience; and Minimum of three (3) years of supervisory experience; Supplemented by one (1) year of related technical or college coursework in algebra trigonometry, physics, land surveying, civil engineering a closely related field; and Ability to obtain at least four (4) of the following within one year of hire: ATTI (Arizona Technical Testing Institute) field technician certification ATTSA (American Traffic Safety Services Association) traffic control supervisor certification ACI (American Concrete Institute) concrete field testing certification ADEQ (Arizona Department of Environmental Quality) water distribution or sewer collection Operator II Certification NICET (National Institute for Certification in Engineering Technologies) Level III certification in a civil engineering technology program APWA (American Public Works Association)public infrastructure inspector certification; or Any equivalent combination of education, experience and training which demonstrates the knowledge and experience to perform the work. SPECIAL REQUIREMENTS Valid Arizona Driver's license or ability to obtain one within six (6) months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Manages and supervises assigned operations; Plans and organizes workloads and staff assignments; Trains, motivates and evaluates assigned staff; Reviews progress and directs changes as needed. Inspects and approves all phases of public and private construction and installation of streets, curbs, gutter, sidewalk, storm drains, sewers, water lines, water meters, hydrants, service lines, fire lines, cross connection control devices and related utilities and structures as assigned to assure that the appropriate construction is completed in compliance with the plans, standards, specifications, special requirements, codes and regulations; issues correction notices or approvals as required. Inspects and assesses damage from oil, gas and water leaks to public and private property and facilities as required. Oil and/or gas leaks are reported to the Fire Department Hazardous Materials Team. Inspects construction work under excavation, clearing and grading permits. Coordinates activities and schedules with utility companies, contractors, property owners and other City departments. Resolves conflicts within scope of authority, and/or refers conflicts to Assistant City Engineer or City Engineer. Inspects to assure compliance with local, State and Federal standards for any right-of-way, street use, and other permits issued to private utilities or contractors. Checks for proper use and placement of traffic control devices to assure compliance with the Manual on Uniform Traffic Control Devices (MUTCD). Provides information and responds to inquiries from contractors, property owners, staff, and the general public regarding assigned public works projects. Maintains a variety of logs and records related to employees, work assignments and inspection activities. Performs work in accordance with safety policies and procedures. Ensures that department management is informed of critical issues. Represents the Engineering Department in meetings, with contractors, engineers, developers, and other public agencies as required. Demonstrates continuous efforts to improve operations, decrease turnaround times and streamline the inspection work processes. Provides guidance, training and supervision to inspection staff on policies, practices and procedures, design and inspection within the public right of way. Compiles information and prepares construction reports as required. Assists in facilitating resolution of construction related conflicts. Handles complex technical problems, customer inquiries and complaints. Exercises considerable independent judgment during inspection of engineering projects with several jobs occurring at the same time. Ensures good workmanship, structural soundness, and aesthetics of engineering projects. Provides adequate documentation for ADEQ for testing of all water lines and sewer lines. Ensures safety of self while performing inspection on sites to include traversing, entering and exiting sites. Recognizes appropriate OSHA requirements and traffic control protocols are in place prior to placing self into the area of inspection. Ensures that construction projects create no hazards, avoidable nuisances, or damages to private or public property. Accurately read and interpret maps, specifications, drawings, and blueprints. Performs all duties in conformance to appropriate safety and security standards. Communicates and acts in a professional manner with the public, assigned employees, co-workers, and work contacts. Provides excellent customer service to all contacts. Regular attendance is an essential function of this job to ensure continuity. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and immediately reports unsafe activity and conditions to supervisor(s). PERIPHERAL DUTIES Reviews field staking and makes revisions within scope of authority; or refers matter to Assistant City Engineer or City Engineer for final interpretation and resolution. May serve on various employee or other committees as assigned. Serves as a member of survey crew or flagging as needed. Performs related duties as assigned. Performs special assignments as requested. Miscellaneous KNOWLEDGE Considerable knowledge of civil engineering principles, practices and methods as applicable to a municipal setting; Public works inspection methods; Applicable laws, standards and regulations relating to construction, inspection, safety and traffic control; Working knowledge of personal computers and software (word processing, spreadsheets, project and scheduling - Trakit, etc.); Occupational hazards, related Federal and State OSHA regulations and standard safety precautions. SKILLS Skill in reading and interpreting construction drawings, plans and specifications; Operating listed tools and equipment; Applying material testing and procedures; Preparing and maintaining clear, concise and accurate records and reports; Using computers and job-related software applications; Troubleshooting problems; Working in a team environment; Providing customer service; and Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to provide work direction, guidance and supervision of assigned staff; Read and interpret basic maps and blueprints. ABILITIES Ability to: Accurately read and comprehend construction plans; Prepare, organize and maintain inspection field and office data, reports and systems; Perform required mathematical computations; Prepare accurate quantity and cost estimates; Work effectively with multiple inspections on a variety of capital improvement projects; Effectively communicate complex technical information, orally and in writing, to contractors, developers, property owners, employees, consultants, other governmental agency representatives, City officials, and the general public; Coordinate and organize work activities for division and staff; Detect poor workmanship, inferior materials, and potential hazards and recommend or stipulate appropriate remedial measure; Establish and maintain effective working relationships with assigned employees, coworkers, supervisor, other departments and the public; Understand and carry out written and oral instructions; Follow and maintain safety standards, and identify safety problems; Promote and adhere to safe work practices; Carry out assigned projects to their completion; Use appropriate tact and consideration in dealing with customer complaints and questions; Adapt to changing work priorities, accept changes in project schedules and meet deadlines; Work independently, and as a team, to complete daily activities according to work schedule; Supervise, guide and evaluate others in the work they are performing; Use equipment and tools properly and safely; Perform in adverse weather conditions; Wear OSHA required personal protective equipment; Bend or stoop repeatedly or continually while performing inspections; Traverse safely over rough, uneven, sloping, or rocky surfaces or terrain, and maneuver around scaffolding, bracing, or unfinished construction elements. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: Continuous
Sep 25, 2024
Full Time
Job Summary CITY OF KINGMAN CONSTRUCTION INSPECTOR SUPERVISOR ENGINEERING $30.11 - $36.13 /HOURLY $62,622 - $75,155/ANNUALLY (HIRE IN RANGE; DOQ) TYPICAL SCHEDULE - 5 DAYS/WEEK MONDAY TO FRIDAY | 7AM to 4PM Learn more about our Benefits & Wellness Incentives POSITION OPEN UNTIL FILLED OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Responsible for the general administration of the Inspection Division of the Engineering Department. Performs field and technical construction inspection work for environmental, water, sewer, street, and other public works projects and programs. Assures compliance with Federal, State and local codes and standards and contractual provisions. Along with providing direction, supervision, and evaluation of inspection staff, employees of this class are expected to perform highly skilled technical duties associated with inspections, and guiding staff through the inspections of capital improvements projects or private development. SUPERVISION RECEIVED Works under the general guidance and direction of Assistant City Engineer and/or City Engineer. SUPERVISION EXERCISED Exercises supervision over staff assigned to the Inspection Division of the Engineering Department. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school diploma or GED equivalent; Minimum of seven (7) years of public works improvement inspections or related experience; and Minimum of three (3) years of supervisory experience; Supplemented by one (1) year of related technical or college coursework in algebra trigonometry, physics, land surveying, civil engineering a closely related field; and Ability to obtain at least four (4) of the following within one year of hire: ATTI (Arizona Technical Testing Institute) field technician certification ATTSA (American Traffic Safety Services Association) traffic control supervisor certification ACI (American Concrete Institute) concrete field testing certification ADEQ (Arizona Department of Environmental Quality) water distribution or sewer collection Operator II Certification NICET (National Institute for Certification in Engineering Technologies) Level III certification in a civil engineering technology program APWA (American Public Works Association)public infrastructure inspector certification; or Any equivalent combination of education, experience and training which demonstrates the knowledge and experience to perform the work. SPECIAL REQUIREMENTS Valid Arizona Driver's license or ability to obtain one within six (6) months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Manages and supervises assigned operations; Plans and organizes workloads and staff assignments; Trains, motivates and evaluates assigned staff; Reviews progress and directs changes as needed. Inspects and approves all phases of public and private construction and installation of streets, curbs, gutter, sidewalk, storm drains, sewers, water lines, water meters, hydrants, service lines, fire lines, cross connection control devices and related utilities and structures as assigned to assure that the appropriate construction is completed in compliance with the plans, standards, specifications, special requirements, codes and regulations; issues correction notices or approvals as required. Inspects and assesses damage from oil, gas and water leaks to public and private property and facilities as required. Oil and/or gas leaks are reported to the Fire Department Hazardous Materials Team. Inspects construction work under excavation, clearing and grading permits. Coordinates activities and schedules with utility companies, contractors, property owners and other City departments. Resolves conflicts within scope of authority, and/or refers conflicts to Assistant City Engineer or City Engineer. Inspects to assure compliance with local, State and Federal standards for any right-of-way, street use, and other permits issued to private utilities or contractors. Checks for proper use and placement of traffic control devices to assure compliance with the Manual on Uniform Traffic Control Devices (MUTCD). Provides information and responds to inquiries from contractors, property owners, staff, and the general public regarding assigned public works projects. Maintains a variety of logs and records related to employees, work assignments and inspection activities. Performs work in accordance with safety policies and procedures. Ensures that department management is informed of critical issues. Represents the Engineering Department in meetings, with contractors, engineers, developers, and other public agencies as required. Demonstrates continuous efforts to improve operations, decrease turnaround times and streamline the inspection work processes. Provides guidance, training and supervision to inspection staff on policies, practices and procedures, design and inspection within the public right of way. Compiles information and prepares construction reports as required. Assists in facilitating resolution of construction related conflicts. Handles complex technical problems, customer inquiries and complaints. Exercises considerable independent judgment during inspection of engineering projects with several jobs occurring at the same time. Ensures good workmanship, structural soundness, and aesthetics of engineering projects. Provides adequate documentation for ADEQ for testing of all water lines and sewer lines. Ensures safety of self while performing inspection on sites to include traversing, entering and exiting sites. Recognizes appropriate OSHA requirements and traffic control protocols are in place prior to placing self into the area of inspection. Ensures that construction projects create no hazards, avoidable nuisances, or damages to private or public property. Accurately read and interpret maps, specifications, drawings, and blueprints. Performs all duties in conformance to appropriate safety and security standards. Communicates and acts in a professional manner with the public, assigned employees, co-workers, and work contacts. Provides excellent customer service to all contacts. Regular attendance is an essential function of this job to ensure continuity. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and immediately reports unsafe activity and conditions to supervisor(s). PERIPHERAL DUTIES Reviews field staking and makes revisions within scope of authority; or refers matter to Assistant City Engineer or City Engineer for final interpretation and resolution. May serve on various employee or other committees as assigned. Serves as a member of survey crew or flagging as needed. Performs related duties as assigned. Performs special assignments as requested. Miscellaneous KNOWLEDGE Considerable knowledge of civil engineering principles, practices and methods as applicable to a municipal setting; Public works inspection methods; Applicable laws, standards and regulations relating to construction, inspection, safety and traffic control; Working knowledge of personal computers and software (word processing, spreadsheets, project and scheduling - Trakit, etc.); Occupational hazards, related Federal and State OSHA regulations and standard safety precautions. SKILLS Skill in reading and interpreting construction drawings, plans and specifications; Operating listed tools and equipment; Applying material testing and procedures; Preparing and maintaining clear, concise and accurate records and reports; Using computers and job-related software applications; Troubleshooting problems; Working in a team environment; Providing customer service; and Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to provide work direction, guidance and supervision of assigned staff; Read and interpret basic maps and blueprints. ABILITIES Ability to: Accurately read and comprehend construction plans; Prepare, organize and maintain inspection field and office data, reports and systems; Perform required mathematical computations; Prepare accurate quantity and cost estimates; Work effectively with multiple inspections on a variety of capital improvement projects; Effectively communicate complex technical information, orally and in writing, to contractors, developers, property owners, employees, consultants, other governmental agency representatives, City officials, and the general public; Coordinate and organize work activities for division and staff; Detect poor workmanship, inferior materials, and potential hazards and recommend or stipulate appropriate remedial measure; Establish and maintain effective working relationships with assigned employees, coworkers, supervisor, other departments and the public; Understand and carry out written and oral instructions; Follow and maintain safety standards, and identify safety problems; Promote and adhere to safe work practices; Carry out assigned projects to their completion; Use appropriate tact and consideration in dealing with customer complaints and questions; Adapt to changing work priorities, accept changes in project schedules and meet deadlines; Work independently, and as a team, to complete daily activities according to work schedule; Supervise, guide and evaluate others in the work they are performing; Use equipment and tools properly and safely; Perform in adverse weather conditions; Wear OSHA required personal protective equipment; Bend or stoop repeatedly or continually while performing inspections; Traverse safely over rough, uneven, sloping, or rocky surfaces or terrain, and maneuver around scaffolding, bracing, or unfinished construction elements. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: Continuous