Posting Title Customer Service Supervisor Job Requisition Number COA081126 Position Number 104482 Job Type Full-Time Division Name PO WMO-Dispatch Services Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required. Must be able to travel to more than one work location, as needed Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $24.82 - $32.26 Commensurate Hours Monday through Friday, 1:00pm to 10:00pm Job Close Date 12/06/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center - 3907 South Industrial Blvd. Preferred Qualifications Experience in a utility or similarly regulated entity Experience dispatching service crews using 2-Way Radio Base Station, or other type of radio communications Knowledgeable in the operation and support of a high volume inbound 24/7 call center and experience managing complex employee schedules including approval of employee leave and ensuring adequate coverage to meet business needs Experience communicating a clear vision and strategic direction for employees and providing training to meet performance goals Demonstrated experience providing excellent customer service, handling complex customer issues and resolving escalated customer calls and working effectively with other departments or units within an organization to meet business objectives Experience developing and implementing team performance measures, tracking metrics, and identifying performance gaps to improve quality of service Strong organizational skills and demonstrated experience in planning, organizing, and working with frequent interruptions and changes in priorities Database experience and the ability to collect data in a variety of formats, data entry, and produce reports Experience using Hansen or other similar computerized maintenance management systems, geographic information systems ( GIS ), SharePoint, and the internet to gather and compile data Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction.Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division.Oversees billing collection and payment arrangement functions.Reviews and approves account documentation.Provides technical advice and assistance to employees, city management, contractors, and citizens.Coordinates division activities with other divisions and departments.Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines.Prepares financial summaries, performance measures, data, and reports for management review.Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements, account for the years of related experience, and explain any substitutions of experience for education, or vice-versa (if applicable). Indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * How many years of experience do you have in the role of supervising or leading a staff that provides customer service to commercial, residential, or industrial customers in a call center environment? None Less than two (2) years Two (2) to four (4) years Four (4) to six (6) years More than six (6) years * Provide a brief description of your lead or supervisory experience, including the number of employees you supervised or lead and your level of responsibility (hiring, training, scheduling, performance evaluation, discipline and firing). (Open Ended Question) * The person in this position will supervise a 24/7 operation. Do you have experience coordinating and developing work schedules for employees working multiple shifts? Yes No * Please describe your experience developing and communicating a clear vision and strategic direction for employees and your experience providing training to meet performance goals. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Describe your experience handling complex customer issues and resolving escalated customer calls and/or emails. (Open Ended Question) * Describe your experience developing and implementing performance measures, tracking metrics, and identifying performance gaps to improve quality of service. (Open Ended Question) * How many years of experience do you have in planning, organizing, and working with frequent interruptions and changes in priorities? None Less than two (2) years At least two (2) years but less than five (5) years Five (5) or more years * Describe your database experience and your ability to collect data in a variety of formats, data entry, analysis, and produce reports. (Open Ended Question) * Describe your experience using computerized maintenance management systems, geographic information systems (GIS), SharePoint and the internet to gather data, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Are you able to travel to other City of Austin work locations, as needed? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position is classified as an "essential" position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed. Will you be able to work this kind of schedule? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Dec 02, 2019
Full Time
Posting Title Customer Service Supervisor Job Requisition Number COA081126 Position Number 104482 Job Type Full-Time Division Name PO WMO-Dispatch Services Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required. Must be able to travel to more than one work location, as needed Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $24.82 - $32.26 Commensurate Hours Monday through Friday, 1:00pm to 10:00pm Job Close Date 12/06/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center - 3907 South Industrial Blvd. Preferred Qualifications Experience in a utility or similarly regulated entity Experience dispatching service crews using 2-Way Radio Base Station, or other type of radio communications Knowledgeable in the operation and support of a high volume inbound 24/7 call center and experience managing complex employee schedules including approval of employee leave and ensuring adequate coverage to meet business needs Experience communicating a clear vision and strategic direction for employees and providing training to meet performance goals Demonstrated experience providing excellent customer service, handling complex customer issues and resolving escalated customer calls and working effectively with other departments or units within an organization to meet business objectives Experience developing and implementing team performance measures, tracking metrics, and identifying performance gaps to improve quality of service Strong organizational skills and demonstrated experience in planning, organizing, and working with frequent interruptions and changes in priorities Database experience and the ability to collect data in a variety of formats, data entry, and produce reports Experience using Hansen or other similar computerized maintenance management systems, geographic information systems ( GIS ), SharePoint, and the internet to gather and compile data Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction.Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division.Oversees billing collection and payment arrangement functions.Reviews and approves account documentation.Provides technical advice and assistance to employees, city management, contractors, and citizens.Coordinates division activities with other divisions and departments.Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines.Prepares financial summaries, performance measures, data, and reports for management review.Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements, account for the years of related experience, and explain any substitutions of experience for education, or vice-versa (if applicable). Indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * How many years of experience do you have in the role of supervising or leading a staff that provides customer service to commercial, residential, or industrial customers in a call center environment? None Less than two (2) years Two (2) to four (4) years Four (4) to six (6) years More than six (6) years * Provide a brief description of your lead or supervisory experience, including the number of employees you supervised or lead and your level of responsibility (hiring, training, scheduling, performance evaluation, discipline and firing). (Open Ended Question) * The person in this position will supervise a 24/7 operation. Do you have experience coordinating and developing work schedules for employees working multiple shifts? Yes No * Please describe your experience developing and communicating a clear vision and strategic direction for employees and your experience providing training to meet performance goals. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Describe your experience handling complex customer issues and resolving escalated customer calls and/or emails. (Open Ended Question) * Describe your experience developing and implementing performance measures, tracking metrics, and identifying performance gaps to improve quality of service. (Open Ended Question) * How many years of experience do you have in planning, organizing, and working with frequent interruptions and changes in priorities? None Less than two (2) years At least two (2) years but less than five (5) years Five (5) or more years * Describe your database experience and your ability to collect data in a variety of formats, data entry, analysis, and produce reports. (Open Ended Question) * Describe your experience using computerized maintenance management systems, geographic information systems (GIS), SharePoint and the internet to gather data, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Are you able to travel to other City of Austin work locations, as needed? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position is classified as an "essential" position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed. Will you be able to work this kind of schedule? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
SUMMARY Leads and directs activities of Customer Service Representatives engaged in providing requested services to general aviation aircraft, customers, passengers, and crew. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.May transport customers by shuttle van to and from airport terminal and local hotels as needed.May assist customers with loading and unloading baggage.May lead in, park, and chock arriving aicraft and marshal out departing aircraft. Bill customers for services rendered. Set up new accounts; maintain records, reports, and other clerical duties.Ensure the security of passengers, crew, visitors, and vendors entering the terminal and/or the AOA.Recommends corrective action to adjust customer complains and address service irregularities. Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.Schedule and assign duties to Customer Service Representatives. Maintain and stock information, materials, and amenities in the customer service areas. Act as liaison with venders, i.e., limo service, catering, taxis, rental cars, etc.Serve as a resource on all customer service matters. Provide training and assistance to Customer Service Representatives and other personnel.Perform other duties as assigned. ESSENTIAL JOB FUNCTIONS The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally may lift and/or move up to 40 pounds. Read, write, and fluently speak and understand the English language. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Operate office equipment including personal computer, telephone, copy machine, adding machine, and Unicom/air to ground radio.Write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Apply concepts of basic math to calculate figures and amounts such as discounts, precentages, area, and volume. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Qualifications: High School Diploma or General Education Degree (GED) plus six (6) months of related experience or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal, verbal, and written communication skills.Must be tactful, courteous, and conscience of client needs. Proficient computer skills. Must possess a valid state Driver's License. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location. An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/04/2019
Aug 08, 2019
Full Time
SUMMARY Leads and directs activities of Customer Service Representatives engaged in providing requested services to general aviation aircraft, customers, passengers, and crew. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.May transport customers by shuttle van to and from airport terminal and local hotels as needed.May assist customers with loading and unloading baggage.May lead in, park, and chock arriving aicraft and marshal out departing aircraft. Bill customers for services rendered. Set up new accounts; maintain records, reports, and other clerical duties.Ensure the security of passengers, crew, visitors, and vendors entering the terminal and/or the AOA.Recommends corrective action to adjust customer complains and address service irregularities. Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.Schedule and assign duties to Customer Service Representatives. Maintain and stock information, materials, and amenities in the customer service areas. Act as liaison with venders, i.e., limo service, catering, taxis, rental cars, etc.Serve as a resource on all customer service matters. Provide training and assistance to Customer Service Representatives and other personnel.Perform other duties as assigned. ESSENTIAL JOB FUNCTIONS The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally may lift and/or move up to 40 pounds. Read, write, and fluently speak and understand the English language. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Operate office equipment including personal computer, telephone, copy machine, adding machine, and Unicom/air to ground radio.Write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Apply concepts of basic math to calculate figures and amounts such as discounts, precentages, area, and volume. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Qualifications: High School Diploma or General Education Degree (GED) plus six (6) months of related experience or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal, verbal, and written communication skills.Must be tactful, courteous, and conscience of client needs. Proficient computer skills. Must possess a valid state Driver's License. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location. An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/04/2019
Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: Customer Service Worker - Usher/Backstage (JID 8419) Helper/Aid The Soraya $12.00 - $15.00/hr. CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. About the Department The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence. Major Duties Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures; refers matters as required to team supervisor; works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality; performs customer service duties including scanning or tearing of tickets and distributing programs; assists patrons with finding their seats and late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control; monitors security cameras for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock; ensures that all backstage guests are properly credentialed and accounted for; assists with guest management during backstage meet-and-greet events. Responsible for setting up, maintaining, and cleaning up of all backstage hospitality, dining, and kitchen areas according to artist's/renter's needs; moves and sets up catering/food service equipment; observes all client's dietary and allergy considerations; and performs other duties as assigned. Qualifications Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications are preferred. Catering or food service experience is a plus Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Pay, Benefits, & Work Schedule The salary range for this classification is: $12.00 - $18.00 per hour. The anticipated hiring range: $12.00 - $15.00, dependent upon qualifications and experience. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable; end date: June 30, 2020. Application Period Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received. How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet. For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers Background Check A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Nov 28, 2019
Description: Customer Service Worker - Usher/Backstage (JID 8419) Helper/Aid The Soraya $12.00 - $15.00/hr. CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. About the Department The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence. Major Duties Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures; refers matters as required to team supervisor; works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality; performs customer service duties including scanning or tearing of tickets and distributing programs; assists patrons with finding their seats and late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control; monitors security cameras for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock; ensures that all backstage guests are properly credentialed and accounted for; assists with guest management during backstage meet-and-greet events. Responsible for setting up, maintaining, and cleaning up of all backstage hospitality, dining, and kitchen areas according to artist's/renter's needs; moves and sets up catering/food service equipment; observes all client's dietary and allergy considerations; and performs other duties as assigned. Qualifications Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications are preferred. Catering or food service experience is a plus Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Pay, Benefits, & Work Schedule The salary range for this classification is: $12.00 - $18.00 per hour. The anticipated hiring range: $12.00 - $15.00, dependent upon qualifications and experience. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable; end date: June 30, 2020. Application Period Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received. How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet. For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers Background Check A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: Customer Service Worker - Usher/Powered Cart Operator (Continuous) (JID 8420) Helper/Aid The Soraya $13.00 - $16.00/hr. CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. About the Department The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence. Major Duties Under general supervision, the Customer Service Worker-Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures; refers matters as required to team supervisor; works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality; performs customer service duties including scanning or tearing of tickets and distributing programs; assists patrons with finding their seats and late seating; assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control; monitors security cameras for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock; ensures that all backstage guests are properly credentialed and accounted for; assists with guest management during backstage meet-and-greet events. Responsible for setting up, maintaining, and cleaning up of all backstage hospitality, dining, and kitchen areas according to artist's/renter's needs; moves and sets up catering/food service equipment; observes all client's dietary and allergy considerations; assists patrons in and out of powered carts; drives powered carts between various campus parking lots and theaters; enforces passenger safety regulations; completes basic maintenance and necessary reporting to ensure powered carts are operational and properly maintained; and performs other duties as assigned. Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Pay, Benefits, & Work Schedule The salary range for this classification is: $12.00 - $18.00 per hour. The anticipated hiring range: $13.00 - $16.00, dependent upon qualifications and experience. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable; end date: June 30, 2020. Application Period Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received. How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet. For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers Background Check A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Nov 28, 2019
Description: Customer Service Worker - Usher/Powered Cart Operator (Continuous) (JID 8420) Helper/Aid The Soraya $13.00 - $16.00/hr. CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. About the Department The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence. Major Duties Under general supervision, the Customer Service Worker-Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures; refers matters as required to team supervisor; works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality; performs customer service duties including scanning or tearing of tickets and distributing programs; assists patrons with finding their seats and late seating; assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control; monitors security cameras for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock; ensures that all backstage guests are properly credentialed and accounted for; assists with guest management during backstage meet-and-greet events. Responsible for setting up, maintaining, and cleaning up of all backstage hospitality, dining, and kitchen areas according to artist's/renter's needs; moves and sets up catering/food service equipment; observes all client's dietary and allergy considerations; assists patrons in and out of powered carts; drives powered carts between various campus parking lots and theaters; enforces passenger safety regulations; completes basic maintenance and necessary reporting to ensure powered carts are operational and properly maintained; and performs other duties as assigned. Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Pay, Benefits, & Work Schedule The salary range for this classification is: $12.00 - $18.00 per hour. The anticipated hiring range: $13.00 - $16.00, dependent upon qualifications and experience. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable; end date: June 30, 2020. Application Period Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received. How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet. For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers Background Check A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Everyone has the ability to lead but not everyone is a Passionate Leader! Are You? Do you enjoy working with metrics, systems, and leading teams to improve processes? Are you a 21 st Century Leader, who enjoys being out on the floor, developing, training, and coaching associates to success? Then this might be the role for you! The Operations Supervisor will lead, coach, uplift, develop, and support, Service Agents, Dockworkers, and Couriers, making sure the team meets their operational targets while still maintaining a phenomenal Customer Service. Key Accountabilities: Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations Ensures safe, efficient and timely handling and transportation of all customer materials Manages operations plans and budgets based on goals and objectives Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Key Skills and Requirements: Excellence in organizational management with the ability to coach local stations staffs, manage and develop high-performance teams, while implementing program strategies Deep knowledge of route structuring/industrial engineering Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals Ability to show examples of previously having led transformation projects and program development Action-oriented, entrepreneurial, flexible, and innovative approach to operational management Passion, extremely image-conscious, integrity, positive attitude, mission-driven, and self-directed Viewed as expert in functional or business area within DHL Deals with cross-cultural tactical issues Position Requirements: Typically requires BS/BA and 2-6 years experience in related field, including at least 2 years of supervisory experience Must pass Criminal Background Check( Includes Driving Record ) and Drug Screen Professional presentation with customer facing experience required Proficiency with Microsoft Office, database and web-based applications Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems. Must have excellent communication skills - both written and presentation. Must be able to work under pressure, multitasking, and meet all assigned deadlines in a fast pace environment Are you ready to discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded? Explore and learn about DHL's culture, special events, and interesting spotlights at: https://www.youtube.com/user/dhl DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Date posted: 12/04/2019
Dec 05, 2019
Full Time
Everyone has the ability to lead but not everyone is a Passionate Leader! Are You? Do you enjoy working with metrics, systems, and leading teams to improve processes? Are you a 21 st Century Leader, who enjoys being out on the floor, developing, training, and coaching associates to success? Then this might be the role for you! The Operations Supervisor will lead, coach, uplift, develop, and support, Service Agents, Dockworkers, and Couriers, making sure the team meets their operational targets while still maintaining a phenomenal Customer Service. Key Accountabilities: Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations Ensures safe, efficient and timely handling and transportation of all customer materials Manages operations plans and budgets based on goals and objectives Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Key Skills and Requirements: Excellence in organizational management with the ability to coach local stations staffs, manage and develop high-performance teams, while implementing program strategies Deep knowledge of route structuring/industrial engineering Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals Ability to show examples of previously having led transformation projects and program development Action-oriented, entrepreneurial, flexible, and innovative approach to operational management Passion, extremely image-conscious, integrity, positive attitude, mission-driven, and self-directed Viewed as expert in functional or business area within DHL Deals with cross-cultural tactical issues Position Requirements: Typically requires BS/BA and 2-6 years experience in related field, including at least 2 years of supervisory experience Must pass Criminal Background Check( Includes Driving Record ) and Drug Screen Professional presentation with customer facing experience required Proficiency with Microsoft Office, database and web-based applications Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems. Must have excellent communication skills - both written and presentation. Must be able to work under pressure, multitasking, and meet all assigned deadlines in a fast pace environment Are you ready to discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded? Explore and learn about DHL's culture, special events, and interesting spotlights at: https://www.youtube.com/user/dhl DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Date posted: 12/04/2019
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Everyone has the ability to lead but not everyone is a Passionate Leader! Are You? Do you enjoy working with metrics, systems, and leading teams to improve processes? Are you a 21 st Century Leader, who enjoys being out on the floor, developing, training, and coaching associates to success? Then this might be the role for you! The Operations Supervisor will lead, coach, uplift, develop, and support, Service Agents, Dockworkers, and Couriers, making sure the team meets their operational targets while still maintaining a phenomenal Customer Service. Key Accountabilities: Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations Ensures safe, efficient and timely handling and transportation of all customer materials Manages operations plans and budgets based on goals and objectives Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Key Skills and Requirements: Excellence in organizational management with the ability to coach local stations staffs, manage and develop high-performance teams, while implementing program strategies Deep knowledge of route structuring/industrial engineering Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals Ability to show examples of previously having led transformation projects and program development Action-oriented, entrepreneurial, flexible, and innovative approach to operational management Passion, extremely image-conscious, integrity, positive attitude, mission-driven, and self-directed Viewed as expert in functional or business area within DHL Deals with cross-cultural tactical issues Position Requirements: Typically requires BS/BA and 2-6 years experience in related field, including at least 2 years of supervisory experience Must pass Criminal Background Check( Includes Driving Record ) and Drug Screen Professional presentation with customer facing experience required Proficiency with Microsoft Office, database and web-based applications Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems. Must have excellent communication skills - both written and presentation. Must be able to work under pressure, multitasking, and meet all assigned deadlines in a fast pace environment Are you ready to discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded? Explore and learn about DHL's culture, special events, and interesting spotlights at: https://www.youtube.com/user/dhl DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Date posted: 12/02/2019
Dec 03, 2019
Full Time
Everyone has the ability to lead but not everyone is a Passionate Leader! Are You? Do you enjoy working with metrics, systems, and leading teams to improve processes? Are you a 21 st Century Leader, who enjoys being out on the floor, developing, training, and coaching associates to success? Then this might be the role for you! The Operations Supervisor will lead, coach, uplift, develop, and support, Service Agents, Dockworkers, and Couriers, making sure the team meets their operational targets while still maintaining a phenomenal Customer Service. Key Accountabilities: Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations Ensures safe, efficient and timely handling and transportation of all customer materials Manages operations plans and budgets based on goals and objectives Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Key Skills and Requirements: Excellence in organizational management with the ability to coach local stations staffs, manage and develop high-performance teams, while implementing program strategies Deep knowledge of route structuring/industrial engineering Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals Ability to show examples of previously having led transformation projects and program development Action-oriented, entrepreneurial, flexible, and innovative approach to operational management Passion, extremely image-conscious, integrity, positive attitude, mission-driven, and self-directed Viewed as expert in functional or business area within DHL Deals with cross-cultural tactical issues Position Requirements: Typically requires BS/BA and 2-6 years experience in related field, including at least 2 years of supervisory experience Must pass Criminal Background Check( Includes Driving Record ) and Drug Screen Professional presentation with customer facing experience required Proficiency with Microsoft Office, database and web-based applications Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems. Must have excellent communication skills - both written and presentation. Must be able to work under pressure, multitasking, and meet all assigned deadlines in a fast pace environment Are you ready to discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded? Explore and learn about DHL's culture, special events, and interesting spotlights at: https://www.youtube.com/user/dhl DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Date posted: 12/02/2019
City of Santa Monica
Santa Monica, California, United States
Job Summary Oversees community services offered to children, youth and families by the Department of Community and Cultural Services; supervises a range of programs that offer educational, cultural, human service and recreational activities to the community; oversees program development and program evaluation activities to ensure the delivery of responsive and effective community programs. For more details about the current vacancy please click here Community Services Program Supervisor - Youth Major Duties Develops, directs, supervises and promotes one or more major community services that offer a variety of educational, cultural, recreational, social, human service, and community outreach programs to children, youth and families. Determines annual staffing levels (including the use of volunteer resources) and develops and controls annual operating budgets for programs. Develops annual program work plans including a master calendar of events and activities. Develops and oversees new program initiatives to meet critical needs of youth and families; ensures that all programs are developmentally appropriate for the age levels of program participants. Analyzes and identifies revenue-producing opportunities for programs; identifies community resources, including volunteers, to support programs; develops and implements fundraising strategies and assigns fundraising activities to program staff as appropriate; prepares or assists in the preparation of grant applications. Supervises program staff; oversees the development and implementation of staff training programs to ensure a high level of customer service to program participants. Develops program standards and monitors and evaluates overall program effectiveness; makes recommendations to division head on needed changes in program direction and content. Oversees the general operations and maintenance of facilities that support community service programs at one or multiple sites; develops policies of operation; identifies preventive and emergency maintenance needs and capital improvements and makes recommendations to Principal Community Services Supervisor: May oversee daily facility operations: May review and submit work requests. Establishes and maintains supportive working relationships with the youth and family serving non-profit community. Represents programs to the public and community groups; staffs program advisory boards; May provide staff to serve non-profit board of directors. Handles sensitive community/participant complaints and responds to inquiries. Conducts studies and surveys, maintains and analyzes records and prepares a variety of reports including financial and grant reports, customer satisfaction reports, and quarterly reports to the Recreation and Parks Commission. May chair a park-based staff team from different divisions and departments. Performs related duties, as assigned. Minimum Qualifications Knowledge, Abilities and Skills: Knowledge of: Issues and special needs of children, youth and families. Child development philosophies and issues. Public, community service, and recreation administration. Program development and programming for community service programs. Community outreach strategies. Facility management. Community event management. Fundraising strategies and grant proposal writing techniques. Grants management. Budget development and management. Supervisory principles, practices and techniques. Multi-cultural outreach strategies, especially those for traditionally under-served members of the community. Effective customer service techniques. Ability to: Plan, manage and direct a variety of community service programs and activities. Evaluate and administer community services, including simultaneous activities and events in a variety of programs. Conduct fundraising activities. Promote community participation in programs. Prepare and present clear and concise oral and written reports and recommendations. Provide staff support to advisory committees and prepare agendas and minutes. Establish and maintain effective working relationships with a variety of individuals including inter-program and inter-divisional staff committees within the Department of Community and Cultural Services, members of other City departments, other government officials, community groups, boards and commissions and the public. Coordinate programs with other community groups and agencies. Select, train and supervise staff. Provide effective customer service. Skill in: Working effectively with children, youth and their families. Dealing with the public. Working cooperatively with community groups. The use of a personal computer and various software applications. Writing reports and correspondence. Education, Training and Experience: Graduation from an accredited college with a bachelor's degree in Public Administration, Human Services or Recreation Administration or a related field. Education requirements may be substituted with four years of paid experience overseeing major community service programs, of which one year must have included direct services to youth and families. In addition, three years of recent, paid work experience developing, organizing and supervising community service programs, including at least one year in direct service to children, youth and families and two years in program management and staff supervision. Bilingual skills may be required, depending upon job assignment. Licenses and Certificates: Possession of a valid Class C driver's license. Diversity and Inclusion Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. You may attach a scanned copy of your college diplomas or transcript to your online application, e-mail a scanned copy of your college diploma or transcript to mia.engel@smgov.net or fax a copy to the attention of Mia Engel at (310) 656-5705. Failure to do so will result in your application being disqualified. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: Oral Interview - 100% The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Closing Date/Time: 12/13/2019 5:00 PM Pacific
Dec 03, 2019
Full Time
Job Summary Oversees community services offered to children, youth and families by the Department of Community and Cultural Services; supervises a range of programs that offer educational, cultural, human service and recreational activities to the community; oversees program development and program evaluation activities to ensure the delivery of responsive and effective community programs. For more details about the current vacancy please click here Community Services Program Supervisor - Youth Major Duties Develops, directs, supervises and promotes one or more major community services that offer a variety of educational, cultural, recreational, social, human service, and community outreach programs to children, youth and families. Determines annual staffing levels (including the use of volunteer resources) and develops and controls annual operating budgets for programs. Develops annual program work plans including a master calendar of events and activities. Develops and oversees new program initiatives to meet critical needs of youth and families; ensures that all programs are developmentally appropriate for the age levels of program participants. Analyzes and identifies revenue-producing opportunities for programs; identifies community resources, including volunteers, to support programs; develops and implements fundraising strategies and assigns fundraising activities to program staff as appropriate; prepares or assists in the preparation of grant applications. Supervises program staff; oversees the development and implementation of staff training programs to ensure a high level of customer service to program participants. Develops program standards and monitors and evaluates overall program effectiveness; makes recommendations to division head on needed changes in program direction and content. Oversees the general operations and maintenance of facilities that support community service programs at one or multiple sites; develops policies of operation; identifies preventive and emergency maintenance needs and capital improvements and makes recommendations to Principal Community Services Supervisor: May oversee daily facility operations: May review and submit work requests. Establishes and maintains supportive working relationships with the youth and family serving non-profit community. Represents programs to the public and community groups; staffs program advisory boards; May provide staff to serve non-profit board of directors. Handles sensitive community/participant complaints and responds to inquiries. Conducts studies and surveys, maintains and analyzes records and prepares a variety of reports including financial and grant reports, customer satisfaction reports, and quarterly reports to the Recreation and Parks Commission. May chair a park-based staff team from different divisions and departments. Performs related duties, as assigned. Minimum Qualifications Knowledge, Abilities and Skills: Knowledge of: Issues and special needs of children, youth and families. Child development philosophies and issues. Public, community service, and recreation administration. Program development and programming for community service programs. Community outreach strategies. Facility management. Community event management. Fundraising strategies and grant proposal writing techniques. Grants management. Budget development and management. Supervisory principles, practices and techniques. Multi-cultural outreach strategies, especially those for traditionally under-served members of the community. Effective customer service techniques. Ability to: Plan, manage and direct a variety of community service programs and activities. Evaluate and administer community services, including simultaneous activities and events in a variety of programs. Conduct fundraising activities. Promote community participation in programs. Prepare and present clear and concise oral and written reports and recommendations. Provide staff support to advisory committees and prepare agendas and minutes. Establish and maintain effective working relationships with a variety of individuals including inter-program and inter-divisional staff committees within the Department of Community and Cultural Services, members of other City departments, other government officials, community groups, boards and commissions and the public. Coordinate programs with other community groups and agencies. Select, train and supervise staff. Provide effective customer service. Skill in: Working effectively with children, youth and their families. Dealing with the public. Working cooperatively with community groups. The use of a personal computer and various software applications. Writing reports and correspondence. Education, Training and Experience: Graduation from an accredited college with a bachelor's degree in Public Administration, Human Services or Recreation Administration or a related field. Education requirements may be substituted with four years of paid experience overseeing major community service programs, of which one year must have included direct services to youth and families. In addition, three years of recent, paid work experience developing, organizing and supervising community service programs, including at least one year in direct service to children, youth and families and two years in program management and staff supervision. Bilingual skills may be required, depending upon job assignment. Licenses and Certificates: Possession of a valid Class C driver's license. Diversity and Inclusion Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. You may attach a scanned copy of your college diplomas or transcript to your online application, e-mail a scanned copy of your college diploma or transcript to mia.engel@smgov.net or fax a copy to the attention of Mia Engel at (310) 656-5705. Failure to do so will result in your application being disqualified. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: Oral Interview - 100% The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Closing Date/Time: 12/13/2019 5:00 PM Pacific
Position Description Are you a high performing, strategic thinking, who is skilled at planning and organizing Sewer Transmission activities? Does your work experience include providing customer valued services to meet the diverse needs of the community? If so, this may be the job you are looking for! The City of Tacoma is recruiting for the position of Sewer Transmission Systems Maintenance Supervisor in our Environmental Services Department. We are seeking experienced candidates with exceptional customer service skills and who have a proven success record in supervising and evaluating the work of assigned personnel. Our ideal candidate will be a person who exemplifies the following traits and skills: Strong personal motivation and drive - an energetic and committed self-starter. Excellent interpersonal communication skills with the ability to establish and maintain effective working relationships A dynamic leader who motivates others with exceptional team-building, project management and performance leadership skills. Ability to communicate in a clear, comprehensive, effective and professional manner, both orally and in writing. Ability to negotiate, mediate and facilitate contentious issues to positive conclusions within a charged atmosphere. Detail oriented, with strong organizational, time management, and customer service skills. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Promotes a safe culture and work environment. In the Environmental Services Department , we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The focus on healthy neighborhoods and a thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on Customers, Employees and Operations with the three following statements: Customers - Partner with the community on customer-valued serves to meet the diverse needs of the Tacoma neighborhoods Employees - Foster safe culture built on trust, conversation and equity. Operations - Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER TACOMA Position Description: The union-represented position of Sewer Transmission Systems Maintenance Supervisor; the scope of work includes but is not limited to the following duties: Supervise daily sewer transmission maintenance activities and oversee and establish work priorities and assignments for multi-skilled work crews and special construction projects. Monitor and ensure project completion by providing supervision and guidance to area leads and work crews; prioritizing and estimating time and costs. Develop, recommend and implement modifications or revisions to existing operation procedures and performance standards. Review reports and data and provide analysis and track trends. ESSENTIAL DUTIES: Supervises and evaluates the work activities of assigned coordinators, field crews and office personnel; perform time approval, authorize and track overtime. Monitor daily maintenance and repair activities; inspect and review field work to ensure proper safety precautions are followed. Adjust workload, priorities, and direct assignments of work crews as necessary in response to system emergencies and failures. Prepare performance appraisals for subordinates. Make recommendations on hiring and discipline as required. Analyze operations, develop and implement maintenance programs and procedures; ensure appropriate training activities are scheduled;. provide recommendations on budget related issues; review claims reports for discrepancies; handle inquiries and investigate customer concerns. Schedule and prioritize work load, determine appropriate methods, materials and equipment required to perform necessary maintenance and repair work. Plan, coordinate and prioritize work requests with business team, City Divisions, contractors and the public; determine resource requirements; Plan and facilitate meetings. assess availability of materials and supplies, authorize purchases and review status of purchase orders and deliveries. Develop and analyze a variety of reports from the work management system related to the operation, maintenance, and performance of the transmission system. Review and adjust preventative maintenance service levels and performance standards to meet system needs. Investigate and resolve customer issues Implement and oversee business processes to maintain accurate records and reports for the work unit. Perform related duties as assigned. The Principles that Guide Us: Tacoma, the City of Destiny, has a workforce of dedicated, talented and open-minded employees with unique skills and perspectives. We embrace innovation and strive for excellence and community engagement in all that we do. The Principles that Guide Us, Integrity, Service, Excellence and Equity , speak to the values that we embody as City of Tacoma employees, and represent the core of our work in public service. Qualifications An equivalent combination to: Graduation from high school or vocational school AND Three years experience supervising field maintenance and construction personnel in a wastewater or surface water industry setting, OR Six years experience in a journey-level craft or engineering field, including three years as a lead supervising journey-level craft trades. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver's license at time of appointment with maintenance thereafter. Knowledge & Skills KNOWLEDGE OF: Materials, methods, practices, tools and equipment used in maintenance and construction Occupational hazards and safety regulations Record-keeping techniques Principles and practices of supervision and training Operation of various tools, equipment and machinery used in maintenance and repair work SKILLS: Direct and Assist in the operations, maintenance and repair of the City's sewage and storm drain system Perform field inspections, address safety issues and ensure compliance with safety regulations, enforcing all policies and procedures Plan and schedule sewer transmission system maintenance and construction work Establish and maintain harmonious relationships with City officials, employees and the general public Maintain records and prepare reports Use computerized information management system for generating work orders, assisting in maintenance plan creation, reports and reviewing system maintenance and equipmenthistory Communicate effectively both orally and in writing Effectively analyze situations and adopt an effective course of action Meet schedules and time lines Work independently with little direction Train and provide work direction to others, coach and mentor peers and subordinates Assign and review the work of other Proficiency in basic computer navigation and electronic data management Selection Process & Supplemental Information WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the local universities and colleges, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. The City of Tacoma supportsa healthy work/life balance,continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program.We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ http://www.cityoftacoma.org/newhires Interested individualsmust complete the online application and attacha detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. Candidates who are eligible for Veteran's Preferencescoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference, with redacted birth date and social security numbers. This is a competitive selection process: Candidates who meet the minimum qualifications will have their job application and responses to Supplemental Questions 5-14 reviewed andscored by a committee of subject matter experts, as the Experience and Training Test.This is your TEST, these questions will be scored by subject matter experts on the basis of information provided; therefore, it is the responsibility of the applicants to adequately describe all pertinent experience and training. Providing false information will result in disqualification. Candidates who score 70% or abovewill be placed on an Eligible List for potential interview and hiring consideration.. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background and reference check. This position is covered by a Labor Agreement between the City of Tacoma and Local Union #17 PTE.New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, please call Human Resources at (253) 591.5400 before 4:00 pm of the closingdateof the job announcement. Closing Date/Time: 1/6/2020 5:00 PM Pacific
Dec 04, 2019
Full Time
Position Description Are you a high performing, strategic thinking, who is skilled at planning and organizing Sewer Transmission activities? Does your work experience include providing customer valued services to meet the diverse needs of the community? If so, this may be the job you are looking for! The City of Tacoma is recruiting for the position of Sewer Transmission Systems Maintenance Supervisor in our Environmental Services Department. We are seeking experienced candidates with exceptional customer service skills and who have a proven success record in supervising and evaluating the work of assigned personnel. Our ideal candidate will be a person who exemplifies the following traits and skills: Strong personal motivation and drive - an energetic and committed self-starter. Excellent interpersonal communication skills with the ability to establish and maintain effective working relationships A dynamic leader who motivates others with exceptional team-building, project management and performance leadership skills. Ability to communicate in a clear, comprehensive, effective and professional manner, both orally and in writing. Ability to negotiate, mediate and facilitate contentious issues to positive conclusions within a charged atmosphere. Detail oriented, with strong organizational, time management, and customer service skills. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Promotes a safe culture and work environment. In the Environmental Services Department , we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The focus on healthy neighborhoods and a thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on Customers, Employees and Operations with the three following statements: Customers - Partner with the community on customer-valued serves to meet the diverse needs of the Tacoma neighborhoods Employees - Foster safe culture built on trust, conversation and equity. Operations - Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER TACOMA Position Description: The union-represented position of Sewer Transmission Systems Maintenance Supervisor; the scope of work includes but is not limited to the following duties: Supervise daily sewer transmission maintenance activities and oversee and establish work priorities and assignments for multi-skilled work crews and special construction projects. Monitor and ensure project completion by providing supervision and guidance to area leads and work crews; prioritizing and estimating time and costs. Develop, recommend and implement modifications or revisions to existing operation procedures and performance standards. Review reports and data and provide analysis and track trends. ESSENTIAL DUTIES: Supervises and evaluates the work activities of assigned coordinators, field crews and office personnel; perform time approval, authorize and track overtime. Monitor daily maintenance and repair activities; inspect and review field work to ensure proper safety precautions are followed. Adjust workload, priorities, and direct assignments of work crews as necessary in response to system emergencies and failures. Prepare performance appraisals for subordinates. Make recommendations on hiring and discipline as required. Analyze operations, develop and implement maintenance programs and procedures; ensure appropriate training activities are scheduled;. provide recommendations on budget related issues; review claims reports for discrepancies; handle inquiries and investigate customer concerns. Schedule and prioritize work load, determine appropriate methods, materials and equipment required to perform necessary maintenance and repair work. Plan, coordinate and prioritize work requests with business team, City Divisions, contractors and the public; determine resource requirements; Plan and facilitate meetings. assess availability of materials and supplies, authorize purchases and review status of purchase orders and deliveries. Develop and analyze a variety of reports from the work management system related to the operation, maintenance, and performance of the transmission system. Review and adjust preventative maintenance service levels and performance standards to meet system needs. Investigate and resolve customer issues Implement and oversee business processes to maintain accurate records and reports for the work unit. Perform related duties as assigned. The Principles that Guide Us: Tacoma, the City of Destiny, has a workforce of dedicated, talented and open-minded employees with unique skills and perspectives. We embrace innovation and strive for excellence and community engagement in all that we do. The Principles that Guide Us, Integrity, Service, Excellence and Equity , speak to the values that we embody as City of Tacoma employees, and represent the core of our work in public service. Qualifications An equivalent combination to: Graduation from high school or vocational school AND Three years experience supervising field maintenance and construction personnel in a wastewater or surface water industry setting, OR Six years experience in a journey-level craft or engineering field, including three years as a lead supervising journey-level craft trades. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver's license at time of appointment with maintenance thereafter. Knowledge & Skills KNOWLEDGE OF: Materials, methods, practices, tools and equipment used in maintenance and construction Occupational hazards and safety regulations Record-keeping techniques Principles and practices of supervision and training Operation of various tools, equipment and machinery used in maintenance and repair work SKILLS: Direct and Assist in the operations, maintenance and repair of the City's sewage and storm drain system Perform field inspections, address safety issues and ensure compliance with safety regulations, enforcing all policies and procedures Plan and schedule sewer transmission system maintenance and construction work Establish and maintain harmonious relationships with City officials, employees and the general public Maintain records and prepare reports Use computerized information management system for generating work orders, assisting in maintenance plan creation, reports and reviewing system maintenance and equipmenthistory Communicate effectively both orally and in writing Effectively analyze situations and adopt an effective course of action Meet schedules and time lines Work independently with little direction Train and provide work direction to others, coach and mentor peers and subordinates Assign and review the work of other Proficiency in basic computer navigation and electronic data management Selection Process & Supplemental Information WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the local universities and colleges, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. The City of Tacoma supportsa healthy work/life balance,continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program.We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ http://www.cityoftacoma.org/newhires Interested individualsmust complete the online application and attacha detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. Candidates who are eligible for Veteran's Preferencescoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference, with redacted birth date and social security numbers. This is a competitive selection process: Candidates who meet the minimum qualifications will have their job application and responses to Supplemental Questions 5-14 reviewed andscored by a committee of subject matter experts, as the Experience and Training Test.This is your TEST, these questions will be scored by subject matter experts on the basis of information provided; therefore, it is the responsibility of the applicants to adequately describe all pertinent experience and training. Providing false information will result in disqualification. Candidates who score 70% or abovewill be placed on an Eligible List for potential interview and hiring consideration.. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background and reference check. This position is covered by a Labor Agreement between the City of Tacoma and Local Union #17 PTE.New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, please call Human Resources at (253) 591.5400 before 4:00 pm of the closingdateof the job announcement. Closing Date/Time: 1/6/2020 5:00 PM Pacific
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Clerk-Recorder-Assessor's Officehas requested a department promotional certification to fill a Clerk-Recorder-Assessor Supervisor position. Only qualified permanent and/or probationary Clerk-Recorder-Assessor's Officeemployees on the eligible list may be eligible for referral to the department for the advertised position. The Supervising Micrographic Technician plans, directs, and supervises the day-to-day work of Micrographic Technicians involved in customer service and the production of micrographic copies of official County records and documents. This position is responsible for resolving workflow problems for the unit and educatingstaff on complex legal document descriptions. Further, the Supervising Micrographic Technician ensures all equipment is in working order, and that the reproductions of documents are of high quality, complete, and accurate. The ideal candidate will be an analytical leader who is able to make decisions and solve problems with limited information, and possess: Proven customer service skills, including excellent verbal and written communication skills Thorough knowledge of National Imaging standards The ability to identify process issues, and resolve or offer suggestions for improvement A collaborative mindset to work with staff members, supervisors, divisions, and outside County customers A good working knowledge of, and ability to use, Microsoft Office computer software and Adobe Acrobat The Civil Service title for this position is Clerk-Recorder-Assessor Supervisor.This employment list may also be used to fill future full-time or part-time vacancies as they occur during the active status of the list. County employees who wish to be considered for future vacancies should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities listed. Normally, one year of full-time experience equivalent to Senior Clerk-Recorder-Assessor Specialist or three years of full-time clerical experience working with appraisal, assessment, or property records in an appraiser's office, surveyor's office, or title company, which included at least one year in a lead worker or supervisory capacity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: applicable laws and administrative practices governing recordation and filing of documents and vital records; applicable codes, regulations, policies, technical processes, and procedures related to the department; applicable federal, state, county, and office, laws, regulations, policies, and procedures; business arithmetic and basic statistical techniques; principles and procedures of record keeping and cash handling; electronic methods and computer equipment and applications related to the work; techniques for providing a high level of customer service by effectively dealing with the public, vendors, and county staff; modern office administrative and secretarial practices and procedures including the use of standard office equipment, imaging systems and data/content management procedures; business letter writing and the standard format for reports and correspondence; principles and practices of data collection and report preparation. Knowledge of: principles of supervision, training, and instructional methods. Working knowledge of: English grammar, vocabulary, spelling, punctuation, and composition. Ability to: plan, assign, direct, and review the work of support staff; perform responsible administrative support and customer service work with accuracy and speed requiring the use of tact and discretion; understand the organization and operations of the County Clerk-Recorder-Assessor office and outside agencies; interpret, apply, explain, and instruct in administrative and departmental policies and procedures; apply, explain, instruct, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations; respond to and effectively prioritize multiple phone calls, in-person traffic, and other requests/interruptions; compose correspondence and reports from brief instructions; organize, maintain, and update database and records systems; make accurate arithmetic, financial, and statistical computations; enter and retrieve data from a computer with sufficient speed and accuracy; react calmly and professionally in emotional and/or stressful situations and emergencies; maintain high personal standards of ethics and integrity; make sound, educated decisions, and give direction to subordinate staff to implement; interact effectively with persons of different social, economic, and ethnic backgrounds; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Jobwith the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) may be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: RR
Dec 03, 2019
Full Time
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Clerk-Recorder-Assessor's Officehas requested a department promotional certification to fill a Clerk-Recorder-Assessor Supervisor position. Only qualified permanent and/or probationary Clerk-Recorder-Assessor's Officeemployees on the eligible list may be eligible for referral to the department for the advertised position. The Supervising Micrographic Technician plans, directs, and supervises the day-to-day work of Micrographic Technicians involved in customer service and the production of micrographic copies of official County records and documents. This position is responsible for resolving workflow problems for the unit and educatingstaff on complex legal document descriptions. Further, the Supervising Micrographic Technician ensures all equipment is in working order, and that the reproductions of documents are of high quality, complete, and accurate. The ideal candidate will be an analytical leader who is able to make decisions and solve problems with limited information, and possess: Proven customer service skills, including excellent verbal and written communication skills Thorough knowledge of National Imaging standards The ability to identify process issues, and resolve or offer suggestions for improvement A collaborative mindset to work with staff members, supervisors, divisions, and outside County customers A good working knowledge of, and ability to use, Microsoft Office computer software and Adobe Acrobat The Civil Service title for this position is Clerk-Recorder-Assessor Supervisor.This employment list may also be used to fill future full-time or part-time vacancies as they occur during the active status of the list. County employees who wish to be considered for future vacancies should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities listed. Normally, one year of full-time experience equivalent to Senior Clerk-Recorder-Assessor Specialist or three years of full-time clerical experience working with appraisal, assessment, or property records in an appraiser's office, surveyor's office, or title company, which included at least one year in a lead worker or supervisory capacity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: applicable laws and administrative practices governing recordation and filing of documents and vital records; applicable codes, regulations, policies, technical processes, and procedures related to the department; applicable federal, state, county, and office, laws, regulations, policies, and procedures; business arithmetic and basic statistical techniques; principles and procedures of record keeping and cash handling; electronic methods and computer equipment and applications related to the work; techniques for providing a high level of customer service by effectively dealing with the public, vendors, and county staff; modern office administrative and secretarial practices and procedures including the use of standard office equipment, imaging systems and data/content management procedures; business letter writing and the standard format for reports and correspondence; principles and practices of data collection and report preparation. Knowledge of: principles of supervision, training, and instructional methods. Working knowledge of: English grammar, vocabulary, spelling, punctuation, and composition. Ability to: plan, assign, direct, and review the work of support staff; perform responsible administrative support and customer service work with accuracy and speed requiring the use of tact and discretion; understand the organization and operations of the County Clerk-Recorder-Assessor office and outside agencies; interpret, apply, explain, and instruct in administrative and departmental policies and procedures; apply, explain, instruct, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations; respond to and effectively prioritize multiple phone calls, in-person traffic, and other requests/interruptions; compose correspondence and reports from brief instructions; organize, maintain, and update database and records systems; make accurate arithmetic, financial, and statistical computations; enter and retrieve data from a computer with sufficient speed and accuracy; react calmly and professionally in emotional and/or stressful situations and emergencies; maintain high personal standards of ethics and integrity; make sound, educated decisions, and give direction to subordinate staff to implement; interact effectively with persons of different social, economic, and ethnic backgrounds; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Jobwith the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) may be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: RR
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 11/23/2019
Nov 01, 2019
Full Time
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 11/23/2019
GILA COUNTY HUMAN RESOURCES JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 POSTED: JUNE 6, 2019 REVISED: OCTOBER 3, 2019 OPEN UNTIL FILLED PURPOSE OF THE JOB To supervise, assign, review, and coordinate the day-to-day activities of the Sheriff Office Records Management Unit including managing the maintenance, retrieval, protection, and retention of records and ensure compliance with all State and Federal laws and County and internal policies and procedures. This position ensures work quality, reviews and prepares police reports, logs citations and warnings, releases information and reports to the public, releases information to the County Attorney's Office and other jurisdictions, assists Sheriff's Office employees with records and provides customer assistance. SUPERVISORY RESPONSIBILITIES Regularly assigns work to other employees and supervises related activities. Provides recommendations on scheduling work hours of employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Plans, prioritizes, assigns, supervises, reviews, and coordinates the day-to-day activities of the Sheriff Office Records Management Unit including managing the maintenance, retrieval, protection and retention of all records, setting schedules and provides adequate staffing for the unit, supervising assigned personnel, staff training and assessment of performance, work monitoring and employee time reporting or leave requests processing. 30% • Oversees and monitors the orderly maintenance, ready availability, security, and confidentiality of law enforcement information and records processing support services to law enforcement agencies as part of the Sheriff's Office record; ensures compliance with local, State, and Federal privacy and security act requirements; maintains daily log regarding incoming and completed reports. 25% • Verifies and distributes departmental reports to relevant agencies and individuals; ensures the timely processing of departmental reports; verifies and disburses daily law enforcement reports, citations, warnings, and pawn shop tickets to departmental clerks for data entry into the departmental computer system. 15% • Maintains, processes, and audits arrest reports, warrants, and criminal histories and other records; confirms arrest warrants as necessary; monitors incoming jail dispositions for accuracy prior to sending to County Attorney. 10% • Operates and accesses automated criminal justice telecommunication information systems and subsystems and trains other employees; conducts records checks for warrants and criminal history using ACJIS system and maintains statistical records required by State and Federal government. 10% • Responds to departmental correspondence; may serve as Notary Public for internal and external customers. 10% • Performs other duties as assigned. BUDGET RESPONSIBILITIES This position provides research support on departmental level budget preparation. PROJECT RESPONSIBILITIES Provides project research support on community service projects. ORAL COMMUNICATION DUTIES This position trains colleagues, explains County procedures or processes and participates in meetings. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, internal memos, emails and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Frequently (More than 25% but less than 40% in a year). DEPARTMENT: Sheriff's Office POSITION: Records Supervisor LOCATION: Globe JOB CODE: 19-036 PLEASE USE CIVILIAN/VOLUNTEER APPLICATION ANNUAL SALARY: $38,792-$52,369 DOE MINIMUM EDUCATION REQUIRED /PREFERRED High School Diploma or GED. Bachelor's Degree in Criminal Justice or Business/Public Administration preferred. MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Three (3) years directly related experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS Certification and Notary Public License. KNOWLEDGE REQUIRED Administration and management, clerical, customer and personal service, Federal, State, Local laws, regulations, statutes and law enforcement. SKILLS REQUIRED Active learning, active listening, communicating diplomatically, customer service, problem solving, time management, multi-tasking, typing and data entry. ABILITIES REQUIRED Make sense of multiple data, focus, multi-task, react in a calm and timely manner and maintain calm demeanor in stressful situations. PHYSICAL DEMANDS • Occasionally stands to attend to reported incidents; may be required to lift work related materials or equipment up to 25 lbs. in weight; and constantly requires dexterity for keyboard operation. • Incumbents in this position may be required to walk to and from work sites. WORK ENVIRONMENT Incumbents in this position constantly perform work in an office environment. May be required to travel to other County locations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. Occasionally, may become exposed to telephone verbal abuse by customers or citizens, and/or individuals with high level of emotional distress. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can result in unfavorable public perceptions and legal ramifications. SECURITY REQUIREMENTS Incumbents in this position are required to be U.S. citizens with zero felony convictions. Incumbents in this position are required to have a valid Arizona Driver's License. Prior to being hired, all incumbents in this position are subject to background check, as well as written and oral examinations. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time:
Oct 19, 2019
Full Time
GILA COUNTY HUMAN RESOURCES JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 POSTED: JUNE 6, 2019 REVISED: OCTOBER 3, 2019 OPEN UNTIL FILLED PURPOSE OF THE JOB To supervise, assign, review, and coordinate the day-to-day activities of the Sheriff Office Records Management Unit including managing the maintenance, retrieval, protection, and retention of records and ensure compliance with all State and Federal laws and County and internal policies and procedures. This position ensures work quality, reviews and prepares police reports, logs citations and warnings, releases information and reports to the public, releases information to the County Attorney's Office and other jurisdictions, assists Sheriff's Office employees with records and provides customer assistance. SUPERVISORY RESPONSIBILITIES Regularly assigns work to other employees and supervises related activities. Provides recommendations on scheduling work hours of employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Plans, prioritizes, assigns, supervises, reviews, and coordinates the day-to-day activities of the Sheriff Office Records Management Unit including managing the maintenance, retrieval, protection and retention of all records, setting schedules and provides adequate staffing for the unit, supervising assigned personnel, staff training and assessment of performance, work monitoring and employee time reporting or leave requests processing. 30% • Oversees and monitors the orderly maintenance, ready availability, security, and confidentiality of law enforcement information and records processing support services to law enforcement agencies as part of the Sheriff's Office record; ensures compliance with local, State, and Federal privacy and security act requirements; maintains daily log regarding incoming and completed reports. 25% • Verifies and distributes departmental reports to relevant agencies and individuals; ensures the timely processing of departmental reports; verifies and disburses daily law enforcement reports, citations, warnings, and pawn shop tickets to departmental clerks for data entry into the departmental computer system. 15% • Maintains, processes, and audits arrest reports, warrants, and criminal histories and other records; confirms arrest warrants as necessary; monitors incoming jail dispositions for accuracy prior to sending to County Attorney. 10% • Operates and accesses automated criminal justice telecommunication information systems and subsystems and trains other employees; conducts records checks for warrants and criminal history using ACJIS system and maintains statistical records required by State and Federal government. 10% • Responds to departmental correspondence; may serve as Notary Public for internal and external customers. 10% • Performs other duties as assigned. BUDGET RESPONSIBILITIES This position provides research support on departmental level budget preparation. PROJECT RESPONSIBILITIES Provides project research support on community service projects. ORAL COMMUNICATION DUTIES This position trains colleagues, explains County procedures or processes and participates in meetings. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, internal memos, emails and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Frequently (More than 25% but less than 40% in a year). DEPARTMENT: Sheriff's Office POSITION: Records Supervisor LOCATION: Globe JOB CODE: 19-036 PLEASE USE CIVILIAN/VOLUNTEER APPLICATION ANNUAL SALARY: $38,792-$52,369 DOE MINIMUM EDUCATION REQUIRED /PREFERRED High School Diploma or GED. Bachelor's Degree in Criminal Justice or Business/Public Administration preferred. MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Three (3) years directly related experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS Certification and Notary Public License. KNOWLEDGE REQUIRED Administration and management, clerical, customer and personal service, Federal, State, Local laws, regulations, statutes and law enforcement. SKILLS REQUIRED Active learning, active listening, communicating diplomatically, customer service, problem solving, time management, multi-tasking, typing and data entry. ABILITIES REQUIRED Make sense of multiple data, focus, multi-task, react in a calm and timely manner and maintain calm demeanor in stressful situations. PHYSICAL DEMANDS • Occasionally stands to attend to reported incidents; may be required to lift work related materials or equipment up to 25 lbs. in weight; and constantly requires dexterity for keyboard operation. • Incumbents in this position may be required to walk to and from work sites. WORK ENVIRONMENT Incumbents in this position constantly perform work in an office environment. May be required to travel to other County locations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. Occasionally, may become exposed to telephone verbal abuse by customers or citizens, and/or individuals with high level of emotional distress. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can result in unfavorable public perceptions and legal ramifications. SECURITY REQUIREMENTS Incumbents in this position are required to be U.S. citizens with zero felony convictions. Incumbents in this position are required to have a valid Arizona Driver's License. Prior to being hired, all incumbents in this position are subject to background check, as well as written and oral examinations. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time:
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/01/2019
Oct 15, 2019
Full Time
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/01/2019
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/04/2019
Aug 08, 2019
Full Time
SUMMARY Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew, and passengers. May perform the same or similar functions as those assigned to the workgroup. JOB DESCRIPTION Delegate and assign duties to qualified personnel, monitor progress, and assess results.Greet, park, tow, move, and marshal aircraft arriving or departing ramp area.Provide lavatory and water service as requested.Fuel/de-ice aircraft as requested.Provide shuttle service for passengers/crew as required.Assist with customer service duties as required.Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed.Assist with general cleaning and clearing of debris from ramp, building, and customer areas. Assist with wing-walking duties as required.Assist Supervisor with training new employees. Perform other duties as required. ESSENTIAL JOB FUNCTIONS The following functions are performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to: Regularly stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.Read, write, and fluently speak and understand the English language.Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance, and spatial relationships.Ability to effectively communicate with customers, clients, management, and other employees.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Regularly required to lift and/or move up to 50 pounds above the head.Apply concepts of basic math to perform operations using units of American money and weight measurement, volume, and distance.Qualifications:High School Diploma or General Education Degree (GED) plus six (6) months of related experience and/or training.Due to heavy interaction with our clients, candidates must possess strong interpersonal and verbal communication skills.Basic computer knowledge and skills required.Must possess a valid state Driver's License.Must be tactful, courteous, and conscience of client needs. Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.An Equal Opportunity Employer M/F/Disability/Vet
Date posted: 12/04/2019
City of Portland, Oregon
Portland, Oregon, United States
The Position The Office of Management and Finance, CityFleet is seeking a Fleet Business Operations Supervisor to join their team. The Fleet Business Operations Supervisor, under direction of the fleet manager, plans, coordinates, executes, and supervises the acquisition and disposal of vehicles & equipment purchased by the City. Additionally, this position also manages two other distinct areas of responsibility; Vehicle Processing Center/Body Shop Operations, and the Fleet Stores Group. The Fleet Business Operations Supervisor's responsibilities include planning and managing the replacement of a diverse 3,400 plus vehicle and equipment fleet valued at $145 million. CityFleet's annual acquisition budget is approximately $8 million. The work of this position is performed within policy direction established by the City Council and general direction from the fleet manager to plan, organize and provide vehicles, equipment and related services to all City agencies and external regional partners. The Supervisor directs programs to ensure efficient and reliable vehicle replacements; sets program goals and performance measures; administers City policies for the acquisition of vehicles by all City bureaus; and meets customer needs while exercising diplomacy in enforcing citywide policy related to vehicles. Other responsibilities include; preparation, reporting, and monitoring of the capital budget for the vehicle and equipment replacement fund, preparation and managing components of the fleet operating budget, manage and administer fleet grant applications, research fleet technologies, oversee City fueling infrastructure and emergency supply systems, fuel management and leak detection systems, telematic program, monitor co-operative purchasing contracts for goods and services related to vehicles and equipment, and performing related duties as required. AboutCityFleet TheCityFleetbusiness operations group is responsible for vehicle & equipment asset management and administrative support programs withinCityFleet. Specifically; the Vehicle and Equipment Asset Management Group, Vehicle Processing Center, Body Shop, and Fleet Stores. Additional responsibilities include the operation and repair of City fuel sites and responsibility for; rental,telematic, cooperative procurement, and vehicle up-fitting/modification programs. Great customer service and communication skills are required in providing a comprehensive fleet asset management program that responsibly fulfills the vehicle and equipment needs of City customers through cost effective and dedicated personal service. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Knowledge and experience applying the practices of leadership, budget preparation and administration, program evaluation, and fields related to the mission and purpose of the organizational unit and Bureau/Office. Knowledge and experienced applying the principles and standards of employee supervision, including training, scheduling, and performance evaluation. Knowledge and experience applying relevant statutes, regulations, policies, and procedures that pertain to the unit, along with the ability to interpret and apply them. Ability and experience communicating effectively, both verbally and in writing; presenting information, reports, and recommendations clearly and persuasively. Ability and experience supervising a multicultural workforce, promoting an equitable workplace environment, and applying equitable program practices to diverse and complex City services. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in your resume and responses to the supplemental questions weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Recruitment Timeline: Posting: 12/02/19 - 12/20/19 Applications Reviewed: starting the week of 12/23/19 Eligible List: week of 01/06/19 Selection Phase Begins: Tentatively the week of 01/20/19 *Timeline is approximate and subject to change Application Instructions Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Yourrésuméand responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. Please note , all completed applications for this position must be submitted no later than 11:59 pm, on the closing date of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass Contact Information Teresa Dahrens, Senior Human Resources Analyst Bureau of Human Resources Teresa.Dahrens@portlandoregon.gov (503) 823-4516 An Equal Opportunity / Affirmative Action Employer Closing Date/Time: 12/20/2019 11:59 PM Pacific
Dec 02, 2019
Full Time
The Position The Office of Management and Finance, CityFleet is seeking a Fleet Business Operations Supervisor to join their team. The Fleet Business Operations Supervisor, under direction of the fleet manager, plans, coordinates, executes, and supervises the acquisition and disposal of vehicles & equipment purchased by the City. Additionally, this position also manages two other distinct areas of responsibility; Vehicle Processing Center/Body Shop Operations, and the Fleet Stores Group. The Fleet Business Operations Supervisor's responsibilities include planning and managing the replacement of a diverse 3,400 plus vehicle and equipment fleet valued at $145 million. CityFleet's annual acquisition budget is approximately $8 million. The work of this position is performed within policy direction established by the City Council and general direction from the fleet manager to plan, organize and provide vehicles, equipment and related services to all City agencies and external regional partners. The Supervisor directs programs to ensure efficient and reliable vehicle replacements; sets program goals and performance measures; administers City policies for the acquisition of vehicles by all City bureaus; and meets customer needs while exercising diplomacy in enforcing citywide policy related to vehicles. Other responsibilities include; preparation, reporting, and monitoring of the capital budget for the vehicle and equipment replacement fund, preparation and managing components of the fleet operating budget, manage and administer fleet grant applications, research fleet technologies, oversee City fueling infrastructure and emergency supply systems, fuel management and leak detection systems, telematic program, monitor co-operative purchasing contracts for goods and services related to vehicles and equipment, and performing related duties as required. AboutCityFleet TheCityFleetbusiness operations group is responsible for vehicle & equipment asset management and administrative support programs withinCityFleet. Specifically; the Vehicle and Equipment Asset Management Group, Vehicle Processing Center, Body Shop, and Fleet Stores. Additional responsibilities include the operation and repair of City fuel sites and responsibility for; rental,telematic, cooperative procurement, and vehicle up-fitting/modification programs. Great customer service and communication skills are required in providing a comprehensive fleet asset management program that responsibly fulfills the vehicle and equipment needs of City customers through cost effective and dedicated personal service. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Knowledge and experience applying the practices of leadership, budget preparation and administration, program evaluation, and fields related to the mission and purpose of the organizational unit and Bureau/Office. Knowledge and experienced applying the principles and standards of employee supervision, including training, scheduling, and performance evaluation. Knowledge and experience applying relevant statutes, regulations, policies, and procedures that pertain to the unit, along with the ability to interpret and apply them. Ability and experience communicating effectively, both verbally and in writing; presenting information, reports, and recommendations clearly and persuasively. Ability and experience supervising a multicultural workforce, promoting an equitable workplace environment, and applying equitable program practices to diverse and complex City services. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in your resume and responses to the supplemental questions weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Recruitment Timeline: Posting: 12/02/19 - 12/20/19 Applications Reviewed: starting the week of 12/23/19 Eligible List: week of 01/06/19 Selection Phase Begins: Tentatively the week of 01/20/19 *Timeline is approximate and subject to change Application Instructions Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Yourrésuméand responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. Please note , all completed applications for this position must be submitted no later than 11:59 pm, on the closing date of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass Contact Information Teresa Dahrens, Senior Human Resources Analyst Bureau of Human Resources Teresa.Dahrens@portlandoregon.gov (503) 823-4516 An Equal Opportunity / Affirmative Action Employer Closing Date/Time: 12/20/2019 11:59 PM Pacific
***PART-TIME JOB OPPORTUNITY*** RECREATION SPECIALIST - FIELD SUPERVISOR HIRING DEPARTMENT : Parks & Recreation WORK LOCATION : Willow Pass Park, 3175 Salvio St, Concord, CA 94519 HOURS : This is a seasonal, part-time position running March - November with possibility of optional alternative work during rest of year. Number of days and hours will depend on availability and game schedules. Generally 5:00 pm-11:00 pm, two-three nights per week SALARY : $13.12 / Hour FINAL FILING DATE : Open Until Filled THE IDEAL CANDIDATE : The Ideal Field Supervisor Candidate is someone who: • Possesses excellent customer service skills; • Is both a team player, but also works well independently; • Is someone who is detail oriented; • Possesses strong verbal and written communication skills; • Is someone who is flexible, yet dependable; and • Is someone who is reliable and responsible THE POSITION : The City of Concord's Parks & Recreation Department is looking for a dynamic, customer friendly individual to oversee and conduct facility operations during our Adult Softball Program. Field Supervisor staff will coordinate staff and equipment needs to ensure games are conducted in accordance with the City of Concord Adult Softball Rules and Code of Conduct. Examples of duties include, but are not limited to: Ensure games are conducted in a safe, fair and timely manner. Provide high level of support for program participants and staff by being highly visible and responsive. Ensure fields are adequately staffed with umpires and scorekeepers. Conduct inspections of fields, facilities and lighting and recommend maintenance and repair as needed. Resolve issues that would create an unsafe environment or interfere with games. Monitor game progress, respond to participants. When needed, handle emergency situations by taking an appropriate course of action and notifying supervisor. Complete a variety of administrative tasks. Qualifications: Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. Generally, this will require: Education: Satisfactory completion of high school or equivalent. Experience: One or more years' experience in a customer service position preferably in a sports related field is desirable. Other requirements: Strong knowledge of Slow Pitch Softball and USSSA rules. Must be at least 21 years of age. Must be willing to work a flexible schedule, including evenings, weekends and some holidays. Must have or be able to obtain before the start of employment CPR/First Aid/AED certification. Other: SELECTION PROCEDURES : To apply for this position, please complete the online application at www.cityofconcord.org . All applications will be screened in relation to the criteria outlined above. Only those candidates who best meet the qualifications will be invited to interview. It is a policy of the City to refuse to consider a person for a position whenever that person's relationship to an employee, elected or appointed official, or member of a board or commission has the potential for creating adverse impact on supervision, safety, security, morale, or involves a potential conflict of interest. FOR ADDITIONAL INFORMATION : Willow Pass Community Center at (925) 671-3423 Closing Date/Time: Tue. 12/31/19 5:00 PM Pacific Time
Nov 22, 2019
Part Time
***PART-TIME JOB OPPORTUNITY*** RECREATION SPECIALIST - FIELD SUPERVISOR HIRING DEPARTMENT : Parks & Recreation WORK LOCATION : Willow Pass Park, 3175 Salvio St, Concord, CA 94519 HOURS : This is a seasonal, part-time position running March - November with possibility of optional alternative work during rest of year. Number of days and hours will depend on availability and game schedules. Generally 5:00 pm-11:00 pm, two-three nights per week SALARY : $13.12 / Hour FINAL FILING DATE : Open Until Filled THE IDEAL CANDIDATE : The Ideal Field Supervisor Candidate is someone who: • Possesses excellent customer service skills; • Is both a team player, but also works well independently; • Is someone who is detail oriented; • Possesses strong verbal and written communication skills; • Is someone who is flexible, yet dependable; and • Is someone who is reliable and responsible THE POSITION : The City of Concord's Parks & Recreation Department is looking for a dynamic, customer friendly individual to oversee and conduct facility operations during our Adult Softball Program. Field Supervisor staff will coordinate staff and equipment needs to ensure games are conducted in accordance with the City of Concord Adult Softball Rules and Code of Conduct. Examples of duties include, but are not limited to: Ensure games are conducted in a safe, fair and timely manner. Provide high level of support for program participants and staff by being highly visible and responsive. Ensure fields are adequately staffed with umpires and scorekeepers. Conduct inspections of fields, facilities and lighting and recommend maintenance and repair as needed. Resolve issues that would create an unsafe environment or interfere with games. Monitor game progress, respond to participants. When needed, handle emergency situations by taking an appropriate course of action and notifying supervisor. Complete a variety of administrative tasks. Qualifications: Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. Generally, this will require: Education: Satisfactory completion of high school or equivalent. Experience: One or more years' experience in a customer service position preferably in a sports related field is desirable. Other requirements: Strong knowledge of Slow Pitch Softball and USSSA rules. Must be at least 21 years of age. Must be willing to work a flexible schedule, including evenings, weekends and some holidays. Must have or be able to obtain before the start of employment CPR/First Aid/AED certification. Other: SELECTION PROCEDURES : To apply for this position, please complete the online application at www.cityofconcord.org . All applications will be screened in relation to the criteria outlined above. Only those candidates who best meet the qualifications will be invited to interview. It is a policy of the City to refuse to consider a person for a position whenever that person's relationship to an employee, elected or appointed official, or member of a board or commission has the potential for creating adverse impact on supervision, safety, security, morale, or involves a potential conflict of interest. FOR ADDITIONAL INFORMATION : Willow Pass Community Center at (925) 671-3423 Closing Date/Time: Tue. 12/31/19 5:00 PM Pacific Time
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
PAX SERVICE AGENT --Spirit AirlinesRegular Part Time
APPLY1. Identification Position: Passenger Service Agent Department: Operations-Passenger Services Responsible for Job Description: Human Resources Reports to: Passenger Service Supervisor WC: Office-Passenger Service Agent (APAXSV) FLSA Status: Non-Exempt/Hourly
2. Summary Total Airport Services (TAS) Passenger Service Agent(s) are essential to providing a smooth enjoyable travel experience to every passenger. Our Passenger Service Agent(s) support a fast-paced airport environment proving quality front-line customer service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling customers while effectively demonstrating TAS organizational guidelines as defined in our Best in Class program.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passenger Service Agent(s) are responsible for:
- Practicing safety conscious behaviors according to TAS organizational guidelines ensuring a safe and secure operation, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.- Greeting our customers to guide and assist them with ticketing and baggage check-in.- Safe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers. Agents will also operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.- Making professional public gate announcements that exhibit a positive persona.- Providing baggage service and assisting passengers with mishandled baggage.- Providing flight, ticket, direction and other travel information and customer services to passengers.- Understanding our customers' needs, quickly finding resolutions to problems and maintaining professionalism and composure.- Assist customers with special needs and unaccompanied minors.- Other duties as assigned.- NOTE: TAS Applicants must in accordance with International Air Transport Association (IATA) standards pass a security clearance (for airport security purposes) a federal background check, be fingerprinted, and complete the required educational course(s) prior to being issued an airport badge, and Customs Border Protection seal.
3. ESSENTIAL DUTIES AND RESPONSIBILITIES
Operation Group - Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition. Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition.
4. QUALIFICATIONS An individual must be able to perform each Essential Duty satisfactorily, to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5. Experience: Previous Customer Service experience. Ideally in an airport environment.
6. KNOWLEDGELanguage
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Software
- MS Outlook Communication Management software - MS Excel Spreadsheet software - MS Word, Word Processing software - MS Access Database Management software - Internet Usage - PC and MAC and Windows Usage experience - Airline Computer SoftwareCertifications, Licenses and Registrations - Valid State Driver's LicenseMathematical Skills
Reasoning AbilityAbility to work with common mathematical concepts, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Other Skills, Abilities, and RequirementsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
7. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required to stand, climb or balance; and stoop, kneel, crouch or crawl; regularly required to walk and sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
The employee must comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75 lbs.. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
8. WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to working near moving parts; working in high places; fumes/airborne particles; toxic/caustic chemicals; and outdoor weather conditions. The noise level in the work environment is usually moderate.
9. IT Devices and Tools for this role:
Extension PhoneComputer: Yes PORTABLE LAPTOP STANDARD LAPTOP DESKTOP No
Software: Microsoft Office 365 Business Essentials Business Premium ADP QuickBooks Manager Plus PayCargo Cargo Spot DescartesTablet
***MUST SUCCESSFULLY PASS ALL SPIRIT AIRLINES REQUIREMENTS***
Date posted: 11/11/2019
Nov 12, 2019
Full Time
PAX SERVICE AGENT --Spirit AirlinesRegular Part Time
APPLY1. Identification Position: Passenger Service Agent Department: Operations-Passenger Services Responsible for Job Description: Human Resources Reports to: Passenger Service Supervisor WC: Office-Passenger Service Agent (APAXSV) FLSA Status: Non-Exempt/Hourly
2. Summary Total Airport Services (TAS) Passenger Service Agent(s) are essential to providing a smooth enjoyable travel experience to every passenger. Our Passenger Service Agent(s) support a fast-paced airport environment proving quality front-line customer service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling customers while effectively demonstrating TAS organizational guidelines as defined in our Best in Class program.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passenger Service Agent(s) are responsible for:
- Practicing safety conscious behaviors according to TAS organizational guidelines ensuring a safe and secure operation, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.- Greeting our customers to guide and assist them with ticketing and baggage check-in.- Safe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers. Agents will also operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.- Making professional public gate announcements that exhibit a positive persona.- Providing baggage service and assisting passengers with mishandled baggage.- Providing flight, ticket, direction and other travel information and customer services to passengers.- Understanding our customers' needs, quickly finding resolutions to problems and maintaining professionalism and composure.- Assist customers with special needs and unaccompanied minors.- Other duties as assigned.- NOTE: TAS Applicants must in accordance with International Air Transport Association (IATA) standards pass a security clearance (for airport security purposes) a federal background check, be fingerprinted, and complete the required educational course(s) prior to being issued an airport badge, and Customs Border Protection seal.
3. ESSENTIAL DUTIES AND RESPONSIBILITIES
Operation Group - Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition. Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition.
4. QUALIFICATIONS An individual must be able to perform each Essential Duty satisfactorily, to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5. Experience: Previous Customer Service experience. Ideally in an airport environment.
6. KNOWLEDGELanguage
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Software
- MS Outlook Communication Management software - MS Excel Spreadsheet software - MS Word, Word Processing software - MS Access Database Management software - Internet Usage - PC and MAC and Windows Usage experience - Airline Computer SoftwareCertifications, Licenses and Registrations - Valid State Driver's LicenseMathematical Skills
Reasoning AbilityAbility to work with common mathematical concepts, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Other Skills, Abilities, and RequirementsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
7. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required to stand, climb or balance; and stoop, kneel, crouch or crawl; regularly required to walk and sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
The employee must comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75 lbs.. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
8. WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to working near moving parts; working in high places; fumes/airborne particles; toxic/caustic chemicals; and outdoor weather conditions. The noise level in the work environment is usually moderate.
9. IT Devices and Tools for this role:
Extension PhoneComputer: Yes PORTABLE LAPTOP STANDARD LAPTOP DESKTOP No
Software: Microsoft Office 365 Business Essentials Business Premium ADP QuickBooks Manager Plus PayCargo Cargo Spot DescartesTablet
***MUST SUCCESSFULLY PASS ALL SPIRIT AIRLINES REQUIREMENTS***
Date posted: 11/11/2019
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department A-Line Management Pay and Benefits $112,502.09 - $146,252.72 Annually (AFSCME Pay Band G) Compensation will be between $122,598.45 - $131,784.38 depending on experience and education. Posted Date September 16, 2019 November 25, 2019 Closing Date September 27, 2019 Note: This position was reposted with a new closing date of Friday, December 6, 2019. Applicants who have already applied to this posting do not need to reapply. All applications/resumes will be reviewed for consideration. This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months. Reports To Appointee Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Transportation Department is recruiting to fill a vacancy for the position of Transportation Supervisor. This recruitment is to establish a list of eligible and qualified candidates for the position of Transportation Supervisor. Any current and future vacancies during the ensuing twelve (12) months will be filled from the eligible list established from this recruitment. Within the Transportation Department, the Transportation Supervisor performs a variety of operational and administrative duties to support the department's mission of providing safe, reliable and clean rail service to BART riders. Transportation Supervisors are responsible for supervising Transportation Department staff (including Station Agents and Train Operators), coordinating activities related to rail and station operations and providing quality customer service to District patrons. Responsibilities also include coordinating assigned activities with other divisions, outside agencies and the general public. The incumbent will provide highly responsible and complex staff assistance to higher level management staff. In addition, the incumbent will utilize computer skills for time-keeping, word-processing, and data spreadsheet applications. The ideal candidate(s) of this recruitment will demonstrate knowledge, skills and/or experience in the following areas in addition to the minimum qualifications: Knowledge of operational characteristics, services and activities of rail transportation system and station operations Knowledge of principles and practices of safety in transit vehicle and facility operation Ability to handle and resolve emergency situations Ability to solve problems and successfully resolve customer service issues Ability to grasp proper techniques and methods of administrative analysis Ability to communicate clearly and concisely, both orally and in writing Essential Job Functions Coordinates the organization, staffing and operational activities for revenue system support program in the areas of line, rail, and station operations; provides oversight of staff involved in line, rail, and station operations; provides administrative and analytical support on projects and special assignments. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements. Conducts special studies and evaluates passenger services; ensures existing systems are functioning at optimum levels; monitors the adherence to District policies, procedures, rules, and regulations. Ensures vehicles and equipment are operated safely and within established guidelines; coordinates on-site and remote activities during emergency situations. Oversees all aspects of Station Operations including customer service, station operating systems and appearance; ensures all staff comply with District standards and policies. Coordinates labor relation matters; investigates rule violations; documents and applies disciplinary procedures; researches grievances to check for contractual violations and develop solutions for avoiding future violations. Directs, coordinates, and reviews the work plan for assigned services and activities; assigns work activities and projects. Monitors workflow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems. Selects, trains, motivates and evaluates personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Plans daily, weekly, and longer-term work schedules and projects; ensures full coverage of revenue vehicles and passenger station locations during operating shifts. Coordinates operational aspects of station renovation and rehabilitation projects; liaises with other departments on contract activities and service operation scheduling. Responds first to rail safety incidents, which may require the use of a District vehicle; acts as the Incident Commander or liaison and makes decisions as the incident develops; holds an immediate fact-finding; and makes sure all paperwork is competed per Human Resources, safety, and insurance guidelines. Participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary; provides staff assistance to the high-level management staff. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transit operations management. Minimum Qualifications Education : A Bachelor's degree in business, public administration, or a closely related field from an accredited college or university. Experience : Four (4) years of (full-time equivalent) verifiable operational, maintenance or administrative experience in transportation. Prior supervisory experience in a transportation setting is preferred. Other Requirements : Must be willing to work off-hour shifts, weekends and holidays and be subject to overtime. Must possess and maintain appropriate levels of District operator certifications including Train Operations, Station Agent, and ATU Foreworkers certifications. Must possess a valid California driver's license and have a satisfactory driving record. Substitution : Additional closely related work experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions : Office or field environment; exposure to heat, cold and electrical energy; exposure to inclement weather conditions. Physical Conditions : May require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time. Knowledge of : Operational characteristics, services and activities of rail transportation system operations. District operational, safety and emergency policies and procedures. Principles and practices of safety in transit vehicle and facility operation. Transit system operational principles, rules, regulations, policies and procedures. Train and schedule operations. Analytical and mathematical skills. Customer service principles and practices. Procedures and requirements for record keeping of incidents, emergencies, labor hours and related topics. Current office procedures, methods and equipment including computers. Techniques and methods of administrative analysis. Principles of supervision, training and performance evaluation. System lay-out and understanding of job expectations. Occupational health and safety rules and regulations. Related safety rules, regulations and guidelines. Related Federal, State and local laws, codes and regulations. Skill in : Managing, supervising, and coordinating revenue system rail or station operations. Interpreting and explaining the District's maintenance policies and procedures. Selecting, supervising, training and evaluating staff. Performing the duties of Foreworkers when a shortage or vacancy occurs. Operating radio communication equipment. Preparing clear and concise administrative, procedural, and operational reports, logs and records. Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals. Researching, analyzing and evaluating new service delivery methods and techniques. Researching a variety of topics including utilization, payroll, safety, and grievances. Interpreting and applying Federal, State and local policies, laws and regulations. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Nov 25, 2019
Full Time
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department A-Line Management Pay and Benefits $112,502.09 - $146,252.72 Annually (AFSCME Pay Band G) Compensation will be between $122,598.45 - $131,784.38 depending on experience and education. Posted Date September 16, 2019 November 25, 2019 Closing Date September 27, 2019 Note: This position was reposted with a new closing date of Friday, December 6, 2019. Applicants who have already applied to this posting do not need to reapply. All applications/resumes will be reviewed for consideration. This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months. Reports To Appointee Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Transportation Department is recruiting to fill a vacancy for the position of Transportation Supervisor. This recruitment is to establish a list of eligible and qualified candidates for the position of Transportation Supervisor. Any current and future vacancies during the ensuing twelve (12) months will be filled from the eligible list established from this recruitment. Within the Transportation Department, the Transportation Supervisor performs a variety of operational and administrative duties to support the department's mission of providing safe, reliable and clean rail service to BART riders. Transportation Supervisors are responsible for supervising Transportation Department staff (including Station Agents and Train Operators), coordinating activities related to rail and station operations and providing quality customer service to District patrons. Responsibilities also include coordinating assigned activities with other divisions, outside agencies and the general public. The incumbent will provide highly responsible and complex staff assistance to higher level management staff. In addition, the incumbent will utilize computer skills for time-keeping, word-processing, and data spreadsheet applications. The ideal candidate(s) of this recruitment will demonstrate knowledge, skills and/or experience in the following areas in addition to the minimum qualifications: Knowledge of operational characteristics, services and activities of rail transportation system and station operations Knowledge of principles and practices of safety in transit vehicle and facility operation Ability to handle and resolve emergency situations Ability to solve problems and successfully resolve customer service issues Ability to grasp proper techniques and methods of administrative analysis Ability to communicate clearly and concisely, both orally and in writing Essential Job Functions Coordinates the organization, staffing and operational activities for revenue system support program in the areas of line, rail, and station operations; provides oversight of staff involved in line, rail, and station operations; provides administrative and analytical support on projects and special assignments. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements. Conducts special studies and evaluates passenger services; ensures existing systems are functioning at optimum levels; monitors the adherence to District policies, procedures, rules, and regulations. Ensures vehicles and equipment are operated safely and within established guidelines; coordinates on-site and remote activities during emergency situations. Oversees all aspects of Station Operations including customer service, station operating systems and appearance; ensures all staff comply with District standards and policies. Coordinates labor relation matters; investigates rule violations; documents and applies disciplinary procedures; researches grievances to check for contractual violations and develop solutions for avoiding future violations. Directs, coordinates, and reviews the work plan for assigned services and activities; assigns work activities and projects. Monitors workflow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems. Selects, trains, motivates and evaluates personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Plans daily, weekly, and longer-term work schedules and projects; ensures full coverage of revenue vehicles and passenger station locations during operating shifts. Coordinates operational aspects of station renovation and rehabilitation projects; liaises with other departments on contract activities and service operation scheduling. Responds first to rail safety incidents, which may require the use of a District vehicle; acts as the Incident Commander or liaison and makes decisions as the incident develops; holds an immediate fact-finding; and makes sure all paperwork is competed per Human Resources, safety, and insurance guidelines. Participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary; provides staff assistance to the high-level management staff. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transit operations management. Minimum Qualifications Education : A Bachelor's degree in business, public administration, or a closely related field from an accredited college or university. Experience : Four (4) years of (full-time equivalent) verifiable operational, maintenance or administrative experience in transportation. Prior supervisory experience in a transportation setting is preferred. Other Requirements : Must be willing to work off-hour shifts, weekends and holidays and be subject to overtime. Must possess and maintain appropriate levels of District operator certifications including Train Operations, Station Agent, and ATU Foreworkers certifications. Must possess a valid California driver's license and have a satisfactory driving record. Substitution : Additional closely related work experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions : Office or field environment; exposure to heat, cold and electrical energy; exposure to inclement weather conditions. Physical Conditions : May require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time. Knowledge of : Operational characteristics, services and activities of rail transportation system operations. District operational, safety and emergency policies and procedures. Principles and practices of safety in transit vehicle and facility operation. Transit system operational principles, rules, regulations, policies and procedures. Train and schedule operations. Analytical and mathematical skills. Customer service principles and practices. Procedures and requirements for record keeping of incidents, emergencies, labor hours and related topics. Current office procedures, methods and equipment including computers. Techniques and methods of administrative analysis. Principles of supervision, training and performance evaluation. System lay-out and understanding of job expectations. Occupational health and safety rules and regulations. Related safety rules, regulations and guidelines. Related Federal, State and local laws, codes and regulations. Skill in : Managing, supervising, and coordinating revenue system rail or station operations. Interpreting and explaining the District's maintenance policies and procedures. Selecting, supervising, training and evaluating staff. Performing the duties of Foreworkers when a shortage or vacancy occurs. Operating radio communication equipment. Preparing clear and concise administrative, procedural, and operational reports, logs and records. Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals. Researching, analyzing and evaluating new service delivery methods and techniques. Researching a variety of topics including utilization, payroll, safety, and grievances. Interpreting and applying Federal, State and local policies, laws and regulations. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Description LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts! The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Spirit of the Position: The Supervisor, Hospitality oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client. Principal Job Duties: Support location management with the financial, operational, safety and service-related success at their hotel. Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff. Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. Additional duties as assigned. People Attend daily stand up meetings and resume meetings scheduled by client. Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Shift Leads. Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. Identify high potential employees to support the organization's continued growth, both within your region and outside. Actively participate in the recruiting and onboarding process for prospective employees . Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel. Ensures staff adheres to rules of conduct, policies and procedures.Supervises, mentors, and trains staff on day-to-day activities in the absence of management. Product Embrace, resolve, and see through to resolution any customer service or client concerns Communicates any challenges to Location Management to address. Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary. Assists with the completion of the schedule. Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. Responsible for cultivating client relationships and business retention. Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s). Profit Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. Responsible for ensuring LHIST data is entered daily and accurately. Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. Daily, weekly, monthly, and annual financial and operational reports as required. Assist with the monitoring, review, and analysis of the market rate structures. Education: High school diploma or GED required. Experience: Supervisory experience is preferred but not required. Strong customer service experience. Valid driver's license required. Skills: Ability to communicate professionally and effectively. Ability to speak, read, and comprehends the English language. Must be open to feedback, differing opinions and other points of view. Demonstrates a sense of urgency and timeliness. Demonstrate the ability to seek improvement. Excellent teambuilding and interpersonal skills. Ability to drive a standard transmission. Ability to produce and maintain an acceptable driving record and unrestricted drivers' license. Physical Demands: Willingness to work in the elements - heat, wind, snow, rain, etc. Ability to lift, push and pull at least 50 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt, Non-Tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
Date posted: 11/16/2019
Oct 02, 2019
Full Time
Description LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts! The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Spirit of the Position: The Supervisor, Hospitality oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client. Principal Job Duties: Support location management with the financial, operational, safety and service-related success at their hotel. Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff. Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. Additional duties as assigned. People Attend daily stand up meetings and resume meetings scheduled by client. Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Shift Leads. Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. Identify high potential employees to support the organization's continued growth, both within your region and outside. Actively participate in the recruiting and onboarding process for prospective employees . Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel. Ensures staff adheres to rules of conduct, policies and procedures.Supervises, mentors, and trains staff on day-to-day activities in the absence of management. Product Embrace, resolve, and see through to resolution any customer service or client concerns Communicates any challenges to Location Management to address. Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary. Assists with the completion of the schedule. Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. Responsible for cultivating client relationships and business retention. Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s). Profit Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. Responsible for ensuring LHIST data is entered daily and accurately. Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. Daily, weekly, monthly, and annual financial and operational reports as required. Assist with the monitoring, review, and analysis of the market rate structures. Education: High school diploma or GED required. Experience: Supervisory experience is preferred but not required. Strong customer service experience. Valid driver's license required. Skills: Ability to communicate professionally and effectively. Ability to speak, read, and comprehends the English language. Must be open to feedback, differing opinions and other points of view. Demonstrates a sense of urgency and timeliness. Demonstrate the ability to seek improvement. Excellent teambuilding and interpersonal skills. Ability to drive a standard transmission. Ability to produce and maintain an acceptable driving record and unrestricted drivers' license. Physical Demands: Willingness to work in the elements - heat, wind, snow, rain, etc. Ability to lift, push and pull at least 50 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt, Non-Tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
Date posted: 11/16/2019
PLACER COUNTY, CA
Placer County, CA, United States
Introduction This is a promotional recruitment - only permanent and/or probationary County employees are eligible to apply. POSITION INFORMATION The Road District Supervisor plans, organizes,directs,and supervises road construction and maintenance operations within the Roads Division in the Tahoe area. The ideal candidate will possess strong leadership skills andexperienceworking with a road construction and maintenance crew. This position requires possession of a valid Class B driver's license. Salary plus additional $875 per month Tahoe Branch Assignment Premium for employees who meet residency requirements. DEFINITION To plan, organize, direct and supervise road construction and maintenance operations within the Roads Division; and to perform a variety of technical tasks relative to assigned area of responsibility. DISTINGUISHING CHARACTERISTICS The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and are responsible for a program area within a work unit or department. SUPERVISION RECEIVED AND EXERCISED Receives general direction from Senior Road District Supervisor or Senior Road District Supervisor-Tahoe. Exercises direct supervision over assigned maintenance and technical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Participate in and perform complex and difficult road construction, maintenance and repair activities, including operation of heavy equipment and inspection of County streets and roads. Recommend and implement Section goals and objectives; establish performance standards and methods for road construction, maintenance and repair; develop and implement policies and procedures. Plan, develop and oversee the work of staff involved in road construction, maintenance and repair. Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for personnel, supplies, materials and equipment; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of increasingly responsible experience similar to those of a Senior Equipment Operator in Placer County. Training: Equivalent to the completion of the twelfth grade supplemented by college course work in heavy equipment maintenance and operation, construction technology or a related field. License or Certificate: Possession of a valid Class B driver's license with air brake and tanker endorsements. Hazardous materials endorsement may be required depending upon the position. May need to possess a valid Class A driver's license with air brake and tanker endorsements as required depending upon the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of operation and routine maintenance of moderately heavy and heavy road and construction equipment. Equipment, tools and materials used in road construction, maintenance and repair. General construction standards and practices as applied to road maintenance. Vehicle codes and safety practices relevant to operating heavy vehicles and equipment. Principles of supervision, training and performance evaluation. Principles of budget monitoring. Principles and practices of work safety. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Organize, implement, direct and participate in road construction, maintenance and repair operations/activities. On a continuous basis, know and understand road construction, maintenance and repair operations and observe safety rules. Intermittently analyze problem equipment; identify safety hazards; locate equipment and tools; interpret work orders; remember equipment and tool location; remember street-road names and general geographic areas. Intermittently, sit while completing forms or reports or operating a piece of equipment; stand, walk, bend, squat, climb, kneel, twist and reach when operating equipment controls or installing parts or digging, clearing and spreading; perform simple and power grasping, pushing, pulling and fine manipulation; regularly lift very heavy weight. Perform complex and difficult road construction, maintenance and repair duties requiring a high level of skill and judgement such as operating heavy equipment within close tolerances and judging distances in ground levels and grade stakes; read and understand blue prints/blue lines and engineering design notes. Work unusual and prolonged work schedules; work multiple shifts during emergencies, seasonally-caused circumstances, or special projects in varying climatic and temperature conditions. Supervise, train and evaluate assigned staff. Interpret and explain pertinent County and Department policies and procedures. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned operations. Establish and maintain effective working relationships with those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits for General bargaining unit Closing Date/Time: 12/6/2019 5:00:00 PM
Nov 22, 2019
Full Time
Introduction This is a promotional recruitment - only permanent and/or probationary County employees are eligible to apply. POSITION INFORMATION The Road District Supervisor plans, organizes,directs,and supervises road construction and maintenance operations within the Roads Division in the Tahoe area. The ideal candidate will possess strong leadership skills andexperienceworking with a road construction and maintenance crew. This position requires possession of a valid Class B driver's license. Salary plus additional $875 per month Tahoe Branch Assignment Premium for employees who meet residency requirements. DEFINITION To plan, organize, direct and supervise road construction and maintenance operations within the Roads Division; and to perform a variety of technical tasks relative to assigned area of responsibility. DISTINGUISHING CHARACTERISTICS The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and are responsible for a program area within a work unit or department. SUPERVISION RECEIVED AND EXERCISED Receives general direction from Senior Road District Supervisor or Senior Road District Supervisor-Tahoe. Exercises direct supervision over assigned maintenance and technical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Participate in and perform complex and difficult road construction, maintenance and repair activities, including operation of heavy equipment and inspection of County streets and roads. Recommend and implement Section goals and objectives; establish performance standards and methods for road construction, maintenance and repair; develop and implement policies and procedures. Plan, develop and oversee the work of staff involved in road construction, maintenance and repair. Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for personnel, supplies, materials and equipment; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of increasingly responsible experience similar to those of a Senior Equipment Operator in Placer County. Training: Equivalent to the completion of the twelfth grade supplemented by college course work in heavy equipment maintenance and operation, construction technology or a related field. License or Certificate: Possession of a valid Class B driver's license with air brake and tanker endorsements. Hazardous materials endorsement may be required depending upon the position. May need to possess a valid Class A driver's license with air brake and tanker endorsements as required depending upon the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of operation and routine maintenance of moderately heavy and heavy road and construction equipment. Equipment, tools and materials used in road construction, maintenance and repair. General construction standards and practices as applied to road maintenance. Vehicle codes and safety practices relevant to operating heavy vehicles and equipment. Principles of supervision, training and performance evaluation. Principles of budget monitoring. Principles and practices of work safety. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Organize, implement, direct and participate in road construction, maintenance and repair operations/activities. On a continuous basis, know and understand road construction, maintenance and repair operations and observe safety rules. Intermittently analyze problem equipment; identify safety hazards; locate equipment and tools; interpret work orders; remember equipment and tool location; remember street-road names and general geographic areas. Intermittently, sit while completing forms or reports or operating a piece of equipment; stand, walk, bend, squat, climb, kneel, twist and reach when operating equipment controls or installing parts or digging, clearing and spreading; perform simple and power grasping, pushing, pulling and fine manipulation; regularly lift very heavy weight. Perform complex and difficult road construction, maintenance and repair duties requiring a high level of skill and judgement such as operating heavy equipment within close tolerances and judging distances in ground levels and grade stakes; read and understand blue prints/blue lines and engineering design notes. Work unusual and prolonged work schedules; work multiple shifts during emergencies, seasonally-caused circumstances, or special projects in varying climatic and temperature conditions. Supervise, train and evaluate assigned staff. Interpret and explain pertinent County and Department policies and procedures. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned operations. Establish and maintain effective working relationships with those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits for General bargaining unit Closing Date/Time: 12/6/2019 5:00:00 PM
Butte-Glenn Community College
Oroville, CA, United States
Description Full-Time/Exempt 40 hours per week; 12 months per year MSC - Range 15 $89,841.23 per year Tentative start date: March 2, 2020 Tentative interview dates: Week of February 3, 2020 Relocation reimbursement may be authorized. If interested, the successful applicant must request relocation reimbursement at time of job offer. If you are relocating to the area, housing resources can be found on our Human Resources page. POSITION HIGHLIGHTS: The mission of the Construction and Building Maintenance Department is to maintain the District buildings to provide a safe, positive and appealing learning environment. The supervisor will provide leadership and day-to-day direction to 1 lead, 5 skills craftsperson and 3 maintenance technicians. The supervisor will also provide onsite support to the Measure J construction projects and will monitor construction, capital and District repair projects. The ideal candidate will possess cultural competency and will thrive in a diverse higher education environment; outstanding written and verbal communication skills; strong organizational skills; the ability to hire, train, and motivate staff; strong attention to detail and the ability to manage multiple deadlines; the ability to coordinate services with a number of campus departments and outside agencies and contractors; the ability to apply knowledge of construction trades, building and infrastructure maintenance; and the ability to provide, and coach others in providing, outstanding customer service. Work schedule is Monday through Thursday 7:30 am - 5:00 pm and Friday 8:00 am - 12:00 pm. Over the summer the schedule changes to Monday through Thursday 7:00 am - 5:00 pm. About Butte College: Butte College's main campus is located on a 928-acre wildlife refuge and we pride ourselves on being a national college leader in sustainability. Community partnerships matter to us. We work with our K-12 partners to create career pathways for students to seamlessly move from high school to Butte College coursework or credit to transfer to a four-year university. In fact, Butte College has the highest transfer rate of all California community colleges to California State University, Chico. Butte College contributes to economic development through the Training Place, and the Small Business Development Center. For over 50 years , we have successfully provided a quality educational experience to our students, offering associates degrees and training in career fields including business, medical, law enforcement, welding, automotive, computers, and more. The ideal candidate will share Butte College's commitment to our mission and values , especially our commitment to educating our racially and socio-economically diverse student population. We currently enroll around 15,300 students annually, many of whom are from racially minoritized populations. 54% of Butte College students are white, 28% are Latinx, 6% are Asian, 2% are African American, 1% are Native American, and 5% are multi-ethnic. As a Hispanic Serving Institution (HSI), Butte College understands that it has a great responsibility to the educational attainment and economic well-being of our surrounding communities. The successful candidate will join a campus community that demonstrates its commitment to student equity by supporting ongoing professional development for students, faculty and staff. These opportunities include a Cultural Awareness Community of Practice, FAIR Classrooms, active Diversity and Student Equity Committees, support for our undocumented and AB 540 students , a robust set of culturally responsive programs and events, and conferences related to equity-mindedness and supporting the success of our diverse students. OVERVIEW: Under the direction of the Director, Facilities Planning and Management, directs and supervises the daily activities and resources related to the operation of the District's Building Maintenance and Construction. Participates as part of the Facilities Planning and Management Leadership Team. Performs related work as required. DISTINGUISHING CHARACTERISTICS : Work is performed within Board guidelines requiring high levels of independent judgement; involves responsibilities of regulatory oversite and reporting associated with water quality, conservation, domestic water system, waste water treatment plant and storm water pollution prevention plan; project management responsibilities for capital improvement projects and new constructions; provides leadership and supervisory duties to other departments within Facilities Planning and Management as directed. Representative Duties The duties recorded below are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The essential duties of the class are indicated with an asterisk *. Participates as part of the Facilities Planning and Management Leadership Team by effectively directing and supervising assigned departmental personnel. Supervisory duties include, but are not limited to: instructing, planning and assigning work; determining performance objectives; maintaining standards; coordinating activities; selecting new employees; acting on employee disciplinary issues and recommending employee discipline and discharge as appropriate; reviewing and evaluating the work of departmental employees for effectiveness, completeness and accuracy and adherence to departmental policies and procedures; provides training, advice and assistance as needed* Secures estimates for work to be performed; prepares estimates of time and materials required for construction and remodel projects; analyzes actual costs compared to estimated costs; collaborates with staff in performing cost estimates* Coordinates activities on construction projects beginning with the preliminary plans through the conclusion of the warranties. Monitors, prepares and expedites construction schedule including prioritizing project deadlines* Develops organizational, operational and comprehensive plans and operating procedures for departmental projects and functions. Evaluates and plans for both short-and long-term staffing and equipment needs* Provides input and direction into the planning and implementation of the on-going construction program, utilities and mechanical systems. Typical tasks may include: reviewing and/or developing plans and specifications; participating in the coordination with architects, contractors and construction managers; coordinating and supervising the construction of new facilities, reconstruction, modernization and relocation of existing District facilities* Manages the training of assigned employees on new systems, maintaining as-builts and operations and maintenance manuals for applicable systems. Evaluates, prioritizes and schedules maintenance, repair and renovation projects; plans, coordinates and implements various preventive and scheduled maintenance projects related to District facilities, infrastructure, electrical, plumbing systems, water/waste water systems, HVAC systems; determines projects to be included in scheduled maintenance and capital funding programs; coordinates planned projects and activities with facilities and affected staff; works from blueprints, shop drawings and sketches* Assesses District regulation programs and assists with/or drafts responses to responsible agencies regarding District compliance* Monitors regulation permits and acts as liaison with community members and organizations for regulatory issues* Maintains plans and specifications of District facilities and utilities. Coordinates revisions and updates using various formats including but not limited to photos, field sketches, construction drawings and design documents to ensure accurate District as-built construction documents* Represents District in claims and mediation* Acts as District agent and construction inspector in cooperation with architects, contractors and various agencies on building projects* Evaluates and catalogs repair and maintenance requirements and tasks completed for all buildings; develops an annual calendar of anticipated maintenance cycles for facilities and building systems and ensures public safety is attained at all times* Oversees the operation of the District utility systems including but not limited to power, solar, domestic water and waste water treatment plants. Directs the District energy management program* Makes recommendations to insure project compliance with legal requirements, construction project drawings and specifications* Reviews and determines departmental resource needs; recommends and coordinates purchases of major equipment, services and materials* Prepares and monitors the departmental budget(s); prepares and/or approves budgetary/accounting reports, to include timesheets, invoices and purchase orders* Prepares and maintains required records and reports* Develops and implements procedures to ensure customer service is maintained* Maintains knowledge of current technologies, trends and changes in the industry relating to required functions* Monitors the effectiveness of assigned area. Develops action plans to correct problems as required and manages the implementation of those plans* Receives and responds to emergency calls 24 hours per day Assists in the coordination of activities during campus / community emergencies and other events Initiates and maintains positive relationships with other departments and members of the campus community, contractors, vendors, consultants and suppliers. Attends and participates in District staff and committee meetings and trainings as scheduled May perform supervisory duties in other areas within Facilities, Planning and Management Departments as requested Serves on a variety of District committees as required Performs related work as required Qualifications/Requirements MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Associates Degree or the equivalent*. Four (4) years of journey level experience in construction and building maintenance, waste water treatment plant operations, HVAC systems and/or operations of domestic water systems. *Education equivalency equals two (2) years of increasingly responsible, directly related work experience for each full year (24-30 units) of college. Work experience must be directly related to the responsibilities of this classification. CERTIFICATES, LICENSES, REGISTRATION AND OTHER REQUIREMENTS: Must have a valid California state driver's license maintained throughout duration of employment with the District. Ability to attain certifications based on duties, if required (i.e., Waste Water Certificate 3, Domestic Operator Certificate, etc.). DIVERSITY QUALIFICATIONS: Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation, and ethnic backgrounds of community college students and staff. DESIRED QUALIFICATIONS: Experience at the supervisory level. Experience in operation of domestic water systems in a public educational environment. Occupational Safety and Health Administration (OSHA) rules and regulations. General experience with Division of State Architect (DSA) and/or other regulatory agencies. Waste Water Certificate 3 Domestic Operator Certificate KNOWLEDGE, SKILLS AND ABILITIES: May be acquired through education, training and/or experience. Knowledge of : District policies, rules and procedures, laws, codes and ordinances pertaining to the specific responsibilities of the position; supervisory and managerial concepts and principles; preparing cost estimates; the materials, tools, equipment and practices used in departmental maintenance, operations and construction projects; contract management procedures; building/system planning and design theories and practices; applicable safety methods associated with departmental equipment and activities; basic office practices and equipment; bio-hazardous waste handling, safety and disposal procedures. Ability to : ensure compliance with laws, regulations and policies through effective supervision and leadership; motivate and provide supervision to employees; accurately prepare estimates of materials and parts needed and to order same; analyze estimates for accuracy and approve invoices in accordance with agreed upon terms; make mathematical calculations quickly and accurately; plan and implement effective safety procedures; prepare effective technical plans and designs; establish and maintain standards; plan and implement effective safety procedures; develop and implement various short- and long-term plans and procedures in support of efficient, cost-effective departmental maintenance and operations; assess departmental needs and secure required resources; ensure effective, courteous customer service from employees supervised; maintain budget records and reports with accuracy; communicate well, both orally and in writing; analyze problems and apply appropriate problem-solving and decision-making skills; work independently with limited supervision; establish and maintain cooperative working relationships with those contacted in the course of work; work with diverse populations; prepare and maintain records and reports accurately and completely; operate and ensure the maintenance of department vehicles, tools and equipment; and to use general office equipment, including computers. Supplemental Information WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES: Provides direct supervision to departmental classified staff, temporary staff and student employees. PHYSICAL EFFORT: Tasks involve frequent walking, standing and climbing ladders; the ability to conduct regular, and at times, sustained exertion of physical effort, such as walking over rough or uneven surfaces, bending, stooping, crouching, pushing, pulling, working in confined spaces, climbing, some lifting and carrying moderately heavy items (20-50 pounds); the operation of vehicles, shop equipment, and hand tools in which manipulative skills and hand/eye coordination are important ingredients of safe and/or productive operations. Physical: Primary functions require sufficient physical ability and mobility to perform activities that require considerable use of arms, hands, legs, and moving the whole body, such as for walking, standing, lifting, bending, twisting, and reaching; to operate and control equipment or systems; and to verbally communicate to exchange information . Vision: See in the normal visual range with or without correction; vision sufficient to see details at close range; operate assigned equipment and to observe and assess the demeanor of others. Hearing: Hear in the normal audio range with or without correction. Speech Recognition -- The ability to identify and understand the speech of another person; to hear well enough to understand, respond, and communicate clearly in person and on the telephone. CONTACTS: All classifications of faculty, staff and administration at Butte College, other districts and agencies; architects, engineers, contractors, vendors; shipping company personnel; general public. WORKING CONDITIONS: Exposure to adverse weather conditions, extreme heat or cold; noise from equipment and machinery; strong and/or toxic fumes/chemicals; dusts and pollen; machinery hazards; hazardous materials; working in confined spaces; high voltage; high pressure gases and liquids; good faith estimates of working under pressure of deadlines; frequent interruptions and occasionally difficult situations; equipment and construction site hazards. Tasks require some lifting and carrying of objects of moderately heavy weight (20 - 50 pounds). PRE-EMPLOYMENT REQUIREMENTS: The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired. Education Code • 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis. As a condition of employment the position you are applying for will require that you provide fingerprints to the local police department. The fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility. If you should be offered this position you will be asked to sign a payroll deduction form which will authorize the District to deduct the fee charged by the DOJ from your first paycheck. The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position. The Butte-Glenn Community College District is an Equal Opportunity Employer. -------------------------------------------Application Instructions------------------------------------ ALL APPLICANTS, INCLUDING CURRENT BUTTE COLLEGE EMPLOYEES, MUST SUBMIT ALL REQUIRED DOCUMENTS WITH THE ONLINE APPLICATION IN ORDER TO MOVE FORWARD IN THE RECRUITMENT PROCESS. If you are applying under Equivalency for the education minimum qualification, please attach a document titled Equivalency using the "Transcript" drop down file type located in the attachment section of the application. REQUIRED ATTACHMENTS All on-line attachment types require that you attach a document. RESUME OR VITA: Please submit this as an attachment, not as a text resume within the application. TRANSCRIPTS OF ACADEMIC WORK: You are required to provide transcripts for coursework and/or degrees listed on the application materials you have submitted. The transcripts must include the date the institution granted the degree. Legible copies of transcripts are acceptable at this point in the process. Official transcripts must be submitted prior to hire. FOREIGN TRANSCRIPTS: Foreign transcripts must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or our website at; http://www.butte.edu/hr/job_opportunities/associate_faculty/foreign_degree_eval.html All offers of employment are contingent upon the submission of official transcripts showing completion of the degree. Closing Date/Time: 12/19/2019 4:00 PM Pacific
Nov 07, 2019
Full Time
Description Full-Time/Exempt 40 hours per week; 12 months per year MSC - Range 15 $89,841.23 per year Tentative start date: March 2, 2020 Tentative interview dates: Week of February 3, 2020 Relocation reimbursement may be authorized. If interested, the successful applicant must request relocation reimbursement at time of job offer. If you are relocating to the area, housing resources can be found on our Human Resources page. POSITION HIGHLIGHTS: The mission of the Construction and Building Maintenance Department is to maintain the District buildings to provide a safe, positive and appealing learning environment. The supervisor will provide leadership and day-to-day direction to 1 lead, 5 skills craftsperson and 3 maintenance technicians. The supervisor will also provide onsite support to the Measure J construction projects and will monitor construction, capital and District repair projects. The ideal candidate will possess cultural competency and will thrive in a diverse higher education environment; outstanding written and verbal communication skills; strong organizational skills; the ability to hire, train, and motivate staff; strong attention to detail and the ability to manage multiple deadlines; the ability to coordinate services with a number of campus departments and outside agencies and contractors; the ability to apply knowledge of construction trades, building and infrastructure maintenance; and the ability to provide, and coach others in providing, outstanding customer service. Work schedule is Monday through Thursday 7:30 am - 5:00 pm and Friday 8:00 am - 12:00 pm. Over the summer the schedule changes to Monday through Thursday 7:00 am - 5:00 pm. About Butte College: Butte College's main campus is located on a 928-acre wildlife refuge and we pride ourselves on being a national college leader in sustainability. Community partnerships matter to us. We work with our K-12 partners to create career pathways for students to seamlessly move from high school to Butte College coursework or credit to transfer to a four-year university. In fact, Butte College has the highest transfer rate of all California community colleges to California State University, Chico. Butte College contributes to economic development through the Training Place, and the Small Business Development Center. For over 50 years , we have successfully provided a quality educational experience to our students, offering associates degrees and training in career fields including business, medical, law enforcement, welding, automotive, computers, and more. The ideal candidate will share Butte College's commitment to our mission and values , especially our commitment to educating our racially and socio-economically diverse student population. We currently enroll around 15,300 students annually, many of whom are from racially minoritized populations. 54% of Butte College students are white, 28% are Latinx, 6% are Asian, 2% are African American, 1% are Native American, and 5% are multi-ethnic. As a Hispanic Serving Institution (HSI), Butte College understands that it has a great responsibility to the educational attainment and economic well-being of our surrounding communities. The successful candidate will join a campus community that demonstrates its commitment to student equity by supporting ongoing professional development for students, faculty and staff. These opportunities include a Cultural Awareness Community of Practice, FAIR Classrooms, active Diversity and Student Equity Committees, support for our undocumented and AB 540 students , a robust set of culturally responsive programs and events, and conferences related to equity-mindedness and supporting the success of our diverse students. OVERVIEW: Under the direction of the Director, Facilities Planning and Management, directs and supervises the daily activities and resources related to the operation of the District's Building Maintenance and Construction. Participates as part of the Facilities Planning and Management Leadership Team. Performs related work as required. DISTINGUISHING CHARACTERISTICS : Work is performed within Board guidelines requiring high levels of independent judgement; involves responsibilities of regulatory oversite and reporting associated with water quality, conservation, domestic water system, waste water treatment plant and storm water pollution prevention plan; project management responsibilities for capital improvement projects and new constructions; provides leadership and supervisory duties to other departments within Facilities Planning and Management as directed. Representative Duties The duties recorded below are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The essential duties of the class are indicated with an asterisk *. Participates as part of the Facilities Planning and Management Leadership Team by effectively directing and supervising assigned departmental personnel. Supervisory duties include, but are not limited to: instructing, planning and assigning work; determining performance objectives; maintaining standards; coordinating activities; selecting new employees; acting on employee disciplinary issues and recommending employee discipline and discharge as appropriate; reviewing and evaluating the work of departmental employees for effectiveness, completeness and accuracy and adherence to departmental policies and procedures; provides training, advice and assistance as needed* Secures estimates for work to be performed; prepares estimates of time and materials required for construction and remodel projects; analyzes actual costs compared to estimated costs; collaborates with staff in performing cost estimates* Coordinates activities on construction projects beginning with the preliminary plans through the conclusion of the warranties. Monitors, prepares and expedites construction schedule including prioritizing project deadlines* Develops organizational, operational and comprehensive plans and operating procedures for departmental projects and functions. Evaluates and plans for both short-and long-term staffing and equipment needs* Provides input and direction into the planning and implementation of the on-going construction program, utilities and mechanical systems. Typical tasks may include: reviewing and/or developing plans and specifications; participating in the coordination with architects, contractors and construction managers; coordinating and supervising the construction of new facilities, reconstruction, modernization and relocation of existing District facilities* Manages the training of assigned employees on new systems, maintaining as-builts and operations and maintenance manuals for applicable systems. Evaluates, prioritizes and schedules maintenance, repair and renovation projects; plans, coordinates and implements various preventive and scheduled maintenance projects related to District facilities, infrastructure, electrical, plumbing systems, water/waste water systems, HVAC systems; determines projects to be included in scheduled maintenance and capital funding programs; coordinates planned projects and activities with facilities and affected staff; works from blueprints, shop drawings and sketches* Assesses District regulation programs and assists with/or drafts responses to responsible agencies regarding District compliance* Monitors regulation permits and acts as liaison with community members and organizations for regulatory issues* Maintains plans and specifications of District facilities and utilities. Coordinates revisions and updates using various formats including but not limited to photos, field sketches, construction drawings and design documents to ensure accurate District as-built construction documents* Represents District in claims and mediation* Acts as District agent and construction inspector in cooperation with architects, contractors and various agencies on building projects* Evaluates and catalogs repair and maintenance requirements and tasks completed for all buildings; develops an annual calendar of anticipated maintenance cycles for facilities and building systems and ensures public safety is attained at all times* Oversees the operation of the District utility systems including but not limited to power, solar, domestic water and waste water treatment plants. Directs the District energy management program* Makes recommendations to insure project compliance with legal requirements, construction project drawings and specifications* Reviews and determines departmental resource needs; recommends and coordinates purchases of major equipment, services and materials* Prepares and monitors the departmental budget(s); prepares and/or approves budgetary/accounting reports, to include timesheets, invoices and purchase orders* Prepares and maintains required records and reports* Develops and implements procedures to ensure customer service is maintained* Maintains knowledge of current technologies, trends and changes in the industry relating to required functions* Monitors the effectiveness of assigned area. Develops action plans to correct problems as required and manages the implementation of those plans* Receives and responds to emergency calls 24 hours per day Assists in the coordination of activities during campus / community emergencies and other events Initiates and maintains positive relationships with other departments and members of the campus community, contractors, vendors, consultants and suppliers. Attends and participates in District staff and committee meetings and trainings as scheduled May perform supervisory duties in other areas within Facilities, Planning and Management Departments as requested Serves on a variety of District committees as required Performs related work as required Qualifications/Requirements MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Associates Degree or the equivalent*. Four (4) years of journey level experience in construction and building maintenance, waste water treatment plant operations, HVAC systems and/or operations of domestic water systems. *Education equivalency equals two (2) years of increasingly responsible, directly related work experience for each full year (24-30 units) of college. Work experience must be directly related to the responsibilities of this classification. CERTIFICATES, LICENSES, REGISTRATION AND OTHER REQUIREMENTS: Must have a valid California state driver's license maintained throughout duration of employment with the District. Ability to attain certifications based on duties, if required (i.e., Waste Water Certificate 3, Domestic Operator Certificate, etc.). DIVERSITY QUALIFICATIONS: Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation, and ethnic backgrounds of community college students and staff. DESIRED QUALIFICATIONS: Experience at the supervisory level. Experience in operation of domestic water systems in a public educational environment. Occupational Safety and Health Administration (OSHA) rules and regulations. General experience with Division of State Architect (DSA) and/or other regulatory agencies. Waste Water Certificate 3 Domestic Operator Certificate KNOWLEDGE, SKILLS AND ABILITIES: May be acquired through education, training and/or experience. Knowledge of : District policies, rules and procedures, laws, codes and ordinances pertaining to the specific responsibilities of the position; supervisory and managerial concepts and principles; preparing cost estimates; the materials, tools, equipment and practices used in departmental maintenance, operations and construction projects; contract management procedures; building/system planning and design theories and practices; applicable safety methods associated with departmental equipment and activities; basic office practices and equipment; bio-hazardous waste handling, safety and disposal procedures. Ability to : ensure compliance with laws, regulations and policies through effective supervision and leadership; motivate and provide supervision to employees; accurately prepare estimates of materials and parts needed and to order same; analyze estimates for accuracy and approve invoices in accordance with agreed upon terms; make mathematical calculations quickly and accurately; plan and implement effective safety procedures; prepare effective technical plans and designs; establish and maintain standards; plan and implement effective safety procedures; develop and implement various short- and long-term plans and procedures in support of efficient, cost-effective departmental maintenance and operations; assess departmental needs and secure required resources; ensure effective, courteous customer service from employees supervised; maintain budget records and reports with accuracy; communicate well, both orally and in writing; analyze problems and apply appropriate problem-solving and decision-making skills; work independently with limited supervision; establish and maintain cooperative working relationships with those contacted in the course of work; work with diverse populations; prepare and maintain records and reports accurately and completely; operate and ensure the maintenance of department vehicles, tools and equipment; and to use general office equipment, including computers. Supplemental Information WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES: Provides direct supervision to departmental classified staff, temporary staff and student employees. PHYSICAL EFFORT: Tasks involve frequent walking, standing and climbing ladders; the ability to conduct regular, and at times, sustained exertion of physical effort, such as walking over rough or uneven surfaces, bending, stooping, crouching, pushing, pulling, working in confined spaces, climbing, some lifting and carrying moderately heavy items (20-50 pounds); the operation of vehicles, shop equipment, and hand tools in which manipulative skills and hand/eye coordination are important ingredients of safe and/or productive operations. Physical: Primary functions require sufficient physical ability and mobility to perform activities that require considerable use of arms, hands, legs, and moving the whole body, such as for walking, standing, lifting, bending, twisting, and reaching; to operate and control equipment or systems; and to verbally communicate to exchange information . Vision: See in the normal visual range with or without correction; vision sufficient to see details at close range; operate assigned equipment and to observe and assess the demeanor of others. Hearing: Hear in the normal audio range with or without correction. Speech Recognition -- The ability to identify and understand the speech of another person; to hear well enough to understand, respond, and communicate clearly in person and on the telephone. CONTACTS: All classifications of faculty, staff and administration at Butte College, other districts and agencies; architects, engineers, contractors, vendors; shipping company personnel; general public. WORKING CONDITIONS: Exposure to adverse weather conditions, extreme heat or cold; noise from equipment and machinery; strong and/or toxic fumes/chemicals; dusts and pollen; machinery hazards; hazardous materials; working in confined spaces; high voltage; high pressure gases and liquids; good faith estimates of working under pressure of deadlines; frequent interruptions and occasionally difficult situations; equipment and construction site hazards. Tasks require some lifting and carrying of objects of moderately heavy weight (20 - 50 pounds). PRE-EMPLOYMENT REQUIREMENTS: The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired. Education Code • 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis. As a condition of employment the position you are applying for will require that you provide fingerprints to the local police department. The fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility. If you should be offered this position you will be asked to sign a payroll deduction form which will authorize the District to deduct the fee charged by the DOJ from your first paycheck. The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position. The Butte-Glenn Community College District is an Equal Opportunity Employer. -------------------------------------------Application Instructions------------------------------------ ALL APPLICANTS, INCLUDING CURRENT BUTTE COLLEGE EMPLOYEES, MUST SUBMIT ALL REQUIRED DOCUMENTS WITH THE ONLINE APPLICATION IN ORDER TO MOVE FORWARD IN THE RECRUITMENT PROCESS. If you are applying under Equivalency for the education minimum qualification, please attach a document titled Equivalency using the "Transcript" drop down file type located in the attachment section of the application. REQUIRED ATTACHMENTS All on-line attachment types require that you attach a document. RESUME OR VITA: Please submit this as an attachment, not as a text resume within the application. TRANSCRIPTS OF ACADEMIC WORK: You are required to provide transcripts for coursework and/or degrees listed on the application materials you have submitted. The transcripts must include the date the institution granted the degree. Legible copies of transcripts are acceptable at this point in the process. Official transcripts must be submitted prior to hire. FOREIGN TRANSCRIPTS: Foreign transcripts must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or our website at; http://www.butte.edu/hr/job_opportunities/associate_faculty/foreign_degree_eval.html All offers of employment are contingent upon the submission of official transcripts showing completion of the degree. Closing Date/Time: 12/19/2019 4:00 PM Pacific
