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Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, the Customer Service Supervisor is responsible for the effective oversight of customer service desk operations at the Apex Centre including supervising customer service and babysitting staff; staff training and development; applying Apex Centre financial policies and standard operating procedures; and preparation/monitoring of budget for these areas as they directly impact the overall operating excellence and support of 100% cost recovery facility. Serve as a manager on duty various days and evenings throughout the week. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages the customer service division budget, including both revenue and expense funds to achieve 100% cost recovery. Supervises the Customer Service Division including hiring, coaching, mentoring, and training customer service representatives and playroom staff to provide quality customer service; ensures the operation of the Customer Service division meets Apex Centre standards and provides an environment of member delight. Plans, organizes and directs staff as needed to comply with the budget and ensure procedures are established, communicated and monitored for efficiencies. This includes processing financial transactions including payments on customer accounts, refunds, , and analysis of existing and future expenditures. Serves as systems administrator for Recreation Management software for Apex Centre. Administers all customer service desk and playroom operating practices, policies, and systems that are necessary for achieving the divisions and facility's strategic and business plan goals. Manages merchandise inventory, policies, and procedures. Monitors the division's staff payroll and other expenses to meet budget and forecast goals. Assists members and guests with program registrations and facility bookings for facility programs and services in accordance with Recreation Management software. Promotes facility amenities, programs, and services to members and guests. Performs special projects at the request of management, including research and recommendations. Coaches, mentors, and educates customer service representatives in a manner that reinforces the city and facility mission, vision, values and philosophies. Ensures staff is creating the first and last impressions of Apex Centre experience for members and guests by providing warm welcomes, magic moments, and fond farewells to those who enter and leave the facility. Manages employee schedules and division payroll as required for efficient operations and as needed to meet financial goals and policies. Back up support for membership maintenance Establishes, fosters, and maintains effective working relationships with the public, city staff, and vendors. Serves as Supervisor on Duty on a rotating schedule as needed. Must work various shifts, including evenings and weekends as scheduled. Performs other tasks as needed or directed. OTHER JOB FUNCTIONS: Conducts regular meetings and education sessions for direct report employees; cooperates with the facility manager in conducting an annual meeting for all employees. Handles the daily, weekly and monthly payroll functions for all groups, Meets regularly with the management team to ensure there is complete cooperation between divisions in the facility and effective communication to other employees in the facility regarding the divisions' services and operation. Develops and implements ongoing training of staff in Recreation Management software. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies, and standards of The Apex Centre. This includes wearing The Apex Centre approved uniform and nametag. Adheres to all the various written mandatory standards of operation, policies, procedures, manuals, memos, oral instructions, etc. Attends all scheduled employee meetings. Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Knowledge of general office machines and software, including computers, printers/copiers, and Microsoft Office products including Outlook. Knowledge of customer service practices and protocols. Strong interpersonal and communication skills, including proper telephone etiquette. Skill to communicate clearly and concisely with facility staff, customers, vendors and volunteers. Ability to demonstrate active listening skills and effectively persuade and encourage behaviors in others. Is detailed and results oriented, highly motivated, can work independently, and is an analytical thinker. Demonstrate a collaborative and flexible style and ability to work under time pressure. Has a high level of integrity and dependability with a strong sense of urgency and results-orientation Exercises sound judgment, decisiveness, and creativity in various situations. Demonstrates a collaborative and flexible style, with a strong service mentality. Ability to work under pressure and problem solve. Possess a strong customer service focus and respond professionally to requests and inquiries from guests, members, and staff. Understand basic business budgeting procedures and techniques. Ability to prepare and present basic reports. Ability to implement and maintain a high level of financial accuracy. Ability to identify and implement process improvements. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree in business administration/Recreation or related field, or 6 years experience in lieu of education. CPR/AED certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS One year customer service experience required, in the Fitness/Recreation Industry preferred. Active Net Management experience or other CRM management experience Prefer a non-smoker. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License. No visible tattoos or unnatural hair color. No piercings to be worn visible during shift. Physical Demands/Supplemental PHYSICAL DEMANDS No special physical exertion is required for performing everyday activities; however, incumbent must be able to lift up to 30 pounds, (i.e. computer paper, mail deliveries, and supplies). WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: 9/17/2021 5:00 PM Central

Definition The Customer Services Supervisor is distinguished from other staff positions by its focus on first line supervisory responsibility for the operation of the daily activities, scheduling, and work flow of assigned customer services and collection employees of the division. Plans, organizes, supervises and participates in activities of the Finance Department-Fiscal Services function including customer service, collection and recording of accounts receivables, business license taxes, water and sewer utilities bills, transient occupancy taxes, and other revenue related payments. Perform the more complex and responsible tasks within the assigned section including the training of less experienced staff. DISTINGUISHING CHARATERISTICS It is characterized by the responsibility to supervise the day-to-day activities of the Customer Service and Collection functions of Fiscal Services function including answering telephone calls, responding to customer emails, cashiering, and collection duties. The Customer Services Supervisor is expected to provide resources, system support, and oversight to all subordinate staff. In addition, Customer Services Supervisor is often the chief point of contact for the public and other department inquiries. Responsible for planning and organizing work and initiating suggestions for changes in policy and procedure subject to the approval by the Assistant Finance Director. SUPERVISION RECEIVED AND EXERCISED Received general supervision from Assistant Finance Director. Exercise direction over assigned staff. Examples of Duties Duties may include, but are not limited to, the following: Plans, organizes, supervises, and assigns the work of customer services and collection staff. Supervises and participates in the collection and processing of city revenue and bills including cash handling, balancing, reconciliation, troubleshooting outages and bank deposits. Determines assignment of functional responsibilities and individual duties. Oversees the central cashiering, credit and collection and deposit functions for all city revenues. Processes and maintains all bankruptcy claims. Responsible for ensuring cash receipts and AR balance to general ledger. Monitor delinquent payments, oversees and participates in collection procedures. Answers inquiries, provide information, and resolve complaints from the public and/or employees in person, on the phone or email in a professional and customer service manner. Deals with more difficult inquiries from public. Provides service to customers in a manner that resolves conflict and promotes goodwill. Reviews work for completeness, accuracy and compliance with accepted standards and practices. Reviews work assignments of assigned staff and ensures that deadlines are met. Reviews work methods, develops and implements inter- and intra-departmental procedures to ensure effective workflow and compliance with regulations, laws, policies, and financial control systems and procedures. Directs and supports the maintenance of financial transaction records, verification of bank statements and transportation and delivery of city money. Understands the technical aspect of the Financial and Utility Systems and capable of trouble shooting during system malfunctions. Trains customer services and collection staff in work policies and procedures, and the usage and capabilities of various computer data system. Audits extensions and arithmetic calculations for various accounting transactions. Researches and analyzes transactions to resolve accounting issues. Identifies and resolves problems and inconsistencies and determines corrective entries involved in maintaining accounting controls. Researches, assembles, and analyzes information and data. Encourages cooperation and teamwork among staff. Performs related duties as assigned. Typical Qualifications Knowledge of: Customer service and collection techniques and practices. City policies and procedures in assigned area of responsibility. Modern office practices, procedures and equipment. Application of accounting principles, procedures, and techniques relative to assigned area of responsibility. Techniques and methods of training and communication. Computer applications related to the work. Ability to: Plan, organize, and oversee the work of assigned staff. Train, evaluate and supervise employees. Provide guidance to less experienced personnel. Maintain accurate records. Establish and maintain effective working relationships and demonstrate customer service orientation with peers, departmental representatives, and the public. Understand and interpret principles, laws, and procedures involved in fiscal record keeping and accounting functions. Perform basic mathematical calculations accurately. Use computer to input and access customer information. Prepare financial reports. Understand the technical aspect of the Financial and Utility Systems and capable of trouble shooting during system malfunctions. Participate in the development, modification, testing, enhancement implementation, and maintenance of the systems. Exercise sound, independent judgement. Effectively and simultaneously manage a variety of tasks and assignments; work effectively under the pressure of deadlines. Communicate clearly, concisely and effectively, orally and in writing. Establish and maintain effective work relationships with individuals from other City departments, agencies and with the public. EDUCATION AND EXPERIENCE Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be: Experience: Three years of increasingly responsible experience in accounting, including experience in customer services duties that includes heavy public contact with at least a year customer service experience in a call center environment, collection and processing duties that includes cash handling (cashiering), balancing, reconciliation, and bank deposits. Education: Equivalent to a Bachelor's degree from an accredited college or university with major course work in accounting or a closely related field. License or Certificate Possession and maintenance of a valid California Driver's License is required. Supplemental Information In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. RETIREMENT Membership in CalPERS (2% at 60 or 2% at 62 with three year average salary). City of Milpitas employees do not participate in Social Security, but do contribute to Medicare. MEDICAL INSURANCE Choice of CalPERS Medical Plans. City pays coverage up to the Kaiser rate (currently $1,998.07/mo. for family). Employees who waive health coverage are eligible to receive $125 per month in lieu of medical plan coverage with proof of other coverage. RETIREE MEDICAL Employees are eligible upon CalPERS retirement from the City to receive up to 100% retiree medical coverage (currently based on the Kaiser health rate), based on years of service. DENTAL & VISION City provides full family coverage for Delta Dental and MES Vision at no cost to the employee. LIFE INSURANCE City provides $50,000 term policy. Supplemental employee-paid life insurance is available up to $500,000, based on carrier acceptance. DISABILITY INSURANCE City provides a Short-Term Disability plan similar to State Disability Insurance (SDI) coverage. Employees do not participate in SDI. Long-Term Disability coverage of 60% of base salary up to $1,500 per month is available after a 60-day waiting period. Additional buy-up options for LTD are available up to $6,000 per month. DEFERRED COMPENSATION City contributes $75 per month on the employee's behalf. VACATION Hourly employees earn 11-31 days of vacation based on years of service. HOLIDAYS Employees receive 12 paid holidays and one (1) floating holiday per year. SICK LEAVE Employees earn 12 days annually. TUITION REIMBURSEMENT Employees are eligible to receive up to $1,400 per fiscal year in tuition reimbursement. FITNESS PROGRAM Employeesare offered free access to City-sponsored sports and fitness programs. The City also offers a flexible spending benefits plan, employee assistance program, and other voluntary insurance. Contact Human Resources (HR) at 408-586-3090 or www.ci.milpitas.ca.gov for more information on employee benefits. 01 How many years of customer service in the public sector do you have? 0-1 year 2-3 years 3-4 years 5 years or more 02 Please briefly describe your experience in the following areas: - Cash Collections - Accounts Receivable - Utility Billing and Business Licenses How many years of experience do you have in each area, at what agency did you obtain this experience, and what was your level of responsibility? 03 How many years of experience do you have reconciling and preparing financial statements in the public sector? 0-1 years 2-3 years 3-4 years 5 or more years Required Question Closing Date/Time: Continuous

The Position Workplaces across Portland, the United States and the world are making tough decisions about how to protect their employees and community from COVID-19. We, too, find ourselves in the middle of this complex situation at the City of Portland. We are committed to ensuring the health and safety for our employees and our community. As a part of this commitment, all City employees are required to be fully vaccinated, effective October 18, 2021. Proof of full vaccination, or documentation of plans to become fully vaccinated (e.g., partially vaccinated however too soon for second dose, etc.) will be required prior to being hired by the City of Portland. The required vaccination is a minimum qualification requirement to be hired by the City of Portland. We understand that some are unable to be vaccinated for a variety of reasons, including medical and religious/spiritual reasons. Should you be offered employment with the City of Portland, there is an exception process that provides for an exception and reasonable accommodation based on a qualified medical condition or religious/spiritual reason. Exception Request Process for COVID-19 vaccine Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I s to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program's Customer Service Team. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer's needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. These positions report to the 311 Customer Service Supervisor and works alongside other customer service staff. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. The 311 Program currently operates Monday through Friday, from 8 a.m. to 5 p.m. The program is planning to extend service hours to 7 a.m. to 7 p.m. on weekdays by January 2022, with the potential for future weekend operations as well. Applicants interested in working evening or weekend hours are encouraged to apply. This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to https://www.portlandoregon.gov/bhr/27840 and click on the appropriate link. This recruitment may be used to fill future vacancies. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. Work Location Due to the COVID-19 pandemic, the City's primary offices are currently closed to the public and 311 Program staff are generally working remotely. Once City offices reopen, this position will be scheduled to report to the program's office at 1120 SW 5th Ave. Portland. A hybrid schedule of both in-office and remote work may be possible at the supervisor's discretion. To Qualify Applicants should specifically address and demonstrate in their cover letter and résumé how their education, training, and/or experience meet each of the following minimum qualifications: Knowledge of effective and efficient customer service. Ability to work successfully with upset individuals and sensitive situations. Ability to communicate effectively verbally and in writing. Ability to effectively research, using resources like databases and the internet, and problem solve using good judgment to discern appropriate responses and alternatives to customer inquiries. Ability to multi-task in a fast-paced team environment. Applicants must also possess: Must be fully vaccinated for COVID-19 per City/State mandate. If unvaccinated, exception process must be completed by date of hire. Exception guidelines/process can be accessed here: Exception Request Process for COVID-19 vaccine The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their resume and cover letter, weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation for required certifications may be required prior to the establishment of the eligible list and/or final selection. ** PLEASE NOTE : The eligible list generated from this recruitment may be used to fill future vacancies** Recruitment Timeline: Posting: 8/30/21 - 9/20/21Applications Reviewed: Week of 9/20/21Eligible List: Week of 9/27/21Selection Phase Begins: Tentatively the week of 10/04/21 *Timeline is approximate and subject to change Application Instructions Applicants must submit a professional résumé and cover letter online specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Your cover letter should include details describing your education, training, certification and/or experience, and where obtained which clearly reflects your qualifications and ability to meet the minimum requirements listed in the "To Qualify" section of this announcement. Your résumé should support the details described in the cover letter. If you are requesting Veterans' Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. Do not attach documents not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted . Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know ? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow t he link for the most recent list of scheduled dates: Events | Career Center | Portland.gov Questions? Terrol Johnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov An Equal Opportunity/Affirmative Action Employer Closing Date/Time: 9/20/2021 11:59 PM Pacific

Description General Description: This is a clerical position. The incumbent receives and researches inquiries and/or payments related to County services. Depending on the position level and the department, Customer Service Agents perform tasks with a range of difficulty from routine to complex. Organization: The Customer Service Agent position is part of Hanover County's Career Development Program (CD). The Customer Service Ladder has three (3) levels ranging from Customer Service Agent I to Senior Customer Service Agent. Incumbents report to a Customer Service Supervisor/Manager or an Office Supervisor. Senior Customer Service Agents may serve as workflow leaders to lower level Agents and/or clerical staff. Essential Functions: duties may vary based on area of assignment • Receives and processes inquiries and/or payments from the public. • Reconciles payments and prepares bank deposits, invoices, etc. • Researches and corrects payments histories and/or customer computer records. • Schedules appointments as needed. • Uses a computer to enter data, find information and/or adjust files. • Performs related work as assigned. Working Conditions: A. Hazards • None Known B. Environment • Office C. Physical Effort • Minimal D. Non-exempt Knowledge, Skills and Abilities: Ability to interact positively with the public is required. Excellent oral and written communication skills. Computer literacy or skills preferably in Microsoft Office computer programs is desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to establish and maintain effective working relationships with County officials, employees and the general public. Education, Experience and Training: High school or equivalent required with at least one (1) year customer service experience preferred - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Higher levels on the Career Ladder require additional education, experience and training. Special Conditions: • Criminal Records Check, including fingerprinting • Twelve-month probationary period Revision Date: August 2009 Special Instructions to Applicants If you are selected for this position, you will be required to provide a copy of your diploma/degree and certifications. Closing Date/Time: Continuous

Description The incumbent for this position must be Bilingual. We welcome all applicants who are fluent (both speaking and writing) in English and Spanish. General Description: This is a clerical position. The incumbent will handle citizen inquiries over the phone and in person, process customer payments, while maintaining and balancing a cash drawer. Tasks performed by the incumbent range from routine to moderately complex. Organization: The Customer Service Agent position is part of Hanover County's Career Development Program (CD). The Customer Service Ladder has three (3) levels ranging from Customer Service Agent I to Senior Customer Service Agent. Incumbents report to a Customer Service Supervisor/Manager or an Office Supervisor. Senior Customer Service Agents may serve as workflow leaders to lower level Agents and/or clerical staff. Essential Functions: • Processes payments from the public in an automated system. Payment types include personal property, real estate and state estimated taxes, utilities, building inspection fees and various others. • Answer, research and resolve taxpayer questions/problems in person and over the telephone. • Complete reconciliation of payments to daily edits to ensure settlement of cash drawer. • Assist taxpayers with Treasurer's website for researching and making payments. • Ability to demonstrate considerable tact and patience when dealing with the public. • Department of Taxation, wage liens, court warrants and other litigation payments. Provide support, as needed, for research and valuation of collections files. • Ability to research and correct rejected bank payments. • Explains billing process to new citizens/customers. • Performs related work as assigned. Working Conditions: A. Hazards - none known B. Environment - office C. Physical Effort - minimal D. Non-exempt Knowledge, Skills and Abilities: The ability to interact positively with the public in both English and Spanish is required. Excellent oral and written communication skills. Computer literacy or skills are required in Microsoft Office products and are preferable in Avenity Software. Multitasking ability is desired. Handle telephone calls and balance a cash drawer. Ability to research pertinent information, to analyze the information obtained and arrive independently at a logical conclusion. Education, Experience and Training: High School diploma or equivalent is required with at least one (1) year customer service experience preferred - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Special Conditions: • Serves at the will of the Treasurer. • Criminal records check, including fingerprinting. • One year probationary period. • Fluent (both speaking and writing) in English and Spanish. • Business casual dress required. Revision Date: August 2009 Special Instructions to Applicants This is a full-time benefited position that serves at the will of the Treasurer. The typical work week is five days a week, Monday through Friday. The Treasurer's Office is open to the public from 8:30 am to 5:00 pm. The incumbent will be required to provide a copy of any diploma/degree(s) and/or certification(s). Typical Qualifications: Preferred applicants will have: • Minimum two years' of customer service experience • Government experience (local, state or federal) • Banking and/or Cashier experience • Bilingual (English and Spanish) • Functional knowledge of Microsoft's Word and Excel software • Experience with Avenity Software • Experience with electronic content management systems • Excellent writing and telephone skills • Bachelor's degree, preferably business related degree Closing Date/Time: Continuous

Position Description The City of Tacoma recruiting to establish an Eligible List for the position of Customer Accounts Supervisor, which will be used to fill vacancies as they occur for a period of one year. Customer Accounts Supervisors are the first-line supervisor in the Customer Service series. Customer Accounts Supervisors are responsible for the oversight and direction of the activities and operations of a customer service section, including training and motivating subordinates in all customer services offices and functions; providing work direction and assignments and addressing and resolving customer service issues and concerns. Essential Duties: Supervise and coordinate the activities of a customer service section within the City of Tacoma including the processing of billings, adjustments, payments and service order requests. Assist in selecting new employees, supervise, provide employee development, coach, train, and evaluate assigned personnel. Coordinate with customers and tax payers regarding billing problems, procedures or complaints; receive and provide information regarding customer bills. Coordinate communications and activities with other City department's personnel, governmental and private agencies and other outside organizations. Attend various meetings as assigned including billings dispute hearings. Develop and update procedures and policies for maintenance of customer billings, checking of billings and posting of daily cash payments and the investigation and adjustment of billing errors. Prepare special studies, reports and correspondence. Assist in compiling information for departmental budget preparation, statistical and analytical reports. Oversee the maintenance of records related to utility, tax and license billings and services performed or billed by utilities. Operate equipment such as a personal computer, printers and calculators. Physical Requirements and Working Conditions Office environment. Telework is supported for those who can support a confidential and ergonomic space at home, with regular in office rotations. Subject to dealing with irate customers. Depending on assignment, may require frequent local travel. Qualifications Graduation from high school or equivalent 5+ years of increasingly responsible technical experience in a customer service environment Supervisory experience within the past 10 years NOTE: 3 or more years as a Customer Services Representative, Lead, with the City of Tacoma or Tacoma Public Utilities, will meet the requirement of supervisory experience. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS Depending upon assignment, a Washington State driver's license may be required. DESIRED QUALIFICATION: Bi-lingual in Spanish, Russian or Vietnamese. Knowledge & Skills KNOWLEDGE AND SKILLS: Modern office practices, procedures and equipment Principles and practices of supervision and training Modern billing and collection procedures Operation of a personal computer and knowledge of applicable software City organization, operations, policies and objectives Analyze situations accurately and adopt an effective course of action Revise and adopt work procedures and record-keeping systems Plan and organize work Meet schedules and time lines Learn to interpret, apply and explain codes, rules, regulations, policies and procedures Establish and maintain cooperative and effective working relationships with others Communicate effectively both orally and in writing Add, subtract, multiply and divide quickly and accurately Maintain records and prepare reports Operate equipment such as printers, calculators and microfiche and microfilm equipment. Selection Process & Supplemental Information This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applicants who meet the minimum qualifications will have their supplemental question responses reviewed by a panel of subject matter experts as part of the civil service examination. Applicants who pass the examination will be placed on the eligible list for interview and hiring consideration. Reference checks will be conducted on final candidates. Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. Questions regarding this announcement may be directed to the Human Resources Department at 253.591.5400 before 4pm on the closing date. Closing Date/Time: 9/20/2021 5:00 PM Pacific

Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Worker-Usher/Backstage (Continuous) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. • Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. • Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. • Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hwvXzt Qualifications • Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications are preferred. • Catering or food service experience is a plus Knowledge, Skills, & Abilities • Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. • Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 0101 - Helper/Aid • The anticipated HIRING RATE is $14.00 per hour. The salary range for this classification is: $14.00 -$21.01 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: This is a Temporary-renewable position, end date to be determined. General Information • Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2021 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Jeff Davis, (806) 488-2227 PHYSICAL WORK ADDRESS: Palo Duro Canyon State Park, 11450 Park Road 5, Canyon, TX 79015 GENERAL DESCRIPTION: Under the direction of the Assistant Office Manager, this position is responsible for daily office operations at Palo Duro Canyon State Park. Performs entry-level customer service work. Provides customer service, performs revenue collection, accounting, permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of administrative and clerical procedures; Knowledge of general office procedures; Knowledge of basic mathematics; Skill in MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to prepare and maintain records, files and reports; Ability to transfer merchandise/stock; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to use automated camper registration systems; Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities; Ability to make sound judgment decisions based upon data available and in short time frames; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must perform manual labor, including lifting supplies and materials up to 30 lbs.; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 27, 2021, 11:59:00 PM

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Layla Emerson, (512) 237-2241 PHYSICAL WORK ADDRESS: TPWD Buescher State Park, 100 Park Road 1E, Smithville, TX 78957 GENERAL DESCRIPTION: NOTE: Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Performs entry-level customer service work. Under the direction of the park Office Manager, this position is responsible for providing entry-level customer service and information to the public in person, on the telephone and in writing. Performs revenue collection, permit sales, automated campsite registration, accounting for daily revenue and ancillary product sales, clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Six months clerical experience in clerical work, such as accounting, typing, filing, recordkeeping, and/or data entry; Six months experience in the use of automation equipment or word processing and spreadsheet equipment and software; Six months experience in customer service; Six months experience working with the public and handling monies. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of accounting/accountability of revenue collection; Knowledge of basic mathematics; Skill in MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditions during peak workload periods; Ability to work as a member of a team; Ability to use personal computers; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing work schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 23, 2021, 11:59:00 PM

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Layla Emerson, (512) 237-2241 PHYSICAL WORK ADDRESS: Buescher State Park, 100 Park Road 1E, Smithville, TX 78957 GENERAL DESCRIPTION Under the direction of the park Office Manager, this position is responsible for providing entry-level customer service and information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education: Completion of 8th grade. Experience: One year experience in general clerical, cash handling or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software; Six months experience in customer service; Six months working with the public and handling monies. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of accounting/accountability of revenue collection; Knowledge of basic mathematics; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in MS Word, Excel and Outlook; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditons during peak workload periods; Ability to work as a member of a team; Ability to use personal computers; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing work schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates; Required to travel 5%; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 16, 2021, 9:59:00 PM

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Cathy Hughes, (936) 295-5644 PHYSICAL WORK ADDRESS: Huntsville State Park, 565 Park Road 40 West, Huntsville, TX 77340 GENERAL DESCRIPTION: NOTE: This position is contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Performs entry-level customer service work. Under the direction of the Office Manager, this position performs general clerical duties and provides customer service and information to the public for Huntsville State Park. Processes and distributes incoming and outgoing mail. Responsible for collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs light maintenance and cleaning of office and restroom areas. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Completion of 8th grade. Experience: One year experience in areas such as general clerical, cash handling or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in accounting, typing, record keeping and data entry; One year experience using automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of telephone procedures and etiquette; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using standard office equipment; Skill in preparing reports; Skill in managing several projects simultaneously; Ability to maintain strict confidentiality; Ability to accurately handle cash and account for revenue collected; Ability to accurately follow instructions; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to adjust to changing schedules; Hours may be reduced or extended as needed; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 16, 2021, 11:59:00 PM

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Steven Simmons, (903) 597-5338 PHYSICAL WORK ADDRESS: Tyler State Park, 789 Park Road 16, Tyler, TX 78706 GENERAL DESCRIPTION: NOTE: This position is contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Performs entry-level customer service work. This position is responsible for providing customer service at the Tyler State Park Headquarters and/or Park Store/Boathouse by performing computerized registration and fee collection, issuing permits and licenses, answering telephone, selling merchandise and rentals, providing information and assistance to park visitors and general public. Assists with the training of new employees and volunteers in all facets of office and headquarters operations, office supplies and inventories as required. Prepares and submits reports relating to automated office procedures. Assists in weekly, monthly, quarterly and annual reports; researches problems; prepares reports as required by the Division. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Completion of the 8th grade. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Education: High school Diploma. Experience: Experience in basic accounting, correspondence, record keeping, customer service, and public relations; Experience using personal computers and various software packages such as MS Word, Excel and Outlook. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of basic mathematics; Skill in using personal computers and MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in working independently and using sound judgment in decision making in regards to following policy and procedure; Ability to analyze and problem solve customer service issues; Ability to function as a team player, foster an inclusive team environment and to promote, establish and maintain effective working relationships; Ability to work in a fast-paced, stressful environment; Ability to accurately handle cash and account for revenue collected; Ability to maintain flexibility, work with frequent interruptions and changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 40 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates: Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules Required to respond to emergency situations; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor including, lifting supplies and materials up to 40 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 16, 2021, 11:59:00 PM

THE POSITION COME WORK FOR AN ALL-AMERICA CITY! The City of Rancho Cordova is seeking a Customer Service Representative to serve the diverse community of Rancho Cordova. Join an energetic, award-winning team who is passionate about delivering exceptional customer service. We are seeking a candidate who has experience with customer service, greeting the public, answering a multi-line phone, communicates effectively, and embraces technology. This position will be located at our Neighborhood Services Center. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Customer Service Representative series. Positions in this class typically have limited directly related work experience. The Customer Service Representative I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from an assigned supervisor or manager. ESSENTIAL DUTIES AND RESPONSIBILITIES ESSENTIAL DUTIES AND RESPONSIBILITIES Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures. Type and proofread a variety of documents including general correspondence, agendas, reports, memos and statistical reports. Sort and distribute mail for follow-up as necessary; independently respond to routine letters and electronic communication. Order, maintain and reconcile purchases of office supplies, merchandise and other and special purchases related to department operations; maintain inventory; research pricing information. Accurately enter data and maintain records by entering, updating, verifying or making corrections to data/information manually or into a computer system, records or log and retrieving various documents and records and data/information to provide to customer or process requests. Assist with account coding of contracts and invoices. Accurately process mail, faxes, and emails by retrieving and opening and date stamping incoming mail, accurately sorting and distributing mail to appropriate personnel; processing outgoing mail; and responding to messages from phone, fax, or email. Purge/shred files per guidelines and maintain file confidentiality. Schedule meetings and maintain calendars for department staff; reserve and prepare conference rooms; prepare meeting agendas; attend meetings and take and publish meeting minutes. Make travel arrangements for department staff; receive and process reimbursement requests. Assist with posting a variety of information to department website. Promote a positive City image by maintaining excellent internal and external customer relations. Work collaboratively with staff, various departments and outside agencies. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform other related duties as assigned. Knowledge of : Principles of effective customer service. English usage, spelling, punctuation and grammar. Modern office equipment and procedures including use of a variety of software applications. Ability to : Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less. Compose general correspondence and letters and take meeting minutes. Effectively respond to questions or inquiries. Accurately proofread various documents. Learn to understand, interpret and explain rules, policies, or procedures in responding to customer's questions. Maintain integrity of work by taking responsibility and accountability for completion of work and customer interactions. Maintain punctuality and attendance at work. Effectively contribute collaboratively to a team effort. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. EMPLOYMENT STANDARDS & MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience : One year of general clerical experience. Training : Equivalent to the completion of high school. College course work highly desirable. License and Certificate Possession of, or ability to obtain, a valid California Class C driver's license with a satisfactory driving record as determined by the City. PHYSICAL WORKING CONDITIONS AND REQUIREMENTS Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and occasionally attend off-site meetings or events; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; strength and agility to lift and carry items weighing up to 20 pounds. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. FLSA - Non-exempt status The City of Rancho Cordova is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other characteristics protected by law. Non-EXEMPT EMPLOYEE BENEFIT SUMMARY CALPERS Retirement Tier 1: Employees hired prior to December 31, 2012, and "Classic Members" hired subsequently with less than a six month break in service, are provided 2.7% at 55 retirement formula. City employees pay the full 8% of their base pay toward this retirement benefit. Tier 2: Due to the Public Employees' Pension Reform Act of 2013 (Assembly Bill 340), new MISC members hired after January 1, 2013, or "Classic Members" with a break in service of more than 6 months, are eligible for the 2% @ 62 CalPERS retirement formula and are required to pay a 6.75% contribution toward the PERS benefit. (Note: the employee contribution will change as the cost of the benefit changes, since the employee is required to pay half the normal cost.) 1959 Survivor Benefit (Indexed Level) The 1959 Survivor Benefit provides a monthly allowance to eligible survivors of members who die while actively employed. The monthly benefit payable to survivors in the Indexed Level increases by 2% each January of the calendar year. Benefit amounts as of January 2018 are $714.10, $1,428.20 and $2,142.30 for 1, 2, or 3 eligible survivors. 457 and 401(a) Deferred Compensation Plan • City will contribute $50 per month into the 457 Deferred Compensation Plan on behalf of the employee • City will match up to 3% of the base salary for employees who participate in the 457 plan. City match is placed in a 401(a) plan. There is no vesting period. • Employees may also voluntarily participate in the 401(a) defined contribution retirement program; however, election must be made upon hire and is irrevocable during employment with the city. Health Insurance (medical, dental and vision) - The City offers a "cafeteria plan," which includes a monthly medical stipend the employee may apply toward premiums for medical, dental and vision. $1,840 Family level benefit $1,545 Employee+1 $905 Employee Only Cash-in-lieu - If your total health, vision and/or dental premium costs are lower than $300, you may receive the difference as cash in lieu up to a total of $300.If you do not need to purchase medical, dental or visionbenefits from the City, you are eligible for a total of $300 cash in lieu per month. Medical Benefits Retiree Health - CalPERS plans made available and retiree medical contribution offered toward the cost of the plan.In 2019, the retiree medicalcontribution is $102.00 per month.The retiree medical contribution will continue to increase until it is equal to the minimum contribution required by CalPERS for the employer to pay on behalf of an employee, which will be equal in 2024. Dental - Delta Dental Deductibles $50 per person each calendar year Maximums $1,500 per person each calendar year Waiting Period(s) - None Vision - Vision Service Plan (VSP) Flexible Spending Account (FSA) Medical FSA for the plan year is $2,750 (maximum) Dependent Care FSA for the plan year is $5,000 (maximum) Universal Time Off (UTO) - vacation and sick leave combined Universal Time Off Cash Out - Employees may cash out up to80 hours in fiscal year 19/20. See Human Resources for more details. Bereavement Leave - On the date of hire, employees are entitled to 24 hours of Bereavement Leave per event due to the death of a member of an employee's immediate family. Holidays - 12 Holidays per year (includes 1 floating holiday). Winter Break - In addition to being closed on the designated holidays, City Hall will be closed for winter break from December 23 to December 27, 2019. Life Insurance - $50,000 life insurance policy Life price per $1,000 $0.115 AD&D price per $1,000 $0.026 LTD price per $100 $0.132 Long Term Disability Social Security - No Employees do not pay into and earn credit toward future benefits in Social Security, since the City offers an IRS qualifying retirement plan. Employee Assistant Plan (EAP) - Available to employee and immediate family. Includes concierge service. Wellness Program - On-site fitness room, shower and lockers, ping pong tables, access to racquetball courts, and bikes available for employee use. Tuition Reimbursement - Up to $2,500 per fiscal year. Training and Development - Promoted for each employee. Updated January 2021 Closing Date/Time: 10/10/2021 11:59 PM Pacific

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en PHYSICAL WORK ADDRESS: Garner State Park, 234 RR 1050, Concan, TX 78838 HIRING CONTACT: Erin Turner, (830) 232-6132 GENERAL DESCRIPTION: NOTE: Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Under the general supervision of the Office Manager, this position is responsible for general clerical duties, customer service, revenue collection, license and permit sales and automated campsite registration for a State Park. Performs entry-level to routine (journey-level) clerical work . Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Headquarters. Operates credit card machine, campsite registration computer and license sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Completion of 8th grade. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations; Skill in managing several projects simultaneously; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work with diverse constituencies and populations; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Position contingent upon funding. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Applicants ages 16 or 17 may be considered for positions in compliance with Texas Child Labor Laws; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; Required to perform work outdoors, occasionally in adverse weather conditions; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates; May be required to travel 5%; May be required to operate a State vehicle; Must conform to agency work rules, safety program and dress and grooming standards; Non smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Ongoing

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, this position provides direct customer service related to solid waste services and other division duties. This position operates in a fast-paced environment and is responsible for responding to a heavy volume of telephone calls and emails. A high level of integrity, dependability, good communication skills, and a strong sense of urgency with proven results is expected. Accurate decision making and multi-tasking is required. Utility billing experience is preferred. Spanish speaking skills are preferred. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Operates the customer service desk in a detail-oriented manner; ensures proper understanding of inquiries and concerns; asks for clarification to deal with each issue promptly and accurately to resolve customer questions and/or concerns and complaints. Handles heavy volume of telephone calls and emails in a prompt, efficient manner. Provides customer service follow-up on issues previously registered. Provides general clerical assistance to division staff to include contractor monitoring and records, utility account and property research, code compliance technical support, etc. Assists the public in obtaining information about division programs. Maintains and updates databases, spreadsheets, records, and files. Establishes and maintains credibility by providing timely and accurate results. Provides professional service to customers, external, and internal. Performs special projects at the request of supervisor, to include research and recommendations. Complies with City policies and procedures to include work schedule and attendance policies. OTHER JOB FUNCTIONS: Maintains a safe, clean office environment. May be required to travel to run errands, pick up and deliver reports, mail, and supplies. Able to work some evenings, weekends, holidays, and during adverse weather or emergency events. Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates Demonstrate control and a pleasant demeanor in challenging situations. Ability to enter, maintain, update, and retrieve database information. Ability to utilize a variety of data sources to include City policies and other sources as needed. Ability to analyze utility accounts, databases, and develop an approach to problem resolution. Knowledge of basic Microsoft Office including Outlook and Excel. High level of integrity and dependability with a strong sense of urgency and results-orientation. Ability to speak and deal tactfully with others and exhibit a willingness to share information. Ability to speak and deal effectively with difficult customers in a manner that ensures adherence to the requirements and protocols of the City's code of ordinance. Exercise sound judgment, decisiveness, and creativity in various situations. Ability to identify and implement process improvements. Strong communication, both oral and written, and negotiation skills when responding to customer requests. Knowledge of basic solid waste programs and services. Knowledge of customer service and public relations techniques. Demonstrate a collaborative and flexible style and ability to work under time pressure. Effective communicator with strong oral and written skills. Ability to work under time pressures and problem solve. Operation of standard office equipment. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED required. Successful candidates will have two (2) years of customer relations experience which reflects a progression of responsibilities. Must be able to work some evenings, weekends, holidays, and during adverse weather or emergency events. Selected applicants may be tested on the following: data entry skills and logical thinking patterns as related to solid waste operations scenarios. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Utility billing experience is preferred. Spanish speaking skills are preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: 9/23/2021 5:00 PM Central

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Position Overview: Receiving, transmitting, safeguarding & depositing all funds received including cash, check, and a credit card from high volume of mail-in, phone-in, and walk-in customers. Research, obtain, analyze, and verify owners' information to ensure permit and registration payments are accurately applied in database. Notify business operators of balance due or discrepancies in their account. Verify and obtain information from customers to complete application intake and update for all EHSD programs (Food Service, Pool/Spa, Food Manager, Mobile Vending, Temporary Events, and Day Care Inspections) in database. Balance & prepare daily reports pf the monetary receipts totaling over three million dollars a year. Enter Cash Receipts (CR) for in city accounting database, AIMS . Research refund requests from customers and process refunds. Track, monitor, and collect fees for past due accounts. Research other financial information as requested and/or needed. Discus billing and accounting operations with a diverse range of customers including division staff, interdepartmental and external customers. Answer complicated customer requests or inquiries concerning services, products, billing, and resolves customer issues. Receives by email or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Research customer account information and history to explain services, charges, and adjustments. Lead and train others. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate, and/or graduate degrees, will be required. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. A skills assessment may be required. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. COVID -19 considerations: This position will require in-person work on a regular basis upon hire. We will provide a full suite of PPE when in-person contact is necessary. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Pay Range $20.81 - $26.54 Hours Monday - Friday 7:45 AM - 4:45 PM. Job Close Date 09/19/2021 Type of Posting Division Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln, BLDG 1, STE 205, Austin, TX 78754 Preferred Qualifications Cash Handling Experience Basic Accounting Principles Data Entry Experience Bilingual English/Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the division, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet these qualifications? Yes No * Are you a current employee of the Environmental Health Division? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Are you bilingual in Spanish and English? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Do you have experience in cash handling? If yes, please describe your experience in detail. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) * Briefly, describe your organizational, interpersonal, decision-making, and problem-solving skills as they relate to this position. (Open Ended Question) * Briefly describe a successful team project in which you played a key role. What challenges did you overcome and what made it a success? (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants This position will be filled for one of the following shifts: Shift 1: Saturday 12am-8am Sunday 12am-8am Monday 3:30pm- midnight Tuesday 3:30pm- midnight Wednesday 3:30pm- midnight Shift 2: Saturday 11:30am- 8pm Sunday 11:30am- 8pm Tuesday 11:30am- 8pm Thursday 11:30am- 8pm Friday 11:30am- 8pm Shift assignment for candidates selected will be determined based on business need and is subject to change at management's discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, oncall, weekends, nights, holidays, and during bad weather events. This is a temporary position that is expected to last between twleve to eighteen months in Austin Water's Dispatch division. As a temporary position, it is not benefits eligible. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A résumé and cover letter will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in Microsoft Outlook will be assessed, with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.67 - $23.04 Hours This position has multiple shifts and will be filled according to business need. Please see shift information in Notes to Applicants. Job Close Date 09/22/2021 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications Bilingual in English and Spanish Experience with customer service in a high-volume call center environment Experience with two-way radio experience, dispatching field crews Experience using geographic information systems ( GIS ) or other geographic mapping software Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System - CC&B) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * How many years' experience do you have with customer service and working in a call center environment? Less than 2 years 2-3 years 3-4 years 4-5 years 5+ years * Briefly describe your customer service experience. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Which of the following describes your experience with mapping tools (i.e. Google Maps, GIS)? No Experience 0 - 2 Years 2 - 5 Years More than 5 Years * Which of the following best describes your experience with the Oracle Customer Care and Billing (CC&B) system or other equivalent automated billing systems? None Basic Intermediate Advanced * How many years of computer data entry do you have? No data entry experience One to two years Three to four years More than 5 years * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents Resume

About Our Job Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. Denver International Airport (DEN) is currently looking for a Landside Service Supervisor to join our Commercial Transportation Team. In this role you will supervise Landside Service Agents in the Commercial Transportation section. These employees work in a variety of positions including patrolling terminal curb areas, commercial vehicle staging lots and employee parking lots, and staffing ground transportation Information Desk within the Jeppesen Terminal. You will have the opportunity to lead a team that delivers a significant impact to the airport on a daily basis while engaging with multiple work groups within the Parking and Transportation department. Additionally, as the Landside Service Supervisor you can expect to: Identify and resolve issues encountered during daily operations and determine appropriate resolutions that ensure the continuity of operations while providing a high level ; Act as liaison for contractors, ground transportation operators and other entities that utilize the airport's parking and transportation services. Represent organization at the Emergency Operations Center (EOC) during airport incidents and emergencies that require coordination of efforts by the entire airport. Promote an environment that encourages inclusion, teamwork, innovation, high quality employee engagement, and open communication, both vertically and horizontally. Inform staff of relevant business issues and department initiative, including their impact on the organization. Research, develop and provide recommendations for department and/or section strategies and initiatives that move the organization forward. Monitor inventory and replenishment of equipment and supplies and assist with surplus of equipment and furniture. Address issues with the Automated Vehicle Identification (AVI) System, and other commercial transportation technologies, including and coordination of repairs as required. Work closely with Lost and Found and Employee Parking teams to ensure continuity of operations and provide a high level of service to the airport's passengers and employees. Develop and modify work plans, methods and procedures, determine work priorities and develop work schedules to provide adequate staff coverage that may require creative scheduling techniques. Provides guidance and assist staff with difficult and/or unusual assignments;. Assigns and distributes work, reviews work for accuracy and completeness and returns assignments with recommendations for proper completion. Participate in recruitment process and selection of candidate(s) for job opening(s). Develop performance evaluations, and provide meaningful feedback while evaluating the work of an employee; provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff. Document causes for disciplinary action, including initiating letters of reprimand or formal recommendations for disciplinary action. Perform other related duties as assigned or requested. About You Our ideal candidate will possess: Four years' experience i.e. Landside Service Agent II performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Strong leadership skills to include change management, time management, multitasking, interpersonal communication skills. Creative and Innovative thinking outside the box to offer recommendations and make informed decisions. Previous supervisory experience and ability to work diverse staff with excellent communication, leadership, networking, conflict resolution, and interpersonal skills and team player. Administrative experience is strongly recommended, to include Microsoft office suites, Kronos, and Workday knowledge. We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years' experience of the type and at the level of a Landside Customer Service Agent II. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. License: This job requires driving. Requires valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. By position, required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CN1944 Landside Service Supervisor To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $48,633.00 - $80,244.00 Starting Pay Based on Education and Experience Agency Denver International Airport Assessment Requirement Professional Supervisor The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants The primary purpose of the Customer Service Representative position is to provide information and assistance to traveling and non-traveling customers; to help ensure quality services are provided to all customers using Austin-Bergstrom International Airport. In addition, this position is responsible for providing tours, training and assist with orienting volunteers for the Austin-Bergstrom International Airport's Ambassador Program. The Customer Service Representative position is located in the airport terminal. The areas are within the non-secured and secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, Customs, queue line assistance, and roaming. ASSESSMENT A skills assessment will be required for this position. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., "see resume" or "see LinkedIn profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY BACKGROUND CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. OVERTIME Overtime may be required with or without notice. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $18.67 - $23.04 Commensurate Hours Sunday - Wednesday 11:00am - 10:00pm. Wednesday - Saturday 4:00am - 3:00pm. Job Close Date 10/05/2021 Type of Posting External Department Aviation Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin-Bergstrom International Airport Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum qualifications for the Customer Service Representative position requires: Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, and customer service. Do you meet the Minimum Qualifications of this position? Yes No * Please describe your customer service experience directly communication and interacting with the general public. (Open Ended Question) * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. Do you agree to a minimum 10-year criminal background investigation and security threat assessment? Yes No Optional & Required Documents Required Documents Optional Documents

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable). APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Lisa Castrell, (830) 232-6131 PHYSICAL WORK ADDRESS: Garner State Park, 234 RR 1050, Concan, TX 7883 GENERAL DESCRIPTION: Performs entry-level customer service work. Under the direction of the Office Manager, this position is responsible for daily office operations at Garner State Park. Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration. Performs clerical tasks to include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Completion of 8th grade. Experience: One year of experience in general clerical, cash handling or customer service work. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year of experience in clerical work such as accounting, typing, filing, record keeping, data entry; One year of experience in use of automation equipment or word processing and spreadsheet software; One year of experience in customer service; One year of experience working with the public and handling monies. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of clerical and office practices; Knowledge of telephone procedures and etiquette; Knowledge of basic mathematics; Knowledge of fiscal control policies; Skill in using MS Word, Excel, PowerPoint and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using reservation/registration and internet programs; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stress during peak workload periods; Ability to work with diverse constituencies and populations; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Must conform to TPWD work rules, safety program and dress and grooming standards; Non smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 21, 2021, 11:59:00 PM