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Utilities Customer Service Representative City of Waco, TX 1 of 3 Utilities Customer Service Representative Office / Clerical 8640 Customer Service Supervisor Utilities 217 Non-Exempt Physical Type #1 PRIMARY DUTY: Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Provides customer services for WUSD clients; processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. • Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services. • Provides prompt, courteous and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Perform other related and assigned duties as required. • Driving is essential KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City utility billing rules and procedures. • Principles of record keeping, accounting and bookkeeping and records management. • Customer service principles and methods. • City and Microsoft software. • Federal and state regulations, including applicable FTC and Banking regulations. Skill in: • Entering data and numerical information into a computer system with speed and accuracy and maintaining electronic records, files and databases. • Operating a personal computer utilizing standard and specialized enterprise software. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND two years' customer service or bookkeeping experience. LICENSE AND CERTIFICATION: Utilities Customer Service Representative City of Waco, TX 2 of 3 • Must possess a valid Texas Driver's License. • According to the needs of the City, specific training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Utilities Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Utilities Customer Service Representative City of Waco, TX 1 of 3 Utilities Customer Service Representative Office / Clerical 8640 Customer Service Supervisor Utilities 217 Non-Exempt Physical Type #1 PRIMARY DUTY: Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Provides customer services for WUSD clients; processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. • Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services. • Provides prompt, courteous and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Perform other related and assigned duties as required. • Driving is essential KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City utility billing rules and procedures. • Principles of record keeping, accounting and bookkeeping and records management. • Customer service principles and methods. • City and Microsoft software. • Federal and state regulations, including applicable FTC and Banking regulations. Skill in: • Entering data and numerical information into a computer system with speed and accuracy and maintaining electronic records, files and databases. • Operating a personal computer utilizing standard and specialized enterprise software. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND two years' customer service or bookkeeping experience. LICENSE AND CERTIFICATION: Utilities Customer Service Representative City of Waco, TX 2 of 3 • Must possess a valid Texas Driver's License. • According to the needs of the City, specific training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Utilities Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Several full-time and part-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Application Deadline Date: December 1, 2020 Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.

Position Description The City of Tacoma and Tacoma Public Utilities (TPU) are searching for dependable, hardworking people who are drawn to a career where you can help people. Ideal candidates are active listeners, take time to understand customer needs, communicate effectively with City of Tacoma citizens and TPU rate payers, and respond to customer problems or complaints while maintaining a pleasant and good-natured attitude. If you thrive helping others in a fast paced, stress-filled customer service position, we are looking for you! Customer Service Representatives assist customers in person, by telephone, and electronic messaging regarding business license applications, requests for service to be started or discontinued, respond to questions or complaints concerning billings, payments, deposits, credit extensions, rate schedules or changes, and departmental policies and regulations; complete and process billings according to established procedures, check balances, correct billing errors and adjust as necessary to assure accuracy; assist public by providing information and direction to appropriate departments and resources; interpret, explain and accurately record data in customer information systems; process payment and/or applications for payment of bills and/or licenses, accurately calculate and record transactions in the appropriate amounts, balance and maintain records relating to monies received and disbursed; prepare and maintain computerized and manual records, files, lists, and reports related to customer service activities, billings, delinquent payments and accounts. This is the first level in the customer service series. People in this job typically perform first line customer service; may work in a call center environment, participate in training and rotation in order to learn a wide range of customer service tasks and gain proficiency in assigned areas. There are promotional opportunities to Technical and Lead positions as employees develop skills and experience. Bilingual candidates are encouraged to apply. The City of Tacoma and TPU are abiding by public health guidelines and maximizing telework arrangements for our employees except for necessary essential in-person work through at least June 28, 2021. The selected candidates will work with their direct supervisors on alternatives to meet workload requirements while considering public health guidelines during this time frame. Qualifications Required Qualifications: Graduation from high school or equivalent ; 1 year of customer service experience in a call center or customer service counter for a business or agency; Experience interpreting, applying and explaining rates, codes and regulations. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS: There may be instances where individual positions must have additional licenses or certification. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Office environment; extensive public contact, subject to verbal abuse from irate customers and eyestrain from computer terminals. Incumbents may be required to sit or stand for long periods of time. Knowledge & Skills Maintain a positive environment, working with co-workers and customers within a diverse culture Excellent telephone manner and listening skills The ability to relate to customers in a professional and courteous manner The ability to work in a team environment The ability to work under pressure Excellent attention to detail and multi-tasking ability Self-motivation to work under own initiative Basic customer service principles and practices Office practices and procedures Government structure and process Office technologies Appropriate language usage Operation of computers and office equipment Perform basic mathematical calculations Customer accounting and collection operations Interpret, apply and explain codes, rules, regulations, policies and procedures Effective verbal and written communication Planning and organizing work Analyzing situations to develop a course of action Interacting respectfully and sensitively with individuals and groups to develop productive relationships and provide customer service Calculate bills, compute differences and explain complicated rate schedules Perform multiple tasks simultaneously, effectively, and efficiently Follow written and verbal directions Establish and maintain effective working relationships Selection Process & Supplemental Information This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma's Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma Tacoma is one of the nation's healthiest, safest, and most playful cities. We have daily access to stunning natural surroundings and a great quality of life. We are Washington's most diverse big city, with arts, culture, parks, and recreational opportunities that are envied by much larger cities. We recognize how lucky we are, but we know we can make it even better....TOGETHER! Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant developments such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! Apply All interested individuals must apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Applicants who meet the minimum qualifications will be invited to complete an online assessment. Candidates who pass will be placed on an eligibility list for interview and hiring consideration. The eligibility list will be used to fill vacancies as they occur for approximately one year. Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. Should you have any questions about this position please call Human Resources at (253) 591-5400 before 4pm on the closing date. Closing Date/Time: 11/30/2020 5:00 PM Pacific

THE POSITION To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week) . If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application, emailed to employment@cityofsacramento.org , or sent to the Employment Office by fax by the final filing deadline .Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C 2. Screening Committee : (Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. 3. Online Exam: (Weighted 100%) - Qualified candidates will receive a notification via email when the examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. The online examination will be job related and may include, but not limited to, the knowledge and abilities as outlined above. Candidates who PASS the online exam MAY be invited to take a confirmatory exam at the hiring departments discretion. 4. Eligibility : Candidates who pass the online examination will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities Send an email to employment@cityofsacramento.org or Call the Human Resources Department at (916) 808-5726

Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Applications and Supplemental Questionnaires will only be accepted on-line. Bilingual Candidates are Highly Encouraged to Apply : Qualified bilingual persons who speak English, Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian, or sign language are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. Special Typing Requirement / Typing Certificate : A typing certificate demonstrating your ability to type a net typing speed of 40 words per minute from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college, must be uploaded (under the resume tab) of your online application. You must submit, by the filing deadline, an application, supplemental questionnaire, and typing certificate demonstrating your ability to type 40 net words per minute. The typing certification must be obtained from a temporary agency, employment agency, or community college. The certificate must be printed on the letterhead of the agency or college and must have been obtained within six (6) months of the filing deadline, December 7, 2020. You may wish to contact the East Bay Works - Career Centers. Click on the following link and go to the 'locations' tab to locate a center near you. www.eastbayworks.com/ Additional typing test resource information is available HERE . DESCRIPTION ALAMEDA COUNTY DEPARTMENT OF CHILD SUPPORT SERVICES (ACDCSS) The Mission of the Alameda County Department of Child Support Services is to encourage responsible parenting, family self-sufficiency and child wellbeing by locating parents, establishing paternity, obtaining and modifying support obligations and collecting support. The child support program was created to ensure that children receive the benefit of support from both of their parents. The program serves more than 1 in 5 children in the United States. Any custodial or non-custodial party may request that the Department of Child Support Services (DCSS) aid in collecting their court ordered support; DCSS is committed to providing these services with compassion, effectiveness and efficiency. The Department has approximately 160 professional, administrative, technical, paraprofessional and clerical support employees working within three divisions; Administration/Financial Services, Attorney Services and Program Operations. The Department is located within the Hacienda Business Park ( www.hacienda.org/ ) in Pleasanton, CA and services the entire Alameda County area. To learn more about the Department of Child Support Services click HERE . THE POSITION Customer Service Representatives provide first line customer service in an inbound/outbound customer contact center; initiate and respond to inquiries utilizing available information, resources, and programmatic knowledge through a variety of communication channels, including in person, over the phone and on social media; record pertinent information from customer interactions into computer databases; and perform related duties as required. Click HERE to view the full job description for Customer Service Representative, DCSS. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate: . Shares the Department's core values of providing excellent and efficient service . Values teamwork, open to change, resilient, and can adapt and shift priorities . Demonstrates sound judgment and thrives in a high-volume customer service environment . Is goal oriented, self-motivated, and can work independently . Quickly learns and applies new policies and procedures on the job MINIMUM QUALIFICATIONS Education: Graduation from high school, or possession of a certificate of proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate AND Experience: Either I The equivalent of six months of full time experience in the class of Clerk I or in an equivalent or higher level-clerical class in the Alameda County classified service This experience must have been in a position in which the majority of duties involved direct customer service to the public, either in person or over the phone. Or II The equivalent of one year of full time experience in a call center or customer contact environment including experience with online, chat, and social media. OR III Experience: Any combination of training, education and experience which would provide an applicant with the required knowledge, skills and abilities listed below. Substitution: A Bachelor's Degree from an accredited college or university in business management, public administration, or a closed related field may be substituted for six months of the required experience in pattern II above. Special Requirements: Must be able to type at a minimum of 40 net words per minute from clear copy A thorough pre-employment background investigation, including fingerprinting will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. Any felony conviction will be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Customer service principles Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, and Outlook Familiarity with using social media platforms. Business arithmetic Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents Legal terminology applicable to child support documents Techniques and practices forproviding effective customer service to individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate individuals) Techniques and practices for effectively managing interactions with disruptive and confrontational people. Ability to: Work under pressure in a fast-paced customer contact environment Use a multi-line, call center, phone system Establish and maintain effective working relationships with staff, peers, other agencies, and the public Maintain confidentiality Learn specific operations and procedures of the job Contribute to the overall team effort to meet and exceedteam performance goals (this includes quantitative and qualitative goals which are set by the department) Prioritize work to meet individual and team goals Respond to customer inquiries within established turnaround times Evaluateinquires and offer appropriate solutions Listen, understand, follow and communicate oral and written directions and apply them effectively in a variety of situations Use sound judgment when evaluating a wide variety of information. Identify alternatives from diverse sources and choose the best solution from several options, then initiate appropriate actions within prescribed guidelines Effectively communicate verbally while using excellent customer service skills Effectively communicate in writing, including accurate spelling, proper grammar, punctuation, and correct vocabulary EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of candidates' applications and typing certificate to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) The written examination (pass/fail). The highest scoring candidates will move on to the next step in the examination process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE SELECTION PLAN Deadline for Filing 5:00 P.M. Monday, November 23, 2020 December 7, 2020 Review of Minimum Qualifications: December 18, 2020 TBD Written Test: Week ofJanuary 11, 2021 TBD Oral Examination: Week of February 22, 2021 TBD **Updated 11/17/2020 (SK) We Reserve the Right to Make Changes to the Announced Recruitment & Selection Plan Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Sandy Kim, Human Resources Analyst Human Resource Services, County of Alameda Sandy.Kim@acgov.org (510) 272-6470 www.acgov.org/hrs Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.Closing Date/Time: 12/7/2020 5:00:00 PM

Minimum Qualifications Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center's mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 90 percent and above. What is the Job? This person must have the ability to engage in and utilize hospitality elements when delivering customer services. The Animal Services Customer Care Representative working in our Pet Resource Center will work to build trust in the community while assessing individual household needs. Their goal is to promote, protect, and preserve the human-animal bond in the community. This position plays a vital role in advancing successful intake diversion programs by effectively addressing an individual's barriers to pet retention and connecting the individual with the resources that will enable them to keep their pet in the home. Other Duties, Functions, and Responsibilities: Communicating with customers in person and received and respond to customer inquiries via email, fax, phone, or 311. Contributing to the programs and services that support the shelter's live outcome goal. Providing safe and humane handling of animals for the purposes of intake, while adhering to disease management and safety protocols. All positions in the Animal Services Office are designated as essential. Essential employees are defined as employees who, by virtue of their presence, specialized function or necessary skills, are essential to the meeting of business or certain operational needs and are, therefore, required to report to duty during events of emergency closure of City operations. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $15.91 - $18.77 Hours Hours may vary. This position will work 40 hours per week. Each shift will include one weekend day and days off may not be consecutive. Job Close Date 12/13/2020 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Administrative Support Location Austin Animal Center, 7201 Levander Loop 78702 Preferred Qualifications Bilingual Spanish Demonstrated ability to engage in and utilize hospitality elements when delivering customer service. Demonstrated ability to remain professional and courteous with internal and external customers. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter's live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) * This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Describe your work, volunteer, or personal experience with animals. (Open Ended Question) * This positions requires tasks that involve bending, lifting, walking and carrying or using a force equal to lifting fifty pounds or heavier. In addition, you must be able to work outdoors and in extreme weather conditions. Can you perform these types of activities? Yes No * This position will sometimes require working evenings, weekends and holidays. Are you able to work a flexible schedule including evenings, weekends and holidays? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Purpose of Classification The purpose of this classification is to provide optimal front line services to customers. Front line customer services include four (4) functional areas: Customer Relations, Billing, Meter Services, and Capital Development and Backflow. Employees in this classification are eligible for noncompetitive career path advancement to Customer Relations Specialist II after meeting the established career path advancement requirements. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Communicates with customers, peers, supervisors, and managers electronically, by telephone and in person. Utilizes billing system to maintain data, generate reports, create bills, establish service, and perform backflow maintenance, Utilizes Property Appraiser system and other resources or records to verify addresses, map locations, to obtain ownership, verify service area, and services needed. Reviews month-end account reports, consumption reports, and billing charts. Drafts account payment agreements for utility accounts. The following essential functions are listed by and are representative of functions performed in the divisional areas of assignment within the Utilities department. CUSTOMER RELATIONS: Conducts basic bill investigations using billing systems, meter reading system database, and payment systems. Provides information regarding City services, billing inquiries and customer accounts; schedules customer appointments as directed. Explains Utility Guide information and Customer Account Policy to customers, including account initiation requirements, billing errors, high consumption, water pressure, conservation, and property responsibility versus Utility responsibility. Coordinates the set-up of new service accounts; receives and processes initial deposits. Reviews customer account applications, service changes, delinquent accounts, and work orders. Prepares adjustment requests to credit and debit customer accounts. Updates customer account information as needed, which includes e-mail, mailing address and phone number. Processes lien searches for outstanding balances. Coordinates the opening and closing of work orders with proper codes, charges and notations. Dispatches calls for water leaks and other utility system investigations; assists field staff with questions and account information. BILLING Prepares customer accounts for monthly billing of services, including water, sewer, stormwater, refuse and reuse. Maintains customer accounts and updates billing cycle information. Runs cycle bills for all customers; uses reports to confirm and ensure billing accuracy. Runs initial, final, off cycle and deposit bills. Transfers and closes out accounts; processes refunds; reviews delinquent and bankruptcy accounts and takes appropriate action; researches illegal water consumption accounts. Assists in analyzing utility bills by generating billing reports, reviewing high/low readings, and drafting necessary billing adjustments. Notifies customers in advance of high bills. METER SERVICES Reviews equipment work orders, meter readings, customer lists, billing reports, and other reports to determine if a field investigation is required and if system information needs correction. Creates, processes and closes work orders for meter replacements, repairs, re-reads, and zero consumption in order for bill processing to continue without error. Reads routes in Meter Database including transferring data to Excel for field verification work; enters the data into billing software. Communicates with customers regarding meter sets; Assists with status and appointments and verifies readiness for meter set. Frequently uses reports for verification of equipment links, meters, registers, and related links in order for processes to continue smoothly. Uploads and downloads data between the utility billing system and the meter data system to facilitate billing. Reviews exception reports and takes action to ensure the most efficient billing. Identifies meter errors and makes corrections to maintain automated reading efficiency above 98%. Reviews other various reports to ensure that meters are working properly and any variations are investigated through work order processes. Identifies errors for billing staff to correct and notify customers of potential issues with consumption related billing. CAPITAL DEVELOPMENT AND BACKFLOW Collects and processes payments for water meter deposits, utility connection and capital facility fees, monthly utility bills, and delinquent accounts. Prepares information and cost estimates for potential customers. Explains the process for new customers, developers, contractors, etc. Verifies service availability. Establishes new utility service accounts. Prepares water service agreements and related paperwork for execution. Answers questions from contractors and developers; continues capital development process assisting customers with surveys and related customer connection issues. Works with Utility Engineering division in regard to capital development, keeping track of capital facility charges and status of projects through meter set. Works with the City Building Department for any internal City Capital projects, and ensures Utility requirements are met, via surveys, inspections and signoffs prior to meter set. Dispatches all non-customer water leak field related situations. Examples include wastewater backups, unknown utility situations, sink holes, and large water main breaks. Keeps records on the dispatch events for follow up and historical tracking to identify areas of infrastructure concern. Utilizes database to manage backflow equipment inventory due date for inspection and re-certification program; adds new units to the system. Utilizes inventory tracking within the billing software for expiration of units. Creates and manages backflow certification renewal letters to customers and updates in tracking system for follow-up including repairs, replacements and compliance; works closely with backflow certification staff and report review staff for continual maintenance of the backflow database. Performs other related duties as required. Minimum Qualifications MINIMUM QUALIFICATIONS High school diploma or valid equivalent and at least two (2) years of previous customer relations and billing experience. Must possess and maintain a valid State of Florida Driver's License. PREFERRED QUALIFICATIONS Bilingual English/Spanish Experience with the SunGard governmental sector CIS Module and meter reading database. Utilities customer relations and account billing experience. Supplemental Information COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately, consistently and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. KNOWLEDGE, SKILLS, AND ABILITIES Basic knowledge of the various avenues of acquiring property; is able to identify common ways to transfer property ownership. Basic knowledge of delinquency and debt accumulation as it pertains to property, demonstrates understanding between owner balances and tenant balances, and when each one can be collected. Basic knowledge of monthly billing processes/cycle billing, and fees associated with the monthly bills. Can distinguish the various categories of billing, and the differences, including inside and outside City limits, the services provided, the rate differences, usage rates and flat rates. Basic knowledge of all that entails billing based on consumption; Understands the concepts of usage rates and tiered rate structures and conservation rates; Identifies bulk usage rates and supporting documentation. Basic knowledge of account change over; demonstrates the requirements when account changes are requested. Basic knowledge of when to terminate and initiate an account for a property and how to produce the appropriate paperwork. Basic knowledge of Palm Beach County Property Appraiser records filing, searches, and policies, and what data is available. Basic knowledge of utilities and the implications on properties, whether commercial or residential, understanding the existence of various statutes related to public utilities and responsibilities. Ability to provide consistent optimal customer service in a respectful and courteous manner. Basic knowledge of real estate practices and property ownership; awareness of the responsibilities and the supporting laws that govern. Ability to effectively resolve a wide range of problems, whether with a customer or within the system. Ability to conduct basic bill investigations on delinquency and debt accumulation, payments, and on consumption investigations using SunGard and the meter reading data base. Ability to effectively and accurately share knowledge of duties with coworkers. Basic knowledge of mathematic and accounting principles with attention to accuracy. Knowledge of basic concepts of bankruptcy and write-off. Ability to consistently comply with policy, process, and procedural changes with accuracy. PHYSICAL & SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. CAREER PATH ADVANCEMENT REQUIREMENTS: Current employees may be considered for progression into a higher Customer Relations Specialist level based on meeting the career path qualifications and requirements. Newly hired employees may be considered for placement into a higher Customer Relations Specialist level based on verification of the individual meeting the minimum qualifications of the level. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist II: Associates degree in Public Administration, Business Management, Communications or a closely related field and two (2) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and four (4) years of previous Utilities customer relations and account billing experience. Must meet 100% of the Level I KSAs, 70% of the Level II KSAs and 100% of the Communication Competencies. Must complete an assessment in two (2) of the four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidate and verified by the Customer Relations Supervisor. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist III: Associates degree in Public Administration, Business Management, Communications or a closely related field and five (5) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and seven (7) years of previous Utilities customer relations and account billing experience; Demonstrates proficiency in the performance of the Levels I through III essential functions of all four (4) of the functional areas of the position Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) and the communication competencies. Must meet 100% of Levels I & II KSAs, 70% of Level III KSAs and 100% of the Communication Competencies. Must complete an assessment in all four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidates and verified by the Customer Relations Supervisor.

Minimum Qualifications Graduation from an accredited high school or equivalent, required Minimum of two years' experience with medical terminology, medical insurance and medical billing and coding principles and practices Licenses or Certifications: None Notes to Applicants Under the direction of the Revenue Cycle Manager, will ensure proper billing practices for medical necessity and appropriate level of service according to Centers for Medicare and Medicaid Services ( CMS ) and other insurance policies by reviewing ambulance trip reports and reviewing customer accounts. The Ambulance Billing and Coding Representative I will also verify patient demographics and validate/determine insurance eligibility and source of payment through a clearinghouse and insurance websites. A detailed and complete employment application is required to help us better evaluate your qualifications. All relevant experience is required on the application for it to be considered. This will be used to directly determine salary if you are selected for this position. A cover letter and resume must be submitted for a complete employment application. Please verify the employment history dates on your resume accurately match your application. Incomplete applications will not be considered. Pay Range $16.23 - $19.70 Commensurate Hours Monday - Friday 7:30 A.M. to 4:30 P.M. Job Close Date 12/04/2020 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Administrative Support Location 15 Waller Street Austin, Texas 78702 Preferred Qualifications Two (2) years experience with applying ICD -10 codes Two (2) years experience with medical billing and coding in a hospital, doctor's office, or ambulance provider setting. Experience with attention to detail and have the ability to prioritize independently. Experience with multi-tasking and working in a challenging fast paced environment while meeting deadlines. Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Reviews ambulance trip reports to determine medical necessity and assign appropriate level of care as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines Assigns proper coding and creates narrative in the billing system to accurately report patient's condition and medical necessity Reviews documentation to identify all supplies, medications and interventions provided Verifies patient demographics, validates and determines insurance eligibility and primary source of payment Reviews patient or representative signatures for completeness and compliance with the signature policy Assigns proper modifiers based on origin and destination of trip, number of patients transported and medical necessity Creates and mails patient statements, files primary and secondary insurance claims and provides medical records requested to process claims Receives and resolves patient/insurance inquiries by phone or mail, answers any requests concerning patient accounts and resolves any customer service issues that may arise Takes and posts payments by phone, mail or in person; accurately posts payments and credits to ambulance billing accounts Reviews customer accounts and makes recommendations for customer and/or insurance refunds; reviews and refers unpaid balances to collection agency Works aging reports to optimize cash flow; contacts insurance companies, patients, employers, etc. to resolve payment issues that require their assistance Processes all patient and insurance correspondence received by mail to ensure timely filing Processes Reviews insurance denials and submits necessary appeals for insurance reimbursement Assures compliance with all relevant Federal, State and Local rules and regulations Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of general insurance industry regulations and requirements Knowledge of medical terminology and general anatomy Knowledge in medical coding Skill in establishing and maintaining good working relationships to internal and external customers Ability to provide exceptional customer service Knowledge of federal HIPAA and other related governmental regulations Knowledge of office procedures including some accounting, bookkeeping and cash handling procedures, billing procedures, typing skills, good vocabulary and grammar skills Ability to work in a call center type environment Skill in handling multiple tasks and prioritizing. Skill in using computers and related software, multiple phone line systems and credit card machines Skill in effective oral and/or written communication Skill in reviewing (proofreading) material to ensure accuracy, completeness and adherence to established formats Skill in interpreting and analyzing applicable data Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position require a High School diploma or equivalent as well as a minimum of four years' experience with medical terminology, medical insurance, medical billing as well as coding principles and practices. Do you meet this requirement? Yes No * Please provide the number of years' experience with applying ICD-10 codes. No experience 1 year 2 years 3 years * Please describe your experience applying ICD-10 codes. (Open Ended Question) * Please provide the number of years experience with medical billing and coding in a hospital, doctor's office, or ambulance provider setting. No experience 1 year 2 years 3 years * Please describe your experience with medical billing and coding in a hospital, doctor's office or ambulance provider setting. (Open Ended Question) * Please describe your organizational skills and your ability to handle multiple tasks and prioritize. (Open Ended Question) * Please describe your experience with attention to detail and your ability to prioritize independently. (Open Ended Question) * Please describe your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Minimum Qualifications Associate's degree, plus one (1) year of public event or other related experience. Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years. Licenses or Certifications: Appropriate level of driver's license as specified for the individuals job. Notes to Applicants IMPORTANCE OF JOB APPLICATION : A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like for us to consider. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application; hence, any and all information that you would like for us to consider must be included on your job application. WORK LOCATION : Work location(s) are subject to change based on business need. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS : Working additional and/or extended hours may be required based on special events and per business need. Pay Range $15.91 - $18.77 Commensurate Hours Hours and shifts may vary to include weekends, evenings, overnight shifts and holidays. Job Close Date 12/13/2020 Type of Posting External Department Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Central Library Preferred Qualifications 1 or more year's experience providing excellent customer service Experienced in conflict resolution Ability to work with diverse populations Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Assists clients with move-in and move-out activities. 2. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc. 4. Monitors facility entry and exit points. 3. Performs facility lock-down when necessary. 4. Perform security and safety services. 5. Monitors and performs security and fire systems. 6. Coordinates emergency response including evacuation process. 7. Answers visitor/client questions and provide assistance. 8. Observes and enforces department/facility safety and operational policies and procedures Responsibilities- Supervision and/or Leadership Exercised: Acts as point of contact for department/facility in absence of Facility Services Representative Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of facility and event coordination. Knowledge of principles and processes for providing customer and personal services. Knowledge of Federal, State and local laws. Knowledge of city practice, policy and procedures. Knowledge of safety practices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computer and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires an Associate's degree, plus one (1) year of public event or other related experience. Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years. Do you meet these minimum qualifications? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If selected as Top Candidate, do you agree to a criminal background investigation? Yes No * Are you willing to work weekends, holidays, and extended shifts as required by the position. Yes No * Briefly describe your experience providing direct service to any type of customer. (Open Ended Question) * This position requires skill in problem solving and conflict resolution. Briefly describe any experience using these skills in your current or previous positions. (Open Ended Question) Optional & Required Documents Required Documents ResumeOptional Documents

Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

The Position Are you a collaborative and effective communicator who believes the art of storytelling can promote a culture of inclusion? Are you seeking opportunities to collaborate in diverse, multicultural, and inclusive settings to do meaningful work that makes a difference for the community? The Bureau of Environmental Services (BES) seeks a Senior External Communications Representative to develop and implement communications and public awareness initiatives that elevate the voices of underrepresented or marginalized communities while supporting and advancing BES' mission to protect public health and the environment. BES values equity in our workplace, business practices, and service delivery. As Portland's wastewater and stormwater utility, BES serves more than 625,000 customers. Every resident, business, industry, and visitor relies on our services every hour of every day. We have more than 600 employees who operate, maintain, plan, and improve all aspects of the city's wastewater and stormwater systems to protect and restore the health of Portland's streams and watersheds. We know our commitment to diversity, equity, and inclusion in our workforce will result in better service and engagement with our community. The Senior External Communications Rep will: Support bureau employees by providing strategic communications services for the bureau's incentive, compliance, and customer-service programs and city-wide communications needs, such as accessibility, planning, and safety, that affect the communities the bureau serves, particularly communities of color and historically underrepresented communities. Plan, develop, and implement inclusive communications plans and public awareness or marketing efforts including audience identification, message development, and strategies and tactics to raise awareness of and advance the bureau's work within the community. Present information to individuals and groups and represent the bureau in meetings with groups and individuals. Manage select social media channels. Support the bureau's media relations programs, including serving as back-up public information officer. Assist the Public Affairs Manager in supporting the external communications needs of the Director, Assistant Director, and bureau leadership team. Manage a wide variety of concurrent projects with conflicting priorities and multiple deadlines. A valid driver's license may be required for certain assignments. An ideal candidate with bilingual/multilingual skills is preferred, but not required. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. Work Location Currently, many positions with the City of Portland are being performed remotely due to COVID-19. Some employees are working from home full-time, while other roles cannot be filled in a remote status (firefighter, vehicle mechanic, street maintenance, etc.). In the future, current positions classified as "full-time remote" could: 1) remain full-time remote, 2) become a remote/onsite mix, 3) revert to full-time at a city work location. As the situation evolves, the exact work location of the position in this recruitment may change based upon leadership direction and approval. To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge of and experience in the principles, methods and practices applied in design and implementation of communications, marketing, public affairs, and public participation. Experience developing and implementing communications plans or public awareness campaigns focused on elevating voices from historically underrepresented or marginalized communities. Knowledge of and experience in graphic design and digital marketing. Experience establishing and maintaining effective working relationships with elected officials, representatives of other government agencies, business and community leaders and/or members of the media. Experience working with the media including serving as a spokesperson for an organization or agency. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their resume and answers to the supplemental questions, weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation for required certifications may be required prior to the establishment of the eligible list and/or final selection. ** PLEASE NOTE : The eligible list generated from this recruitment may be used to fill future vacancies** Recruitment Timeline: Posting: 11/16/20 - 12/07/20 Applications Reviewed: Week of 12/07/20 Eligible List: Week of 12/14/20 Selection Phase Begins: Tentatively the week of 12/21/20 *Timeline is approximate and subject to change Application Instructions Applicants must submit a professional résumé online, as well as answer the supplemental questions specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and answers to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your answers to each supplemental question should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications. You may want to prepare your answers offline and then cut and paste into the text box provided. Your résumé should support the details described in your answers to the supplemental questions. If you are requesting Veteran's Preference, as identified below, please describe in your responses to your supplemental questions and résumé any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above . All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted . Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Questions? Terrol Johnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov 503.823.3172Closing Date/Time: 12/7/2020 11:59 PM Pacific

Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Individuals who pass screening qualifications may be invited to a written exam. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Closing Date/Time: Continuous

Definition and Class Characteristics **Seeking Truckee Candidates** Tentative interview dates of 11/16/20 and 11/17/20 Nevada County is seeking a temporary Permit Processing Technician to work in the Environmental Health satellite office located in Truckee. This position plays a vital role in providing excellent customer service to our residents in the eastern part of the county. The ideal candidate will be organized, self-directed, and professional and will assist with the preparation of charts, diagrams and tables, performing field surveys, samplings, inspections and investigations;,reviewing and approving permits that do not require professional-level certification, supporting and participating in project assignments, serving as a customer service representative to resolve permit or project related conflicts and performing related work as required. Candidate should have knowledge of: Techniques for gathering, compiling and presenting data in visual form. Local land use ordinance, zoning and agency policies. Basic principles of chemistry, biology and environmental geology. State and local laws and regulations governing environmental health and underground tanks, hazardous material and toxic waste storage facilities and water supply and sewage disposal. Characteristics of soil contamination from hazardous or toxic material. Desired Skills include: Interpreting and explaining policies and regulations accurately and tactfully to the public. Reviewing permit applications for accuracy and completeness. Interpreting topographic drawings, maps or field notes. Planning, organizing and carrying out research. Preparing neat and accurate charts, graphs and tables Using computer technology and applications in the performance of daily activities Establishing and maintaining effective working relationships with those contacted in the course of work Maintaining records and preparing routine correspondence and reports  Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a high-performing organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. For a full description of this temporary position, please click here .  Closing Date/Time: Continuous

Definition and Class Characteristics The Nevada County Environmental Health Department is looking for a highly organized individual to assist with performing field surveys, samplings, inspections and investigations, reviewing and approving permits, supporting and participating in project assignments, serving as a customer service representative to resolve permit or project related challenges, and processing data for State of California requirements. Knowledge of land use, zoning, and environmental health ordinances and laws is a huge plus! Essential Duties Include: Assists permit applicants and others by phone and in person, by answering questions. Performs preliminary application review for completeness and accuracy, and determines appropriate fees. Reviews land use proposals for basic conformance with land use policies and procedures contained in the General Plan and the zoning ordinance. Assists with field inspections and enforcement of applicable laws. Assists with the preparation of general correspondence and reports and collects data in support of these. Collects samples for simple chemical and bacterial tests on water. (Environmental Health) Important: May respond to environmental health related complaints involving a wide variety of facilities, establishments and nuisances by inspecting and recommending remedial action. Knowledge and Skills Required: Basic principles and functions of one or more departments within the Community Development Agency. Nomenclature, symbols, methods and techniques used in mapping and drafting. Techniques for gathering, compiling and presenting data in visual form. Local land use ordinance, zoning and agency policies. Basic principles of chemistry, biology and environmental geology. State and local laws and regulations governing environmental health and underground tanks, hazardous material and toxic waste storage facilities and water supply and sewage disposal. Characteristics of soil contamination from hazardous or toxic material. Skill in: Exercising independent judgment when conducting field inspections. Interpreting and explaining policies and regulations accurately and tactfully to the public. Reviewing permit applications for accuracy and completeness. Interpreting topographic drawings, maps or field notes. Planning, organizing and carrying out research. Analyzing and evaluating data to make recommendations based on findings. Preparing neat and accurate charts, graphs and tables Using computer technology and applications in the performance of daily activities Establishing and maintaining effective working relationships with those contacted in the course of work Maintaining records and preparing routine correspondence and reports Education and Experience Required: Equivalent to 2 years of college coursework from an accredited college or university, which includes 12 semester units in geography, cartography, mathematics, construction urban planning, regional planning, environmental health sciences, or similar field OR 3 years sub-professional office work equivalent to the classification of Permit Processing Assistant II with the County of Nevada, OR any combination of the above. Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a high-performing organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy. The County also offers a robust benefit package that includes health, dental and vision, and a retirement package. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. For full job description and to apply for this position, click here .Closing Date/Time: 12/8/2020 5:00 PM Pacific

General Purpose Under general direction from the Personnel Commission, plans, organizes, directs and implements comprehensive District-wide human resources management programs for classified personnel, including employee recruitment and selection, employee assignment, classification, compensation, performance appraisal; coordination of employee appeal adjudication and other Merit System services, as required in conformance with relevant sections of the State of California Education Code; plans, develops and implements staff training and development programs for the District's classified employees; provides expert professional assistance and guidance to District administration on human resource and Merit System matters; and performs related duties as assigned. Distinguishing Characteristics Under general direction of the Personnel Commission, the Director of Classified Human Resources has overall administrative, financial and management accountability for the District’s human resources management programs pertaining to classified employees as required by the Merit System provisions of the Education Code. Acting in accordance with Merit system provisions, the incumbent is responsible for developing and implementing short- and long-range plans and strategies and for working in partnership with District administration to support attainment of the District's educational mission. The incumbent is responsible for achievement of goals and objectives for the recruitment, selection, compensation, motivation and retention of classified employees and for compliance with all applicable federal and State employment law and guidelines and Personnel Commission Rules. Duties are carried out with considerable independence within a framework of rules, policies, procedures, guidelines and State laws and codes. Although subject to the rights, benefits and burdens of the classified service as determined by the Board of Trustees, the Director, Classified Human Resources is appointed by and responsible to the Personnel Commission. Essential Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed or delegated. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Leads, plans, organizes, controls, integrates and evaluates the work of the Classified Human Resources department; with subordinate staff, develops, integrates, imple­m­ents and monitors work programs, policies and processes to achieve District strategic and business plans, goals and performance measures; develops, recommends and monitors performance against the Personnel Commission/department budget. Develops and recommends, updates and implements a strategic plan and programs for the Personnel Commission; ensures alignment between support of the District's educational mission and Commission/department plans, programs, objectives and priorities; participates with other members of the District's senior management team and provides input to development of overall District strategic plans and initiatives; develops and implements department plans, work programs, processes, procedures and policies required to achieve Commission/District strategic initiatives and overall departmental results. Provides leadership and works with staff to develop and retain highly competent, customer service-oriented staff through selection, classification, compensation, training and day-to-day management practices that support the District/department objectives and service expectations; provides leadership and participates in programs and activities that promote a positive employee relations environment. Plans, organizes, directs and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; provides compensation and other rewards to recognize performance; takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with federal, State and local laws and regulations, Personnel Commission rules, policies and procedures and labor contract agreements. Develops, implements and administers comprehensive human resources management programs, policies, procedures and guidelines for classified staff across all District departments, consistent with Education Code provisions, state and federal requirements and sound professional principles and practices; confers with and coordinates the implementation of classified human resources programs, policies and practices with District departments, school sites and employee representatives; provides expert advice to administrators, managers and supervisors on a wide range of Merit System provisions and human resource management issues and practices; provides internal consulting on a variety of complex, sensitive and confidential issues. Manages, directs and participates in the development of recommended rules, policies, procedures and/or standards for presentation to the Personnel Commission to ensure the efficiency of the classified service and the selection, advancement and retention of classified employees on the basis of performance and fitness; ensures that all rules and policies are in compliance with Education Code provisions, as well as State and federal rules and regulations; provides policy guidance and advice to the Commission; confers with administrators, managers, employees and employee representatives on Personnel Commission Rules and the application of Merit System principles, legal requirements and other management policies and practices. Directs the preparation and distribution of Personnel Commission minutes, agenda, records and documents; serves as Secretary to the Personnel Commission; Coordinates and directs the preparation and publication of the Personnel Commission’s annual activity report to the governing board. Directs and oversees recruitment, testing and selection activities for classified positions; ensures the job relatedness of all selection and testing methods and instruments; oversees the development of outreach recruitment programs to broaden access to District employment opportunities and ensure diverse applicant groups and target the best qualified available applicant populations; directs the employment and assignment of classified employees. Directs development and on-going maintenance of classification and compensation plans for the classified service; approves completed classification and job analysis studies for presentation to the Personnel Commission; organizes and directs the maintenance of employee files and records for classified personnel. Participates in and serves as a non-biased resource in the District’s classified employee contract negotiation process and the implementation of collective bargaining agreements; represents the Personnel Commission in collective bargaining transactions. Administers and coordinates the performance management and evaluation program for classified employees; develops job related performance management forms for classified represented, confidential and management employees. Directs development and implementation of new employee orientation programs and communication of Commission/District information regarding employment through employee handbooks and other methods; works with District administration to assess training needs and obtain required budget funding for staff development and skills improvement initiatives; develops, recommends and implements professional development and training programs for classified personnel. Arranges for Personnel Commission hearings on disciplinary appeals and the investigation of complaints and concerns related to Personnel Commission responsibilities, including examination appeals and appeals of medical employment disqualifications. Monitors best practices, trends and developments in areas of responsibility; analyzes proposed State and federal law, regulations and court decisions for their impact on District classified human resources practices; recommends and/or implements rule, policy and procedure changes consistent with requirements; directs or conducts research and analysis of classified human resource needs, recommends appropriate actions and implements programs. Other Duties Oversees the processing of all classified transactions, including employment, promotions, leaves of absence, dismissals, demotions and retirement; oversees the maintenance of confidential employee personnel files; reviews and maintains information for mandated cost reporting. Attends a variety of meetings, seminars and in-service training classes. Qualifications Knowledge of: Principles, theories and practices of public human resources administration, including position classification, salary administration, recruitment and selection, especially as they apply in a public civil service setting. Applicable requirements and practices governed by the Merit system provisions of the Education Code. Principles and practices of labor management relations especially those regulated by the Roda Act. Principles and practices of sound business communications. Federal, State and local laws, regulations and court decisions applicable to assigned areas of responsibility, including the conduct of administrative hearings. Principles, methods and techniques of strategic and business planning. Principles and practices of effective customer service. Principles and practices of public administration, including budgeting, purchasing and maintenance of public records. Research methods and analysis techniques. District functions and operations and associated merit system administration issues. Principles and practices of internal consulting. Trends and best practices in human resource management. Principles and practices of effective management and supervision. District Personnel Commission Rules, classified human resources policies and procedures and labor contract provisions. Recognized automated systems, programs and service that enhance the cost efficiency of public sector employment operations. Ability to: Plan and direct a comprehensive human resources management program for classified personnel which serves District needs to support its educational mission and is in conformance with Education Code provisions, other legal requirements and sound professional principles and practices. Understand, interpret, explain and apply Commission Rules, Education Code provisions, State and federal laws, other regulations, policies and court decisions governing the Commission’s human resource management programs for classified employees. Obtain, organize, analyze and evaluate a wide range of data and information and make appropriate recommendations to the Personnel Commission, District administrators and employee representatives. Perform a variety of professional and technical duties involved in the conduct of the Commission’s classification, compensation, recruitment and selection, performance evaluation, training and employee disciplinary programs. Prepare clear, concise and comprehensive reports and written materials. Present proposals, recommendations and technical information clearly, logically and persuasively in public meetings and to a variety of audiences. Organize, set priorities and exercise sound expert independent judgment within areas of responsibility. Operate a computer and standard business software. Use tact and diplomacy in dealing with sensitive situations and concerned people and customers. Establish and maintain effective working relationships with a wide variety of groups and individuals, including District administrators, principals, members of the Board of Education, the District’s attorney, candidates, union representatives, members of the public and representatives of other public agencies. Education, Training and Experience Graduation from a four-year college or university with a degree in industrial or organizational psychology, human resources management, public administration, psychology or a closely related field; and five years of increasingly responsible human resources management experience, including at least two years of which were in a supervisory capacity; or an equivalent combination of training and experience. A graduate degree in a related field of study may be substituted for two years of the required experience. Licenses; Certificates; Special Requirements: A valid California Class C driver's license, a good driving record and the ability to maintain insurability under the District’s vehicle insurance policy. A professional certification from IPMA-HR or SHRM is highly desirable.   Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical Demands While performing the duties of this class, an employee is regularly required to sit; talk or hear, in person, in meetings and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve complex problems; observe and interpret people and situations; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work under intensive deadlines and interact with Personnel Commissioners, District administrators, management, board members, staff, union representatives, representatives of other agencies, applicants, the public and others encountered in the course of work. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works under typical office conditions, and the noise level is usually quiet.