City of Fort Worth, TX
Fort Worth, Texas, United States
Pay Rate: $18.53/hr. The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Call Center Customer Service Representative job is available with The City of Fort Worth Water Department in our Water Customer Relations Division. You will be responsible for answering incoming calls and providing exceptional customer service in a professional manner and in a fast paced environment. Sr. Call Center Customer Service Representative job responsibilities include: Must be able to handle a large volume of inbound phone calls. Answers complicated customer requests or inquiries concerning water utility services. Resolves customer issues with one call resolution. Assist customers with request for service start-ups, transfers, disconnections, etc. Answer questions related to billing, consumption and payment concerns. Research, resolve and follow up on customer service concerns and inquiries. Meet or exceed Key Performance Indicators (KPI) as established by the department. Log all customer service requests in a customer relationship management system (CRMS) and consistently record accurate data on customer accounts, and routes to the appropriate department(s) and/or personnel. Knowledge, Skills and Abilities: Knowledge of contact center concepts, practices, procedures and systems. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Able to thrive in a fast-paced environment. Minimum Qualifications: High school diploma or GED. A minimum of three years of experience answering incoming calls and/or related customer service experience. You must be available to work any shift between 7AM and 7PM, Monday through Friday and overtime as needed. Preferred Qualifications: Bilingual, English/Spanish. Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing System or other similar billing software. Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Tuesday, April 20, 2021
Apr 07, 2021
Full Time
Pay Rate: $18.53/hr. The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Call Center Customer Service Representative job is available with The City of Fort Worth Water Department in our Water Customer Relations Division. You will be responsible for answering incoming calls and providing exceptional customer service in a professional manner and in a fast paced environment. Sr. Call Center Customer Service Representative job responsibilities include: Must be able to handle a large volume of inbound phone calls. Answers complicated customer requests or inquiries concerning water utility services. Resolves customer issues with one call resolution. Assist customers with request for service start-ups, transfers, disconnections, etc. Answer questions related to billing, consumption and payment concerns. Research, resolve and follow up on customer service concerns and inquiries. Meet or exceed Key Performance Indicators (KPI) as established by the department. Log all customer service requests in a customer relationship management system (CRMS) and consistently record accurate data on customer accounts, and routes to the appropriate department(s) and/or personnel. Knowledge, Skills and Abilities: Knowledge of contact center concepts, practices, procedures and systems. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Able to thrive in a fast-paced environment. Minimum Qualifications: High school diploma or GED. A minimum of three years of experience answering incoming calls and/or related customer service experience. You must be available to work any shift between 7AM and 7PM, Monday through Friday and overtime as needed. Preferred Qualifications: Bilingual, English/Spanish. Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing System or other similar billing software. Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Tuesday, April 20, 2021
City of Taylor, MI
Taylor, Michigan, United States
The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.
Feb 26, 2021
Full Time
The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.
City of Kansas City, MO
Kansas City, MO, United States
Several full-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Application Deadline Date: Open Until Filled Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.
Mar 23, 2021
Several full-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Application Deadline Date: Open Until Filled Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.
City of Portland, Oregon
Portland, Oregon, United States
The Position **Closing Deadline Extended*** About this position : The Customer Service Center Representative position at Portland Park & Recreation is responsible for accepting and processing class and activity registrations, facility reservations and issuing permits for park rental applications. About the Work: This position accepts and processes class and activity registrations, facility reservations and issues permits for park rental applications. Responsibilities include, updating client information; merging accounts; adding and deleting/editing notes, making account adjustments, processing refunds, documenting PP&R Ranger calls, reviewing applications, and issuing permits for: weddings, picnics, film, commercial, special use and athletic field reservations. This position also provides support to the Bureau of Transportation. The Customer Service Center Representative may support permitting public event permit processing, deliver, and update information to the public regarding parks and related services and programs and activities, and other related tasks and duties as assigned. Portland Parks & Recreation uses Activenet software, knowledge of the modules and their use or similar software is preferred but not required. What you' get to do: Interact with the public and fellow bureau partners by phone, email, or in-person. Work closely with PP&R Building and Program directors, PP&R Park Supervisors, PP&R Business System Analysts. Answer inquiries and assists customers with class/activity registrations, picnic/wedding permits, commercial permits, film permits and athletic field reservations. Process payments for Parks and PBOT. Work directly with supervisor to meet customer service standards. Follow up with customers on permits to ensure all forms have been received and/or approve. Track and process deposits, payments and refunds as needed for rental/permit production. Accept and process class and activity registrations for PP&R's eleven (11) community centers and recreational service sites (Urban Parks, Senior Rec, Portland Tennis Center, Multnomah Arts Center, Community Gardens, etc.) Document PP&R Ranger calls As a person, you are: Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done. Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions. Value Diversity, Equity, and Inclusion (DEI): Use DEI concepts to guide and inform your work. Emotionally Intelligent: Motivated, passionate, team-oriented, and empathetic. Optional section: Although not required, you may have: one or both of the following desirable skills. Bilingual skills in English and one of the following languages: Spanish Russian Vietnamese Chinese Mandarin other languages This classification is represented by Labors' (LiUNA) Local 483 - Recreation. To view this labor agreement, please go to https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements and click on the appropriate link. About the Bureau: Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here . Work Location Currently, many positions with the City of Portland are being performed remotely due to COVID-19. In the future, current positions classified as "full-time remote" could: 1) remain full-time remote, 2) become a remote/onsite mix, 3) revert to full-time at a city work location. As the situation evolves, the exact work location of the position in this recruitment may change based upon leadership direction and approval. The City is offering an optional information meeting for this recruitment. Please see the Additional Information section below for details. To Qualify Applicants must provide details in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge and experience applying customer service standards and practices. Experience operating current technologies such as computerized registration, reservation, and customer tracking systems. Identify specific programs ( ActiveNet or similar recreation management software is preferred not required) Experience establishing and maintaining working relationships with diverse internal and external stakeholders. Experience communicating and following written and oral instructions, including public speaking. Experience being flexible and adaptable to a variety of work environments. Applicants must also possess: A valid state driver's license and an acceptable driving record at the time of appointment. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their résumé and answers to the supplemental questions, weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. ** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies** Recruitment Activity Schedule: Job Posting closes: 4/13/2021 Applications Reviewed: 3/17/21- 4/16/21 Eligible List / Notices Generated: week of 4/19/21 1st Round of Interviews: Early-May 2nd Round of Interviews (if needed): Mid-May Job Offer: May *Timeline is approximate and subject to change. Applicant Instructions Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass Contact Information Tamara Larison, Senior Recruiter Bureau of Human Resources Tamara.larison@portlandoregon.gov (503) 823-3523 An Equal Opportunity / Affirmative Action Employer OPTIONAL INFORMATION SESSION To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job. You are welcome to join us for the optional session below: Tuesday, March 23 , 2021 2:30 PM Pacific Time (US and Canada) View the recording for the optional information session click on link: https://zoom.us/rec/share/bWMpZiJbJ8zB_lVqdtVA7ARIAXs9h-f6O7aiILsJ2AXX1AISshgsuL4EhsMGV-gw.ZsoJKwu8eayv5Rf8 Closing Date/Time: 4/13/2021 11:59 PM Pacific
Mar 15, 2021
Full Time
The Position **Closing Deadline Extended*** About this position : The Customer Service Center Representative position at Portland Park & Recreation is responsible for accepting and processing class and activity registrations, facility reservations and issuing permits for park rental applications. About the Work: This position accepts and processes class and activity registrations, facility reservations and issues permits for park rental applications. Responsibilities include, updating client information; merging accounts; adding and deleting/editing notes, making account adjustments, processing refunds, documenting PP&R Ranger calls, reviewing applications, and issuing permits for: weddings, picnics, film, commercial, special use and athletic field reservations. This position also provides support to the Bureau of Transportation. The Customer Service Center Representative may support permitting public event permit processing, deliver, and update information to the public regarding parks and related services and programs and activities, and other related tasks and duties as assigned. Portland Parks & Recreation uses Activenet software, knowledge of the modules and their use or similar software is preferred but not required. What you' get to do: Interact with the public and fellow bureau partners by phone, email, or in-person. Work closely with PP&R Building and Program directors, PP&R Park Supervisors, PP&R Business System Analysts. Answer inquiries and assists customers with class/activity registrations, picnic/wedding permits, commercial permits, film permits and athletic field reservations. Process payments for Parks and PBOT. Work directly with supervisor to meet customer service standards. Follow up with customers on permits to ensure all forms have been received and/or approve. Track and process deposits, payments and refunds as needed for rental/permit production. Accept and process class and activity registrations for PP&R's eleven (11) community centers and recreational service sites (Urban Parks, Senior Rec, Portland Tennis Center, Multnomah Arts Center, Community Gardens, etc.) Document PP&R Ranger calls As a person, you are: Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done. Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions. Value Diversity, Equity, and Inclusion (DEI): Use DEI concepts to guide and inform your work. Emotionally Intelligent: Motivated, passionate, team-oriented, and empathetic. Optional section: Although not required, you may have: one or both of the following desirable skills. Bilingual skills in English and one of the following languages: Spanish Russian Vietnamese Chinese Mandarin other languages This classification is represented by Labors' (LiUNA) Local 483 - Recreation. To view this labor agreement, please go to https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements and click on the appropriate link. About the Bureau: Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here . Work Location Currently, many positions with the City of Portland are being performed remotely due to COVID-19. In the future, current positions classified as "full-time remote" could: 1) remain full-time remote, 2) become a remote/onsite mix, 3) revert to full-time at a city work location. As the situation evolves, the exact work location of the position in this recruitment may change based upon leadership direction and approval. The City is offering an optional information meeting for this recruitment. Please see the Additional Information section below for details. To Qualify Applicants must provide details in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge and experience applying customer service standards and practices. Experience operating current technologies such as computerized registration, reservation, and customer tracking systems. Identify specific programs ( ActiveNet or similar recreation management software is preferred not required) Experience establishing and maintaining working relationships with diverse internal and external stakeholders. Experience communicating and following written and oral instructions, including public speaking. Experience being flexible and adaptable to a variety of work environments. Applicants must also possess: A valid state driver's license and an acceptable driving record at the time of appointment. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their résumé and answers to the supplemental questions, weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. ** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies** Recruitment Activity Schedule: Job Posting closes: 4/13/2021 Applications Reviewed: 3/17/21- 4/16/21 Eligible List / Notices Generated: week of 4/19/21 1st Round of Interviews: Early-May 2nd Round of Interviews (if needed): Mid-May Job Offer: May *Timeline is approximate and subject to change. Applicant Instructions Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass Contact Information Tamara Larison, Senior Recruiter Bureau of Human Resources Tamara.larison@portlandoregon.gov (503) 823-3523 An Equal Opportunity / Affirmative Action Employer OPTIONAL INFORMATION SESSION To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job. You are welcome to join us for the optional session below: Tuesday, March 23 , 2021 2:30 PM Pacific Time (US and Canada) View the recording for the optional information session click on link: https://zoom.us/rec/share/bWMpZiJbJ8zB_lVqdtVA7ARIAXs9h-f6O7aiILsJ2AXX1AISshgsuL4EhsMGV-gw.ZsoJKwu8eayv5Rf8 Closing Date/Time: 4/13/2021 11:59 PM Pacific
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary The purpose of this position is to provide quality customer service to the City's citizens and to deliver and provide safe drinking water without interruption. This is accomplished by assuring to make repairs, to take accurate measurement of water used and to act as a team player to provide world class customer service. Other duties include collecting delinquent water bills, turn off for non-pay, reading meters manually and electronically accurately 500-600 times daily; working with desk top or laptop computers entering orders throughout the day; changing out meter boxes, large meter lids and water values under high pressure as necessary; interacting with other City employees and the general public. Essential Job Functions Completes customer orders by turning the water on and off for new and old accounts. Check meters for leaks, check electronics; must be able to communicate with customers about water issues and be able to determine whether the problem is with the customer's line or the city's side. Determine electronic reading transmitter problems and if the meters are dead or working properly; read meters manually and electronically; bending over, squatting, collecting meter readings accurately 500-600 daily. Performs accounting duties by collecting money from customers; Turning water off for non-payment and overdue extensions. Maintains meters by changing the meters; replacing the registers and electronics on the meters. Also changing out the large meter lids. Performs clerical duties by using the computer to type correspondences; enter orders and data pertaining to work load throughout the day. Maintains and installs meter boxes. Also replaces water valves that are under high pressure. Minimum Qualifications High School Diploma or GED and six months experience working in an outside environment that demonstrates knowledge necessary to understand basic operational and technical plumbing processes. Candidates who have worked with water meters are preferred. Must possess a valid Texas Class C Driver's License. Must obtain a basic water "D" license within six (6) months. Must obtain a class "C" water distribution license within 18 months. Closing Date/Time: 4/23/2021 5:00 PM Central
Apr 13, 2021
Full Time
Job Summary The purpose of this position is to provide quality customer service to the City's citizens and to deliver and provide safe drinking water without interruption. This is accomplished by assuring to make repairs, to take accurate measurement of water used and to act as a team player to provide world class customer service. Other duties include collecting delinquent water bills, turn off for non-pay, reading meters manually and electronically accurately 500-600 times daily; working with desk top or laptop computers entering orders throughout the day; changing out meter boxes, large meter lids and water values under high pressure as necessary; interacting with other City employees and the general public. Essential Job Functions Completes customer orders by turning the water on and off for new and old accounts. Check meters for leaks, check electronics; must be able to communicate with customers about water issues and be able to determine whether the problem is with the customer's line or the city's side. Determine electronic reading transmitter problems and if the meters are dead or working properly; read meters manually and electronically; bending over, squatting, collecting meter readings accurately 500-600 daily. Performs accounting duties by collecting money from customers; Turning water off for non-payment and overdue extensions. Maintains meters by changing the meters; replacing the registers and electronics on the meters. Also changing out the large meter lids. Performs clerical duties by using the computer to type correspondences; enter orders and data pertaining to work load throughout the day. Maintains and installs meter boxes. Also replaces water valves that are under high pressure. Minimum Qualifications High School Diploma or GED and six months experience working in an outside environment that demonstrates knowledge necessary to understand basic operational and technical plumbing processes. Candidates who have worked with water meters are preferred. Must possess a valid Texas Class C Driver's License. Must obtain a basic water "D" license within six (6) months. Must obtain a class "C" water distribution license within 18 months. Closing Date/Time: 4/23/2021 5:00 PM Central
Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 PRIMARY DUTY: Under basic supervision, supervises customer service staff and functions for Stormwater Utility Division (SUD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Supervises and trains staff, assigns duties, monitors operations and reviews the work of assigned staff to assure the efficient and timely accomplishment of assigned duties and responsibilities. • Supervises customer services programs; manages billing and invoicing accounts, reviews and verifies data and maintains record systems; maintains administrative records and reporting systems. • Resolves complex customer service issues and data errors. • Provides prompt, courteous, and accurate service to the public with SUD questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Purchasing responsibilities and assisting with budget preparation. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Record keeping, accounting and file maintenance principles and procedures. • City and Microsoft software. • Customer service principles and methods. Skill in: • Meeting deadlines and strict time frames for processing technical documents and reports. • Assigning, scheduling, reviewing and supervising work. • Utilizing standard and specialized personal computer software programs. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND three years' experience in public sector records programs. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an Customer Service Supervisor - Watershed Protection 8060 Management / Supervisory Physical Type # 1 Engineering Manager Public Works 222 Non-Exempt Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description. Employee's Signature Date Employee's Printed Name Employee Identification Number
Apr 05, 2021
Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 PRIMARY DUTY: Under basic supervision, supervises customer service staff and functions for Stormwater Utility Division (SUD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Supervises and trains staff, assigns duties, monitors operations and reviews the work of assigned staff to assure the efficient and timely accomplishment of assigned duties and responsibilities. • Supervises customer services programs; manages billing and invoicing accounts, reviews and verifies data and maintains record systems; maintains administrative records and reporting systems. • Resolves complex customer service issues and data errors. • Provides prompt, courteous, and accurate service to the public with SUD questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Purchasing responsibilities and assisting with budget preparation. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Record keeping, accounting and file maintenance principles and procedures. • City and Microsoft software. • Customer service principles and methods. Skill in: • Meeting deadlines and strict time frames for processing technical documents and reports. • Assigning, scheduling, reviewing and supervising work. • Utilizing standard and specialized personal computer software programs. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND three years' experience in public sector records programs. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an Customer Service Supervisor - Watershed Protection 8060 Management / Supervisory Physical Type # 1 Engineering Manager Public Works 222 Non-Exempt Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description. Employee's Signature Date Employee's Printed Name Employee Identification Number
City of McKinney, TX
McKinney, Texas, United States
Summary SUMMARY OF POSITION Responsible for supporting and enforcing the rules, regulation, and safety of the entire facility, with direct focus at the front desk and in customer service. Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures, and maintaining a good attendance record. Serve as a manager on duty various days and evenings throughout the week and on weekends. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL JOB DUTIES AND RESPONSITILIBIES : Provides positive and enthusiastic customer service to all Pass holders and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assists Members and Guests with program registrations and facility bookings for facility programs and services in accordance with front desk software. Promotes all facilities, programs and services when in contact with Members and/or Guests. Assists Supervisor with inventory control and concessions management. Assists to ensure that the financial performance of the customer service division meets budget and assist in overseeing the operations of the customer service desk, including division and departmental policies and procedures. Assists Supervisor with training and hiring of customer service representatives. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. Serves as a manager on duty various days and evenings throughout the week and on weekends. Attends all scheduled employee meetings. Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Arrives to work every day, on time as scheduled. Exercises good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties. Respond to people, staff and the public in a tactful, professional and pleasant manner. OTHER JOB FUNCTIONS: Performs other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS Must be at least eighteen (18) years of age. High school diploma or GED equivalent. Must obtain First Aid/CPR certification within first 30 days of hire Basic computer and phone skills required. Basic office applications required. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. No visible body piercing, tattoos or unnatural hair color. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold and humidity. Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Mental and physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to meet these demands. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: 4/14/2021 5:00 PM Central
Apr 01, 2021
Full Time
Summary SUMMARY OF POSITION Responsible for supporting and enforcing the rules, regulation, and safety of the entire facility, with direct focus at the front desk and in customer service. Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures, and maintaining a good attendance record. Serve as a manager on duty various days and evenings throughout the week and on weekends. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL JOB DUTIES AND RESPONSITILIBIES : Provides positive and enthusiastic customer service to all Pass holders and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assists Members and Guests with program registrations and facility bookings for facility programs and services in accordance with front desk software. Promotes all facilities, programs and services when in contact with Members and/or Guests. Assists Supervisor with inventory control and concessions management. Assists to ensure that the financial performance of the customer service division meets budget and assist in overseeing the operations of the customer service desk, including division and departmental policies and procedures. Assists Supervisor with training and hiring of customer service representatives. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. Serves as a manager on duty various days and evenings throughout the week and on weekends. Attends all scheduled employee meetings. Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Arrives to work every day, on time as scheduled. Exercises good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties. Respond to people, staff and the public in a tactful, professional and pleasant manner. OTHER JOB FUNCTIONS: Performs other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS Must be at least eighteen (18) years of age. High school diploma or GED equivalent. Must obtain First Aid/CPR certification within first 30 days of hire Basic computer and phone skills required. Basic office applications required. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. No visible body piercing, tattoos or unnatural hair color. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold and humidity. Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Mental and physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to meet these demands. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: 4/14/2021 5:00 PM Central
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County Library is currently recruiting for a Community Library Representative in Golden Valley, AZ. The Community Library Representative is a part-time position (21 hours per week). Must be willing to work days, evenings and weekends. Candidates invited to interview will be expected to take a basic computer skills test at the time of the interview. Hiring Range 8 / Step 1: $ 14.56 The incumbent performs work and is responsible for a variety of intermediate level library and clerical work involved in providing public and technical services in a library environment. Incumbent in this position is solely responsible for the operation of the assigned community library and follows the standard procedures set forth for the community libraries in Mohave County. REPORTS TO Library Services Manager. SUPERVISION EXERCISED Work of the representative is performed under the general direction of the Community Libraries Manager. Work is reviewed through observation and evaluation of work performance and tasks completed. Essential Job Functions Opens and closes the assigned community library. Prepares and ensures the assigned library is ready to receive patrons. Provides input and recommendations on development of the collection based on patron requests, community needs and/or demographics. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Retrieves and mails items from local post office. Answers telephone and greets the public. Prepares library cards and maintains customer files. Collects statistics and prepares reports. Shelves books and maintains inventory. Oversees and trains volunteers. Checks materials in and out using computerized Integrated Library System. Maintains petty cash and fine boxes; prepares income reports. Assist in local interlibrary loan requests. Maintain supplies inventory and conduct monthly order of supplies. Attends related meetings, training programs and conferences. Serves on or takes an active role in various committees. Performs related duties and/or special projects as required and/or requested. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/GED. Two (2) years general clerical experience involving customer service, data entry, inventory control and/or related field. One (1) year library experience whether paid or unpaid. An equivalent combination of education, experience, and training may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology and accepted common practices and policies involved in providing library services. Standard office practices, procedures and equipment. Filing, information systems and inventory control systems. English grammar, spelling and arithmetic. Mohave County Personnel Policies and Procedures, and Department Regulation. Skill in: Operation of office equipment and the use of computers and related software programs such as Microsoft Word and Excel. Customer service and relationship building skills. Time management and organizational skills. Ability to: Deal courteously with the public and staff. Understand and carry out written and oral instructions. Work independently and take initiative in completing work assignments in a timely manner. Create and manage filing systems. Perform the essential functions of the job with or without reasonable accommodations. Establish and maintain effective working relationships with patrons, county departments, and the general public. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Closing Date/Time:
Mar 21, 2021
Part Time
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County Library is currently recruiting for a Community Library Representative in Golden Valley, AZ. The Community Library Representative is a part-time position (21 hours per week). Must be willing to work days, evenings and weekends. Candidates invited to interview will be expected to take a basic computer skills test at the time of the interview. Hiring Range 8 / Step 1: $ 14.56 The incumbent performs work and is responsible for a variety of intermediate level library and clerical work involved in providing public and technical services in a library environment. Incumbent in this position is solely responsible for the operation of the assigned community library and follows the standard procedures set forth for the community libraries in Mohave County. REPORTS TO Library Services Manager. SUPERVISION EXERCISED Work of the representative is performed under the general direction of the Community Libraries Manager. Work is reviewed through observation and evaluation of work performance and tasks completed. Essential Job Functions Opens and closes the assigned community library. Prepares and ensures the assigned library is ready to receive patrons. Provides input and recommendations on development of the collection based on patron requests, community needs and/or demographics. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Retrieves and mails items from local post office. Answers telephone and greets the public. Prepares library cards and maintains customer files. Collects statistics and prepares reports. Shelves books and maintains inventory. Oversees and trains volunteers. Checks materials in and out using computerized Integrated Library System. Maintains petty cash and fine boxes; prepares income reports. Assist in local interlibrary loan requests. Maintain supplies inventory and conduct monthly order of supplies. Attends related meetings, training programs and conferences. Serves on or takes an active role in various committees. Performs related duties and/or special projects as required and/or requested. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/GED. Two (2) years general clerical experience involving customer service, data entry, inventory control and/or related field. One (1) year library experience whether paid or unpaid. An equivalent combination of education, experience, and training may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology and accepted common practices and policies involved in providing library services. Standard office practices, procedures and equipment. Filing, information systems and inventory control systems. English grammar, spelling and arithmetic. Mohave County Personnel Policies and Procedures, and Department Regulation. Skill in: Operation of office equipment and the use of computers and related software programs such as Microsoft Word and Excel. Customer service and relationship building skills. Time management and organizational skills. Ability to: Deal courteously with the public and staff. Understand and carry out written and oral instructions. Work independently and take initiative in completing work assignments in a timely manner. Create and manage filing systems. Perform the essential functions of the job with or without reasonable accommodations. Establish and maintain effective working relationships with patrons, county departments, and the general public. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Closing Date/Time:
Convention and Visitor Sales Representative City of Waco, TX 1 of 3 Convention and Visitor Sales Representative Professional / Technical 2739 Physical Type # 1 Meeting and Convention Sales Manager Convention Center & Visitors Bureau 125 Exempt PRIMARY DUTY: Under general supervision, cultivate professional relationships in the solicitation process for events at the convention center. Will be responsible for marketing, selling and managing sports and convention services and events for the Waco Convention Center and Convention & Visitors Bureau (CC/CVB). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Solicits convention and meeting business through direct solicitations via presentations, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in assigned markets. • Manages CC/CVB meetings, conventions and sports events sales and services from initial client meetings. • Coordinates events with local business and service providers. While also coordinating site tours and/or tickets for meeting planners coming from out of town • Attends supplier/buyer tradeshows • Recruits for fully potential clients to produce a lead for industry partnerships. • Publicizes convention needs or group requirements through sending clear and concise leads to hospitality communities. • Solicits convention and meeting business through direct solicitations via presentation's, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in the assigned markets. • Responsible for maintaining memberships with Meeting Professionals International (MPI), Texas Society for Association Executives (TSAE) and Society for Governmental Meeting Planners (SGMP) while representing the Convention Center at monthly events and networking for new businesses. • Maintains relationships with local attractions and tourism management in order to promote their attractions. • Responsible for sales, venue scheduling and bookings, catering, contracts, problem and issue resolution and event coordination; develops budgets and prepares event evaluations and reports; coordinates events with local businesses and service providers. • Assisting with coordination of outside vendors. Utilizing local businesses when possible. • Coordinates various VIP events for the Mayor and/or City Council or City Management. • Identifies sports events, special events and recreation program planners, promotes CC/CVB and solicits convention business opportunities. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff. • Maintains confidentiality of work-related issues and City information • Performs other related and assigned duties as required. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City Missions, goals and objectives. • Knowledge of pertinent federal, state and local laws, codes and regulations. Convention and Visitor Sales Representative City of Waco, TX 2 of 3 • Industry operations. • Sales and marketing principles, processes and methods. • Tourism and Hospitality-understanding the industry. • Budget management and value assessment and management of financial resources. • Purpose use and benefits of municipal recreation programs and sports event facilities. • Customer service principles and practices. • Record keeping and file maintenance principles. • Business and personal computers and specialized software applications. Skill in: • Managing and coordinating sports and convention center events and operations. • Identifying sports and recreation program events and promoting CC/CVB facilities. • Negotiation over contracts. • Analyzing problems, resolving disputes and grievances and developing effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. • Establishing and maintaining cooperative working relationships with co-workers. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: Bachelor's Degree in Business Administration, or a related field is required; AND five years of experience in Meeting Sales and Hospitality industry OR an equivalent combination of education and experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Certified Meeting Professional (CMP) preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Convention and Visitor Sales Representative City of Waco, TX 3 of 3 o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Convention and Visitor Sales Representative City of Waco, TX 1 of 3 Convention and Visitor Sales Representative Professional / Technical 2739 Physical Type # 1 Meeting and Convention Sales Manager Convention Center & Visitors Bureau 125 Exempt PRIMARY DUTY: Under general supervision, cultivate professional relationships in the solicitation process for events at the convention center. Will be responsible for marketing, selling and managing sports and convention services and events for the Waco Convention Center and Convention & Visitors Bureau (CC/CVB). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Solicits convention and meeting business through direct solicitations via presentations, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in assigned markets. • Manages CC/CVB meetings, conventions and sports events sales and services from initial client meetings. • Coordinates events with local business and service providers. While also coordinating site tours and/or tickets for meeting planners coming from out of town • Attends supplier/buyer tradeshows • Recruits for fully potential clients to produce a lead for industry partnerships. • Publicizes convention needs or group requirements through sending clear and concise leads to hospitality communities. • Solicits convention and meeting business through direct solicitations via presentation's, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in the assigned markets. • Responsible for maintaining memberships with Meeting Professionals International (MPI), Texas Society for Association Executives (TSAE) and Society for Governmental Meeting Planners (SGMP) while representing the Convention Center at monthly events and networking for new businesses. • Maintains relationships with local attractions and tourism management in order to promote their attractions. • Responsible for sales, venue scheduling and bookings, catering, contracts, problem and issue resolution and event coordination; develops budgets and prepares event evaluations and reports; coordinates events with local businesses and service providers. • Assisting with coordination of outside vendors. Utilizing local businesses when possible. • Coordinates various VIP events for the Mayor and/or City Council or City Management. • Identifies sports events, special events and recreation program planners, promotes CC/CVB and solicits convention business opportunities. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff. • Maintains confidentiality of work-related issues and City information • Performs other related and assigned duties as required. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City Missions, goals and objectives. • Knowledge of pertinent federal, state and local laws, codes and regulations. Convention and Visitor Sales Representative City of Waco, TX 2 of 3 • Industry operations. • Sales and marketing principles, processes and methods. • Tourism and Hospitality-understanding the industry. • Budget management and value assessment and management of financial resources. • Purpose use and benefits of municipal recreation programs and sports event facilities. • Customer service principles and practices. • Record keeping and file maintenance principles. • Business and personal computers and specialized software applications. Skill in: • Managing and coordinating sports and convention center events and operations. • Identifying sports and recreation program events and promoting CC/CVB facilities. • Negotiation over contracts. • Analyzing problems, resolving disputes and grievances and developing effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. • Establishing and maintaining cooperative working relationships with co-workers. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: Bachelor's Degree in Business Administration, or a related field is required; AND five years of experience in Meeting Sales and Hospitality industry OR an equivalent combination of education and experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Certified Meeting Professional (CMP) preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Convention and Visitor Sales Representative City of Waco, TX 3 of 3 o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative 2016 City of Waco, TX 1 of 3 Police Records Representative Office / Clerical 4055 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Apr 05, 2021
Police Records Representative - PT 2016 City of Waco, TX 1 of 3 Police Records Representative (PT) Office / Clerical 4056 Physical Type # 1 Police Records Supervisor Police 215 Non-Exempt PRIMARY DUTY: Under basic supervision, processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research and provides information within scope of authority. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents; duties may vary according to job assignment. • Transcribes and processes Officer reports, processes information requests and maintains files and database records; assists customers with payments, reports, applications and technical documents. • Processes a variety of public records and requests; answers inquiries and explains policies and procedures; provides information and assistance within scope of authority; • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Policies, rules and regulations governing the management and safety of police records. • Principles and practices of confidential records management and file maintenance. Skill in: • Explaining laws and regulations and following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND one year of customer service and clerical experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. • Specific technical training and certifications are required, including training for access to National/Texas Crime Information Centers (NCIC/TCIC); depending on the needs of the City, additional licenses and certifications may be required. Police Records Representative - PT City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Police Records Representative - PT City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, CA, United States
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Individuals who pass screening qualifications may be invited to a written exam. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Closing Date/Time: Continuous
Mar 18, 2021
Full Time
Description PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment. Individuals who pass screening qualifications may be invited to a written exam. Essential Areas of Responsibility General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing Closing Date/Time: Continuous
CITY OF BIRMINGHAM, AL
Birmingham, Alabama, United States
ATTENTION Merit System Employees: Do not apply through this site. If you are a current Merit System employee, please click HERE to log into the internal career site. Grade 24 Click HERE for Salary Ranges CLOSE DATE 04/12/2021 SUMMARY Senior Community Resources Representatives oversee and participate in facilitating the neighborhood association program and ensuring appropriate procedures are followed in identifying, requesting and purchasing items or services. Senior Community Resources Representatives working within the Merit System assist in identifying community needs and priorities, and developing and implementing projects for community improvement. Individuals in this position are responsible for administering and dispersing funds and ensuring compliance with all mandated funding rules, regulations, and contracts. They often act as a point of contact for maintaining relations with neighborhoods to resolve citizen issues, investigate complaints, assist with service requests, and gather/distribute related information. Their work is reviewed by the Deputy Director of Community Development - Community Resources through checking work for accuracy and completeness. TYPICAL JOB DUTIES: Monitors, administers, and reports on division budget by reviewing funding requests, tracking spending, preparing expenditure reports, analyzing financial data and ensuring expenditures are within budgetary limits. Manages the City's Neighborhood Association program by ensuring procedures are followed, services are delivered in an efficient manner, and neighborhood officers are properly elected and trained. Coordinates, manages, and establishes relations with neighborhoods by resolving citizen issues, investigating complaints, and assisting with service requests. Engages in activities for self and staff that are designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training, implementing disciplinary actions, and conducting formal performance appraisals. MINIMUM QUALIFICATIONS: The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job. Driver's license. Experience coordinating and administering programs and services (e.g., civic organizations, United Way, non-profits) for communities. Experience administering project budgets. Experience in preparing and analyzing program/project-related reports. Experience directing and assessing the work of others. PREFERRED QUALIFICATIONS: Completion of a Bachelor's Degree or higher in one of the following areas: Business Administration, Public Administration, Sociology, Social Work, Political Science, Economics, Urban Studies, Marketing, or related field. Minimum of three years of experience in project and funds management in the public sector or with a non-profit organization. Significant experience developing relationships and mediating. COMPETENCIES: Adaptability & Flexibility. Computer & Technology Operations. Customer Service. Heavy Equipment & Vehicle Use. Leadership & Management. Learning & Memory. Mathematical & Statistical Skills. Oral Communication & Comprehension. Planning & Organizing. Problem Solving & Decision Making. Professionalism & Integrity. Researching & Referencing. Reviewing, Inspecting & Auditing. Self-Management & Initiative. Teamwork & Interpersonal. Training & Facilitation. Written Communication & Comprehension. CRITICAL KNOWLEDGES: Knowledge of techniques involved in gathering, compiling, reporting information about programs, projects, policies and outcomes. Knowledge of traditional financial statements, such as balance sheets, statement of revenues, statement of cash flows, etc. WORK ENVIRONMENT: Work is conducted both indoors in office setting as well as occasional field visits to external places of business such as community centers and other residential neighborhood locations. Work involves use of standard office equipment, such as computer, phone, copier, etc. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. May involve occasional light lifting of items or objects weighing up to 25 lbs. DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. SPECIAL ACCOMMODATIONS Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/ AN EQUAL OPPORTUNITY EMPLOYER The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.
Mar 29, 2021
Full Time
ATTENTION Merit System Employees: Do not apply through this site. If you are a current Merit System employee, please click HERE to log into the internal career site. Grade 24 Click HERE for Salary Ranges CLOSE DATE 04/12/2021 SUMMARY Senior Community Resources Representatives oversee and participate in facilitating the neighborhood association program and ensuring appropriate procedures are followed in identifying, requesting and purchasing items or services. Senior Community Resources Representatives working within the Merit System assist in identifying community needs and priorities, and developing and implementing projects for community improvement. Individuals in this position are responsible for administering and dispersing funds and ensuring compliance with all mandated funding rules, regulations, and contracts. They often act as a point of contact for maintaining relations with neighborhoods to resolve citizen issues, investigate complaints, assist with service requests, and gather/distribute related information. Their work is reviewed by the Deputy Director of Community Development - Community Resources through checking work for accuracy and completeness. TYPICAL JOB DUTIES: Monitors, administers, and reports on division budget by reviewing funding requests, tracking spending, preparing expenditure reports, analyzing financial data and ensuring expenditures are within budgetary limits. Manages the City's Neighborhood Association program by ensuring procedures are followed, services are delivered in an efficient manner, and neighborhood officers are properly elected and trained. Coordinates, manages, and establishes relations with neighborhoods by resolving citizen issues, investigating complaints, and assisting with service requests. Engages in activities for self and staff that are designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training, implementing disciplinary actions, and conducting formal performance appraisals. MINIMUM QUALIFICATIONS: The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job. Driver's license. Experience coordinating and administering programs and services (e.g., civic organizations, United Way, non-profits) for communities. Experience administering project budgets. Experience in preparing and analyzing program/project-related reports. Experience directing and assessing the work of others. PREFERRED QUALIFICATIONS: Completion of a Bachelor's Degree or higher in one of the following areas: Business Administration, Public Administration, Sociology, Social Work, Political Science, Economics, Urban Studies, Marketing, or related field. Minimum of three years of experience in project and funds management in the public sector or with a non-profit organization. Significant experience developing relationships and mediating. COMPETENCIES: Adaptability & Flexibility. Computer & Technology Operations. Customer Service. Heavy Equipment & Vehicle Use. Leadership & Management. Learning & Memory. Mathematical & Statistical Skills. Oral Communication & Comprehension. Planning & Organizing. Problem Solving & Decision Making. Professionalism & Integrity. Researching & Referencing. Reviewing, Inspecting & Auditing. Self-Management & Initiative. Teamwork & Interpersonal. Training & Facilitation. Written Communication & Comprehension. CRITICAL KNOWLEDGES: Knowledge of techniques involved in gathering, compiling, reporting information about programs, projects, policies and outcomes. Knowledge of traditional financial statements, such as balance sheets, statement of revenues, statement of cash flows, etc. WORK ENVIRONMENT: Work is conducted both indoors in office setting as well as occasional field visits to external places of business such as community centers and other residential neighborhood locations. Work involves use of standard office equipment, such as computer, phone, copier, etc. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. May involve occasional light lifting of items or objects weighing up to 25 lbs. DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. SPECIAL ACCOMMODATIONS Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/ AN EQUAL OPPORTUNITY EMPLOYER The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.
LOS ANGELES COUNTY
Los Angeles, California, United States
LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. When to Apply Applications will be accepted beginning Monday, March 22, 2021 at 8:00 a.m. (PDT) and will remain open continuously. When the needs of the department are met, the application period may close without prior notice. Who we are We are the Los Angeles County District Attorney's Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney's Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused. The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors. Who we are looking for We are looking for individuals with a passion for advocacy and strong empathy for others' experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime. Essential Job Functions Be a voice for those in need As a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people's lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner's Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes. When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials. The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position. For a detailed description of the duties and responsibilities of this job click here . Requirements We are looking for dedicated and caring individuals who have either: Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR- Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work. In addition to the requirements listed above, the ideal candidate will possess training and/or experience in the following areas: A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position. Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse). Experience working closely with law enforcement and/or the legal system. To receive credit for your education, we need you to submit documentation along with your application or within 15 calendar days from the date of application. For a detailed description of acceptable documents and submission instructions, please click here . If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 form for our review. License: A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions. Physical Expectations: This job requires light physical effort which may include considerable walking, occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Additional Information Our assessment process consists of: Part I: An online multiple choice test weighted at 35%, assessing the following competencies: Customer Focus, Learning Potential, Responsibility, and Working with Information. Only those candidates that achieve a passing score of 70% or higher on Part I will advance to Part II. Part II: An evaluation of Training and Experience (T&E) weighted 30%, which will be scored based on the information you provide on the Los Angeles County Online Employment Application form, Supplemental Questionnaire, and other supporting documents submitted at the time of filing. Part III: A Digital Video Interview weighted 35%, assessing computer skills, public speaking and oral communication skills, and stress management. Candidates must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted part (multiple choice assessment, T&E, and Digital Video Interview) to be placed on the eligible register. Final results will be sent via email. Test scores will not be given over the phone. Once this assessment is completed, you will not be able to review the written assessment or the Digital Video Interview questions per Civil Service Rule 7.19. Eligibility Information Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation. No person may compete in this examination more than once every 12 months. How to Apply Submit an application through the "Apply" link at the top of the opportunity notice. Since all of our notifications will be sent via email , it is important that you add info@governmentjobs.com , no-reply@governmentjobs.com , talentcentral@shl.com , no-reply@proctoru.com , donot-reply@amcatmail.com , karamirez@da.lacounty.gov , and exams@da.lacounty.gov to your list of approved senders to prevent email notifications from being filtered as spam/junk/cluttered mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notifications from any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Vacancy Information The eligible register for this examination will be used to fill vacancies in the District Attorney's Office, Bureau of Victim Services. If you need an accommodation in order to participate in this examination due to a disability, please contact our ADA coordinator at (213) 257-2700, or via email at exams@da.lacounty.gov , at least five days before your scheduled interview. Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney's Office are subject to a thorough background check before final appointment is made. For detailed background information as it pertains to the District Attorney's Office, please click here . Questions? Please Contact Us: Exam Number: A1565F Department Contact Name: Chanel Tavera Department Contact Phone: (213) 257-2700 Department Contact Email: exams@da.lacounty.gov ADA Coordinator Phone: (213) 257-2700 California Relay Services Phone: (800) 735-2922 Teletype Phone: (800) 735-2929 Closing Date/Time: Continuous
Apr 05, 2021
Full Time
LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. When to Apply Applications will be accepted beginning Monday, March 22, 2021 at 8:00 a.m. (PDT) and will remain open continuously. When the needs of the department are met, the application period may close without prior notice. Who we are We are the Los Angeles County District Attorney's Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney's Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused. The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors. Who we are looking for We are looking for individuals with a passion for advocacy and strong empathy for others' experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime. Essential Job Functions Be a voice for those in need As a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people's lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner's Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes. When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials. The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position. For a detailed description of the duties and responsibilities of this job click here . Requirements We are looking for dedicated and caring individuals who have either: Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR- Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work. In addition to the requirements listed above, the ideal candidate will possess training and/or experience in the following areas: A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position. Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse). Experience working closely with law enforcement and/or the legal system. To receive credit for your education, we need you to submit documentation along with your application or within 15 calendar days from the date of application. For a detailed description of acceptable documents and submission instructions, please click here . If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 form for our review. License: A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions. Physical Expectations: This job requires light physical effort which may include considerable walking, occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Additional Information Our assessment process consists of: Part I: An online multiple choice test weighted at 35%, assessing the following competencies: Customer Focus, Learning Potential, Responsibility, and Working with Information. Only those candidates that achieve a passing score of 70% or higher on Part I will advance to Part II. Part II: An evaluation of Training and Experience (T&E) weighted 30%, which will be scored based on the information you provide on the Los Angeles County Online Employment Application form, Supplemental Questionnaire, and other supporting documents submitted at the time of filing. Part III: A Digital Video Interview weighted 35%, assessing computer skills, public speaking and oral communication skills, and stress management. Candidates must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted part (multiple choice assessment, T&E, and Digital Video Interview) to be placed on the eligible register. Final results will be sent via email. Test scores will not be given over the phone. Once this assessment is completed, you will not be able to review the written assessment or the Digital Video Interview questions per Civil Service Rule 7.19. Eligibility Information Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation. No person may compete in this examination more than once every 12 months. How to Apply Submit an application through the "Apply" link at the top of the opportunity notice. Since all of our notifications will be sent via email , it is important that you add info@governmentjobs.com , no-reply@governmentjobs.com , talentcentral@shl.com , no-reply@proctoru.com , donot-reply@amcatmail.com , karamirez@da.lacounty.gov , and exams@da.lacounty.gov to your list of approved senders to prevent email notifications from being filtered as spam/junk/cluttered mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notifications from any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Vacancy Information The eligible register for this examination will be used to fill vacancies in the District Attorney's Office, Bureau of Victim Services. If you need an accommodation in order to participate in this examination due to a disability, please contact our ADA coordinator at (213) 257-2700, or via email at exams@da.lacounty.gov , at least five days before your scheduled interview. Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney's Office are subject to a thorough background check before final appointment is made. For detailed background information as it pertains to the District Attorney's Office, please click here . Questions? Please Contact Us: Exam Number: A1565F Department Contact Name: Chanel Tavera Department Contact Phone: (213) 257-2700 Department Contact Email: exams@da.lacounty.gov ADA Coordinator Phone: (213) 257-2700 California Relay Services Phone: (800) 735-2922 Teletype Phone: (800) 735-2929 Closing Date/Time: Continuous
Department: DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - REAL ESTATE DIVISION Business Unit: HR-COMMON INTESEST COMMUNITIES Work Type: PERMANENT Salary Range: $33,971.76 - $49,151.52 Recruiter: KRISTA KENYON Phone: 775 684-0150 Email: kkenyon@admin.nv.gov Position Description Administrative Assistants perform a broad variety of clerical, secretarial and administrative support duties in an assigned agency, program or other work unit within State government and the Nevada System of Higher Education. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position performs a broad variety of clerical and administrative support to the Nevada Real Estate Division, Office of the Ombudsman for Common-Interest Communities and Condominium Hotels. Responsibilities include, but are not limited to: answer incoming telephone calls; greeting walk-in constituents and directing constituents to the correct staff when appropriate; provide general information to the public for assistance with the Division's website, record requests and submitting complaints; act as Customer Service Representative for the Ombudsman's Office at the Nevada Real Estate Division's Service Counter for all services, other than those provided by the Licensing Section of the Nevada Real Estate Division; refer constituents to appropriate staff from multiple sections of the Nevada Real Estate Division and assist with questions or issues that may arise at that counter; handle questions, public inquiries, and issues related to Common-Interest Communities and the Ombudsman's Office programs; adhere to the assigned schedule and all schedule changes; and perform various clerical tasks including, but not limited to data entry, filing, copying, faxing, preparing clear and concise: letters, conference agreements, reports, responses, and summaries as required. The incumbent will effectively utilize the agency's database; evaluate and compare information and summarize findings before submittal to the supervisor; serve on the mail team and telephone operator; and assist in the business processes for the Ombudsman's Office and any other duties as requested by the Ombudsman and management. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-2_0// ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Minimum Qualifications Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Persons offered employment in this position will be required to pay for these items. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
Apr 13, 2021
Department: DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - REAL ESTATE DIVISION Business Unit: HR-COMMON INTESEST COMMUNITIES Work Type: PERMANENT Salary Range: $33,971.76 - $49,151.52 Recruiter: KRISTA KENYON Phone: 775 684-0150 Email: kkenyon@admin.nv.gov Position Description Administrative Assistants perform a broad variety of clerical, secretarial and administrative support duties in an assigned agency, program or other work unit within State government and the Nevada System of Higher Education. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position performs a broad variety of clerical and administrative support to the Nevada Real Estate Division, Office of the Ombudsman for Common-Interest Communities and Condominium Hotels. Responsibilities include, but are not limited to: answer incoming telephone calls; greeting walk-in constituents and directing constituents to the correct staff when appropriate; provide general information to the public for assistance with the Division's website, record requests and submitting complaints; act as Customer Service Representative for the Ombudsman's Office at the Nevada Real Estate Division's Service Counter for all services, other than those provided by the Licensing Section of the Nevada Real Estate Division; refer constituents to appropriate staff from multiple sections of the Nevada Real Estate Division and assist with questions or issues that may arise at that counter; handle questions, public inquiries, and issues related to Common-Interest Communities and the Ombudsman's Office programs; adhere to the assigned schedule and all schedule changes; and perform various clerical tasks including, but not limited to data entry, filing, copying, faxing, preparing clear and concise: letters, conference agreements, reports, responses, and summaries as required. The incumbent will effectively utilize the agency's database; evaluate and compare information and summarize findings before submittal to the supervisor; serve on the mail team and telephone operator; and assist in the business processes for the Ombudsman's Office and any other duties as requested by the Ombudsman and management. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-2_0// ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Minimum Qualifications Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Persons offered employment in this position will be required to pay for these items. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
