City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification The purpose of this classification is to provide optimal front line services to customers. Front line customer services include four (4) functional areas: Customer Relations, Billing, Meter Services, and Capital Development and Backflow. Employees in this classification are eligible for noncompetitive career path advancement to Customer Relations Specialist II after meeting the established career path advancement requirements. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Communicates with customers, peers, supervisors, and managers electronically, by telephone and in person. Utilizes billing system to maintain data, generate reports, create bills, establish service, and perform backflow maintenance, Utilizes Property Appraiser system and other resources or records to verify addresses, map locations, to obtain ownership, verify service area, and services needed. Reviews month-end account reports, consumption reports, and billing charts. Drafts account payment agreements for utility accounts. The following essential functions are listed by and are representative of functions performed in the divisional areas of assignment within the Utilities department. CUSTOMER RELATIONS: Conducts basic bill investigations using billing systems, meter reading system database, and payment systems. Provides information regarding City services, billing inquiries and customer accounts; schedules customer appointments as directed. Explains Utility Guide information and Customer Account Policy to customers, including account initiation requirements, billing errors, high consumption, water pressure, conservation, and property responsibility versus Utility responsibility. Coordinates the set-up of new service accounts; receives and processes initial deposits. Reviews customer account applications, service changes, delinquent accounts, and work orders. Prepares adjustment requests to credit and debit customer accounts. Updates customer account information as needed, which includes e-mail, mailing address and phone number. Processes lien searches for outstanding balances. Coordinates the opening and closing of work orders with proper codes, charges and notations. Dispatches calls for water leaks and other utility system investigations; assists field staff with questions and account information. BILLING Prepares customer accounts for monthly billing of services, including water, sewer, stormwater, refuse and reuse. Maintains customer accounts and updates billing cycle information. Runs cycle bills for all customers; uses reports to confirm and ensure billing accuracy. Runs initial, final, off cycle and deposit bills. Transfers and closes out accounts; processes refunds; reviews delinquent and bankruptcy accounts and takes appropriate action; researches illegal water consumption accounts. Assists in analyzing utility bills by generating billing reports, reviewing high/low readings, and drafting necessary billing adjustments. Notifies customers in advance of high bills. METER SERVICES Reviews equipment work orders, meter readings, customer lists, billing reports, and other reports to determine if a field investigation is required and if system information needs correction. Creates, processes and closes work orders for meter replacements, repairs, re-reads, and zero consumption in order for bill processing to continue without error. Reads routes in Meter Database including transferring data to Excel for field verification work; enters the data into billing software. Communicates with customers regarding meter sets; Assists with status and appointments and verifies readiness for meter set. Frequently uses reports for verification of equipment links, meters, registers, and related links in order for processes to continue smoothly. Uploads and downloads data between the utility billing system and the meter data system to facilitate billing. Reviews exception reports and takes action to ensure the most efficient billing. Identifies meter errors and makes corrections to maintain automated reading efficiency above 98%. Reviews other various reports to ensure that meters are working properly and any variations are investigated through work order processes. Identifies errors for billing staff to correct and notify customers of potential issues with consumption related billing. CAPITAL DEVELOPMENT AND BACKFLOW Collects and processes payments for water meter deposits, utility connection and capital facility fees, monthly utility bills, and delinquent accounts. Prepares information and cost estimates for potential customers. Explains the process for new customers, developers, contractors, etc. Verifies service availability. Establishes new utility service accounts. Prepares water service agreements and related paperwork for execution. Answers questions from contractors and developers; continues capital development process assisting customers with surveys and related customer connection issues. Works with Utility Engineering division in regard to capital development, keeping track of capital facility charges and status of projects through meter set. Works with the City Building Department for any internal City Capital projects, and ensures Utility requirements are met, via surveys, inspections and signoffs prior to meter set. Dispatches all non-customer water leak field related situations. Examples include wastewater backups, unknown utility situations, sink holes, and large water main breaks. Keeps records on the dispatch events for follow up and historical tracking to identify areas of infrastructure concern. Utilizes database to manage backflow equipment inventory due date for inspection and re-certification program; adds new units to the system. Utilizes inventory tracking within the billing software for expiration of units. Creates and manages backflow certification renewal letters to customers and updates in tracking system for follow-up including repairs, replacements and compliance; works closely with backflow certification staff and report review staff for continual maintenance of the backflow database. Performs other related duties as required. Minimum Qualifications High school diploma or valid equivalent and at least two (2) years of previous customer relations and billing experience. Must possess and maintain a valid State of Florida Driver's License. PREFERRED QUALIFICATIONS Bilingual English/Spanish Experience with the SunGard governmental sector CIS Module and meter reading database. Utilities customer relations and account billing experience. Supplemental Information COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately, consistently and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. KNOWLEDGE, SKILLS, AND ABILITIES Basic knowledge of the various avenues of acquiring property; is able to identify common ways to transfer property ownership. Basic knowledge of delinquency and debt accumulation as it pertains to property, demonstrates understanding between owner balances and tenant balances, and when each one can be collected. Basic knowledge of monthly billing processes/cycle billing, and fees associated with the monthly bills. Can distinguish the various categories of billing, and the differences, including inside and outside City limits, the services provided, the rate differences, usage rates and flat rates. Basic knowledge of all that entails billing based on consumption; Understands the concepts of usage rates and tiered rate structures and conservation rates; Identifies bulk usage rates and supporting documentation. Basic knowledge of account change over; demonstrates the requirements when account changes are requested. Basic knowledge of when to terminate and initiate an account for a property and how to produce the appropriate paperwork. Basic knowledge of Palm Beach County Property Appraiser records filing, searches, and policies, and what data is available. Basic knowledge of utilities and the implications on properties, whether commercial or residential, understanding the existence of various statutes related to public utilities and responsibilities. Ability to provide consistent optimal customer service in a respectful and courteous manner. Basic knowledge of real estate practices and property ownership; awareness of the responsibilities and the supporting laws that govern. Ability to effectively resolve a wide range of problems, whether with a customer or within the system. Ability to conduct basic bill investigations on delinquency and debt accumulation, payments, and on consumption investigations using SunGard and the meter reading data base. Ability to effectively and accurately share knowledge of duties with coworkers. Basic knowledge of mathematic and accounting principles with attention to accuracy. Knowledge of basic concepts of bankruptcy and write-off. Ability to consistently comply with policy, process, and procedural changes with accuracy. PHYSICAL & SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. CAREER PATH ADVANCEMENT REQUIREMENTS: Current employees may be considered for progression into a higher Customer Relations Specialist level based on meeting the career path qualifications and requirements. Newly hired employees may be considered for placement into a higher Customer Relations Specialist level based on verification of the individual meeting the minimum qualifications of the level. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist II: Associates degree in Public Administration, Business Management, Communications or a closely related field and two (2) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and four (4) years of previous Utilities customer relations and account billing experience. Must meet 100% of the Level I KSAs, 70% of the Level II KSAs and 100% of the Communication Competencies. Must complete an assessment in two (2) of the four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidate and verified by the Customer Relations Supervisor. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist III: Associates degree in Public Administration, Business Management, Communications or a closely related field and five (5) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and seven (7) years of previous Utilities customer relations and account billing experience; Demonstrates proficiency in the performance of the Levels I through III essential functions of all four (4) of the functional areas of the position Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) and the communication competencies. Must meet 100% of Levels I & II KSAs, 70% of Level III KSAs and 100% of the Communication Competencies. Must complete an assessment in all four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidates and verified by the Customer Relations Supervisor.
Mar 01, 2021
Full Time
Purpose of Classification The purpose of this classification is to provide optimal front line services to customers. Front line customer services include four (4) functional areas: Customer Relations, Billing, Meter Services, and Capital Development and Backflow. Employees in this classification are eligible for noncompetitive career path advancement to Customer Relations Specialist II after meeting the established career path advancement requirements. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Communicates with customers, peers, supervisors, and managers electronically, by telephone and in person. Utilizes billing system to maintain data, generate reports, create bills, establish service, and perform backflow maintenance, Utilizes Property Appraiser system and other resources or records to verify addresses, map locations, to obtain ownership, verify service area, and services needed. Reviews month-end account reports, consumption reports, and billing charts. Drafts account payment agreements for utility accounts. The following essential functions are listed by and are representative of functions performed in the divisional areas of assignment within the Utilities department. CUSTOMER RELATIONS: Conducts basic bill investigations using billing systems, meter reading system database, and payment systems. Provides information regarding City services, billing inquiries and customer accounts; schedules customer appointments as directed. Explains Utility Guide information and Customer Account Policy to customers, including account initiation requirements, billing errors, high consumption, water pressure, conservation, and property responsibility versus Utility responsibility. Coordinates the set-up of new service accounts; receives and processes initial deposits. Reviews customer account applications, service changes, delinquent accounts, and work orders. Prepares adjustment requests to credit and debit customer accounts. Updates customer account information as needed, which includes e-mail, mailing address and phone number. Processes lien searches for outstanding balances. Coordinates the opening and closing of work orders with proper codes, charges and notations. Dispatches calls for water leaks and other utility system investigations; assists field staff with questions and account information. BILLING Prepares customer accounts for monthly billing of services, including water, sewer, stormwater, refuse and reuse. Maintains customer accounts and updates billing cycle information. Runs cycle bills for all customers; uses reports to confirm and ensure billing accuracy. Runs initial, final, off cycle and deposit bills. Transfers and closes out accounts; processes refunds; reviews delinquent and bankruptcy accounts and takes appropriate action; researches illegal water consumption accounts. Assists in analyzing utility bills by generating billing reports, reviewing high/low readings, and drafting necessary billing adjustments. Notifies customers in advance of high bills. METER SERVICES Reviews equipment work orders, meter readings, customer lists, billing reports, and other reports to determine if a field investigation is required and if system information needs correction. Creates, processes and closes work orders for meter replacements, repairs, re-reads, and zero consumption in order for bill processing to continue without error. Reads routes in Meter Database including transferring data to Excel for field verification work; enters the data into billing software. Communicates with customers regarding meter sets; Assists with status and appointments and verifies readiness for meter set. Frequently uses reports for verification of equipment links, meters, registers, and related links in order for processes to continue smoothly. Uploads and downloads data between the utility billing system and the meter data system to facilitate billing. Reviews exception reports and takes action to ensure the most efficient billing. Identifies meter errors and makes corrections to maintain automated reading efficiency above 98%. Reviews other various reports to ensure that meters are working properly and any variations are investigated through work order processes. Identifies errors for billing staff to correct and notify customers of potential issues with consumption related billing. CAPITAL DEVELOPMENT AND BACKFLOW Collects and processes payments for water meter deposits, utility connection and capital facility fees, monthly utility bills, and delinquent accounts. Prepares information and cost estimates for potential customers. Explains the process for new customers, developers, contractors, etc. Verifies service availability. Establishes new utility service accounts. Prepares water service agreements and related paperwork for execution. Answers questions from contractors and developers; continues capital development process assisting customers with surveys and related customer connection issues. Works with Utility Engineering division in regard to capital development, keeping track of capital facility charges and status of projects through meter set. Works with the City Building Department for any internal City Capital projects, and ensures Utility requirements are met, via surveys, inspections and signoffs prior to meter set. Dispatches all non-customer water leak field related situations. Examples include wastewater backups, unknown utility situations, sink holes, and large water main breaks. Keeps records on the dispatch events for follow up and historical tracking to identify areas of infrastructure concern. Utilizes database to manage backflow equipment inventory due date for inspection and re-certification program; adds new units to the system. Utilizes inventory tracking within the billing software for expiration of units. Creates and manages backflow certification renewal letters to customers and updates in tracking system for follow-up including repairs, replacements and compliance; works closely with backflow certification staff and report review staff for continual maintenance of the backflow database. Performs other related duties as required. Minimum Qualifications High school diploma or valid equivalent and at least two (2) years of previous customer relations and billing experience. Must possess and maintain a valid State of Florida Driver's License. PREFERRED QUALIFICATIONS Bilingual English/Spanish Experience with the SunGard governmental sector CIS Module and meter reading database. Utilities customer relations and account billing experience. Supplemental Information COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately, consistently and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed. KNOWLEDGE, SKILLS, AND ABILITIES Basic knowledge of the various avenues of acquiring property; is able to identify common ways to transfer property ownership. Basic knowledge of delinquency and debt accumulation as it pertains to property, demonstrates understanding between owner balances and tenant balances, and when each one can be collected. Basic knowledge of monthly billing processes/cycle billing, and fees associated with the monthly bills. Can distinguish the various categories of billing, and the differences, including inside and outside City limits, the services provided, the rate differences, usage rates and flat rates. Basic knowledge of all that entails billing based on consumption; Understands the concepts of usage rates and tiered rate structures and conservation rates; Identifies bulk usage rates and supporting documentation. Basic knowledge of account change over; demonstrates the requirements when account changes are requested. Basic knowledge of when to terminate and initiate an account for a property and how to produce the appropriate paperwork. Basic knowledge of Palm Beach County Property Appraiser records filing, searches, and policies, and what data is available. Basic knowledge of utilities and the implications on properties, whether commercial or residential, understanding the existence of various statutes related to public utilities and responsibilities. Ability to provide consistent optimal customer service in a respectful and courteous manner. Basic knowledge of real estate practices and property ownership; awareness of the responsibilities and the supporting laws that govern. Ability to effectively resolve a wide range of problems, whether with a customer or within the system. Ability to conduct basic bill investigations on delinquency and debt accumulation, payments, and on consumption investigations using SunGard and the meter reading data base. Ability to effectively and accurately share knowledge of duties with coworkers. Basic knowledge of mathematic and accounting principles with attention to accuracy. Knowledge of basic concepts of bankruptcy and write-off. Ability to consistently comply with policy, process, and procedural changes with accuracy. PHYSICAL & SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. CAREER PATH ADVANCEMENT REQUIREMENTS: Current employees may be considered for progression into a higher Customer Relations Specialist level based on meeting the career path qualifications and requirements. Newly hired employees may be considered for placement into a higher Customer Relations Specialist level based on verification of the individual meeting the minimum qualifications of the level. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist II: Associates degree in Public Administration, Business Management, Communications or a closely related field and two (2) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and four (4) years of previous Utilities customer relations and account billing experience. Must meet 100% of the Level I KSAs, 70% of the Level II KSAs and 100% of the Communication Competencies. Must complete an assessment in two (2) of the four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidate and verified by the Customer Relations Supervisor. The following requirements must be met to advance to, or be hired as a Customer Relations Specialist III: Associates degree in Public Administration, Business Management, Communications or a closely related field and five (5) years of previous Utilities customer relations and account billing experience; or High school diploma or valid equivalent and seven (7) years of previous Utilities customer relations and account billing experience; Demonstrates proficiency in the performance of the Levels I through III essential functions of all four (4) of the functional areas of the position Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) and the communication competencies. Must meet 100% of Levels I & II KSAs, 70% of Level III KSAs and 100% of the Communication Competencies. Must complete an assessment in all four (4) functional areas of the position (Customer Relations, Billing, Meter Reading, and Capital Development and Backflow) with a minimum score of 70%. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the assessment. Proof of meeting all of the above requirements/qualifications must be demonstrated by the candidates and verified by the Customer Relations Supervisor.
Description The City of Tustin is currently seeking applicants for a part-time benefitted position of Accounting Specialist assigned to Water Utility Billing and Business License . This is a 1/2-time position that will be assigned to work approximately 20 hours per week. Under moderate supervision, performs a variety of clerical and routine technical accounting functions related to the preparation, processing, and maintenance of accounting records and financial transactions. DISTINGUISHING CHARACTERISTICS The Accounting Specialist is the journey level classification in the Accounting Specialist series. An employee in this classification performs a variety of accounting support functions related to accounts payable, accounts receivable, business licenses, cashiering, and water utility billing. This is a broad classification that is designed to allow each Accounting Specialist to work in all areas of assignment. Employees are cross-trained and rotated amongst the various positions on a regular basis. The Accounting Specialist is distinguished from the Senior Accounting Specialist by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Deputy Director of Finance. No supervision is exercised. SELECTION PROCESS: Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. A written exam is tentatively scheduled for the week of March 29, 2021 . Interviews are tentatively scheduled for the week of April 5, 2021 . All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification. Examples of Duties • Assists customers at the counter and on the telephone, answering inquiries, providing information, and explaining City and department policies and procedures • Provides quality customer service in answering questions, furnishing information and completing applications for City services and taxes • Handles the cashiering function for all City revenue; receives payments from mail and walk-in customers; records incoming revenue for the city including utility bills, accounts receivable, invoices, business licenses and building permits; collects and accounts for money; issues receipts; reconciles cash receipt batches and prepares daily deposits • Take on-and-off orders for utility service by telephone, correspondence and in person; analyze customer records to establish appropriate deposit amounts from written guidelines for new and existing utility users and authorize deposit refunds • Answer customer questions, investigate and resolve complaints; compute and prepare water bills; process delinquencies; review, analyze and reconcile customer billing records and make adjustments as needed • Use various computer systems extensively to post payments; enter data of new utility customers and make data changes; interact with customers, coordinate with service and billing divisions, check credit ratings, obtain other information to assist customers, research, and use discretion to determine deposit and restoration of service requirements • Determine and resolve utility payment problems and mis-readings; research, recalculate and adjust incorrect bills • Perform financial transactions including processing or transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, reversing payments, issuing refunds, and adjusting service fees • Research requests, problems, and complaints and initiate appropriate action; generate service requests to resolve service issues. Assist customers who have had their service disconnected or who have received notice to interrupt service, including granting extensions of service • Receive, compare and match various documents, such as purchase orders, receiving documents, invoices, credit card receipts, and billings. Process payments against purchase orders, check requests from City departments, and direct payments for contract work performed for various City departments • Verifies invoices, purchase orders, checks, deposit slips, water payments, computer source documents, and other records for arithmetical accuracy and consistency; checks for proper budget coding and record keeping practices; resolves discrepancies within established procedures • Processes new business license applications, delinquent licenses, and license renewals in accordance with established procedures; assists customers with the completion of forms; reviews applications for completion, accuracy, and compliance with City guidelines • Responds to inquiries and/or complaints in person or by telephone; answers questions and advises on procedures in preparing accounting transactions • Issues routine correspondence to vendors, businesses, or the public according to established procedures • Generates computer or manual billings or refund checks in accordance with established procedures • Rotates amongst various Accounting Specialist assignments, as directed Minimum Qualifications Education and/or Experience: Graduation from high school; and two (2) years of technical or clerical accounting experience. Knowledge of: • Basic accounting and financial record keeping methods and practices • Standard businesses software, including word processing, spreadsheet, and database programs • English usage, spelling, grammar and punctuation • Principles and procedures of record keeping and reporting • Principles and practices of customer service Skill to: • Operate various types of standard office equipment, including a personal computer and related software Ability to: • Understand and interpret basic principles, laws and procedures involved in fiscal record keeping and accounting • Plan and organize tasks to meet deadlines • Establish and maintain courteous, cooperative, and effective relationships with the general public, co-workers, supervisors, vendors, contractors, and others encountered in the course of work • Prepare and maintain accurate and precise records and reports • Communicate clearly and effectively, both orally and in writing • Understand and follow oral and written instructions • Perform basic arithmetical calculations with speed and accuracy Licenses and/or Certificates: None. Special Requirements: Satisfactory results from a background investigation, physical examination and administrative screening. Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The position requires constant sitting and occasional walking and standing; the employee listens and talks with staff, vendors, and the general public in person and by telephone. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee uses hands to operate, finger, handle or touch office equipment; and reach with hands and arms. The employee bends, stoops, or squats to access, place and retrieve files, supplies and records, and reaches, lifts, and move records and documents weighing up to 20 pounds. Mental Demands: An employee in this class is regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with City staff, customers, vendors, contractors, and the public. Work Environment: The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels level. The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: 3/19/2021 5:00 PM Pacific
Feb 26, 2021
Part Time
Description The City of Tustin is currently seeking applicants for a part-time benefitted position of Accounting Specialist assigned to Water Utility Billing and Business License . This is a 1/2-time position that will be assigned to work approximately 20 hours per week. Under moderate supervision, performs a variety of clerical and routine technical accounting functions related to the preparation, processing, and maintenance of accounting records and financial transactions. DISTINGUISHING CHARACTERISTICS The Accounting Specialist is the journey level classification in the Accounting Specialist series. An employee in this classification performs a variety of accounting support functions related to accounts payable, accounts receivable, business licenses, cashiering, and water utility billing. This is a broad classification that is designed to allow each Accounting Specialist to work in all areas of assignment. Employees are cross-trained and rotated amongst the various positions on a regular basis. The Accounting Specialist is distinguished from the Senior Accounting Specialist by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Deputy Director of Finance. No supervision is exercised. SELECTION PROCESS: Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. A written exam is tentatively scheduled for the week of March 29, 2021 . Interviews are tentatively scheduled for the week of April 5, 2021 . All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification. Examples of Duties • Assists customers at the counter and on the telephone, answering inquiries, providing information, and explaining City and department policies and procedures • Provides quality customer service in answering questions, furnishing information and completing applications for City services and taxes • Handles the cashiering function for all City revenue; receives payments from mail and walk-in customers; records incoming revenue for the city including utility bills, accounts receivable, invoices, business licenses and building permits; collects and accounts for money; issues receipts; reconciles cash receipt batches and prepares daily deposits • Take on-and-off orders for utility service by telephone, correspondence and in person; analyze customer records to establish appropriate deposit amounts from written guidelines for new and existing utility users and authorize deposit refunds • Answer customer questions, investigate and resolve complaints; compute and prepare water bills; process delinquencies; review, analyze and reconcile customer billing records and make adjustments as needed • Use various computer systems extensively to post payments; enter data of new utility customers and make data changes; interact with customers, coordinate with service and billing divisions, check credit ratings, obtain other information to assist customers, research, and use discretion to determine deposit and restoration of service requirements • Determine and resolve utility payment problems and mis-readings; research, recalculate and adjust incorrect bills • Perform financial transactions including processing or transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, reversing payments, issuing refunds, and adjusting service fees • Research requests, problems, and complaints and initiate appropriate action; generate service requests to resolve service issues. Assist customers who have had their service disconnected or who have received notice to interrupt service, including granting extensions of service • Receive, compare and match various documents, such as purchase orders, receiving documents, invoices, credit card receipts, and billings. Process payments against purchase orders, check requests from City departments, and direct payments for contract work performed for various City departments • Verifies invoices, purchase orders, checks, deposit slips, water payments, computer source documents, and other records for arithmetical accuracy and consistency; checks for proper budget coding and record keeping practices; resolves discrepancies within established procedures • Processes new business license applications, delinquent licenses, and license renewals in accordance with established procedures; assists customers with the completion of forms; reviews applications for completion, accuracy, and compliance with City guidelines • Responds to inquiries and/or complaints in person or by telephone; answers questions and advises on procedures in preparing accounting transactions • Issues routine correspondence to vendors, businesses, or the public according to established procedures • Generates computer or manual billings or refund checks in accordance with established procedures • Rotates amongst various Accounting Specialist assignments, as directed Minimum Qualifications Education and/or Experience: Graduation from high school; and two (2) years of technical or clerical accounting experience. Knowledge of: • Basic accounting and financial record keeping methods and practices • Standard businesses software, including word processing, spreadsheet, and database programs • English usage, spelling, grammar and punctuation • Principles and procedures of record keeping and reporting • Principles and practices of customer service Skill to: • Operate various types of standard office equipment, including a personal computer and related software Ability to: • Understand and interpret basic principles, laws and procedures involved in fiscal record keeping and accounting • Plan and organize tasks to meet deadlines • Establish and maintain courteous, cooperative, and effective relationships with the general public, co-workers, supervisors, vendors, contractors, and others encountered in the course of work • Prepare and maintain accurate and precise records and reports • Communicate clearly and effectively, both orally and in writing • Understand and follow oral and written instructions • Perform basic arithmetical calculations with speed and accuracy Licenses and/or Certificates: None. Special Requirements: Satisfactory results from a background investigation, physical examination and administrative screening. Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The position requires constant sitting and occasional walking and standing; the employee listens and talks with staff, vendors, and the general public in person and by telephone. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee uses hands to operate, finger, handle or touch office equipment; and reach with hands and arms. The employee bends, stoops, or squats to access, place and retrieve files, supplies and records, and reaches, lifts, and move records and documents weighing up to 20 pounds. Mental Demands: An employee in this class is regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with City staff, customers, vendors, contractors, and the public. Work Environment: The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels level. The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: 3/19/2021 5:00 PM Pacific
City of San Jose
United States, California, San Jose
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . The department is seeking to fill two (2) full-time Power Resources Specialist I/II positions. The positions will support the Risk Management, Contracts and Administrative Services Division (1 position) and Account Management and Marketing Division (1 position). The ideal candidates are skilled and highly motivated individuals, with creative problem-solving skills. Both positions will be part of a fast-paced team, often working on multiple high-priority projects and short deadlines. Good judgment, initiative, and cooperation with other staff and outside stakeholders will be an asset to this position. Power Resources Specialist I/II – Risk Management, Contracts and Administrative Services Division This position will report to the Division Manager and support risk management and power contract oversight. Under general supervision this position will support a variety of risk management functions in support of the department’s energy portfolio. The Risk Management, Contracts and Administrative Services Division is responsible for providing independent oversight of the risks assumed in the course of transacting for energy products and services as well as ensuring compliance with adopted risk management policies and procedures. This unit also provides strategic support to facilitate the development and execution of various non-energy contracts, tracks signed energy contracts, and manages the invoicing process. Duties include the following but are not limited to: Verifying that power supply agreements are authorized and executed appropriately and resolving contracting issues; Developing mark-to-market analysis for SJCE power supply portfolio totaling over $1 Billion dollars; and recommending actions to reduce risk and power supply costs. Overseeing power supply settlement functions, including verifying power supply deliveries, contract performance, and approval of power supply invoices, totaling approximately $30 million per month; Reviewing invoices for accuracy, resolving issues with power suppliers, and providing quality assurance for complex energy- specific contracts; Providing analytical support for power supply audits and analysis of power purchases and sale agreements; Provide risk management analysis for medium- and long-term contracts; Utilize energy trading risk management database to prepare a variety of reports for the power contracts portfolio, utilize data visualization Approve energy purchases subject to the risk management policies; Provide analysis on emerging technological and procurement options for supply (e.g. distributed energy resources, renewable or storage technologies.) Conduct studies and develop analytical models related to energy risk management and forecasting; Perform other related duties as required. Power Resources Specialist I/II - Account Management and Marketing Division This position will report to the Deputy Director overseeing the Account Management and Marketing. This division is responsible for customer care, billing, marketing and customer outreach, and community programs for San José Clean Energy. This position will support a number of analytical functions related to customer rates and electricity usage. The ideal candidates should be well versed in PG&E rate structures including residential and commercial rate schedules and have strong analytical skills. Duties include the following but are not limited to: Analyze customer electricity usage and impact of rate changes; Analyze revenue collection compared with plan; Support division with analysis of financial and greenhouse gas emission impacts of decisions on new product offerings. Respond to customer inquiries and interface with and support call center and billing operations contractor; Support cost-benefit analysis of potential new Department programs; Assist in launch of SJCE’s DAC-GT and energy efficiency programs, in accordance with SJCE’s Programs Roadmap , while incorporating stakeholder input, industry best practices, and market trends to ensure program success; Help develop indicators to measure program effectiveness, analyze program outcomes to modify implementation activities, and develop and implement verification protocols to support cost and environmental effectiveness claims; Assist with program compliance requirements and reporting; Provide financial analysis on impact of alternative contract structures with customers Provide quantitative analysis support for City Council and Community Advisory Commission presentations. Help develop tools and processes to analyze the potential impact of alternative rate structures (e.g. new time of use variants, low income discounts, etc.) Help articulate and implement a strategy for more fully incorporating Distributed Energy Resources (DERs), including Demand Response programs, into SJCE’s business activities. Assist in preparation of bids and specifications, and monitoring the timely fulfillment of deliverables by consultants and service providers; Perform other related duties as required. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment Salary Information: The current salary range for Power Resources Specialist I is: $82,867.20 - $100,963.20 The current salary range for Power Resources Specialist II is: $90,168.00 - $109,844.80 The actu
al salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Power Resources Specialist I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Competencies: The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures, policies, and federal and state rules and regulations. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach. Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
Feb 14, 2021
Full Time
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . The department is seeking to fill two (2) full-time Power Resources Specialist I/II positions. The positions will support the Risk Management, Contracts and Administrative Services Division (1 position) and Account Management and Marketing Division (1 position). The ideal candidates are skilled and highly motivated individuals, with creative problem-solving skills. Both positions will be part of a fast-paced team, often working on multiple high-priority projects and short deadlines. Good judgment, initiative, and cooperation with other staff and outside stakeholders will be an asset to this position. Power Resources Specialist I/II – Risk Management, Contracts and Administrative Services Division This position will report to the Division Manager and support risk management and power contract oversight. Under general supervision this position will support a variety of risk management functions in support of the department’s energy portfolio. The Risk Management, Contracts and Administrative Services Division is responsible for providing independent oversight of the risks assumed in the course of transacting for energy products and services as well as ensuring compliance with adopted risk management policies and procedures. This unit also provides strategic support to facilitate the development and execution of various non-energy contracts, tracks signed energy contracts, and manages the invoicing process. Duties include the following but are not limited to: Verifying that power supply agreements are authorized and executed appropriately and resolving contracting issues; Developing mark-to-market analysis for SJCE power supply portfolio totaling over $1 Billion dollars; and recommending actions to reduce risk and power supply costs. Overseeing power supply settlement functions, including verifying power supply deliveries, contract performance, and approval of power supply invoices, totaling approximately $30 million per month; Reviewing invoices for accuracy, resolving issues with power suppliers, and providing quality assurance for complex energy- specific contracts; Providing analytical support for power supply audits and analysis of power purchases and sale agreements; Provide risk management analysis for medium- and long-term contracts; Utilize energy trading risk management database to prepare a variety of reports for the power contracts portfolio, utilize data visualization Approve energy purchases subject to the risk management policies; Provide analysis on emerging technological and procurement options for supply (e.g. distributed energy resources, renewable or storage technologies.) Conduct studies and develop analytical models related to energy risk management and forecasting; Perform other related duties as required. Power Resources Specialist I/II - Account Management and Marketing Division This position will report to the Deputy Director overseeing the Account Management and Marketing. This division is responsible for customer care, billing, marketing and customer outreach, and community programs for San José Clean Energy. This position will support a number of analytical functions related to customer rates and electricity usage. The ideal candidates should be well versed in PG&E rate structures including residential and commercial rate schedules and have strong analytical skills. Duties include the following but are not limited to: Analyze customer electricity usage and impact of rate changes; Analyze revenue collection compared with plan; Support division with analysis of financial and greenhouse gas emission impacts of decisions on new product offerings. Respond to customer inquiries and interface with and support call center and billing operations contractor; Support cost-benefit analysis of potential new Department programs; Assist in launch of SJCE’s DAC-GT and energy efficiency programs, in accordance with SJCE’s Programs Roadmap , while incorporating stakeholder input, industry best practices, and market trends to ensure program success; Help develop indicators to measure program effectiveness, analyze program outcomes to modify implementation activities, and develop and implement verification protocols to support cost and environmental effectiveness claims; Assist with program compliance requirements and reporting; Provide financial analysis on impact of alternative contract structures with customers Provide quantitative analysis support for City Council and Community Advisory Commission presentations. Help develop tools and processes to analyze the potential impact of alternative rate structures (e.g. new time of use variants, low income discounts, etc.) Help articulate and implement a strategy for more fully incorporating Distributed Energy Resources (DERs), including Demand Response programs, into SJCE’s business activities. Assist in preparation of bids and specifications, and monitoring the timely fulfillment of deliverables by consultants and service providers; Perform other related duties as required. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment Salary Information: The current salary range for Power Resources Specialist I is: $82,867.20 - $100,963.20 The current salary range for Power Resources Specialist II is: $90,168.00 - $109,844.80 The actu
al salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Power Resources Specialist I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Competencies: The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures, policies, and federal and state rules and regulations. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach. Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
Description The City of Ventura is accepting applications for the position Recreation Leader I/II and Recreation Specialist. This position, under general supervision, will provide on-site and tour supervision and/or instruction for programs and special events, and support for a variety of programs and activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, culture, arts, and community programs and services. The ideal candidate 1) enjoys working with people of different backgrounds and ages, 2) enjoys working outdoors, in all types of weather, 3) enjoys physical fitness and able to perform physical labor for several hours at a time, and 4) is organized and able to communicate clearly to people of all ages and backgrounds. This is a temporary, extra-help position, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. When applying on-line submit just ONE application to be considered for positions in the program areas described below. Simply indicate the program area(s) of interest on the Supplemental Questionnaire to have your application considered for related openings over the next twelve months. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by selecting here Recreation Leader / Recreation Specialist . Minimum Qualifications Depending on your level of experience and the operational needs of each program, openings may be filled at any of the following levels: Recreation Leader I/II : Provides task-oriented supports to programs providing on-site oversight of participants, activities and classes. Schedules program facility and equipment, receives and accounts for cash management, maintains attendance and activity records, assesses and maintains security of facility and seeks assistance as needed. Recreation Specialist : Plans, organizes and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. SPORTS LEAGUE PROGRAMS / YOUTH & ADULT (year round) ($13.00 - $15.00 per hour) Depending on assignment, may provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits) and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year round) ($13.00 - $14.00 per hour) May provide on-site supervision and/or instruction for programs and special events, and support for a variety of programs and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. AFTER SCHOOL PROGRAMS (school year) & SCHOOL BREAK CAMP PROGRAMS (summer & school breaks) ($13.00 - $15.00 per hour) Depending on assignment, plans and develops programs or provides staff support to the following youth programs: PEAK After School Program (weekday afternoons) : Coordinates after-school enrichment activities at school sites providing homework assistance and organizing day-to-day activities including sports, games and special programs. May develop curriculum and provide instruction related to sports, enrichment, music or dance. Westpark Community Center : Coordinates after school enrichment activities at Westpark Community Center. Activities include homework assistance, computers, art, music, gym activities and special programs. Westpark also provides youth sports leagues for soccer, basketball, and flag football. School Break Camp Program : Coordinates and organizes school break activities at camp program sites and outdoor facilities throughout the city, and leads planned activities, sports, games and special programs. May develop curriculum and instruct programs related to sports, enrichment, music or dance or nature studies. NATURE & HISTORY INDOOR/OUTDOOR EDUCATION PROGRAMS ($13.00 - $15.00 per hour) Depending on assignment conducts programs in the following areas: Nature & History Indoor/Outdoor Education Programs : school group field trips and in-school workshops (weekday mornings during the school year): Conducts "hands-on" education programs for elementary school-age children (preschool through 6th grade), working as an indoor/outdoor educator (Interpretive Specialist) with the city's Interpretive Outreach Program focusing on California history or nature studies in an indoor/outdoor setting at local park and historic sites. Training is provided to present topics in one or more of 29 program areas. May occasionally assist with program development. Visit www.cityofventura.net/interpretive for more information on this program. CULTURAL ART & SPECIAL EVENT PROGRAMS (year round) ($13.00 - $15.00 per hour) Depending on area of assignment, provides general office program support including computer/data entry and customer assistance at City Hall or Barranca Vista Center, or supports the following programs: City Hall Public Art : Acts as Docent scheduling, coordinating and conducting tours of City Hall Public Art and trains volunteer tour guides. Special Events : Provides assistance including location set-up and breakdown of city-sponsored events including Music Under the Stars (at Olivas Adobe), 4th of July Street Fair and other weekend events as required. Requires availability on weekends. Cultural Arts Classes : instructors for creative and performing arts for all ages. COMMUNITY PARTNERSHIPS (year round) ($13.00 - $20.00 per hour) Community Garden Assistant : Provides care and maintenance of common areas, pathways, vacant plots and garden supplies. Provides tours and orientations to prospective gardeners and hosts once a month volunteer workday on a Saturday. Volunteer Program Assistant : Support the Volunteer Ventura! program by hosting onsite volunteer projects, including set up and take down of event, update volunteer database and assist with volunteer outreach and social media. Requires weekend availability. Customer Service Representative : Assist phone and walk-in clients with Parks & Recreation class registration; provide information and referrals on citywide programs; responsible for data entry, cash handling, filing, and clerical duties in support of the division supervisor and PRCP department staff. Senior Nutrition : Under the supervision of the Senior Nutrition Specialist, assist in the preparation and serving of meals to senior patrons at congregate meal site(s); oversee senior nutrition volunteers; cash handling and administrative duties in support of nutrition program. ADULT RECREATION PROGRAMS (year round) ($13.00 - $15.00 per hour) Travel Program : Assists in tour planning, coordination, billing, reporting, marketing and computer record maintenance, coordinating tour escorts, vendors and bus charters. Tour Bus Driver : Provides tour transportation, assists travelers and completes travel documentation. Requires valid California DMV Class B Driver's license with passenger endorsement, current medical certificate and complete DOT training. General knowledge of wheelchairs and mechanical lifts is desirable. Selection Process A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Diversity and Inclusion Applications and supplemental questions will be accepted on a continuous basis and candidates should apply promptly to be considered for upcoming vacancies. Submit a City application and supplemental questions by the filing deadline. The preferred method to submit your application is on-line at www.cityofventura.ca.gov/jobs . If you are unable to submit an online application, you may request paper application materials by calling (805) 654-7853 during regular business hours or emailing recruitment@cityofventura.ca.gov. Paper applications and answers to the supplemental questionnaire can be Faxed to (805) 648-4467 or mailed to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93001. If you FAX, it is highly recommended that you also send the original documents via mail. It is important that your City job application show all the relevant education, training and experience you possess. Resumes and cover letters may be attached to your application but will not be accepted in lieu of a completed job application. Submitting an incomplete application, may disqualify you from further consideration in the recruitment process. After you apply, all future correspondence from the City will be via E-Mail. Please check your messages regularly, and keep your contact information up to date using your on-line application. Apply today to join our team! For additional information regarding these programs, please contact the following individuals: Sailing and Kayaking Programs: Chip Tarleton (805) 654-7809, Tyler Young (805) 658-4746 Adult Sports Programs & Corporate Games: Eric Burton (805) 658-4738 Youth Sports Programs: Chip Tarleton (805) 654-7809, Janine Cobian (805) 658-4764 Youth Programs/After School Programs/PEAK/Westpark: Mario Robinson (805) 654-7807, Anita Diaz (805) 648-1895, Steven DeFratus (805) 658-4743 School Break/Summer Camp Programs: Chip Tarleton (805) 654-7809, Mario Robinson (805) 654-7807 Nature and History Outdoor Education Programs: Gina Reyes (805) 658-4728 Cultural Programs: Kathryn Dippong-Lawson (805) 654-7552 Cultural Arts & Educational Programs: Kathryn Dippong-Lawson (805) 654-7552 City Hall Public Art Tours: Kathryn Dippong-Lawson (805) 654-7552 Special Event Programs: Kathryn Dippong-Lawson (805) 654-7552, Michelle Morales (805) 654-7749 Volunteers, Community Garden & Customer Service: Cary Glenn (805) 658-4732 Senior Nutrition: Cheryl Bucklin (805) 654-7557 Adult Recreation Programs: Eric Burton (805) 658-4738 Adult Sports Coordinator: Eric Burton (805) 658-4738 Tour Programs: Gina Reyes (805) 658-4728 The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status. In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.Continuous
Feb 10, 2021
Temporary
Description The City of Ventura is accepting applications for the position Recreation Leader I/II and Recreation Specialist. This position, under general supervision, will provide on-site and tour supervision and/or instruction for programs and special events, and support for a variety of programs and activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, culture, arts, and community programs and services. The ideal candidate 1) enjoys working with people of different backgrounds and ages, 2) enjoys working outdoors, in all types of weather, 3) enjoys physical fitness and able to perform physical labor for several hours at a time, and 4) is organized and able to communicate clearly to people of all ages and backgrounds. This is a temporary, extra-help position, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. When applying on-line submit just ONE application to be considered for positions in the program areas described below. Simply indicate the program area(s) of interest on the Supplemental Questionnaire to have your application considered for related openings over the next twelve months. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by selecting here Recreation Leader / Recreation Specialist . Minimum Qualifications Depending on your level of experience and the operational needs of each program, openings may be filled at any of the following levels: Recreation Leader I/II : Provides task-oriented supports to programs providing on-site oversight of participants, activities and classes. Schedules program facility and equipment, receives and accounts for cash management, maintains attendance and activity records, assesses and maintains security of facility and seeks assistance as needed. Recreation Specialist : Plans, organizes and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. SPORTS LEAGUE PROGRAMS / YOUTH & ADULT (year round) ($13.00 - $15.00 per hour) Depending on assignment, may provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits) and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year round) ($13.00 - $14.00 per hour) May provide on-site supervision and/or instruction for programs and special events, and support for a variety of programs and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. AFTER SCHOOL PROGRAMS (school year) & SCHOOL BREAK CAMP PROGRAMS (summer & school breaks) ($13.00 - $15.00 per hour) Depending on assignment, plans and develops programs or provides staff support to the following youth programs: PEAK After School Program (weekday afternoons) : Coordinates after-school enrichment activities at school sites providing homework assistance and organizing day-to-day activities including sports, games and special programs. May develop curriculum and provide instruction related to sports, enrichment, music or dance. Westpark Community Center : Coordinates after school enrichment activities at Westpark Community Center. Activities include homework assistance, computers, art, music, gym activities and special programs. Westpark also provides youth sports leagues for soccer, basketball, and flag football. School Break Camp Program : Coordinates and organizes school break activities at camp program sites and outdoor facilities throughout the city, and leads planned activities, sports, games and special programs. May develop curriculum and instruct programs related to sports, enrichment, music or dance or nature studies. NATURE & HISTORY INDOOR/OUTDOOR EDUCATION PROGRAMS ($13.00 - $15.00 per hour) Depending on assignment conducts programs in the following areas: Nature & History Indoor/Outdoor Education Programs : school group field trips and in-school workshops (weekday mornings during the school year): Conducts "hands-on" education programs for elementary school-age children (preschool through 6th grade), working as an indoor/outdoor educator (Interpretive Specialist) with the city's Interpretive Outreach Program focusing on California history or nature studies in an indoor/outdoor setting at local park and historic sites. Training is provided to present topics in one or more of 29 program areas. May occasionally assist with program development. Visit www.cityofventura.net/interpretive for more information on this program. CULTURAL ART & SPECIAL EVENT PROGRAMS (year round) ($13.00 - $15.00 per hour) Depending on area of assignment, provides general office program support including computer/data entry and customer assistance at City Hall or Barranca Vista Center, or supports the following programs: City Hall Public Art : Acts as Docent scheduling, coordinating and conducting tours of City Hall Public Art and trains volunteer tour guides. Special Events : Provides assistance including location set-up and breakdown of city-sponsored events including Music Under the Stars (at Olivas Adobe), 4th of July Street Fair and other weekend events as required. Requires availability on weekends. Cultural Arts Classes : instructors for creative and performing arts for all ages. COMMUNITY PARTNERSHIPS (year round) ($13.00 - $20.00 per hour) Community Garden Assistant : Provides care and maintenance of common areas, pathways, vacant plots and garden supplies. Provides tours and orientations to prospective gardeners and hosts once a month volunteer workday on a Saturday. Volunteer Program Assistant : Support the Volunteer Ventura! program by hosting onsite volunteer projects, including set up and take down of event, update volunteer database and assist with volunteer outreach and social media. Requires weekend availability. Customer Service Representative : Assist phone and walk-in clients with Parks & Recreation class registration; provide information and referrals on citywide programs; responsible for data entry, cash handling, filing, and clerical duties in support of the division supervisor and PRCP department staff. Senior Nutrition : Under the supervision of the Senior Nutrition Specialist, assist in the preparation and serving of meals to senior patrons at congregate meal site(s); oversee senior nutrition volunteers; cash handling and administrative duties in support of nutrition program. ADULT RECREATION PROGRAMS (year round) ($13.00 - $15.00 per hour) Travel Program : Assists in tour planning, coordination, billing, reporting, marketing and computer record maintenance, coordinating tour escorts, vendors and bus charters. Tour Bus Driver : Provides tour transportation, assists travelers and completes travel documentation. Requires valid California DMV Class B Driver's license with passenger endorsement, current medical certificate and complete DOT training. General knowledge of wheelchairs and mechanical lifts is desirable. Selection Process A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Diversity and Inclusion Applications and supplemental questions will be accepted on a continuous basis and candidates should apply promptly to be considered for upcoming vacancies. Submit a City application and supplemental questions by the filing deadline. The preferred method to submit your application is on-line at www.cityofventura.ca.gov/jobs . If you are unable to submit an online application, you may request paper application materials by calling (805) 654-7853 during regular business hours or emailing recruitment@cityofventura.ca.gov. Paper applications and answers to the supplemental questionnaire can be Faxed to (805) 648-4467 or mailed to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93001. If you FAX, it is highly recommended that you also send the original documents via mail. It is important that your City job application show all the relevant education, training and experience you possess. Resumes and cover letters may be attached to your application but will not be accepted in lieu of a completed job application. Submitting an incomplete application, may disqualify you from further consideration in the recruitment process. After you apply, all future correspondence from the City will be via E-Mail. Please check your messages regularly, and keep your contact information up to date using your on-line application. Apply today to join our team! For additional information regarding these programs, please contact the following individuals: Sailing and Kayaking Programs: Chip Tarleton (805) 654-7809, Tyler Young (805) 658-4746 Adult Sports Programs & Corporate Games: Eric Burton (805) 658-4738 Youth Sports Programs: Chip Tarleton (805) 654-7809, Janine Cobian (805) 658-4764 Youth Programs/After School Programs/PEAK/Westpark: Mario Robinson (805) 654-7807, Anita Diaz (805) 648-1895, Steven DeFratus (805) 658-4743 School Break/Summer Camp Programs: Chip Tarleton (805) 654-7809, Mario Robinson (805) 654-7807 Nature and History Outdoor Education Programs: Gina Reyes (805) 658-4728 Cultural Programs: Kathryn Dippong-Lawson (805) 654-7552 Cultural Arts & Educational Programs: Kathryn Dippong-Lawson (805) 654-7552 City Hall Public Art Tours: Kathryn Dippong-Lawson (805) 654-7552 Special Event Programs: Kathryn Dippong-Lawson (805) 654-7552, Michelle Morales (805) 654-7749 Volunteers, Community Garden & Customer Service: Cary Glenn (805) 658-4732 Senior Nutrition: Cheryl Bucklin (805) 654-7557 Adult Recreation Programs: Eric Burton (805) 658-4738 Adult Sports Coordinator: Eric Burton (805) 658-4738 Tour Programs: Gina Reyes (805) 658-4728 The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status. In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.Continuous
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play and learn. For more information about Placer County, please visit www.placer.ca.gov . This recruitment will be used to fill vacancies in the South Placer and Auburn areas. If you are interested in Eligibility Specialist I opportunities in the North Lake Tahoe area, please submit a separate application for 2021-15542-02. If you apply for both the Auburn/South Placer and Tahoe recruitments and are qualified, you will only need to take one online examination. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next screening cut-off in this continuous recruitment, please submit your application materials by April 19, 2021 at 5:00pm. POSITION INFORMATION The current vacancies are in the Health and Human Services Department - Human Services Division and the eligible list established from this recruitment will be used to fill positions in eligibility programs such as CalFresh, CalWORKs, Medi-Cal, and Veterans Services. This list may also be used to fill positions in other divisions as vacancies arise. Bilingual skills in Spanish and/or Russian are preferred, but not required for the current vacancies. This recruitment may be used to fill both permanent and temporary/extra help vacancies as they are available. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To determine eligibility for, or continuation of, designated and specialized client services programs and their respective benefits; to provide administrative and technical support for designated program operations and the provision of services; to track and monitor the continuing quality of services provided and client needs to ensure compliance with program guidelines and regulations; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Eligibility Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from supervisory or management staff and may receive technical and functional supervision from an Eligibility Specialist - Senior. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Interview applicants for and participants in designated client services programs and services; assist applicants in the completion of appropriate applications, financial disclosures, and declaration forms necessary to process application; determine and request necessary verification and data to accurately evaluate the applicant or client's eligibility, and determine applicant's/participant's eligibility for designated program(s). Interpret and explain designated program(s) regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, or in group settings to applicants, participants and the general public. Educate, recommend and determine initial and continuing eligibility in accordance with established procedures for various assigned programs including verification of reported information and of benefits provided by other jurisdictions; screen applicants/participants to determine eligibility for expedited, expanded and/or modified services. Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s) and related reporting requirements. Recognize the need for and provide referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s). Conduct program orientation and/or information sessions for clients, applicants, vendors, contractors, landlords, employers, and the general public to disseminate accurate information regarding assigned program area(s) and pertinent criteria, regulations, and guidelines. Perform specialized functions and tasks in support of assigned program(s) such as processing claims for reimbursement of tenant damages; preparing lease/contract documents; issue certificates, overpayments and vouchers, issuing checks and making referrals to fraud investigations as necessary; conduct surveys and/or field housing quality inspections relative to compliance standards. Make appropriate determinations according to established criteria and assigned program's regulations; perform calculations to verify mathematical and financial data; initiate appropriate process according to determination. When assigned to the WIC program, conduct nutritional and related classes under the direction of a Nutritionist, including determining nutritional goals according to established criteria, and collecting, documenting, and evaluating clinical and dietary information. Assist with troubleshooting and the resolving system issues and inconsistencies in information as it relates to the various automated systems used for generating eligibility determinations. Perform a variety of administrative support and clerical duties related to assigned program activities to include filing, maintaining records and statistics, word processing, and answering the telephones. Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey level clerical experience that includes substantial public contact, interviewing, obtaining financial and personal history information, decision making based on complex rules and regulations, and/or written and financial record keeping. Training: Equivalent to the completion of the twelfth grade. Completion of the equivalent of 30 semester units in social services, sociology, social work, psychology, behavioral science, business or public administration, or a related field from an accredited college or university is highly desirable. License or Certificate: When assigned to Veteran Services, ability to obtain, within the probationary period, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs pursuant to Title 38, Code of Federal Regulations (CFR) 14.629. When assigned to the WIC program, ability to obtain, within the probationary period, certification from the State of California as a WIC Nutrition Assistant. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Techniques of interviewing and information gathering, and record keeping practices. Modern office procedures, methods and computer hardware and software and its applications. English usage, spelling, grammar and punctuation. Basic mathematical calculations. Ability to: On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public. On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on computer screen; hear and speak with correctable acuity sufficient to communicate with clients; and lift moderate weight. Learn to apply the policies, procedures, and programs of the Health and Human Services Department. Learn to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs. Make referrals to appropriate agencies and programs. Learn to detect and evaluate potential fraudulent situations. Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication and division. Effectively interview a wide variety of individuals from diverse cultural and socio-economic backgrounds and who may be physically, emotionally or mentally impaired or distressed. Maintain confidentiality. Work with various cultural and ethnic groups in a tactful and effective manner. Plan and prioritize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Follow written and oral direction and instructions. Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions. Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters. Use a computer and related software applications. Use modern office equipment, such as a calculator, telephone, facsimile machine, and photocopy machine. Type at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (50%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. Online Examination (50%) The online examination has been tentatively scheduled for the week of 4/26/2021. After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Applicants must pass the online examination to be considered for employment with Placer County. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous
Feb 10, 2021
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play and learn. For more information about Placer County, please visit www.placer.ca.gov . This recruitment will be used to fill vacancies in the South Placer and Auburn areas. If you are interested in Eligibility Specialist I opportunities in the North Lake Tahoe area, please submit a separate application for 2021-15542-02. If you apply for both the Auburn/South Placer and Tahoe recruitments and are qualified, you will only need to take one online examination. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next screening cut-off in this continuous recruitment, please submit your application materials by April 19, 2021 at 5:00pm. POSITION INFORMATION The current vacancies are in the Health and Human Services Department - Human Services Division and the eligible list established from this recruitment will be used to fill positions in eligibility programs such as CalFresh, CalWORKs, Medi-Cal, and Veterans Services. This list may also be used to fill positions in other divisions as vacancies arise. Bilingual skills in Spanish and/or Russian are preferred, but not required for the current vacancies. This recruitment may be used to fill both permanent and temporary/extra help vacancies as they are available. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To determine eligibility for, or continuation of, designated and specialized client services programs and their respective benefits; to provide administrative and technical support for designated program operations and the provision of services; to track and monitor the continuing quality of services provided and client needs to ensure compliance with program guidelines and regulations; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Eligibility Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from supervisory or management staff and may receive technical and functional supervision from an Eligibility Specialist - Senior. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Interview applicants for and participants in designated client services programs and services; assist applicants in the completion of appropriate applications, financial disclosures, and declaration forms necessary to process application; determine and request necessary verification and data to accurately evaluate the applicant or client's eligibility, and determine applicant's/participant's eligibility for designated program(s). Interpret and explain designated program(s) regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, or in group settings to applicants, participants and the general public. Educate, recommend and determine initial and continuing eligibility in accordance with established procedures for various assigned programs including verification of reported information and of benefits provided by other jurisdictions; screen applicants/participants to determine eligibility for expedited, expanded and/or modified services. Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s) and related reporting requirements. Recognize the need for and provide referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s). Conduct program orientation and/or information sessions for clients, applicants, vendors, contractors, landlords, employers, and the general public to disseminate accurate information regarding assigned program area(s) and pertinent criteria, regulations, and guidelines. Perform specialized functions and tasks in support of assigned program(s) such as processing claims for reimbursement of tenant damages; preparing lease/contract documents; issue certificates, overpayments and vouchers, issuing checks and making referrals to fraud investigations as necessary; conduct surveys and/or field housing quality inspections relative to compliance standards. Make appropriate determinations according to established criteria and assigned program's regulations; perform calculations to verify mathematical and financial data; initiate appropriate process according to determination. When assigned to the WIC program, conduct nutritional and related classes under the direction of a Nutritionist, including determining nutritional goals according to established criteria, and collecting, documenting, and evaluating clinical and dietary information. Assist with troubleshooting and the resolving system issues and inconsistencies in information as it relates to the various automated systems used for generating eligibility determinations. Perform a variety of administrative support and clerical duties related to assigned program activities to include filing, maintaining records and statistics, word processing, and answering the telephones. Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey level clerical experience that includes substantial public contact, interviewing, obtaining financial and personal history information, decision making based on complex rules and regulations, and/or written and financial record keeping. Training: Equivalent to the completion of the twelfth grade. Completion of the equivalent of 30 semester units in social services, sociology, social work, psychology, behavioral science, business or public administration, or a related field from an accredited college or university is highly desirable. License or Certificate: When assigned to Veteran Services, ability to obtain, within the probationary period, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs pursuant to Title 38, Code of Federal Regulations (CFR) 14.629. When assigned to the WIC program, ability to obtain, within the probationary period, certification from the State of California as a WIC Nutrition Assistant. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Techniques of interviewing and information gathering, and record keeping practices. Modern office procedures, methods and computer hardware and software and its applications. English usage, spelling, grammar and punctuation. Basic mathematical calculations. Ability to: On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public. On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on computer screen; hear and speak with correctable acuity sufficient to communicate with clients; and lift moderate weight. Learn to apply the policies, procedures, and programs of the Health and Human Services Department. Learn to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs. Make referrals to appropriate agencies and programs. Learn to detect and evaluate potential fraudulent situations. Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication and division. Effectively interview a wide variety of individuals from diverse cultural and socio-economic backgrounds and who may be physically, emotionally or mentally impaired or distressed. Maintain confidentiality. Work with various cultural and ethnic groups in a tactful and effective manner. Plan and prioritize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Follow written and oral direction and instructions. Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions. Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters. Use a computer and related software applications. Use modern office equipment, such as a calculator, telephone, facsimile machine, and photocopy machine. Type at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (50%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. Online Examination (50%) The online examination has been tentatively scheduled for the week of 4/26/2021. After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Applicants must pass the online examination to be considered for employment with Placer County. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous
Kitsap County
Port Orchard, Washington, United States
OVERVIEW Small communities, friendly people, and miles of waterfront - It's a great place to live, work and play! The Kitsap County Human Resources Department has an exciting opportunity for a seasoned Benefits/Leave Professional to join our HR team! Candidates must have strong interpersonal skills, value workplace diversity and inclusion, and a strong desire to provide excellent customer service in benefit and leave administration to the over 1,100 employees that we serve! The ideal candidate will have proven experience administering leave and benefits programs, which includes a strong understanding of federal, state and local laws as it pertains to benefits and leave administration; ability to interpret and apply laws, policies and procedures for both union and non-union groups; and must possess strong analytical ability to independently research and determine solutions to difficult or complex problems . QUALIFICATIONS FOR PERFORMANCE OF THE ESSENTIAL FUNCTIONS Required Education and Experience: Associate's degree AND At least three years of progressively responsible Human Resources work with at least one year of technical experience with benefits and leave administration OR A combination of work experience and education that provides the applicant with the desired qualifications (completion of college or vocational/technical coursework in business, benefits and leave administration, HR, or closely related fields may be substituted for up to one year of work experience). Preferred Education, Experience or Qualifications Benefit and leave administration experience in the public sector. Experience working with Workday HRIS Experience interpreting and applying policies in accordance with collective bargaining agreements. (If you use education to meet the requirements for the position, a copy of your official transcripts must be submitted prior to your first day of employment.) Criminal Conviction Standards: The successful incumbent will have unsupervised access to a secured/confidential computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies. Please review the following list of disqualifying crimes and negative actions to determine if you meet our standard for this position: https://www.dshs.wa.gov/ffa/disqualifying-list-crimes-and-negative-actions . PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.) The duties in this position are performed in an office setting using standard office equipment. ILLUSTRATIVE EXAMPLE OF DUTIES In this role, you will have the opportunity to: Independently provide information and explain health insurance, COBRA, retirement, deferred compensation, and benefit programs to employees, employee family members, managers, supervisors and others. Review, screen and determine benefit eligibility; process enrollment and separations for employees and family members in appropriate benefits programs across multiple platforms and databases. Develop, coordinate and provide training and new employee orientation in relations to benefits and leave administration. Maintain and monitor enrollment, qualifying life events, documents, issues, resolutions and relationship with various vendors in the benefits enrollment platforms Provide assistance in trouble-shooting, diagnosing, resolving and responding to problems associated with benefits; coordinate with Third Party Administrators (TPAs) to resolve billing and eligibility issues; respond to inquiries re: interpretation of benefit policies. Provide assistance in the annual open enrollment process to include: testing and entry, employee communications (web, electronic, hard copy, presentations and meetings). Provide employee direct service, and conduct analysis of change reports to ensure correct enrollment into TPAs and financial management system. Respond to employee and department inquiries regarding basic interpretation of policies related to benefits. Interprets and administers leave and disability accommodation programs and policies in accordance with federal and state laws (FMLA, ADA, WA PFML, Pregnancy Disability, USERRA, etc.), County policies and Collective Bargaining Agreement provisions. Determine and process approvals and denials of leave requests, and coordinate as needed with department managers, health care providers and employees. Coordinate approved leave plans with timekeepers to ensure that pay and benefits eligibility for County employees on leave is accurate and correct. Work closely with County employees to ensure that all relevant completed medical documentation is submitted for timely review. Maintain contact with employees on leave and coordinate benefits and return to work (case management). Prepare, organize and maintain various reports, records and files related to benefit and leave programs, ensuring that HIPAA and employee privacy guidelines are closely monitored and executed Process personnel changes related to benefits and absences in accordance with County budget and CBA agreements. Coordinate with payroll on personnel records changes and resolve issues with benefit enrollment and leave accruals; update process and procedures. Work with communications team to put together communication materials for outreach and communications to employees on benefits, benefit changes and leave laws. Serve as backup administrator for benefits and absence HRIS modules. OTHER POSITION RELATED INFORMATION Who May Apply : This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) This position is non-represented and covered under the Kitsap County Personnel Manual. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions. Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. This recruitment is being used to fill an existing open position, and may be used to fill future openings for up to six (6) months. Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Flexible hours (and possible telework hours) are available, as approved by management. This position is open until filled and will be screened weekly. Closing Date/Time:
Mar 01, 2021
Full Time
OVERVIEW Small communities, friendly people, and miles of waterfront - It's a great place to live, work and play! The Kitsap County Human Resources Department has an exciting opportunity for a seasoned Benefits/Leave Professional to join our HR team! Candidates must have strong interpersonal skills, value workplace diversity and inclusion, and a strong desire to provide excellent customer service in benefit and leave administration to the over 1,100 employees that we serve! The ideal candidate will have proven experience administering leave and benefits programs, which includes a strong understanding of federal, state and local laws as it pertains to benefits and leave administration; ability to interpret and apply laws, policies and procedures for both union and non-union groups; and must possess strong analytical ability to independently research and determine solutions to difficult or complex problems . QUALIFICATIONS FOR PERFORMANCE OF THE ESSENTIAL FUNCTIONS Required Education and Experience: Associate's degree AND At least three years of progressively responsible Human Resources work with at least one year of technical experience with benefits and leave administration OR A combination of work experience and education that provides the applicant with the desired qualifications (completion of college or vocational/technical coursework in business, benefits and leave administration, HR, or closely related fields may be substituted for up to one year of work experience). Preferred Education, Experience or Qualifications Benefit and leave administration experience in the public sector. Experience working with Workday HRIS Experience interpreting and applying policies in accordance with collective bargaining agreements. (If you use education to meet the requirements for the position, a copy of your official transcripts must be submitted prior to your first day of employment.) Criminal Conviction Standards: The successful incumbent will have unsupervised access to a secured/confidential computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies. Please review the following list of disqualifying crimes and negative actions to determine if you meet our standard for this position: https://www.dshs.wa.gov/ffa/disqualifying-list-crimes-and-negative-actions . PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.) The duties in this position are performed in an office setting using standard office equipment. ILLUSTRATIVE EXAMPLE OF DUTIES In this role, you will have the opportunity to: Independently provide information and explain health insurance, COBRA, retirement, deferred compensation, and benefit programs to employees, employee family members, managers, supervisors and others. Review, screen and determine benefit eligibility; process enrollment and separations for employees and family members in appropriate benefits programs across multiple platforms and databases. Develop, coordinate and provide training and new employee orientation in relations to benefits and leave administration. Maintain and monitor enrollment, qualifying life events, documents, issues, resolutions and relationship with various vendors in the benefits enrollment platforms Provide assistance in trouble-shooting, diagnosing, resolving and responding to problems associated with benefits; coordinate with Third Party Administrators (TPAs) to resolve billing and eligibility issues; respond to inquiries re: interpretation of benefit policies. Provide assistance in the annual open enrollment process to include: testing and entry, employee communications (web, electronic, hard copy, presentations and meetings). Provide employee direct service, and conduct analysis of change reports to ensure correct enrollment into TPAs and financial management system. Respond to employee and department inquiries regarding basic interpretation of policies related to benefits. Interprets and administers leave and disability accommodation programs and policies in accordance with federal and state laws (FMLA, ADA, WA PFML, Pregnancy Disability, USERRA, etc.), County policies and Collective Bargaining Agreement provisions. Determine and process approvals and denials of leave requests, and coordinate as needed with department managers, health care providers and employees. Coordinate approved leave plans with timekeepers to ensure that pay and benefits eligibility for County employees on leave is accurate and correct. Work closely with County employees to ensure that all relevant completed medical documentation is submitted for timely review. Maintain contact with employees on leave and coordinate benefits and return to work (case management). Prepare, organize and maintain various reports, records and files related to benefit and leave programs, ensuring that HIPAA and employee privacy guidelines are closely monitored and executed Process personnel changes related to benefits and absences in accordance with County budget and CBA agreements. Coordinate with payroll on personnel records changes and resolve issues with benefit enrollment and leave accruals; update process and procedures. Work with communications team to put together communication materials for outreach and communications to employees on benefits, benefit changes and leave laws. Serve as backup administrator for benefits and absence HRIS modules. OTHER POSITION RELATED INFORMATION Who May Apply : This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) This position is non-represented and covered under the Kitsap County Personnel Manual. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions. Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. This recruitment is being used to fill an existing open position, and may be used to fill future openings for up to six (6) months. Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Flexible hours (and possible telework hours) are available, as approved by management. This position is open until filled and will be screened weekly. Closing Date/Time:
Texas Tech University Health Sciences Center
Lubbock, TX, USA
Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Receive all incoming calls for the clinic. Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes. Assists patients with applications and forms. Receipts payments for clinic services. Receiving/checking out patients. Communication with Physicians and Nursing regarding clinic changes. Contacting patients (referring physician) who have missed appointments. Maintaining and updating referrals. Maintaining required files in clinic. Accurately keeps logs on moneybag and deposits. Operates IDX and Powerchart systems in a proficient manner. Keeps lobby and reception area neat and orderly. Arrives on time at 8 am. Providing excellent customer service to anyone that calls or walks into the clinic. Assists patients with problems concerning insurance. Obtains and checks all demographic and billing information and makes corrections as necessary. Occasional Duties Other duties as assigned by your supervisor. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Preferred Qualifications Bilingual in English and Spanish Required Attachments Cover Letter, Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Feb 25, 2021
Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Receive all incoming calls for the clinic. Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes. Assists patients with applications and forms. Receipts payments for clinic services. Receiving/checking out patients. Communication with Physicians and Nursing regarding clinic changes. Contacting patients (referring physician) who have missed appointments. Maintaining and updating referrals. Maintaining required files in clinic. Accurately keeps logs on moneybag and deposits. Operates IDX and Powerchart systems in a proficient manner. Keeps lobby and reception area neat and orderly. Arrives on time at 8 am. Providing excellent customer service to anyone that calls or walks into the clinic. Assists patients with problems concerning insurance. Obtains and checks all demographic and billing information and makes corrections as necessary. Occasional Duties Other duties as assigned by your supervisor. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Preferred Qualifications Bilingual in English and Spanish Required Attachments Cover Letter, Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County is currently recruiting for an Office Specialist in Community Services for the Administration division in Kingman, AZ. *This position is grant funded* Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Prepares and assist with taking Department Meeting Minutes. Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time:
Feb 10, 2021
Full Time
Job Summary Relocating? Explore all that Mohave County has to offer at: h ttp://www.mohavedevelopment.org/liveandplay/live-play/ Mohave County is currently recruiting for an Office Specialist in Community Services for the Administration division in Kingman, AZ. *This position is grant funded* Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Prepares and assist with taking Department Meeting Minutes. Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time:
City of Santa Monica
Santa Monica, California, United States
Job Summary Performs a variety of complex property management activities relating to the administration of leases, rental properties, license agreements, and business activity permits, including filming and special event activities. Monitors and inspects tenants/leases for compliance pertaining to the aviation and non-aviation properties at the Santa Monica Municipal Airport. Major Duties Administers the Airport's property and asset management program. Assists with revenue control and ensures the timely collection of rents and fees. Computes and implements rental adjustments. Oversees, negotiates, and prepares contract terms and leases for aviation and non-aviation properties to comply with the City policy. Prepares requests for and evaluates proposals submitted by prospective tenants. Develops programs to ensure compliance with contract requirements and recommends policies relating to real estate practices and procedures. Ensures insurance requirements are obtained for all contracts. Coordinates and tracks maintenance, repair and upgrades to aviation and non-aviation properties. May tour airport facilities to ascertain tenant compliance with existing agreements. Enforces all lease provisions as necessary, communicates with tenants, and prepares necessary documents. Researches the real estate market for development and implementation of marketing and leasing strategies to maintain leasehold occupancy. Oversees the Airport event calendar, allocating City facility space, and coordinating usage of multiple airport event venues. Issues event permits. Assists in the administration of filming and photography permits on Airport property. Plans and oversees City sponsored events located at the airport and administers the Airport Artist program in partnership with the Cultural Affairs division. Performs fiscal functions that may include lease revenue projections, expenditure control, and implementing oversight of cash handling associated with airport properties. Oversees and/or participates in the computation of charges and other financial data. Orders and analyzes appraisals; creates and maintains spreadsheets for rebilling of utilities; computes and implements annual rate increases. Develops complex written or web-based materials including proposals, permits, invoices, reports, scaled diagrams, event billing and cost estimates, and other documents pertinent to airport properties and venue services. Performs a variety of complex administrative functions related to the efficient and effective delivery of confidential services and transactions for airport patrons and guests. Serves as the Airport liaison on tenant issues. Evaluates tenant needs and provides direction and follow-up. Exercises technical and/or functional supervision over staff assistants and temporary staff. Conducts research to ensure the maximum economic utilization of Airport lands and properties. Answers inquiries from the general public and interested parties with regard to the leasing and rental of Airport properties; disseminates information as required. Performs other related duties, as assigned. Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: Commercial real estate principles and practices Standard accounting principles and practices Building maintenance and repair concepts City of Santa Monica Airport Code and Leasing Policies City, Federal, State and government agency laws and regulations relating to municipal airports Effective training and coordinating techniques Public relations principles and practices Supervisory principles and practices Effective customer service techniques Safe work practices and procedures Ability to: Coordinate, implement, and evaluate commercial leasing procedures Negotiate contracts Analyze and interpret Federal, State and local laws and regulations relating to municipal airports Work with diverse groups of people Communicate effectively with tenants and public Establish and maintain effective and cooperative working relationships with City employees, tenants, vendors and the general public Provide effective customer service Skill in: The use of a personal computer and applicable software applications Reading, writing and communicating at an appropriate level Dealing effectively with the public and other employees REQUIREMENTS Minimum Qualifications: Education: Graduation from an accredited college or university with an associate's degree or 60 semester units or the equivalent of college level course work in public or business administration, accounting, property management or a closely related field. Experience: Four years of increasingly responsible experience in commercial or industrial property management. Experience in airport property management work is desirable. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional work experience.) Diversity and Inclusion Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. You may attach a scanned copy of your college diplomas or transcript and license to your online application. Failure to do so will result in your application being disqualified. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: Component Weight Training and Experience Evaluation qualifying Interview 100% If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Closing Date/Time: 3/19/2021 5:00 PM Pacific
Feb 25, 2021
Full Time
Job Summary Performs a variety of complex property management activities relating to the administration of leases, rental properties, license agreements, and business activity permits, including filming and special event activities. Monitors and inspects tenants/leases for compliance pertaining to the aviation and non-aviation properties at the Santa Monica Municipal Airport. Major Duties Administers the Airport's property and asset management program. Assists with revenue control and ensures the timely collection of rents and fees. Computes and implements rental adjustments. Oversees, negotiates, and prepares contract terms and leases for aviation and non-aviation properties to comply with the City policy. Prepares requests for and evaluates proposals submitted by prospective tenants. Develops programs to ensure compliance with contract requirements and recommends policies relating to real estate practices and procedures. Ensures insurance requirements are obtained for all contracts. Coordinates and tracks maintenance, repair and upgrades to aviation and non-aviation properties. May tour airport facilities to ascertain tenant compliance with existing agreements. Enforces all lease provisions as necessary, communicates with tenants, and prepares necessary documents. Researches the real estate market for development and implementation of marketing and leasing strategies to maintain leasehold occupancy. Oversees the Airport event calendar, allocating City facility space, and coordinating usage of multiple airport event venues. Issues event permits. Assists in the administration of filming and photography permits on Airport property. Plans and oversees City sponsored events located at the airport and administers the Airport Artist program in partnership with the Cultural Affairs division. Performs fiscal functions that may include lease revenue projections, expenditure control, and implementing oversight of cash handling associated with airport properties. Oversees and/or participates in the computation of charges and other financial data. Orders and analyzes appraisals; creates and maintains spreadsheets for rebilling of utilities; computes and implements annual rate increases. Develops complex written or web-based materials including proposals, permits, invoices, reports, scaled diagrams, event billing and cost estimates, and other documents pertinent to airport properties and venue services. Performs a variety of complex administrative functions related to the efficient and effective delivery of confidential services and transactions for airport patrons and guests. Serves as the Airport liaison on tenant issues. Evaluates tenant needs and provides direction and follow-up. Exercises technical and/or functional supervision over staff assistants and temporary staff. Conducts research to ensure the maximum economic utilization of Airport lands and properties. Answers inquiries from the general public and interested parties with regard to the leasing and rental of Airport properties; disseminates information as required. Performs other related duties, as assigned. Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: Commercial real estate principles and practices Standard accounting principles and practices Building maintenance and repair concepts City of Santa Monica Airport Code and Leasing Policies City, Federal, State and government agency laws and regulations relating to municipal airports Effective training and coordinating techniques Public relations principles and practices Supervisory principles and practices Effective customer service techniques Safe work practices and procedures Ability to: Coordinate, implement, and evaluate commercial leasing procedures Negotiate contracts Analyze and interpret Federal, State and local laws and regulations relating to municipal airports Work with diverse groups of people Communicate effectively with tenants and public Establish and maintain effective and cooperative working relationships with City employees, tenants, vendors and the general public Provide effective customer service Skill in: The use of a personal computer and applicable software applications Reading, writing and communicating at an appropriate level Dealing effectively with the public and other employees REQUIREMENTS Minimum Qualifications: Education: Graduation from an accredited college or university with an associate's degree or 60 semester units or the equivalent of college level course work in public or business administration, accounting, property management or a closely related field. Experience: Four years of increasingly responsible experience in commercial or industrial property management. Experience in airport property management work is desirable. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional work experience.) Diversity and Inclusion Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. You may attach a scanned copy of your college diplomas or transcript and license to your online application. Failure to do so will result in your application being disqualified. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: Component Weight Training and Experience Evaluation qualifying Interview 100% If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Closing Date/Time: 3/19/2021 5:00 PM Pacific
Introduction THIS IS PLACER from Placer County Video Portal on Vimeo . Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Auditor-Controller's Office is looking to fill an Enterprise Resource Planning (ERP) Analyst position to support the Workday application. Support team members work out of the Sunset Office in Rocklin. Requests to work a 9/80 schedule, or another type of flex schedule, may be considered. ERP Analysts will either be assigned to support the financial or HR/payroll modules of Workday by participating in the design, development, implementation, and maintenance of the Workday system. Incumbents will collaborate with subject matter experts and management staff to define and document business requirements and then translate and implement those requirements into business solutions within the financial or HR/payroll modules of the Workday system. Typical duties for the financial modules will include but are not limited to: ensuring transactions and reports reflect accurate GAAP accounting data and financial statement presentation; gathering and documenting requirements and data for Workday reports; implementing, documenting, and testing Workday tasks, business processes, and integrations; completing setup and design of Workday and Business Intelligence reports; completing setup and configuring Accounts order management/inventory, purchase order, capital and trackable assets, payable/receivable, deposits, expenses, bank reconciliations, grants and projects, and budgets; write procedures and job aids; perform testing prior to Workday releases, analyzing the results and impacts to existing business processes; and conducting training for end users. Typical duties for the HR/PR modules will include but are not limited to: translating business requirements into automated business processes and ensuring Workday functionality is working as designed. Tasks include reviewing release notes, staying current on labor laws and County Code, Labor Agreements (MOU's) and local law and analyzing their impact on system functionality; active participation in the bi-weekly time tracking/absence and payroll process; provide systematic support during the open enrollment benefits process and year end payroll processes; evaluate additional and enhanced functionality in order to streamline business process for end users; write procedures and job aids; perform testing for Workday releases, analyzing the results and impacts to existing business processes; assisting in the development of custom reports and the identification of Workday standard reports; respond to requests from the Workday Help email Inbox; and conducting training for end users. Positions may support one or more of the HR/Payroll modules which could include Time Tracking, Absence, Benefits, HCM Core, Compensation and Payroll. This position requires three years of experience in finance/accounting or HR/payroll AND one year of experience interpreting and analyzing information system requirements related to finance/accounting or HR/payroll OR three years of professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Equivalency to a bachelor's degree is also required, but please note that additional, relevant work experience may be substituted for the degree requirement on a year-for-year basis. The eligible list resulting from this recruitment will be used to fill current and future vacancies as needed. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform a variety of professional level duties in the design, development, implementation and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users in order to create end user business solutions within the Countywide ERP system. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the ERP Analyst series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. This class is distinguished from the Senior ERP Analyst in that the latter has over-all responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower level ERP staff. This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller's Office. The ERP Analyst differs from classifications in the Information Technology (IT) series such as IT Specialist and IT Analyst in that the IT classifications require technology-based expertise in areas such as design, construction, analysis and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level management staff. May exercise technical and functional supervision over lower level staff. EXAMPLES OF ESSENTIAL DUTIES Define and document County business requirements through discussions with executive and management staff and end users; create, document, and maintain County business processes and troubleshoot ERP system issues in collaboration with County technical support. Translate County business requirements into business solutions utilizing the ERP system; identify opportunities for improvements and increased functionality. Automate business processes by using system delivered business processes to automate workflow approval processes and maximize the configurable functionality within the system. Serve as a liaison between department end-users, analysts, information technology staff, and vendors in analyzing, designing, configuring, testing and maintaining the ERP system in order to ensure optimal system performance and meet County business requirements. Track functional upgrades in new releases of ERP software; educate end users on new functionality and implement new functionality upon request. Create integration design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization and/or the IT Department; develop and coordinate acceptance criteria with end users. Create custom report design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization; develop and coordinate acceptance criteria with end users. Collect data, research topics, and gather information in the completion of studies; and make recommendations based on studies regarding business solutions in the ERP system. Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project. Identify and develop application level security; develop and administer security definitions and profiles. Consult and coordinate with information technology and/or system vendors to resolve application/system problems. Enter, maintain and audit data in the ERP system. Assist and/or coordinate the development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system and/or implementation of a new or upgraded ERP system. Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction where needed. Analyze and interpret technical ERP system and functional information and translate/communicate it to end users in a manner that is easily understood. Prepare a variety of periodic and special custom reports; create end user custom reports utilizing vendor's report writer tools. Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives. Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications. Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Represent the County to the public, outside agencies and organizations as well as County employees in a positive and productive manner; participate in outside community and professional groups and committees. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including at least one year experience interpreting and analyzing information system requirements within the assigned functional area. OR Three years of full journey level professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a related field. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Please note : Applicants receiving their degree outside the United States must attach proof of accreditation by a recognized evaluation agency to their application. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: ERP system modules and business processes in finance, accounting, budgeting, human resources, time entry, and/or payroll. Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer's perspective, including roles and responsibilities of the vendor versus the customer organization. Automated notification processes and high-level security-framework. Major business processes supported by ERP systems. Principles of application integration points between all ERP system functions. Generally Accepted Accounting Principles, governmental accounting standars and other governmental account and auditing procedures and standards. Problem diagnosis and troubleshooting techniques. Procedures and methods for testing business functions within ERP systems. Data structures integration and relationships to other functions, design, access, and extraction. Data collection and classification procedures. Systems analysis methods. Principles and practices of training. Principles and practices of motivation, team building and conflict resolution. Customer service practices and strategies. Pertinent local, state and federal laws, ordinances and rules. Modern office procedures, methods and computer equipment. Computer software, including word processing, spreadsheet, and database applications. English usage, spelling, punctuation, and grammar. Principles and practices of general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. Ability to: Provide expert instruction to end-users in person, over the telephone or via e-mail. Detect and direct application/system problems to technical support. Understand the interrelationships between the ERP system and other County systems. Create custom reports by compiling, organizing and interpreting data. Define and document business requirements and procedures. Follow oral and written instructions. Read, understand, analyze, interpret and apply ERP system manuals, written materials and statistical data. Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines. Log and track new releases of software, associated functional upgrades and software patches. Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Analyze complex data, identify discrepancies, develop accurate and concise summaries and tables and draw logical and appropriate conclusions; present technical information and data in an effective manner. Prepare technical written materials and apply statistical formulas. Understand, interpret, and apply local, state, and federal laws, regulations, and pertinent department policies and procedures, including Civil Service rules. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. On a continuous basis, know and understand all aspects of the job; intermittently analyze work materials, technical information, and special projects; identify and interpret technical and numerical information; observe, explain and problem solve operational and technical policies and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist while working at work station; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Management CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 3/5/2021 5:00:00 PM
Feb 10, 2021
Full Time
Introduction THIS IS PLACER from Placer County Video Portal on Vimeo . Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Auditor-Controller's Office is looking to fill an Enterprise Resource Planning (ERP) Analyst position to support the Workday application. Support team members work out of the Sunset Office in Rocklin. Requests to work a 9/80 schedule, or another type of flex schedule, may be considered. ERP Analysts will either be assigned to support the financial or HR/payroll modules of Workday by participating in the design, development, implementation, and maintenance of the Workday system. Incumbents will collaborate with subject matter experts and management staff to define and document business requirements and then translate and implement those requirements into business solutions within the financial or HR/payroll modules of the Workday system. Typical duties for the financial modules will include but are not limited to: ensuring transactions and reports reflect accurate GAAP accounting data and financial statement presentation; gathering and documenting requirements and data for Workday reports; implementing, documenting, and testing Workday tasks, business processes, and integrations; completing setup and design of Workday and Business Intelligence reports; completing setup and configuring Accounts order management/inventory, purchase order, capital and trackable assets, payable/receivable, deposits, expenses, bank reconciliations, grants and projects, and budgets; write procedures and job aids; perform testing prior to Workday releases, analyzing the results and impacts to existing business processes; and conducting training for end users. Typical duties for the HR/PR modules will include but are not limited to: translating business requirements into automated business processes and ensuring Workday functionality is working as designed. Tasks include reviewing release notes, staying current on labor laws and County Code, Labor Agreements (MOU's) and local law and analyzing their impact on system functionality; active participation in the bi-weekly time tracking/absence and payroll process; provide systematic support during the open enrollment benefits process and year end payroll processes; evaluate additional and enhanced functionality in order to streamline business process for end users; write procedures and job aids; perform testing for Workday releases, analyzing the results and impacts to existing business processes; assisting in the development of custom reports and the identification of Workday standard reports; respond to requests from the Workday Help email Inbox; and conducting training for end users. Positions may support one or more of the HR/Payroll modules which could include Time Tracking, Absence, Benefits, HCM Core, Compensation and Payroll. This position requires three years of experience in finance/accounting or HR/payroll AND one year of experience interpreting and analyzing information system requirements related to finance/accounting or HR/payroll OR three years of professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Equivalency to a bachelor's degree is also required, but please note that additional, relevant work experience may be substituted for the degree requirement on a year-for-year basis. The eligible list resulting from this recruitment will be used to fill current and future vacancies as needed. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform a variety of professional level duties in the design, development, implementation and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users in order to create end user business solutions within the Countywide ERP system. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the ERP Analyst series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. This class is distinguished from the Senior ERP Analyst in that the latter has over-all responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower level ERP staff. This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller's Office. The ERP Analyst differs from classifications in the Information Technology (IT) series such as IT Specialist and IT Analyst in that the IT classifications require technology-based expertise in areas such as design, construction, analysis and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level management staff. May exercise technical and functional supervision over lower level staff. EXAMPLES OF ESSENTIAL DUTIES Define and document County business requirements through discussions with executive and management staff and end users; create, document, and maintain County business processes and troubleshoot ERP system issues in collaboration with County technical support. Translate County business requirements into business solutions utilizing the ERP system; identify opportunities for improvements and increased functionality. Automate business processes by using system delivered business processes to automate workflow approval processes and maximize the configurable functionality within the system. Serve as a liaison between department end-users, analysts, information technology staff, and vendors in analyzing, designing, configuring, testing and maintaining the ERP system in order to ensure optimal system performance and meet County business requirements. Track functional upgrades in new releases of ERP software; educate end users on new functionality and implement new functionality upon request. Create integration design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization and/or the IT Department; develop and coordinate acceptance criteria with end users. Create custom report design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization; develop and coordinate acceptance criteria with end users. Collect data, research topics, and gather information in the completion of studies; and make recommendations based on studies regarding business solutions in the ERP system. Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project. Identify and develop application level security; develop and administer security definitions and profiles. Consult and coordinate with information technology and/or system vendors to resolve application/system problems. Enter, maintain and audit data in the ERP system. Assist and/or coordinate the development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system and/or implementation of a new or upgraded ERP system. Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction where needed. Analyze and interpret technical ERP system and functional information and translate/communicate it to end users in a manner that is easily understood. Prepare a variety of periodic and special custom reports; create end user custom reports utilizing vendor's report writer tools. Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives. Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications. Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Represent the County to the public, outside agencies and organizations as well as County employees in a positive and productive manner; participate in outside community and professional groups and committees. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including at least one year experience interpreting and analyzing information system requirements within the assigned functional area. OR Three years of full journey level professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a related field. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Please note : Applicants receiving their degree outside the United States must attach proof of accreditation by a recognized evaluation agency to their application. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: ERP system modules and business processes in finance, accounting, budgeting, human resources, time entry, and/or payroll. Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer's perspective, including roles and responsibilities of the vendor versus the customer organization. Automated notification processes and high-level security-framework. Major business processes supported by ERP systems. Principles of application integration points between all ERP system functions. Generally Accepted Accounting Principles, governmental accounting standars and other governmental account and auditing procedures and standards. Problem diagnosis and troubleshooting techniques. Procedures and methods for testing business functions within ERP systems. Data structures integration and relationships to other functions, design, access, and extraction. Data collection and classification procedures. Systems analysis methods. Principles and practices of training. Principles and practices of motivation, team building and conflict resolution. Customer service practices and strategies. Pertinent local, state and federal laws, ordinances and rules. Modern office procedures, methods and computer equipment. Computer software, including word processing, spreadsheet, and database applications. English usage, spelling, punctuation, and grammar. Principles and practices of general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. Ability to: Provide expert instruction to end-users in person, over the telephone or via e-mail. Detect and direct application/system problems to technical support. Understand the interrelationships between the ERP system and other County systems. Create custom reports by compiling, organizing and interpreting data. Define and document business requirements and procedures. Follow oral and written instructions. Read, understand, analyze, interpret and apply ERP system manuals, written materials and statistical data. Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines. Log and track new releases of software, associated functional upgrades and software patches. Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Analyze complex data, identify discrepancies, develop accurate and concise summaries and tables and draw logical and appropriate conclusions; present technical information and data in an effective manner. Prepare technical written materials and apply statistical formulas. Understand, interpret, and apply local, state, and federal laws, regulations, and pertinent department policies and procedures, including Civil Service rules. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. On a continuous basis, know and understand all aspects of the job; intermittently analyze work materials, technical information, and special projects; identify and interpret technical and numerical information; observe, explain and problem solve operational and technical policies and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist while working at work station; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Management CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 3/5/2021 5:00:00 PM
Job Summary Relocating? Explore all that Mohave County has to offer at: http://www.mohavedevelopment.org/liveandplay/live-play/ The Mohave County Attorney's Office is currently recruiting for an Office Specialist in the Victim Services Office located in Kingman, AZ. The Typical Hiring Salary is $16.85 Depending on qualifications, posting will be used to fill current and future vacancies. Position may be filled as an Underfill: Office Assistant Range 6, Step 1-3: $13.21 - $14.56 Office Assistant Senior Range 8, Step 1-3: $14.56 - $16.05 **Please note this is a Grant Funded position that WILL REQUIRE Travel (by car or by plane) to the North Canyon Justice Court on a regular basis**. ** This position works directly with Victims of Crime as an Advocate who assists with a wide variety of interactions with Crime Victims on a daily basis**. Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. As Assigned to Legal Process: (may include any and/or all of the essential functions above) : Establishes work procedures and priorities. Administers oath of office. Processes correspondence dealing with legal filings. Gives information on problems regarding filings. Handles "bound-overs." Drafts criminal pleadings and other legal documents. Prepares extraditions, waivers, and detainers. Prepares procedural instructions for reference. Distributes monies ordered by the court. Types various legal forms including complaints, judgments of conviction and statements of fact, information, summons, bench warrants, reductions, release of evidence for property, letters, and affidavits. Coordinates work between sections and units. Interviews clients, witnesses and others as required. As Assigned to Legal Secretary Sr.: (may include any and/or all of the essential functions above) : Ensures court dates, files, documents with the courts, and to clients are accurate and complete. Provides information regarding court dates, to attorneys and clients. Takes and transcribes dictation (oral and machine). Types a variety of materials from draft, recording devices, detailed instructions or as individually composed to include, but not limited to, correspondence, legal documents, briefs, minutes, articles, narrative and tabular reports, charts, and numerous other material of general and technical subject. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time: 3/12/2021 5:00 PM Arizona
Mar 01, 2021
Full Time
Job Summary Relocating? Explore all that Mohave County has to offer at: http://www.mohavedevelopment.org/liveandplay/live-play/ The Mohave County Attorney's Office is currently recruiting for an Office Specialist in the Victim Services Office located in Kingman, AZ. The Typical Hiring Salary is $16.85 Depending on qualifications, posting will be used to fill current and future vacancies. Position may be filled as an Underfill: Office Assistant Range 6, Step 1-3: $13.21 - $14.56 Office Assistant Senior Range 8, Step 1-3: $14.56 - $16.05 **Please note this is a Grant Funded position that WILL REQUIRE Travel (by car or by plane) to the North Canyon Justice Court on a regular basis**. ** This position works directly with Victims of Crime as an Advocate who assists with a wide variety of interactions with Crime Victims on a daily basis**. Performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Communicates and acts in a professional manner with the public, co-workers, and work contacts. As Assigned to Legal Process: (may include any and/or all of the essential functions above) : Establishes work procedures and priorities. Administers oath of office. Processes correspondence dealing with legal filings. Gives information on problems regarding filings. Handles "bound-overs." Drafts criminal pleadings and other legal documents. Prepares extraditions, waivers, and detainers. Prepares procedural instructions for reference. Distributes monies ordered by the court. Types various legal forms including complaints, judgments of conviction and statements of fact, information, summons, bench warrants, reductions, release of evidence for property, letters, and affidavits. Coordinates work between sections and units. Interviews clients, witnesses and others as required. As Assigned to Legal Secretary Sr.: (may include any and/or all of the essential functions above) : Ensures court dates, files, documents with the courts, and to clients are accurate and complete. Provides information regarding court dates, to attorneys and clients. Takes and transcribes dictation (oral and machine). Types a variety of materials from draft, recording devices, detailed instructions or as individually composed to include, but not limited to, correspondence, legal documents, briefs, minutes, articles, narrative and tabular reports, charts, and numerous other material of general and technical subject. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulation. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation. Closing Date/Time: 3/12/2021 5:00 PM Arizona
GILA COUNTY HUMAN RESOURCES JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 POSTED: FEBRUARY 10, 2021 OPEN UNTIL FILLED PURPOSE OF THE JOB The purpose of this position is to ensure the safety of Gila County citizens and property by disposing of waste and recycling materials in a cost effective, environmentally responsible manner. To manage the landfill as an enterprise fund, earning all operating and future expansion funds and keeping revenue in line with expense. This position supervises twelve employees, and four Department of Corrections (DOC) inmates; oversees 2.6 million in budget; and $5 million in Financial Assurance to meet regulations. Additionally, incumbents in this position organize and participate in community clean ups, bike recycling program and Earth Day. Position ensures all safety policies and procedures are followed. SUPERVISORY RESPONSIBILITIES Regularly assigns work to other employees and supervises related activities. Provides recommendations on discharging employees, employee disciplinary actions, employee salary increases, hiring employees, employee promotions, handling employee grievances, employee coaching, employee training, evaluating employee performance, granting time off and scheduling work hours of employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Oversees the Management of two landfills, two recycling operations, two Waste Tire collections, and twelve employees, and crew of 4 DOC mates. 20% • Ensures waste disposal operations are conducted to comply with State, Federal and Local regulations. 10% • Provides financial projections to earn revenue of estimated 1.6 million, draft and follow 2.6 million budget, plan expenses. 10% • Develops, promotes and plans recycling opportunities, researches market for best price for disposal of material. 10% • Manages employees by providing training, reviews. Provides input for hiring/termination, promotion and discipline. 10% • Oversees Administrative Clerk Specialist, cover duties in absence on monthly billing, audit scalehouse income and paperwork. 10% • Executes community cleanup programs, recycle bikes for kids and Earth Day promotion for schools. 10% • Plans future expansions of landfills, audits landfill income to support projects, works with State auditors. 10% • Compiles reports to ADEQ on Financial Assurance, SWPPP and Waste Tire report, and monitor 3 closed landfills. 10% • Performs other duties as assigned. BUDGET RESPONSIBILITIES This position reviews, approves for submission, presents departmental budget. Creates reports for earned income and items for Landfill budget, Expansion fund and Waste Tire Fund. PROJECT RESPONSIBILITIES Provides project resources allocation based on pre-approved resources on projects involving organizational planning. ORAL COMMUNICATION DUTIES This position trains colleagues, explains County procedures or processes, responds to public inquiries and leads meetings with vendors. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, internal memos and emails. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Regularly (More than 55% but less than 70% in a year) DEPARTMENT: PW Recycling & Landfill Management POSITION: Recycling & Landfill Operations Manager LOCATION: Globe JOB CODE: 21-014 ANNUAL SALARY: $57,565-$76,273 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED. MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Four (4) years experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED Manager of Landfill Operations Certification KNOWLEDGE REQUIRED Accounting; administration and management; excavation, grading and compaction; Federal, State, Local laws, regulations, statutes and hazardous materials (handling and disposal). SKILLS REQUIRED Customer service; public speaking (large groups); giving presentations (small to medium groups); analyzing training needs; problem solving; diversity awareness; troubleshooting and multi-tasking. ABILITIES REQUIRED Consider options, risks, and benefits; imagine outcomes of particular actions; maintain calm demeanor in stressful situations; read and write minimum High School level; solve problems sensibly and swiftly. PHYSICAL DEMANDS • Occasionally stands to present or give speeches. • Occasionally stands to attend to customers. • Constantly sits to complete reports; regularly sits to operate computers and complete a program. • Occasionally lifts work related materials of up to 25 lbs. in weight. WORK ENVIRONMENT Incumbents in this position constantly spends time in office environment; occasionally spends time in construction areas; and routinely spends time in an automobile. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to health and safety risks. Rarely, may become exposed to telephone verbal abuse by customers or citizens, may encounter emotional customers. May become subject to physical danger, mechanical hazards, chemical hazards, bloodborne pathogens, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. May occasionally required reflective traffic vests, biosafety gear, eye protection and hardhat. CONSEQUENCES OF ERROR Potential errors can result in unfavorable public perceptions and legal ramifications. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time:
Feb 13, 2021
Full Time
GILA COUNTY HUMAN RESOURCES JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 POSTED: FEBRUARY 10, 2021 OPEN UNTIL FILLED PURPOSE OF THE JOB The purpose of this position is to ensure the safety of Gila County citizens and property by disposing of waste and recycling materials in a cost effective, environmentally responsible manner. To manage the landfill as an enterprise fund, earning all operating and future expansion funds and keeping revenue in line with expense. This position supervises twelve employees, and four Department of Corrections (DOC) inmates; oversees 2.6 million in budget; and $5 million in Financial Assurance to meet regulations. Additionally, incumbents in this position organize and participate in community clean ups, bike recycling program and Earth Day. Position ensures all safety policies and procedures are followed. SUPERVISORY RESPONSIBILITIES Regularly assigns work to other employees and supervises related activities. Provides recommendations on discharging employees, employee disciplinary actions, employee salary increases, hiring employees, employee promotions, handling employee grievances, employee coaching, employee training, evaluating employee performance, granting time off and scheduling work hours of employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Oversees the Management of two landfills, two recycling operations, two Waste Tire collections, and twelve employees, and crew of 4 DOC mates. 20% • Ensures waste disposal operations are conducted to comply with State, Federal and Local regulations. 10% • Provides financial projections to earn revenue of estimated 1.6 million, draft and follow 2.6 million budget, plan expenses. 10% • Develops, promotes and plans recycling opportunities, researches market for best price for disposal of material. 10% • Manages employees by providing training, reviews. Provides input for hiring/termination, promotion and discipline. 10% • Oversees Administrative Clerk Specialist, cover duties in absence on monthly billing, audit scalehouse income and paperwork. 10% • Executes community cleanup programs, recycle bikes for kids and Earth Day promotion for schools. 10% • Plans future expansions of landfills, audits landfill income to support projects, works with State auditors. 10% • Compiles reports to ADEQ on Financial Assurance, SWPPP and Waste Tire report, and monitor 3 closed landfills. 10% • Performs other duties as assigned. BUDGET RESPONSIBILITIES This position reviews, approves for submission, presents departmental budget. Creates reports for earned income and items for Landfill budget, Expansion fund and Waste Tire Fund. PROJECT RESPONSIBILITIES Provides project resources allocation based on pre-approved resources on projects involving organizational planning. ORAL COMMUNICATION DUTIES This position trains colleagues, explains County procedures or processes, responds to public inquiries and leads meetings with vendors. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, internal memos and emails. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Regularly (More than 55% but less than 70% in a year) DEPARTMENT: PW Recycling & Landfill Management POSITION: Recycling & Landfill Operations Manager LOCATION: Globe JOB CODE: 21-014 ANNUAL SALARY: $57,565-$76,273 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED. MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Four (4) years experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED Manager of Landfill Operations Certification KNOWLEDGE REQUIRED Accounting; administration and management; excavation, grading and compaction; Federal, State, Local laws, regulations, statutes and hazardous materials (handling and disposal). SKILLS REQUIRED Customer service; public speaking (large groups); giving presentations (small to medium groups); analyzing training needs; problem solving; diversity awareness; troubleshooting and multi-tasking. ABILITIES REQUIRED Consider options, risks, and benefits; imagine outcomes of particular actions; maintain calm demeanor in stressful situations; read and write minimum High School level; solve problems sensibly and swiftly. PHYSICAL DEMANDS • Occasionally stands to present or give speeches. • Occasionally stands to attend to customers. • Constantly sits to complete reports; regularly sits to operate computers and complete a program. • Occasionally lifts work related materials of up to 25 lbs. in weight. WORK ENVIRONMENT Incumbents in this position constantly spends time in office environment; occasionally spends time in construction areas; and routinely spends time in an automobile. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to health and safety risks. Rarely, may become exposed to telephone verbal abuse by customers or citizens, may encounter emotional customers. May become subject to physical danger, mechanical hazards, chemical hazards, bloodborne pathogens, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. May occasionally required reflective traffic vests, biosafety gear, eye protection and hardhat. CONSEQUENCES OF ERROR Potential errors can result in unfavorable public perceptions and legal ramifications. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time:
