TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions Job Classification Service Military Specialty Staff Services Officer I-V Army 36B, 42A, 51C, 89A, 92A, 92Z, 36A, 42B, 42H, 51C, 70C, 70F, 92A, 420A, 920A, 920B Staff Services Officer I-V Navy LS, LSS, PS, YN, YNS, 120X, 641X Staff Services Officer I-V Coast Guard SK, YN, F&S, FIN10, PERS, SEI11, SEI15, WEPS Staff Services Officer I-V Marine Corps 0111, 0147, 0161, 0171, 0431, 0491, 3152, 4821, 8411, 8412, 0102, 0160, 0170, 0430, 2102, 4801, 4802, 4803, 4804, 4810, 6607, 8840, 8862 Staff Services Officer I-V Air Force 2G0X1, 3F0X1, 3F1X1, 4A1X1, 8A200, 8U000, 16GX, 20C0, 30C0, 38FX, 60C0, 63AX, 63G0, 63S0 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as Annual Leave, Sick Leave, Paid Holiday time, Group Insurance, Retirement, and Training and Staff Development Opportunities. Other benefits include longevity pay, merit salary increases, deferred compensation, flexible benefits plans, a 401K retirement plan, direct deposit for paychecks, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. Click HERE to view our Benefits page. FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Jimmy Alvarenga, (512) 389-4548 PHYSICAL WORK ADDRESS: TPWD - Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Performs complex (journey-level) staff services work. Under the direction of the Communications Division Budget Coordinator, assists with providing guidance and training to the division's staff In human resources, accounting, budgeting, records management, property, fleet management, and the Centralized Accounting and Payroll/Personnel System (CAPPS). Provides consultative services to division group directors and support staff. Acts as the division's liaison for Accounts Payable, Human Resources (HR), Bill Analysis, Property, and Fleet Management. Serves as the division's point-of-contact for the internship program. Acts as back-up liaison for Budget, Grants, and fiscal note requests. Requires close communication and coordination with division's branch Administrative Assistants, as well as the Support Resources Division, Financial Resources Division, and Human Resources Division. Represents the division on various committees. Serves as mentor to division's administrative support staff and assists with coordination of division's administrative support team meetings. Maintains confidentiality of sensitive correspondence and communications. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Five years progressively responsible experience in areas such as budget, financial accounting, purchasing, or closely related field. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Education: Graduation from an accredited college or university with a Bachelor's degree in Business, Public Administration, or related field. Licensure: Successful completion of the Basic Texas Purchaser training offered by the Texas Comptroller Office of Public Accounts. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of agency and division programs, policies, and procedures; Knowledge of budget and accounting processes and fiscal practices and procedures; Knowledge of office management and human resource administration; Knowledge of general HR practices such as job postings, personnel action, timesheet management; Knowledge of Fleet Management Knowledge of financial systems; Knowledge of State of Texas purchasing practices and procedures; Knowledge of legislative and appropriations process in the Texas Legislature and political environments affecting Texas Parks and Wildlife Department (TPWD) programs; Knowledge of financial systems (e.g., Oracle, Peoplesoft, QuickBooks, and/or CAPPS); Skill in using MS Word, Excel (i.e., pivot tables, filters, and formulas), and Outlook; Skill in ascertaining areas to be considered confidential and maintaining confidentiality in sensitive matters; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in identifying, researching, and compiling information; Skill in effective verbal and written communication; Skill in coordinating activities; Skill in critical thinking; Ability to make sound judgments in making recommendations on various budget, human resources, and property related issues; Ability to work effectively with numerical detail and to analyze and interpret financial-related data and produce legible and understandable reports; Ability to meet established goals and objectives; Ability to effectively organize workloads; Ability to maintain flexibility and work accurately with frequent interruptions and multiple and changing priorities; Ability to provide guidance and training to division staff on matters relating to human resources, property/fleet, and budget; Ability to understand department organizational structure, key individuals, and assigned roles and responsibilities; Ability to work efficiently and in a dependable, organized, and productive manner; Ability to work independently and as a member of a team; Ability to interpret and apply agency policies and procedures; Ability to analyze and solve work problems: Ability to provide guidance to others; Ability to study and evaluate programs and propose recommendations; Ability to conduct work activities in accordance with TPWD safety programs. WORKING CONDITIONS: Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; alternative work schedule may be available; Teleworking may be available for this position at the discretion of manager and agency; Required to work overtime as necessary, including occasional evening and weekend hours for special assignments; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures. Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Ongoing
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions Job Classification Service Military Specialty Staff Services Officer I-V Army 36B, 42A, 51C, 89A, 92A, 92Z, 36A, 42B, 42H, 51C, 70C, 70F, 92A, 420A, 920A, 920B Staff Services Officer I-V Navy LS, LSS, PS, YN, YNS, 120X, 641X Staff Services Officer I-V Coast Guard SK, YN, F&S, FIN10, PERS, SEI11, SEI15, WEPS Staff Services Officer I-V Marine Corps 0111, 0147, 0161, 0171, 0431, 0491, 3152, 4821, 8411, 8412, 0102, 0160, 0170, 0430, 2102, 4801, 4802, 4803, 4804, 4810, 6607, 8840, 8862 Staff Services Officer I-V Air Force 2G0X1, 3F0X1, 3F1X1, 4A1X1, 8A200, 8U000, 16GX, 20C0, 30C0, 38FX, 60C0, 63AX, 63G0, 63S0 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as Annual Leave, Sick Leave, Paid Holiday time, Group Insurance, Retirement, and Training and Staff Development Opportunities. Other benefits include longevity pay, merit salary increases, deferred compensation, flexible benefits plans, a 401K retirement plan, direct deposit for paychecks, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. Click HERE to view our Benefits page. FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Jimmy Alvarenga, (512) 389-4548 PHYSICAL WORK ADDRESS: TPWD - Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Performs complex (journey-level) staff services work. Under the direction of the Communications Division Budget Coordinator, assists with providing guidance and training to the division's staff In human resources, accounting, budgeting, records management, property, fleet management, and the Centralized Accounting and Payroll/Personnel System (CAPPS). Provides consultative services to division group directors and support staff. Acts as the division's liaison for Accounts Payable, Human Resources (HR), Bill Analysis, Property, and Fleet Management. Serves as the division's point-of-contact for the internship program. Acts as back-up liaison for Budget, Grants, and fiscal note requests. Requires close communication and coordination with division's branch Administrative Assistants, as well as the Support Resources Division, Financial Resources Division, and Human Resources Division. Represents the division on various committees. Serves as mentor to division's administrative support staff and assists with coordination of division's administrative support team meetings. Maintains confidentiality of sensitive correspondence and communications. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Five years progressively responsible experience in areas such as budget, financial accounting, purchasing, or closely related field. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Education: Graduation from an accredited college or university with a Bachelor's degree in Business, Public Administration, or related field. Licensure: Successful completion of the Basic Texas Purchaser training offered by the Texas Comptroller Office of Public Accounts. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of agency and division programs, policies, and procedures; Knowledge of budget and accounting processes and fiscal practices and procedures; Knowledge of office management and human resource administration; Knowledge of general HR practices such as job postings, personnel action, timesheet management; Knowledge of Fleet Management Knowledge of financial systems; Knowledge of State of Texas purchasing practices and procedures; Knowledge of legislative and appropriations process in the Texas Legislature and political environments affecting Texas Parks and Wildlife Department (TPWD) programs; Knowledge of financial systems (e.g., Oracle, Peoplesoft, QuickBooks, and/or CAPPS); Skill in using MS Word, Excel (i.e., pivot tables, filters, and formulas), and Outlook; Skill in ascertaining areas to be considered confidential and maintaining confidentiality in sensitive matters; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in identifying, researching, and compiling information; Skill in effective verbal and written communication; Skill in coordinating activities; Skill in critical thinking; Ability to make sound judgments in making recommendations on various budget, human resources, and property related issues; Ability to work effectively with numerical detail and to analyze and interpret financial-related data and produce legible and understandable reports; Ability to meet established goals and objectives; Ability to effectively organize workloads; Ability to maintain flexibility and work accurately with frequent interruptions and multiple and changing priorities; Ability to provide guidance and training to division staff on matters relating to human resources, property/fleet, and budget; Ability to understand department organizational structure, key individuals, and assigned roles and responsibilities; Ability to work efficiently and in a dependable, organized, and productive manner; Ability to work independently and as a member of a team; Ability to interpret and apply agency policies and procedures; Ability to analyze and solve work problems: Ability to provide guidance to others; Ability to study and evaluate programs and propose recommendations; Ability to conduct work activities in accordance with TPWD safety programs. WORKING CONDITIONS: Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; alternative work schedule may be available; Teleworking may be available for this position at the discretion of manager and agency; Required to work overtime as necessary, including occasional evening and weekend hours for special assignments; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures. Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Ongoing
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Description: Position Summary Under the direction of the Cal Coast Student Financial Center Director, the Billing Liaison will strategically support retention initiatives related to student financial aid and student billing. The purpose of this position is to increase student success as it relates to a student’s financial obligations to the University in partnership with the Financial Aid Office, Student Account Services and Basic Needs/ECRT. This includes assisting students in assessing resources that can be used to cover outstanding balances due to the University, and tuition and fees going forward. This also includes working with other departments on campus to gather information and obtain resources that are available to students. The intent is to retain students through graduation by providing financial advice and other resources necessary in achieving that goal. This position is responsible for reaching out to groups of students in person, via social media, and other means to educate them about University financial deadlines including financial aid application deadlines, scholarship deadlines and student billing deadlines. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices- the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President. The CCSFC’s focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and Student Account Services (SAS) by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are. The CCSFC will provide student and families with information related to the following areas: Financial Aid Application Assistance Financial Aid Resources- types of financial aid available Scholarship Application Processes Scholarship Resources- types of scholarships available SDSU Educational Costs- tuition, fee and housing costs Student Financial Aid Disbursements Student Billing Information Student Fee Waiver information and processes Financial Literacy Counseling in partnership with Cal Coast Credit Union The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) and a designated training coordinator (SSP III) with direct reporting lines to Student Affairs & Campus Diversity Assistant Vice President. The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Division of Student Affairs and Campus Diversity, click here . Education and Experience Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience. Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Key Qualifications Excellent skills communicating with prospective students, current students, parents, high school counselors, and other student service personnel while maintaining tact and professionalism in difficult situations. Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc. Knowledge of scholarship and financial aid related deadlines and reporting requirements. Ability to interpret and revise the needs analysis and financial aid award for individual students. Ability to read and interpret federal income tax transcripts and understand their relationship to the needs analysis process and federal verification requirements. Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student’s unique situation, and provide appropriate recommendations for planning strategies. Experience working with the PeopleSoft Campus Solutions Financial Aid (FA) Module to administer financial aid and scholarships. Experience working in a Financial Aid Department at a CSU and using CSU developed CMS Baseline modifications to the standard delivered PeopleSoft Campus Solutions FA module. Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education or other experience or activities. Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment. Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation. Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students. Ability to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs at San Diego State University. Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the University. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2023. To receive full consideration, apply by May 8, 2023. The position will remain open until filled. CSU Vaccine Policy : The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled
Description: Position Summary Under the direction of the Cal Coast Student Financial Center Director, the Billing Liaison will strategically support retention initiatives related to student financial aid and student billing. The purpose of this position is to increase student success as it relates to a student’s financial obligations to the University in partnership with the Financial Aid Office, Student Account Services and Basic Needs/ECRT. This includes assisting students in assessing resources that can be used to cover outstanding balances due to the University, and tuition and fees going forward. This also includes working with other departments on campus to gather information and obtain resources that are available to students. The intent is to retain students through graduation by providing financial advice and other resources necessary in achieving that goal. This position is responsible for reaching out to groups of students in person, via social media, and other means to educate them about University financial deadlines including financial aid application deadlines, scholarship deadlines and student billing deadlines. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices- the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President. The CCSFC’s focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and Student Account Services (SAS) by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are. The CCSFC will provide student and families with information related to the following areas: Financial Aid Application Assistance Financial Aid Resources- types of financial aid available Scholarship Application Processes Scholarship Resources- types of scholarships available SDSU Educational Costs- tuition, fee and housing costs Student Financial Aid Disbursements Student Billing Information Student Fee Waiver information and processes Financial Literacy Counseling in partnership with Cal Coast Credit Union The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) and a designated training coordinator (SSP III) with direct reporting lines to Student Affairs & Campus Diversity Assistant Vice President. The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Division of Student Affairs and Campus Diversity, click here . Education and Experience Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience. Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Key Qualifications Excellent skills communicating with prospective students, current students, parents, high school counselors, and other student service personnel while maintaining tact and professionalism in difficult situations. Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc. Knowledge of scholarship and financial aid related deadlines and reporting requirements. Ability to interpret and revise the needs analysis and financial aid award for individual students. Ability to read and interpret federal income tax transcripts and understand their relationship to the needs analysis process and federal verification requirements. Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student’s unique situation, and provide appropriate recommendations for planning strategies. Experience working with the PeopleSoft Campus Solutions Financial Aid (FA) Module to administer financial aid and scholarships. Experience working in a Financial Aid Department at a CSU and using CSU developed CMS Baseline modifications to the standard delivered PeopleSoft Campus Solutions FA module. Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education or other experience or activities. Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment. Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation. Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students. Ability to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs at San Diego State University. Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the University. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2023. To receive full consideration, apply by May 8, 2023. The position will remain open until filled. CSU Vaccine Policy : The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Description: Type of Appointment: Full-time, Management Personnel Plan (MPP III) Anticipated Salary Range: $125,000 to $145,000 Yearly (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: April 3, 2023 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three References THE DEPARTMENT: IT&IP supports and promotes the mission of the university through the strategic use of information and technology resources of the faculty, staff, and students to support and enhance the teaching and learning environment. IT&IP provides technologies, strategies, leadership, and support, all of which enhance teaching, learning, and the quality of the student experience, personal productivity, and administrative effectiveness. IT Applications provides services and support for Campus Applications for specific departments and campus-wide clientele; Enterprise Systems (such as integrated modules for Financial, Human Resources, and the Student System); Administrative Support via 3rd party software (such as for Housing, ASI, Parking, Police, Facilities, Academic Program specific to a department, college, or division); and Media Vision & Web Technical Development for the university. Enterprise Applications is a department within IT Applications and has a responsibility to provide systems analysis, programming, some reporting, technical support, consultation, and testing of the enterprise-wide system for the campus. Currently, Oracle’s PeopleSoft System is used by the campus for Financials, Human Resources, and Student Administration. The unit assists in and tracks testing protocols related to patches and upgrades in PeopleSoft modules; supports the development of dashboards and database reports; works with departments, users, and subject matter experts to improve functionality and troubleshoot issues as they arise; administers user security for PeopleSoft, tracks technology projects and tasks, coordinates resources to assure the timely delivery of services and project completion. DUTIES AND RESPONSIBILITIES: Leadership and Management Under the general direction of the Executive Director, Enterprise Application and Data Warehouse, provides vision, leadership, and coordinated delivery of services related to supporting PeopleSoft Enterprise-Wide Applications and its modules. Coordinates PeopleSoft data with other application services that include portal, OnBase, administrative areas, Data Warehouse, and OBIEE/ODI Dashboards. Direct and manage the Enterprise Applications Department, a unit within IT. Oversee the ongoing support and maintenance for the enterprise-wide PeopleSoft applications to ensure data integrity and accuracy. Delegate responsibilities as needed and assign workload based on the area of expertise, department operational directives, division, and campus priorities. Refer and communicate issues to the appropriate technical/programming staff for resolution. Empower staff to make independent decisions at appropriate operational levels. Maintain the rotation of staff among the functional areas for cross-training and backup system support across all enrollment functions Guide and assist staff in formulating and tracking individual performance goals and/or work plans that enhance and support the department's mission and goals. Function as a HEERA manager and provide first-or-second-level supervision of full-time professionals, administrative assistant(s), and student workers. Train, supervise, evaluate and hire professional technical staff; recommend and refer personnel action to the Executive Director, Enterprise Application and Data Warehouse. Assess and analyze the abilities of technical staff and complete performance evaluations. Meet regularly with direct reports to assess their progress toward established goals, provide support and direction, promote accountability, and acknowledge meritorious performance. Provide professional development opportunities to promote collegiality, teamwork, and skilled and ethical performance. Approve time and attendance online reporting and leave forms. Responsible for adherence to Union contracts, University policy, and promoting a diverse work environment. Assess and analyze the abilities of technical staff to guide and assist staff in formulating individual performance goals and/or work plans that enhance and support the department's mission and goals. Review positions on an ongoing basis to maximize the utilization of staff in meeting current and projected operation needs, employ staff with skills, interests, and growth opportunities that best match position responsibilities and provide opportunities for growth and advancement. Facilitate job rotations and support cross training efforts. Serve as “Administrator-in-Charge” when designated in the absence of the the Executive Director, Enterprise Application and Data Warehouse. Meet regularly with the Executive Director, Enterprise Applications and Data Warehouse, and department leadership team to advise and receive direction related to personnel, budget, procurement, planning, and overall management of unit operations. Develop work plans and technology/service implementation plans in support of unit operations or projects. Identify opportunities for the enhanced use of information and technology. Identify problems and envision alternatives and solutions in a collaborative environment. Use sound judgment and decision-making in order to find solutions and implement appropriate and timely resolutions. Deliver presentations and facilitate large and small group meetings; conduct training on various topics related to the use of university data and software solutions. Work with other divisional technical staff as appropriate to coordinate and assist in various technical support activities; share information and seek assistance. Interact and collaborate with staff, administrators, and faculty on a regular basis. Demonstrate excellence in technical communication skills, interpersonal interactions, and written correspondence with Department, Division, University staff, and external vendors/contacts in person, by telephone, and via mail/email. Communicate with appropriate management and staff members regarding imminent information systems or data security problems and arranges for alternatives. Enterprise Application Support Serve as the PeopleSoft Administration representative for Cal Poly Pomona on the CSU System-wide User Groups such as TUG, HUG, FUG, and SAUG. Serve as a conduit for information between user groups and the campus and contributes to the development and enhancement of the system-wide CMS structure and service-oriented products and processes. Manage and provide oversight for the accomplishment of goals and objectives as related to the implementation and resource management of the PeopleSoft enterprise-wide system based upon established campus priorities. Identify, prioritize and manage day-today operations and development initiatives in support of institutional goals and service improvement. Provide consultative support and expertise in the administration of the student system database. Provides functional advice and expertise to the functional areas to ensure optimal system use and performance; research delivered applications and best practices; assist with the development of specifications for modifications, data extracts, interfaces, and compatibility with third-party software. Provide coordination and stewardship of enhancements to existing functions (i.e., use of features not currently in production) Facilitate fit/gap analysis and business process review to align appropriate business processes and system performance/functionality. Coordinate and monitor functional test process and migration for patches/fixes and ongoing baseline releases. Provide oversight and direction for the self-service portal and campus community functions of the database system. Participate in security and access administration to recommend and implement policies and procedures for campus use; assist with troubleshooting as needed. Coordinate user access for enhancements and new implementation. This includes controls for data confidentiality and security, the creation, assignment and monitoring of appropriate user profiles, permission lists and roles, development of user access request and notification process. Prepare progress reports and inform the Executive Director, Enterprise Application and Data Warehouse, of project status and deviation from goals; prepare reports for management guidance. Systems Analysis and Development Work within the division of the university to assist other offices with technology issues such as: process mapping and design, assessment of technology needs, requirements for custom reports, and other projects as requested. Collaborate on interfaces between PeopleSoft and other campus systems. Serve as the primary resource for the investigation, evaluation, design, development, operation, implementation, and maintenance of process automation. Analyze existing departmental information needs in order to define reports for trend analysis and decision-making. Lead the programming and testing of new applications to ensure project success. Facilitate scheduled/un-scheduled mods, upgrades, and maintenance packs with the change management process of IT. Work closely with functional areas and programming staff to coordinate development of electronic data exchange programs with PeopleSoft where appropriate. Assist with the implementation of new PeopleSoft modules or the modification of those that do not meet current needs. Compose and develop complex applications reports and queries from the PeopleSoft Student Information System to departments with data needs. Develop, maintain, and utilize assessment tools that measure staff performance, the effectiveness of processes, timeliness of notification to students, and general office productivity. Coordinate, schedule, and test upgrades to the PeopleSoft Student Administration. Coordinate security access to PeopleSoft, review forms, and access for faculty and staff. Coordinate the documentation of process guides for SA Security, Student Groups, Advising, and other academic-related functions. QUALIFICATIONS: Master’s Degree OR Bachelor’s Degree and a year of relevant graduate program course work can substitute for experience on a year to year basis up to 3 years 5 years of progressively responsible experience in managing systems and or technology projects, supervision of professional, technical and /or administrative staff. Familiarity with process analysis techniques and flow charting, ability to understand and interpret technical information and communicate technical information to non-technical individuals, familiarity with professional development and progressive discipline techniques, ability to understand and interpret complex policies and related documents. Strong interpersonal and written/oral communication skills and ability to work in a team environment. Ability to lead, motivate, manage, train and develop staff. Experience with project management tools and ability to track progress to ensure timely completion of projects and tasks. Experience in or extensive knowledge of enrollment services functions such as registration, admissions, financial aid, orientation, and complex student information systems. Working knowledge of PeopleSoft Financials and HCM. PREFERRED EXPERIENCE: Prior management experience within a comprehensive or large university environment, preferably a California State University campus or a University of California campus, in a technology-related environment. Demonstrated ability to work proactively and creatively in a fast paced and ever changing environment. Ability to work collaboratively in a decentralized environment with multiple and diverse priorities by basing decisions on sound judgment and discretion. Demonstrated technical knowledge and ability to coordinate systems and applications needs analysis, conduct feasibility studies, develop operating procedures, and process automation for complex manual procedures. Expertise in critical support services, complex applications support; excellent customer service. Experience coordinating technical support for complex applications Experience developing, implementing and maintaining applications and database solutions. Demonstrated ability to transition between strategic vision and operational details in order to successfully define and implement department goals in alignment with division and university goals and core values. Ability to effectively use strong communication skills to achieve continuous improvement in communications internally and externally to the department. Possess strong interpersonal skills that model the characteristics of a learning-centered organization. Experience in developing and conducting IT training to technical and non-technical users Effective communication skills and demonstrated ability to communicate with technical and nontechnical users. Demonstrated ability to offer constructive opinions and alternative solutions to a problem, and be supportive of the final decision once it has been made. Ability to define problems, research and analyze data requirements, establish facts, draw valid conclusions, and interpret an extensive variety of technical and functional processes. COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled
Description: Type of Appointment: Full-time, Management Personnel Plan (MPP III) Anticipated Salary Range: $125,000 to $145,000 Yearly (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: April 3, 2023 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three References THE DEPARTMENT: IT&IP supports and promotes the mission of the university through the strategic use of information and technology resources of the faculty, staff, and students to support and enhance the teaching and learning environment. IT&IP provides technologies, strategies, leadership, and support, all of which enhance teaching, learning, and the quality of the student experience, personal productivity, and administrative effectiveness. IT Applications provides services and support for Campus Applications for specific departments and campus-wide clientele; Enterprise Systems (such as integrated modules for Financial, Human Resources, and the Student System); Administrative Support via 3rd party software (such as for Housing, ASI, Parking, Police, Facilities, Academic Program specific to a department, college, or division); and Media Vision & Web Technical Development for the university. Enterprise Applications is a department within IT Applications and has a responsibility to provide systems analysis, programming, some reporting, technical support, consultation, and testing of the enterprise-wide system for the campus. Currently, Oracle’s PeopleSoft System is used by the campus for Financials, Human Resources, and Student Administration. The unit assists in and tracks testing protocols related to patches and upgrades in PeopleSoft modules; supports the development of dashboards and database reports; works with departments, users, and subject matter experts to improve functionality and troubleshoot issues as they arise; administers user security for PeopleSoft, tracks technology projects and tasks, coordinates resources to assure the timely delivery of services and project completion. DUTIES AND RESPONSIBILITIES: Leadership and Management Under the general direction of the Executive Director, Enterprise Application and Data Warehouse, provides vision, leadership, and coordinated delivery of services related to supporting PeopleSoft Enterprise-Wide Applications and its modules. Coordinates PeopleSoft data with other application services that include portal, OnBase, administrative areas, Data Warehouse, and OBIEE/ODI Dashboards. Direct and manage the Enterprise Applications Department, a unit within IT. Oversee the ongoing support and maintenance for the enterprise-wide PeopleSoft applications to ensure data integrity and accuracy. Delegate responsibilities as needed and assign workload based on the area of expertise, department operational directives, division, and campus priorities. Refer and communicate issues to the appropriate technical/programming staff for resolution. Empower staff to make independent decisions at appropriate operational levels. Maintain the rotation of staff among the functional areas for cross-training and backup system support across all enrollment functions Guide and assist staff in formulating and tracking individual performance goals and/or work plans that enhance and support the department's mission and goals. Function as a HEERA manager and provide first-or-second-level supervision of full-time professionals, administrative assistant(s), and student workers. Train, supervise, evaluate and hire professional technical staff; recommend and refer personnel action to the Executive Director, Enterprise Application and Data Warehouse. Assess and analyze the abilities of technical staff and complete performance evaluations. Meet regularly with direct reports to assess their progress toward established goals, provide support and direction, promote accountability, and acknowledge meritorious performance. Provide professional development opportunities to promote collegiality, teamwork, and skilled and ethical performance. Approve time and attendance online reporting and leave forms. Responsible for adherence to Union contracts, University policy, and promoting a diverse work environment. Assess and analyze the abilities of technical staff to guide and assist staff in formulating individual performance goals and/or work plans that enhance and support the department's mission and goals. Review positions on an ongoing basis to maximize the utilization of staff in meeting current and projected operation needs, employ staff with skills, interests, and growth opportunities that best match position responsibilities and provide opportunities for growth and advancement. Facilitate job rotations and support cross training efforts. Serve as “Administrator-in-Charge” when designated in the absence of the the Executive Director, Enterprise Application and Data Warehouse. Meet regularly with the Executive Director, Enterprise Applications and Data Warehouse, and department leadership team to advise and receive direction related to personnel, budget, procurement, planning, and overall management of unit operations. Develop work plans and technology/service implementation plans in support of unit operations or projects. Identify opportunities for the enhanced use of information and technology. Identify problems and envision alternatives and solutions in a collaborative environment. Use sound judgment and decision-making in order to find solutions and implement appropriate and timely resolutions. Deliver presentations and facilitate large and small group meetings; conduct training on various topics related to the use of university data and software solutions. Work with other divisional technical staff as appropriate to coordinate and assist in various technical support activities; share information and seek assistance. Interact and collaborate with staff, administrators, and faculty on a regular basis. Demonstrate excellence in technical communication skills, interpersonal interactions, and written correspondence with Department, Division, University staff, and external vendors/contacts in person, by telephone, and via mail/email. Communicate with appropriate management and staff members regarding imminent information systems or data security problems and arranges for alternatives. Enterprise Application Support Serve as the PeopleSoft Administration representative for Cal Poly Pomona on the CSU System-wide User Groups such as TUG, HUG, FUG, and SAUG. Serve as a conduit for information between user groups and the campus and contributes to the development and enhancement of the system-wide CMS structure and service-oriented products and processes. Manage and provide oversight for the accomplishment of goals and objectives as related to the implementation and resource management of the PeopleSoft enterprise-wide system based upon established campus priorities. Identify, prioritize and manage day-today operations and development initiatives in support of institutional goals and service improvement. Provide consultative support and expertise in the administration of the student system database. Provides functional advice and expertise to the functional areas to ensure optimal system use and performance; research delivered applications and best practices; assist with the development of specifications for modifications, data extracts, interfaces, and compatibility with third-party software. Provide coordination and stewardship of enhancements to existing functions (i.e., use of features not currently in production) Facilitate fit/gap analysis and business process review to align appropriate business processes and system performance/functionality. Coordinate and monitor functional test process and migration for patches/fixes and ongoing baseline releases. Provide oversight and direction for the self-service portal and campus community functions of the database system. Participate in security and access administration to recommend and implement policies and procedures for campus use; assist with troubleshooting as needed. Coordinate user access for enhancements and new implementation. This includes controls for data confidentiality and security, the creation, assignment and monitoring of appropriate user profiles, permission lists and roles, development of user access request and notification process. Prepare progress reports and inform the Executive Director, Enterprise Application and Data Warehouse, of project status and deviation from goals; prepare reports for management guidance. Systems Analysis and Development Work within the division of the university to assist other offices with technology issues such as: process mapping and design, assessment of technology needs, requirements for custom reports, and other projects as requested. Collaborate on interfaces between PeopleSoft and other campus systems. Serve as the primary resource for the investigation, evaluation, design, development, operation, implementation, and maintenance of process automation. Analyze existing departmental information needs in order to define reports for trend analysis and decision-making. Lead the programming and testing of new applications to ensure project success. Facilitate scheduled/un-scheduled mods, upgrades, and maintenance packs with the change management process of IT. Work closely with functional areas and programming staff to coordinate development of electronic data exchange programs with PeopleSoft where appropriate. Assist with the implementation of new PeopleSoft modules or the modification of those that do not meet current needs. Compose and develop complex applications reports and queries from the PeopleSoft Student Information System to departments with data needs. Develop, maintain, and utilize assessment tools that measure staff performance, the effectiveness of processes, timeliness of notification to students, and general office productivity. Coordinate, schedule, and test upgrades to the PeopleSoft Student Administration. Coordinate security access to PeopleSoft, review forms, and access for faculty and staff. Coordinate the documentation of process guides for SA Security, Student Groups, Advising, and other academic-related functions. QUALIFICATIONS: Master’s Degree OR Bachelor’s Degree and a year of relevant graduate program course work can substitute for experience on a year to year basis up to 3 years 5 years of progressively responsible experience in managing systems and or technology projects, supervision of professional, technical and /or administrative staff. Familiarity with process analysis techniques and flow charting, ability to understand and interpret technical information and communicate technical information to non-technical individuals, familiarity with professional development and progressive discipline techniques, ability to understand and interpret complex policies and related documents. Strong interpersonal and written/oral communication skills and ability to work in a team environment. Ability to lead, motivate, manage, train and develop staff. Experience with project management tools and ability to track progress to ensure timely completion of projects and tasks. Experience in or extensive knowledge of enrollment services functions such as registration, admissions, financial aid, orientation, and complex student information systems. Working knowledge of PeopleSoft Financials and HCM. PREFERRED EXPERIENCE: Prior management experience within a comprehensive or large university environment, preferably a California State University campus or a University of California campus, in a technology-related environment. Demonstrated ability to work proactively and creatively in a fast paced and ever changing environment. Ability to work collaboratively in a decentralized environment with multiple and diverse priorities by basing decisions on sound judgment and discretion. Demonstrated technical knowledge and ability to coordinate systems and applications needs analysis, conduct feasibility studies, develop operating procedures, and process automation for complex manual procedures. Expertise in critical support services, complex applications support; excellent customer service. Experience coordinating technical support for complex applications Experience developing, implementing and maintaining applications and database solutions. Demonstrated ability to transition between strategic vision and operational details in order to successfully define and implement department goals in alignment with division and university goals and core values. Ability to effectively use strong communication skills to achieve continuous improvement in communications internally and externally to the department. Possess strong interpersonal skills that model the characteristics of a learning-centered organization. Experience in developing and conducting IT training to technical and non-technical users Effective communication skills and demonstrated ability to communicate with technical and nontechnical users. Demonstrated ability to offer constructive opinions and alternative solutions to a problem, and be supportive of the final decision once it has been made. Ability to define problems, research and analyze data requirements, establish facts, draw valid conclusions, and interpret an extensive variety of technical and functional processes. COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled