City and County of Denver Denver, Colorado, United States
Aug 11, 2020Full Time
About Our Job This posting will accept applications until August 16th. Please apply as soon as possible. About Denver Human Services Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you! The Performance Improvement and Accountability Division (PIAD) of Denver Human Services is seeking out a flexible, adaptable, and detail-oriented individual to serve as a Document Management Technician II. In this role, you will be responsible for conducting the in-depth research of and reviewing and triaging applications and cases for services provided by the Family and Adult Assistance Division (FAAD). You will also be charged with managing the PEAK application inbox for Denver County in the Colorado Benefit Management System (CBMS) and imaging those documents in the Work Management System (WMS). Additionally, the Document Management Technician II: Reviews and evaluates applications and/or documents (both paper and electronic) submitted by clients for public assistance programs to verify completeness and acceptability and sends application and/or documents to Supervisor or Lead when they should be processed by another county. Contacts clients to schedule interview and/or to verify information submitted on documents that are used to determine eligibility for assistance programs. Researches databases to determine and identify key information and data elements related to submitted applications and documents. Prepares and organizes paper applications and/or documents and then performs all aspects of scanning including using and manipulating imaging equipment and software and ensuring that scanned images meet quality standards. Uses public assistance program knowledge and information obtained through database research to input critical data, categorize and route associated applications and/or documents as well as create workflow tasks within systems. Performs quality assurance by examining and checking the accuracy of work done by team members and communicating and resolving errors identified. Reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective document management. Tracks and communicates issues that occur while performing document management operations. Follows Federal and State regulations regarding timeliness and quality for public assistance applications. Performs other related duties as assigned. This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org . About You Our ideal candidate will have: Familiarity with the document imaging process within Content Management at Denver Human Services (DHS) The ability to embrace change Comfort and adaptability to changing technology Eligibility knowledge We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of clerical experience and one (1) year of experience as a Document Management Technician I. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CC3144 Document Management Technician II To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $19.85 - $28.98 Starting Pay Based on education and experience Agency Denver Human Services Assessment Requirement Administrative Professional The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.