City and County of Denver Denver, Colorado, United States
Sep 18, 2020Full Time
About Our Job This posting will accept applications until September 27th. Please apply as soon as possible. About Denver Human Services Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you! The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Technician I. Child Support Services (CSS) partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, child care, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents. The Child Support Technician I: Works closely with families, City Attorneys and the judicial system to modify medical and financial support orders to ensure that they are "right-sized" and accurately reflect the parent's current ability to financially support their children Receives and reviews referrals from a variety of sources and determines the next appropriate steps needed to initiate child support obligations. Conducts intake interviews to assist clients with child support applications, gather information and documentation, and answer questions related to the child support process. Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews. Responds to a variety of questions, explains policies, procedures, and processes, and provides child support related information to various stakeholders. Enters and maintains client records in various databases ranging from updating demographic information to posting child support orders. Reviews court orders and minutes and drafts "Entry of Appearance" notices as necessary. Works with Assistance Program employees at Human Services to sanction benefits when clients are nonresponsive. Determines the status of a case and transfers it accordingly for child support orders to be established, enforced or modified. By position, schedules and monitors tests involving the establishment of paternity. By position, initiates foster care parent fees. Performs other related duties as assigned or requested. About You Our ideal candidate has: A passion for public service, and improving the lives of families. Bilingual Spanish Experience multi-tasking in a fast-paced work environment. The ability to embrace change and innovative work processes. A desire to make a difference, engaging customers with a solution oriented approach through phone, email and face-to-face contact. Commitment towards going above and beyond in challenging situations. Strong negotiation skills, accuracy, and attention to detail. We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education Requirement Associate's Degree in Human Services, Public Administration or a related field. Experience Requirement Two (2) years of experience performing office support work. Education & Experience Equivalency One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CA2900 Child Support Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.13 - $29.39 Starting Pay $20.13 - $24.76, Based on education and experience Agency Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.