NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 04, 2021
Full Time
NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 02, 2021
Full Time
NOTES All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • Fair and impartial administration of justice; • Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • the fair and impartial administration of justice; • protection of constitutional and statutory rights and liberties; • equal access to justice for all in a safe and dignified environment; • efficient, effective and accountable resolution of disputes; • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 02, 2021
Full Time
NOTES This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • the fair and impartial administration of justice; • protection of constitutional and statutory rights and liberties; • equal access to justice for all in a safe and dignified environment; • efficient, effective and accountable resolution of disputes; • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual speaking candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. Employment is contingent upon passage of a criminal record check. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 01, 2021
Full Time
NOTES Bilingual speaking candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. Employment is contingent upon passage of a criminal record check. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bi-lingual applicants encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Finish Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Mar 31, 2021
Full Time
NOTES Bi-lingual applicants encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Finish Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Branch Employment page at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Middlesex Probate & Family Court has locations in Woburn and Lowell. Travel to either location may be required for temporary coverage purposes. Applicants that can speak Spanish, Portuguese, Vietnamese, or Chinese are preferred. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. District Court Organizational Profile https://www.mass.gov/orgs/probate-and-family-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; and, Performs related duties as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are preferred qualifications for this position: Ability to speak a second langugage; specifically, Spanish, Portuguese, Vietnamese, or Chinese. Understanding of the probate or family court cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 12, 2021
Full Time
NOTES Middlesex Probate & Family Court has locations in Woburn and Lowell. Travel to either location may be required for temporary coverage purposes. Applicants that can speak Spanish, Portuguese, Vietnamese, or Chinese are preferred. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. District Court Organizational Profile https://www.mass.gov/orgs/probate-and-family-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; and, Performs related duties as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Below are preferred qualifications for this position: Ability to speak a second langugage; specifically, Spanish, Portuguese, Vietnamese, or Chinese. Understanding of the probate or family court cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual speaking candidates are encouraged to apply. This position is located in Lawrence, MA This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 07, 2021
Full Time
NOTES Bilingual speaking candidates are encouraged to apply. This position is located in Lawrence, MA This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court POSITION SUMMARY This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. MAJOR DUTIES Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro PLEASE NOTE: Employment is contingent upon passage of a criminal record check. If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity. No applications or resumes will be accepted by hand, mail, fax, or email delivery. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
ABOUT THE POSITION Clark County is seeking qualified candidates to apply for the Family Services Specialist I/II position. Candidates from this recruitment will initially fill the Department of Family Services academy. This posting may be used to fill future vacancies in the Departments of Social Service and Juvenile Justice Services. Clark County Department of Family Services is the local child welfare agency whose role it is to help keep children safe. The Family Services Specialist is an entry level position which performs a variety of professional child welfare and protection duties to support the safety, permanency and wellbeing of children. They perform various assessments and implement treatment and behavioral intervention techniques for clients that have been identified as abused, neglected and abandoned, behaviorally or emotionally impaired or medically fragile. Family Services Specialists will begin working in one of our three divisions: Hotline/Intake, CPS/NIA, or Permanency. In other jurisdictions this position may be considered a Social Worker. The Family Services Specialist position for Clark County Social Service performs a variety of independent professional casework to assist with intervention and focus on achieving adult client self-sufficiency. The position conducts interviews with clients to obtain information for program/service eligibility. Assessments of the client's support systems are completed to implement a service plan by the Family Services Specialist. Based on client information and agency guidelines, a determination is made for programs and services, which include client participation in a case management program and interaction with co-workers, community partners and other professionals. The Family Services Specialist position for the Department of Juvenile Justice Services performs a variety of independent professional assessment and casework to support youth with school attendance and achievement and assist the family unit with stabilization and functioning. The position conducts interviews with youth and their families in order to identify areas of need and develop responsive case plans. The approach is family-centered and strength-based and includes joining with families to establish positive working relationships. Family Services Specialist I: $24.44- $37.87 Hourly Family Services Specialist II: $26.36 - $40.89 Hourly This examination will establish an Open Competitive and Promotional list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by the Office of Human Resources. The Family Services Specialist I is a training underfill position: upon successful completion of the probationary period (520 hours worked to 2,080 hours worked) and the training program, which is up to two (2) years, the successful candidate will be non-competitively promoted to Family Services Specialist II. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. This recruitment may be used to fill term (Limited-Permanent) positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. The first group of applications meeting minimum qualifications will be invited to the 1st written examination scheduled for the week(s) of April 23, 2021 and/or May 3, 2021 (please note this date is subject to change). Those passing the written examination will be invited to interview the week(s) of May 17, 2021 and/or May 24, 2021 for the Department of Family Services. Subsequent applications will be periodically screened for minimum qualifications and invited to future testing dates, which may vary. THE EXAMINATION PROCESS: This is an open and continuous recruitment; therefore, testing dates will vary depending on when the application was received and reviewed by Human Resources for meeting minimum qualifications. There will be multiple parts to the examination process for the Family Services Specialist I/II position: Written Examination - Must pass with a 70% or higher Oral Board Interview - Varies based on department Written Examination : Candidates meeting the minimum qualifications will be invited to participate in the written examination. Invitations will be sent out via e-mail. Specific dates of the examination will be determined by the date applications are received and reviewed for meeting minimum qualifications. Candidates with a score of 70 and above on the Written Examination will be placed on the Eligibility List. Oral Board Interview : Candidates placed on the Eligibility List will be notified via email if they are selected to interview for a department. Specific interview dates will be determined by the date application is received and reviewed for minimum qualifications and when the written examination was successfully completed. MINIMUM REQUIREMENTS Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Education and Experience: Family Services Specialist I - Bachelor's Degree in Social Work, Child Development, Psychology, Special Education, Behavioral Science, Counseling, Early Childhood Education, Health Science, Human Services, Education, Nursing, Criminal Justice, Social Services, Sociology, Public Administration, Business Administration, Communications, Marketing or Social Science. Family Services Specialist II - In addition to the above: Two (2) years full-time experience providing protective casework/counseling services, assessments or treatment services in a child welfare, social service, juvenile justice and/or residential setting. Working Conditions: Work under potentially abusive, hazardous or emergency conditions. May work evening, night, weekend and holiday shifts. Some positions may require possession of a personal vehicle, which may be used for work purposes. Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES General Family Services Tasks Performed in All Positions Drives a vehicle to transport children and/or family members, make home visits and other in-person contacts and to attend meetings; Some positions may require possession of a personal vehicle, which may be used for work purposes. Participates on various multi-disciplinary teams regarding clients; Contributes to the efficiency and effectiveness of the department's service to its clients by offering suggestions and directing or participating as an active member of a work team/unit/division; Works in a typical human services, detention, or public safety setting; Uses standard office equipment, reads printed materials and a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors; Communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public; Uses critical thinking skills to evaluate complex problems and alternatives; Employs sound judgment consistent with various social work principles and practices when appropriate; Works with the justice system and testifies in court; Facilitates, supervises and documents parental and sibling visitation. In the Department of Family Services , the Family Service Specialist I/II functions as a primary position to each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to any of the following units. Child Protective Services (CPS) & Hotline Takes, screens and documents incoming phone calls from various community sources regarding potential child abuse and/or neglect complaints; Interviews children, parents, and family members, representatives from various agencies and others, in person and on the phone to obtain and verify pertinent information regarding potential child abuse and neglect referrals; Assess immediate safety needs of children to include both their physical and mental health; Arranges for immediate response to emergency calls, immediate removal and placement of children when warranted and collaboration with various Law Enforcement agencies. Child Receiving/Placement Receives children being admitted into protective custody, makes admission determinations and processes the admissions; Assesses the immediate needs of children regarding physical and mental health; Identifies relative and/or foster care placements for children. Permanency Case Management (Out of Home, In-Home and Adoptions) Provides on-going assessment of the future risk of harm to children and needed services to reduce the risks of future harm; Plans for children, focusing on the goal of preserving their family, reunification, or achieving permanent placement in another family; Provides services to families with child abuse and/or neglect issues in a variety of settings including family homes, foster care, adoptive homes, relative care and other alternative out-of-home placements; Develops collaborative case plans with families and key parties to address barriers to child safety and revises plans with children and families; Assists in meeting case plan goals and provides regular monitoring of case progress; Makes referrals to community agencies and develops case strategies for short- and long-term assistance and problem resolution; Performs crisis intervention when needed; Provides various services to aid clients in promoting and achieving self-sufficiency when appropriate; Assesses, secures and monitors financial resources for which clients have been deemed eligible to receive (i.e. Social Security...); Identifies candidates for adoption planning and assists in successful case transition; Conducts Home Studies to assess both stability and placement options for children being adopted; Assists adoptive parents in understanding and supporting family connections (e.g. with siblings) of child/ren to be adopted; Conducts post-placement visits after adoption. Resource Development and Support Identifies, evaluates, and secures appropriate alternative placements including foster homes, homes of relatives, group homes, and/or other alternative living arrangements; Conducts foster parent licensing investigations to determine the validity, extent and urgency of child abuse and/or neglect complaints; Assesses and licenses individuals and agencies who apply to provide care for children, such as foster parents; Performs recruitment, training, and/or licensing of qualified foster families; Assist in the on-going development of the recruitment and licensing process; Coordinates, schedules and facilitates on-going foster care recruitment orientations and trainings for all new foster care families; Interviews potential foster parents and teaches behavior modification and counseling techniques for children and families. In the Social Service Department, the Family Services Specialist I/II conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; Utilizes agency guidelines, state, and federal regulations to determine/confirm eligibility for programs and services; Explains agency and program rules, regulations and procedures; Assists clients in completing required forms and in gathering necessary documentation; Identifies the social, economic and physical needs of clients; Assesses the client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan; Refers clients to appropriate community medical, emotional, economic and social support organizations; Advocates for or assists the client in obtaining needed services; Provides basic intervention and client and family counseling as required; Implements and provides the basic principles, policies, practices and procedures of social services, Follows recognized and approved principles and practices of case management; Possess and implements basic crisis intervention and counseling techniques; Maintains an awareness of existing basic community resources and of community programs available to assist clients with identified needs; Confers with other departmental professionals and supervisors regarding potential service provision. In the Department of Juvenile Justice Services , the Family Services Specialist I/II conducts a variety of supportive services for at-risk youth and families from a human services perspective. Due to the diverse utilization of the position, incumbents in this classification may be assigned in any of the following units. Community Outreach (The Harbor and The Truancy Prevention Outreach Program) Conducts assessments of youth and families in a variety of domains in order to identify immediate and long-term needs; Develops case plans in conjunction with youth and families in order to prioritize needs and provide resources and supports to assist the family in achieving their goals; Provides case management services in a variety of settings including family homes, relative care and other alternative out-of-home placements to ensure youth and families receive the desired interventions in a timely manner; Transports youth and families to appointments as needed; Documents demographic information, assessment results as well as case notes in FamilyTRACS; Facilitates life skills classes for youth and/or parents on a variety of topics; Works collaboratively with community partners to ensure youth and families receive comprehensive and evidenced-based services; Provides in-home interventions; Performs crisis intervention when needed. Probation Intake Interviews youth and families referred to the Court via citation or booking obtaining the correct demographic information and entering it into FamilyTRACS; Administers the Intake pre-screen on each youth; If releasing a youth on a return agreement, completes the return agreement form using the appropriate return date; Transports youth to alternative placement settings, appointments or home as needed; Provides crisis intervention when needed; Provides general information and resources to walk-in clients or community calls; Presents recommendations at Detention, Plea, and verbal Report and Dispositional Hearings; Provides case management services to youth on Hold Open status; Provides in-home interventions; Divert appropriate youth through referrals to The Harbor and informal probation programs Field Probation Provides services and monitoring to ensure compliance with Court Orders; Provides supervision of youth in their own homes, group or foster homes, residential treatment centers (RTC), and other programs; Responsible for keeping complete and accurate case notes and entering that information in FamilyTRACS by the indicated timelines; Monitors youth's school attendance and academics; Assists youth in developing competency in job seeking skills; Visits youth and families within community settings (home, school) Involves family in the facilitation of the treatment program. Networks with community resource providers; Refers youth and families to appropriate community resources when needed; Prepares written reports and documentation on youth's progress; Gives oral presentations in Court, in staffings, and during unit meetings; Monitors youth in community service programs and tracks the work of youth who are required to complete community service hours; Enters "face to face," telephone and other contacts as specified in FamilyTRACS in intervals as indicated by the assigned supervision levels or standards set forth; Provides in-home interventions; Administers validated assessment tools and utilizes results to inform case plans. PHYSICAL DEMANDS Mobility to work in a typical court, detention or public safety setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals, use standard office equipment, and be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to assist youth, families, adults and/or seniors experiencing crisis and support client safety and well-being. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Closing Date/Time: Continuous
Apr 07, 2021
Full Time
ABOUT THE POSITION Clark County is seeking qualified candidates to apply for the Family Services Specialist I/II position. Candidates from this recruitment will initially fill the Department of Family Services academy. This posting may be used to fill future vacancies in the Departments of Social Service and Juvenile Justice Services. Clark County Department of Family Services is the local child welfare agency whose role it is to help keep children safe. The Family Services Specialist is an entry level position which performs a variety of professional child welfare and protection duties to support the safety, permanency and wellbeing of children. They perform various assessments and implement treatment and behavioral intervention techniques for clients that have been identified as abused, neglected and abandoned, behaviorally or emotionally impaired or medically fragile. Family Services Specialists will begin working in one of our three divisions: Hotline/Intake, CPS/NIA, or Permanency. In other jurisdictions this position may be considered a Social Worker. The Family Services Specialist position for Clark County Social Service performs a variety of independent professional casework to assist with intervention and focus on achieving adult client self-sufficiency. The position conducts interviews with clients to obtain information for program/service eligibility. Assessments of the client's support systems are completed to implement a service plan by the Family Services Specialist. Based on client information and agency guidelines, a determination is made for programs and services, which include client participation in a case management program and interaction with co-workers, community partners and other professionals. The Family Services Specialist position for the Department of Juvenile Justice Services performs a variety of independent professional assessment and casework to support youth with school attendance and achievement and assist the family unit with stabilization and functioning. The position conducts interviews with youth and their families in order to identify areas of need and develop responsive case plans. The approach is family-centered and strength-based and includes joining with families to establish positive working relationships. Family Services Specialist I: $24.44- $37.87 Hourly Family Services Specialist II: $26.36 - $40.89 Hourly This examination will establish an Open Competitive and Promotional list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by the Office of Human Resources. The Family Services Specialist I is a training underfill position: upon successful completion of the probationary period (520 hours worked to 2,080 hours worked) and the training program, which is up to two (2) years, the successful candidate will be non-competitively promoted to Family Services Specialist II. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. This recruitment may be used to fill term (Limited-Permanent) positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. The first group of applications meeting minimum qualifications will be invited to the 1st written examination scheduled for the week(s) of April 23, 2021 and/or May 3, 2021 (please note this date is subject to change). Those passing the written examination will be invited to interview the week(s) of May 17, 2021 and/or May 24, 2021 for the Department of Family Services. Subsequent applications will be periodically screened for minimum qualifications and invited to future testing dates, which may vary. THE EXAMINATION PROCESS: This is an open and continuous recruitment; therefore, testing dates will vary depending on when the application was received and reviewed by Human Resources for meeting minimum qualifications. There will be multiple parts to the examination process for the Family Services Specialist I/II position: Written Examination - Must pass with a 70% or higher Oral Board Interview - Varies based on department Written Examination : Candidates meeting the minimum qualifications will be invited to participate in the written examination. Invitations will be sent out via e-mail. Specific dates of the examination will be determined by the date applications are received and reviewed for meeting minimum qualifications. Candidates with a score of 70 and above on the Written Examination will be placed on the Eligibility List. Oral Board Interview : Candidates placed on the Eligibility List will be notified via email if they are selected to interview for a department. Specific interview dates will be determined by the date application is received and reviewed for minimum qualifications and when the written examination was successfully completed. MINIMUM REQUIREMENTS Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Education and Experience: Family Services Specialist I - Bachelor's Degree in Social Work, Child Development, Psychology, Special Education, Behavioral Science, Counseling, Early Childhood Education, Health Science, Human Services, Education, Nursing, Criminal Justice, Social Services, Sociology, Public Administration, Business Administration, Communications, Marketing or Social Science. Family Services Specialist II - In addition to the above: Two (2) years full-time experience providing protective casework/counseling services, assessments or treatment services in a child welfare, social service, juvenile justice and/or residential setting. Working Conditions: Work under potentially abusive, hazardous or emergency conditions. May work evening, night, weekend and holiday shifts. Some positions may require possession of a personal vehicle, which may be used for work purposes. Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES General Family Services Tasks Performed in All Positions Drives a vehicle to transport children and/or family members, make home visits and other in-person contacts and to attend meetings; Some positions may require possession of a personal vehicle, which may be used for work purposes. Participates on various multi-disciplinary teams regarding clients; Contributes to the efficiency and effectiveness of the department's service to its clients by offering suggestions and directing or participating as an active member of a work team/unit/division; Works in a typical human services, detention, or public safety setting; Uses standard office equipment, reads printed materials and a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors; Communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public; Uses critical thinking skills to evaluate complex problems and alternatives; Employs sound judgment consistent with various social work principles and practices when appropriate; Works with the justice system and testifies in court; Facilitates, supervises and documents parental and sibling visitation. In the Department of Family Services , the Family Service Specialist I/II functions as a primary position to each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to any of the following units. Child Protective Services (CPS) & Hotline Takes, screens and documents incoming phone calls from various community sources regarding potential child abuse and/or neglect complaints; Interviews children, parents, and family members, representatives from various agencies and others, in person and on the phone to obtain and verify pertinent information regarding potential child abuse and neglect referrals; Assess immediate safety needs of children to include both their physical and mental health; Arranges for immediate response to emergency calls, immediate removal and placement of children when warranted and collaboration with various Law Enforcement agencies. Child Receiving/Placement Receives children being admitted into protective custody, makes admission determinations and processes the admissions; Assesses the immediate needs of children regarding physical and mental health; Identifies relative and/or foster care placements for children. Permanency Case Management (Out of Home, In-Home and Adoptions) Provides on-going assessment of the future risk of harm to children and needed services to reduce the risks of future harm; Plans for children, focusing on the goal of preserving their family, reunification, or achieving permanent placement in another family; Provides services to families with child abuse and/or neglect issues in a variety of settings including family homes, foster care, adoptive homes, relative care and other alternative out-of-home placements; Develops collaborative case plans with families and key parties to address barriers to child safety and revises plans with children and families; Assists in meeting case plan goals and provides regular monitoring of case progress; Makes referrals to community agencies and develops case strategies for short- and long-term assistance and problem resolution; Performs crisis intervention when needed; Provides various services to aid clients in promoting and achieving self-sufficiency when appropriate; Assesses, secures and monitors financial resources for which clients have been deemed eligible to receive (i.e. Social Security...); Identifies candidates for adoption planning and assists in successful case transition; Conducts Home Studies to assess both stability and placement options for children being adopted; Assists adoptive parents in understanding and supporting family connections (e.g. with siblings) of child/ren to be adopted; Conducts post-placement visits after adoption. Resource Development and Support Identifies, evaluates, and secures appropriate alternative placements including foster homes, homes of relatives, group homes, and/or other alternative living arrangements; Conducts foster parent licensing investigations to determine the validity, extent and urgency of child abuse and/or neglect complaints; Assesses and licenses individuals and agencies who apply to provide care for children, such as foster parents; Performs recruitment, training, and/or licensing of qualified foster families; Assist in the on-going development of the recruitment and licensing process; Coordinates, schedules and facilitates on-going foster care recruitment orientations and trainings for all new foster care families; Interviews potential foster parents and teaches behavior modification and counseling techniques for children and families. In the Social Service Department, the Family Services Specialist I/II conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; Utilizes agency guidelines, state, and federal regulations to determine/confirm eligibility for programs and services; Explains agency and program rules, regulations and procedures; Assists clients in completing required forms and in gathering necessary documentation; Identifies the social, economic and physical needs of clients; Assesses the client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan; Refers clients to appropriate community medical, emotional, economic and social support organizations; Advocates for or assists the client in obtaining needed services; Provides basic intervention and client and family counseling as required; Implements and provides the basic principles, policies, practices and procedures of social services, Follows recognized and approved principles and practices of case management; Possess and implements basic crisis intervention and counseling techniques; Maintains an awareness of existing basic community resources and of community programs available to assist clients with identified needs; Confers with other departmental professionals and supervisors regarding potential service provision. In the Department of Juvenile Justice Services , the Family Services Specialist I/II conducts a variety of supportive services for at-risk youth and families from a human services perspective. Due to the diverse utilization of the position, incumbents in this classification may be assigned in any of the following units. Community Outreach (The Harbor and The Truancy Prevention Outreach Program) Conducts assessments of youth and families in a variety of domains in order to identify immediate and long-term needs; Develops case plans in conjunction with youth and families in order to prioritize needs and provide resources and supports to assist the family in achieving their goals; Provides case management services in a variety of settings including family homes, relative care and other alternative out-of-home placements to ensure youth and families receive the desired interventions in a timely manner; Transports youth and families to appointments as needed; Documents demographic information, assessment results as well as case notes in FamilyTRACS; Facilitates life skills classes for youth and/or parents on a variety of topics; Works collaboratively with community partners to ensure youth and families receive comprehensive and evidenced-based services; Provides in-home interventions; Performs crisis intervention when needed. Probation Intake Interviews youth and families referred to the Court via citation or booking obtaining the correct demographic information and entering it into FamilyTRACS; Administers the Intake pre-screen on each youth; If releasing a youth on a return agreement, completes the return agreement form using the appropriate return date; Transports youth to alternative placement settings, appointments or home as needed; Provides crisis intervention when needed; Provides general information and resources to walk-in clients or community calls; Presents recommendations at Detention, Plea, and verbal Report and Dispositional Hearings; Provides case management services to youth on Hold Open status; Provides in-home interventions; Divert appropriate youth through referrals to The Harbor and informal probation programs Field Probation Provides services and monitoring to ensure compliance with Court Orders; Provides supervision of youth in their own homes, group or foster homes, residential treatment centers (RTC), and other programs; Responsible for keeping complete and accurate case notes and entering that information in FamilyTRACS by the indicated timelines; Monitors youth's school attendance and academics; Assists youth in developing competency in job seeking skills; Visits youth and families within community settings (home, school) Involves family in the facilitation of the treatment program. Networks with community resource providers; Refers youth and families to appropriate community resources when needed; Prepares written reports and documentation on youth's progress; Gives oral presentations in Court, in staffings, and during unit meetings; Monitors youth in community service programs and tracks the work of youth who are required to complete community service hours; Enters "face to face," telephone and other contacts as specified in FamilyTRACS in intervals as indicated by the assigned supervision levels or standards set forth; Provides in-home interventions; Administers validated assessment tools and utilizes results to inform case plans. PHYSICAL DEMANDS Mobility to work in a typical court, detention or public safety setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals, use standard office equipment, and be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to assist youth, families, adults and/or seniors experiencing crisis and support client safety and well-being. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Closing Date/Time: Continuous
NOTES Bilingual Speaking Candidates are encouraged to apply All candidates must be able to travel among the offices and sessions to the six (6) Divisions of the Housing Court Department and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the Deputy Court Administrator and Chief Justice of the Department. Division includes: Worcester, Leominster, Dudley, Marlborough. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY SUMMARY OF SERIES: The Housing Specialist is responsible for gathering information necessary to mediate and conciliate complaints to and cases before the Housing Court. Housing Specialists investigate complaints, perform site visits to observe and inspect conditions, perform mediation services, and make recommendations to the court. The position title above the entry level performs more varied and complex work. Employees are hired at the entry level and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level consistent with this job description and Trial Court policies. Housing Specialist I - This is the entry level position title within this series. Employees at the level are expected to perform the full range of entry level duties and to train for the next higher level. Housing Specialist II - This is the second level position title within this series. Employees at this second level are expected to handle more complicated cases which require more knowledge of court procedures and to exercise more independent judgment. MAJOR DUTIES Housing Specialist I Duties: Mediates cases between litigants as to disputes of fact; Formulates agreements between litigants and makes recommendations to the court; Performs inspections of properties for electrical, plumbing, structural, and sanitary code violations and reports findings for use in mediation; may re-inspect to ensure work is completed and is in compliance with necessary codes and standards; Monitors receiverships appointed by the court to ensure all housing standards are followed and monies are accounted; Assists in arranging financing where repairs are necessary but funds are unavailable; Provides procedural advice as to tenant's and landlord's rights and court procedures; Prepares probation records for criminal offenders and criminal contempt cases; Recommends sanctions for criminal cases; Accesses, navigates, and recalls court records and data from the MassCourts case management system; and Performs related duties as required. Housing Specialist II Additional Duties: Mediates difficult or complicated cases involving multiple complaints and serious allegations; Performs various community relations activities, including addressing neighborhood or community groups and participating in conferences and seminars; Works with state, federal, and nonprofit organizations on housing issues; and Performs all of the duties of the lower level as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Housing Specialist: Housing Specialist I Requirements: Bachelor's degree in a related field, or an equivalent combination of education and experience; General knowledge of and experience in the following work activity areas: municipal building codes and sanitary codes; repair and rehabilitation of dwelling units; federal and state laws and regulations pertaining to dwelling units, zoning, construction, wetlands, Title 5 septic systems, plumbing, electrical; problems of landlords and tenants as they pertain to dwelling units; types of funds and services available to assist landlords and tenants in the financing and resolution of such problems; Ability and experience using personal computers, including word processing software such as MS Word; experience with spreadsheet software such as MS Excel is preferred; General knowledge of modern office practices and procedures; Ability to deal effectively with landlords and tenants in situations that are tense; Ability to communicate effectively both orally and in writing with attorneys as well as the general public; and Ability to travel within the Commonwealth. Housing Specialist II Additional Requirements: A minimum of four years of experience as a Housing Specialist I; Demonstrated ability to navigate and recall court records and data from the MassCourts case management system; Completion of Housing Court alternative dispute resolution training program; Substantial training and knowledge of the work of a municipal code inspector; and Demonstrated ability to mediate complex cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 07, 2021
Full Time
NOTES Bilingual Speaking Candidates are encouraged to apply All candidates must be able to travel among the offices and sessions to the six (6) Divisions of the Housing Court Department and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the Deputy Court Administrator and Chief Justice of the Department. Division includes: Worcester, Leominster, Dudley, Marlborough. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY SUMMARY OF SERIES: The Housing Specialist is responsible for gathering information necessary to mediate and conciliate complaints to and cases before the Housing Court. Housing Specialists investigate complaints, perform site visits to observe and inspect conditions, perform mediation services, and make recommendations to the court. The position title above the entry level performs more varied and complex work. Employees are hired at the entry level and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level consistent with this job description and Trial Court policies. Housing Specialist I - This is the entry level position title within this series. Employees at the level are expected to perform the full range of entry level duties and to train for the next higher level. Housing Specialist II - This is the second level position title within this series. Employees at this second level are expected to handle more complicated cases which require more knowledge of court procedures and to exercise more independent judgment. MAJOR DUTIES Housing Specialist I Duties: Mediates cases between litigants as to disputes of fact; Formulates agreements between litigants and makes recommendations to the court; Performs inspections of properties for electrical, plumbing, structural, and sanitary code violations and reports findings for use in mediation; may re-inspect to ensure work is completed and is in compliance with necessary codes and standards; Monitors receiverships appointed by the court to ensure all housing standards are followed and monies are accounted; Assists in arranging financing where repairs are necessary but funds are unavailable; Provides procedural advice as to tenant's and landlord's rights and court procedures; Prepares probation records for criminal offenders and criminal contempt cases; Recommends sanctions for criminal cases; Accesses, navigates, and recalls court records and data from the MassCourts case management system; and Performs related duties as required. Housing Specialist II Additional Duties: Mediates difficult or complicated cases involving multiple complaints and serious allegations; Performs various community relations activities, including addressing neighborhood or community groups and participating in conferences and seminars; Works with state, federal, and nonprofit organizations on housing issues; and Performs all of the duties of the lower level as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Housing Specialist: Housing Specialist I Requirements: Bachelor's degree in a related field, or an equivalent combination of education and experience; General knowledge of and experience in the following work activity areas: municipal building codes and sanitary codes; repair and rehabilitation of dwelling units; federal and state laws and regulations pertaining to dwelling units, zoning, construction, wetlands, Title 5 septic systems, plumbing, electrical; problems of landlords and tenants as they pertain to dwelling units; types of funds and services available to assist landlords and tenants in the financing and resolution of such problems; Ability and experience using personal computers, including word processing software such as MS Word; experience with spreadsheet software such as MS Excel is preferred; General knowledge of modern office practices and procedures; Ability to deal effectively with landlords and tenants in situations that are tense; Ability to communicate effectively both orally and in writing with attorneys as well as the general public; and Ability to travel within the Commonwealth. Housing Specialist II Additional Requirements: A minimum of four years of experience as a Housing Specialist I; Demonstrated ability to navigate and recall court records and data from the MassCourts case management system; Completion of Housing Court alternative dispute resolution training program; Substantial training and knowledge of the work of a municipal code inspector; and Demonstrated ability to mediate complex cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
NOTES Bilingual Speaking Candidates are encouraged to apply All candidates must be able to travel between court sites Brockton and Canton. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY SUMMARY OF SERIES: The Housing Specialist is responsible for gathering information necessary to mediate and conciliate complaints to and cases before the Housing Court. Housing Specialists investigate complaints, perform site visits to observe and inspect conditions, perform mediation services, and make recommendations to the court. The position title above the entry level performs more varied and complex work. Employees are hired at the entry level and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level consistent with this job description and Trial Court policies. Housing Specialist I - This is the entry level position title within this series. Employees at the level are expected to perform the full range of entry level duties and to train for the next higher level. Housing Specialist II - This is the second level position title within this series. Employees at this second level are expected to handle more complicated cases which require more knowledge of court procedures and to exercise more independent judgment. MAJOR DUTIES Housing Specialist I Duties: Mediates cases between litigants as to disputes of fact; Formulates agreements between litigants and makes recommendations to the court; Performs inspections of properties for electrical, plumbing, structural, and sanitary code violations and reports findings for use in mediation; may re-inspect to ensure work is completed and is in compliance with necessary codes and standards; Monitors receiverships appointed by the court to ensure all housing standards are followed and monies are accounted; Assists in arranging financing where repairs are necessary but funds are unavailable; Provides procedural advice as to tenant's and landlord's rights and court procedures; Prepares probation records for criminal offenders and criminal contempt cases; Recommends sanctions for criminal cases; Accesses, navigates, and recalls court records and data from the MassCourts case management system; and Performs related duties as required. Housing Specialist II Additional Duties: Mediates difficult or complicated cases involving multiple complaints and serious allegations; Performs various community relations activities, including addressing neighborhood or community groups and participating in conferences and seminars; Works with state, federal, and nonprofit organizations on housing issues; and Performs all of the duties of the lower level as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Housing Specialist: Housing Specialist I Requirements: Bachelor's degree in a related field, or an equivalent combination of education and experience; General knowledge of and experience in the following work activity areas: municipal building codes and sanitary codes; repair and rehabilitation of dwelling units; federal and state laws and regulations pertaining to dwelling units, zoning, construction, wetlands, Title 5 septic systems, plumbing, electrical; problems of landlords and tenants as they pertain to dwelling units; types of funds and services available to assist landlords and tenants in the financing and resolution of such problems; Ability and experience using personal computers, including word processing software such as MS Word; experience with spreadsheet software such as MS Excel is preferred; General knowledge of modern office practices and procedures; Ability to deal effectively with landlords and tenants in situations that are tense; Ability to communicate effectively both orally and in writing with attorneys as well as the general public; and Ability to travel within the Commonwealth. Housing Specialist II Additional Requirements: A minimum of four years of experience as a Housing Specialist I; Demonstrated ability to navigate and recall court records and data from the MassCourts case management system; Completion of Housing Court alternative dispute resolution training program; Substantial training and knowledge of the work of a municipal code inspector; and Demonstrated ability to mediate complex cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Apr 13, 2021
Full Time
NOTES Bilingual Speaking Candidates are encouraged to apply All candidates must be able to travel between court sites Brockton and Canton. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court's mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/housing-court POSITION SUMMARY SUMMARY OF SERIES: The Housing Specialist is responsible for gathering information necessary to mediate and conciliate complaints to and cases before the Housing Court. Housing Specialists investigate complaints, perform site visits to observe and inspect conditions, perform mediation services, and make recommendations to the court. The position title above the entry level performs more varied and complex work. Employees are hired at the entry level and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level consistent with this job description and Trial Court policies. Housing Specialist I - This is the entry level position title within this series. Employees at the level are expected to perform the full range of entry level duties and to train for the next higher level. Housing Specialist II - This is the second level position title within this series. Employees at this second level are expected to handle more complicated cases which require more knowledge of court procedures and to exercise more independent judgment. MAJOR DUTIES Housing Specialist I Duties: Mediates cases between litigants as to disputes of fact; Formulates agreements between litigants and makes recommendations to the court; Performs inspections of properties for electrical, plumbing, structural, and sanitary code violations and reports findings for use in mediation; may re-inspect to ensure work is completed and is in compliance with necessary codes and standards; Monitors receiverships appointed by the court to ensure all housing standards are followed and monies are accounted; Assists in arranging financing where repairs are necessary but funds are unavailable; Provides procedural advice as to tenant's and landlord's rights and court procedures; Prepares probation records for criminal offenders and criminal contempt cases; Recommends sanctions for criminal cases; Accesses, navigates, and recalls court records and data from the MassCourts case management system; and Performs related duties as required. Housing Specialist II Additional Duties: Mediates difficult or complicated cases involving multiple complaints and serious allegations; Performs various community relations activities, including addressing neighborhood or community groups and participating in conferences and seminars; Works with state, federal, and nonprofit organizations on housing issues; and Performs all of the duties of the lower level as required. POSITION REQUIREMENTS These are the minimum requirements necessary to apply for the position of Housing Specialist: Housing Specialist I Requirements: Bachelor's degree in a related field, or an equivalent combination of education and experience; General knowledge of and experience in the following work activity areas: municipal building codes and sanitary codes; repair and rehabilitation of dwelling units; federal and state laws and regulations pertaining to dwelling units, zoning, construction, wetlands, Title 5 septic systems, plumbing, electrical; problems of landlords and tenants as they pertain to dwelling units; types of funds and services available to assist landlords and tenants in the financing and resolution of such problems; Ability and experience using personal computers, including word processing software such as MS Word; experience with spreadsheet software such as MS Excel is preferred; General knowledge of modern office practices and procedures; Ability to deal effectively with landlords and tenants in situations that are tense; Ability to communicate effectively both orally and in writing with attorneys as well as the general public; and Ability to travel within the Commonwealth. Housing Specialist II Additional Requirements: A minimum of four years of experience as a Housing Specialist I; Demonstrated ability to navigate and recall court records and data from the MassCourts case management system; Completion of Housing Court alternative dispute resolution training program; Substantial training and knowledge of the work of a municipal code inspector; and Demonstrated ability to mediate complex cases. OTHER HOW TO APPLY: Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job. PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
County of San Mateo, CA
Redwood City, CA, United States
Description San Mateo County Health is seeking a well-qualified individual for the position of Residential Treatment Lead Behavioral Health and Recovery Services Specialist to, under general supervision, provide lead support in training and assigning, directing, and reviewing the work of professional staff and service providers in the assigned areas; performing the more complex assignments with minimal guidance and/or direction and that requires specialized knowledge in the CalAIM and Residential Treatment (RTX) Team policies and procedures; manage assigned caseloads; assist with supervisory functions in the absence of the supervisor; and perform related duties as assigned. The current vacancy is in the Behavioral Health and Recovery Services Division's Residential Treatment (RTX) Team and will be stationed in Belmont, CA, but may travel/drive throughout the county to attend meetings, coordinate care with providers, etc. The Residential Treatment Lead duties include, but are not limited to, the following: Lead, assign and review the work of behavioral health and recovery services professionals and other staff providing a variety of services to clients with complex needs, including mental health, histories of trauma, medically fragile and/or substance use problems. Train new and current employees on processes; orient new staff with all documentation requirements and other division-specific protocols and guidelines. Handle complex caseloads, including high profile cases, referrals from other case managers and/or higher-level managers. Communicate effectively and often with multi-disciplinary partners to promote system collaboration and client wellness and recovery. Create and maintain RTX Officer of the Day (OD) shift coverage schedules with oversight by team Supervisor. Organize, update, and communicate team policies and procedures. Develop and maintain strong community partnerships; including presentations, referral coordination, and/or acting as a liaison. Support and help manage and maintain RTX data collection and reporting efforts. Provide case consultation, client advocacy and direction to other staff or providers working with clients. Perform deep analysis on client and treatment provider data to inform and provide key recommendations for system change Assist with special projects as assigned. Serve as the lead change agent within a team in developing integrated services for people with co-occurring mental health and/or alcohol and drug problems. Participate in division level policy and planning activities on the recovery model including implementation of Drug Medi-Cal Organized Delivery System and alignment with American Society for Addiction Medicine (ASAM) criteria. Act as liaison and representative of BHRS with community providers to promote system collaboration and integrated treatment within the SUD provider treatment system, particularly ensuring residential treatment providers link clients to necessary physical and mental health care while in residential treatment. Establish and utilize knowledge of eligibility, community resources and linkages for clients. The ideal candidate will possess: Experience providing leadership for a residential treatment team Experience providing support and consultation to our residential treatment system of care Advanced expertise working in the field of alcohol and other drug services Ability to establish and maintain effective working relationships with those encountered on the job Excellent written and verbal communication skills Experience as a Case Management/Assessment Specialist III in the County is preferred; with valid certification as a Certified Alcohol and Drug Counselor-Certified Addiction Specialist by a Department of Health Care Services approved agency NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications County Status: An applicant must have been a County of San Mateo employee in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date. License/Certification: Possession of a State of California Certification for Individuals Providing Counseling Services in Alcohol and Other Drug (AOD) Programs. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program. Experience as a Case Management/Assessment Specialist III in the County is preferred. Knowledge of: Basic supervisory principles and practices, if assigned as lead. Community resources available for treatment of clients and other resources/strategies for client referrals. Workload planning and prioritizing techniques. Automated case management systems. Principles and practices of the specific program area to which assigned. Specialized technical knowledge related to assigned program area. Individual, group and community behavior. Prevention methods and treatment procedures related to alcohol and drug disorders, mental and emotional illness and personality disorders. Principles of counseling, including group leader functions. Reporting requirements for assigned area. Social aspects of drug, alcohol, mental and emotional problems. Principles, philosophy, practices, materials, trends and literature related to alcohol and drug disorders, mental and emotional illness, personality disorders and their attendant problems. Various models of addiction. Appropriate methods and use of assessment to evaluate and assess alcohol and drug disorders. Techniques and dynamics of assessment and engagement. Skill/Ability to: Plan, assign, direct and review the work of others and train others in work procedures. Develop and evaluate creative approaches to the assessment, treatment and rehabilitation of alcohol, drug, mental and emotional disorders. Interview clients, families and other professionals for the purpose of gathering information and obtain and record social, physical, educational and work histories. Write clear, accurate and concise reports. Interpret data. Establish and maintain the confidence and cooperation of clients including those of varied ethnic and social backgrounds. Develop relationships with the treatment provider communities, courts, probation and other professional agencies/staff. Speak effectively before groups. Exercise tact. Function as a team member. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the " Apply " button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: April 26, 2021 Application Screening: April 29, 2021 Combined Civil Service Panel and Department Interviews: May 11 and/or 12, 2021 The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer. Talent Acquisition Analyst: Yvonne Alvidrez (041221) (Lead Behavioral Health and Recovery Services Specialist-G242)
Apr 13, 2021
Full Time
Description San Mateo County Health is seeking a well-qualified individual for the position of Residential Treatment Lead Behavioral Health and Recovery Services Specialist to, under general supervision, provide lead support in training and assigning, directing, and reviewing the work of professional staff and service providers in the assigned areas; performing the more complex assignments with minimal guidance and/or direction and that requires specialized knowledge in the CalAIM and Residential Treatment (RTX) Team policies and procedures; manage assigned caseloads; assist with supervisory functions in the absence of the supervisor; and perform related duties as assigned. The current vacancy is in the Behavioral Health and Recovery Services Division's Residential Treatment (RTX) Team and will be stationed in Belmont, CA, but may travel/drive throughout the county to attend meetings, coordinate care with providers, etc. The Residential Treatment Lead duties include, but are not limited to, the following: Lead, assign and review the work of behavioral health and recovery services professionals and other staff providing a variety of services to clients with complex needs, including mental health, histories of trauma, medically fragile and/or substance use problems. Train new and current employees on processes; orient new staff with all documentation requirements and other division-specific protocols and guidelines. Handle complex caseloads, including high profile cases, referrals from other case managers and/or higher-level managers. Communicate effectively and often with multi-disciplinary partners to promote system collaboration and client wellness and recovery. Create and maintain RTX Officer of the Day (OD) shift coverage schedules with oversight by team Supervisor. Organize, update, and communicate team policies and procedures. Develop and maintain strong community partnerships; including presentations, referral coordination, and/or acting as a liaison. Support and help manage and maintain RTX data collection and reporting efforts. Provide case consultation, client advocacy and direction to other staff or providers working with clients. Perform deep analysis on client and treatment provider data to inform and provide key recommendations for system change Assist with special projects as assigned. Serve as the lead change agent within a team in developing integrated services for people with co-occurring mental health and/or alcohol and drug problems. Participate in division level policy and planning activities on the recovery model including implementation of Drug Medi-Cal Organized Delivery System and alignment with American Society for Addiction Medicine (ASAM) criteria. Act as liaison and representative of BHRS with community providers to promote system collaboration and integrated treatment within the SUD provider treatment system, particularly ensuring residential treatment providers link clients to necessary physical and mental health care while in residential treatment. Establish and utilize knowledge of eligibility, community resources and linkages for clients. The ideal candidate will possess: Experience providing leadership for a residential treatment team Experience providing support and consultation to our residential treatment system of care Advanced expertise working in the field of alcohol and other drug services Ability to establish and maintain effective working relationships with those encountered on the job Excellent written and verbal communication skills Experience as a Case Management/Assessment Specialist III in the County is preferred; with valid certification as a Certified Alcohol and Drug Counselor-Certified Addiction Specialist by a Department of Health Care Services approved agency NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications County Status: An applicant must have been a County of San Mateo employee in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date. License/Certification: Possession of a State of California Certification for Individuals Providing Counseling Services in Alcohol and Other Drug (AOD) Programs. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program. Experience as a Case Management/Assessment Specialist III in the County is preferred. Knowledge of: Basic supervisory principles and practices, if assigned as lead. Community resources available for treatment of clients and other resources/strategies for client referrals. Workload planning and prioritizing techniques. Automated case management systems. Principles and practices of the specific program area to which assigned. Specialized technical knowledge related to assigned program area. Individual, group and community behavior. Prevention methods and treatment procedures related to alcohol and drug disorders, mental and emotional illness and personality disorders. Principles of counseling, including group leader functions. Reporting requirements for assigned area. Social aspects of drug, alcohol, mental and emotional problems. Principles, philosophy, practices, materials, trends and literature related to alcohol and drug disorders, mental and emotional illness, personality disorders and their attendant problems. Various models of addiction. Appropriate methods and use of assessment to evaluate and assess alcohol and drug disorders. Techniques and dynamics of assessment and engagement. Skill/Ability to: Plan, assign, direct and review the work of others and train others in work procedures. Develop and evaluate creative approaches to the assessment, treatment and rehabilitation of alcohol, drug, mental and emotional disorders. Interview clients, families and other professionals for the purpose of gathering information and obtain and record social, physical, educational and work histories. Write clear, accurate and concise reports. Interpret data. Establish and maintain the confidence and cooperation of clients including those of varied ethnic and social backgrounds. Develop relationships with the treatment provider communities, courts, probation and other professional agencies/staff. Speak effectively before groups. Exercise tact. Function as a team member. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the " Apply " button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: April 26, 2021 Application Screening: April 29, 2021 Combined Civil Service Panel and Department Interviews: May 11 and/or 12, 2021 The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer. Talent Acquisition Analyst: Yvonne Alvidrez (041221) (Lead Behavioral Health and Recovery Services Specialist-G242)
City of Kansas City, MO
Kansas City, MO, United States
Two full-time positions available with the Health Department, HIV Services and Community & Family Health Division located at 2400 Troost Salary Range: $4,848-$7,534/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open until filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. As a condition of employment with the City of KCMO Health Department, all new employees will be required to submit or provide documentation of receiving an influenza (Flu) Vaccination. Responsibilities HIV Services: Provides support and oversight to case management providers. Ensures adherence to program guidelines, policies, and procedures. Provides information and educational opportunities for case managers and provides clinical support through case conferencing. Tracks system progress towards health outcome and ensure quality case management services are provided to Ryan White clients in the region. Facilitates recurring meetings to ensure coordination of care amongst sub-recipients and various stakeholders. Resolves issues and creating parity amongst subrecipient agencies. Represents the region's HIV case management needs and the interests of the Kansas City Health Department at local, state, and federal advisory groups and committees. Performs effective written and verbal communication skills, with the goal of building strong collaboration and resource networks throughout the community. Maintains well organized records and documentation. Performs independent decision making, prioritizing activities, meetings goals and objectives in a timely fashion, and managing a significant amount of project details. Community & Family Health: Engages community groups, nonprofits, faith groups, businesses, and other sectors to promote the implementation of violence prevention strategies adopted by the City Council in August 2020. Develops tools and resources that support stakeholders' implementation of recommended strategies and manages relationships with contractors tasked with implementing prevention strategies that address the risk factors associated with household and community violence. Coordinates outreach efforts with community groups to promote the importance of COVID-19 vaccination. Improves KCHD relationships with partners through the development and maintenance of relevant, up-to-date presentations and materials. Assists with the development of culturally-tailored communications and marketing materials. Qualifications REQUIRES an accredited Bachelor's degree and 6 (OR an accredited Master's degree and 4) years of responsible health related experience in the fields of public health with the federal, state or local government or in the private health sector, including 1 year at a level comparable to the City's Public Health Specialist III; OR a doctorate in veterinary science, health education or public health or Doctor of Medicine (M. D.) and 1 year of experience at a level comparable to the City's Public Health Specialist III; OR an equivalent combination of qualifying education and experience. Must possess a valid state-issued driver's license in accordance with City of KCMO policies. Must pass a pre-employment drug screen and post-offer physical examination as prescribed by the City. For HIV Services, preference for an accredited Master's degree in social work (MSW) or Master's degree of Science in Nursing, or Licensed Clinical Social Worker, or individuals with experience working in Ryan White Case Management or other social service/public health agencies servicing persons living with HIV, or 5 years in medical case management with at least 2 years in an administrative capacity, or 2 years of experience working closely with individuals with HIV/AIDS and their families, or 3 years of experience in supervising (supervision of three or more staff preferred). Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
Apr 04, 2021
Two full-time positions available with the Health Department, HIV Services and Community & Family Health Division located at 2400 Troost Salary Range: $4,848-$7,534/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open until filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. As a condition of employment with the City of KCMO Health Department, all new employees will be required to submit or provide documentation of receiving an influenza (Flu) Vaccination. Responsibilities HIV Services: Provides support and oversight to case management providers. Ensures adherence to program guidelines, policies, and procedures. Provides information and educational opportunities for case managers and provides clinical support through case conferencing. Tracks system progress towards health outcome and ensure quality case management services are provided to Ryan White clients in the region. Facilitates recurring meetings to ensure coordination of care amongst sub-recipients and various stakeholders. Resolves issues and creating parity amongst subrecipient agencies. Represents the region's HIV case management needs and the interests of the Kansas City Health Department at local, state, and federal advisory groups and committees. Performs effective written and verbal communication skills, with the goal of building strong collaboration and resource networks throughout the community. Maintains well organized records and documentation. Performs independent decision making, prioritizing activities, meetings goals and objectives in a timely fashion, and managing a significant amount of project details. Community & Family Health: Engages community groups, nonprofits, faith groups, businesses, and other sectors to promote the implementation of violence prevention strategies adopted by the City Council in August 2020. Develops tools and resources that support stakeholders' implementation of recommended strategies and manages relationships with contractors tasked with implementing prevention strategies that address the risk factors associated with household and community violence. Coordinates outreach efforts with community groups to promote the importance of COVID-19 vaccination. Improves KCHD relationships with partners through the development and maintenance of relevant, up-to-date presentations and materials. Assists with the development of culturally-tailored communications and marketing materials. Qualifications REQUIRES an accredited Bachelor's degree and 6 (OR an accredited Master's degree and 4) years of responsible health related experience in the fields of public health with the federal, state or local government or in the private health sector, including 1 year at a level comparable to the City's Public Health Specialist III; OR a doctorate in veterinary science, health education or public health or Doctor of Medicine (M. D.) and 1 year of experience at a level comparable to the City's Public Health Specialist III; OR an equivalent combination of qualifying education and experience. Must possess a valid state-issued driver's license in accordance with City of KCMO policies. Must pass a pre-employment drug screen and post-offer physical examination as prescribed by the City. For HIV Services, preference for an accredited Master's degree in social work (MSW) or Master's degree of Science in Nursing, or Licensed Clinical Social Worker, or individuals with experience working in Ryan White Case Management or other social service/public health agencies servicing persons living with HIV, or 5 years in medical case management with at least 2 years in an administrative capacity, or 2 years of experience working closely with individuals with HIV/AIDS and their families, or 3 years of experience in supervising (supervision of three or more staff preferred). Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
Description This position will work with Adult Protective Services and Adult Services. The incumbent must have the ability to conduct investigations, interact with community partners, and utilize critical thinking in the assessment of safety and risk, and the development of plans for services. The Hanover Department of Social Services is seeking an individual that is committed to meeting the needs of the aged-population in a mid-sized community. Telework opportunities available. General Description: This is a professional position. The incumbent performs complex tasks in the provision of social services, such as child day care, adult services, foster care, adoption, and prevention services. The Family Services Specialist may also conduct Child Protective Services investigations and assessments and provide ongoing Services. Organization: The Family Services Specialist is part of Hanover County's Career Development Program (CD). The Family Services Specialist Ladder has four (4) levels: Family Services Specialist I, II, III, and Senior. The Family Services Specialist reports to a Family Services Supervisor and supervises no staff. Essential Functions: Interviews customers to assess needs and/or assign to appropriate groups; Interviews all parties involved; assesses immediate and long-term dangers/risks to children/adults; interviews customers to resolve complaints; Performs investigative duties to include screens referrals for validity and complaints of exploitation, neglect, and/or abuse of children, the elderly, and/or persons with disability; Provides persons, families, or vulnerable populations with the psychosocial support needed to cope with chronic, acute, or terminal illnesses, neglect and abuse (Senior); Ensures that reports of suspected abuse/neglect are assigned to appropriate staff; Ensures that the local department has staff on duty 24 hours per day, seven days per week to respond to reports of abuse/neglect (Senior); Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care; Provides guidance, consultation and supervision to other staff in the absence of the supervisor (Senior); Prepares social histories; Represents the agency in both civil and criminal court proceedings which involves interpreting laws, filing petitions, preparing court records, testifying before the court, preparing witnesses for examination, and compiling evidence; Attends court, testifies in court and coordinates cases with attorneys; Provides reports for court such as guardianship report; Testifies in criminal and civil cases; prepares court ordered home assessments and custody home studies; Provides direct intervention and service delivery for difficult, complex social work cases, and coordinates casework; Provides case management services to monitor compliance; Develops and conducts training for staff, interns and other professionals in the community; Conducts field visits to residential facilities, consults with therapists and residential staff and participates in the staffing and planning of meetings; Functions as a lead worker providing guidance and training to other staff (Senior); Coordinates program functions, develops programs, and evaluates materials; Monitors, coordinates and administers specific assigned programs; Coordinates services within specific area of responsibility; Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; Develops, writes, and/or reviews service plans documenting goals, objectives and details of the services provided for each case to meet identified customer needs in areas such as physical/mental health, housing, and presents cases to determine appropriate services; Tracks expenditures, prepares/submits budget estimates and ensures payment for services; Interprets laws, policies and regulations as applied to specific area of responsibility; Completes necessary federal, state and local planning and reporting requirements; Manages program waiting lists; Trains foster parents; submits progress reports to the court; Refers families to treatment resources within the community; Transports children to placements, meetings, therapy sessions, doctor and dental appointments, and for visitation with families; Provides parent education and support for families in target population; Conducts intensive in-home counseling; prepares reports to referral sources regarding status of various interventions; Conducts studies such as companion and adult foster care provider and pre-admission screenings for nursing home/community-based care and assisted living; Informs clients of service programs and the rules and regulations, and right to participate; Conducts overall monitoring of programs in specific area of responsibility; Serves as resource to clients and the community in area of expertise; Monitors caseloads and assigns cases to staff (Senior); Provides program administration and caseload management services; Conducts visits and maintains contact with other professionals; Accompanies victims and their families to court appearances; Serves as support for the family; files petitions; Establishes and maintains case records; Codes, enters and updates new and on-going cases in the state computer information system; Represents the agency at various functions such as making speeches at civic and business associations, providing training and workshops on child/adult abuse and neglect for public and private organizations. Provides direct services as appropriate; Participates on committees and teams as needed to plan services, etc.; May provide employment services to benefit program recipients; Develops community resources (Senior); Trains Family Services Specialist as needed (Senior); May develop procedures to review and evaluate unit programs and operations (Senior); Performs related work as assigned. Working Conditions: A. Hazards Customers - May have contact with hostile families and children. Conditions - May perform investigations and home visits in less than adequate living conditions. B. Environment Office Field C. Physical Effort Policy Manual - Must be able to lift up to fifteen (15) pounds. D. Non-exempt Knowledge, Skills and Abilities: Knowledge of Family Services/social work theories, standards and practices, including knowledge of intervention and treatment techniques and professional ethics sufficient to enhance the client's level of functioning is required. Also requires knowledge of human behavior, development and family dynamics. Knowledge of motivational theory; laws, policies, and regulations relating to human services program areas; investigation and interviewing techniques, needs assessment processes; procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions; therapeutic treatment technique; and for career counseling and guidance, desired. Knowledge of relevant community and public resources, preferred. Must be able to demonstrate computer literacy, preferably in Microsoft Office and OASIS software. Ability to apply crisis intervention methods and counseling techniques is required. Must be able to organize/prioritize work, and communicate effectively - both orally and in writing. Familiarity with child welfare laws/adult services rules and regulations, desired. Ability to analyze case information to make sound judgments; work in stressful situations and maintain diplomacy; establish and maintain effective relationships with others; and stay abreast of current trends and developments in the social work field. Education, Experience and Training: Requires a Bachelor's Degree in a human services field or a Bachelor's Degree in any field accompanied by a minimum of two(2) years' related experience. Family Services experience, preferred. Special Conditions : Valid Commonwealth of Virginia Driver's License or ability to travel to investigation sites as needed Criminal Records Check, including fingerprinting CANIS (Child Abuse and Neglect Information System) Records Check Twelve-month probationary period Work beyond normal work schedules -- including On-call Rotations, weekends, holidays and nights Mandatory Participant in the Citizen Emergency Response On-call Plan Closing Date/Time:
Mar 23, 2021
Full Time
Description This position will work with Adult Protective Services and Adult Services. The incumbent must have the ability to conduct investigations, interact with community partners, and utilize critical thinking in the assessment of safety and risk, and the development of plans for services. The Hanover Department of Social Services is seeking an individual that is committed to meeting the needs of the aged-population in a mid-sized community. Telework opportunities available. General Description: This is a professional position. The incumbent performs complex tasks in the provision of social services, such as child day care, adult services, foster care, adoption, and prevention services. The Family Services Specialist may also conduct Child Protective Services investigations and assessments and provide ongoing Services. Organization: The Family Services Specialist is part of Hanover County's Career Development Program (CD). The Family Services Specialist Ladder has four (4) levels: Family Services Specialist I, II, III, and Senior. The Family Services Specialist reports to a Family Services Supervisor and supervises no staff. Essential Functions: Interviews customers to assess needs and/or assign to appropriate groups; Interviews all parties involved; assesses immediate and long-term dangers/risks to children/adults; interviews customers to resolve complaints; Performs investigative duties to include screens referrals for validity and complaints of exploitation, neglect, and/or abuse of children, the elderly, and/or persons with disability; Provides persons, families, or vulnerable populations with the psychosocial support needed to cope with chronic, acute, or terminal illnesses, neglect and abuse (Senior); Ensures that reports of suspected abuse/neglect are assigned to appropriate staff; Ensures that the local department has staff on duty 24 hours per day, seven days per week to respond to reports of abuse/neglect (Senior); Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care; Provides guidance, consultation and supervision to other staff in the absence of the supervisor (Senior); Prepares social histories; Represents the agency in both civil and criminal court proceedings which involves interpreting laws, filing petitions, preparing court records, testifying before the court, preparing witnesses for examination, and compiling evidence; Attends court, testifies in court and coordinates cases with attorneys; Provides reports for court such as guardianship report; Testifies in criminal and civil cases; prepares court ordered home assessments and custody home studies; Provides direct intervention and service delivery for difficult, complex social work cases, and coordinates casework; Provides case management services to monitor compliance; Develops and conducts training for staff, interns and other professionals in the community; Conducts field visits to residential facilities, consults with therapists and residential staff and participates in the staffing and planning of meetings; Functions as a lead worker providing guidance and training to other staff (Senior); Coordinates program functions, develops programs, and evaluates materials; Monitors, coordinates and administers specific assigned programs; Coordinates services within specific area of responsibility; Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; Develops, writes, and/or reviews service plans documenting goals, objectives and details of the services provided for each case to meet identified customer needs in areas such as physical/mental health, housing, and presents cases to determine appropriate services; Tracks expenditures, prepares/submits budget estimates and ensures payment for services; Interprets laws, policies and regulations as applied to specific area of responsibility; Completes necessary federal, state and local planning and reporting requirements; Manages program waiting lists; Trains foster parents; submits progress reports to the court; Refers families to treatment resources within the community; Transports children to placements, meetings, therapy sessions, doctor and dental appointments, and for visitation with families; Provides parent education and support for families in target population; Conducts intensive in-home counseling; prepares reports to referral sources regarding status of various interventions; Conducts studies such as companion and adult foster care provider and pre-admission screenings for nursing home/community-based care and assisted living; Informs clients of service programs and the rules and regulations, and right to participate; Conducts overall monitoring of programs in specific area of responsibility; Serves as resource to clients and the community in area of expertise; Monitors caseloads and assigns cases to staff (Senior); Provides program administration and caseload management services; Conducts visits and maintains contact with other professionals; Accompanies victims and their families to court appearances; Serves as support for the family; files petitions; Establishes and maintains case records; Codes, enters and updates new and on-going cases in the state computer information system; Represents the agency at various functions such as making speeches at civic and business associations, providing training and workshops on child/adult abuse and neglect for public and private organizations. Provides direct services as appropriate; Participates on committees and teams as needed to plan services, etc.; May provide employment services to benefit program recipients; Develops community resources (Senior); Trains Family Services Specialist as needed (Senior); May develop procedures to review and evaluate unit programs and operations (Senior); Performs related work as assigned. Working Conditions: A. Hazards Customers - May have contact with hostile families and children. Conditions - May perform investigations and home visits in less than adequate living conditions. B. Environment Office Field C. Physical Effort Policy Manual - Must be able to lift up to fifteen (15) pounds. D. Non-exempt Knowledge, Skills and Abilities: Knowledge of Family Services/social work theories, standards and practices, including knowledge of intervention and treatment techniques and professional ethics sufficient to enhance the client's level of functioning is required. Also requires knowledge of human behavior, development and family dynamics. Knowledge of motivational theory; laws, policies, and regulations relating to human services program areas; investigation and interviewing techniques, needs assessment processes; procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions; therapeutic treatment technique; and for career counseling and guidance, desired. Knowledge of relevant community and public resources, preferred. Must be able to demonstrate computer literacy, preferably in Microsoft Office and OASIS software. Ability to apply crisis intervention methods and counseling techniques is required. Must be able to organize/prioritize work, and communicate effectively - both orally and in writing. Familiarity with child welfare laws/adult services rules and regulations, desired. Ability to analyze case information to make sound judgments; work in stressful situations and maintain diplomacy; establish and maintain effective relationships with others; and stay abreast of current trends and developments in the social work field. Education, Experience and Training: Requires a Bachelor's Degree in a human services field or a Bachelor's Degree in any field accompanied by a minimum of two(2) years' related experience. Family Services experience, preferred. Special Conditions : Valid Commonwealth of Virginia Driver's License or ability to travel to investigation sites as needed Criminal Records Check, including fingerprinting CANIS (Child Abuse and Neglect Information System) Records Check Twelve-month probationary period Work beyond normal work schedules -- including On-call Rotations, weekends, holidays and nights Mandatory Participant in the Citizen Emergency Response On-call Plan Closing Date/Time:
CASEWORK MANAGEMENT SPECIALIST 2 - Requistion ID: [[id]] Posting Close Date: 04/21/2021 Location: [[cust_geo]] Department: DEPARTMENT OF HEALTH AND HUMAN SERVICES Division: DHHS - DIVISION OF CHILD AND FAMILY SERVICES Business Unit: HR-RURAL CHILD WELFARE Work Type: PERMANENT Salary Range: $49,151.52 - $72,871.20 Recruiter: TONYA M SIEBEN Phone: 775 684-2213 Email: t.sieben@dhhs.nv.gov Position Description DCFS is recruiting for a Casework Management Specialist 2 in Winnemucca, Nevada. This recruitment may be used to underfill a Casework Management Specialist 3. Incumbents perform some of the duties described in the series concept and continue to receive training in performing the duties outlined in the series concept. Advancement to the next level in the series may occur after meeting the minimum qualifications, satisfactory performance, and with endorsement of the appointing authority. Casework Management Specialists are assigned to provide child welfare services to children and families to develop and implement a case plan that presents intervention strategies to meet the child's needs; ensure children have their medical, mental health, and educational needs met; provide strength-based family centered case management services to families that promote the safety and well-being and permanency of children; including home visits; monitoring services; report preparation, and record keeping. This is a full-time position and includes a variable work agreement that will be scheduled to work hours and days different than 8 a.m. to 5 p.m., Monday through Friday such as swing shift and weekends, with overtime after 40 hours in a week. Please note: Licensure by the State of Nevada Board of Examiners for Social Workers as a Social Worker or Clinical Social Worker may be substituted for one year of required work experience. Individuals who have current licensure may be required to maintain licensure as a condition of continuing employment. DCFS offers an excellent benefits package that includes health, dental, and vision insurance, participation in the Public Employees Retirement System (PERS), accrual of 15 days of annual and sick leave per year, 11 paid holidays and no city, county, state or social security tax. Minimum Qualifications Bachelor's degree from an accredited college or university in early childhood education, special education, human growth and development, criminal justice, psychology, counseling, social work, sociology or closely related social/human services-related field and one year of professional experience providing case management services to clients in a health and/or human services program; OR one year of experience as a Casework Management Specialist I in Nevada State service; OR an equivalent combination of education and experience above the Bachelor's degree level as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Positions may be required to work evenings, weekends, and/or holidays. Positions are subject to call-out or call-back. Positions require a valid driver's license, or equivalent mobility, at the time of appointment and as a condition of continuing employment. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno
Apr 13, 2021
CASEWORK MANAGEMENT SPECIALIST 2 - Requistion ID: [[id]] Posting Close Date: 04/21/2021 Location: [[cust_geo]] Department: DEPARTMENT OF HEALTH AND HUMAN SERVICES Division: DHHS - DIVISION OF CHILD AND FAMILY SERVICES Business Unit: HR-RURAL CHILD WELFARE Work Type: PERMANENT Salary Range: $49,151.52 - $72,871.20 Recruiter: TONYA M SIEBEN Phone: 775 684-2213 Email: t.sieben@dhhs.nv.gov Position Description DCFS is recruiting for a Casework Management Specialist 2 in Winnemucca, Nevada. This recruitment may be used to underfill a Casework Management Specialist 3. Incumbents perform some of the duties described in the series concept and continue to receive training in performing the duties outlined in the series concept. Advancement to the next level in the series may occur after meeting the minimum qualifications, satisfactory performance, and with endorsement of the appointing authority. Casework Management Specialists are assigned to provide child welfare services to children and families to develop and implement a case plan that presents intervention strategies to meet the child's needs; ensure children have their medical, mental health, and educational needs met; provide strength-based family centered case management services to families that promote the safety and well-being and permanency of children; including home visits; monitoring services; report preparation, and record keeping. This is a full-time position and includes a variable work agreement that will be scheduled to work hours and days different than 8 a.m. to 5 p.m., Monday through Friday such as swing shift and weekends, with overtime after 40 hours in a week. Please note: Licensure by the State of Nevada Board of Examiners for Social Workers as a Social Worker or Clinical Social Worker may be substituted for one year of required work experience. Individuals who have current licensure may be required to maintain licensure as a condition of continuing employment. DCFS offers an excellent benefits package that includes health, dental, and vision insurance, participation in the Public Employees Retirement System (PERS), accrual of 15 days of annual and sick leave per year, 11 paid holidays and no city, county, state or social security tax. Minimum Qualifications Bachelor's degree from an accredited college or university in early childhood education, special education, human growth and development, criminal justice, psychology, counseling, social work, sociology or closely related social/human services-related field and one year of professional experience providing case management services to clients in a health and/or human services program; OR one year of experience as a Casework Management Specialist I in Nevada State service; OR an equivalent combination of education and experience above the Bachelor's degree level as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Positions may be required to work evenings, weekends, and/or holidays. Positions are subject to call-out or call-back. Positions require a valid driver's license, or equivalent mobility, at the time of appointment and as a condition of continuing employment. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno
Alameda County
San Leandro, California, United States
Introduction THIS IS A REOPENING OF AN EXISTING EXAMINATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application for the Mental Health Specialist, Examination #18-6491-01 , and choose to reapply , you must contact the analyst at: Nicole.Lewis-Bolton@acgov.org to have your previous application released back to you. Your new score/disposition resulting from this exam will replace your current score/disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who receive a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Appli cati ons must be in the possessio n of the Human Resource Services Departm ent by 5:00 p.m. on the Last Day for Filing. App licat ions will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionn aire must be submitte d wi th each app lication. Applica tions and Supplemental Questionna ires mu st be in th e possession of the Human Resource Se rvice s Department by 5:00 p.m. on the Last Day for Filing. Failure to su bmit the Supplemental Questionnair e will re sult in disqualificat ion. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH CARE It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/ THE POSITION Under supervision, provides a variety of paraprofessional counseling services to behavioral health consumers; recommends appropriate referrals; maintains community liaisons to ensure adequate services are made available to consumers and provides facilitation for a variety of consumer-focused specialty groups; participates as part of the treatment team; and performs related duties as required. This is the entry-level class in the Mental Health Specialist paraprofessional series. The Mental Health Specialist II class is distinguished from the Mental Health Specialist I class in that the latter is a trainee level class. EXISTING VACANCIES The immediate vacancies are located in Adult Forensic Behavioral Health (AFBH), Oakland Community Support Center (OCSC), and Behavioral Health Court, as described in more detail below; however, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies (including specialty designated vacancies) which may arise within the next year for the Health Care Services Agency. Adult Forensic Behavioral Health (AFBH) is responsible for the provision of mental health services to inmates in the custody of the Alameda County Sheriff's Department. The goal is to alleviate psychiatric symptoms and prevent relapse. Services include: assessments, medication management, crisis intervention, ongoing treatment, and monitoring of inmates with serious mental illnesses with the goals of stabilizing mental conditions. Oakland Community Support Center (OCSC) works with consumers who have mental health challenges, assisting them achieve their goals by providing outpatient case management services. The MHS II position from OCSC is a position that that collaborates with our PATH (promoting access to health) clinic, which works with integrating primary care with mental health. The MHS II at OCSC would be working with our level 1 consumers, clinicians, psychiatrists, and other providers. Mental Health Specialists provide services where they run groups, plan client events, provide support to clinicians, assess clients, and work with clients on symptom management. Behavioral Health Court - The mission of the Alameda County Behavioral Health Court (BHC) is to promote public safety and assist severely mentally ill offenders by diverting them away from the criminal justice system and into community treatment. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications and knowledge and skills below, the ideal candidate will: Interview and secure personal health and social information to help determine consumer needs. Work effectively with staff and consumers in treatment services and as a member of an inter-disciplinary team of behavioral health care providers. Relate and communicate effectively with behavioral health consumers. Know principles of risk assessment, crisis intervention and treatment. Know the mental, physical, emotional, and social needs of consumers with mental health, physical health and/or substance abuse issues. Apply peer counseling and motivational support techniques for helping behavioral health consumers. Analyze problems, identify solutions and respond appropriately to crisis situations involving consumers. Communicate effectively orally and in writing, and write concise reports. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS Either I The equivalent of one year of experience in the class of Mental Health Specialist I. (Possession of a California Psychiatric Technician license may be substituted for experience.) Or II The equivalent of one year of experience performing duties comparable to those of Mental Health Specialist I, under supervision. Or III Possession of a valid license to practice as a Vocational Nurse in the State of California, And The equivalent of six months of experience performing duties comparable to those of Mental Health Specialist I, under supervision. License : Some positions require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. Special Requirement: In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Peer counseling and motivational support techniques for helping behavioral health consumers. • The mental, physical, emotional, and social needs of consumers with mental health, physical health and/or substance abuse issues. • Principles and techniques of mental health treatment and recovery principles and practices. • The psychosocial aspects and characteristics of mental illness and severe emotional disturbance. • Principles of risk assessment, crisis intervention and treatment. • Harm reduction principles and practices. • Behavioral health programs, community organizations and resources, and peer support networks in the local community. • Basic understanding of mental health case management and appropriate coding, charting and documentation requirements for health care providers. • Elementary psychiatric and medical terminology. • Familiarity with medications commonly prescribed for consumers. • Computer applications related to the work. Ability to: • Relate and communicate effectively with behavioral health consumers. • Work effectively with staff and consumers in treatment services and as a member of an inter-disciplinary team of behavioral health care providers. • Provide a variety of mental health services to a varied caseload of consumers in outpatient settings. • Interview and secure personal health and social information to help determine consumer needs. • Analyze problems, identify solutions and respond appropriately to crisis situations involving consumers. • Maintain and monitor records of assigned consumers. • Communicate effectively orally and in writing, and write concise reports. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. 2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable noticein advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN : Deadline for Filing 5:00pm, Friday, April 23, 2021 Review of Minimum Qualification April 30, 2021 Supplemental Questionnaire Review for Best Qualified May 21, 2021 Oral Interview Exam** Week of June 7, 2021 **The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website , www.acgov.org/hrs/divisions/ps/application.htm BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Employee Mortgage Loan Program Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/23/2021 5:00:00 PM
Mar 31, 2021
Full Time
Introduction THIS IS A REOPENING OF AN EXISTING EXAMINATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application for the Mental Health Specialist, Examination #18-6491-01 , and choose to reapply , you must contact the analyst at: Nicole.Lewis-Bolton@acgov.org to have your previous application released back to you. Your new score/disposition resulting from this exam will replace your current score/disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who receive a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Appli cati ons must be in the possessio n of the Human Resource Services Departm ent by 5:00 p.m. on the Last Day for Filing. App licat ions will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionn aire must be submitte d wi th each app lication. Applica tions and Supplemental Questionna ires mu st be in th e possession of the Human Resource Se rvice s Department by 5:00 p.m. on the Last Day for Filing. Failure to su bmit the Supplemental Questionnair e will re sult in disqualificat ion. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH CARE It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/ THE POSITION Under supervision, provides a variety of paraprofessional counseling services to behavioral health consumers; recommends appropriate referrals; maintains community liaisons to ensure adequate services are made available to consumers and provides facilitation for a variety of consumer-focused specialty groups; participates as part of the treatment team; and performs related duties as required. This is the entry-level class in the Mental Health Specialist paraprofessional series. The Mental Health Specialist II class is distinguished from the Mental Health Specialist I class in that the latter is a trainee level class. EXISTING VACANCIES The immediate vacancies are located in Adult Forensic Behavioral Health (AFBH), Oakland Community Support Center (OCSC), and Behavioral Health Court, as described in more detail below; however, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies (including specialty designated vacancies) which may arise within the next year for the Health Care Services Agency. Adult Forensic Behavioral Health (AFBH) is responsible for the provision of mental health services to inmates in the custody of the Alameda County Sheriff's Department. The goal is to alleviate psychiatric symptoms and prevent relapse. Services include: assessments, medication management, crisis intervention, ongoing treatment, and monitoring of inmates with serious mental illnesses with the goals of stabilizing mental conditions. Oakland Community Support Center (OCSC) works with consumers who have mental health challenges, assisting them achieve their goals by providing outpatient case management services. The MHS II position from OCSC is a position that that collaborates with our PATH (promoting access to health) clinic, which works with integrating primary care with mental health. The MHS II at OCSC would be working with our level 1 consumers, clinicians, psychiatrists, and other providers. Mental Health Specialists provide services where they run groups, plan client events, provide support to clinicians, assess clients, and work with clients on symptom management. Behavioral Health Court - The mission of the Alameda County Behavioral Health Court (BHC) is to promote public safety and assist severely mentally ill offenders by diverting them away from the criminal justice system and into community treatment. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications and knowledge and skills below, the ideal candidate will: Interview and secure personal health and social information to help determine consumer needs. Work effectively with staff and consumers in treatment services and as a member of an inter-disciplinary team of behavioral health care providers. Relate and communicate effectively with behavioral health consumers. Know principles of risk assessment, crisis intervention and treatment. Know the mental, physical, emotional, and social needs of consumers with mental health, physical health and/or substance abuse issues. Apply peer counseling and motivational support techniques for helping behavioral health consumers. Analyze problems, identify solutions and respond appropriately to crisis situations involving consumers. Communicate effectively orally and in writing, and write concise reports. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS Either I The equivalent of one year of experience in the class of Mental Health Specialist I. (Possession of a California Psychiatric Technician license may be substituted for experience.) Or II The equivalent of one year of experience performing duties comparable to those of Mental Health Specialist I, under supervision. Or III Possession of a valid license to practice as a Vocational Nurse in the State of California, And The equivalent of six months of experience performing duties comparable to those of Mental Health Specialist I, under supervision. License : Some positions require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. Special Requirement: In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Peer counseling and motivational support techniques for helping behavioral health consumers. • The mental, physical, emotional, and social needs of consumers with mental health, physical health and/or substance abuse issues. • Principles and techniques of mental health treatment and recovery principles and practices. • The psychosocial aspects and characteristics of mental illness and severe emotional disturbance. • Principles of risk assessment, crisis intervention and treatment. • Harm reduction principles and practices. • Behavioral health programs, community organizations and resources, and peer support networks in the local community. • Basic understanding of mental health case management and appropriate coding, charting and documentation requirements for health care providers. • Elementary psychiatric and medical terminology. • Familiarity with medications commonly prescribed for consumers. • Computer applications related to the work. Ability to: • Relate and communicate effectively with behavioral health consumers. • Work effectively with staff and consumers in treatment services and as a member of an inter-disciplinary team of behavioral health care providers. • Provide a variety of mental health services to a varied caseload of consumers in outpatient settings. • Interview and secure personal health and social information to help determine consumer needs. • Analyze problems, identify solutions and respond appropriately to crisis situations involving consumers. • Maintain and monitor records of assigned consumers. • Communicate effectively orally and in writing, and write concise reports. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. 2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable noticein advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN : Deadline for Filing 5:00pm, Friday, April 23, 2021 Review of Minimum Qualification April 30, 2021 Supplemental Questionnaire Review for Best Qualified May 21, 2021 Oral Interview Exam** Week of June 7, 2021 **The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website , www.acgov.org/hrs/divisions/ps/application.htm BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Employee Mortgage Loan Program Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/23/2021 5:00:00 PM
Santa Cruz County, CA
Santa Cruz, California, United States
Introduction Definition THE JOB: This is the advanced journey level classification in the professional Mental Health/Substance Abuse series. Incumbents provide intensive therapy, treatment and diagnosis for the most complex cases and act as a consultant in specialized areas such as adult treatment, after care, families, juveniles, older adults, or mentally ill sex offenders. There are multiple vacancies in Children's and Adult Mental Health Services, Alcohol and Drug Programs; the County of Santa Cruz Primary Care Clinicsand two vacancies with the Human Services Department, Transforming Lives with Care and Adult Protective Services Units. Adult Team vacancy -working with individuals with serious mental illness, involved in the criminal justice system; part of an intensive treatment model inclusive of mental health, probation and community-based service programs. Adult Access vacancy - Provide clinical assessment, crisis intervention services and disposition planning to consumers presenting for County Mental Health Services, and Adult Crisis Intervention Services - Provide mental health clinical assessment and crisis intervention services at the main jail as part of the Forensic Mental Health services. Transition Age Youth (adult) - Provideclinical assessments and brief treatment to youth and family for18-25 year olds, including case management and community linkage. Children's Mental Health vacancies providing individual, group, and family therapy to children who are 0-21 years of age. Bilingual Senior Mental Health Client Specialist positions require that the mental health and/or substance abuse clinician be fully fluent in Spanish and English in order to provide the full range of professional level mental health and/or substance abuse services in Spanish, including the facilitation of individual, group, family and crisis counseling. Bilingual clinicians may be asked to translate written clinical materials and interpret for Spanish speaking clients that need to communicate with monolingual English speaking mental health and/or substance abuse professionals. The list established from this recruitment will be used to fill all current and future full-time, part-time, substitute and extra-help vacancies during the life of the list. *Effective July 11, 2020, these positions were furloughed by 7.5%. Employment Standards THE REQUIREMENTS: Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be: Possession of a Master's Degree or PhD with a major in Social Work, Psychology, Clinical Counseling, Psychiatric Nursing or a closely related behavioral science field which has included completion of a university approved internship, preferably a clinical internship, in a mental health agency AND two years of experience providing treatment, counseling* or case management services to clients in a mental health setting. OR Qualification as a Certified Occupational Therapist or a Licensed Registered Nurse AND four years of experience in mental health service delivery. * Educational counseling may be considered for up to 50 percent of qualifying experience for assignments in Children's Mental Health. LICENSE REQUIREMENTS: Possession of one of the following licenses issued by the State of California: Clinical Social Worker; Marriage, Family and Child Counselor; Licensed Professional Clinical Counselor, Registered Nurse; Occupational Therapist; or Clinical Psychologist. If licensed in another state, incumbent must obtain the appropriate license issued by the State of California within twenty-four months from the date of employment. Additional License/Certificate Requirements: Possession of a valid California Class C Driver License, or the ability to provide suitable transportation which is approved by the appointing authority. Alcohol and Drug Assignment: All persons providing alcohol and drug counseling services within the Alcohol and Drug Program must be certified as an Alcohol and Drug Counselor OR be licensed as a mental health professional, OR within six (6) months of the date of hire, all non-licensed individuals pursuant to California Code of Regulations, Title 9, Division 4, Chapter 8, Subchapter 2, or non-certified individuals providing counseling services in an AOD program, must be registered to obtain certification as an AOD counselor by one of the approved certifying organization (CCR, Section 13035 (f). SPECIAL REQUIREMENTS: Background Investigation: Fingerprinting is required. Special Working Conditions: All assignments: Exposure to offensive odors such as unwashed people and clothes, human and animal feces; the possibility of infections which may cause chronic disease or death; and may be exposed to cigarette smoke. Juvenile Hall and Acute/Emergency Services Assignments : Exposure to noise, such as people yelling. Children's Service Assignment: Exposure to disturbing material, such as photos of abused children; allergens such as poison oak, insect stings or bites, and pollens. Some positions may require lifting objects such as boxes of belongings weighing up to fifty pounds. Note: Persons in this classification may be assigned to positions with any of the above working conditions on an emergency, as needed basis. Other Special Requirements : Positions may be assigned to carry a pager and respond to crisis situations, and perform "on-call" or call/back duties. Work situations may include evenings, weekends and holidays. Knowledge: Thorough knowledge of psychological and social aspects and characteristics of emotional disturbances and mental illness and/or substance use disorders; principles and methods of counseling and the accepted techniques for assessing psycho-social behavior. Working knowledge of human behavior and development; appropriate and available community resources; problems, needs and attitudes of individuals with emotional and social disturbance; pertinent laws and regulations regarding health and social service programs; laws and regulations as they pertain to clients' legal rights. Some knowledge of pharmacology of medications and psychotropic drug treatment; current diagnostic and statistical manual of the American Psychiatric Association. Ability to: Assess and diagnose all types of client behavioral, substance use and emotional actions/problems, and develop and implement effective and appropriate treatment plans; conduct effective and appropriate individual and group psychotherapy on an on-going basis; train others at various levels of expertise in the concepts and theories of the diagnosis and treatment of mental illness and/or substance abuse; prepare a variety of administrative and professional reports; lead and participate in a treatment team, including effectively coordinating and directing the work of others; establish and maintain a variety of case notes, client records and other required documentation; communicate effectively in both oral and written form, expressing complex and technical terminology and concepts in an understandable manner; learn Agency's policies and procedures relative to client support and treatment programs; establish and maintain effective working relationships with those contacted in the performance of required duties; learn to input and access data utilizing a computer; distinguish speech and non-speech sounds in noisy environments; intervene and diffuse situations involving combative clients including active restraint if needed; stand and walk for extended periods of time may be required for some positions. Benefits EMPLOYEE BENEFITS: ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave. HOLIDAYS - 13 paid holidays per year. BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state. MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents. DENTAL PLAN - County pays for employee and eligible dependent coverage. VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage. RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees' Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County participates in Social Security. LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance. DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions. DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing "pre-tax dollars." H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program. HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses. DEFERRED COMPENSATION - A deferred compensation plan is available to employees Selection Plan THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list. HOW TO APPLY: Apply Online Now! Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060. For information, call (831) 454-2600. Hearing Impaired TDD/TTY: 711. Applications will meet the final filing date if received in one of the following ways: 1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600. To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. An Equal Opportunity Employer LIVE Here WORK Here PLAY Here Closing Date/Time: Continuous
Apr 11, 2021
Full Time
Introduction Definition THE JOB: This is the advanced journey level classification in the professional Mental Health/Substance Abuse series. Incumbents provide intensive therapy, treatment and diagnosis for the most complex cases and act as a consultant in specialized areas such as adult treatment, after care, families, juveniles, older adults, or mentally ill sex offenders. There are multiple vacancies in Children's and Adult Mental Health Services, Alcohol and Drug Programs; the County of Santa Cruz Primary Care Clinicsand two vacancies with the Human Services Department, Transforming Lives with Care and Adult Protective Services Units. Adult Team vacancy -working with individuals with serious mental illness, involved in the criminal justice system; part of an intensive treatment model inclusive of mental health, probation and community-based service programs. Adult Access vacancy - Provide clinical assessment, crisis intervention services and disposition planning to consumers presenting for County Mental Health Services, and Adult Crisis Intervention Services - Provide mental health clinical assessment and crisis intervention services at the main jail as part of the Forensic Mental Health services. Transition Age Youth (adult) - Provideclinical assessments and brief treatment to youth and family for18-25 year olds, including case management and community linkage. Children's Mental Health vacancies providing individual, group, and family therapy to children who are 0-21 years of age. Bilingual Senior Mental Health Client Specialist positions require that the mental health and/or substance abuse clinician be fully fluent in Spanish and English in order to provide the full range of professional level mental health and/or substance abuse services in Spanish, including the facilitation of individual, group, family and crisis counseling. Bilingual clinicians may be asked to translate written clinical materials and interpret for Spanish speaking clients that need to communicate with monolingual English speaking mental health and/or substance abuse professionals. The list established from this recruitment will be used to fill all current and future full-time, part-time, substitute and extra-help vacancies during the life of the list. *Effective July 11, 2020, these positions were furloughed by 7.5%. Employment Standards THE REQUIREMENTS: Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be: Possession of a Master's Degree or PhD with a major in Social Work, Psychology, Clinical Counseling, Psychiatric Nursing or a closely related behavioral science field which has included completion of a university approved internship, preferably a clinical internship, in a mental health agency AND two years of experience providing treatment, counseling* or case management services to clients in a mental health setting. OR Qualification as a Certified Occupational Therapist or a Licensed Registered Nurse AND four years of experience in mental health service delivery. * Educational counseling may be considered for up to 50 percent of qualifying experience for assignments in Children's Mental Health. LICENSE REQUIREMENTS: Possession of one of the following licenses issued by the State of California: Clinical Social Worker; Marriage, Family and Child Counselor; Licensed Professional Clinical Counselor, Registered Nurse; Occupational Therapist; or Clinical Psychologist. If licensed in another state, incumbent must obtain the appropriate license issued by the State of California within twenty-four months from the date of employment. Additional License/Certificate Requirements: Possession of a valid California Class C Driver License, or the ability to provide suitable transportation which is approved by the appointing authority. Alcohol and Drug Assignment: All persons providing alcohol and drug counseling services within the Alcohol and Drug Program must be certified as an Alcohol and Drug Counselor OR be licensed as a mental health professional, OR within six (6) months of the date of hire, all non-licensed individuals pursuant to California Code of Regulations, Title 9, Division 4, Chapter 8, Subchapter 2, or non-certified individuals providing counseling services in an AOD program, must be registered to obtain certification as an AOD counselor by one of the approved certifying organization (CCR, Section 13035 (f). SPECIAL REQUIREMENTS: Background Investigation: Fingerprinting is required. Special Working Conditions: All assignments: Exposure to offensive odors such as unwashed people and clothes, human and animal feces; the possibility of infections which may cause chronic disease or death; and may be exposed to cigarette smoke. Juvenile Hall and Acute/Emergency Services Assignments : Exposure to noise, such as people yelling. Children's Service Assignment: Exposure to disturbing material, such as photos of abused children; allergens such as poison oak, insect stings or bites, and pollens. Some positions may require lifting objects such as boxes of belongings weighing up to fifty pounds. Note: Persons in this classification may be assigned to positions with any of the above working conditions on an emergency, as needed basis. Other Special Requirements : Positions may be assigned to carry a pager and respond to crisis situations, and perform "on-call" or call/back duties. Work situations may include evenings, weekends and holidays. Knowledge: Thorough knowledge of psychological and social aspects and characteristics of emotional disturbances and mental illness and/or substance use disorders; principles and methods of counseling and the accepted techniques for assessing psycho-social behavior. Working knowledge of human behavior and development; appropriate and available community resources; problems, needs and attitudes of individuals with emotional and social disturbance; pertinent laws and regulations regarding health and social service programs; laws and regulations as they pertain to clients' legal rights. Some knowledge of pharmacology of medications and psychotropic drug treatment; current diagnostic and statistical manual of the American Psychiatric Association. Ability to: Assess and diagnose all types of client behavioral, substance use and emotional actions/problems, and develop and implement effective and appropriate treatment plans; conduct effective and appropriate individual and group psychotherapy on an on-going basis; train others at various levels of expertise in the concepts and theories of the diagnosis and treatment of mental illness and/or substance abuse; prepare a variety of administrative and professional reports; lead and participate in a treatment team, including effectively coordinating and directing the work of others; establish and maintain a variety of case notes, client records and other required documentation; communicate effectively in both oral and written form, expressing complex and technical terminology and concepts in an understandable manner; learn Agency's policies and procedures relative to client support and treatment programs; establish and maintain effective working relationships with those contacted in the performance of required duties; learn to input and access data utilizing a computer; distinguish speech and non-speech sounds in noisy environments; intervene and diffuse situations involving combative clients including active restraint if needed; stand and walk for extended periods of time may be required for some positions. Benefits EMPLOYEE BENEFITS: ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave. HOLIDAYS - 13 paid holidays per year. BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state. MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents. DENTAL PLAN - County pays for employee and eligible dependent coverage. VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage. RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees' Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County participates in Social Security. LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance. DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions. DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing "pre-tax dollars." H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program. HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses. DEFERRED COMPENSATION - A deferred compensation plan is available to employees Selection Plan THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list. HOW TO APPLY: Apply Online Now! Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060. For information, call (831) 454-2600. Hearing Impaired TDD/TTY: 711. Applications will meet the final filing date if received in one of the following ways: 1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600. To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. An Equal Opportunity Employer LIVE Here WORK Here PLAY Here Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, CA, United States
The Position This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 9/18/20,3/19/21, 9/17/21 Under direction, the Environmental Specialist IV has first-line supervisory duties for a team of scientific, professional and technical staff. Duties include arranging, directing, prioritizing, reviewing, and evaluating the unit's processes and final products as well as administering line personnel functions. Some positions have advanced practitioner responsibilities requiring a professional certification or registration designated by law (and described in Special Requirements) and/or have indirect supervisory responsibilities over the final outputs and products rather than direct supervision of staff or processes. These positions require the consistent application of scientific expertise above the advanced journey level. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Principles of environmental compliance assurance Principles of environmental sciences Mathematical compilation and analysis Principles of chemistry and chemical reactions Effects of waste material on water quality and land quality and the interactions of waste with the environment Environmental practices with special reference to their general effect on public health and the quality of the environment Laws, codes, regulations, and policies affecting the department's operations and programs Applicable tools, equipment and materials Principles and procedures of interviewing and fact-finding Principles, practices and techniques of customer service Statistical methods and analysis Team dynamics and team building Principles and practices of leadership, mentoring and conflict resolution Principles, practices and techniques of supervision, training, and employer-employee relations Principles of public administration, budgeting and cost allocations Sacramento County Personnel Policies and Procedures Principles and practices of technical problem solving; principles and methods of project management Specialized, in depth knowledge of a scientific field closely related to environmental research and compliance Ability to Read English at a level necessary to examine, interpret, and apply scientific, legal, technical, and complex guidelines, documents, records and reports Speak English at a level necessary to communicate clearly and effectively Write English at a level necessary to produce concise, accurate and impartial reports, narratives, summaries and recommendations Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work cooperatively with others Build and maintain constructive relationships with those encountered during course of work Respond effectively and tactfully to hostility, confusion or concerns expressed by others Organize, process and evaluate data and ideas to make effective decisions and develop appropriate solutions Use sound judgment and personal initiative to accomplish assignments, locate, research, interpret, and apply environmental laws and regulations Collect, process, evaluate and summarize scientific and technical data and ideas to make effective decisions and develop appropriate solutions Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work independently within established guidelines, prioritize and coordinate activities, and meet critical deadlines Communicate, verbally and in writing, scientific and technical terminology into terms understandable to the general public Develop, prepare, and present studies and reports to governmental boards, civic organizations and other groups Effectively represent the department in contacts and relationships with the public, local business community and other government agencies Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation Perform complex work regarding environmental inspections, compliance, monitoring, regulations, and research Lead complex or sensitive work projects Provide work direction and instruction to scientific, technical and professional staff Review work for pertinence, accuracy and completeness Analyze complex environmental compliance problems, make statistical inferences from complex data, and develop recommendations or solutions And represent the department in contacts and relationships with the public, local business community, other government agencies, and the media Plan and organize the work of an assigned group of scientific, professional and technical staff Establish, monitor and control projects and schedules to meet goals and objectives Supervise, train, coach, and evaluate staff Investigate and resolve disciplinary issues and customer complaints Represent management in responding to and adjusting first level grievances Serve as a technical expert in a scientific discipline Perform a wide scope of the more complex and difficult studies, reports, and projects related to environmental inspections, compliance, monitoring, regulation, and research Recognize problems, develop recommendations and solutions for difficult and complex environmental management problems, and oversee corrections And review and interpret the impact of legislative changes Employment Qualifications Minimum Qualifications Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. AND 1. Two years of advanced-journey level professional experience in environmental regulation, analysis, environmental research, conducting a monitoring or surveillance program, and/or providing lead direction for a multi-disciplinary staff performing duties and responsibilities equivalent to the Environmental Specialist III class in Sacramento County service. Or : 2. Four years of professional experience in environmental inspections, enforcement, regulation, analysis, and/or research performing journey level duties and responsibilities equivalent to the Environmental Specialist (Level II) class in Sacramento County service. Note : Possession of a Master's Degree from an accredited college or university in health science, public health, natural science, physical science, environmental science, business or public administration, or a related field may substitute for one year of the required experience. Note: Up to one year of the required education may be substituted by full-time, or equivalent part-time, experience similar to that described on the basis of 173.6 hours + 21.7 days = 1 work month = 3 semester or 4.5 quarter units. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice. Note : Employees granted status in the class of Senior Environmental Health Specialist and possessing split off rights as granted by the Civil Service Commission and Board of Supervisors via SRA #90-85, may be appointed to Environmental Specialist IV positions, in accordance with County Personnel Policies and Procedures #C-7, without appearing on the certification list. Note : Applicants interested in Environmental Health positions are required to provide documentation of the Registered Environmental Health Specialist (REHS). Special Requirements : Physical Abilities: Ability to stoop and kneel to conduct inspections, take water and other environmental samples, and inspect equipment Climb fences, stairs, and ladders Walk rough terrain and muddy fields Work in an underground environment Climb in and out of swimming pools under construction Wear protective clothing Normal hearing Normal verbal communication ability Visually distinguish between colors Calibrate and use technical and monitoring instruments Read gauges and meters See in dimly lit areas Working Conditions : Incumbents are subject to work in adverse weather conditions, emergency situations, and perform duties outside of normal working hours, as necessary. Professional Certification / Registration Requirements : Some positions, allocated to Environmental Specialist (Level II) and higher levels, require possession of a valid certification as a Registered Environmental Health Specialist (REHS) issued by the State of California. Some positions, allocated to Environmental Specialist (Level II) and higher levels, require possession of a valid certification as a Registered Dairy Inspector, issued by the State of California. Some positions, allocated to Environmental Specialist (Level II) and higher levels, may require possession of valid certifications, as deemed necessary by legislative mandate or appropriate regulatory authority in the State of California. Some positions allocated to Environmental Specialist (IV) require possession of valid certification as a Registered Geologist, issued by the State of California. Note : Failure to maintain required certification/registration constitutes cause for suspension or termination from the class in accordance with Civil Service Rules. License Requirement : A valid California Driver License, Class C or higher is required prior to appointment to these classes. Failure to maintain a valid License may constitute cause for termination from this class in accordance with Civil Service Rules. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis Special Skills : Some positions may require the ability to speak, read, and/or write a language, in addition to English, or knowledge of a specific culture, such as Black Culture, Mexican/Spanish Culture, or Asian Culture. Probationary Period The probationary period for this classification is six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Mar 16, 2021
The Position This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 9/18/20,3/19/21, 9/17/21 Under direction, the Environmental Specialist IV has first-line supervisory duties for a team of scientific, professional and technical staff. Duties include arranging, directing, prioritizing, reviewing, and evaluating the unit's processes and final products as well as administering line personnel functions. Some positions have advanced practitioner responsibilities requiring a professional certification or registration designated by law (and described in Special Requirements) and/or have indirect supervisory responsibilities over the final outputs and products rather than direct supervision of staff or processes. These positions require the consistent application of scientific expertise above the advanced journey level. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Principles of environmental compliance assurance Principles of environmental sciences Mathematical compilation and analysis Principles of chemistry and chemical reactions Effects of waste material on water quality and land quality and the interactions of waste with the environment Environmental practices with special reference to their general effect on public health and the quality of the environment Laws, codes, regulations, and policies affecting the department's operations and programs Applicable tools, equipment and materials Principles and procedures of interviewing and fact-finding Principles, practices and techniques of customer service Statistical methods and analysis Team dynamics and team building Principles and practices of leadership, mentoring and conflict resolution Principles, practices and techniques of supervision, training, and employer-employee relations Principles of public administration, budgeting and cost allocations Sacramento County Personnel Policies and Procedures Principles and practices of technical problem solving; principles and methods of project management Specialized, in depth knowledge of a scientific field closely related to environmental research and compliance Ability to Read English at a level necessary to examine, interpret, and apply scientific, legal, technical, and complex guidelines, documents, records and reports Speak English at a level necessary to communicate clearly and effectively Write English at a level necessary to produce concise, accurate and impartial reports, narratives, summaries and recommendations Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work cooperatively with others Build and maintain constructive relationships with those encountered during course of work Respond effectively and tactfully to hostility, confusion or concerns expressed by others Organize, process and evaluate data and ideas to make effective decisions and develop appropriate solutions Use sound judgment and personal initiative to accomplish assignments, locate, research, interpret, and apply environmental laws and regulations Collect, process, evaluate and summarize scientific and technical data and ideas to make effective decisions and develop appropriate solutions Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work independently within established guidelines, prioritize and coordinate activities, and meet critical deadlines Communicate, verbally and in writing, scientific and technical terminology into terms understandable to the general public Develop, prepare, and present studies and reports to governmental boards, civic organizations and other groups Effectively represent the department in contacts and relationships with the public, local business community and other government agencies Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation Perform complex work regarding environmental inspections, compliance, monitoring, regulations, and research Lead complex or sensitive work projects Provide work direction and instruction to scientific, technical and professional staff Review work for pertinence, accuracy and completeness Analyze complex environmental compliance problems, make statistical inferences from complex data, and develop recommendations or solutions And represent the department in contacts and relationships with the public, local business community, other government agencies, and the media Plan and organize the work of an assigned group of scientific, professional and technical staff Establish, monitor and control projects and schedules to meet goals and objectives Supervise, train, coach, and evaluate staff Investigate and resolve disciplinary issues and customer complaints Represent management in responding to and adjusting first level grievances Serve as a technical expert in a scientific discipline Perform a wide scope of the more complex and difficult studies, reports, and projects related to environmental inspections, compliance, monitoring, regulation, and research Recognize problems, develop recommendations and solutions for difficult and complex environmental management problems, and oversee corrections And review and interpret the impact of legislative changes Employment Qualifications Minimum Qualifications Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. AND 1. Two years of advanced-journey level professional experience in environmental regulation, analysis, environmental research, conducting a monitoring or surveillance program, and/or providing lead direction for a multi-disciplinary staff performing duties and responsibilities equivalent to the Environmental Specialist III class in Sacramento County service. Or : 2. Four years of professional experience in environmental inspections, enforcement, regulation, analysis, and/or research performing journey level duties and responsibilities equivalent to the Environmental Specialist (Level II) class in Sacramento County service. Note : Possession of a Master's Degree from an accredited college or university in health science, public health, natural science, physical science, environmental science, business or public administration, or a related field may substitute for one year of the required experience. Note: Up to one year of the required education may be substituted by full-time, or equivalent part-time, experience similar to that described on the basis of 173.6 hours + 21.7 days = 1 work month = 3 semester or 4.5 quarter units. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice. Note : Employees granted status in the class of Senior Environmental Health Specialist and possessing split off rights as granted by the Civil Service Commission and Board of Supervisors via SRA #90-85, may be appointed to Environmental Specialist IV positions, in accordance with County Personnel Policies and Procedures #C-7, without appearing on the certification list. Note : Applicants interested in Environmental Health positions are required to provide documentation of the Registered Environmental Health Specialist (REHS). Special Requirements : Physical Abilities: Ability to stoop and kneel to conduct inspections, take water and other environmental samples, and inspect equipment Climb fences, stairs, and ladders Walk rough terrain and muddy fields Work in an underground environment Climb in and out of swimming pools under construction Wear protective clothing Normal hearing Normal verbal communication ability Visually distinguish between colors Calibrate and use technical and monitoring instruments Read gauges and meters See in dimly lit areas Working Conditions : Incumbents are subject to work in adverse weather conditions, emergency situations, and perform duties outside of normal working hours, as necessary. Professional Certification / Registration Requirements : Some positions, allocated to Environmental Specialist (Level II) and higher levels, require possession of a valid certification as a Registered Environmental Health Specialist (REHS) issued by the State of California. Some positions, allocated to Environmental Specialist (Level II) and higher levels, require possession of a valid certification as a Registered Dairy Inspector, issued by the State of California. Some positions, allocated to Environmental Specialist (Level II) and higher levels, may require possession of valid certifications, as deemed necessary by legislative mandate or appropriate regulatory authority in the State of California. Some positions allocated to Environmental Specialist (IV) require possession of valid certification as a Registered Geologist, issued by the State of California. Note : Failure to maintain required certification/registration constitutes cause for suspension or termination from the class in accordance with Civil Service Rules. License Requirement : A valid California Driver License, Class C or higher is required prior to appointment to these classes. Failure to maintain a valid License may constitute cause for termination from this class in accordance with Civil Service Rules. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis Special Skills : Some positions may require the ability to speak, read, and/or write a language, in addition to English, or knowledge of a specific culture, such as Black Culture, Mexican/Spanish Culture, or Asian Culture. Probationary Period The probationary period for this classification is six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, CA, United States
The Position This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 10/22/20, 1/21/21, 4/18/21, 7/22/21, 10/21/21 Level I - $5,307.00/month Level II - $5,712.42 - $6,942.60/month Under supervision, the Environmental Specialist (Level I/II) performs scientific and professional level office and field work to ensure compliance with environmental laws and regulations. Environmental Specialist is a single class with two levels: Environmental Specialist (Level II) and Environmental Specialist (Level I). The level at which initial appointments are made and when advancements occur are at the discretion of the appointing authority. Incumbents may advance from Level I to Level II, if they have: (1) met the minimum and special qualifications, and (2) have demonstrated the ability to perform the responsibilities required at the higher performance level. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Principles of environmental compliance assurance Principles of environmental sciences Mathematical compilation and analysis Principles of chemistry and chemical reactions Effects of waste material on water quality and land quality and the interactions of waste with the environment Environmental practices with special reference to their general effect on public health and the quality of the environment Laws, codes, regulations, and policies affecting the department's operations and programs Applicable tools, equipment and materials Principles and procedures of interviewing and fact-finding Principles, practices and techniques of customer service Ability to Read English at a level necessary to examine, interpret, and apply scientific, legal, technical, and complex guidelines, documents, records and reports Speak English at a level necessary to communicate clearly and effectively Write English at a level necessary to produce concise, accurate and impartial reports, narratives, summaries and recommendations Communicate, verbally and in writing, scientific and technical terminology into terms understandable to the general public Locate, research, interpret, and apply environmental laws and regulations Work independently within established guidelines, prioritize and coordinate activities, and meet critical deadlines Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work cooperatively with others; build and maintain constructive relationships with those encountered during course of work; respond effectively and tactfully to hostility, confusion or concerns expressed by others Collect, process, evaluate, and summarize scientific and technical data and ideas to make effective decisions and develop appropriate solutions Develop, prepare, and present studies and reports to governmental boards, civic organizations and other groups Effectively represent the department in contacts and relationships with the public, local business community and other government agencies Use sound judgment and personal initiative to accomplish assignments Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation Employment Qualifications Minimum Qualifications Level I Either : 1. Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. Or : 2. Written proof of acceptance of education required by the State of California Environmental Health Services. Incumbents assigned to positions requiring State Certification must achieve certification/registration within the period prescribed by State Law or be subject to dismissal under applicable Civil Service Rules. Note : Applicants interested in Environmental Health positions are required to provide the acceptance letter mentioned above. Level II Either : 1. Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. And : One year of professional experience in environmental regulation, analysis, or environmental research performing duties and responsibilities equivalent to the Environmental Specialist (Level I) class in Sacramento County service. Or : 2. Possession of valid certification as Registered Environmental Health Specialist (REHS) by the State of California. Or : 3. Possession of valid certification as Registered Dairy Inspector by State of California. Or : 4. Possession of a Master's Degree from an accredited college or university in health science, public health, natural science, physical science, environmental science, or a related field. Note : Applicants interested in Environmental Health positions are required to provide documentation of the Registered Environmental Health Specialist (REHS). Note : Up to one year of the required education may be substituted by full-time or equivalent part time experience similar to that described. 173.6 hours = 21.7 days = 1 work month = 3 semester units or 4.5 quarter units. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice. Special Requirements License Requirement : A valid California Driver License, Class C or higher is required prior to appointment to this class. Failure to maintain a valid License may constitute cause for termination from this class in accordance with Civil Service Rules. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis Special Skills : Some positions may require the ability to speak, read, and/or write a language, in addition to English, or knowledge of a specific culture, such as Black Culture, Mexican/Spanish Culture, or Asian Culture. Physical Abilities: Ability to stoop and kneel to conduct inspections, take water and other environmental samples, and inspect equipment Climb fences, stairs, and ladders Walk rough terrain and muddy fields Work in an underground environment Climb in and out of swimming pools under construction Wear protective clothing Normal hearing Normal verbal communication ability Visually distinguish between colors Calibrate and use technical and monitoring instruments Read gauges and meters see in dimly lit areas Work Schedule and Conditions : Incumbents are subject to work in adverse weather conditions, emergency situations, and perform duties outside of normal working hours, as necessary. Professional Certification / Registration Requirements: Some positions, allocated to Environmental Specialist (Level II), require possession of a valid certification as a Registered Environmental Health Specialist (REHS) issued by the State of California. (Registration as a REHS is not required for appointment to Level I positions.) Some positions, allocated to Environmental Specialist (Level II), require possession of a valid certification as a Registered Dairy Inspector, issued by the State of California. Some positions, allocated to Environmental Specialist (Level II), may require possession of valid certifications, as deemed necessary by legislative mandate or appropriate regulatory authority in the State of California. Note : Failure to maintain required certification/registration constitutes cause for suspension or termination from the class in accordance with Civil Service Rules. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Mar 16, 2021
The Position This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 10/22/20, 1/21/21, 4/18/21, 7/22/21, 10/21/21 Level I - $5,307.00/month Level II - $5,712.42 - $6,942.60/month Under supervision, the Environmental Specialist (Level I/II) performs scientific and professional level office and field work to ensure compliance with environmental laws and regulations. Environmental Specialist is a single class with two levels: Environmental Specialist (Level II) and Environmental Specialist (Level I). The level at which initial appointments are made and when advancements occur are at the discretion of the appointing authority. Incumbents may advance from Level I to Level II, if they have: (1) met the minimum and special qualifications, and (2) have demonstrated the ability to perform the responsibilities required at the higher performance level. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Principles of environmental compliance assurance Principles of environmental sciences Mathematical compilation and analysis Principles of chemistry and chemical reactions Effects of waste material on water quality and land quality and the interactions of waste with the environment Environmental practices with special reference to their general effect on public health and the quality of the environment Laws, codes, regulations, and policies affecting the department's operations and programs Applicable tools, equipment and materials Principles and procedures of interviewing and fact-finding Principles, practices and techniques of customer service Ability to Read English at a level necessary to examine, interpret, and apply scientific, legal, technical, and complex guidelines, documents, records and reports Speak English at a level necessary to communicate clearly and effectively Write English at a level necessary to produce concise, accurate and impartial reports, narratives, summaries and recommendations Communicate, verbally and in writing, scientific and technical terminology into terms understandable to the general public Locate, research, interpret, and apply environmental laws and regulations Work independently within established guidelines, prioritize and coordinate activities, and meet critical deadlines Perform work assignments related to environmental inspections, compliance, monitoring, regulation, and research Work cooperatively with others; build and maintain constructive relationships with those encountered during course of work; respond effectively and tactfully to hostility, confusion or concerns expressed by others Collect, process, evaluate, and summarize scientific and technical data and ideas to make effective decisions and develop appropriate solutions Develop, prepare, and present studies and reports to governmental boards, civic organizations and other groups Effectively represent the department in contacts and relationships with the public, local business community and other government agencies Use sound judgment and personal initiative to accomplish assignments Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation Employment Qualifications Minimum Qualifications Level I Either : 1. Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. Or : 2. Written proof of acceptance of education required by the State of California Environmental Health Services. Incumbents assigned to positions requiring State Certification must achieve certification/registration within the period prescribed by State Law or be subject to dismissal under applicable Civil Service Rules. Note : Applicants interested in Environmental Health positions are required to provide the acceptance letter mentioned above. Level II Either : 1. Graduation from an accredited college or university with major in health science, public health, natural science, physical science, environmental science, or a related field. And : One year of professional experience in environmental regulation, analysis, or environmental research performing duties and responsibilities equivalent to the Environmental Specialist (Level I) class in Sacramento County service. Or : 2. Possession of valid certification as Registered Environmental Health Specialist (REHS) by the State of California. Or : 3. Possession of valid certification as Registered Dairy Inspector by State of California. Or : 4. Possession of a Master's Degree from an accredited college or university in health science, public health, natural science, physical science, environmental science, or a related field. Note : Applicants interested in Environmental Health positions are required to provide documentation of the Registered Environmental Health Specialist (REHS). Note : Up to one year of the required education may be substituted by full-time or equivalent part time experience similar to that described. 173.6 hours = 21.7 days = 1 work month = 3 semester units or 4.5 quarter units. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice. Special Requirements License Requirement : A valid California Driver License, Class C or higher is required prior to appointment to this class. Failure to maintain a valid License may constitute cause for termination from this class in accordance with Civil Service Rules. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis Special Skills : Some positions may require the ability to speak, read, and/or write a language, in addition to English, or knowledge of a specific culture, such as Black Culture, Mexican/Spanish Culture, or Asian Culture. Physical Abilities: Ability to stoop and kneel to conduct inspections, take water and other environmental samples, and inspect equipment Climb fences, stairs, and ladders Walk rough terrain and muddy fields Work in an underground environment Climb in and out of swimming pools under construction Wear protective clothing Normal hearing Normal verbal communication ability Visually distinguish between colors Calibrate and use technical and monitoring instruments Read gauges and meters see in dimly lit areas Work Schedule and Conditions : Incumbents are subject to work in adverse weather conditions, emergency situations, and perform duties outside of normal working hours, as necessary. Professional Certification / Registration Requirements: Some positions, allocated to Environmental Specialist (Level II), require possession of a valid certification as a Registered Environmental Health Specialist (REHS) issued by the State of California. (Registration as a REHS is not required for appointment to Level I positions.) Some positions, allocated to Environmental Specialist (Level II), require possession of a valid certification as a Registered Dairy Inspector, issued by the State of California. Some positions, allocated to Environmental Specialist (Level II), may require possession of valid certifications, as deemed necessary by legislative mandate or appropriate regulatory authority in the State of California. Note : Failure to maintain required certification/registration constitutes cause for suspension or termination from the class in accordance with Civil Service Rules. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Stanislaus County, CA
Workforce Development - BSO - 629 12th St, California, United States
About the Opportunity THE IDEAL CANDIDATE Workforce Development is seeking a motivated, customer-oriented individual to join our team. Candidates will demonstrate strong customer service skills working with diverse backgrounds and possess strong interpersonal skills. To learn more about Workforce Development click here . Family Services Specialist l (FSS l) The Family Services Specialist I is the entry level for the Family Services Specialist (FSS) series. Individuals hired for the Family Services Specialist l position will be assigned to the Job Centers. The primary responsibility of staff working in the Job Centers is to assist the customer (job seeker) to fully utilize available services in each Job Center. The essential functions include: assisting job seekers in the use of the computer lab for job search; assist job seekers with the State's resume development tool, prepare and proctor web-based testing; assist job seekers in registering for job-prep workshops and the State CalJOBS system; provide labor market information; work in partnership with other partner agency staff; provide partner/community resources to job seekers when requested; and monitor job seekers' activities while in the Job Center. Family Services Specialist ll (FSS II) The Family Services Specialist ll is the experienced level for the eligibility and standard facilitation functions in the Family Services Specialist series. Incumbents work under general supervision and may determine initial and continuing eligibility of applicants and recipients of public assistance program while maintaining a caseload. Incumbents will also be responsible to facilitate pre-employment workshops, including proctoring skill assessments. The Family Services Specialist ll performs related duties as assigned and reports to the Family Services Supervisor. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the AFSCME LOCAL #10 bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding) The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Provide job seeker support and customer service; Be present, visible, alert, and available to job seekers requiring assistance; Answer questions pertaining to the use and functions of Job Center equipment, applications and services. Assist job seekers in the use of the computer lab for job search and related activities; Assist job seekers with resume development resources; Prepare and proctor web-based testing using skill and other applications; Assist job seekers in registering for job-prep workshops and state CalJOBS system; Have knowledge and understanding of CalJOBS; Provide Labor Market information; Work closely with internal and external partner staff; Issue and/or replace Job Center scan cards; Provide partner/community resources to job seekers accessing the AJCC; Monitor job seeker activity while in the Job Center; Ensure that customers adhere to Job Center Code of Conduct; Work at any of the Job Centers in Stanislaus County; Respond to inquiries regarding program services; Inform customers about services offered by the American's Job Center of California (AJCC) system partners; Make proper customer referrals for services offered by partner agencies; Explain rules, regulations and policies to Job Center customers to apprise them of their rights and responsibilities when necessary; Utilize automated database systems to establish and maintain case data on customers accessing the Job Centers; Possess good computer skills and basic data entry; and Complete assignments as requested and perform other duties as assigned. In addition to the above, the Family Services Specialist ll typical tasks may include: Review, evaluate and verify the accuracy and completeness of information submitted by customer/enrollee; Research and prepare written and/or oral reports and correspondence as required; Facilitate Job Preparation Workshops; Facilitate/Proctor Skill Assessments; Interview applicants/customers in order to gather required information needed to determine eligibility for Workforce Innovation Opportunity Act (WIOA) program; Understand the calculations for eligibility that determine the level of service to be awarded; Respond to inquiries regarding program eligibility and partner services; Maintain accurate and complete data so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; and Follow up on case data including, but not limited to, contracting customers regularly and monitoring eligibility to assure compliance with program requirements. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES FAMILY SERVICES SPECIALIST I Learn to interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance and employment services programs; Obtain personal information concerning income, financial resources, marital status, etc.; according to a complex set of rules and regulations and provide information regarding resources available; Learn interview and data gathering techniques and perform in-depth and interactive interviewing to determine program eligibility; Maintain clear and accurate data; Read, write, speak and understand English at a level necessary to effectively perform job duties; Understand, follow and apply written rules and verbal instructions; Organize work effectively; Communicate/explain complex rules and programs so they can be understood by people of diverse, ethnic, socio-economic and cultural backgrounds; Establish and maintain cooperative, professional working relationships with agency staff, customers, and the general public; Learn to utilize effective case management techniques Use appropriate interpersonal skills to calm situations; Assist applicants/recipients in completing forms and give directions to various community resources/services; Accurately complete a high volume of detailed and repetitive work; Demonstrate and maintain a professional manner; Plan, prioritize and evaluate work flow and work product; Learn multiple automated systems; Provide good customer services; and Learn to use a calculator and accurately perform basic mathematical computations. FAMILY SERVICES SPECIALIST II - All s kills/abilities listed above plus the following: Interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance programs and Workforce Development/WIOA services programs; Apply interview and data gathering techniques and perform in depth and interactive interviewing to determine program eligibility; Deal effectively with the public; Utilize effective case management; Promote the Agency's mission; and Use a calculator and accurately perform basic mathematical computations. KNOWLEDGE FAMILY SERVICES SPECIALST I The goals, objectives, and functions of public social services agencies, including eligibility, employment and assistance programs; Employment services concepts; Basic data keeping and standard office procedures; Basic understanding of mathematical computations, including multiplication and division of whole numbers, decimals, and fractions; Office practices, methods, procedures, and automated systems; and Diverse cultural, racial, and linguistic backgrounds in order to relate to various individuals. FAMILY SERVICES SPECIALIST II - All knowledge listed above plus the following: The laws, regulations and policies necessary to make eligibility and benefit determinations for various public assistance programs; Departmental and community resources available to applicants/recipients; General principles and techniques of interviewing and recording information; Case management procedures; and Computer programs dealing with databases. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE FAMILY SERVICES SPECIALIST I PATTERN I One (1) year experience determining eligibility for loans, financial assistance, unemployment or veteran's benefits, or publicly financed health, counseling, or social services. PATTERN II One (1) year of experience performing journey-level duties comparable to an Administrative Clerk ll. PATTERN III Completion of 60 college semester units or 90 college quarter units, or equivalent. FAMILY SERVICES SPECIALIST II PATTERN I One (1) year of experience providing customer services in a California County Welfare Department in at least two (2) of the following programs: TANF, Welfare-to-Work, Cal Fresh, Medi-Cal, MIA, or the Adult Services Assistance Program; OR One (1) year experience providing customer services in a Social Services Department in an Employment and Training Program or determining MIA eligibility in a medical facility. PATTERN II Satisfactory completion of job duties with twelve months of employment in the class of Family Services Specialist Level I, in at least two (2) of the following programs: TANF, Welfare-to-Work, Cal Fresh, Medi-Cal, or the Adult Services Assistance Program; OR Satisfactory completion of job duties, with twelve months of employment in the class of Family Services Specialist I in an Employment and Training Program or determining MIA eligibility in a medical facility. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-604-1667 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Two (2) years experience using Microsoft Suite (Word, Excel, PowerPoint, Office 365), AND One (1) year experience working in a workforce development/employment related field, OR Two (2) years experience (paid or unpaid) facilitating/teaching small to large groups (i.e. classroom style instruction/training). Family Services Specialist I is a Veterans' Preference Program eligible job classification. For more information please click here . Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening: Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination: Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination: Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: 4/13/21 5:00 pm Written Examination: Week of 4/19/21 Oral Examination: Week of 5/3/21 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627 Closing Date/Time: 4/13/2021 5:00 PM Pacific
Apr 07, 2021
Full Time
About the Opportunity THE IDEAL CANDIDATE Workforce Development is seeking a motivated, customer-oriented individual to join our team. Candidates will demonstrate strong customer service skills working with diverse backgrounds and possess strong interpersonal skills. To learn more about Workforce Development click here . Family Services Specialist l (FSS l) The Family Services Specialist I is the entry level for the Family Services Specialist (FSS) series. Individuals hired for the Family Services Specialist l position will be assigned to the Job Centers. The primary responsibility of staff working in the Job Centers is to assist the customer (job seeker) to fully utilize available services in each Job Center. The essential functions include: assisting job seekers in the use of the computer lab for job search; assist job seekers with the State's resume development tool, prepare and proctor web-based testing; assist job seekers in registering for job-prep workshops and the State CalJOBS system; provide labor market information; work in partnership with other partner agency staff; provide partner/community resources to job seekers when requested; and monitor job seekers' activities while in the Job Center. Family Services Specialist ll (FSS II) The Family Services Specialist ll is the experienced level for the eligibility and standard facilitation functions in the Family Services Specialist series. Incumbents work under general supervision and may determine initial and continuing eligibility of applicants and recipients of public assistance program while maintaining a caseload. Incumbents will also be responsible to facilitate pre-employment workshops, including proctoring skill assessments. The Family Services Specialist ll performs related duties as assigned and reports to the Family Services Supervisor. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the AFSCME LOCAL #10 bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding) The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Provide job seeker support and customer service; Be present, visible, alert, and available to job seekers requiring assistance; Answer questions pertaining to the use and functions of Job Center equipment, applications and services. Assist job seekers in the use of the computer lab for job search and related activities; Assist job seekers with resume development resources; Prepare and proctor web-based testing using skill and other applications; Assist job seekers in registering for job-prep workshops and state CalJOBS system; Have knowledge and understanding of CalJOBS; Provide Labor Market information; Work closely with internal and external partner staff; Issue and/or replace Job Center scan cards; Provide partner/community resources to job seekers accessing the AJCC; Monitor job seeker activity while in the Job Center; Ensure that customers adhere to Job Center Code of Conduct; Work at any of the Job Centers in Stanislaus County; Respond to inquiries regarding program services; Inform customers about services offered by the American's Job Center of California (AJCC) system partners; Make proper customer referrals for services offered by partner agencies; Explain rules, regulations and policies to Job Center customers to apprise them of their rights and responsibilities when necessary; Utilize automated database systems to establish and maintain case data on customers accessing the Job Centers; Possess good computer skills and basic data entry; and Complete assignments as requested and perform other duties as assigned. In addition to the above, the Family Services Specialist ll typical tasks may include: Review, evaluate and verify the accuracy and completeness of information submitted by customer/enrollee; Research and prepare written and/or oral reports and correspondence as required; Facilitate Job Preparation Workshops; Facilitate/Proctor Skill Assessments; Interview applicants/customers in order to gather required information needed to determine eligibility for Workforce Innovation Opportunity Act (WIOA) program; Understand the calculations for eligibility that determine the level of service to be awarded; Respond to inquiries regarding program eligibility and partner services; Maintain accurate and complete data so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; and Follow up on case data including, but not limited to, contracting customers regularly and monitoring eligibility to assure compliance with program requirements. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES FAMILY SERVICES SPECIALIST I Learn to interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance and employment services programs; Obtain personal information concerning income, financial resources, marital status, etc.; according to a complex set of rules and regulations and provide information regarding resources available; Learn interview and data gathering techniques and perform in-depth and interactive interviewing to determine program eligibility; Maintain clear and accurate data; Read, write, speak and understand English at a level necessary to effectively perform job duties; Understand, follow and apply written rules and verbal instructions; Organize work effectively; Communicate/explain complex rules and programs so they can be understood by people of diverse, ethnic, socio-economic and cultural backgrounds; Establish and maintain cooperative, professional working relationships with agency staff, customers, and the general public; Learn to utilize effective case management techniques Use appropriate interpersonal skills to calm situations; Assist applicants/recipients in completing forms and give directions to various community resources/services; Accurately complete a high volume of detailed and repetitive work; Demonstrate and maintain a professional manner; Plan, prioritize and evaluate work flow and work product; Learn multiple automated systems; Provide good customer services; and Learn to use a calculator and accurately perform basic mathematical computations. FAMILY SERVICES SPECIALIST II - All s kills/abilities listed above plus the following: Interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance programs and Workforce Development/WIOA services programs; Apply interview and data gathering techniques and perform in depth and interactive interviewing to determine program eligibility; Deal effectively with the public; Utilize effective case management; Promote the Agency's mission; and Use a calculator and accurately perform basic mathematical computations. KNOWLEDGE FAMILY SERVICES SPECIALST I The goals, objectives, and functions of public social services agencies, including eligibility, employment and assistance programs; Employment services concepts; Basic data keeping and standard office procedures; Basic understanding of mathematical computations, including multiplication and division of whole numbers, decimals, and fractions; Office practices, methods, procedures, and automated systems; and Diverse cultural, racial, and linguistic backgrounds in order to relate to various individuals. FAMILY SERVICES SPECIALIST II - All knowledge listed above plus the following: The laws, regulations and policies necessary to make eligibility and benefit determinations for various public assistance programs; Departmental and community resources available to applicants/recipients; General principles and techniques of interviewing and recording information; Case management procedures; and Computer programs dealing with databases. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE FAMILY SERVICES SPECIALIST I PATTERN I One (1) year experience determining eligibility for loans, financial assistance, unemployment or veteran's benefits, or publicly financed health, counseling, or social services. PATTERN II One (1) year of experience performing journey-level duties comparable to an Administrative Clerk ll. PATTERN III Completion of 60 college semester units or 90 college quarter units, or equivalent. FAMILY SERVICES SPECIALIST II PATTERN I One (1) year of experience providing customer services in a California County Welfare Department in at least two (2) of the following programs: TANF, Welfare-to-Work, Cal Fresh, Medi-Cal, MIA, or the Adult Services Assistance Program; OR One (1) year experience providing customer services in a Social Services Department in an Employment and Training Program or determining MIA eligibility in a medical facility. PATTERN II Satisfactory completion of job duties with twelve months of employment in the class of Family Services Specialist Level I, in at least two (2) of the following programs: TANF, Welfare-to-Work, Cal Fresh, Medi-Cal, or the Adult Services Assistance Program; OR Satisfactory completion of job duties, with twelve months of employment in the class of Family Services Specialist I in an Employment and Training Program or determining MIA eligibility in a medical facility. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-604-1667 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Two (2) years experience using Microsoft Suite (Word, Excel, PowerPoint, Office 365), AND One (1) year experience working in a workforce development/employment related field, OR Two (2) years experience (paid or unpaid) facilitating/teaching small to large groups (i.e. classroom style instruction/training). Family Services Specialist I is a Veterans' Preference Program eligible job classification. For more information please click here . Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening: Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination: Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination: Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: 4/13/21 5:00 pm Written Examination: Week of 4/19/21 Oral Examination: Week of 5/3/21 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627 Closing Date/Time: 4/13/2021 5:00 PM Pacific
City of Fort Worth, TX
Fort Worth, Texas, United States
Pay Rate: $25.00/hr. Hiring Fairs are scheduled for the following dates: April 30th 1 p.m. - 8 p.m. Qualified candidates will be scheduled to interview at one of the above job fair dates. Walk-ins are welcome! Click on the link to know more about locations: Hiring Fair Locations Multiple Literacy Support Specialist jobs are available with the City of Fort Worth. These are part-time, temporary Literacy Support Specialists positions to provide support to its 100x25 Reading Instruction Program, launched during the summer of 2019. These persons will work up to 19 hours weekly at designated Community Center. The Reading Instruction Program is embedded in Summer Day Camp and serves children ages 5 -13. Expected duration for the 2021 Summer Day Camp is June 28 through August 6. The Reading Instruction Program is managed by the Community Center Supervisor. Fundamentally, the Reading Instruction Program is built on direct instruction of a minimum of 45 minutes daily focused on the six (6) best practices of reading instruction. These six (6) best practices are: phonemic awareness, phonics, fluency, writing, comprehension and vocabulary and oral language development. The Literacy Support Specialists job responsibilities include: Teach scheduled reading instruction classes and participates in other activities to further educational programming for appropriate age group. Plan courses content and method of presentation, prepare outline of materials to be covered, and submit it for approval for facility supervisor/coordinator. Select and assembles materials to be used in teaching assignments and arrange use of audiovisual equipment or teaching aids. Conduct workshops or field trips for participants and plan and direct activities associated with projects. Monitor, collect, track and verify accurate records for reporting purposes. Monitor and evaluate the quality, responsiveness, efficiency, and effectiveness of assigned programs, methods, and procedures; and work with personnel on the continuous improvement of programs and services. Minimum Qualifications: High School Diploma or GED and six (6) months teaching experience in specialty area (reading instruction, early learning, elementary education). Preferred Qualifications: Some college preferred (at least 60-semester hours). At least three (3) years of classroom experience. Strong literacy instruction background. Experience working with younger elementary students (K-2nd). Experience working with older elementary students is beneficial (3rd-5th). Knowledge and experience in ESL. Knowledge of Microsoft Office Suite. Preference given to current or retired certified Texas teachers. Note: Due to COVID19, the Summer Day Camp (SDC) Program may be affected, and these positions are dependent on having the program. If Summer Day Camp is adversely affected, there will be no "Reading Instruction Program". Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Monday, April 26, 2021
Apr 05, 2021
Temporary
Pay Rate: $25.00/hr. Hiring Fairs are scheduled for the following dates: April 30th 1 p.m. - 8 p.m. Qualified candidates will be scheduled to interview at one of the above job fair dates. Walk-ins are welcome! Click on the link to know more about locations: Hiring Fair Locations Multiple Literacy Support Specialist jobs are available with the City of Fort Worth. These are part-time, temporary Literacy Support Specialists positions to provide support to its 100x25 Reading Instruction Program, launched during the summer of 2019. These persons will work up to 19 hours weekly at designated Community Center. The Reading Instruction Program is embedded in Summer Day Camp and serves children ages 5 -13. Expected duration for the 2021 Summer Day Camp is June 28 through August 6. The Reading Instruction Program is managed by the Community Center Supervisor. Fundamentally, the Reading Instruction Program is built on direct instruction of a minimum of 45 minutes daily focused on the six (6) best practices of reading instruction. These six (6) best practices are: phonemic awareness, phonics, fluency, writing, comprehension and vocabulary and oral language development. The Literacy Support Specialists job responsibilities include: Teach scheduled reading instruction classes and participates in other activities to further educational programming for appropriate age group. Plan courses content and method of presentation, prepare outline of materials to be covered, and submit it for approval for facility supervisor/coordinator. Select and assembles materials to be used in teaching assignments and arrange use of audiovisual equipment or teaching aids. Conduct workshops or field trips for participants and plan and direct activities associated with projects. Monitor, collect, track and verify accurate records for reporting purposes. Monitor and evaluate the quality, responsiveness, efficiency, and effectiveness of assigned programs, methods, and procedures; and work with personnel on the continuous improvement of programs and services. Minimum Qualifications: High School Diploma or GED and six (6) months teaching experience in specialty area (reading instruction, early learning, elementary education). Preferred Qualifications: Some college preferred (at least 60-semester hours). At least three (3) years of classroom experience. Strong literacy instruction background. Experience working with younger elementary students (K-2nd). Experience working with older elementary students is beneficial (3rd-5th). Knowledge and experience in ESL. Knowledge of Microsoft Office Suite. Preference given to current or retired certified Texas teachers. Note: Due to COVID19, the Summer Day Camp (SDC) Program may be affected, and these positions are dependent on having the program. If Summer Day Camp is adversely affected, there will be no "Reading Instruction Program". Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Monday, April 26, 2021
